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Your Essential Guide to Our Charges Scheme 2010/11

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Your Essential Guide to Our Charges Scheme 2010/11 Your essential guide to our charges scheme 2010/11 incorporating water supply, sewerage services and miscellaneous charges Charges scheme 2010/11 NORTHUMBRIAN REGION NORTHUMBRIAN WATER – Summary of Main Charges 2010/11 NORTHUMBRIAN REGION Unmeasured Supplies Water Sewerage Fixed Charge - General £80.00 £104.50 No Surface Drainage £65.60 Rateable Value Charge - (pence per £ R.V.) £0.4815 £0.5119 Assessed Charge - Standard £152.10 £178.90 Single Occupier £102.60 £133.80 Measured Supplies Water Sewerage Trade Effluent Standing Charge - 15mm £33.30 20mm £33.30 30mm £81.00 35mm £138.00 40mm £176.40 50mm £295.20 65mm & above £504.00 General £70.70 No Surface Drainage £31.80 WaterSure - £141.00 £170.00 Surface Area Drainage - Charge Band Band 1 - up to 350 m2 £100.90 Band 2 - 351 to 750 m2 £313.10 Band 3 - 751 to 1,500 m2 £647.10 Band 4 - 1,501 to 2,500 m2 £1,152.00 Band 5 - 2,501 to 5,000 m2 £2,154.00 Band 6 - 5,001 to 7,500 m2 £3,582.00 Band 7 - 7,501 to 10,000 m2 £5,007.00 Band 8 - 10,001 to 15,000 m2 £7,134.00 Band 9 - 15,001 to 25,000 m2 £11,352.00 Band 10 - 25,001 to 50,000 m2 £21,057.00 Band 11 - 50,001 to 75,000 m2 £34,527.00 Band 12 - 75,001 to 100,000 m2 £47,553.00 Band 13 - 100,001 to 125,000 m2 £60,120.00 Band 14 - 125,001 to 150,000 m2 £71,847.00 Band 15 - over 150,000 m2 £89,049.00 Volume Charge - General £0.9902 £0.9017 (pence per cubic metre) Reception £0.2979 Volumetric £0.1460 Biological Volume £0.0810 Biological £0.1110 Sludge £0.1013 Large Users Site Charge - focus20 £2,736.00 focusextra £11,400.00 £1,356.00 focusplus £34,800.00 £1,356.00 Volume Charge - focus20 £0.8664 (pence per cubic metre) focusextra £0.6931 £0.8747 focusplus £0.5595 £0.8747 focusplus > 2,500 ML / yr £0.4703 £0.8747 Teesside Industrial Raw Water Site Charge £10,430.00 Volume Charge £0.1807 NORTHUMBRIAN WATER LIMITED CHARGES SCHEME 2010/11 TABLE OF CONTENTS 1 INTRODUCTION .............................................................................................................................................1 2 DEFINITIONS..................................................................................................................................................2 3 GENERAL PRINCIPLES .................................................................................................................................4 4 WATER SUPPLY CHARGES..........................................................................................................................7 4.1 Unmeasured Water Charges ...........................................................................................................................7 4.2 Measured Water Charges................................................................................................................................8 4.3 Optional Metering ..........................................................................................................................................12 4.4 Selective Metering .........................................................................................................................................14 4.5 Other Information about Charges ..................................................................................................................15 4.6 Teesside Industrial Raw Water System.........................................................................................................16 5 SEWERAGE AND SEWAGE DISPOSAL CHARGES ...................................................................................17 5.1 General Information about Sewerage Charges .............................................................................................17 5.2 Unmeasured Sewerage Charges...................................................................................................................17 5.3 Measured Sewerage Charges .......................................................................................................................18 5.4 Rebates In Relation To Surface Water Drainage...........................................................................................21 5.5 Other Sewerage Charges..............................................................................................................................23 6 WATERSURE - CHARGES FOR VULNERABLE CUSTOMERS..................................................................24 7 TIMING AND METHODS OF PAYMENT OF CHARGES - NORTHUMBRIAN REGION ..............................29 8 TIMING AND METHODS OF PAYMENT OF CHARGES - ESSEX & SUFFOLK REGION...........................33 9 TRADE EFFLUENT CHARGES ....................................................................................................................37 10 INFRASTRUCTURE CHARGES ...................................................................................................................41 11 MISCELLANEOUS CHARGES......................................................................................................................46 APPENDIX A SUMMARY OF CHARGES: NORTHUMBRIAN REGION...................................................................48 APPENDIX B SUMMARY OF CHARGES: ESSEX & SUFFOLK REGION ...............................................................54 APPENDIX C MISCELLANEOUS CHARGES...........................................................................................................57 C.1 General Information About Miscellaneous Charges.......................................................................................57 C.2 Planning New Infrastructure and Connections...............................................................................................58 C.3 New Infrastructure and Connections..............................................................................................................59 C.4 Approving New Water Connections...............................................................................................................61 C.5 Water Use During Development ....................................................................................................................61 C.6 Infrastructure And Connections No Longer Required ....................................................................................61 C.7 Self-Lay Charges...........................................................................................................................................62 C.8 Attendance on Site By NWL Technicians at Customer Request ...................................................................62 C.9 Damage to Company Apparatus....................................................................................................................64 C.10 Supplementary Water Supply Services .........................................................................................................64 C.11 Supplementary Sewerage Services...............................................................................................................65 C.12 Meters............................................................................................................................................................66 C.13 Billing.............................................................................................................................................................68 C.14 Water Quality.................................................................................................................................................68 C.15 Water Regulations Inspections ......................................................................................................................69 C.16 Fire Hydrants .................................................................................................................................................69 1 INTRODUCTION (1) The environment is central to Northumbrian Water’s business and to the quality of life. We take water from the environment, treat it and supply it to our customers. We collect and treat their wastewater before returning it to the environment. We will continually strive for improvements in our Our functions environmental performance, the conservation of resources and the adoption of best environmental practice. We are committed to the sustainable management of the environment while continuing to give value for money to our customers. (2) This Charges Scheme is made by Northumbrian Water Limited (Northumbrian Water) under the provisions of the Water Industry Act 1991. Charges It applies to all charges made by Northumbrian Water for services provided scheme in the course of carrying out its functions as a water and sewage disposal undertaker under its Instrument of Appointment made by the Secretary of State for the Environment. (3) This Charges Scheme sets out Northumbrian Water’s charges, terms and conditions applicable for the charging year 2010/11. It also explains how our charges are calculated, what the charges are, and states the necessary Charges legal requirements and responsibilities for both customer and Company. For similar information relating to previous years, reference should be made to the Charges Schemes of the years concerned. (4) The provisions of this Charges Scheme apply to the area in North East England served by Northumbrian Water (“Northumbrian Region”) and to the areas in South East England previously served by Essex & Suffolk Water (“Essex & Suffolk Region”) where Northumbrian Water operates under the name Essex & Suffolk Water in those areas. Throughout the Charges
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