Full Picture

FOR USERS OF KONGSBERG PRODUCTS AND SERVICES

01/04

...... The ...... FULL PICTURE ...... magazine ...... Theme – LNG History meets Hi-tech Kalmar Maritime Academy offers world-class simulator training Breaking the waves A pioneer in maritime industry Feedback Customer survey improves AutroCargo Zero downtime Successful upgrading on Gryphon Alpha

«we have to be able to depend on our suppliers» Jan Håkon Pettersen CEO, Bergesen Worldwide

THEME LNG

LNG

THE FULL PICTURE MAGAZINE 01/04 Content We maximise THEME 1 INTRODUCTION TO LNG 2 INTERVIEW / Jan Håkon Pettersen, CEO Bergesen 6 NEWS / Snøhvit – closed gas production in the Barents sea marine 8 NEWS / Höegh – the future of the LNG market 11 REFIT / Midlife radar refit completed performance 12 PORTRAIT / Cato Franck, Kongsberg

TRAINING 15 Training & courses 20 History meets hi-tech PORTRAIT 24 Holger Røkeberg UPGRADE 28 Zero downtime PRODUCT 30 Hazardous cargo under surveillance 32 Round the world with SIMRAD HINTS & TIPS 34 No question too big, and no question too small FEEDBACK 36 AutroCargo Systems

Uniting Kongsberg Maritime, Kongsberg Simrad and Kongsberg Maritime Ship Systems (KMSS) means pooling all our resources under one company name, Kongsberg Maritime, and the Kongsberg brand. Simrad will continue its current operations and the Simrad brand will be the brand that addresses Yachting, Commercial and Fisheries markets.

FOR USERS OF KONGSBERG PRODUCTS AND SERVICES EDITORIAL STAFF PHOTOS 01/04 Anne Toril Kasin - Kongsberg Maritime Bjørn-Owe Holmberg Our mission is to maximise marine performance by providing ...... The ...... [email protected] [email protected] ...... our customers with "The Full Picture". We aspire to earn ...... FULL PICTURE ...... Gunvor Hatling Midtbø - Kongsberg Bo Mathisen ...... magazine ...... Maritime [email protected] respect and recognition for our dedication to providing Theme – LNG History meets Hi-tech Kalmar Maritime Academy offers world-class simulator training Breaking the waves A pioneer in maritime industry [email protected] Bård Ek Feedback Customer survey improves AutroCargo Zero downtime Successful upgrading on Gryphon Alpha innovative and reliable marine electronics that ensure optimal Hilde Risan - Kongsberg Maritime [email protected] [email protected] Jørn Grønlund operation at sea. Rune Holmen - Kongsberg Maritime [email protected] [email protected] Tor Aas Haug [email protected] Uniting all our business units will enable us to utilise and share CONTRIBUTORS Chris Harrison Rita Krathe - Kongsberg Maritime [email protected] resources and information more openly and effectively. We will «It is essential that we can depend [email protected] Bjørn Engen on our suppliers» Jan Håkon Pettersen be able to offer you more in terms of service, products and CEO, Bergesen Worldwide Roy Larsen - Kongsberg Maritime [email protected] [email protected] Anne Toril Kasin all-round cooperation. Our united resources consist of a Sverre Kojedal - Manager Public Affairs - [email protected] Statoil ASA Hallfrid Os Andersen globally dedicated organisation located where the customers [email protected] [email protected] The Full Picture Magazine are and where the action is. Yvonne Dybwad - Journalist - Statoil ASA is a magazine for users of Kongsberg products and services. You may receive Metro Merkevarehuset AS Kerr Mc-Gee the magazine free by contacting [email protected] Kongsberg Maritime AS We have consolidated our newsletters and magazines into one Kongsberg Maritime AS at Linda Sivesind - Translator [email protected] [email protected] COPYRIGHT publication: The Full Picture Magazine, where we hope to You may also find this magazine as Saul Trewern - Saltwater Kongsberg Maritime AS a pdf-file at www.kongsberg.com Communication Ltd address issues of most concern to you. If you have any [email protected] ADDRESS request or tips for us about what you would like to see Kongsberg Maritime AS DESIGN Kirkegårdsveien 45 included in this magazine, please contact the editorial staff. Anisdahl, Sand & Partnere AS P.O.Box 483 NO-3601 Kongsberg We will be very grateful for your suggestions. [email protected] Norway Telephone +47 32 28 50 00 PRINT Telefax +47 32 28 50 10 TORFINN KILDAL RK Grafisk AS [email protected] [email protected] President, Kongsberg Maritime

THEME LNG Article by YVONNE DYBWAD / Photo: BO MATHISEN

...... "Good technology is absolutely decisive for us, especially...... because ...... we have relatively complex cargoes and discerning cust...... omers." ...... Managing Director & CEO Jan Håkon Pettersen......

THE FULL PICTURE magazine 01/04

Interview

LNG on the seven seas Bergesen World Wide focuses on liquefied natural gas

Carrying liquefied natural gas (LNG) is one of two important Natural gas for the future target areas in the future plans of the world's largest Bergesen World Wide has strong ambitions for growth, and privately owned shipping company, Bergesen World Wide. liquefied natural gas (LNG) and offshore services are two Those plans also include technology from Kongsberg important new growth areas. Maritime. "This diversification gives us new legs to stand on. These Hong Kong based World Wide's acquisition of the fields will generate stable, long-term earnings", comments Norwegian shipping company Bergesen d.y. ASA in April Jan Håkon Pettersen. He adds that this is in accordance 2003 marked the advent of a new era in international with the shipping company's paramount strategy of always shipping. Merged, the two companies comprise the world's having reliable, long-term earnings as the basis of its largest privately owned shipping company. The company is operations to ensure a steady cash flow, regardless of the still run from Bergesen's fashionable headquarters in a market situation. beautiful stucco villa in Oslo. From his office on the top "We are already one of the largest LNG operators in the floor, Managing Director & CEO Jan Håkon Pettersen has world. Our goal is to have the largest independent fleet of a breathtaking view of the Oslo Fjord. such vessels, but that will require a total of 15 to 20 LNG

... carriers. As of today, we have four LNG vessels in service ...... God, the King and Bergesen and three more on order. In addition, we have just signed ...... Jan Håkon Pettersen has worked for Bergesen since 1992, contracts for five new vessels. In other words, we're making ...... but the company's history dates back much further. The headway towards our goal"...... Bergesen name has been linked to shipping ever since the ...... early 1800s when Berge Bergesen founded a company in Safe cargo ...... Stavanger. Roughly a century later, in 1935, the shipping "Isn't liquefied natural gas highly explosive? Could you say ...... company Sig. Bergesen d.y. AS was founded by his grandson something about the challenges involved in carrying this type ...... Sigval Bergesen d.y. Able-bodied Norwegian seafarers, low of cargo?" ...... wages and the opportunity for longterm vessel chartering ...... paved the way for the shipping company to grow, and laid "That is actually very simple because LNG is an eminently ...... the foundation for Norway to become a major shipping safe cargo. However, the rest of the world thinks it's compli- ...... nation. cated and dangerous, and we would hate to disillusion ...... "Back then, there was a clear hierarchy: First came God, them", laughs the CEO, before growing more serious again ...... then the King, and then the shipowners. After that there and explaining the phenomenon: "The challenge is to keep ...... was nothing. When I grew up, there was only one industry the gas liquefied at minus 163 degrees Celsius. The vessels ...... available if you wanted to work in the international arena. are sort of like floating thermoses. Two systems are used to ...... That was shipping", recalls Jan Håkon Pettersen with a carry the cargo. The most commonly used in recent years is ...... smile. a membrane system. It is regarded as more economical as ...... the vessels dues are lower when calling at ports or transiting

THEME LNG

the Suez Canal. The other alternative is the spherical tanks Good technology means good safety developed by Moss Rosenberg. Generally, this system is best "What impact does Kongsberg Maritime's technology have suited for long routes. on safety and process control?" "Good technology is absolutely decisive for us, especially Close co-operation with the shipyards because we have relatively complex cargoes and discerning Bergesen is among the world's leading LNG carrier compa- customers. Our sterling reputation for safety is one of the nies. To safeguard this position, the shipping company at- reasons the major oil companies hire us to carry their gas. taches great importance to close co-operation with the ship- Especially when carrying LNG, it is important to have a spot- yards that build the vessels, as well as with the consultancies less record, i.e. no problems or accidents, because there is that develop the technology deployed in them. Jan Håkon absolutely no margin of error when carrying liquefied natural Pettersen points out that the shipping company provides gas. With technology from Kongsberg Maritime, we feel clear specifications for newbuildings. Insofar as possible, safe". Bergesen World Wide also requires that the shipyards use "Do Kongsberg Maritime's systems for LNG carriers offer Norwegian equipment, provided, of course, that it is the advantages compared with similar systems from other suppli- best. ers?" "When it comes to control and automation systems, Since I'm not a technical expert in that field, I don't feel Kongsberg Maritime's technology is definitely the best from qualified to comment on that, but according to my colour point of view. But shipyards almost always have "better", leagues, Kongsberg Maritime's technology is the best in the less expensive alternatives, or so they say. As a result, it is a world". continuous struggle to get them to use our first choice".

...... FACTS ABOUT ...... Bergesen (70,000+ cbm) and LGCs (50000-70000 ...... The Oslo-based vessel owner Bergesen cbm). VLGCs carry predominantly LPG over ...... is one of the world's largest shipping large distances, the most important trade ...... companies, and transports energy prod- being from the Arabian Gulf to Japan...... ucts all over the world. The company is the LGCs carry both ammonia and LPG...... world's largest owner and operator of gas Ammonia is transported world-wide by ...... carriers in the size range 8000- 86000 both larger and medium-sized vessels...... cbm, and is also the largest independent Customers for LPG and ammonia are typi- ...... shipping company in U/VLCC tonnage. cally large international gas companies, ...... In 2002, the company had operating and contracts are either for single voyages ...... revenues of USD 583.8 million and a profit or fixed for periods of up to three years...... (after tax) of USD 26.2 million. It employs Bergesen has a number of large dry bulk ...... around 3500 people globally, and has of- vessels carrying iron ore world-wide, on ...... fices in Norway, France, Japan, USA, The contracts from 5 to 15 years. These ore ...... Philippines, India and Latvia. carriers constituted 16 percent of operat- ...... The Bergesen name has been connected ing profit in 2002...... to shipping since early in the 18th century, The offshore market venture started in ...... when Berge Bergesen established a 1995 with the commissioning of Berge ...... business in Stavanger. Bergesen d.y. ASA Hugin and Berge Munin, operating in LU ...... was founded in 1935 by his great grand- Feng, China, and Pierce, UK...... son, Sigval Bergesen d.y...... The company started as a pure crude ...... oil transporter but developed in more ...... specialised shipping branches. Crude oil ...... "With technology from ...... transportation constituted 26 percent of ...... the operating profit in 2002. Kongsberg Maritime, ...... The gas carriers are by far the most ...... we feel safe." ...... important part of the company´s fleet...... The market for gas transportation ...... (excluding LNG) can be divided in several ...... sub-segments. Bergesen is the leading ...... international owner and operator in VLGCs ......

THE FULL PICTURE magazine 01/04

Green image Largest in the world "All Bergesen vessels are green. Does the colour symbolise "What are the visions for the shipping company's future, and the shipping company's environmental image?" what has happened since Bergesen was sold to World Wide?" "I really wish I could answer yes to that question, but that "The Sohmen Pao family and World Wide acquired Bergesen is not quite the explanation for that particular choice of precisely because of our expertise in transporting gas. As for colour. The story is that old Bergesen was something of a the future of the Bergesen World Wide Group, the straight- miser, just like the other big shipowners, and he got tired of forward shipping operations with tankers and dry bulk ves- his employees stealing paint to paint their mountain and sels will be handled out of Singapore, while the gas shipping seaside cabins. As a result, he started using a nauseous operations will be conducted and developed from Oslo. The green colour because he assumed that no one would steal it! owners' vision is that the shipping company will be run so I honestly don't know whether or not the anecdote is true, well that its equity will double every fifth year. They plan to but it makes a good story. To top it off, people say that if accomplish that by buying vessels and companies at the you travel along the west coast of Norway, you'll see several right time, and by securing long-term, safe income streams cabins painted in that loud, nauseous green colour. At least from Contracts of Affreightments. We are already the one thing is certain: The green vessels are highly visible!" largest privately owned shipping group in the world, and we aspire to become the world's largest shipping company. And we will reach that goal", declares Jan Håkon Pettersen with conviction.

Bergesen World Wide is already one of the largest LNG operators in the world. The goal is to be the largest private owner of such vessels. "We have already made considerable headway towards our goal", remarks Managing Director & CEO Jan Håkon Pettersen.

...... THEME LNG Article by SVERRE KOJEDAL, Manager Public Affairs, Statoil ASA / Photo: Statoil ASA ...... Snøhvit – the first closed...... gas production in the Barents...... Sea ...... 700 N

Snøhvit embraces the first export facility for liquefied natu- Some 1500 people will be employed on Melkøya during ral gas (LNG) in Norway and Europe. Huge volumes of gas the peak construction phase. About 350-400 new jobs are deep beneath the Barents Sea will be piped ashore, cooled due to be created in Hammerfest in the production period, down and shipped by special carriers to Spain and the USA. including 170 at the gas liquefaction facility itself. Shipment starts in 2006, and will continue for more than 20 years. High environmental standards The Snøhvit area comprises the Snøhvit, Albatross and Snøhvit is the first offshore project in the Barents Sea. As Askeladden fields, which lie in the Hammerfest Basin of the operator, Statoil has incorporated high environmental stan- Barents Sea, about 140 kilometres north-west of dards in the development solution. Production will take Hammerfest, in northern Norway. All the fields primarily place in a closed system without harmful discharges to the contain natural gas with small quantities of condensate. sea and a biological treatment plant on land is to remove

Production will be piped to a receiving and liquefaction polluting components. Carbon dioxide (CO2) in the well- plant on Melkøya island outside Hammerfest. After process- stream will be separated out on Melkøya and piped back to ing and liquefaction, LNG will be shipped in special carriers Snøhvit for storage below ground. to markets in Europe and the USA. Approximately 70 con- Interests in the seven licences have changed over the signments are due to be exported annually over a period of years and the partners are now Statoil, Petoro, Total, Gaz de 25 years. France, Amerada Hess and RWE DEA.

...... THE FULL PICTURE magazine 01/04 ...... Snøhvit will be the first major development on the ...... Norwegian continental shelf with no surface installations...... No fixed or floating units will be positioned in the Barents ...... Sea. Instead, the subsea production facilities will stand on ...... the seabed, in water depths of 250-345 metres. A total of 20 ...... wells are due to be drilled to produce gas from the Snøhvit, ...... Askeladden and Albatross fields...... Remotely operated from land Snøhvit is also going further in other areas. The pipeline carrying production from the subsea installations to Melkøya will be no less than 143 kilometres long – a world distance record for piping an unprocessed wellstream. The handle this export volume. Statoil will be part owner of system for remote operation of offshore production and three of these vessels, which are all being built in Japan. transport from a control room at the Melkøya facility is also One will be owned together with Norway’s Leif Höegh & Co the longest of its kind. Land-based controllers will open and and Japan’s M.O. Lines, and two with Japan’s K-line Ltd. close subsea valves on the field, using fibre-optic cables as The French licensees in Snøhvit, Total and Gaz de France, well as high-voltage electricity lines and hydraulic power for will be responsible for lifting their own share of the gas with monitoring and control. one of the four carriers. The field will be tied to the land-based plant by several links. The largest of these is the gas pipeline, which has an Advanced technological and environmental project internal diameter of 68 centimetres. In addition, there are Snøhvit faces very special environmental requirements. two chemical lines, an umbilical and a separate pipeline for These have been taken into account when planning the transporting carbon dioxide. Gas from the Snøhvit area project. Statoil has kept in close touch with fishing interests contains 5-8 per cent carbon dioxide, which will be separat- during this process in order to ensure that the development ed out at the land plant and returned in a separate line for does not conflict with their activities. storage beneath the seabed. The pipelines are due to be laid Snøhvit is the best-studied project Statoil has ever devel- from a special ship in the summer of 2005. Laying will start oped. More than 2000 pages of technical documentation, from the landfall on the north-western coast of Melkøya, involving most of Norway’s specialist expertise in this field, with the ship working its way out to the field along a form the basis for the extensive environmental impact carefully planned route. assessment compiled for the development application submitted to the authorities in 2001. Several special features Gas liquefaction plant of Snøhvit make this an advanced project in technological The unprocessed wellstream arriving at Melkøya outside and environmental terms: Hammerfest must be separated before the gas can be cooled the highest subsea production so far to be remotely down to liquid form and exported in special carriers. operated over a distance of 143 kilometres from field Condensate, and natural gas liquids - butane and propane - to control room must also be separated out for export by sea. no surface installations to interfere with fishing After this process, the resulting lean gas is cooled to -163 the field will be produced in a closed system, without degrees C in the liquefaction plant. That reduces its volume harmful emissions or discharges 600-fold, making it suitable for ship transport. The liquefied a biological treatment plant on land will handle natural gas will be stored in dedicated tanks before being environmentally harmful components shipped out. longest offshore pipeline for carrying unprocessed wellstreams to land The Gas carriers carbon dioxide to be stored underground, in the The carriers scheduled to ship Snøhvit LNG from the second largest industrial storage project after the Melkøya plant are very large. They measure 290 metres in Sleipner fields – also operated by Statoil length, and each of their four spherical cargo tanks has a energy-efficient gas liquefaction plant developed in diameter of 40 metres. One of the these LNG carriers will cooperation with Germany’s Linde group load every six days at the Melkøya plant. That adds up to LNG carriers built to the strictest environmental and about 70 consignments per year. Four LNG carriers, each safety standards. able to carry about 145 000 cubic metres, are required to-

THEME LNG Article by GUNVOR HATLING MIDTBØ / ROY LARSEN / LEIF HÖEGH & CO / Photo: CHRIS HARRISON

Höegh – experience and technology the future of the LNG market

Höegh pioneered the LNG transportation industry back in Kongsberg automation system was installed; a system that 1973 when it took delivery of 'Norman Lady', the world's is still considered to be the most advanced system available first LNG carrier built with the Moss Rosenberg Spherical and has now become the standard for many new vessels Cargo Containment System. LNG carriers transport liquefied including the Snøhvit new buildings. natural gas on long-term charters and Höegh is one of the Roald Nord, Senior VP, LNG Fleet & Projects at Höegh established players in this market. The company presently LNG explains one of the reasons behind choosing Kongsberg operates four LNG vessels, of which three are wholly or Maritime as the automation supplier for 'Höegh Galleon': partly owned by the company. In addition it has two LNG "We have had many years of close co-operation with vessels under construction. Kongsberg and we know them as a true partner. Together we developed a fully integrated automation system that Long-term player should meet our current and future needs. The results of the Höegh’s goal in the LNG market is to expand its position as a 'Höegh Galleon', and subsequent projects have proven that significant, longterm player. Its LNG business received a Kongsberg was definitely the right choice for us", enthuses vital boost in 2000, with the refit of the LNG carrier 'Höegh Nord. Galleon'. The vessel was acquired at a low price due to cracks in the cargo tanks, and it was successfully refitted, Partnerships upgraded and commissioned before entering into a long Partnerships are important in the LNG market as Höegh term charter. A new state-of-the-art, fully integrated demonstrated when bidding for the Snøhvit contract.

The Suez Canal has been vital to world trade since it opened in 1869. The Canal shortens the distance from the Far East to northern Europe by some 40% compared with sailing round the southern tip of Africa. Norman Lady typically uses 15 hours to transit from the Red Sea to the Mediterranean through the Canal.

THE FULL PICTURE magazine 01/04

From left Olav Sollie and Roald Nord.

"Following the 'Höegh Galleon' refit, the next milestone in new Snøhvit LNG carriers. Nord adds: "Our effort was more our strategy was winning the contract for two LNG carriers than supported by a dedicated sales team from Kongsberg. for the Snøhvit project", states Olav Sollie, Senior VP at The Snøhvit new buildings are on schedule and we will be Höegh. "We decided early on in the race for this prestigious in operation as planned. We really look forward to the contract that we would team up with a partner. We joined challenge ahead as we transport the gas from 70º north to forces with Mutsui OSK Lines Ltd and, backed by a compre- the market". hensive and very competitive financial package, we were awarded the contract for these two carriers". Future Nord continues; "The Norwegian element is important for With shipment from the Snøhvit project starting in 2006 we Höegh and strong Norwegian partners are essential for our asked Höegh’s LNG market analyst, Thomas Thorkildsen success and future development. what the future for this exciting project holds. "With the positive experiences of 'Höegh Galleon'' refit in "The market estimation of the future is a moving target. mind, we had no problem promoting high quality Norwegian The market for LNG is developing rapidly, but the demand suppliers. And with the kind of reputation many Norwegian for new vessels is highly dependent on the commissioning companies enjoy, the ship yard, Mitsubishi Heavy Industry, of new LNG production trains", explains Thorkildsen. finally accepted many of our suggestions!" says Roald Nord. "A wide range of industry players have predicted an As partners before and partners once again, Kongsberg annual growth of 6–8% in the volume of traded LNG up to Maritime and Höegh were both heavily involved in the 2010. The United Kingdom is expected to become a net procurement process of the automation systems for the two importer of natural gas in 2005 and it is estimated that by

THEME LNG

2010 LNG imports to the USA will reach 50–60 mtpa. It is further estimated that Europe and the USA could consume as much LNG as the Asian market, effectively shifting the main growth centre for LNG demand from the Pacific Basin to the Atlantic Basin. At present, the world LNG fleet has increased to 167 vessels, with an order book of 74 vessels. So, the outlook for the industry is good and a total fleet of close to 300 vessels in 2010 seems likely. The average size of an LNG carrier continues to grow and it is likely that these very large ships will be equipped with diesel propulsion and not steam propulsion, as is the standard today". Nord adds: "We are in a good position to take our share of the future market for long-term charters in the Atlantic Basin. Our focus is to be at the forefront of technical developments and improvement of systems within LNG shipping by taking active part in the industry’s research and development activities, which will of course ensure a competitive and enhanced market position for Höegh LNG". SRV-vessels provide a continuous flow of gas through R&D submerged turret-buoys and a pipeline on the seabed. This focus on R&D is well underway and the results have already proven promising. "Höegh LNG is actively developing new technological solutions for the LNG logistical chain. A result of this is Höegh LNG’s own Shuttle and Regasifi- cation Vessel or SRV. This is a vessel and terminal system that makes it possible to regasify LNG on board at an offshore location and send the natural gas to shore via a pipeline. This eliminates the need for traditional land-based LNG receiving terminals", concludes Olav Sollie. LNG transportation technology is advancing at an astounding rate and equipping the new breed of LNG vessels is a challenging task. With Norwegian suppliers and Höegh driving the technology, the future looks bright and technology will continue to play an important role in expansion of the LNG market.

...... FACTS ABOUT ...... Leif Höegh & Co (Höegh), a Norwegian blue-chip shipping company, was founded back in 1927. Tanker shipping came to ...... form the mainstay of Höegh for decades and from a process of transition in the 60s more diversified activities were intro- ...... duced. The emphasis changed to combined oil/bulk/ore carriers and gas carriers. The company’s car/bulk involvement was ...... taken further to specialised forest product carriers and Ro/Ro car carriers. Through a joint venture with Ugland in 1970, ...... Höegh-Ugland Auto Liners (HUAL) was formed. The remaining 50% of HUAL was acquired in March 2000, so today one of ...... the world’s largest operators in the Ro/Ro and vehicle transportation segment is 100% owned by Höegh...... Having been stock listed since 1927, its various ship-owning entities were merged and listed on the Oslo Stock Exchange...... as one company, Leif Höegh ASA , in December 1987...... In 2003 Höegh was de-listed from the Oslo Stock Exchange so the Höegh group is now primarily owned by family trusts ...... under which Leif O. Höegh and Morten W. Höegh are the principal beneficiaries. The Company’s main strategy is sustainable...... growth in the Ro/Ro market and the transportation of Liquefied Natural Gas (LNG)......

THE FULL PICTURE magazine 01/04

Refit

Midlife radar refit completed National Gas Shipping Company now using Kongsberg on navigation bridge

The upgrading of the navigation equipment on National Gas The order comprised the following: Shipping Company’s (NGSCO) LNG fleet is now completed. Automatic Identification System – AIS 100, Conning station, Kongsberg was chosen for the job, despite the fact that Radar/ARPA system - DataBridge – DB10 , Planning Station there was no Kongsberg equipment onboard these vessels – PL10, ECDIS - SeaMap – SM10. previously. This was a typical refitting contract, with a short The upgrades were installed during a scheduled docking lead time from order to installation. The first system was at Dubai Drydock. Thanks to good and close co-operation dispatched in August 2003 and the final upgrading was with Dubai Dockyard, the installation was completed completed in April 2004. according to plans.

...... FACTS ABOUT ...... National Gas Shipping Company Abu Dhabi National Oil Company (ADNOC) ...... Founded in December 1993, the National Gas Shipping Founded in 1971, ADNOC is the national oil company in the...... Company (NGSCO) is a subsidiary of the Abu Dhabi National emirate of Abu Dhabi. ADNOC has numerous subsidiaries, ...... Oil Company (ADNOC). NGSCO currently has a fleet of eight most of which are engaged in exploration, petroleum and gas...... LNG tankers and its main responsibility is to carry gas from production, refineries, harbour operations, the processing of...... Abu Dhabi's Das Island to customers, very often in Japan. gas to LNG, the production of petroleum-based products ...... NGSCO's tankers were built in the mid 1990s, four in Japan such as mineral fertiliser and ethylene & polyethylene, crude...... and four in Finland. All bear the characteristic Moss oil and petroleum tankers and, as mentioned, LNG transport...... Rosenberg design and carry a respectable 135 000m3. The Along with its partners, ADNOC controls formidable gas and vessels were built to facilitate a 25-year contract for supply- oil reserves. ing LNG to TEPCO (Tokyo Electric Power Company) of Japan.

THEME LNG Article by KONGSBERG MARITIME / Photo by BJØRN-OWE HOLMBERG

Portrait

Pooling our resources Cato Franck describes Kongsberg's development of LNG systems

The market for transport of liquid methane gas has been expanding in recent years. This is also true of the building, outfitting and operation of LNG carriers. Sophisticated automation systems are required to control the complex processes on an LNG vessel. Over the past few years, Kongsberg Maritime has carved out a niche for itself in this market. One important member of the Kongsberg team is Cato Franck, sales manager for LNG applications. A few years ago, people from the sales department in Kongsberg Maritime identified an area that they thought might have a positive impact on Kongsberg's technological development. They were right, integrated automation systems for LNG Carriers have indeed become an important new area for Kongsberg. "It was Bergesen dy that contacted us and wanted Kongsberg to participate in an LNG project they were currently involved in. "Later we heard that 16 shipowners had been invited to participate in another project to import LNG into Spain. We had recognised a market with new opportunities, and the ball soon began gaining momentum. "We formed a team with some of our skilled technologists. Our product was basically the same as the automation and control systems Kongsberg Maritime had long experience of supplying to other types of vessels. Notwithstanding certain modifications that had to be made". Cato reports that the project was viewed with a certain measure of scepticism in some quarters. In addition to the above and through a period of discussions and negotiations, we were awarded the contract to upgrade the LNG-C Höegh Galleon. "Höegh became our first customer reference. During this phase, we learned a great deal about how the market works and about process technology onboard LNG vessels. Customer relations were absolutely decisive to our success. Close dialogue, daily contact and 'chemistry' were important ingredients". Then the new millennium arrived. "We travelled the world over, crisscrossing in all directions. We visited almost every shipowner, shipyard, charterer and major machinery suppliers with regards to LNG. New customer relations were

THE FULL PICTURE magazine 01/04

established. There was an immense market potential, and Kongsberg won several contracts", he reports with enthusiasm. "First of all, we have to emphasise that the success of this initiative was due to the support we received from charterers and ship owners. To succeed in the LNG market, one has to have a good dialogue with the shipping companies involved in this field, e.g. Bergesen, Höegh, Knutsen OAS and Golar LNG. It is very clear that the development of new products requires teamwork both in-house and with customers. Good customer relations are probably more important to success than anything else", he says.

Full picture "We have supplied a number of LNG applications to date, and there are several systems on order, so this initiative turned out to be the right choice for us", continues Cato. "I think we distinguish ourselves because of the wide range of equipment and control applications together with the good knowledge of ship operations. An example of this is the integration we can offer between control of cargo Boil Off Gas (BOG), Gas Management System, compressor control, gas flow to the boilers and finally boiler control. All of this in one system gives a fast and smooth control, and a change in the cargo conditions will influence all processes, all the way to propulsion. The influence of the

THEME LNG – portrait

tuning of this process, maintenance, spare parts etc. will ultimately give the ship owner a benefit. Our mission statement, "The Full Picture", is spot on. A wide range and totality of solutions definitely characterises this product area. "Moreover, Kongsberg has an absolutely fundamental KONGSBERG’s LNG projects in South Korea. focus on maritime applications. That is also important for South Korea is well positioned when it comes to ship- LNG development", remarks Cato. yards and the construction of LNG vessels. The coun- "As sales representatives, we have to know that the try is home to huge shipyards with hectic building ac- products we sell will be handled correctly in the various tivities on a scale that can be hard to fathom. Even the phases of the product solution's life cycle. Having our own biggest loading cranes look tiny beside the gigantic LNG people take part in the construction process by being vessels currently under construction. Kongsberg is in- stationed locally at shipyards is thereby essential for the volved in deliveries to several LNG projects, and implementation of the construction projects. Our field Morten Stanger, site manager for LNG on offshore proj- offices, our service apparatus, in fact, our entire customer ects in South Korea, is enthusiastic as he describes the support system is to a great extent represented at the local thrill of all the activity. level, where action is of great importance. Complex projects The road ahead "The LNG projects are complex, calling for first-rate fol- "We strive for continuous product improvements and new low-up and a strong presence at all times. Most developments. We see that the market is moving towards shipowners and charterers generally maintain large site other types of LNG vessels, featuring different propulsion teams. They constantly follow up all the details in- systems and different on- and off-loading methods. Today's volved in the construction process, so it is absolutely steam turbine technology is competing with diesel electric necessary to ensure a close dialogue with the various or two stroke propulsion systems with reliquefaction plants. players", comments Stanger. ”We strive to accommo- That translates into a need for another technology and date them. Local representation, local capability and a another control philosophy. We are working on solutions in good dialogue with our headquarters in Norway are co-operation with ship owners, charterers and equipment among the prerequisites. Kongsberg has a good team, suppliers. Communication, teamwork and a close dialogue made up of a mixture of Norwegians and Koreans. with users are absolutely necessary to succeed". Geoje is the site of the local base for Kongsberg's business activities. We do our best to follow up deliveries at ...... FACTS ABOUT all times”, adds Stanger...... “Kongsberg offers complete automation units for ...... Integrated Automation Systems (IAS) All important functions are covered, e.g.: LNG tankers, as well as integrated automation, naviga- ...... Kongsberg supplies integrated automation Vessel control, including power manage- tion and cargo systems. This helps ensure that cus- ...... systems (IAS) for highly advanced purpose- ment, auxiliary machinery boiler control , tomers have more uniform systems, reducing interfaces ...... with other systems. This, in turn, ensures the use of the ...... built vessels world-wide. The applications steam turbines, and ballast/ bunker moni- ...... same technology, benefiting the customer, for example, ...... cover field exploration and drilling, oil and toring and control; ...... gas processing (FPSOs and fixed installa- Cargo monitoring and control, including when it comes to the cost of spare parts and training...... tions), shuttle tankers and LNG carriers. The boil-off gas (BOG), LD and HD compressor "Kongsberg now has considerable experience of de- ...... design criteria for Kongsberg’s integrated control and load and stability calculator; livering equipment for LNG carriers", continues Stanger...... "At Kongsberg, a customer comprises both the ...... automation system are reliability and safety, Custody Transfer System (CTS) ...... shipowner and the shipyard. They are the ones who ...... characterised by: Safety Management System, including ...... Segregation: autonomous process areas Cargo ESD and fire and gas monitoring. pose demands regarding the development of new func- ...... featuring dedicated process controllers. tions and they are the ones who make suggestions for ...... Redundancy: within data communication Kongsberg has contracts to deliver various new improvements, allowing us to remain at the fore- ...... front. Being "where it's at" is exciting, important and ...... networks and process controllers. applications for more than 40 projects. 28 ...... interesting. Maintaining a good dialogue with the cus- ...... Simplicity: a small range of components vessels are currently on order or under ...... tomer and, not least, working together to achieve tech- ...... that facilitate modularisation. construction...... Fault Tolerance: fault tolerant design nological progress, gives meaning to our working days", ...... based on fail-safe principles. smiles Stanger......

...... Kongsberg ...... The purpose of this column is to inform our readers about s training activities...... THE FULL PICTURE magazine 01/04 ...... Do not hesitate to give us your feedback by contacting us at: [email protected] ...... Training & courses

"We have full-time course instructors who try to capture the essence of our systems and pass it on to participants in a straightforward, easily understood and inspiring manner. We have standardised courses in several product areas, enabling shipowners to send their people to courses one at a time at reasonable prices. As a systems supplier, we try nonetheless to weave elements from different deliveries into the course content for the individual participant. That way we get a good mix of general expertise and knowledge of specific interest to the individual New improvement means customer. Furthermore, we believe that practical training is essential for understanding theory. Consequently, we spend a lot new challenges of time on simulation, hands-on training and realistic exercises. "The classroom is a good meeting place for users of our prod- Product Training Manager ucts to exchange experiences. In many ways, courses represent a moment of truth for Kongsberg. Feedback, both positive and Pedro da Cruz points out negative, and not least ideas for product improvements are quite frequently communicated to us by our users through their the importance of training instructors", explains da Cruz.

Global training For more than 25 years, Kongsberg has delivered a wide range of In recent years, Kongsberg Maritime has established a number of systems world-wide. Everything from the most simple products training centres which, in addition to offering user training cours- and solutions to complex integrated systems call for user training es, are certified for Dynamic Positioning (DP) training. Aberdeen prior to use. And improving technology constantly poses new (UK), Kongsberg (Norway), Macaé (Brazil), Singapore and challenges to users. Houston (US) are all equipped and certified by the Nautical "It often pays to invest time and energy in a course so the user Institute for this type of training. will understand the systems and take full advantage of them", "Our philosophy is that our customers should be able to comments Product Training Manager Pedro da Cruz. "It is never participate in courses close to home", says Pedro. "We also be- too late to take a course!" lieve it’s important that our regional offices be equipped so that "Even the very best technology is of little value if the opera- we can, as far as possible, offer training tailored to the systems tors lack training. Trained personnel ensure safe operations, expe- chosen by our customers. We are constantly striving to satisfy rience fewer failures and problems, simplify communications and customers’ wishes and requirements. The expansion of our train- make optimal use of the systems. That, in turn, translates into ing centres is a result of this endeavour", Pedro concludes. cost savings", continues Pedro who works at Kongsberg Maritime's training centre in Kongsberg, which offers user training for nearly all Kongsberg products. "We strive to provide ...... FACTS ABOUT courses with the right balance between theoretical instruction ...... and practical training. We have several training centres located ...... around the world. They are all equipped with simulators, instruc- ...... Kongsberg Maritime Training ...... tors and courses capable of meeting the most challenging train- ...... Established in the early 1980s as part of the company's ...... ing requirements"...... customer support programme...... Consists of training centres in Kongsberg, Trondheim, ...... Tailor-made standard courses ...... Horten (all Norway), Houston (US), Singapore, Aberdeen ...... "The most important thing we can give course participants is an ...... (UK), Macaé (Brazil)...... understanding of our systems. In safe surroundings, each individ- ...... The training organisation offers standard courses, ...... ual participant gets a chance to make mistakes, mistakes which ...... tailor-made training and trainer products...... could, in real life, have severe financial and safety-related conse- ...... Kongsberg, Houston, Aberdeen, Singapore and Macaé ...... quences. The attitudes we can give users with a view to safety ...... are all acknowledged, approved and certified for DP ...... onboard are also a crucial aspect of accident prevention...... training by the Nautical Institute...... For more information about our courses see ...... www.kongsberg.com ......

...... TRAINING & COURSES ......

KONGSBERG BRIDGE

reassuring to know that safety is top priority", she Mayor taken by storm said before cutting the ribbon and wishing good luck and happiness to all the future operators who New simulator christened at will be trained on "Kongsberg Bridge".

the Ship Manoeuvring Centre Operator training on Kongsberg equipment Since the 1980s, SMS in Trondheim has specialised in Trondheim in the training of maritime personnel. Safety is top priority in theory as well as practice. The company's job is to contribute to safer, more efficient offshore operations by training crews thoroughly. The owners of the company include Det Norske Veritas (DNV), Statoil ASA, the Norwegian Ship- owners' Association, various shipping companies and Kongsberg Maritime. "Obviously, human error is of great significance when operational mistakes are made", explains Stig-Einar Wiggen. "Accordingly, it is important for us to train people to deal with a wide range of different situations that could potentially arise, without actually putting the environment or lives in jeopardy. This is the only way operators can feel confident that they will act rationally, quickly and appropriately when real events and situations arise".

Tony Robertsen (SMS) and Rita Ottervik, mayor of Trondheim.

"Kongsberg Bridge", located at the Ship won't happen in real life", Tony Robertsen Helge Samuelsen – instructor at SMS is pleased Manoeuvring Simulator Centre (SMS) in Trondheim, pointed out. with the new simulator. was recently christened and then test navigated by Trondheim's Mayor Rita Ottervik. The simulator, Good friends in Kongsberg designed for special courses for Offshore Service Stig-Einar Wiggen, president of SMS, is very happy Vessels (OSV), ensures realistic training of person- with the new simulated bridge. nel on various types of vessels, making the ocean a "We chose to call it Kongsberg Bridge because safer place. However, having witnessed Ottervik's we have always had good co-operation with efforts on the bridge, we realise that it might take Kongsberg Maritime. We know we will always have more than a simulator to make the sea safe! good friends in Kongsberg", he said in his opening Things were just about to go awry when the remarks. "I think we are the only ones in the world mayor was operating a crane to move a container that co-ordinate different simulators", he contin- from a platform to the deck of the vessel. Owing ued, eagerly recounting how the new simulator to a storm at sea and huge waves, she came close makes the simulated world exceptionally realistic. to simulating a "fatal accident". Instructor Tony Mayor Ottervik underlined the importance of Robertsen of SMS in Trondheim came to her Trondheim for shipping. "I am familiar with rescue. Kongsberg Maritime through visits to their units in "Practice makes perfect", and Kongsberg's Trondheim, and I am impressed by the knowledge simulators help us learn from our mistakes so they and technology that underlie today's products. It is

...... THE FULL PICTURE magazine 01/04 ......

BRAZIL AIM 2000 Favourable feedback New operator- and The training centre in Macaé technical course in is progressing well subsea control

Following the continous success with our AIM 2000 system, we have developed new operator and technical courses in subsea control. The courses are offered to personnel who will be operating the AIM 2000 system, and personnel responsible for the maintenance of the AIM 2000.

Operator Course The objective is to give the participants basic understanding of the AIM 2000 system, and how to perform typical subsea operations such as well control, status check of HPU etc. The course is for users of SBC 400/400H and software versions 6.5. to 6.10. working on Windows NT. The course will contain; an introduction to AIM 2000, AIM user guide, main system components, basic operation, access right alarm system, process alarms and system status, interlock and shutdown signals, trend and time series and connected equipment.

Technical Course The objective is to give the participants basic understanding of the AIM 2000 System; system operation, typical software modules used in process applications, hardware design, use For nearly two years, Kongsberg has been The Training Centre is certified for DP training of the system in faultfinding, and maintenance of the sys- offering training courses in Brazil to users of by the Nautical Institute. It has two modern tem including simple configuration changes to the Input/ Kongsberg systems. The Training Centre in classrooms featuring hands-on simulators and Output (I/O) system. The course is for users of SBC Macaé, a couple of hours´ drive from Rio de PC stations, allowing all students to get practi- 400/400H and software versions 6.5. to 6.10. working on Janeiro, has seen a rush of course activities in cal training in the use of the equipment. Windows NT. recent months. The centre offers courses on a "A growing number of DP operators in Brazil The course will contain an introduction to AIM 2000, number of Kongsberg systems, but demand have embarked on the training they need to main system components, basic operation, alarm system, has been particularly strong for courses in qualify for a DP certificate", reports product process alarms and system status, module and I/O configu- Dynamic Positioning (DP). training manager at Konsberg Maritime Pedro ration, trend and time series, process station components, da Cruz. "Our future target is to equip the cabling of loop typicals, serial line hardware and software, Training Centre with a permanent local instruc- hardware and software modules description, AIM User’s tor. That will allow us to be even more flexible Guide and last, but not least, practical exercises (hardware). with the courses we offer". Both courses will be presented in a combination of theoretical lessons and practical exercises. Special care is taken to give the participants an overall understanding of the system. During the course each participant will use an operator station working in network. For the technical course a lab with hardware components will be used for practical exercises.

...... TRAINING & COURSES ......

LNG Knowledge means safety Onboard training in Korea on Methane Kari Elin

choosing the content and form of the training", she continues.

Favourable feedback "We've received favourable feedback on the courses we've organised", says a satisfied Hallfrid Os Andersen. "I would particularly like to thank QA Manager Katemidis, who consistently helped us arrange and organise practical matters so that we could concentrate on teaching. His help and assistance were invaluable". "I would also like to commend the Kongsberg Maritime people in Korea", Tove states. "They really made us feel like members of the same team". "We mustn't forget to thank the course participants either", adds Hallfrid. "We learned lots of new things from them!"

...... Kongsberg Maritime is currently involved in a operators and technical staff working with IAS and ...... FACTS ABOUT ...... number of LNG deliveries. One of the vessels the Integrated Bridge System (IBS)", she continues...... approaching completion is the Methane Kari Elin...... Operator and technical courses ...... The vessel is owned by British Gas (BG), has a Other challenges ...... in IAS and IBS ...... Greek crew, and is in the process of preparing to "It is quite simply a different way of organising ...... Goal carry LNG across the seven seas. The vessel is courses", she says...... huge, the crew international and the technology Tove explains: "This applies not least to technical ...... To give participants a basic understanding of ...... new and demanding. Courses and training are courses. On-board, you can't disconnect wires, or ...... Integrated Automation System (IAS) and ...... therefore an essential part of the preparations for re-wire equipment the way we do in a classroom ...... Integrated Bridge Systems (IBS) that control ...... the LNG carrier's maiden voyage. with technical facilities and simulators. Here, ...... processes onboard LNG carriers and to teach ...... "We received an inquiry about running a training people have to be observant, but not touch...... participants how to operate the different ...... course onboard for the Integrated Automation In a way, on-board courses might be described as ...... systems...... System (IAS) that controls processes onboard LNG "technology light". On the other hand, you get a ...... carriers", says Tove Brevik, a course instructor in more realistic idea of where the equipment is ...... Content (in general) ...... the Kongsberg Maritime training department. located. In other words, we are talking about two ...... Introduction to the system ...... So, along with instructor Hallfrid Os Andersen, different teaching methods, each of which has ...... Main System components ...... she organised a two-week course onboard the pros and cons...... Basic operation of different systems ...... Methane Kari Elin. Ultimately, it is up to the customer to decide ...... Technical maintenance and configuration ...... "Several conversations, not least with the QA whether or not it is practical to run a course ...... Theory and definition ...... manager at BG LNG services, Theodoros Katemidis onboard. Factors such as price, time, and the ...... Alarm system ...... and others who were directly linked to the delivery, customer's need for knowledge, practical or ...... Module description of relevant system ...... eventually resulted in a course on the vessel for theoretical training must be considered before ......

...... THE FULL PICTURE magazine 01/04 ......

Finding solutions to technical failures is no simple matter, Fabrizio Fantacci and Finally, shouts of joy rang out for a job well done. Andrew Langford made numerous attempts.

DYNAMIC POSITIONING Practice makes perfect Course participant No. 10000

Customer training has always been high-priority Fantacci with a laugh, and not without reason. course that helps build your career is always a good for Kongsberg's customer support. Users from all The course instructor has just given the group investment". over the world are familiar with Kongsberg an assignment. These good people will have to systems, thanks not least to the company's training cooperate to find a fault that is causing problems Difficult fault-finding departments. with the equipment; a team effort is required! Though the guys worked hard, the first attempt to "Since 1999, we have registered several "It's a small world", comments Langford as he find the fault was not successful. Langford and thousand new course participants in our course tries to fix the Kongsberg equipment, "Kongsberg Fantacci then tried a variety of other solutions, but bookings database", comments product training products are everywhere". Langford and Fantacci failed to locate the cause of the problems. Cable manager Pedro da Cruz. "Naturally, we wanted to chat cheerfully as they co-operate to find the layouts were retrieved and studied carefully, and do something special to celebrate number 10 000. simulated problem in the DP equipment. heads were put together almost literally to try to Mr. Fabrizio Fantacci, who comes to us from Global "I come from Australia, and most of my come up with a good solution. Maybe a sneak peak PetroProjects Services and the vessel Saipem 3000, experience is with Farstad and Maersk. My goal is at the neighbouring system would help? "The nice was the lucky one", Pedro points out. to be a ship's electrician. Australian vessels are thing about duplicate systems is that you can quite old, so an SDP technical course will look compare them", smiles Fantacci. It’s just a a shame International co-operation good on my CV and help me find work on the more that system was also faulty! Although it took some Along with Andrew Langford of Australia, Fabrizio modern vessels", Langford explains. "It's also great time, a shout of joy finally rang out. The solution Fantacci attended a technical course on Dynamic fun to learn to use new technology, and was found and the system could be restarted Positioning (DP). Both men travelled long Kongsberg is the place to come if it’s new tech- without any trouble at all. distances to take part in the week-long course nology you’re looking for", he adds. The costs of organised in Kongsberg, Norway. Fantacci came the journey, food and accommodations are coming from Indonesia, and Langford all the way from out of his own pocket. "Expensive?" we ask. "Yes, Australia. "International co-operation", comments but worth every penny", he responds. "A great

TRAINING Article by ANNE TORIL KASIN / Photo: BJØRN-OWE HOLMBERG History meets hi-tech Kalmar Maritime Academy offers world-class simulator training

...... Kalmar Maritime Academy is located in historic surroundings that look as though ...... they were taken straight out of the Lord of the Rings. As next-door neighbour to ...... Kalmar Castle, one of Sweden's most important historic edifices...... from the 1200s, ...... the Academy's maritime education traditions date back to 1842...... That being said, the ...... castle is about the only thing reminiscent of the days of yore. The modern, architect- ...... designed college, featuring the latest state-of-the-art educational equipment and ...... simulators, stands out in sharp contrast to its venerable elderly neighbour...... 20 ......

THE FULL PICTURE magazine 01/04

Kalmar Maritime Academy has long traditions of educating officers, mariner's masters and chief engineering personnel, and the institution bears its history with pride. The school currently has roughly 600 students, and engages in broad- based collaboration with international partners. Not least, it offers students top-notch teaching methods. This makes the institution one of the most important for maritime training in the world, and a sought after place to study. "We are extremely proud of our building and our educational programmes", explains the enthusiastic head of the nautical department, Jan Snöberg. "We have always focused on the fact that theory and practice are closely elated, so we recognised early on that simulators are an efficient tool for training and practical exercises. Our building has a characteristic shape, including a tower that leaves no doubt that this is a maritime institution. Our training ship, the Calmare Nyckel, is the icing on the cake, and our pride and joy. Although our students go into the world as new graduates, their studies with us give them extensive practical experience", says Snöberg.

Realistic practical exercises on the training ship The Academy has every reason to take pride in its training ship. Used in all kinds of training from basic to advanced education, it is uniquely adapted for teaching purposes. The vessel is intended for training navigation, safety, machinery operation and manoeuvring. The engine room accommodates turbines and machinery, and the bridge is

...... equipped with the very finest navigation equipment. Out on ...... deck, there are special lifeboats appropriate for the frequent ...... drills that are held. Even so, arguably the most impressive ...... Kalmar Castle ...... The history of the legendary Kalmar Castle dates back about feature is the special classroom that has ten work stations ...... 800 years. Its present appearance dates from the 16th century, equipped with navigation equipment that forms the base for ...... when the Vasa kings rebuilt it in the style of a Renaissance navigation exercises. Students take turns being responsible ...... palace, furnishing it in the continental manner. The castle for navigating the vessel and two-person teams take respon- ...... subsequently experienced a Golden Era as a stronghold of sibility for manoeuvring the entire vessel. A teacher super- ...... royal power, although even by that time it had already played vises the students, however, another Captain, bears the ulti- ...... an important role in Scandinavian politics. mate responsibility for the vessel. If necessary, the ship's ...... master can override the students and intervene at any time ...... from his work station on the bridge. Thus the simulator is ...... more than just a simulator; it is a device that offers the ...... perfect blend of illusion and reality...... 21 ......

TRAINING

"A student is supposed to grasp that something is not right, simulators at the Academy. When we sail into a French or then find out what is causing the situation. Theory applied Finnish port, I call the crew in English with a French or in practice is valuable, and we have a unique possibility to Finnish accent", he laughs. Understanding and role playing train this on board our training ship. It is also important to are important elements. "Our simulated reality has actually discover that you can experience problems when you least fooled the students on a number of occasions", adds expect them", says Snöberg. He tells of "man overboard" Snöberg. and fire drills that have been so realistic that the students thought they were involved in genuine incidents. Emphasis on individuals "The simulators can be used for different scenarios, allowing Realistic drills us to train and reconstruct maritime accidents", Snöberg Snöberg is enthusiastic when talking about teaching meth- points out. "To learn from these exercises, debriefing and ods. "I like our practical exercises to be as accurate as possi- post-incident talks are of the utmost importance. Naturally, ble, be they on the Calmare Nyckel or in one of our bridge there is no ONE correct answer; any given assignment can

The fact that Kongsberg is willing to tailor-make solutions for us is crucial. Just saying 'we need this', and knowing we can get it, is something we appreciate deeply".

Jan Snöberg, head of the nautical department

THE FULL PICTURE magazine 01/04

have many solutions. Nor is it possible to train teamwork on a computer screen. Our philosophy is that the Kalmar Maritime Academy is to have as much real equipment as possible. Ultimately, education is about individuals and their ability to deal with critical situations. We educate worldclass mariners, and we want the individuals who study with us to get a proper understanding of what their future jobs require. The students are our customers. Along with the teaching staff, they make up a common team here at the school. We have a common objective: to use the studies to promote understanding and mastery of the challenges students will face at sea. Offering simulator drills that are as realistic as possible is an important element in this strategy".

Valuable collaboration with Kongsberg "The Kalmar Maritime Academy is one of our most important accounts", points out Jan Roger Lie of Kongsberg Maritime. "For us, it is important to establish a common understanding of how the school wants to set up its training. I have personally been involved in most of the simulator deliveries, and it has been interesting to take part in such a large project", he says. "The facilities are extensive, and the contracts with Kalmar include support agreements that cover several years. This ensures that we can maintain a close dialogue with the customer even after the delivery is completed", states Lie. "We are very satisfied with Kongsberg", comments Snöberg. "When we have considered buying new products or new functionalities, Kongsberg has never said no or refused to play ball with us. We have often developed products jointly, which has allowed us to achieve our educational objectives. The fact that Kongsberg is willing to tailor-make solutions for us is crucial. Just saying "we need this", and knowing we can get it, is something we appreciate deeply", "For us, it has been important he says, adding: "Kongsberg has helped us distinguish between "need to have" and "nice to have". I don't know to establish a common understanding whether it is because we are a stubborn customer, but we have invariably managed to get exactly what we want. of how the school wants to set up its training I never have to worry about getting a substandard product, Jan Roger Lie, Kongsberg Maritime and safety is vital to me. I think this has been one of the strengths of our collaboration", concludes Snöberg with a smile.

...... FACTS ABOUT ...... Polaris bridge simulators bridges for advanced training. The instructor station is used...... To learn the complex behaviour of ships, Polaris simulators to create, run, monitor, store, amend and replay exercises and ...... allow training in every aspect from single sub-systems to the to conduct all relevant activities such as debriefing and ...... entire bridge, and training in normal as well as abnormal situ- assessment of trainee performance...... ations. Each simulator is tailored to individual training needs...... A simulator can consist of up to 26 own ship’s bridges. Each DNV and STCW'95 compliant ...... bridge can be a screen-based workstation or be individually Complete set of real instruments for merchant marine ...... equipped with the necessary real instruments. This allows a and navy ...... number of inexpensive workstations to provide a large Large library of ship models ...... throughput of students and one or more fully instrumented Advanced student assessment system ......

...... PORTRAIT Article by RITA KRATHE / RUNE HOLMEN / Photo: TOR AAS HAUG ...... Holger Røkeberg, ...... a pioneer in the maritime industry...... Holger Røkeberg is a well-known figure in the maritime in- ing that nuclear power...... was going to be big, and that proved ...... dustry, not least when it comes to regulations, classification true. Although the job was exciting enough, nuclear-power- ...... and dynamic positioning (DP). Always gentle, with an air of ed vessels were not a...... great success. After all, we saw what ...... authority and integrity befitting a statesman, he has signed happened with the Savannah...... and the Otto Hahn (nuclear- ...... off on numerous regulations and improvements in the field powered merchant vessels). Granted, it worked, but they ...... of shipping. These days, Røkeberg is retired, but we have never earned any money...... What is more", Holger adds ...... come to him to find out how the whole thing started. enthusiastically, "studies...... in France, Great Britain and Nor- ...... way indicated that such...... vessels would never be profitable"...... What was it that aroused your interest in maritime activities? The family, four in ...... number by that point, eventually ...... decided to return home to new responsibilities at the Marine ...... "I was born and raised in Drammen, a small town not far Technology Research ...... Institute (now Marintek). "That was ...... from Oslo. I was a boy during the golden age of the pulp where I first met sever...... al of the pioneers in vessel automa- ...... and paper industry in Drammen. The port was busy all the tion whose paths subsequently...... crossed mine countless ...... time. I just stood there on the quay, my eyes big and moist times. With a fresh Master's degree in control technology, ...... as I watched those ships go by. After finishing high school earned by spending many...... long evenings at night school ...... and doing my military service, I went to Scotland to study in Detroit, I was very optimistic"...... at Glasgow University. I earned a Bachelor's degree before ...... heading home, where I worked for about a year in my home M/S Taimyr and the fog navigator ...... town of Drammen. My goal was always to move to the USA. "The first project I work...... ed on was the M/S Taimyr, ...... Back then, it was known as the best place to both learn and a Norwegian merchant...... vessel with a large number of ...... earn. However, it wasn't easy to get in, so in 1960, my wife computer-controlled functions. It featured the world's first ...... and I moved to Canada instead. We ended up in Hamilton, computer-controlled anti-c...... ollision radar system, which was ...... where I got a job with Canadian Westinghouse. We spent supplied by Norcontrol,...... of course now Kongsberg Maritime, ...... three years there. In fact, our first son was born in Canada", and it was a real attention...... grabber when it was installed ...... recounts Holger. in 1969", says Holger...... "Our reason for working in Canada was always to get a ...... job in the US", adds Holger. Since it was just two hours from Legend has it that Captain...... Husum of the M/S Taimyr once ...... Hamilton to Detroit, it was easy to go for job interviews. stated that, "He could sail more safely with this system in ...... I could even go in working hours", he chuckles. dense fog than without it in clear weather!" From then on, ...... "I started working for Detroit Edison, the city's electrical he was known onboard as 'The great fog navigator'. The ...... utility company, as a reactor control engineer when they M/S Taimyr made Norway an international pioneer in a new ...... were working on the development of a "fast breeder reac- area, and the international...... community took considerable in- ...... tor" that raised hopes of cheap electricity", continues terest in what could be achieved using the system...... Holger, explaining why he chose this career path. "I thought In 1970, Holger mo...... ved to Norwegian Philips. At that time, ...... nuclear powered merchant vessels were going to be the the company aspired to be a player in the growing market ...... future, and that Norwegian shipping and the shipping for marine electronics...... "It was the unmanned engine room, ...... industry would need nuclear technicians. You have to bear EO, that was my focus...... there", recalls Holger, adding, "E0 in mind that nuclear power wasn't associated with environ- was very different back then"...... mental risks in the early 1960s. In the US, there was a feel- ......

...... THE FULL PICTURE magazine 01/04 ...... Breaking ...... the waves ......

...... PORTRAIT ...... Interesting time at DNV Constructor and the other...... large Stena vessels were equipped ...... "In 1976, I started working at DNV. It was an incredibly in- with Kongsberg's ADP...... 503, the Group's market domination ...... teresting place back then", he says eagerly. was undeniable"...... "DNV introduced the...... first DP classed vessels, and I took ...... "Did you write the regulations for Dynamic Positioning part in the classifying...... of all the vessels for a long time...... (DP)?" we interject. However, it didn't take...... long before we realised the regula- ...... tions were not good enough...... Being classed says nothing ...... Holger chuckles modestly. "There is a widespread myth that about how good a boat...... is. That required going a step ...... I wrote the regulations. What really happened was that I in- further"...... herited a thorough draft of the regulations, which I complet- ...... ed as "tentative regulations" in 1977. "Holger makes it clear Did you invent the ERN number? ...... that he is not prepared to take the credit for someone else's ...... work. "But", adds Holger, "I started out as an EO man at Once again, modesty ...... rules; "It is also a myth that I invented ...... DNV, and worked with it for some months". the ERN number. I inherited...... that work too. On the other ...... hand, I helped expand it from one to three numbers. It ...... What about DP? We've heard that Holger is Mr. DP made more sense that way"...... himself… For the uninitiated ...... among our readers, ERN stands for ...... Environmental Regularity...... Number. This is a rough way to ...... "In 1975, DNV organised a Dynamic Positioning (DP) calculate how to maintain...... station in relation to wind and ...... conference in Oslo that produced a platform for the draft weather, and what would...... happen if an engine or a propeller ...... regulations". Holger smiles before continuing, "Nobody were to fail...... threw this at me. I just stood very still and caught it with "The market changed...... so that a DP class without an ERN ...... open arms. Since then, DP has been my livelihood. I guess number wasn't worth...... having. The regulations required a ...... that was also how I got so involved in DP; I had computer propeller, hull and engines,...... but did not say anything about ...... experience, not least from the Taimyr and Berge Fister their size. You could almost get a DP class with a mix master ...... projects in the late 1960s and early 1970s. The first DP- in each corner of a vessel...... if you just followed the system ...... classed vessel was a Norwegian diving ship, the Tender requirements laid down...... in the regulations. The ERN num- ...... Comet, and the first redundant system was installed on the bers changed all that...... Accordingly, ERN is well established ...... Swedish-built accommodation rig, the Safe Britannia". today. It's hard to find...... work for a DP boat without it", ...... "There were many players in the DP arena at that time", admits Holger...... remembers Holger. "Honeywell dominated and GEC and ...... Thomson had been active for quite some time. Kongsberg's "Both Lloyds and Bureau...... Veritas have similar specifications, ...... DP systems used new and advanced technology, so won but in the beginning, ...... it was not uncommon for a vessel with ...... market share fast. By the time the Stena Lloyds' classification to come to DNV to get an ERN num- ...... ber", recollects Holger. "Today, the IMO (International ...... SOME EXPLANATIONS Maritime Organisation)...... guidelines are used for DP ships...... People seem to have forgotten that this was originally the ...... EO: Periodically unattended engine room implies that the ship is equipped with instrumen- work of the Norwegian Maritime Directorate (NMD)." ...... tation and automation equipment and systems enabling periodically unattended machinery ...... spaces operation in all sailing conditions, including manoeuvring, as well as alongside quay. “Other classification societies began looking at DP more ...... closely, but following...... a temporary holdback after the acci- ...... (Source: DNV) ...... dent with the Alexander Kielland accommodation platform ...... in 1980, the Norwegian Maritime Directorate was very care- ...... ERN number: Environmental Regularity Number, represents static balance (force and ...... moment) of environmental forces and propeller output. In theory, the best is 99, 99, 99 ful to include the industry when they were going to draft ...... and the worst is 0, 0, 0. (Source: DNV) regulations. So they called...... in different suppliers and DNV ...... to gather expertise as...... well as creating an industrial ...... consensus"...... NMD class: Equipment requirements for DP vessels, based on the severity of the con- ...... Holger's voice takes...... on a note of intensity as he tells ...... sequences failures can have with a view to safety and the environment...... about the development of the DP regulations. Clearly, this ...... Stena Constructor: Delivered by the Øresund Shipyards in 1979, extended in 2000. issue is close to his heart...... Offshore Construction Vessel "The Directorate is ...... concerned with safety, so it introduced ...... a strict 'better safe than sorry' principle. That is, NMD set ...... up four categories of ...... severity, which IMO subsequently ...... Otto Hahn: Nuclear-powered merchant vessel, certified as a merchant vessel in 1968 ...... and sailed 250 000 nautical miles on 22 kg of plutonium until 1972 when the rods were reduced to three. In a nutshell, the categories involve calcu- ...... replaced. The reactor was deactivated in 1979 after sailing a total of 650 000 nautical lating whether it will ...... be possible for a vessel to maintain ...... miles. Had a capacity for 14 000 tonnes of ore. station in a worst case...... scenario, if the control panels, ...... generators, etc. were ...... to fail"......

...... THE FULL PICTURE magazine 01/04 ...... Holger is very animated when talking about this topic, and ...... starts gesticulating. "I could board a diving ship as the ...... weather deteriorated steadily, but it would proudly keep its ...... station. All the same, I could never help but ask what would ...... happen if a propeller failed or a generator or the like broke ...... down; whereupon the ship's master would look me in the ...... eye and say: 'but it didn't'." Holger sniggers a little about all ...... the things that had quite simply not occurred to them back ...... in those pioneer days...... "Many of the big powerful diving ships got an unpleasant ...... surprise when the NMD classes introduced requirements for ...... automatic consequence analysis warnings. Their window of ...... opportunity for work was reduced dramatically, and I had to ...... visit the vessels repeatedly to see whether the figures were ...... actually correct. Remember, for NMD class 2, losing a sec- ...... tion of the main control panel can cut a vessel's perform- ...... ance in half. That meant they would not have been able to ...... stay in position if the weather got too nasty. We're talking ...... about the lives of divers working down on the installations...... These days, this is all taken into account when the vessels Are you perceived as pragmatic, with a special ability to...... see ...... are designed". the big picture and not to get bogged down in details? ...... "When NMD first introduced its guidelines in Norway, its ...... main goal was clearly an IMO resolution. "That was a good "Well, the important thing is not to let theories get the...... thing. It doesn't help much to have good regulations along upper hand when it comes to practical feasibility". It is...... vir- ...... the Norwegian coast when the same vessels operate the tually impossible to draw Holger into anything that might...... be ...... world over". The NMD worked on this for a long time, and I perceived as boasting about his own accomplishments...... was also part of that. The breakthrough with IMO came in Towards the end of the interview, the photographer...... ar- ...... 1994. rives with a clatter. Holger casts a glance at the photo bag ...... Holger chose to retire from his job at DNV at the age of and nods in recognition. His son is also a professional pho- ...... 65. Those who know Holger are aware that this was not the tographer. The photographer and Holger soon discover...... that ...... end of an exciting career, just the choice of a different path. they both enjoy canoeing and get into long diatribes on how ...... Holger now runs his own company, H. Røkeberg's DP best to paddle a canoe with a bad back. They agree that ca- ...... Assistance, and he is still conducting FMEA analyses. The noes are useless in the sea, while kayaks are absolutely...... difference is that today he provides advice prior to, during splendid. Holger has been canoeing for 15 years, but he’s...... and after a project, rather than stamping "DNV Approved" not result-oriented in this area. He simply enjoys the exer- ...... on a vessel once it has been completed. Holger feels very cise, and the athletic performances of others do not interest ...... comfortable in this role. He has always focused on finding him...... solutions that customers and their clients can live with. His ...... work has taken him all over the world, from Singapore and "I enjoy getting exercise and enjoying nature at the same...... Korea to South America and Rio. Nonetheless, Holger ad- time. The lapping of waves and the song of birds are sooth- ...... mits that Norway is a good place to be. In his mind, there's ing for the soul. Gardening has the same effect; it is com- ...... no place like home. pletely relaxing for me. I'm not an expert on much, but ...... what I do usually turns out well. Our garden borders on a ...... You work with FMEA analyses today. What does FMEA grove of trees, and the local deer are always hungry for...... stand for and why is it important? buds, so I just have to accept that there are certain plants...... I'll ...... never manage to grow"...... "FMEA stands for Failure Mode and Effect Analysis and is ...... an analysis of the effect a failure can have on a vessel's abil- Perhaps it is some consolation that his efforts planted ...... seeds ...... ity to do its job. Everything is graded from non-critical to that are flourishing in the DP industry? There can be no...... highly critical and there are different FMEA for NMD Class doubt that his efforts to ensure a safer maritime industry...... 2 and NMD Class 3 vessels". have brought results most gardeners can only dream of!...... Holger Røkeberg has seen to it that DP belongs to the...... world, ...... "I'm involved in FMEA because it is a job I can do from home, and that it has structures and systems that guarantee ...... so I don't have to battle rush hour traffic into Oslo every growth in the future...... morning. It helps to be pragmatic when addressing such is- We have no doubt that the man who managed to break ...... sues". It strikes us that Holger must have delivered a lecture the waves will manage to whip his garden into shape too! ...... on this topic, which he confirms in an offhand remark......

UPGRADE Article by KONGSBERG MARITIME and KERR-McGEE / Photo: KERR-McGEE / KONGSBERG MARITIME and BJØRN-OWE HOLMBERG Numerous challenges on Gryphon Alpha conquered by Kerr-McGee and Kongsberg

Zero(0)downtime ...... Over the years, Kongsberg Maritime has upgraded its own ...... and other manufacturers’ automation and DP systems sever- ...... al times. A number of these projects have been carried out ...... during operation (hot), with a minimum of downtime...... When developing new technology, it has always been im- ...... portant to take into consideration the future needs of exist- ...... ing vessels. Kongsberg has therefore developed systems for ...... upgrading older generation systems at low cost and with ...... minimal downtime...... Gryphon Alpha ......

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Replacement and upgrade Kerr-McGee states: Kongsberg was given a challenging upgrade assignment: "The Gryphon A upgrade was a fast track project charac- Gryphon Alpha. Gryphon was the first purposebuilt floating terised by a tight schedule with challenging milestones. production, storage and off loading facility (FPSO) to oper- This required detailed workscope development and imple- ate in the North Sea. It was delivered in 1993. mentation by a skilled team, combined with diligent safety Kongsberg’s scope of work involved a hot upgrade and risk management. It was therefore essential to establish and/or replacement of the DP/PM system, the marine au- an integrated Kongsberg - Kerr-McGee team that could tomation system, the thruster control system and the marine deliver an effective project execution plan from preparatory emergency shut down system. A new network was also to engineering through to commissioning and final acceptance be installed on-board. testing". The challenges were numerous, not least in terms of up- “The main ingredients for success of the project were ef- grading systems, including the power management system, fective interface management between Kongsberg and without downtime in the production of oil and gas. The Kerr-McGee, an attitude of mutual assistance, responsibility, scope of work included several tasks: engineering, the pro- team work and the dedication and commitment of the com- duction of new parts and replacement kits, installation, re- bined offshore workforce whose flexible and pro-active building operator stations, data networks and process sta- working practices maintained and achieved delivery of the tions (2600 IOs), cable pulling (approximately 6000 metres) planned workscope, and a quality product". and commissioning. The project was completed successfully when the Customer Acceptance Tests were completed and the customer signed off, with no downtime as a result of the system upgrades.

...... FACTS ABOUT ...... Gryphon Alpha ...... 'Gryphon A' is a Floating Production, Kongsberg delivered the Vessel Control The old VC, DP, PM, ESD and thruster...... Storage and Offloading (FPSO) vessel (VC), Dynamic Positioning/Position control system were integrated systems ...... with a dual redundant coaxial network ...... operating in the British sector of the Mooring (DP/PM) and Emergency Shut ...... interface between control systems...... North Sea. It accommodates a normal Down (ESD) systems. The thrusters were ...... operational crew of approximately 45 delivered by Ulstein Propeller. The con- ...... people. The vessel was built in Astano, trol system for the five thrusters was ...... Spain, and the topside equipment was supplied by Kongsberg...... fitted in Newcastle in 1993......

PRODUCT Article by KONGSBERG MARITIME / Photo: BÅRD EK og KONGSBERG MARITIME

Hazardous cargo under surveillance Automatic Identification System (AIS) brings traffic monitoring to a new level

From left: Vidar Bjørkedal, Cato Eliassen and Øystein Tveit.

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AIS (Automatic Identification System) is a good safety tool cent of the market and that there are over 20 competitors. and a product with an immense market potential. No won- "Naturally, we hope Kongsberg's market share will grow. der the gang at Kongsberg Maritime is enthusiastic when We are collaborating with Simrad to market the AIS", he they talk about their AIS product. reports. "A few years ago, we decided to invest and develop prod- To develop the new product, it was essential to get two ucts for the upcoming AIS market, an anticollision system very different independent technological communities with- for vessel traffic that makes it possible for a vessel to identi- in Kongsberg Maritime to work on the solution together. fy and monitor the movements of other vessels. We believe Knowledge sharing was the key to success for this product; we have succeeded in creating a product the market needs Simrad had the technology for the screen and presenta- and our customers want", smiles Vidar Bjørkedal, VP Sales & tions, while Kongsberg possessed considerable expertise on Customer Support. AIS infrastructure and how mobile units should work. Øystein Tveit, the man in charge of software for AIS, has been involved in the development of AIS from its infancy. Opening an immense market He can't hide his pleasure when he hears Captain Halvor According to IMO (International Maritime Organisation) Vinje at the helm of the coastal express vessel the "KNM standards, all SOLAS (Safety of Life at Sea) vessels of more Kong Harald" speak warmly of all the advantages he than 300 gross tonnes have to be equipped with AIS as from experiences with Kongsberg's AIS. 1 July 2004. Meanwhile, the product is also useful on smaller vessels. Easier to stay on top of things "An immense market is opening up, and price and "It is important to know what kind of vessels are in the wa- distribution are critical factors. Today we are responsible ters around us, and not least what kind of mission those for development and production, while Simrad has a well vessels are on", recounts Captain Vinje. He explains that developed distribution network to handle sales. In other everyone doesn't answer when hailed, but that now all he words, we have the best of both worlds, and feel the has to do is to check the data on the AIS to get the details genuine advantages of being part of a larger group", states he needs. The data includes vessel type, direction, speed a satisfied Vidar Bjørkedal. and nationality. "This makes us safer at sea, but we can't let it give us a Base stations an important part of AIS false sense of security", emphasises the ship's master, point- Kongsberg Maritime recently won a contract with the ing out that the AIS is an appliance, not a navigation tool. Norwegian National Coastal Administration for a nationwide AIS network along the coast of Norway. 35 base stations Knowledge sharing in practice will be deployed to cover the entire coast. The data will Vidar Bjørkedal confirms that AIS must not be seen as navi- mainly be distributed to vessels in traffic along the coast gation equipment, but as a device to promote safer naviga- but the police, Armed Forces, Customs Service, Joint Rescue tion. He explains that Kongsberg enjoys roughly 10 per Coordination Centres, oil companies and port authorities will also use the data. AIS infrastructure is being built all over the world, "It is important to know and Kongsberg Maritime has major installations done in what kind of vessels are in countries like USA, UK, Denmark, Mexico and Algeria. the waters around us, and not As the expansion of infrastructure is moving ahead, other potential improvements for AIS are emerging. For example, least what kind of mission when Galileo, the European counterpart to GPS goes live, those vessels are on." its precise positioning data could be used to further increase AIS integrity. Captain Halvor Vinje, KNM Kong Harald

...... FACTS ABOUT ...... AIS (Automatic Identification AIS is primarily an anti-collision system serious disasters. It is an automatic sys- ...... System) for vessel traffic which, regardless of tem for recording a vessel's position and ...... land-based services, makes it possible movement data, as well as its size and...... for a vessel to identify and monitor the cargo information. The data can be ...... movements of other vessels. transmitted among vessels off the coast ...... Moreover, the system is important for and at sea, and between vessels and ...... monitoring hazardous cargo, safeguard- traffic monitoring centres onshore...... ing the environment and preventing ......

PRODUCT Article by KONGSBERG MARITIME / Photos: KONGSBERG MARITIME Round the world with SIMRAD

SIMRAD has again confirmed excellent product performance and reliability on round the world records. French skipper Jean-Luc Van den Heede has smashed the east-west Global Challenge Record with Simrad onboard. This world record- breaking success demonstrate that SIMRAD equipment is ideally suited for the gruelling world of professional sailing.

The Global Challenge Record Breaking the Global Challenge Record set by Phillippe Monet (UUNET) in 2000, with more than 29 days spare, Jean-Luc Van den Heede sailed around the world onboard his 26m aluminium monohull, 'Adrien' in an incredible 123 days. This "backward" circumnavigation is known for being "Twice the distance, three times the time and four the pain". Simrad technicians in France spent a vital period of time with Jean-Luc installing the monohull fully with Simrad equipment and working to ensure that the equipment would fulfil his solitary sailing challenge. "We are pleased that Simrad has shared this adventure with such a great sailor and Simrad is glad that the RA40 Radar helped to prevent several potentially difficult situations from occurring. Congratulations to Jean-Luc on this amazing record", added Pierre-Jean Jannin, who welcomed Jean-Luc on his arrival back to Les Sables d’Olonne after he crossed the finish line off Ushant.

"Legion d'honneur" Jean Luc Van Den Heede received on the 23th of June, the "Legion d'honneur" from the ministry of the transports which is in charge of the maritime management.

...... FACTS ABOUT ...... Simrad equipment onboard the Adrien included: ...... - IS15 Instruments ...... - RD68 & HT50 VHF ...... - GN30 GPS ...... - RA40 Radar ...... - AP20 Pilots with dual ram ...... - HS50 GPS/Compass ...... - RFC35R Rate Compass (spare) ...... - MS50 Satcom Mini M ......

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"The Global Challenge Record is a non-stop round the world trip, from East to West. Confronting head on currents and winds, it was important that radar and communications equipment was installed to the highest standard".

Simrad SA Director, Pierre-Jean Jannin

...... Hints & tips ...... KONGSBERG SUPPORT 24

"No question too big and fact, we've noticed a new trend in the queries we receive. A growing number of operators no question too small," simply want someone to confer with during says Lene reassuringly. She is a service co-ordinator certain operations. In other words, we have a "hand-holding" function. We provide the reassur- with a talent for troubleshooting ance they need to get a job done. Sometimes our service people are on site during operations, and other times they are on telephone stand-by", explains Lene. “Internet access on the vessels has improved significantly lately, opening better opportunities for communication". Lene speaks about customer relations warmly and at length. "We see, for example, that LNG vessels require more rapid help from us. Shorter loading and unloading times mean that our global network of service offices will play an increasing- ly prominent role. Parts must be made available quickly, and the same applies to service technicians", she adds. "I would urge users not to be afraid to ask our service engineers questions about areas other than the product they are servicing. We work with competence development continuously, encouraging "multi-skill capabilities" among our people. In addition, our service engineers know UG they have a support system at home that is S HA

AA prepared to meet almost any challenge. OR T "We are always pleased to get feedback, O: T

PHO regardless of whether it is positive or negative. Such feedback facilitates improvement, and our "All queries from customers go through the ser- low up by one of the other service engineers improvements also benefit our users", she vice coordinator," says Lene Røkaas, Kongsberg in the department? What requires on-board concludes. Maritime's service coordinator for Customer service? Support. "My job involves putting together the pieces Although we know her work can be hectic and of a resource puzzle", she laughs. "Naturally, the stressful as she juggles many balls in the air at vessels can be located anywhere in the world, so the same time, Lene is always calm and cheerful. it is not always easy to send help immediately. "I have to do my part to keep our customers sat- That being said, I feel we have close ties to and isfied. Nothing is as inspiring as helping our cus- excellent relations with most of our customers tomers", she says, beaming. and we try to do our best to help them as quickly No question too big; Lene bears operational responsibility for co- as we can". no question too small ordinating customer support queries related to SVC/AIM. She deals with huge volumes of Assurance Customer support urges users of KONGSBERG E-mails, phone calls and faxes. She sorts and "Nonetheless, much of the customer support we systems to ask any questions they might delegates. She examines the assignments that provide is by phone. AIM is a flexible system have. Submit your questions to: come in based on customers' queries. What has that facilitates considerable online help. Accord- [email protected] to be dealt with immediately? What calls for fol ingly, we solve many problems from the office. In +47 815 35 355

...... THETHE FULL FULL PICTURE PICTURE magazine magazine01/0402/04 ...... EXPO LINKS

Rules and regulations http://www.imo.org International Maritime Organization. A useful page for those dealing with rules and regulations in the maritime industry.

Classification http://www.dnv.com DNV (Det Norske Veritas). One of the leading classification society explains the necessity of classification Looking for a job? http://www.jobxchange.com International Seafarers Exchange. This website is exclusively dedicated to global cruise and maritime industry. All about maritime industry ONS, Stavanger http://www.imarest.org/ 24 - 27 August The Institute of Marine Engineering, Science and Technology. To those with a Stand # C324 general interest in the maritime industry; this site is a must. Green focus Baltexpo, Gdansk http://www.eea.eu.int/ 7 – 10 September European Environment Agency. Information about improving the European Stand Olivia hall, environment. Useful for everyone dealing with environmental issues in the EU. The Norwegian Pavillion Learn more about LNG DP Conference, Houston http://www.energy.uh.edu/lng/ 28 – 30 September Texas University, Institute for Energy, Law & Enterprise. Stand # 101 LNG in depth http://www.naturalgas.org SMM, Hamburg Naturalgas.org. Good site with extensive LNG information. 28 September – 2 October Hall 2 Stand # 126 Harbour activity http://www.aberdeen-harbour.co.uk/ Rio Oil & Gas, Rio de Janeiro Kongsberg Maritime recently installed a camera and AIS data over IP 4 – 7 October system here. Need more information? Workboatshow, New Orleans If you need more information about any of our products or services, 1 – 3 December visit our website at: www.kongsberg.com Stand # 1 701

IMCA Conference, Singapore 2 – 4 December

THEMEFEEDBACK LNG

New improvements thanks to our customers Customer Survey among the crew of vessels carrying AutroCargo systems.

...... In autumn 2003, Customer Support at Kongsberg Maritime Manager from Kongsberg Maritime. "The customer feedback ...... FACTS ABOUT ...... conducted a customer survey directed at all vessels carrying is also important for our R&D department. We co-operate ...... AutroCargo 2000 an AutroCargo 2000 system equipped with GL-100 level closely", Nubdal points out. "We can, for example, mention ...... The AutroCargo 2000 measurement radar. that we are currently working with a proposed change in ...... tank level system The questions included in the survey mainly probed the user interface for the next generation Kongberg ...... technical issues, but also asked about customers' general Maritime presentation system. We would also like to men- ...... includes radar-based ...... impression of the overall system, including HMI (human tion that the readability of the back-up display will be im- ...... level gauging sensors ...... for liquid and gas, com- machine interface). Moreover, there were questions about proved", he says, continuing eagerly. "It is vital ...... plete pressure sensors how customers perceived the support service offered by the to emphasise that we are deeply grateful to our customers ...... for the cargo and ballast Cargo and Sensors Departments. for taking the time to respond to the survey we conducted...... The feedback has proved quite useful. The response Their feedback is helping us make active efforts to get even ...... system, hi level alarms ...... rate was excellent, and most of the respondents stated that better", concludes Nubdal...... for cargo tanks as well ...... as draft measurement they have the general impression that the system works ...... and level monitoring well. They also commented on details that were not ...... of ballast tanks. satisfactory and where there was room for improvement...... They have given us useful hints and ideas on how to ...... improve the systems...... Feedback = improvements ...... "We have specifically addressed the negative feedback we ...... received, and we are now actively seeking to make improve- ...... ments", comments Robert Nubdal, Customer Support

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Support 24 Call +47 815 35 355 E-mail: [email protected]

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...... 01/04 ......

Kongsberg Maritime AS Kirkegårdsveien 45 P.O. Box 483 N-3601 Kongsberg NORWAY