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Managed Services Solution Brief Managed Services Why Insight ͓ Decades of experience Focus on innovation while maintaining exceptional operational efficiency We have helped organizations and management. transform IT service delivery, operations, and resources to Balancing the need to transform while managing everyday IT operations can be challenging. IT teams meet business challenges for are lean, making it difficult to both innovate and efficiently manage evolving and/or hybrid IT more than 30 years. environments. They face a growing number of system-generated alerts and human-generated incidents to sift through, prioritize, and resolve. Throwing more people at the problem often doesn’t solve the ͓ Deep expertise issue. Acquiring more technology solutions creates more work and inflates CapEx at a time when agility Our 1,500+ services professionals and OpEx models are essential. And, there just aren’t enough time or resources to effectively drive carry more than 3,000 technical automation and efficiency. certifications. Insight Cloud + Data Center Transformation (CDCT) Managed Services has the scale, expertise, ͓ Focused on our clients methodologies, and tools to reduce incident “noise” and address incidents that have the greatest Our sales team, architects, impact on your business. You benefit by relieving your team of the demands of day-to-day engineers, analysts, project operations and refocusing them on strategic initiatives. managers, specialists, and field CDCT Managed Services uses an operational model that prioritizes familiarity, response, and professionals provide end-to-end ownership. We couple this with innovation, automation, and correlation to drive meaningful client supprt. business outcomes. Key features: A service model focused on Operational scale to respond, familiarity of the client's remediate, and repair to critical enterprise environment, people, and maximize service levels ~35,000 infrastructure processes components monitored Strong ITIL framework Services that are configurable Monitoring data center assets on integrated with agile processes to unique aspects of each to drive continual innovation client engagement 6 continents and operational efficiencies Managing A Client Success Team network devices that proactively monitors 20,000+ performance in light of 30,000+ servers target objectives Address While your infrastructure may be similar to others', we mold our services and efforts to your 3,000+ & 4 organization. You can expect a white glove, high-touch feel, and a partner that actually pays attention. incidents/month alerts/second We understand what it takes to hand over the reins; we ensure your trust in us is well deserved. 10,000+ backup clients managed Client outcomes Services highlights Saved Saved 10% on operational costs Advanced correlation filters 1000s of hours by switching from monitoring-only MSP to on operations to focus on out the 80%+ of alerts that a fully managed network higher-level tasks have no effect on service, to ensure that resolution and Integrated a traditional NOC operation and Identified initiatives for prevention efforts are focused on issues that matter most to eliminated 97% of effort public cloud cost optimization the business. through automation and correlation to reduce costs by 10% Manage broad scope of Implemented ongoing Patched Reduced Priority 1 technology from industry- proactive service plans to 750+ network events by 83% leading providers ranging from reduce 50-75% of neglected systems in the first 6 weeks of compute, network, and storage incidents in the first 6 weeks engagement to data protection, collaboration, and voice services. Services scope Flexible service hours are Managed Cloud — Consistent connectivity, monitoring, administrative support, and included in blocks to support incident response, while adhering to governance and compliance mandates. scenarios such as executing day-to-day changes, in-depth Managed Private Infrastructure — Proactive management of your network, servers, ad-hoc optimization, and storage, virtualization, and voice with customizable integration, access, and governance. unplanned or time-sensitive Managed Backup and Data Protection — Backup administration, monitoring, and operational projects. support to guarantee complete control of your assets. Managed Monitoring — Maintenance, tuning, patching, and tool optimization for Integration with your alerting and reporting as well as reliable and timely data delivery for improved visibility. processes enables our Managed Services engineers to act as an extension of your team. We monitor, manage, and support all the critical parts of your environment. • Network • Data protection Integrated ITIL and agile Public cloud Private • Compute • Voice/video service model combines the services infrastructure • Storage proven service efficiency of ITIL with the speed of agile services. Our approach Client Success Managers Employing a consultative, holistic approach, we often start by asking a number of “big picture” focused on knowing your questions: How is the business currently running? What are the business needs and goals? business and your IT priorities, How can your technologies and platforms be optimized for business value? And, how would and managing the plans to managed IT services be optimally deployed to maximize resources and advance the business? achieve them. What we uncover through thoughtful assessment dictates the services we deliver, which may include network, compute, storage, backup, security, converged architectures, collaboration, cloud, Service reviews and reporting project and engineering support, and more. provide the insight needed to constantly improve your services. Hosting options Whether you want to continue to use your existing infrastructure or are looking to migrate some or all of Key infrastructure health your workloads to a new platform, CDCT Managed Services ensures that you receive consistent services checks performed monthly, across private and public clouds as well as traditional hosted or on-premises environments. If you need quarterly, and semi-annually to to expand your capacity to keep up with business growth, but don’t want to commit large sums of CapEx proactively identify trends and upfront, we offer a fully consumable OpEx infrastructure model that can scale as your business grows. respond accordingly. Not sure which workloads belong in which environment? Our suite of Consulting Services includes assessments and migration services to ensure that you derive the maximum value from your technology by placing each workload on the platform that best meets your business requirements for cost, performance, and compliance. To find out more about our ©2021, Insight Direct USA, Inc. All rights reserved. All other trademarks are the property Consulting Services, click here. of their respective owners. MSS-SB-1.0.06.21 insightCDCT.com | insight.com.
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