JOHANNA KRISTELLE MARIE S. LOGARTA

Sandoval Street, City, , Mobile number: (+63) 09270277805 Home Phone: (034) 432-3190 Skype: live:samxds03 Email address: [email protected]

CAREER OBJECTIVE

To be engaged in a reputable work that will provide opportunity to apply my field of study and at the same time develop a good working relationship with co-employees in achieving company objectives.

EDUCATION

. St. Theresita’s Academy (STA) Elementary : 1992 - 2004 High School : 2004 - 2008

. AMA COLLEGE (Tesda Accredited) Programming NCIV : Year 2009

. CHMSC (Carlos Hilado Memorial State College) Talisay Bachelor of Secondary Education (Major in Physical Science) : Year 2010

. St. Theresita's Academy (STA) Vocational Cooking : 2013 - 2014

JOB EXPERIENCE

Virtual Assistant/Administrative Support(Home-base) (Feb 2018 – May 2019 ) - Data Entry, Web Research, Lead Research, Booking, Eligibility Support - Tools: MS Office, Google Docs/Spreadsheets, Dropbox, Office365,LogMeIn, Skype, Slack, ARTIO Booking and Reservations, Teams, Share Point, Outlook, Ring Central

Customer Service Representative (BankMobile)(July 2017- N0v 2017) - Handling inbound calls for loans and refunds; chargebacks - Tools: Oracle, AVAYA

Appointment Setter/Telemarketing (Timeshare)(Nov 2017- Dec 2018) - Handling inbound and outbound calls - Qualifying and transferring leads - Booking Appointments - Tools: Skype, Notepad Appointment Setter/CSR (Medical Awareness)(Part-time)(Nov 2018- Jan 2019) - Handling inbound and outbound calls - Qualifying and transferring leads - Tools: Nextlevel, Vicdial, Skype, Slack, Google Docs

Customer Support Specialist (Straight Talk)(June 2016 – Oct 2016) - Handling inbound calls, chats, and emails for tech support and billing - Tools: Freshdesk, Stripe, Infusionsoft, Slack, Basecamp

Online Teaching (Amdatex)(Office Based) (Oct 2016 – July 2017) - Chinese students (4-50 years old) - Tools: Skype, QQ, Dashboard, Microsoft Word, Lesson Plans, Microsoft Excel

Online Teaching (English Haven)(Home Based) (May 2015 – Jan 2016) - Korean - Tools: MS Office, Skype, KakaoTalk

Talleres de Nazaret Catering Service (St. Theresita's Academy) - Catering events, accepting orders

Office Pantry Supervisor - Scheduling of manpower - Handling staff - Managing team - Monitoring finances

QUALIFICATIONS

As a Person of Character:

 Ability to elicit confidence and build rapport  Enthusiastic to learn work-related values and principles  Competent and reliable professional  Dependable with common sense and a variety of skills  Can work on shifting schedules, weekends and holidays  Can work well independently or with a team  Can work with minimum supervision  Self-motivated and determined to succeed  Competent and reliable professional, committed to top quality work  Proactive  Hard worker, quick learner, and ability to assume responsibility  Excellent interpersonal, written, and oral communication skills  Work well under pressure as part of a team  Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment  Understands and speaks fluently in English

TRAINING AND SEMINARS

. Finishing Course for Call Center NCII  PCCI (Year 2013) . Cooking and Baking  MBSTC St. Theresitas Academy (Year 2013 - 2014)

CHARACTER REFERENCES

Mr. Eric Galarpe Science Teacher CHMSC Talisay (+63) 09206349784

Mr. Kruger Monares PCCI Trainer Bacolod City (+63) 09424801174

Hyvie Sabillano HR Manager and CO-O of Dentistry Support +639458395429

Sarah Beth Herman CEO Dentistry Support Phoenix Arizona +1 310-993-9992