Product Terms & Conditions for Roadside Assistance. Terms & Conditions of Your ‘CPP Asset Care’ Membership Roadside Assistance – Means the services, which will be pro- (Purchased through BFL) vided to You by India Assistance in relation to the breakdown of Your Registered Vehicle. Please read this document carefully. It sets out the information Start Date – The start date for Your Membership when You and terms and conditions of Your contract with Us for the ‘CPP have purchased the Appliance and are registered with Us. Asset Care’ Membership services. Service – Shall have the meaning given to it in paragraph A Please read this document carefully and keep it in a safe place below read in conjunction with Annexure 1 at the end of this Definitions Agreement (which specifies the benefits as applicable to You Where the following words are used in these terms and condi- and will be provided to You for the Membership purchased by tions, they will have the meanings shown below: You). Abroad – In a country other than India. Service Fee – A part of the total Fee, other than Incorporation Agreement – These terms and conditions of the Asset Care ser- Fee, that You pay for availing the Services. vices and any subsequent changes thereto. We, Us, Our – CPP. Appliance – New appliance purchased by You and financed Welcome Pack -Means the pack You get or We send to You from BFL (Refer table at the last page of this Agreement for when You have purchased the Service containing these terms Asset Care Membership as applicable to You) and conditions and other information relevant to the Service. BFL – Bajaj Finserv Limited, whose registered office is at 4th Year – A period of twelve (12) consecutive months. Floor, Bajaj Finserv Corporate Office, Off Pune Ahmednagar You, Your – The Member. Road, Viman Nagar, Pune – 411014, Maharashtra (and from ZDCL - Zee Digital Convergence Limited whom You may have financed Your Appliance and / or Asset Care Membership Fee) The CPP Asset Care Service is provided by CPP Assistance Services Private Limited, whose corporate office address is Card – Your credit, debit, prepaid, cash and other similar cards. 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – Card Loss – Loss by You or theft from You of a Card. 122002, Haryana, India in conjunction with its third party sup- CPP - CPP Assistance Services Private Limited, whose corporate pliers/service providers. office address is at 114-117, Bestech Chambers, B-Block, Su- shant Lok-I, Gurgaon – 122002, Haryana India and registered Should You have any queries about these terms and con- office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi– ditions or Your Membership, You can contact Us by email 110019. at [email protected] or by telephoning Us on 1860-258-3030(between 11 am – 9pm, Monday – Sunday). EROS Now – Eros International Ltd. and (or) Eros International You can also write to Us at the following address: Plc. CPP Assistance Services (Pvt) Ltd F-Secure – F-Secure Corporation and (or) F-Secure Private Lim- P O Box No 826, ited. Kalkaji Post Office, F-Secure Internet Security - A comprehensive internet security New Delhi – 110019 solution relating to Your computer (desktop or laptop), which is owned and provided by F-Secure. A. Services of Asset Care Membership (Please refer Annex- F-Secure SAFE - A comprehensive security solution relating to ure 1 of this Agreement for the benefits as applicable to Your mobile phone or tablet (including iPAD), which is owned You for the Membership purchased by You): and provided by F-Secure. A1: Multi-lingual Feature-Related Assistance Helpline Fee – Means the amount inclusive of applicable taxes (printed As part of Asset Care membership, You get exclusive access in Your Welcome Pack and as shown in the table at the last to a multi-lingual assistance helpline service that helps You page of this Agreement as applicable to You) that You pay to- understand the features of Your home appliances in detail. wards: (a) the Incorporation Fee, as the case may be; and (b) Our expert advisor will understand Your query and explain the Service Fee, when You purchase Your Membership. CPP re- all aspects of the relevant features and working of Your serves the right to revise its Fee at any point of time. appliances in a language that You are familiar with. The Home – The place where You permanently reside; which You assistance helpline can help resolve feature related que- have given Us as Your address while registering for the Mem- ries across many brands. You may call at our helpline num- bership ber for all Asset Care customers, from Monday to Sunday, Incorporation Fee – A part of the total Fee, i.e., an amount of 11am – 9pm Rs. 500, inclusive of all applicable taxes, that You pay for incor- A2: F-Secure SAFE (Applicable for Mobile Phone or Tablet poration of your Membership with CPP. only) India Assistance – India Roadside Assistance Private Limited You will be offered a comprehensive internet security Jeeves – Jeeves Consumer Services Private Limited solution for Your Equipment (mobile phone or tablet in- Member – The person who has purchased and who has cluding iPAD), powered and owned by F-Secure, who is a called CPP to register for the Membership. third party supplier/service provider and will provide the Membership - Your right to use the Service for which You pay benefits as mentioned below. F-Secure SAFE key will be the Fee, subject to these Terms & Conditions or as agreed with provided to You through physical pack sent to Your Home You from time to time. or through text message (SMS) to the mobile number pro- Motiveprime – Motiveprime Consumer Electronics Private vided by you to BFL. Limited What is provided? Period of Agreement – Period of one (1), two (2) or three (3) F-Secure SAFE protects Your Equipment and digital content years, as the case may be, from the Start Date for which You there in with the features which include: have paid the Fee. Safeguard Data: F-Secure SAFE provides the following features Registered Vehicle – The vehicle You have registered with Us which ensure the safety of Your data in the Equipment: i. Remote lock - Allows the stolen Equipment to be remotely Computer with real-time protection against malware, hackers, locked through a secure website so that strangers cannot identity theft harmful and unsavo web sites. Your online bank- access personal information. ing transactions are more secured with F-Secure Banking Pro- ii. Remote wipe - Allows erasing of information on the Equip- tection. The features include: ment, so that information cannot be used for fraudulent • Protection against viruses, spyware and other malware purposes. • Always up-to-date without slowing down your device iii. Contacts back-up and restore – Allows saving of contacts • Stops intrusions or identity theft on your device from Equipment so they can be easily restored as and • Easy to install and simple to use when required. • Customer support available through online chat and by Safeguard Phone: F-Secure provides the following features phone which protect Your Equipment: • Worry-free surfing and shopping with Browsing Protection i. Call and text blocker - Allows blocking of calls and text • Safe online life for your children with Parental Control messages from specific phone numbers. • Cloud-based, real-time protection against all online ii. SIM Card lock – Instantly locks the phone in case the SIM threats Card is removed, thus preventing usage of Your Equip- • Secure, session-based online banking with Banking Pro- ment using another SIM Card. tection Tracking and Recovery: F-Secure provides the following fea- • Privacy protection on Facebook with Safe Profile tures which help in tracking and recovery of Your lost / stolen • Comprehensive exploit protection with DeepGuard 5 Equipment: For deriving benefit from F-Secure Internet Security, You must i. Remote locate - Shows where the device is on a map. adhere to the following specific terms and conditions: ii. Scream alarm - Allows activation of a scream alarm to lo- i. You are governed by and must comply with the specific cate the Equipment License Agreement and terms and conditions of F-Secure iii. Lost notice - Lets You display a customizable message to as applicable to You. They are available for review at ww- anyone who finds the Equipment, thus making arrange- w.f-secure.com. ments for recovery. ii. The supported platform are Windows 8.1 and 8 (ARM iv. Sneak Peek - Allows built-in webcam to take a photo of based tablets are not supported), Windows 7 (all edi- anyone using the Equipment t. tions), Windows Vista (Service Pack 2 or newer) and Win- Threat Protection: SecureF- provides the following features dows XP (32-bit, Service Pack 3 or newer) which protect Your Equipment from threats: iii. Your computer (Desktop / Laptop) must have Intel Pen- i. Virus and Malware protection – detects and removes vi- tium 4 or higher processor. ruses and other internet based threats without affecting iv. You must ensure that Your computer is equipped with at Equipment performance. least 1GB RAM. ii. Download protection – automatically scans downloaded v. You must download the F-Secure Internet Security appli- applications and application updates for threats and re- cation on Your computer and provide the information re- moves them. quired to install and run the F-Secure application on Your iii. Automatic SD Card scan – allows automatic scanning of SD computer. cards for threats when they are plugged into the Equip- vi. F-Secure Internet Security is provided by F-Secure and ment. F-Secure may at its discretion, add, modify or remove the For deriving benefit from the F-Secure SAFE, You must adhere product features during the Agreement Period for which to the following specific terms and conditions: We cannot be held liable in any manner. i. You are governed by and must comply with the specific A4: Identifier (IMEI) and SIM Registration and Blocking -Ser License Agreement and terms and conditions (EULA) of vice F-Secure as applicable to You. If You register Your Mobile IMEI number and SIM Card ii. The supported platforms for Mobile/Tab are Android 4.0 number with Us, We will hold them safe should You ever or later, iOS 8 or later & Windows Phone 8. need these details. If You lose Your Mobile, We will help iii. You must download the F-Secure SAFE application on Your You with the notifications that You need to make to block Mobile/Tab and provide the information required to install Your SIM Card. and run the F-Secure application on Your device. A5: Roadside Assistance (for Your Car or Bike) iv. F-Secure SAFE is provided by F-Secure and F-Secure may at If there is a breakdown of Your Registered Vehicle and You its discretion, add, modify or remove the product features require our assistance Service in relation to Your Regis- during the Agreement Period for which We cannot be held tered Vehicle, We will liaise with India Roadside Assistance liable in any manner Pvt. Ltd (India Assistance) who is our third party supplier/ A3: F-Secure Internet Security (Applicable for Computers service provider and facilitate the specified services men- (Desktops or Laptops only) tioned below. Territorial Scope: Roadside Assistance Services will be You will be offered a comprehensive internet security solu- provided within 50kms radius from city centre in the cities tion for Your Computer, powered and owned by F-Secure, under coverage network of India Assistance, in the Repub- who is a third party supplier/service provider and will pro- lic of India. A current list of cities where the below men- vide the benefits as mentioned below. F-Secure Internet tioned services are provided is available on our website Security key will be provided to You through physical pack www.cppindia.com. sent to Your Home or through text message (SMS) to the mobile number provided by you to BFL. What is provided? What is provided? A5.1. Breakdown Support Over the Phone F-Secure Internet Security protects Your digital content in Your In the event of breakdown of the Registered Vehicle, Our third party provider shall understand the basic problem prior to of- In this case We shall merely be a facilitator and shall not be fering solutions. Some minor, recurring issues shall be support- held responsible for quality of services. All monetary or oth- ed over the phone. er transactions shall be directly between You and the service A5.2. “On site” Preliminary Support of the Registered Vehicle provider. Our role shall end as soon as the contact details are In the event of immobilization of the Registered Vehicle due provided to the customer (i.e., You). In case such services are to mechanical or electrical breakdown and as long as the said not available in that area We shall not be held responsible in fault can be repaired at the place of immobilization within a any manner, whatsoever. maximum time period of sixty minutes, our third party provid- A5.10. General Conditions and Exclusions er will proceed to arrange onsite preliminary support of the The roadside assistance services facilitated by Us for You will breakdown. Neither supply of parts or replacement elements, be limited as follows: nor materials in general are included in this coverage. General conditions a)You may register one vehicle against this membership. The A5.3. Battery Jumpstart assistance services provided will also cover Your passenger If the Registered Vehicle does not start due to the battery be- car if another authorized driver is driving. If You register a ing discharged, Our third party provider shall arrange to jump- two-wheeler then only You may use the assistance services start the battery. Neither the supply of parts or replacement provided in this Membership. If You change Your vehicle, You elements, nor materials in general are included in this service. must send Your RC copy for approval by CPP before the Regis- A5.4. Towing of the Registered Vehicle tered Vehicle is changed. In the event that Registered Vehicle is immobilized due to the Restricted exclusions: breakdown or accident and “Onsite Preliminary Support” is a) If the Registered passenger car is over the age of 8 years not possible, our third party provider shall arrange for towing or Registered two-wheeler is over the age of 5 years, the of the Registered Vehicle to the nearest workshop or garage. assistance stipulated in A6.1 – A6.4 (inclusive) will not be These services shall be provided using equipment deemed provided. most suitable. Only premium cars and automatic transmission General Exclusions cars shall have prerogative of being towed on flatbed trucks, a) If Your Registered Vehicle has not been maintained reg- wherever available. In case the removal or extraction of the ularly as per manufacturer guidelines and thus is not in Registered Vehicle is needed, We shall arrange the service on roadworthy condition. payable basis. These costs shall be paid on-spot by You directly b) In any case, if You or any other beneficiary refuses to pay to our third party provider. for the services offered on chargeable basis, your Mem- A5.5. Replacement Keys bership will be cancelled. If keys of the Registered Vehicle are lost or misplaced, Our third c) Any event when You or any other beneficiary is found to party provider shall arrange delivery of duplicate set from Your be in any of the situations that are indicated below: registered address. 1. The state of intoxication or under the influence of A5.6. Fuel Delivery alcohol, drugs, toxins or narcotics not medically If the Registered Vehicle runs out of fuel, Our third party pro- prescribed or medically prescribed, but not con- vider will arrange to get delivered up to 5 litres of fuel (petrol or sumed as per dosage. diesel only) for passenger cars and up to 2 litres of fuel (petrol 2. Lack of permission or corresponding license for the only) for motorbikes. The cost of fuel shall be paid by You on category of the Registered Vehicle or violation of delivery on the spot to Our representative. the sanction of cancellation or withdrawal of them. d) Any event where breakdown is caused by deliberately A5.7. Emptying of the Fuel Tank inflicted damage, vandalism, arson or participation ina If, due to an error, the Registered Vehicle’s tank is filled with the criminal act or offence. wrong fuel, Our third party representative shall bear the cost of e) Any past history where You or any other beneficiary has on emptying it. In case this service is not feasible, the Registered two prior occasions misused or abused the services. Vehicle shall be towed to the nearest workshop/ garage. f) Those accidents resulting from the illegitimate removal of A5.8. Flat Tyre Support the Registered Vehicle. If the Registered Vehicle has a punctured or burst tyre, Our g) Those accidents or breakdowns that are produced when third party provider will arrange to take care of changing it with You or any other beneficiary have infringed upon the reg- the spare tyre carried in the Registered Vehicle. In case where ulatory ordinances as far as the requisites and number of spare tyre cannot be used Our third party provider will arrange persons transported, weight and means of things and ani- to either tow the Registered Vehicle to the nearest tyre repair mals that can be transported or the form of handling them shop or accompany You to nearest tyre repair shop and back as long as the infraction has been the determining cause to the Registered Vehicle. You shall pay directly repair charges of the accident or the causal event of the incident. to the tyre repair shop. In such cases We and Our third party h) Any vehicle involved in or liable to be involved in a legal supplier/service provider shall not be liable for the quality of case prior to or post immobilization. workmanship of such repairs. i) Events happening where the vehicle lacks documentation A5.9. Co-ordination of local taxi or requisites (including the Technical Inspection of the Ve- In the event that breakdown takes place more than 50 kms hicles and Obligatory Insurance) legally necessary to ply away from place of residence and the “on site” preliminary sup- on public roads in the country where the Registered Vehi- port as mentioned above is not possible, and Your Registered cle is found. Vehicle is towed to workshop or garage, We shall assist You by j) Events caused by fuels, mineral essences, and other in- co-ordinating and arranging for a local taxi, wherever required. flammable, explosive or toxic materials transported in the This service is to enable You to accompany the Registered Vehi- Registered Vehicle. cle to the dealership or travel to the nearest convenient place. k) Any public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not standard equipment, are faulty but do not render it used for private use are excluded of all the services cover- immobilized. age under these general conditions. A6: Preventive Maintenance Visit l) Luggage that is not sufficiently wrapped or identified, frag- As part of this benefit, You will be provided with one free ile luggage or perishable products, and any commercial home visit per year of a technician over the Period of goods carried in the Registered Vehicle. Agreement for preventive maintenance service (Labour m) Assistance to occupants of the Registered Vehicle different only) of Your Appliance, for which we have tied up with to those defined as beneficiaries. Jeeves who is our third party supplier/service provider n) Any animal carried in the Registered Vehicle. and will provide this service. o) The following vehicles are not covered: For deriving this benefit, You are governed by and must 1. Those used for hire or reward, except if expressly adhere to the following specific terms and conditions: included above. • Preventive Maintenance Visit will be provided in India 2. Those used for the transportation of goods. in the cities under coverage network of Jeeves. Its net- 3. Those not powered exclusively by an internal com- work development of new cities is in progress. A cur- bustion engine. rent list of cities where this service is provided is availa- 4. Those with an authorized maximum weight exceed- ble on http://www.jeeves.co.in ing 3,500 Kg. • This benefit is governed by the terms & conditions of 5. Any four wheeler with dimensions greater than: Jeeves, as may be amended from time to time. For i. 2.5 meters in height. detailed terms & conditions, please visit http://www. ii. 2.5 meters in width. jeeves.co.in/terms-condition.aspx iii. 5.1 meters in length. • This offer is not an instrument for payment and shall p) The following events are not covered under the program/ be used only for the purpose of availing the preventive services for passenger cars: maintenance service of Your Appliance. 1. Boot cannot be opened. • Please contact Jeeves at http://www.jeeves.co.in for 2. Non-functional horn. However, if the horn is activat- further details or enquiries regarding this benefit. ed incessantly, assistance will be provided. • Our role in relation to preventive maintenance visit 3. Faulty fuel gauge. shall be limited to that of a mere facilitator, and We 4. Non-functional speedometer. shall not in any manner be liable to You for any loss, 5. Non-functional sunroof operation. damage or compensation in relation to or arising from 6. Non-functional air-conditioning. its use. 7. Non-functional demisters. A7: Movie Subscription 8. Vehicle headlights not functional during day time. As part of this benefit, You will be provided with premium 9. Non-functional seat adjustor but the vehicle can be subscription pack offered by Eros Now which will enable driven safely. You to watch unlimited movies and shows, and access mu- 10. Illumination warning lamp of ABS, airbag warning sic (which are part of the movies, shows and music library or traction control or any such non-safety related of Eros Now). lights/service warnings lights which do not render For deriving this benefit, You are governed by and must the vehicle immobilized. adhere to the following specific terms and conditions: 11. In the event of passenger doors not opening or seat- • This subscription is issued and governed by the terms & belts not functioning and there are no passengers conditions of Eros Now, as may be amended from time except the driver. to time. For detailed terms & conditions, please visit 12. Damaged door glasses or non-functional windows http://www.erosnow.com/#!/termsofuse when there are no security or weather risks. • This offer is not an instrument for payment and shall be 13. Broken rear-view mirror not obstructing drivers/ used only for the purpose of availing Eros Now premi- riders view. um subscription on the supported devices. For details 14. Damaged or faulty fuel cap but vehicle has sufficient please visit http://www.erosnow.com/#!/getting_start- fuel to reach the nearest authorized dealer. ed 15. Windscreen wipers turning faulty in fair weather or vehi- • Internet service charges applicable as per the plan cle running out of windscreen wiper fluid. availed by You from Your telecom service provider shall 16. Electronic vehicle security system is faulty but do not ren- be applicable while accessing Eros Now subscription. der it immobilized and the alarm is not hooting continu- • Content available on Eros Now premium subscription ously. shall be subject to change at the discretion of Eros Now q) The following events are not covered under the program/ at any time. services for two-wheelers: • Please contact Eros Now at http://www.erosnow. 1. Non-functional horn. However, if the horn is acti- com//#!/contact for further details or enquiries regard- vated incessantly, the Services will be provided. ing Your subscription. 2. Faulty gauges and meters. • Our role in relation to Eros Now subscription shall be 3. Vehicle headlights not functional during day time. limited to that of a mere facilitator, and We shall not 4. Illumination warning lamps of any non-safety relat- in any manner be liable to You for any loss, damage or ed lights/service warnings lights which do not ren- compensation in relation to or arising from its use. der the vehicle immobilized. A8: DITTO TV Subscription 5. Broken rear-view mirror not obstructing rider’s As part of this benefit, You will be provided with subscrip- view. tion of DITTO TV, India’s first ever linear OTT TV platform 6. Electronic vehicle security systems, if fitted as a offered by ZDCL, with which You can watch Live TV, any- time, anywhere (and in offline mode too). 3) You must provide Us with full and accurate information For deriving this benefit, You are governed by and must in connection with Your request for the Asset Care servic- adhere to the following specific terms and conditions: es. • This subscription is issued and governed by the terms 4) Your Membership begins on the Start Date and continues & conditions of ZDCL, as may be amended from time to for the Period of Agreement in return for payment of the time. For detailed terms & conditions, please visit www. Fee. dittotv.com/policy. 5) Advance payment of the Fees is the essence of the com- • This offer is not an instrument for payment and shall be mencement of Our Agreement with You. In case your used only for the purpose of availing services of Ditto Fees is funded by our BFL, then You must repay BFL TV on the supported devices. For details please visit the full amount paid by BFL to CPP on your behalf for www.dittotv.com purchase of Your CPP Asset Care membership. CPP shall • Internet service charges applicable as per the plan have the right to cancel Your membership without any availed by You from Your telecom service provider shall notice to You if you fail to repay BFL any amount paid by be applicable while accessing Ditto TV. BFL towards your CPP Asset Care membership fees. • Content available on Ditto TV shall be subject to change 6) In case of Mobile Phone or Tablet, You must install at the discretion of ZDCL at any time. the F-Secure SAFE on Your Equipment and must have • Please write to [email protected] for further details a working data connection. In addition to compliance or enquiries. with the terms and conditions specified herein, You must • Our role in relation to DITTO TV subscription shall be comply with the specific License Agreement and terms limited to that of a mere facilitator, and We shall not and conditions of F-Secure for use of F-Secure SAFE. in any manner be liable to You for any loss, damage or They are available for review at www.f-secure.com It is compensation in relation to or arising from its use. hereby clarified that F-Secure SAFE is the property of A9: Teewe (Discount Voucher for HDMI Streaming Device) F-Secure and F-Secure will always remain responsible As part of this benefit, You will be provided with a dis- and liable for any services / claims arising from the use of count voucher to buy Teewe device (HDMI Streaming De- F-Secure SAFE by You. In case of Laptop, You must install vice) from the Teewe website http://teewe.in/ at INR 999 the F-Secure Internet Security on Your Laptop. In addi- (Indian Rupees Nine Hundred and Ninety Nine Only) over tion to compliance with the terms and conditions spec- the Period of Agreement, for which we have tied up with ified herein, You must comply with the specific License Motiveprime who will provide You this product. Agreement and terms and conditions of F-Secure for For deriving this benefit, You are governed by and must use of F-Secure Internet Security. They are available for adhere to the following specific terms and conditions: review at www.f-secure.com. It is hereby clarified that F-Secure Internet Security is the property of F-Secure • Offer is valid for transactions made at http://teewe.in/ and F-Secure will always remain responsible and liable • The voucher can be redeemed against one transaction for any services / claims arising from the use of F-Secure only and partial amount cannot be redeemed. Internet Security by You. • Balance amount, after usage of discount voucher, for 7) Any change or new addition to Your Service shall be in- the purchase of Teewe device at http://teewe.in/, has timated to You at least forty five (45) days in advance to be paid by You online as per payment options availa- and such change shall become applicable to You from ble. the date of such intimation. However, it is clarified that • Our role in relation to Teewe device shall be limited to at F-Secure’s discretion, the product (F-Secure SAFE and that of a mere facilitator, and We shall not in any man- F-Secure Internet Security) features may be added, mod- ner be liable to You for any loss, damage or compen- ified, or removed during the Period of Agreement. sation in relation to or arising from its use. You will be governed by the specific Terms and Conditions of Mo- Limitations tiveprime as applicable to you at the time of purchase 1) In the event of theft or loss of Cards by You and You re- and usage of Teewe device. quest us to call the Bank / Card issuer to block the same, A10: Card Loss Reporting Service then We shall attempt to block that Card with the help of • If You lose Your card (credit, debit, prepaid, cash and details provided by You on a best effort basis. In the event other similar cards), You can report a Card Loss to us that Your input is required in the form of confidential at our 24X7 emergency helpline number 6000 4000 personal information number (PIN) or a telephone iden- (pre-fix STD code) or 1800 419 4000 (Toll-free) and We tification number (TIN) (which cannot be disclosed to a will contact the Issuers on Your behalf and ask them to third party), We will assist You by conferencing You on the cancel or block Your Card. telephone call with the Issuer in order for You to provide B: General conditions such PIN/TIN for authentication purposes. It is clarified Please read this section carefully as it contains important that we will only contact the card issuer to get Your Card informtion. blocked on Your behalf and cannot be held liable under Eligibility any circumstances for any loss which may be incurred by You at any time, prior or post notifying the Card Loss to The Service is only available to residents of India who are over Us, or in case of any delay in blocking Your Card by the the age of eighteen (18). Bank or Card issuer. Term of Membership 2) It is hereby clarified that F-Secure SAFE and F-Secure In- 1) CPP Asset Care Membership is valid only if it is purchased ternet Security is the property of F-Secure and F-Secure within fifteen (15) days of purchase of new Appliance. will always remain responsible and liable for any services 2) Membership is available to the person whose name ap- / claims arising from the use of F-Secure Internet Secu- pears in the Welcome Pack only and is non-transferable. rity by You. You are governed by and must comply with the specific License Agreement and terms and conditions to cancel then Your Membership will be cancelled imme- (EULA) of F-Secure as applicable to You. Our role in re- diately and any payment made by You (or BFL on Your be- lation to distribution of F-Secure SAFE and F-Secure In- half) will be refunded to You (or BFL) as the case may be. ternet Security to You shall be limited to that of a mere The refund of Membership Fee will be as per the follow- facilitator, and We shall not in any manner be liable to ing refund grid: You for any loss, damage or compensation in relation to Within 30 days : Rs. 200 will be deducted and balance or arising from the use of F-Secure SAFE and F-Secure In- membership fees will be refunded ternet Security. After 30 days : No refund of membership fees 3) It is hereby clarified that Jeeves will always remain re- No refund of Fee shall be due on cancellation under any sponsible and liable for any services / claims arising from circumstances if You have used any of the features of the the use of preventive maintenance visit by You. You will Service or if the cancellation notice is provided after thirty be governed by the specific Terms and Conditions of (30) days from the Start Date. Jeeves as applicable to you at the time of usage of Jeeves. 2) We will cancel Your Membership on written notice to You Our role in relation to this service provided to You shall if: be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or a) We do not receive advance payment of the Fee from compensation in relation to or arising from the use of this You (or BFL) on the date it is due; and/or service. b) You have failed to re-pay BFL the full amount paid by 4) It is hereby clarified that Eros Now movie subscription is BFL to Us on your behalf for Your Membership and the property of Eros Now and Eros Now will always re- We are informed by BFL to cancel your membership main responsible and liable for any services / claims aris- c) You have at any time: ing from the use of Eros Now subscription by You. This i. given Us false or materially incomplete informa- subscription is issued and governed by the terms & condi- tion in relation to Your Membership; or tions of Eros Now, as may be amended from time to time. ii. committed a material breach of the terms and For detailed terms & conditions, please visit http://www. conditions of Your Membership. erosnow.com/#!/termsofuse. Our role in relation to Eros Governing law and Jurisdiction Now movie subscription provided to You shall be limited These terms and conditions are governed by and must be in- to that of a mere facilitator, and We shall not in any man- terpreted in line with the laws of the Republic of India. ner be liable to You for any loss, damage or compensation You and We agree that all the disputes/differences arising in relation to or arising from the use of Eros Now Movie out of or in relation to this Agreement shall be referred to subscription. the exclusive jurisdiction of and settled only by the courts in 5) It is hereby clarified that DITTO TV subscription is the Delhi. You and We agree that terms and all other communi- property of ZDCL and ZDCL will always remain responsi- cations will be issued in English. ble and liable for any services / claims arising from the Complaints use of DITTO TV subscription by You. This subscription is If at any time You want to tell Us about a problem with Your issued and governed by the terms & conditions of ZDCL, Membership please call Us on 1860-258-3030 (between 11 as may be amended from time to time. For detailed terms am – 9 pm, Monday – Sunday) or You can write to the Com- & conditions, please visit www.dittotv.com/policy. Our plaints Manager at: role in relation to DITTO TV subscription provided to You CPP Assistance Services (Pvt) Ltd shall be limited to that of a mere facilitator, and We shall P O Box No 826, not in any manner be liable to You for any loss, damage Kalkaji Post Office, or compensation in relation to or arising from the use of New Delhi - 110019 DITTO TV subscription. We will do Our best to answer Your query within five (5) 6) Note that services set out in Section A5 and A6 of this working days. If We cannot reply to Your complaint by then, Agreement will not be available Abroad and within India, We will send You an acknowledgement letter to keep You in- this service will be available in the cities under the cover- formed of progress. age network of our third party service providers. Please If any issue which remains unresolved or unanswered for refer to the specific terms and conditions of A6 and A7 in more than five (5) working days, You may escalate the matter this regard. to [email protected] 7) We cannot be held responsible for any loss, damage or We assure You to revert to Your query within forty eight (48) fraud (direct or indirect) which might occur to You due hours of receipt of Your query. to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons Recording calls beyond Our control or even after reasonable efforts made We record all telephone calls made to Us. We do this to: by Us. • provide a record of the instructions We have received Payment from You; 1) You (or BFL) must pay the Fee to Us on the date it is due • allow Us to monitor quality standards; and/or You must re-pay BFL the full amount paid by BFL • help Us with staff training; and to Us on Your behalf for Your Membership. • meet legal requirements. 2) CPP reserves the right to revise its Fee at any point of time All communications and Membership documents will be in but it will not change for Your existing Membership. English unless otherwise agreed. Cancelling Your Membership Your consent 1) You have a right to cancel Your Membership at any time By entering into this Agreement You hereby expressly accord during the period of agreement. . If You exercise this right Your consent and authorize us to collect all the required data/information including any sensitive personal data or in- ment. formation from You under this Agreement. Prior to providing Our suppliers/service providers are vetted to ensure they any information, You have an option not to provide the data comply with the necessary data protection protocol before or information sought under this Agreement by sending to us they are approved. a written notice to that effect. We are continually reviewing and updating Our security pro- By entering into this Agreement, You hereby expressly accord cedures as new technologies become available. All areas of Your consent that for the better performance of this Agree- Our website where personal information is collected are se- ment We may transfer Your data/information to any city cure and will display the ‘padlock’ symbol for reassurance. within India or to a country outside India as mentioned here- Where information is transferred it shall be encrypted using in. If We do transfer Your data within or outside India, We the latest encryption technology commercially available. will make the appropriate checks to ensure that Your data is Please refer to Our data privacy policy on Our website www. adequately protected. cppindia.com for more details. Remember that upon request, You have a right to see and Who We may pass Your details to and how they would be review all the personal information We hold about You and used if found to be inaccurate or deficient shall be corrected or Updating Your records amended as feasible. If You would like to request this, please We may ask Your Issuer / bank to tell Us about changes in contact Our Customer Services Team on 1860-258-3030 Your contact details / details specifically related to the Servic- (between 11 am – 9pm, Monday – Sunday) Please note that es (subject to any disclosure contract in this regard that You there will be a separate administration charge for the pro- may have with the Issuer) so We can update Your Member- vision of this information. Please note that We will not be ship records. responsible for the authenticity of the information provided Providing the Service by You to us as required under this Agreement. When You take the Membership, We pass Your personal de- You have the right to withdraw the consent earlier provid- tails to Our approved suppliers/service providers to provide ed by You with respect to providing Your data/information some of the services described in Section A. We will only pass sought by us anytime while availing the Services. Such with- to them the minimum amount of information required for drawal of the consent shall be intimated in writing to us. them to be able to identify You, should You need these ser- However, in the event that You decide not to provide the vices. Our suppliers will pass Your information (such as Your data/Information sought by us or withdraw the consent ear- name, contact details, etc.) to third parties to enable them lier given by You, then We retain the right to not provide the to assist You only in instances when You require help from services for which such data/information was sought. them. Data Protection Notice We may pass Your personal information to Our approved ful- We will use the information You provide to: filment and courier vendors so that We can send correspond- - manage Your Membership; ence to You and provide some of the features of the Service - collect Fees when due; and to You. - provide the Service to You. Marketing and Market Research We will collect the Fee from the card/ bank account that You To avoid contacting You unnecessarily about products or have informed Us is the Pay Card / Pay Account. services You may already have, We will compare Your details If You use a Pay Card to pay for the Service, We may ask the with information on prospect files prepared by Our BFLs. issuer of that card to tell Us about changes in Your address When We do this We may need to tell Our BFLs/third par- and other personal and financial details so that We can up- ty suppliers/service providers that You have subscribed for date Your records. This may include, but is not limited to, the Service or hold a product with Us and disclose enough asking for new card or account numbers and for information personal data to allow Our BFLs/third party suppliers/service about changes to any of Your personal contact details (e.g. providers to identify You on these files. phone or fax numbers, or e-mail addresses). We and Our approved suppliers/service providers may also We may pass Your personal information to Our approved use Your personal information to contact You about goods suppliers/service providers, including Our group companies, and services that might interest You or invite You to take part for the purpose of sending correspondence to You and pro- in market research surveys. You may be contacted either by viding some of the features of the Service to You. They may post, phone or e-mail for these purposes. If You would prefer contact You by post, landline telephone or, if You have previ- this not to happen, please let Us know when You register, or ously agreed, by email or mobile phone. By taking out Your call Us at any time if You change Your mind. Membership and by giving Us Your address, phone number Grievance regarding Data Protection issues and email address, You agree that We and Our approved sup- If at any time You want to tell Us about a problem, discrep- pliers/service providers may contact You using these meth- ancy or grievance regarding Your personal data/information/ ods, unless You have told Us not to. If You do not want Your details or the processing thereof, please call Our designated details to be used for these purposes, please let Us know in grievance officer Ms. Prachala Singh on 1860-258-3030 (be- writing at any time. tween 11 am – 9pm, Monday – Sunday) or You can also write How We protect Your data to Our grievance officer at: We take data security very seriously and go to great lengths CPP Assistance Services (Pvt) Ltd to ensure that Your information is protected against unau- P O Box No 826, Kalkaji Post Office, thorised use of any kind. We have appropriate measures in New Delhi – 110019 place to safeguard the data We hold. Our Information Secu- Our grievance officer will do his best to expeditiously redress rity Systems have been verified by accreditation in the form any issues/grievance that You may have within a period of of Our PCI-DSS certificate for Information Security Manage- thirty (30) days from the date of receiving Your grievance. Membership Fees (Special Price for BFL customers (in INR inclusive of all taxes))

Appliance LAPTOP/PRINTER Price Range (in INR) / Period of Agreement 0 - 10000 10001 - 15001 - 20001 - 30001 - 40001 - 70001 - 100001 – 15000 20000 30000 40000 70000 100000 150000 Laptop 1 Year 1210 1631 2157 3066 3937 5806 7744 9787 2 Years 1753 2455 3085 4504 5875 8668 11606 14628 3 Years 2414 3467 4460 6620 8897 12830 17284 21888

Printer 1 Year 1713 2296 2911 4053 5294 7793 9940 14299 2 Years 2376 3276 4199 5998 7895 11649 14871 21409 3 Years 3154 4404 5686 8222 10873 16066 21834 29621

Annexure 1 List of benefits as applicable and provided to You for the Membership purchased by You

Benefit mentioned in Para A as applicable to You for Your Membership

A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 Appliance Price Mul- F-Se- F-Se- IMEI Road Pre- Movies Ditto TV Teewe Card Loss Range (in ti-lin- cure cure and SIM Side ventive Subcrip- Subcrip- (Dis- Report. INR) gual SAFE Internet Reg. Assist. Maint tion tion count Service Assist. Security and Visit Vouch- Helpline Block- er) ing

0-10000 Yes Yes Yes Yes ------

10001- Yes Yes Yes Yes ------15000 15001- Yes Yes Yes Yes ------20000 20001- Yes Yes Yes Yes Yes - - Yes - Yes 30000 30001- Yes Yes Yes Yes Yes - Yes Yes - Yes 40000 40001- Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 70000 70000+ Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes