Digital Banking Services Representative Employer

Visit Cowley-Works for more Job Opportunities near you!

Union State Bank 127 S. Summit St, Arkansas City, KS, 67005 (620) 442-5200 Position Summary:

This position is responsible for support of the bank’s digital banking services, providing technical support and exceptional customer service to customers/clients on digital banking solutions provided by the bank. The position will be responsible for executing the bank’s digital banking strategy and delivery to both existing customers and potential new members, in concert with the bank’s overall business goals. This position will be expected to collaborative with other bank departments to enhance the overall customer experience. Digital banking solution include internet banking; telephone banking; mobile banking; electronic bill payment; E-Statements; treasury back office support

Principal Responsibilities and Duties:

• Provide efficient and proactive support of all digital banking services to customers and co-workers. • Ensure that the overall digital banking services customer experience is exceptional. • Provide support as requested by management in product design and feature development for the optimal customer experience. • Follow processes, procedures and infrastructure created by management that ensures the highest efficiency of the digital banking services team. Provide feedback to management when process, procedures and infrastructure hinder productivity and increase risk tolerance and policy exceptions. • Provide management with ideas to leverage current technologies to appeal to potential new customer in the digital services area. • Work with external vendor relationships related to digital services channels of mobile and online banking to provide the optimal customer service experience. Reporting any continued issues, concerns or recommendations to leadership.

• Closely coordinate and collaborate with other business-lines that provide services integrated with digital banking services experiences including ACH, wire transfers, account opening, customer support, etc. • Coordinates testing and QA efforts around digital banking releases and updates. • Ensures all digital services and communications adhere to regulatory and ADA requirements, including the Bank Secrecy Act and OFAC. • Works with internal and external resources to maintain data security. • Communicates digital services issues, concern, performance and recommendations to leadership. • Performs other duties as may be required or assigned.

Education and Experience Requirements:

High school graduate/GED required. Some college level or military equivalent preferred. Minimum of 5 years of experience working in digital, e-commerce and retail customer service preferred. Understand Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.

Specific Skills, Knowledge and Abilities Desired:

Knowledge of banking e-commerce and digital products. Knowledge of bank operational procedures and processes. Commitment to quality performance and excellent customer service. Ability to learn quickly, display strong work ethic and be a team player. Must be receptive to new ideas and support change with a positive attitude. Able to meet deadlines on a consistent basis. Strong written and/or verbal communication skills. Must have good judgment and decision-making skills. Can adapt quickly and professionally to changing priorities. Organized work habits in order to follow a systematic method of processing documents/requests. Deliver consistent, high level of service within our Service Excellence guidelines. Strong organizational skills, including the ability to prioritize and multi-task and maintain well-organized electronic files.

Business Contacts:

Responsible for making any recommendations to management/leadership concerning possible methods to improve the department or banking office. Stay current through education on compliance and internal procedures.

System Accesses:

FiServ Precision Core, Q2 Internet Banking, Telephone Banking, Mobile Banking, E- Statements and Q2 Central, CheckFree Bill Pay, Microsoft Office programs, other software applications as applicable.

Equipment Used:

Office equipment which includes computer, multi-line phone system, copier, adding machine, imaging scanner.

Working Conditions:

This position exists in an office environment requiring the individual to perform normal activities including, but not limited to, lifting, filing and retrieving, operating office equipment, etc. This position requires prolonged (over 75% of the time) sitting. This position require frequent (over 20% of the time) physical exertion to manually move, lift, carry or push heavy (not over 50 lbs) objects or materials.

This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.

Union State Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply

Apply Here