FACILITIES MANAGEMENT JOURNAL AUGUST 2013 3 Facilities Management Journal / Kpm Media 24

AUGUST 2013 Volume 21 – Issue 8

F ACILITIES MANAGEMENT JOURNAL FMJDATA.COM

IN THIS ISSUE Exhibitionists: the specialised teams keeping museums clean

PPPs: what can the UK learn from other global models?

FUNNY BUSINESS How Mind Candy, the founders of Moshi Monsters, reﬂ ects its customers’ world in the workplace [

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Carpet Cleaning & Repair Amtico Flooring Upholstery Cleaning Rug & Curtain Cleaning Wood Floor Cleaning & Maintenance Vinyl Floor Cleaning & Maintenance One-off cleans Furniture Repair & Restoration Emergency Response Services [email protected] CommentThis month: In defence of the ofﬁce

Over the past couple of Some organisations recognise what after almost 20 years going to a defined months, I’ve been judging we’re asking of staff and do provide place to work (whether that be old for the BIFM Awards training in new ways of working, but many people’s home, library, pub, shop or office) and have been fortunate don’t – the budget’s all gone on the funky I set up a business from my kitchen table. enough to visit some furniture and the workplace consultants. I started working from home most of the fantastic workplaces. And, as a result, many people struggle. time. I found I didn’t have my first ‘work’ Some with big budgets They find that without the structure of day- conversation until at least 10am every day (swimming pools, gyms, to-day office life, they can’t manage their and I got a huge amount done with only impressive atriums) and others more time properly, can’t discipline themselves the dog to talk to. But I quickly discovered low key, designed and managed on a to work and get distracted by other ‘stuff’. that I didn’t want to do that everyday. I shoestring budget. But what they’ve all had They miss the buzz of the office, and started working at client sites a few times in common was a desire to create the best the familiarity it brings. And they find, a week, and found the library, the coffee possible space for people to work, meet because perhaps they haven’t got to grips shop or the train, bus or tube actually and collaborate. with the new technology, that they can’t provided the very buzz I needed to work Over the years I’ve written countless locate important files or connect to that at my best. Silence is not always golden. articles about new ways of working and key person. They find that without the Many people find they need other people they’ve all focused on the practical, workplace they can’t work – or at least not around them to inspire them to work at tangible stuff – the buildings, the furniture as well. their best. As soon as my business grew, I and how the workplace itself has adapted For people who work alone, or as part hired a small office and there are now four to support people in their shiny new of a virtual team, it’s even worse. A while of us there creating a mini-office buzz, and flexible world. I’ve touched on culture ago a senior consultant told me about it’s made a real difference. change a fair bit, particularly looking at someone who he’d employed who, after six Let’s not forget that while technology how the ‘management by presenteeism’ months, admitted they found it very tough allows us to work anywhere and culture tended to be eschewed in favour NOT to work in an office. They missed everywhere, sometimes there is no place of measuring people by their actual the possibilities that office life provides like the office. performance. in abundance: to chat or not to chat; to But what I hadn’t fully appreciated is have a quick impromptu meeting; to pop the internal journey someone goes through out at lunch with someone; or for when they learn to work intelligently, a drink after work; to bump into flexibly or whatever the latest buzzword colleagues in other departments is. And walking around several buildings or get the chance for that chat as a BIFM Awards judge, it was clear that in the lift with the big boss over some organisations get it right, and some from the US. That’s office life horribly wrong. We ask people to give and when we dismiss the office up their desk stuffed with memorabilia, as being something a bit naff pedestals full of even more ‘stuff’ and and rather yesterday, we forget give them a laptop and a range of ‘flexible the essential role it fulfills as a working solutions’ and then tell them to social, as well as a work, hub. get on with it. More than two years ago,

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WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 3 Facilities Management Journal / kpm media 24

EDITORIAL Interim Managing Editor Cathy Hayward [email protected]

SALES [email protected] Tel: 01322 662289

Sales & Business Development Manager Rob Alder [email protected] Mob: 07787 949190 THE SEPTEMBER ISSUE... Follow us on Facebook and Twitter Next month we will be looking Account Manager Danny Grange at Legislation update, Storage [email protected] and document management and FM Mob: 07805 314853 in the third sector so if you have any thoughts or feedback please send your News Editor & Social details to [email protected] Media Development Caroline Hill @FMJtoday [email protected] To register for your PRODUCTION free copy of FMJ visit Production Manager & Designer Warren Knight www.fmjdata.com [email protected]

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4 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM 28 30 42

Regulars

Features this month... FMJDATA NEWS 6 This month’s summary of all the major news, acquisitions and moves in the CASE STUDY: FM AT MIND CANDY HEALTHCARE FM FM industry. 24 Most workplaces actively discourage 34 Facilities management in the children. But for digital entertainment healthcare sector should be less about CONTRACT WINS & PARTNERSHIPS company Mind Candy, children are its targets and more about the patient. 14 Find out about all the latest deals raison d’etre. And the creator of Moshi Demitri Maldonado explains how this can going down in the world of facilities Monsters, a fun online world for children, be achieved. management. has designed its workplace for its customers. Cathy Hayward explores. PPPs PEOPLE 38 The UK pioneered the use of private 16 Keep track of who’s moving where in SPECIALISED CLEANING investment in public infrastructure but the FM profession. 30 Jackie Bennett Shaw talks to some of progress has stalled in recent years. the people responsible for maintaining a Richard Byatt reports on reforms to PFI SOCIAL MEDIA: IN MY VIEW tip-top environment in our museums. and the experience in other countries. 18 Katie King explains that ignorance is no defence when it comes to social media.

FMA UPDATE 24 20 The RICS discusses why facilities management professionals need to embrace business information modelling as part of a strategic FM plan.

KPI SURVEY 22 The most recent FM Index KPI Survey, reveals some interesting trends in the use of space within organisations.

WORKPLACE ART 28 In his final column, Patrick McCrae discusses why people choose specific pieces of art for different areas in the office.

FAST FACTS 33 Martin Cotterill, key account manager at Forbo Flooring Systems, provides tips for specifying and maintaining sustainable ﬂoor coverings.

FM INSIDER 36 Fruitful Ofﬁce’s Vasco de Castro takes a look at the role of the facilities manager.

MIFM 41 New product and service launches and company news from the FM industry.

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 5 FMJDATA NEWS

Workplace Law report reveals similarities

FM service providers and their clients are top people management issue that they face largely in agreement about the priorities and today. Clients need support in finding and key issues affecting the sector. That’s the keeping talented FM people, since FM is not message from Workplace Law’s second annual their core business and often undervalued research study. Asked to rank key topics in as a profession. Over half (62 per cent) of all DATES FOR THE FM DIARY: order of preference, both suppliers and client clients agree that their organisation has strong agreed that delivering a consistent service leadership and a good approach to talent • 22 August WIFM Summer across multiple sites / countries; continuously management. The figure was slightly higher at Social and Treasure Hunt improving service; achieving cost savings; and 70 per cent for the FM suppliers. MITIE, Cotton Centre, London taking a partnership approach with suppliers However, 38 per cent of clients disagreed or www.bifm.org.uk were the most important priorities. disagreed strongly with the statement, showing But the research, which quizzed 242 a lack of consistency across the FM sector in respondents, also showed that the FM its approach to HR. Although slightly lower • 8-9 September profession has some way to go before it than the client figure, a third of suppliers still National Safety Symposium, achieves the recognition given to other did not feel that they had strong leadership The Nottingham Belfry professions. Eighty per cent agreed that it’s and development plans that managed talent http://htl.li/lbUnB easy to quantify the costs of FM services, but within their organisations. hard to quantify the value they deliver. And Among the high performing clients, over 80 • 10-11 September more than 80 per cent felt that if FM is to per cent felt that they had strong leadership The Energy Event achieve its rightful place in an organisation’s and a development plan to identifying and NEC, Birmingham hierarchy, the industry needs to find new ways managing talent within their organisation. www.theenergyevent.com to deliver value. This was underlined by the This figure was similarly high among the high fact that a third of respondents didn’t feel performing suppliers (83 per cent). that their board understands the contribution The full report includes extensive findings • 19 September that good FM can make to the success of the from the survey, across the areas of leadership BIFM National Golf Finals organisation. in FM, talent management, health and safety www.bifm.org.uk/bifm/events/ There was strong agreement across client performance, and sustainable FM. view/2743 organisations that finding and keeping good Visit www.workplacelaw.net/ThinkFM- people is still the key to success in FM, and a research-programme for details. • 2-4 October IFMA’s World Workplace conference Philadelphia www.worldworkplace.org/

• 10 October NEWSINBRIEF BIFM Scotland region conference FM services provider Sodexo has Workplace Week, the annual showcase www.bifm.org.uk/bifm/events/ signed a franchise deal with the of workplace and workforce innovation, view/2748 SUBWAY® brand to introduce the high featuring visits to fascinating street name to its retail offer at sites workplaces, a one-day convention and • 14 October such as universities, hospitals and a fringe programme, has revealed its BIFM Awards 2013 military bases. Sodexo has already 2013 programme. Running from the The Grosvenor House Hotel, London ® opened SUBWAY franchises at Brunel 4 -8 November, the workplace visits http://htl.li/h09sA University in London and Royal Sussex includes popular destinations such as County Hospital in Brighton. It will the BBC’s New Broadcasting House • 4-8 November open another at The Defence School in central London and Media City of Transport, based at Normandy at Salford Quays; KPMG at Canary Workplace Week Convention and Barracks, Leconﬁeld, East Yorkshire, in Wharf; and Fruit Towers, home of building visits the autumn. Innocent Drinks; and Network Rail www.workplaceweek.com in Milton Keynes. At the convention on 5 November, to be held at • 15 November Outsourcing giant Mitie has launched PricewaterhouseCoopers sustainable BIFM Ireland region conference 24seven, a centralised helpdesk building near Tower Bridge, the theme Belfast delivered by FM experts within the of Driving Productivity through the www.bifm.org.uk/bifm/events/ organisation. The service acts as a Connected Workforce, will be explored. conferences/IC2013 single point of contact for any ofﬁce issues ranging from spillages, broken windows, blown lights, blocked toilets Contract cater Catermasters has • 4-6 June 2014 or malfunctioning air-con. 24seven acquired Bite Catering for an European Facility Management already handles over a million calls and undisclosed sum. Bite operates eight conference 250,000 emails each year, resolving contracts in London and the south- Berlin over 700,000 reactive requests. east with a £2.2 million turnover and www.efmc-conference.com employs 55 staff.

6 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM Healthcare Estates Exhibition, Conference & Dinner 8 - 9 October 2013 Manchester Central Putting Positive Energy into Healthcare

Why should you attend: The biggest gathering of facilities, estates, engineering and procurement professionals from the healthcare sector t Come and see the latest products and solutions in healthcare t Over 180 companies displaying over 450 products presented by experts in the exhibition t Healthcare Estates combines the UK’s largest event in healthcare with the highly respected IHEEM conference t Join other high-level decision makers from across the healthcare sector t See and hear about the practical application of products in the healthcare environment t Healthcare Estates exhibition is ‘free’ to attend and healthcare professionals beneﬁt from complimentary parking on site, complimentary refreshments and a dedicated VIP area in the show

To register please visit www.healthcare-estates.com Scan me to register

EVENT SPONSORS EVENT PARTNER FMJDATA NEWS Government reveals Part L changes

Changes to Part L of the Building Regulations, national emission reduction targets and help to for under the revisions will help drive energy to improve the energy effi ciency of new homes lower people’s fuel bills.” effi ciency without negatively impacting and non-domestic buildings, were announced Unveiled more than a year after the growth.” by the Government last month. Communities consultation on the proposals closed, the David Bownass, sustainability director and Local Government Minister Baroness standards are intended to strike a balance at WSP, said of the new standard: “If it is Hanham revealed that new build homes will between improving energy effi ciency intended to be a step towards 2016 zero have to reduce their carbon emissions by 6 per requirements and ensuring that the effect of carbon new dwellings, it’s so small you cent while non-domestic buildings will have to regulation on businesses does not stifl e growth. wouldn’t need to lift your foot to get over it. reduce their carbon emissions by 9 per cent. The announcement has been welcomed It’s now very hard to see how the construction The changes, coming into force on 6 April in the main, although some say it is not industry will be ready to implement zero 2014, will require new homes and non- enough to achieve the government’s target carbon standards in 2016.” domestic buildings to include energy saving of making all new homes zero carbon homes Tony Bowen, president of HPA (Heat Pump features such as better fabric insulation and from 2016. Jenny Mac Donnell, director of Association), said of the drive towards low more effi cient heating and lighting. The research and policy at the British Council for energy housing. “There is a steep learning standards are expected to reduce the fuel bill Offi ces (BCO), said: “Although this response curve for many builders and supply chains, and of a typical semi detached house by £200 and from the government to the 2012 consultation we are unsure of how much this new decision to reduce the fuel bill of a large urban offi ce has been a long time coming, it is good news will help the transformation. We have striven to by over £60k, compared to build standards that the industry fi nally has clarity on Part L. ensure that renewables in new build dwellings before 2010. “We believe the 20 per cent improvement that are strongly supported by any change, and wait In a written statement, Hanham said the was originally proposed in the consultation to see the outcome. “Whatever considerations changes are projected to deliver savings of paper for non-domestic buildings would have led to this partial measure being adopted, £16m a year to businesses and save 6.4 million have placed a signifi cant economic burden it is essential that progress on low carbon tonnes of carbon dioxide. “Strengthening on regional offi ce developments in particular. heating systems be maintained and accelerated these requirements takes the next step towards While the BCO called for an 11 per cent uplift and that the government show its commitment our zero carbon ambitions, will contribute to in effi ciency standards, the 9 per cent called to its stated objectives.”

CRYSTAL SETS THE SUSTAINABLE STANDARD

The Crystal building in London has been certiﬁ ed Outstanding by BREEAM, the world’s foremost environmental assessment method and rating system for buildings. The unique, crystalline-shaped, ‘all electric’ building located in the Royal Docks at the heart of the Mayor of London‘s Green Enterprise District uses solar power and ground source heat pumps to generate its own energy, meaning no fossil fuels are burnt in the building. The design of the building’s structure, including its innovative glass-clad façade (pictured), provides additional insulation, solar control and natural daylight, taking energy efﬁ ciency to a new level. The Crystal incorporates rainwater harvesting, black water treatment, solar heating and automated building management systems. The building features charging stations for electric vehicles. The Crystal, a sustainable cities initiative by Siemens, covers an area of more than 6,300 square metres, including the world’s largest high-tech exhibition on the future of cities which has already attracted 83,000 visitors. It has also hosted several FM events including Workplace Futures in February 2013.

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8 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM SPONSORED FEATURE COMPANY INSIGHT FOCUS

DON’T CATCH A COLD WHEN THE SNOW AND ICE HIT. WINTER WEATHER-BEATERS FROM HONDA.

evere winter weather conditions in The mid-range HS655 models offer the mighty machine is the ultimate solution Srecent years have caused havoc in the ultimate balance of economy, ease of use and to the problem of snow clearing; with a UK and the cost to businesses has been power. With a choice of electric or manual joystick-controlled chute letting the operator huge. Keeping sites, car parks and walkways start, and wheels or tracks, they clear deeper decide exactly where to dump the snow. free of snow and ice is essential for business than single-stage models – at depths up to This model can clear an area the size of two continuity, compliance and the health and 50cm – with the ability to move up to 37 tennis courts covered in 30cm of snow in a safety of the public and staff alike. But with tonnes per hour. staggering nine minutes, and comes with big patches to clear, and with time of the tracks as standard. essence, the old-fashioned methods make it For clearing even larger areas quickly, quite a task. ATVs, more commonly known as ‘quad Fortunately, there are a few products on bikes’, are ideal. Honda’s market-leading the market to ensure you’re prepared when range is famously robust and reliable and the winter weather hits, including a range includes models with switchable two and of labour and time-saving tools from Honda four wheel drive. ATVs are also incredibly (UK) - the result of 30 years of industry- versatile, thanks in no small part to the leading development. variety of third party attachments available Honda’s powerful walk-behind on the market. ATVs fitted with snow snowthrowers make shifting snow fast, ploughs and salt spreaders, for example, are efficient and easy on the operator. As well as increasingly common, as Tesco found in 2010 the power, fuel efficiency and reliability of when it bought 150 Honda ATVs fitted with their market-leading four-stroke engines, all snow ploughs to clear its larger Tesco Extra models offer reliable and easy starting, even stores’ car parks quickly and efficiently when at temperatures as low as -26°C. the snow hit. As with all Honda products, every effort Moving up the range, the HS760 models What’s more, once winter has packed up has been made to minimise impact on the become more powerful, but with no and gone, an ATV will prove to be a versatile environment. Honda snowthrowers are the compromise on ease of use. With advanced all-year-round asset. Attachments including quietest on the market, with the best possible hydrostatic drive, control is effortless. trailers, rollers, harrows, mowers, sweepers, fuel consumption and the lowest possible Infinitely variable speed is controlled by spreaders, aerators, and sprayers make short emissions. Honda engines are designed one lever, adjusting pace in line work of a huge variety of ground care and to meet the strictest exhaust emission with the depth of the snow and maintenance tasks. regulations in the world. ground conditions. So, to ensure that your business The range features heavy-duty Finally, towards the very is prepared for winter, please call serrated augers which make light top of the range sits the 0845 200 8000 or visit either work of slicing through heavily HSS970, built for fast and www.honda.co.uk/garden/snowblowers or crusted snow; and joystick- efficient clearance of www.honda.co.uk/atv controlled chutes to blow it larger areas. Shifting far away from the machine. up to 50 tonnes Additionally, a quick release per hour, this security clutch that stops the blade as soon as the operator lets go of the lever ensures optimum safety. The entry level HS550 snowthrower is perfect for domestic or light commercial use. Affordable and powerful it can clear 5-6 times faster than a man with a shovel; capably clearing two tennis courts covered in 30cm of softly packed snow in around 15 minutes.

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 9 FMJDATA NEWS No latitude for error Events and venue cleaning specialist Ryans Cleaning worked round the clock to make sure the major three-day Latitude Music-Arts Festival site in the Suffolk countryside was left clean as a whistle. The sixth Latitude Festival attracted 35,000 revellers at each of three days to see headline acts including Kraftwerk 3-D and Bloc Party under soaring temperatures at Henham Park, Southwold. Some 24 shifts of more than 150 staff kept the site clean during the event, with the ﬁnal clean-up taking two days. In total, 24,000 refuse sacks of waste were collected, using 2,000 pair of gloves and more than four thousand wheelie-bin liners.

ACCOUNTING STANDARDS FALL SHORT FOLLOWING UPDATED RICS GUIDANCE Accounting practices are still falling recommendations introduced in 2011 beginning of the year. Given that many far short of official guidance according Code. New guidance now requires service charge monies are collected in to a new report. The Service Charge certification by a manager, or an advance this has implications on cashflow Operating Report (SCOR) for Offices 2013, accountant and the provision of information management for tenants many of whom which analysed almost £400 million of on how accounts are prepared. may be overpaying by as much as 30 per service charge expenditure throughout The 2013 report shows that, when cent against the actual costs which will the UK during 2009-2012, showed that these additional two compliance metrics then not be credited back to them until the recommended accounting principles are are included that no buildings in the end of the accounting year. still not being adhered to following new data set comply with all transparency Commenting on the report, service guidance introduced in the RICS Code requirements analysed in the report and charge consultancy Property Solutions 2011. only 34 per cent comply with at least said: “The main area still requiring Thirty-four per cent of documents showed six requirements. More than half of significant improvement is on the issue of no evidence of any certification and only documents (51 per cent) failed to reach a the preparation of service charge accounts 9 per cent mentioned the basis of which score of 5. and the financial management and data service charge accounts were prepared. Accurate budgeting was also cited as that is published as without accurate This year’s report includes the another key issue in the report. In 55 management information it can be very first complete year of data to include per cent of cases the certified cost was difficult to assess how effective building analysis of the compliance with the new lower than the budget that was set at the management systems are.”

PROOF THAT FRUIT BOOSTS PRODUCTIVITY

Providing fresh fruit at people’s desks increases employee’s productivity by more than 10 per cent, substantially boosts their energy levels and encourages them to adopt a healthier lifestyle. That‘s the conclusion of empirical research conducted by workplace fruit supplier, Fruitful Ofﬁce. Over three-quarters of the 320 people who took part in the research said the provision of free fruit made them feel more valued and more than 80 per cent thought having fresh fruit available at their desk had improved their quality of life at work. It also changed their eating habits. Seventy per cent said they were eating more fruit; 45 per cent were eating fewer “unhealthy” snacks and 13 per cent were choosing healthier options at lunch. Almost 80 per cent of those that ate the free fruit said they felt more healthy, with just under half reporting higher energy levels and just over a third claiming the fruit made them feel more alert. One participant said: “I think that the beneﬁts make it a fantastically worthwhile investment and it helps make a very stressful job more manageable.”

10 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM Space Air has a dedicated R-22 replacement advisory team and holds over 5,000 genuine Daikin parts. Repair or replace?

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© 2013 Space Airconditioning plc. All rights reserved. 101470-08.13 Nobody knows Daikin better FMJDATA NEWS Sustainable cities Richard Byatt reviews the Base London event which took place in the capital last month

For those in facilities management who want to look beyond the confines of the building, Base is an excellent place to get Chris Grigg an overview of trends and technologies that are shaping the way cities are built symbiosis’, water management and more. energy efficiency of new buildings and with and run. The ‘commercial property’ session some tenants (such as UBS) to go further The city-focused Base events bring brought together some key players on than regulation demands, he said. But it’s together experts on the built environment London’s real estate scene, including “hard to find any economic justification and infrastructure, including areas such Munish Datta, head of property Plan that such investment will generate a as energy generation and distribution, A, M&S; Matthew Tippet, director return in either higher rent or asset value. transport, energy efficiency, waste and of sustainability services at Jones We’re doing it on faith, not an ROI model.” water. The emphasis is on delivery, Lang LaSalle; Jenny Pidgeon, director, British Land is also trying to improve commercial opportunity and how this responsible property investment, the performance of existing buildings, underpins economic growth, investment, Henderson Global Investors and Miles said Grigg. The developer has saved 38% enterprise, job creation and a sense of Keeping, partner with Deloitte Real Estate. of energy used in the common areas of place. Datta said that all new buildings its estate. This has been achieved mostly Alongside the conference, a small procured by M&S have green clauses in by introducing relatively simple control exhibition included names familiar to FMs the lease and MOUs are being agreed systems, monitoring them and making – Carillion, Interserve, Vinci Facilities, to put such clauses into the leases changes quickly. Siemens and ISG as well as Microsoft, for existing buildings. Tippet argued Government has a role to keep the IBM, UK Power Networks and the Carbon that although genuine progress has regulatory environment simple and to Trust. been made in terms of the numbers of lead by example. He advocated the Sustainability is at the heart of the people reporting “at a base level” on National Australian Built Environment Base Cities programme, the themes the sustainability of their buildings, Rating System, known by the wonderful are smart and green. After introductory there is still too much confusion on acronym NABERS www.nabers.gov.au “The talks from UEL’s pro vice-chancellor actual performance measurement. All landlords of Australia have bought into it Selena Bolingbroke and Newham’s Mayor the panellists agreed that there is a and the government of New South Wales Sir Robin Wales, Ed Gillespie spoke on performance gap between design and has opted to occupy only space with a the need to “change the sustainability use, although it wasn’t clear whether this high rating under the scheme, which has narrative.” Gillespie is a London is primarily due to inefficient operation increased take-up.” Sustainable Development Commissioner or buildings being occupied in a way the I’d recommend the Base events to and founder of Futerra, the sustainability designers hadn’t envisaged. Pidgeon said anyone interested in how FM fits into the communications agency. there simply weren’t enough people doing bigger picture of urban and infrastructure His argument, engagingly presented post occupancy evaluation. management. You’ll find familiar themes, if not new, is that sustainability needs Keeping said the ‘commercial Green new ideas and people ready to exchange to be visible and positive if people are to Deal’ was a great idea in principle but ideas. be persuaded. In his words: “We need to “something needs to happen” for it to www.basecities.com embrace the doom but also show that we take off. Energy performance contracts have the potential to bloom.” Gillespie have not been widely adopted, outside Ed Gillespie pointed to the way cycling now has the of PFI. Part of the problem is that most “social proof” to be seen as a legitimate commercial property owners don’t want urban transport option. anything “hanging off” their assets in Picking up the transport theme, Gordon terms of undertakings or agreements. Wakeford, managing director infrastructure London boroughs are looking at charging & cities at Siemens, said: “An advanced substantially for the carbon impact of city is not one where the poor have cars development schemes. Keeping was but one where the rich choose public worried that this was being done in a transport.” Wakeford commented that crude way, using multiple methodologies there has been a 9% “modal shift” from across the city. He advocated a proper cars to sustainable transport in London “life-cycle carbon” approach. since 2000. One of the most interesting speakers Sixteen parallel sessions either side of the day was the chief executive of a of an extended networking lunch break company that has shaped large chunks of covered energy efficient homes, waste in London, Chris Grigg of British Land. It is construction, building resilience, ‘industrial relatively straightforward to improve the

12 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM SPONSORED FEATURE COMPANY INSIGHT FOCUS

Lynne Graham

Healthy eating is tied to employee engagement Lynne Graham, HR Director at BaxterStorey

howing that you care about every and demands of the average working day are creating a social hub around food benefi ts Saspect of the work experience is the resulting in trends like eating on the move not only the individual, but the organisation bedrock of employee engagement. It and a greater reliance on sugary snacks and as well. provides the foundation of trust from which drinks, which contribute to Britain’s rising There is no denying that food and employees are prepared to work harder and adult obesity problem. well-being can have a massive impact on smarter. In-house restaurants and coffee shops business. It is clear from the statistics and We know that diet can have a massive go beyond just providing a food service; my experience that employers need to put impact on a person’s ability to do their job. they establish a social hub and a sense of time and effort into demonstrating their We’re also very aware that the increased pace community. From a small in-house coffee appreciation for their people. By creating pod or deli bar to a large complex site with an area where teams can interact socially diverse catering services, the sociability and where they can get healthy and energy of getting together around food and drink boosting foods, at a time to suit them, an impacts on the emotional engagement organisation can clearly show its care for employees have with their colleagues, their well-being and, in so doing get the best workplace and their employer. return from its employees. Encouraging social gatherings changes the Together with Business in the Community traditional staff restaurant into a multi-use (BITC), we know how important it is to fi ght space, which can act as a counter-balance to the productivity defi cit, because at the end of remote or virtual working. the day, business is at its best when its people One advantage of having an in-house are at their best. catering service is that extended opening Lynne Graham is HR director at hours can really support fl exible working, BaxterStorey and is a member of the BITC when people have to start early or work late. Workwell leadership team. It creates a more considerate atmosphere, where people don’t feel so tied to their desks, but instead feel they are free to take a moment to relax and recharge. Socialisation is a fundamental human need. As such,

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 13 FMJDATA NEWS

CONTRACT WINS AND PARTNERSHIPS

LEVY RESTAURANTS GOES WILD ABOUT BRISTOL ZOO The Ginger Chef to shore up GARDENS’ NEW VISITOR ATTRACTION local ﬂavours Education caterer Chartwells has joined forces with Brighton chef Ben McKellar, aka The Ginger Chef from the renowned Gingerman Restaurant Group, to bring a local ﬂavour to the University of Sussex’s campus, hospitality and event dining, under a new 10-year £43 million contract.

OCS wins laundry services contract with Virgin OCS has won a ﬁve-year, multi-million pound contract with Virgin Atlantic Airways to provide aviation laundry services. The contract, which started in July, covers Heathrow, Gatwick, Manchester and Glasgow.

MITIE awarded £9m contract with Cineworld

Levy Restaurants, part of Compass Group UK & Ireland, has won a new four- year hospitality contract with the Bristol, Clifton and West of England Zoological Society, for the Wild Place Project. Under this deal, it will provide visitors with a menagerie of tasty treats at the park’s eatery. The Wild Place Project is the first leap towards the development of Bristol Zoo’s National Wildlife Conservation Park and is set to welcome 100,000 guests over the course of its first year. Meanwhile Jockey Club Racecourses and Compass Group UK & Ireland, have extended their catering venture, Jockey Club Catering, by a further six years. This extension will see the partnership continue until at least 2025 and is worth an expected £300m in turnover. MITIE has been awarded a three year cleaning contract with Cineworld, SODEXO JUSTICE SERVICES AWARDED £250M PRISON CONTRACT one of the country’s biggest and Sodexo Justice Services has been awarded the contract by the Ministry of Justice to best-known cinema chains. MITIE manage HMP Northumberland. The 15-year contract – only the second public-sector will be responsible for cleaning 44 prison to be transferred to a private-sector operator – is worth an estimated £250m cinemas in the South of England, as over the contract term and starts on 1 December 2013. well as Cineworld’s head office in London, with a dedicated team of SODEXO NETS FIVE-YEAR SEAGULLS DEAL over 300 MITIE staff. Sodexo has netted a five-year catering Sodexo wins Santander UK catering and hospitality contract at Brighton & services contract Hove Albion Football Club, with sales Sodexo has won a three-year contract over £25m over the duration of the worth £6 million per annum in turnover contract. Supporters visiting the club to deliver Santander’s UK catering on match days will be able to enjoy services. This will see them provide food from award-winning local suppliers. employee dining, hospitality services In hospitality and at non match day and executive dining for around 14,000 events, Sodexo will take responsibility of the bank’s staff in the UK. of sales and build on the strength of the club’s community positioning For the latest contract wins and using national and international event partnerships visit www.fmjdata.com or marketing experience. follow us on Twitter @fmjtoday

14 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM REGISTER TODAY

‘The Workplace of the Future’ VIP Seminar

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NJW Limited are inviting Senior Property and Facilities Management Professionals on Wednesday 2nd October 2013 for their Annual Special Interest Group to discover and debate ‘The Workplace of the Future’

Reserve your place at this exclusive seminar Email [email protected] or call +44 (0) 1635 282090 www.njwlimited.com @NJWLimited The people Carillion appoints soft services director Nick Pipping has been appointed as director of Carillion’s growing Cleaning and Security Services businesses. Neil Thompson is new president of the A former chief executive of British Council for Offices TC Facilities Management and Thompson takes over the post from James Wates managing director at the BCO’s annual general meeting at K&L of Carlisle Support Gates’ new office in One New Change, London. Services, Pipping has His focus for his presidential year is on more than 30 years’ experience in the sector – encouraging greater collaboration within the both in the UK and overseas. sector to help facilitate this. Thompson is In his new role he will build on Carillion’s portfolio director at Great Portland Estates established presence in facilities management having previously been at Derwent Valley and develop the soft services, cleaning and Holdings and Legal and General. His appointment to BCO president will security elements of the business, which are see Colette O’Shea, head of development at land securities, become BCO already worth £80 senior-vice president. David Partridge, managing partner at Argent, will million a year. become junior-vice president, supported by the honorary treasurer, Robin Meanwhile Brodie-Cooper, who is also partner at Gleeds. Carillion CEO Richard Howson has been appointed as the Sodexo appoints new chair of a new team sports and leisure at Business in the Community (BITC), managing director which will drive the organisation’s Sodexo has named Jeremy Dicks as its new ambitions for managing director for Sports and Leisure. community Dicks who joined Sodexo in 1998 has involvement. returned to the UK from Ireland, where he was managing director of Sodexo Smashing through the Ireland, to take up the post, which (recycled) glass ceiling was created after Kate Cawley, creative director of WasteSolve, sports and leisure has been highlighted as one of the UK’s business (S&L) business was ‘35 under 35’ to watch, a high profile industry brought into one nomination which, Cawley hopes, will herald a division following a new way of thinking and acting in the waste management sector. strategic review.

BaxterStorey Interserve appoints promotes Dave Julian Gammage as hard Hawkes to services director This new position is aimed regional managing at increasing the scope and director range of the company’s proven industrial service capabilities Caterer BaxterStorey has promoted and to further accelerate Dave Hawkes to regional managing growth to its UK footprint. director. Hawkes, who has been part Gammage has 40 years’ of BaxterStorey for over 22 years, experience in the ﬁeld of asset will be responsible for overseeing the management and service maintenance provision, central region, including areas such as with particular expertise in scaffolding, insulation, Birmingham, Essex and East Anglia. painting and the associated trades.

16 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM Communications

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My latest interview and those communications which may be The content of your communication (July 12th) with considered grossly offensive, to which the did not obviously go beyond what could BBC TV - South East high threshold must apply. conceivably be tolerable or acceptable in Today – centred on Starmer has stated on many occasions an open and diverse society which upholds the case of a police his intention to avoid the potential and respects freedom of expression. officer accused of ‘chilling effect’ that might arise from high trolling a woman numbers of prosecutions in cases where There are a few further points of interest, who voiced her a communication might be considered notably: support online grossly offensive. It’s a fine balancing act, Age will be taken into account and the for rejected which recognises the fundamental right age and maturity of any wrongdoer should X-Factor contestant to freedom of expression. In essence, be given great weight. Frankie Cocozza. a prosecution will not take place if There must also be a public interest for In this example, the officer has been told communication is only offensive, shocking any prosecution. that he will not face charges. However, or disturbing, even if it is distasteful or The guidelines state that context is in the past five years, prosecutions of painful to those subjected to it. key in this area, and “banter, jokes and offences committed over social media have offensive comments are commonplace and risen dramatically. According to Freedom FMs need to be very clear to avoid the often spontaneous.” of Information Act figures, in 2008, there following: Taking into account these - described were 556 reports of alleged crimes with 1. You make a credible threat against a by some as fairly lenient - guidelines, FM 46 people charged. By 2012 this had person or property. companies must ensure that they are soared to 4,908 reports of offences 2. You harass or stalk someone. protecting themselves directly, through the leading to 653 charges. In our connected In both 1 and 2 above, prosecutors will introduction of a very clear, enforceable world, over-stretched police forces have to consider whether the offence is racially social media policy which clarifies what dedicate huge resources to investigating or religiously aggravated or whether there they as a company deem to be appropriate a continuous barrage of Facebook and is aggravation related to disability, sexual behaviour online and offline. Twitter posts. orientation or transgender identity. To summarise, FMs must realise that There is no denying the fact that social 3. Breach a court order. they cannot post updates on social media media is evolving fast and revolutionising 4. You make a communication that platforms with impunity. Whilst social the way many businesses operate. But is grossly offensive, indecent, obscene media has opened up an exciting world of this pace of change is no excuse for FM or false. self publishing, it has not made publishing companies to avoid staying abreast of the The guidelines have been amended responsibility free. The law has caught up legal developments in order to protect to make clear that prosecutors should and ignorance is no longer a defence. themselves and their brand. particularly consider whether there The final guidelines provided by the is a hate crime element to the Katie King is a respected UK’s Director of Public Prosecutions, communication, when assessing the social media commentator Keir Starmer, were published on 20 June impact on the victim. on BBC TV and 2013 and were immediately effective. radio, as well as a With millions of communications sent via Prosecution is unlikely if: speaker at FM and social media daily, the guidelines have You express genuine broader industry been produced to equip prosecutors with remorse. conferences. information on how to deal appropriately You or the service provider and consistently with cases arising from take swift and effective the growing use of these new platforms. action to remove the They make for an interesting read. Here communication in question are a few extracts: or block access to it. Starmer states: “Encouragingly, the Your communication public consultation showed there is wide was not intended for a support for the overall approach set out in wide audience. the guidelines, which state there should be a high threshold for prosecution in cases involving communications which may be considered grossly offensive, indecent, obscene or false. “I believe the guidelines do set out the right approach to prosecution by making the distinction between those communications that should be robustly prosecuted, such as those that amount to a credible threat of violence, a targeted campaign of harassment against an individual or which breach court orders,

18 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM COMPANY INSIGHT

A bespoke service is Clients receive a report All teams are supplied offered to all clients of work done and any with liveried 16.5m areas of concern boom vans

UK Gutter Maintenance Paul and Kathy Blair, husband and wife and fully informed of progress before, during and co-owners of UK Gutter Maintenance Ltd were upon completion of works. Before and after delighted when the opportunity presented itself digital photographs of all works are always in the Spring of 2008 to form their own provided together with reports upon on any specialist gutter cleaning company and have major defects found or areas of concern. never looked back since. Despite the economic Wherever possible, should there be any minor doom and gloom theirs is a true success story. defects found these are carried out before Between them the couple have over forty leaving the site. years experience working within specialised about any location, at relatively short notice. We Paul Blair states that “our clients acknowledge service industries, over ten of which have been also offer an emergency call-out service for our that this procedure is very effective and the dedicated to gutter cleaning activities. Both Paul national clients and work for several national provision of photographs is the only way that and Kathy have a passionate belief in what their help desks on a call-out basis.. This is proving to they can actually see that the work has been company stands for and a refreshingly be an invaluable service and as far as we are carried out. Unfortunately in our industry there uncomplicated common sense approach to aware UK Gutter Maintenance Ltd is the only are too many people that do not do the work managing their business. Their work ethic is company in the UK offering this type of service they have been brought in to do. There have based on teamwork and by placing a greater on such a major scale. been many occasions when we have surveyed a reliance and responsibility on those who work Due to the nature of these types of works, in job only to find that the company last employed with them they have succeeded in achieving a most cases leaks are experienced inside the to do the gutter clean or repair work had not consistently high and personal level of service building and temporary repairs are required to done it properly, if at all”. that they believe is unrivalled in the industry. prevent a further ingress of water. Inevitably we UK Gutter Maintenance Ltd has a reputation Kathy Blair Managing Director says “in an find that these leaks are not necessarily a gutter for honesty and trustworthiness and an ever industry where the end product invariably maintenance problem but could also be caused growing and loyal client list with household cannot be seen it is of paramount importance by defective areas on the roofs. names such as Interserve FM, FES FM, Facilities that clients have confidence in the company In some instances the gutter and roof defects Services Group, Topps Tiles, C Brewers & sons, they choose to employ. We instil that confidence we encounter need a permanent long term ATS Euromaster, Carpetright, Topps Tiles and and trust by focusing on all aspects of our solution. This has resulted in our gutter cleaning The Open University to name but a few. performance. With our teams’ combined and service and skills extending to incorporate the Kathy says “we are in the enviable position of varied knowledge we have a unique treatment of leaking joints and badly corroded clients actually wanting UK Gutter Maintenance understanding and empathy with what our gutters as well as undertaking full roofing and Ltd to work for them. We have never been busier clients expect from us and are committed to skylight repairs, including the treatment of cut and for Paul and I owning our own company meeting those expectations by ensuring that all edge corrosion. and being in control of our own destiny is the jobs are done properly and to the complete Consequently over the years our experience best thing that could have happened to us. Our satisfaction of our customers”. and expertise has evolved which now enables business has been built on client relationships Placing utmost importance on Health and us to offer a complete gutter and roof and our motivation and success lies in the fact Safety the couple chose to appoint a Health and maintenance service. This gives the Company that we personally know the majority of people Safety Manager, Mr Martin Young whose sole the distinct commercial advantage of being able we work for and for whom we deliver a high responsibility is to ensure that all works are to offer a truly complete package. level of service which represents value for undertaken in a safe manner. Martin has had a All teams are supplied with liveried 16.5 m money, professionally, efficiently and safely”. long and varied career, primarily within the boom vans as a standard piece of access engineering sector and five years ago took the equipment and are fully equipped with specialist Services overview decision to obtain a NEBOSH qualification and safety equipment, particularly for undertaking • Major planned preventative maintenance focus on Health and Safety. Martin’s particular works on fragile roofs or where skylights are (PPM) gutter cleaning contracts. expertise lies in working at height and he has present. Additional equipment is resourced to • Fast reliable call-outs for national help desks. proven to be an invaluable asset to the company. suit each individual task and the • Gutter maintenance and repair works. appropriate team members are deployed • Gutter waterproofing treatments A flexible and complete service to deliver a bespoke service to clients’ (up to 15 year guarantee) Kathy Blair states “The structure and flexibility individual requirements. • Siphonic system repairs and installations. of UK Gutter Maintenance means that we are Communication is seen as key to the • Roof and sky light repairs/replacements. able to work throughout the country in just company’s ongoing success and clients are kept • Re-testing of safety wire systems.

For further information please contact us on tel: 01748 835454 or visit our web-site: www.ukgutters.co.uk IN MY VIEW – JOHNNY DUNFORD BIM there, done that

Johnny Dunford, global commercial property director at the Royal Institution of Chartered Surveyors, discusses why facilities management professionals need to embrace business information modelling as part of a strategic FM plan.

acilities Management is facing an professionals have a leading role to play. BIM, FM professionals cannot only gain a Funcertain future. It is suffering under Therefore, by 2016 those with the skills competitive edge but also become a vital the strain of constantly slashed budgets, and knowledge of BIM will not only be at component from the inception of a building. limited external recognition and the lack the forefront of their profession but also in This in turn will create yet more industry of a unifying voice. That said, if managed demand across government refurbishment recognition for the profession and enhance correctly, the sector also has the opportunity projects. In turn this will help to promote the facilities managers’ skills further. to demonstrate its professionalism and worth importance of a strategic FM approach in The inclusion of FM professionals from the to business by improving the efficiency of creating an efficient building and workplace initial stages of a building’s existence is being buildings and staff. This however, can only be by highlighting the vital skills FM can bring. supported by the Government’s Soft Landings achieved through a more strategic approach Quite simply, FM professionals are missing initiative, which is aimed at aligning design to FM. a trick in promoting themselves and their and construction with operation and asset In order to take the correct path at this profession by failing to embrace BIM. management. A key element of the policy is crossroads it is vital the FM sector embraces This increasing demand for the use of post occupancy evaluation from facilities and each and every opportunity offered to it BIM is not just relevant to government estates managers to design and construction in becoming more strategic. This includes contracts. Private clients are also beginning teams. This feedback will ensure issues arising Building Information Modelling (BIM). to demand BIM on their projects, for example at the operation stage are picked up and To date, many within FM, and indeed the Quintain recently announced that it will addressed in future projects, thereby ensuring property industry more widely, have backed be mandating the use of BIM across its FM knowledge becomes pivotal to the design away from using BIM viewing it is as tech- Greenwich Peninsula and Wembley sites. process. heavy or ‘not for them’. However, at RICS, While there might be no immediate demand RICS is committed to supporting the we believe that BIM can be beneficial for the for facilities and property managers on these FM industry in adopting BIM as part of a entire property industry, including facilities projects, this announcement does reflect a more strategic future and welcomes this managers, if implemented in a collaborative wider move from clients towards BIM. It will Government initiative. This complements way. therefore only be a matter of time before the development of RICS’ Strategic FM those managing the buildings are required to Guidance Note, which is aimed at driving A strategic future for FM through BIM use BIM in the day-today running of the professionalism and enabling benchmarking As the Government moves towards buildings. Therefore, giving FM practitioners across the sector by creating greater a requirement to include BIM on all with the highest level of strategic skills a consistency in the delivery of FM services. construction and refurbishment projects by beneficial position. BIM is a crucial part of this in illustrating the 2016, many in the construction industry are importance and skills of FM professionals to beginning to appreciate the benefits BIM can A collaborative approach the wider industry, government and business. bring in terms of driving down costs as well For BIM to be effective it is vital that the as increasing building productivity and are entire property industry works together to starting to view its use as crucial to the future ensure the data it produces is transferable success of their business. This should also be across the different professions operating at a wake-up call for the FM industry. every stage of a building’s lifecycle – from The government is continuing to focus design to construction through to operation on refurbishing existing stock where FM and demolition. Therefore, by embracing

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The most recent FM Index KPI Survey, compiled by FMJ and Causeway, has revealed some interesting ROUND UP trends in the use of space within organisations. Making space When the FM Index KPI Survey began in 2006 it showed that office areas. However, more recent surveys indicate that the many organisations experienced frequent change in the ways that financial imperative to optimise space usage has, to some extent, space was being used, in parallel with underlying trends relating to reversed that trend. The result, as shown in Figure 1, is that the working practices. The fixed workstation allocated to an individual last couple of years have seen a decline in the percentage of the portfolio allocated to meeting spaces and a slight increase in Fig. 1: Allocation of space general office space. Inevitably this has led to greater pressure on bookable resources 60 Conference rooms Car parking spaces and an onus on the FM to manage those spaces more effectively. Meeng rooms Break out areas This may well account for the general increase in the use of Training rooms General office space 50 proprietary software for managing bookable resources (Fig. 2) to Hot desking streamline booking processes (often via the intranet) and provide greater visibility of usage data for strategic planning. 40 In adopting software-based resource management systems, many FMs have also taken the opportunity to apply the functionality to a wider range of resources, as indicated in Figure 3. 30

Percentage respondents Percentage Fig. 3: Bookable resources 20

100 90 10 80 70 60 50 40 0 30 2008 2009 2010 2011 2012 20 Percentage respondentsPercentage 10 0 was on its way out in favour of more ﬂexible working practices and general meeting spaces and break-out areas were very much in the ascendancy. Consequently, in the years preceding the recession there was a downwards trend in the amount of space allocated to ‘traditional’ Monitoring utilisation As well as being more analytical about bookable spaces, many Fig. 2: Methods for managing bookable resources organisations are taking a closer look at how effectively other spaces are being used in their buildings, with a strong focus on

2012 ofﬁce space. Measuring space utilisation is a complex process 2011 across a large estate and can be very resource intensive but mobile 2010 technologies such as tablet computers are beginning to make this easier. In the latest survey, which was the ﬁrst time we’d asked the question, 60% of respondents carried out space utilisation studies, mostly through visual observation or via their CAD software. A breakdown of the methods used is shown in Figure 4 and future surveys will seek to identify trends in this area.

Fig. 4: Methods for space utilisation studies

Video sensor technologies

0 5 10 15 20 25 30 35 40 45 Percentage respondents Purpose designed soware

James Atkinson CAD soware director, Causeway Surveys FMs are ﬁnding that resource booking software doesn’t just make it easier to book resources, it also facilitates Spreadsheets in-depth analysis and reporting on space usage that can feed into the overall corporate estate management Visual observaon

strategy. 0 10203040506070 Percentage respondents

IN THE NEXT ISSUE In the next issue of FMJ we will provide an overview of key trends around the use of the help desk and asset management.

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Most workplaces actively discourage children. But for digital entertainment company Mind Candy, children are its raison d’etre. And the creator of Moshi Monsters, a fun online world for children, has designed its workplace for its customers. Cathy Hayward reports from Mind Candy HQ.

24 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM C a s e S T u d y

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 25 alk out of the lifts into the fourth off the log reception desk, floor of number 15 Bonhill Street, they take in the mixture Won the edges of Shoreditch, and the of armchairs and sofas in visitor steps into the home of the Moshi luxurious and fun fabrics Monsters – the online world of adoptable set off by the trunks for pet monsters for children aged 6-12. Mind tables. The reception area Candy occupies 30,000 sq ft on the top two is part of a big communal floors of the rehabbed 1960s office building, space at the heart of the and has transformed the space into a forest main floorplate, which playground. includes a kitchen with a Visitors walk into a huge communal space, 16ft dining table, meeting and are greeted by receptionists sitting at a rooms, booths and leads bespoke wooden log for a desk, and shaded out onto (one of two) by huge plants. The flooring is predominantly balconies where staff AstroTurf, there’s a table tennis table, and were lying on beanbags, a mannequin wearing a dress made from soaking up the sun and Moshi Monsters which made it into Vogue chatting through ideas Italia. The glass walls and doors of the bank when FMJ visited. This is of meeting rooms off the communal space a place where the 200 staff sport stunning Moshi manifestations and don’t need training or an the walls are covered with rainbow-colored etiquette handbook on how to use the space, been in the building for three months, the Moshi Monsters murals. One large wall, it just comes naturally. There are a range of slide is used more by the visiting children and covered in colouring-in Moshi wallpaper, is spaces to work, from traditional desks, to adults than the staff. in the process of being coloured in – carefully open booths, closed booths for more private There are also more corporate spaces – the by adults at the top and in a slightly more conversations, lots of Moshi beanbags (easily large boardroom sits 20 at the table, with an haphazard fashion where the children can the most popular option) and formal additional 20 seated on benches around the reach.The user-testing room (where children meeting rooms. edges. A screening room for latest product come to test out the games) has been The wood and fabrics are juxtaposed with a developments will no doubt be used to show converted into a treehouse and key spaces distinctly industrial feel thanks to the exposed the first Moshi Monsters movie which is due are themed after places in the game – Main air-conditioning which has been softened this year. The main working environments are Street, Underground Disco. In a delightful with fake ivy trailed through the metal holes. more industrial than cartoon, with open-plan mix of old and new technology, iPad Minis The industrial textures is also reflected in the white desking dotted between supporting are positioned outside each meeting rooms, kitchen area with its open, metal stacking pillars. Huge expanses of white walling, linked to a central meeting booking system, shelves and bricks on the back wall. called scrum walls, are used both to project stuck to the wall using double-sided Velcro. But no self-respecting technology company software and product development, and A fun fair stage in the main communal area would be complete without a twisting metal- were covered with sticky notes. This is not a is used for Monday morning meetings, and tube slide so employees can swish down to workplace with a cleardesk policy – there is Show and Tell sessions where each team the third floor from the fourth. The entrance product junk all over the desks, post-its and takes it in turn to stand up and talk through a is hidden in a gingerbread house and senior mini Moshlings perched everywhere. All of latest product or idea. operations manager Sophie Thomson, which make interesting cleaning challenges Once visitors tear their eyes (and hands) acknowledges that now that the team have for contractor Julius Rutherfoord. But it

26 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM C a s e S T u d y

In a nutshell: Mind Candy

2004: Mind Candy founded 2008: Moshi Monsters launched 200: number of staff 30,000 sq ft: size of London ofﬁ ce 80 million: Number of Monsters adopted globally. 47 billion: total Rox (the Moshi currency) spent in Monstro City 150: countries in which Moshi Monsters are active

Cleaning and waste seems it is more than up for the task. As part in Battersea. They soon relocated to the management: Julius Rutherfoord of the tender process, the company rebranded iconic Tea Building in Shoreditch, originally a Henry vacuum cleaner as the Moshi a factory for Allied Foods’ Lipton brand Security: Landlord and in-house character Diavlo, what they call “outside in the 1930s, now home to a community Reception, of the mop” thinking. Now the cleaning of marketing agencies, media companies, Catering: in-house cupboard is full of Henrys masquerading as fashion brands, retailers, artists and designers. the Monsters. But rapid expansion meant that the company Fit-out company: IIS (Interior Despite being labeled Britain’s coolest was soon in separate offi ces which hindered Integration Solutions) offi ce, Mind Candy founder Michael Acton creativity. Thomson, working with Acton Smith, who took inspiration from the Silicon Smith and COO/CFO Divinia Knowles, looked Property agents: Hatton Real Valley offi ces he frequently visits, believes at half a dozen options before settling on Estate that the original design makes perfect sense their current home. They were keen to stay Workplace consultancy/ project for the organisation. “We spend most of our around Shoreditch, to retain both existing waking hours at work, especially in a start-up staff and the Silicon Roundabout vibe. management: Close Consulting environment, and I just think it’s important Initially the site was a soulless fl oorplate, Bespoke wooden installations to have a space that is colourful, fun and a corporate environment like its neighbours Reception desk and treehouse: creative. The type of space that you want to on other fl oors – a fi nancial services and a spend time in,” he told the Telegraph when recruitment fi rm. But the large, and square, Blue Forest the organisation moved into the building in 15,000 sq ft fl oorplates were an attraction May 2013. “Most offi ces just fl abbergast me. after the headcount rapidly grew, as was Identical desks, blue carpets, strip lighting. the possibility of taking further space in the Take a virtual tour of Mind Especially if you’re in the entertainment building in the future. There is also space in Candy’s new offi ce: space, that doesn’t create an environment that the current set-up for extra staff. www.tinyurl.com/k5ewpd3 is conducive to coming up with weird and In the Tea Building, Acton Smith directed wonderful characters or stories or universes.” the design concepts which mix cartoon Smith, who also founded networking events characters with antiques to create the life of complemented by free breakfasts, beer on such as Silicon Drinkabout and Second Moshi Monsters. “Once I’d got the hang of Friday, a monthly chef lunch and an annual Chance Tuesday, gained his love of monsters that style, I could replicate it in this offi ce,” company trip. Last year Mind Candy went from reading too much Maurice Sendak as says Thomson, who took her inspiration not to Disneyland, this year they’re taking over a child. just from Moshi but the environment around a boarding school for a summer festival, In addition to inspiring the staff, the Silicon Roundabout which is packed with organised by Thomson – once again reliving offi ce also needs to enthuse the hundreds of tech companies. The rows of open booths their childhoods and keeping close to their children it welcomes every year – for user (much like you’d see in an American diner) audience. It’s little surprise that the company, testing, for parties, or just for a nose around. are inspired by those found in the Ozone which just celebrated Moshi Monsters fi fth The workplace, especially the slide, reminds coffee shop around the corner, for example. birthday, is one of the Sunday Times 100 Best staff what it’s like to be young, says An old-style red post box sits in the middle Small Companies to Work For. Acton Smith. of the communal area, waiting for comments So successful has the Moshi Monsters But it wasn’t always this way, says or suggestions about life at Mind Candy. But brand been, particularly in the UK, that it’s Thomson, who looks after the facilities such is the company’s informal culture, that successfully expanded offl ine into books, and the events for the company, including it’s hardly needed – staff are vocal about magazines, trading cards, toys, videos managing several offi ce moves and fi t-outs. what they like ¬– and don’t like – about the games, music, mobile apps and cartoons. When Thomson joined the organisation space, as FMJ walked around. But the company also has plans for new more than two years ago, after a spell as As you’d expect from a tech company, the brands and games, which will no doubt also the editorial assistant at New Scientist perks extend way beyond a funky offi ce. be incorporated into creating tomorrow’s magazine, 40 people worked in a small offi ce Free fruit and unlimited bubblegum are workplace.

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 27 WORKPLACE ART – PATRICK MCCRAE

State of the art

WHY DO PEOPLE CHOOSE CERTAIN PIECES OF ART? IN HIS FINAL COLUMN, PATRICK MCCRAE, FOUNDER AND DIRECTOR OF WORKS IN PRINT, DISCUSSED WHY PEOPLE CHOOSE SPECIFIC PIECES OF ART FOR DIFFERENT AREAS IN THE OFFICE

he majority of organisations select specifi c painting of a soldier regularly divides with the autumnal image selected most often Tart as a trophy piece for a client area the room. Some people discard it immediately in autumn/winter and a more summery image or as an investment piece (just look for having connotations of confl ict, but (sunfl owers) selected more often in spring/ at the big bank collections). But why else others include it in their selection as they summer. This indicates perhaps the need to would someone choose art for an offi ce? perceive it to be representative of team work consider what’s happening outside of the Is it possible to use art as a tool to create a and collaboration. offi ce as well as inside and changing art on a specifi c mood, join people together for work, In the main offi ce there’s a tendency in regular basis. or offer a relief from the busy work day? some organisations to choose artwork which These individual seminars have been Though a series of seminars and represents the organisation or the work they attended by anywhere from ten to 100 people presentations run jointly by Works in do, for example images of building details in the industry. We’ve run the sessions Print and Dr. Jenny Thomas’s performance in engineering companies. However, this is now 12 times: for facilities managers at a consultancy, fusing our art and research sometimes perceived by employees as internal BIFM event in Hiscox, for industry thinkers, expertise, we have begun to discover branding rather than art. As a result, when artists and interior designers at furniture commonalities in the reasons people give we ask people to choose what art they’d manufacturer Connection and in the offi ces for selecting specifi c pieces of art. These like in the main offi ce, there’s sometimes a of many of London’s global design houses. commonalities and the reason behind the hesitancy. Should there be a message? What’s While attendees share the commonality of choice have demonstrated interesting trends the art’s purpose? Some people will choose being professionals within our industry, they in terms of the actual pieces selected. artwork that refl ects the organisation, but are all individuals, with their opinions and – During the seminars (the focus of which are then some will want something completely presumably – with their own taste in art. the results of our joint research programme), different to clearly defi ne it as artwork as However, when given the selection of the attendees are divided into teams and given opposed to branding. Generally, though, aforementioned images, there is a consistency a series of images from every corner of people agree on the purpose of that art: to in what we are fi nding. The image below our art collection. The works are modern provide a mental release from the day-to-day. is picked almost 80 per cent of the time to contemporary, abstract, fi gurative, graffi ti, An image in which to get absorbed. represent wellbeing. It is the same reasons street, vintage photography, nature scenes, All organisations are different and given for having art in the back offi ce and it the list goes on... They are asked to select management styles vary. When we look to is the excitement conveyed by those involved two pieces for the main offi ce and two the human element, the creation of a certain in the physical choosing which is palpable for the client-facing areas; they are then atmosphere, the results get particularly and often hilarious. asked to pick two pieces of art they think interesting. would promote collaboration and two to When asked to consider works to promote promote wellbeing. concentration, people seem somewhat People seem to fi nd the selection for the divided. Some choose images they feel client-facing areas easy. They want to refl ect will not be distracting to people wanting the brand of the company, or nod to the to work in that space, others select images locality, they suggest this is to connect with representative of concentration e.g. straight their customers. As a result, we get a lot lines leading to a centre point. Others choose of area-specifi c images selected, though it images which they feel will give people a doesn’t seem to matter whether it’s a painting, mental break if they look at them while or a print – that comes down to personal working and help revive concentration levels. preferences. Interestingly, there are images Wellbeing almost always gets a nature The picture chosen by 80 per cent of respondents frequently rejected for being too risky or that image and one image is frequently picked. when asked to choose artwork to promote wellbeing. might promote negative perceptions. One However, time of year seems to infl uence this Richard Osbourne/Works in Print © 2013

28 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM

FOCUS MUESEUM CLEANING

30 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM MUESEUM CLEANING FOCUS Cleaning Up Our Past

Freelance journalist Jackie Bennett Shaw explains why it is essential to ensure our national and regional museums and galleries are world-class and talks to some of the people responsible for maintaining a tip-top environment for our national treasures.

aintaining outstanding museums and art quietly is essential. Mcollections is not only vital for preserving “As members of the public are often on site the past, defining the present and when our operatives are working, health and educating for the future, their economic impact safety issues are paramount. For example, we use is valued at around £2 billion. The spending battery-powered floor cleaning machines without generated by visitors to national museums is trailing leads to help to minimise the risk of trips estimated to be at least £565 million, and the UK and falls. Cleaning needs to be thorough and museum sector as a whole employs more than effective but it must also be discreet and not at all 40,000 people. intrusive on the visitor’s experience.” In the UK, there are around 2,500 museums Museums are prone to numerous types of from London’s British Museum, which has been pollution but the priority is dust. “Dust is made Britain’s biggest visitor attraction for the last six up of a wide range of matter: soil, soot, salt and years with 5.6 million visitors, to a Plymouth dirt particles which are brought in daily from museum housed in the garden shed of a 65-year- the outside world on shoes, and, once inside old maritime enthusiast. From one of the oldest the museum, human hair and dead skin are and largest museums in the world, The State added to the mix. Dust can absorb moisture and Hermitage museum of art and culture founded in affect humidity in confined areas. It attracts and 1764 in Saint Petersburg, to one of our newest harbours pests, can absorb and carry pollutants The Cardiff Story, opened in 2011, whatever their with the ability to cause staining, or collects size, location and treasures, one of the biggest in pockets and physically damages objects by challenges is keeping our museums clean and distorting their shape and causing cracks. It’s welcoming to visitors. therefore very important to control dust in every KGB Cleaning and Support Services has been main exhibition area,” says O’Shea. the housekeeping contractor at Tate Britain, Specialist know-how is also a valuable Tate Modern and Tate Liverpool for12 years, advantage when supplying hygiene products to providing a full cleaning service for all front museum facilities. Connect Hygiene Products of house spaces, public toilets, offices and supplies its manual or battery- operated Leonardo storage facilities, as well as window and brand of hand towel and toilet tissue dispensers specialist high level cleaning. While many to washrooms at the York Railway Museum of the cleaning tasks carried out in such and are currently fitting them in the British surroundings may be commonplace, the real Museum and across its various London annexes. key to success is ‘how’ they are performed Marketing manager Jonathan Hooper defines i.e. in a frequent, effective, safe and discreet the special considerations that refine the final way, and with added specialist expertise. buying decision for museums: “Apart from the “Noise is an unwelcome intrusion when usual buying criteria, including cost and ease contemplating works of art,” says Tony of maintenance, museums are concerned with O’Shea, the firm’s operations director. “So flexibility. The fitting of new dispensers can selecting cleaning machines that operate only be carried out in the front of house when

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 31 FOCUS MUESEUM CLEANING

practice and creates enhanced standards. Staff have access to an online training portal, carrying out job specific and International Customer Service Association training on a periodic basis to keep them up to date with the latest information.” This is echoed by O’Shea at the Tate: “We keep a close eye on service delivery and customer satisfaction, holding regular contract management reviews, liaising daily with duty managers, and evaluating feedback from the regular public surveys that Tate undertakes. This means that we can continue to enhance our experience and knowledge to provide an even better service to three of the most high profile, respected and renowned museums in the world.” As museums and galleries compete for ever-decreasing funds to support their work, they need to rely increasingly on the support of their service providers to demonstrate accountability and quality. Servest understands the importance of innovation, productivity and enhanced service and is currently investing in the development of what Fisher describes as “a green cleaning the museum is closed to the public, so ease second most popular visitor attraction. product” for use in their museum contracts. of fitting helps to meet deadlines. Secondly, “Our long relationship with Tate is based “We’re looking at new floor cleaning too,” many museums are listed buildings and on KGB’s experience of knowing how to says Fisher, “with a chemical-free machine regulations must be rigorously adhered to: adapt when large, well-attended exhibitions which uses a microfibre pad to reduce drilling into brick is not acceptable and often are being held,” says O’Shea. “A strong abrasiveness on wooden floors and to help neither is an electricity supply, ruling out understanding of the museum sector’s needs meet the requirements of the Natural History hot air hand driers. All this requires careful and the ability to adapt are key to delivering Museum.” KGB is also working with Tate’s planning and choice.” the levels of service required. The flexibility carbon manager to identify how they can The fact that 50 per cent of school age to redeploy our staff in response to changing help them meet their targets, while Hooper children visit a museum or gallery at least visitor numbers or new installations is at Connect Hygiene Products agrees that: once a year also brings unique challenges crucial when working in busy museum “Sustainability is a big issue. The fact that for service providers. “During the school environments.” Leonardo tissue is recycled and the dispensers holidays, when the footfall is almost double, Servest’s Fisher believes that in order to themselves can be recycled is a major selling we need to ‘flex up’ staff numbers,” says forge a successful working relationship with point.” Sean Fisher, managing director cleaning a museum, it is important to invest time To ensure the UK’s museums continue for facilities management provider Servest and resource and that you should never lose to help to drive the nation’s cultural and Group. The company provides cleaning, sight of the end-user experience. “Customer economic vitality and support the wellbeing event management, portering, janitorial, pest satisfaction is the focus. At each London of all who visit them, it is clear that all those control, waste management, security and museum we have a helpdesk, and we have helping to keep them clean have role to play washroom services to several major national one senior staff member who is solely in sending a positive message to visitors, museums. “Our experience enables us to be dedicated to managing the contract and supporters and stakeholders. A clean museum able to do this effectively, ensuring that all relationship across both sites. This assures suggests a museum that values and cares for staff are trained to the highest standard and service continuity, facilitates sharing of best its collection and its visitors. with the correct security clearance. As our cleaning teams go about their work, they come into contact with members of the public, including children and vulnerable adults, and so all our operatives must, without fail, be security cleared through a DBS (Disclosure and Barring Service) - previously the Criminal Records Bureau (CRB).” The need for cleaning operatives to be impeccably trustworthy and the requirement for service providers to work with curators as part of the team, establishing how they wish the cleaning regime to be undertaken in and around new exhibits or one-off exhibitions, was a matter of particular importance at last year’s retrospective of Damien Hirst’s work, with its diamond encrusted skull and shark in formaldehyde, held at Tate Modern. This exhibition contributed to a 9 per cent rise in Tate Modern’s visitors, elevating it to the UK’s

32 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM ASTFacts

Walk the floor

FMJ aims to support technical expertise in the FM market.

As part of this, we offer FASTFacts – a series of specialist summaries that give no-nonsense information on topics of importance with signposting to further sources for the expert reader. In this issue, Martin Cotterill, key account manager at Forbo Flooring Systems, provides tips for specifying and maintaining sustainable floor coverings.

Do your research (Deutsche Gesellschaft fuer Nachhaltiges to indoor air quality are also very important. Manufacturers and companies are Bauen). In terms of waste, manufacturers ensure continually positioning themselves as ‘green The typical starting point is to evaluate that as many ranges as possible are businesses’, making it increasingly difficult what raw and recycled materials are used in produced using high levels of recycled for FMs to make informed decisions on the flooring, the manufacturing processes materials and are re-engineering many choosing sustainable flooring. The terms involved and any independent environmental product lines to reduce the amount of raw sustainable and sustainability are commonly accreditations the flooring has received. materials used at the outset. Increasing the used to describe various approaches Many manufacturers now employ amount of product waste that can be reused towards improving our way of life and so will responsible manufacturing processes and and recycled (or closed loop) reduces the have different meanings to different people. hold ISO 14001. amount being sent to landfill. Therefore, in order to specify a sustainable Recycling schemes also have an floorcovering, you must be able to Don’t just take a manufacturer’s word for it important role to play in improving the differentiate between genuine and Eco labels and accreditations are environmental performance of the flooring greenwash claims. The process FMs go independent assessments or third party industry as a whole – and are certainly through to choose the right product will endorsements where the products have making an impact, as more and more depend greatly on what they value to be been externally assessed based on strict manufacturers become involved. In important, how much research has been environmental criteria and this can give a particular, it’s worth looking for done into understanding the make-up of the clear indication to FMs. Life Cycle manufacturers that have the capacity to product and the application in hand. Assessments (LCA) and Environmental recycle installation off cuts in the UK. Product Declarations (EPD) are valuable in Indoor air quality is also critically Know what to look for measuring a product’s true eco-credentials. important in this day and age, with national With so many ways to judge a product’s The studies investigate the environmental charity Allergy UK, estimating that at least environmental credentials, FMs must know impact of products from cradle to grave - 5.7 million people could be allergic to their what to look for and what questions to ask. from raw materials, pre-processing, workplace. Due to its large surface area, a Meanwhile manufacturers have the production, distribution, installation, use, key factor maintaining the indoor responsibility to provide the customer with maintenance and recycling to disposal. LCAs environment is the performance clear information about their products. In and EPDs therefore allow all environmental characteristics of the chosen floorcovering, order to judge this, look for products that aspects related to a product to be taken as well as efficient and regular cleaning. have BREEAM accreditation for their into consideration. Specifying the right flooring will be of products, as this will contribute to the benefit for allergy sufferers and will overall green credentials of the building. Ensuring a healthier environment certainly help to create healthier indoor Some other independent green building Considering the ways in which a product can environments for all. For asthma and allergy schemes include Ska Retail and Office, contribute to a healthier environment, from sufferers this guarantees a more America’s LEED and Germany’s DGNB responsible waste and recycling processes comfortable interior environment.

End of life How to dispose of a product when it reaches its end of life is an area to consider at the time of specifying. With environmental obligations and rising costs, sending product straight to landfill is not a sensible option. Responsible manufacturers will have processes in place and information available to be able to recommend the right course of action for how to deal with a product at the end of its life, based on current technical capabilities and information. This is something that really should be taken into account though at the time of specifying a particular product.

CONTACT For more information, visit www.forbo-flooring.co.uk

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 33 FOCUS HEALTHCARE

Patients ﬁ rst Facilities management in the healthcare sector should be less about targets and more about the patient. This demands a strong team commitment and co-ordination from the service provider and clinical staff. Demitri Maldonado, client development director at Vinci Facilities, explains how this can be achieved.

ealthcare is an emotive topic. Regarded respects, facilities is in the fi ring line. relatives receiving care and experiencing the by politicians on all sides as a vote Cleaners, maintenance teams and engineers non-clinical services, it is all a core service. Hwinner; by some the National Health can be an easy target, creating noise and This means it is crucial that no matter how Service is seen as a sacred cow, by others disruption while highlighting the dilapidation small it might appear, all of the non-clinical an unwieldy, if well-meaning, body in of the built fabric. issues that arise within a hospital must be need of reform. For the patients, relatives But because it is ever present, FM helps to dealt with quickly and effi ciently – because and thousands of people living, working or bind together the care provided by hospitals. if they are not, then the end users’ experience receiving care through the healthcare system, Almost all of the non-clinical employees of the whole healthcare environment is it is often viewed more subjectively. Opinions (cleaners, caterers, security guards, porters, judged accordingly. about service delivery, operational effi ciency reception staff) are employed by an FM When it is done well, FM in the NHS is not and care are coloured by personal experience. contractor in the NHS. Many of the public just a critical support service that backs up In the middle of this complex environment faces of the NHS are not actually the NHS clinical and administrative staff in hospitals sits facilities management. Indeed, in many but an FM fi rm. But to the patients and their and healthcare centres across the UK – it can

34 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM HEALTHCARE FOCUS

portable same time causing as little inconvenience appliance as possible. The solution was to do all the testing, work inside a 3m long polytunnel, one ramp planned at a time, using cladding to reduce noise maintenance and a ventilation system to extract the dust or critical safely. The work was completed on time, and plant the team was awarded the highest possible maintenance, scores on their customer satisfaction survey people must for health and safety, including innovation, put their signage and COSHH. needs of the One reason why the project went so well patient and is because the team put a lot of effort into their relatives planning and communicating with the above customer. In this case, the customer was the everything ward sisters. This shows how important it else. is for the facilities teams to understand the It is ‘nursing’ working day to be able to deliver therefore the right service, on time and in budget but essential to in such a way that puts the patients and ensure that nursing staff fi rst. facilities staff However, in many hospitals, this is not understand always the situation. Everyone who has been that ethos. When we took over the facilities in a hospital, either as a patient or visitor, at one trust, the 40 staff who Tuped across has a story about not being brought back to from the incumbent were all individually a ward promptly by a porter after an x-ray. briefed about that patient focus. At St Typically, in many healthcare environments, Helens and Knowlsey hospital on Merseyside the x-ray department will call the porter there are 143,000 sq m of site but 350,000 team (often managed by an FM contractor) patients whose needs must be anticipated and and request a patient from a specifi c ward exceeded. It is no surprise that the helpdesk is collected and then escorted to undergo an operation is at the centre of such intense and x-ray. However, more often than not, the demanding environments. ward is not notifi ed in advance – the porter At St Helens and Knowlsey, Vinci arrives to discover the patient is not ready or introduced a centralised helpdesk. It acts prepared and has to wait. Hence a delay in as the central hub of all FM activities and the clinical procedure and a knock-on effect receives an average of 2,800 calls per month throughout the system ensues. along with calls logged through an online FM can help with the overall coordination portal. Clinical staff are encouraged to log of these services, but the key to success is calls online, which feeds a job request to allowing the contractors room to manoeuvre, a pre-programmed resource. But wherever and to communicate better. The problem is possible, facilities and healthcare staff that, quite understandably, clinical staff do themselves should deal with an issue on not want to know how an FM contract is the spot because of the strong sense of delivered; they just want to see the service community and shared values. itself. But this doesn’t happen by accident (or Clinical teams don’t consider the business only rarely). It must be designed into systems case or make allowances for the role of FM and processes. For example, at St Helens and in their plans. This is a mistake because Knowlsey, all of the team members and staff someone somewhere has to make provision work together and create an environment for the resources needed to make sure that play a major role in improving the patient which removes the silos and the impediments wards are clean, patients are moved and experience. Essentially putting the patient to excellent service delivery in which each critical maintenance is undertaken. Given fi rst. Whether that be through excellent member of staff is only concerned about the opportunity, facilities management can hospital food delivered by friendly catering their area of responsibility. If a maintenance make a real difference in the provision staff who care about patients’ nutrition; an operative sees a small spillage which would of healthcare, but it all needs better effi cient cleaning operative who takes the normally be dealt with by a soft services coordination, constant communication and time to chat to patients while going about partner he will clean the spillage rather than an awareness of each other’s priorities – their work; a security guard who helps to log a call which would increase the time collaboration in its true sense. direct visitors while keeping patients safe; between problem identifi cation to problem Many facilities management providers are or a maintenance technician who responds rectifi cation. making a positive difference to healthcare quickly to a helpdesk call and rectifi es the A thorough appreciation of the running environments across the UK. But a lot problem quickly. of the healthcare facility is vital – not just more can be done right across the NHS if That means it is crucial to make sure that the facilities management aspects. This healthcare professionals and leading players right across the FM team there is a strong, was illustrated at Queen Elizabeth Hospital and consultants in facilities management robust and consistent system of behaviours when the Vinci team needed to replace three work even more closely together. If the and values. Healthcare is comparable to fl oor ramps in the centre of the complex. two sectors work as a team, then the most retail, where the customer is king. No matter Emergency access and fl ow through the important person, the patient, the end-user what their role or task, cleaning, catering, hospital needed to be maintained the risk will have the best possible experience, at a checking and fi xing fi re extinguishers, of dust and infection controlled at the time when they are most vulnerable.

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 35 The FM The FM Insider is a series in which we invite the specialists serving us to imagine they are sitting in the facilities manager’s chair. We ask them to look at their INSIDER world from your perspective; if they had to be an FM for a day, how would they approach the job? What insider Vasco de Castro knowledge would they bring to bear on the role?

Stepping into the FMJ facilities manager’s chair this month is Vasco de Castro, director of Fruitful Ofﬁce, which delivers baskets of fresh fruit daily to ofﬁce workers’ desks right across the UK

Facilities Management Journal: How does VDC: I know from the FMs I talk to, that what they’re eating, where it comes from it feel to be in the facilities manager’s no two days are the same. They start and how it affects them. These are all position? the day with a to-do list, and then events important issues and facilities managers Vasco de Castro: I’ve worked with facilities happen and they never even get to complete are in a prime position to influence people’s managers since I set up Fruitful Office, a the first item. But that’s something I’m behaviour and wellbeing. business which delivers weekly baskets of accustomed to as an owner of a small and fresh fruit to workplaces across the UK, in growing business. We started Fruitful Office FMJ: How can you influence the company 2006, so it’s interesting to be on the other in a small rented room in Battersea with one from your new position? side of the divide. I’m looking forward to full-time driver and two packers: a part-time VDC: FM is a very social role: it’s often finding out more about the role. pub singer and a part-time café assistant. said that an FM gets to talk to everyone Being on the first floor we were completely from the post room to the board room. I FMJ: What experience do you have prior dependent on a 1950s lift which broke down would use that ability to influence people to this? every other day. One morning we arrived – informal, water-cooler conversations VDC: My main responsibility at Fruitful is to back from the market and the entire day’s are brilliant ways of getting your message ensure our business keeps growing while produce got stuck in the lift – which at 4am across, better than an email or a poster. providing an excellent service to clients. is quite a significant problem as there is FMs shouldn’t be behind desks, we should But our environment is very entrepreneurial no-one to help! We were forced to go back be out there talking to people. and everyone is prepared to help out with to the market and buy all the produce again anything. Before Fruitful Office I used to and carry it all up and then down two flights FMJ: How can suppliers better serve FMs? work in the City for a large investment of steps. So I hope I can cope with any VDC: By stopping talking and listening bank. Although I enjoyed it, I wanted to challenge that the FM role throws at me. more! Suppliers can get some great ideas do something more “real” with a tangible from clients, but too often they ignore them product anyone can relate to. I would now FMJ: How are you going to deal with the and do their own thing. We once received not change my job for anything. I love the reality of a reduced budget? feedback from a client that the peaches we unpredictability of each day’s work: from VDC: Everyone has to cope with the reality were delivering to them had been flattened, the excitement that comes with gaining the of a reduced budget. Sometimes it’s and would we please look into this. What trust of a big new client to tasting a new the small things – like free fruit at your they failed to realise was that the specific fruit variety for inclusion in our baskets. desk – that can make a big difference to peach variety was known as “Flat Peaches”. someone’s morale and productivity. Not They naturally look “flattened”! This variety FMJ: What skills do you think are imperative all great ideas have to have large budgets is only available at specific times of the year to the facilities manager’s role? attached to them. Think creatively about and they taste amazingly sweet. As a result VDC: Although there are many technical what might motivate your people. we now include Fruit Information Cards aspects to an FM’s role, I think that the explaining any less common fruit varieties. most important skills are the ability to FMJ: Is there anything you would like to They’ve been really popular, and it was all support people to work to their best ability, change? the idea of one of our clients. to increase productivity, motivate people VDC: I’d like FMs to think more about and keep morale high. Small things such as how to improve the health of their people, FMJ: What would your big idea be? providing fresh fruit in an office can have a as that can have a major impact on their VDC: Free fruit for everyone at work. But major impact on people’s sense of wellbeing performance. Providing free fruit is one then you’d expect me to say that! and their health, helping them choose a thing, but what about clearing a meeting healthy snack rather than reach for that room and introducing yoga or tai chi www.fruitfuloffice.co.uk packet of biscuits. classes once a week; bringing in an Indian head masseuse during the lunch hour; If you are interested in participating in The FM Insider, FMJ: What major challenges do you encouraging people to use the stairs rather please contact the editor on 01322 662289 or email envisage facing? than the lift; or getting them to think about [email protected].

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The UK pioneered the use of private investment in public infrastructure but progress has stalled in recent years. Richard Byatt reports on reforms to PFI and the experience in other countries

he Private Finance Initiative (PFI) was procured separately and more conventionally. waste, inflexibility and lack of transparency” established over 20 years ago by the Under the reforms this is now the default and set out a new approach to involving TConservative government of John position. private finance in the delivery of public Major. The twin drivers were a need to reduce The latest Treasury PFI projects summary infrastructure and services. public spending and a belief that the private (to March 2012) shows 717 current PFI sector could deliver major projects more projects, with a total capital cost of £54.7bn. The key elements of the PF2 approach are: efficiently. The largest number of projects, 166 with Under PFI the private sector finances, a capital cost of £7.7bn, were for the › Government to become a minority equity builds and operates public infrastructure Department for Education. The Department co-investor in projects such as schools, roads, prisons and hospitals, of Health had the highest expenditure, with › Private sector required to provide actual and provides facilities management through 118 projects costing £11.6bn. The projected and forecast equity return information long-term concession agreements. These capital spending by the private sector under › Departments encouraged to establish a agreements are designed to transfer risk to PFI contracts for 2013-14 is £1.4bn. PFI central procurement unit the private sector in return for payments unitary charge payments are expected to › Maximum 18 months allowed for over the concession life, usually at least 25 total £9.3bn in 2012-13. competitive tendering phase of PF2 years. Payment is only made if services are PFI was born in the UK and Australia but projects delivered according to the requirements of the principles have been adopted in many › New standard documentation, including the agreement. other countries, including in Europe (France, new procurement and contract guidance; PFI has evolved over the years in response Spain, Portugal, Germany, Netherlands, a standard facilities management service to shortcomings and criticism. Many early Sweden) and in Canada, Australia and South output specification and a pro-forma schemes were refinanced more cheaply once Africa. Programmes are also in development payment mechanism for accommodation the risky construction phase was completed, in the USA, Eastern Europe, Turkey, and projects. resulting in “windfall” gains for the consortia South East Asia. Outside the UK the term › Greater retention and management of behind them. Contracts are now written to public private partnership is preferred and certain risks by the public sector ensure the public purse shares in refinancing the abbreviations PPP and P3 are more gains and under recent reforms (see below) commonly used. The most significant change for the FM the government will take an equity stake in market has been the mandated removal of projects. PFI reform in the UK (PF2) soft services from contracts “other than According to the PPP Forum the overall After 2008, the flow of new PFI projects where exceptional integration benefits exist cost of financing a PFI project has been slowed as the UK economy weakened. The which are essential to achieving project typically about 2.25 per cent per annum, new coalition government elected in 2010 outcomes”. more than that of a traditionally-procured has indicated that there will be more focus Removing soft services and creating project. This is because the government’s cost on investing in new economic infrastructure “discretionary” services may bring flexibility of finance is less than the private sector. (energy, broadband and transport) rather than but it could also increase complexity say Widely reported instances of excessive social infrastructure (hospitals, schools and some commentators. Each project will charges for simple tasks, such as installing prisons). In 2010 the Government abolished need an “interface protocol” to set out how new electrical outlets, has resulted in calls the PFI credit regime to create a level playing the parties will work together, says Olivia for more transparency and predictability in field for all forms of public procurement. Blessington, an associate with law firm Clyde contracts. In the mid 2000s, dissatisfaction In 2011 the Government initiated a & Co. with delivery led to a change in Government fundamental reassessment of PFI. HM The review also responded to concern policy to allow “soft” facilities services, Treasury’s report at the end of 2012, A new that public sector procurement skills need such as catering, cleaning, maintenance approach to public private partnerships, improving. Paul Deighton, previously and security to be excluded from core PFI acknowledged that the Private Finance chief executive of the London Organising arrangements. These services could be Initiative “has become tarnished by its Committee of the Olympic and Paralympic

38 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM PPP FOCUS ivate Ruin

Games (LOCOG), was appointed commercial understanding and sophistication in using housing and urban regeneration. secretary to the Treasury at the beginning innovative partnership models.” The “Such countries can adopt from the outset of 2013 and led a detailed assessment of consultants proposed three distinct stages of some of the more flexible, creative and Whitehall’s ability to deliver infrastructure. PPP maturity (see diagram). tailored PPP approaches now being used in The first programme to use the new PF2 “Countries at earlier stages of PPP trailblazer countries. This approach would model will be the £1.75 bn privately financed development could benefit from the allow them to move up the PPP maturity element of the Priority Schools Building opportunity to learn from the trailblazers curve more rapidly and leapfrog to more Programme. The Treasury is working with who have moved to more advanced stages,” advanced stages of maturity.” other departments, including Health and says Deloitte, citing the UK for schools, A survey undertaken last year by Defence to assess which future projects are hospitals and defence facilities; Australia eligible for PF2. and Ireland for roads; and Drafts of the new standard form services the Netherlands output template, pro forma payment for social mechanism, and shareholder arrangements have now been published for consultation.

Around the world PPP and its variants in other countries are not without their critics and problems but generally speaking this type of procurement seems to have gained wider acceptance, more quickly outside the UK. An early report by Deloitte (Closing the Infrastructure Gap) found that “countries remain at vastly different stages of

WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 39 FOCUS PPP

Middle East. MD Gary units with commercial expertise, reﬂecting PPP Market Maturity Curve Watkins says the prime private sector best practice.” reason for the success PFI and, it could be argued, PF2 have not High Stage Three Market Development of PPP in Canada is really addressed the reﬁnancing issue. In Curve UK broad-based support Australia projects may be less controversial

Australia and transparency: “P3s because they are often on a transfer basis, have local and federal with assets eventually returning to the public Ireland government support sector. Stage Tw o Spain Netherlands and there is generally The United States is not yet a mature PPP Sophistication France Italy Potential Canada greater transparency,” market according to Watkins. Although it US New Zealand to Leapfrog he says. “There’s more came top of Partnerships Bulletin’s medium Greece Japan Portugal Germany effort to involve the to long-term emerging PPP market ranking, Belgium South Africa communities in which it also came second (behind the UK) in the Stage One Denmark China Hungary Mexico these projects are list of countries with the greatest challenges India Czech Republic Finland Slovakia Bulgaria Brazil based and to explain for its approach to PPP. “The market has Latvia Croatia Poland Russia Albania the schemes.” long been criticised for its failure to translate Low Partnerships Bulletin its huge potential into projects on the Low Activity High say there is a “massive ground,” commented Partnerships Bulletin. difference” between “It appears the feeling from many companies the Canadian approach is that, while it is an important place to be, Stage One and current thinking opportunities are likely to remain limited at in the UK. Indeed, least until the federal government gives states •Establish policy & legislative framework Canada today seems greater encouragement to use the model.” •Initiate central PPP policy unit to guide implementation reminiscent of the • Develop deal structures UK’s “only game in Other markets •Get transactions right & develop public sector comparator town” phase, with Those countries still deep in recession and model the Canadian High debt are not natural PPP territory. In Portugal •Begin to build marketplace Commissioner Gordon and Greece for example, opportunities • Apply early lessons from transport to other sectors Campbell saying: for private investment are likely to come “Every project will with asset privatisation, rather than new Stage Two first be a PPP, and if it infrastructure. Hospitals remain the only area can’t be made to work, of PPP growth in Italy. By contrast, Ireland •Establish dedicated PPP units in agencies only then will other is seeing renewed PPP activity. The country’s •Begin developing new hybrid delivery models options be looked at.” Department for Education and Skills signed • Expand and help shape PPP marketplace According to Paul its first PPP deal since June 2010 last • Leverage new sources of funds from capital markets Jarvis, managing November. • Use PPPs to drive service innovation editor of Partnerships The Philippines has a similar PPP model • PPP market gains depth—use is expanded to multiple projects Bulletin, Canada to the UK and is open to investment, with a & sectors tends to include soft big pipeline. Indonesia has launched seven or facilities services eight projects, with three reaching financial Stage Three within its P3 contracts, close. Malaysia and Thailand are in the early • Refine new innovative models while Australia has stages of PPP. • More creative, flexible approaches applied to roles of public & generally left them Further afield, the schools market in India private sector out but is now starting has potential but the Government has been • Use of more sophisticated risk models to bring them in, slow to react and it is hard for international effectively going in players to get involved. According to •Greater focus on total lifecycle of project the opposite direction the Partnerships Bulletin/Deloitte survey, • Sophisticated infrastructure market with pension funds & to the UK. one tactic that is becoming popular is for private equity funds One of the most companies to partner with a smaller local • Public sector learns from private partner methods as frequent suggestions contractor. competition changes the way government operations function raised during the The global economic situation, limited • Underutilized assets leveraged into financial assets UK Government’s funding, changing attitudes to risk and •Organizational & skill set changes in government implemented review of PFI was well-publicised operational problems have to support greater role of PPPs greater centralisation all meant that PPPs are no longer seen as a and improved panacea. But quietly, around the world, they Partnerships Bulletin with Deloitte asked professionalism of public sector procurement. are being adopted as one tool for closing the representatives of 70 international PPP International examples of centralised infrastructure gap. companies about global markets. The procurement units in countries such as The UK exported the concept to many majority of respondents consider “consistent Canada were held up as examples that the UK countries, it can now import some of the best political support of PPPs to be the biggest should follow. practice in taking PPPs to the next stage of challenge facing the industry.” Canada was The recent UK Government Spending their development. considered to be the most attractive market, Review said: “Learning the lessons from with its strong pipeline and supportive legal the successful delivery of major projects Richard Byatt is an account director system. such as the Olympic Games and Crossrail, with Magenta Associates and former Service Works Group has implemented the Government will introduce a new public affairs director at the BIFM. FMJ performance management software for PPP presumption that significant economic acknowledges the assistance of Partnerships schemes in several countries, including the infrastructure projects and programmes Bulletin in researching this article www. UK, Canada, Australia, Malaysia and the should be undertaken by specialist delivery partnershipsbulletin.com

40 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM August 2013 Facilities Management journal’s MONTH

INSIDE Fire & Security Software & IT Energy Management FIRE & SECURITY – INTERIORS – HEALTH & SAFETY

ADT REMINDS INDUSTRY TO REGULARLY REVIEW OFFICE PLANTS BOOST WELL-BEING AT WORK FIRE SAFETY PROCEDURES Office plants can assist in The recent fires at a factory site in Smethwick in the West Midlands, boosting staff well-being and at a hair products supply business in Manchester, serve as a stark by up to 47% according to reminder of how devastating a fire can be. With these tragic incidents research carried out at this in mind – ADT Fire & year’s Chelsea Flower Security urges Show. The results showed businesses to be that allowing staff a prepared. workspace enhanced with “Fire is a office plants can increase well-being by 47%, creativity by 45% devastating event and productivity by 38%. The findings confound the popular and can have tragic belief that plants and art are an unnecessary or even wasteful consequences. We element of the business environment. would urge all The Chelsea experiment allowed the public to experience businesses to review one of four typical office designs. Visitors were invited to their fire safety undertake tasks to measure their productivity, wellbeing and precautions on a creativity, and differences between the designs were assessed regular basis, as no as part of the results data. matter how safe you think your property might be freak accidents can Ian Drummond, creative director of Indoor Garden Design still occur,” commented Ian Hodgson at ADT Fire & Security. said: “I was delighted to be a part of this very important According to the Federation of Small Businesses, 80% of businesses experiment. "I felt it was important to release the results fail after a major incident such as a fire, so potential fire hazards need during National Plants at Work Week to raise the awareness of to be identified and removed where possible and any remaining risks our need for plants at work.” managed with a fire safety strategy, as taking as many precautions as www.indoorgardendesign.com 020 8444 1414 possible will give the best possible chances of salvage. www.adt.co.uk 0800 4587 999 ❯ HEAVY DUTY PVC RECYCLED TILES FOR LARGE AREAS RIEGEN'S NEW PORTFOLIO PROVES IDEAL FOR NEW HOLLAND PARK SCHOOL Plastex Chex is a tough floor comprising large square interlocking tiles manufactured from 100% REACH* compliant Riegens recycled PVC, ideal for permanent or temporary heavy duty Lighting’s covering of large areas. products have The checker plate surface with interlocking jigsaw design proved ideal for ensures slip resistance for improved safety at work, as well as meeting the providing comfort underfoot and offering a safe and comfortable diverse lighting alternative to bare concrete floors, and is designed for use in requirements of heavy duty workplaces such as finishing/assembly areas, the newly laboratories and factories. The floor is resistant to all types of constructed chemicals, oils and acids, as well as to extremes of temperature, Holland Park making it an attractive option for garages and vehicle workshops. School in west Plastex Chex is London, including a number of bespoke designs. In classrooms supplied in luminaires have been developed supporting all normal classroom 500mm x services including smoke and occupancy sensors, cameras, 500mm black sprinklers etc. – as well as lighting and acoustic control – all tiles and is combined in a slim planar pendant luminaire body. Bespoke available with wall-mounted Infinity luminaires with have been used in optional extras circulation areas, the double-height ground floor dining area uses including suspended Infinity fixtures, and recessed Infinity fittings have been ❯ yellow safety installed in the ground floor entrance area. alert and black Many other areas – including laboratories, workshops, meeting ramped rooms, offices and kitchens – are using the Tarue range and other edgings. Riegens luminaires supplied for the project include GEO-REC in the (*REACH is the European Community Regulation on chemicals assembly hall, Corex Sport in the sports hall and Concido in several and their safe use and deals with the Registration, Evaluation, spaces including staff areas and changing rooms. Authorisation and Restriction of Chemical substances). www.riegens.co.uk [email protected] www.plastexmatting.com 01268 571116

42 MONTH IN FM | fmjdata.com FMJ CLEANING & MAINTENANCE – BUILDING SERVICES – INTERIORS

QUADRANT CARPETS FLOORS UNIVERSITY OF BRISTOL THOMANN-HANRY GARDEN PARTY A ROARING SUCCESS WITH POWERBOND CARPET FOR MANOR HALL On Thursday July 4th, Thomann-Hanry, the exterior cleaning experts The University of Bristol is continuing the refurbishment of its for buildings, held their annual garden party at Mayfair’s exclusive No Manor Hall residence, originally opened as a purpose built 4 Hamilton Place. Overlooking Hyde Park, 250 members of the residence in 1932, by specifying Quadrant Carpets to supply property, architecture, hotel and conservation industry enjoyed an 1800m2 of Powerbond sheet flooring. Continuing their long term afternoon of networking and champagne in glorious sunshine. Their relationship with the University they are supplying Powerbond MD, Mark Styles commented, “Having cleaned No 4 Hamilton Place Abrasive Action for the heavy footfall entrance areas and last year it was a fabulous opportunity to use the venue to entertain Powerbond Applause for the corridors and common areas. our clients and industry personnel." Mr Nick Fryer, residences surveyor, University of Bristol, stated. A charity auction, which boasted tickets to a Rugby International at "One of the university's requirements for our halls of residences is Twickenham and a day’s pilot training raised a generous £1,500 for to ensure the overall environment is welcoming to our students as Great Ormond Street Children’s Hospital. well as making sure all finishes are attractive and hardwearing over Thomann-Hanry is the premier, scaffold-free service for cleaning the years ahead." and restoration of the exterior of buildings, specialising in a variety of

The innovative material use ❯ stone. and construction techniques Originating in of Powerbond ensure France, the maximum durability, often environmentally outlasting its 25-year friendly, patented warranty, extremely low VOCs, formula has been exceptional thermal and in operation in acoustic attributes as well as the UK since guaranteeing it as 100% 2006 and recyclable. The range also offers quick and easy installation through continues to the ‘Peel and Stick' factory applied adhesive. grow www.quadrantcarpets.com 01622 719090 year-on-year, boasting a number of high profile clients including The Ritz! www.thomann-hanry.co.uk 01844 208329 / 07765 110438 NEW LOOK FOR BM TRADA GROUP ❯ BM TRADA Group, the UK-based international testing, inspection, PHS WASHROOMS ADD INNOVATIVE DYSON certification and compliance body has introduced a new name and AIRBLADE V HAND DRYER TO ITS RANGE visual identity from 1 July 2013 which sees all group companies (with the exception of FIRA International Ltd) trading under the same Dyson and PHS Washrooms, the UK’s leading supplier of washroom name – BM TRADA. They have also introduced two new and distinct services, have joined forces to offer the new Dyson Airblade V hand certification marks for clients of their certification services. dryer as the first hand dryer available on the PHS Washrooms 24-7 The company offers independent certification, testing, inspection, Priority Service and Repair package, providing customers with a 24 hour training and technical services around the world, and customers helpline and round the clock repairs and servicing. revealed that the individual identities sometimes make Using concentrated Airblade technology, the Dyson Airblade V dries communications confusing, and that, in an already complex business hands hygienically in just 10 area, clarity and simplicity in communications is rare, but valued, and seconds and has been awarded the that a single identity and combined offer would help us strengthen Carbon Reduction Label by the our appeal. Carbon Trust. The move will result in changes to all of the group’s Keri Reynolds, marketing manager communications, including signage, documentation and websites, at PHS Washrooms, said: “The Dyson but says David Webb, BM TRADA Chief Executive, the quality and Airblade V is an excellent addition integrity of its services will remain the same. BM TRADA has reassured to our existing range of leading customers that the validity of all documents previously issued by the hand dryers. "It is ideal for small individual companies, including certificates, test reports and product washrooms, sitting just four inches assessments will be unaffected, a letter to this effect is available to from the wall yet able to draw in up download in pdf form from the BM TRADA website. to 30 litres of air per second." www.bmtradagroup.com 01494 569750 PHS Washrooms provides a comprehensive range of products and services from hand dryers and soap dispensers to water saving products and medical waste disposal. www.phs.co.uk/washrooms 029 2080 9090

FMJ fmjdata.com | MONTH IN FM 43 PEOPLE & APPOINTMENTS – CATERING & VENDING – SOFTWARE & IT – INTERIORS

FILTERED WATER SYSTEM LIGHTENS THE LOAD AT DHL AGGLOMERATE FOR COORDINATED FLOOR-TO-CEILING LOOK The decision to switch to mains supply filtered water at logistics giant DHL was Matching floor-to-ceiling partly to protect back health, as Damon interior finishes are Russell facilities health & safety manager, currently exciting Fradley Park, Lichfield, explained: “The designers, architects and units offered by Filtered Water Coolers developers, one hard eliminated all the hazards associated with surface material that is water bottle lifting and as a risk assessor exceptional for this that’s our goal!" coordinated styling of The DHL site has also sampled the new decorative finishes is hot drinks service which comes under the Trend agglomerate. Made using natural granite and quartz chips Freshly Wrapped Coffee banner. Damon or recycled glass granules, bonded together with super-tough Russell continues: “Mark at FWC has polyester resin it is as tough and hardwearing as granite. always been available to assist and drops It’s a highly versatile and luxurious finishing material, the in for a coffee and chat to check our rugged, non-porous surface also being suitable for exterior use. needs. "He’s been able to support further There are more than 40 Trend agglomerate finishes, including a vending through hot drinks, snacks and choice of four distinctive matt textures as well as contrasting or confectionery. “Although this is a complementary colours in the same hardwearing material, non-profit area for the company, staff available in a variety of square and rectangular slabs. appreciate the extra selections, reduced There is a satisfying green edge too, in that these price per item and the personalised agglomerates are made using up to 70% recycled material, coffee cups. All this contributes to a typically post-consumer glass and recovered natural spoil from happy workforce which is invaluable. “I’d mineral quarrying sites. They are also Greenguard Children & recommend Mark and Filtered Water Coolers to any business.” Schools certificated for the lowest levels of VOC emissions. www.filtered-watercoolers.co.uk 0800 084 2876 www.trend-group.com 0800 044 5395 ❯ JOHN O’CONNER SUPPORTS CHANNEL CHALLENGE ANDREWS SYKES’ NEW APP BRINGS PHOTO QUOTATION FUNCTIONALITY TO THE FM SECTOR John O’Conner, the Welwyn Andrews Sykes, the UK’s largest based grounds specialist hire company, has today maintenance announced the launch of its new company is app for iPhone and iPad, designed supporting a to appeal to facilities managers with cross channel a responsibility for building services, swim this month in particular, where there is a in memory of requirement for temporary climate James Harley control equipment. from Ware, who Paul Wood, managing director of sadly passed Andrews Sykes said: “Some of our away aged 19. FM clients require units to be on Six brave friends site within just hours of sourcing a and family will be attempting the 32km swim in James’s memory, quote, and so we believe this app they are, Steve Harley (James’s father), Nick Sheffield, David will be a highly functional way to Kelleway, Nick Webb, Dean Moy, and Neil Maidement. access our services.” Matt O’Conner, their MD, is an enthusiastic open water swimmer. The app has most of the resources available on the Andrews On hearing about the fund raising swim for the mental health Sykes website but with two key functions especially suited to charity www.mind.org.uk, he offered his company’s support to ❯ mobile use: help pay for a boat with an authorised pilot. The swim will start at • A heating and cooling calculator which allows users to quickly Shakespeare’s Cliff, Dover, in the early morning and should finish at calculate the capacity that may be required for different sized or near Cap Gris Nez some 12-14 hours later. rooms. As well as training in pools during the week, they are also • A photo quotation option that captures an image of the training in Dover Harbour where they have endured unseasonably designated room and then uploads the photo for review by a cold conditions and swarms of jellyfish! team of experts. www.swimforjames.wordpress.com 01438 717175 www.andrews-sykes.com/info/app 0800 211611

44 MONTH IN FM | fmjdata.com FMJ PEOPLE & APPOINTMENTS – HEALTH & SAFETY – SOFTWARE & IT

S & P COIL PRODUCTS DEVELOP A RIBA JAMES TOBIAS STRENGTHENS LEADERSHIP POSITION ACCREDITED ONLINE CPD WITH NEW APPOINTMENT TO SALES FORCE

S & P Coil James Tobias, the UK's only Products Limited, manufacturer of a specialist aluminium-framed manufacturer storagewall, has and supplier of strengthened its national heating and sales force with the cooling appointment of Robert equipment to the Flanagan as regional business public and manager for the north, private sector, signalling their intention to have developed an online RIBA accredited CPD on ‘Improving Indoor increase their presence in the Air Quality and Reducing Energy Costs with Ultraviolet Air and Object north of England and Purification’. The new online CPD allows engineers to complete the ❯ Scotland. CPD course in their own time with a set of questions available at the Robert has more than 20 end of the seminar to enable them to download a CPD certificate and years experience of selling across several sectors, and brings to his gain CPD points. new role a broad experience of the fit-out sector, including Lasting 30 minutes, the course aims to cover: An introduction to audiovisual, and most recently a number of years with office interiors ultraviolet air and object sterilisation systems, how they work and design and manufacturing specialist, Komfort. what they can do to improve air quality; traditional solutions; bringing The company continues to invest in maintaining its leading share of ultraviolet indoors; selection factors; in-duct, stand alone and coil the storagewall market, bucking the trend and demonstrating all that cleaning systems; validation; life cycle cost comparison. The online is best in high quality British manufacturing. CPD is available as well as our traditional version which is still available "I'm delighted to welcome Robert on board," says David McLaren, to book by e-mailing [email protected]. James Tobias sales director. "We have a great team in place, who are www.spcoils.co.uk 0116 249 0044 well-placed to drive the business forward nationally. We are working hard to achieve another positive year."

www.james-tobias.com 01278 437 300 ACMS UK CELEBRATE 10TH ANNIVERSARY ❯

ACMS UK are pleased to announce that July saw the team celebrate their 10th anniversary of trading. Founded by managing director Steve Aldridge in 2003, ACMS UK has gone from strength to strength to become one of the UK’s leading risk compliance companies. Through offering Vision, their cutting edge risk compliance software and together with managed services, ACMS UK have become a prominent player within the risk compliance arena. Supplying to various sectors, ACMS UK currently work with some of the UK’s largest retailers including Superdrug and New Look. Their client list also includes universities, manufacturers, global food brands and local authorities. Their work has helped their clients manage risk compliance effectively, with minimal disruption to trading. Through using Vision, clients have peace of mind that their property stack compliance is being managed accurately, and is stored securely online. Clients feedback has been impressively unanimous: through using Vision they have reduced expenditure, eliminated waste and have become more efficient. Managing director, Steve Aldridge, comments: “We are extremely proud to be celebrating our 10th anniversary, the past 10 years have been fast paced and exciting and we have worked well as a team to develop our software and services to meet the needs of a dynamic market. "It is a challenge for companies out there to remain continuously compliant and Vision has been robustly developed to cater to this need. We are excited about our future and look forward to the next 10 years and beyond!” ACMS UK have ambitious growth plans for the future, as part of their continuous development ethos there will be new features and improvements in the current modules: Asbestos; Water; DDA; Building Condition and Fire. These existing modules will be complemented with new modules such as Dangerous Goods; Electrical and General Health & Safety. www.acmsuk.com 0844 846 0565

FMJ fmjdata.com | MONTH IN FM 45 PEOPLE & APPOINTMENTS – SOFTWARE & IT – INTERIORS

MITSUBISHI ELECTRIC EMBRACES NEW BROWSER-BASED GRADUS CREATES ENLIGHTENING EXPERIENCE ACCESS CONTROL TECHNOLOGY AT THE CHRISTIE

Mitsubishi Electric’s air conditioning division based in Livingston, Lighting specialist Scotland, has deployed Grosvenor Technology’s new SATEON Gradus has supplied browser-based access control system as part of a major security step lighting upgrade. SATEON solutions to the is a feature rich lecture theatre at system that can The Christie’s School deliver Enterprise of Oncology’s level Education Centre. administration The auditorium is and reporting the centrepiece of the newly refurbished education facilities and tools directly to a hosts a large number of courses, conferences and guest lectures browser, which on a wide variety of medical and cancer related topics, delivered includes advanced access levels, card ID printing, alarm management, by some of the world's leading experts. navigable graphic maps, people in area monitoring and a suite of Gradus' stair edgings with slip-resistant inserts and Interlok management reports. There is no limit to client-licenses, allowing Advance step lighting were installed in order to create a Mitsubishi Electric to have as many operators as required with access contemporary pinpoint lighting effect between each stair, as to the system, at no additional cost. The system also has a very low well as on the perimeter surrounding the flooring area. Their on-going IT overhead as there is no client software to install. step lighting features a downlight enhancing the riser of the Being IP-based allows the system to communicate with readers and step, installed to increase safety in both light and dark door controllers over the company’s standard corporate WAN/LAN. conditions, whilst also providing a non-intrusive lighting effect. It The SATEON system was installed by Grosvenor Technology’s has been designed specifically to suit interior environments approved partner FPG Security Solutions Ltd, who are also providing a such as auditoria, where light is required for safety but should high level of on-site support. not detract from the primary function of the installation. www.grosvenortechnology.com [email protected] www.gradusworld.com 01625 428922 ❯ KEY APPOINTMENT MARKS KNIGHTSBRIDGE CHALLENGING BEHAVIOUR SIGNIFICANT MOVE FOR COLLECTION TICKS ALL THE BOXES KOMFORT After a competitive tendering process, Knightsbridge Furniture’s specialist Challenging Behaviour collection has been specified As part of its ongoing for the new strategic development and medium-secure growth plans Komfort has Tamarind Centre in appointed a new Sales and Bordesley Green, Marketing Director. Birmingham. Adam Butler is an Run by Birmingham experienced director, whose and Solihull Mental previous roles include Health NHS planning and leading post-acquisition sales integration strategies. Foundation Trust, the Adam has a wide appreciation of what it takes to optimise centre provides performance in all parts of the sales cycle in a specification led assessment, treatment and rehabilitation for men requiring business. complex, challenging and long term psychiatric care. His experience in the manufacturing and construction sectors A key factor in the award of the contract to Knightsbridge was with architects, contractors, specifiers and installers has furnished the company’s mobile showroom, which enabled examples of Adam with a comprehensive understanding of how the right sales furniture to be taken to the Tamarind Centre during its improvement programmes can impact each of these roles and construction and shown to members of the extended decision deliver positive and measurable results. ❯ chain. ‘The Knightsbridge products are finished to a high Nick Prosser, Managing Director of Komfort, said: “This standard, being robust and hard-wearing, and the option of extra appointment represents a significant strengthening of the Komfort weighting and infills has made the furniture safe for our service brand and the next stage in our progression as the leading users and staff,’ said Sarah Beasley, service development partitions manufacturer in the UK. Adam’s extensive background in manager. ‘Knightsbridge offered excellent value for money, were large organisations and developing sales strategies will greatly competitively priced against similar providers and the lead time enhance our offering over the coming months.” was half that of other suppliers.’ www.komfort.com +44 (0)1403 390300 www.knightsbridge-furniture.co.uk 01274 731900

46 MONTH IN FM | fmjdata.com FMJ BUILDING SERVICES – HEALTH & SAFETY – CLEANING & MAINTENANCE – ENERGY MANAGEMENT

SIGNS OF ECONOMIC UPTURN SHOULD NOT DETER OCS SPONSORS SUSSEX CRICKET MATCH AT THE SHOPPING AROUND COUNTY GROUND, HOVE Signs that the UK economy is Last month international facilities management provider OCS Group, on the mend should not deter which is based in Crawley, West Sussex, sponsored a three-day cricket businesses from remaining match between Australia against Sussex at The vigilant about their overheads. Julian Morgan, managing director of BrightonandHoveJobs.com County Ground, Hove. Energy Advice Line, said reports of improving business confidence Martin Gammon, Chief Executive Officer, UK & Europe for OCS, represented an opportunity to seek out competitive utility deals. outlined the importance of a Sussex-based company supporting this "This is the ideal time for small and medium-sized firms to see match: what is available. “It is significantly easier for a business to reduce its “Sussex overheads than win new customers, and the effect on the bottom is home line can be felt almost immediately.” for OCS He pointed to recent comments by a customer on consumer as we review site Trustpilot who had saved £2,000 on his company’s have £5,000 annual energy bill, others attested to how simple it was to ❯ our obtain competitive energy quotes and to switch supplier. The head Energy Advice Line is an impartial electricity price comparison and office in switching service for businesses and domestic energy users. Crawley. It actively campaigns for reform of the UK’s energy market to We also give all consumers a fairer deal and cheaper prices from the serve many valued clients in the county, including Gatwick Airport. major suppliers. “OCS has supported grass roots cricket for many years in various It also offers a free and independent business electricity price ways, this has included supporting the annual Chance to Shine comparison and switching service that enables consumers to shop project, which is run by The Cricket Foundation to bring competitive the market and identify the cheapest available deal with a few cricket and its educational benefits to at least a third of the country’s computer clicks. state schools,” he said. "It is our hope that as wide an audience as www.energyadviceline.org.uk 0800 915 1800 possible gets to see some of the stars of world cricket play on our doorstep here in the county.” www.ocs.co.uk 0844 846 7606 PRODUCT LAUNCH: NEW ORBIS MOTORSCRUBBER 20 TACKLES HARD TO REACH AREAS ❯ CALICO GROUP INVESTS IN WORKER SAFETY The cleaning of tricky, hard to reach areas is made much easier WITH IDENTICOM FOR LONE WORKERS thanks to the versatile Orbis MotorScrubber 20, a brand new Determined that its lone product now available from working employees will Truvox International. Ideal for always receive high quality retail, healthcare, leisure and and reliable safety support, education environments, The Calico Group, a leading confined spaces can be cleaned housing group in thoroughly and easily thanks to Lancashire, has contracted its manoeuvrability and special with Connexion2 to features: A 12 volt lightweight provide its award-winning battery backpack, a 20cm and ACPO accredited cleaning width and a 75cm Identicom lone worker handle. The machine is also device (LWD). Connexion2 has supplied a total of 150 Identicom devices cordless providing four hours to Calico including a number of units with ‘Man Down’ detection. running time, along with a full starter kit including a telescopic Connexion provides SoloProtect solutions to thousands of lone handle and scrubbing, spray cleaning, dry buffing and microfibre workers in the UK – all are compliant with BS8484 (British Standard for multipurpose floor pads. Optional accessory brushes and pads are Lone Worker Device Services) and as such guarantee a police escalation also available. at a regional level when required. Dan Childs, UK field sales manager for Truvox International, said: A wide range of front-line staff use the standard Identicom units “The Orbis MotorScrubber 20 is the perfect complement to existing whilst those working in more isolated environments will be equipped equipment, enabling operatives to ‘access all areas’. Confined spaces with Identicom with ‘Man Down’ detection. The added benefit of ‘Man can be difficult to clean, but this new machine handles any situation Down’ detection provides employees, working remotely or in difficult brilliantly, thanks to its light weight and innovative design.” environments, with additional protection should a slip, fall or unknown www.truvox.com 023 8070 6600 health issue occur. www.connexion2.com 0844 856 6606

FMJ fmjdata.com | MONTH IN FM 47 INTERIORS – BUILDING SERVICES – CLEANING & MAINTENANCE – SOFTWARE & IT

SUBTLE COLOUR CODING USED ON INTELLIGENTLY COMMUNITY CLEAN RELEASES THE ULTIMATE REFURBISHED CAMPUS LIBRARY ENVIRONMENTALLY FRIENDLY STREET CLEANER When Liverpool Hope For over a decade, street University wanted to cleaning specialists re-design and refurbish Community Clean have its Sheppard-Warlock been working with Library the team called many businesses upon Desso to help including: local delineate space and authorities, stadiums, utilise the floor area to theme parks, shopping guide users around the centres, car park operators different areas. and construction companies, to With an impressive the highest standards on the latest innovation in street cleaning. 170 years of history under its belt, the University wanted its A new revolution in cleaning, The Cyclone, offers an extremely exceptionally high standard of teaching reflected in the quality of deep clean as the system delivers constant pressurised hot facilities on offer, the materials and fixtures chosen and in the flooring. water; washing surfaces evenly and effectively. Desso’s Neo tiles were used for colour coding the different areas, The cleaner recovers and reuses the water the water it sprays while its luxurious, hardwearing cut pile carpet tile product, Torso, was onto the surfaces, making this a considerably more laid through the striking new entrance area of the library. In the environmentally friendly solution, reducing resulting debris as nearby book and study areas, Sand Stripe complemented Torso, using well as covering a far larger area due to its recycling capabilities. warm tones of greys and silvers creating the perfect atmosphere to It managed to clean the whole of Leicester Square more quickly welcome students into the library. as well as leaving the surface almost completely dry. The In the café, the Visions of Lines range was installed, offering a compact nature of the system means it can also access narrow unique blend of patented Compactuft technology and unparalleled streets that traditional cleaning solutions may not have been design, creating a relaxing ‘hotel like’ atmosphere. able to reach in the past. www.desso.com/businesscarpets 01235 554848 www.communityclean.co.uk 0845 685 0133 ❯ PICKERINGS LIFTS LAUNCHES HEATING & COOLING AIRFLOW LAUNCHES ENHANCED ONLINE TRADE SERVICES DIVISION COUNTER IN WEBSITE REVAMP Pickerings Lifts, the UK’s largest independent lift manufacturer, Airflow Developments has launched a new website that reflects has added a new business stream to its portfolio with the its increased range of ventilation solutions and offers a new introduction ‘quick order’ facility for trade customers. The homeowner section of Pickerings looks specifically at the Green Deal and how vital ventilation is to Lifts Heating the long-term success of highly insulated buildings. It also gives & Cooling advice on what type of extraction fans meet the Green Deal Services, in criteria, so homeowners can be as informed as possible. essence For the electrical wholesaler, the quick order pad function creating a means easier placing of orders and faster turnaround time, using ‘one stop predictive technology it monitors previous customer order shop’ for the patterns and intuitively adds their fast moving products to the supply, order pad. John Kelly, Marketing Manager of Airflow installation, service and maintenance of a wide range of heating, Developments said: “We know our core wholesaler customers are ventilation and air conditioning products. increasingly using Their customer service director, Lynn Humble, said: “The EDI technology launch of Pickerings Lifts Heating & Cooling Services was a both mobile and natural progression for the company and will allow us to online in their provide an even better service for our customers. Although the day-to-day jobs, lift and HVAC industries are two totally different disciplines, ❯ and as one of the there are many similarities in the target customer base leading UK including the NHS, retail, education, hospitality and leisure. ventilation They have set themselves an ambitious growth target for the manufacturers we business with the aim of doubling their work force within the have responded to next 18 months, driven by a team of highly experienced this shift.” engineers who are true specialists in the HVAC sector. www.airflow.com www.pickeringslifts.co.uk 01642 607161 01494 560800

48 MONTH IN FM | fmjdata.com FMJ BUILDING SERVICES – ENERGY MANAGEMENT – SOFTWARE & IT

BE COOL THIS SUMMER, GET A THERMAPEN WITH AIR PROBE!

When occasionally British summer temperatures soar and the comfort of your office offers no comfort at all, many of us look to our air conditioning (A/C) for help. But when A/C doesn’t seem like it’s getting the job done, a Thermapen with air probe might just be what you need to survive a heat wave! Air probe Thermapens are great, they have the capability to make quick and accurate assessments of hot and cool zones throughout the workplace and can also give you a clue as to what your A/C is (or is not) doing. They can also be used to detect air leaks, hot air ingress around doors, windows, and other areas that are a major energy waste. A Thermapen thermometer can help identify temperature differences and help you know which areas need to be investigated to determine the cause. ❯ Your Thermapen Air Probe will quickly give you accurate readings of your air intake vent, diffuser vent (where cool air escapes), and surrounding walls. In a matter of seconds, this thermometer can give you a good indication of what’s happening with your cooling system. When taking air temperatures with any thermometer, avoid areas that are directly influenced by heating elements or lights. The warmth from these fixtures can distort otherwise accurate temperature readings. Keeping offices comfortable for employees is virtually impossible, since "comfortable" in terms of temperature means something different to everyone. However, we also know that both cold and hot working environments can affect productivity, and this, ultimately, is why office temperature matters. So if you want to be cool this summer, then you should check out your air conditioning with a Thermapen! Each Thermapen comes with a UKAS Traceable certificate of calibration showing test results for each individual thermometer. The Thermometer is competitively priced, at £52.00 each exclusive of VAT and carriage. www.etiltd.com 01903 202151

CLICK AND COLLECT WITH LAIDLAWDIRECT.COM ❯ EUROSAFE SOLUTIONS PLAYS ITS PART IN OLYMPIC LEGACY WITH EXEMPLARY HEALTH & SAFETY RECORD With attention turning to the Olympic Park once again for last month's Sainsburys Anniversary Games, the construction industry was reminded of the extraordinary feat achieved by the Laidlawdirect.com – the highly competitive online portal for contractors involved in ironmongery, access control systems, cubicle systems and access building the infrastructure for the London 2012 Olympic Games. The panels, has enhanced its service to offer a new, innovative click and Olympic Delivery Authority (ODA) identified health and safety as its collect service, allowing customers to simply purchase and collect number one priority in the construction of the venues, infrastructure goods from any Laidlaw sales centre in the UK. Shipping costs are and Athletes’ Village for London 2012. also eradicated helping to reduce the cost of the order. Eurosafe Solutions played a key role by providing a specialist fall The new function is easy to navigate - after placing an order protection system which allowed safe access for roofing contractors, simply click the second shipping option titled ‘Collect at Laidlaw Lakesmere Ltd., to install the iconic wave roof on the Olympic Sales Centre’. Joshua Bennett, Product Manager from Laidlaw said: Aquatic Centre. “Click & Collect is available in all our Laidlaw Solutions branches. It Fall protection specialist, Eurosafe Solutions has over 20 years’ offers all the benefits of shopping online with the added experience in the installation, testing, inspection and monitoring of convenience of picking your order up at a time that suits you, ideal fall protection systems. The company has amongst its customers for the jobbing builder who is working at a nearby site. It also offers some of the UK’s most iconic buildings, including the O2 Arena, The the opportunity for face to face discussion with our knowledgeable Millennium Stadium, Manchester Evening News Arena, Gatwick and staff when collecting.” Heathrow Airports and the Emirates Stadium. www.laidlawdirect.com 0845 2250150 www.eurosafesolutions.com 0114 250 7411

FMJ fmjdata.com | MONTH IN FM 49 CASE STUDY CLEANING & MAINTENANCE – PREVIEW – PEOPLE & APPOINTMENTS

SURFACE LOOKS AND SAFETY RESTORED WITH FILAPS87 ARMSTRONG LAUNDRY SYSTEMS –

Designed to deep clean both KEEPING THINGS CLEAN AT THE BRITISH ARMY’S natural and manufactured INFANTRY BATTLE SCHOOL stone tiles, FILAPS87 provides exceptional results, without Armstrong Commercial Laundry Systems has been supplying the compromising surface equipment for the launderette at the British Army’s famous characteristics. The versatile Infantry Battle School in Wales for more than 15 years. Currently three-in-one solution is a stain the equipment comprises eight Primus 7kg washer extractors remover, detergent and wax and four Speed Queen Twinstar 0300 stacking dryers, each remover, which can be used offering 2 x 13kg drying capacity. either diluted or neat, to tackle The school provides accommodation for staff and soldiers specific issues. It’s ideal for deep under training, numbers on site vary depending on the types of cleaning floors that have been courses and students may poorly maintained, in order to stay on the site for restore both aesthetics and slip anything up to three resistant properties. months, again depending FILAPS87 is for use on on the course. terracotta, quarry tiles, porcelain, Debbie Howard from the glazed ceramics, concrete, linoleum, rubber and PVC, unpolished marble Regimental Administration and agglomerates. Undiluted, it can be used to remove stubborn stains Office told us, “For some of from a range of surfaces, including porcelain. Diluted FILAPS87 deep the military kit we have to cleans and removes grease and wax. For best results, it should be left to use an extra hot wash – particularly when they have been out on act for a few minutes, before the surface is scrubbed with a brush or the Beacons and come back caked in mud! “We have always been single disc cleaner. Extracted dirt should then be vacuumed or wiped happy with the quality and service we get from Armstrong, and it away, before the surface is rinsed. represents very good value for money.” www.filasolutions.com 01584 877286 www.armstrong-laundry.co.uk 01635 263410 ❯ FULLCIRCLE GO THE EXTRA 40 MILES SAVE YOUR CUSTOMERS’ ENERGY & MONEY THIS WINTER

Employees from a Cardiff facilities management company are climbing Kilimanjaro with hopes of raising £50,000 for a local children’s charity. Six members of Fullcircle Facilities Management, including the MD Marc Eckley and former After another winter of lower temperatures and higher bills, Paralympian John Harris energy efficiency is no longer a ‘nice to have’ for your clients, but a who, at 68 years old, is financial necessity. By visiting the Energy Efficiency Exhibitions, one of the few people which take place countrywide from the 10th to the 26th to have attempted the September, your business and your customers can profit from climb in a wheelchair, energy saving solutions. With hundreds of thousands of pounds will be flying to Tanzania on October 13th to begin their gruelling 9 worth of advice on offer, it's an invaluable visitor experience and as day trek. tickets are subsidised by an exceptional list of exhibitors, your The Fullcircle team will be raising funds for Dreams and Wishes, business won’t have to pay a penny to profit. an organisation dedicated to helping seriously ill children and their ❯ This years visitor attractions include four theatres filled with families, and have recently established the ‘Fullcircle Foundation’, a presentations – the Commercial & Green Deal Theatres will be charitable division which will directly aid these children. returning and they will be supplemented with the RHI & Policy Marc Eckley said: “As an FM organisation we have a huge array of Theatres. Plus, this year the Exhibitions will include an increased assets, at Fullcircle we make it our responsibility to use our number of demos, hosted in the Energy Efficiency & Renewables experience and resources to give back to the community, this trek Demo-Stations and a new interactive visitor attraction entitled, will be the biggest fundraiser yet and they’ll only get bigger." Hands-on Heat Pumps. www.fullcircleltd.co.uk 0844 906 0707 www.EnergyEfficiencyExhibitions.co.uk

50 MONTH IN FM | fmjdata.com FMJ BUILDING SERVICES – FIRE & SECURITY – PREVIEW THE ENERGY EVENT RETURNS IN 2013

Energy management, efficiency and procurement will take centre stage at The Energy Event, which returns to Birmingham’s NEC this September (10 to 11). Featuring the latest products and services from over 160 leading exhibitors, as well as a comprehensive CPD conference programme, The Energy Event is the ideal place to access the latest research, tools and technologies for anyone looking to better manage energy use in their workplace. To register for your free ticket visit www.theenergyevent.com - quoting priority code FMJL1. Not to be missed presentations at this year’s conference include Dr Pieter de Wilde, from the Environmental Building Group, with his talk ‘Energy monitoring – more than just KwH - a case study from Plymouth University.’ Amy Hurst, Energy Officer, The Eden Project will deliver another case study, ‘The Eden Project’s approach to conserving energy – how do we engage our building users?’

Other end-users and local authorities delivering talks this year include Julie Allen, Energy Manager for Nando’s Chickenland, who will draw on ❯ the company’s success in her talk, ‘Smart metering in practice: what are the billing implications and how does this impact usage?’ A huge range of exhibitors will be on-site showcasing the latest technologies and energy saving solutions, from building energy management systems (BEMS), to combined heat and power (CHP) and voltage optimsation. LED Eco Lights, the UK’s leading experts in retrofit LED projects will also showcase their innovative Goodlight technology. Finally the Invisible Systems team will be available to discuss how a tailored wireless systems can help achieve average savings of between 15% and 30%, for both public and private sector organisations. Three other leading environmental shows will also take place alongside The Energy Event at the NEC from 10 to 12 September. The Renewables Event and RWM in partnership with CIWM (covering resource efficiency and waste management) will return with extensive exhibitor programmes, alongside newcomer The Water Event. www.theenergyevent.com SERVICE WORKS HIGHLIGHTS BEST PRACTICE IN ❯ EFFECTIVE ASSET MANAGEMENT GUIDE BARRATT DEVELOPMENTS AWARDS KEY Asset and Facilities Management software provider, Service Works SECURITY CONTRACT TO SERVEST GROUP Group, has published a guide examining best practice in asset management. The guide explains The UK’s largest housebuilder Barratt Developments PLC has awarded about the different types of asset a preferred supplier security contract to leading facilities management, examines the management provider Servest Group. Under the 18-month deal, phases of an asset’s life and Servest will act as the sole supplier of CCTV site security services to explores the role of technology in achieving pro-active asset management. Actively managing assets is essential for efficient and sustainable operation of an organisation and supports assets functioning within design parameters. As explained in the Guide, the fundamental principle of asset management is to intervene at strategic points in an asset’s normal life with optimised repair and maintenance activities, in order to maintain the performance of an Barratt Developments’ sites undergoing construction across the UK. asset and extend its life. The contract includes the company’s 25 divisions including Barratt A good asset management strategy can deliver significant Homes, David Wilson Homes and Ward Homes. financial and performance improvements. It supports an Barratt Developments awarded the contract following a 12-month organisation’s corporate goals and objectives, manages and tendering process which saw Servest identified as the best-suited minimises risk and helps define business continuity strategies. business for the partnership. [email protected] 0208 877 4080 www.servest.com/uk/

FMJ fmjdata.com | MONTH IN FM 51 HOW WILL YOU EVACUATE SAFELY?

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