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Annual Report 2019-2020 (Pdf)

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Annual Report 2019-2020 (Pdf) ANNUAL REPORT 2019 2020 COUNTER LONELINESS – FOR THE LOVE OF ELDERS TABLE OF MESSAGE FROM THE CONTENTS ADMINISTRATION BOARD OF DIRECTORS Little Brothers’ Board of Directors is made A tidal wave of love Message from the Administration 3 up of members from the business and health communities. Our most recent annual general Strategic Planning 4 meeting on October 24, 2019, was attended by COVID-19 Pandemic: 75 people, 11 of whom were voting members. It’s fair to say that 2020 was a year In addition to the AGM, there were 14 board Tangible Action, Lasting Impacts 6 meetings and numerous committee meetings like no other. For us, it started with the held during the fiscal year. adoption of our 2020–2023 strategic Our Impact Across Quebec 8 Our board members are: plan and an ambitious vision, followed In 2019–2020, CHAIR and ex officio member of all committees by the important news that we would be We Changed Their Lives 9 LUC VILLENEUVE FCPA, FCA receiving $500,000 in annual government Corporate Director funding. Then we suddenly found Our Volunteers: VICE-CHAIR ourselves in the midst of the COVID-19 The Ties that Bind 10 CLAUDE LEBLANC1 pandemic, something that had an impact Corporate Director on everyone across Quebec, especially Volunteers of the Year 11 VICE-CHAIR our senior population. 2 Regional Highlights 12 PAUL NOISEUX , CPA, CGA SECRETARY As a result, we redoubled our efforts Partners in Action 14 MARIE-CLAUDE MAILLOUX4 throughout the year to comfort and cheer Lawyer, Legal Affairs — each and every one of our Great Friends, “By 2030, we will have had a significant Outreach 15 Production and Equipment Hydro-Québec whatever their particular circumstances. Our impact on the lives of more than Philanthropy mission to “counter the isolation of older DIRECTORS people throughout their remaining years” 10,000 socially isolated seniors.” 1 took on its full meaning during this period. Community Initiatives 16 SYLVIE DESROCHES , CPA, CA The pandemic has proven just how isolated We therefore took it upon ourselves to: Vice-President, Internal Audit and vulnerable our seniors are. But, for Thank You to Our Donors 18 Fonds de solidarité FTQ • Be there for seniors through phone calls, almost 60 years, we have been committed BEN MARC DIENDÉRÉ3 Multiple Contributions 21 letters of hope and special treats to providing much-needed comfort and Chief Public Affairs and Communications Officer companionship to those who have found a Giving with Heart 22 VIA Rail Canada • Stay in close touch with the long-term forever family with Little Brothers. In this LOUIS J. DUHAMEL3 care facilities (CHSLDs) and residences past year alone, we have had an impact on Year-End Results 23 President, Louis J. Duhamel Conseil inc. where our Great Friends live the lives of more than 2,388 older women ÉRIC GEMME1, CA-CPA (Quebec), CPA (Illinois), • Ensure seniors received essential services and men — 30% more than last year. EEE, CGMA, CRM during lockdown We undertake these actions in a spirit Senior Vice President and Member of the Executive Committee Lassonde Industries Inc. • Work with 2,469 volunteers to set up a of collaboration, creating a safety net for Chief Financial Officer Quebec-wide telephone chain, which is our seniors, jointly with numerous partners Little Brothers is accredited under Imagine Lassonde Pappas & Company Inc. still operational, and recruit close to dedicated to addressing their needs, as well as public health authorities, community Canada’s National Standards Program. The PAULE LEBEL2, MD, MSc 450 new volunteers to create a support organization is one of more than 200 Canadian Medical Specialist in Community Health and line for people 75 and older to help ward stakeholders, research chairs and members charities recognized for operational excellence Preventive Medicine Associate Professor, off their feelings of loneliness. of the public who are giving of their time by way of an extensive audit process. The Faculty of Medicine Université de Montréal and their donation dollars. The support of Imagine Canada Standards Program seal of Guided and galvanized by our mission, we foundations and businesses will continue ANATOLE POULIOT3, APR confidence indicates that Little Brothers complies took action nearly 80,000 times during the to enable us to make a difference in the with 73 standards related to five categories: President, APCM first wave of the pandemic. Nowhere was this lives of those who would otherwise be all 2 NICOLE ST-PIERRE energy more apparent than in the Une chance alone in the world. • Board governance President, Ottima Solutions et Conseil Inc. qu’on s’a concert that reached an audience • Financial accountability and transparency With energy, passion and determination, we of more than 2 million people and raised COMMITTEES are forging ahead as we strive to overcome • Ethical fundraising practices $1 million in support for our organization. the social isolation of lonely seniors in Quebec, 1. Audit To this was added the proceeds from our • Staff management 2. Human Resources and empowered by a tidal wave of love from Counter Loneliness – For the Love of Elders • Volunteer involvement Internal Communications people across the province. 3. Fundraising and External Communications emergency campaign, launched at the outset 4. Governance and Nominating of the pandemic, which received generous With much gratitude, support from a number of foundations, corporations and members of the public. Luc Villeneuve, FCPA, FCA This annual report covers a 16-month period, Chair of the Board of Directors from April 1, 2019, to July 31, 2020, given We were touched and emboldened by these that our reference fiscal year changed shows of support, and more determined than Caroline Sauriol, MSc during the year. ever to work toward our goal: Executive Director 3 OUR MISSION Counter the isolation of older people throughout their remaining years. STRATEGIC OUR VISION By 2030, we will have had a significant impact on PLANNING the lives of more than 10,000 socially isolated seniors. One of our main focuses during the first part of the year was on developing our 2020–2023 strategic plan. Employees and volunteers teamed up to take part in meetings and forums held in various communities across Quebec. As a result, we were able to redefine our support delivery model to better serve seniors. By 2030, This means there will be 30% in 10 years’ time 1,098,000 of them 330,000 people 75 or older will be at risk seniors of social isolation will be suffering living in Quebec from acute loneliness We need to take action now to prevent these statistics from becoming a grim reality. Our Priorities for 2020–2023 We conducted a survey in the spring of 2019 to ask the older women and men who benefit from our programs about what is most important to them. 1 4 Review and implement an improved array of Ensure the optimal performance Here is what they identified The programs that mean the most to them: services for our Great Friends, in conjunction and use of financial, material and as their greatest needs: with our strategic partners technological resources 1. Celebrations of special occasions 1. Someone who listens, someone to talk throughout the year, especially to, someone they can trust to share their birthday 2 5 their thoughts and feelings with 2. Long-term pairing with 2. A resource person to turn to in times a volunteer companion Bring our mission to as many socially Develop and implement a strategy of need isolated seniors as possible, embracing to increase revenue 3. The ability to go on vacation an open approach to diversity 3. Opportunities to meet and socialize to Juliette Huot Lodge or elsewhere with other people 6 4. The ability to maintain an active 3 lifestyle and take part Raise the visibility and social impact in various activities Strive to attract, develop, retain and engage of Little Brothers talent, both volunteers and employees Bearing this in mind, we will aim to maximize the benefits of our services and transform their lives in a concrete way so that their remaining years are happy, comfortable and filled with love. 4 5 COVID-19 PANDEMIC: TAKING TANGIBLE ACTION, ACTION LASTING IMPACTS During the first wave of the COVID-19 pandemic We responded quickly to the public health crisis and with agility, creativity and innovation. Starting in March, we moved to restructure our practices PHONE CHAIN ways to improve the quality of life, safety and security of the seniors they serve. in line with our core priorities of providing support and continuing to be Volunteers stepped up to the plate with an important resource and a reliable source of comfort for socially isolated unmatched energy, generosity and resilience Funding was provided to meet urgent needs, seniors, who have been among the hardest hit by this crisis. to help create and run an incredible phone including grocery and prescription deliveries, chain to reach out to all our Great Friends to make sure our Great Friends were not and check in with them at least twice a week. lacking any essentials. This unprecedented show of caring and compassion gave our Great Friends a AN EXTRAORDINARY precious lifeline, making them feel safer PARTNERSHIP and more secure. THE PANDEMIC IN NUMBERS In tandem with Intact Insurance, Little Brothers sent out 950 hot meals and 550 1-877-805-1955 SUPPORT LINE potted flowers to homebound seniors. This A friendly voice on the other end of the line wonderful operation was made possible by During the pandemic, not only did we over 100 Intact Insurance employees, who continue to watch out for our Great Friends, volunteered their time to coordinate the but we also extended our reach to many meal orders and deliveries for our Great other older women and men who felt cut off Friends.
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