Unexpected Is Expensive.SM Smile, You Know What to Expect When the Unexpected Happens.®

Home Warranty Service Agreement

Unexpected is Expensive.SM Smile, you know what to expect when the unexpected happens.®

NEW 1-2-3 Appliance “Even If” Service Refrigerator Supreme Unlimited Washer NEW Welcome GuaranteeSM Fee GuaranteeSM with Ice Maker Coverage Refrigerant and Dryer Home Lock & HardwareSM

BUYER SELLER

Enroll: 2-10.com/agent | 800.795.9595 Request Service: 2-10.com/homeowner | 800.775.4736 Enroll:Certain items 2-10.com/agent and events are not | covered. 800.795.9595 Please refer toRequest exclusions listed Service: in this Home 2-10.com/homeowner Warranty Service Agreement. | 800.775.4736

Certain©BHH Affiliates, items LLC.and An events independently are not operated covered. subsidiary Please of HomeServicesrefer to exclusions of America, listedInc., a Berkshirein this HomeHathaway Warranty affiliate, Serviceand a franchisee Agreement. of BHH Affiliates, LLC. Berkshire Hathaway HomeServices and the Berkshire Hathaway HomeServices symbol are registered service marks of HomeServices of America, Inc.® MAS_A.v6K.10_18_FR You’ll be happy knowing your home is protected with the most trusted Home Warranty Service Agreement available.

Seven out of every ten homes will experience a system or appliance failure during the course of a year. As someone protected by 2-10 Home Buyers Warranty (2-10 HBW), you will rest easy knowing you are covered by the industry leader who does things the right way.

We love happy homes!

Wherever you see this symbol, it indicates the maximum value and protection for your home or our industry exclusive coverage.

A few clicks online or a phone call will soon put a smile on your face. here’s how it works:

11 22 33 44 55 66 77 PURCHASEPURCHASE REGISTERREGISTER NEEDNEED SERVICE SERVICE CONTACTCONTACT US US CONTRACTORCONTRACTOR HAPPYHAPPY HOME HOME YOURYOUR FEEDBACK FEEDBACK DISPATCHEDDISPATCHED

1 MAS_A.v6K.10_18 LONG LIVE HAPPY HOMES®

What is ‘Even If’ Service Fee GuaranteeSM? What is an emergency? ‘Even If’ Service Fee Guarantee is exclusive to 2-10 HBW. An emergency request is generally defined as a service issue resulting ‘Even If’ an item isn’t eligible for coverage, and we dispatched a in: 1) no electricity, gas, water or toilet facilities to the entire home; service contractor, reimbursement of the paid service fee may be 2) a system malfunction that causes ongoing damage to the home; requested. 3) a condition that immediately endangers health and safety. With ‘Even If’ also means if the same part that was serviced fails again emergency requests, we will expedite service and attempt to initiate within the duration of the Service Agreement, you will not be service within 24 hours. charged a new service fee.

When does my Home Warranty Service Agreement coverage begin? Who pays what? Buyer’s coverage begins at the close of sale and continues for one The Buyer/Seller is obligated to pay the service fee or the actual year from that date, and is renewable annually at our option. Payment cost to repair and/or replace, whichever is less, for each separate is due at close of sale and must be received within 14 business days. service request. A service request means each visit by a service A Home Warranty Service Agreement (“Service Agreement”) with contractor for a single service (plumbing, electrical, appliances, coverage details will be sent to the mailing address provided for heating and air conditioning and pools/spas). The service fee the Buyer, or if “Go Green” is selected, information will be sent is due when the service contractor arrives at the home. You may electronically. Seller’s coverage is for the listing period and begins not place a new request for service when a previous service fee is immediately upon enrollment. Coverage continues up to 180 days, unpaid. Any additional work performed by the service contractor, until close of sale, the listing is cancelled or listing coverage has at your request, will be at your sole cost and risk.A service request reached expiration, whichever occurs first. must be received by us during the Service Agreement period. 2-10 HBW will pay or reimburse you for costs that have been pre-authorized for a covered repair. Service performed without 1 Purchase and review your coverage and Service Agreement. pre-authorization will not be paid. 2 Visit 2-10.com/homeowner to complete your profile on Homeowner Portal. How do I request service? Contact us at 2-10.com/homeowner or 800.775.4736, 24 hours a 3 Need Service? Check your Service Agreement day, 7 days a week to place a service request. We will dispatch an for coverage. independent service contractor who will schedule a time, Monday 4 Contact us at 2-10.com/homeowner or through Friday during normal business hours, to diagnose and 800.775.4736. repair your covered service request. Under normal circumstances, 5 An independent service contractor is dispatched. our service effort will be initiated within 48 hours. If you request 6 You have a happily serviced home. non-emergency service outside of normal business hours, you 7 Tell us about your service experience. will be responsible for additional fees, including overtime.

MAS_A.v6K.10_18 2 Heating Air Conditioning and Heat Pump Supreme Includes: Supreme Includes: ® LONG LIVE HAPPY HOMES l l Buyer and Seller Coverage Buyer Coverage NEW! u Purchase Required for Seller Coverage - $50 Centrally ducted refrigeration l Centrally ducted gas, electric, oil l u 1-2-3 and gravity heating systems systems, including heat pumps Geothermal and water source l Steam, hydronic or hot water heat l u Appliance systems systems SM l Geothermal and water source systems Evaporative coolers and built-in Guarantee l u l Thermostats - INCLUDING ALL TYPES electric wall units INCLUDING 1-2-3 Appliance Guarantee replaces a Buyer/Seller l u Thermostats - l Ductwork, modification of plenum when appliance on the third service request following necessary to effect an eligible repair ALL TYPES two previous repairs. l Interior gas lines Ductwork, modification of l u plenum when necessary to effect l Crane cost HOW IT WORKS: an eligible repair l Filters 1. REPAIR l u Crane cost l Built-in heat lamps A service request is placed on an appliance Upgrades to maintain specifically listed as covered. An independent Corrections to code violations up to l l u compatibility and/or compliance service contractor is dispatched to diagnose the $250 per Service Agreement with SEER or refrigerant

failure. 2-10 HBW repairs the appliance. l Permits up to $250 per Service standards Agreement l u Filters 2. REPAIR l Modifications up to $250 per Service l u Window units A second service request is placed within the term Agreement of the Service Agreement for a different element l u Refrigerant recovery l Haul away/disposal fees on the same appliance. An independent service Condensing unit pads and package Improper installation/repair/ l u contractor is dispatched to diagnose the failure. l unit pads If eligible and repairable, 2-10 HBW repairs the modification l u Electrical cut-off switches appliance a second time. l Items under manufacturer’s warranty l u Corrections to code violations up Excluded Items: to $250 per Service Agreement 3. REPLACE ✖ Coal or wood burning equipment, glycol systems, Permits up to $250 per Service If a third service request is placed within the term l u fireplaces, free-standing or portable heating units, Agreement of the Service Agreement for a different element fuel oil lines, fuel oil or propane gas storage tanks, Modifications up to $250 per on the same appliance, and is an eligible repair, flue venting, outside or underground piping and l u 2-10 HBW will replace the appliance. components for geothermal and/or water source Service Agreement systems, well pumps and well pump components l u Haul away/disposal fees for geothermal and/or water source systems, l u Improper installation/repair/ all components of zone controlled and energy modification NEW! management systems. Collapsed ductwork. l u Items under manufacturer’s Dollar Limits Per Service Agreement: warranty Steam, hot water heat or hydronic systems ....$1,500 Welcome Geothermal and water source systems...... $1,500 Excluded Items: Concrete encased or concealed ductwork...... $500 ✖ Water towers, humidifiers, chillers, pre-coolers, Home Lock Gas lines...... $500 condensate drain lines and mini-split systems. SM Geothermal underground piping, well pumps & Hardware (and their components). Roof jacks, filters, all components of zone controlled and energy Welcome Home Lock & Hardware reimburses management systems, UV filters. Free standing Buyers for installing new door locks, making key units and any type of gas units. Collapsed copies and/or re-keying their home. ductwork.

HOW IT WORKS: Dollar Limits Per Service Agreement: Geothermal and water source systems...... $1,500 1. Following closing, Buyers must login to Homeowner Water cooled air conditioners, Portal (2-10.com/homeowner) to verify contact high velocity and hydronic systems...... $1,500 information, review coverage, and initiate the Concrete encased or concealed ductwork...... $500 Welcome Home Lock & Hardware process. Refrigerant lines...... $500

2. Buyers may choose to purchase new door locks, u Purchase of the A/C and Heat Pump option make key copies, and/or re-key their home within during the listing period provides the Seller the the first 45 days from closing. same coverage as the Buyer. 3. Submit paid invoice(s) and/or receipt(s) to 2-10 HBW via the process instructions. 4. Receive reimbursement for incurred expenses. Reimbursement amount not to exceed $150 for qualifying expenses. No service fee required.

3 MAS_A.v6K.10_18 Appliances Plumbing Electrical

Supreme Includes: Supreme Includes: Supreme Includes:

l Buyer and Seller Coverage l Buyer and Seller Coverage l Buyer and Seller Coverage

l SM l 1-2-3 Appliance Guarantee NEW l Water, drain, waste or vent pipe leaks or Electrical wiring SM breaks, including polybutylene l l Appliance color match Switches, outlets and panels Gas and electric water heaters l l Central vacuum Washer and dryer l including tankless, power and direct l Doorbell system Built-in microwave including: handles, vent units l l Burglar and fire alarm systems hinges, interior lining, clocks and l Water heater interior gas lines shelves, turntable platforms and rollers l Telephone wiring Toilet tank, bowl, tank assembly parts, l l Dishwasher including: handles, hinges, flange and wax ring seals Attic, ceiling and exhaust fans racks, baskets, rollers, tub and interior Garage door opener – all parts and l Built-in bathtub whirlpool motor l lining, springs, latch assemblies and l components for up to three units soap dispensers and pump assemblies Garage door hinges, springs, remote Drain line stoppages that can be l l Garbage disposal l cleared with a standard sewer cable sending units Range, oven, cooktop, hood including: l Primary, permanently installed Permanently installed lighting fixtures handles, hinges, clocks, rotisseries, l l Built-in heat lamps l racks, knobs and dials, interior lining, sump pumps used for ground water Corrections to code violations up to $250 glass/ceramic cooktops, self cleaning l Pressure regulators l per Service Agreement* mechanisms and latch assemblies Valves: shower, tub, diverter, risers, l Permits up to $250 per Service Refrigerator including: handles, hinges, angle stops and gate valves l Agreement* l ICE MAKER, ice crusher, beverage l Interior and exterior hose bibbs Modifications up to $250 per Service dispenser and respective equipment Faucets and faucet handles, including l l Agreement Trash compactor including: handles, shower heads, arms and tub spouts l hinges, lock and key assemblies and l Haul away/disposal fees l Corrections to code violations up removable buckets to $250 per Service Agreement l Items under manufacturer’s warranty l Exhaust fan Permits up to $250 per Service l Excluded Items: Modifications up to $250 per Service Agreement l ✖ Whole house fans, data wiring, meter boxes, Agreement l Modifications up to $250 per Service wiring outside the home/garage. Electronic or Agreement l Permits up to $250 per Service computerized energy management systems, Agreement l Haul away/disposal fees lighting fixtures that are not hard-wired or appliance management systems. Central vacuum l Haul away/disposal fees l Items under manufacturer’s warranty system ductwork and accessories, any wiring or other electrical items located outside the Excluded Items: Excluded Items: perimeter of the principal dwelling and attached ✖ Appliances not located in the primary kitchen ✖ Filters, sewage ejector pumps, hydro-jetting, garage, or any loss due to water seepage along with the exception of the washer and dryer, unless sewer grinders, backflow preventers, drain line service cable. Belts, shutters and filters for attic, additional refrigerator option(s) are purchased. stoppages due to roots, performing diagnosis ceiling and exhaust fans. ✖ Meat probe assemblies, outdoor glass, with camera, fixtures, water meters, shower ✖ Garage doors, garage door track/rail assembly, sensi-heat burners will only be replaced with enclosures, shower-base pans, strainers, caulking, rollers or physical damage. standard burners for range, oven, cooktop. grouting, lawn sprinkler systems, tile fields, ✖ Doorbells that are part of intercom systems. ✖ Multimedia center including technology leach beds, lift stations, any loss arising out convenience items like LCD screens, Wi-Fi and of a condition of mineral or chemical deposits cameras. (except water heaters), water residue or Dollar Limits Per Service Agreement: ✖ Racks, shelves, interior thermal shells, food insufficient capacity loss arising from porcelain Concealed wiring...... $500 spoilage and freezers which are not an integral chipping, cracking, dents or other externally part of the kitchen refrigerator. caused physical damages. Water heaters: oil hot * Does not apply to garage door opener coverage. ✖ Door glass, portable or counter top units, trim water tanks or oil storage tanks, flue venting, kits, meat probe assemblies, rotisseries for built-in insufficient capacity and solar equipment. microwave. ✖ Plastic mini-tub, soap dispensers, filter screens, knobs, dials, hinges, lint screen and damage to Dollar Limits Per Service Agreement: clothing. Concealed/concrete encased water, gas, drain, ✖ Duplicate appliances. waste, vent piping, leaks and breaks in the plumbing system ...... $500 Polybutylene piping and PEX Manifold Dollar Limits Per Service Agreement: plumbing system...... $1,000 Built-in or sealed refrigeration units...... $2,500 Faucet and faucet handle repair and/or replacement of shower heads or tub spouts for kitchens and baths; per faucet...... $150 Toilet replacement, in the event of sediment/ calcium build up - cost to repair and/or replace each toilet is limited to:...... $300

MAS_A.v6K.10_18 4 Additional Buyer Options

Additional Refrigerator, Built-In Wine Cooler, Pool/Spa Freshwater Equipment: $160 Freestanding Freezer, Wet Bar Refrigerator All components and parts of the heating, pumping, pool-sweep (sold separately): $40 each l motors and filtration systems. All components that affect the cooling operation of the unit A spa, including an exterior hot tub and whirlpool, is also covered along with a swimming pool if the units utilize common l including compressor, thermostat, condenser coil, evaporator and l defrost system. Wet bar refrigerator (up to 16 cubic feet). Built-in equipment. If they do not utilize common equipment, an wine cooler (30 bottle maximum). additional fee is required to cover the second set of equipment.

Excluded Items: Refrigerators with more than one compressor. Excluded Items: Cleaning equipment including pop-up heads, Multi-media center, racks, shelves, doors, glides, slides, glass turbo valves, creepy crawlers and the like, skimmers, lights, interior thermal shells and food spoilage. jets, liners, concrete-encased, electrical, plumbing or gas lines located underground, structural defects, solar equipment, chlorinators, sanitizing system, heat pump, booster pumps for Dollar Limits Per Service Agreement: Cost to diagnose, repair water features and energy management systems. Water chemistry and/or replace (per unit) ��$500 control equipment and materials, disposable filtration media, valve actuator motor, remote control panel switches and booster pumps for water features. All pool/spa equipment for a saltwater Extended Pipe Leak: $60 swimming pool or spa, unless option purchased.

External pipe leaks, exterior hose bibbs and main shut off valve Dollar Limits Per Service Agreement: located outside the foundation of the home. Includes water and l Cost to diagnose, repair and/or replace �� $1,000 drain lines that service the main home or other structure covered by the Service Agreement.

Excluded Items: Faucets, sprinkler systems, swimming pool/ Pool/Spa Saltwater Equipment: $345 built-in pool piping, downspout, landscape drain lines, failure due All items listed as covered for Pool/Spa Equipment Freshwater to freeze, city/county shut off valve, damage due to roots. l Equipment as well as saltwater cell and circuit board. Dollar Limits Per Service Agreement: Cost to diagnose, repair and/or replace ��$1,000 Excluded Items: All items listed as excluded for Pool/Spa Equipment Freshwater as well as salt, panel box, remote controls and dials. Roof Leak: $100 Dollar Limits Per Service Agreement: Water leaks must occur in the roof located over the occupied living Cost to diagnose, repair and/or replace �� $1,000 l area (excluding garage), provided the leaks are the result of rain and/or normal wear and deterioration and the roof was watertight and in good condition at the effective date of coverage. Water Softener: $80 l Flashing l All components and parts of domestic water softener. Excluded Items: Gutters, chimneys, vent and drain lines, roof- mounted installations, leaks over any deck or balcony, or leaks Excluded Items: Conditions of insufficient or excessive water, which result from or are caused by any of the following: missing water filters, reverse osmosis filters, water purification systems and and/or broken shingles or tiles, damage due to persons walking or water softening media. standing on the roof, construction or repairs not performed in a workmanlike manner, failure to perform normal roof maintenance. Dollar Limits Per Service Agreement: Cost to diagnose, repair and/or replace �� $1,000 Dollar Limits Per Service Agreement: Cost to diagnose, repair and/or replace �� $1,000 Well Pump: $75

All components and parts of well pump if utilized for primary Septic System: $45 l dwelling. Septic tank, ejector pump from house to septic tank, line from l Well casing, pressure tank, piping or electrical house to septic tank. Excluded Items: lines leading to or connecting pressure tank and primary dwelling, holding or storage tanks and re-drilling of well, system/parts Excluded Items: Lift stations, tile fields and leach beds, utilized for lawn sprinkler systems. insufficient capacity, ground-level clean out, pumping, grinder pumps. Dollar Limits Per Service Agreement: Cost to diagnose, repair and/or replace ��$500 Dollar Limits Per Service Agreement: Cost to diagnose, repair and/or replace ��$500

MAS_A.v6K.10_18 5 Long Live Happy Homes® says it all.

It says we believe in doing things the right way... because that is what your home deserves and that makes you happy.

It says we have protected over 5.8 million new and pre-owned homes for nearly 40 years.

It says we partner with thousands of the nation’s finest real estate professionals, home builders and service contractors who consider our systems and appliances Home Warranty Service Agreement to be the most comprehensive protection available.

It says we relentlessly focus on reducing the financial risks for our millions of customers. LONG LIVE HAPPY HOMES® It says we welcome you as our next happy customer.

LONG LIVE HAPPY HOMES®

MAS_A.v6K.10_18 6

LONG LIVE HAPPY HOMES® TERMS AND CONDITIONS To keep the cost of this Home Warranty Service Agreement (“Service R410A compatibility upgrades and code violations described in 19. You must provide a safe working environment for the Agreement”) affordable, we cannot cover everything. Cost limits for Section B.3, we are not responsible or liable to upgrade equipment, dispatched service contractor and any employee of the service Buyer/Seller coverage are identified in the trade section under the components or parts due to: (a) the incompatibility of the existing contractor, nor harm any equipment/property of the dispatched title “DOLLAR LIMITS” on pages 3, 4 and 5. Seller “DOLLAR LIMITS” systems and appliances with the replacement system, appliance or service contractor. You must not threaten or harm the well-being do not apply to Buyer Coverage. Service requests can be submitted component thereof; (b) any type of chemical or material needed to of 2-10 HBW or any employee of 2-10 HBW. at 2-10.com/homeowner or 800.775.4736. run the replacement systems, appliance or component including, C. LEASE OPTION HOMES We provide service for covered systems and/or appliances: but not limited to, differences in technology, refrigeration requirements or efficiency; or (c) mandates by federal, state or local Service coverage for a home subject to a lease-purchase contract 1. that are located at the covered address shown and within the governments. Should a system or appliance, as a whole be deemed is available for the lessee only. Payment is due at the time of perimeter of the main foundation of the principal residence or ineligible for coverage, and the service fee is paid, you may request possession of the home through a lease or rental agreement. the attached garage. The following items are covered outside the reimbursement of the paid service fee by calling 800.775.4736. If Coverage begins upon receipt of payment. main foundation, with applicable options: an exterior well pump, there are multiple service requests made at one time, and coverage D. CONDOMINIUMS AND MULTI-FAMILY UNITS air conditioner, septic system, water heater, pressure regulator, is provided for any one of those requests, a service fee is due and not pool or spa; eligible for reimbursement. Shared systems and equipment in a multi-unit building are covered if each dwelling unit has a separate Service Agreement 2. that do not perform their primary function due to normal 3. When replacement of systems or appliances of identical with identical options purchased. Otherwise, if the service wear and tear; dimensions are not readily available, we are responsible for request is for a dwelling unit within a multi-unit building, then 3. are in place and in good and safe working order at the beginning installation of replacement equipment, but not for the cost of only systems and appliances specific to the covered dwelling unit of the Service Agreement. Coverage will apply to an existing defect construction, carpentry or other modifications needed because of will be covered. Common grounds and facilities are excluded. different dimensions. When Supreme is purchased, we are liable for or mechanical failure provided the defect or mechanical failure E. RENEWALS AND TRANSFER OF AGREEMENT could not have been detected by a visual inspection and a simple the cost of construction, carpentry or other modifications needed mechanical test. A covered item passes a visual inspection if the because of different dimensions, up to $250 per Service Agreement. 1. This Service Agreement may be renewed at our option and item is intact and without damage or missing parts that make the 4. We do not correct to bring into compliance, nor pay for where permitted by state law. In that event, you will be notified item inoperable. A system or appliance is in good and safe working corrections of violations of building, fire, zoning codes or of the terms, conditions and price of the offer. Service Agreement order if the item functions normally without irregularity, smoke or local ordinances or state and federal laws or regulations unless payment plans may be available and have an administrative other adverse outcome when operated; stated otherwise for specific covered systems and appliances. processing and handling fee not to exceed 10%. 4. are specified as “included” in the trade sections on pages 3, 4 Corrections to code violations, permits and modifications when 2. Upon renewal when selecting the monthly payment option, and 5. If a system or item is not specified as “included” then it is necessary to affect a covered repair are covered up to a total of you have authorized 2-10 HBW to continue to automatically not eligible for service; and $250 per Service Agreement when Supreme is purchased. We do charge the monthly payment of your current Service Agreement not perform verification and/or diagnostic testing of ductwork, to the credit card on file with us. If you would like to change 5. are located in an owned or rented residential property less the sealing of ductwork and associated repair costs. your payment preference please call us at 800.743.4210. Your than 5,000 square feet (for homes between 5,000 to 10,000 Service Agreement will automatically renew at our option, square feet an additional fee is required, call for a quote) and 5. We are not obligated to perform service if required permits or approvals cannot be obtained. We are liable for the costs of permits for another 12 month period unless otherwise terminated in not commercial property or residences being used for business accordance with this Service Agreement. purposes. Commercial or business purposes include, without up to $250 per Service Agreement when Supreme is purchased. limitation: bed and breakfasts, daycare centers, group homes, 6. We are not liable for incidental, indirect, special, punitive or 3. If the covered home is sold during the term of this Service fraternity/sorority houses, nursing/care homes, hair salons, consequential damages, for bodily/personal injury or property damage. Agreement, you may transfer coverage to the next homeowner by churches and schools. Systems and appliances located in park notifying us at 800.795.9595. 7. We are not responsible for providing or closing access to model RVs, fifth wheels, motor homes, travel trailers and campers F. DISPUTES are not eligible for service. covered items, except as noted in the Terms and Conditions. When it is necessary to open walls, floors or ceilings to perform a We handle every claim separately. This means we review the unique A. PROVIDING SERVICE covered service, we will pay for restoration of surfaces to a rough cause(s) of your claim. We rely on the information you provide to our 1. No claim forms are used, but we must pre-authorize service finish only such as patch, tape, mud and/or sand. customer service representative about your system or appliance, and by an independent service contractor. If a service contractor is 8. We are not responsible for the repair of any cosmetic defects, the information provided by the service contractor that inspects and not available in your area, we will ask that you call your preferred smells, noises or for the cost of cleaning any parts or equipment. repairs system and appliance failures within the Terms & Conditions service contractor and request that they evaluate your problem, of this Service Agreement. In the event you do not agree with our but they must call us for authorization prior to performing 9. There is no coverage for any loss or damage that is caused or determination, we will engage in a commercially reasonable dispute service. Your service contractor must be licensed and insured. made worse by any of the following causes (whether acting alone, in resolution process of your choice but both you and we agree that your After authorization has been provided, you must send the sequence or concurrence with any other cause or causes): misuse or unique situation is not to be resolved in combination with any other acceptable proof of your actual itemized costs to 2-10 HBW before abuse, missing parts, structural movement, fire, freezing, electrical homeowner that has a Service Agreement. any reimbursement amount will be paid. failure, electrical surge, water damage, water failure, lightning, mud, earthquake, soil or foundation movement, storms, accidents, G. REAL AND PERSONAL PROPERTY 2. In some instances we may provide payment instead of pest damage, pet damage, mold, mildew, rot, fungus, war, terrorism, The price of the real property items and services is valued at 94% performing a repair or replacement service when, including but acts of God, actual, alleged or threatened discharge, seepage, of the total Service Agreement price and the price of the personal not limited to: (i) the cost of completing a repair or replacement release or escape of any solid, liquid, gaseous or thermal irritant property items and services is valued at 6% of the total Service exceeds the stated “DOLLAR LIMIT”; or (ii) even after repair or or contaminant, including smoke, vapor, soot, fumes, acids, alkalis, Agreement price. replacement, the system or appliance remains non-compliant chemicals and waste, including but not limited to: the leaching of H. CANCELLATION OR TERMINATION with laws, regulations or code requirements; or (iii) the system sulfur dioxide from Chinese manufactured drywall. or appliance is subject to a manufacturer’s recall for a defect The Provider is the responsible party for honoring cancellation unrelated to the covered breakdown. 10. We are not liable for failure to provide timely service due to requests. Such requests must be received in writing. You may conditions beyond our control; including but not limited to: delays a. If we elect payment, the amount will equal the lesser of: cancel this Service Agreement at any time (send your written in obtaining parts, equipment, weather delays, labor difficulties or request to us at [email protected]) and is non-cancelable (i) what the ordinary customer would pay after negotiating the scheduling difficulties between you and the service contractor. best price for such services in your area and without the benefits by us, except for: of this Service Agreement; or (ii) the amount we would pay for 11. We do not remove any hazardous materials including asbestos; 1. Fraud or material misrepresentation concerning any covered parts and labor for covered service based upon our contracts with do not transport or store any hazardous materials; and do not item or any other facts related to this Service Agreement. perform any repairs where there is environmental contamination service contractors (this amount is usually less than retail cost 2. Nonpayment of fees. or your actual cost); or (iii) the “DOLLAR LIMIT” reduced by the or if such repairs would cause contamination. We do not pay service fee paid to the service contractor by you and the cost charges or fees to dispose of an appliance, system or component, 3. Substantial breaches of contractual duties, conditions or incurred to diagnose the malfunction. including but not limited to: condensing units, evaporator coils, warranties. compressors, capacitors, refrigerators, freezers, water heaters and b. We may elect payment in lieu of repairs in any particular any system/appliance which contains dangerous or hazardous THIRTY-DAY GUARANTEE: instance. Such payments are typically made subject to materials. If noted for specific covered systems and appliances, If this Service Agreement is canceled within the first 30-days, the restrictions. Some or all of such payment may be paid to you or a haul away fees are covered when Supreme is purchased. owner of the home at the covered address will receive a refund of service contractor. We are not responsible for work performed by the purchase price less service costs, unpaid charges and a $25 you when payment has been provided in lieu of services. 12. Costs to repair failures due to inadequate capacity, manufacturer’s recall, improper design, improper previous repair processing fee. Virginia Residents: $25 processing fee will not 3. We support the utilization of environmental and ozone friendly (except if repaired under this Service Agreement), problems be deducted. alternatives to HCFCs refrigerants. The service contractor may caused by alterations or modifications, will be at the homeowner’s If this Service Agreement is canceled after 30-days, the owner use these refrigerants when repairing or replacing equipment expense. Correction of improper installations, modifications or of the home at the covered address will receive a pro-rata refund that uses HCFCs refrigerants. Particularly for equipment currently correction of mismatched equipment will be at the homeowner’s of the purchase price for the unexpired term less service costs, using R-22 as a refrigerant. The service contractor will select a expense, except as part of Supreme when necessary to effect unpaid charges and a $25 processing fee. preferred refrigerant based upon its ability to approximate the an eligible repair. We do not repair items covered under the I. STATE DISCLOSURES HCFC refrigerant being replaced, its availability, application and manufacturer’s warranty unless Supreme is purchased. any applicable regional criteria. The Service Agreement holder is referred to as “you.” Obligations 13. We do not repair or replace appliances classified as B. LIMITATIONS OF LIABILITY of the Provider under this Service Agreement are backed by full commercial grade by the manufacturer, or deemed commercial faith and credit of the Provider (issuer) and are not guaranteed 1. We solely determine whether covered systems or appliances style residential units. Furthermore, we do not repair or replace under an Agreement Reimbursement Insurance Policy. This and their components will be repaired, replaced or if payment heating and air conditioning units over five tons. Service Agreement is administered and obligated by Home Buyers is provided in lieu of services. If a Listing Service Agreement is 14. The maximum aggregate liability for all claims is $25,000. Resale Warranty Corporation d/b/a 2-10 Home Buyers Warranty provided, and a Buyer Service Agreement is not purchased at the 15. We reserve the right to obtain an additional diagnosis at our expense. (the “Provider,” “us,” and “we”). Virginia Residents: This Service time of closing, the Buyer does not have coverage. Agreement is administered and obligated by 2-10 Home Buyers 2. When replacing a system or component of a system, we are 16. You are responsible for additional charges to remove or install Warranty of Virginia, Inc. (the “Provider,” “us,” and “we”). If you’re responsible for installing replacement equipment and parts non-related equipment in order to make repairs. not able to contact or not satisfied with the Provider you may of similar features related to primary function, capacity and 17. You are responsible for cleaning and/or maintaining as contact the Insurance Commissioner at: P.O. Box 1157, Richmond, efficiency, but not for matching dimensions or brand. We are not specified by the equipment manufacturer. VA 23218 or 800.552.7945. responsible for matching any feature of an existing system or 18. Any coverage for a covered item shall be excess of any other appliance that does not contribute to the primary function of valid and collectible insurance available to you, whether primary, that system or appliance. Efforts will be made to match custom pro-rata or excess, and whether or not collected. colors but cannot be guaranteed. Except for SEER coverage and 7 MAS_A.v6K.10_18 ENROLL ONLINE: 2-10.com/agent Enjoy Supreme Coverage! CALL: 800.795.9595 EMAIL: [email protected]

 Buyer  Seller  $50 Seller A/C and Heat Pump Option ADDITIONAL BUYER OPTIONS May be purchased up to 30 days after closing. Pricing is shown per year. Single-Family  $589 w/$89 Service Fee  $489 w/$189 Service Fee  $40 Additional Refrigerator  $160 Pool/Spa Freshwater Condo, Townhome or Multi-Family  $40 Built-In Wine Cooler  $345 Pool/Spa Saltwater  $569 w/$89 Service Fee  $469 w/$189 Service Fee  $40 Freestanding Freezer  $160 Additional Pool/Spa  $40 Wet Bar Refrigerator  $45 Septic System New Home Construction - Complements 10 Year Structural Warranty  $60 Extended Pipe Leak  $80 Water Softener  $750 for 3 year term  Begin 1 year after closing  $100 Roof Leak  $75 Well Pump w/$89 Service Fee  Begin 2 years after closing Guest homes, casitas, homes over 5,000 square feet or multiple units:call for a quote

1. Property to be Covered Closing Agency/Title Company Address Name Fax City State Zip Address Mailing address if different from above: Closing Date File # Address Phone Email City State Zip 4. Totals $ Resale Service Agreement 2. Home Seller(s) and Buyer(s) Information $ New Home Construction Service Agreement Seller(s) Name $ $50 Seller A/C and Heat Pump Option Phone Email $ Buyer Options Buyer(s) Name $ State Sales Tax (where applicable) Phone Email $ Total Due

3. Seller’s and Buyer’s Agent Information Sales tax may apply. The above charges for the principal unit and additional Service Agreement Being Purchased By: c Seller c Buyer c Other units include the full amount of all fees, if any, payable to the real estate broker and its agents for processing, administering and advertising. Payment can be Seller’s Agent Information made by check or credit card. Payments outside of close of sale are accepted. MAKE CHECKS PAYABLE TO: Home Buyers Resale Warranty Corporation, Agent Name PO Box 952848, St. Louis, MO 63195-2848 Real Estate Office VIRGINIA RESIDENTS: 2-10 Home Buyers Warranty of Virginia, Inc., Phone Email PO Box 952931, St. Louis, MO 63195-2931 5. Order Your Home Warranty Service Agreement! Buyer’s Agent Information Confirmation #: Agent Name c “Go Green” - I want to go paperless! Real Estate Office Receive your confirmation and download your Home Warranty Phone Email Service Agreement electronically. (Be sure to provide email.)

c I accept to purchase coverage. c Waiver: After being advised of the benefits and cost of this Service Agreement, we decline coverage. We agree to hold the Broker and/or Agent harmless if there is a failure later that would have been covered under this Service Agreement. Seller Buyer Signature Date Signature Date

Seller, by signing you acknowledge that you have read this Home Warranty Service Agreement, including all terms and conditions. The seller hereby represents that known pre-existing defects have been declared to the buyer and that all items for which coverage is provided are in satisfactory operating condition. Buyer, by signing you acknowledge that you have read this Home Warranty Service Agreement, including all terms and conditions, and understand that the Service’s obligation to perform hereunder is conditional upon the truth and accuracy of statements made in these declarations and upon full performance hereunder by the seller and buyer. BOTH PARTIES AGREE THAT THE OBLIGATIONS HEREUNDER FOR REPAIR OR SERVICE ARE SOLELY THOSE OF THE SERVICE AND NOT THE OBLIGATIONS OF ANY REAL ESTATE FIRM. THE PURCHASE OF A RESIDENTIAL HOME WARRANTY SERVICE AGREEMENT IS OPTIONAL AND SIMILAR COVERAGE MAY BE PURCHASED THROUGH OTHER RESIDENTIAL SERVICE COMPANIES OR INSURANCE COMPANIES AUTHORIZED TO TRANSACT BUSINESS.

MAS_A.v6K.10_18 8 Relax, there’s coverage for when the unexpected happens.

Supreme BUYER SELLER pricing: coverage includes: COVERAGE COVERAGE BUYER SM NEW 1-2-3 Appliance Guarantee l l $ $ Air Conditioning and Heat Pump l $50 489 589 Appliance Color MatchSM l l w/ $189 Service Fee w/ $89 Service Fee Attic, Ceiling and Exhaust Fans l l Baskets and Hinges l l Built-In Bathtub Whirlpool Motor and Pump l l SELLER pricing: Built-In Heat Lamps l l Built-In Microwave l l Complimentary Code Violations and Modifications Coverage l l w/ $89 Service Fee l l Condensing/Package Unit Pads Establish a record of coverage during the listing Crane Cost l l period. In advance of closing present the Service Dishwasher l l Agreement for consideration to all parties in the transaction. Drain Line Stoppages l l Electrical Cut-Off Switches l l Electrical Switches and Receptacles l l Electrical and Telephone Wiring l l ADDITIONAL ‘Even If’ Service Fee GuaranteeSM l l Exterior Hose Bibbs l l BUYER OPTIONS: Faucets and Handles l l Additional Refrigerator, Built-In Wine Filters l l Cooler, Freestanding Freezer, Wet Bar $40 Refrigerator (sold separately) Fire and Burglar Alarms l l Fuse Panels and Circuit Breaker Panels l l Extended Pipe Leak $60 Garage Door Openers (up to three) l l Roof Leak $100 Garage Door Hinges, Springs, Remote Sending Units l l Pool/Spa Freshwater $160 l l Garbage Disposal Pool/Spa Saltwater $345 Glass/Ceramic Cooktops l l Additional Pool/Spa $160 Handles and Knobs l l Septic System $45 Haul Away/Disposal Fees l l Heating System l l Water Softener $80 Ice Crushers and Beverage Dispenser l l Well Pump $75 Improper Installation/Repair/Modification l l Permanently Installed Lighting Fixtures l l Permanently Installed Sump Pump l l Wherever you see this symbol, it Plenum Modifications l l indicates the maximum value and Plumbing System l l protection for your home or our Range, Oven, Cooktop and Hood l l industry exclusive coverage. Refrigerator - INCLUDING ICE MAKER l l Refrigerant Recovery l l Rotisseries, Racks and Rollers l l ENROLL: Self Cleaning Mechanisms l l 2-10.com/agent | 800.795.9595 Shower Heads l l Soap Dispensers l l REQUEST SERVICE: Steam or Hot Water Heat Systems l l 2-10.com/homeowner | 800.775.4736 Thermostats - INCLUDING ALL TYPES l l Toilet Assembly Parts l l Trash Compactor l l Water Heaters (multiple units) l l Washer and Dryer l l Window Units l l SM NEW Welcome Home Lock & Hardware l

MAS_A.v6K.10_18_FR