MINNEAPOLIS PUBLIC LIBRARY

ANNUAL REPORT OF THE DIRECTOR

ANNUAL REPORTS OF DEPARTMENTS COMMUNITY LIBRARIES ATHENAEUM

1994

Volume I CONTENTS

VOLUME I

ADMINISTRATION CENTRAL LIBRARY SERVICES TECHNICAL SERVICES ATHENAEUM

1994

Director of the Library ...... 1 Director's Office ...... 1 8 Accounting Office ...... 25 Building Staff ...... 30 Personnel Office ...... 39 Public Relations Office ...... 60

Chief of Central Library Services ...... • ...... 65 Art/Music/Video ...... 72 Business/Economics ...... 81 lnfoline ...... 88 Children's Services ...... 95 Collections Maintenance ...... 11 4 Humanities ...... 1 21 INFORM ...... 133 Interlibrary Loan ...... 1 4 1 Sociology ...... 149 Special Collections ...... 1 58 Technology/Science/Government Documents ...... 16 7 Municipal Information Library ...... 1 80

Chief of Technical Services ...... 183 Acquisitions ...... 1 88 Catalog/Processing ...... 197 Circulation ...... 204 Electronic Data Processing ...... 209

Minneapolis Athenaeum 215

Preservation Committee 219 DIRECTOR'S OFFICE Annual Report

1994

The new year brought new faces to the Library Board. Nine individuals ran for election in the fall of 1993 for the six seats that were available on the Board. The terms of the incumbents expired simultaneously on December 31, 1994. Charlotte Anderson, Marilyn Borea and Mary Doty were reelected. Diane Hofstede (formerly the Council appointee) and Thomas A. O'Connor (originally appointed to fill a Board vacancy) were also elected. Laurie Savran, an attorney, joined the Board and took office at the Board's annual meeting in January. Also joining the Board was the new City Council appointee, Kathleen Lamb, also an attorney. Gary N. Sudduth was reappointed by the Mayor. All took the Oath of Office at the annual meeting with District Court Judge Delila Pierce presiding over the ceremony.

Discussions of a new central library facility continued during the year as part of the Blue Ribbon Task Force process. Financing Alternatives: New Central Library and Existing Building, a report done by Evensen Dodge was presented to the Task Force and to the Board. Late in the year the Board established a Referendum Working Group to discuss the steps necessary to put a financing referendum before the voters. The group will continue to meet in 1995.

Revision of the Library Board Policy Manual continued. Several policies were revised and new ones adopted in 1994. Breaking from the past practice of keeping the Manual only in the Administrative Offices, all central and community library agencies received copies. The revision will be an ongoing process as the Board wants an annual review of policies. The first major revision of the Manual should be completed in 1995.

A significant event of 1994 was the establishment of the Minneapolis Public Library Foundation by the Library Board in June. The first Foundation Board of Directors was formed with the election by the Library Board of two Trustees: Gary Sudduth, Chair; Laurie Savran, Vice-Chair. Director Kent, according to the Foundation bylaws, was a member of the Foundation board and served as Secretaryffreasurer. The necessary documents were filed with the Secretary of State and the Internal Revenue Service. By the end of the year the Foundation received its IRS determination as an exempt 501(c) (3) corporation and public charity supporting the Library. The goal of the Board is to appoint Foundation board members in 1995.

There were some changes in service delivery late in the year. On August 1, 16mm film circulation to the public ceased and staff began to investigate the process to disband the

-18- collection. The same day a new centralized telephone reference service, InfoLine, opened with a ribbon-cutting ceremony and media coverage.

As an independent jurisdiction of the State, the Library Board is required to comply with the Data Practices Act which includes a State-approved records management system. In August the Board adopted the General Records Retention Schedule for Cities. Staff began weeding and organizing documents according to the schedule. Hundreds of reports and publications were placed in acid free envelopes and Hollinger boxes and a list of report titles was compiled using the laptop computer. Additional reports and publications are being added and other files weeded and sorted as time allows. This will be a multi year project as all records must be inventoried and arranged. Office files are being coded first for retention. This will establish a mechanism for maintaining and disposing of documents according to the Schedule. Many documents require permanent retention for historical purposes given the Library's unique situation as an independent jurisdiction.

Nominations for the MPL Award of Excellence came late in the year with more staff members nominated than ever before. Five employees were selected by the Executive Committee to receive the 1994 Award of Excellence: Susan Carr Brown, InfoLine; Sharon Ledin, Government Documents; Terry Nelson, Security, North Regional Library; Ken Shaur, Engineer; Deo Sioco, Technical Support Office. The Director's Certificate for Outstanding Achievement for 1994 was presented by Director Susan Goldberg Kent to three employees: Adela Peskorz, Young Adult Services; Glenee Salmon, Personnel Office; Judith Thompson, Personnel Office.

The Library participated in the Greater Minneapolis Chamber of Commerce Minneapolis Youth Work Internship Program for the third year. Tiphaphone Chanthalakeo spent two months in Administration and the Accounting Office.

During the year, the Director's Office staff provided research assistance and materials on former MPL Director Gratia Countryman for local author Jane Pejsa. Ms. Pejsa's own research included use of the Minneapolis Collection and State Historical Society along with interviews of those who personally knew Gratia Countryman. Those efforts culminated in the publication of Gratia Countryman: Her Life, Her Loves, Her Library. The book focuses on the personal life of Gratia Countryman through her letters. It provides insight into Gratia Countryman's motivation and efforts that moved the Minneapolis Public Library system to a nationally known and recognized leader in public library service delivery.

The Minneapolis Public Library system has continued to be a national leader in public library service. This tradition continued under the leadership of Susan Goldberg Kent. In December, Susan Goldberg resigned from the Minneapolis Public Library effective February 1995 when she will become the Director of the Los Angeles Public Library. Susan's accomplishments in her four years at the Minneapolis Public Library were many: creation of the Young Adult

-19- Services Department, streamlined service delivery through department combinations, creation of lnfoLine, establishment of the Minneapolis Public Library Foundation, and progress toward a new central library building for the residents of the City of Minneapolis. The Board will begin a search for a new permanent Director in 1995. It will be difficult to find someone to follow Susan Goldberg. We wish her well in her new position at Los Angeles Public Library.

Respectfully submitted, !~i;k Administrative Assistant

-20- DIRECTOR'S OFFICE

Staff Complement 1994

Susan Goldberg Director January 1 - December 31

Deborah Struzyk Administrative Assistant II January 1 - December 31

Theresa Baker Clerk I January 1 - December 31

Thomas Grund Administration Clerk January 1 - December 31

Rochelle Henry Clerk Typist I January 1 - December 31

Scott Johnson Telephone Operator I January 1 - December 31

Tiphaphone Chanthalakeo June 15 - August 10 Greater Minneapolis Chamber of Commerce Minneapolis Youth Work Internship Program

-21- DIRECTOR'S OFFICE

Staff Activities 1994

Susan Goldberg Memberships American Library Association Council Metropolitan Library Service Agency Advisory Board Minneapolis Public Library Staff Association Minnesota Library Association Neighborhood Revitalization Program Implementation Committee Public Library Association Chair, 1994 National Conference Chair, Legislation Committee Urban Libraries Council Executive Board Chair, Strategic Directions Committee

Conferences, Classes, Workshops American Library Association Annual Conference Midwinter Conference "Managing a Diverse Workforce," MPL workshop Minnesota Library Association Public Library Association National Conference Urban Libraries Council Library Seminar

Presentations Downtown Minneapolis Exchange Club First Step Neighborhoods, Neighborhood Revitalization Program Minneapolis Advisory Commission on People with Disabilities Minneapolis Women's Club Southwest Minneapolis Lion's Club

-22- Deborah Struzyk Memberships American Library Association Support Staff Interests Round Table American Society for Public Administration Minnesota Chapter, Board Member and Co-Chair Women in Public Administration Section City of Minneapolis Travel Team to revise City travel regulations, policies and procedures Minneapolis Public Library Job Classification Study Committee Staff Association Minnesota Center for Women in Government Minnesota Library Association Board member, Treasurer Legislative Committee Support Staff Round Table Public Library Association Bylaws and Policy Committee Public Policy for Public Libraries Section

Conferences, Classes, Workshops "The Basics of Writing Policies and Procedures," American Management Association workshop "Breakthrough Government: Strategies, Measures and Successes," National Public Sector Productivity Improvement Conference, Minneapolis "Employee Communications Programs," University of Minnesota "Enhancing Quality Staff" symposium, University of Minnesota Hamline University, Master in Public Administration courses: Administrative Skills Development Human Resources Management "Managing a Diverse Workforce," MPL workshop Minnesota Library Association Annual Conference Public Library Association Annual Conference, Atlanta, Georgia "Setting Up the Development Office," Center for Non-Profit Management, University of St. Thomas Twin Cities American Records Management Association Conference

Presentations "Professional Associations - What they can do for you," Enhancing Quality Staff Symposium, University of Minnesota

-23- Theresa Baker Classes, Workshops "Branch Out 1994," Library support staff workshop KIDS EXPRESS, Children's Summer Reading Program Multicultural Library Personnel Workshop, "Diversity in the Workplace" University of Minnesota "Valuing a Diverse Workforce," MPL workshop

Thomas Grund Memberships Minneapolis Public Library Staff Association Director for Central Library Minnesota Library Association Library Support Staff Round Table, Secretary

Conferences, Classes, Workshops "Enhancing Quality Staff" University of Minnesota Symposium Minnesota Library Association Annual Conference Minnesota Telecommunications Conference "Valuing a Diverse Workforce," MPL workshop

Rochelle Henry Classes, Workshops "Enhancing Quality Staff" University of Minnesota Symposium "Valuing a Diverse Workforce," MPL workshop

Scott Johnson Classes, Workshops "Selection and Evaluation of Materials," St. Cloud State University "Valuing a Diverse Workforce," MPL workshop

-24- ACCOUNTING OFFICE

Annual Report 1994

The Accounting Office directs the functions of accounting, auditing, financial data processing, purchasing and related financial and general office services for the Library. This includes the operating fund, trust funds and capital improvement funds.

As in the past, the Accounting Office looked for procedures to improve its effectiveness and efficiency. With a new financial management system beginning in October 1995, more detailed and timely information should be available to decision-makers to enable them to make more informed decisions.

Revenues came in close to anticipated amounts, except for state highways 1n lieu of taxes, gravel tax, sale of used equipment and room rentals, which came in under budget. Some of the revenue accounts that exceeded the revised budget were fines/ desk receipts, INFORM fees, library materials - lost and paid, MELSA and jury services fees.

In conjunction with the long range plan, various goals were set for the Accounting Office. One of these goals was to keep the books and materials at approximately 12.3% of the total operating budget. The 1994 revised budget for books and materials was 11. 73%, or $1,989,354. Another goal was to keep personnel services to no more than 75% of the total operating budget. The revised budget for 1994 was 73.01%, or $12,378,720.

The Accounting Office is pleased to announce that for the fifth consecutive year the Library's annual financial report was submitted to the Government Finance Officers Association's Certificate of Achievement program. As a result the component unit financial report for the Library Board of the City of Minneapolis for the fiscal year ended December 31, 1993 has qualified for a Certificate of Achievement for Excellence in Financial Reporting. This Certificate of Achievement is considered to be the highest form of recognition in governmental accounting and financial reporting.

During 1994, the first phase of the new Budget Redesign Process began. This process changed the submission date of the budget request forms from the end of May to the end of September with the idea of having better financial information. This, however, created a time crunch for the Budget Office in preparing for the Library Board's 1995 budget hearing with the Ways and Means Committee that was held on October 26. The handouts that the City Council received from the Budget Office were incorrect causing the Library Board to prepare its own handouts with the correct information. The Library Board's budget meeting with the Mayor was held on October 31. The Library Board's 1995 budget request was a status quo budget with a restoration decision package of $139,315,

-25- On December 15, the Library Board held a public hearing in compliance with the Truth in Taxation law. At this meeting, the Library Board approved the 1995 original budget in the amount of $16,678,415. This amount did not include the restoration decision package which was not approved during the budget process.

In April 1994, the Library Board revised its Investment Objectives and Guidelines. In addition, the Library Board authorized Norwest Investment Management to use discretion in investing the Library Trust Funds. As of December 31, 1994, the market value of the Library's trust funds was $3,340,682.85.

In 1994, the capital projects funds entitled "New Walker Library" and " New Washburn Library" were closed. The remaining balances of these two funds totaled $71,019.18 and were transferred to the capital projects fund entitled "Walker Library Improvements" This project will modify the existing Walker Library and is expected to be completed in 1995.

As part of the 1995 Capital Long-Range Improvements (CLIC) process, the Library Board submitted a proposal for the Hosmer Community Library improvements project which would be funded by City of Minneapolis net debt bonds. This proposal was approved in the amount of $494,000.

The process of implementing the new financial system named FISCOL(Financial Information System City of Lakes) is underway. The finance manager has served on the Coding Block Committee during 1994 and will continue in 1995 until the project is completed. The expected date of conversion is October 1, 1995. Frank Pomeroy, Account Clerk Supervisor, has been selected to be the Department Implementation Leader (DIL) for the Library Board. His duties will begin in January 1995.

The finance manager continued to submit reports of expenditures 1n connection with the proposed Central Library building project. The summary of expenditures covering the period of time from July 21, 1987 to October 31, 1994 totaled $390,190.

For the second time, the Accounting Office used a notebook computer to take the year-end inventory of the stock room. The Accounting Office was hoping to improve the time-consuming process of valuing the inventory by the end of 1994. However, this goal was deferred until the new financial management system has been put in place.

As part of reevaluating the staffing needs of the Accounting Office, the Clerk Typist I position was reclassified to an Account Clerk I in June.

In December 1993, the Clerk I (0.5) resigned her position to accept a promotional job at the City Treasury. This position was not filled in 1994 to provide for vacancy savings. However, a temporary service was used for part of the year to assist during the audit process. This position was upgraded to an Account Clerk I (0,5) in May 1994. Interviews for this position should be held during February 1995,

-26------·-

The Accounting Office is responsible for overseeing the bidding process that is required by the City for contracts and purchase orders. The process begins with a requisition that originates from a department, and follows a variety of steps until the process is completed. Some of the projects/contracts that were processed in 1994 were:

1. Office supplies 2. Periodical binding 3. Book rebinding 4. Labor consultant 5. Computers and accessories 6. Library property insurance 7. Book bids 8. Elevator and Escalator maintenance 9. Processor upgrade for Geac 9500 system 10. Bookmobile

The Accounting Office is looking toward 1995 as an extremely busy, but exciting year with the implementation of the new financial management information system in October 1995.

Respectfully s~ed, ~Y /J/WL.. Uu~. Dahlen, CPA Finance Manager

-Z7- ACCOUNTING OFFICE

Staff Complement 1994

Laura Dahlen Finance Manager January I - December 31

Joyce Pettis Clerk Typist I January 1 - June 21

Joyce Pettis Account Clerk I June 22 - December 31

Frank Pomeroy Acct Clerk Supervisor January 1 - December 31

Nila Schubert Account Clerk I January 1 - December 31

Vacant Clerk I (0.5) January 1 - May 10

Vacant Account Clerk I (0.5) May 11 - December 31

-28- ACCOUNTING OFFICE

Staff Activities 1994

Laura Dahlen Memberships American Institute of Certified Public Accountants Government Finance Officers Association (GFOA)

Conferences Government Finance Officers Association Conference, June 5-8 Governmental Accounting and Auditing Conference, Nov 9

Classes Managing A Culturally Diverse Workforce

Committees FISCOL Coding Block Committee Finance, Accounting and Budgeting Association Steering Committee Audit Management Committee

Frank Pomeroy Classes Managing A Culturally Diverse Workforce

Joyce Pettis Classes Valuing A Culturally Diverse Workforce Introduction To Windows

Nila Schubert Classes Valuing A Culturally Diverse Workforce

-29- BUILDING STAFF Annual Report

1994

The year started with a rush of unforeseen problems. The new year greeted us with a broken water main at North Regional. A contractor was contacted to dug up the street to locate and repair the break.

Shortly after that work was completed a winter cold wave hit the region, followed by snow. January set new state weather records as the fifth coldest and the tenth snowiest. The cold temperatures with reported windchills, for several days, in the -60s caused several other major problems.

A mid-January winter storm caused an electrical power failure at North Regional. Due to this power failure North Regional was without heat for approximately 12 hours. The interior of the building was able to maintain its interior temperature but the high winds, and severe windchill, dropped the air temperature to the HVAC units and under the bridge section of the building to below freezing. It was not until the power was restored, and the boiler put back on line, it was discovered that the heating coils of all three air handling units, which supplies the heat for the building, had frozen.

Staff slowly thawed the coils to restore the heat to the building but discovered that the coil for the unit that supplied heat for the main public area of the building had been damaged and was leaking. That unit was isolated from the rest of the heating system and as much heat as possible was restored to the building.

The damaged coil was removed and attempts were made to repair it but it was determined not to be practical to repair. A replacement coil unit was ordered from the manufacturer of the air handling unit but they were unable to locate one of the correct size and rating for our application. The replacement unit had to be special ordered from the manufacturer and shipped to us. We were told that the normal tum-around time on a special order was a minimum of 10 weeks. We were able to have it rushed and the replacement was on-site in four weeks and installed. During the time that unit was unable to provide heat, the rest of the system was readjusted to provide extra heat in the upper levels of the building. By using the main air handling unit and several large portable fans, the air was circulated from the upper level through the lower public level. Although that could not provide adequate heat to maintain our normal room temperatures of the public level, it was able to maintain temperatures around 65 degrees, which allowed the building to remain open to the public during this period.

After the problems with the coils were discovered additional problems also surfaced. As the heating system was restored it was also discovered that some pipes for both the domestic water and heating systems to the bridge area of the building had also frozen. The cast iron heating pipes were thawed and heating was slowly restored. Later that evening leaks began and were determined to be caused by the thermal shock of thawing the pipes, which is a problematic characteristic of cast iron piping. A total of five leaks were repaired in different areas of piping under the bridge and heating to that area again restored.

-30- The frozen domestic water pipes were attempted to be thawed by restoring the heat to this area and, after opening the faucets at the end of each line, allowing the pipes to slowly thaw. These pipes slowly thawed over the next few days, and only two of them developed leaks and had to be repaired.

A quick warming period of weather at the end of Janua:ry, followed by a another cold snap and then another warm spell caused other additional problems at several buildings. The thaw and refreeze created ice dams at many of the roof drains and also caused freeze-up of the roof drain piping at several buildings. When the second quick thaw occurred the melted snow was unable to drain off the roofs of several buildings, causing that water to back-up over the roof flashing and into the buildings.

At Sumner the ice dams plugged the roof scuppers of the rear flat roof and a contractor had to be called in to remove the dams and patch the roofing.

At North Regional the roof drain for the lower flat roof over the rear staiIWay, on which the air conditioning equipment is located, had frozen and allowed over a foot of water to collect. Surface pumps were set-up by building staff and the water pumped off. After the water was removed, building staff used hot water hoses to thaw the drains.

Ice dam on the roofs Nokomis, Linden Hills, and Roosevelt were cleared by building staff.

Once past all the extra excitement of winter's end we were able to return to the scheduled projects waiting for us.

Several projects that were awarded in 1993 were not completed until 1994. Those projects were:

- Modified the registration desk at Central to comply with ADA standards. - The gutters and downspout were replaced at Franklin and Linden Hills. - The roof was replaced at Webber Park. - Emergency lighting was installed at Central. - The second floor carpeting at North Regional was replaced. - Carpeting was installed in the meeting room at Franklin. - A new equipment storage building was constructed at East Lake.

131 ADA compliant replacement lever type door locks for the most frequently used doors at central and community libraries were ordered in 1993 and received in 1994. Building staff keyed and installed each of them.

The following were other major projects completed at Central:

- Activated the new security card controlled system for staff use of the 4th Street door. - Installed new carpet in 5 offices in administration, the entry/exit gates, public elevator, Rm. 418 and adjoining office, and the Inform/InfoLine office. - Installed a new air supply diffuser to the new lnfoLine office. - Reconfigured the moveable office partitions in administration to create new office spaces. - Merged Technology/Science and Government Documents Departments by arranging furniture and equipment, rerouting data and telephone cables, and providing additional electrical outlets.

-31- - Relocated ILL to new location by moving furniture and equipment, and installing new data cable. - Created a new InfoLine office by installing a movable partition wall between Inform and this space, installed new data cable and electrical outlets, and set-up new furniture and equipment. - Rearranged the set-up of the Inform Office by moving furniture and equipment, rerouting data and telephone cables, and relocating electrical outlets. - Inspected and updated fire extinguishers which involved the replacement of 117 of them. - Patched and painted 2 offices in administration, east mezzanine, Rm. 143, Rm. 231, Rm. 133, Rm. 136, Inform/InfoLine workroom, Information desk area, Circulation desk area, passenger elevator, and old arcade lockers.

The following are major unscheduled projects completed at Central:

- Replaced the obsolete Argon perimeter lighting fixtures in the Board Room with new energy efficient fixtures. - Replaced the defective motor starting relay for the main return air fan. - Repaired leaks in the piping for the glycol refrigerant cooling system of the EDP air conditioning system. Also replaced a defective flow switch on that system. - Replaced the relief valves on the refrigerant system of the EDP AC unit. - Installed a new light fixture above the 4th Street staff door. - Install 22 new runs of data cable to provide E-mail to staff computers. - Installed data cables to create 3 computer networks. - Replaced burner and barrel refractory on boiler #2. - Replaced leaking expansion joint on condensate return pipe in the basement. - Replaced 3 exhaust fan motors. - Repaired 4 booklift table motors. - Removed doors from the lowest two levels of the public lockers so that can be used as free material bins. - Made and finished dividers for half of the old lockers being used for free materials so that each bin could hold two different items.

The following are other scheduled major projects that were completed at the community libraries:

- Patched and painted rear stairway walls and ceiling, and upper hallway at North Regional. - Miscellaneous painting at Hosmer, Nokomis, and Washburn.

The following are major unscheduled projects that were completed at the community libraries:

- Rebuilt steam traps and repaired condensate return pump at Franklin. - Repaired fence at Franklin. - Replaced crankcase heater on AC unit #3 at East Lake. - Replaced AC condenser fan motor and motor relay of meeting room unit at East Lake. - Repaired split seams of carpets at East Lake, Northeast, and North Regional. - Replaced defective AC solenoid valve on main air handling unit at East Lake. - Install a code required RPZ valve on the boiler at EL. - Rewire the meeting room lighting controls at East Lake. - Replaced fan motor of entry heater at Webber Park.

-32- - Replaced vandalized AC disconnect and condenser fan blade at Webber Park. - Replaced shorted pneumatic P .E. HVAC control at Southeast. - Unclogged main sewer lines at Linden Hills and Roosevelt. - Corrected problem causing intermittent boiler flame failure at North Regional. - Replaced blower bearings on S-1 air handling unit at Nokomis. - Pumped out drain line filled with rocks by vandals at Nokomis. - Repaired float switched of lift station pumps at Nokomis. - Repaired a second leak in the water main at North Regional. - Rebuilt both circulating pumps for heat at North Regional. - Replaced the operating controllers for the S-1 & S-2 HVAC units at North Regional and the pneumatic air filter and 7 pressures restrictors. - Replaced leaking boiler tube at Roosevelt. - Replaced defective low water cut-off switch of boiler at Roosevelt. - Replaced 2 condenser fan motors at Walker. - Repaired one roll-down door and replaced one at Walker. - Patched roofs at Linden Hills, Nokomis, and Roosevelt. - Caulking around leaking skylight frames at Northeast. - Warranty repair of roof at Washburn.

Another major project that occurred at the beginning of the year was the physical reorganization of the Stockroom. The physical lay-out of the stockroom had remained basically the same since the building was opened in 1960. Since that time many changes in the types of materials available from the stockroom have occurred. Increased shipping and receiving activities, increased mail volume, and changes in ordering procedures have all impacted on the activity of the stockroom. Marjorie Turnbull reviewed the materials being stocked and developed a new arrangement of all the shelving in the stockroom that would improve the efficiency of her operation.

The reorganization was completed in stages that involved clearing existing materials off a range of shelving, moving that range to its new location, and then moving the materials that were scheduled to now be located there on to those shelves. The cleared range of shelves then were moved into their new position and the cycle begun again. The members of the janitorial staff did all the moving of the shelving and assisted with the shifting of all the materials. The reorganization was scheduled to occur over a two week period so that regular services of the stockroom could be maintained without interruption.

As the materials were being shifted they were also reviewed to determine if a need for them still existed. Materials that were identified as questionable were listed and the members of the Executive Committee were asked to review those items. From that review thirteen forms were identified as no longer needed and discarded. Evaluations of all materials handled by the stockroom were also conducted and a reediting of the stockroom catalog begun, with a revised stockroom catalog scheduled to be completed in early 1995.

Other projects that I was directly involved in were the development of the specifications for the up-grading of the existing telephone system at Central and for a new bookmobile.

I was also directly involved with the development of the design development plan for the renovation of Walker and with the development of the specifications for that project, which is scheduled to go out for bid in February of 1995.

-33- I had the opportunity to represent the Librazy on a Security Taskforce set-up by the Minneapolis Downtown Council. We looked at the security issues that all downtown businesses, workers, and patrons face and were asked to identify the common issues and develop proposed solutions. Solutions that were developed by that taskforce, and have been implemented included increased police patrolling downtown, a fax network between the police department and businesses to better share information, and the budgeting for an addition police shift in downtown to begin in 1995.

In early June I was injured in an automobile accident. My injuries limited the hours that my doctor would allow me to work until the end of October, when I was allowed to return to working full-time. During this period of my convalescence my work load was not decreased. Some reports had to be delayed, with my main focus on major projects and the daily administration of this cost center. The other activities necessary to accomplish the work had to be spread among the other members of this cost center. As I review the past year's accomplishments I can see the results of those extra efforts that were made by each member. Not everything that I had planned to accomplish this year was, but I would like to end this report with a special thanks for all my staff for their efforts and achievements. l~~nu:£J) Alexsander Wakal Superintendent of Llbrary Buildings

-34- BUILDING STAFF Staff Activities

1994

Alexsander Wakal Classes, Workshops EPA/OSHA Compliance Workshop Construction Law Seminar - Faegre & Benson Financial Management Information Workshop - City of Minneapolis Lighting Expo - Northland Electric Supply Co. Diversity Training - City of Minneapolis CPR training and certification - American Red Cross

Conferences/Meetings/Special Events Member of the Downtown Council Security Taskforce MPL-HPL Joint Management Meeting

Daniel Drebenstedt Classes, Workshops Diversity Training Workshop - Library

Conferences/Meetings/Special Events Member of Staff Recognition Committee Attended Midwest Plant and Engineering Show

David Kid Classes, Workshops Diversity Training Workshop - Library

Conferences/Meetings/Special Events Attended Midwest Plant and Engineering Show

Ron Mobley Classes, Workshops Refrigerant Transition & Recovery - IUOE Local 70 High and low pressure boilers - IUOE Local 70

Victor Anderson Classes, Workshops CPR training and certification - American Red Cross

Teny Nelson Classes, Workshops CPR training and certification - American Red Cross Diversity Training Workshop

Special Awards Library's Award of Excellence

-35- Michael Pryor Classes, Workshops CPR training and certification - American Red Cross

Wendy Youngren Classes, Workshops CPR training and certification - American Red Cross

Ruth Pmtapile Classes, Workshops American Sign Language - Continuing Education

Conferences/Meetings/Special Events Member of the Library's Ergonomic Committee

Phil Epstein Conferences/Meetings/Special Events Member of the Library's Ergonomic Committee

Mike Manion Classes, Workshops Building Inspection Technology - Continuing Education

Ken Shaur Special Awards Library's Award of Excellence

General Staff Classes, Workshops All other staff attended Diversity Training Workshops

-36- STAFF COMPLEMENT 1994

Alexsander Waka! Superintendent of Buildings January 1-December 31 Daniel Drebenstedt Central Facility Supervisor January I-December 31 David Kirk Community Facility Supervisor January 1-December 31 Marjorie Turnbull Stock Clerk II January !-December 31 Richard Payette Delivery Worker January 1-December 31 Thomas Seaman Janitor-Engineer: Central January 1-December 31 Robert Wallingford Janitor-Engineer: Central January 1-December 31 Victor Anderson Security: Central (.5) January I-October 14 Victor Anderson Security: Central October 17-December 31 Michael Pryor Security: Central (.5) January 1-December 31 Wendy Youngren Security: Central January 1-July 21 Terry Nelson Security: Community, NR (.5) January 1-May 13 Terry Nelson Security: Community. FR/NR May 16-December 31 Scott Zimmerman Security: Community, FR (.5 detail) January 1-April 8 Scott Zimmerman Security: Community, WA April 11-December 31

Central Facility Staff Raymond Blegen Operating Maintenance Engineer January 1-December 31 Philip Epstein Operating Maintenance Engineer January 1-December 31 Ronald Mobley Operating Maintenance Engineer January !-December 31 Kenneth Shaur Operating Maintenance Engineer January I-December 31 James Weatherly Operating Maintenance Engineer January !-December 31 Gary Crooks Janitorial Crew Leader January !-December 31 Gary Bohler Janitorial Worker January 1-December 31 Frances Johnson Janitorial Worker January 1-December 31 Ruth Purkapile Janitorial Worker January !-December 31 Victor Navarro Janitorial Worker January 1-December 31 Jerrold Kortus Janitorial Worker January !-December 31 Michael Manion Janitorial Worker January 1-December 31 Robert Miles Janitorial Worker January 1-December 31 Edward Ramsey Janitorial Worker (.5) January 1-December 31 Julie Roeder Janitorial Worker January I-December 31 Lynnette Sanders Janitorial Worker January !-December 31 Gregory Schroeder Janitorial Worker January !-December 31 Scott Tilseth Janitorial Worker January 1-December 31

Community Facility Staff Nancy Cerisier Janitor-Eng: Community, RO (.5) January 1-December 31 Mark Corbecky Janitor-Eng: Community, NR January I-December 31 Vern DeKeuster Janitor-Eng: Community, EL January 1-December 31 Raymond Franceen Janitor-Eng: Community, SE January I-December 31 Mark Gallagher Janitor-Eng: Community, SU January 1-December 31 Dennis Hanson Janitor-Eng: Community, FR January 1-December 31 Fred Hawkins Janitor-Eng: Community, WN January I-December 31 Kalin Neumann Janitor-Eng: Community, NK January 1-December 31 Richard Olson Janitor-Eng: Community, NE January !-December 31 Susan Reynolds Janitor-Eng: Community, WA January 1-December 31 Daniel Swenson Janitor-Eng: Community, LH January I-December 31 James Tanberg Janitor-Eng: Community, HO January !-December 31 Richard Wynsteker Janitor-Eng: Community, WP /PB January I-December 31

-37- Kimberly Brady Janitorial Worker: NR January 1-December 31 Edward Ramsey Janitorial Worker: WN (.5) January ! -December 31 Greg Voigt Janitorial Worker: WA (.5) January 1-December 31

-38- PERSONNEL OFFICE

Annual Report

1994

The Personnel Office staff provide support to the Minneapolis Public Library and Information Center through the functions of payroll, benefits, workers' compensation, training, labor relations, filling staff vacancies, and human resources consultation. The major activities of the Personnel Office staff during 1994 included diversity training, supporting organizational redesign, technology support, labor union negotiations, policy development, implementing new benefits, addressing employee wellness issues, advocating for affirmative action, participating in a library classification study, and responding to employee injury reports.

DIVERSITY TRAINING: As the population becomes more diverse, so does our workplace. Overall, the library workforce has a rich diversity of employees. We have a large span of age differences, we are from a wide variety of cultures and races, our backgrounds are different regarding socioeconomics, marital status, religious beliefs, disabilities and sexual orientation. Our individual lives and our workplace experience can be enhanced when we acknowledge, understand and value the uniqueness we all have to contribute. The Personnel Office staff arranged for supervisors to complete an all day training session on Valuing/Managing a Diverse Workforce. Subsequently, all employees attended a training session on Valuing a Diverse Workforce.

SUPPORTING ORGANIZATIONAL REDESIGN: Discussions initiated in 1992 resulted in the creation of a library department called Infoline. In order to establish this service, the Interlibrary Loan/Information Department was redesigned and the employees in the affected departments were either reclassified or re­ assigned to other departments to avoid lay-off. The complicated and delicate process of reclassification, reassignment, transfer and promotion was coordinated by Personnel Office staff with marked success. The new service, Infoline began on August 1, 1994.

TECHNOLOGY SUPPORT: In house e-mail (GEM) became available through the GEAC system, to certain staff members and all departments and agencies in October. The responsibility for training library employees to use the system was assigned to Judy Thompson. By the end of 1994, she had rewritten the training manual and conducted 36 one-on-one training sessions at both the central and community libraries.

LABOR UNION NEGOTIATIONS: The Labor Agreement with the A.F.S.C.M.E. Local Union 99 expired October 15, 1994. Although negotiation discussions began in 1994, they were not concluded until the following year. The Library Administration Confidential Employees (L.A.C.E.) Agreement also expired on October 15, 1994. The negotiation discussions were not scheduled and did not begin until 1995, in deference to the ongoing negotiations with Local 99. The same is true for the Librarian Supervisors Union of Minneapolis (L.S.U.M.). Compensation adjustments for unrepresented employees were delayed until 1995. The Agreement with Local Union 70 ends in 1995 and the Agreement with the Professional Librarians Union of Minneapolis (P.L. U.M.) ends in 1996.

-39- POLICY DEVELOPMENTS: At its meeting on December 1, 1993, the Library Board of Trustees approved a policy requiring new employees hired by the library, to establish city residency within six months of completing their initial probation. The requirement became effective for all employees hired as of March 1, 1994. The Personnel Office staff worked with the City Civil Service Commission staff to add the notice of this requirement to all vacancy postings and began discussions regarding documents to verify residency and eventual enforcement. In addition, the Personnel Office staff added language describing the requirement to correspondence to all new employees. We expect the first date when the requirement must be met will be March 1, 1995.

IMPLEMENTING NEW BENEFITS: The Family and Medical Leave Act of 1993 became effective on February 5, 1994, for the majority of library employees. The Act became effective on August 5, 1993 for the few employees who are not covered by a labor agreement. The primary benefit of such a leave is the continuation of medical benefits at the same level as before for up to 12 weeks and an assurance to be returned to one's job or equivalent job at the end of the leave. Out of nine leaves without pay in 1994, three were for family or medical reasons under the Act. Glenee Salmon, who became responsible for processing FMLA leaves, designed forms for library use to inform employees of the requirements to access a family or medical leave and to inform employees of the decision regarding their request.

ERGONOMICS: In March, 1994, the Executive Committee authorized the formation of a staff committee to examine the issues emerging in the workplace concerning employee injuries and safety. The purpose of the committee was to gather information, analyze and summarize it and then report the results and recommendations to the Executive Committee. The committee is comprised of union representatives and staff from different cost centers and coordinated by Flo Zaragoza Schueller. During 1994, the committee members listed initial concerns and began a process to educate themselves on specific topics. Future plans include a staff survey and subsequent recommendations to the Executive Committee to address identified areas of concern.

AFFIRMATIVE ACTION: The goals of the library for 1994 were to hire affirmatively so that the employee group more closely resembled the workforce population. The percentage goal of the year was to have the employee group reflect 16 % minorities and 7. 7 % minority women. Although there was not an underutilization in other protected groups, the Library continued in its commitment to affirmative responses in hiring. At the end of the year, the employee workforce reflected 15.8% minorities, 58.6% women, 8.7% minority women, 52.6% non-clerical women and 15.1 % persons with disabilities. Judy Thompson and Flo Zaragoza continued to encourage applications for vacancies through presentations made to the American Indian OIC, and communication with similar community organizations.

MPL CLASSIFICATION STUDY: The classification study undertaken in 1991, was last reported in these annual reports in 1992. A staff committee was formed to work on the study and make recommendations to the Executive Committee and Director who would then make a recommendation to the Library Board of Trustees. At the end of 1992, the report was near completion and the initial presentation was made to the Library Board of Trustees. The final recommendation by the Director and implementation was intended for 1993. However, little activity was undertaken in 1993 because of intervening priorities at the Director's level. In early 1994, the committee work began again to summarize progress at that point and reconfirm the committee's recommendation to the Executive Committee and Director, who would then prepare her recommendation to the Board. For a variety of reasons, the study was delayed such that no recommendation was made to the Board in 1994.

WORKER'S COMPENSATION: During 1994, 26 injury reports were filed by employees, 15 of which involved days of work lost. This compares to 12 reports in 1993, 7 of which involved days of work lost. The majority of the injuries were the result of a cumulative trauma or repetitive strain.

-40- ASSISTANT PERSONNEL OFFICER: The position of Assistant Personnel Officer was re-established and Flo Zaragoza Schueller was hired effective July 18, 1994. The main focus of the responsibilities for this position was to respond to the injury reports on behalf of the library and coordinate workers' compensation benefits with the Minneapolis City Attorney's Office. Another major focus was to identify the essential functions of all library positions, expand on the process of filling vacancies by prescreening applicants before the supervisors interviewed candidates, conduct background checks and criminal checks when required by law.

CLERK TYPIST II: The vacant position was filled March 1, 1994. The capable support offered by Jori White has enabled other staff to continue to respond to increasing work demands. The files were reconfigured for greater efficiency, processes were put in place to assist in more efficient work output and Jori was trained to assist with payroll functions.

SUMMARY: There is no time that the Personnel Office staff are wanting for challenges and changes, expected and unexpected. As a result of the staffs willingness to accept challenges with enthusiasm and creativity, each new and different demand has been accomplished in the excellent style established through this staffs commitment to excellence. The Library is well served by this group of people.

Respectfully Submitted,

Barbara Hoosman Personnel Officer

-41- PERSONNEL OFFICE

Staff Complement

1994

Barbara Hoosman Personnel Officer January 1994 - December 1994

Glenee Salmon Personnel Services Assistant January 1994 - December 1994

Flo Zaragoza Schueller Assistant Personnel Officer July 1994 - December 1994

Judith Thompson Personnel Services Assistant January 1994 - December 1994

Jori White Clerk Typist II March 1994 - December 1994

-42- PERSONNEL OFFICE

Staff Activities. Classes. Workshops

1994

Barbara Hoosman

Communication: Access to Power Cultural Diversity training Leadership Minneapolis Self-Expression and Leadership Wages, Hours and Pay

Glenee Salmon

Conducting Job Analysis and Writing Job Descriptions Cultural Diversity training FMLA and Domestic Partners as Dependents Introduction to Windows Managing the Plateaued Employee

Judith Thompson

Cultural Diversity training Employee Communications Introduction to Labor Relations Introduction to Windows Preparing Legal and Effective Employee Handbooks Recruiting and Candidate Sourcing Windows Accessories

Florence Zaragoza Schueller

Cultural Diversity training New Supervisors/Managers training Workers Compensation Update

Jori White

Cultural Diversity training

-43- MINNEAPOLIS PUBLIC LIBRARY AND INFORMATION CENTER PERSONNEL MANUAL Appendix II Salary Schedules for all Library Positions and Promotional Lines Effective dates indicated Adopted by the Library Board

TITLE JAN 1, 1993 JUL 1, 1993 STEP BIWKLY STEP BIWKLY LOCAL 99 ACCOUNTING & FISCAL PLANNING LINE Account Clerk I (252) 1 700 1 714 (III) 2 731 2 745 3 798 3 814 4 830 4 846 5 861 5 878 6 897 6 914 7 931 7 949

Account Clerk II (253) 1 815 1 831 (V) 2 868 2 885 3 963 3 982 4 1002 4 1022 5 1047 5 1067 6 1085 6 1106 7 1132 7 1154

ADMINISTRATIVE SERVICES LINE Library Page I (590) 1 516 1 526 (I) 2 544 2 555 3 572 3 583 4 602 4 614 5 621 5 633 6 639 6 651 7 664 7 677 8 685 8 698

Clerk I (364) 1 631 1 643 (II) 2 653 2 666 3 699 3 713 4 723 4 737 5 744 5 759 6 773 6 788 7 801 7 817 Bindery/Processing Aide (320) 1 634 1 646 Clerk Typist I (369) 2 657 2 670 Library Aide I (587) 3 702 3 716 (II) 4 727 4 741 5 748 5 763 6 777 6 792 7 805 7 821

Page 1

-44- JAN 1, 1993 JUL 1, 1993 STEP BIWKLY STEP BIWKLY

Audio Visual Aide I (308) 1 652 1 665 (III) 2 694 2 708 3 760 3 775 4 788 4 803 5 815 5 831 6 844 6 860 7 880 7 897

Library Page II (591) 1 666 1 679 (III) 2 709 2 723 3 776 3 791 4 804 4 820 5 832 5 848 6 861 6 878 7 898 7 916

Library Aide II (588) 1 725 1 739 (IV) 2 755 2 770 3 823 3 839 4 855 4 872 5 886 5 903 6 921 6 939 7 955 7 974

Book Preparation Aide (321) 1 752 1 767 (IV) 2 784 2 799 3 853 3 870 4 887 4 904 5 920 5 938 6 955 6 974 7 991 7 1010

Clerk Typist II (370) 1 763 1 778 (IV) 2 794 2 809 3 864 3 881 4 898 4 916 5 931 5 949 6 966 6 985 7 1001 7 1021

Duplicating Machine Operator II 1 787 1 802 (459) 2 819 2 835 (IV) 3 888 3 905 4 923 4 941 5 954 5 973 6 991 6 1010 7 1026 7 1046

Page 2

-45- JAN 1, 1993 JUL 1, 1993 STEP BIWKLY STEP BIWKLY

Duplicating Machine Operator III 1 807 1 823 (445) 2 856 2 873 (V) 3 935 3 953 4 974 4 993 5 1012 5 1032 6 1052 6 1073 7 1095 7 1116

Library Aide III (152) 1 813 1 829 (V) 2 866 2 883 3 961 3 980 4 999 4 1018 5 1045 5 1065 6 1083 6 1104 7 1130 7 1152

Audio Visual Coordinator (302) 1 830 1 846 (V) 2 884 2 901 3 980 3 999 4 1018 4 1038 5 1063 5 1084 6 1102 6 1123 7 1150 7 1172

Library Order Clerk (593) 1 938 1 956 (V) 2 988 2 1007 3 1065 3 1086 4 1104 4 1126 5 1143 5 1165 6 1184 6 1207 7 1228 7 1252

Circulation Department Clerk (354) 1 925 1 943 (V) 2 983 2 1002 3 1086 3 1107 4 1128 4 1150 5 1177 5 1200 6 1218 6 1242 7 1267 7 1292

Library Technician (565) 1 950 1 969 (V) 2 1007 2 1027 3 1107 3 1129 4 1148 4 1170 5 1195 5 1218 6 1237 6 1261 7 1285 7 1310

Page 3

-46- JAN 1, 1993 JUL 1, 1993 STEP BIWKLY STEP BIWKLY

Clerical Supervisor (363) 1 948 1 966 (VI) 2 1013 2 1033 3 1121 3 1143 4 1156 4 1179 5 1214 5 1238 6 1268 6 1293 7 1320 7 1346

Bibliographic Control Clerk (336) 1 1016 1 1036 (VI) 2 1084 2 1105 3 1193 3 1216 4 1238 4 1262 5 1283 5 1308 6 1340 6 1366 7 1391 7 1418

ART & RELATED LINE Graphic Artist (451) 1 836 1 852 (V) 2 891 2 908 3 947 3 965 4 1004 4 1024 5 1062 5 1083 6 1106 6 1128 7 1155 7 1178 8 1202 8 1225

BINDERY LINE Bindery Worker (324) 1 858 1 875 (IV) 2 891 2 908 3 958 3 977 4 992 4 1011 5 1024 5 1044 6 1059 6 1080 7 1094 7 1115

Bookbinder (322) 1 813 1 829 (V) 2 866 2 883 3 961 3 980 4 999 4 1018 5 1045 5 1065 6 1083 6 1104 7 1130 7 1152 COMMUNICATIONS LINE Telephone Operator I (812) 1 652 1 665 (III) 2 694 2 708 3 760 3 775 4 788 4 803 5 815 5 831 6 844 6 860 7 880 7 897

Page 4

-47- JAN 1, 1993 JUL 1, 1993 STEP BIWKLY STEP BIWKLY

DATA PROCESSING LINE Computer Operator I (907) 1 700 1 714 (IV) 2 731 2 745 3 798 3 814 4 830 4 846 5 861 5 878 6 897 6 914 7 931 7 949

Data Entry Operator II (576) 1 711 1 725 (IV) 2 757 2 772 3 836 3 852 4 867 4 884 5 902 5 920 6 938 6 956 7 977 7 996

Computer Operator II (873) 1 813 1 829 (V) 2 866 2 883 3 961 3 980 4 999 4 1018 5 1045 5 1065 6 1083 6 1104 7 1130 7 1152

Computer Technician (977) 1 900 1 918 (V) 2 954 2 973 3 1049 3 1069 4 1088 4 1109 5 1133 5 1155 6 1171 6 1194 7 1217 7 1241

Programmer/Analyst (681) 1 926 1 944 (VI) 2 990 2 1009 3 1096 3 1117 4 1130 4 1152 5 1186 5 1209 6 1239 6 1263 7 1290 7 1315

Computer Operator III (855) 1 948 1 966 (VI) 2 1013 2 1033 3 1121 3 1143 4 1156 4 1179 5 1214 5 1238 6 1268 6 1293 7 1320 7 1346

Page 5

-48- JAN 1, 1993 JUL 1, 1993 STEP BIWKLY STEP BIWKLY

Computer Specialist (976) 1 1064 1 1085 (VI) 2 1143 2 1165 3 1192 3 1215 4 1245 4 1269 5 1297 5 1322 6 1353 6 1379 7 1414 7 1442

STAFF ASSISTANCE LINE Administrative Aide (254) 1 813 1 829 Community Libraries Clerk (254) 2 866 2 883 (V) 3 961 3 980 4 999 4 1018 5 1045 5 1065 6 1083 6 1104 7 1130 7 1152

BUILDING UNIT ADMINISTRATIVE SERVICES LINE Stock Clerk II (746) 1 865 1 882 (V) 2 908 2 926 3 987 3 1006 4 1018 4 1038 5 1054 5 1075 6 1091 6 1112 7 1130 7 1152

ATTENDANT, CUSTODIAL & SERVICE LINE Janitorial Worker (615) 1 746 1 761 (III) 2 788 2 803 3 830 3 846 4 877 4 894 5 912 5 930 6 947 6 965 7 980 7 999

JAN 1, 1993 JUL 1, 1993 STEP HRLY STEP HRLY EQUIPMENT OPERATOR LINE Delivery Worker (413) 1 11. 32 1 11. 54 (III) 2 12.11 2 12.35 3 12.91 3 13.16 4 13 .67 4 13.94 5 14.43 5 14.71 6 15.28 6 15.58

Page 6

-49- JAN 1, 1993 JUL 1, 1993 STEP BIWKLY STEP BIWKLY

PLANT OPERATION & MAINTENANCE LINE Janitorial Crew Leader (574) 1 828 1 844 Janitorial Engineer-Central (579) 2 880 2 897 (IV) 3 934 3 952 4 991 4 1010 5 1035 5 1055 6 1080 6 1101 7 1128 7 1150

Janitorial Engineer-Community (569) 1 866 1 883 (IV) 2 923 2 941 3 977 3 996 4 1035 4 1055 5 1080 5 1101 6 1128 6 1150 7 1177 7 1200

INVESTIGATIVE, MONITORING & RELATED LINE Library Security Guard (732) 1 867 1 884 (V) 2 923 2 941 3 1025 3 1045 4 1065 4 1086 5 1114 5 1136 6 1154 6 1177 7 1204 7 1227

Page 7

-50- NOV 1, 1992 JUN 1, 1993 JUL 15, 1994 LOCAL 70 STEP HRLY STEP HRLY STEP HRLY

PLANT OPERATION & MAINTENANCE LINE Operating Maintenance Engineer (639) 1 13. 66 1 13. 51 1 13.78 (V) 2 15.36 2 15.20 2 15.51 3 17.07 3 16.89 3 17.23

Page 8

-51- JAN l, 1993 JUL l, 1993 LACE STEP BIWKLY STEP BIWKLY ADMINISTRATIVE SERVICES LINE Clerk Typist II (436) 1 829 1 845 (IV) 2 862 2 879 3 936 3 954 4 974 4 993 5 1006 5 1026 6 1043 6 1063 7 1080 7 1101

Clerk Steno II (368) 1 896 1 913 (V) 2 952 2 971 3 1052 3 1073 4 1094 4 1115 5 1140 5 1162 6 1181 6 1204 7 1230 7 1254

Library Administration Clerk (586) 1 969 1 988 (VI) 2 1035 2 1055 3 1145 3 1167 4 1188 4 1211 5 1234 5 1258 6 1288 6 1313 7 1339 7 1365

Payroll/Personnel Services Ass't (685) 1 1092 1 1113 (VI) 2 1161 2 1184 3 1275 3 1300 4 1322 4 1348 5 1370 5 1397 6 1428 6 1456 7 1482 7 1511

Page 9

-52- NON REPRESENTED SUBSTITUTES SEP 22, 1991 STEP HRLY

Library Page I, Substitute (636) 1 6.63 (I) 2 6.99 (Job Title and Salary Schedule 3 7.35 established 9/22/91) 4 7.72 5 7.97 6 8.21 7 8.52 8 8.80

JUL 1, 1991 STEP HRLY

Library Aide I, Substitute (584) 1 8.25 (II) 2 8.56 3 9.14 4 9.45 5 9.74 6 10 .11 7 10.50

FEB 5, 1992 STEP HRLY

Library Aide II, Substitute (154) 1 9.36 (IV) 2 9.76 3 10.63 (Job Title and Salary Schedule 4 11. 04 established 2/5/92) 5 11.44 6 11. 88 7 12.33

JUL 1, 1991 STEP HRLY

Library Assistant, Substitute 1 11. 58 (K02) 2 12.06 3 12.54 4 13. 03 5 13 .57 6 14.10

JUL 1, 1991 STEP HRLY

Librarian II, Substitute 1 13.20 (KOl) 2 13.72 3 14.27 4 14.83 5 15.44 6 16.03

Page 10

-53- JAN 1, 1993 JUL 1, 1993 NONREPRESENTED SUPERVISORS STEP BIWKLY STEP BIWKLY

ACCOUNTING & FISCAL PLANNING Account Clerk Supervisor (250) 1 1094 1 1101 (VII) 2 1174 2 1183 3 1220 3 1230 4 1275 4 1286 5 1327 5 1339 6 1383 6 1396 7 1445 7 1459

ADMINISTRATIVE SERVICES Supervisor of Shelving (796) 1 965 1 970 (VII) 2 1073 2 1080 3 1117 3 1125 4 1161 4 1170 5 1213 5 1223 6 1266 6 1277 7 1320 7 1332

Supervisor of Circulation (768) 1 1193 1 1202 (VII) 2 1243 2 1253 3 1296 3 1307 4 1350 4 1362 5 1408 5 1421 6 1469 6 1484 7 1529 7 1545

Supervisor of Acquisitions (764) 1 1349 1 1361 (VIII) 2 1404 2 1417 3 1465 3 1480 4 1526 4 1542 5 1590 5 1607 6 1660 6 1678 7 1731 7 1751

Literacy Coordinator (193) 1 1275 (VIII) 2 1359 (Job Title and Salary Schedule 3 1444 established 7/1/93) 4 1527 5 1612 6 1696 7 1778 Administrative Assistant II (429) 1 1289 1 1314 (VIII) 2 1373 2 1400 3 1458 3 1486 4 1541 4 1571 5 1626 5 1658 6 1710 6 1743 7 1792 7 1827

Page 11

-54- JAN l, 1993 JUL l, 1993 STEP BIWKLY STEP BIWKLY

BINDERY Supervisor of Preparations (489) 1 1193 1 1202 (VII) 2 1243 2 1253 3 1296 3 1307 4 1350 4 1362 5 1408 5 1421 6 1469 6 1484 7 1529 7 1545

DATA PROCESSING EDP Systems Analyst & Programmer II 1 1208 1 1218 (463) 2 1288 2 1299 (VIII) 3 1366 3 1379 4 1445 4 1459 5 1524 5 1540 6 1603 6 1620 7 1680 7 1699

STAFF ASSISTANCE LINE Public Affairs Coordinator (158) 1 1208 1 1218 (VIII) 2 1288 2 1299 3 1366 3 1379 4 1445 4 1459 5 1524 5 1540 6 1603 6 1620 7 1680 7 1699

PLANT OPERATION & MAINTENANCE Community Facilities Supervisor (376) 1 1304 1 1315 (VIII) 2 1355 2 1367 3 1409 3 1422 4 1466 4 1481 5 1523 5 1539 6 1584 6 1601 7 1646 7 1664

Central Facility Supervisor (353) 1 1410 1 1423 (IX) 2 1468 2 1483 3 1526 3 1542 4 1587 4 1604 5 1653 5 1671 6 1719 6 1739 7 1786 7 1807

Page 12

-55- JAN 1, 1993 JUL 1, 1993 NONREPRESENTED MANAGERS STEP BIWKLY STEP BIWKLY

Personnel Officer (658) 1 1526 1 1556 (IX) 2 1590 2 1621 3 1660 3 1692 4 1731 4 1765 5 1803 5 1838 6 1880 6 1917 7 1957 7 1995

Manager, Finance (631) 1 1619 1 1651 (X) 2 1681 2 1714 3 1744 3 1778 4 1813 4 1848 5 1882 5 1919 6 1954 6 1992 7 2031 7 2071

Supt. Library Bldgs & Grounds (758) 1 1605 1 1636 (XI) 2 1728 2 1762 3 1817 3 1852 4 1915 4 1952 5 2021 5 2060 6 2128 6 2169 7 2244 7 2288

Page 13

-56- JAN 1, 1994 JAN 1, 1995 JAN l, 1996 PLUM STEP BIWKLY STEP BIWKLY STEP BIWKLY

Library Assistant I 1 938 1 959 1 981 (K03) 2 978 2 1000 2 1023 *Became new top step in 3 1016 3 1039 3 1062 1983, except for staff 4 1058 4 1082 4 1106 who were currently on 5 1100 5 1125 5 1150 either step 9 or 10. 6 1143 6 1169 6 1195 7 1187 7 1214 7 1241 8 1234 8 1262 8 1290 *9 1285 *9 1314 *9 1344 10 1339 10 1369 10 1400

Library Assistant II 1 993 1 1015 1 1038 (K04) 2 1034 2 1057 2 1081 3 1073 3 1097 3 1122 4 1116 4 1141 4 1167 5 1161 5 1187 5 1214 6 1207 6 1234 6 1262 7 1257 7 1285 7 1314 8 1306 8 1335 8 1365 9 1357 9 1388 9 1419

Librarian II 1 1109 1 1134 1 1160 (K05) 2 1152 2 1178 2 1205 3 1199 3 1226 3 1254 4 1248 4 1276 4 1305 5 1297 5 1326 5 1356 6 1347 6 1377 6 1408 7 1403 7 1435 7 1467 8 1458 8 1491 8 1525 9 1518 9 1552 9 1587 10 1578 10 1614 10 1650

Librarian III 1 1366 1 1397 1 1428 (K06) 2 1422 2 1454 2 1487 3 1484 3 1517 3 1551 4 1546 4 1581 4 1617 5 1611 5 1647 5 1684 6 1681 6 1719 6 1758 7 1753 7 1792 7 1832

Page 14

-57- JAN 1, ·1993 JUL 1, 1993 LIBRARIAN SUPERVISORS STEP BIWKLY STEP BIWKLY

Librarian IIIa (K07) 1 1349 1 1375 (INFORM Librarian) 2 1404 2 1431 3 1465 3 1494 4 1526 4 1556 5 1590 5 1621 6 1660 6 1692 7 1731 7 1765

Librarian IV (K08) 1 1526 1 1556 2 1590 2 1621 3 1660 3 1692 4 1731 4 1765 5 1803 5 1838 6 1880 6 1917 7 1957 7 1995

Librarian V (K09) 1 1666 1 1698 2 1737 2 1771 3 1810 3 1845 4 1888 4 1925 5 1967 5 2005 6 2050 6 2090 7 2135 7 2177

Page 15

-58- JAN 1, 1993 JUL 1, 1993 MANAGEMENT STEP BIWKLY STEP BIWKLY

Librarian VII (Kll) 1 1994 1 2033 2 2094 2 2135 3 2198 3 2241 4 2307 4 2352 5 2424 5 2471 6 2547 6 2597 7 2674 7 2726

AUG 1, 1992 AUG 1, 1993

Director (K14) 1 3160.34 1 3291.19

Page 16

-59- PUBLIC RELATIONS OFFICE Annual Report

1994

The Public Relations Office coordinates internal and external public relations to promote more and better use of the library. Messages are conveyed through the production and dissemination of media releases and informational pieces such as Events calendars, posters, flyers, and brochures; through exhibits and signage; through internal communication vehicles such as the Official Bulletin, and through representation at community events. Public Relations staff performs desktop publishing, graphic design functions, print production, and programming and outreach activities.

The library was honored to receive the 1994 John Cotton Dana Award for an exceptional total annual coordinated public relations program. Cited were the development of a new identity with the sophisticated use of graphics on a colorful array of promotional materials, and the eventful centennial celebrations of Government Documents and Children's Services in 1993. The award, which has been presented by the American Library Association continuously since 1946, recognizes outstanding achievement in the promotion of library services. Over 77 libraries and library systems submitted entries for the 1994 award. As the award letter noted, "successful public relations programs rely on a team effort." Accordingly, the entire MPL staff can take pride in this achievement.

A new communication vehicle was developed in 1994 when the monthly "Events" calendar was reformatted into a newsletter beginning with the February issue. The newsletter provides a voice for the promotion of new services, exhibits, programs, etc., as well as listing of monthly events. Distribution was expanded to include all registered neighborhood groups, all schools in Minneapolis (one copy for each staff member) and parks (copies for public distribution). In the fall it was proposed to combine the library's newsletter with that of the Friends, and groundwork was laid to hire a designer and effect the merger beginning with the April 1995 issue.

The August inauguration of "InfoLine," MPL's new quick telephone reference service, provided an excellent P.R. opportunity. PRO developed a nameplate, designed T-shirts for staff, and produced promotional materials including bookmarks, flyers, stickers, and rolodex cards. The latter were distributed to media people, to businesses through the Chamber of Commerce, and to banks for loan officers who call the library for used car prices. News releases about the new service resulted in stories in a variety of media, including an illustrated feature on the front page of the Star Tribune Variety section. The ribbon cutting was filmed by two TV news stations, and lnfoLine supervisor Susan Carr Brown was interviewed on a TV talk show.

-60- A focus of 1994 was the production of materials to help patrons make better use of the library. This included a long awaited update of the "Quick Subject Directory," improvements to MPL's listings and display ads in the White and Yellow Pages, new signage for Technology/Science/Documents and Art/MusicNideo, and new brochures on "How to Use Your Library Card," "How to Use Interlibrary Loan Service" and "The Online Catalog: Your Key to Library Access." Also to make the online catalog easier to use and to make users aware of the new features, Request Slips were revised and the July "Events" newsletter featured an article on patron-placed holds, patron records, voice notification, and telephone renewals. Late in the year, PRO worked to redesign MPL's library card to be more attractive and user-friendly.

In an effort to improve the safety and appearance of the arcade, the handling of giveaway newspapers at Central was revised. The public lockers, no longer being used for their original purpose, were upfitted to be used as newspaper bins and free-standing newspaper racks were disallowed. PRO developed new procedures and corresponded with affected parties in order to put the changes into effect in January 1995.

Another important major project was the production of the 1994 edition of "The Book Scene ... Especially for Teens," a 58-page annotated list of 500+ titles recommended by the Young Adult Services Department. Because it was expanded both in quantity and physical size from the previous version, printing was done by an outside vendor. PRO worked closely with the printer on the pre-press process, using a variety of software to output computer files for printing of text and artwork. PRO assisted with promotion of the booklist, as well as numerous other YA projects, including Homework Helper Centers, Read Team, art contest, Word Works writing workshops, a teen-produced newsletter, and a cooperative effort with the Star Tribune to enlist teen-written book reviews.

PRO also worked with an outside designer and printer on the production of a full-color brochure titled "It's Time to Renew." Expanding on text and icons developed by Ellerbe Becket, the brochure graphically portrays the need for a new Central Library and the vision of the new library as a connector to information as well as a connector of people, heritage, and cultures.

Special children's promotions during the year included a new adjunct to the summer reading program, "Library Kids PLUS (Parks + Libraries = Ultimate Summer), the ALA "Jump Start" program to encourage library card sign-up for all first, second, and third graders in city schools, and special multicultural programming in celebration of the 75th anniversary of Children's Book Week.

The Graphic Arts and Print Shop staff produced a new high of 635 different pieces in 1994, including a wealth of promotional materials as well as forms, weekly bulletins, and reports; several publications were produced for the Friends of the Minneapolis Public Library, costs for which were reimbursed to MPL.

-61- Staff prepared and mounted seven exhibits in the Central Library arcade during the year, featuring the following topics: through February 4: Remembering When ... Famous Minnesotans Recall Childhood Reading Memories Feb. 8-March 7: The Book Scene ... Especially for Teens March 16-May 17: Minnesota Book Awards May 27-June 29: A Stronger Soul Within a Finer Frame: Harlem Renaissance July 6-Aug. 1: The Eagle Has Landed: 25th Anniversary of the Moon Walk Aug. 4-Sept. 30: The Library of the Future (icons and text from the brochure "It's Time to Renew") Oct. 7-Nov. 2: Our Common Ground: Portraits of Everyday Heroes Nov. 7-Dec. 31: Read Across America: 75th Anniversary of Children's Book Week

MPL also hosted three free-standing, traveling displays on second floor: a censorship display titled "Bonfire of Liberties" in March, an exhibit from University of Minnesota Special Collections on the Harlem Renaissance in May-June, and the 1993-94 Lions Clubs International Peace Poster Exhibit: "A Journey to Peace" in August-September (posters created by children ages 11-13 from around the world on the concepts of peace and international understanding). Special programming in conjunction with exhibits included a panel on "Docs Political Correctness=Censorship?," the Freedom of Information Day awards ceremony, and an outdoor jazz concert on the Nico11et Mall featuring the music of the Harlem Renaissance, and a slide lecture by photographer Bruce Caines on his book "Our Common Ground."

As we enter the last half decade before the new century, the library stands poised to offer new and improved services and facilities. Noteworthy for 1995 will be the new bookmobile, facility improvements at Walker and Hosmer, and planning for a new computer system that will improve library access and also provide citizens with a link to city information. In the longer range, planning will continue toward a new Central Library. PRO looks forward to promoting these new developments and continuing to strengthen awareness and use of the library.

Respectfully submitted, /(;.U,::7 Z/ 4;v? (,'~ Kristi Gibson Public Affairs Coordinator

-62- PUBLIC RELATIONS OFFICE Staff Complement

1994

Gerald Anderson Duplicating Machine Operator III January I-December 31

Margaret SanRoman Clerk Typist I (.5) January I-December 31

Kristi Gibson Public Affairs Coordinator January I-December 31

Doris Peterson Duplicating Machine Operator II January I-December 31

Suzanne Thompson Graphic Artist January I-December 31

Robert Williams Graphic Artist (.5) January I-December 31

-63- PUBLIC RELATIONS OFFICE Staff Activities

1994

Kristi Gibson Memberships Minnesota Library Association (MLA)

Awards Certificate of Merit in Library Public Relations Council's "Share the Wealth" competition John Cotton Dana Award

Boards. Committees MLA Public Relations Committee MLA Newsletter and Publications Committee MLA Newsletter - Co-editor MELSA Public Relations Project Team

Workshops, Conferences. and Seminars "Feedback 4" session on WCCO-TV news, March 3 Advanced Design for Desktop Publishing, Ragan Communications, March 4 Newsletter Design, Writing, and Production, The Newsletter Factory, March 7 Diversity Training for Supervisors, April 21 Minnesota Library Association Conference, Duluth, October 6-7 Library Advocacy Now, October 28 MPL-HCL Joint Managers Meeting, November 16 Strategic Communications Planning Sessions, City Communicators, December 8, 15, 21

Gerald Anderson Workshops. Conferences. and Seminars: Diversity Training, August 25

Doris Peterson Workshops, Conferences. and Seminars: Diversity Training, August 11

Margaret SanRoman Workshops, Conferences. and Seminars: Diversity Training, August 25

Suzanne Thompson Workshops. Conferences. and Seminars Advanced Design for Desktop Publishing, Ragan Communications, March 4 Diversity Training, August 16

Robert Williams Workshops. Conferences. and Seminars: Diversity Training, June 2

-64- ---1--

CEHTRAL LIBRARY Annual Report

1994

This was a year to change some things around at the Central Library, with the hopeful intention of making the library easier to use for the public, and services easier to manage and provide for the staff.

A catalyst for much of the change was the creation of InfoLine, the quick telephone reference service envisioned by the What Next Committee and presented to the staff at the end of 1993. In January 1994 Susan Carr Brown was selected to head this new service and devoted her energies full - time to prepare for its start up on August 1. This included selecting the collection, designing the space, recruiting the staff, and refining the level and scope of services this new department would provide. It also included a library-wide contest to name the new service, which resulted in the name InfoLine. Opening day featured a ribbon cutting ceremony and full media coverage, and the phones have been ringing almost nonstop ever since.

The creation of InfoLine had direct and dramatic impact on almost all Central Library Departments. The Librarian III position needed to lead the service came from the staff complement of the Technology, Science and Government Documents Division. In order to staff InfoLine, one Aide II position each from Art & Music, Business & Economics, Humanities and Tech/Sci/Docs was reassigned. Those departments had to devise plans and realign services and job duties in order to accommodate this loss. Further, the Film and Video desk was slated to be closed, the Aide IIs reassigned to InfoLine and the Audio-visual Coordinator to Interlibrary Loan. This necessitated a close examination of the duties and responsibilities of that service point and the difficult but necessary decision to cease circulation of 16mm film to the public. The continuing drop in circulation and audience, as well as the labor intensiveness of the service, made this decision inevitable. A careful and respectful public relations effort communicated this decision to our small but loyal user base. The creation of InfoLine also resulted in a changed focus at the Information Desk, and a separate InterLibrary Loan Department. This meant that the Aide Is at the Information Desk had to be reassigned as vacant positions became available, and that a largely new Interlibrary Loan staff had to learn Interlibrary Loan procedures at the same time they were readying for the physical move of their operations.

All of this went very smoothly, thanks to the hard work and good grace of all the staff members involved and affected. I would particularly single out Susan Carr Brown and Susan Tertell for InfoLine, Walter Gegner for the Film and Video desk, and Roger Hurd for Interlibrary Loan. They provided strong and capable leadership to their areas of responsibility and paid careful attention to people and to detail, so much so that as administrator of this reorganization I really had very little to do.

-65- Other areas of the Central Library reorganized as well. The Technology/Science/Government Documents Division, formed at the end of 1993, combined desks to establish a single service point staffed by two librarians and an aide. The Bindery and the Shelving Department, merged under one supervisor in 1993, were given the new name of Collections Maintenance Department to reinforce the important responsibility for care and handling of the Library's collection. New procedures were put in place to streamline the sorting process and ensure that materials were back in the subject departments within four hours of return. With the closing of the Films Desk and the cessation of 16mm film circulation Art & Music Film & Video officially became Art, Music & Video. INFORM redesigned their workspace and took over room 133 as a much needed workroom/meeting room.

Early retirement incentives offered in 1993 meant that several long-term staff members opted to leave, resulting in key vacancies in 1994. For the Central Library these included Audrey Canelake, Librarian in Humanities, Lois Ringquist, Assistant Department Head in Children's Services, and Eileen Schwartzbauer, Department Head in Sociology. Additionally, the retirement of Dan Teisberg as Head of Collection Development for Community Libraries resulted in the transfer of Carol Van Why to that position and a vacancy in the position of Division Manager for Humanities. It took most of the year for this all to sort itself out as, with transfers and promotions, many on the professional staff changed jobs. Promotions included Amy Ryan, Division Head in Humanities, Renee Reed, Department Head in Sociology, Virginia Bush, Assistant Department Head in Children's Services, Ted Hathaway, Assistant Department Head in Sociology, and Anita Bealer, Assistant Department Head in Art, Music, & Video. Five librarians new to the system were hired at Central this year and one librarian was promoted from the classified staff. Additionally, unique arrangements were made with Aides Georgianna Tiggas and Carrie Brunsberg in InfoLine and Librarians Helen Burke and Nina Biddle in Humanities to split their time half and half between Catalog and the public service desks.

The mezzanine periodical cleanup project, a joint effort of the Humanities, Technology/Science/Documents, Business, and Collections Maintenance Departments, involved standardizing retention practices for circulating periodicals and discarding years and years and hundreds and hundreds of loose issues. The identification of short runs for possible discard was another goal. The result was some much needed space in the stacks. The Humanities Division also made a concerted effort to order their open and closed stacks; establishing guidelines and labelling materials so that there would be some objective means to determine if an item belonged in the stacks or on the open shelves. The Children's card catalog and the History card catalog were moved off the main floors. The Library ceased circulating computer software this year and began a pilot project in the Technology/Science/Documents Department to circulate CD ROMS. Betsy Williams, who had been Popular Library materials selector for two years, formally relinquished those duties at the end of 1993 and in 1994 Popular Library became the responsibility of the Humanities Division. Ms Williams took on the task of coordinating the bibliographic instruction program for middle, high and post-secondary school groups.

-66- ' -

The Minneapolis Athenaeum Board had several meetings this year to attempt to determine what their mission and role should be. Several key board members resigned, including President Kay Erickson. Jack Parker succeeded her and mandated monthly meetings in an effort to move the organization forward. Minerva, the 1700 pound bronze statue that stands guard at the doors of Heritage Hall, spent the summer as part of the exhibit " Minnesota 1900" at the Minneapolis Institute of Arts.

1995 promises more changes and challenges with the search for a new Library Director, the prospect of a new automated system, the tax cutting fervor on the state and federal level, and the continued development of information technologies that have the potential to dramatically impact what we do and how we do it each day. We look forward to this new year.

Respectfully submitted, / (J_.,t /1 ~UC/{!J,J iJ ~ Mary Frances Cooper p Chief of Central Library Services

-67- ON-LINE SEARCH ACTIVITY Central Library Subject Departments

1994

Art and Music 99

Business and Economics 1,145

Humanities 688

Municipal Information Library 611

Sociology 643

Special Collections 1

Technology/Science/Documents 485

Total: 3,672

-68- CENTRAL LIBRARY

Staff Complement 1994

Mary Frances Cooper Chief January 1 - December 31

Diane Pfeifer Clerk Typist II January 1 - December 31

-69- CENTRAL LIBRARY

Staff Activities 1994

Mary Frances Cooper

Memberships American Library Association Reference and Adult Services Division Public Library Association Minnesota Library Association

Boards, Committees Metronet Advisory Committee, June 1994- MELSA Collection Development Project Team MELSA Cost Study Analysis Steering Committee, November 1994- Dunwoody Institute, Focus Group, Library Services

Classes, Workshops Leadership Minneapolis, January-May 1994 University of Minnesota Symposium, Collection Management in the Electronic Age, May 23.

Conferences Public Library Association, Atlanta, GA March 22-26.

Presentations League of Women Voters, Tour, Central Library, February 19. Barnes and Noble, Rosedale, Censorship Forum, November 16

Diane Pfeifer

Memberships MPL Staff Association Secretary Clerk Typist II Committee AFSCME Local 99

Classes, Workshops University of Minnesota Symposium, May 3

-70- CENTRAL LIBRARY

Staff Activities 1994

Conferences/Meetings/Special Events Minnesota Library Association, Duluth, MN, October 7 MLA Support Staff Roundtable, St. Olaf College, Northfield, February 10 Burnhaven Library, March 24 College of St. Catherine, August 9 Gustavus Adolphus College, St. Peter, October 25 College of St. Catherine and MPL, MLA Mailings

-71- ART/MUSIC/VIDEO DEPARTMENT

Annual Report

1994

The creation of lnfoline in August 1994 affected all aspects of Central Library services, but probably no department was affected as radically as Art/Music/Films. To adequately staff the new service, the Films/Video Desk was closed in August and the staff transferred. Three Library Aides II (Judy Pinski, Heidi Johnson, and Jackye Whitner) were transferred to Infolinc; Jim Frey, the Audiovisual Coordinator, was transferred to a new position in charge of a re-structured Interlibrary Loan office. In addition, Art/Music lost one full­ time Library Aide JI position from its permanent staff complement when Debbie Hamilton transferred to Infoline. These changes had major implications to the traditional services offered by the department.

16mm Films and Videocassettes:

Most notable was the decision to suspend public booking and circulation of 16mm films as of September 1, ending a service the Minneapolis Public Library had first introduced in 1947. Circulation and viewing audiences had both declined precipitously since the early 1980s. Even before the announcement was made regarding discontinuation of the service, both measures of activity were much smaller in 1994 than in any previous year. Circulation for the first ten months of 1994 was 2,414, with an audience count of 38,611. This compares quite starkly with figures from ten years ago when circulation stood al 13,126 and audience counts exceeded 650,000.

The high levels of staff support needed to keep a declining service in operation was a principal issue in reaching a decision that would have been inevitable before the end of the decade in any case. The start-up of Infoline merely hastened that decision.

To prepare film borrowers for the change, announcements were mailed to borrowers who were registered with the Films/Video Desk during the last two years. Public reaction has been mixed, ranging from disappointment and resignation to anger. Large numbers of 16mm titles are not available on videocassette and film borrowers have been referred to other film services, such as the University of Minnesota Film and Video Service. Most such services, however, charge lending fees from $16-50 per rental and many of our borrowers arc unable to afford these prices. There is only one remaining public library 16mm film service at Dakota County Library; their service is slated to close in July 1995.

Many borrowers have inquired about whether they could purchase or otherwise obtain particular 16mm films from our collection "since you arc probably just going to throw them away anyway". In examining the original purchase and licensing agreements, however, we discovered that the original producer or distributor often retained very specific performance rights to the content of the films, rights that could not be transferred automatically lo anyone else. After consulting the City Atlorney, we were advised to obtain signed releases from each original production/distribution company before the films are transferred to other parties. As of the end of 1994, staff have begun to trace the rights-

-72- holders for the films so we can attempt to obtain the proper release statements. This will be a very long process, however.

Large numbers of 16mm films will be retained for programming purposes in community libraries and the Children's Department. Art/Music/Video continues its responsibility to coordinate booking service for programs, using former Films/Video Desk staff from Infoline. Since these staff members are available for only limited hours, several new procedures were introduced to make the booking process more efficient and reliable. Community library staff are asked to submit all requests for film booking in writing at least 6 days in advance. For short-notice emergencies, the Infoline Aides pulled together duplicate copies of popular children's and family films and organized them into 13 "Emergency Film Packets". Each packet contains three to four 16mm films spliced together into continuous programs of 25-45 minutes in length. In the event of an emergency, branch library staff can stop by the Art/Music/Video Department, select the program they want and sign it out using a special procedure designed by Jackye Whitner.

The single most revolutionary change to the film booking process, however, was the new Film Booking program adapted by Jeff Hotchkiss of EDP Technical Support from Paradox database software. This system, now installed on Art/Music/Video's 486 personal computer, has transformed an arduous, picky, detailed process involving thousands of flip cards and handwritten slips of paper into a fast and convenient system.

The Art/Music/Video Desk assumed reference and advisory responsibilities for the video collection after Films/Video closed in August. This has meant an increase in the workload at the reference desk as video questions were added to the normal complement of art and music reference questions. A number of frustrations (mostly unavoidable) have accompanied this. Missing videos (i.e., videos listed as on shelf by MAX, but which are in fact not on the shelf) have been a major problem. In some cases, the delivery of returned videos from Circulation or Shelving has been slower than anticipated so specific titles cannot be located when people request them. In other cases, the pilferage and theft of popular videos continues as it has since they were first transferred to open shelves in 1993. The high number of video requests relative to all other requests, the difficulty in locating specific titles, and the distance of the collection from the desk, all combine to make video reference an intensive activity that is not often met with success.

Video circulation for 1994 was 108,559, a 13.6% decrease from the 1993 circulation of 125,747. This was expected after changing circulation procedures in October 1993 which placed videos on the open shelf for the first time. We anticipated that the collection would lose more videos because of the relaxed security and slower delivery schedules, but nonetheless are surprised that even a diminished collection with delayed turnaround time can generate so much circulation activity.

Circulation, in fact, has been so relentless that Art/Music/Video has had a difficult time keeping up with re-shelving returned videos. With the Art/Music/Video shelver already fully laden with re-shelving Art and Music books, scores, compact discs and phonograph records, video re-shelving represents an enormous extra burden. Also, through the end of 1994, the Shelving Department was unable to provide assistance for video re-shelving. The task, therefore, has fallen to the Infoline Aides who return to Films/Video as part of their off-desk assignments. The amount of video material to be re-shelved has often been so high that the Infoline Aides have had little time for other duties.

-73- In anticipation of these kinds of problems, the department obtained an R TI videocassette inspector/rewinder in April. This device allows staff to inspect videos for damage at high speed. It reports the number, type, severity and location of each damaged section of a videotape and improves the staff's ability to know when to discard or replace flawed tapes. It is a great improvement over the old method of putting the video into a VCR and watching the monitor for three minutes to see if there is noticeable damage. With a circulation of over 100,000 videos per year, each week brings anywhere from 20-40 tapes for which the borrower has reported damage or an inability to play. The video inspector gives us a chance to easily determine whether these reports are valid or not. Since approximately 80% of the reports are not accurate, the library avoids discarding tapes that are actually in good working order.

Periodicals and Continuations:

Art/Music/Video continued to evaluate its periodical subscriptions during 1994, adding about 12 new titles in the areas of popular music (e.g.,Vibe, The Source: Magazine of Hip­ Hop Music, Culture, and Politics, Request, Descarga Newsletter (Latin-American music), and Stroll) and popular, fringe art (e.g., Global Mail, a mail art review, and Rubberstampmadness ).

Among the more interesting acqu1s1t10ns this year were: Performance, a weekly magazine of the popular music concert industry, listing all the currently scheduled concerts and their venues around the country. Until we discovered this periodical we were unable to answer questions about which artists were performing on what dates and in which cities.

The Fine Art Index is an annual continuation which lists thousands of art prints currently "In Print" by title and artist. It also provides a directory of the hundreds of art galleries, museums, graphic art societies and commercial printing houses that sell prints, and provides a price list. This has enabled us to provide for the first time comprehensive referrals for people looking for affordable posters or commercially-produced prints without having to refer them to fine art galleries for limited editions.

In September we subscribed to a new CD-ROM product, MUZE. This is a comprehensive listing of in-print recorded music that is searchable by keyword. It is much easier to use than our other, similar CD-ROM product, Billboard/PHONOLOG, which we have decided to discontinue in 1995.

We finally received word from Macmillan that the publication of their much-anticipated Dictionary of Art is expected in early 1996. This will be the first comprehensive dictionary of art in the English language, comparable to Theme-Becker's Allgemeines Kunstlerlexikon (in German) or Benezit's Dictionnaire (in French), both of which have been indispensable tools for our reference work, but which are hard for our English-speaking public to use on their own. We ordered the Dictionary of Art in December, more than one year in advance of publication, in order to receive a pre-publication discount of $2,000. Total cost is $6,000. We look forward to receiving it in 1996.

Also, in 1994 we cancelled 11 major continuation subscriptions, including ArtBibliographies Modern (@$900/year and available online) and Franz Berwald Samtliche Werke (@$200/year, the complete musical works of an important composer, but one who is obscure to most of our public). In total, we saved $1600 in subscription costs for these 11 titles.

-74- Other Developments:

In addition to the loss of our Films/Video staff to Infoline and ILL, the department's staff saw some significant turnover in 1994. In April, Betsy Williams, Assistant Department Head, transferred to Humanities; Anita Bealer was selected to replace her. Cathy Camper came to our department from Technology /Documents in late August to fill our vacant Librarian II position. We lost an excellent shelver, Jeffry Rosales, to Washburn when he received a well-deserved promotion; during his 20 months in Art/Music/Video, Jeff shelved 1,350 trucks of books, scores and records. Andrea Markov, our long-time Aide and Picture Collection expert moved into a newly created position in the Bindery in December. We sorely miss Betsy, Jeff and Andrea. As of the end of the year, the vacant Shelver and Aide positions were unfilled.

These and the Info line transfers caused a loss of eight experienced staff members during 1994 and resulted in an unusual disruption in our routine workflow. Several projects were interrupted and remain incomplete, such as our plans to completely overhaul and weed the periodical collection or to re-arrange the furniture and equipment of the department to promote better sightlines and quicker access to collection for the staff and public.

Some weeding projects were completed, notably the Clip Art and Interior Design sections, as well as the M and ML call number ranges in the stacks. Also, the staff completed a lengthy project weeding LC-classified titles and tracings from the old card catalogs for art books, music books and scores, and phonograph records

This has been a difficult and sometimes trying year, but now that the changes due to Infoline are complete, we look forward to having a full staff complement and to accomplishing more of our goals during 1995.

Respectfully submitted,

'U? al!_,t;,- Pel~ Walter P. Gegner Department Head

-75- ART, MUSIC AND VIDEO DEPARTMENT Staff Complement

Anita Bealer Librarian II January 1 - May 27

Anita Bealer Assistant Department Head May 31 - December 31

Cathy Camper Librarian II August 29 - December 31

Jonathan Copeland Librarian II January 1 - December 31

James Frey Audio Visual Coordinator January 1 - July 29

Walter Gegner Department Head January 1 - December 31

Deborah Hamilton Library Aide II January 18 - July 23

Barbara Johnsen Clerk Typist II January 1 - December 31

Heidi Johnson Library Aide II January 1 - July 22

Patricia Kerlin Library Aide II January 1 - December 31

Andrea Markov Library Aide II January 1 - December 9

Judy Pinski Library Aide II .5 January 1 - February 4

Judy Pinski Library Aide II February 7 - July 23

Jeffry Rosales Shelver January 1 - November 18

Marcelyn Sletten Library Aide II January 1 - December 31

Jacquelynne Whitner Library Aide II February 7 - July 22

Betsy Williams Assistant Department Head January 1 - April 22

-76- ART, MUSIC AND VIDEO DEPARTMENT Staff Activities

1994

Anita Bealer

Memberships Music Library Association, National Organization Music Library Association, Midwest Chapter PLUM (Professional Librarians Union of Minneapolis) Minnesota Opera Subscriber Saint Paul Chamber Orchestra Subscriber Minnesota Music Libraries Society Scottish Step Dance Performing Group (Fligmagearie) Art Libraries Society of North America (ARLIS)

Boards. Committees Music Library Association, Midwest Chapter - Membership Committee Music Library Association, Midwest Chapter - Preservation Committee Music Library Association, National - Public Libraries Committee Central Library Staff Recognition Committee

Conferences. Conventions Music Library Association Annual Meeting, Kansas City, KS, March 1-6

Classes, Workshops Copyright and The Music Library, pre- conference workshop, MLA Annual Meeting, March 2 MPL-Link Program - Station Observation, May 13 MPL-Link Program - Shelving Overview, May 19 Cultural Diversity Workshop, August 16

Meetings. Special Events Minnesota Music Libraries Meeting & Tour of Pavlek Museum of Broadcasting, May 13

Publications. Performances Fligmagearie: Scottish Ramble, Landmark Center, February 13 Fligmagearie: Scottish Fair, Macalester College, May 7 Fligmagearie: Lake Phalen Centennial, May 22 Fligmagearie: Celtic Festival, Murphy's Landing, August 7

-77- Camper, Cathy

Memberships Minnesota Library Association MSRRT - Minnesota Social Responsibilities Round Table

PLUM (Professional Librarians Association of Minneapolis) Multi-Media Round Table

Boards. Committees Ergonomics Committee Bibliographic Instruction Group

Conferences. Conventions Minnesota Library Association, Duluth, Oct

Presentations MSRRT Presentation, "50 in 90", Duluth, MN, Oct

Publications. Performances Designed and wrote patent search brochure Assisted in annotations of books for "The Book Scene" Article in MSRRT Newsletter, "The Admen Cometh" Reviewer for, School Library Journal & Five Owls

Copeland, Jonathan

Memberships American Library Association PLUM (Professional Librarians Association of Minneapolis) Walker Art Center KFAl - Fresh Air Radio Art Libraries Society of North America (ARLIS)

Boards, Committees MARS Committee, Secretary MELSA's Audio- Visual Interest Group Bibliographic Instruction Group

Classes. Workshops Cultural Diversity Workshop, June 9 DIALOG Training Session, College of St. Catherine, January 10

Conferences, Conventions IMPROV, Info and All That Jazz Conference, University of St. Thomas, April 29

Presentations Bibliographic instruction presentations to Brown Institute, Dunwoody Institute, High School & Junior high school groups

-78- Publications. Performances Prepared Art/Music/Video Reference Update, October 31

Volunteer Volunteer co-producer "Noise Factor Four" program, KFAI-Fresh Air Radio

Walter Gegner

Memberships Walker Art Center MPLIC Staff Association University Film Society American Library Association Librarian Supervisors Union of Minneapolis Art Libraries Society of North America (ARLIS) Ordway Music Theater

Boards. Committees Reference Service Guidelines Committee Video Collection Development Assistance Program, Selection Committee, sponsored by MN Association of Library Friends Minneapolis Municipal Retirement Association Board

Classes. Workshops Internet and the Delivery of Reference Service, MELSA/Roseville Public Library, March 19 Valuing/Managing a Diverse Workforce, MPL, April 21 Introduction to DOS, Civil Service, May 26 Change Management, Mpls Development and Training Office, May 12

Meetings. Special Events Saving our Children: The Power of the Arts, Planning Meeting, 4/6/94 Saving our Children: The Power of the Arts, City Conference, 6/2/94

Barbara Johnsen

Boards. Committees Clerk Typist II Committee

Classes. Workshops Advanced Wordperfect, Civil Service, February 17 Grammar & Usage Seminar, Fred Pryor Seminars, March 23 Cultural Diversity Workshop, August 25 Minneapolis Human Resources Reform Focus Group, December 19

-79- Patricia Kerlin

Special Assignment Processing of new materials in Special Collections, thru July 29

Classes, Workshops Cultural Diversity Workshop, August 16

Memberships Art Libraries Society of North America (ARLIS) MPLIC Staff Association

Andrea Markov

Classes, Workshops Cultural Diversity Workshop, June 15

Memberships Art Libraries Society of North America (ARLIS)

Jeffry Rosales

Classes, Workshops Intermediate Spanish, Minneapolis Community College Cultural Diversity Workshop, July 12

Marcelyn Sletten

Classes, Workshops Cultural Diversity Workshop, May 12 Administration, College of St. Catherine Organization of Knowledge, College of St. Catherine Online Searching, College of St. Catherine Reference Sources in the Sciences, College of St. Catherine Preservation and Conservation, Rosary College International and Comparative Librarianship, Rosary College

Memberships MPL Staff Association Art Libraries Society of North America (ARLIS)

-80- BUSINESS AND ECONOMICS DEPARTMENT Annual report

1994

The big economic news of the year was the numerous increases in the prime rate that occurred during the year. It bumped up five separate times, going from 6% to 8 1/2% in the space of several months. This affected the bond markets and stock markets and made people with adjustable rate mortgages very unhappy. On a more micro scale, the year started off on a happy note in the department with the arrival of the new bookcases we had on order for the Small Business and Vocational areas. The older particle board bookcases were not able to stand up to the weight of books we were putting in them, hence the shelves kept bending and collapsing leaving piles of books on the floor. The new solid wood bookcases were a delight.

Much of the year was devoted to InfoLine: planning for it, making changes in the department to accommodate our loss of an Aide II position, and then the actual start-up on August 1. Staff library-wide were very supportive and by the end of the year the new service was well established and accepted and appreciated by the public. Because of varying publication dates, InfoLine encountered some difficulty in getting some of their materials in time for training and opening day, so we sent over some of our publications that they were missing, most notably Brands and their companies, Encyclopedia of Associations, and the Thomas Register. It was hard to give them up, but we knew it was for a good cause. With the inauguration of InfoLine, the need for the What Next Committee ended, at least for the time being. Mary Frances Cooper ended the committee's work by treating us to a delightful May breakfast at Caffe Solo. And so InfoLine was born.

Each year has its quota of staff changes. Virginia Hasenstein transferred to Technology/Science/Documents, leaving us once again with only one VH in the department. The vacancy that created was filled by Dan Pederson, who made the change from part-time to full-time. The part-time position was filled by Jennifer Nelson in May. In December Dan transferred to a vacancy in Inform, putting his background in the Business Department to good use in another setting. That position remained unfilled at the end of the year. LaNae Sexton transferred to InfoLine, and while we were sorry to lose her, and to lose an Aide II position, we were glad LaNae was able to spend her off-desk time here and continue to work on the Minnesota Industry Files and her other projects, including keeping our plants green and growing.

The loss of one of our Aide II positions involved some changes and belt­ tightening. The Aides III began covering the Wednesday evening spot, with each taking alternate weeks, and also each worked at least one day a week until 5:30. In addition, we made a decision to staff the Directories Desk with only one person from 9 to 10 in the morning and from 4:30 to 5:30 in the afternoon. In reality, the combination of the usual vacations and illnesses meant that both the reference and Directories Desk were staffed by only one person for occasional periods during the week. This caused the more than

-81- occasional patron grumble about not being able to get through on our phone lines, although of course InfoLine was a resource for some questions that would otherwise come to the Business desks.

A committee of department staff, named the "Redesign Team", looked at possible physical reorganization of the department to better utilize our existing staff. The Team members were Randi Miller, John Haag, Vern Harman, Dan Pederson (who had done a department floor plan and cutouts for all our furniture and equipment) and Susan Tertell. We came up with several alternatives, but decided any final action needed to wait until we could determine the impact of InfoLine on the work at the various service points.

The department also "lost" Natalie Hart for three months while she went to Rosary College to work on that part of the requirement for the MLS. We were fortunate to have Jim Bulger fill in for some of Natalie's hours on a permit. Darlene Harff was also gone quite a lot the last part of the year for a less enjoyable reason, since she had health problems that caused her to miss work. This was a setback to the processing of the Minnesota Industry File material. Because of the volume of material we process for this file, it is difficult to make up for lost time. For this reason and others, department staff decided that this will be the last year we will clip from the Pioneer Press.

Dan Pederson continued the mezzanine periodical clean-up project that Virginia Hasenstein started in 1993. He managed to make it through the alphabet before going to Inform, and we were able to free up some needed shelf space and take care of some other problems, which included examining short runs, discrepancies between our holdings and the Periodical List, and loose unbound issues of some magazines. Jennifer Nelson took over the duty of vertical file weeding, and also developed a ProCite database for the department periodical list Vern has been working on as an ongoing project.

Several booklists were compiled during the year to make it easier for patrons to locate information on hard to find topics. Dan Pederson updated the list on vocations, Vern Harman did a new much-needed list of materials on small business, and Nancy Corcoran completed one on "Loans and Grants for your Small Business". In addition, a booklist was put together for the series sponsored by the Friends, "Perspectives on Business in the 90's". This included sections on consumer attitudes and trends, women in business, and Minnesota in the global economy. Linda, Dan and Vern managed to quickly put together an excellent resource list to be used in conjunction with the series.

The Directories Desk staff wanted to examine our collection of foreign telephone books and make some changes in our coverage that would better serve the needs of our users. For instance, we had little coverage for the Latin American countries. We decided to add some foreign phone books, such as Rome, Buenos Aires, Rio de Janeiro, and Madrid. In exchange, we deleted the second copy of some U. S. phone books. This may be some inconvenience to staff, but the added international coverage will be very valuable.

-82- International business remained a hot topic, especially involving the eastern bloc countries. We got many questions on importing and exporting, starting businesses in other countries, tariffs, and laws and regulations. Some questions we were able to help with, others were beyond the depth of our collection and had to be referred elsewhere. More questions came in on more specialized types of investments, such as derivatives, futures, and options, and of course, information on job hunting and starting a small business was requested a lot. The department was extra busy during the period Southdale was closed for remodeling, so it was a relief when they reopened. Even better, they purchased the volumes of state tax forms, so people had another area library to go to for current out-of-state tax forms. This eased the burden on us during the height of the tax season, which was a big help to harried staff.

Since periodicals did not come out of the materials budget in 1994, we had more money available to us to buy monographs and to update some annual publications which we can no longer afford to have on continuation. One of the purchases we made was Business NewsBank, a CD-ROM product which indexes local and regional business publications, including the business sections of the newspapers. About 90% of the articles are full-text and can be printed or downloaded, making it popular with patrons. This new service was loaded on the workstation with the Star Tribune, and will be updated quarterly. New editions of Kompass directories for Australia, the United Kingdom, and Brazil were ordered, as well as new volumes for some of the more heavily used state directories put out by American Business Directories. In addition, we updated seven of our Chain Store Guides. New ones included directories of independent restaurants, home center operators and hardware chains, supermarket, grocery and convenience stores, and wholesale grocers. Other noteworthy items we were able to buy were the three volume set Encyclopedia of Consumer Brands, Notable Corporate Chronologies, and American Business Climate and Economic Profiles.

The department had nine staff meetings during the year. In January, we went for a tour of the CME-KHBB library. This company is the largest advertising agency in the area, and has an excellent collection covering all aspects of advertising. In June and July, all staff attended library-wide training sessions on cultural diversity. At our August staff meeting, Roger Hurd and Jim Frey gave a presentation on the new interlibrary loan procedures. The department "linked" with Shelving in October. Shelving staff toured the Business Department on two dates, and Mary Rathman did a presentation for us on some of the changes in the Shelving Department. In addition, Dan Mayer came to our December staff meeting with scissors, piles of magazines, and ribbon and gave us a refresher course on tying the "library knot".

Several staff members from James J. Hill Reference Library met here on February 28 for a site visit as part of the preparation for their new mission statement. The group was very interested in our collection, especially some of our sources on demographics and statistics. They also admired the TOPS Index the department produces. On August 16, a group of twelve placement counselors from the University of Minnesota came to tour the department to learn more about the resources we have available for helping students do job

-83- searches. In November, the new librarians in Technology/Science/Documents came for a tour of our department and were especially interested in some of the specialized directories in the collection.

It has been an interesting and exciting year, and with all the changes we foresee with Susan Goldberg Kent leaving, it will be a year of growth and challenge ahead.

Respectfully submitted,

Susan M. Tertell Department Head

-84- BUSINESS AND ECONOMICS DEPARTMENT

Staff Complement 1994

Nancy Corcoran Librarian II, .5 January 1 - December 31

Linda Fritsche! Librarian III January 1 - December 31

John Haag Aide III January 1 - December 31

Darlene Harff Aide II January 1 - December 31

Vern Harman Librarian II January 1 - December 31

Natalie Hart Aide II, .5 January I - December 31

Virginia Hasenstein Librarian II January 1 - March 18

Margaret Johnson Aide III January 1 - December 31

Michael Kulka Administrative Aide January I - December 31

Randi Miller Aide II January 1 - December 31

Jennifer Nelson Librarian II May 4 - December 31

Pamela Nelson Clerk Typist II January 1 - December 31

Daniel Pederson Librarian II, .5 January 1 - April 15

Daniel Pederson Librarian II April 18 - December 9

LaNae Sexton Aide II January 1 - July 22

Odell Sumpter III Page I, .6 January 1 - December 31

Susan Tertell Librarian IV January 1 - December 31

-85- BUSINESS AND ECONOMICS DEPARTMENT

Staff Activities 1994

Nancy Corcoran Memberships MPL Staff Association

Classes, Workshops Answering Investment Questions Workshop, MELSA, April 26

Linda Fritsche! Memberships American Library Association MPL Staff Association Minnesota Library Association Professional Librarians Union of Minneapolis

Classes, Workshops The Internet and the delivery of reference service, St. Paul, March 14

Conferences/Meetings/Special Even ts Public Library Association annual conference, Atlanta, March 23-26 Focus group, Corporate Report Factbook, Minneapolis, April 7

Vern Harman Memberships American Library Association Minnesota Library Association Public Library Association

Classes, Workshops IAC Advanced Workshop, College of St. Catherine, October 13

Natalie Hart Memberships MPL Staff Association Special Libraries Association

Classes, Workshops Answering Investment Questions Workshop, MELSA, April 26 College of St. Catherine classes: Reference and Bibliography Administration Online Searching Literature for Children

-86- Rosary College classes: Technical Services Online Microcomputer Applications Reference Sources in Humanities Reference Sources in Science

Margaret Johnson Memberships AFSCME Local 99 MPL Staff Association

Classes, Workshops Introduction to the Internet, MELSA, August 16

Jennifer Nelson Memberships Professional Librarians Union of Minneapolis

Classes, Workshops IAC Basic Workshop, College of St. Catherine, October 12

Susan Tertell Memberships American Library Association MPL What Next Committee MPL Ergonomics Committee MPL Staff Association Special Libraries Association Strategic Planning Committee, Minnesota Chapter

Classes, Workshops Answering Investment Questions Workshop, MELSA, April 26

-87- INFOLINE Annual Report

1994

In January 1994 InfoLine existed only as an idea; a plan for a quick reference telephone service put forth by the What Next Committee. This committee, comprised of Mary Frances Cooper, Ted Hathaway, Roger Hurd, Susan Tertell, and Betsy Williams, over the course of two years, devised the groundwork for the reallocation of resources and staff that would make a new telephone service possible. InfoLine ended the year as a fully operational and successful one-stop telephone service, coupled with an in-person Information Desk, and since its inauguration on August 1 has taken almost 50,000 calls.

The months in between were exciting, frustrating, intense, unpredictable, challenging, and at times, great fun. Working from the recommendations of the What Next Committee, as supervisor, I had the opportunity to influence and oversee every aspect of InfoLine's development, from designing the work space, selecting furniture, computers and books, to interviewing and selecting staff, devising staff training, daily work schedules, policies, etc.

Many, if not all, segments of the Library played key roles in the development of InfoLine. Daily conversations with Susan Tertell, Business and Economics Department Head, and Mary Frances Cooper, Chief of Central Library, provided guidance and support for all the decisions that needed to be made. At one point, Susan promised me a bottle of champagne if Library staff volunteered for InfoLine positions, rather than be transferred. In addition to the four Audio Visual Aides who went to InfoLine, a total of 8 full time and 4 part time staff were needed. Business and Economics, Humanities, and Technology and Science Departments each had one employee transfer to InfoLine. Needless to say, the champagne was appreciated!

There was some concern among MPL staff regarding InfoLine and how it would impact Library service as a whole. Any change is difficult, and this new development was a major shift from the previous service delivery configuration. I attended staff meetings at the Central and Community Libraries to explain and promote the service, and I believe this may have helped alleviate concerns somewhat, and perhaps encouraged staff to apply for InfoLine positions.

Other Library staff also helped with InfoLine's development. Kristi Gibson did a wonderful job designing publicity pieces and advertising this new service. Her efforts at getting local media interested really paid off. Recognition in the Star Tribune, Skyway News, Minneapolis/St.Paul Magazine, live appearances on "KARE 11 Today," as well as news coverage on WCCO and KSTP, has actually had a positive impact on the whole Library, introducing new patrons to all the services available. Many callers to InfoLine have stated that they are using the Library for the first time as a result of this publicity.

The Acquisitions Department, primarily Bev Marden and David Salmon, helped guide me through the maze of book ordering. Catalog and Processing

-88- Departments put the materials through quickly as the August 1 deadline drew near. Frank Pomeroy in Accounting assured me that furniture would arrive in time when I was getting a bit panicked. Tom Grund helped with telephone related concerns, while Jeff Hotchkiss and Deo Scioco from Technical Support handled all computer needs and questions. I also benefited from observing the Switchboard staff, Scott Johnson, Theresa Baker, and Rochelle Henry, and appreciated their input. Roger Hurd from INFORM, Mike McClellan from Circulation, Shelving staff, the Personnel Department, Marjorie Turnbull from the Stock Room, and the Engineers and Maintenance staff also gave assistance when needed. Most all of the subject department staff helped by giving material suggestions, and by allowing me to observe their reference desk activity. They also gave me full access to their in-house files of information gems. (I then gave the information gleamed from these files to Heidi Johnson, Judy Pinski, and Jackye Whitner, who single-handedly created the famous Info Line information rolodexes ! )

In addition, subject departments loaned valuable materials to InfoLine until our own copies arrived. Subject departments also completed surveys on 3 separate occasions which tallied quick telephone reference requests and the sources used to answer these quick questions. All in all, these people played a key role in InfoLine's development.

An all staff contest was also held to choose the name. After examining many clever entries, the name "InfoLine" was chosen, which was submitted by Amy Ryan.

By July 25, the space, the furniture, the books, the staff, and the Library computer catalogs were all in place.

The week of July 25 through 29 was then devoted to Infoline staff training. This week proved to be very successful. Sessions on telephone etiquette, customer service, the reference interview, as well as book talk presentations and subject department tours, helped ready staff for the barrage and variety of questions they would soon experience. But, more importantly, the week made the group a team, and this team spirit and camaraderie has been evident ever since, (By the way, training ended with "InfoLine Bowl", a game which tested staff's knowledge of InfoLine materials. Judges were Susan Goldberg Kent, Mary Frances Cooper, and Susan Tertell. Everyone received a certificate and InfoLine T-shirt for their efforts.)

Monday, August I, was an absolutely crazy day. The official ribbon cutting ceremony was covered by WCCO and KSTP. Cameramen then zoomed in on Betty Julin while she calmly answered questions. A telephone glitch, meanwhile, prevented calls getting through, so for the first hour or so Tom Grund was transferring calls from the Information Desk to InfoLine. Publicity in the Star Tribune ensured a constant stream of callers all day. Staff, however, handled this excitement with grace and aplomb! They quickly adjusted to this new world, and have been doing a terrific job ever since.

InfoLine kept track of every call by recording questions on hourly logs. These logs indicated which questions InfoLine could answer, and which calls were

-89- transferred to subject departments. The logs helped determine the hourly telephone demand, which enabled me to better plan staff scheduling. The logs also helped with training needs, by showing which questions were transferred to departments that perhaps could have been answered at InfoLine. Staff meetings held every Saturday from 9:30 - 10 a.m. provided opportunities for additional staff training, in addition to providing a forum for staff suggestions or concerns, and policy clarifications.

The hourly statistics compiled from the logs provide an overview of InfoLine during its first 5 months. From August 1 to December 31, InfoLine took 49,360 calls. Approximately 15% were transferred to subject departments. Consistently, the busiest hour was between 11 a.m. and noon. Conversely, calls generally dropped dramatically after 8 p.m. Monday through Thursday. Monday was by far the busiest day of the week, and calls lessened gradually every day after that.

Patron response was phenomenal. InfoLine received accolades almost daily from users who appreciated the quick service and easy access to the Library. Our most frequently asked questions were the "reverse directory" requests for names or telephone numbers which corresponded to an address. A close second would be callers who requested automobile "blue book" prices. Other questions really ran the gamut, from local trivia, stain removal, pest control, spelling and grammar, geography and travel information, and historical facts, to requests for political, celebrity, business, and association addresses. All staff discovered just how valuable the World Book Encyclopedia can be, in addition to the general almanacs and association directories.

Seasonal questions included requests for apple orchards, Halloween haunted houses, voting information, the cheapest Nutcracker ticket in town, Holidazzle parade information, and the Twelve Days of Christmas.

Not surprisingly, the bulk of InfoLine's success rests on the staff. A discussion of staff, however, needs to include staffing changes and configurations. While only in existence for 5 months, we did experience some staff turnover. Marta Mersereau left to take a promotion as a Librarian II in Humanities. Debby Hamilton and Judy Pinski switched from full time to part time. While Bev Anderson, Emilia Bernat, and Dan Wiig have been added to the staff complement, InfoLine still has one full time vacancy. (Dan, by the way, bravely took the plunge and became the first male InfoLine staff member!)

An additional and unique staffing arrangement is the full time job share agreement between Carrie Brunsberg and Gigi Tiggas. Each worked half days in InfoLine and half days in the Catalog Department. Their cataloging expertise benefited InfoLine immensely.

Other InfoLine staff spent their "off desk" time at a subject department or in InterLibrary Loan. They performed ongoing, workroom tasks to help subject departments maintain collections, and also provided backup assistance in ILL. Their subject department expertise has been invaluable to InfoLine. Some examples include: Emilia Bernat from ILL, LaNae Sexton from Business, Heidi

-90- Johnson, Judy Pinski, and Jackye Whitner from Videos, and Betty Julin, the car price expert from Technology and Science.

InfoLine staff, has, from day one, provided suggestions which have led to improvements in scheduling, and the arrangement of the work space. This has been a rare and successful opportunity for a group of staff to shape a developing service, and their ideas and suggestions enabled InfoLine to respond more quickly and effectively to the needs of our patrons. Some examples of this kind of initiative include: Bev Anderson's improvements for the Lost and Found; Carrie Brunsberg's reorganization of the Information Desk, and of InfoLine's in-house notebooks of local happenings and current events information; Debby Hamilton's, Gloria Olson's, and Jackye Whitner's suggestions to help fill the gaps in InfoLine materials; Heidi Johnson's ongoing work on the rolodexes, Kathy Langston's successful efforts to tackle what must be the most complicated daily schedule in the Library; and Julie Sedlak's suggestions for equipment and space arrangement. This really is only the tip of the iceberg. All staff were continually on the lookout for new ways to improve our service.

"InfoLiners" have been inundated with the pressures of publicity, while trying to learn the contents of InfoLine's books and computer programs, in addition to experiencing the trials and tribulations inherent in any new service. Through it all, they have consistently exhibited adaptability, initiative, and friendly customer service, which has enabled InfoLine to be a success. They also are a joy to work with. I look forward to 1995, our first full year of operation.

Respectfully submitted,

Susan Carr Brown Librarian III

-91- INFOLINE

Staff Complement 1994

Beverly Anderson Aide II November 28 - December 31

Emilia Bernat Aide II, .5 September 8 - December 31

Susan Carr Brown Librarian III January 24 - December 31

Carrie Bruns berg Aide II, .5 July 25 - December 31

Debby Hamilton Aide II July 25 - November 12 Aide II, .5 November 14 - December 31

Heidi Johnson Aide II July 25 - December 31

Betty Julin Aide II July 25 - December 31

Kathleen Langston Clerical Supervisor July 25 - December 31

Marta Mersereau Aide II July 25 - October 14

Gloria Olson Aide II, .5 July 25 - December 31

Judy Pinski Aide II July 25 - November 12 Aide II, .5 November 14 - December 31

Julie Sedlak Aide II July 25 - December 31

LaNae Warren Sexton Aide II July 25 - December 31

Georgianna Tiggas Aide 11, .5 July 25 - December 31

Jackye Whitner Aide II July 25 - December 31

Daniel Wiig Aide II November 21 - December 31

-9Z- INFOLINE

Staff Activities 1994

Beverly Anderson Memberships AFSCME Local 99

Emilia Bernat Memberships AFSCME Local 99 Election Judge, AFSCME Local 99

Susan Carr Brown Memberships MPL Staff Association Professional Librarians Union of Minneapolis

Classes, Workshops Supervisory Training, 8 sessions, March 7 - November 22 Observation at the Telephone Reference Service, Enoch Pratt Public Library, Baltimore, Maryland, April 27

Presentations Bibliographic Instruction, Apple Valley High School, January 1 O InfoLine Presentation, Lincoln (Nebraska) Public Library Staff, September 16 InfoLine Presentation, St. Paul Public Library Staff, October 18

Recipient MPL Award of Excellence for Outstanding Service

Special Projects Quick Subject Directory Revision, Chair Bonfire of Vanities Traveling Exhibit, February 15 - March 30, Coordinator Panel Discussion on political correctness and censorship, March 16, Coordinator

Carrie Brunsberg Memberships AFSCME Local 99 Central Library Staff Recognition Committee

-93- ., - -•

MPL Staff Association MPL Staff Association Blood Drive, Chair

Betty Julin Memberships AFSCME Local 99 MPL Staff Association MPL Staff Association, Social Committee, Co-Chair

Gloria Olson Memberships AFSCME Local 99 MPL Staff Association

Judy Pinski Memberships AFSCME Local 99 MPL Staff Association, President

Kathleen Langston Memberships AFSCME Local 99 MPL Staff Association MELSA ILL Committee, MPL Representative, January 1 - August 1

Classes, Workshops InterLibrary Loan Update, June 9 First Search Training, August 9 Introduction to WordPerfect, September 9

Jackye Whitner Memberships AFSCME Local 99

Daniel Wiig Memberships AFSCME Local 99

-94- Children's Services Department Annual Report 1994

Staff This was a tumultuous year, full of goodbyes to staff members and welcomes to new colleagues. After twenty-seven years in children's services, and eight years as Assistant Department Head, Lois Ringquist retired in January. Her encyclopedic knowledge of children's literature was legendary and her institutional memory of the library and of children's services proud history is not something that can be replicated. As sad as remaining staff were to see Lois leave, we celebrated former Children's staff member Ginger Bush's promotion in February to Assistant Department Head. Having worked in the department with Mrs. Ringquist both as a substitute and later as Children's Librarian II, Ginger brought a great respect for the past as well as new enthusiasm and vigor for the future to the department. Carol Edwards began as our new full­ time librarian II in April, filling this key position that had been vacant since October 1993.

In late April, more goodbyes were in store as shelver Barbara Klug transferred to Washburn Library and librarian .6 Jennifer Nelson transferred to the Business Department. Mary Beisel, Technology and Science, interviewed and on June 13, transferred back .6 to Children's where she had been a regular substitute many years earlier. On July 11, Constance Zemlicka began as shelver and after our being without a fulltime shelver for nearly three months, was enthusiastically welcomed. After a roller coaster of a first half of 1994, the Children's Department had its full complement of staff after almost a year of too many holes. Hats off to staff members Kimberly Trulove, Virginia Johnson and David Benidt for persevering in spite of the many challenges.

A special word of appreciation goes to Connie Zemlicka for doing a super job managing and organizing the shelving workload, keeping the room in great order as well as providing strong support on our many new collection projects. Carole Lang, our Tuesday evening aide too, has contributed immeasurably to the work of the department. Her cheerfulness and willingness to do whatever needs to be done are greatly appreciated. Thanks also to regular substitute librarians Lois Porflri, Chris Till and Charlotte Wilmot. We couldn't make it through the year without them.

David Coward, new district Children's Librarian at Walker, spent part of a day in the department this fall. Ginger Bush also trained a new substitute librarian, Cathy Hoffman in December.

Facilities/Projects With new staff in place, one of the department's main goals was the reorganization of procedures, services and facilities, capitalizing on new staff strengths and interests. Ginger Bush and Kimberly Trulove took a hard look at the workroom and redesigned it to streamline workflow. In addition, they revamped the materials examination area/process for department librarians and expanded the public magazine space allowing for face out display which has improved circulation of our magazines. Ms. Bush's organizational skills were just getting going as she tackled the jumbled clutter of previous summer reading materials, supplies of booklists, etc. that had been building up on the third floor. Scrounged display units brought a new order to what had been chaos.

In April we said another goodbye ... this time to the card catalog which was moved to storage on the third floor. In a continual quest to make more books available to the public on open

-95- shelves, we acquired two large used bookshelf units. The beginning-to-read books were put in one and moved to the area formerly occupied by the record bins, which were weeded down to one bin and moved to an area in the hall outside the department. This allowed for a much needed expansion of the easy nonfiction books.

The second bookcase unit was put where the old card catalog had been and Ms. Bush created a new collection called "Celebrations". Current season books (winter, spring, etc.) as well as a rotating collection of major holiday books were put there as were the growing numbers of international/ multicultural holiday materials. With these two units, we were able to make hundreds and hundreds of books that had previously been in the stacks directly accessible for our public. In addition, a new used book bin was acquired and a "World Language" audio and bilingual materials browsing area was created by Ms. Bush and Ms. Zemlicka. They both deseIVe kudos for developing and maintaining these new areas.

The fmal furniture addition to the department was the most exciting. A new kids' clubhouse was assembled and put into place on April 28, nearly two years after the Friends of the Library donated $500 for one. Numerous convoluted attempts to buy one or have one built went nowhere, until, through a quirk of fate, Dan Rein and Eric Altenberg who have been longtime customers of the department along with their children, took on the project and designed, built and assembled the new clubhouse. Staff and public alike welcomed this attractive, sturdy and safe environment which seJVes as a magnet for young children. Thanks to the Friends, Dan and Erle for putting so many smiles on so many faces this year. As one four year old said, "I love this place so much I could kiss it!"

Also helping to improve the look of our department this year were the many exciting, clever, and eye-catching window displays that Mary Beisel designed. Her artistic eye and creative flair have been wonderful additions, and her displays have expanded awareness of children's materials, services and programs.

Collection and Information Services The children's catalogued materials collection topped 100,000 items this year! Once again, publishers' gift review copies were a significant part of this year's acquisitions. Of a total of 5400 catalogued books added, nearly 1700 were review copies. Over the years, these review copies have allowed us to develop a much stronger and deeper collection than our budget would permit. Approximately 2000 paperbacks and board books and almost 500 audio items were added, including 80 CDs and over 50 unabridged books-on-tape, both areas of increasing popularity. No records or computer software were purchased this year. The software collection was disbanded after many years of ever increasing problems circulating this materials type. We received a gift of a varitity of children's books on CD-Rom this year but they had not been catalogued and processed by the end of 1994.

We acquired the CD-Rom children's magazine index Primary Search in January and the second edition of Children's Reference Plus in the fall. The keyword searching capabilities of the last product have allowed us to take the searches we previously did in the print reference work we've long called "the treasure" (FICTION, FOLKLORE, FANTASY AND POETRY FOR CHILDREN 1876-1985), to a new level.

We acquired a multimedia PC and had Microsoft Encarta, an innovative CD-Rom encyclopedia installed, but it remained in the workroom for staff to familiarize themselves, as we waited for a printer and for the technical support staff to make some modifications on the PC before it

-96------""1-

goes out for the public in 1995.

Over $500 of new filmstrip titles were ordered in an effort to offer more multicultural titles. Shortly after, Nokomis, the only community library that still had a filmstrip viewer was not able to replace it when it broke and transferred several hundred community library filmstrips to us. Many were given to the Friends' bookstore with the remaining titles reorganized by Ms. Trulove and stored in boxes on the third floor. Old "technology" though they may be, filmstrips are a huge hit with children and families using the Children's Department.

Several new children's 16mm films were ordered from trust funds including A JAZZTIME TALE, RED RIDING HOOD, SYLVESTER AND THE MAGIC PEBBLE, MUSICAL MAX and MAGGIE AND THE PIRATE. With circulation of 16mm films discontinued in August, only films for children's programming will be retained.

As the city's and especially the schools' population grew more diverse (students of color now make up 61% of total district enrollment), demand for multicultural books remained high. Ginger Bush and other children's staff members have begun extensively reviewing books, as planning for the 3rd edition of our "Rainbow Collection" booklet (target publication date is April 1995) was well undetway in the fall. Library Aide Virginia Johnson has been working hard to locate books and photocopy reviews for titles under consideration. Perhaps the key issue in multiculturalism currently is the growing awareness concerning the importance of the "authentic" voice. Can someone who is not of a particular culture or ethnic group write about it? The debate is hot and heavy in the journals and our staff are critically examining books as they select and de-select the titles that will appear on this heavily used and eagerly awaited publication.

Our long-term goal of ensuring that the collection is representative of our community and our acquisitions of a small but growing number of children's books with gay themes have resulted in numerous book complaints this year, especially concerning DADDY'S ROOMMATE. This particular title has also been challenged nationwide. A WCCO TV reporter and photographer were in one night this fall filming a segment which led the 1O:OOPM news about the controversy surrounding this and other similar titles in public schools. Two adult library users who were interviewed in the department supported these books being available in the library's collection.

Ginger Bush prepared two new booklists: "Check It Out: Books for 3rd and 4th Graders", the target grades this year for system-wide spring school visits and a list of children's books related to the Harlem Renaissance in connection with a touring exhibit that was on display on the 2nd floor.

Several Christian paperback series were added which especially pleased many of our homeschool families. New magazines were added including SPIDER, NICKELODEON and FAMILY PC. We purchased WILDLIFE OF THE WORLD, a 13 volume reference animal encyclopedia and JUNIOR SCIENCE EXPERIMENTS ON FILE. Updates of several major reference works were added including INDEX TO FAIRY TALES 1987-1992 and the 5th edition of BEST BOOKS FOR CHILDREN.

Far and away the books in demand by children were GOOSEBUMPS, GOOSEBUMPS and more GOOSEBUMPS (a horror series of paperbacks by R.L. Stine). Scary isn't it? The popular American Girls series became multicultural at last, with the addition of stories written by Connie Porter about Addy, a young African American girl during the 1860's. GRANDFATHER'S JOURNEY by Allen Say was a clear favorite and won this year's Caldecott Award. THE GIVER, a young teen novel by Lois Lowry received the Newbery Award. The very popular

-97- Magic School Bus books by Joanna Cole and Bruce Degan became a regular series on PBS TV and demand for the titles was heavy.

A significant number of books were weeded from the stacks. We also reinherited dozens and dozens of older children's novels that had been mistakenly shelved in the Literature Department over the years.

For the second year in a row circulation in the Children's Department dropped, and it was down by about 6500 from last year. Total circulation was 134,084; with juvenile videos added 141,825. Though this decline appears to be a nationwide trend, it's not one we welcome. Whether the many staff changes have had anything to do with it is unclear, but a stable and consistent and knowledgeable staff should help stem this loss.

Kathleen Johnson continued to select all new children's catalogued books for the community libraries, and also coordinated several special replacement orders including Children's Theatre production titles and Permabound books, working closely with the new head of Community Library Collection Development, Carol Van Why. Ms. Bush coordinated children's audio orders for the central and community libraries.

Programs/Special Events The year got off to a lively start on January 7th with Senator Paul Wellstone kicking off the MS Readathon by reading to and talking with a large school group in the Children's Department. Senator Wellstone was one of almost a hundred famous current or former Minnesotans that responded to our centennial request for information on books that were important to them as children. "Remember When: Famous Minnesotans Recall Childhood Reading Memories," the wonderful display of letters and books was in the arcade as well as Children's display windows and Senator Wellstone and library director Susan Goldberg Kent were photographed by his letter. This special display generated tremendously positive response from the public, and we were once again reminded of the power of books, stories and librarians in young peoples lives.

Sumner librarian Grace Belton was guest storyteller at two large preschool storytimes for Black History Month in February, while Ms. Johnson worked at Sumner and read stories with a Head Start class.

Ms. Johnson coordinated plans for special programs funded by a grant from the Ezra Jack Keats Foundation at East Lake, Northeast and the downtown library in May. The featured performers were Tricia and the Toons who presented their lively musical/puppet programs. Films based on Keats' books and Keats inspired art projects for children and families rounded out the festivals.

"Library Kids Check It Out" with artwork by author/illustrator Denys Cazet was the theme of this year's MELSA-wide summer reading program. David Benidt, manager of the system-wide program worked with staff representing Subway who agreed to provide a free kids' pack as the final incentive for the reading program. Mr. Benidt also worked closely with the Planetarium staff member Bob Bonadurer concerning the Planetarium free pass which was extended to all Melsa libraries this year. .Although there were unfortunate complications with the food coupon incentive at two agencies, Mr. Benidt remained calm and brought the program to a successful conclusion. His report is appended to this annual report as are the program statistics.

Carol Edwards did a super job supervising the twelve teen and preteen Read Team volunteers who helped with the summer reading program. Her relaxed yet firm manner worked well with

-98- this diverse group of young people who volunteered a total of 430 hours in Children's.

Ms. Edwards planned two interesting summer series of programs for schoolage children. "Kids Express" on Thursdays featured "Pish Posh said Hieronymous Bosch" which consisted of stories and kids creating fantastic chalk creatures outside around the fountain and "Check Out Your Name" with foreign students from Hamline University doing an interactive program about language and names. "How to Tell Scary Stories" and "Draw What You Say", concluded this innovative series.

On Mondays we had "Kids Explore", a series of science-oriented program featuring "Hands on Astronomy" presented by Planetarium staff, and two archaeology programs presented by former staff member Barbara Klug and archaeologist Bob Clouse. The second part included a field trip to the area adjacent to the new Hennepin Avenue bridge. The last program was "Remarkable Reptiles" with James Gerholdt. These well received series of programs help attract schoolage children to the department. In addition, the Animal Humane Society program featuring Riley the Wonderdog was a real crowd pleaser. Magician Norm Barnhart and the finale performers, the Zucchini family provided superb programs for huge groups of children.

Mid-summer, Ms. Edwards, Ms. Johnson and community library children's staff Dan Kelty (NR), Charlene Gabler (EL), Sally Munger (FR), and Sandy Purdue (LH), began planning for a major systemwide series of programs tied into what was to be nationwide campaign Read Across America, celebrating the 75th anniversary of Children's Book Week in November. Nationwide plans were drastically downsized by the Children's Book Council which was behind the initiative but local plans for a day-long celebration at the College of St. Catherine went ahead. The MPL committee planned a series of sixteen programs celebrating the rich diversity of American music and folklore. Programs included Frog Hollow Ramblers, Kit and Kaboodle, Native and African American storytellers/musicians from Migizi and Arts Us and a program called Lumberjacks and Limber-Jills.

Representative posters from our almost complete collection of historical Children's Book Week posters going back to the twenties, as well as accompanying display items were selected by Mary Beisel and Kathleen Johnson for an arcade exhibit "Signs of the Times: 75 years of Children's Book Week" which was creatively installed by Robert Williams, PRO display staff.

Carol Edwards took the initiative for planning a Black Poetry Day program on October 17 and partnered with Nancy Thomas, Humanities Department. Adults and children signed up to read poetry in ten minute shifts in the area between the Sociology and Art Departments from 12 noon to 2pm. A booklist of children's and adult poetry books by African-American poets was also created.

Two free programming opportunities were presented to us for November. Nashville recording artist Mary LaFleur (Pink Elephants), formerly of Minneapolis, entertained children and their families on Saturday morning November 12th. Also, we were one of about one hundred libraries across the country who were offered the opportunity to feature free public showings of the new video MUPPET CLASSIC THEATRE. We had four shows over Thanksgiving weekend.

On another programming related note, the Friends of the Library provided funds that were used to buy a variety of BookProps story kits based on the children's books, 00 AWAY BIO GREEN MONSTER, THE MITTEN, THE RAINBOW FISH and other titles. These kits are available for librarians throughout the system to use for storyhours and other programs.

-99- Ms. Johnson applied for and received $500 from the Ezra Jack Keats Foundation in December. We plan to have noted author/storyteller Joseph Bruchac appear in May 1995 at special programs concluding a month-long series of displays and workshops focused on our 3rd edition of the Rainbow Collection booklet.

Ms. Johnson coordinated twenty-seven special programs held at libraries in December which included Tricia and the Toons, Doodles the Clown, magician Norm Barnhart, musical storyteller Wendy Baldinger, African-American storyteller Regina LaRoche and folksinger Jack Pearson. Tricia and the Toons presented an especially amazing program in the Children's Department for almost 200 mesmerized preschoolers!

A total of 269 children's programs and presentations at the downtown library were attended by over 9600 children and adults in 1994.

Service to Children in Groups Carol Edwards was in charge of services for school and child care groups and developed much clearer lines of communication and procedures concerning visits to the library especially with our three downtown elementary schools. Continuity had been lacking in the recent past and department librarians looked forward to more productive fall school visits, but by late September, we were overwhelmed! Downtown schools, other city schools, suburban and rural school groups that often were visiting the Planetarium, home school groups, groups from shelters, as well as a wide variety of preschool groups came out of the woodwork. We were inundated with classes, both scheduled and unscheduled. We had more requests, and at times demands, for visits than we could reasonably accommodate.

In an attempt to reestablish control, meetings were held with Kay Sack, head of Media Services for the Minneapolis Public Schools and Joan Franks, principal of the three downtown elementary schools (who have no media center/library of their own) to help us brainstorm how to make their class visits work for everyone. With the principal's help, teacher requests for biweekly and even weekly visits in some instances, were scaled back to every three weeks, and deposit collections were set up for all classes at Downtown Open, Mill City Montessori and Martin Luther King schools as a partial solution to getting these children together with books. Cold weather also helped reduce the number of visits. Many of the issues related to schools and the downtown library, ie. defining our role in helping to meet the informational and recreational reading needs of children whose schools lack books and libraries; how to deal with large school groups that come unannounced and unscheduled; how to meet the bibliographic instructional needs of students, especially middle graders who are too old for Children's and too young for the adult departments, are some of the school related issues in need of better solutions than we have at present.

Numerous childcare groups from the downtown area are biweekly regulars at preschool storyhours and many others from far and wide come for storytimes on an occasional basis. Carol Edwards has done an excellent job working with the preschool groups and she has developed many loyal fans.

The American Library Association and The Prudential (insurance company) co-sponsored a national literacy promotional program called JumpStart that was targeted to 1st-3rd graders, their teachers and parents. Ms. Bush met with Kay Sack, Minneapolis Public Schools, in the spring to explore the schools' interest in participating in the project. Ms. Sack agreed to co­ promote the program as well as distribute the attractive full-color, eight page newsletters and related materials to the public school classes. MPL children's librarians systemwlde talked

-100- individually with their assigned private and parochial schools, and materials were distributed during September, library card sign up month. There were several concerns raised by some teachers about Prudential's intentions connected with the optional sweepstakes entry form in the newsletter and only 200 entries were sent in from MPL. A total of 25,000 were received by the sponsors of the national promotion. Direct benefits to the library were more nebulous but literacy materials were distributed to thousands of families with children in the Minneapolis Schools.

Looking Ahead In the fall, Library Development and Services presented libraries with the opportunity to apply for up to $10,000 as part of a new $50,000 Children's Library Services collaborative grant initiative for strengthening public library service to children and their families.

Ms. Johnson had been interested in expanding library services and materials for the growing Spanish-speaking population in Minneapolis, and after consultation with Mary Lawson, head of community libraries, saw this grant as an opportunity to do so.

As time was tight, Kathleen Johnson and Sally Munger, Franklin Community librarian began quickly contacting and meeting with potential community collaborators including Victoria Amaris, United Way Community Initiatives, and staff from Centro Cultural Chicano, Andersen School Early Childhood Family Education, Hispanic Outreach and Organizing, Minneapolis Department of Health and Family Support, and the Resource Center of the Americas. Everyone was very interested in the project and enthusiastically offered their help and support. Mrs. Munger and Ms. Johnson worked furiously to get the grant written and rewritten. Clerk-typist Ms. Trulove's help in typing and assembling the grant was invaluable, and the grant "Lea me Esto/Read to Me" for $9435 was delivered to the LDS office two hours before deadline on December 1st. In all, 33 public libraries and library systems applied for these funds.

On January 17, 1995, Ms. Johnson received a fax announcing that our project was one of six selected for funding. Work on this new collaborative project will begin in late February.

1994 was an often hectic year, but a year nonetheless, that saw the department reestablishing a strong foundation for the future. While we eagerly look foxward to the new and invigorating challenges and opportunities that await us in 1995, we hope for a more stable year that allows staff the time they need to plan and prepare for these events.

My thanks to all Children's Department staff and colleagues in the community libraries for their commitment to Children's Services.

Respectfully Submitted, ~~~~~ Department Head

-101- ______.. ______

CHILDREN'S SERVICES DEPARTMENT

STAFF COMPLEMENT 1994

Mary Beisel Librarian II .6 June 13 - December 31

David Benidt Librarian II .4 January 1 - December 31

Virginia Bush Librarian III February 21 - December 31

Carol Edwards Librarian II April 4 - December 31

Kathleen Johnson Librarian IV January 1 - December 31

Virginia Johnson Library Aide I January 1 - December 31

Barbara Klug Page I January 1 - April 29

Carole Lang Library Aide I .1 January 1 - December 31

Jennifer Nelson Librarian II .6 January 1 - April 30

Lois Ringquist Librarian III January 1 - January 22

Andrea Selander Page I (Permit) May 3 - June 27

Kimberly Trulove Clerk-Typist II January 1 - December 31

Constance Zemlicka Page I July 11 - December 31

INTERNS AND VOLUNTEERS

Tonya Byers Read Team Volunteer June - August

Jami Dixon Read Team Volunteer June - August

Tyler Dixon Read Team Volunteer June - August

Stevy McCluskey Read Team Volunteer June - August

Shari Osborn Read Team Volunteer June - August

Dan Peskorz Read Team Volunteer July - August

Emily Redding Read Team Volunteer June - August

Karen Stennes Read Team Volunteer June - August

-102- Kyle Stennes Read Team Volunteer June - August

Jason Thomas Read Team Volunteer June - August

Sarah White Read Team Volunteer June - August

Amber Kae Whitner Read Team Volunteer June - August

-103- Kathleen Johnson

Memberships American Library Association Association for Library Services to Children Public Library Association MPL Staff Association Friends of the Library

Committees MELSA Children's Interest Group MELSA Children's Project Team Success by Six Partners, United Way District Children's Librarians Organizational Communication Team

Classes, Workshops Martin Luther King Day Workshop, Minnesota History Center, St. Paul, January 10 Children's Services Competencies Planning Workshop, Golden Valley Library, March 14 Diversity Training for Supervisors, East Lake Library, May 10 Beginning Spanish I, Wayzata Senior High School, Wayzata, September - November

Conferences Public Library Association, Atlanta, GA., March 22-26

Meetings, Special Events YA Services,"Booktalking", North Regional Library, January 11 MELSA Project Team, St. Paul, January 14, February 22, May 3, June 2, October 25, December 2 Todd Oliver, Ventriloquist, Washburn Library, January 22 MELSA Children's Interest Group, January 27 Success by 6 Partners, Minneapolis, February 18, May 20, August 19 Lois Ringquist Retirement Brunch, Minneapolis, February 20 Juvenile Collection Development, Linden Hills Library, March 1 AV and New Technologies for Youth, Eden Prairie Library, March 31 Children's Materials Update, Merriam Park Library, St. Paul, May 4 Read Across America Planning Group, College of St. Catherine, St. Paul, July 14 "Introduction to the Internet," Minneapolis, August 16 Aesop's Fables, Children's Theatre, Minneapolis, September 10 LDS Children's Collaborative Grant, Southdale Library, Edina, September 7 Upper Midwest Booksellers Association Banquet/Exhibits, September 17-18 Minneapolis Awards, International Market Square, Minneapolis, September 22 Children's Book Illustrators Exhibit/Reception, Howard Conn Art Center, Minneapolis, October 22 Loft Mentor Series: Gary Soto, University of Minnesota, October 15 Kerlan Collection Benefit, Minnesota History Center, St. Paul, October 15 Fiesta de las Americas, Resource Center of the Americas, Minneapolis, November 12 Friends of the Library Tea, talk with author Jane Pesja, Minneapolis Public Library, December 2 Art Exhibit, Patrick Des Jarlait, St. Paul, December 16

-104- Publications Photo, Wilson Library Bulletin, January

Virginia Bush

Memberships American Library Association Public Library Association PLUM

Committees MARS MELSA Interest Group Y-MAP Steering/Hub

Classes, Workshops Martin Luther King, Jr. Holiday Workshop, Minnesota History Center, St. Paul, January 10 St. Paul Public Library's Children's Materials Workshop, April 27 Asian-American Authors and Illustrators Seminar, Humphrey Institute, University of Minnesota, June 16 "Communications Policy and the Role of Libraries in the Information Age", Andrew Blau, Benton Foundation, at the Friends of the Library, Minneapolis, August 4 Best Books for Children, College of St. Catherine, St. Paul, September 14, 21, 28 Children's Books in U.S.A.: A Rainbow of Culture, Kerlan Collection, University of Minnesota, September 27, October 4

Meetings, Special Events Lois Ringquist Retirement Brunch, Minneapolis, February 20 Juvenile Collection Development, Linden Hills Library, Minneapolis, March 1 "Roles and Competencies of Library Children's Services", Golden Valley Library, March 14 Kerlan Award Lecture: Myra Livingston, St. Paul, May 3 M OTHEREAD Reception, St. Paul, August 10 CUltural Diversity Training, MPL, August 25 "Roots and Wings", Multicultural Children's Books, Wild Rumpus Bookstore, Minneapolis, September 15 Artists' Reception, Howard Conn Center, Minneapolis, October 2 Kerlan Collection Benefit, Minnesota History Center, St. Paul, October 15 Multicultural Media Fair, Andersen School, Minneapolis, October 20 Annual Book Week Dinner, Arthur Dorros, College of St. Catherine, St. Paul, October 26 Way to Grow Collaborative Meeting, Cedar/Riverside People's Center, November 1 Art Exhibit, Patrick Des Jarlait, St. Paul, December 16

Conferences Public Library Association, Atlanta, March 22-26

Presentations Read to Me Workshop, Chapter I Parents, Wilder School, Minneapolis, January 20 Head Start Reading Fair, Minneapolis, April 12 MELSA Children's Storytlme Idea Fair, Washburn Library, Minneapolis, April 14 Read to Me Talk, Lehman Center, MELSA, June 3 Children's Services Meeting, Franklin Library, Minneapolis, June 21

-105- Read to Me Talk, Bethel Lutheran Church, Minneapolis, October 16

Publications "Harlem Renaissance" booklist "3rd & 4th Grades: Check It Out!" booklist

Carol Edwards

Memberships American Library Association Association for Library Seivice to Children Young Adult Library SeIVices Association Social Responsibilities Round Table Minnesota Library Association Friends of the Cooperative Children's Book Center

Committees Minnesota Library Association, Long Range Planning and Development Read Across America, MPL

Classes, Workshops Children's Storytime Idea Fair, MELSA, Cottage Grove, April 12 Cultural Diversity Workshop, MPL, August 11 Young Adult SeIVices, MPL, September 20 1994 Best Books for Children, St. Catherines, St. Paul, October 3, 10, 17

Meetings, Special Events Kerlan Forum - Steven Johnson and Louise Fancher, July 8, University of Minnesota, Minneapolis Quick Subject Directory Update, MPL, May 22

Conferences MLA Annual Conference, Duluth, October 5-7

Presentations, Etc. Head Start Reading Fair, Minneapolis, April 12 Cedar Riverside Parent's Group, Minneapolis, May 8 Central Read Team Orientation, June 11 MACHE Christian Home Educators Cooperative, Roseville, September 22 Black Poetry Day, MPL, October 17

Publications, Etc. Celebrate Black Poetry Day: A Reading List for Children Coretta Scott King Awards Book: From Vision to Reality, contributor, ALA: Chicago Bibllo,graphy of suggested reading, Children's Theatre 94-95 season family guide Monthly suggested books for Providers Voice, a nutritionally focused newsletter sent to day care providers in the Twin Cities area Mm Beisel

Memberships

-106- Minnesota Library Association PLUM Minneapolis Public Library Staff Association

Committees MARS MPL Staff Association Scholarship Committee (chair)

Classes, Workshops Introducton to Internet, MELSA, Roseville Library, March 14 Notable Children's Books, College of St. Catherine's, October 29 Diversity Training, May

Presentations, Etc. "Introduction to Patent Searching", bimonthly talks to the public, January - May Library orientation, Dunwoody Institute, January 13 Library orientation, Willard Elementary School, February 3 Library orientation, Apple Valley High School, March 16 Library orientation, Northeast Regional Catholic School, April 14 Library orientation, Hmong students group, August Group presentations, weekly, September - December "Autumn Art Adventure", stories and crafts, October 3 "Signs of the Times: 75 Years of Children's Book Week", arcade display selector, November 6- December 31

David Benidt

Memberships PLUM

Boards, Committees MELSA Summer Reading Program Project Team Facilitator, MELSA Summer Reading Committee District Children's Librarians

Classes, Workshops Best Children's Books of the Year, sponsored by Tree House Bookstore of St. Cloud, Whitney Hotel, Minneapolis, February 5

Meetings, Special Events MELSA Summer Reading Committee Meeting, MELSA, St. Paul, April 15 MELSA Summer Reading Program Auditions, Southdale Library, Edina, November 30

Presentations, Etc. Summer Reading Program information meeting, Washburn Library, April 26

Kimberly Trulove

Memberships Local 99

-107- Boards, Committees Clerk-Typist II Committee

Classes, Workshops Multicultural Workshop, University of Minnesota, March 23 Cultural Diversity Training, MPL, June 2

Meetings, Special Events Lois Ringquist Retirement Brunch, Minneapolis, February 20

Presentations, Etc. Teen Parent Fair, Hennepin Avenue United Methodist Church, Minneapolis, April 26 "Ragtime Tumpie", Juneteenth Celebration, MPL, June 18 Black Poetry Day, MPL, October 17

Virginia Johnson

Memberships Local 99 MPL Staff Association

Meetings, Special Events Lois Ringquist Retirement Brunch, Minneapolis, February 20 Raffl Concert, Minneapolis, August 23 Cultural Diversity Training, MPL

Constance Zemlicka

Memberships Local 99

-108- SUMMER SUMMARY

After several summers of bright sun, the 1994 SUMMER READING PROGRAM ran into some cloudy weather. The number of participants declined from 14,702 to 13,562 (1140 less than last year). The numbers of children who received a button, planetarium coupon and the grand prize of a Subway Kids' Pak was also fewer than in 1992 or 1993. When Subway agreed to sponsor our program with a 10,000 Kids' Pak commitment, it was my expectation that at least 7,000 - 8,000 children would read enough books t~ earn this generous prize. Obviously, my expectations were too great. Some of you stated on your summer reading evaluations that you thought pizza was a more popular prize with kids and I agree that this was a factor in the declining numbers. Walker library being without a children's librarian for most of the summer and the lack of a bookmobile this past summer hurt us too. I also detected, for the first time in my three years of being in charge of the program, that there wasn't as much staff enthusiasm out there this summer.

The summer days were far from all gray, however. Most of the kids seemed to really enjoy the program and thousands of terrific books (some so scary they gave the readers goosebumps) were read. The juvenile circulation for the months of June, July and August was a heal thy 296,907. Our 125 READ TEAM volunteers provided mostly positive role models for younger kids and gave us almost 2700 volunteer hours. The Planetarium was again most generous, giving us over 5600 free passes of which 911 were redeemed.

The MELSA performers were very popular, drawing an average crowd of 92 per performance. A total of 7,392 people attended the 80 live programs at our libraries, and another 963 watched Riley the Wonder Dog ( and friend) teach the children about - pet responsibility. Storyhours and film programs also were well-attended. A new__ musical group, Kit and Kaboodle proved to be particular crowd pleasers. Other popular performers were Tricia and the Toons, the Zuchinis, James Gerholdt, Wendy Baldinger and the always reliable Norm Barnhart. Denys Cazet, the 1994 SRP illustrator came up with a lot of clever art work to promote our "Library Kids Check it Out" theme. He's not as well-known as many of the previous SRP illustrators, but I think he will be soon.

David Benidt

-109- 1994 SUMMER READING PROGRAM SYSTEM-WIDE STATISTICS

I. NUMBER OF CHILDREN REGISTERED 13,562 Read-to-Me Children 5,985 Readers 7,577

II. NUMBER OF CHILDREN WHO RECEIVED A 8,855 BUTTON FOR READING AT LEAST 5 BOOKS OR HAVING 10 OR MORE BOOKS READ TO THEM

III. NUMBER OF CHILDREN WHO RECEIVED A 5,634 PLANETARIUM COUPON FOR READING AT LEAST 10 BOOKS OR HAVING 20 OR MORE BOOKS READ TO THEM

IV. NUMBER OF CHILDREN WHO RECEIVED A SUBWAY 5,178 KIDS' PAK FOR READING AT LEAST 15 BOOKS OR HAVING 30 OR MORE BOOKS READ TO THEM

-110- MINNEAPOLIS PUBLIC LIBRARY SUMMER ACTIVITIES FOR YOUR LIBRARY JUNE 1 - AUGUST 31 OTHER ( e. g . , STORYTIMES AND ANIMAL OUTREACH VISITS, LIBRARY FILM OTHER STAFF- "LIVE" PROGRAMS HUMANE NON-MPL/MELSA AGENCY CIRCUIT PRODUCED PROGRAMS MPL/MELSA SPONSORED SOCIETY LIVE PROGRAMS) TOTALS

CHO I 310 717 680 I 45 I 72 I 1824 ------,------1------1------1------EL I 725 270 568 I 193 I 277 1 2033 ------1------·------1------1------1------FR I 502 O 558 32 I 0 1 1092 ------1------1------1------HO I 314 412 344 47 I 0 1 1117 ------1------1------1------LH I 660 324 375 38 I 0 1 1.397 ------1------1------NK I 512 152 515 74 I 515 1768 ------1------1------NR/BKM I 488 1278 620 124 I 1096 3606 ------1------,------1------NE I 405 347 I 478 109 2000 3339 ------1------1------1------PB I 11 7 I 502 251 51 12 933 ------1------1------RO I 590 I 864 716 24 146 2340 ------1------1------SE · I 314 I 128 270 76 1.45 933 ------1------1------SU I 355 I 811 1.51 0 0 1317 ------1------1------WA I 85 I 409 545 O O 1039 ------1------1------WN I 214 I 269 460 115 130 1188 ------1------1------WP I 184 I 620 454 35 498 1791 ------=-----======----======-=------==-=-= TOTALS 5775 7103 6985 963 4891 25717 MINNEAPOLIS PUBLIC LIBRARY LIBRARY KIDS CHECK IT OUT 1994 SUMMER READING STATISTICS TOTAL READ I TO PLANETARIUM SUBWAY REG ME READERS BUTTONS COUPONS COUPONS EAST LAKE l 1327 I 570 757 I 750 701 655

FRANKLIN I 533 I 219 I 314 I 249 l 224 I 214 ------.. ------; ...... HOSMER I 874 I 468 I 406 I 543 l 393 I 287

LINDEN HILLS I 559 I 228 l .331 I ]10 1· · 280 l 243 ·

NOKOMIS l 1075 I 650 I 425 I 720 I 405 I 383 NORTH REGIONAL AND READMOBILE I 3876 l 1675 I 2201 I 2939 l 1010 I 1055

NORTHEAST I 639 I 190 I 449 I 484 I 241 I 216

PIERRE BOTTINEAU I 221 I 103 I 118 I 109 I 105 I 102

ROOSEVELT I 653 I 293 I 360 I 475 I 387 I 306

SOUTHEAST t 351 I 137 I 214 l 221 I 201 I 186

SUMNER I 277 I 70 I 207 I 228 I 130 I 151

WALKER I 403 I 172 I 231 I 168 I 152 I 126

WASHBURN I 1535 I 698 I 837 I 890 I 755 I 648

WEBBER PARK I 587 I 183 I 404 I 379 l 265 I 246

CHILDREN'S I 652 I 329 l 323 I 390 ·l 385 l 360 ======-=====-====-==-======-====-==== 113562 15985 7577 8855 5634 5178 TOTAL I .

-112- PLANETARIUM COUPON REDEMPTIONS BY LIBRARY

CHILDREN•s DEPARTMENT­ -30

EAST LAKE- - -96

FRANKLIN- - __ -- • - - 25

HOSMER ------23 LINDEN HILLS-- _44

NOKOMIS -- . - - - 73 ____ 31 NORTHEAST-

NORTH REGIONAL/BOOKMOBILE-­ ---65

PIERRE BOTTINEAU.­ - -10 ROOSEVELT. _74 ____ 49 SOUTHEAST - -

SUMNER- - -27 WALKER- - .10 WASHBURN- -140

WEBBER PARK- ---18 (WITHOUT LIBRARY DESIGNATION) -196

TOT AL ------. ------911

-113- COLLECTIONS MAINTENANCE DEPARTMENT Annual Report

1994

Significant progress was made this year in addressing the flow of materials throughout the Central Library. For example, new sorting procedures were implemented that have enabled us to eliminate the backlog of materials on the mezzanine. Materials returned to Central are now available in their owning department within 4 hours. Procedures were also created for all of the major responsibilities of the department clarifying expectations and standardizing duties. Even with the constent changes in personnel and a subsequent decrease in staff over the course of the year, the department was able to effect a moderate increase in its output because of such efforts.

Collections Maintenance was formally adopted as the name for the newly reorganized bindery/shelving department, and a reclassification study of all positions was initiated with the hope that upgrades would result. The department handles all materials for the Central library, and in 1994 paged over 30,000 fax requests and processed an increasingly higher volume of daily deliveries from the 14 community libraries. We are hoping to hear the results of the reevaluation in early 1995.

LINK programs established to promote positive communication between departments and staff were held throughout the year. Each subject department presented overviews of their respective duties and responsibilities, resulting in an encouraging exchange of information and ideas.

We were frustrated throughout the year by numerous vacancies in the department; one position in the bindery remained unfilled for 16 months. Linda Loven expertly organized the bindery overflow in order to minimize the hardship. In December, Andrea Markov accepted the position of Commercial Bindery Clerk and is a definite asset to the department. The physical space in the bindery was reorganized to better facilitate specific work duties performed by the three staff members. However, several preservation activities came to a stend-still due to staff shortages. Projects put on hold included work on the Sanborn Atlas Collection, sheet music sleeves, encapsulation for Government Documents materials and boxes for Special Collections. Periodical binding increased this year as a result of a "clean-up" project, binding volumes not bound previously because of missing issues. Despite our limitations we managed to process 471 brittle books, a significant increase from previous years.

This year we began discussions regarding maintenance of the periodical collection. Problems here cross all areas of library service: segregated and uncoordinated records management, retention schedules, cataloging, preservation, binding and storage. Staffing and sufficient funding to implement the project over the next several years may prove problematic.

It has been difficult to respond to department requests because of long vacancy periods, vacation, illness and covering page vacancies in the subject departments. This affected our ability to work on special projects and essential shifting. We are hoping to identify a solution to our dilemma in 199 5.

-114- The size of our staff and current scheduling system makes it difficult to monitor performance and communication can be difficult. To correct such problems and create a more efficient department with less duplication of work and more internal coordination, plans for self-directed work teams were begun. A committee, chaired by Dan Mayer, was formed to explore options, time frames, standards and division of duties. At a meeting in November the project was explained to the staff and comments, suggestions and concerns were solicited. The success of this project will depend on the flexibility and commitment of the staff.

I would like to thank Susan Goldberg Kent for her support and her recognition of the Pages this year by honoring them with the Director's Award of Excellence. My appreciation is extended to Mary Frances Cooper for her support and understanding particularly as it related to personnel matters. A heartfelt thanks to the staff of the Collections Maintenance Department for their patience and hard work, and to Carole, Dan and Peggy for listening and continually fine-tuning my "stacks" skills. And to Linda Loven, for all the extra hours, statistics and your loyalty, I am truly grateful.

ns Maintenance Department Supervi or

-115- COLLECTIONS MAINTENANCE DEPARTMENT Bindery Statistics

1994

Binding - Hardcover

In-house Binding ...... 568 Commercial Binding Books ...... 2,175 Periodicals ...... 2,672 Permabind ...... 2,391

Total Volumes Bound Hardcover 7,806

Other Binding

Pamphlet, Velobinding, Spiral Binding ...... 1,350 Repair ...... 2,189 Rush Books ...... 516

Miscellaneous

Recase (Same Cover) ...... 104 Encapsulation ...... 430 Boxes ...... O Pockets ...... 140 Requisitions filled ...... 198

Brittle Books

Preservation Photocopy ...... 185 Phased Box ...... 39 Withdrawn ...... 99 Rebound (in-house) ...... 99 Reprints Received ...... 17 Retain Original (repaired) ...... 32

Total Volumes ...... 471

Total Items Handled ...... 13,204

-116- COLLECTIONS MAINTENANCE DEPARTMENT Staff Compliment

1994

Anne Adams Page I January 1 - December 31

Jennifer Anderson Substitute March 7 - December 31

Napoleon Castillo Page I January 1 - December 31

Anne Cho Page I January 1 - December 31

Tamara Colton Page I January 1 - December 31

Manzie DiAngelis Page I January 1 - December 31

Edward Frazier Page I January 1 - December 31

John Howe Page I, .5 January 1 - December 31

Wayne Kamletz Page I January 1 - December 31

Angela Lewis Substitute March 14 - March 26

Ruth Lindberg Page I January 1 - December 31

Robert Liss Page I January 1 - September 19

Carole Longley Page II January 1 - December 31

Ross Loomis Bookbinder January 1 - December 31

Linda Loven Conservation Technician March 10 - December 31 Bindery Worker January 1 - March 9

Yvonne McDonald Page I January 1 - December 31

Andrea Markov Commercial Binding Clerk December 12 - December 31

Qambyn Mattion Page I January 1 - February 22

Daniel Mayer Page I January 1 - February 19 Page II February 21 - December 31

Michael Mills Page I, .5 May 9 - December 31

Michael Olson Substitute March 21 - December 31

-117- Bernadine Pomeroy Page II January 1 - March 4

Traci Purifoy Page I January 1 - December 31

Jeffrey Radford Page I May 16 - December 31

Mary Rathman Supervisor January 1 - December 31

Teresa Rudolph Substitute January 1 - December 31

James Ruiz Page I January 1 - February 19 Page I, .5 February 21 - October 8

John Sharp Page I, .5 January 1 - February 26 Page I February 28 - December 31

Charles Sjogren Page I January 1 - December 31

William Solomon Page I November 7 - December 31

David Stenshoel Page I June 6 - December 31

Michael Tiffany Page I May 30 - December 31

Ronald Weis Substitute January 1 - December 31

Kenneth White Page I January 1 - November 25

Mary White Page I January 1 - December 31

Mark Wilcox Substitute January 1 - December 31

Lawrence Winstead Substitute February 28 - July 16

Leo Winstead Substitute January 1 - December 31

Terence Winstead Page I January 1 - December 31

Margaret Woodling Page I, .5 January 1 - May 22 Page II (detail) May 23 - December 31

Barbara Wuornos Page I, .5 January 1 - February 5

-118- COLLECTIONS MAINTENANCE DEPARTMENT

Staff Activities 1994

Mary Rathman Implementing Self-Directed Work Teams February 14

Preservation Microfilming Iowa State Historical Society Sponsored by Northeast Document Conservation Center June 1-3

How To Deal With Difficult People June 22

Institutional Invitation Preservation Program - Overview University of California - Berkeley October 17 - 20

Intro to DOS Intro to WordPerfect November

Carole Longley Conflict Management February 17

Self Esteem and Peak Performance November 10

Linda Loven Management Skills for Assistants June 30

Managing Negativity in the Workplace July 15

-119- Dan Mayer Coaching and Tearnbuilding Skills March 25

How To Deal With Difficult People June 22

Introduction to Personal Computers Introduction to DOS October

Mary White How to Manage Your Time and Your Life September 15

Coping With Difficult People April 11 May 2

Peggy Woodling Introduction to DOS Introduction to WordPerfect July

-120- HUMANITIES DIVISION Annual Report

1994

The enthusiasm, dedication and intelligence of a relatively new division was clear as nineteen Humanities and two InfoLine staff members, two volunteers, two Urban Corps interns, several substitutes and a Swedish library science student all collaborated to provide top notch public service.

Proactive Public Service Every day throughout the year, patrons relied on the collections, expertise, and information technology of the History/Travel and Literature/Language departments to respond to their questions. Popular Library earned its moniker as indeed thousands of readers selected for their reading pleasure current fiction, thrillers, romance, mysteries and nonfiction titles.

The relative ease and confidence with which staff continues to rise to the challenge of providing high quality public service while managing a book collection for all seasons is in large measure due to the extraordinary level of behind the scenes activity. Materials selection, collection management and maintenance, improvement of accessibility of materials, indexing selected periodicals and updating reference materials all were worked on and examined with an eye towards improving policies and streamlining procedures.

The talents and creativity of the History/Travel reference staff were tapped as they helped patrons with questions ranging from Palestinian self-rule to the importance of World War II D-Day. A significant part of History's reference included Nina Biddle's management of information on the 1994 elections. Beginning with Minnesota's caucuses in February and running through the primaries and general election in November, staff daily helped people with their questions on candidates, position papers, precinct locations and, of course, the election results.

Literature/Language reference staff admirably provided readers guidance on such varying topics as classic authors, plays, poetry and the latest best sellers. At the same time, staff fielded questions on subjects as diverse as the publishing industry, grammar, and movie and television facts. When Japanese author Kenzaburo Oe was awarded the Nobel Prize for Literature, an eye catching display on Asian authors was mounted and generated immediate patron interest.

Book Selection Materials selection in the Humanities Division relied on the strengths of all ten librarians as non-fiction, fiction and genre fiction, and foreign languages were divided up according to interests and knowledge. Selection of Popular Library material became part of the division's responsibility in January 1994.

Along with acquisition responsibilities for both reference and circulating materials, librarians also monitored their selection areas for weeding, updating

-121- and stacks maintenance. This aspect of collection development was applied to both open and closed shelves as librarians took charge of their assigned Library of Congress classifications. Thanks to Betsy Williams' coordination, the goal of true collection development in terms of retention and withdrawal of materials is becoming a reality. Judith Mosiniak's work on the hundreds of books transferred from Special Collections furthered our goal.

Collection Management Effective collection management in Literature was made possible with a six month project dubbed "Operation Cleansweep," directed by Nancy Kweik. Based on the Humanities Division's Decade/Demand system, every Library of Congress circulating book in the Literature collection was evaluated in terms of placement on open or closed shelves, or withdrawal from the collection. The end result of the project is an organized, systematic approach to the storage and retrieval of an examined collection. Shoring up the accessibility of fiction titles was Dick Marple's successful effort to make sure all fiction books in the stacks were shelved accurately and in order.

Serial management improved as Mike McCabe and Carol Rucks thoughtfully worked on record keeping, placement and retention of periodicals. Marta Mersereau lent her knowledge and experience to working out a solid system for gift and free publications received in Literature. The popular and well-used newspaper and microfilm collection, including space and equipment, is maintained by Raymond Olson who continues to strive to keep up with the patron usage.

Praise is due to Julia Sedlak and Gloria Olson who are assigned from InfoLine to work ln Humanities. They delve into their tasks of budget tabulation, new book processing and bibliographic checking with great effectiveness.

Patron-Friendly Arrangement Improving patron accessibility to materials was a top priority for both departments. Foremost among the improvements was the reorganization and transformation of Literature's audiotape collection into an easy self-service collection which is conducive to public browsing and selection. Developed and maintained by Helen Burke, this project also included a patron survey and an audiobooks catalog. Signs and labels designed and produced by Robert Williams contributed to the success of this endeavor.

The shelving, sorting and straightening of open shelf materials continued to present a challenge, particularly in light of the high circulation and use of Literature and Popular Library books. However, Robert Liss and Ted Winstead are both steady, hard workers who performed admirably and ably in the face of adversity. Mary Moore's intelligent and schooled approach to processing History's reference materials made for an organized collection.

The indexing of local magazines and updating of certain reference tools supports the library's mission to provide accurate, timely information. Under Mark McHugh's capable indexing, Humanities continues to produce MNMAG, a database of eight locally published magazines. Since its beginning in 1991, MNMAG has become a well respected resource requested frequently by MPL patrons and other libraries.

-122- The People The accomplishments in 1994 are especially noteworthy given the numerous staff fluctuations. Carol Van Why continued as Division Manager until mid-February when she transferred to Community Libraries Collection Management. I started as Division Manager a month later. Four librarians and a page joined the staff during the year. A half-time aide position, vacant for six months, will be filled in January. A clerk typist position was reassigned to InfoLine when the new telephone reference service opened.

Recognizing the benefits to the public and staff when Technical Services and Central Library subject departments cooperate on joint ventures, the Catalog Department and Humanities worked out an arrangement whereby Nina Biddle and Helen Burke both work half time in each department. So far, the benefits realized in the sharing of information and staff awareness have been tangible and important. In fact, with the assurance of the Catalog Department that MAX coverage of History's materials was comprehensive, History's card catalog was eliminated.

Community involvement was a top priority as staff cooperated with others to promote MPL's resources. Wendy Adamson worked with the Friends to stage a popular mystery writers panel discussion; Nancy Thomas was part of a team that presented the highly successful "Black Poetry Day" with an accompanying reading list; and Nancy Kweik worked on the Gay Pride festival and assisted in the production of "A Global Celebration of Pride and Protest" reading list. Katharine Weiblen's knowledge of literary resources was evident in a bibliography she compiled on Native American literature. She also served on two prestigious Gale Publishing Advisory boards resulting in the reference publications, a "Companion to Black Literature" and "Native North American Literature." Betsy Williams furthered the library's commitment to public schools and education with her leadership role in MPL's bibliographic instruction program.

Onward The vision and ideas generated in 1994 will roll over into the new year as staff adds to those, and continues to work together to innovate, improve and enhance the service and collections of the Humanities Division.

Respectfully submitted,

-123- HUMANITIES DIVISION

Staff Complement 1994

Wendy Adamson Librarian II May 16 - December 31

Laurie Anderson Urban Corps Intern May 23 - December 31

Cheryl Anthony Volunteer November 3 - December 31

Nina Biddle Librarian II January 1 - August 26 Librarian II .5 August 29 - December 31

Susan Brown Librarian II January 1 - January 21

James Bulger Library Aide II (permit) January 1 - April 22

Helen Burke Librarian II March 7 - September 5 Librarian II .5 September 6 - December 31

Therese Ericsson Student Intern November 5 - December 8

Sara Headley Volunteer January 1 - December 31

Nancy Kweik Librarian II January 1 - December 31

Robert Liss Library Page September 20 - December 31

Richard Marple (leave) January 1 - April 10 Library Aide II April 11 - December 31

Michael McCabe Library Aide II January 1 - December 31

Mark McHugh Library Aide II January l - December 31

Marta Mersereau Clerk Typist II January 1 - July 22 (leave) January 10 - April 22 Librarian II October 17 - December 31

Mary Moore Clerk Typist II January 1 - December 31

Vang Moua Urban Corps Intern July 14 - August 31

Judith Mosiniak Library Assistant .2 January 1 - December 31

Gloria Olson Library Aide II .5 January 1 - July 25

Raymond Olson Library Aide II January 1 - December 31

-124- Debra Pieczonka Library Page January 1 - August 12

Carol Rucks Library Aide II January 1 - December 31

Amy Ryan Librarian III January 1 - March 18 Librarian V March 21 - December 31

Nancy Thomas Librarian II January 1 - December 31

Carol Van Why Librarian V January 1 - February 18

Katharine Weiblen Librarian III January 1 - December 31

Betsy Williams Librarian III April 25 - December 31

Robert Williams Library Aide II .5 January 1 - December 31

Theodore Winstead Library Page January 1 - December 31

-125- HUMANITIES DIVISION Staff Activities

1994

Wendy Adamson Memberships MPL MARS Committee Minnesota Historical Society

Classes, Workshops Dialog Update 7/12 Genealogy Workshop, Minnesota Historical Society 7 /19 MPL Diversity Workshop 7 /28 Minnesota Historical Society Library Tour 7 /28

Conferences, Meetings, Special Events Metro State University "World Politics" presentation 7 /19 Mystery Writers Panel 8/4 Reference Update "The Write Stuff" 12/1 Supervision of the Internship of Therese Ericsson, Library Science student from Sweden 11/7 - 12/9

Nina Biddle Memberships MPL Bibliographic Instruction Team MPL MARS Committee MPL Staff Association Minnesota Historical Society PLUM

Classes, Workshops Course: "The Nature of Justice" (Plato), U of MN, February MPL Diversity Workshop 8/25

Conferences, Meetings, Special Events Department outing, play: "From Slavery to Freedom," Illusion Theater 1/21

Helen Burke Memberships American Library Association American Society for Information Science (ASIS) MPL MARS Committee MPL Staff Association Minnesota Library Association PLUM, Negotiating team member Twin Cities Researchers Group

-126- Classes, Workshops The Internet and the Delivery of Reference Service, MELSA 3/14 MPL Diversity Workshop 8/11

Conferences, Meetings, Special Events Beyond the Internet Threshold: Resource Tools, Pre-conference for ASIS Mid­ year meeting, Portland, OR 5/22 "National Information Infrastructure" by Toni Carbo Bearman, U of MN (Metronet) 6/21 Navigating the Networks: the 1994 ASIS Mid-year meeting, Portland, OR 5/23-25

Awards MPL Award of Excellence for Outstanding Service, Government Documents Centennial Celebration John Cotton Dana Public Relations Award, Government Documents Centennial Celebration

Nancy Kweik Memberships MPL Organizational Communication Committee MPL Pride Fair Committee MPL Staff Association PLUM

Classes, Workshops MPL Diversity Workshop 8/18 U of M Employee Communication Programs 4/1

Conferences, Meetings, Special Events MPL Pride Fair booth volunteer 7 /9 Organized Humanities Division outing to Illusion Theater 1/21 Organized MPL staff group for WCCO's "Feedback 4" session 3/3

Publications "New Books in Theatre" booklist "A Global Celebration of Pride and Protest" booklist

Robert Liss Memberships AFSCME Local 99

Classes, Workshops MPL Diversity Workshop 6/9

-127- Michael McCabe Memberships AFSCME Local 99, Steward, Executive Board AFSCME Local 99, Contract Negotiating Committee MPL Staff Association

Classes, Workshops MPL Diversity Workshop 5/24

Mark McHugh Memberships AFCSME Local 99

Classes, Workshops MPL Diversity Workshop 8/18

Richard Marple Memberships AFSCME Local 99

Classes, Workshops MPL Diversity Workshop 8/25

Marta Mersereau Memberships AFSCME Local 99 Minnesota Library Association

Classes, Workshops Conservation and Preservation, Rosary College, River Forest, IL January - April Dialog Training, College of Saint Catherine 11/16 LC Classification, Rosary College, River Forest, IL January - April MPL Diversity Workshop 5/12 Management Information Sources, Rosary College, River Forest, IL January - April Technical Services Online, Rosary College, River Forest, IL January - April

Conferences, Meetings, Special Events Lecture Tour, Newbury Library, Chicago, IL 2/15 Lecture Tour, Northwestern University NOTIS System, Chicago, IL 4/22 Lecture Tour, Skokie Public Library GEAC Twin 800 System, Skokie, IL 4/22 Lecture Tour, Twinrocker Handmade Paper, Inc, Brookston, IN 3/26 Minnesota Library Association Conference, Duluth, MN 10/5-7 Tour, Harold Washington Library, Chicago, IL 3/12

-128- Mary Moore Memberships AFSCME Local 99 MPL Clerk Typist II Committee MPL Staff Association

Classes, Workshops MPL Diversity Workshop 8/11

Conferences, Meetings, Special Events MPL Pride Fair booth volunteer 7 /10 MPL staff group for WCCO TV's "Feedback 4" session 3/3 Tour, Harold Washington Library, Chicago, IL 3/12

Judith Mosiniak Memberships MPL Staff Association, Reading Committee Chair Minnesota Historical Society Minnesota Library Association PLUM

Classes, Workshops Introduction to Internet, MELSA 8/30 MPL Diversity Workshop 7 /12

Conferences, Meetings, Special Events Tour, Introduction to the Minnesota Historical Society, Minnesota History Center 1/12

Raymond Olson Memberships AFSCME Local 99 MPL Staff Association

Classes, Workshops MPL Diversity Workshop 7/12

Carol Rucks Memberships AFSCME Local 99 The Loft University Film Society

Classes, Workshops MPL Diversity Workshop 6/15

Conferences, Meetings, Special Events Minnesota Book Awards judge in "Collected Works"

-129- MPL reading by Minnesota writer, Diane Glancy Play: "Edith Stein" by the Refreshment Committee 10/8 Rivertown Film Festival

Publications Four poems published in "The Northern Reader," #8, Sept/Oct 1994 Two poems published in "Hepcat's Revenge," #5, December 1994

Amy Ryan Memberships American Library Association Friends of the Minneapolis Public Library The Loft MELSA Reference Interest Group MPL New Technology Task Force MPL Preservation Committee MPL Staff Association Minnesota Center for the Book Arts Minnesota Historical Society

Classes, Workshops NRP First Step Action Plan workshop 3/9 Valuing/Managing a Diverse Workforce 4/21

Conferences, Meetings, Special Events Collection Maintenance/Central Library "Link Project," Humanities Division, January - February Lakehead University, Department of Library and Information Studies, presentation and tour Minneapolis Preservation Fair 5/11

Awards MPL Award of Excellence for Outstanding Service

Nancy Thomas Memberships American Library Association Black Caucus of the American Library Association MPL Staff Association Minnesota Library Association PLUM

Classes, Workshops Introduction to DOS, City of Minneapolis 2/3 MPL Diversity Workshop 8/16 Multi-Cultural Library Personnel Workshop, U of MN 3/23

Conferences, Meetings, Special Events Banned Books Week program on censorship, The Loft 9/23

-130- Department outing, play: "From Slavery to Freedom," Illusion Theater 1/21 MPL Orientation for New Staff 8/18 National Conference of African-American Librarians, BCALA, Milwaukee, WI 8/4-7 Town Hall Meeting, Cornel West, Westminster Presbyterian Church 10/13 YA Services meetings 1/11 and 9/20

Presentations Black Poetry Day 10/1 7

Publications MPL Booklist, "Celebrate ... Black Poetry Day ... A Reading List for Adults" MPL Publication Book Reviewer, "The Book Scene ... Especially for Teens" MPL Reference Update, March and November

Katharine Weiblen Memberships American Library Association Jane Austen Society Kerlan Collection Board Literary Salon Book Club MPL Staff Association, Vice President Minnesota Book Awards 1995 Planning Committee PLUM

Classes, Workshops "How to Manage Conflict," City of Minneapolis 2/27 MPL Diversity Workshop 8/16

Conferences, Meetings, Special Events Department outing, play: "From Slavery to Freedom," Illusion Theater 1/21 Kerlan Award Banquet 5/3 Kerl an Collection Benefit 10/ 1 MPL Representative on librarians panel at Vision event, Japan America Week, Minneapolis Convention Center, 6/3 Minnesota Book Awards Judge "Show Me a Story," Loft benefit 4/22 "The Terrain of Contemporary American Literature," presented Gigi Bradford, Literature Program Director, National Endowment for the Arts 7 /18 Tour, Minnesota History Center 5/17

Publications "Companion to Black Literature," member, Gale Publishing Advisory Board MPL Booklist, "Native American Literature, a Selection of Books by and about Native Americans" "Native North American Literature," member, Gale Publishing Advisory Board

-131- Betsy Williams Memberships American Library Association MELSA Audio-visual Interest Group MPL Bibliographic Instruction Team, Coordinator PLUM

Classes, Workshops Improv, Info & All That Jazz 4/29 Internet and the Delivery of Reference Service 3/15 MPL Diversity Workshop 6/2

Conferences, Meetings, Special Events City of Minneapolis Human Resources Focus Group 12/16 Minnesota Library Association Conference, Duluth, MN 10/5-7

Robert Williams Memberships AFSCME Local 99 MPL Staff Association

Classes, Workshops MPL Diversity Workshop 6/2

Ted Winstead Memberships AFSCME Local 99

Classes, Workshops MPL Diversity Workshop 5/24

-132- INFORM Annual Report

1994

INFORM experienced major changes in 1994 as we continued to meet the challenges of new technology and improved service opportunities. In particular, the last few months of the year were marked by managing changes that will shape how INFORM will provide service in the future.

Historically, the best predictor of service levels has been the availability and productivity of staff resources. Fortunately, there always seems to be ample demand for INFORM's services. This year, significant staff resources were needed to manage changes in INFORM and it's sister service, the Interlibrary Loan Department (see that report).

Overall, service levels were about the same as last year tailing off by less than three percent. Nearly 1,500 clients were served, a rise of eight percent. Increases in research requests and patents copied were counterbalanced by a slight decrease in research hours and a drop in document delivery items provided. RUSH service continued to grow--by more than 16% this year and by 84 % over the past two years.

Much of the decline in document delivery service is due to large corporate clients shifting their numerous requests to other vendors. These vendors provide a convenient "one stop shop" by supplying articles from technical journals not owned by MPL. They also offer greater copyright protection and have competitive prices. Document delivery service has become a big commercial business so we can expect to see the competition for customers become even greater.

Mary Frances Cooper and City Attorney Jim Moore helped us craft an innovative policy that will extend greater copyright protection for clients while preserving their rights when engaged in private study, scholarship or research. If approved, this policy will be fully implemented in 1995.

Management of telephone communications with clients became a significant problem with two parts--people and technology. Staff engaged in consultation, research and document delivery activities are not available to answer the telephone. Achieving a good balance between working on current requests and taking new ones is not easy when workloads are full and deadlines are imminent. When staff are unable to answer the telephone we rely on messaging technology to enable us to be responsive to new requests. Due to limitations of our current voice mail system we use a double answering machine system which has shortcomings of its own. To make matters worse, clients have been complaining that our lines are always busy even when we know this has not been the case. We suspect that the additional telephone traffic generated by lnfoLine sometimes fills all the incoming telephone trunks thereby blocking out other callers. The results of a blocked call study may help in solving this part of the problem.

One factor that exacerbates the telephone problem is INFORM's policy of providing free

-133- consultation to callers and drop-in patrons. These consultations sometimes extend for a half hour or longer, often do not lead to any hillable activity and are a hallmark of INFORM's public service orientation. Yet, they exact a price hy diverting staff resources from billable service and other activities.

The year brought a more than usual share of staff changes. Maribeth Bacig accepted an attractive job offer to work in the information center and company archives of Cargill Inc. During the last six years, INFORM service has been enriched by her many skills, capacity for hard work and upbeat spirit. She is dearly missed by all. Daniel Pederson was selected as the new librarian and has already shown impressive ability in working with clients, conducting research, and learning and using new technology. Long-time INFORM "super sub" Wendy Adamson was hired as a librarian in the Humanities Department and we were fortunate to acquire the services of another super substitute librarian in the person of Steve Plumb.

The experience of Joan Murray, Sue Lair and Jim Magnuson provided a solid foundation of continuity during these staff changes. Day in and day out they create superior public service with their initiative, good judgement and hard work. In addition to her research work, Joan was responsible for all billing operations including processing over 400 credit card payments totalling $10,233. Sue carried much of the patent copying and document delivery load and still found time to do research and keep us stocked with office supplies. Jim expanded his research activities, handled a lot of patent copying and document delivery work, and became our expert in external document retrieval. The latter was aided by his role as a half-time employee in the new Interlibrary Loan Department.

Operational improvements were made in the areas of facilities, technology and procedures. Piggybacking on preparations for the new lnfoLine Department, lNFORM's office facilities were totally redesigned, got a facelift and were expanded. To make this possible, INFORM moved all operations into tight quarters for six weeks. The INFORM office was painted and carpeted and improvements were made to the ventilation system. A tall partition was located between INFORM and lnfoLine and shorter partitions were ordered to create quieter and more confidential workspaces for staff. Sorely needed space was gained by moving some equipment and activities to Room 133 (the former Public Relations Office) shared with ILL. The photocopy machine was moved in to create a larger workspace for copying jobs. A table is available for client consultations, confidential meetings and large, quiet workspace. The area also houses confidential files for both INFORM and ILL as well as INFORM statt lockers, shelving and some supplies. Coordinating this was a major task that would have been impossible without the efforts of many people in other departments.

Major technology improvements came in three areas. First, bottlenecks at the laser printer were relieved when a second one was acquired late in the year. Presentation quality output now can be more easily produced for clients when deadlines are tight.

Second, hardware and software for INFORM's long-awaited local area network arrived by year's end. The LAN will not only allow staff to share printers and modems, but will provide a platform for revolutionizing how INFORM manages client and project information. This will greatly benefit operations and we expect it to improve service, as well. Cabling for the LAN was installed at the same time as library terminal emulation capability was added to two more

-134- workstations. This brought electronic mail to the department and a new method of accessing the Internet.

Third, we are working on how best to integrate the INFORM Database Management System with the city's new Financial Information System for City of Lakes (FISCOL). Although FISCOL may not be fully operational for another year, it will save a great deal of staff time by automating our accounts receivable process. In addition, it will provide new levels of client and financial information. For example, it would allow us to create a credit management system and to view project history data when talking with clients.

Progress was made in the area of operational procedures. Filing the paperwork on completed requests was a time-consuming task that became a major problem during the year. As a low priority task compared to direct service activities, it was difficult to find time to alphabetize the paperwork, type labels for file folders and do the filing. At one point, some records were backlogged by eight months. It became a considerable challenge to quickly retrieve records when needed. We even trained a substitute aide to help bring the filing up to date before we found a better solution.

Now all paperwork is filed by invoice number--no alphabetizing is necessary. The file folders identify only a range of invoice numbers and can be labeled quickly by hand. Because the system is so simple, filing can be immediate once invoices are produced. Retrieval is accomplished by searching our database to identify the invoice number--a search that can be based on any information about the request, not just the name of the client or contact person. The end result has been enormous time savings, immediate filing and more powerful retrieval capabilities. This improvement has been described in detail because it is a noteworthy example of how INFORM continuously is streamlining operations which, in turn, often benefits service.

INFORM has entered a dynamic period in which a series of significant changes, coming a few months apart, has begun and is expected to continue for at least the next year. Some of these changes are known or expected and have been described above--the office redesign and expansion, the loss and replacement of a key staff person, the implementation of a LAN and access to the Internet, copyright policy and pricing changes which will radically change how we do business, and the FISCOL project. Yet, the full impact and implications of these changes only can be imagined. Furthermore, unanticipated changes will surely surprise us. This will test our ability to adapt to those changes imposed upon us and will challenge our ability to initiate changes to grow and better serve our clients.

Respectfully submitted, ~rwll Roger A. Hurd INFORM Librarian

-135- INFORM

Summary Statistics 1994

Change 1994 from 1993

Clients Served 1,493 8%

Total Requests 4,337 -2% Research requests 2,196 3% Patent copy requests 689 -8% Other document delivery item requests 1,452 -7%

Services Provided Research hours 1,986 -4% Online research projects 627 -4% Patents copied 3,063 4% Other document delivery items copied 2,709 -15%

Billings for Basic Services Research time $119,175 -4% Patent copying 29,346 6% Other document delivery item copying 19,379 -13% RUSH service 7,530 16% Total $175,430 -3%

-136- INFORM

Monthlx Statistics 1994

Other Requests Research Hours Patents Copied Items Copied

January 418 171.50 494 244

February 376 168.75 356 191

March 421 210.00 107 295

April 361 169.00 220 157

May 342 161.25 316 201

June 388 167.50 220 231

July 317 133.25 311 246

August 373 193.75 298 310

September 370 144.00 234 244

October 361 165.50 137 210

November 309 148.25 142 220

December 301 153.50 228 160

Totals 4,337 l,986.25 3,063 2,709

Monthly Average 361 165.5 255 226

-137- INFORM

Staff Complement 1994

Roger Hurd INFORM Librarian January 1 - December 31

Mary Elizabeth Bacig Librarian II January 1 - December 7

Daniel Pederson Librarian II December 12 - December 31

Joan Murray Administrative Aide January 1 - December 3 1

Susan Lair Clerk-Typist II (.5) January 1 - December 31

Jim Magnuson Library Aide II (.5) January 1 - December 31

-138- INFORM

Staff Activities 1994

Roger Hurd Memberships, Committees MPL "What Next" Design Team MPL Interlibrary Loan Steering Committee MPL Staff Association, Past-President MPL Organizational Communication Group, Co-facilitator

Classes, Workshops, Activities "Valuing and Managing a Diverse Workforce," MPL workshop, April 21 "What's New on Dialog, 11 Joan Strickler, Dialog Information Services representative, April 11 "Searching DataStar, 11 Joan Strickler, Dialog Information Services representative, May 9 "FISCOL - Revenues and Advanced Receivables," Minneapolis City Hall, June 2 "Trends in Managing Interlibrary Loan," Minitex workshop, June 3 Labor Management Meeting on the PLUM Contract, Dennis Goldberg, August 2 "New Price Plan Voice Teleconference," Dialog Information Services, August 11 Minneapolis Public Library and Hennepin County Library Managers Meeting, November 16 Electronic Mail Training, Judy Thompson, November 17 MELSA Interlibrary Loan Cost Study Training Meeting, MELSA, December 6

Presentations, Interviews "The Reference Interview," workshop for Star Tribune Library staff, January 5 "Fee-Based Information Service in a Public Library," visitor Alice Klingener, Chicago, February 11 "Running a Fee-Based Information Service in a Public Library," visitor Margo Hewings from Toronto Library, July 8 "INFORM and the Interlibrary Loan Department," visitor Anne Lise Jorstad, Norway, July 20 "New Interlibrary Loan Service and Procedures," presentation to MPL Department Heads, July 21 "Orientation to INFORM and the Interlibrary Loan Department," presentation to MPL InfoLine staff, July 25 "New Interlibrary Loan Service and Procedures," presentation to MPL Humanities Division, July 26 "New Interlibrary Loan Service and Procedures," presentation to MPL Sociology Department, July 29 "New Interlibrary Loan Service and Procedures," presentation to MPL Business and Economics Department, August 26 "New Interlibrary Loan Service and Procedures," presentation to MPL District Librarians, August 1 "Using the Dialog Target Facility," (panel presentation) "Hints of the Super Searchers," Special Libraries Association/ American Society for Information Science meeting, September 22

-139- Daniel Pederson Memberships, Committees Minnesota Libraries Association Machine Assisted Reference Service Advisory Committee MELSA Machine Assisted Reference Service Interest Group MPL Staff Association

Classes, Workshops, Activities "Market Intelligence and Company Intelligence Databases," Dialog Information Services workshop, Janaury 20 "The Internet," MELSA workshop, March 7 Minnesota Libraries Association Annual Conference, October 6 and 7

Joan Murray Memberships MPL Staff Association

Classes, Workshops, Activities "Valuing and Managing a Diverse Workforce," MPL workshop, June 15

Susan Lair Classes, Workshops, Activities "Valuing and Managing a Diverse Workforce," MPL workshop, May 11

Jim Magnuson (see Interlibrary Loan Department report)

-140- INTERLIBRARY LOAN Annual Report

1994

This year saw the most dramatic changes in the department since its inception over a dozen years ago. As part of the plan that brought InfoLine into being, the Interlibrary Loan Department was dissolved and then reconstituted as an entirely new agency.

Before describing the many organizational changes that occurred, the annual activity statistics will be summarized. Other libraries made nine percent fewer requests of our collection in 1994, yet three percent more items were actually supplied. The number of photocopies provided to Hennepin County Library nearly doubled and the number sent to other MELSA libraries rose by more than 30%. At the same time little more than half as many requests were received via OCLC from other libraries. This shift may be due to the improving accessibility and use of local collections, a burgeoning demand for document delivery type services, and departmental difficulties in keeping up with OCLC requests during the transition to a new Interlibrary Loan Department.

The other side of the interlibrary loan coin is borrowing activity on behalf of our patrons. The fill rate was higher than in 1993, but a great reduction in requests received resulted in obtaining 22 % fewer items. Traditional interlibrary loan service characterized by lengthy turnaround times for scholarly or casually interested patrons may be becoming a thing of the past. Many more options exist today for obtaining documents from remote sources. Interlibrary loan service must meet the more demanding requirements of a broader base of users if it is to remain a vital library service. This is part of the challenge that the Interlibrary Loan Department is reinventing itself to meet.

The advantages of an interlibrary loan department that was separated from public service desk responsibilities had been discussed for several years. When the What Next Committee began contemplating the changes needed to create the new InfoLine service it seemed possible to accomplish both objectives at once. Mary Frances Cooper, Roger Hurd, Betsy Williams, Susan Tertell and Ted Hathaway conceived of a new Interlibrary Loan Department that would be a smaller, closed department able to use technology more effectively. The greater depth and breadth of technical skills required suggested that the staffing be at least at the Aide JI level. Once the start-up date of August 1 had been established all that remained was to make it happen-­ a challenge that was organized into three projects.

The first project was to facilitate the transitions of current Interlibrary Loan Department staff into new jobs. Kathy Langston was being reassigned to InfoLine, Eric Benson transferred to the Catalog Department and Craig Lindquist retired early in the year, but the four remaining aides had to find jobs elsewhere in the system. This was a difficult time for these people who had worked hard and under some adversity in the department for years and now found that their services were no longer needed. Whenever a new Aide I position opening occurred, each person,

-141------·· ---

in turn, was offered the options either of accepting it or of refusing it and waiting for the next opening. Staff were to be allowed up to three refusals before being assigned to the next opening. The challenge for the aides was to find an acceptable placement for themselves before either the three refusals were used or the August 1 deadline was reached. The challenge for the supervisors was to coach and support the staff to help them make the best choices under conditions of uncertainty. The Personnel Office was a great help throughout this process.

The staff transitions were successfully negotiated as Anita Kent transferred to Walker Community Library, Michael Blanks went to the Circulation Department, Isabelle Eubanks moved to Northeast Community Library, and Emilia Bernat worked in the Acquisitions Department before eventually promoting into InfoLine. These staff members are to be commended. Although they had no choice about the former Interlibrary Loan Department being dissolved, they did have a choice as to how they would handle it. It was difficult, but they tried to make the best of it both for themselves and for the public. We applaud their significant contribution to the department and the library and wish them success in their new positions.

The second project in managing the transition to a new Interlibrary Loan Department was to maintain uninterrupted and acceptable information desk, catalog information and interlibrary loan services until the new departments became operational on August 1. The major challenge here was in staffing--the trained staff were all transferring elsewhere. Furthermore, no one could know in advance who would leave when.

A variety of means were used to deal with this problem. Daily information desk, catalog information and interlibrary lending services were maintained largely through the efforts of three temporary permit workers--Lucia Vilankulu, Caroline DeLong and James Bulger. Substitutes were scheduled. Isabelle Eubanks delayed her transfer date to help us keep up with interlibrary loan processing. Finally, staff for the new Interlibrary Loan Department were brought on board. Training, timing, coordination and quality were the dominant issues with so many people coming and going. It is a testament to the abilities of the people involved and, in particular, ILL Coordinator Kathy Langston that the public experienced little if any disruption in service.

The third and final project was to set up the new department and ready it to assume all interlibrary loan functions on August 1. This project consisted of five parts: staffing, facilities, technology, operations and intralibrary linkages.

The staffing issue was not only one of selection, but also of training. Training is a time consuming and lengthy process--it takes months to master all ILL operations. Jim Frey was reassigned from the Art, Music and Films Department to be the Interlibrary Loan Clerk. This necessitated completely retooling his knowledge and skills and also leaving his love--film and video service. This was a challenging reassignment for him and he has handled the challenge well.

In April, we were extremely fortunate to hire Sue Vos. With her previous experience in our department and in an academic interlibrary loan setting she provided critical expertise in the most demanding technical tasks. Her extra efforts were largely responsible for keeping up with interlibrary borrowing requests from Minneapolis patrons.

-142- Jim Magnuson joined the staff in May on a half-time basis. His prior work in INFORM, familiarity with OCLC and ability to learn quickly the detailed processing procedures have made him a valuable asset to the department.

A final staffing issue concerns substitute staff needed to cover regular staff vacation time or extended illness. Because of the technical nature of the work, special training and regular practice are needed to develop and maintain substitutes' skills. An arrangement was fashioned to train three InfoLine staffers who would be scheduled one half-day per week in ILL as part of their off-desk time. Again the department was fortunate to attract particularly able staff. At the end of the year the substitutes were Julie Sedlak, Betty Julin and Bev Anderson.

Facilities planning began with the selection of room 136 as the new ILL workroom. Unfortunately, this meant the Personnel Office lost it as a training room. The room was emptied, cleaned and wired for telecommunications and automation to ready it for use. Maintenance staff, Administrative Clerk Tom Grund and the Technical Support Office performed admirably. Some equipment and ILL functions were moved in early to make space for remodeling the old workroom and soon-to-he InfoLine area. Other furniture and equipment, notably the OCLC terminal, remained in the Information Desk area to ease the problem of stretching limited staff resources between two locations during the transition period. The full and final move occurred in time for the start-up date of August 1.

One problem with the old ILL workroom was that it was crowded and rather disorganized. How could we move everything into a smaller space? An office layout was developed to create functional workstations along one side of the room and personal desk space along the other. Implementing this layout and combining the functions of some workstations allowed for a serviceable, if not spacious, new workroom.

Technology was the next major concern in setting up the new department. Interlibrary loan technology issues include: access to the MPL online catalog and circulation system; access to other online catalogs such as Lumina at the University of Minnesota; capability to electronically exchange information with other MELSA libraries, Minitex and OCLC libraries; and effective management, tracking and reporting of both borrowing and lending activity.

A centerpiece of ILL technology always has been the dedicated OCLC terminal, yet it was becoming outmoded--unable to run the latest software and no longer supported by OCLC technicians. A new 486 computer was acquired to provide the additional power needed for OCLC access and also to allow the flexibility of using it for other functions as well. At the same time the even older OCLC terminal on the second floor was removed. These changes created an annual savings of several thousands of dollars in OCLC charges. At the same time, however, they caused a problem by removing ready access to OCLC for subject departments and the Information Desk to meet internal needs and respond to certain patron requests. Our solution to this problem will be described in a following section on intralibrary linkages.

Perhaps even more significant than OCLC changes, however, was design work that began on an integrated automated system for managing ILL borrowing activity. Deo Scioco of the Technical Support Office is developing a prototype application to record, verify, transmit and track

-143- borrowing requests and to handle all reporting tasks. The system should be fully operational by mid-year 1995 and will greatly aid processing of these requests. A complementary application to handle the much greater volume of lending requests is slated for development the following year.

Establishing a new Interlibrary Loan Department provided the opportunity to critically examine operational procedures. New efficiencies and improvements in service are continuously being identified and implemented. For example, being a single function department has allowed each staff member to become fully trained in all the tasks of the department. This has enabled us to receive requests from our patrons, verify them on any of a number of online systems and transmit the requests all on the same day. The result is that our patrons receive their requested materials more quickly.

The final task of creating a new department was to forge new intralibrary linkages. Perhaps the most dramatic of these was with subject department reference desk staff who began taking ILL requests. Orientation and training sessions were provided to central reference desk staff and district librarians. New documentation was developed including a checklist with sample forms and a reference guide. These were distributed to both central and community library agencies along with a new brochure for the public explaining interlibrary loan service. Kristi Gibson of the Public Relations Office provided expert help with this on very short notice.

As alluded to above, a consequence of moving the OCLC terminal to our closed department made it less accessible to subject departments and the Information Desk. We conducted a needs assessment and evaluated OCLC access options with the help of Mary Frances Cooper and David Klaiber of Catalog, Susan Brown of InfoLine, Terry Stokke of the Machine-Assisted Reference Service Committee and Dan Pederson representing reference desk staff. It was decided to obtain a direct access OCLC account for InfoLine to use in providing information to the public. Subject departments can now access OCLC directly or via the EPIC system depending on their needs.

Much work was done in concert with the Circulation Department to facilitate checking out and returning interlibrary loan materials for patrons. Additional coordination with the Shelving Department was needed to implement new efficiencies. There are other examples, but suffice it to say that the Interlibrary Loan Department had to create new working relationships with numerous other agencies. It is a credit to the library that these efforts unanimously were met with cooperation and support.

Two additional miscellaneous items should be mentioned. By the end of the year, MELSA interlibrary loan service was expanded to include audiovisual and other non-print materials. We now lend musical compact discs, phonorecords, single audio cassettes and software to other MELSA libraries and we can borrow these materials for Minneapolis patrons. Finally, it is with pleasure that we welcomed long-time former employee Craig Lindquist back to the department as a volunteer handling lost and found hooks.

It should be evident that establishing a new Interlibrary Loan Department was a major undertaking with many aspects to manage. Although InfoLine deservedly received much fanfare in being launched and in experiencing some early success, the challenges that the Interlibrary Loan Department faced and overcame were no less deserving of recognition. Dozens of staff in

-144- departments throughout the library played their indispensable roles well, yet in the background. I believe this is a shining example of organizational effectiveness at the Minneapolis Public Library.

Respectfully submitted, ·~CJ74 Roger A. Hurd INFORM Librarian ( /...... _ I !h/ .:?fvnv~- it3f fatties Frey (,, Interlibrary Loan Clerk

-145- INTERLIBRARY LOAN Statistics

1994

ILLs Requested From MPLIC

Requests Requests Items Sent Received Owned Loans Photocouies Total Hennepin County Library* 2,920 2,694 2,180 454 2,634

Other MELSA 4,610 4,101 2,150 768 2,918

PLANET 6,271 5,403 3,010 132 3,142

MINITEX 17,793 17,793 5,323 10,456 15,779

Other ILL _ill ~ --22 _-2 111 Total ILL 32,017 30,419 12,722 11,862 24,584

*Includes 1,681 direct telephone requests from Hennepin County Library patrons.

ILLs Requested by MPLIC

Reguests Requests Filled Loans Photocouies Total Loans Photocouies Total

MELSA 599 104 703 397 65 462

MINITEX 1,577 629 2,206 1,129 480 1,609

Other ILL 507 101 608 314 59 373

(Cancelled requests) 376 Total Requested by MPLIC 2,683 834 3,913 1,840 604 2,444

ILL requests placed with MPLIC by MELSA patrons living outside Mpls: OCLC MAIL TOTAL 111 + 16 127 Telefax transmission to MELSA Libraries: .n.

-146- INTERLIBRARY LOAN Staff Complement

1994

Kathleen Langston Clerical Supervisor January 1 - July 24

James Frey Interlibrary Loan Clerk August 1 - December 31

Eric Benson Library Aide II April 3 - December 3 1

Susan Vos Library Aide II April 18 - December 31

James Magnuson Library Aide II (.5) May 22 - December 31

Emilia Bernat Library Aide I August 1 - December 31

Michael Blanks Library Aide I May 23 - December 31

Isabelle Eubanks Library Aide I July 31 - December 31

Anita Kent Library Aide I May I - December 31

Craig Lindquist Clerk-Typist I January I - January 5

James Bulger Permit Library Aide I May 9 - July 2

Caroline DeLong Permit Library Aide I May31-July31

Lucia Vilankulu Permit Clerk-Typist I March 7 - July 31

-147------1.-·

INTERLIBRARY LOAN Staff Activities

1994

James Frey Memberships, Committees MELSA Interlibrary Loan Committee MAX Operating Procedures Committee Twin City Active Lens Club, President

Classes, Workshops, Activities "Valuing and Managing a Diverse Workforce," MPL workshop, April 21 "Trends in Managing Interlibrary Loan," Minitex workshop, June 3 Interlibrary Loan Update Meeting, Minnesota Department of Education, June 9 Internet Overview Demonstration, MRNet, August 16 "Interlibrary Loan Subsystem Use," Minitex workshop, November 2 "Interlibrary Loan Tricks," Minitex workshop, November 3 MELSA Interlibrary Loan Cost Study Training Meeting, MELSA, December 6

Presentations "New Interlibrary Loan Service and Procedures," presentation to MPL Department Heads, July 21 "Orientation to INFORM and the Interlibrary Loan Department," presentation to MPL lnfoLine staff, July 25 "New Interlibrary Loan Service and Procedures," presentation to MPL Humanities Division, July 26 "New Interlibrary Loan Service and Procedures," presentation to MPL Sociology Department, July 29 "New Interlibrary Loan Service and Procedures," presentation to MPL District Librarians, August 1

Susan Vos Classes, Workshops, Activities "Valuing and Managing a Diverse Workforce," MPL workshop, May 12 Interlibrary Loan Update Meeting, Minnesota Department of Education, June 9 "Interlibrary Loan Tricks," Minitex workshop, November 3

James Magnuson Classes, Workshops, Activities "MPL Orientation," June 23 Internet Overview Demonstration, MRNet, August 16 "Valuing and Managing a Diverse Workforce," MPL workshop, August 25 "Interlibrary Loan Subsystem Use," Minitex workshop, November 2

-148------,. ______

SOCIOLOGY DEPARTMENT Annual Report

1994

"In this garden let us sow Seeds of creativity. Watch them grow."

1994 was a year of admirable growth and development for the Sociology Department. The hallmark of this growth was our collective, creative approach to numerous challenges. Creative strategies enabled us to provide for our patrons: better access to the collection, increased shelving space for reference and circulating materials, and an enriched atmosphere which included enhanced service. All of this was accomplished by utilizing existing furniture and equipment and incurring no additional expense to the Library.

It was a year in which our indebtedness was not of a fiscal type but rather a professional one, for on January 22nd Eileen Schwartzbauer retired, after serving as the Department's Head for more than 24 years. Among other characteristics she will be remembered for her conscientious devotion to reference service, her boundless determination to serve the needs of the patrons, and her dignity and professionalism.

Her departure created a vacancy which was filled on February 1st by Renee Reed, who had previously served as the Assistant Department Head. This promotion created a new vacancy filled by Ted Hathaway on April 4th and the Department was once again whole.

In April all staff members responded to a questionnaire which aided in articulating and recognizing individual strengths and weaknesses, sources of staff satisfaction and frustration, personal and professional goals and the necessary direction of focus for the department. Completion of these question­ naires was followed by meetings with each staff member, the Department Head and the Assistant Department Head. This exercise helped to clarify individual and departmental needs in order that we might begin projects which directed our energies effectively.

One such project involved the examination, weeding and supplementation of the reference collection in the SRD (Reference Desk) and SRQ (Quick Reference) locations. Congestion in these areas required that attention be given to weeding. Some reference tools were updated while other areas indicated a need for augmentation. As expressed through our questionnaire, Karla Akerson's excellent suggestion that we strive to strengthen our reference skills by learning more about unique aspects of our reference collections, provided the necessary incentive to begin this project early in the year. Reviewal of the collection enabled staff to become reacquainted with specific reference items and to discover volumes heretofore overlooked.

A unique aspect of the Sociology Department's service is the electric number board which is used to notify patrons when their paged material has been

-149- retrieved. In May we underwent a two-week survey in an attempt to discover the preferences of our patrons with respect to the use of the number board. Although some patrons remained neutral, most favored the number board, for it served as an unobtrusive, silent, confidential mode of communication. As a result of this survey we determined that we would continue to use the number board as long as it remained operational.

1994 was a year in which many practices, procedures and materials were scrutinized with a keen eye, in order to determine their usefulness or obsolescence. In this vein it was decided that all phonograph records should be moved to the storage stacks to free some of the precious and limited space in the public service area. The audio-cassette collection was also restructured. Single cassettes were placed in a bureau of card catalog drawers and those of a larger format were positioned in file cabinets adjacent to the aforementioned items. By so doing, we succeeded in creating a cohesive body of materials.

Other "special collections" were created within the Department and in many cases new location codes were also assigned. Some of the most helpful designations included the creation of the group of reference books with preapproved special permit status. This collection labeled, "SRWR" for its location in the Sociology Workroom, served the patrons and staff so well that we subsequently established a larger offshoot, "SRSPEC", which includes many more reference books determined to be appropriate for special permit status on a preapproved basis. Angela Fiero played a helpful role in making the necessary adjustments when location codes were being changed. In 1995 the professional staff will identify more reference items in the storage stacks which may be stamped accordingly. It is our hope that this process will standardize the extension of special permit privileges and ease the burden of consultation on each item in question.

Another new collection which has been favorably received is the "SROPN" collection of highly illustrated, oversize books. These materials have been strategically placed on three shelves near the reference desk where they remain secure and also spark the interest of those patrons who may be waiting for material to be paged or who might enjoy a few moments of perusal of this collection of especially beautiful reference works. Patrons have expressed their appreciation for the increased accessibility of some exquisite items which had previously remained in the storage stacks in a position of relative obscurity. It may be added that these expensive volumes have not been defaced nor have they been misused by our patrons.

During 1994 the Adult Basic Education Collection also received heightened visibility. For those individuals who desire to improve their reading skills, this collection is invaluable. Ted Hathaway did an excellent job of bringing these items out of file cabinets and into the hands of patrons. Simplified subject headings were assigned, and many new items were added to the collection.

Perhaps the most popular area of the Department is the Foundation Center Cooperating Collection which remains under the able supervision of Mary Kay Harris. She has performed commendably by serving as our Foundation specialist, keeping the materials up-to-date, and presenting biweekly workshops for the

-150------4---·------

edification of the public. Carol Williams ably aided Mary Kay in many of the projects involving the maintenance of the collection.

As a result of the significant growth of the Foundation Collection we were in dire need of additional shelving. Ted Hathaway and Jim Proctor succeeded in finding a suitable shelving unit in a storage cage. The addition of this piece of furniture enabled us to increase the shelving space by approximately 15%. We accomplished this task without losing any seating space, and to our delight the area housing the collection appeared even more spacious, with the slight movement of a few other pieces of furniture.

This beautification and expansion project was timely, for on October 17th and 18th Sharon Braude, the coordinator of the Foundation Center's Cooperating Collections, came from New York City to visit the Sociology Department. Her trip coincided with the Fall Conference for Community Foundations being held in Minneapolis. Ms. Braude gave a lengthy presentation on grants research and highlighted the essential resources of Foundation Center Cooperating Collections. She held another workshop for supervisors of collections in the local and out­ of-state area.

The Foundation Center was enhanced by the visit of Ms. Braude but on a daily basis the presence of another resource has been particularly useful. The Chronicle Guide to Grants is a new CD-ROM product which offers the patron an alternate approach to grant research.

An additional CD-ROM product which was added to the collection was an upgraded level of ProQuest called Research JI, which contains abstracts and periodical articles from over 1600 publications. Electronic approaches to research were not confined to CD-ROM products. This was a year in which "Internet" became a buzz word of the profession. Internet provided almost limitless potential for data retrieval and its popularity signifies the beginning of a new era in information technology.

The Sociology Department was fortunate to have two staff members who were particularly astute Internet users, Ted Hathaway and Terry Stokke. Both have served as pioneers who are paving the way for other staff at Minneapolis Public Library who will soon be joining the ranks of those exploring Internet.

Another new development was the assignment of book selection responsibilities for specific subdivisions within the Department. Nine new accounts were created to enable us to plan and monitor book selection expenditures for the following subjects: Education, Foundation, Philosophy, Psychology, Reference, Religion, Replacements, Sociology and Sports. All librarians excelled in their efforts to make wise selections for the collection. However, the efforts of Terry Stokke helped to transform Philosophy into a reputable and praiseworthy subject area.

Terry accomplished this objective not only through the addition of new books but more substantially by extracting many classic works from the storage stacks and placing them in the more visible, accessible public service area. It was a desired goal for a collection which does not derive its strength from contempo­ rary literature alone. Materials brought from the storage stacks significantly

-151- enhanced the appeal of our collection of philosophical works.

While all professional staff was encouraged to spend time in the storage stacks weeding nonessential multiple copies of titles, Jim Proctor and Chue Yang worked with considerable persistence throughout the summer to shift circulating books contained on the public service floor. Jim's previous experience with similar library projects was invaluable. When this project was completed, the spacing of materials on the shelves was more equitable and shelving could be done with much greater speed and efficiency.

The cosmetic changes which occurred among the collection of circulating books were extended to the reference periodical collection as well. We were able to condense the periodical collection from three shelving units to two, by compressing the space between the shelves and by salvaging 56 used shelves from storage areas throughout the Central Library building. The resultant gain was one full shelving unit containing 56 free shelves. The unit will be used to accommodate a growing collection of circulating materials in the public service area. Jim and Mary Derbis's organizational skills aided us in evaluating the existing collection of periodicals, relabeling the shelves with respect to content and planning future projects which will give a clearer definition to this collection.

On a personal note, I wish to express my sincerest gratitude to the entire staff who rallied together during my absence, following surgery in September. The activities of the Department were well managed with the conscientious efforts of Ted Hathaway. On this and many other occasions, the entire staff displayed a collective quality of care, support and commitment to one another. The departmental ambiance has remained respectful, professional, joyful and productive. It is with great appreciation that I commend each individual for his or her role in protecting the precious characteristics of this department. Our achievements have been many, not only because of the hard work, intelligence, determination and cooperative efforts of all staff members; but also because of the Sociology Department's secure environment in which individual, creative expression is valued, nurtured and flourishes. Albert Einstein eloquently expressed this precept by suggesting that:

"Without creative personalities able to think and judge independently, the upward development of society is as unthinkable as the development of the individual personality without the nourishing soil of the community." (Ideas and Opinions, 1954)

Respectfully submitted, q .RAti.v .r1:q~ Renee s. Reed Department Head

-152- Sociology Department

Staff Com~lement 1994

Karla Akerson Library Aide II (.5) January 1 - December 31

Mary Derbis Library Aide II January 1 - December 31

Angela Fiero Library Aide II January 1 - December 31

Mary Kay Harris Librarian II January 1 - December 31

Ted Hathaway Assistant Department Head April 4 - December 31

James Proctor Library Page I January 1 - December 31

Renee Reed Assistant Department Head January 1 - January 31 Department Head February 1 - December 31

Eileen Schwartzbauer Department Head January 1 - January 22

Jesse Shoop Urban Corps Worker January 3 - February 4

Terrence Stokke Librarian II January 1 - December 31

Carol Williams Clerk Typist II January 1 - December 31

Chue Yang Urban Corps Worker June 6 - August 31

-153- SOCIOLOGY DEPARTMENT

Staff Activities 1994

Karla Akerson Memberships AFSCME, Local 99

Classes, Workshops Diversity Training Workshop; June 15

Mary Derbis Memberships AFSCME, Local 99

Conferences, Conventions: Internet Overview Demonstration - MRNet; August 23

Classes, Workshops: Diversity Training Workshop; June 9

Angela Fiero Memberships AFSCME, Local 99

Boards and Committees: Minneapolis Human Resources Reform Committee; December 19

Classes, Workshops Diversity Training Workshop; June 2 Internet Overview Demonstration - MRNet; August 23

Mary Kay Harris Memberships Minneapolis Public Library Staff Association Minnesota Library Association Professional Librarian's Union of Minneapolis

Boards, Committees MPL Suggestion Committee MPL Bibliographic Instruction Team Professional Librarian's Union of Minneapolis - Treasurer; October - December

Conferences, Conventions "Community Priorities" Session - Fall Conference of Community Foundations; October 18

-154- Classes, Workshops Reading Management Class; February 1 and February 8 The Internet and the Delivery of Reference Service - MELSA; March 15 Foundation Data Center Seminar (as presenter); May 25 Diversity Training Workshop; July 12 Presentation by Benton Foundation; August 5 Internet Overview Demonstration - MRNet; August 16 Presentation by Jerome Foundation; August 18 Grantsmanship Workshop - Foundation Center; October 17 Update session for FCCC supervisors - Foundation Center; October 18 MCIS Training; November 14

Ted Hathaway Memberships Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis Society for American Baseball Research

Boards, Committees Professional Librarians Union of Minneapolis, Chief Negotiator; January - August Professional Librarians Union of Minneapolis, Steward (Central); September - December Society for American Baseball Research - Bibliography Committee, Baseball Online Project Director MELSA Reference Project Team MELSA Full-Text Sub Team; October - December Automation Committee; August - December MARS Committee; January - November

Conferences, Conventions Society for American Baseball Research - Annual Convention; Arlington, Texas; June 16-19 Adult Basic Education Carnival of Ideas - Summer Intensive Training, Brainerd, Minnesota; August 16 - 18 ONLINE '94 - San Francisco, California; October 24 - 26

Classes, Workshops Diversity Training Workshop; May 12 Young Adult Services Training; September 20

Meetings, Special Events "Feedback 4" - WCCO; March 3

Presentations Link Program; November 1O - 11

-155- James Proctor Boards, Committees Minneapolis Human Resources Reform Committee; December 19 Visual Artist Critique Group

Classes, Workshops Diversity Training Workshop; July 12

Renee Reed Memberships American Library Association Black Caucus of the American Library Association Public Library Association Librarian Supervisors' Union; February - December Minneapolis Public Library Staff Association Professional Librarian's Union of Minneapolis; January

Boards, Committees Advisory Board - "Reference Librarians Unite! Forging Partnerships to Support Information Needs of Post Secondary Students in the Metropolitan Area"

Conferences, Conventions Public Library Association Conference; Atlanta, Georgia; March 24 - 26 Black Caucus of the American Library Association Preconference, "Diversity: From Rhetoric to Realities!"; Milwaukee, Wisconsin; August 4 Black Caucus of the American Library Association Conference, "Culture Keepers II - Unity Through Diversity"; Milwaukee, Wisconsin; August 5 - 7

Classes, Workshops The Internet and Delivery of Reference Service - MELSA; March 14 Americans with Disabilities Act (ADA) - Minneapolis Human Resources Department; March 31 "Valuing/Managing a Diverse Workforce," Training Session; April 21 "Reference Librarian's Unite! Forging Partnerships to Support the Needs of Post-Secondary Students in the Metropolitan Area" Workshop (Presenter on Panel - "Identifying Problems"}; May 25 Minnesota Meeting - "The Power of the Arts: Collaborating for Kids"; June 2 Internet Overview Demonstration - MRNet; August 23

Eileen Schwartzbauer Memberships Friends of the Minneapolis Public Library Minneapolis Public Library Staff Association

-156- Terrence Stokke Memberships American Society for Information Science Beta Phi Mu - Beta Rho Chapter Minneapolis Public Library Staff Association Minnesota Library Association Professional Librarian's Union of Minneapolis

Boards, Committees MARS Committee, Chair MELSA Internet Working Group Professional Librarian's Union of Minneapolis, Contract Negotiating Committee

Conferences, Conventions American Society for Information 1994 Mid-Year Meeting; Portland, Oregon; May 21 - 26 MLA 1994 Annual Conference; Duluth, Minnesota; October 5 - 7

Classes, Workshops Basic Skills for Trainers; St. Paul, Minnesota; January 6 - 7 The Internet and the Delivery of Reference Service - MELSA; March 14 Gopher-It: Your Passport to the Internet; Online Tutorial; April 18 - May 8 Beyond the Internet Threshold; Portland, Oregon; May 22 Diversity Training Workshop; June 9

Carol Williams Memberships AFSCME, Local 99

Boards, Committees Clerk Typist II Committee

Classes, Workshops Internet Overview Demonstration - MRNet; August 16 Diversity Training Workshop; June 15

-157- SPECIAL COLLECTIONS DEPARTMENT ANNUAL REPORT

1994

On November 28 Beverly Anderson transferred to the InfoLine Department. In the same week Gary Berman began a voluntary .5 appointment, working two days one week and three days the next.

Maggie Sloss continued her assignment of alternate Saturdays in 1994. With his promotion, Daniel Mayer, detailed shcl ver for four hours a week since September 1990, was replaced by Jeffrey Radford on July 18.

Pat Kerlin continued her four hours a week detail until August when book processing activities were assigned to staff in InfoLine. Marta Mersereau began cross-training with Pat Kerlin on August 1. With her promotion, her last day was October 14. Beverly Anderson assumed these duties on November 30.

The number of volunteers grew in 1994. Four new volunteers for the Times Morgue File {TMF) Project lasted the year, with the three women working on Saturday. Jane George and Michele McGraw, College of St. Catherine library internes, continued work on the Louis L. Dodge Autograph Collection while they were joined on March 11 by fellow intern Joel Shoemaker, who worked with the Hoag Collection.

Unfortunately, the department lost Peter Opitz to library science school in the East in August. He made admirable progress on merging the picture and photograph files. Luckily, the department was able to secure the services of Scott Engel of Augsburg College June 6 - August 5 (he chose us over the Minnesota Historical Society). The first Urban Corps intern in Special Collections since 1987, he made a sizable inroad on the paper ephemera to be integrated into the Minneapolis Collection Vertical Files {VF).

The expansion and refinement of the TMF Project continued. Beginning in June through the end of the year 13 container boxes of clippings and photographs from the TMF and VF were shipped to the Minnesota Historical Society (MHS) while three went to the St. Paul Public Library (SPPL). Sixty-one envelopes of clippings and photographs were mailed out to other appropriate state agencies. Eight responses were received as follows: Hawaii - l; Kansas - l; Maine - 1; Ohio - 3; New York - 1; and Pennsylvania - 1.

As the result of a request from a user for unwanted photographs of British Commonwealth movie stars from the TMF, at the April staff meeting the following priority for disposal was developed: 1) Special Collections Department; 2) Art/Music Department; 3) MHS or SPPL or appropriate state agency; 4) Friends of the Library {FOL).

-158- While researching photographs on D-Day casualties in the TMF on May 20, Linda James, Head Librarian at the Pioneer Press Dispatch, uncovered invaluable photographs of the Truck Drivers' Strike of 1934 in Minneapolis. Dr. Joseph Stremlin of Elmhurst, New York, wrote the Director on July 8 thanking us for a photograph of the operatic singer Fyodor Chaliapin that Maggie Sloss had unearthed in the TMF.

A major decision affecting reference service, collection development and maintenance, and staffing responsibilities occurred October 20 when it was announced that beginning January l, 1995 the Minneapolis Collection would cease clipping the Star Tribune and papers indexed in MNMag (City Pages, Twin Cities Reader, and Skyway News). The staff would continue to clip neighborhood newspapers and some alternative press papers.

Major movement was made with books to be transferred/weeded from the Minneapolis Collection due in large measure to Erin Foley. All items wanted in Business & Economics, Technology/Science, Children's, and Art/Music together with most of the books wanted in Literature and all the items wanted in Sociology classed in Dewey were transferred. All books unwanted by Literature, Technology/Science, Art/Music, and Children's were withdrawn.

In a memorandum of July 16, 1980 to Joseph Kimbrough, Richard Hofstad noted: "There ls also the matter of plates for the special collections (Huttner and Mark Twain). Betty Engebretson mentioned to me that special plates were supposed to be made." In a memorandum of August 12, 1987 to me, Amy Ryan observed: "Perhaps the bookplate for MHC could reflect the contemporary aspect of our collection and service as well as the historical nature ... a graphic ... would convey a sense of connection between old and new ... maybe a succession of buildings: The old library or Exposition building and the IDS."

On February 9 one thousand bookplates on acid-free paper from Hopf & Hopf were received for each of the following collections: Hoag, Huttner, Minneapolis, and generic Special Collections. Each proof was signed and dated by Judith Anne Duncan. Two immediately recognizable Minneapolis landmarks were selected by the artist for the Minneapolis Collection plate: the Foshay Tower and the IDS Building. By May 13 retrospective book plating of the Hoag and Huttner Collections was completed. On September 16 the Department Head turned over to Kristi Gibson all bookplate documentation.

Other activities which helped to improve reference service and bibliographic control included 1) the decision to use the subject index file as the authority for VF access in the Minneapolis Collection with periodic updates by the unclassified staff; 2) limits and guidelines established for book evaluation questions; 3) the work done by Nancy Wennerstrom to dismantle the Northwest Architects File and to integrate the old Kittleson shelflist into the unified departmental shelflist; 4) the weeding, storage, and preparation for cataloging of all miniature books by Erin Foley; and 5) the retrospective conversion of some national bibliographies from the former Bibliography Room by Pat Hengemuhle and David Klaiber.

-159- Automation played an ever increasing role in providing and storing information for users and staff. With an assist from Erin Foley and Jeff Hotchkiss, Jane George and Michele McGraw entered 456 file records for the Dodge Collection while Joel Shoemaker completed the library's first foray into the evaluation of collections to assist in making preservation decisions by using CALIPR (California Preservation Needs Assessment Program). The entire collection of approximately 400 items was entered. The printout was shared with the Materials Preservation Committee at their June meeting.

In April Deo Sioco worked with Beverly Anderson on creating an Office Supply Inventory program while Erin Foley worked with her on WordPerfect training.

In May the configuration of terminals was reviewed and changed in anticipation of Internet, electronic mail, MAX stations, software and printer needs, etc.

In the 1989 annual report a loss of RAM space which slowed down cataloging in Photosl was noted. On May 16 Jeff Hotchkiss was called in after a program to download back-files was still running after five days. A computer upgrade and additional storage was critical.

On June 14 Randy Erickson supplied the Department Head with a computer printout of the barcoded holdings in the Kittleson Collection. Over the rest of the year other printouts for other collections were generated.

By the end of the year the Assistant Department Head was exploring the Internet while the Department Head was using GEM for electronic mail.

In May and June the Minneapolis Collection received the professional records of Edward V. Lofstrom, retired Minneapolis architect who was a member of the Advisory Committee on Transit and before that on the Citizens' Advisory Committee to the Minneapolis Planning Commission. On November 14 Barbara Flanagan Sanford donated 23 books of her columns from September 1965 through October 1988 plus four bags of paper ephemera for the VF and a bag of books, many of which were presentation or association copies.

Numerous trade catalogs for the Minneapolis Collection were purchased from Ken Schneringer in Georgia and Hillcrest Books in Tennessee while Robert Petrilla of New Jersey supplied many important 19th century pamphlets for the Huttner Collection.

In the 1989 annual report the Huttner Collection had 441 barcoded items. By the end of 1994 that number had risen to 518. The three areas of excellence had the following barcoded holdings: 1) Kittleson Collection - 7,878; 2) 19th Century Collection - 4,509; and 3) Minneapolis Collection - 2,802.

One of the upbeat security moves for Special Collections occurred on June 15 when the entrance to the Central Library by the Fourth Street door was by card access. The push-button lock was deactivated.

-160- High school yearbooks mutilated by "Jock the Ripper" were first noted in the 1992 annual report. In May the Assistant Department Head and the Department Head in conversation with members of the staff at MHS and the University of Minnesota Archives learned that the perpetrator had been seen in the stacks at both repositories this year and positively identified. No new mutilation of high school yearbooks in the Minneapolis Collection stacks was discerned in 1994.

In the 1990 annual report it was noted that new drainpipes were installed in July to address leaks that plagued aisles and the area near the photograph files in the Minneapolis Collection stacks more than once earlier in the year. On May 14 water damage was noted and attributed to the use of the garbage disposal after the Spring Retirement Tea on May 12. A worse leak in the same area occurred May 18 and again on August 8. In both cases work had been performed on the garbage disposal in the cafeteria.

The staff discussed at various meetings the priorities and problems of map, poster, and paper encapsulation from candidates in various collections. Erin Foley began to recatalog and reorganize the maps in the Minneapolis Collection using new subject headings. She first met with Linda Loven on June 1. By September 1 the first five maps were sent to the Bindery for restoration and encapsulation.

At the same time the Materials Preservation Committee allocated $600 for 12 maps mounted on board from the Minneapolis Collection to be treated by Allan Thenen. Work was completed by the end of the year. The maps were refiled in the mapcase.

Since the preservation supplies and tools necessary to process, to store, or to preserve historical, fragile, valuable, or scarce materials were placing heavy demands on the supplies budget administered by the Chief of Central Library, she thought that the Materials Preservation Committee might assist with these requests. Accordingly, in October and November the committee authorized $363.17 for archival envelopes and buffered paper folders.

In the Spring Judith Mosiniak did a thorough survey of the periodicals in the department for the Periodical Binding Project and Back-file Binding Project.

In the last week of December a fire extinguisher was installed in Room 412 next to the vault.

Erin Foley was responsible for four notable displays in 1994. By February 22 she had filled the display cases in Room 312 and the hall outside with Kittleson Collection materials in preparation for a class visit of February 25 dealing with World War II propaganda. In April she supplied Kristi Gibson with artifacts from the Charlie's Cafe archives for the display case at the head of the escalator on the second floor. Jim Fuller, in his "Restaurants" column of the April 29 Star Tribune, announced that the Minneapolis Public Library would display memorabilia from Charlie's during May.

-161- In September, in preparation for the Midwest Archives Conference, together with Beverly Anderson, she filled the hallway cases with Minneapolis memorabilia and the two display cases in Room 312 with 12 photographs of "Unidentified Buildings from the Minneapolis Collection". Six were subsequently identified. On November 28 she met with Margy Ligon to discuss a Gratia Countryman display to be set up for the FOL Annual Holiday Tea, December 2. The display stayed up for the whole month.

How were we viewed and how were we used in 1994?

On February 24, a library administrator from South Dakota sought input on book appraisal. On March 10 a local bibliopole was exceedingly grateful for information supplied from a national bibliography. First noted in the 1992 annual report, the request for Latin translations continued to grow. My favorite for 1994 was from a corporate vice-president, Golden Valley: Non possum credere me to tum edisse (I can't believe I ate the whole thing).

Peg Meier (who used us for her 1993 publication Too Hot, Went to Lake), in an April 17 article entitled "Curious and Wonderful Libraries," highlighted the Kittleson World War II Collection. A director of development at a Minneapolis senior care center in a letter of April 29 thanked us for locating a photograph she needed for their newsletter after reaching an impasse at MHS.

In July Erin Foley prepared a transcription of a Whittier manuscript in the 19th Century Collection for a former governor. On August 8 duplicate photographs on labor for a Labor Day exhibit were supplied to East Lake. On September 9 information on how to handle clippings and photographs was transmitted to the bookmobile at North Regional.

On November 2 a local television station called to ask if Minneapolis ever had a horse patrol before now. On November 16 while accompanying two visiting librarians from Hennepin County through the department, an administrator referred to us as the "spurt" department. In December representatives from a local women's association consulted with us about starting their own archives. The January 1995 image on the Midwest Archives Conference calendar is entitled "Iceboat on Lake Minnetonka, 1904". It comes from our photograph collections.

"On the third floor of the Minneapolis Public Library, back in the office of the Minneapolis Collection, hangs a large portrait of a woman - Gratia Alta Countryman, third chief librarian of the public library." So begins the Preface of Gratia Countryman: her Life, her Loves and her Library by Jane Pejsa. The book is a 1995 nominee for the Minnesota Book Awards for the Biography category. My office has not been the same since the book was released. The viewers are still coming.

Respectfully submitted, ~-R,.~ Edward R. Kukla Librarian IV

-162- SPECIAL COLLECTIONS DEPARTMENT

Staff Complement 1994

Abrahamian, Todd Volunteer January 1 - March 5

Albrecht, Kristin Volunteer February 19 - March 12

Altermatt, Rebecca Volunteer October 1 - December 31

Anderson, Beverly Clerk Typist II January 1 - November 27

Angell, Ruth Volunteer January 1 - December 31

Brownrigg, Monica Volunteer October 1 - December 31

Engel, Scott Urban Corps Intern June 6 - August 5

Foley, Erin Librarian III January 1 - December 31

George, Jane Volunteer January 1 - December 31

Kallas, Leslie Volunteer January 1 - December 31

Kukla, Edward Librarian IV January 1 - December 31

Lien, Scott Volunteer January 1 - January 13

McGraw, Michele Volunteer January 1 - June 18

Mayer, Daniel Page I (.1) January 1 - July 16

Mosiniak, Judith Library Assistant I January 1 - December 31 ( .4)

Nellis, Timothy Volunteer September 1 - December 31

Opitz, Peter Volunteer January 1 - August 9

Ottoson, Ken Volunteer January 1 - December 31

Poitinger, Leigh Volunteer October 1 - December 31

Radford, Jeffrey Page I ( .1) July 18 - December 31

Shoemaker, Joel Volunteer March 11 - June 25

Skalstad, Doris Volunteer January 1 - December 31

Wennerstrom, Nancy Volunteer January 1 - December 31

-163- SPECIAL COLLECTIONS DEPARTMENT

Staff Activities 1994

Beverly Anderson See InfoLine Department

Erin Foley Memberships American Library Association (ALA) Association of College and Research Libraries (ACRL) Anthropology and Sociology Section (ANSS) Rare Books and Manuscripts Section (RBMS) Beta Phi Mu Midwest Archives Conference (MAC) Local Arrangements Committee for 1994 MAC meeting, St. Paul Professional Librarians Union of Minneapolis (PLUM) Society of American Archivists (SAA) Reference, Access, and Outreach Section Visual Materials Section Twin Cities Archives Round Table (TCART)

Conferences/Meetings/Special Events/Tours MAC Local Arrangements Committee Meetings, monthly MAC Spring meeting, Chicago, May 12-14 MAC Fall meeting, St. Paul, October 6-8

Pres en ta tions Tour leader, Book Lovers tour, Fall MAC meeting, October 6 Restaurant tour leader, Mall of America, Fall MAC meeting, October 7 Paper: "Reference Services for Visual Materials," Fall MAC meeting, October 8

Edward Kukla Memberships American Library Association (ALA) Association for Library Collections and Technical Services (ALCTS) Association of College and Research Libraries (ACRL) Preservation of Library Materials Section (PLMS) Rare Books and Manuscripts Section (RBMS) Ampersand Club Beta Phi Mu Book Club of Washington Cooperative Preservation Program (CPP) Friends of the Minneapolis Public Library Librarian Supervisors Union of Minneapolis Materials Preservation Committee Minneapolis Public Library Materials Preservation Committee

-164- Minneapolis Public Library Staff Association Minnesota Library Association (MLA) University of Michigan School of Library Science Alumni Association, Life Member

Classes, Workshops Valuing/Managing a Diverse Workforce; MPL, April 21 Introduction to Internet; MELSA, August 9 E-mail training with Judy Thompson, December 7

Presentations College of Associated Arts, History of Illustration class of Kolean Pitner on World War II propaganda, February 25 Marcy Open School, SE Minneapolis, March 1 Minneapolis College of Art and Design (MCAD) class of Rebecca Alm on papermaking and marbling, April 20 Macalester College, Minnesota Institute for Talented Youth class of John Minczeski on research tools and skills for creative writing, July 15 University of Minnesota graduate seminar class of Professor Donald Ross on 19th century American literature and American transcendentalism, October 28

Conferences/Meetings/Special Events/Tours Meeting/Tour with Dennis Ruud, local book conservator, January 31 Meeting/Tour with Lakehead University library technician students from Thunder Bay, Ontario, February 11 Meeting with Nina Biddle on Adams Collection, March 16 Meeting/Tour with Bindery/Shelving staff as part of the Link Program, March 22; April 5,8,14,16,20,27; May 5 Meeting/Tour with Friends' Tour Guides, April 14 Meeting with Edward Lofstrom, prominent local architect, May 31, June 24 Meeting with Allan Thenen, local paper conservator, June 29, October 2 Meeting with Robert Hoag and Judy Miller, his nurse, July 22 Tour for InfoLine staff, July 28 MPL representative to review "Only Originals" exhibit of local book collector John Daniels, August 16 Reception for Margaret (Margy) O'Neill-Ligon, September 29 MPL representative at reception of the Friends of the University of Minnesota Library; Wilson Library Gallery, September 29 Joint meeting with Hennepin County Library Management Staff, November 16

Publications Who's Who in the World, 12th edition, 1995

-165- Judith Mosiniak Memberships Minnesota Library Association (MLA) Professional Librarians Union of Minneapolis (PLUM) Minneapolis Public Library Staff Association; Chair, Reading Committee Minnesota Historical Society

Classes, Workshops Valuing/Managing a Diverse Workforce; MPL, July 12 Introduction to Internet; MELSA, August 30

Special Events Tour: introduction to the Minnesota Historical Society, Minnesota History Center, January 12

-166- TECHNOLOGY AND SCIENCE/ GOVERNMENT DOCUMENTS DIVISION ANNUAL REPORT

1994

1994 was a year spent training. It was the first full year of the combined Technology and Science, Government Documents, and Municipal Information Library Division. It was also a year when all the Technology and Documents librarian IIs requested and received transfers or promotion. Helen Burke transferred to the Humanities Division February 18 and was replaced by Virginia Hasenstein who spent the year learning both the Government Documents materials, tasks, and reference and the Technology and Science reference collection. Virginia also selected natural science materials.

The next to depart was Ted Hathaway, who on March 4th was promoted to the position of assistant Department Head in the Sociology Department. He was followed by Mary Beisel, who on June the 4th transferred to a half time position in the Children's Department and Cathy Camper who on August 26th transferred to a position in the Art and Music Department. Over a three week period in August they were replaced by Daniel Wong, Walt Johnson, and Mary Jo Laakso. Daniel came to MPL from the Hill Reference Library. Walt had worked both as a University of Minnesota Engineering Librarian and a MPL Librarian Substitute. Mary Jo came from St.Catherine's College. All three of them have backgrounds in the sciences and fit in extremely well with the division staff and the library's patrons. Mary Jo had also worked as an Intern in the Municipal Information library and has been filling in there occasionally, more cross over scheduling between Mary Jo and Van is planned for 1995. Needless to say the staff welcomed them all openly and heaved a collective sigh of relief on their arrival. Welcome Dan, Walt, and Mary Jo.

The division also experienced a change in its Aide II complement when Betty Julin's position was transferred to INFOLINE. Betty's departure affected the work assignments of all the division's aide and clerk typist positions, as some of her duties were reassigned to other division staff and some of them eliminated. Also, she still performs some of her former duties as the "off desk" portion of her INFOLINE assignment returns her to the division. While adjustments have been made, this staff reduction has created a strain that affects everyone in the division.

The cross training for the remaining staff, which began back in October of 1993 when the departments were combined, continued throughout the year. This training also included joint meetings with the Humanities Division staff to discuss

-167- areas of shared informational responsibility. Virginia was the primary planner for Technology and Documents.

The reference desk was staffed with two librarians and an aide II at all times and with an additional two or more librarians and an aide at peak times. Attempts were made to always have librarians who had significant knowledge of both collections available. The training has been difficult partly because the reference cultures of the original two departments were so disparate. Technology answered close to 300,000 questions a year with five librarians and four aide IIs, concentrating on short answers, referrals, and learning well the means for answering repeat in depth questions like standards and patents, for which Technology is the primary or only regional resource. Government Documents answered approximately 50,000 questions with a staff of 4.2 librarians, an aide II, and a ct II. There the culture allowed the learning of the complex avenues for answering many different types of Government Documents questions, as well as performing acquisitions and processing for a mountain of government information. This is what the staff has been wrestling with all year. There are still many questions that end up being a Technology question or a Documents question, but increasingly they are being answered by the Technology and Documents Division staff. This was the last year that separate reference statistics were kept. Technology's statistics went down by almost exactly the percentage that Document's went up.

After more than twenty years of constant struggle for support, ECOL, the Environmental Conservation Library, completely lost its funding in 1994. Although no money was received in 1993 there was an ambiguous line in the State Department of Education's appropriations bill which promised some unspecified dollar amount to ECOL. It never materialized. Minneapolis Public Library has continued to maintain some of its prior commitment to provide in-depth environmental materials to it constituents, including the collections of Nuclear Regulatory Commission documents relating to the state's nuclear power plants and the collection of the state's Environmental Impact Statements. However as a lean budget year is contemplated for 1995, cuts will be made in the amount of purchased material and the legislatively supported publication of ECOL News and other direct services to the entire state have ceased.

The Division continued to be busy doing outreach. Cathy Camper wrote an excellent guide to the basic steps needed to search patents. Anna Hobbs updated the "Government Documents CD-ROMs in the Technology & Science/ Government Documents Division" brochure. Twenty six "How To Do a Patent Search" lectures were done to eager and appreciative groups, as well

-168- as presentations to inventor groups and University of Minnesota Engineering School students. From the Technology collection standpoint, the major activity of the year was the weeding of the closed stacks circulating periodicals collection. There were extensive multiple copy runs, some going back forty years or more, that there was simply no more space to store. When the collection development policy was last rewritten the Department Heads agreed to shorten up most of the circulating runs to retain only the current plus the most recent five years. Technology and Science, albeit slow to comply, weeded enough periodicals to free up several ranges of stack storage. On the retention, rather than the weeding end of the collection spectrum, 1994 saw the division purchase MPL's first small group of CD-ROMs intended for circulation. They are currently awaiting cataloging. Classing in many of the central library's subject departments, they will primarily be circulated for the regular loan period and use the standard library media packaging and handling procedures. The only new public access Technology and Science CD-ROM product was a second set of the eight disk CASSIS patent and trademark search set. No other services were added, primarily because of a lack of space and equipment. Also on the electronic information front, but online rather than CD, was the U.S. Patent and Trademark Offices decision to stop providing free access to its APS, Automated Patent Search database. As part of a trial of APS's suitability as an end­ user database, MPL has, since the fall of 1991, provided direct patron access to the full-text file of the most recent 1.9 million patents. MPL is, as of January 1995, being charged for this access. In order to maintain direct public access, but not overburden MPL's budget, a procedure was set up whereby individuals wishing to search APS themselves may set up an account with INFORM and pay $40 per hour for the time used. The fee is being charged to recover the cost charged the library by the federal government and to cover INFORM's accounting and billing costs. From the Government Documents side of the division, the library responded to the public's expectation that as a federal depository it should have electronic access to information. MPL registered for the Federal Bulletin Board, the Census/BEA Bulletin Board, and the Government Printing Office SWAIS Server. A second public pc with a 6-disc changer was added in February. In December, the workroom computer was upgraded to a 486 with Windows, which will allow the use of depository materials and bulletin boards which require

-169- Windows. Most of the 35 item numbers added in 1994 were for electronic products. Those not loaded on pcs are available for special permit.

The Catalog Department completed the retrospective Marcive tapeload of documents in August. Current documents are now being loaded every month and Documents and Catalog staff are working on cleanup. As a result, one subscription to the Autographics Monthly Catalog will be discontinued in 1995.

Moving and labelling hundreds of documents have taken countless hours of time. Members of the entire divisions clerical staff worked on documents processing and weeding, making up for some of the lost staff time. It is only because of a dedicated and extremely hard-working staff that we are able to fulfill our legal obligations as a state and federal depository.

Two division staff members received Minneapolis Public Library Awards of Excellence, Sharon Ledin and Helen Burke. Congratulations to both of them. Certainly, other staff members are also eligible for recognition.

Waiting for shelving, equipment, relocation of pneumatic tubes, and access doors, as well as coping with loss of staff through transfers, promotion, and reductions made for a difficult year. It was however also rewarding to face new challenges and learn new collections. All this made 1994 a stressful yet, interesting and enriching year. Thank you to the committed and dedicated staff of the Technology and Documents Division. Here's to an even better 1995.

Respectfully submitted,

Thomas Smisek Division Manager

-170- GOVERNMENT DOCUMENTS

Statistical Highlights 1994

Materials Received

Federal Documents Received 36,503 Depository 32,768 Paper (126 Bound) 12,825 * Microfiche (Titles) 19,742 Electronic products 201

Non-Depository 3,735 Paper 2,374 Doc Ex (Paper) 830 * Microfiche (Titles) 530 Electronic products 1

State and Local Documents Received 1,292 Cataloged Books 306 * Depository Microfiche (Titles) 407 MN/Mpls Periodicals 579 Non-Document Materials Received 116 Total Materials Received 37,911

Materials Withdrawn

Federal Documents Withdrawn 20,456 Depository 18,990 Paper (2 Bound) 9,795 *Microfiche (Titles) 9,131 Electronic products 64

Non-Depository 1,466 Paper 752 Doc Ex (Paper) 712 * Microfiche (Titles) 2

State and Local Withdrawn 134 Paper 134

Non-Document Materials Withdrawn 2 Total Materials Withdrawn 20,592

* Number of microfiche "sheets" was reported in previous annual reports.

-171- Net Collection Growth

Federal Documents 16,047

State and Local Documents 1,158

Non-Document Materials 114

Total Materials 17,319

-172- TECHNOLOGY AND SCIENCE/ GOVERNMENT DOCUMENTS DIVISION

Staff Complement 1994

Mary Beisel Librarian II January l - June 4 Helen Burke Librarian II January 1 - February 18 Cathryn Camper Librarian II January l - August 26 Marilyn Gunlaugson Clerk Typist II January l - December 31 Marie Hanson Aide II January l - December 31 Edward Hathaway Librarian II January 1 - March 4 Virginia Hasenstein Librarian II March 21 - -December 31 Anna Hobbs Library Assistant January 1 - December 31 Walter Hotvet Shelver January 1 - December 31 Van Houlson Librarian II January 1 - December 31 Leone Johnson Librarian III January 1 - December 31 Walter Johnson Librarian II August 22 - December 31 William Johnston Librarian III January 1 - December 31 Betty Julin Aide II January 1 - July 25 Mary Jo Laakso Librarian II August 29 - December 31 Sharon Ledin Clerk Typist II January 1 - December 31 Ron Manguson Aide II January 1 - December 31 Judy Mosiniak Library Assistant.4 January 1 - December 31 Thomas Smisek Librarian V January 1 - December 31 Cynthia Smith Aide II January 1 - December 31 Betty Stennes Aide II January 1 - December 31 Daniel Wong Librarian II August 15 - December 31

-173------"------

TECHNOLOGY & SCIENCE/ GOVERNMENT DOCUMENTS DIVISION

Staff Activities 1994

Marilyn Gunlaugson Memberships Minneapolis Public Library Staff Association

Committees Clerk Typists II Committee

Marie Hanson Memberships Local 99

Virginia Hasenstein Memberships American Library Association Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis

Classes, Workshops "Internet and the Delivery of Reference Service", Roseville, March 15 "How To Search Information Access and Predicasts Databases: Update", St. Paul, April 6 "DIALOG Patents Seminar", St. Paul, July 28 "TRADEMARKSCAN: a Solid Start", St. Paul, November 8

Committees MARS Committee, January - March Planning committee for joint staff meeting for Tech/Sci/Docs and Humanities Divisions, November

Conferences MLA/GODORT Government Publications Information Forum, Eagan, May 19-20

Meetings INMAGIC User Group meeting, Minneapolis, May 26 Metrodocs Plus meetings Metronet Eye Opener, October 27 Metronet Winedown at U of M Biorned Library, November 9

Tours Tour of CME library, Minneapolis, January 12

-174------~------

Anna Hobbs Memberships Metrodocs Plus Minneapolis Public Library Staff Association Minneapolis/St. Paul INMAGIC User Group Minnesota Library Association/GODORT Professional Librarians Union of Minneapolis

Classes, Workshops "Internet and the Delivery of Reference Service", Roseville, March 14

Committees MARS Committee Planning committee for joint staff meeting for Tech/Sci/Docs and Humanities Division, November

Conferences MLA/GODORT Government Publications Information Forum, Eagan, May 19-20

Meetings INMAGIC User Group meetings Metrodocs Plus meetings Speech by Joycelyn Elders, Surgeon General of the United States, St. Peter, June 3

Publications "Government Documents CD-ROMs in the Technology/ Science/Government Documents Department", revised Photograph published in Minnesota Monthly, July

Van Houlson Memberships American Library Association Minneapolis Public Library Staff Association

Committees MARS Committee

Presentations City of Minneapolis MIS Department, September 16

Publications Minneapolis Fast Facts 1994

-175- Leone Johnson Memberships Metrodocs Plus Minneapolis Public Library Staff Association Minnesota Library Association/GODORT Professional Librarians Union of Minneapolis

Committees MLA/GODORT State Document of the Year Committee

Conferences Federal Depository Library Conference, Arlington, VA, April 20-22 MLA/GODORT Government Publications Information Forum, Eagan, May 19

Meetings Metrodocs Plus meetings Met with Martin Olav Sabo, Minneapolis, February 18

Presentations "Developing a Service Policy for Electronic Products", at Federal Depository Library Conference, April 21 Tour of Government Documents for Infoline staff, July 26

Publications "Developing a Service Policy for Electronic Products", in Proceedings of the 3rd Annual Federal Depository Library Conference and Regional Federal Depository Seminar, Government Printing Office, 1994

Walter Johnson Memberships American Library Association/Social Responsibilities Round table Special Libraries Association

Classes, Workshops "From Quarks to Quasars", Fall, University of Minnesota

Involvements Staffed MPLIC booth at Gay Pride Festival Volunteered at Quatrefoil Library, St. Paul

Publications Book reviews for Equal Time Book reviews for Quatrefoil Library's newsletter

-176- William Johnston Memberships American Library Association Professional Librarians Union of Minneapolis, Vice President & Member, Contract Negotiating Committee

Mary Jo Laakso Memberships American Library Association Minnesota Library Association

Committees MLA/ARLD Board member, Member-at-Large, 1994

Presentations MLA Annual Conference, moderator/coordinator for workshop, "Becoming an Internet Tour Guide", October 5 Metronet Winedown, panel member, "Consumer Health Library Collections", November 9

Sharon Ledin Memberships Local 99 Minneapolis Public Library Staff Association

Awards Library Employee Award of Excellence

Committees Clerk Typists II Committee

Meetings "Government Printing Office Support Staff Seminar", Minneapolis, June 2

Ron Manguson Memberships Armored Fighting Vehicles Association U.S. Naval Institute

Judy Mosiniak Memberships Minneapolis Public Library Staff Association, Chair, Reading Committee Minnesota Historical Society Minnesota Library Association

-177- Professional Librarians Union of Minneapolis

Classes, Workshops "Introduction to the INTERNET", St. Paul, August 30

Tours Minnesota History Center, January 12

Thomas Smisek Memberships American Library Association Patent and Trademark Depository Library Association

Committees Patent and Trademark Depository Library Association, Conference Planning Committee Patent and Trademark Depository Library Association, Elections Committee

Conferences United States Department of Commerce Patent & Trademark Depository Conference, Washington D.C., March 20-25 American Library Association Conference, Miami, FL, June 23-30

Meetings Met with Martin Olav Sabo, Minneapolis, February 18 Metrodocs Plus meeting

Presentation University of Minnesota Institute of Technology Classes, October 12

Cynthia Smith Memberships Local 99

Betty Stennes Memberships Local 99 Minneapolis Public Library Staff Association

Meetings "Government Printing Office Support Staff Seminar", Minneapolis, June 2

-178- Yuen Hong (Dan) Wong Memberships Special Libraries Association, Division of Business & Finance

Classes William Mitchell College of Law, Biomedical Ethics, Fall William Mitchell College of Law, Administrative Law, Fall Minneapolis Technical College, Certificate in Medical Terminology, Fall

-179- MUNICIPAL INFORMATION LIBRARY Annual Report

1994 The volume of research, document delivery, and reference service continues to be immense, consuming approximately two thirds of all staff time. Research requests by city employees increased 23% over last year. Compared with fee based services, city employees received an estimated $100,000 worth of research. Even though tracking research for the public was abandoned this year, survey statistics show another increase in reference questions. The public, along with our city employees, increasingly sought out the services and collections of MIL during the forty-five hours per week this library is open. MIL was also busy with publications and outreach. A greatly improved Fast Facts, with new statistics, historical facts, and arrangement, was published. Over twelve thousand copies were distributed. It remains a high demand item for all city units as well as other local organizations. A new brochure outlining MIL services and collections was also finalized and will soon be printed. It will be useful in explaining the services available to city employees, especially for presentations such as the one given to the MIS Department this year. The routing of periodicals, tables-of-contents, notices of new books, and other informational alert products increased 81% over last year. These services insure our city officials and employees are reading the very latest information in their fields and maximizing the use of our specialized collection. It was also an active year for collections. The staff diligently acquired, indexed, and processed 16% more material than last year. Slides donated by the Heritage Preservation Commission were indexed on INMAGIC, bringing the total collection to six thousand slides. Several thousand transfer items were disposed of and over thirteen hundred titles went through our checklist process for possible acquisition. Six hundred new records were created in our INMAGIC database, and several hundred items were added to the online catalog. The INMAGIC database now provides unique bibliographic access to 2,160 titles. A review of the three hundred titles in the periodical collection resulted in adding thirty-seven titles and removing fifty-five from the Periodical List. One hundred and fifty-five active titles are presently maintained, covering urban affairs literature as well as many obscure local publications and specialized newsletters.

-180- Our statistics are impressive because they reflect the commitment, teamwork, training, and efforts of our student interns and MIL Librarian. This gain did not come free, an extra allocation of hours for Urban Corp interns was needed to achieve these impressive results. We also utilized several hundred hours of Transitional Work Program Interns available through the Minneapolis Employment and Training Program.

With eleven different interns, continuity and training was a challenge for both new staff and old. While student interns are not always able to provide a level of reference service that is in compliance with MPL standards, the library would not be able to function without their contribution.

Respectfully submitted, 11~~ Van Houlson Librarian II

-181- MUNICIPAL INFORMATION LIBRARY

Staff Complement 1994

Van Houlson Librarian II January 1 - December 31

Jesse Bush Urban Corps Intern June 13 - July 8 Dale Gustafson Urban Corps Intern November 21 - December 31 Brian Hanninen Urban Corps Intern January 1 - June 17 Sean Hardin TWIP January 1 - February 4 Ramona Johnson TWIP October 3 - December 31 James Jones TWIP January 27 - June 24 Batya Kaplan Urban Corps Intern October 19 - December 31 Ron Kuriscak Urban Corps Intern January 1 - September 14 Craig Steiner Urban Corps Intern July 26 - December 31 Margaret Sutton Urban Corps Intern March 21 - August 8 Arny Weis Urban Corps Intern September 13 - Sept. 16

-182- TECHNICAL SERVICES Annual Report

1994

Planning for a replacement integrated library information system proceeded during 1994. Consultant Sue Epstein submitted "Investing in the future", a strategic technology plan for MPL begun in 1993. This plan forms the basis for what has been dubbed the Millennia project as part of the City of Minneapolis' Strategic Information Systems Planning Process. This project would make the Library instrumental in distributing City information to the public. Funding with SISPP bonds seems secure.

In the meantime, the current Geac system has been enhanced to provide additional services. Patrons began placing their own holds on material and reviewing borrowing records from the public catalog terminals. A voice information system was installed for renewing materials by touch -tone telephone and for automated voice notification for available holds.

The implementation of the Internet connection provided the opportunity to implement e­ mail for staff. The hook to Internet e-mail remains to be installed. Staff have the capability to access other library catalogs from Geac terminals. The limitations of the communications protocol may pose unsolvable display problems with gopher services and graphical browsers. Other alternatives for Internet services are under review.

A new library card for borrowers was designed to incorporate the barcode as part of the card. Address information will no longer be required on the card.

Brodart won the bid for supplying unprocessed books as our primary vendor. The Library has used the services of Baker & Taylor for many years and will continue to for materials not available from Brodart.

Several Catalog Department staff are sharing positions with public department staff. Both Library Aide Ils and Librarian Ils are benefiting from the skills developed by both creating and using the catalog.

Participation in the development of a white paper on library information systems was an opportunity to further the work of the LDS/Minitex Standards Task Force. The Legislative Forum which I attended was an effort to bring varying issues into a few messages for consideration by the funding powers.

Respectfully submitted,

Marsha Fralick Chief of Technical Services

-183------,____ ._ ..

TECHNICAL SERVICES

Activities 1994

Committees MELSA Automation Interest Group MELSA Bibliographic Access Team,

MINITEX/LDS Joint Standards Task Force SISPP Implementation Committee Melsa Advisory Board (for Susan Goldberg Kent)

Automation Review Committee

Minitex/LDS Draft White Paper on New Technology "Communication" Group

Meetings and Workshops OhioLINK - Minitex Presentation Legislative Breakfast Freenet Presentation "Valuing Diversity"

ASIS mid-year Conference

NII Presentation - Toni Carbo Bearman ALA Annual Conference

SmartSearch Presentation Legislative Forum

Metropolitan Council Public Meeting OCLC Teleconference MTN - Community Computing Eagle Learning Presentation CPS Software Minitex Presentation Melsa Frame Relay Presentation Melsa Cost Study

-184- Memberships American Library Association Library and Information Technology Association Association of Library Collections and Technical Services Minnesota Library Association

-185- TECHNICAL SERVICES

PERMANENT STAFF (FTE'S) 1994

CHIEF OF TECHNICAL SERVICES 1 1 1

ACQUISITIONS DEPARTMENT

Supervisor 1 1 1

Order Clerk 1 1 1 Serials Clerk 1 1 1 Library Aide II 1 1 1 Clerk Typist II 1 1 1 Library Aide I s s s Clerk I 1 1 1

DEPARTMENT TOTAL 11 11 11

CATALOG/PROCESSING DEPARTMENT

Department Head 1 1 1

Librarian II 3 3 3 Library Assistant I 1 1 1 Bibliographic Control Clerk 1 1 1 Library Aide II 7 7 7 Library Aide I 3 3 3 Processing Clerk 1 1 Bindery Processing Aide .A _! DEPARTMENT TOTAL 16 23 23

ELECTRONIC DATA PROCESSING DEPARTMENT

Department Head 1 1 1

Programmer/ Analyst 1 1 1 Computer Operator III 1 1 1 Computer Operator II 2 2 2 Systems Analyst/ Programmer I 1 Systems Analyst/ Programmer II 1 1 1 Computer Technician ! 1 _.1

DEPARTMENT TOTAL 7 7 8

-186- 1992 1993 1994

CIRCULATION DEPARTMENT

Supervisor 1 1 1

Circulation Department Clerk 1 1 1 Library Aide II 1 1 1 Library Aide I- full time 10 10 10 Library Aide I-Permanent part-time -2 ~ ~

DEPARTMENT TOTAL 16 17 17

TOT AL TECHNICAL SERVICES STAFF 62 59 60

-187------1------

ACQUISITIONS DEPARTMENT

ANNUAL REPORT 1994

1994 was highlighted by two significant changes in Acquisition Department procedure. First, the Acquisitions Department mandated a change to an eleven month year for book order budget statistics. The Book Selectors were notified in January that we would be using December 1, 1994 book budget figures as the "final" figures for 1994 instead of the December 31 figures. The reason for the change was to allow Acquisitions to more­ accurately measure, and thus utilize, the remaining periodical and continuations budgets before December 31, 1994.

The second significant change was a shift to Brodart as our primary book supplier. As usual, contract specifications were sent out to all "full service" book suppliers prior to the expiration of our current contract with Baker and Taylor. The sealed bids were opened on October 27, 1994 and, after analysis, it was determined that the bid from Brodart Company of Williamsport, Pennsylvania, was the strongest bid. This is the first change in primary vendors in 15 years. Based on Brodart's response to our specifications we should not experience any degradation in service in 1995/96 while receiving marginally better discounts.

Respectfully submitted, f1~~~ Robert N. Thompson Supervisor, Acquisitions

-188- ACQUISITIONS DEPARTMENT

Staff Complement 1994

Robert N. Thompson Supervisor, Acquisitions January 1 - December 31

Iva Anderson Library Aide I (.5) January 1 - December 31

Thomas Brown Clerk I January 1 - December 31

Sheryl Joines Library Aide I January 1 - December 31

Michaelynn Mccarron Library Aide I January 1 - December 31

Beverly Marden Order Clerk January 1 - December 31

Annette Meyer Library Aide I January 1 - November 18 Promotion, LA II Catalog

Aurelia Murray Library Aide I January 1 - December 31

Lynn Picquet Clerk-Typist II January 1 - December 31

David Salmon Order Clerk January 1 - December 31

Margaret San Roman Library Aide I (.5) January 1 - December 31

Daniel Wiig Library Aide II January 1 - November 18 Transferred to Infoline

-189- ·------' ------·-·-····-

ACQUISITIONS

Staff Activities 1994

Tom Brown Classes. Workshops Ergonomics Committee

Beverly Marden Classes. Workshops Coping with Difficult People

Michaelynn McCarron Classes, Workshops Introduction to WordPerfect

Annette Meyer Classes, Workshops Introduction to WordPerfect

Lynn Picquet (name change August 6) Classes. Workshops Introduction to Quatro Pro

Robert Thompson Classes. Workshops Quatro Pro

-190- ACQUISITIONS DEPARTMENT

TRUST AND GIFT FUND ALLOCATIONS 1994

PART I - Trust Funds Allocation*

Atkinson History 986.65 Bomberg Music 1,925.41 Bommelman Central Library 891.23 Corell Central Library 1,058.26 Countryman Central Library 131.47 Daunt History 491.50 Fraser Children's 838.00 Fraser Literature 600.44 Fraser Music 1,136.99 Friends Central Library 662.28 Friends Endowment Business/Children's/History 405.75 Gale History 164.88 Grabow Central Library 406.15 Hardaway Large Print 10,782.64 Heaton Central Library 310.07 Hinderer Art/Music/ Films 4,644.15 Human Relations Central Library 454.07 Johnson Central Library 323.39 Jordan Central Library 3,112.61 Lee Central Library 317.20 19th Century Collection Special Collections 686.71 Oberhoffer Art/Music/Films 864.46 Oerting Art/Music/Films 633.04 Olson Central Library 750.73 Patent Technology /Science 4,671.39 Peri pate tics Women Studies 109.58 Pillsbury Central Library 11,995.57 Raible Technology /Science 242.41 A. Reed Central Library 8,084.12 Shannon Memorial History /Sociology 509.30 George T. Walker Technology /Science 1,652.20 T.B. Walker Art/Music/Films 429.59 Walker -Hudson Central Library 10,751.21 Williams, Cedric Literature 76.77 Williams Central Library 1,163.95 Williams Community Libraries 1,052.74

$73,616.91

*The allocation for each fund is the amount of distributed mcome from the invested principal plus the unexpended balance from 1993.

-191- MINNEAPOLIS PUBLIC LIBRARY & INFORMATION CENTER ACQUISITIONS DEPARTMENT

POOLED TRUST FUND ACCOUNT 1994

ACCOUNT OPENING BUDGET SPENT

Art/Music $7,613 $4,417

Business $7,410 $5,169

Gov Docs $2,680 $70

Children's $2,386 $1,660

History $4,289 $3,456

Literature $7,147 $3,575

Sociology $7,170 $5,045

Special Collections $540 $597

Tech/Science $12,235 $10,646

Unallocated $3,004 $Q

Total $54,474 $34,635

COM. LIB. $5,000 $2,841

TOTAL $59,474 $37,476

-192- ACQUISITIONS DEPARTMENT

GIFTS RECEIVED 1994

GENERAL ST AR TRIBUNE TOTAL PUBLIC BOOKS 3,063 185 3,248 CASSETTES 40 40 COMPACT DISCS 19 19 MAGAZINES 1,781 1,781 PAPERBACKS 4,574 10 4,584 PHONODISCS 1,359 1,359 SHEET MUSIC 11 11 SOFTWARE 1 1 VIDEOCASSETTES 6 6 MISCELLANEOUS 900 900 (slides, maps)

TOTAL 11,754 195 11,949

-193- ACQUISITIONS DEPARTMENT MATERIALS BUDGET CENTRAL LIBRARY 1994

BOOKS CONTINUATIONS MAGAZINES TOTAL DEPARTMENT BUDGET SPENT BUDGET SPENT BUDGET SPENT BUDGET SPENT ART/MUS/FILM 82,158 81,113 20,263 20,217 9,330 4,563 111,751 105,893 BUSINESS 68,992 63,108 140,197 142,427 13,900 5,842 223,089 211,377 CHILDREN'S 39,169 37,140 2,500 2,337 1,000 385 42,669 39,862 GOV.DOCS: 8,199 8,089 25,000 25,184 1,000 573 34,199 33,846 HISTORY 48,181 47,570 39,200 39,468 20,500 18,428 107,881 105,466 .....I LITERATURE 66,138 66,449 24,050 24,940 6,285 1,746 96,473 93,135 .i:,.. POP.LIB. 50,541 52,052 0 (53) 0 0 50,541 51,999 '°I SOCIOLOGY 68,974 68,426 32,795 31,703 14,000 2,481 115,769 102,610 SPEC.COLL 3,626 3,917 4,850 4,733 500 216 8,976 8,866 TECHNOLOGY 94,196 93,495 49,150 50,441 24,890 6,045 168,236 149,981 UNALLOCATED 17,492 17,508 40,535 40,991 300 0 58,327 58,499 LSCA 41,622 37,320 0 0 0 0 41,622 37,320

TOTAL* $589,288 $576,187 $378,540 $382,388 $91,705 $40,279 $],059,533 $998,854

*TOTALS MAY VARY DUE TO ROUNDING ACQUISITIONS DEPARTMENT MISCELLANEOUS BUDGET CENTRAL LIBRARY 1994

BOOKS CONTINUATIONS MAGAZINES TOTAL DEPARTMENT Bl!D{.iET SPENT Bl!DGET SPENT Bl!D~ET SPENT Bl!:D{iET SPENT ACQUISITIONS 100,100 97,966 3,001 3,257 1,100 140 104,201 101,363 ASSOC. DIRECTOR 0 0 830 833 400 104 1,230 937 BINDERY 0 0 760 762 0 0 760 762 CATALOG 700 30 40 40 100 3 840 73 CIRCULATION 50 0 642 636 0 0 692 636 CHIEF, TECH. SER 100 29 0 0 400 64 500 93 ....I DIRECTOR'S OFFIC 1,000 490 3,155 3,136 1,500 153 5,655 3,779 u, EDP 100 70 0 0 500 102 600 172 '°I ILL 150 0 244 244 50 29 444 273 INFORM 0 0 0 0 100 0 100 0 MIL 3,500 2,764 3,260 3,287 4,000 1,633 10,760 7,684 PERSONNEL OFFIC 250 5 0 0 0 0 250 5 PRO 50 14 105 98 250 254 405 366 REPLACEMNT 0 0 0 0 980 644 980 644 SHIPPING ADJ. 1,500 788 0 0 0 0 1,500 788 TRUSTEES 0 0 1,050 868 0 0 1,050 868

SUBTOTAL $107,500 $102,156 $13,087 $13,161 $9,380 $3,126 $129,967 $118,443 ECOL 8,575 121 5,400 5,361 157 157 14,132 5,639

TOTAL $116,075 $102,277 $18,487 $18,522 $9,537 $3,283 $144,099 $124,082 ACQUISITIONS DEPARTMENT

MATERIALS BUDGET FINAL REPORT SUMMARY 1994

BOOKS CONTINUATIONS PERIODICALS TOTALS BUDGET AMT.EXP % BUDGET AMT.EXP % BUDGET AMT.EX % BUDGET AMT.EXP %

CEN 547,666 538,867 98.39% 378,540 382,389 101.02% 39,300 40,278 102.490/o 965,506 961,534 99.59%

CLS 677,227 700,177 103.39% 122,187 122,918 100.6% 8,200 8,510 103.78% 807,614 831,605 102.97%

....I MISC 107,500 102,088 94.97% 13,887 13,958 100.51% 2,343 2,614 111.57% 123,730 118,660 95.9% 0-- '°I

TOTAL $1,332,393 $1,341,132 100.66% $514,614 $519,265 100.9% $49,843 $51,402 103.13% 1,896,850 1,911,799 100.79%

ECOL $8,575 $121 1.41% $5,400 $5,361 99.28% $157 $157 100% 14,132 5,639 39.9%

1994 LSCA $31,335 $27,794 1993 LSCA $10,287 $9,526

1994 40,000 Bookmobile CATALOO/PROCF.SSINO DEPARTMENT Annual Report

1994

Just one look at the departmental statistics tells the story--it was one heck of a busy year! In previous years, intense activity in one area of the department's operations was not uncommon, but 1994 was unique in that practically every function perfonned by the department was up substantially over the prior year--new titles: 17 .8%, transfers: 6.6%, books processed: 30.6%, and barcoded withdrawals: 52.3%. Aggressive weeding at the Central Library coupled with that of the community libraries contributed to an all-time high of 96,136 barcoded withdrawals. Special recognition goes to Gigi Tiggas and Joanne Van Hale who processed the majority of the Central withdrawals generated by the Literature Department's "Operation Cleansweep."

Another contributing factor to the increased volume of barcoded withdrawals was the culmination of the "overdue-in transit" project begun in 1993. In November, items that had been discharged and marked ILIT (!tern ~ost !n I.ransit) were withdrawn--bringing the first phase of this project to an end. 874 Central Library and 2,065 community library items were eventually declared lost. The heaviest losses were felt in the compact disc and phonotape collections.

Tapeloading of Marcive-supplied GPO cataloging records continued in 1994. The retrospective load of 141,112 records was completed on March 24th. Countless reports of duplicate records generated by this load are still being reviewed by staff as time permits. Tapes containing MARC records issued in 1993 and most of 1994 were loaded during the remainder of the year. This ongoing project has greatly enhanced access to the federal documents collection with minimal impact upon current cataloging loads.

Teen nonfiction (TNF), a new circulation and statistical category, was created to assist the Young Adult Services Coordinator in assessing the usage patterns of books designed for teens. Its application is coupled to new community library "TEEN" location codes.

Perhaps the most innovative undertaking in 1994 was the initiation of two job-sharing programs between the Catalog Dept. and public service departments. The first trial program involved the the newly formed telephone reference seIVice, Infoline. Two Catalog Dept. Library Aides II, Gigi Tiggas and Carrie Brunsberg, agreed to a six-month trial job-share in which they would split their workday between the two departments. Schedules were arranged so that evening and weekend shifts were also included. The trial began August 1st and appears to be headed for success.

The second job-sharing program was set up with the Humanities Division. Nina Biddle and Helen Burke, Librarians II, volunteered for the trial. In this case, work shifts were scheduled by whole rather than split days. Evaluation of this arrangement is due later in 1995. The emphasis on the Aide II job-share ls to provide variety in duties and relief from repetitive tasks. For the Librarians, the goals are to enhance their skills for providing reference service by increasing their knowledge of how materials are cataloged, and in return, to enhance accessibility by tapping into their experiences of dealing with patrons and the ways they seek infonnation.

-197- Two printed catalogs were published in 1994, the MPL Periodical List and the Audiobook List, which is an updated edition of earlier Books on Tape catalogs. Additionally, I began reissuing collection inventory reports using data extracted from the Geac circulation item files. This was made possible by the purchase of the spreadsheet software, Quattro Pro for Windows. Similar reports were previously issued by the Community Libraries Collection Development Office until the retirement of Dan Teisberg in December 1993. His reports only covered the Community Libraries, but with the aid of Randy Erickson, EDP Systems Analyst Programmer, we were able to expand coverage to include the Central Library subject departments and the Municipal Infonnation Library.

Only minor changes were made to department's furniture and equipment inventory. Two Geac "dumb" terminals were replaced with personal computers and an additional personal computer running Geac terminal emulation software was added to the Processing Unit. The Processing Unit expanded its work space into the bindery and work areas were rearranged so that all audiovisual processing is petfonned in that area.

As is always the case, the success and achievements of the Catalog/Processing Department are the result of the hard and dedicated work of its staff and it is to them that I am always indebted.

Respec~~ subm~~te) ~ \\\ /l)n U&u,-Ql-- \ , ,,OJJ\v.__,,'"--- Da~d J. ~ . Catalog/Processmg Dept. Head

-198- CATALOO/PROCESSINO DEPARTMENT Staff Complement

1994

CATALOG UNIT

David Klaiber Librarian IV January 1 - December 31 Darryl Barrett Librarian II January 1 - December 31 Nina Biddle Librarian II.5 August 29 - December 31 Helen Burke Librarian II.5 September 6 - December 31 Margot Krissiep Librarian II January 1 - July 15 Scott Markham Librarian II January 1 - December 31 Diane Tvedt Library Assistant I January 1 - December 31 Betty Bauer Bibliographic Control Clerk January 1 - December 31 Eric Benson Library Aide II April 4 - December 31 Carrie Brunsberg (1) Library Aide II September 7 - December 31 Violet Carpenter Library Aide II January 1 - December 31 Pat Hengemuhle Library Aide II January 1 - December 31 Jay Holtzapple Library Aide II January 1 - December 31 Annette Meyer Library Aide II November 21 - December 31 Lisa Polee Library Aide II January 1 - December 31 Georgianna Tiggas ( 1) Library Aide II January 1 - December 31 J acquelynne Whitner Library Aide II January 1 - February 4 Guri Belgum Library Aide I January 1 - December 31 Gloria Hirt Library Aide I January 1 - December 31 Joanne Van Hale Library Aide I January 1 - December 31

PROCESSING UNIT

Tamerra Wallingford Processing Clerk January 1 - December 31 Kebede Belay Processing Aide January 1 - December 31 Leo Bond III Processing Aide January 1 - December 31 Tracy Brown (2) Processing Aide February 28 - December 31 Carolyn McNeil Processing Aide January 1 - December 31 Annice Miller (3) Processing Aide March 7 - December 31 Abdulahi Mohamoud [P] Processing Aide January 1 - March 4 Dorothy Richter Processing Aide January 1 - December 31

[P] Permit Employee (1) .5: August I-December 31 (2) Detail: January I-February 25 (3) Detailed to Bindery Worker, January 1-March 4

-199- CATALOG/PROCF.sSING DEPARTMENT STATISTICS

CATALOG UNIT

1993

CATALOGING New titles 26,041 22,099 Retrospective conversion 610 1,595 Reclassified 236 443 Original Cataloging 1,274 1,513 Records enhanced 105 136 Titles withdrawn 7,380 8,403 Tape-loaded GPO records 33,520 116,536

TRANSFERS CIRC to REF 295 260 REF to CIRC 1,584 1,069 Inter-departmental 1,162 691 Pop Library 1,824 2,545 Total 4,865 4,565

PERIODICAL LIST Additions 285 226 Changes 510 342 Deletions 196 174 Cross-references 120 58 Total 1,111 800

DATABASE BIBLIOGRAPHIC UPDATES 26,851 38,587

BARCODED WITHDRAWALS 96,136

PROCF.sSING UNIT

BOOKS Cataloged (Total) 109,139 83,539 Reference only 16,225 14,306 Plastiklear 54,100 47,400

UNCATALOGED PAPERBACKS 6,779 7,101

VERTICAL FILE MATERIALS Labeled and stamped 716 444

MAGAZINF.s REINFORCED Reinforced 1,150 362 Circulating 2,514 3,470 Total 3,664 3,832

-200- 1994 1993

SHEET MUSIC 554 170*

PAMPHLETS 2,412 540*

PHONODISCS Central Library 170 74 Community Libraries 51 13 Kits w/discs 33 34 Refurbished 183 121 Total 437 242

PHONOTAPES Central Library 2,432 2,397 Community Libraries 4,199 2,249 Tapes w/books 1,241 1,108 Refurbished 2,503 3,315 Total 10,375 9,069

COMPACT DISCS Discs 2,340 1,498 Manuals 120 20 Refurbished 1,224 761 Total 3,684 2,279

V1DEOCASSE1TES Central Library 1,445 494 Community Libraries 525 179 Kits w /books 15 24 Refurbished 121 106 Special refurbishing project NIA 3,805 Total 2,096 4,608

COMPUTER SOFTWARE Discs 31 167 Manuals 22 83

MICROFILM 791 797

REPAIRS Plastiklear, relabel, etc. 3,675 3,655

MUNICIPAL INFORMATION LIBRARY 774 813

*September I-December 31, 1993

-201- CATALOG/PROCESSING DEPARTMENT Staff Activities

1994

David Klaiber

Memberships American Library Association --Association for Library Collections and Technical Services Music Library Association Music OCLC Users Group

Committees MELSA Cataloging Interest Group

Darryl Barrett

Memberships

American Library Association --Association of College and Research Libraries Art Libraries Society of North America (ARLIS) Art Libraries Society of North America. Twin Cities Chapter Music Library Association

Conferences, meetings

ALA Midwinter Conference, Los Angeles, CA, February 4-10

Nina Biddle

Memberships

MPL Bibliographic Instruction Team MPL MARS Committee MPL Staff Association

-202- Helen Burke

Memberships

American Library Association American Society for Information Science MPL MARS Committee Minnesota Library Association Twin Cities Researchers Group

Classes, Workshops

OCLC Prism Searching I & II, September 12, St. Catherine's

Margot Krissiep

Memberships

American Library Association --Association for Library Collections and Technical Services --Serials Section: Committee to Study Serials Standards --Association of College and Research Libraries --Government Documents Round Table: Cataloging Committee North American Serials Interest Group Beta Phi Mu. Xi Chapter

Scott Markham

Memberships

American Library Association --Association for Library Collections and Technical Services --Public Library Association --Social Responsibilities Round Table --Gay and Lesbian Task Force

Minnesota Library Association --Technical Services Division --Social Responsibilities Round Table

Committees

MINITEX Serials Working Group MPLIC Pride Festival Booth Volunteer

Continuing Education

Readers Advisory/Resources for Adults and Teens, St. Cloud State University, Spring 1994

-203- CIRCULATION DEPARTMENT Annual Report

1994

Elvis is in the building calling our patrons! No, this was not some MPL publicity stunt gone awry, but the newest addition to our Geac circulation software. The 1.ibrary Voice Information System (L VIS) has been phoning library patrons and delivering the message that the material they have on hold is available to be picked up. LVIS has reduced the staff time originally spent cutting, folding and stuffing the hold notification letters. Moreover implementing LVIS has reduced postage costs. Since LVIS can indeed handle these tasks, we hope to add overdue notification to it's workload in 1995 thus realizing additional savings in staff time and postage costs. The second new circulation feature is the automation of our renewal process. Patrons are now able to call a single telephone number to renew the majority of MPL items through a service similar to touch-tone banking. The telephone number links patrons directly to the Geac circulation system. Both of these circulation upgrades provided better service to the public and it is hoped they will facilitate reassigning staff to duties in non- public areas as part of a departmental stress reduction plan.

Supervisor McClellan has worked with EDP Supervisor Terry Veth on the implementation of two additional features to our on-line catalog system. The first feature allows patrons to place their own holds on materials through patron access terminals in the library or through a dial-in service via the patron's personal computer. Until this implementation library staff were the only ones who could offer to place holds for patrons. We also faced the problem of how to help remote users with library cards from area libraries that have never been registered for use in Minneapolis. Procedures were drafted that enabled staff to register a MELSA card holder over the phone to facilitate placing holds. The second feature allows patron access to their circulation record via the library terminals or through a dial-in service. It is hoped that this feature will encourage patrons to self monitor their library accounts.

One final electronic enhancement affecting the departmental work flow involved the installation of hand held barcode scanners. Circulation staff tested two different types of scanners and selected a unit that operates in an continuous scan mode. The new units require less physical motion and are quicker to read a bar code then the old wands. Four scanners were installed on Circulation's busiest terminals at Charge, Returns and MELSA delivery.

The improvements were not limited to electronic enhancements, but included some physical remodeling of the department as well. Significant modifications to the Registration counter were made to facilitate service to patrons and staff in wheelchairs. A portion of the Registration counter had been lowered by twelve inches in order to pass material to individuals in wheel chairs and to children. Unfortunately, we had to install a MAX terminal in that cut out since the staff portion of the counter wasn't deep enough. The remodeling involved widening that portion of the counter so that the terminal could be reinstalled in its proper location. Late in the year, the previously dark blue wall located behind the returns/registration area was repainted a light cream color which brightened the work area immensely.

-204- Departmental duties were affected this year not only by electronic and physical improvements but by service switched from other departments. The closing of the Film and Video desk and the change in duties for Information Desk staff resulted in minor changes for Circulation staff. The combined duties transferred to Circulation include the collecting of outstanding special permit liabilities from the library's slide collection, the selling of library bags, an increase in making change for patrons and/or issuing refunds from the Library's change machine. The latter has proved to be problematic. We continue to work with Accounting on the optimal location of the Library's change machine.

We concluded the year with a change that was even more visible then a fresh coat of paint, the first major redesign of our library cards since we replaced the paper cards with the blue plastic cards. MPL decided to join the trend of dropping the patron's address from the card. This will enable us to reduce the number of cards that have to be replaced when patrons move, but continue to live in Minneapolis. It also helps to protect their privacy if the card is ever lost. The final design featured our logo on a bright red background on the front and our touch tone renewal, InfoLine and Hours & Locations telephone numbers on the back. Also, the patron bar code was slightly enlarged to increase scanning accuracy and is embedded in the card for durability.

Respectfully submitted,

Michael C. McClellan Jr. Supervisor

-205- CIR CU LA TION DEPARTMENT

Central Library Circulation Statistics 1994

1994 1993 GainLLoss Days Open 305 301 4 (+) Gate Count 842,194 895,121 52,927 (-) Adult Charge Transactions 817,408 845,973 28,565 (-) Juvenile Charge Transactions 141,825 147,211 5,386 (-) Total Charge Transactions1 959,233 993,184 33,951 (-)

Estimated Value of Items Lost in Circulation System -Wide:2 1994 1993 $343,716 $317,885 25,831 (+)

REGISTRATION STATISTICS: 1994 1993 Free Cards 22,689 24,666 1,977 (-) Paid Cards 3 2 1 (+) Deposit Cards 8 8 Total MPLIC Applications 22,700 24,676 1,976 (-) MELSA Applications 5,624 5,455 169 (+) Total Applications 28,324 30,131 1,807 (-)

1. Includes ILL and video charges. Excluded are 16 mm films, film strips, and slides. 2. Value of items which became long (six months) overdue during 1993.

-206- CIRCULATION DEPARTMENT

Staff ComQlement 1994

Michael McClellan Supervisor, Circulation January 1 - December 31

Barbara Croft Circulation Dept Clerk January 1 - December 31

LeRoy Pulles Library Aide II January 1 - December 31

Mulugeta Araya Library Aide I January 1 - December 31

Michael Blanks Library Aide I May 23 - December 31

Harold Booker Library Aide I January 1 - December 31

Laura D' Antonio Library Aide I March 1 - December 31

Andrea Grundner Library Aide I January 1 - February 14

Mary MacLean Library Aide I January 1 - December 31

Andrea Morgan Library Aide I January 1 - December 31

Doug Mruz Library Aide I January 1 - April 15

Lorraine Nietz Library Aide I January 1 - December 31

Olaseinde Ogunrinde Library Aide I January 1 - December 31

Jacqueline Wade Library Aide I January 1 - December 31

Loretta Walsh Library Aide I January 1 - December 31

Iva Anderson Library Aide I (.5) January 1 - December 31

Nicholas Banitt Library Aide I (.5) January 1 - December 31

Emilia Bernat Library Aide I (.5) January 1 - December 31

Charles Bryant Library Aide I (.5) January 1 - December 31

Ruth Hammond Library Aide I (.5) February 7 - December 31

Dale Sandberg Library Aide I (.5) January 10 - December 31

Alesia Schuth Library Aide I (.5) February 7 - April 7 August 27 - December 31

-207- Barbara Wuornos Library Aide I (.5) January 1 - December 31

Claudia Fuentes Library Aide I (.5) January 1 - December 31 (Temporary)

Peg Johnson Library Aide I (.5) January 1 - December 31 (Temporary)

Irene Roessler Library Aide I (.5) January 1 - December 31 (Temporary)

Peter Rosenthal Library Aide I (.5) January 1 - December 31 (Temporary)

-208- ELECTRONIC DATA PROCESSING DEPARTMENT Annual Report

1994

Computers have not replaced people, we have not become the paper-less society, and books have not disappeared from libraries. But as each year goes by we see more and more ways that computer technology is changing our jobs. The EDP Department continues to see its role evolve and expand into new areas, creating new challenges and opportunities for improving library services.

There were five major projects in the EDP Operations area during 1994. One was the retrospective loading of over 142,000 U.S.Govemment Document records. The retrospective load was completed on March 24th and represents a substantial expansion of the bibliographic database. That expansion, and the ongoing load of 1000 to 1500 government document records each month, required extensive enlargement of files and index rebuilding. As our catalog database approaches one million records, the process of database management becomes increasingly complex and time consuming.

Three other EDP projects added additional computing power to our system. In late 1993, Geac began the installation of the Motorola UNIX-based front-end processor. As part of the Geogate/Dataway project, our Geac field engineers upgraded the 9000 operating system and communications in February and began testing the X25 link between the 9000 and the Geogate box. Unfortunately, resolution of the hardware and software problems took most of the year, but on October 10th we were able to have limited access to the Internet from our test terminals on MAX. With the major problems resolved, MPL staff began accessing MELSA libraries from the Geac terminals on December 8th. Wider access to the Internet remains a goal for 1995. Another project in 1994 was the introduction of LViS, the Library Voice Information System. LViS is a DOS-based system that is linked to the Geac 9000 Circulation software to provide telephone notification of available holds as well as dialup touch-tone renewals. LViS's voice notification has resulted in a reduction in paper and mailing costs; phone renewal has taken much of the load off of public service staff and brought other benefits as well. The third system expansion in 1994 was the addition of a 7th full-function processor (FFP) and more memory on the 9000. The upgrade has given MPL the capacity to support the growing level of Geogate/Dataway activity and to increase the number of terminals to meet user demands.

One small part of the increasing demand on MAX came from the addition of internal electronic mail for staff. Geac Electronic Mail (GEM) was first introduced on October 27th. Shortly thereafter, Judy Thompson from Personnel began to assist in training. By year's end, thanks to Judy's help, 65 users had been trained on GEM.

In was a very good year for the MAX hardware. Although the 9000 has been in operation since 1990, we enjoyed near-record uptime in 1994. The remarkable performance was made possible, at least in part, by timely replacement of faulty disk drives before they disrupted operations. Geac replaced 6 disk drives during the year. One significant disruption did occur, however, on November 30th, the result of a memory board failure. Although the recovery process worked perfectly, normal operations were impossible from 8:30am to 9:00pm. That one event accounted for one-half of the 25.0 hours of calculated system downtime for the year. Only in 1990, in which we experienced 24.4 hours of downtime, was there less disruption to operations from hardware failure.

-209- The support requirements of the desktop computing environment continue to press heavily upon the staff in the EDP Technical Support Office. In 1994, we were authorized to hire a Systems Analyst/Programmer-I to function as a network specialist. Deo Sioco was selected and began his new responsibilities on September 19, leaving a vacancy in his former position of Computer Technician. The position remained unfilled at year's end.

Although short staffed, Technical Support installed 21 new PC and Macintosh workstations, bringing the total to 116 (owned) and 15 (leased) systems in MPL. Installation and support of that many workstations has been a formidable task. In addition, the TSO installed 20 printers, 32 pieces of networking hardware and software, 30 pieces of application software, and 7 CDROM drives. A sampling of TSO projects in 1994 reveals the wide range of activity, including: (1) a workstation in the Technology/Science/Gov.Docs Dept. that provides fee-based online access to the Federal Patent Office; (2) the installation and support of Infoline terminals, PCs, multimedia CDROM workstation, and software; (3) a network for the Franklin Leaming Center; and ( 4) installation of terminal emulation software and the MAX connections for accessing GEM and other online functions. TSO has also recently completed a number of PC­ based applications, and others are in development. Already put into use are the Film Booking System and the Photo-Slide Label Management System in Art/Music/Video. Being developed are the ILL Department Management System and the Franklin Leaming Center Student Information Management System. The need for an additional staff person for the Technical Support Office has never been more apparent.

Respectfully submitted,

Terry R. Veth Head, EDP Department

-210- ELECTRONIC DATA PROCESSING DEPARTMENT

Staff_ CoJ!!PJement

1994

Norma Brown Computer Operator-III January 1 - December 31

Randen Erickson Programmer Analyst January 1 - December 31

Jeffrey Hotchkiss Systems Analyst/Programmer-II January 1 - December 31

Joseph Marett Computer Operator-II January 6 - December 31

Ahmed Omar Computer Operator-II January 1 - December 31

Deogracias Sioco Computer Technician January 1 - September 18 Systems Analyst/Programmer-I September 19 - December 31

Terry Veth Librarian V, Dept. Head January 1- December3I

-211- ELECTRONIC DATA PROCESSING DEPARTMENT

Staff Activities 1994

Teny R. Veth Memberships American Library Association Library and Information Technology Association

Boards, Committees MPLIC "MOP" (MAX online users) Committee City of Minneapolis, Strategic Information Systems Planning Process (SISPP) New Technology Task Force Automation Review Committee

Classes, \Vorkshops Z39.50 Workshop, April 11 Valuing and Managing a Diverse Workforce, April 21 All-Staff meeting, Sept.27 Minnesota Computer and Information Management Symposium, Nov .9-10

Meetings, Presentations Library Managers and Supervisors, Feb.1 Olaf Holt (FreeNet), Mar.4 Bob Litwin and Ron Cramer (Geac). Discussion on Geogate Kathy Stack and George Huschle (St.Paul Public Library), Apr.20 Central Dept. Heads, presentation on Geogate/Dataway, Apr.28 Executive Committee, presentation on Internet/Email, Apr.29 Ron Haney (Geac), demonstration of LIBS 100+, June 9 Susan Berg Epstein, discussions on Millenia Project, July 7-8 City FISCOL Project, Sept.9 City FIS COL Project, Oct.13 Demonstration at MplsNet, Oct.26 USWest demonstation of frame relay technology, Nov 16 Central Dept. Heads, presentation on Geogate/Dataway, Dec.1

Norma J. Brown Classes, \V orkshops Valuing a Diverse Workforce, July 12 All-Staff Meeting, Sept.27

Randen Erickson Classes, \V orkshops Valuing a Diverse Workforce, Aug.11 All-Staff Meeting, Sept.28

-212- Jeffrey IIotchkiss Boards, Committees MPLIC MARS Committee (Consultant to)

Classes, Workshops The Internet and the Delivery of Reference Service (MELSA workshop), Mar.14 Valuing a Diverse Workforce, May 24 All-Staff Meeting, Sept.27

Meetings, Presentations Olaf IIolt (FreeNet), Mar.4 City FISCOL Project, Sept.9 City FISCOL Project, Oct.13

Joseph Marett Classes, Workshops Valuing a Diverse Workforce, May 24 New Employee Orientation, May 26 All-Staff Meeting, Sept.28

Ahmed Omar Classes, Work.shops Valuing a Diverse Workforce, May 12 All-Staff Meeting, Sept.28

Deogracias Sioco Memberships Institute of Electronics and Communication Engineers of the Philippines (IECEP)

Classes, Workshops The Internet and the Delivery of Reference Service (MELSA workshop), Mar.15 Valuing a Diverse Workforce, July 21 All-Staff Meeting, Sept.28 Minnesota Computer and Information Management Symposium, Nov.9-10

Meetings, Presentations Olaf Holt (FreeNet), Mar.4

Awards, Library Employee Award of Excellence, 1994

-213- ELECTRONIC DATA PROCESSING DEPARTMENT Annual Report - Addenda

MAX SYSTEM DOWNTIME SUMMARY - 1994

Downtime Downtime Equipment or Software Hours Coeff icient1 Total

MAR Tape drive 1. 3 0.25 0.3

JUN Centronics printer 12.5 0.25 3.1

JUL Disk drive 11. 5 0.5 5.8

SEPT Tape drive 8.4 0.25 2.1

OCT Tape drive 2.5 0.25 0.6 Dataproducts printer 2.5 0.25 0.6

NOV Memory board 12.5 1.0 12.5

25.0 hrs2

1Downtime hours are multiplied by the downtime coefficients specified in MPLIC's maintenance contract with GRA..C.

2Downtime as a percentage of contractual maintenance hours equaled 0.54% (i.e., 25.0 hrs / 4666 hrs X 100%).

-Z14- REPORT OF THE MINNEAPOLIS ATHENAEUM FOR THE YEAR 1994

To the Board of Directors:

This one hundred thirty-fifth annual report of the Minneapolis Athenaeum marks the one hundred ninth year of its association by contract with the Minneapolis Public Library and the tenth year of its first fifty year contract.

STAFF AND BOARD OF DIRECTORS

Beverly Anderson continued to perform secretarial and bookkeeping functions on behalf of the Athenaeum until she transferred to the InfoLine Department on November 28. After several queries from Board members on how to reach Room 412 from the first floor, she designed and executed the handout entitled How to Get There frpm Here in 1994. In the same week she left, Gary Berman began a voluntary .5 appointment, working two days one week and three days the next. The Board of Directors met twelve times in 1994. Seven regular meetings took place on March l, June 7 (the annual meeting), June 22, July 27, August 24, September 29, and November l. Five executive sessions occurred on January 19, April 20, August 17, October 13, and December 5. In addition, executive sessions followed the end of the meetings of June 22, July 27, August 24, September 29, and November 1. The resignation of Benton Case, Jr. was read into the record at the meeting of March 1. At the annual meeting all Board members and all officers were returned to office. On July 22 Edward Arundel resigned; on September 26 David Pratt resigned; and on September 29 Kay Erickson resigned. At the meeting of November l Jack Parker was elected to serve out the term of President until the next annual meeting while Charles Hann was to become Secretary-Treasurer. The latter has taken on the responsibility of notifying the Board and the Athenaeurn Librarian of subsequent meetings. The Board decided to leave vacant the position of Vice President, Collection Development. At the meeting of March l the forms for unrestricted and restricted certificate of gift drawn up by Raymond Reister were approved by the Board. At the meeting of June 7 the Board approved a motion to discontinue the automatic practice of transferring money from the General Fund trust (Minneapolis Athenaeum Management Agency) to the Spencer Fund checking account retroactive to January 1, 1990. A motion to reimburse the Spencer Fund checking account for any "non-book or periodical" expenditures made in 1993 or 1994 that should have been from the General Fund checking account also passed. At the meeting of June 22 the Board approved a job description for the Minneapolis Athenaeum Librarian. The Board asked the Librarian to suspend rare book purchases for the next three months and to dedicate his time to assist Steve Anderson in deciding what should be brought up from the general book collections for Board review. Two hundred volumes for each of the next three months were to be transferred to trucks in Room -215- 311 for Board review. At the meeting of July 27 the Board authorized the Librarian to grant access to J. Harold Kittleson to Athenaeum books in all locations. At the meeting of August 24 the Director of the Minneapolis Public Library submitted a memorandum from the Assistant City Attorney on removal of items from the general book collections in the stacks to the rare book collections in the vault and non­ employee access to the vault. The Board approved an expenditure of $1,500.00 for a program about fable traditions and storytelling being planned by Susan Margot Smith. On August 26 the Athenaeum Librarian was asked to dedicate his time to assist Susan Margot Smith. At the meeting of November l the newly appointed President submitted four topics he believed the Board should explore: 1. Review the 1984 contract; note problem areas; discuss them with the Director of the Minneapolis Public Library. 2. Continue to consider the survey of the general collections to judge its importance to the corporation. 3. Consider alternative activities, such as programs, outreach, etc. under the 1860 charter rubric of "literary purposes." 4. Consider means of expanding public interest.

COLLECTION DEVELOPMENT

According to the Catalog Department the total number of volumes in the Athenaeurn general and rare book collections as of January 1, 1995 was 99,900. During 1994 there were 406 withdrawals and 143 additions. Printouts supplied by the Electronic Data Processing Department show that on August 26 the Spencer Collection had 877 barcoded items; the Exploration and Travel Collection, 545; the Indians of North America Collection, 283; and the Heffelfinger Collection, 264. These figures do not include items barcoded in the History of Books and Printing or Bibliography Collections as well as unbarcoded monographs or sets and periodicals. From June 22 until late in the year rare book purchases were suspended. Excluding expenditures for continuations, periodicals, reference materials, and non-book costs, $7,858.16 was spent from the Spencer Fund, and $1,853.00 from the General Fund for rare books in 1994. Some noteworthy additions in 1994 were as follows:

SPENCER COLLECTION 1. Grandville, J.J., 1803-1847. Les Fleurs Anim~es. Bruxelles: A Delavau, 1852. Includes 53 leaves of plates, some colored. 2. Desfontaines, Ren~ Louiche, 1750-1833. Tableau de l'Ecole de Botanigue du Museum d'Histoire Naturelle. Paris: J.A. Brosson, 1804. First edition by one of the most celebrated of French naturalists, friend of Lamarck and Buffon. 3. Estienne, Charles, 1504-ca. 1564. De Re Hortensi Libellus. Lutetiae: Ex Officina Rob. Stephani, 1545. One of the earliest books on gardening by a

-216- major printer with the bookplate of the scientist Charles Atwood Kofoid.

HEFFELFINGER COLLECTION 1. Orrery, Charles Boyle, Earl of, 1676-1731. Dr. Bentley's Dissertations on the Epistles of Phalaris, and the Fables of Aesop. London: Printed for Tho. Bennet, 1699. Fine copy with inked dated signature at top margin of tit le page. 2. Fabulae IBsopi Graece & Latine. Amstelodami: Joannem Ravesteynium, 1672. The text is in Greek and Latin in two columns on the page. A group of forty fables, each one illustrated with half page woodcut of very fine quality, plus a cut representing Aesop surrounded by dancing animals.

HISTORY OF BOOKS AND PRINTING COLLECTION 1. A Collection of Paper Samples from Hand Papermills in the United States of America. Santa Cruz, [Calif.]: Peter & Donna Thomas, 1993. Limited to 195 copies of which 158 are for sale of book designed, letterpress printed, and handbound by Peter & Donna Thomas. Prospectus and list of hand papermills laid in. Issued in folding box.

GIFT

In April Current Board member Raymond Reister gave $50.00 as a memorial to Nancy Grimes Plimpton, a former director of the Athenaeum.

CONSERVATION

Scott Husby was first engaged to bind books for the Athenaeum twenty years ago in February 1974. After several discussions, the Preservation Committee of the Minneapolis Public Library committed $3,000 to restore books in the rare book collections. In 1994 the following were treated: l}Aesop. Fabularum Aesopicarum Delectus. Oxford, 1698; 2}Biologia Centrali - Americana. Aves. London, 1879-1904. 4 volumes; 3}Dykes, William. The Genus Iris.Cambridge, 1913; 4}Gail, Jean Baptiste. Les Trois Fabulistes, Esope, Phedre et La Fontaine. Paris, 1796. 3 volumes; 5)Dryden, John. Fables Ancient and Modern. London, 1700; 6)Curtis, Edward. The North American Indian. Seattle, 1907-1930. Volume 12 Plates only; ?)Korner, M. Skandinaviska Foglar. Lund, 1839-1846. First in February and again in September the walnut frame with the original Spencer plate and with bookplate paper samples of the original and 1993 remake was returned to the framer for remounting. In December a battery powered push-button lock replaced the original, worn-out manual dial lock on the vault door. In the same month a fire extinguisher was mounted on the wall next to the vault.

-217- PUBLICITY

On January 31 Dennis Ruud, local hand bookbinder, came in to review books with oak boards, medieval bindings with raised bands, and contemporary case bindings in the rare book collections in preparation for a class he was to teach for the Minnesota Center for Book Arts. The May 1994 issue of The Forum: The Newsletter of the Minnesota Independent Scholars' Forum included an article on the Minneapolis Athenaeum. In preparation for the annual meeting of June 7, Erin Foley mounted a new display of books in the cases in room 412. Later in June four transparencies and two slides were made at ProColor II from Albertus Seba's Locupletissimi Rerum Naturalum Thesauri Accurata Descriptio for a forthcoming issue of The Mineralogical Record of Tucson, Arizona. On August 25 Ted Rubenstein, Cable Network News (CNN) Special Reports Producer.shot two Chippewa portraits from McKenney and Hall for a story on Native American interests in Wisconsin. Also in August the Athenaeum Librarian prepared materials for two displays using materials from the Heffelfinger Collection to be coordinated with a program envisioned by Susan Margot Smith and performances of "Animal Tales from Aesop" at the Children's Theatre. Five books, together with labels and brochures, were supplied for a 48" case in the Art Library at the Minneapolis Institute of Arts in mid-August. On August 25 the Athenaeum Librarian filled two glass cases on the second floor of the Children's Theatre with materials from the Heffelfinger Collection. On November 8 he dismantled the display. On October 19 a user called who had checked out a book on knots bearing the Athenaeum bookplate and stamp. She wanted to know if the Athenaeum still existed. On November 30 another user called after reading a copy of the publication on the Athenaeum natural history collection. She was doing research on herbals and sought further clarification on the corporation's holdings. For this Athenaeum Librarian 1994 was remembered as a year of people: working with two caring Presidents of differing views on various projects, with Raymond Reister on preparing the certificate of gift forms, with Susan Margot Smith on publicizing and evaluating anew the Heffelfinger Collection, with Lucia Peavey Delaney on exploring volunteer possibilities, and with Steve Anderson on seeing the Athenaeurn general book collections through the eyes of a bookseller. It was also exciting to be able to add the name of Charles W. Traylen to Kenneth Karrniole and Raymond Sutton, among others, as an important supplier of reference and antiquarian books for the Spencer Collection.

Respectfully Submitted,

Edward R. Kukla Athenaeum Librarian

-Z18------

PRESERVATION COMMITTEE Annual Report

1994

In October, the committee chair visited the University of California - Berkeley to review its preservation program. This visit, recommended in the 1993 Preservation Audit Report, helped validate Minneapolis Public Library's preservation efforts, a down-scaled version of a large institution such as the University of California. This visit also served as an introduction to digital scanning, a process we may implement at Minneapolis Public Library in the future.

Another report recommendation was the implementation ofCALIPR. In May, an item specific survey of the Hoag Collection was conducted by intern Joel Shoemaker, a student at the College of St. Catherine. The results of the survey indicated a need for fire protection and environmental controls. The survey also identified specific items in need of conservation or repair. Negatives were made from the WallofCollection glass plates in January, and a subject listing along with a book of the images was compiled to assist patrons. Microfiche was purchased from UMI for the Minneapolis Collection phone books, 1976-1991.

With a few minor revisions, the Brittle Books Program continued to be an effective way of dealing with such books in our collections. Of the 471 brittle books handled, 185 were photocopied and rebound at the University of Minnesota Bindery. The remaining 286 were withdrawn, boxed, replaced with reprints, rebound or repaired. The budget this year was administered on a use­ driven basis rather than a specific dollar amount per subject department. We also continued with the reformatting of the Administrative Records, specifically the Board Minutes, Annual Reports and Official Bulletins, up to and including 1940.

The "Handle With Care" manuals were reprinted in July with no revisions from the 1990 edition and discussion continued with respect to ongoing staff education in materials preservation. Although these intentions require minor budget commitments, training is difficult because of staff vacancies throughout the system.

The Committee received notification in mid September of a 30 percent budget decrease ($5,000) for FYI995. In the past we have allocated an average of 40 percent of our budget to Special Collections for materials restoration and supplies. Although this may be an appropriate use of our budget, a closer look at the general collections needing attention may be necessary to make the determination. Special Collection items sent for restoration lack selection criteria and other appropriate information for review by the Committee. Discussion about asking the Athenaeum for matching funds for restoration of Special Collections items began 1994 and is ongoing.

-219- Five hundred magazine containers were purchased in August to begin the periodical "clean up" project on the mezzanine. Although a project of this magnitude will take years to complete, the Collections Maintenance Department considers it a high priority. The supply of these containers has already been depleted, but the areas where they have been used are an effective preservation measure in tenns of access and stabilizing the condition of unbound magazines.

David Klaiber resigned from the committee in July after a four-year term. The Committee extends a great deal of thanks to him for his continued support of preservation activities as Head of the Catalog/Processing Department. He has generously offered his assistance in any future projects in which his expertise may be useful.

As Chair of the Preservation Committee I would like to thank Mary Frances Cooper, Edward Kukla and Carol Van Why for the opportunity to visit the University of California -Berkeley and for their continued support of preservation efforts at the Minneapolis Public Library.

y submitted,

ary K. Rathman Chair, Preserv tion Committee

-220- MINNEAPOLIS PUBLIC LIBRARY

ANNUAL REPORT OF THE DIRECTOR

ANNUAL REPORTS OF DEPARTMENTS COMMUNITY LIBRARIES ATHENAEUM

1994

Volume II -----~------

CONTENTS

VOLUME II

COMMUNllY LIBRARIES

1994

Chief of Community Libraries ...... • 1 Community Libraries Collection Development Office ...... • ...... 1 4 Young Adult Services ...... • ...... • • ...... • . . . . • . . . . • . 53

Community Libraries District I ...... • ...... • . . • . . • . . . . • . . • . . • ...... • ...... 6 2 Bookmobile ...... • . 64 North Regional ...... • . . • . . • ...... 68 Northeast ...... • ...... • . . . . • ...... 77 Sumner ...... • ...... 83 Webber Park ...... • ...... • ...... • ...... • . 8 7

District II ...... • ...... • ...... • ...... 9 2 Franklin ...... • . . • . . • . . . . • . . • . . . . • ...... • ...... 95 Franklin Learning Center • ...... • ...... • . . • ...... • . 1 00 Linden Hills ...... • ...... • . . • . . • • . • 109 Walker ...... •...... •..•...... 115

District Ill ...... • ...... 1 20 Hosmer ...•••...... •....•...... 122 Nokomis . . • . . • . . • ...... 1 26 Washburn ...... • • . . . . • ...... • ...... • ...... 1 29

District IV . . • . . . • ...... 135 East Lake ...... •...... •....•...... •...... •...... 137 Pierre Bottineau ...... • . . • . . . • . • . • ...... 142 Roosevelt . • • . . • . . . . • . . • . . . . . • ...... • ...... 1 45 Southeast ...... • . . . . . • . . • . • . . . • ...... • ...... 150 Community Libraries Annual Report

1994

In 1994, it became acutely apparent that demographic trends in Minneapolis and technolog­ ical change are the two most significant factors affecting collections and services of Community Libraries. These two areas have and will continue to shape the roles that Community Libraries must execute to be useful and needed institutions for the neighbor­ hoods they serve.

Although the population size in the City of Minneapolis has remained relatively stable while the rest of Hennepin County continues to gain population, the concentration of people of color and poverty resides in Minneapolis neighborhoods. In fact, almost half the American Indian population, over a third of the increasing Hispanic population, and over 25 % of both the African American and Asian American population live below the poverty level. People living in the neighborhoods of many Minneapolis branch libraries have needs for learning English and mastering basic education areas, relating to their ethnic and cultural heritage, and for information on life skills. Many are considered information-poor and require assistance to access the same information available to more affluent and educated populations.

At the same time, it is the intimacy of the branch library environment that facilitates the process of connecting people with information technology which is often difficult to use without a certain degree of literacy. Neighborhood branches are in the center of commu­ nity life, directly touched by the dynamics of the street, the needs of children and adults, and the polarity of community fears and optimism. Their role in connecting neighborhood people to information is of paramount importance.

Minneapolis also has a growing number of young adults and elderly, both with their special needs. The disabled population, as a result of the passage of the Americans with Disabili­ ties Act in 1990, is also becoming more visible and advocating for their civic right to services traditionally unavailable to them.

Through special programming, new outreach services, the provision of information tech­ nology, the encouragement of computer literacy, a continued focus on youth, redesign and facility modifications, and the careful building of collections that branch libraries will be able to be an indispensable partner in helping all people to access information and become educated and productive citizens.

For the Community Libraries, the momentous challenge in 1994 and in the next few years

-1- will be to redesign branch services to meet the needs of our dynamically changing communities, to measure and communicate what we do, and obtain the funding we need.

New and Continued Initiatives to Serve Our Changing Communities

Bookmobile

In midyear, Moroney Body Works in Worcester, Massachusetts was awarded the contract to build a new 33ft. long bookmobile. A delivery date is expected late spring of 1995. Bookmobile stops will be planned to serve seniors, youth, areas with concentrations of specific ethnic or racial groups, and persons who are physically disabled. The bookmobile will be built with a wheelchair lift.

Although the Library's last full-time bookmobile service was retired in 1982 due to declining circulation, the new bookmobile service will be designed to go to senior high­ rises, youth centers and other locations that have large concentrations of people. Neighbor­ hoods throughout Minneapolis are excited about the possibilities of the reinvention of this traveling service.

Franklin Learning Center

Franklin Learning Center continued to provide a highly successful educational program. In 1994, 508 students enrolled with almost 40% of the students meeting their educational objectives. Forty-three percent studied English as a Second Language; the remaining students engaged themselves with Adult Basic Education study, GED preparation, com­ puter literacy improvement and the acquisition of study skills. Almost 90 % of the students were people of color with 51 % African American. A large number of Somali students were the newest group to the international student body served by the Center. The Center's success was highly dependent on the highly skilled Literacy Coordinator, the two part-time teaching assistants, and the 88 volunteers, many of whom came from Augsburg College, who put in more than 3,000 hours of volunteer tutoring assistance.

In the fall, the Library entered an agreement with Keith Christensen, a graduate student from the Minneapolis College of Art and Design to create a community-based, educational art project working with students from the Franklin Learning Center. This exciting project will be completed in 1995.

Se-rvice to Young Adults

Although the Young Adult Services Division provided many activities and support functions, five major projects deserve special commendation and produced excellent

-2- results:

* Homework Helper Centers at Hosmer, North Regional, Franklin, Washburn and Nokomis served 1,900 middle school students. This program was funded by the Youth in Minneapolis After School Program (Y-MAP) and employed Urban Corps workers as homework tutors to assist youth do homework and find the materials necessary for homework assignments.

* The 2nd annual Book Scene . .. Especially for Teens, a list of 500 annotated titles for young adults was compiled, printed and sold to libraries and groups throughout the United States. The publication even reached Canada, England, Pakistan, and Egypt. Limited quantities of the publication were distributed free to the Minneapolis Public Schools and other Minnesota libraries. The list is used as a basis for book talk presenta­ tions and was the focus of Young Adult Coordinator Adela Peskorz's cable television program on channel 35 from January through June.

* Forty-two book talks were given to 1,789 young adults at secondary schools. Positive responses from student letters provided strong testimonials for the worth of this effort.

* A Read Team summer volunteer program with partial funding from the Friends of the Library trained 148 young adults to assist with the summer reading program. The teens contributed a total of 2,700 volunteer hours June through August.

* "Words Works," creative writing workshops for teens were given at six branches in collaboration with the Loft who sponsored local authors as writing instructors.

Se-rvice to Children

Children's Librarians are highly dedicated to their work. Every year numerous storyhours and special programs are planned and presented for children and their families. Each community library's annual report describes the involvement and time commitment spent in working with schools, teachers, youth organizations, caregivers and, of course, the children.

Below are selected 1994 high Iights of youth programming by branch c;taff:

* Celebrated the 75th Anniversary of National Children's Book Week with a series of family programs throughout the branches under the theme of Read Across America. Planning was accomplished by Community Libraries Children's Librarians and the Central Children's Department.

* Provided storytelling at the Annual Head Start Reading Fair in April to promote the

-3- importance of reading and family sharing of stories.

* In lieu of summer bookmobile service, added the Library Kids PLUS (Parks + Libraries = Ultimate Summer) at Cottage, Luxton, North Commons, and Powderhorn parks serving more than 400 children with paperbacks, storytelling and summer reading program activities.

* Continued Readmobile service on Fridays to 20 licensed daycare homes and nine youth centers including Seed Early Learning Center, Survival Skills, Bethlehem Center, La Cresche McKnight Early Education, La Cresche Olson, Northstar Child Development Center, Camden Futures (serves an early education and a High Five program), Kid's Corner, and Northside Development. The Library has committed to continuing this joint project with the Hennepin County Library through 1995 but a number of the daycare center visits will be shifted to service stops of the Minneapolis Public Library's new bookmobile.

* Collaborated with Hennepin County Library to take the Readmobile to the annual celebration at the St. Joseph's Home for Children Festival.

* Registered almost 13,000 children for the summer reading and activities program, "Library Kids Check it Out." More than 20,000 children and their caregivers attended summer reading programs in the branches. Roosevelt and North Regional attracted the largest audiences for programs.

* Participated in the American Library Association's program, Jump Start, a library card sign-up promotion funded by The Prudential company. In cooperation with the Minneapo­ lis Public Schools and private schools, Children's Librarians targeting First through Third graders throughout Minneapolis delivering free promotional materials to encourage reading, using your library, and getting a "jump start" on life.

* Reached almost 24,000 family members - children and adults through school visits, participation in community events, fairs, and parades, and other presentations given in the community.

* Hosted the Minneapolis Health Department's "Wellness Wagon" at several branch locations during the summer to provide immunizations for children in combination with a library visit. The immunizations were given outside of the library so that children would not associate the library with pain - we hope!

-4- Measures of Use

Circulation

Community Libraries circulation decreased for the second consecutive year. Although circulation remained slightly over two million, 116,813 fewer items circulated representing a 5 % loss over the 1993 circulation level. Although adult circulation was down 4 %, juvenile circulation declined 7 %, reversing the upward trend of juvenile circulation seen over the last few years. Most of the loss in juvenile circulation is in picture books indicat­ ing a shift in the ages of children who are being served by the library.

Circulation increases occurred, however, at two branches: Sumner gained 10.8 % and Linden Hills .5 %. Sumner's increase appears to be related to the growing number of Hmong families in the area and their use (particularly the youth) of this facility for homework study, English as a Second Language tutoring programs, and as a source of information and reading material.

There are many explanations for circulation loss but no singular answer. For example, type of material or fiction genre purchased may boost or depress circulation. We know from analyzing MPL branch circulation statistics that increased circulation will occur if more mysteries are purchased rather than general fiction, if more music compact discs are purchased rather than books on history, or if more books on the paranormal are purchased rather than basic biology. We know that purchasing high numbers of multiple copies of best sellers will increase circulation per volume dramatically.

Yet, while circulation continues to be a major performance measure of the responsiveness of a library to its community, it does not earnestly take in to account the role of branches in supporting information and education needs of patrons. The balance between providing recreational reading and subject information is one of the greatest challenges for libraries because using more collection funds for CD ROM indexes or expensive reference items means fewer recreational books and, thus, a loss in circulation. In 1994, Community Libraries did just that. By choosing to fund the addition of several CD ROM databases less money was available for the popular circulating titles. In addition, a greater emphasis was placed on updating adult subject areas in order to maintain a basic core of useful and current subject material in each branch.

In 1994, the Library began a new automated touch-tone telephone renewal system, making it possible for patrons to conveniently renew their books from home without talking to a staff member for this transaction. Telephone renewals which had been performed by branch staff and had always been part of the Community Libraries circulation statistics were no longer counted as branch circulation. This factor, plus the elimination of the summer bookmobile service, are two additional reasons why circulation fell.

-5- Other reasons for branch circulation loss have been attributed to the increased street violence in Minneapolis and fears of residents in venturing to the library at night, the inordinately high percentages of branch inventoried library materials which are missing or long overdue, and the fact that MPL is simply part of a national trend of declining public library circulation which is common during times of economic prosperity.

Reference and Informational Inquiries

Patron questions answered by Community Library staff declined 4.4 % although increases occurred at Linden Hills, Hosmer, Northeast, Roosevelt, Southeast and Washburn.

For the first time in recent history, community library staff answered over 50% of the Library's total number of questions asked by patrons. However, for questions categorized as reference, 41 % were handled in the branches with the majority answered by the Central Library. Community Libraries' staff answered one-third of the Library's telephone reference and 46 % of the in-person reference.

Collections

In late February, a new Community Libraries Collection Manager, Carol Van Why, was promoted from Department Head of Humanities to replace the previous manager, Daniel Teisberg, after his retirement in December 1993. Because Mr. Teisberg's expertise in creating computer spreadsheets with Lotus software for the generation and manipulation of collection budget, collection inventory, and circulation data was no longer available, decisions were made to shift a portion of this work to the Technical Services Department. Responsibility for branch collection budget reporting remained, however, with the Com­ munity Libraries Collection Development Office (CLCDO). By year's end, the CLCDO, with the assistance of Jeffrey Hotchkiss in the Electronic Data Department was able to produce a new computer-generated budget report using a new, powerful spreadsheet program, Quattro Pro. Ms. Van Why has worked diligently this year to learn this software. By fall, CLCDO had received a 486 computer, a laser printer, Quattro Pro software, and a fax machine. The CLCDO will now be able to improve statistical reporting, communicate more rapidly with branches, and work more efficiently.

Efficiencies have also been achieved by increased centralized ordering for both juvenile and adult collections. Shifting responsibility of many of the statistical reports to Technical Services has allowed CLCDO staff the time to do combined orders and focus more direct attention on collection building. ln 1994, Ms. Van Why made extensive branch visits for thorough review of collections, used the survey method for both staff and patron responses to collection needs.

-6- A decision was made at the end of 1994 to withdraw all remaining adult phonodiscs from branches with the exception of holiday records and records in the Black History Collection at Sumner. Although this format is now obsolete, these two areas of recordings continue to be used. They will also be discarded in the near future.

1994 Collection Accomplishments in Serving Our Changing Community

* Enhanced Adult Basic Education collections at Franklin, Hosmer, North Regional, Northeast, and Sumner.

* Doubled collection funds to $26,000 for young adult materials.

* Contracted with consultant Ruth Hammond through the Friends of the Library to survey Hmong families and prepare a report in 1995 on the information and collection needs of the Hmong Community.

* Began a small collection of bilingual and Spanish language materials at Franklin.

* Added Information Access CD ROM periodical indexes to Linden Hills, Northeast, Nokomis, and Southeast and an Information Access full-text periodical CD ROM database to Franklin, Hosmer, and Sumner.

* Enhanced the juvenile video collection due to high demand.

Facilities

In February, the Minneapolis Library Board of Trustees selected Leonard Parker Associ­ ates Architects to provide architectural services for improvements to the Walker Commu­ nity Library. Throughout the year, planning and design work continued for the purpose of correcting leakage problems, redesigning the bookdrop and the interior floor plan, upgrading the lighting and electrical requirements to meet the need of future technology, redesigning the exterior plaza and establishing an improved library identity for this underground building through signage. After a degree of controversy, the Library Board agreed to having on the plaza, six-foot stainless steel letters spelling "LIBRARY." By year's end, the construction documents were near completion. During the year, the budget for the project was increased from the original $900,000 to 1.1 million by transferring funds from the Library's operating budget. This additional money will provide design features that originally had not been part of the project.

-7- The Library Board approved a five-year program for capital improvements for community libraries in accordance with the City of Minneapolis 1995-1999 Five-Year Capital hnprovement Program. As part of this program, a proposal for funds to plan the expansion and renovation of the Hosmer Library was submitted to the Capital Long Range Improvement Committee in April. The request was approved in December and will provide 494,000 in 1995 to plan the project and acquire necessary adjacent land required for expansion. An architect will be hired early in 1995 to begin this work.

In October, the Chief of Community Libraries began a year-long planning process with the Linden Hills Library Advisory Committee. The nine member group, approved by the Library Board, is charged with developing a recommendation by fall, 1995 on whether Linden Hills should be made accessible and expanded. The committee is considering how the expressed needs of the Linden Hills population, technology, lifestyle changes, demo­ graphics, accessibility issues and other external factors affect the future direction of Linden Hills collection and services; and, therefore, what is needed by the physical facility that offers those services.

Neighborhood Revitalization Program (NRP)

The NRP of the City of Minneapolis continued to involve increasing numbers of neighbor­ hoods in the process of preparing their own plans for neighborhood improvements. Several plans requested special or increased services from branch libraries.

The Marcy-Holmes plan requested bookmobile service to senior high rises, the placement of local history archives at Southeast Library, and encouragement for the replacement of the Southeast Library building. The Bryant Neighborhood requested NRP funds for a computer center at Hosmer, and the adjacent neighborhood, Central, also endorsed increased computer equipment at Hosmer but had not submitted a final plan by the end of the year. The Phillips Neighborhood's plan called for bookmobile service to "under represented areas" and computers at Franklin Library for use by Philips' numerous neighborhood organizations and its residents.

The Chief of Central Library, Community Librarians, and the Library Director spent a significant amount of time attending NRP meetings. In addition, the recently hired Bookmobile Librarian worked with representatives from the Whittier Neighborhood to plan bookmobile service stops as part of the Library's agreement with the Whittier NRP group who secured the funding for the bookmobile vehicle through Whittier's approved NRP plan.

Engaging in a dialogue with neighborhood representatives at NRP meetings was critically important in determining how the Library could realistically modify its services to meet the

-8- expressed needs. At times, these conversations resulted in NRP funding requests, support statements and future collaborative possibilities. The design of the new bookmobile service stops and its collection is an example of the Library's responsiveness to NRP requests.

Staffing

Substitution

Although additional staff was added to Northeast, Linden Hills, and Nokomis, and Washburn, the need for substitution remained high. Strict vacation and substitution guidelines were enforced to minimize substitution; however, illness, family emergencies, vacancies, and the need to maintain a minimum staffing level at branches for safety made staying within the substitution budget challenging. Staff was frequently moved to branches within their District, and sometimes, outside their District to ensure a minimum level of staffing on a given day. Although this staffing solution was inefficient and, in some cases, negative for public service, it seemed to be the only one. Next year, vacation guidelines will be stricter in order to mitigate the need for substitution.

Staff Development and Training

In order for staff to be proficient in using and assisting the public with the online catalog, CD ROM databases, and the forthcoming library access to Internet, Community Libraries began a training focus on areas related to these information technology areas. Connie Hill, Community Librarian at Northeast, developed a successful hands-on training program for branch staff for the purpose of learning advanced online catalog search skills. Throughout the year, staff was encouraged to attend workshops on the Internet and take responsibility for self-learning in this area. Readings and other material on Internet were routed to staff, and the Library's Machine Assisted Reference Services Committee (MARS) formed a subcommittee to develop Internet training for library staff. Although GEAC system problems have created barriers to the Library's use of Internet, District Libraries and Northeast Library were provided access in 1994 to the Internet through the University of Minnesota. With the hope of a new automated system within the next two years, access to Internet will be a reality for patrons using The Minneapolis Public Library.

Staff Additions

Community Libraries increased its permanent FTE 3. 8 in 1994 by adding the following positions:

1.4 FTE Library Aide I: lFTE resulted from a decision package funding; .4FTE was converted from substitution dollars. This resulted in an additional . 7FTE Library Aide at

-9- Linden Hills; an additional .5FTE at Northeast; and, extended the .8FTE Library Aide I at Nokomis to full-time .

.4 FTE Librarian II: This increase was funded by substitution dollars and resulted in a .6FTE Children's Librarian at Washburn becoming full-time.

1 FTE Page I: This resulted from decision package funding and added to each District II and District III a .5FTE District Page I.

1 FTE Library Assistant I: This resulted from decision package funding for a "Bookmo­ bile Librarian" who was hired in the fall to begin service planning.

Additionally, a full-time Security Guard was hired for Walker Library and a .5FTE Security Guard was added for Franklin Library in order to mitigate the number of problem incidents at these two agencies. North Regional continued to have a part-time Security Guard but has a need for full-time security given the violence and the high number of incidents that occur in and directly outside this branch.

Staff Turnover

Each community library annual report details its personnel changes for the year. However, a few changes are worth noting.

The sudden death of the Library Aide I, Joyce Ludgate, at Northeast came as a shock to everyone but especially the Northeast staff who had worked closely with Joyce for a number of years.

Due to Daniel Teisberg's retirement in December 1993, Carol Van Why was hired in February as the new Collection Development Manager (noted under section, Collections).

Denise Spremich was hired as the new Library Assistant I at Pierre Bottineau to replace Betty Berman who transferred to East Lake. Six months later, in September, Denise suddenly resigned due to a family emergency. By December, Denise had been replaced by Patricia Downs-Reid, formerly a Page I at Walker who had just completed her course work for Library Assistant I eligibility. The inconsistency of and use of temporary staffing at Pierre Bottineau may have had some affect on its large circulation loss in 1994.

Community Librarian at Hosmer, Ginger Bush, was promoted early in the year to Assistant Department Head of the Children's Department. Children's Librarian at Walker, Roy Woodstrom, became the new Hosmer Community Librarian in April. By August 1, after a nationwide search, David Coward, formerly from the Kansas City Public Library, was hired as the new Children's Librarian at Walker.

-10- By years end, Library Director Susan Goldberg Kent had announced her resignation to become the new Los Angeles City Librarian. Ms. Kent has moved the Library forward on the path for a new Central Library, acted as a champion of young adult services, set the stage for a Library Foundation, and made great advances in building visibility and recognition for the Minneapolis Public Library. Upon her departure, the Chief of Community Libraries will become Interim Director as the Library Board searches for a new director for the Minneapolis Public Library.

Mary awson Chi 'f of Community Libraries

-11- COMM UNITY LIBRARIES

Staff Complement

1994

Mary L. Lawson Chief January 1 - December 31

Jane H. O'Brien Administrative Aide January 1 - December 3 I

-12- COMMUNITY LIBRARIES

Staff Activities 1994

Mary Lawson Memberships, Boards, Committees American Library Association Metropolitan Libraries Section, Program Committee Friends of the Minneapolis Public Library Minnesota Coalition Against Censorship Minnesota Library Association Public Library Association Intellectual Freedom Committee Service to Multicultural Populations

Conferences, Classes, Workshops American Library Association Annual Conference Mid winter Conference Internet 2, University of St. Thomas Minnesota Computer & Information Computer Symposium Public Library Association Conference

Jane O'Brien Memberships AFSCME, Local 99 Minneapolis Public Library Ergonomics Committee Minneapolis Public Library Staff Association

-13- COMMUNITY LIBRARIES COLLECTION DEVELOPMENT OFFICE Annual Report

The New Year found the former Community Libraries Book Selection Office with a new name but without an office manager. Daniel Teisberg retired in late December 1993 having been Community Libraries Book Selection Librarian for 16 yearl. He was not replaced until late February when Carol Van Why, then manager of the Humanities Di ision, became the manager of the renamed Community Libraries Collection Development Office (CLC 0). Despite the significant staffing changes early in the year the usual three annual collection development meetings were held, collection objectives for the year were established and the budget was prepared, setting in motion collection activities for the year.

Staff input at each of the collection developm~nt meetings provided evidence that the patron base of almost all of the community libraries has conti~ed to change. 1990 census data proved how relatively diverse Minneapolis had become over the previous decade and anecdotal evidence indicates that change has only accelerated during the intervening four years. Community library staff all reported the challenge of serving traditional users while at the same time responding to the needs of users with increasingly diverse ethnic, educational and socio-economic backgrounds, and equally varied informational and educational needs. The collection needs expressed at the three meetings were equally varied and the process of balancing and funding initiatives with a static budget was also challenging.

The opening book budget of $662,692 was up slightly from the closing 1993 budget of $653,489. The 1994 figure includes $26,030 in MELSA collection funds but does not include $17,548 in LSCA funds. Opening distributions to juvenile accounts amounted to $264,546, or 37 % of the book budget. Distributions to adult accounts amounted to $393, 146, or 63 % of the total book budget. The percentages reflected the circulation split as modified by unit cost variations and the impact of the POP-Rush program on the adult budget. Distributions to most juvenile accounts were increased slightly over 1993 levels. Special juvenile initiatives included the allocation of $1,000 for a pilot collection of Spanish-language children's books at Franklin Library and funding the 1994 juvenile video budget at $4,000. Final 1994 community library book budget expenditures eventually totaled $700, 177.

The various adult budgets were maintained where possible, however budgets for paperbacks, current and replacement books were decreased to shift funds to audiobook, recording, teen and video budgets. In response to the increasing popularity of the format nearly $12,000 was spent for audiobooks, an increase of 37% over 1993. A slight increase in the adult recording budget plus $4,000 in 1994 LSCA funds boosted the funds available for recordings 16% above the 1993 level. New funds targeted for non-fiction teen materials plus supplemental LSCA funds increased the funds spent on teen materials to $26,488, more than double the amount spent in 1993. $6,395, including LSCA funds, was spent on adult videos.

Additional adult funds totaling $19,067 were spent on special 1994 initiatives. $5,817 of this amount was spent on 6-month subscriptions to IAC's General Periodicals Index on CD-ROM for Linden Hills, Northeast, Nokomis and Southeast. Another $5,557 was spent on 6-month subscriptions for full-text periodical indexes and databases on CD-ROM for Franklin, Hosmer and Sumner. $5,452 of the special initiative money was spent on adult basic education materials for collections at Franklin, Hosmer, North Regional, Northeast and Sumner. $1,050 in special initiative funds were approved for Value Line Investment Survey subscriptions for East Lake and North Regional with the remaining $1,191 spent on materials for the Franklin Learning Center.

-14- collections, providing retention guidance and gaining an understanding of each agency's unique concerns so that future collection development could be closely tailored to its community needs.

An excellent example of a library with unique community needs is Sumner, where a significant percentage of the patrons are Asian, primarily Hmong. To better understand the needs of the Sumner community a grant from the Friends enabled the library to contract with Ruth Hammond to survey Hmong families in the Sumner neighborhood and report her findings and recommendations. Ruth, now a Library Aide II in the Humanities Division, is uniquely qualified for the project in as much as she speaks Hmong and has interacted with the community for years, both as a journalist and as an English teacher. Ruth's report will be presented to administration and staff in early 1995.

In the fall the CLCDO office worked with Helen Burke in the Humanities Division to develop a survey to be completed by audiobook users at Central and in the community libraries. Survey results indicated that while men and women of all ages are audiobook fans the typical user is a woman in her 40's. Patrons reported listening to audiobooks most frequently while in a car, whether traveling to work or for pleasure. While less frequent, equal numbers of users reported listening to audiobooks at home, at work or while exercising. A significant number reported listening to them in bed leading us to speculate that they are important to patrons with disabilities. While users are eclectic in their listening habits most audiobook users prefer mysteries and thrillers and 67% of the users overwhelmingly prefer unabridged audio editions. Many respondents indicated that audiobooks were popular with children validating our decision to establish a rotating collection of children's audiobooks at Washburn in 1995 with a $4,000 gift from the Friends.

Late in the year the CLCDO also surveyed community library selectors in preparation for 1995 collection development meetings and budget deliberations. The surveys were developed as means for staff to provide feedback on 1994 collection activities and to have greater input into the 1995 collection development and budget process.

Efforts at working smarter in the CLCDO were boosted by the arrival late in the year of a 486 computer, laser printer, Quattro Pro software and a second-hand fax machine. In the long run the new machines and software should insure improved statistical reporting, more effective CLCDO-agency communication and a much less labor intensive procedure for obtaining annual travel planning materials.

Despite efforts to more closely target agency collections to patrons needs, it was disappointing that circulation continued its downward trend in 1994. Overall community library circulation totaled 2,104,324 for 1994, down over 5% from the 1993 figure of 2,221,137. 1994 adult circulation, at 1,216,661, was down 4% and juvenile circulation, at 887,663, was down 7% from 1993. Conventional wisdom argues that when economic times are good library circulation goes down, and conversely when times are less rosy circulation goes up. Indeed the 1993 "Index of American Public Library Circulation," reported in the October 1994 issue of American Libraries shows that MPL's experience is part of a larger national trend of declining circulation.

While MPL's experience may simply be reflective of this larger trend local factors may also have contributed to circulation decline. In 1994 budgets for adult paperbacks and adult books, materials types which contribute significantly to circulation, were reduced in order to purchase CD-ROM databases for 7 agencies.

Part of the downward trend in circulation can almost certainly be attributed to increasing percentages of inventoried materials that are missing or long overdue from community library collections. A special analysis of missing and long overdue materials done in November 1994 showed that 18% of North

-15- Regional's book collection alone is m1ssmg or long overdue. In other words 16,019 books were effectively permanently gone from the collection. Using North Regional's average circulation per volume of 1.56 it is conceivable that inventory loss alone contributed significantly to NR's circulation decline. The fact that all community libraries have experienced some degree of collection loss multiplies the impact throughout the system. Franklin, Hosmer and Sumner's collection are most at risk with nearly 25 % of their collections missing or long overdue. The median inventory loss is 13 % of collection, with Linden Hills at the other end of the spectrum, experiencing only a 5% collection loss.

What's more these percentages do not even reflect losses in uncataloged paperbacks which are both a print format of choice for many users and one particularly prone to loss. Perhaps the most significant contributor to 1994 adult circulation decline was the 11 % decline in uncataloged paperback circulation, much of which can be attributed to the heavy loss rate.

On a more hopeful note, if there is any validity to the adage that well weeded collections insure greater circulation, 1995 may be a better year. During 1994 the CLCDO generated 17 4 weed lists for 13 agencies. In recognition of the impact of missing items on the effectiveness of the weed lists, lengthier lists were compiled so that subsequent weeding efforts had a more noticeable impact on the shelves than in the past. The year's weeding activities were assisted by the acquisition of 75 weed bags. Despite the new weed bags heavy weeding efforts meant that weed bag demand always exceeded supply.

Shifting demographics, lifestyle changes and rapidly changing neighborhoods may also be playing a role in the trend in circulation decline. A closer examination of juvenile circulation statistics shows that picture book circulation declined 10.5% over the 1993 level. This may indicate that the "boomlet" of picture book consumers have reached the age where they need their libraries to provide more materials to help them with school assignments. The fact that circulation figures for teen cataloged fiction, uncataloged paperbacks and periodicals are also up over 1993 is perhaps another indicator of this age shift.

Circulation variations between print and non-print formats may reflect user lifestyle changes. While overall circulation of print materials is down circulation of non-print formats is either holding its own or increasing. Boosted somewhat by the addition of new videos in 1994, children's and adult video circulation were up 37% and 66% respectively over 1993 levels. Audiobook circulation jumped 13% over the previous year.

Libraries in communities experiencing the most rapid and dramatic demographic change find their patrons using their materials and services differently than do library users in more traditional communities. New residents, frequently recent immigrants, don't necessarily have the leisure time or perhaps even the tradition of relying on libraries as a supplier of popular reading. Rather they are coming to their libraries hoping to learn English and to build skills.

While new users represent opportunities for community libraries to extend their services, the 1995 budget picture suggests that fewer dollars will once again be asked to stretch even farther. With the bookmobile scheduled to be operational in July, funds for materials will have to be divided among 15 agencies instead of the current 14. The more favorable Brodart discount structure offers the potential for stretching the book budget farther than with the previous vendor, Baker and Taylor. However, vendor change will be meaningful only if performance quotas can be met and if savings on materials are not offset by the cost of internal changes necessitated by vendor switching.

Applause's decision to decrease its cassette business provides us with the impetus to re-examine the recordings collection development process. During the first quarter of 1995 the CLCDO will experiment

-16- Hardaway trust funds, LSCA funds and undesignated trust funds extended the community libraries' purchasing power. Hardaway funds totaling $7,237 were spent on westerns, mysteries and true adventure stories in large print format bringing the total amount spent for large print materials in 1994 to $19,544. With the remaining 1993 LSCA funds multiple copies of popular business books were selected to update community library collections. $14,268 in 1994 LSCA funds were spent on adult recordings, videos and teen materials with the balance to be spent on adult recordings in early 1995. $2,788 in undesignated trust funds were used to restock language learning collections throughout the community library system and to supplement replacement budgets at Franklin, Hosmer and Sumner, libraries which experience greater-than-average materials loss.

Spending funds allocated to the various community library budgets had to occur at an accelerated pace during 1994 so that the Acquisitions Department could close out the budget year on November 30, allowing it the month of December for handling year-end activities. The change may have resulted in a less hectic December for Acquisitions staff but put additional pressure on community library selectors. The shorter budget year meant that the target date for placing replacement orders was moved up a month to September 1. Combined with summer reading program activity this made for a stressful summer particularly for selectors of juvenile materials. The change also meant that Bookmen and Applause visits had to be concluded early in November in order for invoices to by paid the end of the month.

New replacement ordering guidelines put in place in October should ameliorate the situation somewhat in 1995. Under the new guidelines community libraries continued to input replacement orders on MAX after the September 1 deadline. The CLCDO monitored the orders and continued to authorize orders for items in Baker and Taylor's inventory and held for later authorization those not likely to arrive by the end of the budget year. Despite the hardship associated with the budget-year change the percentages of adult and juvenile replacement funds spent exceeded those for 1993.

Current and replacement collection building throughout the year was supplemented by several coordinated orders. Ginger Bush worked with BWI, Inc. to provide juvenile selectors with a pre-selected list of new and backlist book/cassette combinations. While the list appeared promising BWI's fill-rate was less than expected and it's doubtful that BWI will be used as a vendor for these materials in 1995. On the other hand an order, also coordinated by Ginger Bush, for juvenile recordings from SILO was extremely successful in terms of both discounts and fill rate. Similarly, an effort by Susan Glenn and Kathleen Johnson to develop a pre-selected list of Permabound titles helped community library juvenile selectors spend their replacement funds on popular, high quality titles.

BWI, Inc. was also selected to supply agencies with juvenile Christian fiction paperback series. Standing orders were placed and backlist titles were obtained for interested agencies. Although a formal evaluation has not been undertaken backlist titles arrived in a timely fashion and new series titles have been arriving as published. Adult selectors have also been included in opportunities to develop adult Christian fiction collections in agencies where there is a need.

While valuable, coordinated orders are extremely labor intensive and put additional pressure on staff throughout the system. In addition to those already mentioned special recognition goes to Beverly Marden and Jan Rogers for their efforts in facilitating these orders.

JoAnne Bondy and Lucy Selander also deserve mention for their role in selecting juvenile videos in 1994. $4,517 were spent for the videos and only 6% of the titles did not arrive by year's end.

Throughout the year the CLCDO made several efforts designed to translate into smarter spending. Agency visits made by Carol Van Why during May and June were undertaken as a means of assessing

-17- with using CD-One Stop as the recordings vendor in lieu of having staff make buying trips to a retail outlet. CD-One Stop, the largest compact disc distributor in the nation, offers a deep inventory of both compact discs and cassettes, a 35% average discount, free shipping and a useful monthly selection aid. In 1995 staff will be able to select compact discs and cassettes without leaving their agency and have the CLCDO coordinate the order. Additional savings in terms of cost of cataloging will be achieved as a result of having the items arrive in the library all at once. Further savings should be realized by ordering juvenile recordings through CD-One Stop and involving the Art, Music and Films and Children's Department in the coordinated orders.

Efforts will also be made in 1995 to stretch the budget by recycling still-current weeded materials to agencies which have smaller budgets and experience greater than average material losses. Increased efforts will also be made to become aware of demographic shifts throughout Minneapolis communities and to tailor collections to reflect changing community needs.

But the best of collection intentions and efforts can only go so far. Static budgets, eroded by the impact of inflation over the years, have translated into inadequate and outdated collections particularly in the areas of business, mathematics, science and technology. Failure to catalog paperbacks has resulted in both reduced access and collection losses. Lack of theft detection systems has made already at-risk collections more vulnerable. Non-return of checked-out materials has contributed to additional inventory losses, library card suspensions and further declines in circulation.

Persistent static budgets also mean that efforts to add important electronic resources to agency collections have required shifting funds from circulating accounts, resulting in further circulation decline. But focus solely on circulation statistics obscures the fact that community library reference statistics have been steadily increasing over the years. Over emphasis on circulation does not even acknowledge the impact that technology, as basic as fax machines and photocopiers, has had on the ways patrons use library materials.

For libraries, continuing to shift resources to respond to users' changing needs is appropriate. Continuing to measure output primarily in terms of circulation statistics undervalues the multiple roles that libraries play in their communities.

Respectfully submitted,

Carol Van Why Community Libraries Collection Development Manager

-18- COMMUNITY LIBRARIES COLLECTION DEVELOPMENT OFFICE

Staff Complement 1994

Janet Rogers Administrative Aide January 1 - December 31

Teresa Spencer Urban Corps Intern October 12 - December 31

Carol Van Why Librarian V February 21 - December 31

-19- COMMUNITY LIBRARIES COLLECTION DEVELOPMENT OFFICE

Staff Activities 1994

Carol B. Van Why Memberships American Library Association Librarian Supervisors Union of Minneapolis, Treasurer MELSA Collection Management Team MPL Preservation Committee Minneapolis Public Library Staff Association Public Library Association

Classes/Workshops, Etc. WLN Collection Assessment Services 5/2 (MELSA) Valuing/Managing a Diverse Workforce 5/10 (MPL) Quattro Pro 10/4 (PC Support Center) GEM Electronic Mail training 10/28 (MPL)

Conferences/Meetings/Special Events Young Adult Collection Development Meeting 2/22 Children's Collection Development Meeting 3/1 Adult Collection Development Meeting 3/8 Community Libraries Staff Recognition Breakfast 3/15 Exploring Internet 2: Back to Basics 3/31 (SLA/ASIS-MN Chapter) Hennepin County-Southdale tour of remodeled facility 4/6 North Regional Library annual collection visit 4/18 Sumner Library annual collection visit 4/21 Webber Park annual collection visit 4/22 Franklin Library annual collection visit 4/26 Linden Hills Library annual collection visit 4/29 Southeast Library annual collection visit 5/3 Northeast Library annual collection visit 5/4 Pierre Bottineau annual collection visit 5/4 Roosevelt Library annual collection visit 5/5 St. Paul Public Library visit with Collection Development Manager 5/6 East Lake Library annual collection visit 5/12 Washburn Library annual collection visit 5/16 Hosmer Library annual collection visit 5/17 Symposium on Collection Management in an Electronic Environment 5/23 (U of MN) Nokomis Library annual collection visit 5/25 Walker Library annual collection visit 6/2 MPL Community Libraries Continuations Meeting 6/7 American Library Association Annual Conference 6/23 - 6/30,

-20- Miami Beach MPL Young Adult Services Department Meeting 9/20 Hennepin County-Ridgedale meeting with Circulating Collection Development Team 11/4 MELSA Collection Management Team meeting 11 /8 HCL/MPL Joint Management meeting 11/16 Various vendor meetings throughout 1994 - Baker and Taylor, Britannica, Brodart, BWI, Contemporary, EBSCO, Information Access, Newsbank, Recorded Books Various HMONG project meetings during final quarter of 1994

Janet Ro~ers Memberships A.F.S.C.M.E. Local 99 Minneapolis Public Library Staff Association

Committees Health and Welfare Committee, Chair - Local 99 Welfare Committee, Chair - MPL Staff Association

Classes/Workshops, Etc. Eliminate Debt For Life 5/9 (City of Minneapolis) Valuing a Diverse Workforce 6/9 (MPL) Strategies For Life 6/14 (City of Minneapolis) Intro To Windows 10/25 (City of Minneapolis) GEM Electronic Mail Training 11/30 (MPL)

Conferences/Meetings/Special Events Community Libraries Staff Recognition Breakfast 3/15 Staff Recognition Lunch (Central) 9/23

-21- / I'

MINNEAPOLIS PUBLIC LIBRARY--COMMUNITY LIBRARIES--INVENTOAY OF BAR CODED MATERIALS BY CATEGORY--DECEMBER 1994 (1 /5/95)

CATEGORY EL FR HO LH NK NR NE PB RO SE SU WA WN WP TOTAL ------~-·-··==---~fra-===1=-=-~=l===-===l-=~==l===--1'=---===i-i===+===-+--=i-===!a-==--+=--+---==+===-t-----i

Adult Fiction 9,392 3,883 3,472 4,184 8,878 20,814 7,702 1,825 4,553 5,497 2,564 12,189 13,609 2,972 101,534 I Adult Nonfiction 24,779 11,966 9,694 10,738 17,094 37,555 19,439 2,876 9,936 12,855 11,452 27,327 30,902 5,529 232,142

Teen Fiction 503 135 160 207 406 588 240 47 181 154 190 425 710 65 4,011

Teen Nonfiction 174 73 69 61 71 157 76 30 32 20 252 95 189 73 1,372

1Juvenile Books 20,231 11,687 10,781 13,623 17,905 31,343 12,387 5,829 12,852 9,275 11,663 21,333 31,756 8,603 219,268

Adult Phonodiscs 95 100 52 24 41 197 116 53 85 162 394 357 109 97 1,882

Juvenile Phonodiscs 52 86 65 204 · 194 43 70 90 37 155 67 66 11 5 1,245 I Talking Book Phonotapes 0 0 0 0 0 3,616 0 0 0 0 0 3 0 3,620 I N t;.i Other Adult Phonotapes 1,161 721 586 718 777 1,258 811 233 521 261 325 1,418 1,495 222 10,507

Juvenile Phonotapes 940 536 503 635 990 1,228 567 482 607 614 393 964 1,421 334 10,214

Adult Compact Discs 830 68 164 697 467 573 442 54 279 734 152 1, 179 1,359 52 7,050

Juvenile Compact Discs 34 3 14 a 25 26 24 3 20 31 4 16 43 5 256

One-Shots 319 325 313 265 346 590 360 149 313 332 384 489 387 234 4,806

!Adult Single Periodicals 13.142 6,614 5,704 8,759 . 8,949 16,826 10,178 1,156 8,391 8,114 7,051 16,684 12,189 2,471 126,228

Teen Single Periodicals 395 126 256 226 315 425 245 148 278 146 426 317 385 169 3,857

Juvenile Single Periodicals 828 130 1.92 741 572 833 282 211 382 576 423 883 690 354 7,097 1994 BOOK BUDGET REPORT - COMMUNITY LIBRARIES - DECEMBER 1994 Account Budi:,etted Committed Spent Balance "/, Spent lXX-000000 $18,300.00 $7,142.01 $19,830.08 ($8,672.09) 108.36% lXX-ENCYOO $10,199.00 $0.00 $12.280.06 ($2,081.06) 120.40% lXX-.TI.NCLB $840.00 $0.00 $943. l 0 ($103.10) 112.27% lXX-JUVRPL $463.51 $0.00 $463.51 $0.00 100.00% IXX-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% lXX-REPLOO $812.85 $34.90 $528.15 $249.80 64.98"/o lXXTOTAL $30,615.36 $7,176.91 $34,044.90 ($10,606.45) 111.20'/, 2XX-OOOOOO $226,326.86 $74,877.73 $244,146.42 ($92,697.29) 107.87% 2XX-A.BEOOO $5,000.00 $0.00 $5,451.23 ($451.23) 109.02% 2XX-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00%

2XXTOTAL $231,326.86 $74,877.73 $249,597.65 ($93,148.52) 107.90% 3XX-1SITTOO $2,701.00 $316.00 $2,763.37 ($378.37) 102.31% 3XX-APA.BKM $36,952.85 $776 02 $36,547.59 ($370.76) 98.90% 3XX-VFOOOO $2,075.00 $0.00 $2,338.59 ($263.59) 112.70%

3XXTOTAL $41,728.85 $1,092.02 $41,649.55 ($1,012.72) 99.81% 4XX-OOOOOO $9,014.83 $550.01 $8,321.96 $142.86 92.31% 4XX-CLBS00 $99.85 $0.00 $41.10 $58.75 41.16% 4XX-ITOOOO $0.00 $0.00 $0.00 $0.00 0.00%

4XXTOTAL $9,114.68 $550.01 $8,363.06 $201.61 91.75% 5XX-OOOOOO $35,811.94 $2,146.97 $34,525.16 ($860.19) 96.41 % 5XX-RMDBKM $528.00 $0.00 $758.74 ($230.74) 143.70% 5XX-TRDPAO $2,375.00 $0.00 $2,746.09 ($371.09) 115.62%

5X.XTOTAL $38,714.94 $2,146.97 $38,029.99 ($1,462.02) 98.23% 6XX-OOOOOO $159.245.00 $25,500.64 $162,398.91 ($28,654.55) 101.98% 6XXTOTAL $159,245.00 $25,500.64 $162,398.91 ($28,654.55) 101.98% iXX-TFOOOO $2,000.00 $671.54 $2,027.89 ($699.43) 101.39% 7XX-TNFOOO $4,000.00 $1,039.72 $5,090.43 ($2,130.15) 127.26% iXX-TPABKM $7,426.91 $2.33 $7,676.82 ($252.24) 103.36% 7XX-TPACLB $2,050.00 $62.65 $1,722.22 $265.13 84.01% 7XX-TREPOO $1,110.08 $25.65 $520.88 $563.55 46.92% ?XX.TOTAL $16,586.99 $1,801.89 SI 7,038.24 ($2,253.14) 102.72'!. 8XX-OOOOOO $22,616.77 $2,679.33 $20,972.17 ($1,034.73) 92.73% 8XX-RMDBKM $105.00 $0.00 $81. 79 $23.21 77.90% SXX-TRDPAO $2,106.00 $0.00 $2,835.23 ($729.23) 134.63%

8XXTOTAL $24,827.77 $2,679.33 $23,889.19 ($1,740.75) 96.22% 9XX-AUDOOO $19,650.97 $375.21 $18,989.71 $286.05 96.63% 9XX-CSOOOO $353.64 $0.00 $301.96 $51.68 85.39%

9XXTOTAL $20,004.61 $375.21 $19,291.67 $337.73 96.44% BAT-XXOOOO $25,228.00 $2,54.5.62 $24,341.32 ($1,658.94) 96.49% BAT-XX.TOT. $25,228.00 $2,545.62 $24,341.32 ($1,658.94) 96.49'/, JPA-XXBKMO $41,507.31 $0.00 $41,824.05 ($316.74) 100.76% JPA-XXCLBS $4,524.00 $786.10 $3,591.32 $146.58 79.38% JPA-X.X TOT. $46,031.31 $786.10 $45,415.37 ($170.16) 98.66%

X.X Total: $643,424.37 $119,532.43 $664,059.85 ($140,167.91) 103.21 %

BKM-SUMMER $40,000.00 $0.00 $0.00 $40,000.00 0.00% CLS-000000 $100.00 $35.00 $82.90 ($17.90) 82.90% CLS-FLCOOO $1,000.00 $95.15 $1,190.53 ($2 85.68) 119.05% CLS-LTOOOO $14,500.00 $1,295.36 $12,912,04 $292.60 89.05% CLS-UNALLO $366.64 $10.95 $353.68 $2.01 96.47% CLS-Y A.DREF $200.00 $0.00 $202.49 ($2.49) 101.25% JPA-BKMOBL $0.00 $0.00 $0.00 $0.00 0.00% :MED-AUDBKO $12,500.00 $2,554.20 $12,074.15 ($2,128.35) 96.59% :MED-SOFfOO $136.00 $15.00 $70.83 $50.17 52.08% "MED-VIDEAD $1,000.00 $791.46 $1,169.47 ($960.93) 116.95% "MED-VIDEJV $4,000.00 $452.17 $4,517.70 ($969.87) 112.94%

One-liner Total: $73,802.64 $5,249.29 $32,573.79 $35,979.56 44.14%

TOTAL BUDGET $717,227.01 $124,781.72 $696,633.64 ($104,188.35) 97.13'/,

-23- 1994 BOOK BUDGET REPORT - C0Ml't1UNITY LIBRARIES -DECEMBER 1994

Account Budgetted Committed Spent Balance % Spent

ADULT. CIRC. $371,252.09 $86,225.93 $384,995.87 ($99,969.71) 103.70% ADULT.REF. $29,311.85 $7,176.91 $32,638.29 ($10,503.35) 111.35%

$400,563.94 $93,402.84 $417,634.16 ($110,473.06) 104.26%

JlN.CIRC. $257,105.93 $29,435.89 $258,725.03 ($31,054.99) 100.63% JlN.REF. $1,303.51 $0.00 $1,406.61 ($103.10) 107.91%

$258,409.44 $29,435.89 $260,131.64 ($31,158.Q9) 100.67'/,

OTHER $41,666.64 $141.10 $1,829.60 $39,695.94 4.39%

$41,666.64 $141.10 $1,829.60 $39,695.94 4.39%

TEENCIRC. $16,586.99 $1,801.89 $17,038.24 ($2,253.14) 102.72%

$16,586.99 $1,801.89 $17,038.24 ($2,253.14) 102.72%

COJ.\1:BINED $717,227.01 $124,781.72 $696,633.64 ($104,188.35) 97.13%

-24- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Committed Spent Balance % Spent lEL-ENCYOO $585.00 $0.00 $799.45 ($214.45) 136.66% lEL-JUVCLB $34.00 $0.00 $51.36 ($17.36) 151.06% IEL--000000 $2,000.00 $821.61 $2,769.20 ($1.590.81) 138.46% lELTOTAL $2,619.00 $821.61 $3,620.01 ($1,822.62) 138.22%

2EL--OOOOOO $25,463.00 $8,529.02 $28,097.68 ($11,163.70) 110.35% 2ELTOTAL $25,463.00 $8,529.02 $28,097.68 ($11,163.70) 110.35%

3EL-1SIITOO $242.00 $31.95 $245.82 ($35.77) 10158% 3EL-APABKM $4,600.00 $55.43 $4,260.74 $283.83 92.62% 3EL-VFOOOO $153.00 $0.00 $179.02 ($26.02) 117.01% 3ELTOTAL $4,995.00 $87.38 $4,685.58 $222.04 93.81%

4EL--OOOOOO $788.97 $33.18 $753.49 $2.30 95.50% 4EL-CLBS00 $7.00 $0.00 $6.85 $0.15 97.86% 4ELTOTAL $795.97 $33.18 $760.34 $2.45 95.52%

SEL--000000 $4,039.03 $137.58 $3,893.67 $7.78 96.40% 5EL-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5EL-TRDPAO $470.00 $0.00 $464.52 $5.48 98.83% SELTOTAL $4,509.03 $137.58 $4,358.19 $13.26 96.65'/o

6EL--000000 $15,733.00 $2,869.44 $16,627.28 ($3,763.72) 105.68% 6ELTOTAL $15,733.00 $2,869.44 $16,627.28 ($3,763.72) 105.68%

7EL-TNFOOO $490.00 $121.35 $807.78 ($439.13) 164.85% 7EL-TREPOO $50.00 $0.00 $0.00 $50.00 0.00% 7EL-TPABKM $960.00 $0.00 $1,067.19 ($107.19) 111.17% 7EL-TFOOOO $245.00 $91.57 $262.03 ($108.60) 106.95% 7EL-TPACLB $200.00 $8.95 $156.97 $34.08 78.49% 7ELTOTAL $1,945.00 $221.87 $2,293.97 ($570.84) 117.94%

SEL--000000 $2,499.00 $176.18 $2,169.96 $152.86 86.83% SEL-RMDBKM $0.00 $0.00 SO.OD $0.00 0.00% SEL-TRDPAO $500.00 $0.00 $993.11 ($493.11) 198.62% SELTOTAL $2,999.00 $176.18 $3,163.07 ($340.25) 105.47°/,

9EL-AUDOOO $1,810.00 $0.00 $1,658.62 $151.38 91.64% 9EL-CS0000 $13.00 $0.00 $11.84 $1.16 91.08% 9ELTOTAL $1,823.00 $0.00 $1,670.46 $152.54 91.63%

BAT-ELOOOO $3,218.00 $371.70 $2,634.83 $211.47 81.88% BAT-EL TOT. $3,218.00 $371.70 $2,634.83 $211.47 81.88%

JPA-ELCLBS $400.00 $66.58 $307.36 $26.06 76.84% JPA-ELBKMO $6,558.00 $0.00 $6,530.71 $27.29 99.58% JPA-ELTOT. $6,958.00 $66.58 $6,838.07 $53.35 98.28%

EL TOTAL $71,058.00 $13,314.54 $74,749.48 ($17,006.02) 105.20%

-25- 1994 BOOK BUDGET REPORT - December

Account Budgett.ed Committed Spent Balance 'I, Spent

ADULTCIRC. $38,498.00 $9,164.28 $40,251.62 ($10,917.90) 104.56% ADULTREF. $2,585.00 $821.61 $3,568.65 ($1,805.26) 138.05%

$41,083.00 $9,985.89 $43,820.27 ($12,723.16) 106.66%

JUV. CIRC. $27,996.00 $3,106.78 $28,583.88 ($3,694.66) 102.10% JUV.REF. $34.00 $0.00 $51.36 ($17.36) 151.06%

$28,030.00 $3,106.78 $28,635.24 ($3,712.02) 102.16%

TEENCIRC. $1,945.00 $221.87 $2,293.97 ($570.84) 117.94%

$1,945.00 $221.87 $2,293.97 ($570.84) 117.94'!.

COMBINED $71,058.00 $13,314.54 $74,749.48 ($17,006.02) 105.20%

EL TOTAL

-26- ---·------1994 BOOK BUDGET REPORT- DECEMBER

~--- Account Budgetted Committed Spent Balance % Spent

1FR-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% 1FR-JUVRPL $22.50 $0.00 $22.50 $0.00 100.00% IFR-000000 $1,250.00 $432.65 $1,636.64 ($819.29) 130.93% 1FR-ENCYOO $166.00 $0.00 $240.45 ($74.45) 144.85% IFR-JUVCLB $67.41 $0.00 $71.77 ($4.36) 106.47% lFRTOTAL $1,505.91 $432.65 $1,971.36 ($898.10) 130.91 "/o

2FR-OOOOOO $9,293.00 $3,343.64 $11,273.28 ($5,323.92) 121.31 % 2FR-ABEOOO $1,350.00 $0.00 $1,458.23 ($108.23) 108.02% 2FRTOTAL $10,643.00 $3,343.64 $12,731.51 ($5,432.15) 119.62%

JFR-ISITTOO $124.00 $8.00 $135.48 ($19.48) 109.26% 3FR-APABKM $1,898.00 $55.43 $1,781.45 $61.12 93.86% 3FR-VFOOOO $153.00 $0.00 $156.02 ($3.02) 101.97% 3FRTOTAL $2,175.00 $63.43 $2,072.95 $38.62 95.31%

4FR-OOOOOO $526.00 $38.15 $468.59 $19.26 89.09% 4FR-CLBSOO $0.00 $0.00 $0.00 $0.00 0.00% 4FRTOTAL $526.00 $38.15 $468.59 $19.26 89.09%

5FR-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5FR-TRDPAO $100.00 $0.00 $197.99 ($97 99) 197.99% 5FR-OOOOOO $1,904.00 $155.66 $1,659.47 $88.87 87.16% 5FR TOTAL $2,004.00 $155.66 $1,857.46 ($9.12) 92.69%

6FR-OOOOOO $9,200.00 $1,524.71 $9,647.17 ($1,971.88) 104.86% 6FRTOTAL $9,200.00 $1,524.71 $9,647.17 ($1,971.88) 104.86%

7FR-TFOOOO $121.00 $59.54 $103.28 ($41.82) 85.36% 7FR-TNFOOO $242.00 $62.45 $322.48 ($142.93) 133.26% 7FR-TPABKM $401.00 $2.33 $293.88 $104.79 73.29% 7FR-TPACLB $159.25 $8.95 $130.22 $20.08 81.77% 7FR-TREPOO $50.00 $0.00 $41.03 $8.97 82.06% 7FR TOTAL $973.25 $133.27 $890.89 ($50.91) 91.54%

8FR-OOOOOO $696.00 $50.48 $556.24 $89.28 79.92% 8FR-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8!-R-TRDPAO $40.00 $0.00 198.95% 8FRTOTAL $736.00 $50.48 $635.82 $49.70 86.39%

9FR-AUDOOO $466.00 $0.00 $439.73 $26.27 94.36% 9FR-CSOOOO $0.00 9FRTOTAL $479.00 $0.00 $451.57 $27.43 94.27%

BAT-FROOOO $837.00 $45.00 $658.50 $133.50 78.67% -~--~ BAT-FR TOT. $837.00 $45.00 $658.50 $133.50 78.67%

JPA-FRBKMO $1,404.00 $0.00 $1,426.66 ($22.66) 101.61% JPA-FRCLBS $289.00 $59.63 $240.03 ($10.66) 83.06% JPA-FR TOT. $1,693.00 $59.63 $1,666.69 ($33.32) 98.45%

FR TOTAL $30,772.16 $5,846.62 $33,052.51 ($8,126.97) 107.41%

-27- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $14,870.00 $3,502.55 $16,550.35 ($5,182.90) 111.30% ADULT REF. $1,416.00 $432.65 $1,877.09 ($893.74) 132.56%

$16,286.00 $3,935.20 $18,427.44 ($6,076.64) 113.15%

JUV.CIRC. $13,423.00 $1,778.15 $13,639.91 ($1,995.06) 101.62% JUV.REF. $89.91 $0.00 $94.27 ($4.36) 104.85%

$13,512.91 $1,778.15 $13,734.18 ($1,999.42) 101.64%

TEENCIRC. $973.25 $133.27 $890.89 ($50.91) 91.54%

$973.25 $133.27 $890.89 ($50.91) 91.54%

COMBINED $30,772.16 $5,846.62 $33,052.51 ($8,126.97) 107.'41%

FR TOTAL

...

-28- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Committed Spent Balance % Spent lH0-000000 $1,150.00 $341.53 $1,146.71 ($338.24) 99.71% JHO-ENCYOO $166.00 $0.00 $240.45 ($74.45) 144.85% lHO-JlNCLB $67.41 $0.00 $71.77 ($4.36) 106.47% lHO-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% JHO-REPLOO $20.00 $0.00 $11.28 $8.72 56.40% lHOTOTAL $1,403.41 $341.53 $1,470.21 ($408.33) 104.76%

2HO-OOOOOO $8,794.00 $3,082.49 $11,028.96 ($5,317.45) 125.41% 2HO-ABEOOO $1,150.00 $0.00 $1,202.63 ($52.63) 104.58% 2HOTOTAL $9,944.00 $3,082.49 $12,231.59 ($5,370.08) 123.00%

3HO-VFOOOO $153.00 $0.00 $179.02 ($26.02) 117.01% 3H0-1SHIOO $129.00 $8.00 $138.37 ($17.37) 107.26% 3HO-APABKM $1,517.00 $55.43 $1,531.74 ($70.17) 100.97% 3HOTOTAL $1,799.00 $63.43 $1,849.13 ($113.56) 102.79%

4HO-OOOOOO $493.91 $22.65 $469.15 $2.11 94.99% 4HO-CLBSOO $0.00 $0.00 $0.00 $0.00 0.00% 4HOTOTAL $493.91 $22.65 $469.15 $2.11 94.99%

5HO-OOOOOO $1,719.09 $122.39 $1,550.24 $46.46 90.18% 5HO-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5HO-TRDPAO $45.00 $0.00 $43.68 $1.32 97.07% 5HOTOTAL $1,764.09 $122.39 $1,593.92 $47.78 90.35%

6HO-OOOOOO $8,753.00 $1,438.98 $9,144.79 ($1,830.77) 104.48% 6HOTOTAL $8,753.00 $1,438.98 $9,144.79 ($1,830.77) 104.48%

7HO-TFOOOO $103.00 $59.05 $101.38 ($57.43) 98.43% 7HO-TNFOOO $205.00 $54.43 $346.43 ($195.86) 168.99% 7HO-TPABKM $294.00 $0.00 $323.32 ($29.32) 109.97% 7HO-TPACLB $158.25 $8.95 $124.46 $24.84 78.65% 7HO-TREPOO $50.00 $0.00 $0.00 $50.00 0.00% 7HOTOTAL $810.25 $122.43 $895.59 ($207.77) 110.53%

8HO-OOOOOO $987.00 $39.54 $805.41 $142.05 81.60% 8HO-TRDPAO $10.00 $0.00 $7.20 $2.80 72.00% 8HO-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% SHOTOTAL $997.00 $39.54 $812.61 $144.85 81.51%

9HO-AUDOOO $918.00 $0.00 $902.63 $15.37 98.33% 9HO-CSOOOO $13.00 $0.00 $11.84 $1.16 91.08% 9HOTOTAL $931.00 $0.00 $914.47 $16.53 98.22%

BAT-HOOOOO $813.00 $46.95 $996.80 ($230.75) 122.61% BAT-HO TOT. $813.00 $46.95 $996.80 ($230.75) 122.61%

JPA-HOBKMO $2,058.00 $0.00 $1,905.49 $152.51 92.59% JPA-HOCLBS $280.00 $63.63 $253.14 ($36.77) 90.41% JPA-HOTOT. $2,338.00 $63.63 $2,158.63 $115.74 92.33%

HO TOTAL $30,046.66 $5,344.02 $32,536.89 ($7,834.25) 108.29%

-29- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $14,484.00 $3,232.41 $16,80460 ($5,553.01) 116.02% ADULT REF. $1,336.00 $341.53 $1,398.44 ($403.97) 104.67%

$15,820.00 $3,573.94 $18,203.04 ($5,956.98) 115.06%

JUV. CIRC. $13,349.00 $1,647.65 $13,366.49 ($1,665.14) 100.13% JUV.REF. $67.41 $0.00 $71.77 ($4.36) 106.47%

$13,416.41 $1,647.65 $13,438.26 ($1,669.50) 100.16o/.

TEENCIRC. $810.25 $122.43 $895.59 ($207.77) 110.53%

$810.25 $122.43 $895.59 ($207.77) 110.53%

COMBINED $30,046.66 $5,344.02 $32,536.89 ($7,834.25) 108.29%

HO TOTAL

-30- ----~~------·------·-·-~--·---~ 1994 BOOK BUDGET REPORT - DECEMBER

-~~------~--~--~--~--~---- Account Budgetted Committed Spent Balance % Spent ------lLH-000000 $1,250.00 $534.05 $1,109.23 ($393 28) 88.74% 1LH-ENCYOO $585.00 $0.00 $799.45 ($214.45) 136.66% 1LH-JUVCLB $67.41 $0.00 $71.77 ($4.36) 106.47% lLH-PERJOO $0.00 $0.00 $0.00 $0.00 0.00% lLHTOTAL $1,902.41 $534.05 $1,980.45 ($612.09) 104.10%

2LH-OOOOOO $15,023.00 $4,800.75 $17,389.64 ($7,167.39) 115.75% 2LHTOTAL $15,023.00 $4,800.75 $17,389.64 ($7,167.39) 115.75%

3LH-1SHTOO . $215.00 $31.95 $213.01 ($29.96) 99.07% 3LH-APABKM $2,367.00 $55.43 $2,300.41 $11.16 97.19% 3LH-VFOOOO $153.00 $0.00 $179.02 ($26.02) 117.01% 3LHTOTAL $2,735.00 $87,38 $2,692.44 ($44.82) 98.44%

4LH-OOOOOO $460.14 $35.56 $422.65 $1.93 91.85% 4LH-CLBSOO $7.00 $0.00 $6.85 $0.15 97.86% 4LHTOTAL $467.14 $35.56 $429.50 $2.08 91.94%

5LH-OOOOOO $3,334.86 $47.97 $3.554.51 ($267.62) 106.59% 5LH-RMDBKM $55.00 $0.00 $53.25 $1.75 96.82% 5LH-TRDPAO $240.00 $0.00 $236.50 $3.50 98.54% 5LHTOTAL $3,629.86 $47.97 $3,844.26 ($262.37) 105.91%

6LH-OOOOOO $10,448.00 $1,569.08 $10,06127 ($1,182.35) 96.30% 6LHTOTAL $10,448.00 $1,569.08 $10,061.27 ($1,182.35) 96.30%

7LH-TPACLB $116.00 $0.00 $98.65 $17.35 85.04% 7LH-TFOOOO $148.00 $40.98 $117.91 ($10.89) 79.67% 7LH-TREPOO $100.00 $7.70 $99.04 ($6.74) 99.04% 7LH-TNFOOO $296.00 $137.45 $166.46 ($7.91) 56.24% 7LH-TPABKM $732.00 $0.00 $743.82 ($11.82) 101.61 % 7LHTOTAL $1,392.00 $186.13 $1,225.88 ($20.01) 88.07%

8LII-OOOOOO $806.00 $213.49 $826.90 ($234.39) 102.59% 8LH-RMDBKM $5.00 $0.00 $4.19 $0.81 83.80% 8LH-TRDPAO $295.00 $0.00 $343.94 ($48.94) 116.59% 8LHTOTAL $1,106.00 $213.49 $1,175.03 ($282.52) 106.24%

9LH-AUDOOO $1,975.06 $0.00 $1,952.65 $22.41 98.87% 9LH-CS0000 $54.94 $0.00 $54.69 $0.25 99.54% 9LHTOTAL $2,030.00 $0.00 $2,007.34 $22.66 98.88%

BAT-LHOOOO $1,624.00 $108.84 $1,580.34 ($65.18) 97.31% BAT-LHTOT. $1,624.00 $108.84 $1,580.34 ($65.18) 97.31%

JPA-LHBKMO $2,950.00 $0.00 $3,030.43 ($80.43) 102.73% JPA-LHCLBS $300.00 $50.69 $236.52 $12.79 78.84% JPA-LHTOT. $3,250.00 $50.69 $3,266.95 ($67.64) 100.52'Y.

---~----· LHTOTAL $43,607.41 $7,633.94 $45,653.10 ($9,679.63) 104.69%

-31- --~-- -~--~--~---~-~---· 1994 BOOK BUDGET REPORT - December

Account Budgettro Committro Spent Balance % Spent

ADULTCIRC. $22,518.00 $5,210.46 $24,844.79 ($7,537.25) 110.33% ADULIREF. $1,835.00 $534.05 $1,908.68 ($607.73) 104.02%

$24,353.00 $5,744.51 $26,753.47 ($8,144.98) 109.86%

JUV CJRC. $17,795.00 $1,703.30 $17,601.98 ($1,51028) 98.92% RN.REF. $67.41 $0.00 $7177 ($4.36) 106.47%

$17,862.41 $1,703.30 $17,673.75 ($1,514.64) 98.94%

TEENCIRC. $1,392.00 $186.13 $1,225.88 ($20.01) 88.07%

$1,392.00 $186.13 $1,225.88 ($20.01) 88.07%

COMBINED $43,607.41 $7,633.94 $45,653.10 ($9,679.63) 104.69%

LHTOTAL

-32- ----~~~~-~---· -~~--~------1994 BOOK BUDGET REPORT- DECEMBER

---s----- Account Budgetted Committed Spent Balance % Spent -----~ 1NE-JUVCLB $67-41 $0.00 $71.77 ($4.36) 106.47% INE-PERJOO $0.00 $0.00 $0.00 $0.00 0.00% INE-ENCYOO $1,366.00 $0.00 $1,591.41 ($225.41) 116.50% INE-000000 $1,150.00 $549.00 $1,138.59 ($537.59) 99.01% lNETOTAL $2,583.41 $549.00 $2,801.77 ($767.36) 108.45%

2NE-ABEOOO $475.00 $0.00 $525.67 ($50.67) 110.67% 2NE-OOOOOO $16,446.00 $6,432.87 $17,578.62 ($7,565.49) 106.89% 2NETOTAL $16,921.00 $6,432.87 $18,104.29 ($7,616.16) 106.99%

3NE-1SIITOO $228.00 $31.95 $227.91 ($31.86) 99.96% 3NE-APABKM $3,792.85 $55.43 $3,761.02 ($23.60) 99.16% 3NE-VFOOOO $153.00 $0.00 $179.02 ($26.02) 117.01% 3NETOTAL $4,173.85 $87.38 $4,167.95 ($81.48) 99.86%

4NE-OOOOOO $518.00 $15.50 $481.99 $20.51 93.05% 4NE--CLBSOO $0.00 $0.00 $0.00 $0.00 0.00% 4NE-ITOOOO $0.00 $0.00 $0.00 $0.00 0.00% 4NETOTAL $518.00 $15.50 $481.99 $20.51 93.05%

5NE-TRDPAO $150.00 $0.00 $270.80 ($120.80) 180.53% 5NE-OOOOOO $1,718.00 $95.67 $1,587.42 $34.91 92.40% 5NE-RMDBKM $40.00 $000 $65.80 ($25.80) 164.50% 5NETOTAL $1,908.00 $95.67 $1,924.02 ($111.69) 100.84%

6NE-OOOOOO $10,219.00 $1,421.98 $9,903.23 ($1,106.21) 96.91% 6NETOTAL $10,219.00 $1,421.98 $9,903.23 ($1,106.21) 96.91%

7NE-TFOOOO $130.00 $74.41 $116.10 ($60.51) 89.31% 7NE-TNFOOO $259.00 $75.86 $315.00 ($131.86) 121.62% 7NE-TPABKM $804.99 $0.00 $829.49 ($24.50) 1Q3.04% 7NE-TPACLB $129.00 $0.00 $131.15 ($2.15) 101.67% 7NE-TREPOO $50.00 $0.00 $53.83 ($3.83) 107.66% 7NETOTAL $1,372.99 $150.27 $1,445.57 ($222.85) 105.29%

8NE-OOOOOO $1,558.00 $83.98 $1,548.77 ($74.75) 99.41 % 8NE-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8NE-TRDPAO $0.00 $0.00 $0.00 $000 0.00% 8NETOTAL $1,558.00 $83.98 $1,548.77 ($74.75) 99.41%

9NE-AUDOOO $1,507.00 $314.59 $1,288.11 ($95.70) 85.48% 9NE-CS0000 $13.00 $0.00 $11.84 $1.16 91.08% 9NETOTAL $1,520.00 $314.59 $1,299.95 ($94.54) 85.52%

BAT-NEOOOO $1,850.00 $154.85 $1.756.86 ($61.71) 94.97% BAT-NE TOT. $1,850.00 $154.85 $1,756.86 ($61.71) 94.97%

JPA-NEBKMO $2,952.16 $0.00 $2,972.94 ($20.78) 100.70% JPA-NECLBS $300.00 $50.69 $229.93 $19.38 76.64% JPA-NETOT. $3,252.16 $50.69 $3,202.87 ($1.40) 98.48%

NE TOTAL $45,876.41 $9,356.78 $46,637.27 ($10,117.64) 101.66%

-33- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADlJLT CIRC. $26,0:22.85 $7,073.67 $26,877.82 ($7,928.64) 103.29% ADULT REF. $2,516.00 $549.00 $2,730.00 ($763.00) 108.51 %

$28,538.85 $7,622.67 $29,607.82 ($8,691.64) 103.75%

.TI.JV. CIRC. $15,897.16 $1,583.84 $15,512.11 ($1,198.79) 97.58% JT.N. REF. $67.41 $0.00 $71.77 ($4.36) 106.47%

$15,964.57 $1,583.84 $15,583.88 ($1,203.15) 97.62%

TEENCIRC. $1,372.99 $150.27 $1,445.57 ($222.85) 105.29%

$1,372.99 $150.27 $1,445.57 ($222.85) 105.29%

COI\.IBL."','ED $45,876.41 $9,356.78 $46,637.27 ($10,117.64) 101.66%

NE TOTAL

-34- 1994 BOOK BUDGET REPORT - DECEMBER

-----~------~---~ Account Budgetted Committed Spent Balance % Spent

JNK--000000 $900.00 $598.95 $1,191.72 ($890.67) 132.41 % INK-ENC YOO $1,101.00 $0.00 $1,152.90 ($51.90) 104.71% 1NK-JlNCLB $61.72 $0.00 $71.77 ($10.05) 116.28% INK-JUVRPL $265.00 $0.00 $275.00 ($10.00) 103.77% INK-PERIOD $0.00 $0.00 $0.00 $0.00 0.00% INK-REPLOO $79.95 $0.00 $69.53 $10.42 86.97% lNKTOTAL $2,407.67 $598.95 $2,760.92 ($952.20) 114.67%

2NK-OOOOOO $19,304.00 $6,240.47 $19,898.01 ($6,834.48) 103.08% 2NKTOTAL $19,304.00 $6,240.47 $19,898.01 ($6,834.48) 103.08%

JNK-VFOOOO $153.00 $0.00 $179.02 ($26.02) 117.01% JNK-APABKM $3,000.00 $55.43 $3,224.69 ($280.12) 107.49% JNK-lSHTOO $228.00 $31.95 $227.91 ($31.86) 99.96% 3NKTOTAL $3,381.00 $87.38 $3,631.62 ($338.00) 107.41%

4NK-CLBSOO $0.00 $0.00 $0.00 $0.00 0.00% 4NK-OOOOOO $838.83 $33.38 $792.91 $12.54 94.53% 4NKTOTAL $838.83 $33.38 $792.91 $12.54 94.53%

SNK-000000 $2,751.17 $149.13 $3,048.33 ($446.29) 110.80% 5NK-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5NK-TRDPAO $420.00 $0.00 $419.36 $0.64 99.85% 5NKTOTAL $3,171.17 $149.13 $3,467.69 ($445.65) 109.35%

6NK-OOOOOO $12,923.00 $1,956.77 $12,92018 ($1,953.95) 99.98% 6NKTOTAL $12,923.00 $1,956.77 $12,920.18 ($1,953.95) 99.98%

7NK-TREPOO $50.00 $0.00 $54.16 ($4.16) 108.32% 7NK-TFOOOO $133.00 $34.08 $110.74 ($11.82) 83.26% 7NK-TNFOOO $265.00 $60.87 $267.63 ($63 50) 100.99% 7NK-TPABKM $540.00 $0.00 $595.71 ($55.71) 110.32% 7NK-TPACLB $141.00 $0.00 $128.71 $12.29 91.28% 7NKTOTAL $1,129.00 $94.95 $1,156.95 ($122.90) 102.48%

8NK-TRDPAO $0.00 $0.00 $0.00 $0.00 0.00% 8NK-OOOOOO $1,611.00 $329.08 $1,524.33 ($242.41) 94.62% 8NK-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8NKTOTAL $1,611.00 $329.08 $1,524.33 ($242.41) 94.62'%

9NK-AUDOOO $1,118.00 $0.00 $1,110.06 $7.94 99.29% 1.84 9NKTOTAL $1,131.00 $0.00 $1,121.90 $9.10 99.20%

BAT-NKTOT. $2,202.00 $234.70 $2,203.64 ($236.34) 100.07%

JPA-NKBKMO $3,181.00 $0.00 $3,261.85 ($80.85) 102.54%

JPA-NKTOT. $3,581.00 $56.64 $3,543.51 ($19.15) 98.95%

NKTOTAL $51,679.67 $9,781.45 $53,021.66 ($11,123.44) 102.60%

-35- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $27,629.00 $6,891.63 $28,379.50 ($7,642.13) 102.72% ADULT REF. $2,080.95 $598.95 $2,414.15 ($932.15) 116.01%

$29,709.95 $7,490.58 $30,793.65 ($8,574.28) 103.65%

JUV.CIRC. $20,514.00 $2,195.92 $20,724.29 ($2,406.21) 101.03% JUV.REF. $326.72 $0.00 $346.77 ($20.05) 10~.14%

$20,840.72 $2,195.92 $21,071.06 ($2,426.26) 101.11%

TEENCIRC. $1,129.00 $94.95 $1,156.95 ($122.90) 102.48%

$1,129.00 $94.95 $1,156.95 ($122.90) 102.48%

COMBINED $51,679.67 $9,781.45 $53,021.66 ($11,123.44) 102.60%

NKTOTAL

-36- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Committed Spent Balance % Spent

INR-REPLOO $233.00 $0.00 $18.07 $214.93 7.76% INR-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% INR-ENCYOO $1,101.!)0 $0.00 $1,152.90 ($51.90) 104.71% INR-000000 $2,000.00 $821.61 $2,432.32 ($1,253.93) 121.62% INR-JUVCLB $34.00 $0.00 $51.36 ($17.36) 151.06% 1NRTOTAL $3,368.00 $821.61 $3,654.65 ($1,108.26) 108.51%

2NR-OOOOOO $27,111.00 $9,039.63 $29,618.10 ($11,546.73) 109.25% 2NR-ABEOOO $775.00 $0.00 $845.65 ($70.65) 109.12% 2NRTOTAL $27,886.00 $9,039.63 $30,463.75 ($11,617.38) 109.24%

3NR-1SIITOO $277.00 $31.95 $281.71 ($36.66) 101.70% 3NR-APABKM $4,800.00 $55.43 $4,795.56 ($50.99) 99.91% 3NR-VFOOOO $153.00 $0.00 $179.02 ($26.02) ll7.01% 3.NRTOTAL $5,230.00 $87.38 $5,256.29 ($113.67) 100.50%

4NR-OOOOOO $1,533.44 $77.50 $1,439.79 $16.15 93.89% 4NR-CLBSOO $7.00 $0.00 $6.85 $0.15 97.86% 4J'.\'R TOTAL $1,540.44 $77.50 $1,446.64 $16.30 93.91%

5NR-TRDPAO $70.00 $0.00 $69.36 $0.64 99.09% 5NR-OOOOOO $4,444.56 $102.72 $4,119.70 $222.14 92.69% 5NR-RMDBKM $220.00 $0.00 $422.42 ($202.42) 192.01% 5NRTOTAL $4,734.56 $102.72 $4,611.48 $20.36 97.40%

6NR-OOOOOO $16,067.00 $2,937.03 $16,849.78 ($3,719.81) 104.87% 6NR TOTAL $16,067.00 $2,937.03 $16,849.78 ($3,719.81) 104.87%

7NR-TNFOOO $490.00 $139.. 26 $738.60 ($387.86) 150.73% 7NR-TPABKM $508.00 $0.00 $547.67 ($39.67) 107.81% 7NR-TPACLB $162.00 $0.00 $145.89 $16.ll 90.06% 7NR-TREPOO $70.00 $0.00 $74.79 ($4.79) 106.84% 7NR-TFOOOO $245.00 $108.16 $294.55 ($157.71) 120.22% 7NRTOTAL $1,475.00 $247.42 $1,801.50 ($573.92) 122.14%

8NR-OOOOOO $2,122.00 $110.52 $2,026.27 ($14.79) 95.49% 8NR-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8NR-TRDPAO $800.00 $0.00 $835.85 ($35.85) 104.48% 8NRTOTAL $2,922.00 $110.52 $2,862.12 ($50.64) 97.95%

9NR-AUDOOO $2,547.05 $18.00 $2,446.24 $82.81 96.04% 9NR-CS0000 $22.95 $0.00 $11.84 $11.11 51.59% 9NRTOTAL $2,570.00 $18.00 $2,458.08 $93.92 95.65%

BAT-NROOOO $2,905.00 $385.50 $3,190.83 ($671.33) 109.84% BAT-NRTOT. $2,905.00 $385.50 $3,190.83 ($671.33) 109.84o/.

JPA-NRCLBS $400.00 $66.58 $307.36 $26.06 76.84% JPA-NRBKMO $5,526.00 $0.00 $5,575.86 ($49.86) 100.90% JFA-NRTOT. $5,926.00 $66.58 $5,883.22 ($23.80) 99.28%

NRTOTAL $74,624.00 $13,893.89 $78,478.34 ($17,748.23) 105.17%

-37- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $41,513.00 $9,641.03 $44,231.07 ($12,359.10) 106.55% ADULT REF. $3,334.00 $821.61 $3,603.29 ($1,090.90) 108.08%

$44,847.00 $10,462.64 $47,834.36 ($13,450.00) 106.66°/o

JUV. CIRC. $28,268.00 $3,183.83 $28,791.12 ($3,706.95) 101.85% JUV.REF. $34.00 $0.00 $51.36 ($17.36) 151.06%

$28,302.00 $3,183.83 $28,842.48 ($3,724.31) 101.91%

TEENCIRC. $1,475.00 $247.42 $1,801.50 ($573.92) 122.14%

$1,475.00 $247.42 $1,801.50 ($573.92) 122.14o/e

COMBINED $74,624.00 $13,893.89 $78,478.34 ($17,748.23) 105.17%

NRTOTAL

-38- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Commitu.d Spent Balance % Spent lPB-000000 $300.00 $83.78 $184.60 $31.62 61.53% lPB-ENCYOO $166.00 $0.00 $240.45 ($74.45) 144.85% lPB-JUVCLB $67.41 $0.00 $71.77 ($4.36) 106.47% lPB-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% lPBTOTAL $533.41 $83.78 $496.82 ($47.19) 93.14%

2PB-OOOOOO $5,553.85 $1,307.17 $3,835.00 $411.68 69.05% 2PBTOTAL $5,553.85 $1,307.17 $3,835.00 $411.68 69.05%

3PB-1SHIOO $46.00 $0.00 $52.95 ($6.95) 115.11% 3PB-APABKM $812.00 $55.43 $795.36 ($38.79) 97.95% 3PB-VFOOOO $86.00 $0.00 $76.36 $9.64 88.79% 3PBTOTAL $944.00 $55.43 $924.67 ($36.10) 97.95%

4PB-OOOOOO $211.00 $5.96 $201.18 $3.86 95.35% 4PB-CLBSOO $0.00 $0.00 $0.00 $0.00 0.00% 4PBTOTAL $211.00 $5.96 $201.18 $3.86 95.35%

5PB-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5PB-TRDPAO $15.00 $0.00 $13.14 $1.86 87.60% 5PB-OOOOOO $533.00 $9.99 $560.19 ($37.18) 105.10% 5PBTOTAL $548.00 $9.99 $573.33 ($35.32) 104.62%

6PB-OOOOOO $5,265.00 $561.10 $4,956.68 ($252.78) 94.14% 6PBTOTAL $5,265.00 $561.10 $4,956.68 ($252.78) 94.14%

7PB-TFOOOO $32.00 $17.08 $33.83 ($18.91) 105.72% 7PB-TNFOOO $65.00 $27.97 $73.39 ($36.36) 112.91% 7PB-TPABKM $253.00 $0.00 $256.43 ($3.43) 101.36% 7PB-TPACLB $116.00 $0.00 $110.91 $5.09 95.61% 7PB-TREPOO $50.00 $0.00 $40.62 $9.38 81.24% 7PBTOTAL $516.00 $45.05 $515.18 ($44.23) 99.84%

8PB-OOOOOO $104.00 $17.54 $105.68 ($19.22) 101.62% 8PB-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8PB-TRDPAO $0.00 $0.00 $0.00 $0.00 0.00% 8PBTOTAL $104.00 $17.54 $105.68 ($19.22) 101.62%

9PB-AUDOOO $180.00 $0.00 $179.84 $0.16 99.91% 9PB-CS0000 $13.00 $0.00 $11.84 $1.16 91.08% 9PBTOTAL $193.00 $0.00 $191.68 $1.32 99.32%

BAT-PBOOOO $0.00 $0.00 $0.00 $0.00 0.00% BAT-PB TOT. $0.00 $0.00 $0.00 $0.00 #Num! JPA-PBCLBS $200.00 $34.78 $163.16 $2.06 81.58% JPA-PBBKMO $1,236.15 $0.00 $1,249.80 ($13.65) 101.10% JPA-PBTOT. $1,436.15 $34.78 $1,412.96 ($11.59) 98.39%

PB TOTAL $15,304.41 $2,120.80 $13,213.18 ($29.57) 86.34%

-39- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $6,794.85 $1,380.14 $5,057.03 $357.68 74.42% ADULT REF. $466.00 $83.78 $425.05 ($42.83) 91.21%

$7,260.85 $1,463.92 $5,482.08 $314.85 75.50%

JUV. CIRC. $7,460.15 $611.83 $7,144.15 ($295.83) 95.76% JUV.REF. $67.41 $0.00 $71.77 ($4.36) 106.47%

$7,527.56 $611.83 $7,215.92 ($300.19) 95.86%

TEENCIRC. $516.00 $45.05 $515.18 ($44.23) 99.84%

$516.00 $45.05 $515.18 ($44.23) 99.84%

COMBINED $15,304.41 $2,120.80 $13,213.18 ($29.57) 86.34% PB TOTAL

-40- 1994 BOOK BUDGET REPORT- DECEMBER

Account BudgeUed Committed Spent Balance % Spent lR0-000000 $800.00 $417.03 $716.04 ($333.07) 89.50% lRO-ENCYOO $166.00 $0.00 $240.45 ($74.45) 144.85% lRO-JUVCLB $67.41 $0.00 $71.77 ($4.36) 106.47% IRO-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% lROTOTAL $1,033.41 $417.03 $1,028.26 ($411.88) 99.50%

2RO-OOOOOO $12,946.01 $3,093.56 $12,797.34 ($2,944.89) 98.85% 2ROTOTAL $12,946.01 $3,093.56 $12,797.34 ($2,944.89) 98.85%

3R0-1SHTOO $225.00 $31.95 $225.33 ($32.28) 100.15% 3RO-APABKM $2,227.00 $55.43 $2,188.55 ($16.98) 98.27% 3RO-VFOOOO $153.00 $0.00 $179.02 ($26.02) 117.01% 3ROTOTAL $2,605.00 $87.38 $2,592.90 ($75.28) 99.54%

4RO-OOOOOO $444.79 $23.84 $439.26 ($18.31) 98.76% 4RO-CLBS00 $0.00 $0.00 $0.00 $0.00 0.00% 4ROTOTAL $444.79 $23.84 $439.26 ($18.31) 98.76%

5RO-OOOOOO $1,528.21 $42.83 $1,489.16 ($3.78) 97.44% 5RO-RMDBKM $23.00 $0.00 $29.33 ($6.33) 127.52% 5RO-TRDPAO $30.00 $0.00 $34.64 ($4.64) 115.47% 5ROTOTAL $1,581.21 $42.83 $1,553.13 ($14.75) 98.22%

6RO-OOOOOO $10,206.00 $1,359.18 $9,892.91 ($1,046.09) 96.93% 6ROTOTAL $10,206.00 $1,359.18 $9,892.91 ($1,046.09) 96.93%

7RO-TFOOOO $)04.00 $59.54 $73.70 ($29.24) 70.87% 7RO-TNFOOO $207.00 $31.51 $169.99 $5.50 82.12% 7RO-TPABKM $473.00 $0.00 $481.32 ($8.32) 101.76% 7RO-TPACLB $123.00 $0.00 $107.35 $15.65 87.28% 7RO-TREPOO $50.00 $17.95 $32.31 ($0.26) 64.62% 7ROTOTAL $957.00 $109.00 $864.67 ($16.67) 90.35%

SR0-000000 $560.00 $97.39 $609.39 ($146.78) 108.82% 8RO-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8RO-TRDPAO $8.00 $0.00 $14.34 ($6.34) 179.25% 8ROTOTAL $568.00 $97.39 $623.73 ($153.12) 109.81%

9RO-AUDOOO $586.05 $23.12 $535.39 $27.54 91.36% 9RO-CS0000 $74.95 $0.00 $74.64 $0.31 99.59% 9ROTOTAL $661.00 $23.12 $610.03 $27.85 92.29%

BAT-ROOOOO $896.00 $19.95 $932.21 ($56.16) 104.04% BAT-RO TOT. $896.00 $19.95 $932.21 ($56.16) 104.04% JPA-ROBKMO $2,637.00 $0.00 $2,648.27 ($11.27) 100.43% JPA-ROCLBS $300.00 $50.69 $236.65 $12.66 78.88% JPA-ROTOT. $2,937.00 $50.69 $2,884.92 $1.39 98.23%

RO TOTAL $34,835.42 $5,323.97 $34,219.36 ($4,707.91) 98.23%

-41- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance °I• Spent

ADULTCIRC. $17,676.01 $3,321.40 $17,556.21 ($3,201.60) 99.32% ADULT REF. $966.00 $417.03 $956.49 ($407.52) 99.02%

$18,642.01 $3,738.43 $18,512.70 ($3,609.12) 99.31%

JUV. CIRC. $15,169.00 $1,476.54 $14,770.22 ($1,077.76) 97.37%

JUV.REF. $67.41 $0.00 $71.77 ($4.36) 106.47%

$15,236.41 $1,476.54 $14,841.99 ($1,082.12) 97.41%

TEENCIRC. $957.00 $109.00 $864.67 ($16.67) 90.35%

$957.00 $109.00 $864.67 ($16.67) 90.35%

COMBINED $34,835.42 $5,323.97 $34,219.36 ($4,707.91) 98.23%

RO TOTAL

-42- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Committed Spent Balance % Spent lSE-000000 $1,150.00 $553.00 $1,091.31 ($494.31) 94.90% 1SE-ENCYOO $585.00 $0.00 $799.45 ($214.45) 136.66% lSE-JlNCLB $67.41 $0.00 $71.77 ($4.36) 106.47% 1SE-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% lSETOTAL $1,802.41 $553.00 $1,962.53 ($713.12) 108.88%

2SE-OOOOOO $15,624.00 $5,612.57 $16,873.66 ($6,862.23) 108.00% 2SETOTAL $15,624.00 $5,612.57 $16,873.66 ($6,862.23) 108.00%

3SE-1SITTOO $228.00 $31.95 $227.91 ($31.86) 99.96% 3SE-APABKM $1,137.00 $60.42 $1,109.21 ($32.63) 97.56% 3SE-VFOOOO $153.00 $0.00 $139.02 $13.98 90.86% 3SETOTAL $1,518.00 $92.37 $1,476.14 ($50.51) 97.24%

4SE-CLBSOO $58.00 $0.00 $0.00 $58.00 0.00% 4SE-OOOOOO $549.71 $20.27 $467.25 $62.19 85.00% 4SETOTAL $607.71 $20.27 $467.25 $120.19 76.89%

5SE-TRDPAO $95.00 $0.00 $184.91 ($89.91) 194.64% 5SE-OOOOOO $973.29 $57.77 $907.02 $8.50 93.19% 5SE-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5SETOTAL $1,068.29 $57.77 $1,091.93 ($81.41) 102.21%

6SE-OOOOOO $10,500.00 $1,336.78 $9,793.59 ($630.37) 93.27% 6SE TOTAL $10,500.00 $1,336.78 $9,793.59 ($630.37) 93.27%

7SE-TFOOOO $110.00 $0.00 $105.60 $4.40 96.00% 7SE-TNFOOO $220.00 $27.97 $96.31 $95.72 43.78% 7SE-TPABKM $266.00 $0.00 $267.31 ($1.31) 100.49% 7SE-TPACLB $70.00 $0.00 $61.37 $8.63 87.67% 7SE-TREPOO $50.00 $0.00 $0.00 $50.00 0.00% 7SETOTAL $716.00 $27.97 $530.59 $157.44 74.10%

8SE-TRDPAO $80.00 $0.00 $89.28 ($9.28) 111.60% 8SE-OOOOOO $900.00 $71.89 $877.50 ($49.39) 97.50% 8SE-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8SETOTAL $980.00 $71.89 $966.78 ($58.67) 98.65%

9SE-AUDOOO $1,646.00 $5.50 $1,662.71 ($22.21) 101.02% 9SE-CSOOOO $13.00 $0.00 $11.84 $1.16 91.08% 9SETOTAL $1,659.00 $5.50 $1,674.55 ($21.05) 100.94%

BAT-SEOOOO $1,210.00 $46.00 $1,403.83 ($239.83) 116.02% BAT-SE TOT. $1,210.00 $46.00 $1,403.83 ($239.83) 116.02% JPA-SEBKMO $1,075.00 $0.00 $1,089.09 ($14.09) 101.31 % JPA-SECLBS $300.00 $50.69 $244.33 $4.98 81.44% JPA-SETOT. $1,375.00 $50.69 $1,333.42 ($9.11) 96.98%

SE TOTAL $37,060.41 $7,874.81 $37,574.27 ($8,388.67) 101.39%

-43- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $20,991.00 $5,828.33 $22,394.96 ($7,232.29) 106.69% ADULT REF. $1,735.00 $553.00 $1,890.76 ($708.76) 108.98%

$22,726.00 $6,381.33 $24,285.72 ($7,941.05) 106.86%

JUV. CIRC. $13,551.00 $1,465.51 $12,686.19 ($600.70) 93.62%

JUV.REF. $67.41 $0.00 $71.77 ($4.36) 106.47%

$13,618.41 $1,465.51 $12,757.96 ($605.06) 93.68%

TEENCIRC. $716.00 $27.97 $530.59 $157.44 74.10%

$716.00 $27.97 $530.59 $157.44 74.10%

COMBINED $37,060.41 $7,874.81 $37,574.27 ($8,388.67) 101.39%

SE TOTAL

-44- 1994 BOOK BUDGET REPORT- DECEMBER

Account Budgetted Committed Spent Balance % Spent

lSU-000000 $1,150.00 $354.48 $1,200.25 ($404.73) 104.37% lSU-ENCYOO $585.00 $0.00 $799.45 ($214.45) 136.66% lSU-JUVCLB $67.41 $0.00 $71.77 ($4.36) 106.47% lSU-JUVRPL $160.09 $0.00 $160.09 $0.00 100.00% 1SU-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% lSU-REPLOO $120.00 $0.00 $94.15 $25.85 78.46% lSUTOTAL $2,082.50 $354.48 $2,325.71 ($597.69) 111.68'%

2SU-ABEOOO $1,250.00 $0.00 $1,419.05 ($169.05) 113.52% 2SU-OOOOOO $8,699.00 $3,075.59 $10,386.47 ($4,763.06) 119.40% 2SUTOTAL $9,949.00 $3,075.59 $11,805.52 ($4,932.11) 118.66%

3SU-VFOOOO $153.00 $0.00 $179.02 ($26.02) ll7.01% 3SU-1SlITOO $124.00 $8.00 $135.14 ($19.14) 108.98% 3SU-APABKM $1,002.00 $50.44 $1,009.17 ($57.61) 100.72% 3SUTOTAL $1,279.00 $58.44 $1,323.33 ($102.77) 103.47%

4SU-OOOOOO $287.00 $9.53 $367.59 ($90.12) 128.08% 4SU.CLBSOO $7.00 $0.00 $6.85 $0.15 97.86% 4SUTOTAL $294.00 $9.53 $374.44 ($89.97) 127.36%

5SU-OOOOOO $463.23 $89.90 $441.82 ($68.49) 95.38% 5SU-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5SU-TRDPAO $140.00 $0.00 $138.96 $1.04 99.26% 5SUTOTAL $603.23 $89.90 $580.78 ($67.45) 96.28%

6SU-000000 $8,606.00 $1,594.24 $9,325.71 ($2,313.95) 108.36% 6SUTOTAL $8,606.00 $1,594.24 $9,325.71 ($2,313.95) 108.36%

7SU-TREPOO $50.00 $0.00 $0.00 $50.00 0.00% 7SU-TPACLB $146.25 $8.95 $117.92 $19.38 S0.63% 7SU-TFOOOO $78.00 $8.54 $109.72 ($40.26) 140.67% 7SU-TNFOOO $157.00 $60.87 $149.98 ($53.85) 95.53% 7SU-TPABK1vf $250.00 $0.00 $251.61 ($1.61) 100.64% 7SUTOTAL $681.25 $78.36 $629.23 ($26.34) 92.36%

8SU-OOOOOO $943.77 $195.19 $891.93 ($143.35) 94.51% 8SU-RMDBKM $25.00 $0.00 $3.59 $21.41 14.36% 8SU-TRDPAO $175.00 $0.00 $175.24 ($0.24) 100.14% 8SUTOTAL $1,143.77 $195.19 $1,070.76 ($122.18) 93.62%

9SU-AUDOOO $252.20 $0.00 $262.17 ($9.97) 103.95% 9SU.CSOOOO $70.80 $0.00 $42.48 $28.32 60.00% 9SUTOTAL $323.00 $0.00 $304.65 $18.35 94.32%

BAT-SUOOOO $357.00 $22.95 $347.63 ($13.58) 97.38% BAT-SU TOT. $357.00 $22.95 $347.63 ($13.58) 97.38%

lPA-SUBKMO $1,635.00 $0.00 $1,744.67 ($109.67) 106.71% lPA-SUCLBS $275.00 $59.63 $245.47 ($30.10) 89.26% JPA-SUTOT. $1,910.00 $59.63 $1,990.14 ($139.77) 104.20%

SU TOTAL $27,228.75 $5,538.31 $30,077.90 ($8,387.46) 110.46%

-45- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent B~lance % Spent

ADULTCIR.C. $13,051.77 $3,352.17 $14,851.89 ($5,152.29) 113.79% ADULT REF. $1,855.00 $354.48 $2,093.85 . ($593.33) 112.88%

$14,906.77 $3,706.65 $16,945.74 ($5,745.62) 113.68%

JUV. CIRC. · $11,413.23 $1,753.30 -~ $12,271.07 ($2,611.14) 107.52% JUV.REF. $227.50 $0.00 $231.86 ($4.36) 101.92%

$11,640.73 $1,753.30 $12,502.93 ($2,615.50) 107.41%

TEENCIRC. $681.25 $78.36 $629.23 ($26.34) 92.36%

$681.25 $78.36 $629.23 ($26.34) 92.36%

COMBINED $27,228.75 $5,538.31 $30,077.90 ($8,387.46) 110.46%

SU TOTAL

-46- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Committed Spent Balance % Spent lWA-ENCYOO $1,521.00 $0.00 $1,711.90 ($190.90) 112.55% lWA-REPLOO $178.95 $13.95 $189.09 ($24.09) 105.67% lWA-JUVCLB $31.00 $0.00 $51.36 ($20.36) 165.68% lWA-000000 $2,000.00 $765.75 $2,397.22 ($1,162.97) 119.86% lWA-PERIOO $0.00 $0.00 $0.00 $0.00 0.00% lWATOTAL $3,730.95 $779.70 $4,349.57 ($1,398.32) 116.5So/u

2WA-OOOOOO $26,092.00 $9,017.00 $28,620.87 ($11,545.87) 109.69% 2WA-ABEOOO $0.00 $0.00 $0.00 $0.00 0.00% 2WATOTAL $26,092.00 $9,017.00 $28,620.87 ($11,545.87) 109.69%

3WA-1SIIT00 $262.00 $31.95 $263.80 ($33.75) 100.69% 3WA-APABKM $3,800.00 $55.43 $3,837.00 ($92.43) 100.97% 3WA-VFOOOO $153.00 $0.00 $179.02 ($26.02) 117.01% 3WATOTAL $4,215.00 $87.38 $4,279.82 ($152.20) 101.54%

4WA-000000 $335.04 $34.57 $290.04 $10.43 86.57% 4WA-CLBSOO $6.85 $0.00 $6.85 $0.00 100.00% 4WATOTAL $341.89 $34.57 $296.89 $10.43 86.84%

5WA-TRDPAO $75.00 $0.00 $75.99 ($0.99) 101.32% 5WA-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5WA-OOOOOO $1,199.50 $25.94 $1,137.03 $36.53 94.79% 5WATOTAL $1,274.50 $25.94 $1,213.02 $35.54 95.18%

6WA-OOOOOO $15,825.00 $2,385.83 $16,547.75 ($3,108.58) 104.57% 6WATOTAL $15,825.00 $2,385.83 $16,547.75 ($3,108.58) 104.57%

7WA-TFOOOO $210.00 $8.54 $231.68 ($30.22) 110.32% 7WA-TNFOOO $421.00 $68.92 $685.37 ($333.29) 162.80% 7WA-TPABKM $405.00 $0.00 $486.05 ($81.05) 120.01% 7WA-TPACLB $168.00 $8.95 $148.81 $10.24 88.58% 7WA-TREPOO $50.00 $0.00 $39.57 $10.43 79.14% 7WATOTAL $1,254.00 $86.41 $1,591.48 ($423.89) 126.91%

8WA-OOOOOO $4,264.00 $411.28 $4,153.38 ($300.66) 97.41% 8WA-RMDBKM $75.00 $0.00 $74.01 $0.99 98.68% 8WA-TRDPAO $65.00 $0.00 $65.16 ($0.16) 100.25% SWATOTAL $4,404.00 $411.28 $4,292.55 ($299.83) 97.47%

9WA-AUDOOO $3,925.61 $0.00 $3,909.65 $15.96 99.59% 9WA-CSOOOO $13.00 $0.00 $11.84 $1.16 91.08% 9WATOTAL $3,938.61 $0.00 $3,921.49 $17.12 99.57% BAT-WAOOOO $3,649.00 $579.89 $3,048.12 $20.99 83.53% BAT-WA TOT. $3,649.00 $579.89 $3,048.12 $20.99 83.53%

JPA-WABKMO $2,731.00 $0.00 $2,773.23 ($42.23) 101.55% JPA-WACLBS $400.00 $62.59 $307.36 $30.05 76.84% JPA-WATOT. $3,131.00 $62.59 $3,080.59 ($12.18) 98.39%

WA TOTAL $67,855.95 $13,470.59 $71,242.15 ($16,856.79) 104.99%

-47- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $42,298.61 $10,095.55 $44,162.85 ($11,959.79) 104.41% ADULT REF. $3,699.95 $779.70 $4,298.21 ($1,377.96) 116.17%

$45,998.56 $10,875.25 $48,461.06 ($13,337.75) 105.JSo/o

JUV.CIRC. $20,572.39 $2,508.93 $21,138.25 ($3,074.79) 102.75% JUV.REF. $31.00 $0.00 $51.36 ($20.36) 165.68%

$20,603.39 $2,508.93 $21,189.61 ($3,095.15) 102.85%

TEENCIRC. $1,254.00 $86.41 $1,591.48 ($423.89) 126.91%

$1,254.00 $86.41 $1,591.48 ($423.89) 126.91%

COMBINED $67,855.95 $13,470.59 $71,242.15 ($16,856.79) 104.99%

WA TOTAL

-48- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Committed Spent Balance % Spent lWN-000000 $2,400.00 $765.75 $2,483.20 ($848.95) 103.47% lWN-ENCYOO $1,521.00 $0.00 $1,711.90 ($190.90) 112.55% lWN-JUVCLB $72.59 $0.00 $71.32 $1.27 98.25% lWN-JUVRPL $15.92 $0.00 $5.92 $10.00 37.19% lWN-REPLOO $180.95 $20.95 $146.03 $13.97 80.70% lWNTOTAL $4,190.46 $786.70 $4,418.37 ($1,014.61) 105.44%

2\VN-000000 $28,040.00 $9,463.83 $30,302.54 ($11,726.37) 108.07% 2WNTOTAL $28,040.00 $9,463.83 $30,302.54 ($11,726.37) 108.07%

3WN-VFOOOO $155.00 $0.00 $178.96 ($23.96) 115.46% 3WN-1SHTOO $275.00 $31.95 $279.83 ($36.78) 101.76% 3WN-A.PABKM $4,300.00 $55.43 $4,284.67 ($40.10) 99.64% 3WNTOTAL $4,730.00 $87.38 $4,743.46 ($100.84) 100.28%

4WN-CLBS00 $7.00 $0.00 $6.85 $0.15 97.86% 4\VN-000000 $1,735.00 $190.31 $1,455.72 $88.97 83.90% 4WNTOTAL $1,742.00 $190.31 $1,462.57 $89.12 83.96%

5\VN-000000 $10,455.00 $1,073.72 $9,775.18 ($393.90) 93.50% 5WN-RMDBKM $190.00 $0.00 $187.94 $2.06 98.92% 5WN-TRDPAO $365.00 $0.00 $360.69 $4.31 98.82% 5WNTOTAL $11,010.00 $1,073.72 $10,323.81 ($387.53) 93.77%

6WN-OOOOOO $17,255.00 $3,423.16 $18,341.46 ($4,509.62) 106.30% 6WNTOTAL $17,255.00 $3,423.16 $18,341.46 ($4,509.62) 106.30%

7WN-TFOOOO $293.00 $59.05 $329.57 ($95.62) 112.48% 7WN-TNFOOO $586.00 $143.29 $836.03 ($393.32) 142.67% 7WN-TPABKM $1,209.92 $0.00 $1,184.47 $25.45 97.90% 7WN-TPACLB $219.00 $8.95 $153.30 $56.75 10.00% 7WN-TREPOO $390.08 $0.00 $33.26 $356.82 8.53% 7WNTOTAL $2,698.00 $211.29 $2,536.63 ($49.92) 94.02%

8WN-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8WN-TRDPAO $0.00 $0.00 $0.00 $0.00 0.00% 8\VN-000000 $5,217.00 $871.23 $4,609.43 ($263.66) 88.35% 8WNTOTAL $5,217.00 $871.23 $4,609.43 ($263.66) 88.35%

9WN-CS0000 $13.00 $0.00 $11.84 $1.16 91.08% 9WN-AUDOOO $2,439.00 $8.50 $2,408.40 $22.10 98.75% 9WNTOTAL $2,452.00 $8.SO $2,420.24 $23.26 98.70%

BAT-WNOOOO $5,022.00 $485.39 $4,825.90 ($289.29) 96.10% BAT-WNTOT. $5,022.00 $485.39 $4,825.90 ($289.29) 96.10%

JPA-WNBKMO $5,957.00 $0.00 $6,003.15 ($46.15) 100.77% JPA-WNCLBS $400.00 $62.59 $313.92 $23.49 78.48% JPA-WNTOT. $6,357.00 $62.59 $6,317.07 ($22.66) 99.37%

WNTOTAL $88,713.46 $16,664.10 $90,301.48 ($18,252.12) 101.79%

-49- 1994 BOOK BUDGET REPORT - December

Account Budgetted Committed Spent Balance % Spent

ADULTCIRC. $45,461.00 $10,916.33 $46,901.57 ($12,356.90) 103.17% ADULT REF. $4,101.95 $786.70 $4,341.13 ($1,025.88) 105.83%

$49,562.95 $11,703.03 $51,242.70 ($13,382.78) 103.39%

.TUV. CIRC. $36,364.00 $4,749.78 $36,444.91 ($4,830.69) 100.22% JUV.REF. $88.51 $0.00 $77.24 $11.27 87.27%

$36,452.51 $4,749.78 $36,522.15 ($4,819.42) 100.19%

TEENCIRC. $2,698.00 $211.29 $2,536.63 ($49.92) 94.02%

$2,698.00 $211.29 $2,536.63 ($49.92) 94.02o/o

COMBINED $88,713.46 $16,664.10 $90,301.48 ($18,252.12) 101.79%

\VNTOTAL

-50- 1994 BOOK BUDGET REPORT - DECEMBER

Account Budgetted Committed Spent Balance % Spent

IWP-000000 $800.00 $102.82 $333.05 $364.13 41.63% IWP-ENCYOO $585.00 $0.00 $199.45 ($214.45) 136.66% IWP-JUVCLB $67.41 $0.00 $71.77 ($4.36) 106.47% lWP-PERlOO $0.00 $0.00 $0.00 $0.00 0.00% 1WPTOTAL $1,452.41 $102.82 $1,204.27 $145.32 82.92%

2WP-OOOOOO $7,938.00 $1,839.14 $6,446.25 ($347.39) 81.21% 2WP-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 2WPTOTAL $7,938.00 $1,839.14 $6,446.25 , ($347.39) 81.21%

3WP-APABKM $1,700.00 $55.43 $1,668.02 ($23.45) 98.12% 3WP-VFOOOO $151.00 $0.00 $177.05 ($26.05) 117.25% 3WP-1SHTOO $98.00 $4.45 $108.20 ($14.65) 110.41% 3WPTOTAL $1,949.00 $59.88 $1,953.27 ($64.15) 100.22%

4WP-OOOOOO $293.00 $9.61 $272.35 $11.04 92.95% 4WP-CLBS00 $0.00 $0.00 $0.00 $0.00 0.00% 4WPTOTAL $293.00 $9.61 $272.35 $11.04 92.95%

5WP-OOOOOO $749.00 $35.70 $801.42 ($88.12) 107.00% 5WP-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 5WP-TRDPAO $160.00 $0.00 $235.55 ($75.55) 147.22% 5WPTOTAL $909.00 $35.70 $1,036.97 ($163.67) 114.08%

6WP-OOOOOO $8,245.00 $1,122.36 $8,387.11 ($1,264.47) 101.72% 6WPTOTAL $8,245.00 $1,122.36 $8,387.11 ($1,264.47) 101.72%

7WP-TNFOOO $97.00 $27.52 $114.98 ($45.50) 118.54% 7WP-TREPOO $50.00 $0.00 $52.27 ($2.27) 104.54% 7WP-TPABKM $330.00 $0.00 $348.55 ($18.55) 105.62% 7WP-TFOOOO $48.00 $51.00 $37.80 ($40.80) 78.75% 7WP-TPACLB $142.25 $8.95 $106.51 $26.79 74.88% 7WPTOTAL $667.25 $87.47 $660.11 ($80.33) 98.93%

8WP-OOOOOO $349.00 $11.54 $266.98 $70.48 76.50% 8WP-RMDBKM $0.00 $0.00 $0.00 $0.00 0.00% 8WP-TRDPAO $133.00 $0.00 $231.53 ($98.53) 174.08% 8WPTOTAL $482.00 $11.54 $498.51 ($28.05) 103.43%

9WP-AUDOOO $281.00 $5.50 $233.51 ,$41.99 83.10% 9WP-CS0000 $13.00 $0.00 $11.75 $1.25 90.38% 9WPTOTAL $294.00 $5.50 $245.26 $43.24 83.42%

BAT-WPOOOO $645.00 $43.90 $761.83 ($160.73) 118.11% BAT-WP TOT. $645.00 $43.90 $761.83 ($160.73) 118.11%

JPA-WPCLBS $280.00 $50.69 $224.43 $4.88 80.15% JPA-WPBKMO $1,607.00 $0.00 $1,611.90 ($4.90) 100.30% JPA-WPTOT. $1,887.00 $50.69 $1,836.33 ($0.02) 97.31%

WPTOTAL $24,761.66 $3,368.61 $23,302.26 ($1,909.21) 94.11%

-51- ----~------~------1994 BOOK BUDGET REPORT - December

------s-----"------~-- -~--·---~~~ ------~--- Account Budgetted Committed Spent Balance % Spent

ADULTCrRC. $11,308.00 $1,959.96 $9,905.12 ($557 08) 87.59% ADULT REF. $1,385.00 $102.82 $1,132 50 $149.68 81.77%

$12,693.00 $2,062.78 $11,037.62 ($407.40) 86.96%

JlN. CIRC. $11,334.00 $1,218.36 $11,532.76 ($1,417.12) 101.75%

JlN. REF. $67.41 $0.00 $71.77 ($4.36) 106.47%

$11,401.41 $1,218.36 $11,604.53 ($1,421.48) 101.78%

TEENCIRC. $667.25 $87.47 $660.11 ($80.33) 98.93%

$667.25 $87.47 $660.11 ($80.33) 98.93%

COMBINED $24,761.66 $3,368.61 $23,302.26 ($1,909.21) 94.11%

WPTOTAL

-52- YOUNG ADULT SERVICES Annual Report

1994

If I had to characterize the past year for the still fledgling (though now wing-flapping) Young Adult Services Department with just one word, it would have to be "momentum." It has been both exciting and rewarding to see the two and a half years of initial groundbreaking work, devoted to developing a foundation of core services, result in strong community recognition and response. Library patrons are using our Homework Helper Centers in record numbers, increasing circulation statistics for teen materials, and communicating positive feedback about the department's work. The addition of a half-time temporary staff member has been a tremendous boon to strengthening the department's effectiveness and a unique training opportunity has allowed me to expand my advocacy role throughout the state. And even though personnel & space considerations have compelled us to set stricter boundaries on projected goals, it has, all in all, been a very good year and it has been particularly gratifying to see young adults discovering--with enthusiasm!--the countless ways the library and reading can be meaningful in their lives.

Certainly, one of the brightest spots in our list of accomplishments is the growing success of our Homework Helper Centers. As a continuing service to the community, created through funding from the City of Minneapolis' Y-MAP program, our sites are staffed by college students working towards degrees in youth service and education offering direct one-to-one academic instruction and assistance. Most sites have a free typewriter available for student use, as well as a stock of basic school supplies available for those who need them.

Because we have made a long-term commitment to providing and actively promoting this service, students, parents, and teachers have become increasingly aware of its presence in the community. The direct result has been a dramatic increase in attendance over this past year, particularly at Hosmer (averaging 50-60 students a week), North Regional (approximately 25-35 students a week), and Franklin (reporting an average of 20-25 students a week, many of whom are recent Somali immigrants who have found this service a vital link in dealing with the challenge of an alien culture and language). Attendance this year at all sites has been conservatively totaled at just over 1900 visits.

There is no question that this service is making a tangible difference in the lives of Minneapolis students. Part of its success stems from the "word-of-mouth" publicity generated from students themselves, who bring friends. These friends bring others, and so on. It is not unusual for us to hear a student tell us that their grades (and quite visibly, their self esteem) have improved substantially, specifically because of assistance they've received from one of our very committed tutors. As an example, a student came to our Washburn site on a day the tutor wasn't there and, when told he would be in the next day, she was very unhappy, because, as she said, "You don't understand. I went from a D to an A in Algebra because of him." In addition, by creating a very visually striking and attractive promotional piece which we distribute and disseminate throughout the city and at all school visit programs, we have an excellent tool to attract and inform the public about our available sites.

The year, however, has not been problem free as regards the Centers (that would be a rarity for any program). We have had some personnel issues and schedule changes that caused some of our tutors to leave, creating staffing gaps of sometimes lengthy periods of time before a replacement could be found. Also, one site, Nokomis, was closed due to poor attendance and personnel issues, but, happily, another sprang to life in the Fall at Washburn, where we hired an exceptionally skilled tutor who has been a tremendous asset to our service. There was more good news at the end of the year when funding was approved at our Hosmer site to hire a second tutor to help manage the huge numbers of students pouring into the branch on a daily basis.

It should be acknowledged that one of the strongest reasons for the success of our program is the calibre of the tutors themselves. All of them exhibit a tremendous commitment to young people and go well beyond

-53- the parameters of the job description to foster strong and positive relationships at their sites. In addition, supervising personnel at each community library (Sally Munger, FR; Roy Woodstrom, HO; Connie Hill and Sue Alexander-Frye, NE; Dan Kelty & Greg Henrikson, NR; Jerry Blue and Betty Berman, EL; and Susan Glenn and Ann Christiansen, WN) have wholeheartedly supported the service and actively promoted it in their community, developing strong and supportive relationships with the tutors hired. Also, we have continued the practice this year of coordinating monthly tutor meetings, presently managed by my assistant, Jill Bambenek, that offer our tutors the opportunity to meet for information sharing and creative brainstorming.

Certainly, as an extension of the previous sentence, one of the most important changes to occur during the year was the ability to hire Jill Bambenek as my half-time (though presently on a temporary basis) assistant on an Aide II work permit. Jill holds a Masters degree in Library and Information Science from the University of Wisconsin, Milwaukee, and has been an invaluable addition to the department. She has been involved in a number of outreach efforts, including promotion of our annual Word Works collaborative writing workshops and our annual art contest for the cover design of "The Book Scene ... Especially for Teens," and has been primarily responsible for direct management aspects of coordinating our Homework Helper program. Her excellent interpersonal skills have proven invaluable in developing and maintaining positive working relationships with community organizations and staff, and her professionalism has greatly enhanced the effectiveness of the Young Adult Services Department. As she says, her original goal was to work in Children's Services, but now she's "YA all the way!" She certainly has been a welcome and committed addition to the field.

Jill has also been maintaining and managing all of our "Book Scene" orders, which I'm extremely happy to say have been quite brisk, both for the first edition in 1993 and the second which came out in June of this year. This year's piece, graced by a delightfully animated cover designed by Shao Lee, a Junior at the International School of Minnesota who was this year's winner of our annual art contest, contained 534 titles and has achieved wonderful notoriety this year.

Press releases for this year's edition of The Book Scene ... Especially for Teens were published in all major reviewing tools (some with some wonderful blow-ups of our cover), as well as the local St. Paul Pioneer Press and MLA NewsLetter. The Eric Clearinghouse, H.W. Wilson's Vertical File Index, and Library Public Relations News also included references to the list and Metroline (Metronet's Internet electronic bulletin board) was granted permission to publish the previous year's edition on-line. All of this positive press generated requests for the booklist from all over the country and from several international locations, including Canada, England, Pakistan, and Egypt. In all, by the end of 1994, we had sold 469 copies of the 1993 list and 205 copies of the 1994 list (with new orders continuing to arrive every day).

Although only in existence for two years, our annual Book Scene publication is already establishing itself as an excellent reader's advisory and selection tool for anyone seeking age-appropriate young adult reading matter. The attractive format and accessible annotations have definitely added to its popularity (this was one of several Young Adult Services Department pieces submitted by the library when it was selected as the 1994 recipient of the John Cotton Dana award) and we have been very fortunate to have been the beneficiaries of the work of such talented young artists for both our editions.

Ironically and quite surprisingly, in 1994 we only received a total of six entries in our art contest for the cover design. In order to prevent the same scenario from occurring in 1995, I asked Jill Bambenek to make outreach visits to the art department staff of every middle and secondary school in the city of Minneapolis so that every teacher could tell their students about this opportunity and encourage their participation.

Jill did a stellar job trekking around the city, armed with an ample supply of the 1994 contest brochure (which reflected two major changes from the previous year's competition: the top prize was increased to a $100 gift certificate while allowing for only one Runner-up recipient to receive a $25.00 gift certificate, and the certificate redemption options were expanded to include a music store of choice, in addition to a book

-54- store or art supply store). It was particularly interesting to find out how many (the VAST majority) of these teachers knew nothing about our department, though they were, in general, eager to learn more once they received a sampling of our promotional materials. The teachers were very impressed by our willingness to personally promote this opportunity on-site and most told us that without the visits the materials would have ended up (as they most likely did last year) in ye olde circular file.

I also distributed enormous supplies of art contest brochures, including them with other handout materials, whenever I made one of my many school visits throughout the city of Minneapolis to present booktalk programs (which totaled 42 presentations to 1,789 students). Each school visit reaffirmed my belief in booktalking as one of the best tools available in young adult work. Not only was I able to enlighten students about services and reading materials they never suspected were in libraries, but I also experienced the constant thrill of seeing books generate excitement. Community librarians often knew when I had presented a program because teens would come into the library days and sometimes weeks after my program requesting books I had discussed (a variety of staff development meetings for community librarians helped better prepare them for events like this and other issues involved in better serving teen patrons). Teachers have been universally supportive in encouraging visits, but my greatest sense of reward comes when students either tell me in person how much they've liked my presentation or write me afterwards. Some of the comments I've received by mail this year include the following:

"Thank you for corning to give us a book talk. .. .I think that you did a very good job of telling about the stories you brought [and] .. .I want to read them all.. .. I hope you can change some minds of people that think books are stupid and not worth the time reading. They ARE! --Katie Oberlander

" ... those were the best reviews for books I've ever witnessed. You are an expert at book reviews in my eyes. I was deeply touched and amazed by the vocabulary you used for talking and the clarity and emotions you had when reading parts of the books you brought in. Your reviews were definitely [sic] the highlight of my english trimester and maybe even the english year." --Anthony Joseph

" ... you should give book talks more often. I think a lot of teenagers would enjoy the books we discussed. You are very good and I encourage you to keep up the good work. " --Felicia Land

"I am very thankful for what you did for our class when you came to our school. Your presentation made me realize how helpful the library can be and how many interesting things you can get at the library .... Your presentation has made me use the library more than I ever have used it before." --Tony Peters

"Thank you for coming to our class and giving us a book talk. It was very interesting and it made me want to read those books. I hope that you can come back soon. I could tell that the whole class was interested because they haven't ever been that quiet for anyone else. I hope you enjoyed having us. --Emily Christensen

There is no way to describe how personally rewarding it is to receive letters like the ones included in the sampling above. It's what makes my work meaningful and inspires me constantly. When I could not visit in person I was, at least during the first half of 1994, still able to produce my own booktalk television program, also entitled "The Book Scene ... Especially for Teens," through the Minneapolis Public Schools regional cable network. It may be as close as I'll ever get to my fifteen minutes of fame, but the periodic recognitions (one student said "didn't I see you on TV at midnight last night?" when I walked into his classroom) confirmed that people of all ages enjoy booktalking and get interested enough to actually read the books.

-55- Outreach was not limited to school visits. Other events included continued participation on the planning committee for the Youth Coordinating Board's annual recognition ceremony and celebration, "Dancin' in the Streets," staffing an information table at the City of Minneapolis Department of Health's first annual "Stop the Violence" program day at the Minneapolis Convention Center, and presenting a book talk program at Minneapolis' first "Father's Conference," sponsored by Way to Grow, the Youth Coordinating Board, and The City of Minneapolis Parks and Recreation Department. In an effort to support the Youth Coordinating Board in promoting its Kid Cafe program (offering free meals to young people in city), we created a separate breakout booklist on cooking, health, and nutrition entitled "Kid's Cafe" which has attracted many kudos for its format, which simulates a restaurant menu. In addition, another invaluable contact was made at the Minneapolis Star-Tribune with Bill McAuliffe who coordinates their monthly Books & Games section. Not only did we establish a cooperative program to solicit book reviews from teen readers, but our programs and services have received ample publicity since our first meeting in September.

Unfortunately, this was not early enough to secure a promotional place for our summer Word Works collaborative writing series, which we again co-sponsored with The Loft. Although we repeatedly called the newspaper and sent out press releases nothing was ever published in the Star-Tribune. Fortunately, community papers were well read and community librarians hit the sidewalks and sang program praises so we were moderately successful with our program attendance this year. Our decision to change the format from a workshop series to single day events seemed a good choice, based on feedback from participants. Those who attended loved the spontaneous writing exercises and really enjoyed working with the instructors. Their responses were encouraging enough for us to plan again for a program next year, but to schedule it as our summer programming option only.

Of course, our other summer initiative was our traditional Read Team program, which again was a popular and invaluable program for teens. This year's Read Team volunteers (148 signed up while 125 completed 12 or more hours of service over the summer) contributed almost 2700 volunteer hours this summer. This total--200 more hours than last year's figure--translates into 72 full work weeks or a year and a half of work time.

Volunteers were indispensable in helping our staff administer the annual Children's Summer Reading Program (which served almost 14,000 children in the city of Minneapolis this year), but they also found other creative ways to serve their community. These included creating and presenting puppet shows and story hours (many of these involving their own original scripts), creating attractive signs and displays, and reading individually to younger children. They were, in general, wonderful ambassadors to the library this summer.

In addition to their dazzling and colorful Read Team T-shirts, volunteers also enjoyed an end-of-summer recognition party at our Central branch, where they were individually acknowledged with introductions and a certificate of appreciation for their hard work. Food was supplied through the generosity of the Subway corporation which supplied the food at a very nominal cost. This year's celebration also included a special free showing of the U-2 laser light show at the Minneapolis Planetarium, provided (as were the T-shirts) by our wonderfully supportive Friends organization.

The summer held some wonderful opportunities for me as well as I was awarded a grant to attend a special Y ALSA (Young Adult Library Services Association) preconference training program called "Serving the Underserved" at ALA's annual conference in Miami. Twenty-one of us from around the country laughed our way through a fun-filled and exciting training program focusing on techniques to teach library generalists how to work with young adults. At the end of the program, I, like my fellow participants, was designated a certified Y ALSA trainer and put on Y ALSA's official roster as a certified workshop facilitator. We were obligated to present at least one program within two years, an assignment I was able to fulfill within a few months when I presented "Sex, Whys, and Video Games: Library Services for Today's Young Adults" at MLA's annual conference in Duluth on October 6. I know those who attended had as much fun as I did because, as one observer told me, "that's the first time I've ever seen people wake up at a 3:30 program."

-56- This, however, was not my only responsibility at the ALA annual conference as I also began my first (of three) official years as a committee member on the Best Books for Young Adult Readers Committee, which selects materials for teens who think reading ranks with housework on the scale of importance. Through the year each committee member, including myself, was sent thousands of dollars of free books (I would say $5,000 is a conservative estimate) by publishers eager to have their titles chosen for inclusion on the list. Given the minimal budget assigned Young Adult Services for collection development, this has been an extremely valuable alternative means of expanding our collection and certainly, as budget becomes more of a concern, the knowledge that this system will continue is a comfort. The opportunity to view materials hands-on helps me enormously, not only with my committee responsibilities, but also in my collection choices and prospective title selections for The Books Scene. Discussions were lively and promised interesting times ahead.

Despite budget constraints, we have still managed to make great strides in improving our collection for young adult readers. New procedures were developed in the Cataloging Department to accommodate Teen materials and designation, especially those now classed as Teen Non-Fiction, an important addition which has been very well received both by librarians and patrons. Many community library staff members have told me they now are much better able to respond to reference questions about teen issues (self-esteem, suicide, sex, etc.) because of the expanded collection in these areas. In addition, circulation statistics for all classes of teen reading materials--Fiction, Non-Fiction, and Teen Periodicals--have for most branches made a very healthy showing and generally improved across the board.

Carol Van Why's transfer to the position of Supervisor of the Community Libraries Book Selection Office has been a tremendous gift to this department because of her awareness of and commitment to serving young adults and improving our collections for teens. We both feel very strongly about improving the non­ fiction collection, especially those materials that serve homework and school assignment needs.

Kristi Gibson created colorful Teen signs for the Young Adult areas and I was able to visit three sites this year--Franklin, East Lake, and Sumner--to pursue the development of teen areas. Both Franklin and East Lake's collections were moved to far more visible, alcove like areas in the adult section (feedback thus far has been very positive) and Sumner expanded the area they now have, focusing more on merchandizing techniques. At East Lake an enormous overhead sign was ordered to clearly mark the area for teens.

The challenge of stretching a multiplicity of ways to meet the constant needs of our young adult library customers is always an issue, especially in light of the tolling of the budget bell sounding throughout the library for sometime to come, but the rewards of making a direct impact on young lives at the time they most need direction is always fulfilling. As long as the department exists, I will be pursuing creative and exciting ways to build a strong relationship with our young adult users. One hope is to expand on the Book Rap book discussion group running so successfully at our Linden Hills branch (proud publishers of their own newsletter, "The Book Shelf") and build a network of advisory/book discussion groups throughout our system, an idea that has been in the planning process for some time and which I intend to call T.A.L.K. (Teen Advisors Letting us Know).

-57- In light of this philosophy, it was particularly meaningful this year that I was chosen to receive the Director's Award for Outstanding Achievement. This acknowledgement clearly communicates our administration's support for improved services to young adults and signals a continued commitment to making the library meaningful and important to our next generation of adults. I know when we create opportunities to participate, teens respond, and they do so with astonishing energy, creativity, and commitment. By harnessing that source of power we can move one step further towards creating a glorious future.

-58- YOUNG ADULT SERVICES

Staff Complement 1994

Bambenek, Jill Aide II (Permit) May - December

Brooks, Tracy Urban Corps Intern August - December (Homework Helper/EL)

Guillaume, April Urban Corps Intern October - December (Homework Helper/NE)

Messenger, Nicole Urban Corps Intern January - March (Homework Helper/EL)

Nelson, Don Urban Corps Intern January - April; (Homework Helper/NR) September - December

Newell, Suzannah Urban Corps Intern January - March (Homework Helper/HO)

Peskorz, Adela Coordinator January - December (Librarian II)

Piepho, Rebecca Urban Corps Intern April - June; (Homework Helper/NR/NE) September - October

Rabe, Brian Urban Corps Intern March - April (Homework Helper/EL)

Remus, Heidi Urban Corps Intern January - June (Homework Helper/NE)

Rivers, Molly Urban Corps Intern January - March (Homework Helper/NK)

Schultz, Rachel Urban Corps Intern April - June; (Homework Helper/HO) September - December

Spencer, Teresa Urban Corps Intern September - December (part-time with Book Selection Office)

Steininger, Clayton Urban Corps Intern Janury - March (Homework Helper/FR)

Venters, Homer Urban Corps Intern September - December (Homework Helper/WN)

Warner, Melissa Urban Corps Intern October - December (Homework Helper/FR)

-59- Staff Activities 1994

Adela Peskorz

Memberships American Library Association American Library Association, Y ALSA (Young Adult Library Services Association) Minnesota Library Association, Children's & Young People Roundtable

Boards MELSA Young Adult Interest Committee Dancin' in the Streets Planning Committee Y-MAP Steering Committee Y-MAP Citywide Advisory board American Library Association's Best Books for Reluctant Young Adult Readers Committee WISE Board Judging Committee, Deaconess "Publish-A-Story" essay contest to determine winning entries for publication in book From Darkness to Light

Conferences American Library Association Midwinter Conference, Los Angeles, CA, February 4 - February 8 American Library Association Annual Conference, Miami, FL, June 20 - June 28 Minnesota Library Association Annual Conference, Duluth, MN, October 5 - October 7

Classes/Workshops "Succeeding Through Collaboration," Wilder Foundation, April 26 "Serving the Underserved," Y ALSA Preconference (grant), American Library Association Annual Conference, June 21 - June 22 "Here We Go Again: 25 Years of Best Books, YALSA Preconference, American Library Association Annual Conference, June 23 - June 24 "Life Balance and Stress Reduction: Solutions for Women," National Businesswomen's Leadership Association, Minneapolis, November 2

Meetings/Special Events "Dancin' in the Streets," Day of Listening, September 16 "Dancin' in the Streets," Festival, September 17 "Stop the Violence," October 17 "Father's Conference,"

-60- Presentations "Sex, Whys, and Video Games: Library Service for Today's Young Adults," Minnesota Library Association Annual Conference, October 6 "The Book Scene ... Especially for Teens," Cable Television Program, Regularly Broadcast on Minneapolis Public Schools Regional Cable Channel 35

Publications Booklists: "The Book Scene ... Especially for Teens," June "Kid's Cafe," July Book Review Column, "Young Adult Press (YAP)" [formerly "Midwest Teen Scene," Monthly

Awards Minneapolis Public Library's Directors Award for Outstanding Achievement Minneapolis Youth Coordinating Board's Award of Excellence (Dancin' in the Streets) YALSA grant to attend "Serving the Underserved" Preconference Training Seminar

-61- DISTRICT I Annual Report

1994

This was the first full year of the reorganized District I comprised of the North Regional, Northeast, Sumner and Webber Park Community Libraries and the staffs settled into the new arrangement and worked well with the District Librarian. The North Regional staff was especially cooperative in working at other libraries to fill in during emergencies. This arrangement is possible because of North Regional's larger staff complement. Towards the end of the year when the substitution budget was getting low, Gregor Henrikson, District Librarian, went through all of the agency schedules for October through December and assigned North Regional staff as needed at other agencies to minimize substitution. Mr. Henrikson also filled in at some point at each of the agencies. This was a good opportunity to get to know staffs, patrons and collections at other agencies.

William Solomon was hired as the District Library Page I .5 and worked at North Regional, Northeast and Sumner from February 2 through November 4 when he transferred to the Central Library Shelving Department for a full-time position. There were no applications for transfer to that vacancy and when one of North Regional's Library Page I .5 positions became vacant, Mr. Henrikson suggested to the Administration that the positions be combined. This was done in the hope that whoever is hired will remain in the position longer than the six months to pass probation. This proposal was approved although the vacancy had not been filled by the end of the year because of other priorities.

There were a number of other staff changes in the district. These will be mentioned in the individual agency reports. However, three special situations should be noted in this report. In January, Marlene Gildea, North Regional Library Aide I .6 retired after 37 years of service to the Minneapolis Public Library. In June, Joyce Ludgate, Northeast Library Aide I, died suddenly at her home. She had worked at Northeast for ten years and is much missed by staff and patrons. In September, Hilary Posner, Library Assistant I, began working at North Regional as the new Bookmobile Librarian. She immediately began helping out at the North Regional reference desk half days while planning for the new service.

The children's librarians in the district worked hard to coordinate and make their school visits more productive and less exhausting. Dan Kelty, North Regional Librarian II, Sue Alexander-Frye, Northeast Library Assistant I, and Joanne Bondy, Webber Park Library Assistant II did joint school visits whenever possible. Mr. Kelty also met with district children's staff after the monthly District Childrens' Librarians meetings to relay information and discuss children's service issues. Because there was no summer bookmobile service this year Mr. Kelty worked with Charlene Gabler, East Lake Librarian II, to set up the Library Kids PLUS (Parks + Libraries = Ultimate Summer) Program at two northside and two southside parks. Mr. Kelty and Grace Belton, Sumner Librarian II, delivered the books and gave storytimes at the northside parks. Mr. Kelty also drove the Readmobile in parades for Camden's "Showboat Days" and "Celebrate Northeast."

-62- As noted earlier, Hilary Posner was added to the District I staff complement for the new bookmobile service. Since September Ms. Posner has been contacting neighborhoods, high rises and group daycares in preparation for the bookmobile stops. The vehicle is expected to be delivered in May of 1995 with service to start by the beginning of July. The Library Aide I position for the bookmobile was posted for transfer at the end of December and it is expected the position will be filled by the end of January 1995. The underserved portions of the city are expressing a very lively interest in this revived service.

The most requested books continued to follow the usual best seller pattern. Old favorite authors continued to dominate the holds lists. Danielle Steel's Accident and The Gift, Mary Higgins Clark's Remember Me, Sue Grafton's latest alphabet mystery K is for Killer, John Grisham returned with The Chamber, and local author John Sandford added Night Prey, Patricia Cornwell's The Body Farm, Sidney Sheldon's Nothing Lasts Forever and Stephen King's Insomnia rounded out the year.

Most of the furniture and equipment requisitions were handled individually for each of the agencies. However there were coordinated orders for ergonomic desk chairs for each agency and CRT risers for the staff terminals. These risers raise the Geac staff terminal monitors to eye level thereby reducing neck and shoulder strain.

1995 will bring with it many new changes. The Chief of Community Libraries Mary Lawson has been appointed Interim Director for the Library after the resignation of Susan Goldberg. It has not yet been decided who will fill her position during the interim. The revived bookmobile service will be going out from North Regional starting in mid-year. Planning for migration to the next generation of computer system for the Library is underway. All of this is happening during a no-growth budget year. The staffs of District I are looking forward to meeting, with resourcefulness and resiliency, the many challenges and opportunities that are coming with the new year.

Respectfully submitted,

Gregor Henrikson, District Librarian

-63- BOOKMOBILE Annual Report

1994

The last year and a half has been devoted to the preparation and planning for a new bookmobile service for the city of Minneapolis. In 1993, the Whittier Alliance requested a library for their neighborhood as one of the planning goals of their Neighborhood Revitalization Program. The Library Administration proposed the possibility of bookmobile service to meet the needs of the neighborhood and the requirements of the program. Mary Lawson, Chief of Community Libraries, negotiated a contract with the Whittier Alliance to fund the purchase of a new bookmobile and the contract was approved by the Library Board.

At that point, the planning process for the new service began. Ms. Lawson held discussions with Gregor Henrikson, District Librarian and Dan Kelty, Children's Librarian at North Regional and Librarian for the Readmobile, a joint service of the Hennepin County Library and Minneapolis Public Library to daycare providers. With advice from Alexsander Wakal, Superintendent of Buildings, Ms. Lawson wrote up the vehicle specifications for the new bookmobile. The Moroney company, out of Worcester, Massachusetts, won the bid to build the new bookmobile. The new vehicle will have a wheelchair lift and the capacity to carry approximately 3,500 books.

Hilary Posner, Library Assistant I, was hired to be the Bookmobile Librarian and began working at North Regional Library on September 6th. From October 2-4, she attended the Ninth National Bookmobile Conference in Ohio, where she networked with other bookmobile professionals and learned as much as she could about the details of setting up a bookmobile service. After coming up with an initial timeline, she researched neighborhoods, contacted community leaders and selected possible sites for bookmobile stops.

Ms. Lawson and Ms. Posner agreed on a bookmobile schedule that will visit each site once every three weeks. In order to make sure that the bookmobile staff will have time for meetings and off-desk tasks, they agreed that the schedule should not include more than 45 stops. Six of the stops in the bookmobile schedule have been reserved for the Whittier neighborhood. The remaining sites were located in underserved neighborhoods throughout the city. Especially targeted were public highrises and locations that serve youth and children. At this writing, 40 stops have been selected.

The responsibility for the new bookmobile collection was given to Ms. Posner, with guidance provided by Mr. Henrikson, Carol Van Why, Collection Development Manager, Adela Peskorz, Young Adult Services Coordinator and Kathleen Johnson, Children's Department Head. Brodart's Collection Development Services will supply specialized lists for ordering juvenile and adult materials. A budget of $40,000 was allocated for this collection. From discussions with the bookmobile staffs of other systems, Ms. Van Why and Ms. Posner determined that a collection of 11,500 items will be needed to keep the bookmobile stocked. Part of this collection will come from the large print and audio book deposit

-64- Collections already housed at the North Regional Library. In addition juvenile materials in good condition weeded from other branches are routed to the Bookmobile Office, where they can be reviewed for possible inclusion in the bookmobile collection.

The bookmobile office has been set up in the workroom of the North Regional Library. Magazines were weeded and other materials were rearranged to make room for the developing bookmobile collection. Two shelving carts with wheel­ lock brakes were ordered and received. A new phone line was installed, along with a new phone and answering machine. Tom Grund, Library Administration Clerk, instructed Ms. Posner in the voice mail system. Kristi Gibson, Public Affairs Coordinator, prepared and laminated a large planning map with wards and library locations for the office. At the suggestion of Deborah Sales, Executive Director of the Minnesota Library Association, the association donated a used IBM personal computer to the Bookmobile Office. Jeffrey Hotchkiss, System Analyst at the Electronic Data Processing Department, helped Ms. Posner select and install WordPerfect 5.1+ as a word processing program.

At the very end of the year, the notice of transfer for the bookmobile's Library Aide I was posted. The new Library Aide I will have responsibility for processing all the materials that are ordered for the collection and will assist Ms. Posner with running the new bookmobile when it arrives.

The new bookmobile is eagerly anticipated by all the communities that it will serve. Mary Heiniger, resident of Ebenezer Park Apartments, wrote, "We have very avid readers ... We understand that the bookmobile is still in the planning stages. However. we are very excited about having this service." And Barbara Lickness, representative of the Whittier Alliance, said, "I can't wait for the bookmobile to be on the road. It will be so good for the families of our neighborhood."

-65- BOOKMOBILE

Staff Complement

1994

Hilary Posner Assistant Librarian September 6 - December 31

-66- BOOKMOBILE

Staff Activities 1994

Hilary Posner Memberships Minnesota Library Association (Mobile Services Roundtable) Minnesota Science Fiction Society

Conferences/Meetings/Special Events Children's Festival, St. Joseph's Home, September 17 Ninth National Bookmobile Conference, Worthington, Ohio, Oct. 2-4 Whittier Alliance NRP Implementation Task Force, October 13 (Whittier Park)

-67- NORTH REGIONAL LIBRARY Annual Report

1994

The year brought more changes to the library and the surrounding community. Some of the more obvious changes were the interior rearrangements dictated by the Americans With Disabilities Act {ADA) requirements. Other changes caused by a changing community were less immediately apparent but may have some consequences for the library's collections.

The effort to meet the requirements of the ADA was completed by the middle of the year. Nicholas Banitt, Library Page I .5, completed the shift of the nonfiction collection at the end of January. The reference collection was weeded and shifted from three units behind the reference desks to a single 30 shelf unit at that location. Space for the remaining reference books was made by shifting the encyclopedias, biographical reference and Contemporary Authors to the backside of the new fiction shelving and facing the business reference tables. The education and career reference collections were interfiled creating space on another table for directory reference next to the city directories and phone books. The reference auto repair books were reshelved on one table making space to create a legal reference table with the Minnesota Statutes, Minneapolis Code of Ordinances, dictionaries, legal self-help references, etc. These changes have helped to make the collections easier to use for the patrons and staff. The InfoTrac Magazine Index was moved to the reference tables with the other CD-ROM indexes. This made the computers easier to monitor and it made helping patrons at the indexes easier for the staff. It also confined the printer noise to one area and eliminated the "stereo" noise from printers on opposite sides of the room. Bernard LaFerriere, Library Page I, shifted the general fiction, mystery, romance and large print collections in January and February. The tall unit which held the teen and end of the mystery collections was removed as were the long, low shelves that had held large print and romance in the middle of the room. The paperback racks were moved from that area to the hall in front of the circulation desk. This change made the room more open and easier for the staff to monitor and make referrals to reference. After the Community Libraries Recognition Breakfast in March the maintenance staff moved the four tall units, holding the periodicals and the talking books and videos, to create accessible aisles. This move also opened up a nice space in front of the Teen collection's shelving where two brightly colored chairs were added from elsewhere in the building. The last of the changes were completed by June when the study tables were shifted and several unneeded pieces of furniture and equipment were removed to storage. These included two display tables, a record and tape bin, and two benches. The remaining phonorecord bin now holds the adult basic education materials and the classical and jazz compact discs. The handles on most of the interior doors were also replaced with handicap accessible models. All of these changes made the building more open and easier to move about for patrons and staff.

Development and maintenance of the collection was also a major priority for the year. Gregor Henrikson, District Librarian, spent one afternoon going through the collections with Carol Van Why, the new Community Libraries

-68- Collection Development Manager. They discussed the collections and what was needed to serve the community. The adult phonorecords were all withdrawn from circulation in May because their circulation had almost completely stopped. That space is now housing some of the compact discs and adult basic education collection. Kelly Solon, Library Aide I, was trained in periodicals check-in on the Acquisitions system by David Salmon, Library Order Clerk. Mr. Solon then trained the other Library Aides. The biography collection was weeded in June because the shelves were overcrowded. Mr. Banitt pulled the titles on the weeding list for Mr. Henrikson to decide what would actually be weeded. In September and October the fiction collections were weeded from the lists be Mr. LaFerriere for Mr. Henrikson's decisions.

The changing nature of the surrounding community might be having an impact on the use of the collections. It has been noticed that many of our regular users of the past have moved out of the area. Their place seems to be taken by persons who do not use libraries, at least not in the same way as did the former patrons. The neighborhood does not seem to be doing well commercially either. Three businesses in the Emerson block closed in 1994. One of their places was taken by a storefront church, but that only lasted for three months. Circulation for North Regional fell for the second year in a row. In December a weeding list for nonfiction was received. Mr. Banitt began pulling the listed items for Mr. Henrikson. Weeding was completed through the "D" classification by the end of December and one thing became quite apparent. The list contained those books which had not circulated since May of 1993 and many of the books are what are considered classics or must have items in a collection the size of North Regional's. What was obvious was that these books which had circulated steadily at the rate of about two to three times per year stopped circulating in 1991-92 and in addition books added to the collection since 1990 circulated while they were on the "new" book shelves but stopped circulating when moved to the regular nonfiction shelves. This seems to indicate a major shift in the library's readership. This trend bears watching.

There were a number of staff changes during the year. On the 29th of January, Marlene Gildea, Library Aide I .6, retired after 37 years of service. William Townsend, Library Page I .5 transferred to a full-time position at Walker Community Library on January 20th. Anthony Popoulos was hired as a Library Page I .5 on a detail and worked from February 9th through June 10th. Audrey Creed was hired to replace Mr. Townsend and worked from April 19th through September 17th when she left for a position at her college library. After she left there were no applications for transfer so Mr. Henrikson suggested that the position be combined with the vacant District Shelver position to create a full­ time Library Page I in the hope that there will be a lower turnover rate for the full-time position. This decision was approved, but the position had not been filled by the end of the year. On May 2d Michael Schomisch began work. He was hired to replace Mrs. Gildea. For most of the first half of the year Susan Carlson, Library Aide I, was on Workers' Compensation for a repetitive stress injury to her wrists. She did workroom tasks for half-days most of that time, until, after rehabilitation, she was able to return to work full-time by the beginning of July. Hilary Posner, Library Assistant I, Bookmobile, began working at North Regional on September 6th and worked half-time on the reference desk while planning for the start of the new service in 1995.

-69- The Teen collection at North Regional continued to improve during the year with the addition of nonfiction materials purchased by the Young Adult Coordinator and with other appropriate materials transferred there from the adult collection. As mentioned earlier the space created by the move of the periodical shelving helped to make the Teen shelves both more obvious and more welcoming. The middle school students continued to be well served by the Homework Helper program. Don Weber was the Helper from January through March, when he went to Army Reserve basic training, and from September to the end of the year. He was replaced from April to the end of the school year by Rebecca Piepho. Both of these college students were well liked by the young patrons who asked for their help. Mr. Weber was also able to arrange for the rental of a MacIntosh computer for the use of the students. All during the school year the library was visited three days per week by classes from Plymouth Youth Center, an alternative school. They came to the library to study and to volunteer. They helped the Dan Kelty, Children's Librarian, by sorting books, straightening shelves and helping out with puppet shows.

The building was well maintained throughout the year in spite of some major problems. Just before the new year the water pipe into the building sprang a leak under Girard Street. That was dug up and repaired on the 31st of January. In the meantime on the 18th an early morning power outage, in the midst of below zero weather, shut down the boilers and when they came back on both of the systems sprang major leaks. The smaller boiler for the second level was repairable, but the larger unit for the main building had to be pulled and replacement coils rush ordered from Texas. They came and were installed on the 31st. During this emergency the pipes for the staff restrooms and lounge froze and burst under the "bridge." This caused water to pour down on the parking lot freezing in front of the entrance. The library had to be closed for several days and the staff either worked at some other community library or took vacation time. In February there was an unseasonable warm snap which caused all of the snow on the roof to melt while the downspouts were still blocked with ice. The lake which appeared on the roof poured over the flashing and down through the second floor ceilings and light fixtures into the hallways and the Minnesota Library Association office. Water also cascaded down the radiator shaft and the stairway. Maintenance staff took care of the problems and the water damaged areas were repainted in April after they dried out. On October 5th the water main into the building sprang another leak. This one was under yard outside the children's area and geysered about a foot. This created problems for the repairers because it was inside a cement fence and retaining wall containing soil and clay fill. They had to bring in clay to drive the backhoe over the fence and then dig down twelve feet to the leak in the midst of a heavy rainfall. The building was without water for only about three hours. There were also vandalism problems throughout the year. Graffiti had to be removed a number of times and the tinted (more expensive) exterior panes of the double paned windows had to be replaced on about ten windows and one entrance door. Seven of the windows were broken just before Halloween. On the positive side the carpeting for the meeting rooms, second level hall and study carrels, and the staff lounge was replaced. Tile was installed in front of the cabinets in the staff lounge and the sofa and two armchairs were reupholstered. Six new ergonomic desk chairs were received and one older ergonomic desk chair was repaired. The staff coffemaker and refrigerator were

-70- replaced. Also, in addition to the items mentioned as removed earlier in the report a hanging media bag rack was transferred to Washburn Community Library and an open, revolving cassette rack was transferred to Franklin Community Library. The video monitor for the meeting rooms was replaced by transferring the unit which had been assigned to Webber Park Community Library.

As with previous recent years, 1995 looks to be another year filled with changes and new challenges. The ADA changes have been completed, but the new bookmobile service will be working out of the North Regional workroom and garage and will be directly using the large print and talking book resources housed at the agency. This will mean another period of adjustment for the staff. The North Regional staff has always met the challenges of the past and so it expects to meet the opportunities of this next year.

-71- NORTH REGIONAL

Staff Complement 1994

Nick Banitt Library Page I .5 January 1 - December 31

Kim Brady Janitorial Engineer January 1 - December 31

Susan Carlson Library Aide I January 1 - December 31

Dorothy Cooper Library Aide III January 1 - December 31

Mark Corbecky Janitorial Engineer January 1 - December 31

Audrey Creed Library Page I .5 April 18 - September 17

Marlene Gildea Library Aide I .6 January 1 - January 29

Ingrid Giving Library Assistant I January 1 - December 31

Floyd Henderson Substitute Librarian II January 1 - December 31

Gregor Henrikson District Librarian January 1 - December 31

Dan Kelty Children's Librarian January 1 - December 31

Irene LaFerriere Volunteer January 1 - December 31

Bernard LaFerriere Library Page I January 1 - December 31

Teresa Nelson Security Guard .5 January 1 - December 31

Janelle Pankow Library Aide I January 1 - December 31

Marie Peterson Library Aide I .6 January 1 - December 31

Anthony Poupolos Library Page I .5, detail February 9 - June 10

Rebecca Piepho Homework Helper April 11 - June 8

Brenda Remus Readmobile Aide I .2 January 1 - December 31

Michael Schomisch Library Aide I .6 May 2 - December 31

Marla Siegler Substitute Librarian II January 1 - December 31

Laurie Simenson Substitute Librarian II January 1 - December 31

-72- William Solomon Library Page I .5 February 2 - November 4

Kelly Solon Library Aide I January 1 - December 31

William Townsend Library Page I .5 January 1 - January 20

Pat Turnbull Substitute Aide .1 January 1 - December 31

Don Weber Homework Helper January 1 - April 1 (and) September 12 - December 31

-73- NORTH REGIONAL

Staff Activities

1994

Gregor Henrikson Memberships Northside Agencies Friends of the Minneapolis Public Library Librarians Supervisors' Union of Minneapolis, Vice President

Boards, Committees Job Reclassification Committee

Conferences, Meetings, Special Events Saint Paul Human Resources interview panel for Saint Paul Public Library and Vocation College positions, February 18. Feedback 4 focus group session for Library employees, WCCO-TV, March 3. Staff Recognition Breakfast, North Regional Library, March 15. Seniors Place, spelling bee, pronouncer, March 18. Hennepin Metro Senior Centers, spelling bee, pronouncer, April 22. 315 Lowry High Rise, open house, July 14.

Presentations Hawthorne Neighborhood Safety Fair, booth and talk, May 7

Dan Kelty Memberships American Library Association Minnesota Library Association Minnesota Library Association Legislative Committee Minnesota Library Association Nomination Committee Public Library Association MELSA Childrens Interest Group Camden's Future Service Partners We're In Service to Education (WISE), Co-chair Professional Librarians Union of Minneapolis, Secretary

Classes, Workshops Conflict management, City of Minneapolis, February 17. Minnesota Library Association Legislative Day, St. Paul Capitol, March 10.

Presentations State Representative Dee Long, Women's History Month Program, North Regional Library. Mobile Services Rountable meeting, Wentworth Library, May 20. Northside Wellness Fair, library booth, Minneapolis, August 2

-74- Conferences/Meetings, Special Events "Competencies for Children's Librarians," Golden Valley Library, March 14. Staff Recognition Breakfast, North Regional Library, March 15. Public Library Association Conference, Atlanta GA, March 22-26. Library Kids PLUS (Parks + Libraries = Ultimate Summer), coordinated visits to four parks with Charlene Gabler, East Lake Librarian II, May. Drove Readmobile in the Camden "Showboat Days" parade, Minneapolis, July 14. Drove Readmobile in the "Celebrate Northeast" parade, Minneapolis, July 20. St. Joseph Children's Home Festival, Readmobile booth, September 17. McKnight Early Childhood Family Development Center, open house, September 22. Minnesota Library Association Annual Conference, Duluth, October 5-7.

Ingrid Giving Memberships American Library Association Minnesota Library Association Professional Librarians Union of Minneapolis

Classes, Workshops Introduction to personal computers, City of Minneapolis, January 12. MELSA Internet workshop, Ramsey County Library - Roseville, March 14.

Conferences/Meetings, Special Events Staff Recognition Breakfast, North Regional Library, March 15.

Dorothy Cooper Memberships American Federation State, County and Municipal Employees, Local 99

Classes, Workshops MELSA Internet workshop, Ramsey County Library - Roseville, March 14. Internet: A Practical Approach, May 5.

Conferences/Meetings, Special Events Staff Recognition Breakfast, North Regional Library, March 15. Metronet Annual Meeting, Augsburg College, June 1.

Sue Carlson Memberships American Federation State, County and Municipal Employees, Local 99

Kelly Solon Memberships American Federation State, County and Municipal Employees, Local 99 Notary Public

Janelle Pankow Memberships

-75- American Federation State, County and Municipal Employees, Local 99

Conferences/Meetings, Special Events Staff Recognition Breakfast, North Regional Library, March 15.

Marie Peterson Memberships American Federation State, County and Municipal Employees, Local 99

Conferences/Meetings, Special Events Staff Recognition Breakfast, North Regional Library, March 15.

Bernard LaFerriere Memberships American Federation State, County and Municipal Employees, Local 99

Nicholas Banitt Memberships American Federation State, County and Municipal Employees, Local 99

-76- NORTHEAST COMMUNITY LIBRARY Annual Report

1994

The Northeast Library is, in many ways, an average city library. It provides services to a remarkably diverse neighborhood, and participates in common city trends. Two trends stand out: it was a remarkably difficult year in personnel issues, and the staff made many exciting advances in information technology. Northeast is usually a friendly and inviting place, but it has its share of urban problems (graffiti, some vandalism, a few disruptive visitors). It shared in the city-wide drop in circulation, but its rate of decrease was lower than the city­ wide rate. The collection has its share of stolen and long-overdue items, but the loss rate does not appear to be substantially increasing or decreasing.

Northeast had more personnel changes and disruptions in 1994 than it has had in years. Deborah Hamilton left the newly created halftime Library Aide I position in January to take a promotion to Art/Music/Films. Barb Wuornos transferred into this position in February. William Solomon began shelving one day a week (Northeast's share of the District I Shelver hours) in February. He left for a full-time position at the Central Library in November. The most traumatic change took place in June, when Joyce Ludgate died suddenly. She had filled the full-time Library Aide I position for ten years, and her death demonstrated how much the staff had come to rely on her to perform the routines that keep the library operating effectively. In August, Isabelle Eubanks was chosen to fill the vacancy left by Ms. Ludgate's death. With two new Library Aides I this year, training took a remarkable amount of staff time.

Repetitive motion syndrome also demanded much attention. Sue Alexander-Frye, Library Assistant I. spent a month away from work recuperating from a carpal tunnel injury. Marlys Bates, Libary Aide III, suffered shoulder problems after she shifted the periodical collection and had to change her duties to reduce strain for a few weeks. Ann Jorgenson, Library Page I .6, was diagnosed with a repetitive motion problem and had to wear hand braces while shelving for many weeks. Northeast ls not alone in seeing an increase in library work­ related repetitive motion injuries syndrome. The new equipment added in recent years contributes to the problem, and greater attention needs to be paid to ergonomics, environmental factors and other sources of stress.

Technology has been kind to the staff this year. The IBM Personal Computer acquired last year has proved a useful tool. Most reports are prepared on it, and the maintenance of the periodical list has become much simpler since being moved to the PC. Four staff members have completed the Introduction to PCs class, and two have taken the Introduction to DOS class. The addition of a modem in February made it possible to gain dial-up access to the catalogs of many local libraries and to other information resources. Because of Community Librarian Constance Hill's experience with dial-up, Northeast was chosen late in the year as the community libraries test site for TRAX, Geac's Internet connection, allowing access to MELSA libraries' catalogs at the reference desk terminals. In February the serials check-in procedures was moved from a manual card file to the Geac acquisition subsystem. This change allowed more detailed

-77- information to be kept about the periodical collection and made it easier to spot problems with subscriptions. The change brought some disadvantages: there are now even more tasks competing for staff terminals, and the process of checking issues in is more exacting than card check-in.

The addition of a modem also gave Ms. Hill the opportunity to continue her exploration of the Internet, an information resource much in the news. As the community libraries representative to the Machine Assisted Reference Service (MARS) Committee, she investigated the resources that seemed to have the most value to the libraries' daily work. As she looked at other catalogs and discussed her findings with staff, she realized that community library staffs would need to feel much more comfortable searching our own catalog before they could confidently take on the task of searching other catalogs and resources. In pursuit of this, she surveyed the community library staff and developed a catalog skills refresher, with handouts. Ms. Hill offered this refresher in each of the districts at least once. While she was away giving these sessions, the rest of the Northeast staff picked up many of her jobs. Through the efforts of the whole Northeast staff, the community libraries are anticipating the Internet with more skills and less fear.

Technology has been much on the minds of Northeast's patrons, too. In May the Magazine Index microfilm reader was replaced with an Infotrac CD-ROM unit. The new index provides access to many more periodical titles, allows more sophisticated searching, and is much more attractive to the user. Most of the patrons think Infotrac is easy to use, but find the catalog hard. As one step toward an independent user group, the staff has been offering regular catalog training sessions. In the local community education bulletin "How to use the MAX computer system at the library" is listed as a class at Northeast the first and third Thursday of each month of the school year. In the last year about 15 people have taken advantage of this. New technology also allowed the reinstallation of a public pay phone after many years. This has provided a valuable service to the community as well as a welcome relief to the staff.

The staff at Northeast continues to seek ways to reach out to the young adults in the community. The provision of the Homework Helper Program through the City's Youth in Minneapolis After-School Program (Y-MAP) has gone through several changes. The program was one of the programs dropped from the local Y-MAP district's offerings in the spring because other programs (with higher attendance) were selected to share in the limited budget. The library was able to find alternate funds to continue the program March through May. With the beginning of a new budget year, Y-MAP restored the program at Northeast in the fall. There were three different tutors this year, who have all worked hard to publicize the program and make it attractive to students. The staff has been pleased to see the number of participants grow.

In addition to furniture and equipment mentioned elswhere in the report Northeast also acquired two ergonomic desk chairs, a barcode scanner to replace one of the frequently broken bar code wands and a second security mirror. An amplified handset was added to the reference desk telephone to help with a staff member's hearing loss. A cash register was installed to bring Northeast into compliance with state accounting guidelines.

-78------1------

The reference desk area was reorganized. All reference materials were brought from the circulation desk and the furniture was rearranged to eliminate a public walkway between the reference desks and the ready reference area. The change gives the reference area greater visisbility, allows better use of the reference materials and uses electrical outlets more efficiently. The new arrangement also permitted the restoration of a microfiche reader to allow better use of reference tools on fiche (the Twin Cities Club Index, MELSA Handicraft Index, and the Library of Congress Subject Headings). The removal of reference works from behind the circulation desk allows for better work flow in that area as well.

An area of growing concern is collection security. Long-overdue and missing items are wasted city resources that artificially inflate the inventory and skew collection development procedures. The staff will avoid buying something if they suspect it may be stolen. As an example, two Qu'rans were bought this summer for Northeast. One was made reference and the other put in the circulation collection. At the end of the year neither can be found and have been marked missing, bringing our total number of missing Qu'rans to four. They have not been replaced. As collection dollars grow scarcer the Library will need to find better ways to protect the taxpayers' investment in its collections.

The coming year will bring its share of challenges: to make the most effective use of new technology, to increase services to a changing community while maximizing staff time, to protect the collection in a time of budget erosion. With the cooperation of management and staff these goals can be met.

-79- Northeast Community Library

Staff Complement

1994

Sue Alexander-Frye Library Assistant I January 1 - December 31

Jill Bambanek Substitute Librarian October 31 - November 31

Marlys Bates Library Aide III January 1 - December 31

Isabelle Eubanks Library Aide I August 1 - December 31

April Guillaume Urban Corps Intern November 15 - December 16

Deborah Hamilton Library Aide I January 1 - January 12

Constance Hill Librarian II January 1 - December 31

Shane Jenner Volunteer November 21 - December 31

Ann Jorgenson Page I January 1 - December 31

Joyce Ludgate Library Aide I January 1 - June 8

Sharon Milewski Substitute Aide January 1 - December 31

Richard Olson Janitor Engineer January 1 - December 31

Rebecca Piepho Urban Corps Intern September 22 - October 21

Brenda Remus Urban Corps Intern January 1 - May 20

Margueritte Sholes Volunteer January 1 - December 31

William Solomon Library Page I .2 February 10 - November 3

Jean Winstead Substitute Librarian February 1 - April 30

Betty Wonter Volunteer January 1 - December 31

Joe Wonter Volunteer January 1 - December 31

Barbara Wuornos Library Aide I .6 February 7 - December 31

-80- NORTHEAST COMMUNITY LIBRARY

Staff Activities 1994

Constance Hill Memberships American Library Association Association for Library Collections & Technical Services Library and Information Technology Association American Society for Information Science Professional Librarians Association of Minneapolis Minneapolis Public Library Staff Association MPL Machine-Assisted Reference Committee Melsa Internet Team

Classes, Workshops Children's Reference Workshop, Central Library, January 19 Diversity Workshop, Central Library, January 19

Conferences, Meetings, Special Events Melsa Internet Team, Melsa Offices, November 16

Pres en ta tions Catalog Skills Refresher, East Lake, Walker, Washburn, North Regional, Nokomis, Linden Hills libraries, July 19, July 27, September 1, September 29, October 18, October 19 Community Education "How to Use Your Library," first and third Thursdays, Northeast Library January-May, September-December.

Sue Alexander-Frye Memberships Professional Librarians Union of Minneapolis Minneapolis Public Library Staff Association North and Northeast Together

Classes, Workshops Cataloging Basics, College of St. Catherine, January 6, 13, 20. Introduction to PCs, Minneapolis Personnel Services Division, Public Health Center, March 30 Introduction to DOS, Minneapolis Personnel Services Division, Public Health Center, July 26 Anoka Children's Storytime Idea Fair, Washburn Library, April 14 Diversity Workshop, Central Library, August 25

Conferences/Meetings/Special Events Youth in Minneapolis After School Program. Various locations. May 20, August 31,

-81- Marlys Bates Memberships AFSCME Minneapolis Public Library Staff Association

Classes, Workshops Introduction to PCs, Minneapolis Personnel Services Division, Public Health Center, March 30 Introduction to DOS, Minneapolis Personnel Services Divison, Public Health Center, July 26 Enhancing Quality Staff in Changing Times, University of Minnesota, Radisson Metrodome, May 3 Diversity Workshop, Northeast Library, August 18

Isabelle Eubanks Memberships AFSCME

Deborah Hamilton Memberships AFSCME

Joyce Ludgate Memberships AFSCME

Ann Jorgenson Classes, Workshops Introduction to PCs, Minneapolis Personnel Services Division, Public Health Center, July 19 Diversity Workshop, North Regional Library, August 16

Barbara Wuornos Memberships AFSME

Classes, Workshops Introduction to PCs, Minneapolis Personnel Services Division, Public Health Center, July 19 Diversity Workshop, Central Library, August 25

William Solomon Classes, Workshops Diversity Workshop, Northeast Library, August 16

-82- SUMNER COMMUNITY LIBRARY Annual Report

1994

This year was an unusual and interesting one for the Sumner staff. In the library world no two days are ever the same and Sumner's staff saw the neighborhood around them continuing to change. The surrounding area has an ever increasing number of persons from Southeast Asia over the last several years and more recently there has been an influx of refugees from Somalia asking for help adapting to their new country.

In light of these changes in the city, Grace Belton, Community Librarian, served as the Library's representative on a committee of the Friends of Minneapolis Public Library to develop programming that will highlight the contributions of the city's newer residents. Under this arrangement the Friends of MPL and the Southeast Asian Community Council presented "Hmong Storytelling, a Reflection of Cultural Heritage." The presentation was moderated and translated by Dr. Yan Dao, professor of Social Sciences at Metropolitan State University and Director of Worldbridge Associates, an organization whose focus is the history and culture of the Hmong people. In response to questions from Mrs. Belton, Dr. Dao was also able to make several suggestions of titles to add to the Sumner collections.

Circulation figures for Sumner remained steady and showed an increase beginning May. All other libraries, Central Library included, showed losses in circulation. Part of this increase might be attributed to the increased use of the agency by the neighboring schools and also by changes in the surrounding population. Since the agency added a separate location for the teen collection, the circulation there has increased, especially for paperback books.

Starting with the summer school "Walkabout" program at Bethune School all of the neighboring schools have increased their visits to the agency. Some of the schools come several times each week with various classes. In September the Minneapolis Community School, a Charter School housed in the Anwatin Junior High School building, opened. Teachers from the school regularly bring their classes to the library, or they check out the library's books to supplement their textbooks.

Collection maintenance was an ongoing issue throughout the year. The small adult and juvenile replacement budgets were quickly expended. The adult fiction collections were all weeded. This created space for the addition of a large print collection and Sumner was added to North Regional's routing list. The adult nonfiction collection was being weeded as the year ended. Some of the items are still in good condition and David McAloney, Library Aide III, has been offering them to agencies whose copies are long overdue or marked missing. A special addition the the Sumner Black History Collection was the gift of several videos of African films. These were presented to the library by DeJunius Hughes, Marketing Director of the ArtSpace Program. The videos were added as reference items to circulate on a special permit.

-83------1---·-···-----

As a further indicator of the diversity of the neighborhood, four English as a Second Language (ESL) students, third and fourth graders from Bethune summer school, came to the library to interview Mrs. Belton. Goran was from Bosnia, Gabriel - Mexico, Laos and Mee - Thailand and the adult supervising assistant in charge of the group was Shreeni from Sri Lanka. They had some interesting questions to ask about the library.

A number of important items were added to the furniture and equipment of the agency during the year. A stationary, lockable case was received to hold the phonotapes, compact discs and videocassettes. This replaced a revolving phonotape rack that broke when it fell to the floor after young patron spun it violently. A security mirror was received and mounted. A major addition to the collection was the subscription to the Information Access product Magazine Index Plus which indexes periodicals and includes full-text for many of the articles indexed.

Kevin Berger, Investigative Reporter with Channel 4, WCCO-TV filmed an interview in the children's room with Helen Williams, Information Management Consultant at the University of St. Catherine. Ms. Berger was looking for a library backdrop that looked like a stereotypical library.

In December Yoji Senna presented a demonstration of Capoeira, the Afro­ Brazilian martial art form. This form of martial arts teaches defensive measure while remaining very dance-like. The program was well attended despite the truly awful weather that evening and was educational as well as entertaining. Mr. Senna was born in Salvador Bahia, Brazil, and now lives in Minneapolis. He has volunteered his time to do another program in 1995.

The new year promises many more changes for the Sumner Community Library and the surrounding neighborhood. At the end of the year a landmark lawsuit was making its way through the courts charging discriminatory housing practices by city, state and federal housing authorities. If this is upheld much of the low-income housing around the library will be replaced and that housing scattered throughout Minneapolis and the suburbs. This will mean major changes as the people move and the housing is razed. The question remains as to what will replace the low-income housing? The staff at Sumner Community Library looks forward to a future filled with changes.

-84- SUMNER LIBRARY

Staff Complement

1994

Grace Belton Community Librarian January 1 - December 31

Mark Gallagher Janitorial Engineer January 1 - December 31

Ndetaiyu Ipsen Homework Helper January 1 - June 30

David McAloney Library Aide III January 1 - December 31

Akisha Russell Homework Helper October - December 31

Lila Shurson Library Aide I January 1 - December 31

Tou Xiong Volunteer January 1 - December 31

-85------1------

SUMNER COMMUNITY LIBRARY

Staff Activities 1994

Grace Belton Memberships Afrocentric Academy Advisory Board Way to Grow Advisory Board Northside Family Connection Advisory Board Minneapolis Public Schools Violence Prevention Committee Focus Group-Youth Studies Program School of Social Work U. of M.

Classes, Workshops Martin Luther King Jr. Holiday Workshop, MN History Center Multicultural Library Personnel Workshop U. of M. Campus Club - Coffman Union

Presentations Panelist at Lincoln Fundamental School in an all-day workshop for parents, children, school teachers and administrators - Alternatives for children to Rap Music, Videos, Nintendos, and TV. I also had a display table of library materials for children and adults. Demonstration for parents - the importance of reading to and with their children - Willard Math/Science/Technology School Northside Family Connection Wade Park Elementary School Shingle Creek Elementary School Read stories to learning disabled children at Lyndale Elementary School Black History presentation of stories at Sabathani Center for parents and children. Summer Reading Program presentation at the Glenwood-Lyndale Community Center, explaining the calendars, purpose of summer reading and how to enroll. Time-shared a booth with Dan Kelty at the Wellness Fair sponsored by the Northside Family Connection at North Commons Park. Stories for Young People - Parks & Libraries - Ultimate Summer - Library Kids, Storytime at North Commons Park. Mentor for Mpls. Youth Coordinating Board.

Conferences/Special Events Way to Grow Celebration of Excellence, Fraser Center-Harris Hall Tribute and exhibition of the Art of Jacob and Gwendolyn Lawrence at Weisman Art Museum U. of M.

Lila Shurson Introduction to PCs

-86- WEBBER PARK COMMUNITY LIBRARY Annual Report

1994

The year 1994 provided new challenges for the Webber Park Staff. There seems to be an increasing change in the nature of the neighborhood with more renters and the older homeowners moving to the suburbs. The influx of new residents increased the number of new card applications. After a springtime rash of bike thefts and violent incidents in the park, the Minneapolis Park Police established a bike patrol. The bike patrol used the library as a frequent rest and information stop on their daily route. There have also been a number of muggings of people using the park and times when children have been threatened and chased into the library by other children. These incidents, while they happen in the park, spill over into the library and seem to be increasing in frequency each year.

The changing neighborhood elicited diverse reference questions and book requests. Popular materials were any book by John Grisham, Danielle Steel for adults, R.L. Stine for young adults, and for children any of the Where's Waldo books. Talking books and large print titles were moved to a more highly visible area near the new books and the circulation of these items increased. The video cassettes, were shifted to the empty phonorecord bind, and continued to be popular with Camden residents. One patron even suggested that one whole wall be turned over to the video collection. The staff is constantly being reminded of the severe space constraints of the agency whenever they are shelving materials. The picture book collection was stringently weeded in summer to provide space for new materials and by the end of the year the shelves were full again. Because the collection is very well used and well treated by its patrons weeding decisions are difficult. The adult fiction books were weeded during the year and the Webber Park staff plans to weed adult non-fiction and children books in 1995.

The Summer Reading Program dominated Webber Park Staff time and space during June, July and August. Nearly 1800 people crowded into Webber Park to attend various programs which included music, puppets, live animals and films. This all happened in a building with very limited floorspace in the reading room and no meeting room. Over 650 children signed up to participate in the reading portion of the program. The Summer Youth Worker, Dorothy Drayton, and the Read Team members were of great assistance to the Webber Park staff in the operation of the program.

The building received attention in 1994. A new roof was added in the summer. It is hoped that the new roof will carry rainwater and thawing ice and snow away from in entrance doors and minimize ice build-up. A patron was injured early in the year when she slipped on ice that had developed in front of the doors. New furniture included a magnifying light, ergonomic desk chair, stands for the staff terminal monitors, a revolving compact disc display, and a desk light. The computer at the reference desk was adjusted and turned to lessen the glare on the screen from the windows. The VCR player/monitor was sent to North Regional to be used in their meeting room.

-87- Richard Shamp, Library Aide III, sen"ed throughout the year on the Library's Ergonomics Committee which is charged with identifying problems with physical work situations and repetitive stress injuries and advising the Administration with ways to solve or minimize the occurence of these problems.

An important goal for the staff in 1994 was to increase the Webber Park Library's visibility and participation in the Camden Community. The work with neighborhood schools such as Hamilton, Shingle Creek, St. Bridget, Loring, and Olson Elementary Schools brought increased requests for books for teachers and for Library Assistant II Joanne Bondy's story times. These special storty times were given both during class visits to the library and during Ms. Bondy's visits to the schools. Hana Sonoda, Library Aide I and Ms. Bondy staffed the library for Showboat Days. In the spring the neighborhood children and Ms. Bondy planted marigolds and petunias in the outdoor planters. In December, the staff members were the recipients of plates of goodies, candy and holiday treats. The Webber Park Staff believed the goal was met when Mr.Shamp recorded that one client had called the staff "neighborhood treasures".

Although Webber Park only has a three person staff, they are highly motivated, interested and involved in the world around them. In 1995 the staff at Webber Park expects to continue their very active participation in their surrounding community and with the library community as well.

-88------_____ J ____ _

WEBBER PARK

Staff Complement

1994

Joanne Bondy Library Assistant II January 1 - December 31

Dorothy Drayton Summer Youth Worker June 1 - August 31

Richard B. Shamp Library Aide III January 1 - December 31

Hana Sonoda Library Aide I January 1 - December 31

Richard Wynsteker Janitorial Engineer January 1 - December 31

-89- WEBBER PARK

Staff Activities 1994

Joanne Bondy Memberships Minnesota Library Association Professional Librarians Union of Minneapolis Miss Bondy's Book Club

Committees Children's Video Selection

Conferences/Meetings/Special Events FOCUS group on WCCO television Best Books for Children - St. Catherine

Presentations Camden Showboat Days, Webber Park Library open house, July 16

Richard Shamp Memberships American Federation of State, County and Municipal Employees, Local 99, Twin City Personal Computer User Group Contributing Marbler at The Minnesota Center for Book Arts The American Association of Individual Investor's Computerized Investing Round Table The National WordPerfect User Group The New Pictorialists The University of Minnesota Alumni Association's Internet Connection (via "Slip" and "Gopher" etc.) MPL Ergonomics Committee

Conferences/Meetings/Special Events Training Session in Advanced Catalogue Searching Techniques (Given by Connie Hill for District I Staff Members) Community Libraries Staff Recognition Breakfast Training Session on Valuing/Managing a Diverse Workforce MPL "GEM" training MPL All Staff Meeting "The Need for Change" - Improv. Info. and All That Jazz. co-sponsored by: MLA, MN Ass.c. of Law Libs., Univ. of St. Thomas, etc.

-90- Hana Sonoda Memberships American Federation of State, County and Municipal Employees, Local 99

Presentations Camden Showboat Days, Webber Park Library open house July 16

Conferences/Meetings/Special Even ts Worker's of Color in the Library, U. of M. Children's Literature in the Classroom - Asian Authors

Richard Wynsteker American Federation of State, County and Municipal Employees, Local 99

-91- DISTRICT II Annual Report

1994

On May 3 everyone in District II came to Walker to meet with Mary Lawson. The topics discussed suggested the principal concerns of our staff. The number one concern in May was the fact that requests sent to Central were too often not being filled. More significant was the number two concern-the impact of Internet and other electronic devices soon to be in common use in the community libraries. Throughout the year we were told that Internet would be coming. By the end of the year Walker was the only library with the capability to use Internet, but because the staff lacked the skills to use it quickly and efficiently it was not used. Nevertheless, the staff knows that Internet and other electronic services are coming, and their arrival will mean big changes in the way we provide services, and eventually in what the public will expect from us.

In preparation for these anticipated changes, in February, Sally Munger, Mary Ann Campbell, Sheila Jorgenson and Kristin Keller attended a MELSA workshop on the Internet. They all found the presentation excellent. It provided a good basic understanding, but it was agreed by those attending that one needs to regularly use Internet to have a thorough understanding.

Both Franklin and Linden Hills, however, did, in 1994, as Sally Munger put it, advance into the 21st century. Linden Hills received InfoTrac,, a CD-~om periodical index. Franklin was even more fortunate, because Infotrac s Magazine ASAP was placed there. It provides full text for about 100 of the 230 magazines indexed. For a small library this is a wonderful addition. Patrons can often find exactly what they need without having to request if from another library. Before this year Reader's Guide to Periodical Literature was the best both libraries had to offer. At the beginning of the year Kristin Keller was named the new Literacy Coordinator for the Franklin Learning Center. One of our major goals in 1994 was to develop more cooperation between Franklin Library and the Franklin Learning Center. It happened. Sally and Kristin worked together to select ABE/GED materials. They referred clients to each other, and when a new student was enrolled, he/she was shown the library. Kristin attended all of the Franklin staff meetings. In May, Sally and Kristin worked together to plan a successful program for American Indian Month. They have worked together in outreach to the schools.

Use of the Learning Center increased. Kristin's goal was to enroll at least 400 students during the year; 508 signed up. In 1993, 488 enrolled, with 21 % coming for 25 hours or more. That figure increased to 37% in 1994.

Late in December the long awaited networking of the Learning Center computers was established. The students now use computers that share files and a printer. Also this year, Kristin and Jeff Hotchkiss worked together to develop a data base system that keeps student files . They are now easily retrievable.

-92------

The Franklin Learning Center has become an efficiently run operation.

Unfortunately, security has become a concern at Walker, Franklin, and the Learning Center. In 1993, we had temporary security guards. This year a full­ time position was created for Walker and a half-time position for Franklin. Scott Zimmerman's presence at Walker helped the staff feel more secure on the job. At Franklin, Terry Nelson does an excellent job, of keeping things peaceful in the library and the Learning Center.

A district shelver, Patti Skorich, began working in April . 7 time. The children's shelver at Walker, Pat Downs-Reid, took a leave of absence to attend library school at Rosary College in Chicago. Patti was able to take over Pat's work and also assist at Linden Hills. There was no time left to provide Franklin with shelving. Patti resigned in September for another job at about the same time Pat returned. Late in December Jayne Graham was hired to replace Patti. She shelves at all three libraries.

For the most, part children's services went well in the district. In April, Roy Woodstrom, the district children's librarian, left to become community librarian at Hosmer. He was not replaced until August 1 when David Coward arrived. This created a problem for Walker. Sally Munger and Sandy Purdue, both busy with their own agencies, pitched in and made some of the school visits Roy would have made. As always, the summer reading programs were successful. Walker, however, without a children's librarian, saw a large decline in enrollment. The fall school visits seemed especially difficult to make because of substitute cutbacks. In small libraries outreach is very important, but budget considerations sometimes conflict with this important job.

Remodeling plans were discussed for Walker and Linden Hills. The Leonard Parker Associates was selected to design Walker. Construction will begin April, 1995. Renovation and expansion of Linden Hills will probably not happen for a few years, and then only if the community and the library can agree on what should be done. A community task force was formed and began monthly meetings in October. They could possibly continue meeting as long as a year. Mary Lawson was selected to be the chairperson. The Linden Hills community is strongly divided on the advisability of expanding, what everyone considers to be, a charming neighborhood library.

The Franklin Learning Center and the three libraries were busy the whole year, yet two of the libraries experienced a not insignificant decline in circulation. Even the library that gained was behind until the last month. Linden Hills ended the year 900 ahead of 1993. It is in one of the more stable neighborhoods of Minneapolis. Is it possible the Franklin and Walker circulation statistics reflect major changes taking place in the inner city? Both libraries remain busy, yet people are not checking out as many books as they used to. Sally Munger notes an increase of activity within the building, the Learning Center may be a contributing factor, but she finds that many of her patrons cannot check anything out because of lost books and large fines. Walker room counts are often equal to Washburn's and sometimes higher, but many of those people are checking out little or nothing. Does the economic status of a neighborhood strongly affect circulation? We don't know.

-93- The district has had a busy year with many changes. The employees at all the agencies worked their hardest to provide the best service possible.

R~spectfullr ~ubmitted, (j . (k- ii.i~i,.:i~

-94- FRANKLIN Annual Report

1994

Although 1994 was a year without staff changes for the library itself, with Sally Munger, Joan Fitzpatrick and Joyce Johnson working together throughout the year, many additional people became a part of the face of the library. Everyone was pleased when Terry Nelson became our permanent half-time security officer on May 16, replacing Scott Zimmerman who became the full-time person at Walker. We also had a Homework Helper for parts of the year, first Clayton Steininger, who resigned in February, and then Melissa Warner who began work in October 1994. The Franklin Learning Center also added several people, making the Library a bustling place.

Of special note is the extremely diverse clientele that we saw throughout the year. Neighborhood demographics continue to shift. Although we still see many American Indian people, more and more of those who are actually using the library to check out materials tend to be African-Americans and Asian­ Americans. In addition, we saw people from all over the world, probably at least partially due to the English as a Second Language help available through the Franklin Learning Center. The library has the feel of a mini-United Nations, with library users from many countries in Africa, China, Thailand, Laos, Cambodia, Russia, Tibet, Mexico, and several countries in Central and South America. In the fall a sudden influx of high school students, recently arrived from Somalia, poured into the library seeking help with school work. We did our best, but for a while it was more than we could handle. Soon, however, the problem was alleviated by the arrival of a homework helper, and by the public school's increasing awareness that these young people needed additional help. The increasing numbers of Spanish speaking patrons led Mary Lawson to designate $1000 for juvenile Spanish language and bilingual materials. Also as a result of increased demands for these materials Sally Munger worked with Kathleen Johnson, head of Children's Services, on a grant request from OLDS (Office of Library Development and Services) that would allow us to buy an additional $5000 worth of Spanish language materials and hire staff for bilingual storytlmes.

Our collaboration with the Franklin Learning Center was strengthened throughout the year as Kristin Keller attended staff meetings, gave valuable input on appropriate materials needed to enhance out ABE/GED collection, and gave good suggestions on a wide variety of topics, including an excellent suggestion for a program for American Indian month.

In the area of technology Franklin took a leap toward the 21st century when on May 6 we received the Magazine ASAP CD-Rom product. This magazine index is very user friendly. It has 230 magazines indexed, 100 of them full-text, and has been in almost constant use since it arrived. Other additions of note included a new L shaped desk that was added for the librarian, and carpeting for the meeting/storytime room. With part of the money from the Friends two multi-colored chairs were also added to be used with the bead maze table selected earlier by Mary Lawson.

-95- Children's services continued to take a good deal of staff time, with school visits, preparation for storytime, assisting teachers and homeschoolers in gathering appropriate materials and planning for and carrying out the summer reading program. This year's summer reading program attracted 533 children, with programs throughout the summer being well attended. We also continue to be involved with the Andersen School Community Education Council.

One program of particular note was that for American Indian Month held on May 19. Robert Des Jarlait, assisted by Keith Lowmaster from the Northern Winds program at the Minnesota Indian Women's Resource Center, did an excellent presentation on the Significance of the Number 4 in American Indian Culture. It was very well received by the 37 people attending.

Two especially fruitful outreach efforts should also be mentioned. On September 10, Kristin Keller and Sally Munger set up a table at the Taste of Phillips. Throughout the day they took over 40 library applications and were able to talk to many neighborhood people about the library and Learning Center. Also, on October 1 7, Sally set up a table at the Grand Opening of the Phoenix Foods store directly across from the library and took about 30 applications from people, many of whom expressed appreciation that we were there.

The reference and reading needs of our patrons were varied. We regularly received questions on job related materials, including resumes and interviewing. We also got questions daily about black authors, particularly women. It was very helpful this year that Carol Van Why came out to discuss collection needs, as we definitely noticed an increase in materials being used by many of our African-American patrons. As would be expected with the Learning Center housed in the library, there were many request for GED/ ABE and ESL materials. It was especially helpful that we were able to do a particularly large order of materials, again through the Collection Development Office, many of which were also available in the Learning Center. The duplication made it much easier for both staffs to assist the learner/patron. We also received many requests for American Indian materials. Many of those requests came from teachers or students, both adults and children, who were working on papers. New titles, of course, both fiction and non-fiction, were asked for throughout the year.

The Phillips neighborhood underwent changes; Common Bread Restaurant closed in July, the Super Value moved out and the Phoenix Group (neighborhood based) took over the operation of the store. Also, the Phillips NRP (Neighborhood Revitalization Project) plan neared completion after several years of hard work by residents.

Inside the library there were several changes as well. In consultation with Adela Peskorz, Young Adult Coordinator, the Teen section was moved from the Children's side to an alcove in the adult non-fiction area. The juvenile American Indian area got an entire bookcase section, and that, and the juvenile African-American areas got better signage. Weeding of the records gave us space to display talking books, adult paperbacks and language cassettes in the former record bins.

Of course, what makes everything work is the staff. Dennis Hanson,

-96- .______,._ __ ------·

Janitor/Engineer kept the building and grounds in excellent repair. Joyce Johnson, Library Aide I,· celebrated one year at Franklin in December and in that time has developed a wonderful rapport with all of Franklin's patrons. Sadly for us and the neighborhood, on December 30, Joan Fitzpatrick, Franklin's extremely able and caring Library Aide III, retired. To celebrate and commemorate Joan's tenure at Franklin, Ms. Munger hosted an open house in Joan's honor on December 29. Over 100 people came throughout the day to greet Joan and enjoy refreshments. The day ended with the presentation of a memory book and a cake. All in all, a very nice way to end the year.

-97- FRANKLIN COMMUNITY LIBRARY

Staff Complement 1994

Joan Fitzpatrick Library Aide III January I-December 31

Dennis Hanson Janitor Engineer January I-December 31

Joyce Johnson Library Aide I January I-December 31

Sally Munger Library Assistant II January I-December 31

-98- FRANKLIN

Staff Activities 1994

Sally Munger Memberships Minnesota Library Association American Library Association Professional Librarians Union of Minneapolis Minneapolis Public Library Staff Association Andersen Community Education Advisory Council

Classes, Workshops Best Books for Children, St. Catherine's College, September 14 and 28 Cultural Diversity Workshop, Northeast Library, April 21

Pres en ta tions Leader Reader, Four Winds School, March 14 Hmong Women's Group, Tour, September 20 Reading as a Tool for School Readiness, Andersen School Even Start Program, November 22 Importance of Reading and Library Cards, Andersen School Parents as Partners, December 1

Special Events Black History Month booth, Boys and Girls Club, February 5 Taste of Phillips informational booth, September 10 Phoenix Foods Grand Opening informational booth, October 15 Book Week Dinner with Arthur Dorras, October 26

Conferences/Meetings/Special Events Public Library Association Conference, Atlanta, Georgia, March 22-27 Minnesota Library Association Conference, Duluth, Minnesota, October 6-7

-99- FRANKLIN LF.ARNI.l«i CfNI'ER. Armual Report 1994

1994 proved a new beginning for the Franklin Learning Center (FLC). This was thanks to its new status as part of the Minneapolis Public Library and its new leadership provided by Center Coordinator, Kristin Keller. FLC continued to provide free, flexible basic skill building in reading, writing, math, English as a second language (ESL) and high school equivalency preparation. As a library agency, FLC was also able to realize true collaboration with the Franklin community Library. This resulted in building the adult basic education (ABE) and English as a second language (ESL) collections, and presenting a special program to celebrate American Indian Month. While the landscape of the Phillips neighborhood continues to show signs of homelessness and underemployment, there are glimmers of hope; these include the opening of the not-for-profit Phoenix Foods and the Family Resource Center at Andersen School. New witnesses to these neighborhood changes include the increasing numbers of people whose primary language is not English. Of the 508 learners who enrolled at the FLC, 219 (43%) enrolled to study English. The everyday frustrations and triumphs of studying really can lead to success. In 1994, 13 FLC learners earned their General Educational Development (GED) diplomas and celebrated at two graduation ceremonies in June and December.

Turning dreams into action would not be possible without the enthusiasa and talent of instructors Nancy Thornbury-Perez and Barbara Pinckney. Nancy and Barbara lent a sense of continuity and guidance not only to FLC students, but to the 88 volunteers who contributed over 3,986 hours of patient and proficient tutoring. 1994 also afforded the FLC the opportunity to participate in new employment and service programs as it welcomed one intern from the Transitional Work Internship Program, and another from Americorps/Youthworks. On December 30, Barbara's permit expired and we bid her a fond farewell. This year also marked the conclusion of the Center's partnership with Cargill, who assisted in financially supporting the Center for over four years. Such interest and investment is greatly appreciated and will be missed. The Learning Center continued to enjoy relationships with the community service learning departments of Augsburg, Bethel, and Macalaster COileges, as well as the University of Minnesota. Such collaborations yielded qualified tutors, and also provided opportunities for outreach. In November, the University newspaper, the Minnesota Daily, featured an article on literacy issues which highlighted the Franklin Learning center. Also this fall, a group of experiential learning specialists, attending a conference at Augsburg COilege, visited the Learning center. After spending a day at the Center, they maintained that the FLC exemplifies how libraries help educate and endow community members with the necessary tools for personal and social transformation.

-100- PROGRAM OBJF.c'l'IVF.S FOR 'IBE FRANKLIN LEARNil«l CEfI'ER PerfoI'IIBllce Measures:

1, To enroll 400 adult learner• 2, To iaprove the reading, -th and ~ication •kill• in 112 or (2SS) of learner•, 3, By the end of the year, 1S learner• will earn a OBD (high school equivalency, 4, 200 learner• will sisn-up for a library card,

OU.tcoaes: Engaging learners to "return to learn" is important in adult literacy prograas, often plagued by learner attrition as participants confront barriers that prevent attendance. Enrollments in 1994 were 508 students (127% of yearly goal). 116 learners could be described as active participants, and comprised 24% of the Year-To-Date enrollment. Active participants are those learners who attend the Center for at least 12 hours in one year. In addition, 53 learners attended the Center for approximately 8 hours in 1994. This year, 132 learners improved their reading, math or communication skills (117% of yearly goal). Progress was determined using standardized tests, instructor or tutor observations, and testing records from GED testing centers and area technical or community colleges. The Center also received phone calls from two employers who noted marked improvement in the language skills of their employees who attended the Learning Center. 13 learners earned their GEDs (86%) of yearly goal), while another 22 students passed one or more tests of the five-part GED test battery. 34 of FLC's learners entered post-secondary training. 213 learners registered for their library cards. It could be noted that many more learners expressed interest in library cards, but were prevented from obtaining them because of fines and homelessness.

Prograa Operation Objectives:

1, Collaborate with library'• technical aupport staff to •tr-line data collection and statistical reporting, 2, Eatablish a regular reporting achedule with central and district library adainistration, including info~tion regarding issues and trends that iapact literacy prograas, 3, Collaborate with Franklin Library Staff to present two cultural eventa, 4, Enaure 3,500 hours of of volunteer •ervice (tutorina or clerical support), outcomes:

At year's end, the database software (Microsoft Access) had arrived and was in the process of being customized to suit program needs. The FLC also joined the information age by acquiring a CD capable Macintosh, which was networked with existing computers and printers. The technical support team of Jeff Hotchkiss and Deo Scioco was instrumental in facilitating this process.

-101- outcomes (Continued) The Franklin Learning Center and Library collaborated in recruiting local artists Robert DesJarlait and Keith Lowmaster to present "The Significance of the Number Four in Native American CUiture". More than 60 people attended the May event. FLC, Franklin, and Central staff also worked together with relevant social service agencies to develop and write a grant for funds that would better enable MPLIC to address the reading needs of Latino families. Their teamwork succeeded, and funding was received for Spanish Language materials and a series of workshops, which will begin in the spring of 1995. The Franklin Learning Center is truly beholden to the 88 volunteers who more than demonstrated their dedication through the 3,968 (113% of yearly goal) hours of donated time. Many volunteers find the Center through referrals from the Minnesota Literacy Council, the Volunteer Connection, the Loring-Nicollet Bethlehem Center, and the service learning departments of local colleges. Their talents were recognized with Planetarium tickets and a year-end party. Many thank and kudos to all! outreach: outreach is done through continual announcements in newspapers, social service directories, and libraries and churches. Linkage with agencies, especially those along Franklin Avenue, is essential to assure a smooth system of referrals for student services. Two such agencies are the Phillips Job Bank and the Loring-Nicollet Bethlehem Center (LNB). The Phillips Job Bank provided GED fee payment, resume development and two job orientation workshops at the Learning Center. LNB presented a workshop on finding and developing job aptitudes; it also provided the re­ freshments and gifts at the twice yearly graduation ceremonies attended by FLC graduates. In 1994, Center Coordinator attended monthly community meetings which included the Andersen Advisory Council, School Redesign Initiative, and Metro Literacy Coordinator's meetings at the Minnesota Literacy Council. Special events included the spring and autumn volunteer fairs sponsored by the University of Minnesota, Augsburg, Bethel, and Macs.laster Colleges. Both the Franklin Learning Center and the Franklin Community Library attended the Taste of Phillips fair in September.

-102- Prograa Distribution Based on Intake .Assessment In addition to their stated goals, students enrolling in the Franklin Learning Center are assigned to a program strand based on their reading comprehension and vocabulary test results from initial intake. Test results are scaled according to approximate grade level. The Center uses the Adult Basic Literacy Examination (ABLE) and the English as a Second Language Oral Assessment (ESLOA).

Adult Basic F.ducation (ABE) Nullber of Students Beginning Level ( 0 - 4 grade level) 42 Intermediate Level ( 5 - 8 grade level) 81 Total: 123

Adult Prep (9th grade level and above)

Adult Prep Enhance 78 (For learners with HS diplomas or GEDs who are enhancing their skills)

Adult Prep GED 72 (For learners who have not finished high school) Total: 150

F.nglish as a Second Language (P.SL) ESL - Beginning Level 60 ESL - Intermediate Level 107 ESL - Advanced Level 52 Total: 219

Unlisted (Describes learners who were 16 reticent to take initial test or who enrolled to study conversation/pronunciation). Total: 16

Student Goals Stated upon F.nrollaent (Students aay check 2 goals):

Learn to read and write better: 178 Speak English better: 118 Pass one or more of the GED tests: 108 Learn to do math better: 34 Learn Computers: 47 Learn study skills for college: 9 Unlisted: 14

-103- STATISTICAL SlNWU:ES OP STODENTS New Students: 508 Number of learners who attended 12 or more hours: 116 Number of learners who showed measurable progress in reading, math or communication: 132 Number of GEDs earned: 13 Number of learners who passed one or more of the five GED tests: 24 Number of learners who advanced to post secondary training: 34

Age Patterns Count Percentage

0-20 years 47 9% 21-30 years 185 36% 31-40 years 144 2~ 41-50 years 67 13% 51-60 years 20 4% 60+ years 7 1% Unlisted 38 ~ Average Age: 32 Gender Count Percentage Female 175 34% Male 333 66% Race/Ethnic Origin Count Percentage

Asian/Pacific Islander 68 13% Black/African American 261 51% caucasian 49 10% Hispanic 62 12% Native American 42 ~ Unlisted 26 5" !!ducat ion Upon Count Percentage Enro 1 laent :

0 - 8th grade 79 16% 9 - 11th grade 162 32% HS grad/GED 197 39% Unlisted 70 14%

-104- STATISTICAL stllfARIF.S OF VOUJN1'BBRS Gender: Female 57 Male = 31

Total= 88

Etlmic Background: Asian/Pacific Islander= 1 caucasian = 75 African American= 5 Hispanic= 1 Native American= 4 Not given= 2

Total = 88

F.ducatiooal Bacqround: High School/GED= 14 Some College= 18 Bachelor of Arts or Science= 36 Masters = 14 PhD. = 1 Not Given = s Total = 88

Age Range: 16-19 = 2 Total Hours: 3,968 20-29 = 34 30-39 = 12 4o-49 = 14 SO-S9 = 6 60-69 = 11 70-79 = 5 Other= 4

Total = 88

-105- Ul'ILIZATIOO OF CDNJNI1Y IIGENCIES Franklin Learning Center has worked cooperatively with a number of agencies by referring and assessing learners; facilitating access to social services; sharing instructional materials and ideas; collaborating to recruit, train and place volunteers; and developing and presenting relevant workshops for students. Below is a list of the agencies and the goods and services that were provided or shared: Augsburg College--Volunteer tutors Bethel College - Volunteer tutors catholic Charities--Employment referrals and bus vouchers Coaaunity Ellergency Services--beds Eaergency General Assistance (Hennepin County)--Housing Free Store--Furniture and household items Hennepin County Adult Corrections--<>mbudsman and chemical dependency services Hoaewort Helper (YMAP and Franklin Library)--Tutoring for young teens and children U.S. Departaent of 1.. igration & Naturalization--Citizenship processing and training Lehlann Center (Mpls. Adult Basic and Continuing Education) GED and BEST testing. Lino Lakes Adult Correctional Facility--Work release agreements to ensure GED completion Loring-Nicollet Bethlehell Center--housing, social services, aptitude discovery workshops, volunteer training, graduation festivities. Mpls. F.aployaent and Training--Information regarding the Neighborhood Employment Network (NET), intern services through the Transitional Work Intership Program Metro Mobility--Transportation Midwest F&r11110rkers F.aployaent and Training--Eaployment Minnesota Indian Wollen's Resource Center--Artwork and referrals to arts program and presentations Minnesota Literacy Council--Volunteer tutors and materials Mpls. Technical College--Employment and testing Phillips Coaaunity Developaent Corporation-GED testing fees, graduation stipends, employment referrals, and job orientation workshops. Project OFF-Streets--Housing Red Cross--Emergency housing sabathani--Furniture and household items SOS-Crisis--Housing STRIDE vendors (various) childcare, vocational counseling and testing fees Uptown Couaaunity Clinic--Healthcare Work Readiness (Hennepin County)--Testing and referrals Youthworks/Aaericorps -- Interns

-106- FRANKLIN LEARNING CENTER Staff Complement

1994

Kristin Keller Literacy Coordinator January I-December 31

Barbara Pinckney Literacy Instructor January I-December 31 Permit Worker, Part time

Nancy Thornbury-Perez Literacy Instructor January 1 - December 31 Permit Worker, .8 time

-107- Franklin Learning Center Staff Activities 1994

Nancy Thornbury Memberships Minnesota Literacy Council Classes/Workshops Introduction to the Internet Organization of Knowledge in the Library and Information Science Program, the College of St. catherine Barbara Pinckney Memberships Minnesota Literacy Council Classes/Workshops Continuing Education Credits, Minneapolis School District #1 Undoing Racism Workshop, Loring-Nicollet Bethlehem Center

Kristin Keller Memberships Minnesota Literacy Council Minnesota Association of Adult Continuing Education Classes /Workshops Introduction to the Internet Legislating Change Conference, Literacy Minnesota Total Volunteer Management Training, united Way Making Waves: Managing Literacy Programs, Minnesota Literacy Council Conference. Alternative Dispute Resolution Techniques, Minnesota Continuing Legal Education Workshop

-108- LINDEN HILLS Annual Report

1994

The Linden Hills floor plan occupied center stage for much of the year. Starting in January, the workroom/office was completely revamped to create more floor space for the delivery area and for the adult book trucks. Next, the public area on the adult floor was brought into ADA (Americans with Disabilities Act) compliance with the addition of two smaller terminal work stations, a table to contain all consumer information, two mixed media racks--one to house the compact discs and music and language tapes, and the other to hold the books on tape and videos. The most appreciated and commented upon change was the removal of the five Gaylord paperback racks which were replaced by two side by side, six foot long, double sided shelving units. The paperbacks are now shelved alphabetically by author within each genre.

The outside of the building received a new much needed system of gutters and downspouts.

In response to the proposed remodeling and expansion of the library, in August, Steve Minn, 13th ward council member, asked for a tour of the library. Sheila Jorgenson, community librarian, conducted the tour. Mr. Minn was accompanied by his assistant, Karen Collier, Kathleen Lamb, member of the library board and the library director, Susan Goldberg Kent. Sheila also gave out copies of a brief written report on the status of the library.

On the last Thursday in September, the long awaited Linden Hills Advisory Committee met for the first time. It was a committee of nine, including Mary Lawson, Chief of Community Libraries. Mary was elected facilitator. Their charge was to make recommendations on a proposal to remodel and expand the library. It is possible they could recommend that no changes be made. Their recommendation will be presented sometime in 1995.

Statistically, Linden Hills was one of two branches to end the year on the plus side in circulation. Juvenile circulation enjoyed almost half of the total , and reference statistics showed increases in the in-person and phone queries.

The three service areas--adult, teen and juvenile, each enjoyed great usage. The adult areas were systematically weeded this year, thus keeping the collection current and viable. The teen area received an infusion of non-fiction titles which proved popular. The children's room was made more open and inviting with the removal of a book truck and desk that partially blocked the picture book section.

Administering the summer reading program was made easier with the placing of large informative posters upstairs and down, and the streamlining of registration and prize awarding procedures. In addition to the regularly scheduled live programs, two local programs were added. Kathy Gyro, Linden Hills shelver, offered a four part calligraphy class, and the Lake Harriet Dance Center

-109- students, with the help of their teacher, gave dance step demonstrations.

Later in the year, Sandra Purdue, children's librarian, was part of a system wide planning committee for the "Read Across America" series of community library programs. Linden Hills' offering was music and comedy by Kit 'n kaboodle on November 12. December's two programs were an evening family puppet program and holiday tea, and the ever popular magician, Norm Barnhart.

As an agency participating in the community, library staff, plus Gary Cooper, district II librarian, operated a booth at the Linden Hills festival, Sunday, May 22, presenting our popular game, "Stump the Librarian."

In turn, the community demonstrated its appreciation of the library through the 9th annual children's York Avenue Art Fair, which raised $118 for the library. A second benefit was the "Read 'til You Sweat" marathon sponsored by the local bookstore, Wild Rumpus, which raised $310 for children's materials. The community also provided us with volunteers: 10 "Read Team" volunteers for the summer reading program, and the two faithful adult volunteers who keep our enumerable gift books sorted and packed for delivery to the Minneapolis Public Library Friends office.

There were many new technologies introduced this year that benefited staff and patrons alike. InfoTrac, the CD-ROM periodical index, was enthusiastically welcomed by patrons. LVIS was installed (computer prompted telephone calls to patrons notifying them of available holds). Patrons gained the ability to check their library record on the public catalog, and also to place their own holds on the catalog. A touchtone telephone renewal system was made available to patrons, and near the end of the year staff received training in, and began using, in-house e-mail.

In the area of staffing, the addition of the . 7 Library Aide I has helped immeasurably in keeping up with the work load and has lessened substitution needs for the library.

Though it is a small library, the staff commitment to excellent public service remained high throughout the year.

-110- LINDEN HILLS COMMUNITY LIBRARY

Staff Complement 1994

Mary Babineau Library Aide I January 1 - December 31

Andrea Grundner Library Aide I .7 January 1 - December 31

Katherine Gyro Library Page I . 7 January 1 - March 12 Library Page I .5 March 14 - September 9

Sheila Jorgenson Librarian II January 1 - December 31

Kathryn Ketcham Library Aide III January 1 - December 31

Denis McLaughlin Substitute Librarian II January 22 - December 31

Catherine Pruszynski Substitute Aide I January 1 - December 31

Sandra Purdue Library Assistant I January 1 - December 31

James Ruiz Library Page I .5 October 10 - December 31

Daniel Swenson Janitorial Engineer January 1 - December 31

Chris Till Substitute Librarian II January 1 - December 31

-111- LINDEN' HILLS COMMUNITY LIBRARY

Staff Activities

1994

Sheila Jorgenson Membership American Library Association Public Library Association Professional Librarians Union of Minneapolis Minneapolis Public Library Staff Association Linden Hills Business Association Classes Workshops Introduction to Personal Computers, City of Minneapolis, July 18 Diversity training, East Lake Library, May 10 "Connections of Internet,'' teleconference, University of St. Thomas, March 31 E-mail training, December 13

Presentations Building tour for the benefit of 13th ward alderman, Steve Minn, Kathleen Lamb, city council appointee to the library board and library director, Susan Goldberg Kent Conferences/Meetings/ Special Events

Linden Hills Business Association Meetings, 2nd Wednesday of every month "Stump the librarian" booth at the annual Linden Hills Festival, May 22 Public Library Association convention, Atlanta, Georgia, March 23-27 Received the "Award of Excellence" for American with Disabilities Act floor planning, Library board room, February 16

Sandra Purdue Memberships Minnesota Library Association Betsy Tacy Society, National and Minneapolis chapters Classes, Workshops

Diversity training, Northeast Library, July 21 E-mail training, December 13

-112- Conferences/Meeting/Special Events Devised the 1994 summer reading program school-age films program routing schedule in March District Y-MAP meeting at Linden Hills Park, April 7 Attended children's storytime idea fair at Cottage Grove Library, April 12 Kerlan Award speech at University Of Minnesota, May 3 Staff''Stump the Librarian" booth at Linden Hills Festive, May 22 Attended Chase lecture at University of Minnesota by author Paul Fleischman, June 14 Read Across America committee meetings, June 21, July 15, August 18 and August 23 Read Team recognition party, Central Library, August 24 Minnesota Library Association conference, Duluth, Minnesota, October 6 - 7 Kerlan Benefit at Minnesota History Center, October 15 Book Week dinner, speech by Eve Bunting, University of Minnesota, October 25

Kathryn Ketcham Memberships

Local 99

Classes, Workshops

Diversity training, Central Library, August 25 Introduction to Personal Computers, City of Minneapolis, October 18

Kary Babineau Memberships

Minneapolis Public Library Staff Association

Classes, Workshops Diversity training, Central Library, August 11

Andrea Grundner Classes, Workshops Diversity training, Central Library, June 15

-113- Katherine Gyro Classes, Workshops Diversity training, Central Library, June 2 Special Events Taught summer reading program calligraphy classes, July Staff "Stump the Librarian" booth at Linden Hills Festival, May 22

Jaaes Ruiz Memberships Local 99

-114- WALKER Annual Report

1994

Walker Library, along with the rest of the system, experienced a large drop in circulation for 1994. There were many months when we lost between 2000-3000. At the end of the year we were down about 20,000. We have no explanation for this drop.

We are pleased, however, that adult circulation, even though it dropped somewhat, remains high compared with other community libraries. Overall, Walker is usually third or fourth in circulation, but is always second only to Washburn in circulation of adult materials.

In spite of the heavy use of the adult collection the shelves were becoming very tight, especially in the business section. Therefore, we initiated the most extensive weeding project Walker has had in years. In January Sandra Roback weeded fiction. A lot was removed but we still need to take out more. Mary Ann Campbell began weeding non-fiction in February; we didn't finish until October. Most often in the business section, but elsewhere too, we found many unused and dated volumes on our shelves. the whole non-fiction collection now not only looks better, but also is much easier for reference staff and patrons to use.

Roy Woodstrom pulled a lot out of the juvenile non-fiction in March and April. In October David Coward pulled many volumes of picture books and juvenile fiction. Early in 1995 we plan to finish weeding the juvenile non-fiction.

One piece of weeding we did represents the end of an era. All phonograph records were removed. Music recordings now are available only on compact discs and cassettes.

In June Carol Van Why, book selection librarian, spent an afternoon at Walker studying the collection with us in an attempt to determine our strong and weak points. Her visit helped her and us in gaining a better grasp of the collection.

In the last few years security has been an important issue at Walker. There have been far too many incidents of disruptive and criminal behavior in the library and up above. On April 11 Scott Zimmerman became our permanent full­ time security guard. Scott was a security guard here temporarily in 1993. We are glad to have him back. His presence has improved the environment for employees and the public.

There were many staff changes during the year. Susan Vos, library aide I, left in April to become a library aide II with the Interlibrary Loan Department. She was quickly replaced by Anita Kent, whose job with the same department had just been eliminated. Emily Peabody transferred to East Lake in early June. She was not replaced until mid-October when Ophelia Bergman was hired. Our juvenile shelver, Patricia Downs-Reid, left in December to become the new library assistant at Pierre Bottineau. She will be replaced sometime in early

-115- 1995. The children's librarian's position opened up in April when Roy Woodstrom left to become agency head at Hosmer. In June Gary Cooper and Mary Lawson interviewed candidates from around the country. David Coward, formerly a children's librarian with the Kansas City, Kansas Public Library, was selected and began work on August 1.

Understandably, with the many changes during the year the library aides were under pressure to keep on top of things. Sometimes the processing and shelving of magazines backed up, but on the whole, they handled things admirably. Early in the year, David Salmon came to Walker and trained Tom McClelland and Sue Vos to enter periodicals into acquisitions. We began doing it, but, with all the staff changes and staff shortages, we couldn't find the time to keep up. In the fall Kate Ketcham at Linden Hills made all the initial entries for us and then Tom, with some assistance from Lee Kamel, managed to find time to get all current issues entered. By the end of the year entering magazines into acquisitions had become a standard procedure.

The reference staff was kept busy with the wide variety of questions Walker gets. Of course, as always, this included some very tough business questions. Now that we have electronic reference sources some questions that used to be difficult, or impossible, can now be answered. Online searching has been a part of Walker's service for years and we've noticed that a number of our patrons have come to expect it. In 1994 we averaged over 20 searches a month. Mary Ann made some successful tentative ventures into First Search and MULS online. Patrons were pleased with the information. We know this is just the beginning of the many new electronic services we will be encountering in the next few years.

We lost a good children's librarian and gained one. Roy Woodstrom left in April and David Coward arrived in August. The four month gap posed some problems for us. We had to get through most of summer reading without a children's librarian. Sally Munger and Sandy Purdue helped us out by making one school visit each for Walker, in addition to their own. We were fortunate to find four Read Team volunteers to help us with summer reading registration and related tasks. In spite of the assistance, without a children's librarian enrollment dropped almost 50% to 500.

The change in librarians interfered with book selection. Roy ordered things before he left, and even after he was at Hosmer he placed some orders for Walker. With the shelves being as full as they were, we decided it wasn't essential to spend the remaining money. $1000 was transferred to the adult replacement fund, and it was spent by the deadline of September 1.

Plans for remodeling the library moved along quickly. Leonard Parker Associates Incorporated was selected. Architects and engineers from the company were in the library often during the year. Francis Bulbulian, architect assigned to the project, and a few of his associates met periodically with Gary Cooper and Mary Lawson to review plans. He also met a few times with the staff to gather input from them.

The Walker staff worked hard throughout the year. We were all delighted that

-116- two of the employees were rewarded for their hard work with Employee of Excellence awards. It's true, Bill Townsend received one for work he had done at Central, but he continues his excellent work at Walker. Sandra Roback was nominated by her fellow workers. Only a few of these awards are granted each year and we were pleased to have two of them at Walker.

-117- WALKER COMMUNITY LIBRARY

Staff Complement 1994

Ophelia Bergman .5 Library Aide I October 18-December 31

Mary Ann Campbell .8 Library Assistant I January I-December 31

Gary Cooper District Librarian IV January I-December 31

David Coward Librarian II August I-December 31

Patricia Downs-Reid .5 Library Page January !-December 9

Jayne Graham .7 Library Page I December 20-December 31

Lee Kamel Library Aide III January 1-December 31

Anita Kent Library Aide I May 2-December 31

Shelley Kraines Library Aide I January 1 - December 31

Thomas McClelland Library Aide I January 1 - December 31

J. Emily Peabody .5 Library Aide I January I-June 9

Susan Reynolds Janitor Engineer January I-December 31

Sandra Roback .5 Library Assistant I January I-December 31

Dale Sandberg Library Page I January I-January 7

Laura Shirley .5 Library Aide I January I-December 31

Patti Skorich .7 Library Page I April 25-September 19

William Townsend Library Page I January 24-December 31

Gregory Voigt .5 Janitorial Worker January I-December 31

Susan Vos Library Aide I January I-April 15

Roy Woodstrom Librarian II January I-April 9

-118- ·-·------~-----···-··--·- ·------l --- -· -- -

Walker

Staff Activities 1994

Gary Cooper Memberships Minnesota Library Association Librarians Supervisors' Union of Minneapolis Southwest Community Education Advisory Council

Classes, Workshops Cultural Diversity training, East Lake Library, May 10

David Coward Memberships American Library Association National Association for the Preservation and Perpetuation of Storytelling

Mary Ann Campbell Memberships Minnesota Library Association Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis

Classes, Workshops Dialog training, St. Catherine's College, February 8 Internet Training, Rosedale Library, March 15 Introduction to Personal Computers, City of Minneapolis, March 30 Cultural Diversity training, Northeast Library, July 21

Sandra Roback Memberships Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis

Classes, Workshops "Roots and Branches" Diversity Workshop, Walker Community Church, Minneapolis, December 2, December 16, January 6, 1995

Conferences/Meetings/Special Events Received the "Award of Excellence" for creative and artistic displays, Library Board Room, February 16

-119- ··- -

DISTRICT III Annual Report

1994

Collection development issues and services to children and young adults were emphasized this year in District Ill. Carol Van Why, new head or the Community Libraries Collection Development Office made walk-through visits of all District III agency collections, spending a half day in each agency and consulting with staff on perceived needs in all subject areas. Meetings were held to discuss collection development areas, continuations needs, and the materials budget. A more nexible budgeting approach allowed for more sharing within the district this year. Washburn was able to transfer nearly $2000 of its materials allotment to Hosmer without slighting its own patrons' needs, and within Washburn's own materials budget, adjustments were made in response to circulation indicators. All agencies weeded their adult collections, including Washburn, who completed a weeding for the nrst time since its reopening three years ago. Also weeded from agency collections were all phonodiscs--a now­ obsolete format. A survey of patron tastes in recorded books was done in October with a strong showing from library users who are fond of books on tape.

New reference technologies were also added to Nokomis and Hosmer this year. After a trial period with both Newsbank and Ebsco full-text products, a decision was made to add the full-text version of Int"otrac to Hosmer. Their patrons are pleased to extract whole articles from over one hundred magazines, many of which Hosmer does not own. Nokomis received the magazine index version of Infotrac on cd-rom and is very pleased with that version as well.

Children's services played an active role in all District III agencies this year. Everyone reported excellent summer reading program statistics, though not as high as last year's record breaking numbers. Hosmer signed up 874 children, Nokomis had 1075 children participating and Washburn recorded over 1500 readers. Read Team volunteers contributed numerous hours or help registering children and handing out incentives. Washburn and Hosmer Community Libraries also added Homework Helpers to their staffs. This program is a part or the Youth in Minneapolis Arter-school Program (YMAP) involving city parks, libraries and other institutions working with children. Middle-school aged children are the targeted audience but any student with homework needs is helped.

Major personnel changes and additions occurred this year. Virginia Bush was promoted rrom Hosmer to Assistant Department Head, Children's Services Department, and Roy Woodstrom was hired from Walker Community Library in her place. Additional permanent staff hours were gained in District III libraries. At Washburn, Susan Glenn went from part-time status to rull-time Children's Librarian II, and Nokomis was able to hire Doug Mruz as a full-time Aide I rather than replace a .8 opening. A full-time shelving position was also added to the district when Barbara Klug was hired, with her work hours shared by Hosmer and Washburn. All staff attended mandatory workshops on Diversity Training, held throughout the year.

Circulation fell at district agencies this year, and the opening of the newly

-120- refurbished Southdale Library after its year-long remodeling proJect may be the cause. Increases in reference statistics, program attendance and room counts do not indicate falling interest on the part of our patrons, however. District III stat'f and their collections continue to offer excellent public service to our diverse populations.

Respectt'ully submitted,

Ann C. Christensen District/Community Librarian

-121- HOSMER COMMUNITY LIBRARY Annual Report

1994

Hosmer Library provided an ever increasing range of information resources and program services to meet the needs of its community in 1994. Hosmer was an active and busy place.

Hosmer's goals for collection and information services were addressed by several changes this year. Infotrac was an important gain. This periodical index includes full-text articles for 100 magazines and abstracts of 300 more. heavily increasing patron periodical usage without that usage reflected in circulation. In addition, the reference section of Hosmer was expanded and relocated near the librarian's desk. Hosmer's non-fiction collection was strenp:thenect. too. responding to expressed patron needs in the areas of multicultura! ctiversitv. women of achievement, and classic historical texts.

Children are the hope of the future. By helping children realize the value or libraries as both a timely and life-long resource providing information and enjoyment, staH at Hosmer fulfilled another major goal. Preschool storvtimes and puppet shows have been well attended throughout the year. averaging 60 children and care givers per story hour. The summer reading program. "Library Kids Check It Out," had 874 children participating. The Homework Helper program, successful in its third year at Hosmer. is tutored by Rachel Schultz. back for her second year. School contacts have been an important part of outreach services. Wilder Fundamental, Wilder Contemporary. Bancroft and Richard Green Central Park Elementary Schools came throughout the year for library tours, report research and storytime presentations. A home schooling group from Richard Green also regularly uses Hosmer for assignments.

Because Hosmer is a community library existing to serve the needs of its community, it must be seen as an integral part ot' that community. To do this errectively, participation in neighborhood activities by committed staff is necessary. Outreach efforts included attendance at numerous locally sponsored meetings, conferences and events. Virginia Bush staff'ed a library information booth at the Boys and Girls Club in February; Roy Woodstrom spoke before 2000 assembled students at the Stop the Violence Rally in May, attended the annual Central Neighborhood Association meeting, and participated in the "Role of Twin Cities Libraries in a World of Information" conference held at Sabathani by the Metropolitan Council.

Violence continues to plague the Hosmer neighborhood. A fit'teen year old was murdered in April and the man who put up a cross to mark the spot was beaten and his house fire bombed. In October. three youths were shot in separate mindless killings. Despite the crimes, the Hosmer community is t'il!ect with dedicated, caring people who wish to turn these problems around. Hosmer itself is seen as a safe and welcoming place.

Transition and change were themes that shaped other parts of Hosmer's year as

-122- well. The proposal before the Capital Long-Range Improvement Committee for the renovation and expansion of this building has far-reaching impact on the community and the service potential the library can oner. Stan and patrons are excited about these up-coming possibilities. Stan changes also occurred. Community librarian Virginia Bush left in February for a promotion. and Roy Woodstrom transferred from Walker Community Library in April. When Barbara Klug was hired, a new position of full-time district Page I (shared with Washburn) provided regular shelving hours. Long-time lower level tenant. the Child Care Resource Center, moved out in December vacating what used to be the old children's room.

Furniture and equipment received this year included a new refrigerator t'or the staff room, four ergonomic office chairs and a bookcase for the librarian's desk. In addition. the city created a handicapped parking spot in front of' the library. and installed a new light mid-block on 36th Street to help i!!uminate library parking.

-123- HOSMER COMMUNITY LIBRARY Staff Complement

1994

Judith Bagan Library Aide III January I-December 31

Virginia Bush Community Librarian II January I -February 17

James Tanberg Jani tor-Engineer January I -December 31

Beth Underdahl Library Aide I January I -December 31

Roy Woodstrom Community Librarian II April 11 - December 31

Jan Guigino Substitute Librarian I July 1 - December 31

John Passi Substitute Aide I January I -December 31

Yvonne Staubus Substitute Aide I January I-December 31

Suzanne Newell Homework Helper January I-March 31

Rachel Schultz Homework Helper April 5-December 31

-124- ______.... ______

HOSMER COMMUNITY LIBRARY

Staff Activities 1994

Virginia Bush Memberships American Library Association Public Library Association Professional Librarian's Union of Minneapolis Wilder Community Education Council Y-MAP (Youth in Minneapolis After-School Program)

Judith:_ Bagan Memberships AFSCME, Local 99

C!asses, Workshops Advanced Boolean Searching, Minneapolis Public Library

Beth Underdahl Memberships AFSCME, Local 99

RQY Woodstrom Memberships Professional Librarian's Union of Minneapolis: negotiating team member, union steward Y-MAP (Youth in Minneapolis After-School Program)

~lasses, Worki;hops Role of Children's Librarians, MELSA Advanced Boolean Searching, Minneapolis Public Library

Presentations Children's Librarians Storytime Workshop, MELSA Information booth at Central Neighborhood Improvement Association annual meeting Neighborhood Revitalization Program meetings, Sabathani Southside Family Center Read to Me workshops (two) Stop the Violence Rally, Richard Green Central Park School

-125- NOKOMIS COMMUNITY LIBRARY Annual Report

1994

This was a stable year for Nokomis, with its solid emphasis on children's services and collection development. Despite a dip in circulation of approximately 2300 items, activities at the library continued at a steady pace.

A new reference tool was added to the collection when Nokomis received the compact disk version or Int"otrac, the periodicals index. Patrons had no trouble learning to use this new resource. The entire collection was weeded this year, and the adult record collection withdrawn. This is now an obsolete format for community libraries.

Work with children continued to be a major component of patron services. One thousand seventy-nve children registered for the summer reading program, and the valued corps or Read Team volunteers helped greatly. Lucy Selander, Nokomis Children's Assistant, continued to have excellent turn-outs for her Wednesday morning story hours. Family films were shown one Monday evening per month and a successful eight-week run of toddler story times were held during October and November. In addition to these regular duties, Lucy was also active in the community, making school contacts and appearing regularly as a storyteller on the Minneapolis Children's Hospital television program, "Wishing Well." Local schools, like the Dowling School special education classes, visit weekly during the school year. One loss to children's services was the sudden resignation of Molly Rivers, who had been Nokomis' Homework Helper, which eliminated that program from this library.

Staffing changes included creating a full-time Aide I position from a .8 vacancy, when Douglas Mruz transferred from the Circulation Department. This additional staffing one day per week allows for more flexibility in scheduling. Joseph Fizel was hired in April, as a full-time Library Page I, replacing William Townsend who left for Walker Community Library.

A bit of library and neighborhood history was developed this year, when the long-neglected Longfellow House was moved to its new site on Hiawatha Avenue and the Parkway. Longfellow House, among its varied past uses, was for many years the Longfellow Library, precursor to Nokomis Community Library. It is undergoing repair, and when complete it will be the information building for Minnehaha Park.

Furniture received this year included seven ergonomic desk chairs. The staff" room was painted and touch-up painting was done in the lower level hall, and in the entrance foyers. The roof continues to need some repair. Locks were changed in the basement and service doors, and new door handles were installed following the Americans With Disabilities Act guidelines. The drain in the staff room sink was blocked by rocks and gravel thrown into the roof-top vent pipe (presumably by vandals) and needed several plumbing calls to fix.

-126------·---·----'-·---·----·--·

NOKOMIS COMMUNITY LIBRARY Staff Complement

1994

Mary Hann Community Librarian II January I -December 31

Lucy Selander Library Assistant I January I-December 31

Patricia Pedersen Library Aide III January I -December 31

Mary Booth Library Aide I January I-December 31

Douglas Mruz Library Aide I April 18-December 31

Glen Giefer Library Page I .5 January I -December 31

William Townsend Library Page I January I-January 21

Spring Moody Library Page I (permit) January 31-April 13

Joseph Fizel Library Page I .5 April 18-December 31

Karen Lundquist Substitute Aide I January I-December 31

Lois Hall Substitute Librarian January I-December 31

Marilyn McConnell Substitue Librarian January I -December 31

Kalin Neumann Janitor Engineer January I-December 31

-127- NOKOMIS COMMUNITY LIBRARY

Staff Activities 1994

Mary Hanft Classes, Workshops Electronic Reference Services, MELSA Best Books for Children, College of St. Catherine

Conferences, Meetings, Special Events Children's Literature Conference, University of St. Thomas

Luc_}' Selander Member:,_hips American Library Association Minnesota Library Association Minneapolis Public Library Staff Association Friends or the Minneapolis Public Library Kerlan Collection Friend WISE Resource Volunteer, Minneapolis Public Schools

qasses, Workshops Children's Storytime Idea Fair, MELSA Best Books for Children, College of St. Catherine

Gonferences, M_eetings, Special Events Minnesota Library Association Annual Conference, Duluth

Presentations Televised storytelling on Wishing Well Program. Minneapolis Children's Hospital Children's Storytime Idea Fair, MELSA

Domtlas Mruz M~rn_berships Ergonomics Committee, Minneapolis Public Library

-128- WASHBURN COMMUNITY LIBRARY Annual Report

1994

This was a year of adjustment and balance at Washburn as serious attention was given to adult and Juvenile collections. Collection development took a new turn when Carol Van Why was named the head of the Community Libraries Collection Development Office. She spent a day at Washburn going through our collection, looking at its strengths and weaknesses. More nexibility in the materials budget allowed us to move money to areas needing development: teen non-fiction, adult replacements, reference and older Juvenile non-fiction. Our budget year ended earlier than usual, September 15. But despite the early close, we were able to expend our allotments nearly to the penny--a major accomplishment, given our level of activity. Collection maintenance was on­ going throughout the year: adult materials were weeded, deleting nearly 3000 items, two years of barcoded periodicals were removed from our holdings, and the picture book collection was arranged in title order. New reference software added to our collection included Geopedia, loaded on our new 486 pc (which includes headphones and a mouse) and a Windows version of the Minnesota Career Information System. We also participated in a system-wide survey of users soliciting opinions on recorded books. Washburn turned in the largest number of completed surveys indicating our patrons' strong interest in this format.

Our circulation fell this year for the first time since reopening. Some of the almost 20,000 decrease was due, in part, to the Southdale Area Library opening after a major remodeling project. Despite lower circulation, our Saturdays were especially busy with one Saturday in January posting a record daily total of more than 2700 items charged out. Over half the decrease in circulation came from our juvenile fiction collection, and by far the largest portion ot" that (more than 6000 items) was declining use of our picture books. Perhaps due to changing demographics, however, the demand for juvenile non-fiction materials rose. Overall use or the library did not fall either, as room counts, program attendance and reference statistics all increased for the year.

Children's services continued at a very high level at Washburn with Susan Glenn and David Benidt, District Children's Librarians, providing weekly toddler and preschool story times. The summer reading program, "Library Kids Check It Out," attracted over 1500 members. Read Team volunteers contributed many hours of assistance during the program, registering patrons and awarding prizes. Susan and David were also involved in other children's services activities. Susan chaired the committee which planned the Read Across America programs held at all libraries in November, and David coordinated the summer reading program ror our system and provided supplies and prizes. A new addition to our services to students began this fall with the hiring of Homer Venters as our Homework Helper. Y-MAP, the Youth in Minneapolis Arter-school Program, provides the funding for Homer's salary. He works nine hours per week during the school year, assisting middle-school-aged children with their homework.

-129- We had a number of personnel changes this year. Susan Glenn began working full-time in April, a welcome addition to the staff. Nancy Nau-Olson, .5 Library Page I resigned in January and she was replaced by a full-time shelver. Barbara Klug, who works t"or the other District III libraries half-time, and for Washburn half-time. Mary Ann Conlon, .5 Library Aide I, retired in January and her position was filled by a transfer from the Humanities Department, Debra Pieczonka. In October, Michael Ritchie, .5 Library Aide I, resigned to go back to school, and Jeffrey Rosales, a transfer from the Art/Music/Video Department filled that vacancy.

Major maintenance of this facility included repairs to the roof and painting of the workroom and bookdrop areas. Ongoing problems with the bowed workroom shelving, the falling formica veneer, and the broken wooden shelves in our study carrels were brought to the attention of the architect and contractors involved with the original project and reparation has been promised. Equipment received included a newer model copy machine, a word-processor for the workroom, support brackets for the display shelving behind the children's reference desk, a hang-up bag rack for _juvenile book/tape combinations, 300 metal book ends, and additional braces for the glass display shelves holding compact disks and cassettes.

-130- WASHBURN COMMUr.,JITY LIBRARY Staff Complement

1994

David Benidt Librarian II .6 January I-December 31

Lorraine Bryant Library Assistant I January I-December 31

Sandra Burgeson Library Aide I January I -December 31

Jerome Cain Library Page I January l-December31

Ann Christensen District Librarian IV January I -December 31

Mary Ann Conlon Library Aide I .5 January I -January 15

Sheila Elliott Library Aide I January I -December 31

Susan Glenn Librarian II .5 January I -April 3 Librarian II full-time April 4-December 31

Frederick Hawkins Janitor Engineer January I-December 31

Barbara Klug Library Page I May 2-December 31

David Lowe Library Aide I January 1-December 31

Ruth Martin Library Aide I .5 January I-December 31

Audrey McClellan Library Assistant I .6 January I-December 31

Nancy Nau-Olson Library Page I .5 January I-January 31

Lois Pickett Library Aide I January 1 - December 31

Deb Pieczonka Library Aide I .5 January I-December 31

Edward Ramsay Janitorial Worker .5 January I-December 31

Michael Ritchie Library Aide I .5 January I-October 15

Jeffry Rosales Library Aide I .5 November 21-December 31

Marie Svang Library Aide III January I-December 31

Homer Venters Homework Helper September 27-December 31

Charlotte Wilmot Library Assistant I .6 January I-December 31

Donald Witthans Library Page I January I-December 31

-131- Carol Hurd Substitute Librarian January !-December 31

Teresa Jensen Substitute Librarian January !-December 31

Hilary Posner Substitute Librarian January I-April 15

-132- -· ----l--- --·------

WASHBURN COMMUNITY LIBRARY

Staff Activities 1994

David Benidt Memberships MELSA Summer Reading Program Committee Prot'essional Librarian's Union ot' Minneapolis

~ecia1 _Events Manager, Minneapolis Public Library Summer Reading Program

Lorraine Bryant M:~11t~ershi_p~ American Library Association Minnesota Library Association Professional Librarian's Union of Minneapolis Stan Association

Classes, Workshops Best Books t'or Children, College ot' St. Catherine Best Books t'or Young Adults, College or St. Catherine

Conferences, Meetings Entering the Information Age, Friends or MPL Metronet Eye Openers (three) Pillsbury Neighborhood Services Annual Meeting

-----·------Ann Christensen Membershij)s American Library Association Public Library Association Supervisor's Union at" Minneapolis Staff Association

Conferences~eeting_!! Public Library Association Biennial Conference, Atlanta

------Committees-----~-- - Communications Task Force, MPL Ergonomics Committee, MPL New Technologies Task Force, MPL

Susan ___ Glenn Memberships Professional Librarian's Union of Minneapolis Staff Association, Community Libraries Director

Classes, __ Workshops Children's Services Roles and Competencies, OLDS

-133- Children's Storytime Idea Fair, MELSA Children's Materials Workshop, St. Paul Public Library Asian American Authors and Illustrators, University of Minnesota

Presentations Head Start Reading Fair, McKnight Center Children's Storytime Idea Fair, segment on toddler storytime planning and resources, MELSA Read Team Orientation, Northeast and Washburn Community Libraries

~ecial__ Events Planned and coordinated Read Across America program, publicity and events for all MPL libraries

Audrey McClell~_n Classes. Workshops Dialog System Seminar I, College of St. Catherine

Marie_ Svan_g MembershiJ>S American Library Association Minnesota Library Association AFSCME, Local 99

Classes__. Worksho_ps Best Books for Children, College of St. Catherine

C~mferences Minnesota Library Association Annual Conference, Duluth

Charlotte Wilmot Memberships Minnesota Library Association Professional Librarian's Union or Minneapolis Staf't' Association, Treasurer

Classefh Worksho.J)_s Best Books t'or Children, College of St. Catherine Children's Storytime Idea Fair, MELSA

~ecial Events Book review column ror Kenny Neighborhood Newsletter

-134- DISTRICT IV Annual Report

1994

The year of 1994 should be recorded as a time of technological change and staff accommodation for District IV. A special note of thanks should go to the staffs of Southeast and East Lake libraries for their flexibility in covering some unusual staffing patterns.

Technological change came in April at Southeast when their Infotrac was installed and received rave reviews from the staff and the public. Also, the entire staff of Southeast received W ordperfect and their PC is used frequently . Most of the district libraries staff have been trained to use GEAC 's E-mail and we look forward to Internet in future. Alvin Bowman and Jerry Blue received training in DOS and Wordperfect; Charlene Gabler will receive training in 1995. The public seems to be adjusting well to checking their borrowing records and renewing their books.

At the beginning of the year all staffs throughout the district were stable until about April. Due to family matters, East Lake lost a valued staff member, Ann Gilbert, who resigned April 16 after a year of service. She was replaced by J. Emily Peabody from Walker who started June 13. Over at Southeast there was a temporary staff adjustment when Joyce Cobb left for Rosary College to complete requirements for her library science degree. The staff made accommodation for her absence for which I would like to thank them. In August, East Lake lost its library page Ralph Westcott when he took a full-time job with the Hennepin County Court system. His position remains open and we hope to fill it in 1995. But, the last big change occured in August when we learned that due to a family emergency; Library Assistant Denise Spremich resigned to move back to California. It would take three months to replace her, but thanks to Joyce Cobb and a number of substitutes, the transition was smooth. In December, the position was filled when Patricia Downs-Reid joined the staff

On the whole, this year has been a good one for District IV. Collection maintenance projects such as weeding are helping to control our collection and Bookmen visits help to augment our popular collection with high demand titles.

-135- "Respectfully submitted,"

n~Jerry J. Blue District IV Librarian

-136- EAST LAKE COMMUNITY LIBRARY Annual Report

1994

For East Lake Community Library the year started off amazingly with a full staff complement. However, due to a change in a family member's work situation, we lost a highly valued staff member. Ann Gilbert, after a one year tenure in the position of Library Aide I .5, resigned April 16. It would take about two months to find a replacement for her position. The successful candidate was a transfer from Walker Community Library, J. Emily Peabody who started work at East Lake Community Library on June 13. This was helpful because it cut down the amount of training time. Soon after that position was filled, we were faced with another resignation. Our Library Page I .5, Ralph Westcott, resigned August 27 after one year of service to take a full time job with the Hennepin County Court system. His position remains unfilled and we hope to find a new library page in 1995.

Besides the traditional reference work done this year, our major project was the weeding of East Lake's book collection. The overall nonfiction adult book collection was objectively weeded while certain areas needed to be subjectively weeded. The areas were travel, business, cooking and textiles. mystery, romance, short stories, and science fiction genres were also weeded. The children's section also mirrored our effort to weed our massive collection. Another project which ended our year was the relocation of the teen collection . It was moved from the juvenile side to the adult side of the library to highlight the collection. In its place, a Children's Reference collection was developed to be used by the staff, teachers, and parents.

As always, Children's Services had a banner year. Besides our traditional preschool story hours, Charlene Gabler and Jerry Blue shared an eight-week toddler's story time which was highly favored by the public. We held several family nights which had varied results. We plan to continue them in 1995. One of the programs featured was a Black History Month jazz concert by Dave Wright and Friends. The Summer Reading Program was a great success. By the end of the Summer, 1320 readers and pre-readers had participated with about half receiving their incentives. Special summer programming featured Sean Brown Storyteller, a Live Reptile Program, Kit and Kaboodle and David Malmberg ventriloquist. Two other noteworthy programs were the Word Works programs geared for teens and the Ezra Jack Keats Festival.

-137- Again this year, the meeting room at East Lake was highly utilized. Besides being used as the polling place for the primary and general elections, many local groups sought to use our room. Groups meeting at East Lake were Citizen Council Mediation Services, Greater Minneapolis Day Care Association, Hennepin County Foster Care, Hennepin County Volunteer Services, Longfellow Business Association, MEDICA, Minneapolis Horseshoe Club, Minneapolis Mediation, Minneapolis Resource Group, Minnesota Atheist, Socialist Labor Party and the United States Postal.

A special note of thanks needs to be extended to the staff of East Lake this year. During times of uncertainty and short staffing patterns; they rose to the occasion without complaint. A special thanks is extended to Betty Berman who has taken on the task of developing displays for our display case. Displays featured crafts from the store Indigo, masks from the Children's Theater, photos of the labor movement and items from personal collection. Also, let me not forget Vern DeKeuster, our Janitorial Engineer who again did an excellent job in keeping the library and staff room in outstanding condition.

Respectfully submitted,

Jerry J. Blue Community Librarian

-138- EAST LAKE COMMUNITY LIBRARY Staff Complement

1994

Jerry Blue District/Community Librarian January 1- December 3 1

Charlene Gabler Children Librarian January 1- December 31

Betty Berman Library Assistant I .6 January 1- December 31

Alvin Bowman Library Aide III January 1- December 31

Ruth Hanson Library Aide I January 1- December 31

Jim Hoyer Library Aide I .6 January 1- December 31

Carol Gravlin Library Aide I . 5 January 1- December 3 1

Ann Gilbert Library Aide I . 5 January 1- April 16

J. Emily Peabody Library Aide I . 5 June 13- December 31

Michael Cross Library Page I January 1- December 31

Ralph Westcott Library Page I .5 January 1- August 27

William Cunningham Library Page I . 5 January 1- December 31

Vern DeKeuster Janitorial Engineer January 1- December 3 1

-139- EAST LAKE COMMUNITY LIBRARY

Staff Activities

1994

Jerry Blue Memberships American Library Association Black Caucus of the American Library Association

Committees Minneapolis Initiative Against Racism

Classes, Workshop City of Minneapolis New Supervisory Training Intro To DOS August 22 Intro To Wordperfect, August 24 and August 25

Conference National Conference of African American Librarian , August 4-7

Charlene Gabler

Memberships American Library Association Minnesota Library Association Public Library Association Professional Librarians Union of Minneapolis

Committees Minnesota Children's Services Staff Roles and Competencies Read Across America

Conferences Minnesota Library Association, Duluth October 6 and 7

-140- Alvin Bowman

Classes, Workshop Intro to DOS , October 20 Intro to Wordperfect , November 16 and 17

-141- ~------

PIERRE BOTTINEAU COMMUNITY LIBRARY Annual Report

1994

For Pierre Bottineau the year started with the search for new library personnel to fill the positions vacated by Library Assistant Betty Bennan and Library Aide Sherlee Eckblad. As Pierre Bottineau awaited its new staff~ Jean Winstead and Laura Simenson served as substitute library assistants and Ruth Hanson, East Lake and Barb Janousek, Southeast served as library aides. The new library assistant started in Feburary. Her name was Denise Spremich, a recent library school graduate with experience in children's work. The staff complement was finalized in March when Paul McHugh was added to the staff as the new library aide. The stage was set for a year of stability. However, it was short lived, when due to a family emergency, Denise Spremich had to resign her position in September to move back to California. Again, Jean Winstead with the help of Joyce Cobb, Southeast served as library assistants until a new person was selected. The position was finally filled in December when Patricia Downs-Reid joined the staff .

Weeding the adult and juvenile book collections became a major project for the year. The entire Juvenile book collection was checked and weeded in the early part of 1994. The adult fiction collection was completed and the rest of the collection remains a work in progress. Pierre Bottineau's windows became a unique way to display books for the public. Special displays featured books for Minnesota Author's Month, American Indian Month, Women's History Month and National Library Week.

Re-establishing community contact became another project for the new staff The traditional school visits were made to Holland,Sheridan and Webster to promote reading and the Summer Reading Program. Visits were also made to Bottineau Early Childhood Center, Northeast Childcare Center, Bottineau Park, Eastside Neighborhood Childcare Center and the Northeast YMCA.

As in past years, children's work was again the cornerstone to library service at Pierre Bottineau. There were over 50 class visits to the library and over 50 story times or film programs conducted by library personnel. The Summer Reading Program was a great success and the special programs were well attended. Programs featured Magician Nonn Barnhart, Doodles the Clown, Musician Ross Sutter, The Zuchinis, James Gerholdt's Remarkable Reptile Show and a Humane Society Program featuring Riley the Wonder Dog. Another program that should be mentioned occured early in February when Storyteller Cheryl Dukes presented a wonderful program for Black History Month. To help round off the year, Charlie McGuire a neighborhood professional musician perfonned a free concert in September.

Janitorial Engineer, Richard Wynsteker kept the physical plant in excellent condition and the staff really appreciated his effort this year.

-142- But as the year draws to an end, I would like to extend a special word of thanks to the staffs of East Lake and Southeast. Without their willingness to adjust schedules and temporarily switch agencies, the staffing problem would have be unbearable in terms of continuing to provide high quality public service.

Respectfully submitted

Jerry J. Blue District Librarian

-143- PIERRE BOTTINEAU COMMUNITY LIBRARY Staff Complement

1994

Denise Spremich Library Assistant I February 28- September 8

Patricia Downs-Reid Library Assistant I December 12- December 31

Paul McHugh Library Aide I January 1- December 31

Richard Wynsteker Janitorial Engineer January 1- December 31

-144- ROOSEVELT C0Iv1NIUNIIY LIBRARY Annual Report

1994

After a year, our patrons continue to admire what they call our new look and continue to remark on our improved appearance. People are beginning to adapt to using the public terminals and have begun checking their own borrowing records and placing their own holds on materials. Some are doing their own renewals, but many continue to call in renewals.

Children's services continue to be a major part of our work. Gloria Busch, our children's librarian continues to accomplish a great deal. She is much loved by the children. She conducts two story hours a week and special program scattered throughout the year which were well attended. The Summer Reading Programs continues to attract the children with Subway coupons and live performers. Sibley Park and the Hiawatha YMCA continued to participate, although not on as large a scale as in past summers. The Read T earn helped in keeping statistics and in giving out prizes. Teachers and day care providers make heavy use of our collection. Gloria Busch and I made regular school visits, although scheduling problems prevented Gloria Busch from making the room-to-room visits so loved by the students. Our contacts with Roosevelt High School are frequent because of proximity and my involvement with community education. Fred Meyer, the new principal, has taken an active interest in cooperation between school and library.

Our special programs included Jerry Blue who shared his story telling gifts with us for a Black History Program. Officer Roy Nordes of the Minneapolis Police Department Canine Unit brought his dog Sam and gave a demonstration. Both Gloria Busch and I have done special story hours and programs for groups both here and in the community.

Adela Peskorz has been building our teen collection with many new useful nonfiction books as well as popular teen fiction. Our chess club under the direction of Bill Cunningham continues to be popular and well attended by our teens.

Carol Van Why, our new collection development specialist, came to survey our collection and gave constructive suggestions. The public seems to have an insatiable hunger for talking books, videos, and compact discs. We are now also building our juvenile compact disc collection. A milestone of sorts was the elimination of our adult phonodiscs collection. Best sellers have been The Chamber, K Is For Killers, Bridges of Madison County, and anything new by Danielle Steele. The hold system has worked reasonably well in getting the lastest best sellers to the patron in a reasonable length of time. Visits to Bookmen have filled gaps in the collection and pleased those who love this format. Donations of romance paperbacks were welcomed by those who check these out by the bagful.

-145- Authors living in our area continued to use Roosevelt Library. Shoshana Alexander used our library extensively and gave us credit in her In Praise of Single Parents. Rene Anderson, who designs needlework patterns, used our antique valentine collection for her book, Angels,Florals,& Fans. Ralph Mclnery, author of the Father Dowling mysteries, made a special visit while in town to Roosevelt , his boyhood library.

Maintenance took good care of us. There were few problems with the roof leaking, but the furnace did malfunction. Dave Kirk and Alex Wakal have given us swift response to any emergency. Among their projects have been painting the yellow lines in the parking lot, putting the street number on the rear door in response to the Fire Department request, and repairing the front door handle which persists in coming loose.

A developer has been hired to manage the Hiawatha Corridor Project, and there is some new construction in our area. SENA (Standish Ericsson Neighborhood Association) has a new coordinator and is doing more organizing. It remains to be seen what effect these changes will have on this agency and the surrounding neighborhood as we move towards the new century.

Respectfully submitted,

Normakay Marthinson Community Librarian

-146- ROOSEVELT COMMUNITY LIBRARY Staff Complement

1994

Norrnakay Marthinson Community Librarian January 1- December 31

Gloria Busch Library Assistant I . 5 January 1- December 3 l

Darlene Nordos Library Aide Ill January 1- December 3 1

Brian Pankow Library Aide I January 1- December 31

William Cunningham Library Page I . 5 January 1- December 3 1

Nancy Ceriser Janitorial Engineer . 5 January 1- December 3 l

-147- ROOSEVELT COMlvfUN1TY LIBRARY

Staff Activities

1994

Normakay Marthinson

Memberships American Library Association Minneapolis Public Library Staff Association Friends-Homebound Volunteer Board, Committees Roosevelt Community Education Council, chairman Workshops Children's Reference Books Change Management Valuing/Managing a Changing Workforce Teen Book Talks

Gloria Busch

Memberships Minnesota Library Association P.L.U.M. Classes. Workshops Best Books for Children- College of St Catherine NfELSA Story Time Idea Fair Diversity Workshop

Darlene Nordos

Membershps AFSC:ME Local 99 Boards, Committees Staff Suggestion Committee Classes, Workshops Enhancing Quality Staff in Changing Times Diversity Workshop

-148- . ----1 ------

Brian Pankow Memberships AFSCME Local 99 Workshog Diversity Workshop

Bill Cunningham

Membership AFSCME Local 99 Workshops Diversity Workshop

•

-149- SOUTHEAST COMMUNITY LIBRARY Annual Report

Technology is having a significant impact on the library. In April, Infotrac was installed at Southeast. It has proven to be very popular. The entire staff was trained on W ordperfect and the PC is used frequently. We are looking forward to being on the Internet in 1995.

The staff at Southeast has had an interesting year. Joyce Cobb attended the Library Science program at Rosary College in River Forest, Illinois this summer. She studied there for seven weeks. In September she was detailed to work at Pierre Bottineau for three days a week. She worked there until December 15th. Barbara Janousek, Library Aide I, trained two substitute aides for the library this year. The staff also trained a librarian substitute. Jeanette Larsen attended Neighborhood Revitalization Program meetings again this year. She also continued her appointment on the MELSA Outreach Interest Group until September when she was replaced by Mary Lawson.

The collection at Southeast has become very crowded, therefore it was objectively and subjectively weeded this year. Carol Van Why looked closely at the collection and made suggestions on how it could be improved. All of the phonodiscs have been removed from the collection. A number of children's compact discs were selected at Applause to supplement the juvenile cassette collection. They have proven to be very popular.

Children's programs continue to be very well attended at Southeast. Many teachers depend on the library for material to enhance their classes. Heart-of-the-Earth, Tuttle and Marcy Open school bring students to the library weekly. There were 351 children signed up for the summer reading program. The number was down from 1993. Joyce's absence during the sunm11;;)r probably accounted for most of the loss.

Opening Southeast on Saturday this summer was a very popular decision. We were busy on Saturdays, although there was an overall drop in circulation. Telephone and in-person reference questions did increase. Eight homebound clients received materials selected by Ms. Larsen.

The Southeast community newspaper printed a long and very flattering article about the library in their September issue. The American Institute of Architects in Minnesota presented the twenty-five year award to the Southeast Library and to its designer, Ralph Rapson.

eanette Thompson-Larsen Community Librarian

-150- SOUTHEAST COMMUNITY LIBRARY Staff Complement

1994

Sharon Bauck Library Aide III January 1- December 31

Gary Berman Library Page I .5 January 1- December 31

Joyce Cobb Library Assistant I January 1- December 31

Ray Franceen Janitorial Engineer January 1- December 31

Linda Granger Library Aide I January 1- December 31 temporary part-time

Barbara Janousek Library Aide I January 1- December 31

Jean Johnson Library Aide 1 January 1- December 31 temporary part-tin1e

Jeanette Larsen Community Librarian January 1- December 31

-151- SOUTHEAST COMMUNITY LIBRARY

Staff Activities 1994

Jeanette Larsen Memberships Professional Librarians Union of Minneapolis

Boards, Committees Outreach Services Committee, MELSA

Classes, Workshops Introduction to Wordperfect

Conferences, Meetings, Special Events Libraries and Changing Demographics(Metronet) Internet and the Delivery of Reference Service(MELSA) Technology and Reference Service (MELSA) Neighborhood Revitilization Program meetings Technology and Reference Twin Cities Libraries in a World of Information (Metropolitan Council)

Joyce Cobb Memberships Professional Librarians Union

Classes, Workshops Cultural Diversity in the Workplace Rosary College (July, August) 3 Library Science classes at St. Catherine's American Library Association-Black Caucus Sharon Bauck Memberships Local 99

Classes, Workshops Cultural Diversity in the Workplace

Barbara Janousek Memberships Local 99

Classes, Workshops Introduction to DOS Introduction to W ordperfect Cultural Diversity in the Workplace

-152-