TRANSIT OPERATIONS PLAN

FINAL REPORT

            MAY 2018   



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Appendix A: Outreach Presentation Material Glenwood Springs

TRANSIT OPERATIONS PLAN

April 2017 Public Transit in Our Community

Transit Operations Plan • To determine how public transit may better meet the short-term and longer-term needs of the ‰ Route Design? community ‰ Regional Coordination? • An Action Plan to guide the ‰ Fare Policy & Rates? implementation of transit service ‰ Alternate Delivery Schemes? improvements over the next 5+ ‰ Enhancing Technology? year period.

Glenwood Springs - Transit Operations Plan Project Understanding & Approach – Key Considerations

• Problem identification – what is working and what is not? Community • What are the City’s unmet mobility Acceptance needs? Regional needs? Transit Sustainable • What are the key local and regional Markets Alternatives origin & destinations?

• What are the critical markets in the study area? Travel Mobility • What kind of service is justified for the Patterns Needs study area? Future service requirements?

• What does the community want?

Glenwood Springs - Transit Operations Plan Workflow

Glenwood Springs - Transit Operations Plan Ride Glenwood Springs – Current Operations

Ride Glenwood Springs Fare Type General Senior 65+ • 1 bus route that serves Glenwood Springs Public & Children Cash Fare $1.00/day Free • Daily from 6:53 a.m. to 7:53 p.m. 7 Day $5.00 • 30 minute intervals Pass 30-Day $20.00 • 23 min. one-way trip (16 min. layover at south Pass end/Roaring Fork Market Place / recovery time?) Stored-value passes for $20 & $40 worth of bus rides

RGS PERFORMANCE ƒ 185,000 passengers/year ƒ $781k net annual operating cost ƒ $4.22 cost/passenger

Glenwood Springs - Transit Operations Plan RGS – Operating & Financial Performance

Glenwood Springs - Transit Operations Plan Key Issues/Considerations? ƒ Declining ridership OPPORTUNITIES TO BEST MEET TRANSIT/ ƒ Increased costs MOBILITY NEEDS ƒ Declining R/C ratio (farebox recovery) WHAT ATTRIBUTES WOULD ENCOURAGE ƒ Alternate route configurations: INCREASED USE TRANSIT? o 6th Street to Donegan Rd. Cost? Convenience? o 7th Street to WalMart (23rd Street Loop) Travel Time? Flexibility? Technology? Other? o Midland south from 27th Street ƒ First/last mile opportunities – access to bus stops ƒ Alternate delivery schemes? ƒ Other?

Glenwood Springs - Transit Operations Plan We Need You Input! Service Improvements?

What types of Ride Glenwood Springs transit OPPORTUNITIES TO service improvements would you like to see? BEST MEET YOUR TRANSIT/MOBILITY ƒ Better information on how to use RGS? NEEDS ƒ Later night service? or Earlier morning service? ƒ More bus stops? More shelters or benches? WHAT ATTRIBUTES WOULD ENCOURAGE YOU ƒ More frequent bus service? Local? Regional? TO USE TRANSIT FOR ƒ Technology - opportunities? SOME OF YOUR TRIPS? ƒ Downtown circulator? Cost? Convenience? ƒ Improved bus service to (any specific location)? Travel Time? Flexibility? ƒ Other? Technology? Other?

Thoughts on: • Current route design? • Alternate delivery schemes? • Technology – providing real-time customer information?

Glenwood Springs - Transit Operations Plan Ride Glenwood Springs

Glenwood Springs - Transit Operations Plan Glenwood Springs

TRANSIT OPERATIONS PLAN

October 2017 Public Transit in Our Community

Transit Operations Plan • To determine how public transit may better meet the short-term and longer-term needs of the ‰ Route Design? community ‰ Regional Coordination? • An Action Plan to guide the ‰ Fare Policy & Rates? implementation of transit service ‰ Alternate Delivery Schemes? improvements over the next 5+ ‰ Enhancing Technology? year period.

Glenwood Springs - Transit Operations Plan Project Understanding & Approach – Key Considerations

• Problem identification – what is working and what is not? Community • What are the City’s unmet mobility Acceptance needs? Regional needs? Transit Sustainable • What are the key local and regional Markets Alternatives origin & destinations?

• What are the critical markets in the study area? Travel Mobility • What kind of service is justified for the Patterns Needs study area? Future service requirements?

• What does the community want?

Glenwood Springs - Transit Operations Plan Workflow

Glenwood Springs - Transit Operations Plan Ride Glenwood Springs – Current Operations

Ride Glenwood Springs Fare Type General Senior 65+ • 1 bus route that serves Glenwood Springs Public & Children Cash Fare $1.00/day Free • Daily from 6:53 a.m. to 7:53 p.m. 7 Day $5.00 • 30 minute intervals Pass 30-Day $20.00 • 23 min. one-way trip (16 min. layover at south Pass end/Roaring Fork Market Place / recovery time?) Stored-value passes for $20 & $40 worth of bus rides

RGS PERFORMANCE ƒ 185,000 passengers/year ƒ $781k net annual operating cost ƒ $4.22 cost/passenger

Glenwood Springs - Transit Operations Plan RGS – Operating & Financial Performance

Glenwood Springs - Transit Operations Plan Key Issues/Considerations? ƒ Declining ridership OPPORTUNITIES TO BEST MEET TRANSIT/ ƒ Increased costs MOBILITY NEEDS ƒ Declining R/C ratio (farebox recovery) WHAT ATTRIBUTES WOULD ENCOURAGE ƒ Alternate route configurations: INCREASED USE TRANSIT? o 6th Street to Donegan Rd. Cost? Convenience? o 7th Street to WalMart (23rd Street Loop) Travel Time? Flexibility? Technology? Other? o Midland south from 27th Street ƒ First/last mile opportunities – access to bus stops ƒ Alternate delivery schemes? ƒ Other?

Glenwood Springs - Transit Operations Plan What We heard? ƒ Outreach/Consultation & Community Survey

ƒ Survey respondents who use RGS – generally satisfied & fares reasonable

ƒ Identified – areas that need improvement: o service frequency, o stop location, o on-time performance o access to bus schedule information

Glenwood Springs - Transit Operations Plan What We heard? Service Improvement Strategies to Address: ƒ “Doesn’t go close enough to desired destinations ƒ ”It takes too long to travel by bus” ƒ Real-time bus arrival information ƒ Better connectivity to Glenwood Park, the Red Mountain neighborhood, Midland corridor & south Glenwood Common themes and concepts brought forth by the community included: x Duplication of service along Grand. x Consider fare integration with RFTA. x Consider a downtown circulator - service tourists & local residents x Increased use of technology and mobile apps

Glenwood Springs - Transit Operations Plan Service Alternatives - Analysis ƒ Grand Avenue south of 8th Street - Nearly 60% of boardings occur on Grand between 8th St. & Roaring Fork Market Place ƒ North Glenwood – Approx. 27% of boardings occur on 6th St. west of the Grand Ave. Bridge and west on Hwy 6 to Road 135

ƒ West Glenwood Mall – Approx. 15% of boardings occur at the mall ƒ West Glenwood Park-Ride – Less than 2% of boardings occur at the park-ride ƒ RGS route is busiest along Grand Ave. south of Downtown ƒ The West Glenwood Mall is the busiest stop on the RGS route

Glenwood Springs - Transit Operations Plan Service Alternatives – Analysis (cont.)

Opportunities / Potential Impacts ƒ Grand Avenue south of 8th Street - is served by RFTA’s Valley Local and VelociRFTA routes; customers not significantly impacted if RGS route is discontinued ƒ North Glenwood – current ridership would require alternative local service if the RGS route is discontinued ƒ West Glenwood Mall – need to serve residents in immediate vicinity – (busiest stop on route). ƒ West Glenwood Transfer Point – not necessarily consistent with customer travel patterns: West Glenwood Mall generates 8 times more ridership

Glenwood Springs - Transit Operations Plan Service Alternatives – Option 1 Reduce RGS to 1 Bus Serving North Glenwood ƒ One bus operating between Downtown and West Glenwood Mall via the Grand Avenue Bridge, 6th Street and Hwy 6 ƒ Within the Downtown area, two-way operation on Grand Ave. with a terminal loop through south of 9th St. to facilitate transfer connectivity between local and regional routes ƒ Concurrent extension of the Valley Local route from its present terminus at West Glenwood Park- Ride to West Glenwood Mall located 0.9 mile west via West Wulfsohn Rd. and Midland Ave.

Glenwood Springs - Transit Operations Plan Service Alternatives – Flex or Microtransit Options

ƒ Flex Routing: Blend of on-demand service and smaller, purpose built buses, service accessed through mobile phone or e-mail

ƒ Ride-Hailing (e-Hailing) – may utilize: o 3rd party contractor; o transportation network companies - TNCs (Uber, Lyft); and/or o traditional taxi companies

RGS e-Ride

Glenwood Springs - Transit Operations Plan Service Alternatives – Option 2 Flex or Microtransit in North Glenwood ƒ Discontinue RGS fixed route service entirely ƒ Cover North Glenwood with a flexible service variation ƒ Concurrent extension of the Valley Local route from its present terminus at West Glenwood Park-Ride to West Glenwood Mall via West Wulfsohn Rd. and Midland Ave.

Glenwood Springs - Transit Operations Plan Service Alternatives – Option 3 Re-Route Valley Local via North Glenwood ƒ Discontinue RGS fixed route service entirely ƒ Reroute the Valley Local via North Glenwood on the RGS alignment to West Glenwood Mall, terminating at the West Glenwood Park-Ride lot ƒ Existing Valley Local operation on Wulfsohn Rd., Midland Ave. and 8th St. between Glenwood Meadows and Downtown would be replaced by flex-route or city- wide ride hailing service

Glenwood Springs - Transit Operations Plan Fare Policy & Integration?

RGS & Valley Local – fare differential: •$1. – unlimited travel/day vs. $1./one-way fare

Need for local/regional fare integration: •Honor RGS day pass on Valley Local within GS? o Encourage switch from cash to Day Pass •Eliminate $1. Day Pass or increase to $2.?

Fare Policy: RGS e-Hailing? (directly subsidized microtransit/on-demand ride hailing) •Example: $2. fare – maximum trip cost of $9. – hence subsidy of $7./trip. •Opportunity for fare differentials? (i.e., $1. during commute hrs.)

Glenwood Springs - Transit Operations Plan Glenwood Springs - Transit Operations Plan Glenwood Springs

TRANSIT OPERATIONS PLAN

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Service Improvements? Thoughts?

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October 2017 Service Alternatives – Option 1 (cont.)

Glenwood Springs - Transit Operations Plan Service Alternatives – Option 2 (cont.)

Glenwood Springs - Transit Operations Plan Service Alternatives – Option 3

Glenwood Springs - Transit Operations Plan