Citigroup World, Editor, November 2001

Searching for Survivors · Helping Hands · Nourishment for Rescue Workers ~ Volume 4 I Number 4 I November 2001 cltlgroupJ CITIGROUPWORLD A Publication by and for Gitigroup Employees eitiwe b.e itie orp. eo m/e itigroupwo rid " ;,~~:"'~',~ " CITIGROUPWORLD NOVEMBER 2001 A MESSAGE FROM SANDY WEILL The Citigroup Community: 09.11.01 A Source of Pride 6 never seen a company In myso deeply lifetime, affected I have by The number of Ciligroup employees lost or missing in the a crisis rise to overcome World Trade Center allack. (See story, page 3.) every challenge and do so with such selfless com- 343 mitment. The manner in The number of New York City firefighters killed, which our company has responded to the attacks of September 11 is a 300 source of great pride for The number of Cilibank branch employees who staffed the me that is shared by every company's 24n Wall Slreet relief slation for rescue workers. member of senior man- (See story, page 4.) agement and the Board of Directors. 30 As you may know, The number of e-Citi employees who participated in relief and the disaster touched us very personally. Six of rescue efforts organized by Holy Trinity Church on Manhallan's our own remain among Upper West Side. (See story, page 4,) the missing, and several of our employees lost 16.000 family members, friends, The number of Citigroup employees in ~wer Manhallan dis- neighbors, and business placed by the disasler, (See story, page 6.) Citigroup employees around the world responded in many ways to the a"acks of September 11. Many associates. In total, people from more than 60 coun- gave blood, like those pictured above at Citigroup Center. Others helped search for survivors at Ground 2.500 Zero. Thousands gave money to the Citigroup Relief Fund. And hundreds worked long, hours as part oftries were lost, as well as the company'sdisaster recoveryteam. UWeare inspired by the selflessness that sUrToundsus," said hundreds of heroes who The number of Ciligroup employees who lost Iheir offices when SandyWeil. went to save them. 7 World Trade Cenler burned and collapsed. (Se story, page 6.) For the children ofthe victims, we established the Citigroup Relief Fund with an initial grant of$15 mülion. So far, an additional $2.6 milion has been donated or pledged frm customers, clients, employ- 700 ees and familes, sent to us in amounts as small as a chl1ds weekly allowance to multiple gifts of$100,OOO. The number 01 Citigroup employes relocated to Ihe The tota number of gifts now exceeds 5,500. Rutherford, New Jersey, conlingency site. (See story, page 6,) As for our business, Citigroup's disaster recovery team was a model of effciency and collegiality as it worked tirelessly to keep the organization fully operational and serve our clients and shareholders. The 3 &24 effort of the DR team and the lessons it learned reinforced the importance of proper planning, and The number of Travelers' catastrophe response vans deploy demonstrated how personally our people take the company and their colleagues. to the disaster site, and the number of hours after the tragedy We should be very proud of the countless acts of compassion from those among us, and of Citigroup unfolded that it took to get two vans on site and operalional employees who rushed to donate blood, assist aid workers, or lead volunteer efforts. Their sense of duty is in lower Manhallan, (See slory, page 7.) further testament to our belief that we can make each community a better place because we are there. At this time, more than any other in our company's history, we draw strength from the fact that we are 45 truly "all in this together." We are inspired by the selflessness that surrounds us, and the commitment to In billions of U,S. dollars, the losses in property damage and our colleagues and company, as we move forward with our typical resolve. human capilal caused by Ihe allack on the World Trade Center, This is the kind of spirit that makes me optimistic about the future and proud to be in business with you. Thanks again for all that you do to make your familes, communities, and Citigroup strong. I 702 In millions of U,S, dollars, the losses suffered by Citigroup as a resu~ of the allacks. 17.600.000 The amount in U.S. dollars raised by the Citigroup Relief Fund in its first monlh of operalion, (See slory, page 8.) 3 The dollars contributed 10 the Fund from their allowance by two young brothers in California. ISee story, page 8.) 120 The U.S. dollars contributed 10 the Fund by four local Citigroup employees in Bangladesh. (See story, page 8,) The number of evenings it took CitiFinancials Carole Ann Diggs to paint her house red, white and blue. (See slory, page 7.) 7 CHAIN OF HOPE The age of Roseann Keller's search dog, logan, (See story, CitiMortgage employs in Missouri, Michigan and upstate New York created a Chain of Hope to share their wishes and feelings with page 5,) coworkers in New Yon. City. WriUen in red and blue, every thousand-plus link of the chain carred a message of support and inspiration. .. CITGROUPWORLD NOVEMBER 2001 CITIGROUP EMPLOYEES Among the Lost or Missing ú/ 1'\0V"¡ yorK. .. -- C¡'j. Hall Trade Center CWOrid"" Ri:ard BasCo, CitiliankCW Specialist, Juan laf~l, Manager, Technology, 42nd and Madison Branch.,(. - Wowide Seurities Services. 'Sf Pi '=)a: % '''~ all St. I -?9~ ~'/ ~ ~.._., ..,- SOu' h Str.aet ir SI ø' Seaport ~. Mu:;un. .:: .ICGI' Undo, CitibankOWork Speialist, ~~ Francisco Unano, CitibankOWor Specialist, ,.42nd.- and..~- Madison Branch. t lower Manhattan - I L' JOE ZUCCALA A Passion for Business, Stuffed Artichokes, and Music and laughed for an hour, grieving the Zuccala earned his M.B.A. frm He also was the most generous tip- loss of someone they cared deeply Fordham University in 1972, while per his friends knew. ''Joe often gave about and celebrating a life lived to working as Bank Examiner for the fity percent tips;' said Minutaglio, "I the fullest, Federal Reserve Bank of New York. think he was wiling to bankrupt us:' According to Minsker, Zuccala was And, fiiII it was. From his child- In 1975, he joined Peat Marick, Mitchell & Co" now KPMG. alo famous for offering jobs to wait- hood in New York to his stint in the ers. ''Joe's attitude was that if waiters United States Army in Korea and Societe Generale was Zuccala's gave great service, then they should Kentucky to his successful banking next stop, in 1978. He managed treas- career, Zuccala never rested. Or, at ury, credit, money transfer, work for us." least not when he was expected to. communications and administration Zuccaa had his shar of obses- "Despite being the most intense per- operations for the U.S. division of sions, quirky and otherwise, said to son I've ever met, Joe was capable of France's leading international bank. friends and co-workers. For example, fallng asleep anywhere, anytime. From 1993 to i 995, Zuccala served al the neighborhood boys wanted Once he did in the middle of a con- as Chief Administrative Offcer of him to be their father, in part because versation," said Minutaglio. Arab American Bank. In 1998, he he was willng to teach them how to Zuccal was a handfl fIm the joined Citigroup as head of smoke cigars. In addition to his love of Operations for citi fli. stogies, Zuccala wouldn't let a week time he was a child, accordng to his go by without eating stuffed arti- mother, Zuccaa wa a perfectionist and a Josephine. She recaled his first chokes, and he had a deep affection for JoeZuctala. day at kindergten, when a neighbor big-hearted guy, according to his his dogs. He also loved to tell stories with a daughter alo stating school Citigroup colleagues. Dave Minsker about his alleged accomplishments in came by the Zuccala house, heartbro- summed up how people at the bank basketball and squash, and he was Zuccala was struck by how ken and crying. "Don't you miss Joe?" felt about him: "Joe was an equal- Everyone who knew Joe blessed and cursed with a love of straightforward and emotional the neighbor asked. "No, not at al;' opportnity critic. But, he also was the music. "He couldn't carr a tunehis if he was. Ms. Zuccala replied. "It's the first time first to compliment somebody on a life depended on it," said Minutaglio. "With Joe, you knew where you in five year I've had a moment of job well done or help out when it was stood frm the get-go," said his friend peace and can go to the beauty parlor:' needed. More than anyting, however, Despite his successful career and multiple hobbies, it was his role as of 22 years, Bob Minutaglio, "He had On graduating in 1968 with a Joe was a very kind individual." father, husband, neighbor and friend no hidden agenda. What you saw was B.S. in Business Administration from Zuccala didn't take himself too what you got. Joe caiiIci't go more that Zuccaa will be best remembered. the University of Dayton, Zuccala seriously, according to John Elefante. than a minute without expressing his joined the Army. He quickly rose to "At every staff meeting, Joe had an ''Joe wa a very giving person,"said feelin!;." First Lieutenant and Company egg timer to make sure people didn't his wife, Madeleine. "He wa the first To say Zuccala wa well-liked Commander and was stationed in go on too long, and a water gun in to reach out to protect and comfort would be a huge understatement.

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