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Windows 10 Tutorial #1 – PSR Tool

PSR Interface

Contents of the page • What is PSR? • How do I open the Problem Steps Recorder App? • Steps Recorder: Interface • How does the Problem Step Recorder Work? • How to Save and Interpret a PSR MHTML file? • What are the uses of the Problem Steps Recorder App?

What is PSR?

PSR – Problem Steps Recorder is an inbuilt tool of the Windows operating system. It captures the screen, reads the keyboard-mouse input-steps, annotates the output image and presents the output in an MHTML file format to read and interpret the recorded steps.

MHTML (MIME HTML) file is a web archive file format saved by (windows inbuilt ). This MHTML file can be opened by the internet explorer or web browsers. With the help of MHTML Converter, this file can be converted into an HTML file also.

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How do I open the Problem Steps Recorder App?

To open an instance of ‘PSR’, follow any of these methods:

Method A: 1. Press the Windows key. 2. Start typing ‘PSR’. 3. Hit enter.

Method B: 1. Press the Windows + R key to open run command. 2. In the run console, start typing PSR. 3. Hit enter.

Method C: 1. Press the Windows key. 2. Start typing ‘cmd’ to open the command prompt. 3. In the command prompt, start typing PSR. 4. Hit enter.

Steps Recorder: Interface

PSR Interface

Steps recorder has 4 main buttons.

▪ Start / Pause / Resume Record ▪ Stop Record

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▪ Add Comment ▪ Settings

Initially, only ‘Start Record’ and ‘Settings’ buttons are live. As soon as you hit ‘start record’ other two dead buttons become live. How does the Problem Step Recorder Work? For the purpose of this tutorial, let us assume, you want to guide your user on how to open and use the ‘scientific calculator’ mode in the inbuilt windows calculator app. Of course, this is a very familiar task and all users know how to do it.

But, we have chosen this task for demonstration purposes only.

To represent the whole procedure, we will follow these steps:

Step – 1: Open PSR by using any of the methods given above. Click on the Start Record button on the PSR interface.

Step – 2: Click on the Windows logo with the mouse or hit the windows button on your keyboard.

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The following screen will appear.

Step – 3: Start typing calc and hit enter.

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Step – 4: The calculator app will open in standard mode. Click on the menu (three parallel bars) button on the left of the text “Standard”.

Step – 5: Select “Scientific” from the drop-down list. The ‘Standard’ mode of the calculator app will get converted into ‘Scientific’ mode.

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Step – 6: Click on the “Stop Record” button on the Steps Recorder interface. You can very well pause and resume the steps recorder any time during the recording.

The MHTML file will open with the screen images of all the above- mentioned steps. You can click on the next and previous buttons also to navigate to the respective step.

Best Windows Inbuilt Apps #3 - MSConfig

Best Windows Inbuilt Apps #2 -

Best Windows Inbuilt Apps #4 - Command Prompt How to Save and Interpret a PSR MHTML file?

On clicking Stop Record an MHTML file will open automatically in the internet explorer with the title recorded steps. Contents of this file are: 1. Three (3) for ‘new recording’, ‘save’ and ‘settings’ at the top left corner (To save this file on your computer click on the save button). 2. Images of all the steps (Events of mouse-click and keyboard entries) 3. The text information on all the steps with time and date. 4. Three review links for recorded steps, slide show, and additional details. Use these links as per your requirements. 5. Next and previous button to navigate ‘to an fro’. 6. Highlighted or bordered images of the captured screen.

By default, Steps Recorder can record up to 25 steps. To increase the number of steps go to settings > and in the box fill the required number of steps.

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What are the uses of the Problem Steps Recorder App?

PSR tool can be utilized in many ways:

1. It is used to record the steps of the problems faced by a user. The problem may be related to any software, game, application, or Windows OS issues. The user then sends this file to an expert or the professional associated with that piece of software. 2. It can be utilized to make the SOPs (standard operating procedures) in the technical as well as non-technical workspaces. 3. Troubleshooting and Diagnosis. I hope you enjoy reading this tutorial. Comment below for any query, question or suggestion.

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