Imagineering—The Blending of Creative Imagination with Technical Know-How.” -Walt Disney Imagineering

A little history Walt Disney

Animator, writer, voice actor and film producer. A pioneer of the American animation industry, he introduced several developments in the production of cartoons. As a film producer, Disney holds the record for most Academy Awards earned by an individual, having won 22 Oscars from 59 nominations. He was presented with two Golden Globe Special Achievement Awards and an Emmy Award, among other honors. Several of his films are included in the National Film Registry by the Library of Congress. BUT he was also a father…. Spent days with his children at Los Angeles area amusements…usually on the bench. “Why would you want to “my park will not be be in that business”? anything like those”!

“Amusement parks are dirty, unsafe, and the people who work there are nasty” Years before Disneyland opened, Walt Early Concept Drawing Disney and his staff considered building an amusement enterprise right across the street from their Burbank studio. Drawn from Disney Studio Original “Imagineers” professionals Herb Ryman painted many of the conceptual illustrations of the park to be built in Anaheim.

“There’s really no secret about our approach. We keep moving forward— opening up new doors and doing new things—because we’re curious. And curiosity keeps leading us down new paths. We’re always exploring and experimenting. At WED, we call it Imagineering—the blending of creative imagination with technical know-how.” -Walt Disney Imagineering

The Process

How it is used to design and build attractions (and so much more)

Share a story about Imagineering and CM/ECF

Apply a lesson to a current court challenge

The importance of story to the Imagineers doesn’t mean that every attraction tells a story; instead, it suggests that every attraction is based upon a story. Also, an attraction’s story is not always (or even often) and fleshed- out narrative (as in having plot, characters, with a beginning, middle, and end, etc.). Sometimes the story behind an attraction is better described as a theme or concept than what we often think of when we think of the word story. Creative Intent Creative intent defines the experience the designer hope to accomplish and create for the audience. It is also one factor in evaluating whether an attraction was successful…did it achieve its creative intent.

Brainstorming

Brainstorming isn’t just about generating lots of ideas. It’s also about identifying potential ideas, and grouping together similar ideas, and growing them. Every idea gets written down!

Rule 1: There’s no such thing as a bad idea. We never know how one idea (however far-fetched) might lead into another one that is exactly right.

Rule 2: We don’t talk yet about why not. There will be plenty of time for realities later, so we don’t want them to get in the way of the good ideas now.

Rule 3: Nothing should stiﬂe the ﬂow of ideas. No buts or can’ts or other “stopping” words. We want to hear words such as “and”, “or”, and “what if?”

Rule 4: There’s no such thing as a bad idea. (We take that one very seriously.) Brainstorming

Spread the word among the people who will participate in the brainstorming session(s) about the subject matter and the need to be addressed. It’s like the pre-show introducing the audience to an attraction. Launch a rumor. Get the word out, to everyone. Notify all participants of the “target topic” in advance. Giving introverts time to start thinking won’t hurt extroverts a bit.

Distribute The 7 Agreements of Brainstorming for everyone to bone up on brainstorming.

“Target Topic.” Write the project topic at the top of a big blank pad and clarify the project. Every subsequent sheet should have a title at the top, target topic, subtopic … No boundaries brain bouncing.

From time to time, convene a session to see what you might dream up on ANY topic. This also maintains the spirit of your organization being “open to new ideas” on anything. Brainstorming

We don’t talk yet about why not. There will be plenty of time for realities later, so we don’t want them to get in the way of the good ideas now. Don’t mix or combine creative thinking with critical thinking. Start with creative thinking. There will be time for critical thinking later!

Creative Thinking is always a distinctly diﬀerent and separate activity from Critical Thinking.Separate Creative Thinking as a stand-alone activity from Critical Thinking (Agreement No. 7).

Start with inventing, creating, and imagining a big pile of ideas. Say everything that comes to mind. Hold nothing Creative Thinking is messy, loud, playful, chaotic, non-linear, fun, back. Write it all down and post everything around the exhausting, and highly productive. (The hidden secret of a good room for everyone to see. brainstorming session is that it is also a great team-building activity.) Learn not to care whether any idea will work, make sense, or is aﬀordable— for now. Three words—It all boils down to: Think. Say. Write. around the room for everyone to see. No commentary, no analysis, critique, or decision- making—Critical Thinking comes later. It is a separate, diﬀerent process from creating. Brainstorming

Remember Second City last year? Well like the rules of improvisation, use “Yes, and…” to help build upon the ideas” It a great method for building on each others ideas.

“Yes, and …” keeps the creative process moving forward. It is virtually impossible to be negative, critical, disagreeable, or argumentative when you begin each comment with “Yes, and ...” Without these two words, we risk grinding to a halt. At this stage, the project suﬀers. Productivity bogs down, stops.

You say, “Yes,” meaning, “I hear all that idea … AND how about this too?”

Learn not to care (about cost or feasibility of any idea).

Think up. Speak up. Write it down. Get it up on the wall. PLAY! Do not be afraid to be loud, wacky, nonlinear, messy. Add to anything that is offered. Build upon every idea. Develop a propensity for the improbable. All ideas are accepted Maintain a free flow of ideas. Don’t stop to “figure it during Creative Thinking. out.”

No technical or ﬁnancial details are needed. Don’t analyze. Brainstorming

Blocking adds nothing. It creates nothing. It slows down everything and runs the risk of depleting spirits and diminishing enthusiasm. Everyone on the team needs the wit, wisdom, and creativity of everyone else. We inspire and expand on each other’s ideas. Torturing every idea with incessant evaluation, analysis, and appraisal damages the process. Blocking reduces and eliminates active participation. At the heart of brainstorming is full participation by

The only BAD IDEAS are the unexpressed, unshared ideas we keep every member of the team. in our heads. NO BLOCKING anything or anyone during Creative Thinking. Anyone can call “blocking” on anyone, at anytime. Every person and every idea is accepted. (Silly Blocking often occurs in your own head. Stop it. Wimping is blocking ideas and stupid questions are encouraged.) No disguised as concern. Devil’s Advocates need not apply. evaluating, analyzing, criticizing, deciding, testing, feasibility studies, or budgeting— yet. OPTION: Blocking costs one dollar per block, or equivalent. Denying that you’re blocking is also blocking. Add one dollar. Brainstorming

Even when you think you can’t, come up with even more ideas.

Set outrageous goals to keep things moving:

Fifty ideas on an aspect of the session. (Play with set time limits: ﬁve or seven minutes per exercise. Shorter is best.) Work quickly. The initial goal during Creative Thinking is quantity: MORE! Take a breath, a bite, a walk, refresh your mind, go outside.

Field Trip ideas to jump-start

Snacks. Film Watch a short, silly movie during snack

Story Time

The Last Five Minutes. When you think you have thought of, said, Do a dramatic reading from your employee manual or and written down everything you can possibly imagine—and you the menu of a favorite eatery. are ready to give up—each team member gives three to five more ideas. You are beyond figuring it out. You no longer care Just a five-minute “Silly Break.” The Silly Game®: “The about the quality of your ideas (or success). silliest thing I can think of for this project is …” Go around the room three times. At the end decide who You just need to say five things … MORE. had the silliest thought,. Award a prize. Brainstorming

The wilder the better. Even the seemingly craziest ideas are worth pursuing, because even if they don’t end up being used on their own, they can lead to other ideas.

Remember There’s no such thing as a bad idea. (Disney takes that one very seriously.)

Anything goes. Whatever comes to your mind, SAY IT. (Don’t you BLOCK you.) WILD ideas are a vital ingredient to successful brainstorming (and vital to successful marketing, sales, new product development, corporate identity redesign, dynamic oﬃce décor, inspiring leadership …)

If you had unlimited RESOURCES (including budget), then what? WILD ideas are expensive, impossible, and embarrassing to say out loud—at ﬁrst. Newsletter of the Future®—imagine twenty years hence, what will your organization be doing? “How?” and “How Much?” can not be a part of the Creative Thinking process. (If someone oﬀers an idea and no one can imagine how it could be done, head that way!) Brainstorming

This is Focused, purposeful, and intentional thinking

Our technique GRAB, GROUP and GROW

GRAB—Select a speciﬁc topic, from your thousands of ideas, to re-focus and focus your Creative Thinking on

GROUP—Assemble all existing ideas (from your lists) that ﬁt this new target topic and group them under the new header.

GROW—Brainstorm the NEW, more focused topic, adding to the ideas you already have Grouped together from earlier brainstorming.

REPEAT—Grab, Group, and Grow (steps 1 to 3). Create at least three concepts.

Decide. (Get Moovin!) Select one clear and certain concept/theme for the direction of your project and go for it.

SAVE all other themes you’ve developed to use for future projects.

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Concept Development Once you have your big idea, move it forward into high-level creative development to begin to understand the specifics of how the experience will look, sound, smell and feel.

Discipline by discipline, Imagineers collect expert recommendations and thoughts about how they can begin to enumerate and visualize all components of the project, from a special eﬀect to the smart infrastructure in the facility that keeps it protected, cooled and powered.

Imagineers sketch, sculpt, experiment, learn. At this phase, they bring together a team with the speciﬁc kinds of know-how that will be required to make this particular creative idea sing.

Feasibility

Now that imagineers know what they want to create, they have to make sure that they can. Making the impossible possible takes a lot of foresight, careful consideration, planning, estimating and dedication. The team works together to iterate and determine how they can support and reliably deliver all parts of the project, be it ship or show, restaurant or roller coaster. As ideas evolve, Imagineers work together to ﬁnd ways to balance all of the parameters that will allow us to deliver something great. And that evolution is an important part of design. Because ultimately, even when our team of world-class designers sets out to oﬀer the world something it’s never seen before, we still have to obey the laws of physics. Etiam Sit Amet Est

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Design For many Imagineers, design is the heart of the project. The team focuses their attention on the details of each component, finding ways to thoughtfully develop and communicate plans for the thousands of individual pieces that will one day come together as a cohesive whole. Design & “Plussing” Design is all about iteration: refining version after version of an item or scope of work until we know that we’ve gotten it right.

Whether it’s new ride systems or specialty paint finishes, fireworks or fire alarms, visual effects or lighting fixtures, trees or trash cans, we set down on paper (or more likely, in a digital model) exactly how they want to see it made. And they define materials and methodologies that will make it real. Imagineers cross check the work of different disciplines to make sure they will integrate properly. They mock up items and spaces at full scale. And imagineers use sophisticated prototyping and previsualization tools to be certain that they never lose sight of what we want our guests to ultimately experience.

Production

How do we build it? Now, designs become reality.

Production is the phase where Imagineers oversee the fabrication and creation of every part of the project. At this point in the process, a show’s support equipment, lighting ﬁxtures, ride and audio systems- well, just about every piece of hardware- have been selected. Sets, props, and set dressings are being fabricated.

Imagineers collaborate across time zones and continents, and they get our hands dirty. Imagineers take as much care with what guests experience as they do with the behind-the-scenes elements that support and preserve the show. Whether it’s onstage or oﬀ, built or programmed, Imagineers are behind it all, guaranteeing that our designs and intent are achieved with integrity, ﬁdelity and quality.

Installation

The goal of Installation is to build the actual project, based on the design developed in the previous stages.

“It’s time to put on our hard hats.” Simultaneous efforts at the project sites and at Imagineering are in high gear. Foundations are poured and structural frames erected at the site while ride vehicles and animated figures and props are programmed and tested at Imagineering. Voice recordings, sound effects and music are being mixed into the final digital soundtracks while a construction crew whips up a batch of plaster to trowel into the new facility. Video that brings the Imagineering Process together.

Opening Day There’s nothing quite like watching the first guests as they exit a brand-new Disney experience. Opening day is the truest test of Imagineers’ design prowess.

When the results are spectacular, the celebration is genuine but brief because there’s still work to be done. Documentation must be archived and support must be available to the cast members who will run and maintain the experience. And soon enough, that itch to invent something new can no longer be ignored. It’s time for Blue Sky again.

Plussing

https://PollEv.com/discourses/ riPgKzEBT3F5nbhNAh34U/ respond

Recent update of the Pirates of the Caribbean turning the “redhead” into Red, the Pirate. Marc Davis included female pirates in his early ‘60s concept development drawings. Old ideas come back to life. Let see the process in action…

History Storyboard for Text Entries in CM/ECF History Storyboard for Text Entries in CM/ECF

Bankruptcy Brainstorm Time to Grab, Group and Grow our list of ideas for improving the Bankruptcy Court customer experience. GRAB—Select a speciﬁc topic, from your thousands of ideas, to re-focus and focus your Creative Thinking on

GROUP—Assemble all existing ideas (from your lists) that ﬁt this new target topic and group them under the new header.

GROW—Brainstorm the NEW, more focused topic, adding to the ideas you already have Grouped together from earlier brainstorming.

REPEAT—Grab, Group, and Grow (steps 1 to 3). Create at least three concepts.

Decide. (Get Moovin!) Select one clear and certain concept/theme for the direction of your project and go for it.

SAVE all other themes you’ve developed to use for future projects.

PLAY! Do not be afraid to be loud, wacky, nonlinear, A bit of trivia before we go…the Blue Bayou Restaurant at Disneyland was the proposed location for the walk through Pirate attraction!

References

Materials in this presentation were adapted from the following resources.

Group, Disney Book. The Imagineering Way. Disney Editions, 2005.

Imagineers, and Michael D. Eisner. Walt Disney Imagineering. Turtleback, 1998.

Pelt, Peggy Van. The Imagineering Workout. Disney Editions, 2005.

Prosperi, Lou. The Imagineering Pyramid. 2016.

Prosperi, Louis J. The Imagineering Process. Theme Park Press, 2018.

Wilson, C. McNair. Hatch!: Brainstorming Secrets of a Theme Park Designer. 2012.

The Imagineering Story. Disney+. 2019.

“Walt Disney Imagineering - Home.” Walt Disney Imagineering, https://sites.disney.com/ Response Net Upvotes Downvotes Trending Score Votes

I would like to see the bankruptcy basics video playing; some 40 41 1 40 posters about credit counseling and ﬁling fees; forms for ﬁling or better yet, have bankruptcy software installed so people could complete the paperwork on-line. A scanner set up for those that come in with completed paperwork.

Our court just started using Electronic Self Representation 38 38 0 38 (eSR), which allows the pro se Debtor to follow prompts to ﬁll out a petition package online. Then they just have to email the court that they submitted a petition for ﬁling.

Sanitation stations at the entry 36 37 1 36

List of required documents to ﬁle BK , each chapter, less costly 32 33 1 32 than packets

1) Public access computers with printer/ payment access so 26 28 2 26 clients print, pay, receive copies all in one spot. (2) List of required documents to ﬁle BK , each chapter, less costly than packets. (3) Copies of orders showing VACATED on them ie to prove a dismissal is vacated.

Partitioned work/computer stations for customers 19 26 7 19

Supply customer with notice of electronic ﬁling after case is 25 26 1 25 opened or the VCIS number so they can retrieve their case number. Pro se help desk manned by either a law clerk or an attorney 21 26 5 20 who would receive CLE credits. The help desk would answer basic questions posed by self-represented debtors and provide them with some bankruptcy forms. This service in no way would be a substitute for actual legal advice.

Separate line for ﬁlings only. 14 22 8 14

I'd like the ability to have the person requiring assistance make 16 22 6 16 an appointment, much like the DMV. You would select your service requirement(s) and a designated time. Then when they arrived, you would have any idea of what to expect for the day. An "express" window for payments and copies.

A secure online ﬁling/paymt system for pro se parties to ﬁle 15 22 7 15 docs/petitions and pay fees from any location with an internet connection using any type of device & access a built-in pro se help desk to obtain admin advice or make a reservation to speak to a Bar-hosted pro bono help desk attorney.

I wish we had more of a triage person to greet the public at the 9 20 11 9 lobby entrance to better access the needs of the individual and send them to the correct place (i.e. courtroom location, trustee's meeting room, Self Help Center, etc.) Also, payment kiosks would be really helpful.

A direct link/phone to attorney's that may be able to answer a 13 19 6 13 pro-se ﬁler's legal question(s). They could claim some of the time toward's pro-bono work so it would be a win win for all.

Supply missing forms to customer to make their ﬁling easier. 7 17 10 7 1. Drop box/payment kiosk. 2. Check-in system that pages/texts 7 16 9 7 when its their turn to be served. 3. Separate line for ﬁlings only. 4. Partitioned work/computer stations for customers. 5. Sanitation stations at the entry. 6. Separate exit and entry doors.

Check-in system that pages/texts when its their turn to be 1 15 14 1 served.

Copies of orders showing VACATED on them ie to prove a 2 14 12 2 dismissal is vacated.

Infographics to follow along to learn of next step for the process; 2 13 11 2 infographics to be large poster size; print outs of same for customer to take with (similar to Life, Candyland game-- a ﬂyer graphic easy to the eye with Yes or No and then directed to next level)

Separate exit and entry doors. -11 9 20 -11

Different intake windows for different things. Like a petition -7 9 16 -7 window, request for copies/help with computers, non money matter window.

Kiosks similar to department of motor vehicles and social -7 9 16 -7 security ofﬁces to facilitate designated window/clerk to handle tasks; reservation system similar to making a dining reservation to make window appointments; appointment reminder cards (similar to next medical appointments)

On line questionnaire to get call back from designated deputy -3 7 10 -3 to answer questions. (Questionnaire would state no legal advice may be provided. ) Customer service feedback cards.Drop box with date stamp for proof of date of receipt. Drop box of documents-- similar to ATMs that can print out a -13 6 19 -13 copy of your check and how many checks deposited-- spit out a receipt showing the ﬁrst page of the document and total # of pages?

I would get rid of the glass partitions separating the customer -35 1 36 -35 from court staff that are present in some Clerk's Ofﬁces. They absolutely send the wrong message. Courts already have safety screening built in, so it is unnecessary to have these glass partitions present at the front counter. Response Net Votes Upvotes Downvotes Trending Score

Ensuring your website is easy to follow in form and 29 29 0 29 function for the public.

Immediately acknowledge the customer's presence. 23 23 0 23

A kiosk with interactive video that walks the filer through 21 21 0 21 the basic process of filing a petition, including necessary forms and filing fees.

Try and create a welcoming environment. Give the 20 21 1 20 Clerk's Office a more inviting space by adding some greenery or add art work that reflects your town or region where your office is located. advance appointment system, quick service/express 16 18 2 16 kiosk automated virtual assistant (questions/directions/no fees), video remote interpretation also gives free legal advice from pro bono clinic attorneys have a self service kiosk for copy print w/pos system 18 18 0 18

Be sure all forms and other resources are documented 18 18 0 18 and readily available for distribution. Be sure electronic resources are available with user friendly step by step instructions.

Having a Kiosk with short informational videos available 17 18 1 17 would be beneﬁcial to pro se ﬁlers and general visitors.

Listen. 16 16 0 16 Having a complete packet available for the customer to 15 15 0 15 pick up . We have the forms available but they are all separated out. If they were compiled into one complete packet (chapter 7 and all necessary schedules for example) it might be easier for the customer to pick them up.

Use active listening skills. Pay attention, don't judge and 15 15 0 15 summarize (if necessary).

Always lead with a smile and remain pleasant no matter 15 15 0 15 the situation or circumstance.

Treat the customer as you would like to be treated when 12 12 0 12 you enter a place of business.

In our ofﬁce we have a small box with coloring books, 7 11 4 7 crayons and stickers for the people who come into our ofﬁce that bring young children

Conﬁgure the entrance area with at least one table and 7 10 3 7 seating. Include a safe kid friendly section.

Provide examples of debtor or creditor situations and 6 9 3 6 explain the actions that are necessary to file a pro se case or file a claim. Indicate the basic filing requirements.

Be able to adapt to COVID protocols 5 8 3 5

Get front line staff professionally trained on how to 7 8 1 7 handle customers. Offer a simpliﬁed computer search option screed for the 7 8 1 7 most basic: case number lookup, case docket and printing.

Able to give a little more help than we are allowed to, 6 8 2 6 such as what documents they need and how to caption a motion properly etc. it's a stressful situation to begin with, and them needing guidance and us not being able to provide them is really hard on them and frustrating.

Adding as many forms as possible to a pro se forms 6 7 1 6 database for pro se ﬁlers to use. Things like a Certiﬁcate of Service that seems simple but they may struggle with.

We need a bigger space for people in the outer clerk's 2 4 2 2 ofﬁce for the public. If someone is sitting at a computer, there really is no other place for someone else to sit. It is not a welcoming space... just crammed in as though it is an after thought. I do realize that everything is on line.

Remove any glass that separates the customer from the -22 0 22 -22 clerk .