Installation guide

1 2 3 Activate Uninstall Install Virgin TV

1 min 10 mins 30 mins Step-by-step instructions on how to:

Uninstall your Install your new Customise Activate Won’t reach? 1 2 old TV box 3 Virgin TV box + your remote If the Ethernet cable won’t reach Step one is to call us and Next we’ll walk Then simply follow the step-by-step you can connect using one of the Make life a little simpler by activate your services. Make you step-by-step instructions to get your new Virgin TV options at the end of section 3. customising your Virgin TV sure you have your account through uninstalling 1 box up and ready to go. 1 box remote to control some SCART cable or HDMI cable TEL TEL 2 Ethernet cable 2 number and area reference your old kit. functions of your TV. to hand – they will be on the 1 1 2 Hub 2 email we sent you – then call ININTT ININT us on 0800 953 9500. 3 HDMI cable 3 4 4

RESETRESET COAX IN AUDIOSCART OUT HDMIUSB INTERNETD.AUDIO POWER RESERESET Virgin TV box

IEC cable What’s included? Power supply The yellow labelled Power supply parts have been supplied in the box. Your existing equipment Connector cables Splitter may look different to Power supply what is shown here.

1 Activate to activate activate to 1 min 0800 953 9500 0800 This section will take about about will take This section If you haven’t done so already, call our our call already, so done haven’t If you on line automated a minute. only take It’ll service. your and number account your have to will need You find them in any can You hand. to reference area means Doing us. this now or email from bill recent live your in accessing will be no delays there up. all set services when you’re Activate your service your Activate

1

installed couldn’t be easier. installed couldn’t Getting your new Virgin TV Virgin new box Getting your and running in about 40 minutes. in about and running in this guide and we’ll have you up up you have and we’ll in this guide Just follow the step-by-step instructions instructions the step-by-step Just follow 2 Uninstall

10 mins

Spanner This section will take about will take This section to undo your connector cables, you’ll find one in the box we sent. we box find one in the you’ll cables, connector undo your to Uninstall a spanner need If you box. old your will be uninstalling we In this section

2 2 Uninstall

. If you haven’t done it yet you you done it yet haven’t If you activate, us to call need to may suffer delays otherwise you services. Make your in accessing account your have you sure to reference and area number in the find them can you hand, email we sent on then call you, 9530800 9500 Have you called called you Have activate? to

Virgin Virgin letter in letter Collect+ came in. If you aren’t aren’t in. If you came recycle-more.co.uk What to do with do with What to old kit? the Tip the splitter or the wall socket, socket, or the wall the splitter those later. be re-using as we’ll us there it to returning If you’re will be a new that your the box TV box will need it us, it to returning find can You be recycled. to do best to on how information that at You don’t need to remove the remove need to don’t You from cables connector other

SCART or you should remove remove should you HDMI SCART this from your TV as well. your this from 2.4 the Remove box old your connects lead that currently are If you TV. your to using provided. provided. 2.3 cable. connector the Remove use the may need to You Spanner

. Warning Power supply lead supply Power Please keep your old TV old box your keep Please supply together. and power the power Do re-use not device. other supply with any 2.2 old box your off Switch and remove at the back the

and unplug the old box. and unplug 2.1 the socket off at Switch

2 Uninstall 3 Install Virgin TV IEC cable IEC Spanner Ethernet cable Ethernet 30 mins

HDMI cable Power supply Power Remote Virgin TVVirgin box This section will take about will take This section Install Virgin TV Virgin Install will need: you this section For

3 3 Install Virgin TV and and Virgin TVVirgin Power supply Power into a nearby mains socket. nearby a into Connect the lead to the power the power to the lead Connect the pack of 3.6 new your then plug box to connect connect to to your TV. your to HDMI cable Virgin TVVirgin box Use the your 3.5

won’t won’t to your Hub. Hub. your to ethernet cable ethernet reach you can connect by WiFi WiFi by connect can you reach a cable recommend we but possible. where connection 3.4 the end of the other Connect cable ethernet If your

. ethernet cable ethernet 3.3 the Connect the new of rear the to TVVirgin box to the the to by pushing it it pushing by IEC cable IEC 3.2 the Connect socket on the rear of your new new your of the rear on socket TVVirgin box place. firmly into . to Spanner IEC cable IEC the connector cable that was that was cable the connector old TV box. your into plugged Depending type cable on the the require this may 3.1 the short Connect

3 Install Virgin TV 3 Install Virgin TV Home Home appear. software is installed. is installed. software turn off the box don’t Please and press during this process When OK when requested. see the you’ll complete Allow the install sequence to to sequence the install Allow may screen The run through. blank for itself and go repeat latest as the seconds a few screen 3.11 to Virgin TVVirgin remote get the remote ready. remote the get Pull the tab out of the back of back of the of out the tab Pull new your 3.10

will will ting up... start up screen. start up screen. Star Virgin TVVirgin box Connection trouble? Connection Your Your the test automatically the to strength connection If the connection internet. a or borderline, is weak indication strength connection follow Please will be shown. to instructions the on-screen connection. your improve Once selected you will see the will see the you selected Once Media Virgin this. like It may look to. Virgin Virgin HDMI cable . You should see a see a should . You remote won’t work for for work won’t remote

Using the right remote? the Using

TV box HDMI portyour . finding You need to use your TV use your to need You this bit. Your for remote Example: 3.9 the push TV remote Using your It button. or Source AV Input, with this be a button may also icon: your ports the input for list of Select the input television. the port to you that relates the connected

Virgin TVVirgin box 3.8 the mains socket on at Switch at the use the switch and then new your back of it on. turn to

. to Virgin TVVirgin box Power supply Power the back of the of the back 3.7 the Connect

3 Install Virgin TV 3 Install Virgin TV

.

VM123456 Can’t see your network? your see Can’t Enter network name network Enter to search for it manually. for search to If your network isn’t visible isn’t network If your click can in the list you on something like like something A list of local networks will will networks local A list of your for Look be displayed. you Unless name. network will look changed it, it have You will then be asked for for will then be asked You which you password your using your enter should TVVirgin remote. box .

, with with can’t find find can’t Connect to WiFi to Connect Other Options Virgin TVVirgin remote box Virgin TVVirgin box it will show this screen. this screen. it will show Connecting with WiFi with Connecting an ethernet connection to your your to connection an ethernet Hub Select your then choose During the set-up process if if process set-up During the your

.

. Hub provided. provided. Virgin TVVirgin box Virgin TVVirgin box Virgin TVVirgin box and your and your ethernet cable ethernet the a longer cable have If you use that. please available cable a direct recommend We the as this ensures connection best possible performance your from a longer have do not If you it is possible available cable your connect to use WiFi to Hub Can’t use Ethernet? use Can’t your reason any If for new and your apart 3 metres than more are use be able to won’t you

. What to do with do with What to old kit? the If you do swap your box box your do swap If you the TV box please recycle You properly. replace you on how find information can here old box your recycle to recycle-more.co.uk Once installed, check out your your check out installed, Once TV Virgin servicenew guide access to on how details for another from recordings stuff. cool other and box Virgin Virgin that’s not TiVo, we we TiVo, not that’s connection cables and swap and swap cables connection the correct ensure Please over. supply is used. power TV box that swap now you recommend have you box the TiVo with box just removed. and the power Simply remove Swapping another box? another Swapping a second have If you

3 Install Virgin TV Customise your remote to

OK

Didn’t work? Didn’t If you didn’t get a response, a response, get didn’t If you repeat red, or the LED flashed go through Don’t these steps. quickly. the channels too your TV. If it works press press If it works TV. your Press and hold the button hold the button and Press back on. turn it to 5 seconds for check to and mute volume Press is controlling remote that your store the code. the code. store again. The LED will flash

to access access to 0999 a code turns off your your TV. turns off a code Enter the code the code Enter The LED the TV database. code Press twice. green will flash until up repeatedly Channel at the same at the same TV are switched on. on. switched are and Clear down down the of on top time until the light twice. flashes green remote Customise your remote your Customise TV and your your sure Make TVVirgin box Virgin your of the front Cover and hold and press TV remote

You can also go online to see see go online to also can You at and top-tips how-to’s our my.virginmedia.com/discover

. Virgin TVVirgin box Explore further Explore – guide the discover Check out information great of it has loads out the most get to how about new your of is Virgin TVVirgin box ready for you to enjoy. to you for ready All done! All new Your

3 Install Virgin TV MV60117 MV60117