October 2012 | [email protected]
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Volume 1, Issue 4 : October 2012 www.cctvcoop.com | [email protected] Caribbean Cable Cooperative Ltd CO-OP Newsletter Board of Directors Chairman’s Message William R. Ewing As we approach the end of 2012 we must keep good graces of its’ constituents and does not Managing Director, The in mind the challenges that face us going for- act in favor of the cable provider. By Forcing a Cable, St Kitts decision by the cable operator to drop services ward. The world economy has not rebounded in order to make ends meet is not an answer Anthony (Tony) Butler as fast as we all would have liked, the cost of to the problem. We understand the need for President, Cable Bahamas doing business is rising faster than the growth rate increases on programming services and of the region and theft of service is still plaguing would expect everyone to understand that Jeremy Elmas the operators in the territory who are trying to there is only a small pie that is available for Chief Operating Officer, everyone to get a piece of and acting on that create a region where we try to all exist on a WestStar TV Ltd realization is a much more equitable and ac- level playing field. ceptable outcome. We have been fortunate Ursula Geerman-Croes The economy has slowed the growth of build- that for the most part, the Co-op partners have Wholesale Billing and Set- understood this and for that we are grateful. tlements Coordinator, ing in the islands and this of course has reduced SETAR N.V. or eliminated jobs in many areas. Tourism has The hardest challenge we will have to tackle as been flat and this too affects many of our cus- Beulah Jonis a group, with the support of the programmers, tomers who depend on the visitors’ dollar to Managing Director, St. is exposing those cable thieves who either op- Maarten Cable TV enjoy the services we provide. As an optimist, I erate under the guise of legitimate operators believe there is light at the end of the tunnel with contracts and under report or those that Howard S. Crotin and just like many, many economic downturns just set up shop and steal services. We have Board Advisor in the past, this too shall pass and we will pre- come a long way in this territory in 15 years vail in the end. and while it is not perfect yet, it is far better for all now, than what is was then. We cannot Hand in hand with the slow rebound is the let those who wish to thumb their nose at the mystifying approach the programming suppliers rules define our territory and hard work. We are taking with regard to license fees. Asking for high rate increases in light of the soft mar- must join with the programmers to use what- In this issue ket only extends the problem, it does not solve ever legal means at our disposal to put pres- it. Almost every island needs the approval of sure on those thieves and the governments Chairman’s Message … 1 the government to get a rate increase to cover who support them. We cannot ignore this the increased costs and almost every island problem and we must act quickly. Audits … 1 uses cable as a political football to earn the — Bill Ewing — New Members … 2 Operator Notes … 2 - 3 Audits Programming … 4 - 7 Industry Notices … 7 Under our new Audit policy, the next four systems will be starting shortly. The following systems have stepped up for audit this year and we thank you for Website Highlights .. 8 your cooperation. Cable Bahamas, TDS Curacao, SETAR in Aruba, and Flamingo in Bonaire 1 CO-OP Newsletter www.cctvcoop.com | [email protected] Volume 1, Issue 4 : October 2012 Operator Notes Bermuda CableVision launches The new owners, backed by Bison capital, are New Members Video-On-Demand looking forward to building on WestStar's strong foundation as a cable television and now Please welcome a new Bermuda CableVision internet service provider. Bison Capital is a U.S. member system to the has launched Video-on- based firm known for investing in solid Co-op: Demand and is rolling out the service parish- companies and providing both financial and by-parish to its strategic assistance to those companies. TRES Networks of customers. WestStar CEO and President Rodney Hansen Curacao The company has says, “I am proud of what we have been able to build over the last 19 years, particularly the completely re-vamped its website – www.cablevision.bm – to reflect the launch of start of our fibre-to-the-home deployment, this new "Anytime Entertainment" service, and which will have a lasting positive impact on the to enable customers to sign up online for community.” Mr. Hansen adds, “This is a convenient options like paperless billing as well bittersweet time for me as I prepare for as Purchase PINs for VOD and Pay-per-View. retirement, but I feel confident in the Bermuda CableVision is gearing up to launch 15 leadership." we have already seen job creation Mb and 25 Mb Internet service island-wide – the with the launch of our fibre project, and now fastest speeds in Bermuda to date. As telecom will have additional resources to drive the reform gets underway in Bermuda, CableVision business.” is looking to position itself as a provider of Bob Taylor will oversee the operation as CEO multiple new services which can be offered over of WestStar and assures that the new its advanced, fibre-based digital broadband ownership is committed to ensuring consistency network. and continuity for both employees and customers. “I have spent my entire career in telecommunications and look forward to WestStar TV experiences a sharing my experiences with the WestStar whirlwind year! team,” says Mr. Taylor, adding, “This is a great It's been a organization with strong leaders in place; we whirlwind year want to build on the company’s successes to Be included for WestStar! bring the islands world-class in the next Last year, telecommunications services rivaling any other WestStar announced its FTTH project, which is major jurisdiction.” Co-op Newsletter now picking up speed (pun intended). The build out started in a small test area in George Town, Grand Cayman. The marketing and sales team Fox Networks announces Submit your went into the area ahead of time hosting Video-On-Demand now available informational evenings and pre-signing internet content early! Fox Networks is customers. Now, WestStar is moving down the pleased to announce busy Seven Mile Beach stretch. This area has the availability of Video- many multiple dwelling units that are already On-Demand services WestStar customers. All MDUs with TV service through its agreement are being upgraded to fibre as crews pass and with the Caribbean once again the marketing and sales team is Cable Co-op. The following VOD services are working on pre-sales for internet. now available: National Geographic Channel SD/ HD, Nat Geo WILD SD/HD, Speed SD/HD, Big In other big news, WestStar marked a major Ten Network SD/HD, and BabyTV. milestone with a change in majority ownership. 2 CO-OP Newsletter www.cctvcoop.com | [email protected] Volume 1, Issue 4 : October 2012 Operator Notes (continued) LIME Saint Lucia Has a New General Manager Fletcher. Also present were permanent secretaries and high- LIME is pleased to announce the appointment level decision makers from the public sector, including of Mr Chris Williams as the General Manager recently introduced Director of Public Sector Modernization, of LIME Saint Lucia effective October 1, 2012. Dr Cletus Bertin and representatives of the Customs, Inland Revenue and Electoral departments, the Royal Saint Lucia A Saint Lucian national and former Vice Police Force and the Saint Lucia Fire Service. President of LIME Saint Lucia Operations, Chris has over 30 years of experience in LIME’s goal in organizing the conference was to stimulate telecommunications technologies, business discussions and offer suggestions on how the governments of strategies, networks expansion and service Saint Lucia and the wider region can use ICT to modernize delivery. He has served in and transform the process of governance, increase efficiency various senior executive and productivity and improve service delivery to the public. management-level The theme of the event was “LIME, Partnering with positions, including Head Government for Success.” It was staged in collaboration with of Residential Service partners like Ernst & Young and Checkpoint Security. Similar Delivery and Manager of forums are being held by LIME in Barbados and Jamaica. Planning, External Networks, Support Services and Cable TV where he spearheaded the upgrading of LIME’s analog cable TV system to a fully digital service. In his new role as General Manager of LIME Saint Lucia, Chris will be responsible for delivering excellence in the customer experience which will be at the core of the LIME business strategy. LIME Helps Set the Stage for Public Sector Modernization LIME St. Lucia hosted a one-day information and communications technology (ICT) conference in October, which was attended by Government ministers and senior executives from the Public Service, has been hailed a huge success. Dozens turned out for the event which was held Thursday last at the Royal Saint Lucian Resort & Spa. The consensus is that the forum was quite dynamic and exciting, and a wealth of information was provided that proved to be very enlightening. The participants included Minister for Infrastructure, Port Services and Transport, Hon. Philip J. Pierre, Minister of Legal and Home Affairs and National Security, Hon. Philip LaCorbinere and Minister for the Public Service, Sustainable Development, Energy, Science & Technology, Hon.