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OPW Awards in 2004 72 Tuarascáil Bhliantúil Tuarascáil 2004 OPW Tuarascáil Bhliantúil 2004 2004 Report Annual OPW 2004 Annual Report Contents Foreword from Minister of State 2 Foreword from Chairman 3 Strategic Review 2004 6 Customer Charter 14 Operations Review 2004 18 Property Management Services 19 Facilities Management 24 Project Management Services 29 Architectural Services 38 Engineering Services 42 Government Supplies Agency 48 Heritage Services 52 Corporate Services 58 IT Unit 59 Training Unit 61 Accounts Branch 61 Management Accounting Service 62 Internal Audit 62 Art Management Group 62 Financial Review 2004 64 Funding of Programmes 67 Architectural Services 68 Barretstown Castle Trust 69 OPW Awards in 2004 72 Events in the Atrium 2004 74 Staff and Senior Personnel 76 OPW Offices throughout the country 79 High Cross, Durrow Abbey Main Guard Clonmel Rock of Cashel Foreword from Minister of State 2004 was another busy and successful year for the Office of Public Works. The year began with Ireland again holding the Presidency of the EU from January to June. This represented an enormous undertaking for the OPW given the amount of State visits, meetings and conferences involved. I am happy to say that OPW performed with distinction throughout this period and particular credit must go to our Facilities Management staff for rising to the challenges. The decentralisation process announced by Minister Charlie McCreevy in 2003 is well underway with the selection of sites ongoing. Agreement was reached on the purchase of many properties throughout 2004 and Property Management Services continue to make substantial progress in delivering this programme within the agreed timeframe. Project Management Services also became involved in rolling out the programme in 2004 as the construction of new offices began to become a reality. The high cost of this process continues to be offset by the disposal of surplus State assets and OPW raised a significant amount of revenue in 2004 through the ongoing transformation of State property portfolio. I believe that Decentralisation of civil servants from Dublin to 53 locations around the country will be a huge boost to local economies and improve the quality of lives of many people. In September 2004 the Government accepted the recommendations of a report by an inter-departmental group established to review national flood policy. The Group recommended that the OPW be the State’s lead agency in relation to this area and be tasked with delivering a multi-faceted programme aimed at mitigating future flood risk and impact. As the range and diversity of functions and responsibilities within the OPW remit expands with every passing year, I would like to acknowlege the tireless commitment, professionalism and dedication of all OPW staff in responding to the many challenges that were set in 2004. I’m also delighted to welcome the Built Heritage function back to the OPW and look forward to providing a high quality service in this area in years to come. Further tangible evidence of the OPW’s commitment to excellence was demonstrated in 2004 by M&E’s achievement of accreditation for I.S. EN ISO 9001:2000 in August 2004 On the staffing side, one of the office’s most experienced and valued member’s retired in 2004. Michael O’Doherty served the OPW with distinction as Principal Architect for many years and I wish him a long and happy retirement. I also take this opportunity to congratulate and welcome his successor, Pat Cooney, to the role and look forward to the many challenges that we will face together in the coming years. I would also like to express my gratitude to all other staff members who retired during 2004. Tom Parlon, TD Minister of State at the Department of Finance with special responsibility for the Office of Public Works 2 Foreword from Chairman 2004 brought many challenges and many demands on the Office of Public Works. The Management of our Built Heritage transferred from Department of the Environment, Heritage and Local Government to OPW. The assimilation of over 1,200 staff impacted on practically every area of OPW but particularly so on Human Resources and Accounts. The fact that the transition went so smoothly reflects well on all involved. 2004 also saw very significant progress in implementing the Government decision on Decentralisation. The timescales are extremely demanding, both for site acquisition and project procurement, but throughout the course of the year we have demonstrated that we are ready and capable of meeting the Decentralisation challenge. Property solutions are well advanced and we look forward to the start of many building projects in 2005. The implementation of our Customer Service Charter in 2004 was an important and noteworthy development and good progress continues to be made in the area of Performance Management and Development Systems (P.M.D.S.). The focus on customer care and staff development are key elements in our overall strategy to ensure that OPW is seen as a quality provider of cost effective solutions in the areas of property, projects, procurement and heritage. Another significant development in 2004 was the approval by Government for the publication of the Report of the Flood Policy Review Group and to implement its recommendations. The decision to assign the lead role in Flood Risk Management to the OPW has major implications for our responsibilities in this area. It will present significant opportunities and challenges in the years ahead. Finally, I want to acknowledge and pay a special tribute to all the OPW staff involved in Ireland’s E.U. Presidency. They performed their duties with great distinction and have brought much credit to the organisation. All in all we can look back on our achievements in 2004 with justifiable pride. Sean Benton Chairman Office of Public Works 3 The Main Guard, Clonmel Management Advisory Committee David Byers Commissioner Clare McGrath Commissioner Patrick Cooney Director of Architectural Services Séan Benton Chairman Tony Smyth Director of Engineering Services Chief Engineer Vincent Campbell Director of Corporate Services Strategic Review2004 OPW Headquarters, The Famine Warhouse 1848 Upper Yard 51 St. Stephens Green Ballingarry, Co. Tipperary Dublin Castle Statement of Strategy Statement of Strategy This Review assesses the progress made within OPW against strategic targets during 2004 under the broad headings identified in the most recent (2003 - 2005) Statement of Strategy. The Heritage Service is separately assessed against the relevant targets set in the Department of the Environment and Local Government Statement of Strategy 2003 – 2005. KEY OBJECTIVE 2004 PROGRESS PERFORMANCE INDICATOR COMMENT PROJECT-RELATED OBJECTIVES (NOS. 1, 8 & 9) 1. To Deliver on the Work Programme: Work Programme: Annual Work Work programmes were • Financial outturn The end year Business Programme on target at end year • Contractual Plan review shows that with approx. 99.2% of commitments the measures outlined at the Vote allocation spent. the start of the year have • General progress proceeded broadly to All major projects and assessments by target. programmes with a post Business Unit Heads. 2004 completion date A significant unforeseen were on target at year- increase in workload as a end. result of the Decentralisation Programme arose during 2004 – principally within the Property Management, Architectural Services and Project Management areas. KEY OBJECTIVE 2004 PROGRESS PERFORMANCE INDICATOR COMMENT CUSTOMER SERVICE OBJECTIVES (NOS. 2 & 3) 2. To deliver a Quality ISO Accreditation: ISO Accreditation: Customer Service in a All Business Units in • External review (NSAI) ISO accreditation is timely & consistent possession of ISO • External accreditation being maintained. manner accreditation maintained award. Two Business Units the standard during 2004: remain to achieve • Architectural Services accreditation. • Project Management • Property Maintenance Services • GSA • Engineering Services Both are actively - Hydrology & working on this with a Hydrometric 2005 target for - Structural Engineering achievement of the standard. - Arterial Drainage Maintenance - Design Section • Property Management Services In addition, Project Management Services were successful in updating their accreditation to ISO 9001/2000 certification level. 7 KEY OBJECTIVE 2004 PROGRESS PERFORMANCE INDICATOR COMMENT Customer Service Customer Service Action Plan: Action Plan: The Customer Service Action • Publication (paper and A new Customer Service Plan 2004 – 2007 and the Web). Charter was devised by the OPW Customer Service QCS Network to publicly set Charter were published in out OPW service standards. the second half of 2004. The Customer Service Action Plan was reviewed in tandem to ensure consistency and both documents were published in August 2004. The QCS Network will have a role in relation to measuring progress against the new Plan, particularly in regard to developing a coordinated approach to Customer Surveying (see Key Objective no 4 below). KEY OBJECTIVE 2004 PROGRESS PERFORMANCE INDICATOR COMMENT CUSTOMER SERVICE OBJECTIVES (NOS. 2 & 3) 3. To dedicate particular Service Level Agreements: Service Level Agreements: focus to achieving A number of SLA’s are • Service Level Agreements. Although a number of specified levels of service currently in place: successful SLA’s have been for individual customers External: put in place, the target volume envisaged in the • With Revenue for Property Statement of Strategy has Management Services not been fully realised in the
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