Summary of Asahi Group CSR Activities
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Summary of Asahi Group CSR Activities (Issued June 2012) Copyright © ASAHI GROUP HOLDINGS, LTD. All rights reserved. Contents Management For Customers ■ Corporate Philosophy ······················································································· 1 ■ Policy on Maintaining Good Relations with Customers ······································· 68 ■ Guidelines for Corporate Activity ············································································ 1 ■ Management System ■ Brand Statement ································································································· 2 ・System for Collecting Customer Feedback and Incorporating it into ■ CSR Activity Policy Our Business Activities ······················································································ 68 ・Our Policy on CSR Activities ················································································ 2 ・System for Management to Monitor Response to Customers ·································· 68 ・Supporting the United Nations Global Compact ······················································ 3 ・Response System for Reported Problems Concerning Our Products ······················· 68 ■ Internal Control System ■ Activity Report ・Establishment of Internal Control System ······························································ 4 ・Enhancing Customer Relations Skills ·································································· 69 ■ Corporate Governance ・Engaging in Dialogue with Customers ································································· 69 ・Basic Concept ·································································································· 7 ・Representative Product Improvements Reflecting Customer Comments ・Corporate Governance System ··········································································· 7 (by FY2010, Asahi Breweries, Ltd.) ····································································· 70 ・Internal Audits ··································································································· 9 ■ Compliance For Business Partners ・Fundamental Philosophy and System for Ensuring Compliance ······························10 ■ Purchasing Policy and Management System ····················································71 ・Efforts to Ensure Full Compliance ······································································· 17 ■ Activity Report ・Protection of Intellectual Property Rights ······························································· 18 ・Programs for Enhancing Quality ········································································· 72 ・Protection of Confidential Information and Personal Information ······························· 19 ・Prevention of Insider Trading ·············································································· 19 For Shareholders and Investors ■ Risk Management ■ Basic Policies on Disclosure ············································································· 73 ・Fundamental Risk Management Philosophy and System ·······································20 ・Evaluation of IR Activities ··················································································· 74 ・Measures for Large-Scale Disasters ···································································· 21 ■ Returns to Shareholders ・Response to Emergencies (Crisis management) ··················································· 22 ・Shareholders’ Meeting ······················································································ 74 ・Information Disclosure in the Event of Accidents and Natural Disasters ····················· 22 ・Increased Dividends and Repurchasing of Shares ················································· 74 ・Business Continuity Plan ··················································································· 23 ・Shareholders’ Courtesy Program ········································································ 75 ■ Corporate Brand Management ········································································ 24 ■ Report on IR Activities ・Meetings Following the Release of Financial Results and Road Shows The Environment for Domestic and Overseas Institutional Investors ·················································· 75 ■ Principles (Environmental Policy) ・Quarterly Publication of the “Asahi Super Report” ·················································· 75 ・Basic Environmental Principles (Established January 2000) ···································· 26 ・Utilizing the Web Site ························································································ 75 ・Asahi Group “Environmental Vision 2020” ···························································· 26 ■ Environmental Management For Employees ・Four Important Themes Set in Environmental Vision 2020 ······································ 27 ■ Key HR principles ···························································································· 76 ・Outline of Environmental Burden (Material Balance) ··············································· 28 ■ Respect and Consideration for Fundamental Human Rights ・Environmental Management System ··································································· 29 ・Fundamental Philosophy and Management System ·············································· 76 ・Environmental Audit ·························································································· 30 ・Support for the Global Compact for Respecting Labor Rights ·································· 77 ・Environmental Management System Certification ·················································· 31 ・Relationship with Labor Unions ··········································································· 77 ・Compliance with Environmental Laws and Status of Violations and Accidents ············ 32 ■ Employment Status ■ Environmental Report ・Basic Approach to Employment ·········································································· 77 ・Climate Change (Prevention of Global Warming) ··················································· 33 ・Employment Situations ····················································································· 77 ・Exhaust (Atmospheric Emissions) ······································································· 37 ■ Activity Report ・Water and Wastewater ······················································································ 37 Equality and Fairness in Employment ・Waste ············································································································· 38 ・Efforts for Matching the Goals of New Hires and the Company ································ 78 ・Environmental Consideration Efforts for Containers and Packaging ·························· 39 ・Hiring of Temporary Employees as Permanent Employees ····································· 78 ・Green Purchasing ···························································································· 43 ・Efforts to Ensure Diversity and Equal Opportunity in Employment ···························· 78 ・Environmental Consideration in Technological Development ··································· 44 Evaluation and Treatment ・Initiatives for Preservation of Biodiversity ······························································ 46 ・Personnel Evaluation System ············································································· 80 ・Efforts for Ecosystem Preservation ······································································ 47 ・Dialogue-based Decisions on Employee Transfer and Deployment ·························· 80 ・Environmental Education Efforts Directed Outside the Company, ・Questionnaire Survey on Corporate Culture ·························································· 81 Including Local Communities ············································································· 48 Employee Compensation and Incentives ································································ 81 ・Environmental Education ··················································································· 50 Training and Education ・Basic Policy and System for Training and Education ·············································· 83 Quality Occupational Safety and Health ■ Group Quality Policy ························································································ 51 ・Basic Approach and Management System for Occupational Safety and Health ·········· 83 ■ Quality Management System ・Employee Health Management ·········································································· 84 ・Status of Quality Management Certification ··························································· 51 ・Prevention of Service Overtime and Work Hours Log ············································· 84 ・Quality Assurance System ················································································· 53 Support for Maternity, Childcare and Family Care ・Quality Committee and Group Quality Committee·················································· 53 ・Introduction of Varied Support Systems that Exceed Legal Mandates ······················· 85 ・Quality Audits ··································································································· 56 Supporting Diverse Work Styles ■ Activity Report ・Paid Leave System and Applications ··································································· 85 ・Response to Product