By

FuzeDrive™ for ® Windows® 10 x64

User Guide

Version 1.5 Date: July 11, 2019

©2019 Enmotus, Inc. All rights reserved. FuzeDrive, FuzeRAM and vSSD are a trademarks of Enmotus, Inc. All other trademarks and registered trademarks are the property of their respective owners.

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Contents Pre-Install Checklist ...... 3 Installation ...... 4 Configuring FuzeDrive ...... 4 Activating the License ...... 5 Deactivating the License ...... 5 FuzeDrive Top Level Menu Options ...... 6 Create Bootable FuzeDrive ...... 7 Adding an SSD to an Existing HDD Boot Drive ...... 8 Utilizing the Additional Capacity Over the SSD License Limit ...... 12 Expand the Capacity of an existing SSD Boot Drive ...... 12 Accelerate or Expand a Data Drive...... 15 Move All Data to Slow Tier ...... 16 Delete FuzeDrive – Data Tier ...... 18 Change Settings ...... 19 Change RAM Cache Settings ...... 19 Change Declared Disk Type Settings ...... 20 Installing a New or Moving the License ...... 21 Configuring FuzeDrive Using Systray Utility ...... 22 Uninstalling FuzeDrive Software ...... 24 Troubleshooting ...... 26 Unable to activate software using the license key...... 26 RAID is installed and FuzeDrive will not the boot drive ...... 26 “Could not shrink highest volume” when removing fast media or transforming my boot drive ...... 26 My system no longer shuts down or hibernates ...... 26 I need information, or my issue is not addressed here ...... 26 Appendix A: Example Drive Configurations and FuzeDrive Options ...... 27 Pre-Convert Example Configurations ...... 27 Post-Convert Example Configurations ...... 29 Appendix B: Cleaning Disks Previously Used as a FuzeDrive during Windows Setup ...... 30

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User Guide

FuzeDrive™ is designed to run on Windows 10 PCs and motherboards based on Intel 6th generation Core and above as well as AMD Ryzen systems. The software utilizes advanced Machine Intelligence, virtualization and automated MicroTiering™ algorithms to offer users a full performance class SSD experience with the benefit additional capacity.

FuzeDrive is able to significantly improve the performance of PC applications and boot times using a fast, solid state disk (SSD) fuzed with a larger, less expensive hard disk drive (HDD) or lower performance capacity SSD. The need to split programs and data across an SSD boot drive and an HDD data drive is now eliminated! FuzeDrive creates a high-capacity virtual SSD, or vSSD™, that operates consistently the same performance levels as an SSD, continuously adapting to changing storage usage patterns in real .

FuzeDrive supports the following features: • Tier up to 256GB (standard license) or 1TB (plus license) of fast tier storage media e.g. NVMe or SATA SSDs with a high capacity SSD or HDD • Total capacity of both fast tier and slow tier storage is usable (minus small overhead) • 2GB (standard or plus license) or 4GB (plus license only) of system RAM may be used as a read only cache • Convert existing boot or data drives without the need to migrate data • Removal and replacement of fast tier devices without the need to migrate data

IMPORTANT: Backup the boot drive and important data and follow the instructions below carefully! When upgrading to a FuzeDrive, the system boot and/or data drives will be transformed to a virtual disk to fully accelerate or expand the storage in the system. Backing up protects from potential hardware storage device errors or failures that may occur during the transformation process.

Pre-Install Checklist

If transforming an SSD or NVMe boot drive that is larger than the licensed SSD capacity amount, additional steps are required. See the section Expand the Capacity of an existing SSD Boot Drive for additional information.

Check that your computer meets the following requirements before installing FuzeDrive: • Intel 6th generation Core (Skylake) or later or AMD Ryzen system • 4 GB RAM minimum (more to support FuzeRAM™ cache) • An available SSD or HDD that is unused (i.e., with no partitions)

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• The SATA disk controller is set to AHCI (not RAID or IDE) mode in the BIOS. Consult your system documentation for further details. • If planning to create a bootable tier, Secure Boot must be disabled in the BIOS. It is possible to re-enable Secure Boot after transform. • There are no other software RAID or SSD caching solutions enabled. • Microsoft’s or another third-party disk scan tool runs error-free on the boot drive. • If planning to create a bootable tier greater than 2TB in size (fast plus slow drive capacities), the system must be configured to boot in UEFI mode with a UEFI bootable Windows OS installation. Windows does not support > 2TB boot drives in Legacy MBR boot mode. When installing, be sure to boot your Windows install media with the UEFI option.

Software Installation Step 1: Download and run the Enmotus FuzeDrive installer.

Step 2: Follow the installer instructions to accept the license and install the FuzeDrive software.

NOTE: Prior to starting the install, you may optionally verify your current storage configuration using the “Drive Controller Information” option.

Step 3: Reboot the system to complete the installation.

Configuring FuzeDrive The FuzeDrive configuration utility is installed in the Windows menu, under the Enmotus program folder. In Windows 10, you can click the Windows logo in the lower left corner or press the Windows key on the keyboard and “fuzedrive” and hit Enter to search and run the FuzeDrive configuration utility. The utility will first scan the system for all visible SSD and hard drives.

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Activating the License Run the FuzeDrive utility and enter the license key as shown below (requires an Internet connection):

Deactivating the License Whenever possible, ensure your license is deactivated before moving your fuzed drives to a new PC or reinstalling Windows.

Uninstalling the FuzeDrive software in the Windows 10 Settings Apps & features offers the option to de-activate the license on the current PC. Uninstalling does not remove the FuzeDrive driver, so all data on the FuzeDrive remains accessible, but the driver will no longer optimize performance and will slowly migrate all data back to the slow tier.

Alternatively, the FuzeDrive configuration utility allows you to “Deactivate” by choosing the “License” option on the main configuration screen.

You can alternatively open an Administrator PowerShell or Command Prompt and enter:

> ecmd --license return

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FuzeDrive Top Level Menu Options The top-level menu offers three primary options depending on the current system configuration, summarized as follows:

FuzeDrive Does Not Exist Top Level Secondary Description Requirements Menu Menu Bootable Tier Add a blank drive to an existing 1. Windows OS installed on a HDD (Select “YES”) Windows OS boot drive or SSD1 Create Tier 2. Blank Drive (Optionally 3. No existing FuzeDrives Enable Cache Non Bootable Add a blank drive to another 1. At most one non-boot drive with During Tier blank drive or to a non-boot data in a Windows file system Creation) (Select ”NO”) drive with data 2. At least one blank drive 3. No existing FuzeDrives License Enter License Key or Deactivate License

FuzeDrive Exists Top Level Secondary Description Requirements Menu Menu Move All Data to Migrate all data to the slow drive A 2-disk FuzeDrive exists Slow Media in a tier, and release the fast drive from the FuzeDrive. This action does not remove the software. Delete Data Tier Deletes all of the data on a non- An existing non-boot tier exists. This Change Tier boot tier. Data should be backed function is not allowed on a boot Settings up prior to this action as all data tier. on tier will be lost. Tier Media Change how disk is reported to A FuzeDrive exists Reported to OS operating system between SSD or HDD Enable RAM Change RAM Enables or disables 2GB/4GB of A FuzeDrive exists Cache Cache Settings RAM Cache License Enter License Key or Deactivate License

1 Up to the licensed SSD Capacity size: 256GB (Basic), 1TB (Plus)

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Create Bootable FuzeDrive If the existing boot drive is an HDD and a new blank SSD or NVMe drive is available, this option will enable the user to transform the existing boot drive to a FuzeDrive.

Alternatively, if the boot drive is already an SSD or NVMe drive, it will allow an existing boot drive’s capacity to be expanded by adding a larger HDD or SSD. The software supports up to 256GB (Basic version) or 1TB (Plus version) fast tier capacity. Any devices that exceed this limit will be “carved” into two sections. The first section is used for tiering in the FuzeDrive and will be the size of the licensed capacity, and the second piece is presented as a VDRIVE (virtual drive) made up of the remaining unused capacity.

If this option is grayed out, then the minimum requirements to transform the boot drive have not been met. For example, there are no blank unused SSDs or HDDs available or the SSD boot drive size exceeds the licensed SSD capacity.

The software will support the following transformations:

Boot Drive Blank What is Created Drive HDD SATA SSD or A FuzeDrive is created with a capacity approximately equal to the HDD plus the NVMe SSD fast tier license limit2 or the size of the SSD, whichever is less. The performance will accelerate to the native SSD rates for frequently accessed data and programs. SATA SSD or HDD If the SSD is less than the fast tier license limit, a FuzeDrive is created with a NVMe SSD capacity approximately equal to the HDD plus the fast tier limit or the size of the SSD, whichever is less. Performance will continue at SSD rates for frequently accessed data and programs. SATA SSD NVMe SSD A FuzeDrive is created with a capacity approximately equal to the SATA SSD plus the fast tier license limit or the size of the NVMe SSD, whichever is less. The performance will accelerate to the native NVMe SSD rates for frequently accessed data and programs.

NVMe SSD SATA SSD A FuzeDrive is created with a capacity approximately equal to the NVMe SSD plus the size of the SATA SSD. Performance will continue at NVMe rates for frequently accessed data and programs.

Appendix A illustrates both pre- and post-FuzeDrive transformation scenarios and what to expect to see in standard disk/partition management applications such as Windows Disk Management.

In the remainder of the document, NVMe SSD and SATA SSDs are both referred to as simply SSD.

2 The Fast Tier license limit is 256GB (Basic), 1TB (Plus)

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Adding an SSD to an Existing HDD Boot Drive

Run the FuzeDrive Wizard as detailed in the “Configure FuzeDrive” section above. FuzeDrive will scan your system and only display those options that are available to you based on your system’s configuration.

Case A: Tier created without enabling RAM Cache

Step 1: Select “Create Tier” and confirm by selecting “Yes”.

Step 2: Choose the drives to create a FuzeDrive Tiered Drive.

All of the drives that are available in the system will be displayed. The boot drive is noted as such in the “Status” column. The “Type” of drive, HDD or SSD, is also listed. In the example above, the Operating System is on the HDD, and it is being combined with a blank SSD. Choose the HDD as the slow drive and the SSD as the fast drive. Note, if you make a mistake, and chose the wrong drives as the slow and fast drives, an error message will provide a warning.

NOTE: If a drive is grayed out, it is usually because it is in use as a data drive or has partitions on it. You will need to wipe the drive clean first using Windows Disk Management or command line tool, making sure to back up any important data on the drives beforehand.

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After choosing Create, the wizard will show what the configuration of the NEW FuzeDrive will look like.

Step 3: Click “Create” to start the tiering process.

Click OK, and the system should automatically reboot.

If the system is in UEFI mode, the following logo should display during boot before the operating system boots, indicating that the boot drive has been successfully transformed into a FuzeDrive:

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NOTE: If the system does not boot, ensure that the BIOS is set to boot to the disk that was added (not the original boot drive). “Windows Boot Manager” will no longer be an option in the UEFI boot sequence.

Step 4: Once Windows boots, open Disk Management to verify the system has correctly booted from the FuzeDrive and to ensure the boot volume was extended to the full size of the disk. The example below is for a 128 GB SSD added to an existing 3 TB HDD boot drive:

Step 5: If the volume was not extended automatically, you can right-click the volume and select Extend Volume to use the added capacity from the new disk.

In the Extend Volume Wizard dialog, leave the defaults as-is to use all available capacity and click Next.

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NOTE: You may need a third-party partition management tool (e.g., MiniTool Partition Wizard or AOMEI Partition Assistant) to maximize the size of your partitions if there are one or more system partitions at the end of the original disk and the software was unable to move them to the end automatically.

The C: on the FuzeDrive is now expanded to use the SSD capacity and ready for use.

Case B: Tier created with RAM Cache Enabled

You also have the option at create time to enable RAM Cache. This option will dedicate 2GB or 4GB of your system memory as a Read Cache (2GB for Basic version and 2or 4GB for the Plus version). Rather than the “Create Tier” option, choose “Create Tier and Enable RAM Cache” option.

Note that the option to enable or disable RAM Cache can also be changed anytime after the creation of the Tiered Drive using the system utilities. (This will be detailed in a later section)

The rest of the install process is the same as Case A: Tier created without enabling RAM Cache.

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IMPORTANT: Immediately after rebooting, FuzeDrive may begin optimizing the hibernate file to ensure it is stored on a SATA device attached to the primary SATA controller. The process will likely take no more than a minute. Please wait for the process to complete BEFORE attempting to reboot or shut down the computer to ensure (with Fast Startup) and hibernate features continue to operate properly. You may see a message at the beginning and end of the process, but you can be sure by hovering the mouse pointer over the Enmotus “e” Systray icon in the taskbar notification area and verify it does not say “Optimizing”

Utilizing the Additional Capacity Over the SSD License Limit

The software supports up to 256GB (Basic version) or 1TB (Plus version) fast tier capacity. Any devices that exceed this limit will be “carved” into two sections. The first section is used for tiering in the FuzeDrive and will be the size of the licensed capacity, and the second piece is presented as a VDRIVE (virtual drive) made up of the remaining unused capacity.

This will result in a new device appearing in the Disk Management that may be formatted and used as temporary storage.

IMPORTANT: A carve-out SSD drive created using excess capacity over the license limit will be deleted whenever a “Move All Data to Slow Tier” operation is completed. For this reason, ensure that any important data stored on this temporary drive is backed up before performing the transition.

Example: 512GB blank NVMe drive is added to a 4TB HDD boot drive using the Basic version.

The result is a bootable 4.2TB FuzeDrive and a ~250GB SSD vDrive that may be formatted as a new data only drive for use while the FuzeDrive exists.

Expand the Capacity of an existing SSD Boot Drive The procedure for adding an SSD larger than the licensed capacity - 256GB (Basic version) or 1TB (Plus version) - to an existing HDD boot drive is similar to adding an SSD that equals or is smaller than the licensed capacity. The difference being in how the FuzeDrive Machine Intelligence creates the drive. If the SSD capacity is larger than the licensed capacity, the capacity greater than the licensed capacity will be carved out into a separate drive.

Run the FuzeDrive Wizard as detailed in the “Configure FuzeDrive” section above. FuzeDrive will scan your system and only display those options that are available to you based on your

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system’s configuration.

Step 1: Select “Create Tier”, and confirm by selecting “Yes”

Step 2: Choose the drives that you would like to use in your tier.

Note in the graphic above that the SSD, Drive 0, is larger than the 256GB Fast Tier limit. Choose Create. The following message will be displayed notifying you that the fast drive capacity limit has been exceeded and the a carved VDRIVE will be created.

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Step 3: Select YES. The system will display what your new drive configuration will look like.

In this example, the new FuzeDrive Tiered Drive (Boot Drive C:) is made from a 934BG HDD plus 256GB of the SSD. The total capacity of the FuzeDrive drive is 1185GB. The new VDRIVE is 218GB.

Step 4: Select Next and the new Tier Drive will be created. You will see the message below.

Step 5: If not automatically completed by the software, you may manually extend the size of your new FuzeDrive with additional capacity added by the SSD or HDD using Windows Disk Management as described in the earlier section for accelerating a HDD in steps 4 and 5.

Example: Adding a 3TB HDD to an existing 120GB SATA SSD boot drive.

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Accelerate or Expand a Data Drive To accelerate a non-boot drive with an existing partition on it or combine two blank drives, run the FuzeDrive Wizard as detailed in the “Configure FuzeDrive” section above. FuzeDrive will scan your system and only display those options that are available to you based on your system’s configuration.

STEP 1: Select the “Create Tier” option and then “No” on the following screen.

Step 2: Select your drives. Unavailable drives, such as the Boot drive or USB drives will be grayed out and will not be able to be selected. Drives with partitions will say “Data” and the drive letter. Only one of the two drives may have data on it. Click the “Create” button.

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Step 3: The screen will identify how the new FuzeDrive drive will appear. If satisfied, click the “Next” button. The existing drive will temporarily go offline while it is converted to a FuzeDrive. Once complete, the data drive will reappear as a FuzeDrive. Appendix A, example A5, shows the Disk Manager configuration after converting a D: DATA drive to a FuzeDrive.

STEP 4: Use the Windows Disk Management tool to and use the new StoreMI virtual disk that is created.

Move All Data to Slow Tier The FuzeDrive utility may be used to remove acceleration using the “Move All Data to Slow Tier” option (“Remove Fast Media” in previous releases) and return the system to utilize just the single HDD (or slow tier device) as a single disk drive FuzeDrive.

NOTE: This does not uninstall the software. It simply migrates all data to the slow tier device and detaches the fast tier device.

This will free up the SSD to be used for other purposes or allows the SSD to be replaced with a different one if necessary. This action will also remove the RAM cache, however you can re-enable the cache on the single mode FuzeDrive if you wish.

Step 1: Select “Change Tier Settings”, and confirm by selecting “Yes”.

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Step 2: Select the Tiered Drive which you want to move all the data to the slow tier. Select the Move all data to slow tier option.

Step 3: Select the “Modify” button. The following message will appear.

By hovering the cursor over the FuzeDrive icon in the Systray, you can easily monitor the progress of the migration.

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IMPORTANT: The system will reboot, so save any important work. Also, any carve-out SSD vDrive created using the excess capacity over the fast tier license limit will be deleted when the fast media is removed. For this reason, ensure that any important data stored on the vDrive is backed up before performing the above operation.

Delete FuzeDrive – Data Tier The Delete FuzeDrive feature can be used to delete a FuzeDrive Data drive. All data on the drive will be destroyed so it is important to Backup your data before completing this operation. This feature DOES NOT work on a Boot Drive.

Step1: Select “Change Tier Settings”, and confirm by selecting “Yes”.

Step 2: Choose the Data Tier you wish to delete. The Tier will be marked as “Data” in the status column. Choose “Delete Tier” option in the Select Operation drop down menu

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After choosing Modify, you will be presented with a confirmation screen. Choose yes if you wish to continue

Step 3: The next screen shows you how much data will be deleted from the Data Drive. Make sure your data is backed up if you wish to keep the data.

NOTE: This is irrecoverable and ALL DATA ON THE DRIVE WILL BE DELETED.

4

Change Settings Use the change settings option in the FuzeDrive utility to change the following modes: • Disable/Enable FuzeRAM cache • Change between Virtual SSD and Virtual HDD modes Change RAM Cache Settings Run the FuzeDrive Wizard as detailed in the “Configure FuzeDrive” section above. FuzeDrive will scan your system and only display those options that are available to you based on your system’s configuration.

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Select the Enable RAM Cache Setting. The drop down menu gives you the option for RAM Cache Off or 2G Cache (2GB or 4GB for Plus version). Select 2G Cache and hit the Create button.

Change Declared Disk Type Settings

A FuzeDrive may be optionally declared to the operating system as either a Virtual SSD or a Virtual HDD.

In the type is set to Virtual SSD, this will support features such as TRIM commands when supported by the operating system. In this mode, FuzeDrive boot and data drives will be managed the same way as SSDs by Windows, i.e. they will not be subject to defragmentation during the Windows background optimization processes. This is the default and preferred mode.

If the type is changed to VirtualHDD, then the FuzeDrive will be managed by the Windows OS as the same way hard drives are and will be subject to background defragmentation operations automatically performed by the OS. However, defragmentation is not recommended for FuzeDrives, as (1) an SSD portion of the tier will be unnecessarily exercised and (2) the LBA is not linear with the physical HDD, so performance will not be optimized.

Run the FuzeDrive Wizard as detailed in the “Configure FuzeDrive” section above. FuzeDrive

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will scan your system and only display those options that are available to you based on your system’s configuration.

Installing a New Operating System or Moving the License

IMPORTANT: Deactivate your existing license BEFORE installing a new OS. This ensures that you can reuse the license after the OS installation. Installing a new OS will delete all of your data so be sure to back up prior to the installation.

When installing a new OS and reinstalling the FuzeDrive software, it will be necessary to properly clean the disk drives before they can be seen by the Windows setup procedure.

After deactivating the license (see earlier), if installing Windows via the standard USB or DVD setup disk method, on reaching the point where Windows prompts to select the disk to install the OS to, the disks may not be visible or may show partitions showing the 3MB Enmotus “EnTier_ESP” partitions.

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It’s important to note that using the Windows setup Delete option is insufficient to clean the disks properly.

Follow the instructions in Appendix B or consult the Enmotus online knowledge base at https://support.zoho.com/portal/enmotus/kb to ensure the disks are fully cleaned.

Checking FuzeDrive Status A system tray utility is provided for quick access to the FuzeDrive software status. In the lower right-hand corner of the desktop, click the upward facing arrow, then hover over the Enmotus “e” icon to see basic information about the FuzeDrive. Double-click to open the FuzeDrive configuration utility. Right-click to gain access to several high-level control functions, e.g., to pause and restart FuzeDrive activity.

Configuring FuzeDrive Using Systray Utility The systray application may also be used as a shortcut for several configuration or status functions, as well as turning the promotion/tiering functions off while running backups, for example.

Right Click on the “e” icon in the sytray to display all of the configuration options.

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FuzeDrive Systray Configuration Options Configure TierDrive Launches the FuzeDrive Utility T00 Tier Drive  Allows you to change FuzeDrive configuration settings Tiering Rate  Rate specifies how many IOs are needed to cause a promote, how of- ten promotes occur, and how many promotes are performed at a time

• Aggressive (1 IO, 2s, 32 promotes) (default) • Normal (4 IOs, 8s, 16 promotes) • Slow (50 IOs, 60s, 2 promotes) • Off (disable promotes and IO stats collection) Tiering Priority  Priority determines the activity threshold before tiering is postponed.

• Off (never postpone)

• High (500 IOPS)

• Medium (50 IOPS) (default)

• Low (2.5 IOPS) RAM Cache  Enables or disables FuzeRAM™ Cache • 4G (Plus license only) • 2G • Off Errors  Adjust error reporting • Disable Errors and Warnings • Error Information • Clear Error Flags Drive Controller Provides details on the storage system Information Check for Updates Checks to see if there is an updated version of FuzeDrive available Provides additional help screen and documentation About FuzeDrive Provides information about the latest version of FuzeDrive Allows you to send dignostic information about your system for additional support

Disabling Promotes and Statistics To temporarily prevent the FuzeDrive from learning from drive activity during backups or disk scans or virus scans or any large-scale data reorganization tasks, you can uncheck “Enable Promotes” in the Systray right-click menu. This stops both statistics gathering and acceleration tasks.

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You can also use the command line in an Administrator PowerShell or Command Prompt (e.g., to add these to your backup script) by entering:

> ecmd --stats t=0 off

Re-set “Enable Promotes” in the Systray menu (or change the “off” command line parameter to “on”) to re-enable statistics gathering when the task is complete.

Uninstalling FuzeDrive Software FuzeDrive reorganizes the Windows raw disks in order to function properly. Though a FuzeDrive can be converting to Single mode by migrating all data to the slow media, it is currently impossible to unfuze and revert back to a non-FuzeDrive configuration. Completely uninstalling the software is therefore not possible for bootable FuzeDrives without utilizing another disk and a third-party OS migration tool.

IMPORTANT: Backup all important data or the entire operating system BEFORE attempting to uninstall FuzeDrive entirely from the system as the following operations will result in the data on the FuzeDrive being deleted.

Enmotus FuzeDrive may be uninstalled using Windows Settings “Apps & features” tool. Uninstalling does not remove the FuzeDrive driver, so all data on the FuzeDrive remains accessible, but the driver will no longer optimize performance and will slowly migrate all data back to the slow tier.

Step 1a: Backup or migrate any important data currently stored on the FuzeDrive drive to a separate disk drive using a commercially available data migration tool. Another blank hard disk or SSD attached to the system SATA controller is highly recommended for this step (not a USB drive) as we will need to be able to boot from this drive in later steps (unless the USB drive is transferable to the motherboard SATA ports).

OR

Step 1b: If, after migrating other data, there is enough room on the fast drive to hold the OS, you can convert the FuzeDrive to Single mode by using the “Remove Fast Media” option. This will move all data to the slow drive and free up the SSD to be used as a target to clone from the FuzeDrive. This process may take a long time to complete. Then you can clone from the FuzeDrive to the SSD that was formerly part of the tier. Remember to clone the FuzeDrive virtual drive, not the slow drive itself.

Step 2: Boot the system from the migrated disk created in step 1a or 1b. Check the boot drive is

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operating as expected and the FuzeDrive is no longer the boot drive.

Step 3: Click on the Windows start menu icon, type “FuzeDrive” to search for the FuzeDrive utility, and run it

IMPORTANT: The following step will erase all data from the FuzeDrive!

Step 4: Select “Change Settings” then check the box next to the FuzeDrive, then click “Delete” to free the original drive(s) and make them usable by Windows.

Step 5: Uninstall the Enmotus FuzeDrive software from the cloned boot drive.

Step 6: (optional) You can roll back to the Standard AHCI driver by going to the . Open Storage controllers, right-click EnTier Virtualized AHCI Controller, and choose “Update Driver.” Click “Browse my computer” then “Let me pick,” and choose Standard SATA AHCI Controller.

The system will no longer contain any FuzeDrives.

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Troubleshooting

Unable to activate software using the license key Check the system is connected to the Internet and reenter the license key, ensuring there are no extraneous spaces. Also check the license numbers carefully to ensure they match those from the email received when the software was purchased or documentation provided with the system. If you have used this license more than once without deactivating, contact Enmotus Support. RAID is installed and FuzeDrive will not convert the boot drive Bootable RAID systems are not supported by the FuzeDrive software. “Could not shrink highest volume” when removing fast media or transforming my boot drive Open Microsoft Disk Management and check if there is one or more system (Recovery/Reserved/OEM) partitions on the boot drive to the right of your data volumes.

I If a system partition exists, right-click the last data partition (C:, in the example above) and choose “Shrink Volume.” Reduce the size of the volume by 4000 MB. Then use a third-party partition management tool (e.g., MiniTool Partition Wizard or AOMEI Partition Assistant) to move the system partition(s) to fill the gap created between the data volume and the reserved partition(s), leaving 3 or 4 GB free at the end of the disk. Now open the FuzeDrive utility and repeat the operation. My system no longer shuts down or hibernates Hibernate (including Fast Startup and Hybrid ) may not be possible with all drive configurations if your system supports multiple storage controllers. You can right-click the Systray icon and choose “Drive Controller Information” to determine how many controllers there are and under which controller each drive resides. When possible, ensure that all FuzeDrive disk devices are attached to the same SATA controller. For Windows 7, the fuzed devices must be attached to the first 2 ports (i.e., in Drive Controller Information, the drive must have the same “Host” number and “Bus” numbers must be 0 and 1).

If the system is not shutting down, either disable Fast Startup or attempt to re-optimize your hibernate file by opening an Administrator PowerShell or Command Prompt, and entering:

> ecmd --hiberlock I need more information, or my issue is not addressed here See https://support.zoho.com/portal/enmotus/kb for additional information in the online FAQ and knowledge base which may contain more up to date information.

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Appendix A: Example Drive Configurations and FuzeDrive Options

Pre-Convert Example Configurations

Enmotus FuzeDrive Disk Management Drive Configuration A1.

➢ SSD Boot Drive (C:) ➢ Blank SSD - available for slow tier for C: ➢ 2x Blank HDDs – both available for slow tier for boot drive or new non-bootable FuzeDrive

A2.

➢ SSD Boot Drive (C:) ➢ HDD Data Drive (D:) ➢ Blank HDD - available for slow tier ➢ Blank SSD - available for fast tier for D: or slow tier for C:

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A3.

➢ SSD Boot Drive (C:) ➢ HDD Data Drive (D:) ➢ SSD Data Drive #2 (E:) ➢ Blank HDD (available for slow tier)

A4.

➢ SSD Boot Drive (C:) ➢ HDD Data Drive (D:) ➢ HDD Data Drive (E:) ➢ Blank SSD (available for fast tier for D: or E: or slow tier for C:)

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Post-Convert Example Configurations

A5.

➢ SSD Boot Drive (C:) ➢ HDD Data Drive (E:) ➢ FuzeDrive Data Drive (D:)

A6.

➢ FuzeDrive Boot Drive (C:) (in legacy MBR mode) ➢ HDD Data Drive (E:) ➢ Blank unused SSD

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Appendix B: Cleaning Disks Previously Used as a FuzeDrive during Windows Setup

IMPORTANT: The following steps will completely erase all data from the drives. Ensure you have backed up all important data before using the following commands. Also ensure that you have selected the correct drive. Remove any drives that are not required for the installation if necessary to avoid confusion so that you only have the 1 or 2 drives used as a FuzeDrive connected, along with the USB or DVD Windows setup drive.

For UEFI bootable FuzeDrives, the previously used disks will start with volumes labeled "EnTier_ESP". Identify the 2 disks (e.g., disk 0 and disk 2) for later. For MBR bootable FuzeDrives or non-bootable FuzeDrives, the previously used disks will not be displayed at all. We will need to identify them using diskpart command line tool.

Step 1: From the disk selection menu in the Windows setup process (where Windows asks where to install the OS), press Shift + F10 keys at the same time to open a command prompt.

Step 2: Enter diskpart then enter list disk

In the above example, we have three disk drives and a USB drive. Disks 0 and 2 were previously used in a FuzeDrive. Disk 1 is an SSD data drive, and disk 3 is the Windows setup USB drive.

Step 3: Identify the disks previously used in the FuzeDrive. Use the size of the disk and the detail command (see Step 4) if necessary, taking special care to not accidentally select the Windows setup USB disk or any other drives you may have left attached. It is highly recommended if you cannot clearly identify which were the fuzed disks to shut down your machine and disconnect any devices you do not want to touch, and reboot. They can be reattached after Windows is installed.

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Step 4: Select a disk, ensure it is the correct one in the detail readout, then clean it (i.e. delete all data and metadata). Assuming the example above, disk 0 and 2 were the disks needing to be cleaned:

DISKPART> select disk 0

DISKPART> detail disk

DISKPART> clean

DISKPART> select disk 2

DISKPART> detail disk

DISKPART> clean

DISKPART>

Step 5: Close the Command Prompt window and return to the Windows Setup disk selection menu

Step 6: Refresh the disk select window to show the clean drives. Any drives should now be visible and shown as empty, and all FuzeDrive metadata has been safely removed.

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