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AUGUST 2013 Volume 21 – Issue 8 F ACILITIES MANAGEMENT JOURNAL FMJDATA.COM IN THIS ISSUE Exhibitionists: the specialised teams keeping museums clean PPPs: what can the UK learn from other global models? FUNNY BUSINESS How Mind Candy, the founders of Moshi Monsters, refl ects its customers’ world in the workplace [ ! \ # ## ! ! $ !#% Our services include: Carpet Cleaning & Repair Amtico Flooring Upholstery Cleaning Rug & Curtain Cleaning Wood Floor Cleaning & Maintenance Vinyl Floor Cleaning & Maintenance One-off cleans Furniture Repair & Restoration [ Emergency Response Services [email protected] CommentThis month: In defence of the office Over the past couple of Some organisations recognise what after almost 20 years going to a defined months, I’ve been judging we’re asking of staff and do provide place to work (whether that be old for the BIFM Awards training in new ways of working, but many people’s home, library, pub, shop or office) and have been fortunate don’t – the budget’s all gone on the funky I set up a business from my kitchen table. enough to visit some furniture and the workplace consultants. I started working from home most of the fantastic workplaces. And, as a result, many people struggle. time. I found I didn’t have my first ‘work’ Some with big budgets They find that without the structure of day- conversation until at least 10am every day (swimming pools, gyms, to-day office life, they can’t manage their and I got a huge amount done with only impressive atriums) and others more time properly, can’t discipline themselves the dog to talk to. But I quickly discovered low key, designed and managed on a to work and get distracted by other ‘stuff’. that I didn’t want to do that everyday. I shoestring budget. But what they’ve all had They miss the buzz of the office, and started working at client sites a few times in common was a desire to create the best the familiarity it brings. And they find, a week, and found the library, the coffee possible space for people to work, meet because perhaps they haven’t got to grips shop or the train, bus or tube actually and collaborate. with the new technology, that they can’t provided the very buzz I needed to work Over the years I’ve written countless locate important files or connect to that at my best. Silence is not always golden. articles about new ways of working and key person. They find that without the Many people find they need other people they’ve all focused on the practical, workplace they can’t work – or at least not around them to inspire them to work at tangible stuff – the buildings, the furniture as well. their best. As soon as my business grew, I and how the workplace itself has adapted For people who work alone, or as part hired a small office and there are now four to support people in their shiny new of a virtual team, it’s even worse. A while of us there creating a mini-office buzz, and flexible world. I’ve touched on culture ago a senior consultant told me about it’s made a real difference. change a fair bit, particularly looking at someone who he’d employed who, after six Let’s not forget that while technology how the ‘management by presenteeism’ months, admitted they found it very tough allows us to work anywhere and culture tended to be eschewed in favour NOT to work in an office. They missed everywhere, sometimes there is no place of measuring people by their actual the possibilities that office life provides like the office. performance. in abundance: to chat or not to chat; to But what I hadn’t fully appreciated is have a quick impromptu meeting; to pop the internal journey someone goes through out at lunch with someone; or for when they learn to work intelligently, a drink after work; to bump into flexibly or whatever the latest buzzword colleagues in other departments is. And walking around several buildings or get the chance for that chat as a BIFM Awards judge, it was clear that in the lift with the big boss over some organisations get it right, and some from the US. That’s office life horribly wrong. We ask people to give and when we dismiss the office up their desk stuffed with memorabilia, as being something a bit naff pedestals full of even more ‘stuff’ and and rather yesterday, we forget give them a laptop and a range of ‘flexible the essential role it fulfills as a working solutions’ and then tell them to social, as well as a work, hub. get on with it. More than two years ago, On your marks. Get set. FSI GO workforce mobility solution: A new platform from FSI, empowering you to create Apps that mobilise your workforce. Available standalone or as part of the Concept EvolutionTM workplace management solution. Let us help change your world. +44 (0)1708 251900 [email protected] www.fsifm.com WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 3 Facilities Management Journal / kpm media 24 EDITORIAL Interim Managing Editor Cathy Hayward [email protected] SALES [email protected] Tel: 01322 662289 Sales & Business Development Manager Rob Alder [email protected] Mob: 07787 949190 THE SEPTEMBER ISSUE... Follow us on Facebook and Twitter Next month we will be looking Account Manager Danny Grange at Legislation update, Storage [email protected] and document management and FM Mob: 07805 314853 in the third sector so if you have any thoughts or feedback please send your News Editor & Social details to [email protected] Media Development Caroline Hill @FMJtoday [email protected] To register for your PRODUCTION free copy of FMJ visit Production Manager & Designer Warren Knight www.fmjdata.com [email protected] ACCOUNTS Liene Jume-Akmentina [email protected] PUBLISHER kpm media Unit 5, Gateway 20/25 Trading Estate, London Road, Swanley, Kent BR8 8DE 01322 662289 © Copyright kpm media August 2013 The publisher does not necessarily agree with the views and opinions expressed by contributors. No material may be reproduced in part or whole without written permission from the editor. Editorial contributions are accepted on an all-rights basis only. Letters to the editor may be published in their entirety or in edited form and remain the property of kpm media. While due care is taken to ensure the accuracy of information contained in this magazine, the publishers cannot be held responsible for any errors in editorial articles or advertisements. Subscriptions are available to non-qualifying and overseas readers at £110 p.a. (UK), £145 p.a. (EU countries) and £215 p.a. (overseas-other). Media Partners IES MAN LIT AG CI EM PEFC Certified A E F N L T A N M This product is I A G 21 from sustainably I G managed forests and R YEARS A O Z controlled sources I E N H E T PEFC/16-33-576 www.pefc.org ★ ★ ★ ★ C E S 1992 – 2013 R LE A BR YE kpm media adopts a sustainable policy of using ATING 21 paper from managed forests. As an addition 38 we have adopted a non-UV cover seal, which embraces recycling. 4 AUGUST 2013 FACILITIES MANAGEMENT JOURNAL WWW.FMJDATA.COM 28 30 42 Regulars Features this month... FMJDATA NEWS 6 This month’s summary of all the major news, acquisitions and moves in the CASE STUDY: FM AT MIND CANDY HEALTHCARE FM FM industry. 24 Most workplaces actively discourage 34 Facilities management in the children. But for digital entertainment healthcare sector should be less about CONTRACT WINS & PARTNERSHIPS company Mind Candy, children are its targets and more about the patient. 14 Find out about all the latest deals raison d’etre. And the creator of Moshi Demitri Maldonado explains how this can going down in the world of facilities Monsters, a fun online world for children, be achieved. management. has designed its workplace for its customers. Cathy Hayward explores. PPPs PEOPLE 38 The UK pioneered the use of private 16 Keep track of who’s moving where in SPECIALISED CLEANING investment in public infrastructure but the FM profession. 30 Jackie Bennett Shaw talks to some of progress has stalled in recent years. the people responsible for maintaining a Richard Byatt reports on reforms to PFI SOCIAL MEDIA: IN MY VIEW tip-top environment in our museums. and the experience in other countries. 18 Katie King explains that ignorance is no defence when it comes to social media. FMA UPDATE 24 20 The RICS discusses why facilities management professionals need to embrace business information modelling as part of a strategic FM plan. KPI SURVEY 22 The most recent FM Index KPI Survey, reveals some interesting trends in the use of space within organisations. WORKPLACE ART 28 In his final column, Patrick McCrae discusses why people choose specific pieces of art for different areas in the office. FAST FACTS 33 Martin Cotterill, key account manager at Forbo Flooring Systems, provides tips for specifying and maintaining sustainable floor coverings. FM INSIDER 36 Fruitful Office’s Vasco de Castro takes a look at the role of the facilities manager. MIFM 41 New product and service launches and company news from the FM industry. WWW.FMJDATA.COM FACILITIES MANAGEMENT JOURNAL AUGUST 2013 5 FMJDATA NEWS Workplace Law report reveals similarities FM service providers and their clients are top people management issue that they face largely in agreement about the priorities and today. Clients need support in finding and key issues affecting the sector.

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