Singapore a Local Business Partner

Singapore A local business partner

We provide market leading loss adjusting and claims management services, We offer a unique blend of stability, innovation and technical ability across a backed by strong local knowledge and our global expertise. variety of disciplines.

A claim is the insurance policy in action Our operations in Singapore Our approach and collaborative approach considers all • Catastrophe management and when the unexpected happens, you We have serviced the Asia market for over Working together – We collaborate with parties involved with one common goal • Construction & engineering need a strong and reliable business partner 100 years and continue to rapidly expand you to ensure the best outcomes are – the successful resolution of the claim in • Energy to complement the strong relationship throughout the region. always achieved. the shortest time frame possible. between you and your client. • Environmental Our local team is made up of 57 colleagues. Communication – Whatever the Client focus – Our success is based on • Forensic accounting We work closely with you, building a solid We have a multi-disciplined team of circumstances of the loss, regular, open understanding your needs and meeting understanding of the complexities of • Loss adjusting adjusters, engineers, forensic accountants and honest contact is vital throughout them consistently and seamlessly, across each loss and delivering great customer • Marine and claim experts capable of handling all the claims process. all geographic regions. experience, from the first site visit until the • classes of insurance claims, providing you Mining and energy completion of the claim. Responsiveness – With 22 office locations Integrity and trust – These are essential with the most efficient service. • Power across nine countries and a network of elements of our relationships, providing This excellent service is made possible by • Product liability & recall Our Singapore team services surrounding associates in Asia, we will rapidly respond confidence that by appointing us, you the experience, training and commitment to any loss situation. always have the right team for the job. • Cyber & technology of the professional individuals that we countries, including: • Third party administration employ – we always have the right people, • India Proactive loss management – Whatever Our specialist insurance and claims in the right place, at the right time. support includes: • Philippines the circumstance of the loss, our proactive At Sedgwick, we are available to guide your • Sri Lanka policyholders through the claims process • Vietnam as quickly and efficiently as possible. • Maldives In addition to our core loss adjusting • Cambodia services, we provide risk management, • forensic accounting and third party Myanmar administration services. • Laos • Pakistan • Bangladesh

65 900 27,000 countries offices colleagues

2 3 Specialist services Our Singapore team

Sedgwick provide the following specialist services:

Loss adjusting How we can help: Our capabilities include: Paul Hough Our loss adjusting team offers local expertise • Proactive in bringing claims to a • Construction • Manufacturing Chief Executive in property, construction, engineering and speedy conclusion • Cyber & • Marine Officer – Singapore / liability insurance claims as well as solutions • Focus on positively managing your Sedgwick Singapore Pte. Ltd. Head of MCL– Asia technology • for commercial and residential markets. Mining brand 30 Cecil Street M: +65 9637 7561 • Engineering • Power We specialise in large/complex losses, • Continually developing our service Level 12, Prudential Tower E: [email protected] • Environmental • Retail & large domestic and international offering throughout the partnership Singapore 049712 • Food & beverage wholesale commercial risks, middle market Tel: +65 6223 2008 Major and complex loss (MCL) Eugene Goh commercial property losses, and real Our major and complex loss global team With loss adjusters in over 65 countries, Chief Operating estate, residential and catastrophic losses. has the skills and experience to provide you rest assured that whether your claim is Officer – Singapore As catastrophes hit or as other needs with world-class advice and a cost-effective, across Asia or overseas, you’ll be working arise, we mobilise our resources to quickly fair claims handling service. We will get with local experts. M: +65 8028 6570 E: [email protected] respond and help restore infrastructure your clients’ businesses up and running as Forensic advisory services and livelihoods. soon as possible following a loss. Our team provides forensic accounting, James Ong Third party administration (TPA) Sector experts — Our expertise comes economic loss quantification, financial from constant exposure to your specific Chief Executive Our TPA team provides cost-effective and analysis and valuation services to legal, requirements. Our people have managed Officer – Asia expert claims management services across insurance and corporate clients. claims in every sector of the economy. M: +65 8126 9698 all classes of insurance for corporates, We assess the value of claims made under E: [email protected] insurers, brokers and managing agents. Strategic locations — We have hundreds insurance policies or via legal disputes of MCL global experts strategically We have the flexibility to provide fully and deliver our findings quickly, clearly located around the world, ready to tailored, outsourced claims services or and concisely. Ben Chin respond to your needs handle specific classes of business or Our professionals have the knowledge, Chief Operating functions. Many clients choose to work Proactive action —We take immediate experience and skills to identify the key Officer – Asia with us because we reduce the cost of and consistent action, to pro-actively financial and commercial issues based M: +65 9781 3318 investing in customer training programmes, mitigate losses and settle your claims upon the evidence provided. E: [email protected] IT systems, fraud screening and increasingly quickly. sophisticated claims analytics.

4 5 Local network coverage Global network coverage

KOREA

CHINA JAPAN Sedgwick offices

Affiliate offices TAIWAN HONG KONG Coverage available

VIETNAM GUAM THAILAND PHILLIPINES

MALAYSIA

SINGAPORE

PAPUA NEW GUINEA

INDONESIA

Sedgwick offices

Affiliate offices Country Managers Paul Hough CEO Singapore / Head of MCL - Asia M +65 9637 7561 E [email protected] Coverage available Eugene Goh Chief Operating Officer - Singapore M +65 8028 6570 E [email protected] Aldrin Wong Chief Executive Officer - Malaysia M +60 12289 0193 E [email protected] Soo Kwong Weng Deputy CEO - Malaysia M +60 17300 1028 E [email protected] Reuben Francis Deputy CEO - Malaysia M +60 17738 9147 E [email protected] Andri Dirgantara President Director - Indonesia M +62 81 2102 1637 E [email protected] Afghanistan China Hong Kong Netherlands Romania Thailand Argentina Colombia Hungary New Zealand Russia Trinidad David Ashe Technical Director - Indonesia M +62 81 1147 2121 E [email protected] Australia Curaçao India Norway Saudi Arabia Turkey Jakkrit Khaosaard Chief Executive Officer - Thailand M +66 8 1319 9487 E [email protected] Austria Cyprus Indonesia Oman Singapore Ukraine William Huang General Manager - China M +86 138 1668 8658 E [email protected] Bahamas Denmark Ireland Pakistan Surinam United Arab Emirates Technical Director / Head of Business John Law M +86 138 0188 9068 E [email protected] Bahrain Dominican Republic Italy Papua New Guinea Slovakia United Kingdom Development (Greater China) Belgium Ecuador Japan Peru South Africa United States Alex Tang Managing Director - Hong Kong M +852 9013 2257 E [email protected] Bolivia France Kenya Philippines Spain Venezuela Liou Huoo Lian Managing Director - Taiwan M +886 91934 1180 E [email protected] Brazil Germany Korea Poland St. Croix Vietnam David Chin Technical Director - Taiwan M +886 91934 1100 E [email protected] Cayman Islands Greece Kuwait Portugal St. Thomas Steve Chung Managing Director - Korea M +82 10 2555 1690 E [email protected] Canada Guam Malaysia Puerto Rico Sweden Takeshi Nagao Managing Director - Japan M +81 90 3200 1616 E [email protected] Chile Guyana Mexico Qatar Taiwan

6 6 7 Digital solutions

Sedgwick is investing in next generation technology to change the claims process.

Global intake solution Remote loss adjusting Across Sedgwick, we have introduced our new global intake solution enabling carriers, using digital tools brokers and customers to notify us of new work quickly and efficiently. We use digital tools so our qualified adjusters can view losses remotely. Features Benefits Our loss adjusters have the ability to view Wherever in the world you engage with loss sites using an app that clients are Provides a single intake solution Sedgwick, it’s the same online service able to download. Our adjuster decides if the loss is suitable Drives customers through the process - Dynamic forms for video streaming and then we contact ensures all the data is captured at FNOL the claimant. If they agree, the loss adjuster sends an sms or email with a The form can look like your form. You Ability to white label link to the system. The link allows the don’t need to invest in this area customer to download an app to their own phone, tablet or device. The app will Removes double keying of data, saving Writes directly to Darwin connect automatically to a video call and time and money our adjuster can use one of a number of features to get the information they need Configurable for carrier, broker and Single consistent intake for all to assess the loss. The client can delete customer stakeholders in the claim the app once the session is finished.

The script can be built to your Customisable for each script specification

Looks and feels like an app with an icon Progressive web app version on your customer’s smartphone

Intake is a key step in collecting the data Provides the gateway for AI to enable auto-settlement of claims

8 9 Global solutions. Local expertise.