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Annual Report 2016/17 Everyone thriving in strong, healthy communities our VISION our MISSION Everyone thriving in strong, Inspiring healthy and inclusive communities healthy communities. through leadership and collaboration. Table of Contents Board President’s Report 4 our VALUES 2016/17 Board of Directors 5 Advocacy: We advocate and collaborate with Executive Director’s Report 6 community partners for systemic change to advance social justice. Staff 7 Diversity & Inclusion: We aspire to create an Agency at a Glance 8 environment that fosters a sense of belonging, dignity, and respect. Communities We Serve 9 Services at a Glance 10-13 Empowerment: We empower the people we serve, the communities we serve, and each Service Excellence Highlights 14-16 other. Accolade 17 Service Excellence: We provide high-quality, people-centred services through creativity, Treasurer’s Finance Report 18 collaboration, and growth. Financial Highlights 19 Stewardship: We ensure ﬁnancial and Funders 20 environmental sustainability through sound policy and innovative practices. Supporters 21 Well-being: We support the health, growth, and Partners 22 well-being of the people we serve, each other, and our families. Volunteers 23 Social Media 24 3 Board President’s Report Movement is a river’s constant. As the water flows it brings rejuvenation PCRS achieved a three-year accreditation from CARF, another endorsement and life to the land and ecosystem that surrounds it. Like a river, Pacific of the quality and effectiveness of our programs and the skill and expertise Community Resources Society (PCRS) is in constant motion, bringing of our staff. This year our board also participated in the accreditation wellness and revitalization to our communities. process, and I am pleased that our governance practices were also validated. In the fall, our board participated in a retreat with a focus on When we came together a year ago, Ingrid, PCRS’s executive director, governance and leadership, examining our practices around fiduciary and introduced our bold strategic vision and our new mission and values. strategic guidance to ensure we are agile and well-structured to support the I would like to offer my congratulations to the staff and volunteers of agency. PCRS for bringing this vision to life. We have experienced another year of remarkable growth, and through it all the whole team has remained As we look forward to the new year I feel the work of PCRS is as critical now intensely focused on delivering the highest quality of ser- as it ever has been. I am inspired by the opportunity we have to impact vice to our participants and communities. individuals’ lives and shape the future of our communities through the services we deliver in collaboration with our funders and partners. This is It has been an incredibly exciting year. Opportunities difficult work, but I believe we have the people, the passion, and the that we had only dreamed of in the past became a expertise to lead. reality as we expanded our property ownership significantly into Vancouver. These homes will Thank you for being part of this journey. provide safe shelter for people in need for years and years into the future. It is an incredible investment Laura Jamieson in the well-being of our communities. We expanded our reach again with the impressive new addiction treatment facility, Ashnola at The Crossing, in Keremeos. This meant many hours on the road for a number of our staff, but we have welcomed the challenge to grow and deliver services outside of the Lower Mainland. 4 PacificPacific CommunityCommunity ResourcesResources SocietySociety || AnnualAnnual Report Report 2016 2016/17 /17 2016/17 Board of Directors Thank you to the 2016/17 board of directors for their service: Laura Jamieson Dr. William (Bill) McMichael Shannon Leisz Bruce Johnstone Jeremy Wright President Vice President Vice President Secretary Treasurer Directors, Community Directors, Staff Tom Phipps Pauline Dan Roxanne Hughes Bhupinder Kaur Neil Brown Sylvia Gelissen Leslie Martin Brian Gustavson Larry Adams Eva Ho George Peterson Pacific Community Resources Society | Annual Report 2016/17 5 BoardExecutive President’s Director’s Report Report My heart is filled with appreciation as I report on our exceptional year at PCRS. Surrey, we took possession of our second house for the purposes of youth housing. Thank you to Starbucks and their vendors for top-notch renovations, This past year, a project PCRS had worked and lobbied for—more than a making the house a home from which five young people have the safety and decade ago—boomeranged (with a lot of work) back to us. This project, security from which to finish their schooling and begin their journeys toward Ashnola at The Crossing, is a youth and young adult addiction treatment employment and future independence. centre in a stunning, healing setting on the Similkameen River near Keremeos—our first provincial service outside of the Lower Mainland and In keeping with our value to create great, accessible spaces that value the people Fraser Valley. We are both proud and humbled to be able to offer this we serve and the staff who provide the services, after four years of searching, much-needed service to B.C. young people and families on the site of what PCRS bought our first commercial office building in the heart of Surrey Central, was once Canada’s first Outward Bound program. which is quickly becoming the re-envisioned, re-energized urban heart of Surrey. This will become the home of Guildford Youth Resource Centre, Honour School This was also a year of unprecedented growth in social purpose (our first independent school), and our regional office that includes training space. real estate, helping to serve our mission now and into the As importantly, the site is zoned for up to 20 stories of services and housing for future. For years we wondered how, in one of the world’s PCRS’s future dreams and plans in collaboration with community needs. most expensive real estate markets, we could afford a house in Vancouver for the purposes of youth housing. And in Vancouver, after three years of work on this vision, the city committed Thanks to an excellent relationship with BC Housing $4.2 million and an unprecedented 20-year affordable lease toward creating a and Streetohome Foundation, we find ourselves the social services collaborative hub to include PCRS and our partners: Westcoast proud owners of three truly beautiful homes in vibrant Family Centres and the Ministry of Children and Family Development. This East Vancouver—two with laneway houses! It’s genuinely will situate PCRS in good stead into the future, and will allow the partners to moving to see the excitement and appreciation of young create an inspired future gem for Vancouver. people coming from street homelessness into beautiful, safe, affordable homes that give the message: We value These are just a few of too many highlights to include, such as supporting you; we have your backs, at least for a while until 200 refugee families into employment and next steps in their new lives. All of you get your feet back on the ground. this is only possible because of the heart and soul our staff and volunteers bring to their work, the governance of our outstanding board, and the support As well, with the help of BC Housing, we of our excellent partners. purchased our first building lot in Chilliwack, and we are purpose-building a house as Thank you to all. second-stage housing for adults ready to move on from our Annis Residence. In Ingrid Kastens 6 Pacific Community Resources Society | |Annual Annual Report Report 2016/17 2016/176 PCRS Professional Development Day 2016 “At PCRS, we approach each other with respect, consideration, thoughtfulness, and understanding, and I think this is what makes PCRS a great place to work!” ~Ceyda Gultan, Manager, Human Resources Pacific Community Resources Society || AnnualAnnual ReportReport 2016/172016/17 7 Agency at a Glance* We are an award-winning, accredited not-for-profit that has served B.C. communities since 1984. We partner with individuals, businesses, other agencies and governments to ensure access to effective, high quality community resources for people who are the most vulnerable and marginalized from society. Employment Services Visits 32,038 People We Serve Housing & Residential Services 276 Youth Services Visits 10,338 Education Services 561 Family Support & Counselling 480 Addictions Services 16,929 Community Outreach Contacts 6,043 People Who Serve More than 300 staff members 168 29 47 Volunteers Languages Services and Students Spoken by Staff Offered *All statistics are from 2016/17 from *All statistics are 8 Pacific Community Resources Society | Annual Report 2016/17 Communities We Serve 1. Vancouver 2. Burnaby 3. New Westminster 4. Richmond 5. Delta 6. Tsawwassen 7. Surrey 8. White Rock 9. Pitt Meadows 10. Maple Ridge 11. Langley 12. Aldergrove 13. Chilliwack 14. Province of B.C. in Keremeos 1 2 9 10 3 4 7 5 11 12 6 8 Pacific Community Resources Society | Annual Report 2016/17 9 Services at a Glance Addictions Prevention & Health Promotion Education Ashnola at The Crossing Serving: Youth 13-18 in 4 communities Eagle High Serving: Youth 17-24 in Keremeos Helping youth and children, through a combination Serving: Youth 13-16 in Vancouver Supporting youth and young adults who are in of activities and educational presentations, to Integrating academic programming and need of residential programming for substance develop strategies that encourage and promote recreational activities with individual and group use concerns. healthy choices. counselling to support students who have not been successful in mainstream school. Astra Counselling Serving: Youth 13-24 in 12 communities Caregivers Support Program Honour Secondary School Assisting youth who would like to change their Serving: Adults 25+ in Surrey Serving: Youth 13-19 in Surrey relationship with alcohol and/or drugs through Providing support, understanding, and education Providing academic programming, on-site and outreach and individual counselling.

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