Corporate Responsibility Report 2016

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Corporate responsibility at Airport

Edinburgh Airport is ’s busiest airport helping over 11 million passengers on their journeys in 2015, an increase of 9.4% against our 2014 passenger numbers.

Our aim is to be the best business in Scotland not We have revised this year’s Corporate Responsibility just the best airport – we are focused on contributing Report to reflect on our five key areas on focus: to the growth of Scotland and the city of Edinburgh. Our strategy is ambitious but through successful 1. Education – we will educate our community about our growth, creating more jobs, creating stronger business business and operations and use our various industry partnerships and operating responsibly within our expertise to help the younger generation. local and wider environment we will continue to play a significant role in Scotland. 2. Communication – we will regularly communicate with our community and stakeholders about our business A recent economic study found that we contributed and operations, and listen to the community voice. £917.6 million Gross Value Added (GVA) to the Scottish economy, of which £469.9 million was retained within 3. Involvement – we will play our part in Edinburgh the City of Edinburgh and we support almost 23,370 jobs and Scotland where we can. across Scotland.1 With projected growth figures it was reported that by 2020 the contribution that Edinburgh 4. Charity – we will actively promote and support charity Airport makes to the Scottish economy could amount and community work. to between £1 billion and £1.5 billion GVA and between 26,000 and 43,000 jobs. 5. Responsibility – we will be a responsible business and reduce our impact on the environment. In 2015 our footprint increased by over 8,200m2 as we continued to invest in our development, focusing on the This Corporate Responsibility Report covers the period pinch points of our passenger journey – check in, security, 1 January – 31 December 2015 and details the targets immigration and surface access. We also announced a we set ourselves and our performance against these number of new services for 2015 including Abu Dhabi targets. This report has been independently verified with Etihad Airways, New York with American Airlines, by Bureau Veritas. Madeira with easyJet and Copenhagen with SAS. Our successful partnership with Qatar Airways saw them We hope that you will find this report useful. If you want increase their Doha service to daily from May 2015. to find out more about the work we’re doing email us at [email protected] Despite our growth, we must ensure that we balance social and economic benefits against sustainable Regards operations and reducing our impact on the environment and on our community. We demonstrate this commitment by having our environmental management system externally accredited to the ISO 14001 standard. Gordon Dewar Chief Executive

1 BiGGAR Economic Study, 2016 contents « Home » Corporate Responsibility Report 2016 3

Contents

04 Our performance summary 05 Education 06 Communication 09 Involvement 10 Charity 11 Responsibility 13 Waste 14 Water 15 Energy 16 Noise 17 Surface access

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Our 2015 performance summary

2015 target 2015 performance Commentary Education

Provide work experience placements Target achieved 29 pupils completed work experience at the airport for 24 school pupils

Engage in one educational visit per Target achieved We engaged closely with our closest school, quarter in the local community Hillwood Primary School and hosted four educational group tours Communication

Issue quarterly community newsletters Target achieved We issued quarterly newsletters to 23,000 homes to our closest neighbours and businesses close to the airport Involvement

Use sponsorship opportunities to Target achieved We sponsored: RHS, Jazz & Blues Festival, support brands that align with Scottish Swimming, Team Muirhead, Edinburgh Edinburgh Airport’s strategy and vision Local Hero Awards, The Edinburgh Mela Ensure all operations comply with relevant regulations and policies Charity

Operate an independent Community Target achieved We allocated £120,000 to community projects Board, awarding £120,000 in funding to local projects and charity groups meeting selected criteria

Support a charity through our Charity Target achieved We raised £25,000 for Erskine through staff events of the Year partnership and initiatives Responsibility Noise Implement actions from the five year Noise Target achieved All actions from our Noise Action Plan have been Action Plan implemented

Waste and recycling Divert 100% of waste from landfill Target achieved We produced 1,938.31 tonnes of waste and diverted 100% of our waste from landfill

Gas 5% reduction on 2014 gas consumption Target not achieved Gas consumption was 11,145,466 kWh compared despite increase in passenger numbers to 10,498,374 kWh in 2014

Electricity 5% reduction on 2014 electrical consumption Target achieved Electrical consumption was 22,990,989 kWh

despite increase in passenger numbers compared to 23,328,331 kWh in 2014

Water Maintain 2014 consumption levels despite Target not achieved During 2015 our total water consumption was increase in passenger numbers 182,215m3

Surface access Achieve 35% public transport mode On target 31.1% of passengers used public transport to share by 2017 access the airport

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Education

Following on from a successful this with other local schools. As part We will educate partnership in previous years, we of this partnership: our community worked with the Saltire Foundation again and hosted 21 students from • our Communications team about our business universities across Scotland in visited the school for Book Week internships for 12 weeks over the to discuss writing and editing and operations and summer. The students worked with magazines. teams from across the campus: HR, • our Financial Controller visited use our various Digital, Aviation, Operations, Projects, the school during Finance Week Finance, Communications, Legal, to discuss her role and the role of industry experts Retail and Commercial. the Finance team at the airport. • our Communications team to help the younger During 2015 we trialled group tours supported the school with generation. at the airport, offering educational interviews for the pupil council. tours for air cadet and local business • the fire station visited the school groups. These tours were tailored to discuss fire safety. to meet the specific interests of the • we asked the school to name our groups whether that be growth plans new fire training rig which was or airside operations and aimed to opened by the Transport Minister educate our community about our and organised a trip to the fire business and operations. training centre for the winner’s class. The winner’s name was In March 2015 we worked with Red Hot Ruby. Queen Margaret University to develop a proposition that would give travel and tourism students at the university the opportunity Across the campus around 7,000 to welcome passengers on arrival people are employed at Edinburgh to the airport and to the city. Since Airport. As well as creating a launching the pilot program on strong workforce we are keen to 1 June the STARS team – who are share knowledge with the younger positioned in the arrivals areas generation in order to improve skills with tartan waistcoats, iPads and and support with their education. friendly smiles – have spoken to over 23,000 passengers doing just During 2015 we hosted 29 work two five hour shifts per week. The experience students from across team are approached with a range Scotland. Demand for placements of queries, from the most popular is very high and we work closely (onward transport and wayfinding) with Gateway Scotland and our to flight delays, missing baggage and local councils to coordinate our the city itself. They have received programme. We work with partners excellent feedback from both staff across the airport, including NATS, and passengers. , airlines and Empark to ensure that the placements offered We focused on building a partnership are varied and where possible will try with our local primary school, to give students experience in areas Hillwood Primary School and are that are of key interest to them. keen to replicate the successes of

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Communication

It is important for us to understand our stakeholders’ We will regularly expectations of us as an airport to guide our priorities communicate with our for corporate responsibility. Our analysis of our stakeholders and their interests has been carried out stakeholders about our internally; we regularly speak to our stakeholders to understand their views. business and operations Two way communications with our local communities and listen to the is important to us. We continue to publish a quarterly newsletter detailing our latest news, route community voice. announcements and environmental initiatives to 23,000 homes and businesses beneath the flight paths. We also operate a free dedicated noise line, manage a community email address ([email protected]) and continue to welcome feedback via social media.

Table 1 details our stakeholders interests and the ways in which we communicate with them.

Table 1 – Stakeholder groups and how we communicate with them

Stakeholders Details Corporate responsibility Communications interest

Local community Community matters to Edinburgh • Noise • Quarterly community Airport. We’ve a strong commitment • Growth and future newsletter to the communities around our airport development plans • Digital communications and aim to address issues of prime • Air quality including social media, emails local concern. • Community funding and website • Charity support • Consultative Committee • Surface access • Meetings with Community Councils • Work experience • Business success

Edinburgh Airport All of our employees are valued and • Employee satisfaction • Quarterly newsletter employees key to our business success. They’re • Business success • Ecommunications including advocates for the airport so need • Growth and future email, intranet and Yammer to be well informed of the airport’s development plans • Mandatory training courses work in the local community and the • Training and • Healthy working lives environment. development campaigns • Health and wellbeing • Business awards and volunteering awards

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Stakeholders Details Corporate responsibility Communications interest

Campus employees Our partners on the campus employ • Employee satisfaction • Campus newsletter more people than we do. It is important • Business success • Regular account meetings that we engage with them to help us • Training and • Awareness raising events to achieve our environmental and development • Celebrating Success community objectives. • Health and wellbeing Awards • Waste and recycling • Growth and future development plans

Airlines Our strategy is to continue to develop • Climate change • Campus newsletter more partnership relationships with • Noise • Airport Operators Committee airlines and airport customers and • Fuel consumption • Environmental Awareness grow the destination and passenger • Business success training base at Edinburgh Airport and to • Waste and recycling • Mandatory training courses delight our passengers with the goods and services on offer at the airport. • Growth and future development plans

Retailers Our retail strategy is growth • Employee satisfaction • Retail events – used as an through choice. We want to give • Business success opportunity to communicate our passengers choice across their • Training and our strategy, plans and other journey and provide retail options development relevant information between to suit their needs. the airport and retail partners • Health and wellbeing • Quarterly performance reviews • Waste and recycling • Monthly business partner drop in, an open forum for local managers and staff working across campus • Weekly business partner update via email

Passengers We aim to delight our passengers • Climate change • Community and environment with the goods and services on offer • Waste and recycling walls in the terminal at the airport and our customer • Feedback • Digital communications service operations. • Business success including social media, emails and website

Suppliers We need to build lasting relationships • Increasing the • Day to day communications with our suppliers to ensure we • sustainability of their with suppliers and team. develop good working relationships • products and services • Environmental Awareness and secure best value for money. • building long-term training relationships

Non-governmental We recognise the benefits and • Environmental • Conferences organisations importance of proactively engaging protection • Face-to-face meetings with non-governmental organisations • Social and economic • Annual Corporate to understand their views on a development Responsibility Report range of issues. We continue to work • Climate change proactively with NGOs and campaign • Water quality groups on issues that are relevant to our business principles.

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Stakeholders Details Corporate responsibility Communications interest

Government and We maintain compliance with the • Information sharing • Regular dialogue with regulators law. We also work towards meeting • Climate change policy makers government objectives and targets to • Shaping of future • Signatory to Sustainable achieve the spirit of the law. We also legislation Aviation liaise with the government in order • Minimising local to ensure that our views as a unique environmental impacts company and industry are recognised. • Noise

Media Although not a direct stakeholder, • Environmental • Response to media requests and rather a link between us and the protection • Proactive media releases public, it is important that we ensure • Social and economic the media and public perception of development us is as close to reality as possible.

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Involvement

We also play a key role in the city Additionally, the current airspace We will play our with many of the Executive and was designed over forty years ago part in Edinburgh Leadership team encouraged to and remains largely unchanged since actively participate in the city’s then. As part of the UK governments and Scotland development and promotion Future Airspace Strategy we will from involvement on Boards at be required to review the airspace where we can. VisitScotland, Marketing Edinburgh, around our airport2. Edinburgh Tourism Action Group and Scottish Tourism Alliance. Working In June 2015 we began a six month closely with these groups allows us to trial of a new Standard Instrument play our part in the city and support Departure (SID) route from Runway economic growth across Scotland. 24. The trial was overseen and approved by our regulator the Civil As an airport we work to understand We spent £40,000 in 2015 sponsoring Aviation Authority and supported the impacts we may have on our events including the Edinburgh Jazz by our air traffic control provider local communities and work to and Blues Festival, The Royal Highland NATS. Utilising modern technology reduce and mitigate the impacts our Show, The Edinburgh Mela and and continuous climb departure, operations have. We’re committed to Scottish Swimming. the aim of the trial was to test the being a good neighbour and business ability of departing aircraft to fly the to the communities around the We also light our control tower to raise route using Area Navigation (RNAV1) airport and aim to address any issues community awareness on national technology whilst achieving our of local concern. Our commitment issues including charity and sporting objectives of reducing taxi time to corporate responsibility allows events. and runway congestion, reducing

us to build strong partnerships with fuel burn, CO2 and NOX emissions and our business partners and local Airspace Change trial increasing runway capacity and on communities. We have published 10 Our five year plans show continued time departure performance. commitments to the local community growth, especially in 2018 when the addressing areas such as funding, Scottish Government plans to halve We are currently reviewing the communications and community Air Passenger Duty. Managing this findings of this trial and will make a protection schemes. See Appendix A: continued growth is one of our main decision on whether we want to make Our commitment to the community. challenges. any permanent changes to this SID or our airspace. Should we go ahead we Although our terminal is currently will be required to follow the CAA’s small by many airport standards, we CAP725 Guidance on the Application have the land on which to grow and of Airspace Change Process, which develop. As an airport our primary includes an environmental impact asset is our runway and a 2015 assessment and full stakeholder runway capacity study highlighted consultation. current unacceptable delays at peak times and runway and airspace inadequacy by 2017.

2 Civil Aviation Authority, Future Airspace Strategy for the 2011 to 2030 (2011)

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Charity

allow an organisation or charity to over Christmas to raise money for We will actively become self-sufficient or fund other their school and match funded their promote charity improvements. collections. Across two weeks in December, 10 primary schools from and community We changed the way we choose our across Edinburgh and the Lothians charity partnership and for the first entertained passengers with carols work. time welcomed applications from all and Christmas cheer, raising money charities and asked our staff to vote for school initiatives in the process. on their preferred charity. Erskine Edinburgh Airport match funding the was selected as our corporate charity school efforts, donating over £2,500 partner and we raised £25,000 to local schools. through various team initiatives In 2015 we increased our Community including a Christmas raffle and We encourage our people to get foreign coin collection in the terminal. Board fund from £100,000 to involved in community and charity We were delighted to support £120,000 and awarded this money projects and offer a match fund Erskine’s ‘Make a Wish’ week, where to 46 charities and projects across scheme for all of our staff. We Scotland. The Community Board we raised money to grant wishes to veterans through promotions in celebrate the charity achievements meet quarterly to award funding terminal, on social media and via our of our people at our annual awards and will consider applications based quarterly community newsletter. dinner where we award volunteering around our key criteria of sport, and fundraising projects. In 2015 we health and wellbeing, environment As well as supporting our corporate awarded £16,000 through our match and educational initiatives, or a charity we allow two charities per funding scheme to a number of combination of these. We’re keen month to do bucket collections in charities and local projects including to work with organisations that the terminal. In 2015 we hosted Scottish Burned Children’s Club, Marie demonstrate opportunities for nine charity bucket collections. We Curie, Foundation Scotland and the social enterprising in order to invited local schools to sing carols Prince and Princess of Wales Hospice.

We funded 46 charity and community projects through our Community Board in 2015:

• 4th West Lothian Scout Group • Edinburgh Tool Library • Royal High School Athletic Club • Asylon Theatre • Friends of • Royal Lyceum Theatre Company • Beechwood Community • Friends of the River Almond Walkway • Seafield Bowling Club Football Club • Hutchinson Vale Community • St Mary’s Parent Council • Blackhall Play group Sports Club • The Castleview Centre • Bo’ness Amature Swimming Club • Children’s Gala • The Conservation Foundation • British Heart Foundation • Kirky Samba Sisters • The Friends of Kinneil • Primary School – • Academy • The Spartans Community Football Project Play • Livingston Community Football Club Academy • Craigmount High School and • Medequip4kids • The Yard Caledonia Pipe Band • Memorial Table • Tiphereth Camphill in Edinburgh • Craigshill Thistle Community Tennis Club • Tranent Colta FC Sports Club • Napier University Archery Club • Transgression Foundation • Youth Club • Preston Athletic YFC • Traverse Theatre • Dalry Community Association • Queensferry Primary School • Wallace High School • Drylaw Rainbow Club • Queensferry Tennis Club • Warm Hearts Quilting Group • Edinburgh Cyrenians • Childrens Gala Day • Edinburgh Kayak Club • Royal High Corstorphine • Edinburgh Mela Kidzone Cricket Club

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Responsibility

Management System certificate. • increasing the parameters of this We will be We also commissioned a stress area in check-in, allowing us to a responsible survey of our people. add fourteen more self check-in machines. business and We recruited over 150 new people • introducing a dedicated Family to join our team in 2015. We Lane in Security during the school reduce our improved our induction process, holidays, to ensure a seamless and how we identify and record stress-free experience for families, impact on the development needs, introduced by giving them more time to prepare personal development plans across at the loading stations. Based on environment. our entire workforce and increased the success of this lane, it has now our in house training available to all become a permanent fixture. of our teams. • opening Immigration 2 to accommodate our new airline We encourage our people to be carriers and increased passenger involved in the community by numbers. Doing so eased the fundraising and volunteering and demand for Immigration 1, and hold an annual award ceremony to reduced congestion and waiting recognise and reward the work that times. our people do. Our awards are based • continuing to offer our tailored around our business behaviours, service for passengers on the autism Delivery against our health, safety and with additional awards for Health spectrum or with complex additional environmental targets is monitored and Safety and the Best on Campus. needs. There was a 594% increase in and managed through our Managing Those nominated for our Celebrating demand for the service from 2014, Responsibly System, with progress Success Awards are peer nominated and 100% of the service users were shared with our Executive team and and we welcome nominations from able to board their flight. We are Board. Our commitment to ensuring across campus. currently the only airport in Scotland a sound system is demonstrated by that offers this service. our ISO 14001 certification. This is Our strategy is ‘Growth by Providing • increasing our retail space by 45%, independently audited and verified Choice’. Our underlying principle is introducing new stores and brands for effectiveness by Bureau Veritas. that if we can give our passengers as requested by passengers choices at every stage of their e.g. we now stock Bobbi Brown We employ 620 people and our journey, they choose how they beauty products in our World business partners employ an want to travel and ultimately have a Duty Free store and our World additional 7,000 people across our pleasant passenger experience based of Whiskies is the largest in the campus. Our people are an important on their chosen journey. World Duty Free estate. stakeholder group. Our people across campus work as one team to We continued to enhance our represent the airport and ensure our operation and improve the passenger passengers receive a consistently experience through: high standard of customer service. Their health, safety and welfare • increasing the number of airlines are essential to the success of our that offer early bag drop, allowing business and form a core value within passengers to drop off their bags our corporate responsibility agenda. up to four hours before departure, Our occupational health and safety compared to the standard two management system is certified to hours. This gives passengers more OHSAS18001 standard and in 2014 time to orientate themselves in the we attained the European Aviation airport, clear security, relax and Safety Agency’s Safety enjoy the facilities.

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In 2015 we helped over 11.1 million We worked with Edinburgh Zoo, passengers on their journeys through the Magic School, Fringe Performers Edinburgh Airport. Our Passenger and Edinburgh Dungeon to entertain Commitments ensure a consistently our younger passengers as they high standard of customer service travelled through our terminal during across the passenger journey their school holidays. A programme through the airport. Our Passenger of entertainment was organised Commitments are based around three throughout the year, starting with key principles: we will welcome you Easter which brought a petting zoo, with a smile and excellent service; arts and crafts, and a treasure hunt we will provide you with a seamless to the departure lounge. During journey through the airport; and the school holidays, our family we will offer you choice. These passengers enjoyed face painting, principles are the foundation of our a circus workshop, circus performers, strategy and allow us to continually and a Magic School courtesy of the review and improve our passengers’ Edinburgh International Magic Festival. experience. Marketing Edinburgh During the Edinburgh Festival, a host have endorsed our Passenger of Fringe Performers came into the Commitments for our collaborative airport to promote their acts, and approach to customer service and at Halloween we worked with the welcoming visitors to the city. Edinburgh Dungeon to organise a scare-port promotional activity.

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Waste

During 2015 we produced 1,938.31 tonnes of waste. This We’re committed to was an increase of 334.68 tonnes compared to 2014, due sustaining the amount of to an increase in retailers across campus and passenger numbers. We set a target of 100% of all waste produced waste we divert from landfill, to be diverted from landfill by recycling, anaerobic digestion or thermal treatment. This target was achieved improving our recycling rates and resulted in a carbon saving of 2,344.19 tonnes and 1201.75 tonnes of this waste was segregated on site. and improving the quality of Table 2 shows the breakdown of waste by materials the materials we collect. segregated on site:

Table 2 – Breakdown of waste by materials segregated on site.

We achieved our waste target through: Material Volume Volume segregated segregated • continuing to provide an onsite recycling officer in 2014 in 2015 responsible for managing the centralised waste area and (tonnes) (tonnes) increasing the coverage from eight to ten hours per day. • continuing to recycle cardboard, paper, textile, mixed metal Mixed recycling 564.77 658.29 and mixed plastic materials on site. Food 250.57 294.80 • working actively with our tenants, explaining our policies and recycling facilities to reduce the amount of general and Cardboard/paper 127.28 121.11 hazardous waste contaminating our recycling facilities. Glass 70.45 95.22 • we were the first business in the UK to install DropPit smoking bins from the Netherlands. They were positioned Metal 5.32 8.14 to encourage smokers to stay within the designated WEEE 2.15 11.05 smoking areas, and to subsequently reduce cigarette litter.

Textiles 1.50 1.99

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Water

During 2015 our total water • installing new metering across the • creating an asset management consumption was 182,215m3 airport to ensure we can accurately plan for future investment in the including 4,829m3 used for essential capture and monitor consumption water network to ensure the water fire training purposes and excluding • installing automatic meter reading infrastructure is maintained and exceptional consumption caused by a (AMR) technology on over 100 water continues to support the successful burst. We consumed 8.6% more water meters to allow us to continuously operation of the airport. than 2014 which was driven by a monitor consumption. This 9.4% increase in passenger numbers. technology also provides us with During 2015 our investment in water automatic alarm triggers to warn saving technology allowed us to Overall consumption per passenger us of high consumption identify two significant underground fell slightly from 15.6 litres per • providing all tenants with monthly water leaks which could not be seen passenger to 15.5 litres. consumption data to allow them from the surface and we were able to to manage their own consumption quickly undertake repairs preventing To help us and our tenants manage • preparing a monthly water balance further loss of water. water consumption better we worked to allow us to see the difference with our partner Veolia to deliver between water supplied to us We plan to continue with our water a number of water saving initiatives by Scottish Water and measured monitoring regime during 2016 to including: consumption on the airport. We use deliver further water efficiencies this to help identify leakage and and help tenants manage their unmeasured consumption consumption.

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Energy

Despite a 8,200m2 increase in the Carbon Reduction Commitment (CRC) The airport started working towards footprint of the terminal in 2015, The CRC is a mandatory carbon notification of compliance in October due to the EAST expansion, new emissions reporting and pricing 2014 with the compliance deadline immigration hall and early bag scheme covering all organisations set for 5 December 2015. Of the store, we reduced our electrical using more than 6,000MWh per year 10,000 UK businesses that qualify consumption by 1.5% when compared of electricity. The CRC aims to reduce for ESOS only 40% successfully to 2014. Our electrical consumption carbon emissions and supports the notified the Environmental Agency was 22,990,989 kWh, compared to UK Governments long term carbon of compliance by the deadline. 23,328,331 kWh in 2014. reduction commitments. Demonstrating our commitment to reducing energy consumption we Energy initiatives that contributed to We again reported reduced carbon submitted notification of the Energy this reduction included: emissions through our electricity and Saving Opportunity Scheme (ESOS) gas consumption. In real terms we compliance before the Environmental • a review of our Building switched off the equivalent of 180 Agency deadline. Management System (BMS) average sized houses which would • a lighting review which resulted in have taken approximately eight acres switching off redundant lighting and of forestry one year to remove the

plant equipment CO2 from the atmosphere. • installing energy saving filters across the campus Energy Saving Opportunity Scheme • LED installations across the campus. (ESOS) The Energy Saving Opportunity When compared to 2014 we saw Scheme was established by the a 6% increase in gas consumption Scottish Government to implement (from 10,498,374 kWh in 2014 to Article 8 (4 to 6) of the EU Energy 11,145,466 kWh in 2015). This was Efficiency Directive (2012/27/EU). largely attributable to a number of terminal expansion projects in the ESOS is a mandatory energy late half of 2014 and early 2015. assessment scheme for organisations in the UK and Edinburgh Airport meets the qualifying criteria. The assessment requires us to measure total energy consumptions, conduct energy audits and report compliance. This ensures that we have accounted for our total energy usage and have a solid strategy in place to reduce our consumption.

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Noise

See our NAP at edinburghairport. We understand that residents may Whilst we can’t com/community We have developed wish to complain about noise and eliminate aircraft actions to mitigate the impact of we want to make this process as ground noise, such as from taxiing simple and transparent as possible. noise completely, aircraft and engine testing and we Residents can call our dedicated noise continue to work proactively with line on 0800 731 3397 (freephone we are working to NATS, our air traffic provider, and 24/7) or email edicommunications@ our airline partners to develop and edinburghairport.com minimise it. We are promote best practice techniques. All callers will be asked to leave their also committed to In 2015 we continued to: name and contact information, along with details of the date and time of explaining what • demonstrate our continued any disturbance. All calls are recorded you’re hearing commitment to manage aircraft and complaints investigated. We aim noise impacts associated with our to respond to all complainants within and why. operations by: five working days. »» working with our airline partners to operate the quietest fleet In 2015 we implemented a new noise practicable. complaints procedure, see Appendix »» working with our airline partners A: Noise Complaints Policy. to operate the quietest practicable aircraft operations, balanced

against NOx and CO2 emissions. What causes noise? »» operating effective and credible Noise is caused by air going over noise mitigation schemes. the aircraft’s fuselage (body) and • provide a dedicated noise help line wings – known as airframe – and its for our community, we received over engines. When air passes over the 10,000 noise enquiries during 2015. aircraft’s airframe, it causes friction • fine aircraft that breach our noise and turbulence, which results in limits, no aircraft breached our noise noise. The level of noise generated limited and were fined in 2015. varies according to aircraft size and type, and can differ even for identical aircraft. Engine noise is created by the sound of the engine’s moving parts and by the sound of air being expelled at high speed. You can read more about aircraft noise in the noise lab at edinburghairport.com/noise

Our Noise Action Plan (NAP) allows us to understand, manage and minimise aircraft related noise and sets our yearly aims and objectives.

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Surface access

During 2015 31.1% of our passengers We have committed to: Over 11 million used public transport to travel to the • working with our campus and city people travelled airport, compared to 29.6% in 2014. partners to achieve a 35% public transport mode share target through Edinburgh Our five year Airport Surface • working with transport Access Strategy, published in 2012, providers and city partners to Airport in 2015 sets out our surface access aims deliver enhanced external road and objectives over a five year infrastructure and future transport and with ambitious period during which we will work interventions with operators, local authorities • enhancing and adding to the bus growth targets, we and statutory bodies to influence network to and from the airport have committed passenger mode choices. It allows us to Edinburgh and across Scotland to understand passenger and team • assisting in promoting the tram to working with travel requirements and to provide to our passengers and people a choice of modes and a reasonable • supporting and promoting cycling as our campus and range of destinations. an option for accessing the airport • continuing to review our parking city partners to strategy to reflect changing trends and passenger profiles achieve a 35% • continuing to offer coach parking public transport and overflow facilities. mode share target In 2015 we: • continued to support Edinburgh by 2017. Trams, the growth in tram passengers has contributed greatly to the overall increase in mode share. • welcomed a new fleet of Airlink buses. These buses offer luxury leather seating, wifi, table areas, plenty of luggage space and CCTV as well as plug sockets, USB points and the latest environmentally friendly Euro VI engines.

contents « Home » Appendix A

Our commitments to the local community

Our 10 commitments to the local 5. Monitor air quality levels 10. Encourage our teams to community. We will: around the airport and ensure volunteer and fundraise for the airport’s impact is kept to a charities and good causes in 1. Invest in good causes and local minimum. the local area. projects covering education, 6. Minimise pollution and sport, health and wellbeing and congestion on local roads by 1, 7, 8 and 9 must meet certain the environment through our promoting and encouraging the criteria. Details are available at Community Board. use of public transport amongst edinburghairport.com/community 2. Be open and proactive in our team and our passengers. communicating with our local 7. Investigate all reports of vortex community by producing damage and fund the necessary and delivering a community repairs to properties that newsletter to around 23,000 of have been affected by vortex our neighbours each quarter. damage from aircraft. 3. Publish a Noise Action Plan 8. Offer a noise insulation scheme, every five years offering noise insulation to all to help us understand, measure properties lying with in the and reduce our noise impact. 66dB noise contour. 4. Ensure that our neighbours 9. Protect those who would be are able to report noise events affected by the airport’s future through operating a free growth through our Home dedicated noise line (0800 Owner Support Scheme and 731 3397) and we will aim to Property Market Support respond to all calls within two Scheme. working days.

Edinburgh Airport EDI_Airport Edinburgh edinburghairport EH12 9DN Scotland edinburghairport.com

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Education

Following on from a successful with other local schools. As part of We will educate partnership in previous years, we this partnership: our community worked with the Saltire Foundation again and hosted 21 students from • our Communications team about our business universities across Scotland in visited the school for Book Week internships for 12 weeks over the to discuss writing and editing and operations and summer. The students worked with magazines. teams from across the campus: HR, • our Financial Controller visited use our various Digital, Aviation, Operations, Projects, the school during Finance Week to Finance, Communications, Legal, discuss her role and the role of the industry experts Retail and Commercial. Finance team at the airport. • our Communications team to help the younger During 2015 we trialled group tours supported the school with generation. at the airport, offering educational interviews for the pupil council. tours for air cadet and local business • the fire station visited the school groups. These tours were tailored to discuss fire safety. to meet the specific interests of the • we asked the school to name our groups whether that be growth plans new fire training rig which was or airside operations and aimed to opened by the Transport Minister educate our community about our and organised a trip to the fire business and operations. training centre for the winner’s class. The winner's name was CASE STUDY CLOSE X In March 2015 we worked with Red Hot Runway. Queen Margaret University to develop a proposition that would give travel and tourism students Saltire Foundationat the university the opportunity Across the campus around 7,000 to welcome passengers on arrival peopleThe are Saltire employed Foundation at Edinburgh are lookingto the forairport the and next to thegeneration city. Since of business leaders so Airport. As well as creating a launching the pilot program on 1 strongsecuring workforce a weplacement are keen tois a challengingJune the STARSprocess: team a –lengthy who are application, high-pressure speed shareinterviews, knowledge with rounds the younger of individual positioned company in the applications arrivals areas and further interviews ensure that generation in order to improve skills with tartan waistcoats, iPads and and supportthe right, with and their the education. best, internsfriendly are placed smiles with– have the spoken companies to available. over 23,000 passengers doing just DuringIn 2015 2015 we we hosted hosted 29 work the largesttwo number five hour of shiftsinterns per weweek. have The ever had at the airport. Our experience students from across team are approached with a range Scotland.legal Demand intern for Sarah placements studied Lawof at queries, the University from the most of popularGlasgow and had amassed a wealth is veryof high experience and we work in the closely legal world(onward through transport previous and wayfinding) internships and jobs. Sarah applied for with Gateway Scotland and our to flight delays, missing baggage and local ancouncils Edinburgh to coordinate Airport our internshipthe becausecity itself. ofThey the have dynamic received workplace and the opportunity programme.to work We so work closely with partnerswith our Legalexcellent Director, feedback Stephen from both Swan, staff therefore gaining an invaluable across the airport, including NATS, and passengers. Policeinsight Scotland, in airlinesthe function and Empark of the Executive team. It has provided her with the chance to to ensureconsolidate that the placements her knowledge offered fromWe focuseduniversity on building and develop a partnership commercial awareness. With are varied and where possible will try with our local primary school, to givefuture students plans experience to go into in areas private Hillwood practice Primary and then School work and arein-house in a commercial setting, that arethis of internship key interest has to them. allowed Sarahkeen gainto replicate experience the successes of working of this in a corporate environment.

Stephen was delighted with his first experience of hosting an intern and is already keen to take on another student.

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Noise

See our NAP at edinburghairport. We understand that residents may Whilst we can’t com/community We have developed wish to complain about noise and eliminate aircraft actions to mitigate the impact of we want to make this process as ground noise, such as from taxiing simple and transparent as possible. noise completely, aircraft and engine testing and we Residents can call our dedicated noise continue to work proactively with line on 0800 731 3397 (freephone we are working to NATS, our air traffic provider, and 24/7) or email edicommunications@ our airline partners to develop and edinburghairport.com minimise it. We are promote best practice techniques. All callers will be asked to leave their also committed to In 2015 we continued to: name and contact information, along with details of the date and time of explaining what • demonstrate our continued any disturbance. All calls are recorded you’re hearing commitment to manage aircraft and complaints investigated. We aim noise impacts associated with our to respond to all complainants within and why. operations by: five working days. »» working with our airline partners to operate the quietest fleet In 2015 we implemented a new noise practicable. complaints procedure, see Appendix »» working with our airline partners A: Noise Complaints Policy. to operate the quietest practicable aircraft operations, balanced against NOx and CO2 emissions. What causes noise? »» operating effective and credible Noise is caused by air going over noise mitigation schemes. the aircraft’s fuselage (body) and • provide a dedicated noise help line wings – known as airframe – and its for our community, we received over engines. When air passes over the 10,000 noise enquiries during 2015. aircraft’s airframe, it causes friction • fine aircraft that breach our noise and turbulence, which results in limits, no aircraft breached our noise noise. The level of noise generated limited and were fined in 2015. varies according to aircraft size and type, and can differ even for identical aircraft. Engine noise is created by the sound of the engine’s moving parts and by the sound of air being expelled at high speed. You can read more about aircraft CLOSE X noiseHOW in the noiseWE MEASURElab at NOISE edinburghairport.com/community

Our Noise Action Plan (NAP) allows us to understand,Measuring manage and minimise noise aircraft related noise and sets our yearlyThere aims andare objectives. two primary methods used to measure aircraft noise. The summer day LAeq 16 hour measures the average noise experienced between 07:00- 23:00. The UK Government advises that communities are significantly affected by aircraft noise above 57dB LAeq and so this is used as the starting point in our airport and aircraft noise policies. Using these calculations we commission the Civil Aviation Authority to produce noise contours for us every five years, see Appendix X: 2011 Noise Contours. These noise contours will be reviewed and updated in 2016. contents « Home »