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Paratransit SHARED RIDE GUIDE

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Paratransit SHARED RIDE GUIDE Paratransit SHARED RIDE GUIDE FARES • SERVICES • INFORMATION November 2018 3P Ride is an initiative of rabbittransit and community partners focused on expanding transportation options in York County, PA. WE WANT YOUR INPUT! From focus groups to phone surveys to having riders on the committee, 3P Ride wants to know what you want and need when it comes to transit options around the region. More Buses. Working Team up with More Routes. with health volunteers and More Times. centers to organizations book a Shared that would Ride when provide rides. making an appointment. Have an Idea? Want to Learn More? Get Connected Today 1-800-632-9063 | www.3P-Ride.com [email protected] 2 Table of Contents RIDER INFORMATION Hours of Operation and General Info . .4 What is Paratransit? ...................5 Personal Care Assistants (PCA) ...........5 Getting Started - Application Process ......6 Programs .........................6-8 Senior Shared Ride Program: 65+ Senior Shared Ride Program: 60-64 Medical Assistance Transportation Program (MATP) Fixed Route Reimbursement Mission Statement Mileage Reimbursement Mobility is an essential need in Door-to-Door order to experience a high quality ADA Complementary Paratransit Program (ADA) of life. rabbittransit dedicates itself Persons with Disabilities (PWD) to providing its constituents safe, Mental Health/Intellectual & reliable and customer centered Developmental Disabilities (MH/IDD) mobility services consistent with the How to Apply ........................8 stewardship of its resources. Reservation Process ...................9 Travel Guidelines . 10-23 Fares - How much will I pay? . 25-33 Values Know Before You Go ..................34 Core values are the things that When to be Ready/Where to Stand . 34 our organization holds most Winter Weather Information . 34 important and will not compromise. Fare/Co-Pay . 35 Order of Drop Off . 35 rabbittransit’s core values include: Preparing for Long Ride Times . 35 • Safety Special Needs Customers . 36 Mobility Devices/Aids . .. 36 • Service Bus Lift Limitations/Driver Assistance . 36 • Stewardship Seat Belts & Child Safety Seats . 36 Passenger Etiquette/Disruptive Behavior .37 Running Late . .. 37 Subcontractors . 37 Resources .........................37 Appeal Process . 37 Travel Training . 38 Cancellations .......................39 No Show Policy Return Trip Procedure Other Transportation Services ...........40 MATP Urgent Care FREE Transit Cards Half Fare Program Non-Discrimination of Services ..........41 Call Features ........................42 Groups ............................43 3 General Information Contact Information Main Office Hours 1-800-632-9063 York: Fax: 717-848-4853 Weekdays 8:00 a.m. – 5:00 p.m. Persons with a hearing or speech 415 Zarfoss Dr., York, PA 17404 disability may call 711 . Adams: www.rabbittransit.org Weekdays 8:00 a.m. – 5:00 p.m. [email protected] 257 N. 4th St., Rear, Gettysburg, PA 17325 Columbia: Customer Call Center Hours Columbia-Montour Aging Office, Inc. Weekdays 7:00am – 7:00pm (Limited Services Available) Saturday 7:45am – 3:00pm Weekdays 8:00 a.m. – 4:30 p.m. 702 Sawmill Rd., Ste. 201 Language Assistance Bloomsburg, PA 17815 Upon request, language assistance Cumberland: is provided free of charge to assist in Weekdays 8:00 a.m. – 4:30 p.m. communicating with individuals who do Cumberland County Ritner Campus not speak English. Interpretation services 1601 Ritner Hwy., Carlisle, PA 17013 Franklin: are available by calling 1-800-632-9063. Weekdays 7:30 a.m. – 4:30 p.m. Customers should identify their need 191 Franklin Farm Ln. when calling. Chambersburg, PA 17202 Montour: Asistencia lingüística Columbia-Montour Aging Office, Inc. Si lo solicita, se ofrece asistencia (Limited Services Available) lingüística sin cargo para ayudar a la Weekdays 8:00 a.m. – 4:30 p.m. comunicación con personas que no hablan 702 Sawmill Rd., Ste. 201 inglés. Los servicios de interpretación Bloomsburg, PA 17815 están disponibles llamando al 1-800-632- Northumberland: 9063. Los clientes deben identificar su Weekdays 8:00 a.m. – 4:00 p.m. necesidad al llamar. 61 Tyler Ave., Elysburg, PA 17824 Perry: Holidays Weekdays 8:00 a.m. – 4:00 p.m. 151 Red Hill Rd. No service on the following holidays: Newport, PA 17074 New Year’s Day, Easter, Memorial Day, Union/Snyder: Fourth of July, Labor Day, Thanksgiving Weekdays 8:00 a.m. – 4:30 p.m. and Christmas. 713 Bridge St., Ste. #11 Lost and Found Selinsgrove, PA 17870 Please remember to collect all personal Rider Alert System belongings when leaving the bus. Sign up for a text, email or phone call rabbittransit is not responsible for lost related to service updates . Visit or stolen items. Items found will be www .rabbittransit .org/alerts or talk to a disposed of once a week. Customer Service Representative . Snow Routes Alternative Formats In cases of bad weather conditions, Alternative Formats are available rabbittransit may alter some of its upon request. Please contact us Paratransit Services. Riders may sign up for more information. for alerts, visit the website, Facebook or 4 follow @rabbitALERTS on Twitter. Definition/PCA What is Paratransit? depending upon their travel time and Paratransit, often referred to as “Shared location(s). Paratransit does not provide Ride,” is a bus service that provides emergency medical transportation services. trips that are grouped together between customers’ origins and destinations that Paratransit is a door-to-door service. are not accessible by fixed route bus Please contact the mobility planning service (if available in your area). department for more information at 1-800-632-9063. Paratransit operates during limited hours We encourage you to review this entire and specific travel areas. There is a required guide to have a clearer understanding of the application and reservation process. complex guidelines of Paratransit Service. Paratransit does not provide “taxi” service and is not a non-stop ride for one person. Different riders are grouped together Personal Care Assistant (PCA) Once approved for one of the below situations, you may bring a PCA with you rabbittransit takes its role of providing mobility seriously. We recognize that at no cost: passengers may face barriers that • If you are under 18, you can be require them to bring a PCA when they accompanied by a parent or other travel. PCAs must provide assistance to relative/guardian. the person traveling. Passengers using • If you cannot travel independently, or Paratransit Services who need a PCA you need any assistance due to age, must have their physician complete the illness, physical or mental disability. necessary documentation. Once this form A PCA needed for these reasons must is completed and filed withrabbit transit, be verified by a physician. passengers will be allowed to bring one (1) • If you do not speak English, you can PCA on board with them, unless otherwise bring someone with you to interpret. approved. A PCA trip must be stated at the time the passenger makes a reservation in ADA Companion order for us to confirm if there is room in Under the ADA Program, one companion the vehicle. If you fail to let us know of the is permitted in addition to a PCA. A need for a PCA, we will not allow the PCA companion may ride for the same fare to board. as the rider utilizing the ADA Program. Companion trips must be stated at the time of reservation. 5 Getting Started Application Process Since transportation is a costly expense, pre-register, riders must complete an government agencies help fund the cost application to identify which program they for passengers, leaving them responsible will qualify for to help with funding. for only a portion of the actual cost of transportation. Each of these programs is governed with a different set of regulations, funding Pennsylvania counties have different sources, reporting standards, service Paratransit Service Programs available delivery guidelines and co-pays. No two for qualified residents. All riders must passengers’ trips or experiences are pre-register for Paratransit Service. To the same. Programs each time you board the vehicle. The cost Some of the common funding programs depends on many different factors. include the following: Senior Shared Ride Program: 60-64 • Senior Shared Ride Program: 65+ In some counties, individuals who are • Senior Shared Ride Program: 60-64 between the ages of 60-64 and are • Medical Assistance Transportation residents of a participating county are Program (MATP) eligible. This limited service allows rabbittransit to pick you up, take you • ADA Complementary Paratransit to your destination with others who are Program (ADA) traveling in the same direction and take • Persons with Disabilities Program you home. There may be a restriction on (PWD) purpose. There may be a co-pay each time • Mental Health/Intellectual & you board the vehicle. The cost depends Developmental Disabilities (MH/IDD) on many different factors. Medical Assistance Descriptions of each program: Transportation Program (MATP): Senior Shared Ride Program: 65+ County residents, including temporary Senior Citizens who are 65 years of age residents, who have Medical Assistance or older are eligible. Most Shared Ride or hold an Access Card and meet specific destinations are within your home county; requirements, are eligible. The Medical however, rabbittransit also provides Assistance Transportation Program provides regular trips to adjacent counties based free transportation to medical appointments on demand. There are no restrictions
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