JOHANNA KRISTELLE MARIE S. LOGARTA Sandoval Street, Silay City, Negros Occidental, Philippines Mobile number: (+63) 09270277805 Home Phone: (034) 432-3190 Skype: live:samxds03 Email address: [email protected] CAREER OBJECTIVE To be engaged in a reputable work that will provide opportunity to apply my field of study and at the same time develop a good working relationship with co-employees in achieving company objectives. EDUCATION . St. Theresita’s Academy (STA) Elementary : 1992 - 2004 High School : 2004 - 2008 . AMA COLLEGE (Tesda Accredited) Programming NCIV : Year 2009 . CHMSC (Carlos Hilado Memorial State College) Talisay Bachelor of Secondary Education (Major in Physical Science) : Year 2010 . St. Theresita's Academy (STA) Vocational Cooking : 2013 - 2014 JOB EXPERIENCE Virtual Assistant/Administrative Support(Home-base) (Feb 2018 – May 2019 ) - Data Entry, Web Research, Lead Research, Booking, Eligibility Support - Tools: MS Office, Google Docs/Spreadsheets, Dropbox, Office365,LogMeIn, Skype, Slack, ARTIO Booking and Reservations, Teams, Share Point, Outlook, Ring Central Customer Service Representative (BankMobile)(July 2017- N0v 2017) - Handling inbound calls for loans and refunds; chargebacks - Tools: Oracle, AVAYA Appointment Setter/Telemarketing (Timeshare)(Nov 2017- Dec 2018) - Handling inbound and outbound calls - Qualifying and transferring leads - Booking Appointments - Tools: Skype, Notepad Appointment Setter/CSR (Medical Awareness)(Part-time)(Nov 2018- Jan 2019) - Handling inbound and outbound calls - Qualifying and transferring leads - Tools: Nextlevel, Vicdial, Skype, Slack, Google Docs Customer Support Specialist (Straight Talk)(June 2016 – Oct 2016) - Handling inbound calls, chats, and emails for tech support and billing - Tools: Freshdesk, Stripe, Infusionsoft, Slack, Basecamp Online Teaching (Amdatex)(Office Based) (Oct 2016 – July 2017) - Chinese students (4-50 years old) - Tools: Skype, QQ, Dashboard, Microsoft Word, Lesson Plans, Microsoft Excel Online Teaching (English Haven)(Home Based) (May 2015 – Jan 2016) - Korean - Tools: MS Office, Skype, KakaoTalk Talleres de Nazaret Catering Service (St. Theresita's Academy) - Catering events, accepting orders Office Pantry Supervisor - Scheduling of manpower - Handling staff - Managing team - Monitoring finances QUALIFICATIONS As a Person of Character: Ability to elicit confidence and build rapport Enthusiastic to learn work-related values and principles Competent and reliable professional Dependable with common sense and a variety of skills Can work on shifting schedules, weekends and holidays Can work well independently or with a team Can work with minimum supervision Self-motivated and determined to succeed Competent and reliable professional, committed to top quality work Proactive Hard worker, quick learner, and ability to assume responsibility Excellent interpersonal, written, and oral communication skills Work well under pressure as part of a team Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Understands and speaks fluently in English TRAINING AND SEMINARS . Finishing Course for Call Center NCII PCCI Bacolod (Year 2013) . Cooking and Baking MBSTC St. Theresitas Academy (Year 2013 - 2014) CHARACTER REFERENCES Mr. Eric Galarpe Science Teacher CHMSC Talisay (+63) 09206349784 Mr. Kruger Monares PCCI Trainer Bacolod City (+63) 09424801174 Hyvie Sabillano HR Manager and CO-O of Dentistry Support Cagayan De Oro +639458395429 Sarah Beth Herman CEO Dentistry Support Phoenix Arizona +1 310-993-9992 .