Responsible Gambling Education Unit: Mathematics a & B
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Chinese Culture and Casino Customer Service
UNLV Theses, Dissertations, Professional Papers, and Capstones Fall 2011 Chinese Culture and Casino Customer Service Qing Han University of Nevada, Las Vegas Follow this and additional works at: https://digitalscholarship.unlv.edu/thesesdissertations Part of the Business Administration, Management, and Operations Commons, Gaming and Casino Operations Management Commons, International and Intercultural Communication Commons, and the Strategic Management Policy Commons Repository Citation Han, Qing, "Chinese Culture and Casino Customer Service" (2011). UNLV Theses, Dissertations, Professional Papers, and Capstones. 1148. http://dx.doi.org/10.34917/2523488 This Professional Paper is protected by copyright and/or related rights. It has been brought to you by Digital Scholarship@UNLV with permission from the rights-holder(s). You are free to use this Professional Paper in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s) directly, unless additional rights are indicated by a Creative Commons license in the record and/or on the work itself. This Professional Paper has been accepted for inclusion in UNLV Theses, Dissertations, Professional Papers, and Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact [email protected]. Chinese Culture and Casino Customer Service by Qing Han Bachelor of Science in Hotel and Tourism Management Dalian University of Foreign Languages 2007 A professional paper submitted in partial fulfillment of the requirements for the Master of Science in Hotel Administration William F. Harrah College of Hotel Administration Graduate College University of Nevada, Las Vegas December 2011 Chair: Dr. -
Download Connection
July 2010 • MOP 30 • ISSN 2070-7681 Electric Dreams Macau’s cap on live table numbers could be a golden opportunity for the electronic variety Marina Bay Sands In Focus: Game Changer The Philippines: All Change? | Mentor the Dragon: Macau Policy | Junket Market View: Tough Love? Top Table: NRT Technology Corp | Fortune’s Wheel Turns for IGT CONTENTS July 2010 Electric Dreams 6 Electric Dreams 12 Game Changer 18 All Change? 20 Tough Love 22 Mentor the Dragon 26 Top Table 28 Winner Takes All 30 Singles Champion 31 The Power of Ten 32 Pinball Wizard 33 Fortune’s Wheel Turns for IGT 35 From VIZION to Reality 36 Player Power 38 Survival Island 42 Loyalty Costs 44 Regional Briefs 46 International Briefs 48 Event Calendar 18 2 3 Editorial Our Friends Electric “We believe that electricity exists, because the electric company keeps sending us bills for it,” said Dave Barry, an American humorist. We also know electronic gaming tables exist, because the equipment manufacturers keep selling them into the market and invoicing the casinos for them. But in the traditionalist table gaming destination of Macau, can electronic tables ever be more than bit part players? The answer is probably ‘yes,’ but not an unqualified ‘yes’. Just as some slot machine games are more popular than others, so some electronic table games are likely to outperform others. The deciding factor may be not how closely the electronic table mimics the play style of the traditional table, but how effective the game is at delighting most of the people most of the time. -
Chapter 7. Gambling's Impacts on People and Places
poor or undeveloped methodology, or CHAPTER 7. GAMBLING’S researchers’ biases. IMPACTS ON PEOPLE AND It is evident to this Commission that there are PLACES significant benefits and significant costs to the places, namely, those communities which embrace gambling and that many of the impacts, “Gambling is inevitable. No matter what both positive and negative, of gambling spill is said or done by advocates or over into the surrounding communities, which opponents in all its various forms, it is an often have no say in the matter. In addition, activity that is practiced, or tacitly those with compulsive gambling problems take endorsed, by a substantial majority of significant costs with them to communities 1 Americans.” throughout the nation. In an ideal environment, citizens and policy-makers consider all of the Even the members of the previous federal study relevant data and information as part of their would be astounded at the exponential growth of decisionmaking process. Unfortunately, the lack gambling, in its availability, forms and dollars of quality research and the controversy wagered, in the 23 years since they chose the surrounding this industry rarely enable citizens words above to begin their work. Today, the and policymakers to truly determine the net various components of legalized gambling have impact of gambling in their communities, or, in an impact¾in many cases, a significant one¾on some cases, their backyards. numerous communities and almost every citizen in this nation. The principal task of this Many communities, often those suffering Commission was to examine the “social and economic hardship and social problems, consider economic impacts of gambling on individuals, gambling as a panacea to those ills. -
Gambling Among the Chinese: a Comprehensive Review
Clinical Psychology Review 28 (2008) 1152–1166 Contents lists available at ScienceDirect Clinical Psychology Review Gambling among the Chinese: A comprehensive review Jasmine M.Y. Loo a,⁎, Namrata Raylu a,b, Tian Po S. Oei a a School of Psychology, The University of Queensland, Brisbane, Queensland 4072, Australia b Drug, Alcohol, and Gambling Service, Hornsby Hospital, Hornsby, NSW 2077, Australia article info abstract Article history: Despite being a significant issue, there has been a lack of systematic reviews on gambling and problem Received 23 November 2007 gambling (PG) among the Chinese. Thus, this paper attempts to fill this theoretical gap. A literature Received in revised form 26 March 2008 search of social sciences databases (from 1840 to now) yielded 25 articles with a total sample of 12,848 Accepted 2 April 2008 Chinese community participants and 3397 clinical participants. The major findings were: (1) Social gambling is widespread among Chinese communitiesasitisapreferredformofentertainment.(2) Keywords: Prevalence estimates for PG have increased over the years and currently ranged from 2.5% to 4.0%. (3) Gambling Chinese problem gamblers consistently have difficulty admitting their issue and seeking professional Chinese help for fear of losing respect. (4) Theories, assessments, and interventions developed in the West are Ethnicity Problem gambling currently used to explain and treat PG among the Chinese. There is an urgent need for theory-based Culture interventions specifically tailored for Chinese problem gamblers. (5) Cultural differences exist in Addiction patterns of gambling when compared with Western samples; however, evidence is inconsistent. Pathological gambling Methodological considerations in this area of research are highlighted and suggestions for further Review investigation are also included. -
Gaming in Macau: What Reforms Are Needed?
May 2015 GAMING IN MACAU: What reforms are needed? How will Macau treat gaming license renewals? Overview of the Japan Casino Bill The final piece of the Taiwan casino gaming puzzle Asian Gaming Lawyer | May 2015 Editor’s Letter Dear Readers Asia Pacific is a tremendous growth area for the gaming and leisure industry. Major gaming players have focused their investments in this part of the world. We have seen more MAY 2015 EDITION Asian countries opening their doors to legislating casino and, SERIES I - ISSUE I at the same time, passing legislations to curb unlawful internet gambling that has mushroomed in this part of the world. PUBLISHED BY Asia is not like the European Union where there is a Blue Sky Venture Ltd collective EU parliament that has overriding and overarching trading as commercial legislations that attempt to string a common Asia Gaming Brief thread amongst its member countries. Asian countries have Suite 1104 - 11/F many different legal systems of common law and civil law where often the gaming laws are First Int. Commercial Centre the legacies of historical efforts in an attempt at curbing unlawful gambling during the times 600E Av. Dr Rodrigo Rodrigues when the internet was not yet in existence. Macau The Asian Gaming Lawyer is launched as a joint initiative between Asia Gaming Brief and t. +853 2870 1367 the International Masters of Gaming Law. We hope to give you an Asian perspective of f. +853 2870 1366 gaming issues and current developments in Asia Pacific. In this inaugural issue, we are e. [email protected] pleased to present short articles covering interesting casino licensing and regulatory issues in Macau, Taiwan, Japan, and Australia. -
Slot Machines: Methodologies and Myths Michael L
Hospitality Review Volume 14 Article 5 Issue 2 Hospitality Review Volume 14/Issue 1 January 1996 Slot Machines: Methodologies and Myths Michael L. Kasavana Michigan State University, [email protected] Follow this and additional works at: https://digitalcommons.fiu.edu/hospitalityreview Part of the Asian Studies Commons, and the Hospitality Administration and Management Commons Recommended Citation Kasavana, Michael L. (1996) "Slot Machines: Methodologies and Myths," Hospitality Review: Vol. 14 : Iss. 2 , Article 5. Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol14/iss2/5 This work is brought to you for free and open access by FIU Digital Commons. It has been accepted for inclusion in Hospitality Review by an authorized administrator of FIU Digital Commons. For more information, please contact [email protected]. Slot Machines: Methodologies and Myths Abstract The proliferation of legalized gaming has significantly changed the nature of the hospitality industry. While several aspects of gaming have flourished, none has become more popular, profitable, or technologically advanced as the slot machine. While more than half of all casino gambling, and earnings, is generated by slot machines, little ash been written about the technology integral to these devices. The uthora describes the workings of computer-controlled slot machines and exposes some of the popular operating myths. Keywords Michael Kasavana, Asia This article is available in Hospitality Review: https://digitalcommons.fiu.edu/hospitalityreview/vol14/iss2/5 Slot Machines: Methodologies and Myths by Michael L. Kasavana The proliferation of legalized gaming has significantly changed the nature of the hospitality industry. While several aspects of gaming have flourished, none has become more popular, profitable, or technologically advanced as the slot machine. -
The Look of Casinos to Come China's Wild Lottery Ride Macau's VIP Rooms Firing Customers
Aug-Sep 2006 • MOP 30 The Look of Casinos to Come China’s Wild Lottery Ride Macau’s VIP Rooms Firing Customers Spoiled for Choice A new wave of gaming options hits Asia 6 PROVEN PERFORMERS ARISTOCRAT OFFERING 6 UNIQUE GAME PRODUCT CATEGORIES TO THE ASIAN MARKETS August-September 2006 Spoiled for Choice Page 7 ~ China’s Wild Lottery Ride Page 11 ~ Sands Macau’s7 High-Roller Push Page 12 ~ The Look11 of Casinos to Come Page 16 ~12 Macau 2Q Trends Page 22 ~ Macau’s16 VIP Market Structure Page 26 ~22 Firing Customers Page 28 ~ Tour of the Properties26 - Awash With Glamour Page 42 28~ Regional Briefs Aristocrat is proud to present the latest range of gaming products to the Asian Markets and your gaming floor. Page 44 ~ International Briefs Create the perfect balance and gaming mix from our Reel Power™, Multiline™ and 50 Line™ game varieties and 42 progress your players to the exciting world of links with Double Standalone Progresives™ ( DSAP). Aristocrat also offers the latest in Mystery Linked and Linked Progressive gaming packages with Xtreme Mystery solutions and Page 47 ~ Singapore’s Example44 for the Global Gaming Industry the patented Hyperlink™ product to the Asian Markets. 47 For further information please contact the Aristocrat (Macau) Office Telephone: +853 722 777 • Fax: +853 722 783 • Web: www.aristocratgaming.com © 2006 Aristocrat Technologies Australia Pty Limited. Aristocrat, it’s all in the game, game names and the Aristocrat logo are trade marks or registered trade marks of Aristocrat Technologies Australia Pty Limited. AS06AD02 AS06AD02-Game categories cover a1 1 20/7/06 10:01:45 AM IAG ad 7/25/06 4:01 PM Page 1 Editorial Global Vision. -
Gaming Guide
GAMING GUIDE GAMBLING PROBLEM? CALL 1-800-GAMBLER. WindCreekBethlehem.com | Follow Us PREMIER GAMING AT WIND CREEK BETHLEHEM Welcome to Wind Creek Bethlehem. This guide is provided to assist you with questions you might have about gaming in our state-of-the-art casino. Here you will find all the information needed to learn such exciting games as Craps, Pai Gow Poker, Baccarat, Blackjack, Roulette, and more. Please read through each section completely to acquaint yourself with the rules and regulations for each game. Once you’ve learned how to play the games you choose to play, it will make for a better gaming experience. Your Wind Creek gaming experience can be even more rewarding if you choose to become a member of Wind Creek Rewards. Wind Creek Rewards card makes you eligible for a variety of benefits including invitations to special events, invitations to casino promotions, food, beverages and more. To receive your complimentary membership, please visit the Rewards Center. We hope you will find this guide informative. However, a guest of Wind Creek Bethlehem should always feel free to ask questions. When you are at Wind Creek Bethlehem and require assistance, please do not hesitate to ask any of our Team Members. PREMIER GAMING AT WIND CREEK BETHLEHEM Welcome to Wind Creek Bethlehem. This guide is provided to assist you with questions you might have about gaming in our state-of-the-art casino. Here you will find all the information needed to learn such exciting games as Craps, Pai Gow Poker, Baccarat, Blackjack, Roulette, and more. Please read through each section completely to acquaint yourself with the rules and regulations for each game. -
Final Report
The Relevance and Role of Gaming Machine Games and Game Features on the Play of Problem Gamblers REPORT Prepared for: Independent Gambling Authority South Australia Prepared under the auspices of Australian Institute for Primary Care (AIPC) La Trobe University by Charles Livingstone PhD (Department of Health Sciences, Monash University) and Richard Woolley PhD (Centre for Industry and Innovation Studies University of Western Sydney) with Miss Tsharni Zazryn (Department of Health Sciences, Monash University), Ms Lisa Bakacs (AIPC, La Trobe University) and Roland Shami PhD (Department of Econometrics and Business Statistics, Monash University) January 2008 EGM games and game features Report Copyright notice © Independent Gambling Authority, 2008 This publication is copyright. Except as permitted under the Copyright Act 1968 (Commonwealth) or otherwise set out in this copyright notice, no part of this publication may be reproduced in any form or by any means, electronic or mechanical, or stored electronically in any form without prior permission in writing from the copyright holder. The Independent Gambling Authority is an incorporated instrumentality of the Crown in right of South Australia. This publication is intended for use in the public domain. It may be copied (including being copied electronically and stored as a computer file) provided that it is copied in its entirety, that it is not materially altered and that no fee (other than a fee reasonably referable to actual cost of copying) is charged. All rights reserved. ISBN 978-1-921070-32-7 (print) 978-1-921070-33-4 (web) Independent Gambling Authority Level 4 45 Grenfell Street Adelaide Post Office Box 67 Rundle Mall South Australia 5000 + 61 8 8226 7233 (voice) + 61 8 8226 7247 (facsimile) www.iga.sa.gov.au [email protected] ii EGM games and game features Report Faculty of Health Sciences La Trobe University A body politic and corporate ABN 64 804 735 113 The Australian Institute for Primary Care (AIPC) operates from within the academic environment of La Trobe University. -
19Th Century Games, 21St Century Players
GAMBLING AND THE LAW® Rose/19th Century Games, 21st Century Players © Copyright 2015, all rights reserved worldwide. Gambling and the Law® is a registered trademark of Professor I Nelson Rose, www.GAMBLINGANDTHELAW.com Gambling and the Law®: 19th Century Games, 21st Century Players Can an industry built around 19th Century games evolve to attract 21st Century players? Almost all of the most important forms of gambling were invented in the 1800s, or even earlier. Lotteries were very big in England in the late 1700s. In fact, they were used to raise money to help the loyalists who had sided with the King during the unpleasantness we call the American Revolution. The oldest game is probably Keno. It is derived from Pok Kop Piu, the White Pigeon Ticket, which is at least 2,000 years old. It is possible that it may be far older, since a version originated in China during the Han Dynasty 3,000 years old. Casinos, outside of Asia, make most of their gaming revenue from slot machines. It is generally agreed that the first slots were invented in the 1890s. Charles August Fey, a San Francisco mechanic, unveiled his three-reel Liberty Bell in 1896. Whether or not Fey deserves the credit for the modern slot machine, there is no doubt that San Francisco quickly became the center for manufacturing the new gaming devices. Slot machines became so connected with the City by the Bay that they were popularly called “Californians,” at least until the factories were devastated by the great 1906 earthquake and fire. So, the mechanical heart of 21st century land-based casinos is a device developed when society and technology were radically different from today. -
HOW to PLAY HOW to PLAY CRAPS a HIGH-ENERGY, RAPID-FIRE DICE GAME! Craps Is an Exciting, Fast-Action Game That Often Creates Bursts of Cheer Throughout the Casino
HOW TO PLAY HOW TO PLAY CRAPS A HIGH-ENERGY, RAPID-FIRE DICE GAME! Craps is an exciting, fast-action game that often creates bursts of cheer throughout the casino. Although the game may look difficult, this guide will help any player understand the different bets that can be made on the craps table. HOW to PLAY One player, the “shooter,” throws the dice. All wagers must be placed before the shooter throws the dice. You don’t have to roll the dice to win at this game. The dice are passed around the table and you may continue to bet while other 8 players roll. The types of wagers that can be made are: $ $ 7 An even money bet. (Bet 5, get paid 5.) You win if the first roll (come out roll) is a “natural” 7 or 11, and lose if the roll 2 is “craps” 2, 3, or 12. Any other number rolled is the point, which can be distinguished by the placement of the puck on the point number. That point must be thrown again before a 6 7 to win. 1 3 2–DON’T PASS LINE 4 The opposite of the pass line. If the first roll of the dice is a 5 “natural” 7 or 11, you lose; if it is a 2 or 3, you win; and if it is a 12, you push (tie). If the first roll is a point, a 7 must be rolled before that point is repeated in order to win. Must be 21 or older. All casino games owned and operated by the Kansas Lottery. -
The Official Rulebook
1 THE OFFICIAL RULEBOOK Welcome to the Player’s Casino. Your presence in this establishment means that you agree to abide by these rules and procedures. By taking a seat at one of the card games, you are accepting the Player’s Casino management to be the final authority on all matters relating to that game. 1 Players Casino Official Rulebook Rev 02.16 Table of Contents SECTION 1 ‐ PROPER BEHAVIOR.................................................................................................................... 4 CONDUCT CODE: ....................................................................................................................................... 4 POKER ETIQUETTE: .................................................................................................................................... 4 TOBACCO USE: .......................................................................................................................................... 4 SECTION 2 – APPROVED GAMES ................................................................................................................... 5 APPROVED GAMES: ................................................................................................................................... 5 SECTION 3 ‐ HOUSE POLICIES ........................................................................................................................ 5 DECISION‐MAKING: ..................................................................................................................................