Planning Performance Framework 6 2016/2017
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TROUP HEAD PLANNING PERFORMANCE FRAMEWORK 6 2016/2017 MORMOND HILL (NEAR FRASERBURGH) COASTAL PATH AT STONEHAVEN CONTENTS 6 FOREWORD 7 INTRODUCTION 13 PART 1. DEFINING AND MEASURING A HIGH QUALITY PLANNING SERVICE 14 1. QUALITY OF OUTCOMES 14 1A. HIGH QUALITY DEVELOPMENT ON THE GROUND 24 2. QUALITY OF SERVICE AND ENGAGEMENT 24 2A. OPEN FOR BUSINESS 39 2B. CERTAINTY 58 2C. COMMUNICATIONS, ENGAGEMENT AND CUSTOMER SERVICE 71 3. GOVERNANCE 71 3A. EFFICIENT AND EFFECTIVE DECISION MAKING 81 3B. EFFECTIVE MANAGEMENT STRUCTURES 84 3C. FINANCIAL MANAGEMENT AND LOCAL GOVERNANCE 86 4. CULTURE OF CONTINUOUS IMPROVEMENT 89 PART 2. SUPPORTING EVIDENCE 90 PART 3A. SERVICE IMPROVEMENTS 2017-18 92 PART 3B. DELIVERY OF OUR SERVICE IMPROVEMENT ACTIONS IN 2016-17 95 PART 4. NATIONAL HEADLINE INDICATORS 98 PART 5. OFFICIAL STATISTICS 100 PART 6. WORKFORCE AND FINANCIAL INFORMATION 102 APPENDIX 1. ORGANOGRAM PLANNING PERFORMANCE FRAMEWORK 2 CASE STUDIES 14 CHAPTER 1 QUALITY OF OUTCOMES 14 1A. HIGH QUALITY DEVELOPMENT ON THE GROUND 14 CASE STUDY 1 EVIDENCE OF QUALITY OUTCOMES FROM THE LDP PROCESS 16 CASE STUDY 2 QUALITY OF OUTCOME: BRIDGE STREET AND DEVERONSIDE REGENERATION OPTIONS APPRAISAL 23 CASE STUDY 3 HIGH QUALITY DESIGN: RIVERSFIELD, ELLON 23 CASE STUDY 4 DESIGN REVIEW PANEL 24 CHAPTER 2 QUALITY OF SERVICE AND ENGAGEMENT 24 2A. OPEN FOR BUSINESS 25 CASE STUDY 5 DEVELOPMENT MANAGEMENT USING THE PLAN 30 CASE STUDY 6 KIRKTON, FRASERBURGH 32 CASE STUDY 7 MAJOR APPLICATION COLLABORATIVE WORKING 33 CASE STUDY 8 QUALITY & ENGAGEMENT, OPEN FOR BUSINESS 33 CASE STUDY 8A CROMLEYBANK, ELLON 34 CASE STUDY 8B BALMEDIE 37 CASE STUDY 9 FRASERBURGH SPORTS PITCH 38 CASE STUDY 10 LOCAL PRE-APPLICATION – QUALITY OUTCOMES THROUGH NEGOTIATION AND DISCUSSION 38 CASE STUDY 11 PLANNING & REGENERATION: DEVELOPER OBLIGATIONS EXEMPTION 39 2B. CERTAINTY 44 CASE STUDY 12 PRE-APPLICATION PROCESS REVIEW 51 CASE STUDY 13A MODEL CONDITION REVIEW 52 CASE STUDY 13B PRIOR NOTIFICATION PROCESS 52 CASE STUDY 13C STOP THE CLOCK REVIEW WORKING GROUP 52 CASE STUDY 13D BEST PRACTICE MANUAL 57 ENFORCEMENT CASE STUDY 1 – EVIDENCING SUCCESSFUL OUTCOMES THROUGH NEGOTIATION AND COLLABORATIVE WORKING 57 ENFORCEMENT CASE STUDY 2 – EVIDENCING SUCCESSFUL OUTCOMES THROUGH FORMAL ENFORCEMENT ACTION 58 2C. COMMUNICATIONS, ENGAGEMENT AND CUSTOMER SERVICE 60 CASE STUDY 14 RESPONDING TO CUSTOMER COMMENTS/CONCERNS 61 CASE STUDY 15 LAURENCEKIRK CHARRETTE – ENGAGING AND PROMOTING COMMUNITY ASPIRATIONS 62 CASE STUDY 16 POSITIVE ENGAGEMENT – GOOD OUTCOMES – SATISFIED CUSTOMERS 64 CASE STUDY 17 CONGLASS, INVERURIE – SITE RECALIBRATION PLANNING PERFORMANCE FRAMEWORK 3 CASE STUDIES 65 CASE STUDY 18 JOINT ROADS/AGENT/DEVELOPER ENGAGEMENT: AGENTS' FORUM MEETINGS. 67 CASE STUDY 19 COMMUNITY COUNCIL FORUM 68 CASE STUDY 20 RESIDENTIAL AFTERMATH OF FLOODING EVENT – ENGAGEMENT AND NEGOTIATION TOWARD A PRAGMATIC ‘NON-STANDARD’ DESIGN OUTCOME- OSPREY COTTAGE, BALLATER 69 CASE STUDY 21 THE FLOODING PRO FORMA SYSTEM OUTCOMES 69 CASE STUDY 21A INCHLEY, DEE STREET, BALLATER 70 CASE STUDY 21B HELPING RURAL BUSINESSES TO BE UP AND RUNNING: FISHING HUT, TASSACHD, CAMBUS O’MEY 71 CHAPTER 3 GOVERNANCE 71 3A. EFFICIENT AND EFFECTIVE DECISION MAKING 72 CASE STUDY 22A AN EXAMPLE OF LEGACY PREVENTION 72 CASE STUDY 22B NON-PAYMENT OF FEES CAUSING LEGACY CASES 74 CASE STUDY 23A REPORT TEMPLATE REVIEW 75 CASE STUDY 23B NEW SCHEME OF GOVERNANCE – ENGAGEMENT, AWARENESS AND TRAINING 75 CASE STUDY 23C GOVERNANCE CHAMPIONS 76 CASE STUDY 24 ABERDEENSHIRE COUNCIL – IMPROVING OUTCOMES - LOCAL REVIEW BODY 77 CASE STUDY 25 PLANNING/ENVIRONMENTAL HEALTH/WASTE/FLOOD PREVENTION ENGAGEMENT 77 CASE STUDY 25A PLANNING - ENVIRONMENTAL HEALTH: REVIEW OF PROTOCOL 78 CASE STUDY 25B PLANNING- ENVIRONMENTAL COMPLAINTS PROTOCOL 78 CASE STUDY 25C PLANNING – WASTE & FLOOD PREVENTION LIAISON & PROTOCOL 80 CASE STUDY 26 BEING FLEXIBLE FOR PERFORMANCE 81 3B. EFFECTIVE MANAGEMENT STRUCTURES 81 CASE STUDY 27 RECRUITMENT IN ABERDEENSHIRE COUNCIL 82 CASE STUDY 28 SHARING PRACTICES – PROVIDING A SERVICE 84 3C. FINANCIAL MANAGEMENT & LOCAL GOVERNANCE 85 CASE STUDY 29 IMPROVED FINANCIAL AND PROJECT MANAGEMENT OF ENVIRONMENT CARS/TH PROJECTS 86 CHAPTER 4 CULTURE OF CONTINUOUS IMPROVEMENT 87 CASE STUDY 30 SECONDMENT OPPORTUNITY WITHIN THE PLANNING SERVICE: AOIFE MURPHY – DEVELOPMENT MANAGEMENT TO DELIVERY TEAM 88 CASE STUDY 31 DEVELOPMENT MANAGEMENT TRAINING DAY PLANNING PERFORMANCE FRAMEWORK 4 The Planning Service is a part of Infrastructure Services which overall has a key role in helping to create and sustain the quality of life for the people of Aberdeenshire and is committed to providing excellent services for all. We will achieve this by:- “Supporting Aberdeenshire Council’s vision to be the best area and the best Council through the effective management of the Council’s physical assets, by helping to create the conditions for economic growth within Aberdeenshire and the wider region and by providing high quality local services to residents, communities, business and visitors” PLANNING PERFORMANCE FRAMEWORK 5 FOREWORD Another year passes – plenty of challenge, some real achievement and a continuing positive role for the Planning Service in supporting the communities of Aberdeenshire. Against an evolving economy Planning has maintained a core position in steering, developing and where appropriate, intervening to add value to the Council’s delivery of services. STEPHEN ARCHER – DIRECTOR OF INFRASTRUCTURE SERVICES The Planning Service has administered targeting Aberdeenshire’s four north applicants and those looking for 3106 planning applications during coast Towns has brought considerable opportunity, to ensure that Aberdeenshire 2016/17, with a value to the economy and external funding, linked to a Council is regarded as being open for business. Region of circa £350m. This is significant, Regeneration Fund. The highlight is the Quality decision making remains the particularly at a time of economic Saltoun Square scheme in Fraserburgh driver whilst also creating an open and change and re-evaluation. Performance part of the Fraserburgh 2021 project transparent discussion landscape. within the Planning Service has been where Aberdeenshire Council has been positive and has continued to improve, successful in its second round funding The Council has adopted a Carbon responding to the changing requisites bid to the Heritage Lottery Fund for Budget approach – one of the first from developers and industry during the £5.7 million. Indeed associated to this Councils in the UK to do this. This will reducing economy. Housing development input is the fact that house prices have underpin much of the Council’s decision has slowed and the Planning Service risen more in Fraserburgh than any other making, with again the Planning Service has worked with developers on ways of town in Scotland. Appropriate resource strongly promoting proactive thinking bringing forward schemes with some through Planning has been targeted to around climate change, sustainable potential amendments, to allow buildout ensuring ecology, archaeology and the development and focus on the greener to continue. voice of managing our flora and fauna is agenda. Impacts of development well represented and promoted across the undertaken by the Council can be The Local Development Plan 2017 has Region and further afield. Building on the assigned a value based on potential been delivered having undertaken the full success of the Atlas of Birds in North East carbon emission savings. The same weight of consultation and engagement Scotland published in 2011, is the recent approach is applied to developments appropriate for such a fundamental suite publication of the Atlas on Mammals as they are brought forward for of documents. It received a very strong of North East Scotland, a publication consideration by the Council. voice of support from Aberdeenshire Full strongly supported by the Planning Council and subsequent full support from Service and welcomed by the audiences It has been a good year. The outputs the Reporter’s Office. Decisions can now of North East Scotland. and outcomes have been significant be taken against a fully up-to-date and against a changing Aberdeenshire relevant set of planning documents. This Design has remained an aspect of environment. Recruitment has been feeds future thinking and how the various development that has been driven by a challenge, delivery of schemes less landscapes of Aberdeenshire should be the Planning Service. The Design Awards smooth than previous years, but the managed and enhanced. The landscapes were delivered successfully in autumn appetite and aspiration for the Place – from mountain to sea – remains some of 2016, with the keynote speech on being remains strong with Planning Services the wildest, most dramatic and idyllic of innovative and radical in approach at the heart of Aberdeenshire Council’s any in the UK and indeed further afield. given by acclaimed designer Wayne desired value added service delivery Alongside this are the great strengths in Hemingway. A new category of Student for its communities. Continuation of Aberdeenshire of industries from oil and Design Award was successfully received performance and improvement remains gas, subsea, food, drink, agriculture and along with a public vote on their favourite firmly as the main focus. I am confident fishing – all making significant added submission. Planning continue to push that the current make up and resilience value to the Scottish and UK economies. for innovative design, with the target of the