Transport for London Annual Report and Statement of Accounts 2010/11 MAYOR OF LONDON Transport for London Contents Contents Message from the Mayor 4 Improve the safety and security of all Londoners 32 Commissioner’s foreword 6 Spotlight: Safety first 34 The year at a glance 8 Spotlight: Look out for your mates 36 Operational performance 10 Improve transport opportunities for all 38 Effective and efficient business operations 12 Spotlight: Transforming lines and lives 40 Progress on the Mayor’s Transport Strategy 14 Reduce transport’s contribution to climate change Support economic development and population growth 16 and improve its resilience 42 Spotlight: Vital London 18 Spotlight: Clean, green and red all over 44 Spotlight: A Capital crossing 20 Spotlight: Plug in, power up… go! 46 Spotlight: Victoria reigns 22 Support the delivery of the London 2012 Olympic and Spotlight: Tunnel visions 24 Paralympic Games and its legacy 48 Spotlight: 2012 and beyond 50 Enhance the quality of life for all Londoners 26 Spotlight: Shipshape in Brixton 28 Statement of Accounts 52 Spotlight: Pedal power 30 Annual Governance Statement 184 Chief Officers 190 Members of TfL 191 Directors of Crossrail Ltd 193 Membership of TfL panels and committees 194 Remuneration 196 2 Transport for London > Annual Report and Statement of Accounts 2010/2011 Contents 3 Message from the Mayor Contents At the beginning of the 20th In the early 1990s the tide began to turn. Clapham Junction and Surrey Quays to create a Population, jobs and confidence returned. An array seamless rail link around the city. century London was the capital of infrastructure investments made that prosperity I’m thrilled so many have taken to two wheels possible including the Jubilee line and Docklands of the world. following the launch of my flagship Barclays Cycle Light Railway (DLR). When we look at London Hire Scheme. Our distinctive blue bikes have We were the global centre of banking, we today we see incredible potential. However, every become part of the fabric of London life and I exported clothes to India and China, we imported Londoner knows our ageing transport infrastructure believe we will become one of the world’s great timber from Canada and sold it back as tennis can lead to delays and inconvenience. racquets, and all that wealth was created with cycle-friendly cities. Victorian capital and 19th century infrastructure. In a year when public sector finances were On the roads we have removed unnecessary squeezed the Government’s agreement to traffic lights, re-phased others and introduced In 1836 the world’s first commuter railway brought commit funding for our transport modernisation a permit scheme that forces utilities to get clerks and office workers into the City and 20 years programmes was vital. My argument was simple: permission before they can dig up our roads. later it was the world’s first underground railway London is the UK’s economic engine room and its However, more can be done and my team are that showed the daring and invention of this city in prosperity is at the root of the country’s return to working on further plans to improve the flow dealing with the problems of mass transit. economic health. As a result the Tube upgrades of traffic. will continue and Crossrail alone will provide a 10 The Victorians built the first tunnel under the challenges that arise; and to continue to build per cent increase in London’s rail capacity. Thames and virtually every bridge that now spans Crime on the transport system continues to fall the infrastructure and run the crucial transport as the result of a productive partnership between the river. Right up to the Second World War our Yet even the act of modernisation causes services that keep our great city moving. TfL, the Metropolitan Police and the British city continued to boom. But a post-war loss of disruption from closures and teething troubles Transport Police. Our Tubes, trains, buses and confidence saw us fail to make the investments as new infrastructure beds in. But Transport for stations are now low-crime environments. We will necessary for long-term competitiveness. London (TfL) is making real progress on reliability. make them even safer. We failed to upgrade the Tube – and I could take The system is experiencing fewer failures and you to see bizarre 1930s Bakelite fuses and knobs recovering faster if they do happen. Improved reliability, increased capacity and a safer travelling environment are critical to the success that are still being used to this day at Edgware Last year we took a step closer to the completion of the 2012 Games next year. This will be the first Road. In the course of an entire century we built of an orbital railway with the opening of ‘public transport’ games and we are well prepared. only one new bridge east of the Tower of London. London Overground’s East London line. It has We ran our Routemaster buses into the ground Boris Johnson boosted communities in the east and south by So it has been a good year. But we are not and lacked the energy to replace them with a new Mayor of London and providing improved access to jobs and leisure complacent. More must be done and I have bus specifically suited – as the Routemaster was – Chairman of Transport for London opportunities. Next year we will connect the best possible team in place to tackle the to the needs of this Capital. 4 Transport for London > Annual Report and Statement of Accounts 2010/2011 Message from the Mayor 5 Commissioner’s foreword Contents This year TfL carried a record Operational performance is, of course, a significant improvements to the way the Tube key priority. Reliability is improving, but we upgrade programme is managed, with dramatic number of passengers and fully recognise that we must constantly reductions in weekend closures. Better still, operated more services than improve what we do to minimise disruption we’ve been able to cut costs substantially. and the inconvenience it causes, particularly We are on track with our preparations for the ever before. interruptions to services at the busiest times of 2012 Games. All the infrastructure is in place It has achieved this while managing the biggest the day. and we are continuing to work closely with our upgrade and investment programme seen across The Government Spending Review was good partners and local communities to ensure a the Tube and rail for generations. news for TfL. We had to take our share of successful event. This has been coupled with an ambitious cost the pain of the Treasury’s deficit reduction All of this was achieved due to the hard work of saving exercise to protect frontline services. programme, but we kept the funding necessary TfL staff, our contractors and many partners. My Our previous savings target of £5bn has been to upgrade the Tube, build Crossrail and maintain thanks to them all. revised to £7.6bn – with £4.6bn of that already London’s comprehensive bus network. secured. The salaries of senior staff were frozen With funding secured, our major projects are for a second year running and the Chief Officers progressing well. Crossrail is on track with and I declined our performance pay awards. many of the big contracts already let and The number of director-level posts at TfL is construction under way at sites across the being reduced by 25 per cent and our support Peter Hendy CBE city. Since TfL took over Tube Lines and ended functions are being rationalised. Commissioner the failed PPP, we have been able to make Transport for London 6 Transport for London > Annual Report and Statement of Accounts 2010/2011 Commissioner’s foreword 7 The year at a glance Contents London The first air- The western Overground’s conditioned extension of the East London Tube goes into Congestion route opens to passenger service Charging zone the public Spending Review is removed London Bus crime is at secures vital Overground’s its lowest level investment East London route for six years in London’s extension to Highbury key transport & Islington opens projects April May June July August September October November December January February March 2010 2010 2010 2010 2010 2010 2010 2010 2010 2011 2011 2011 Barclays Cycle Three-car TfL secures Hire and the first trains increase funding for two Barclays Cycle capacity on DLR 90 extra hybrid buses All Tube Superhighways upgrades launch A new platform Barclays Cycle now under TfL at Stratford Hire journeys reach control following Regional Station 2.5 million just six the end of the opens ahead of months after the Public Private 2012 Games scheme’s launch Partnership 8 Transport for London > Annual Report and Statement of Accounts 2010/2011 The year at a glance 9 Operational performance Contents Buses Docklands Light Railway 2010/11 2009/10 2008/09 2007/08 2006/07 2010/11 2009/10 2008/09 2007/08 2006/07 Passenger journeys (millions) 2,289 2,257 2,247 2,176 1,880 Passenger journeys (millions) 78 69 66 67 61 Kilometres operated (millions) 486 483 478 468 458 Kilometres operated (millions) 4.7 4.6 3.9 4.4 4.4 Percentage of schedule operated On-time performance (per cent) 97.4 94.8 94.6 97.3 97.8 (per cent) 97.4 97.1 97 97.5 97.5 Passenger satisfaction (score) 81.4* 91.9 92 97.3 96.8 Excess wait time (high frequency) (minutes) 1.0 1.1 1.1 1.1 1.1 Note: *During 2010/11, the scoring system changed from the previous Serco measure to the TfL CSS measure.