Drs Booth, Foster, Tinker, Thompson, Martin & Wildgoose Practice Manager: Mrs Jacqueline Roe

The Marshes The Surgery Butt Lane Station Road Rawcliffe Goole DN14 9DY DN14 8QR Tel: 01405 863190 Tel/Fax: 01405 839201 Fax: 01405 863181

www.snaithrawcliffemedicalgroup.com WELCOME SURGERY CONSULTATION TIMES TO The Marshes, Snaith SNAITH AND RAWCLIFFE Monday 8.30 - 11.00am 1.00 - 8.30pm MEDICAL GROUP Tuesday 8.30 - 11.00am 1.00 - 6.00pm Wednesday 7.45 - 11.00am 1.00 - 6.00pm If you are a new patient, welcome to the practice. If you are already registered with us we hope this booklet will Thursday 8.10 - 11.00am 1.00 - 8.30pm help you make the best use of our facilities. Friday 7.00 - 11.00am 1.00 - 6.00pm The practice is contracted by East Riding of The Surgery, Rawcliffe Clinical Commissioning Group (ERY CCG) to provide Monday - Thursday 8.40 - 11.00am Personal Medical Services to its patients. The Trust is Friday 8.40 - 11.00am based at Health House, Grange Park Lane, Willerby, Hull HU10 6DT. Tel: 01482 650700. THE PARTNERS We aim to: The doctors practise together as a non-limited partnership. • provide high quality medical care Dr Frances H Booth MB BS ( 1991) MRCGP DRCOG DFFP • give an informal and personal service Joined the practice in 1998 • encourage good health and prevent disease Special interests are women’s health, sexual • help you to make decisions about your own health health and child health. HOW TO REGISTER Dr Susan E Foster MB ChB (Edinburgh 1994) MRCGP Currently the practice list is open, which means that as long as you live within the Joined the practice in 1998 practice area, you can register with us. Inform the receptionist of your wish to Special interests are mental health, family register and you will be invited to have an initial health check with a healthcare planning and child health. assistant. This enables us to record some basic information about you as it may be Dr Noel R Tinker MB ChB (Liverpool 1993) MRCGP DRCOG DFFP several weeks before your medical records are forwarded to us. It also gives you Joined the practice in 2002 the opportunity to raise any concerns you may have about your health. Special interests are musculoskeletal, respiratory You are registered with the practice rather than with a doctor. Nonetheless, you medicine and joint injections. have the right to express a preference to see a particular doctor and we will make Dr Dan Thompson BA MB BS (London 1998) MRCS (eng) DRCOG MRCGP every effort to comply with such a request. Joined the practice in 2008 OPENING HOURS Special interests are sports injuries, joint The Marshes, Snaith injections, men's health and cardiovascular Monday 8.00am - 8.30pm disease. Tuesday 8.00am - 6.00pm Dr Jonathan I Martin MB ChB ( 2004) MRCGP Wednesday 7.40am - 6.00pm Joined the practice in 2010 Thursday 8.00am - 8.30pm Special interests are mental health, pain Friday 7.00am - 6.00pm management and hypertension. Our telephone lines are open from 8.00am to 6.00pm, but we accept only emergency Dr Georgina Wildgoose MRCGP MBChB (Leeds 2010) telephone calls Monday to Friday between 12 noon - 1.00pm. Joined the practice in 2014. BA Biomedical Ethics The Surgery, Rawcliffe Special interests are cancer and palliative care, Monday - Thursday 8.30 - 11.00am Friday 8.30am - 12 noon preventative medicine, mental health and teaching For 24-hour information go to: www.snaithrawcliffemedicalgroup.com ClickClick to:to: www.snaithrawcliffemedicalgroup.comwww.snaithrawcliffemedicalgroup.com forfor latestlatest practicepractice informationinformation BUILDING & JOINERY UNDER 1 ROOF PRACTICE STAFF Salaried GPs Dr Somaya Abdel-Aal MRGP MBBS (Norwich 2013) Joined the practice in 2018 Dr Geoff McConnell MBChB (Leeds 2010) Joined the practice in 2019 EXTENSION & RENOVATION SPECIALIST Nurse Practitioner Katie Reed RN Dip He Pgd MSc

Practice Nurses Lorraine Burrows RGN, Ellen Chantry RGN BSc (Hons) Fiona Bramham RGN, Lucy Ruhmann RN, Rhona Russell RN | House Extensions | Window & Door Replacement | New Builds | Conservatories | | Loft Conversions | Boundary Walls | Refurbishments | Fencing | Car Ports & Porches | Healthcare Assistants Janet Cooper, Julie Masterman, Joanne Eeles | Block Paving & Drives | Garages | Plastering | Rendering & Pointing | Roofing & Guttering| ALL ASPECTS OF BUILDING WORK UNDERTAKEN Practice Manager Jacqueline Roe Domestic and Commercial Assistant Practice Manager Vicky Barlow FREE Estimates • References Available • All Work Guaranteed Tel: 01405 860198 | Mobile: 07850 253324 Medical Secretary Linda Poskitt An East Riding Council Approved Contractor for the Last Eight Years www.lunnsbuildersltd.co.uk 30 Butt Lane, Snaith, Goole DN14 9DP Practice Support Assistant Clare Hodgson

BUILDING ON QUALITY SERVICE Admin Assistants Michaela Coutts, Dawn Goddard, Rachel Atherton LUNNS Builders, based in Snaith, can offer a complete service covering all aspects of the trade. The business has been established since 1993 and proprietors Jon and Sandra Lunn are proud to Dispensers Alison Haggar, Helen Hawe, Lorraine Walton, point out that it owes a lot of its success and glowing reputation for quality work and service to the Dee Backhouse, Karen Marshall, Joanne King, recommendations of its many satisfied customers all over the area. Beth Townsend, Lyz Barber A friendly, reliable service is assured and high quality workmanship by qualified tradesmen is guaranteed. Large and small jobs are welcome and work can be carried out not only on domestic Reception/Admin Julie Masterman, Joanne King, Tracey Cockerham, properties, but on commercial premises as well. Linda Dale, Angela McKenna, For the past eight years, Lunns Builders have been on the list of main contractors for the East Riding Julie Kirkland, Kathryn Hinsley, Rebecca Jackson, of Yorkshire Council. Various work has been carried out for that authority over the years, from building repairs to house Jayne Wolfenden extensions for disabled access. Jon is always willing to listen to any ideas a customer might have and will provide sound, reliable COMMUNITY STAFF ADVERTISING FEATURE ADVERTISING advice if required before and during any work carried out. District Nurses Sue Ryder SRN Dip Comm BSc (Hons) SPT, Estimates are given with no obligation, all work is guaranteed and references are available on request. Clinical PracticeTeacher Lunns Builders are available to work during the day, evening and throughout the night if necessary. Sally Thompson Bsc (Hons) RGN They can also work weekends or to suit your requirements or availability. All jobs are left clean and Pauline Coulthard RGN tidy on completion and all waste is removed. Hayley Clarke RGN For more information or advice on how Lunns Builders can help you, give Jon or Sandra a call on 01405 860198 or 07850 253324. Healthcare Assistant Heather Richardson

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. Click to: www.snaithrawcliffemedicalgroup.com for latest practice information DOCTORS’ CONSULTING DAYS - Snaith Snaith Road For everything Monday Tuesday Wednesday Thursday Friday Nr Goole DN14 9BY every child needs Dr Booth am pm am pm am pm am pm am pm Telephone: 01405 839887 No No Yes Yes Student Yes No No Yes * Proprietors: Teaching Mrs S Mitchell & www.turnbridgedaynursery.com Mr G Mitchell Dr Foster (early surgery 7.45-8.00am on Monday and Wednesday, Friday 7.00 - 8.00am) * Providing a safe, secure and caring environment where Dr Foster your child can develop and grow. Week 1 No Yes No No No Student Yes No Yes * • Purpose-built setting offering the highest quality care. Teaching • Rural location with large outside play area. (late surgery) • Funded places for all 3 and 4 year olds. Week 2 Yes Yes No No No Student Yes No Yes * Teaching • Out-of-school club with pick-ups from all local schools. Dr Tinker New! Our purpose-built annex is fully equipped with quality Week 1 Yes Yes No No No Yes No Yes Yes * age-appropriate activity areas and a commercial grade kitchen with professional catering staff, ensuring balanced nutritional home-cooked meals. No Yes No No No Yes No Yes Yes * Week 2 (late surgery) OFSTED REGISTERED Dr Thompson national day nurseries association Week 1 Yes Yes Yes Yes Yes Yes No No No * Some thoughts on selecting a Nursery School. (early surgery 7.45 - 8.00am Monday and Wednesday, Friday 7.00 - 8.00am) One of the results of our rapidly changing society is that the need for good quality nursery education has Dr Martin never been greater, to facilitate rising numbers of households where both parents are out at work. As Week 1 No No No Yes Yes Yes Yes Yes Yes * the number of nurseries has increased so has the range of services on offer and it can make choosing (early surgery 7.45 - 8.00am Friday) quite a daunting prospect. Dr Wildgoose Opening hours do vary, but they will normally cover regular working hours. So contrast and compare Week 1 Yes Yes Yes Yes No No Yes No Yes * facilities available against your requirements. It’s also very useful to get recommendations from friends and family who already have children in a nursery. A child develops very quickly during the early years, so it is important to choose a nursery that will suit your child's physical, intellectual and emotional needs. * On Friday afternoon the doctors work on rota In a good nursery parents normally see their children become more independent and notice a great improvement in speech, eating and co-ordination skills, as children are exposed to a variety of experiences to encourage creativity, individuality and self confidence. It follows that this makes the transition into school a whole lot smoother. DOCTORS’ CONSULTING TIMES - Rawcliffe

ADVERTISING FEATURE ADVERTISING Security may be a consideration, and many nurseries have regular police checks as well as CCTV. All Monday Tuesday Wednesday Thursday Friday nurseries are registered and regularly inspected by Ofsted. They also need to meet certain stringent criteria which cover the likes of care, learning and play, safety, health, behaviour and special needs, to name but 8.40-11.00am Dr Abdel-Aal Dr Martin Dr Tinker Dr Thompson a few. Great emphasis is normally placed on nutritional and healthy meals, so ask to see a sample menu.

The early years are the most formative of a child's life, so choosing a nursery they will be happy in will go a long way towards their future development. So check out the facilities offered by your local nursery schools before making this vital decision.

Attract more business by placing your advert here. Simply call 0800 0234 196. Click to: www.snaithrawcliffemedicalgroup.com for latest practice information WINDOW SERVICE IS TEACHING AND TRAINING CLEARLY GOOD We are a training practice and have up to two GP Registrars, fully qualified doctors, Family-run company Savills Glass have been offering who have usually worked at least three years in hospital. Registrars join us in the a high quality uPVC windows and door installation, Local, family-run company practice to gain additional experience in general practice and normally stay for maintenance and repair service to the local community for Over 25 years of successful trading in the Yorkshire area six months. Video recording may be used occasionally during consultations. You over 25 years. will be advised if this is to happen and have the right not to be recorded if you so · uPVC doors, windows & conservatories “We take care of every aspect of a job, whether replacing wish. Recordings are used only with your specific permission for the training and a sealed unit or building a conservatory or extension,” said · Replacement sealed units & locks owner Julian Savill. assessment of doctors. We also teach medical students from HYMS (Hull & ADVERTISING FEATURE “Our services include fitting doors and windows, repairing · Fascias & soffits etc Medical School), as well as Physician Associates from HYMS. existing units, and building conservatories and extensions, Turnbridge Farm, East Cowick, Goole DN14 9BZ all available in a range of styles and finishes.” Tel: 01405 860317 Fax: 01405 862136 APPOINTMENTS What Julian really prides himself on is the honest, reliable The doctors have 10-minute appointments which are released in advance at four personal service offered to all. “The most important thing Mobile: 07801 300969 to us is customer satisfaction, which is why we make sure Email: [email protected] weeks, two weeks, two days and one day. It is also possible to request a telephone a client is totally happy before we leave a job. www.savillsglass.co.uk appointment, if more convenient. Patients wanting to book a same-day appointment “We’ve made sure that our prices are realistic, and include will be triaged by one of the doctors. Appointments are then available with that a complete aftercare service.” doctor or it may be more appropriate to see our nurse practitioner Every unit Savills fits is manufactured to the highest The doctors offer pre-bookable out-of-hours appointments -12 each week before specifications, and chosen to complement an existing 8.00am and 15 after 6.30pm on a Monday. These are for patients with routine property. “We offer products that are proven to stand the test of time, which is why we include a guarantee with problems who find it difficult to access the surgery in hours. Practice nurse everything we fit,” Julian said. appointments are all pre-bookable. For a free, no-obligation quotation, please call (01405) 860317, It is also possible to book appointments online. Go to our website or visit www.savillsglass.co.uk for more information. www.snaithrawcliffemedicalgroup.com where you will see a box on the left side of the screen: “CLICK HERE TO BOOK AN APPOINTMENT”. SNAITH HALL Let our practice NURSING & RESIDENTIAL HOME HOME VISITS publications Home visits are made on medical grounds only, for patients who are housebound or whose condition would deteriorate by making a journey. In most instances promote your patients can travel, especially children (it is not harmful to wrap up a child with a business for you! fever and bring them to the surgery). Please help us by coming in whenever possible as we can offer a much better service to patients at the surgery. The examination facilities and equipment enable a better clinical assessment to be made. If you do need to request a home visit, please telephone 01405 863190, if possible Private and DSS Patients Welcome before 10.00am. • 24 Hour Residential Nursing Care • Also Day Care and Rehabilitation OUT OF HOURS EMERGENCIES Including Weekends and Holidays Dial NHS 111 free for help and advice. Please Phone for our Brochure To place an eye-catching DISPENSING Road, Snaith, Goole advertising feature in our vitally We are willing to dispense for all patients living more than 1.6km from a chemist East Yorkshire DN14 9JR important Practice Booklets and but NHS rules prevent us from dispensing to any patient living nearer. Telephone: 01405 862191 our indispensable Appointment The dispensary is open at the same times the surgery is open. If medication is Fax: 01405 869817 Cards and Website urgently required when the dispensary is shut, details of the nearest available Resident Proprietors and Managers: simply phone Veronica Smith pharmacy can be found by ringing NHS 111. Adrienne E McEnroe RGN, RSCN now on 0800 612 1516 James P McEnroe RGN, RMN

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. Click to: www.snaithrawcliffemedicalgroup.com for latest practice information REPEAT PRESCRIPTIONS DISTRICT NURSES A repeat prescription may be issued to you if you require regular medication, Sue, Sally, Hayley and Pauline provide treatment at home and give advice about although regular reviews are essential. Please allow at least 48 hours (excluding care and convalescence after discharge from hospital. They are supported by weekends and bank holidays) for the prescription to be prepared. It is the policy of Heather, the healthcare assistant. this practice and ERYCCG to issue repeat prescriptions for 28 days' supply at a time. Contact Details REQUESTS • Tick the box on the prescription slip and bring it or post it to your usual surgery. Day service 9.00am - 5.00pm. Tel 01405 764755. Please enclose an SAE if you wish the prescription to be posted. If no one is in the office, there is an answerphone on which you may leave a message during office hours and at weekends. • Request your prescription on the internet either via the practice website or directly on https://access.e-mis.co.uk. If you are doing this for the first time, you Evening service 6.00pm - 8.00am. Tel 0300 330 0254. will have to register to use the system. Please come to reception and request a YAS will take your message and forward it to the evening nursing team. registration letter. COLLECTION NURSE PRACTITIONER At Snaith, repeat prescriptions are NOT dealt with during peak surgery times. Katie, our nurse practitioner, holds morning and afternoon surgeries every day. Please collect, if possible, between 10.30am and 3.30pm. Rawcliffe patients can collect at any time whilst the surgery is open. PRACTICE NURSES If you are a non-dispensing patient and would like to collect your medication from We have five nurses, Lorraine, Ellen, Fiona, Lucy and Rhona. They hold clinics for the Snaith or Eggborough Pharmacies, the script will be sent to the pharmacy. chronic disease management, advise on travel vaccinations and undertake cervical Please apply at either pharmacy to join their scheme. smears. They run a childhood vaccination clinic, by appointment, on Wednesdays MEDICATION DELIVERY 1.00 - 3.00pm. The practice offers a drug delivery service to those dispensing patients who have Consulting Times difficulty collecting medication either through lack of transport or ill health. Please Snaith Rawcliffe ask at the dispensary for further details. Mon 9.00am - 8.30pm Mon 9.15am - 11.00am THE NURSING TEAM Tues 8.45am - 5.30pm Tues 9.00am - 11.00am SCHOOL NURSES Wed 7.45am - 5.00pm The East Yorkshire nurse is based in Goole. Tel 01405 721315. Thurs 9.00am - 8.30pm Thurs 9.00am - 11.00am The nurse is based in . Tel 01757 706136. Fri 8.30am - 4.00pm Fri 8.30am - 11.00am MIDWIFE HEALTHCARE ASSISTANTS The midwife is happy to give advice during pregnancy. She is based at Goole Hospital. Tel 01405 720720. The practice nurses are assisted by Janet, Julie and Jo who see all new patients for a check, and undertake tests for the clinical staff such as 24-hour blood pressures, HEALTH VISITORS phlebotomy, spirometry, ECGs and audiometry. They also give flu vaccinations. East Yorkshire: Goole Health Centre - 01405 752931 - Contact number for the Duty Team Consulting Times Covers; Snaith, Rawcliffe, , , , East Cowick, Newland Snaith Rawcliffe North Yorkshire: Selby - 01423 542275 Mon, Wed 9.00am - 2.00pm and 6.30 - 8.30pm Wed 9.00 - 11.00am Covers; Carlton, , Drax Tue, Thurs, Fri 8.30am - 2.00pm Sherburn in : 01423 544220 We have a BP machine in the sub waiting area so patients can check their own Covers; Balne, Whitley, Eggborough, Hensall, Kellington, Hirst Courtney, blood pressure. For 24-hour information go to: www.snaithrawcliffemedicalgroup.com Click to: www.snaithrawcliffemedicalgroup.com for latest practice information PRACTICE SERVICES MINOR SURGERY HEALTH CHECKS Dr Foster and Dr Abdel-Aal performs minor surgery. New Patients JOINT INJECTIONS We offer all new patients an initial health check to enable us to obtain details of past medical problems and to provide better care. Dr Tinker and Dr Thompson give joint injections. Patients Over 75 Years VACCINATIONS If you have not had a consultation, for any reason, for over 12 months, you can Flu And Pneumococcal Pneumonia request a consultation. If, in the doctor’s opinion, you cannot attend the surgery In the Autumn, we vaccinate patients at risk, ie those over 65, diabetics and those on medical grounds, a visit would be made to your home. Patients over 75 years with chronic heart, chest and kidney problems. Whereas a flu jab is required each will all be given a named GP. year, a pneumococcal pneumonia vaccination is only required once for most patients. Patients Not Seen For Three Years Tetanus Any patient over the age of 16 but under the age of 75 years who has not attended We offer vaccination against tetanus. After an initial course of three injections, the surgery, for any reason, in the last three years can request a consultation. only a further two boosters are necessary in a lifetime, for most patients. SEXUAL HEALTH AND CONTRACEPTION Travel All our doctors provide contraceptive services including emergency contraception. It is crucial to be seen within 72 hours of any potential contraceptive failure or The nurses give up-to-date advice about all travel vaccinations. A fee is payable omission. for some injections and you will be advised of this prior to the injection being given. We are a registered Yellow Fever Centre. CHILDREN’S HEALTH Dr Thompson and Dr Booth assess babies at 6-8 weeks. The health visitors offer CHRONIC DISEASE CLINICS the following checks. Patients with asthma, COPD (chronic bronchitis and emphysema), IHD (heart disease), diabetes, hypertension and chronic kidney disease are invited for regular East Yorkshire checks to assess levels of symptoms and to optimise treatment. • Antenatal Visit • Birth Visit OTHER SERVICES AT SNAITH • 6-8 week visit including Weighing and Measuring A physiotherapist visits the practice each week. All referrals are made through • 4 month visit the doctors. • 2 year visit STOP SMOKING CLINICS North Yorkshire Courses are available at several locations locally but are also held here at the • Antenatal Visit surgery for our East Riding Residents. Patients can refer themselves. East Riding • New Birth Visit 10-14 days after baby is born residents: 0800 9177752. North Yorkshire residents: 0800 246 5125. • 6-8 week visit including Weighing and Measuring • 9-12 month developmental review NON-NHS SERVICES • 2-2 ½ Year developmental review We are happy to undertake medical examinations and reports for insurance Immunisations are essential to protect children from serious illness and are given companies, employers and solicitors. As these services are not covered by the NHS by the health visitors and practice nurses according to the following schedule: you will be informed of the appropriate fee at the time of request. A deposit of 2 months DTaP/IPV/Hib (Diphtheria, Tetanus, Whooping Cough, £50 is required when the appointment for the medical is confirmed. In the event Polio/Hib) + PCV (Pneumococcal vaccine) of cancellation this is refundable, provided 24 hours' notice has been given. 3 months DTaP/IPV/Hib + Meningitis C 4 months DTaP/IPV/Hib + Meningitis C + PCV SELF-HELP 12 months Hib/Meningitis C If you would like to know more about self-treatment of common conditions, 13 months MMR (Measles, Mumps and Rubella) + PCV NHS Direct can help. A useful self-help guide is available on their website, 40-60 months DTaP/IPV booster + MMR booster www.nhsdirect.nhs.uk or a booklet entitled Not Feeling Well? is available from 14 years Td/IPV booster (Tetanus/Diphtheria/Polio) pharmacies. For 24-hour information go to: www.snaithrawcliffemedicalgroup.com Click to: www.snaithrawcliffemedicalgroup.com for latest practice information SICKNESS CERTIFICATES TO WHOM SHOULD I COMPLAIN? If you are absent from work due to illness for less than seven working days you Complaints should be addressed in writing to the Practice Manager. She will ensure need to obtain a form SC2 from your employer. If, after seven days, you are still your concerns are dealt with fairly and quickly. Please give all the relevant details unwell you will need to see a doctor who may then issue a medical certificate. as clearly as possible. If your employer asks for a certificate for an illness lasting less than seven days, a WHAT WE WILL DO private certificate can be issued but a fee is payable for this. Form SC1, required We will acknowledge your complaint within five working days. We will try to offer by the self-employed, can be obtained from the surgery. you an explanation of your complaint within 25 working days or a meeting with ACCESS FOR THE DISABLED those involved. We aim to: • find out what caused your concerns and why We have good access for the disabled. Please let the receptionist know if you need any special help when you make an appointment. There is an area at the back of • make it possible for you to discuss your concerns with those involved the building reserved for emergency vehicles. Cars can pull up here and patients • give you an apology where appropriate can use the side door where access can be obtained by pressing the buzzer and • take remedial action, where appropriate, to prevent any repeat of the cause of asking the receptionist to open the door. the complaint • use your complaint to improve our services. PATIENT TRANSPORT COMPLAINTS ON BEHALF OF OTHERS If you have a problem getting to the surgery for an appointment, RSVP run a volunteer patient transport service. Bookings are made through reception but Due to the strict rules governing patient confidentiality, if you wish to make a unfortunately cannot be taken for the same day, so please give as much notice as complaint on behalf of someone else (even a close relative) we will require a possible. There is a mileage charge to cover expenses. letter signed by that person giving us permission to speak to you (unless they are incapable of doing so). PATIENT COMMUNICATIONS We distribute a newsletter to keep you up to date with developments in the practice. RIGHTS AND RESPONSIBILITIES OF The practice has a Patient Participation Group which meets three times a year. PATIENTS The representatives of the group will be only too happy to raise any matters with the doctors on your behalf. If you require contact details for your representative OUR RESPONSIBILITY TO YOU please ask at reception. 1. A caring, professional attitude from all the healthcare professionals and staff in the practice. We have a virtual Patient Participation Group on Facebook: www.facebook.com/home.php?sk=group198997323471801 2. You will be treated as an individual and partner in your healthcare. No treatment We also have a Facebook page for updates and information, please search for will be given without your informed consent. ‘Snaith & Rawcliffe Medical Group’. 3. Information concerning patients will be treated in strictest confidence by all SUGGESTIONS AND COMPLAINTS staff. We are pleased to accept any comments and suggestions you may have. We operate 4. You should normally expect to be seen within 20 minutes of your appointment a practice-based complaints system which meets the national criteria. time or an explanation will be forthcoming to explain the delay. 5. You will be kept informed of the services offered by the practice through HOW TO MAKE A COMPLAINT newsletters and the practice booklet. The easiest way to complain is to raise your concerns at the time with the person 6. Surveys will be conducted to ascertain the level of patient satisfaction with the involved. If you feel you cannot do this and you wish to take up the matter with services provided by the practice. someone else at a later date, please let us know as soon as you can, but certainly: 7. The practice will maintain a clean and purposeful environment adhering to • Within one year of the incident about which you are complaining local and national guidelines. • Within one year of discovering the problem. For 24-hour information go to: www.snaithrawcliffemedicalgroup.com Click to: www.snaithrawcliffemedicalgroup.com for latest practice information YOUR RESPONSIBILITY TO US You have the right to keep your personal health information confidential between you and your doctor. This applies to everyone over the age of 16 years and in 1. Help us to help you - remember you are responsible for your own health and certain cases to those under 16 years. The law does impose a few exceptions to the health of your children. We will give you our professional help and advice this rule but apart from these, mentioned below, you have a right to know who - please act on it. has access to your medical record. 2. Let us know if you change your name, address, telephone number or e-mail address. We have to respect a balance between your privacy and good practice. We will 3. Cancel any unwanted appointment in good time so it can be given to another normally share information with other health professionals involved in your patient. health care unless you ask us not to do so. These people work for a variety of organisations such as NHS Trusts, Clinical Commissioning Group, social services 4. Try and arrive on time for your appointment. If you are late we cannot guarantee or private hospitals. Our nursing team have access to medical records. They are to see you. governed by the same professional codes of confidentiality as the GPs and will 5. Avoid phoning for non-urgent matters during the morning peak time. not disclose health information without your consent. 6. We ask that you treat the doctors and practice staff with the same courtesy and respect that you would expect to receive yourself. Administration staff also deal with medical records. They notify PCSE of registration details, scan hospital letters and input data into EPRs and file information which 7. Please be patient if your appointment is delayed. Delays are often caused by cannot be scanned into manual records. patients needing emergency attention. WHEN DO WE DISCLOSE INFORMATION? 8. Refrain from using mobile phones in the surgery. The entrance lobby is acceptable We are required by law to notify the government of various diseases, for public for this. health reasons. Law courts can also require that GPs disclose information to them 9. Whilst privacy is respected at all times the reception staff may need to ask you (non-cooperation on the part of GPs can be severely punished). for information to enable us to offer you the most appropriate care. A patient’s written consent is always required before any information is given PATIENTS ACTING VIOLENTLY OR to solicitors or life assurance companies. When completing an insurance report ABUSIVELY a GP must disclose all relevant medical conditions. You can ask to see the report before it is sent back to the company but if you instruct us not to make a full Any patient who physically or verbally abuses any member of the practice staff disclosure we have to inform the insurance company of your instructions. Limited will immediately be removed from the practice’s list. Thereafter, if the patient information is shared with NHS ERY to organise national breast and cervical needs to see a GP they will have to attend The Quays in Myton Street, Hull. That screening programmes. practice has been specifically contracted by NHS ERY to deal with violent patients. Local authority and government agencies such as social services or the Benefits ACCESS TO PATIENT INFORMATION Agency may require medical reports. These do not have to include your written consent but we will assume that you wish us to complete these reports in your best We store all our patients’ medical records on our practice computer system. The NHS interests. Failure to co-operate with these agencies can lead to loss of benefits is committed to developing electronic patient records (EPRs) so health information or other support. can be shared between the clinicians responsible for your care. We are required by law to allow you access to your computerised and written We are responsible for the accuracy and safe-keeping of your medical record. medical records. Requests need to be made in writing. You can help us to keep it accurate by informing us of any change to your name, We have a duty to keep your medical records up to date. A patient is allowed to address or telephone number and by ensuring that we have full details of your correct any errors of fact that may have crept into their medical records over the medical history. We protect your EPR from accidental loss or damage by taking daily years. back-ups of our entire database. To protect your privacy and confidentiality, we will not normally disclose any If you change practice we will send back your medical record to PCSE, to be medical information over the telephone unless we are sure we are talking to you. forwarded on to your new GP. However, entries into your EPR made whilst you This means that we will not disclose information to family, friends or colleagues were registered with us will remain in our computer archives. about any medical matters unless we know we have your agreement to do so.

For 24-hour information go to: www.snaithrawcliffemedicalgroup.com Click to: www.snaithrawcliffemedicalgroup.com for latest practice information FREEDOM OF INFORMATION – PUBLICATION SCHEME The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception or, alternatively, by downloading from our website, www.snaithrawcliffemedicalgroup.com USEFUL CONTACTS The Marshes, Snaith All Enquiries...... 01405 863190 Fax...... 01405 863181 Health Visitors East Yorkshire...... 01405 752931 North Yorkshire - Selby...... 01423 542275 Sherburn in Elmet...... 01423 544220 District Nurses (Day)...... 01405 764755 (Evening)...... 0300 3300 254 Out-of-Hours Emergencies...... 111 E-mail: General Non-urgent Enquiries...... [email protected] The Surgery, Rawcliffe Telephone/Fax...... 01405 839201 NHS 111...... 111 Stop Smoking Information Line East Riding residents:...... 0800 917 7752 North Yorkshire residents:...... 0300 303 1603 NHS ...... 01482 650700 Spare your loved ones Registrar Of Births And Deaths Goole...... 01482 393581 the experience of Selby...... 01757 706590 Citizens Advice Bureau Goole...... 01405 762054 arranging your Selby...... 01757 702031 Social Services funeral. East Yorkshire...... 01482 396861 North Yorkshire...... 0845 034 9410 You can prepay and organise your funeral in PRACTICE BOOKLETS ARE SPECIALLY PREPARED BY advance. It can be personalised to your wishes Neighbourhood Direct Ltd as well as fixing the cost at today's prices. Barons Gate, Graceways, Whitehills Business Park, Blackpool, Lancs FY4 5PW Tel: 01253 608014 Fax: 01253 608015 Website: http://www.opg.co.uk Email: [email protected] For more information call a local funeral COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher. The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed director today. out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

For 24-hour information go to: www.snaithrawcliffemedicalgroup.com SR/DP 10.19 S22538G - 25 MAP OF THE PRACTICE AREA

Drax

Camblesforth Newland Kellington Temple Hirst

Hirst Courtney Carlton

r Aire ve Eggborough Ri Rawcliffe SNAITH Hensall Whitley West Cowick East Cowick

Rawcliffe Pollington Bridge Balne

Practice Booklets are published by Neighbourhood Direct Ltd. 01253 608014