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The Public the Mission of 72 Per Cent of Parliamentary

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The Public the Mission of 72 Per Cent of Parliamentary World e-Parliament Report 2012 The Public The mission of 72 per cent of parliamentary libraries includes serving the public18. As predicted in the 2010 Report, this percentage has grown since the 2009 survey (66 per cent)19. However, the growth in digital services available to the public is somewhat mixed (see Figure 6.8 for the 2012 results). While the percentage of parliaments that said the public can ask questions via e-mail has increased since the 2009 survey (2012=70 per cent; 2009=63 per cent), the percentage of all respondents to the survey that said the public can visit the library website was slightly lower (2012=46 per cent; 2009=51 per cent)20. However, results from the 2009:2012 comparison group indicated that the percentage has remained constant for this smaller group at about 55 per cent. Figure 6.8: Services available to the public Public can visit the library in person and request 87% assistance Public can ask questions of the library by phone 78% Public can ask questions of the library by e-mail 70% Public can visit the library website 46% Other 8% 0% 50% 100% Percent of respondents (Source: Survey 2012, Section 4, Question 18) 121 It is possible that this lack of growth in public access to library websites may be caused in some cases by information from the library being made available on the main parliamentary website. However, the results from the 2012 survey regarding the various contributions that libraries make to the parliament’s own website do not support this explanation. The percentages shown in Figure 6.9 are lower for each item than those from the 2009 survey21. For example, while the percentage of those that do not contribute anything to the website remained the same (31 per cent), the percentages of those contributing content declined (21012=59 per cent; 2009=64 per cent), as did the percentage of those helping update and organize the website (2012=26 per cent; 2009=31 per cent). 18 Source: Survey 2012, Section 4, question 17. 19 See World e-Parliament Report 2010, p. 112; Survey 2009, Section 4, question 15. 20 See World e-Parliament Report 2010, p. 112, Figure 6.10. 21 See World e-Parliament Report 2010, p. 112, Figure 6.9. Chapter 6: Libraries and Research Services World e-Parliament Report 2012 Figure 6.9: Library’s contributions to the website of the parliament Content 59% Does not contribute to the website 31% Update and maintenance 26% Organization 14% Usability testing 14% Design 9% Other 8% 0% 50% 100% Percent of respondents (Source: Survey 2012, Section 4, Question 21) Management issues Figure 6.10: Staff support for ICT in libraries ICT support for libraries continues Central ICT staff in parliament or the 81% to come from a variety of sources chamber 122 and often by combining them, as it did in 2007 and 2009. In over 80 Library technical staff 35% per cent of parliaments the central Outside contractors 29% ICT staff is involved in providing technology support to the library; in Librarians 19% 35 per cent the support is provided by library technical staff; in 29 per cent Other 7% by outside contractors (compared to Government ICT staff outside the 36 per cent in 2009); and, in 19 per 4% cent by librarians (compared to 28 parliament or chamber per cent in 2009). No one 2% 0% 50% 100% Percent of respondents (Source: Survey 2012, Section 4, Question 5) World e-Parliament Report 2012 Parliamentary Library NetworKS AND ASSOCIATIONS Figure 6.11: Libraries that participate in networks, by income groups Parliamentary libraries have established a number of All respondents 64% 21% 16% associations, working groups and networks operating at the global High income 88% 9% 2% and regional level, as well as joint initiatives Upper middle income 64% 17% 19% and partnerships. Figure 6.11 shows the Lower middle income 47% 28% 25% extent of participation in these groups and Low income 37% 42% 21% initiatives in 2012. 0% 20% 40% 60% 80% 100% Since the release of the 2010 Report the Yes Planning or considering No, and not planning or considering percentage of libraries that participate in (Source: Survey 2012, Section 4, Question 19) online networks for sharing information with other libraries has grown from 45 per cent22 in 2009 to 64 per cent in 201223. This growth has occurred across all income levels. The Figure 6.12: Libraries that participate in formal networks percentages shown in Figure 6.11 represent an average increase of almost 60 per cent for all groups. IFLA 66% ECPRD 42% Figure 6.12 shows the extent of participation by parliamentary libraries in specific formal Other 26% networks. The next section of this chapter provides an overview of some of these APKN 15% 123 networks, operating in the domain of APLESA 13% parliamentary library and research services, at the global and regional level. Special APLAP 9% attention is given to networks established after the release of the 2009 survey and to Nordic Parliamentary Libraries 8% activities undertaken in the field of ICT and parliamentary libraries. RIPALC 7% APLA 6% 0% 50% 100% Percent of respondents (Source: Survey 2012, Section 4, Question 20) 22 See World e-Parliament Report 2010, p. 112, Figure 6.11. 23 Source: Survey 2012, Section 4, Question 19. Chapter 6: Libraries and Research Services World e-Parliament Report 2012 Newly established networks for cooperation at the regional level Associations and networks at the regional level are complementary to global initiatives and vital for encouraging cooperation between institutions that share geographical proximity, similarity of concerns and parliamentary traditions, close cultural and linguistic identity, and common historical background. The progress in the level of cooperation in the past two years is demonstrated by the establishment of three new regional networks among parliamentary libraries that have emerged in Africa, Latin America and the Caribbean and the Arab region. These are: the Working Group on Libraries of the Africa Parliamentary Knowledge Network (APKN), the Working Group on Libraries of the Exchange Network of Parliaments of Latin America and the Caribbean (ENPLAC)24, and the Arab Parliamentary Libraries Network (APLN). Africa Parliamentary Knowledge Network (APKN) - Working Group on Libraries In December 2009, the three-day workshop “Strengthening the Cooperation among Parliamentary Libraries in the Framework of the Africa Parliamentary Knowledge Network (APKN)” 25 led to the establishment of the Working Group on Information and Research within the APKN, aimed at encouraging parliamentary libraries of African assemblies to join efforts and resources using ICT tools to enhance the quality of their services. One major achievement of the Working Group in the past two years has been the implementation of the APKN Federated Parliamentary Library Portal26, a collaboratively built, jointly owned and centrally managed collection of library resources of parliaments of Africa, where the library catalogues of the different member parliaments across Africa can now be accessed, collectively or in each specific library. Exchange Network of Parliaments of Latin America and the Caribbean (ENPLAC) - Working Group on Libraries 124 From 19 to 21 January 2011, the National Congress of Chile, the Global Centre for ICT in Parliament and the IFLA Section on Library and Research Services for Parliaments organized the workshop “Leveraging ICT to improve services and promote networking and knowledge sharing among Latin American parliamentary libraries”27 in Valparaiso. The meeting intended to respond to some of the challenges confronted by libraries and IT departments of Latin American legislatures on the use of ICT in parliamentary libraries28. The Workshop facilitated the creation of an informal working group of parliamentary libraries in the region, and provided a first platform for sharing ideas and identifying a possible roadmap for the establishment of a formal mechanism for inter- 24 While the English acronym is ENPLAC, the network is more known as RIPALC, the acronym for “Red de Intercambio de los Parlamentos de América Latina y el Caribe”. See http://www.ripalc.org/ 25 http://www.apkn.org/. The Workshop was hosted from 17 to 19 December 2009 by the Italian Joint Parliamentary Library in Rome and supported by the United Nations Department of Economic and Social Affairs, through the Global Centre for ICT in Parliament and the Africa i-Parliaments Action Plan, with the cooperation of the IFLA Section on Library and Research Services for Parliaments. 26 http://fpl.apkn.org/ 27 http://www.ictparliament.org/internationalworkshopchile. The workshop was attended by representatives of fifteen (15) countries including Directors of Libraries and IT Departments. The report of the event, prepared with the collaboration of the Senate of Brazil, is available at: http://www.ictparliament.org/node/3636 28 Before the workshop, a survey was circulated among parliamentary libraries of Latina America and the Caribbean. The findings of the survey were analyzed by the Library of the Congress of Chile in cooperation with the Global Centre for ICT in Parliament and were the basis for the Report “Parliamentary Libraries of Latin America and the Caribbean”. World e-Parliament Report 2012 parliamentary cooperation at the regional level, to be agreed upon by Secretaries General of Parliaments. A meeting of Secretaries General of Parliaments of Latin America and the Caribbean held in April 2011 in Panama, in conjunction with the annual meeting of the Association of Secretaries General of Parliaments (ASGP), discussed and agreed on the establishment of such network (see details in Chapter 10). As a follow up to the workshop held in January in Chile, the Global Centre for ICT in Parliament, the Office of Legislative Services of the Legislative Assembly of Puerto Rico and the IFLA Section on Library and Research Services for Parliaments organized a skills development activity29 directed at the heads of library and research services from parliaments of Latin America and the Caribbean.
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