Contents

Schulze on Service Exceeding Expectations The Breakers Brand Horst Schulze, Todd Walter, Paul N. Leone, Chairman and Chief Executive Offi cer, Chief Executive Offi cer, Red Door Spa Holdings President and Chief Operating Offi cer, The Breakers The West Paces Hotel Group 72 Palm Beach, and President, Flagler System 58 Management, Inc., Palm Beach, Florida Expanding the Trump Brand 90 Ivanka Trump, Hotels That Speak to History Fresh and Well Presented Christopher Cowdray, Vice President, Real Estate Development and Acquisitions, The Trump Organization Maria Razumich-Zec, Chief Executive Offi cer, Dorchester Collection Regional Vice President, USA East Coast, 59 73 The Peninsula Hotels; General Manager, The Peninsula Chicago A Leadership Role in the Industry 92 Selling European Lifestyle Mike Dominguez, Reto Wittwer, Vice President of Global Sales, Loews Hotels Becoming a True Brand President and Chief Executive Offi cer, Kempinski 76 Michael Achenbaum, 60 Co-Owner and President, Gansevoort Hotel Group, LLC The Pursuit of Excellence A Focus on Sales Ezio Attilio Indiani, 94 Lindsey Ueberroth, General Manager, Hotel Principe di Savoia President, Preferred Hotel Group Great Service at Great Value 78 Nikheel Advani, 62 Chief Operating Offi cer and Principal, The Strength of Hawaii Grace Bay Resorts Service Culture Mark B. Dunkerley, 96 Raymond N. Bickson, President and Chief Executive Offi cer, Managing Director, Taj Hotels Resorts and Palaces Hawaiian Holdings, Inc. and Hawaiian Airlines, Inc. A Strong Reputation 63 80 Jonathan H. Crook, General Manager, The Peninsula New York Strategic’s Strategy An Evolution of the Legacy 97 Laurence Geller, Peter Shaindlin, President and Chief Executive Offi cer, Chief Operating Offi cer, Halekulani Corporation Delighting the Customer Strategic Hotels & Resorts David J. Colella, 81 Vice President and Managing Director, 64 The Colonnade Hotel A Grand Hotel 98 Luxury Included and Enhanced Eric O. Long, Adam Stewart, Chief Executive Offi cer, General Manager, The Waldorf=Astoria Genuine Care Sandals Resorts International 82 Ashish Verma, 66 General Manager, The Lowell Better Value for Money 100 The Inspirato Difference Geoffrey Gelardi, Luxury Top to Bottom Brent Handler, Founder and Chief Executive Managing Director, The Lanesborough Kerman Beriker, Offi cer, and Brad Handler, Founder and Chairman, 84 Managing Director, The Inn at Rancho Santa Fe Inspirato 101 67 Merciless Hospitality Offer Nissenbaum, Never Content On a Mission Managing Director, The Peninsula Beverly Hills Steven Pipes, Efrem Harkham, 86 President, The Jack Parker Corporation, Chairman, Luxe Worldwide Hotels and Managing Director, Le Parker Meridien 68 New York Staying on Top of the Game 102 Christoph Schmidinger, Selling Lifestyle Regional Vice President, Four Seasons Hotels Luxury Extended Stays Thomas Flohr, and Resorts, and General Manager, Hilary J. James, Founder and Chairman, VistaJet Four Seasons Hotel New York General Manager, Bristol Plaza 70 88 104 volume 35, number 1 posted with permission. copyright © 2012 leaders magazine, inc. Leaders 57