KOUGA MUNICIPALITY

Governance Highlights Volume III

JULY TO DECEMBER 2019

Good Governance through Service Excellence LEADERSHIP

POLITICAL LEADERSHIP Front: Speaker Hattingh Bornman, Executive Mayor Horatio Hendricks and Mayoral Committee member Daniel Benson (Community Services). Back: Mayoral Committee members Brenton Williams (Finance), Freddy Campher (Infrastructure & Engineering), Frances Baxter (LED & Tourism), Bryan Dhludhlu (Corporate Services) and Ben Rheeder (Planning & Development).

▪ is situated in the Sarah Baartman District in the western half of the Province. ▪ It consists of nine towns: , , Cape St Francis, Oyster Bay, , , , Loerie, and Thornhill. ▪ It has a population of 112 941, according to the Community Survey of 2016. ▪ The Kouga Council consists of 29 councillors – 15 ward and 14 Proportional Representative (PR) councillors ▪ It is headed by Executive Mayor Horatio Hendricks and Speaker Hattingh Bornman. ▪ They are supported by a Mayoral Committee of six. ▪ The administrative arm of the municipality is headed by Municipal Manager Charl du Plessis and five directors, responsible for the running of the following directorates: ➢ Corporate Services, Finance, Community Services, Infrastructure & Engineering, and Planning, Development & Tourism.

Good Governance through Service Excellence1 1 FROM ZERO TO HERO A Turn-Around Strategy That’s Working

▪ Kouga Municipality BEFORE AUGUST 2016 has undergone a massive turn-around over the past 40 months.

▪ Since August 2016, Kouga has become one of the best-run municipalities in under the leadership of Executive Mayor POST AUGUST 2016 Horatio Hendricks and his predecessor, the late Elza van Lingen.

▪ The recent refurbishment of an old tractor by the municipality’s revamped Fleet section perfectly demonstrates the Only 4% of the municipal fleet was fully transformation this operational before the 2016 municipal once dysfunctional elections. Thanks to the new Counciil’s Fleet municipality has Replacement Plan, at least 90% of municipal undergone. vehicles are now on the road on a daily basis.

Good Governance through Service Excellence 2 STRONGER ROAD NETWORK Connecting communities

▪ Pre-planning work on Gravel roads being the extension of Duine graded in Loerie. Road, Jeffreys Bay, has started, including the Traffic Impact Assessment and specialist Environmental studies. ▪ New speed bumps and street name boards were installed ▪ Gravel roads were graded in the Gamtoos area, including, Loerie, Thornhill and Patensie ▪ A new pump was installed at Duine Road, Aston Bay, to take stormwater away to the ocean

Corporate Services Portfolio Councillor Bryan Dhludhlu at some of the new street name boards in Pellsrus. A new speed bump in Jeffreys Bay.

Good Governance through Service Excellence 3 ROADS THAT ARE BUILT TO LAST Plastic-infused eco road a first for Africa

Kouga Mayor Horatio Hendricks officially opens Africa’s first ▪ Africa’s first eco-friendly, “plastic” road plastic-infused eco road. was opened in Jeffreys Bay in December 2019. ▪ The revolutionary new approach to the tarring of roads has the potential to increase the lifespan of roads and reduce maintenance costs while also combating plastic pollution and climate change. The new tar layer includes plastic ▪ The use of recycled plastic (1,8m plastic pellets that help strengthen the road. bags per kilometre of road) and the manufacturing of the plastic pellets for the tar mix also open up economic opportunities for communities ▪ A 300m section of Woltemade Street was tarred with the plastic-infused mix.

Good Governance through Service Excellence 46 STRONGER ROAD NETWORK War on Potholes

LEFT: Eric ▪ 10 801 potholes were Bezuidenhout puts a new repaired from July to pothole filler to December 2019 the test. ▪ An additional 70 temporary workers were employed to fix roads and 32 BACKLOG: permanent staffers It is estimated completed intensive that at least R500m is training on road needed to maintenance. repair Kouga’s ▪ Two new asphalt road network. cutters were also added to the municipal arsenal to improve the quality of repairs ▪ A new pothole filler, similar to shotcrete used in mines, was put to the test as part of the municipality’s search for a more permanent solution to pothole-ridden streets ▪ Various roads and ABOVE: Kouga Speaker Hattingh Bornman (left), Mayor parking areas were Horatio Hendricks (second right) and acting foreman David also resealed across September welcome Elton Prins and Lumkile Mbeki to the war on potholes. the region

Good Governance through Service Excellence 5 CUTTING-EDGE SEWER PLANTS

▪ Built at cost of R85,6 million, the Kruisfontein Waste Water Treatment Works was officially opened in November 2019. ▪ It incorporated 34 000 ABOVE: Kouga Executive Mayor Horatio Hendricks (centre) cuts hours of local labour the ribbon at the new Kruisfontein Waste Water Treatment ▪ Four unemployed local Works. Looking on are Tamara Makeleni from Tecroveer, ward councillor Wilma Coenraad, councillors Timothy Jantjes and residents were trained Melanie Biko, Tecroveer president Zack van den Berg and project to operate the plant director Michael van den Berg. and are now employed full time. ▪ The plant will open up precious development opportunities for greater Kruisfontein ▪ At least 5 800 households are expected to benefit.

Sea Vista upgrade nears completion ▪ The Sea Vista Waste Water Treatment Works will be opened early in 2020. ▪ The plant was built at a cost of R53-million. ▪ It will benefit at least 2 000 households on completion. Upcoming bulk sewer projects

▪ Upgrade of the KwaNomzamo and Patensie Waste Water Treatment Works

Good Governance through Service Excellence 63 ELECTRICITY Network upgrades

▪ Tenders have gone out for the upgrade of the electrical network at Humansdorp and St Francis.

Additional public lighting has been installed at crime hot spots to improve the safety and Forty young people have been doing their security of communities. This included the first electrical and plumbing apprenticeships at Kouga public lighting for Donkerhoek and flood lights Municipality. at the entrance to Vaaldam in Humansdorp.

First-time water for Hankey settlement

More than 100 households at the informal settlement of Mountain View at Hankey have access to water near their homes for the first time. Four communal taps were installed at the settlement and connected to the main water supply.

Good Governance through Service Excellence 7 WATER SECURITY Holding back Day Zero

Jeffreys Bay upgrades ▪ The Jeffreys Bay Water Treatment Works is being upgraded. ❑ A new water tower has been erected. ❑ Four new borehole pumps and new filters have been installed. ❑ The project is ongoing. ▪ Pressure Release Valves have been installed at Aston Bay, Pellsrus and Oceanview. The reduced working water pressure results in less pipe breakages. ▪ New air valves have also been A new water tower has been erected at the installed in Aston Bay. Jeffreys Bay Water Treatment Works. Water Conservation & Demand Management

▪ Ongoing over the whole of the Kouga region ▪ Includes repair of leaks, retrofitting, bulk water meter installation and water meter readings In progress

▪ The upgrade of the Kruisfontein Water Treatment Works and the development of The old, leaky pipe bridge crossing at groundwater for St Francis at Rebelsrus Impala Road, Jeffreys Bay, has been and Mostertshoek are in progress. replaced.

Good Governance through Service Excellence 8 WATER SECURITY Holding back Day Zero

Patensie pipe replacement ▪ This project entails the replacement of the bulk water supply line from the Patensie Water Treatment Works to Ramaposa Village. ▪ It also includes the replacement of the water reticulation in citrus areas. ▪ Set for completion in March 2020. Patensie boreholes ▪ This project, due to start in 2020, entails the development of two boreholes in Patensie, as well as the Two viable boreholes were drilled at Patensie during 2019 and are due for installation of a rising main to the development in 2020. Patensie Water Treatment Works. Hankey bulk and internal pipe replacement

▪ This project included the replacement of bulk supply lines from the Gamtoos Canal extraction point to the Hankey Water Treatment Works, as well as the replacement of the bulk supply line to the Centerton reservoirs and replacement of much of Hankey’s water reticulation network. New Hankey borehole supply from Soetkloof ▪ This project included installation of a gravity supply feed from boreholes in Soetkloof to the Hankey Water Treatment Works. ▪ Both Phase 1 and Phase 2 should be completed in March 2020. ▪ The installation of the boreholes will be done once the Eskom electrical supply is in place.

Good Governance through Service Excellence 9 8 WATER SECURITY Safeguarding infrastructure

HANKEY

▪ Almost R1,5-million was spent on safeguarding the water infrastructure from July to December 2019. ▪ Fencing and gates JEFFREYS BAY were installed at the Hankey Water Treatment Works. ▪ Fencing and gates were installed at the Jeffreys Bay water reservoirs. ▪ Fencing and gates installed at the Loerie pump station. LOERIE

Good Governance through Service Excellence 10 PUBLIC FACILITIES UPGRADED Fresh look for Kouga parks

KABELJOUS PARK ▪ Ablution blocks upgraded ▪ Braai stands repaired and new ones built ▪ Benches installed ▪ Ramp erected ▪ New waste containers

PELLSRUS PARK ▪ Ablution facilities upgraded ▪ Braai stands repaired ABOVE: The Patensie Park has been and new ones built fenced, braai stands ▪ Benches installed have been repaired ▪ New waste containers and the ablution facilities have been upgraded. YELLOWWOODS (HANKEY) ▪ Three new flood lights RIGHT: New waste have been installed bins are in place at Pellsrus and ▪ Cleaning in and around Kabeljous. the ablution facilities

PATENSIE PARK Cemeteries ▪ Ablution facilities upgraded LOERIE CEMETERY ▪ Braai stands repaired ▪ Guard house and ablution facilities upgraded ▪ Fencing erected C-PLACE CEMETERY LOERIE PLAY PARK ▪ Ablution facilities upgraded ▪ Fencing erected

Good Governance through Service Excellence 11 PUBLIC FACILITIES UPGRADED Facelift for Ablution Blocks

BEFORE AFTER

ABOVE: The public toilets in Hankey town were upgraded and Sportsfields now sport a fresh new look. JEFFREYS BAY PHILLIPSVILLE (HANKEY) ▪ Ablution facilities were • Clubhouse upgraded upgraded at Kabeljous, Tecoma • Crowd control fence installed Street, Pagoda Street, Magnatubes (opposite KRUISFONTEIN (HUMANSDORP) Checkers), Supertubes, Dolphin ▪ Crowd control fence and Beach, old Friendly car park, grandstands repaired Pellsrus, Aston Bay, Paradise ▪ Ablution facilities repaired and Lagoon and Dawn View. painted

GAMTOOS VALLEY PATENSIE ▪ Public toilets upgraded in ▪ Clubhouse upgraded Hankey town and Patensie town. TOKYO SEXWALE (JEFFREYS BAY) ▪ Flood lights installed GREATER ST FRANCIS AREA ▪ Toilets repaired ▪ Ablution facilities upgraded at ▪ Clubhouse painted Shore Road, Aldabara Run, ▪ Barbed wire procured for Shearwater Drive, Granny’s installation to safeguard the Pool, Main Beach, Seal Point and Cape St Francis Main Beach facility

Good Governance through Service Excellence 12 PUBLIC FACILITIES UPGRADED Community halls & caravan parks

KWANOMZAMO ▪ New palisade fencing erected The showers at ▪ Interior and roof repainted the J’Bay ▪ Stage repaired, windows repaired and Caravan burglar bars installed Park have ▪ Ceiling installed at the toilets been ▪ New kitchen cupboards installed retiled.

PELLSRUS ▪ Electrical equipment (stove, fridge, urn and microwave) procured for the JEFFREYS BAY CARAVAN PARK kitchen ▪ All ablution blocks upgraded, ▪ New laminated office floors including, tiling, plumbing, electrical and painting KRUISFONTEIN CIVICS CENTRE ▪ New signboards erected ▪ New palisade fencing erected ▪ Fence and barbed wire ▪ All toilet sets and hand basins replaced erected on the seaside ▪ Two electronic gates installed KATRINA FELIX (THORNHILL) ▪ Four extra braai stands built ▪ All broken windows repaired PELLSRUS CARAVAN PARK VUSUMZI LANDU (HANKEY) ▪ All chalets and the hall tiled ▪ New palisade fencing erected and painted ▪ All toilet sets and hand basins replaced ▪ Main gate access repaired ▪ All electrical boxes replaced ▪ All curtain tracks in chalets replaced ▪ New electrical appliances purchased for all chalets New palisade fencing at the ▪ New card machine and Vusumzi Landu Hall in Hankey. landline installed for bookings

Good Governance through Service Excellence 13 KEEPING KOUGA CLEAN Wheelie bins rolled out to Humansdorp

10 000 DISTRIBUTED

The wheelie bin programme moved from the Gamtoos Valley to Humansdorp in July 2019. A total of 10 000 has to date been distributed to households in Thornhill, Loerie, Hankey, Patensie and Humansdorp. In the photo residents from Gill Marcus arrive to collect their wheelie bins. Illegal dumping Grass-cutting

Illegal dumping spits are monitored and Grass-cutting teams are out and about every cleaned up on a regular basis. day to help keep verges in all Kouga teams neat. The municipality has also been going the extra mile by cutting the grass at schools and crèches.

OCEAN VIEW: BEFORE & AFTER

Good Governance through Service Excellence 14 COMBATING CLIMATE CHANGE International workshop at Jeffreys Bay

▪ More than 100 delegates from nine countries attended the first-ever international Climate Change workshop in Kouga during October 2019 ▪ The workshop was a continuance of

Kouga Waste and Environmental Management Kouga’s climate change partnership Manager Christa Venter (second right), with with the German municipality Kazombiri Kamuingona from Namibia and Ilsfeld Ruusa Shuuya from Germany. ▪ Delegates from 12 German municipalities and their respective partners from Africa and South America were in attendance. ▪ The aim of the workshop was for the municipalities to share and discuss their respective action plans on how to safeguard communities from the potentially devastating Robert Muyenzi from the Rwanda Red Cross shares some of his experience. impact of climate change.

Good Governance through Service Excellence 15 SUSTAINABLE DEVELOPMENT Greenest Municipality award

▪ Kouga entered the East Cape Greenest Municipality competition for the first time in 2019 – and placed second! ▪ The award recognized several initiatives launched by the municipality to go green. ▪ These include a reduction in paper TOP: Kouga receives its award as runner-up in the used by the municipality, tree- 2019 East Cape Greenest Municipality Competition. planting drives and the RIGHT: The appointment of an official recycler. municipal ▪ Other ongoing eco projects service provider, include the monitoring and Extreme management of the Seekoei Recycling, has Estuary, the upgrade of the St been distributing Francis spit and the rehabilitation recycling bins of dunes at Oyster Bay. to schools.

The municipality’s Revenue section was awarded trees by Lexis The German municipality Ilsfeld Nexis in October 2019 in recognition of their efforts to reduce joined Kouga in planting trees paper when issuing rates certificates. along the Aston Bay road.

Good Governance through Service Excellence 16 Keeping Communities Safe Health campaigns to beat disease

▪ Kouga Municipality’s Environmental Health section led various health campaigns in the region from July to December 2019. Highlights included: ▪ Successfully preventing a potential outbreak of rabies in Humansdorp through a vaccination drive in July 2019 ▪ A Communicable Disease Prevention Drive, held in September and October 2019 ▪ A Global Hand Wash Day Hundreds of dogs and cats in Humansdorp were vaccinated against rabies after a dog from the Programme, presented in area tested positive for the deadly disease. October 2019. Empowering the women of tomorrow

Humansdorp-born celebrity, Stephanie Baartman from “Getroud met Rugby” returned to her hometown in August for Kouga Mayor Horatio Hendricks’s Women’s Month programme. Baartman The Special Programmes Unit in the Office of the gave an inspirational performance, Executive Mayor visited Thornhill Primary on Nelson touching on teenage pregnancies and Mandela Day to hand out sanitary packs to girl abusive relationships, to more than 1 000 learners. The programme is ongoing and have already teenage girls at Humansdorp Secondary. benefited hundreds of girl across the region.

Good Governance through Service Excellence 17 KEEPING COMMUNITIES SAFE Fire & Disaster Management

▪ New hydraulic rescue equipment was purchased and a tender was advertised for two new fire-fighting vehicles ▪ A new 4x4 bakkie was purchased for the Disaster Management section ▪ A Disaster Management Plan Workshop was held in October 2019 as part of the review of the Disaster Management Plans for both Kouga Municipality and the Sarah Baartman District Municipality. New hydraulic rescue equipment were bought.

Bush-clearing to reduce fire risk

▪ A service provider was appointed towards the end of 2019 to clear land deemed a high fire risk in the St Francis are. ▪ A specialised chipping machine was used to clear the plots and chip the debris, ▪ Fire breaks were also created and will be maintained on an ongoing basis by new Working on Fire teams in the area.

Good Governance through Service Excellence 18 KEEPING COMMUNITIES SAFE Home-grown lifeguards for beaches

▪ No drownings were recorded for the 2019/2020 summer season ▪ 54 lifeguards and two shark spotters looked after holiday- makers at the official swimming spots during the season ▪ This included 21 local youths, newly trained and qualified as lifeguards (photo right). ▪ New lifeguard uniforms were also purchased ▪ A 4 x 4 vehicle has been procured Dolphin Beach was once again awarded Blue Flag status for the for the department and will be 2019/2020 season. delivered in 2020.

Traffic and Law Enforcement strengthened

▪ Four new sedans and three new LDVs were acquired from July to December 2019 to improve visible Traffic policing ▪ Three Law Enforcement bakkies were also acquired to improve response time to In addition to the new vehicles complaints. (above), this old Traffic vehicle (below) was refurbished to ▪ 30 bullet proof vests were purchased and strengthen the Traffic department. issued to safeguard personnel ▪ The safety of public transport commuters was boosted through the establishment of a taxi unit to help ensure that taxis operate in accordance with the law .

Good Governance through Service Excellence 19 HUMAN SETTLEMENTS

Housing projects take shape

COMPLETED

▪ The Kruisfontein 391 project was completed in December 2019.

IN PROGRESS ▪ Construction of Pellsrus 220 PELLSRUS commenced in July 2019 The first 61 houses at the Pellsrus 220 development were handed over in November and December 2019. ▪ The first 61 houses were handed over at the end of 2019. ▪ The remaining houses are due for completion in 2020

SERVICED

▪ Installation of services to 1 300 sites at the Ocean View OCEAN VIEW 1 500 project were A site visit to Ocean View, where the installation of services completed in to 1 300 sites for new RDP houses was completed at the end December 2019. of 2019.

Good Governance through Service Excellence 20 HUMAN SETTLEMENTS

Hankey project moves forward

HANKEY / STOFWOLK

▪ The Hankey/Stofwolk project is set to provide 728 housing opportunities. ▪ Clearing of the site and the sub-division of the erven have been completed. ▪ A commitment has been secured from Eskom to install electricity. ▪ The provision of 728 serviced site is set to commence in July 2020.

Land for more houses Service provider for first ▪ The Kouga Council has FLISP and social housing intervened to assist the project appointed provincial Department of Human Settlements address the ▪ Own Haven Housing Association shortage of land for houses. has been awarded the bid to plan ▪ Land for houses in and implement Kouga’s first FLISP KwaNomzamo and and social housing project. Loerieheuwel has been ▪ FLISP enables affordable first-time purchased with municipal funds home-ownership to residents ▪ The transfer of sites is under earning between R3 501 and way. Town planning, specialist R22 000 per month. studies and engineering designs ▪ Social housing offers quality rental to follow. opportunities to households earning RI501 to R7500 per month.

Good Governance through Service Excellence 21 ECONOMIC GROWTH Supporting events to grow Tourism ▪ Kouga Municipality has been working with roleplayers to increase the number of events in the region and grow the Tourism industry. ▪ Highlights from July to December 2019 included: The laser show at the Opening of the Season. ❑ The JBay Winterfest ❑ Kouga Humansdorp Lentefees ❑ JBay Makiti ❑ Oktoberfest ❑ Opening of the Season, including the first laser show ❑ Countdown to the New Year ❑ The Light up Kouga The USN J’Bay Touchies Tournament drew a full competition, aimed at field of participants in December 2019. encouraging businesses to decorate their premises for the festive season ▪ Roleplayers are currently working on a strategy to turn Kouga into the Contestants line up for the Caltex Run in Jeffreys Events Capital of South Africa. Bay in December 2019. Better services bring more business to Kouga

▪ More businesses and investors are being drawn to Kouga thanks to improved municipal services in the area. ▪ KFC opened its first branch at Humansdorp in November 2019, bringing with it 40 job opportunities for locals.

Good Governance through Service Excellence 22 GOOD GOVERNANCE Stronger staff boost service delivery

IMPROVING MORALE

▪ The decrease in sick leave reflects to what extent staff morale improved during 2019. The number of sick leave days taken in July 2019 was 214. This decreased to 127 days on average for the following five months, with the lowest number (91) recorded for December 2019. ▪ First Employee Wellness Programme launched in September 2019: ❑ The programme gives municipal employees access to various professionals to help them with challenges (eg, financial, marital, legal) which could jeopardise their personal well-being and performance. ▪ Human Resources (HR) roadshows: ❑ Quarterly Labour Relations roadshows ❑ Policy roadshows to consult and keep staff up to date with HR policies ▪ Staff induction: ❑ To help new employees integrate effectively into the workplace

TRAINING

▪ 370 employees benefited from training programmes over the reported period ▪ Programmes included: ❑ Municipal Finance Management ❑ Road construction ❑ Supervisory training ▪ Eleven unemployed youth also joined nine Kouga employees for a Community House Building Learnership, awarded by LGSETA for a 12-month period ▪ Artisan electrical and plumbing training of xx unemployed youth also continued during this period

Good Governance through Service Excellence 23 GOOD GOVERNANCE Quicker response to complaints

▪ The Kouga Call Centre and LINK service delivery app yet again proved to be an invaluable link between communities and the municipality during the reporting period. ▪ A total of 24 959 incidents were reported, of which 23 115 were resolved ▪ The Call Centre is now also fully equipped to handle account balance enquiries and to register ratepayers online. ▪ Ward assistants have further been trained on using the Link app to improve the logging and resolving of complaints and requests received from communities. RESOLVED: Top Ten Service Requests ▪ Top ten service requests resolved from July to December 2019:

❑ Potholes (10 801) ❑ Septic tanks (6 947) ❑ Blocked sewer (1 467) ❑ No electricity supply (803) ❑ Burst water pipes (586) ❑ Faulty water meters (560) ❑ Other, including, stray animals (536) ❑ No water supply (421) ❑ Dumped rubbish (285) ❑ Streetlights not working (182)

Good Governance through Service Excellence 24 GOOD GOVERNANCE Best ever audit outcome

2019 came to a bittersweet end for Kouga from a financial perspective. While the municipality achieved its best-ever audit outcome, including a clean bill of health for its finances, the municipality had to say farewell to CFO Selwyn Thys. Thys had been appointed as the new CFO at Nelson Mandela Bay Metro Municipality. Congratulating him were Community Services portfolio head Daniel Benson, Corporate Services director Krishen Moodley, Finance portfolio head Brenton Williams, Planning & Development portfolio head Ben Rheeder, Mayor Horatio Hendricks, Planning, Development & Tourism director Fezeka Mabusela, Community Services director Nomvula Machelesi and the Manager in the Office of the Mayor, Anene Jonck.

▪ Kouga received its best-ever audit opinion for the 2018/2019 financial year from the Office of the Auditor-General. ▪ No material adjustments had to be made and there was a reduction in the number of findings, mainly with regards performance management ▪ Kouga’s received a clean bill of health for both its finances and HR ▪ The municipality continues to move from strength to strength financially. Highlights for the period July to December 2019 included: ❑ Operating surplus of R49,221 million ❑ Capital expenditure was a healthy 47,51% of the 2019/2020 budget. ❑ 39,64% of the Repairs and Maintenance budget was spent in the period ❑ 63,2% of the R700 000 received to date from the Expanded Public Works Programme (EPWP) grant, aimed at facilitating job creation, was spent. The full allocation for the year is R1-million. ❑ The cost coverage ratio as at 31 December 2019 stood at 1,81 months.

Good Governance through Service Excellence 25 EN ROUTE TO EXCELLENCE New fleet takes Kouga forward

Eight TLBs were added to the municipal fleet from October to December 2019. OLD VEHICLES REPLACED ▪ One of Kouga’s greatest success stories these past three years have been the transformation of its fleet section. ▪ Three years ago only 4% of the municipal fleet was fully operational. ▪ Now at least 90% of the fleet is operational on a daily basis. ▪ This includes eight new TLBs, six LDVS and five sedans that were Ten new sedans and LDVs were purchased for the Traffic and Law Enforcement sections during the purchased and delivered to Kouga last six months of 2019 as part of Kouga from July to December 2019. Municipality’s Fleet Replacement Plan.

Good Governance through Service Excellence 27 EN ROUTE TO EXCELLENCE Moving up a gear

The Fleet section has undergone a complete turn-around over the past three years and has been instrumental in moving service delivery up a gear across the Kouga region.

▪ Special mention must be made of the extra mile the Fleet section has gone to refurbish old vehicles. ▪ From July to December 2019 18 old vehicles were given a new lease on life and returned to Kouga’s service fleet. BEFORE AFTER

▪ These included a tractor, ABOVE: Before two sanitation trucks, a and after cherry picker, mesh truck, photos of the refurbished tipper truck , three cherry picker. standard trucks, seven LDVs, a sedan and a LEFT: The refurbished panel van. AFTER tipper truck.

Good Governance through Service Excellence 28