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Application Management Services (AMS) for SAP Application Management Services (AMS) for SAP 1 Application Management Services (AMS) for SAP Context Many companies currently invest millions to Deloitte’s AMS for SAP specialists provides a establish evermore complex enterprise software flexible structure that enables businesses to solutions, but often leave the real value of these fine-tune application management services (AMS) solutions untapped. They succumb to the common to their IT and business objectives. Deloitte’s misconception that creating the system is an regional and global delivery network offers access end in itself; once the ribbon is cut, the benefit to the right resources, the right skill sets, and the is achieved and new needs won’t emerge. The right experience to solve our clients’ most decisions and their timing for how an enterprise important application management objectives, application will be supported have a profound anywhere in the world. We can help clients to impact on application total cost of ownership overcome challenges to improve application (TCO), risk, end-user satisfaction, and solution performance and achieve better business results. agility. At the same time, this leads to a Our full AMS lifecycle, from strategy through build, continuous rise in maintenance and support costs. operate, and innovate, gives you more from your Organizations need specific expertise, robust application portfolio investments by going beyond operating methods, and tools that seamlessly the traditional AMS for SAP model and focusing on enable work across a global team environment. business optimization and innovation, rather than just point-in-time metrics, support, and Service Level Agreements (SLA). 2 Where it matters Deloitte AMS for SAP offers a complete range of lets you optimize your cost savings, risk industry leading services, including managed mitigation, and return on investment. services advisory, enterprise resource planning, business intelligence, systems integration, and Our capabilities include: digital and managed services. This capability is underpinned by our managed service advisory • SAP Application development and function, which helps our clients to select the services-oriented architecture design optimum managed service model and successfully • Service Accelerators transition to the target state. • Sap Center of excellence, strategy, and operations design • Design-build-run SAP S/4HANA, on HANA and ECC AMS Managed Services Advisory The selection of the best-fit managed service model and vendor is critical to delivering the level of service and improvement in the provision of AMS for SAP Business Intelligence IT services that our clients require. Our Managed Creating a competitive advantage with your Service Advisory function assists our clients in information management solution takes technical selecting the optimum managed service model ability, sensitivity to business needs, and and successfully transitioning to the target state. management experience in equal measure. We offer a cost-effective way for your company to Our capabilities include: break the development paradox, advance the maturity of these critical systems, and focus on • Business case and feasibility studies creating business value. You need a robust SAP • SAP deployment and implementation business intelligence solution designed to turn your roadmap data into a strategic corporate asset. This is just • Target SAP operating model what Deloitte’s Business Intelligence Competency • Architecture design, including risk Center (BICC) provides. Drawing on proven and cost effectiveness industrial methodologies, in-depth industry • On-premises cloud or hybrid architecture knowledge, integrated delivery, and a flexible • Private or public cloud comparison resourcing model, our professionals deliver a full range of application support, solution management, business process support, data governance, and quality support services. AMS for SAP Enterprise Resource Planning (ERP) Our capabilities include: Implementing an SAP enterprise resource planning (SAP ERP) platform can present unexpected • Analytics and reporting solutions challenges. Some organizations struggle to attract • Development and support for enterprise and retain the talent required to manage their data warehouses evolving ERP systems. Others spend too much of • Enterprise content management their IT budgets on ERP application maintenance • Enterprise data integration & management and support. Furthermore, others face difficulty • Master data management, data quality, building the product and business expertise they data control need to wring continuous value from their package applications. Leveraging an integrated design- build-run model, we align our resources with your core ERP strategy to streamline implementation and provide additional support as required. This 3 Application Management Services (AMS) for SAP AMS for SAP Systems Integration Digital AMS for SAP Cloud Technologies Our managed services are designed to help your Digital SAP platforms present a unique IT organization use smart, efficient ways to optimize challenge: many are client-facing, the marketplace and generate more value from application is constantly changing, technologies continually portfolios. Our Systems Integration services, evolve (Concur, Successfactors, Hybris, Ariba, specialized with the SAP Netweaver (PI/PO) are Leonardo), and the required technical skill sets are designed to deliver value throughout every phase difficult to come by. As a result, many of the application portfolio life cycle and to help organizations find themselves with a complex our clients realize their return on investment digital environment that is difficult to manage and through ongoing maintenance and operations. costly to maintain. We can help you cut through When your application management decisions are the complexity with an integrated “one-stop shop” well informed, you can accelerate implementation, digital services experience. Our digital application improve IT performance, reduce both costs and development and maintenance services specialists risks, and focus on core organizational offer the technical, functional, and design talent competencies. you need to effectively leverage today’s digital platforms. Our capabilities include: Our capabilities include: • Cross-platform custom development (RICEFW developments) • Concept, design, and build digital • Testing and migration services experiences • Authorization administration • Client and supplier relationship • Database and system administration, management including DBA centers of excellence • Digital content/web • Full system lifecycle design, development, • Internet of things and learning machine and implementation support • Mobile and web • Maintenance, operations, and enhancements 4 Application Management Services (AMS) for SAP How Deloitte can help Deloitte’s AMS for SAP capability is built on the innovation. We leverage deep SAP specialization following principles: from our industry, technical, and functional competency centers to deliver differentiated AMS • Full-lifecycle, seamless business and results to our clients. Deloitte has been a strategic technology services across core consulting partner with SAP in many different roles since and application management 1989, and is recognized by SAP as a certified • Global capabilities and footprint with local provider of AMS services. Our direct one-to-one market expertise relationships with SAP leadership help us lead the • Significant breadth and depth of capability marketplace by influencing and aligning early with with the ability to integrate commodity their product strategy and roadmap. services with high-value capabilities • The right combination of industry, Our SAP technology platforms supported are: technology, process, and full lifecycle assets integrated into our go-to-market • SAP Finance (FI, CO, PS; TV, FM, TRM, strategy and client delivery BPC) • Accountability for measured business and • SAP Business Intelligence (BW, BO, IT outcomes that serve clients’ unique Lumira, MDM, embedded with HANA) needs • SAP Human Capital (HCM) • Scaled for speed, quality, agility, reduced • SAP Digital & Cloud (Fiori, Screen risk and efficiency Personas, Concur, Successfactors, Hybris, • Standardized global operating model, Ariba, HCP) methods, tools, and processes • SAP Logistics (MM, SD, PM, EWM, QA) • Unique business model that allows us to • SAP Sales & Trading (CRM, Hybris, GTS) serve clients with precision, thereby • SAP Security (Authorizations, GRC) matching solutions to unique needs • SAP Technical (ABAP, BC, HANA DB, S/4HANA) Deloitte provides full-life cycle SAP AMS, spanning • SAP Industry Solutions (Public Sector, the entire continuum from upfront advisory Manufacturing, Healthcare, Utility, services through to application optimization and Telecom, Financial Services) Gartner named Deloitte as a leader in EMEA in SAP Application Services in its January 2017 report titled, Magic Quadrant for SAP Application Services, EMEA, 2017.) 5 Solution description EVD for AMS key features are: AMS for SAP provides cost-effective solutions to help IT departments drive business value and • Business Aligned Value Delivery: resolve complexity. An estimated two out of three focuses on aligning IT and business roles IT euros are now spent maintaining existing and responsibilities and systematically technology. This is forcing IT executives to identifies improvement opportunities, simultaneously control costs, reduce risk, improve measures value impact, executes
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