REFERENCE NOTES

Design Thinking for Educators: Re-Imagining the School Library September 2012 Matt Lee

Edutopia is an organization “dedicated to improving the K-12 learning process” Design Thinking for by building 21st century learning skills. Their primary goal is to help students to: Educators: Re-Imagining find information, assess the quality of information, and creatively and effectively the School Library ...... 1 use information to accomplish goals. They work toward these outcomes by offering professional development to educators, among other activities. Libraries in the News...... 2 I participated in a recent Edutopia online workshop called “Design Thinking for Educators.” The five-week course encouraged participants to re-engage with Little Free Libraries ...... 2 challenges using design thinking strategies. As Edutopia states, design thinking “isn’t just about specific steps to follow in order to innovate … [T]hinking like a Teaching Simple Machines designer can transform the way you approach the world when imagining and at LaCrescent Public creating new solutions: it's about being aware of the world around us, believing that we play a role in shaping that world, and taking action toward a more Library...... 4 desirable future.”

AskMN Now Embedded in In order to unite the ELM Databases...... 5 hundreds of participating educators from across the globe, Edutopia proposed ELM Spotlight...... 6 thinking around a shared topic. That topic sparked What is MILI?...... 9 particular interest for me, and I thought it might be CPERS Column...... 10 interesting to you, too: “How might we re-imagine the library for today’s Watch for ROI at MLA, student?” Participants MEMO, & Education were asked to focus on Minnesota...... 11 this challenge as they made their way through a number of design thinking Lead the Change...... 11 exercises:

Topsy: An Aggregator of Discovery: Participants were encouraged to seek inspiration outside of the Social Networks ...... 12 education world, and look to student behaviors, emotions, and interactions – as well as physical places and services – that would shed creative light on library services. What can a mall kiosk tell us about presenting information? Where are places that students feel they can focus?

Interpretation: During this phase, participants surrounded themselves with notes, photos, and other items from the discovery phase and tried to identify larger themes and insights. Participants then took those insights and turned them into “How might we” statements, which are open questions that lead to brainstorming around ways to take advantage of insights. For example, if a participant discovered the insight that people classify information in unique ways, the “How might we” statement could be “how might the library

Reference Notes - September 2012 1 customize itself for each individual?”

Ideation: Those “How might we” statements were then used to brainstorm ideas.

Experimentation: Participants were then asked to choose the best ideas from that brainstorming session and to prototype them. Educators submitted videos, drawings, photo collages, and models that communicated tangibly what their solution to the challenge was.

I took several things away from this workshop. One is that re-imagining the school library is hard. Most participants struggled to come up with truly innovative solutions (myself included). Another is that many Minnesota libraries are already doing the bulk of the things participating educators proposed. In some cases, we may have as much a communication need as an innovation need.

More generally, the design thinking process itself seems very helpful. It focuses on people and needs and encourages creativity and new idea generation. It allows for flexibility in identifying issues and proposing solutions. Choosing the right scope for inquiry seems essential, however, and topics that are either too broad or too narrow might lead to frustration – especially in a group environment.

If any of this sounds interesting, check out the Design Thinking workshop schedule page: http://www.edutopia.org/design-thinking-workshop-schedule. As of this writing, you can access on each step of the design thinking process which include some very well-done (and short) videos providing guidance (and inspiration!) on the process.

Libraries in the News Carla Pfahl

Minnesota Headhunter, a blog about Minnesota jobs and business news, has an article titled “9 Ways Your Public Library Can Enhance Your Job Search,” at http://tinyurl.com/cudjlvr. The article was written by Jessica Hernandez of http://www.greatresumesfast.com and highlights 9 different ways public libraries can benefit job-seekers, from to workshops to free Internet and even networking options. Because looking for a job can be a stressful time, Hernandez lists “Stress Relief” as number 9 on her list:

“Because job searches often require as much effort as a full-time job, it’s important for seekers to find ways to relieve stress. Fortunately, many libraries offer yoga, meditation, and other health and fitness classes that can provide much needed stress relief while you’re looking for work.”

Yoga at the library! I can see that attracting more people to the library as well.

Little Free Libraries Beth Staats

If you haven’t seen one in your neighborhood yet, chances are that you will soon. Little Free Libraries are popping up all over the place. They resemble a large birdhouse or mailbox but instead of birds or mail, they contain books. A Little Free Library is a place for neighbors and community members to share books at no cost and to promote literacy and a love of reading. The idea behind the Little Free Library is to take a , and leave a book. Little Free Library, Ltd., got its start in Wisconsin as a program of the non-profit, tax-exempt organization Wisconsin Partners for SustainAbility. As Little Free Libraries have been sprouting up, so too has news and media coverage of the program. Recent articles have appeared in blogs and local and national newspapers, and there was even a recent event at the Mall of America.

Todd Bol, of Stillwater, MN, started putting up these “little free libraries” in 2009, after the death of his mother. Just two years later, Bol and his fellow founder, Rick Brooks, have reached and passed their goal. There are now over 2,509 Little Free Libraries. This number surpasses the number of libraries built by Andrew Carnegie. Bol hopes to double the number of Little Free Libraries in six to nine months. To do this they have recently launched a “Small Towns Initiative”

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which held an event on Friday, August 17, 2012, at the Mall of America, by sponsoring construction of over twenty custom-painted Little Free Libraries for Small Towns. Supporters included Simon & Schuster, Candlewick Press, Disney and Random House, Mortenson Construction, Sherwin Williams and Microsoft. Little Free Libraries for Small Towns, part of the Little Free Library program, is aimed at small towns in rural America. “The idea is to promote literacy and community-building by supporting book exchanges specifically in smaller communities that do not have ready access to a public library.” You can request a Little Free Library for your small town by filling out a form that is available at http://www.littlefreelibrary.org/little-free-libraries-for-small-towns.html. The program is initially only accepting applications for communities in Wisconsin and Minnesota but is hoping to partner with organizations in other states as well.

The Little Free Library website at http://www.littlefreelibrary.org/ has all sorts of information to help those who are interested in building a library or those who would prefer to purchase one already built. Plans and tips for those interested in building their own Little Free Library are available at http://www. littlefreelibrary.org/plans-and-tips-for-builders.html. If you’d rather order one that is already built, you can choose from several designs including the Classic, the Classic Standard, the Friendly-By-Nature, which is made from 100% recycled materials, the Rustic Amish Shed, the Basic, which is ready for you to paint or decorate as you like, the Double-Wide Cranberry Crate, and even the Little Red British Phone Booth Library.

If you do plan to set up a Little Free Library, you will want to be sure to register it. This will make the library official and will include a sign, number, and inclusion on the Little Free Library map. The map was created by folks using Google Maps and it includes all registered Little Free Libraries throughout the world including a few in Africa, India, Australia, and Europe. Using the map is a great way to locate a Little Free Library near you. The map can be accessed at the Little Free Library site.

Every time I see a Little Free Library, I smile. I’ve seen them when driving, walking, and biking, and each time I see one, I take a picture of it. The photos included are Little Free Libraries located in South Minneapolis within just a few blocks of one another. Some are painted to match the house they stand in front of, and others are unique in their own right. If you have a registered Little Free Library, or have seen one in your neighborhood, take a moment to send us a picture of it and we will feature it in the October issue of Reference Notes. And don’t forget that when you see one, take a look to see what’s inside; it could be a great book you read as a child, or one that you have wanted to read. For more information on Little Free Library, Ltd., visit http://www.littlefreelibrary.org where you can see photos of all sorts of hand- painted, original art libraries and view televised coverage of the program from NBC Nightly News to a National Canadian TV broadcast.

Reference Notes - September 2012 3 Teaching Simple Machines at LaCrescent Public Library LaVonne Beach, Director, LaCrescent Public Library

[editor’s note: While visiting with Ms. Beach at her southeastern MN library following a workshop in the local school district, we learned about a creative program she ran this summer. We’re always on the lookout for STEM-related activities in libraries, so we asked her to tell us about it.]

The summer reading program at LaCrescent Public Library took the “Dream Big” theme from the Collaborative Summer Learning Program (CSLP) and integrated it into a program that taught the five basic machines. Thanks to an IEEE grant, the library was able to purchase educational Lego kits to support the program.

The goal of the program was to teach the basics of machines and how they are used in the everyday world, in a non-school setting. Our hope was that when the students return to school in the fall, they will have more of an interest in science and see its application beyond the classroom.

We had two groups take part each week. The morning session offered children younger than 8 the opportunity to listen to stories and use bigger Lego blocks to explore concepts. The older kids came in the afternoon and (after having the current simple machines explained) experimented with the smaller Lego building blocks to create projects and experiments.

In the morning session, we used the Lego Education StoryStarter (http://www.legoeducation.us/eng/misc/StoryStarter. cfm) with the younger children. A simpler approach was used to demonstrate the simple machine that we were talking about that week. For instance, if the simple machine topic was the lever, the morning group listened to stories demonstrating balance like High-wire Henry by Mary Calhoun. They then engaged in a hands-on project, such as building a Lego bird. Balance was demonstrated by adding to the beak and tail of the bird.

The Lego Education StoryStarter gave us a way to demonstrate that literacy is an exciting experience and not bounded by the covers of a book.

The afternoon group might watch a short video or listen to a story on the topic to be discussed. Then we would demonstrate the simple machine by explaining how everyday gadgets worked. When talking about gears, for example, we had a hand mixer, a bike and a clock to point out the gears.

Over the course of the 6-week summer reading program, we gave kids an avenue to feel creative in a space that did not feel like school. We made sure that we had interesting and fun hands-on projects.

The program was so well received that we had to limit the number of children who could participate. We are already planning for our 2013 summer reading program. We will be advancing to electricity and circuits! With the help of some local electrical engineers we are anticipating a super-charged program next summer.

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AskMN

AskMN Now Embedded in ELM Databases Carla Pfahl

Recently, the AskMN chat widget was added to ELM’s EBSCOhost databases and ProQuest Newsstand. Now, searching those databases you will see either an Ask a Librarian chat window (in EBSCOhost) or link (in ProQuest) embedded in all search result pages.

In the short time the widgets have been available, people have begun to use them. Here is a question we received from a joyful school librarian:

“Why is ELM so awesome and why do you make my job as a school librarian so easy? You make me look like an information super hero!!! I am pretty impressed with this search embedded reference help!”

This is another way Minitex is looking to reach point-of-time and -need researchers with AskMN. Look for the AskMN chat widget in ELM’s Gale and Britannica products soon!

Reference Notes - September 2012 5

ELM Spotlight

ELM To-Go Jennifer Hootman

Among the various characteristics ROI hopes to be known for, “responsive” would be one. Using a responsive design approach, our IT department created a mobile-friendly version of the ELM Portal. Now you can experience unfettered searches on your mobile device (just not while driving). To see our mobile- friendly ELM Portal, grab your and go to http://www.elm4you.org/.

If you have questions about ELM Mobile, drop us a line at [email protected].

STEM Workspace Available in Britannica Student Edition Beth Staats

Some of you may be familiar with the workspace available in the Britannica resources. The workspace is a quick and easy way to collect and save research materials. This includes articles, videos, images, quotations, essays, websites, and anything else you might find in Britannica. There is no limit to the amount of items you can save to a workspace. A workspace can be private, for your use only, or it can be shared with students, teachers, parents, friends, or anyone you’d like to share it with. Over the summer I began working on a shared workspace containing content relating to STEM. The shared STEM workspace has four “projects” in it. Projects are a way to arrange or organize a workspace. The shared STEM workspace contains Science, Technology, Engineering, and Math projects within it. Each project contains materials directly related to it. For example, in the Technology project, you can find information on biotechnology, software engineering, and data encryption. In the Math project, you can find information on Boolean algebra, graphing functions, and statistics.

To access the shared STEM workspace, you will need to use the Britannica Online Student Edition and click on the Workspace tab near the top of the page.

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From there you will select the See a Shared Workspace tab and enter STEM MN as the workspace name. (Be sure to use ALL CAPS for workspace name!) The last step is to click on OK and you’re in!

You can then select from the 4 projects within the workspace. Because this is a shared workspace, others cannot add to it, unless they have the password. If there is something you find in Britannica that you would like to see added to the shared STEM workspace, please let me know and I’d be happy to include it. For more detail on accessing the shared STEM workspace, check out the brief tutorial at http://www.minitex.umn.edu/Training/Browse.aspx?Filter=SelfPaced or on YouTube at http://youtu.be/2o0E3bJ_mqM.

Fall ELM Webinars

Register now for our Fall ELM webinar offerings, September – December 2012: http://www.minitex.umn.edu/Training/Default.aspx?Filter=ELM

As the "Back to School" season approaches, Minitex Reference Outreach & Instruction has a new group of ELM webinar offerings packed with practical information you can apply to work or your personal interests.

Here’s a sampling of upcoming sessions:

• Just Search: EBSCOhost • Just Search: InfoTrac • Just Search: ProQuest • ELM Databases for Grades K-5 • ELM Databases for Grades 6-8 • ELM Databases for Grades 9-12 • What's New with ELM? • History Day Resources in ELM • STEM Resources in ELM • Britannica's Interactive Learning Materials • Information Literacy – Do Students Know What They Are Looking For? • ELM Over Lunch Series • ELM In Depth Series

Reference Notes - September 2012 7 FY12 ELM Report ELM Personalized Matt Lee

I remember the funny combination of excitement and heart-rending dread when back-to-school time rolled around for me as a kid. Media folks probably remember this feeling, too. You’re right in the middle of it. Welcome back to school!

Well, you certainly have a lot to plan and a lot of priorities. So if managing database access via your school’s website is a long-standing to-do item that causes you some amount of dread, remind yourself about ELM Personalized.

ELM Personalized might be right for you if:

• You don’t purchase many databases beyond ELM

• You don’t have the time or tech support to set up direct links to individual ELM databases

• You’re looking for a way to provide easy access to ELM databases whether at home or at school

• You’d be interested in building a website for your teachers and students that lists just the ELM databases most relevant to them (which takes about 15 minutes to set up and requires no technical skills).

An ELM Personalized page includes your library’s branding and contact information and includes only the ELM databases you select. You can also get basic usage statistics. Check out the site for more on how it works and to watch the five-minute intro video: http://www.elm4you.org/personalized.

ELM Personalized is guaranteed to reduce database- access-induced dread by at least 50% or your money back.*

*this is an empty promise

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What is MILI? focuses on the research process rather than on teaching specific tools or resources. For instance, when using the LeAnn Suchy, MILI Program Manager, Metronet ELM databases, we focus on teaching how to choose the correct database, evaluate its content, and manage As librarians who don’t the data and resources found, rather than teaching work in a library know, what how to search one specific database. The teaching we do is always puzzling of the research process is woven throughout the MILI to library outsiders. Most curriculum in the form of the MILI three Rs: people associate librarians with public, school, or • Research: Improve students’ ability to conduct research academic libraries, and if by teaching their instructors a research process focused we don’t work in one of on the five steps of the Research Project Calculator. those, what do we do? • Reliable Resources: Help teachers and students I work at Metronet, the identify and use available, reliable resources during the multitype library system in research process to produce accurate, authentic research the Twin Cities metro, and products. I’m used to being asked what I do by those outside • Responsible Use: Increase teachers’ and students’ the library world. But often I hear that question from understanding of the legal and ethical issues related to library insiders, the librarians and library staffers across information and technology use, including plagiarism and the state, too. My typical answer is, “I manage the MILI copyright. program, the Metronet Information Literacy Initiative. Metronet works with public school districts and I go Each month MILI addresses one or more of the three Rs. into schools and do training for teachers and media Web 2.0 tools – blogs, wikis, online collaboration and specialists.” presentation tools, and more – are included in context when their use enhances teaching and student learning. Those sentences sum up a pretty large program that would take a long time to explain in polite conference Other important goals of the MILI program are to raise chit chat, so here’s your chance to really find out what awareness of the impact of library media programs MILI is. on students and teachers, to encourage collaboration between media specialists and teachers, and to enhance Metronet is one of the seven multitype library communication between different types of libraries. The systems in the state. The multitypes provide critical effects of the MILI program are immediate. Teachers links between academic, public, school, and special report collaborating more with their media specialists libraries. Each multitype responds to the needs of the which leads to more teaching of research skills and an librarians in its region by providing services that can expansion on the use of technology in the classroom. include consulting, facilitating communication, sharing Teachers also report that their students become more of resources across all types of libraries, specialized proficient in identifying reliable resources and using them training, professional and staff development, and responsibly. providing other networking opportunities. Besides collaboration within the school building, media In the seven-county Twin Cities metro area, one of specialists in the MILI program often report higher the needs Metronet identified was for professional collaboration with librarians from other organizations development for K-12 media specialists, particularly and/or higher usage of statewide library resources. around information literacy. In 2006, two years At different points throughout the year we bring in after the Minnesota Educational Media Organization guest academic librarians and Minitex librarians to talk (MEMO) Recommended Standards for Information about post-secondary expectations for research and and Technology Literacy were created, Metronet to showcase library resources across the state like the began developing MILI as a model for professional ELM databases, AskMN, and Minnesota Reflections. development that could be used in any district to train Participants’ responses are overwhelmingly positive teachers and library media specialists on the concepts to these interactions. We stress that what they teach in the MEMO Standards. K-12 students about research carries over into how well students do in higher education and beyond. MILI is a school-year-long training program that

Reference Notes - September 2012 9 So to sum it up, teachers and media specialists spend ten months in the MILI program. They learn about the research process and how to integrate the three Rs into their teaching. All Metronet-created training materials for the MILI program are licensed under a Creative Common license and MILI can be adapted in any school district. Metronet encourages the use and adaptation of training materials by librarians, teachers, and media specialists. To learn more about the three Rs and the topics we go over each month, visit the MILI Wiki: http://metronetmili.pbworks.com. (NOTE: We add content as we go, so most months for the 2012-2013 training will be empty. Visit the archives at the bottom of the page to view full curriculum from past years.)

MILI is currently in place in Minneapolis Public Schools and Bloomington Public Schools. Previous years have included programs in District 112, Spring Lake Park, and St. Paul Public Schools. If you have any questions about MILI, or if your metro-area district is interested in partnering with us for the program, I’d love to hear from you: [email protected].

CPERS Column

Upcoming Group Renewals

Quite a number of e-resource group renewals are coming up: ProjectMuse; APA (American Psychological Association); BioOne; Sage Premier; MLA International Bibliography; Philosopher’s Index; SPORTDiscus; and Music Index, just to name a few. Please keep an eye out for CPERS emails regarding these renewals or check into your MyLibrary account every once in a while: https://www.minitex.umn.edu/MyLibrary/Login.aspx.

Ebook Soundtracks

Multimedia—annotation, videos, games, illustrations—is nothing new when it comes to . But what about listening to music while you’re reading—specifically music chosen to enhance what you’re reading? What do you get when you mash up an with music? An ebook soundtrack! Booktrack is a company creating ebook soundtracks; in an FAQ, they describe a booktrack as “a new and engaging way to read by matching synchronized music, sound effects and ambient sound to the text of e-books that is automatically paced to your reading speed. Like a soundtrack for movies, Booktrack brings another level of energy and engagement to e-reading.” Now what about that catalog record for an ebook soundtrack . . .

The Booktrack FAQ can be found here: http://www.booktrack.com/downloads/Booktrack%20Website%20FAQ%20.

Here’s what the NY Times has to say about Booktrack: http://www.nytimes.com/2011/08/24/books/booktrack-introduces-e-books-with- soundtracks.html

Indaba Music partnered with Booktrack to create the first crowd-sourced ebook soundtrack for H.G. Wells’ The Time Machine: http://z.umn.edu/909

CPERS at MLA and NDLA Annual Conferences

Fall marks the return of cooler weather and state library conferences. CPERS staff will be attending the Minnesota Library Association Annual Conference in St. Paul and the North Dakota Library Association Annual Conference in Fargo. View from the Minitex table at the MELSA tent at the 2012 Minnesota State Fair

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At the MLA conference, we’ll be participating in three presentations: Appy Hour Breakfast; Things in a Flash: An Ipad App Buffet; and Living Banned Books. We’ll most likely take a turn at the Minitex table in the exhibits hall, too. An agenda and presentation descriptions can be found on the MLA website: http://mnlibraryassociation.org/uploads/conf12/MLA_AnnualConf12_Agenda.pdf. We look forward to seeing our fellow library folks!

______

Watch for ROI at MLA, MEMO, & Education Minnesota Jennifer Hootman

If you’re planning to attend the annual Minnesota Library Association, MEMO, and/or Education Minnesota conferences this Fall, be sure to visit ROI at our ELM booth in the exhibit halls and come hear our presentations. MLA Annual Conference, October 3-5 – St. Paul RiverCentre, St. Paul, MN

• ELM Mobile: Databases-to-Go (Wednesday, Oct. 3 – Session A, 2:00-3:00 pm) Matt Lee & Jennifer Hootman, Minitex

• AskMN Open Discussion Forum (Friday, Oct. 5 – Session G9, 9:00-10:00 am) Carla Pfahl, Minitex; Christine Clifford, Hennepin County Library System; Karen Dubay, Bethel University; Brian J. Lind, Rochester Public Library; Kimberly Feilmeyer, Bush Memorial Library

• What a Queer Idea: LGBT Resources for Your Library (Thursday Oct. 4 – Session F4, 3:45-4:45 pm) Bobby Bothmann, Minnesota State University, Mankato; Rachel Wexelbaum, Saint Cloud State University; Heather Tompkins, Carleton College; Danya Leebaw, Carleton College; Jennifer Hootman, Minitex; Karen P. Hogan, Augsburg College

MEMO Falll Conference, October 11-13 – River’s Edge Conference Center and Kelly Inn, St. Could, MN

• ELM Mobile: Databases-to-Go (Friday, Oct. 12 – Session 4, 2:45-3:30 pm) Matt Lee & Jennifer Hootman, Minitex

Education Minnesota, October 18-19 – St. Paul RiverCentre, St. Paul, MN

• The Electronic Library for Minnesota: Helping Teachers Step Up to the Challenge (Thursday, Oct. 18 – 8:00-9:00 am) Matt Lee, Minitex

• STEM in ELM? Who Knew? (Thursday, Oct. 18 – 1:30-2:30 pm) Beth Staats, Minitex

Lead the Change Matt Lee

The Ridgedale branch of the Hennepin County Libraries hosted a Library Journal event on August 21st called “Lead the Change.” The day-long workshop was led by David Bendekovic and featured two distinguished Minnesota library lead- ers: Kit Hadley, the director of the St. Paul Public Library system; and Lois Langer Thompson, the director of Hennepin County Libraries.

Bendekovic presented the bulk of the material and led the approximately 40 attendees through six areas of leadership development:

• It all starts with leadership

Reference Notes - September 2012 11 • You don’t need a title to be a leader • Know the library’s purpose • Know who your customer is • Positioning the library in the mind of the community • Leveraging technology to deliver value.

Each section of the day included input from Hadley and Langer Thompson, who provided additional insight into the topics covered and offered attendees the chance to hear how some leadership principles have been applied in the real world.

For established leaders, some of the packaged content was likely review, but hearing from Hadley and Langer Thompson (as well as taking advantage of reflection and small group time) surely offered new perspectives. For aspiring leaders, the session provided good background on taking a business approach to library service and thinking critically about when that business approach does and does not apply.

This much is clear: libraries must continue to change in order to define and meet evolving needs. The principles espoused at this “Lead the Change” workshop can help library leaders to be in front of that change: to plan strategically; motivate, inspire, and support colleagues; and promote the value of libraries now and into the future.

For more on Library Journal’s “Lead the Change” workshop initiative, see http://lj.libraryjournal.com/category/managing-libraries/lead-the-change/.

Topsy: An Aggregator of Social Networks Carla Pfahl

Topsy is not your everyday search engine. Unlike Google and its competitors, Topsy is a social search engine. It began about 3 years ago mainly as a way to search the large database of Twitter’s Tweets. There have been several social search engines that have sprung up in recent years. Remember Google’s social search engine? That quietly went away last summer. Topsy has found some staying power with an easy to use interface and a very cool analytics feature. Twitter does have a search engine as well but it only goes back about one week of tweets. Topsy searches everything back to May 2008. This is the key feature: mining data from many years of celebrity gossip and first-hand news reporting.

Rich analysis of tweets is the key. While Google is king in search results of webpages, Topsy’s secret weapon is being the king of search results of web conversations. It not only can search for a tweet but all the components of a tweet – tweet, tweeter, links, and retweets. As Information Today’s Mick O’Leary states:

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“Topsy applies algorithms to rank tweets and links based on their importance. One such method is the volume of retweeting; another is the influence of the tweeter, based upon the volume of retweeting of the person’s tweets.”

It is worth a try to compare a search in Google to one in Topsy to see what types of results are displayed. Because Topsy’s search mechanism is based on conversations and the links associated with those conversations, rather than Google’s webpage list of results, you will find a very different set of results from each. Topsy’s results may, arguably, be even more useful than Google results because of the conversation search model.

Reference Notes

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