ITKM 505 – Information Technology and Knowledge Management University of Bridgeport – MBA Program
Note: Students are asked to emphasize Canvas e-mail vs. communicating with the instructor outside Canvas via Outlook.
COURSE SYLLABUS
Course Description:
It is an outstanding time to be an information systems (IS) professional. The future promises an explosion of opportunities that will outpace the growth that came before. This course orients students to the IS function from a macro perspective and through the lens of specific information strategy, solutions and policy. It grounds theory with practical business examples, biographies of and presentations by key thinkers and exposure to technical tools and business applications to both expand student understanding of the material and pique their interest for further exploration.
The course is built upon these concepts: Business and IS strategy are united IS people are business people Technology empowers people but technology without people is worthless Knowledge work and workers are mobile and this has huge business implications Technical tools and applications empower everyone and this creates a managerial challenge Technology is fun.
Learning Outcomes:
Students will leave this course with a working knowledge of: IS Strategy, Services and Trends Knowledge Management Business Process Management Enterprise Intelligence and Analytics IS Policy and Procedures Technical Tools and Business Applications.
Learning Measures
Students are required to submit six short research papers, team mid-term and final presentations and weekly homework assignments.
Course Texts:
Hislop, D. (2013). Knowledge management in organizations: A critical introduction. Oxford. Oxford University Press. ISBN: 9780199691937
Kolb, J. (2012). Business intelligence in plain language: A practical guide to data mining and business analytics. Plainfield, IL. Applied Data Labs, Inc. ISBN: 1479324183
Available From the Wahlstrom Library as an E-Book (link included in context):
High, P. (2014). Implementing world class IT strategy: How IT can drive organizational innovation. San Francisco. Jossey-Bass. ISBN: 978-1118634110
Course Method
The following tools and procedures will be used to facilitate active engagement: ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 2
Videos: Video feedback will be provided for assignments.
Powerpoint Presentations: Powerpoint lecture slide presentations will be provided in each session module. Additional reading will be assigned with homework as relevant.
Reading: Reading will be assigned with each module that corresponds with each lecture and Powerpoint slide presentation.
Research Papers:
Students will submit six short research papers, one every two weeks. All work submitted must be original: use your own words in your research papers.
Important: Research papers must consist of industry and academic sources. Use of Wikipedia for research papers is not acceptable unless approved in advance by your instructor.
Short Research Paper Specifications
Students will have the opportunity to explore topics of interest via research submitted throughout the semester. Students will submit six short research papers following these specifications. Students should consider these papers briefings at a managerial level of detail and convey their points succinctly.
Here is the scope of each short research paper:
The first paper includes any topic of interest from sessions 1 and 2 The second paper includes any topic of interest from sessions 3 and 4 The third paper includes any topic of interest from sessions 5 and 6 The fourth paper includes any topic of interest from session 7 (since session 8 is dedicated to mid-term team presentations it is not applicable) The fifth paper includes any topics of interest from sessions 9 and 10 The sixth paper includes any topics of interest from sessions 11 and 12 The seventh and final paper includes any topics of interest from sessions 13 and 14.
The schedule of delivery is recorded in the “schedule and assignments” section below as well as the schedule table included in the Syllabus section of the Canvas website.
Minimum Required Length: 2 pages Minimum Required References: 2 references Reference Citation Format: APA Required Outline: Introduction Findings Conclusion Reference List.
Notes:
Only include articles published within the last five years.
Title pages and reference lists do not count toward the length requirements. Students must submit two pages of original content.
Students cannot include the Hislop, Kolb or High books among the two required external references for these short papers. They may add these books as additional references. ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 3
Research Paper Evaluation Rubric
These easy student prep and instructor evaluation steps facilitate evaluation.
Student Prep Step 1. Prove you have not plagiarized and your paper contains the required number of references with this checklist. Not satisfying one or more of these items will result in a grade of 59 for your submission:
Your paper’s Turnitin Similarity Rating is less than 25%.
Note: A Turnitin Similarity Rating of 25% or more does not automatically trigger a failing grade, instead it triggers a comparison between the student’s submission and the source material to confirm whether plagiarism has occurred. If the instructor confirms the student has plagiarized, the student will fail the assignment. If the instructor confirms the student has not plagiarized, then the instructor will provide a grade commensurate with their work. The process for this comparison is discussed in detail under “academic honesty” in the course requirements section.
You followed the required outline.
Your paper contains 2 or more references.
Your paper is 2 pages long.
Student Prep Step 2. A critical success factor for these short research papers is for students to submit content that is brief and clear. Students will lose ten points for papers more than two pages in length. To ensure they keep papers brief, students should follow this template:
Title Page including the student’s name (does not count toward the two page length requirement) Page 1: o Introduction – one paragraph o Findings begin Page 2: o Findings end o Lessons learned (bullet format is suggested) Reference List (does not count toward the two page length requirement).
It is also strongly suggested that students use section headers to clearly define the sections of their short papers.
Student Prep Step 3. Papers must also be formatted correctly. Be sure your paper exhibits these formatting traits or your final grade will be reduced by ten points: . You’ve used 12 point Times New Roman font.
Your paper is double spaced.
You’ve applied the APA style.
ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 4
Instructor Evaluation. Now that your paper is plagiarism free, follows the outline, is the required length but no longer, contains enough references and is formatted correctly, your instructor can evaluate your work with these questions. Each answer is worth up to 20 points apiece for a total of 100 points:
Is your message clear? Does your content flow logically? Does your paper exhibit a level of English grammar found in common business communications? Did you synthesize and present your material creatively or does it read like a “Cliffs Notes” book report? Does your content relate to the course materials?
Team Mid Term and Final Presentations
Teams will be formed and students will submit a Powerpoint slide presentation summarizing a topic that interests them from sessions 1 – 7 and present it during session 8, mid term week and a Powerpoint presentation covering sessions 9 – 14 presented during session 15, finals week.
Presentation Specification
Minimum Required Length: 4 slides, 1 slide per required outline bullet Reference Citation Format: APA Duration: Fifteen (15) minutes or less Required Outline Introduction Findings Lessons Learned Reference List.
Presentation Rubric
These easy student prep and instructor evaluation steps facilitate evaluation.
Student Prep Step. You’ll lose ten points if you don’t format your presentation correctly. Use these questions to ensure you’ve set it up correctly:
Did you follow the APA citation format?
Does your presentation contain at least four slides?
Instructor Evaluation. Your instructor will evaluate your work using these questions. Each answer is worth up to 20 points apiece for a total of 100 points:
Is your in class Powerpoint presentation delivery clear and easy to understand? Did you follow the required outline and was your presentation’s duration fifteen minutes or less? Does your Powerpoint presentation exhibit a level of written English grammar and your in class presentation delivery exhibit a level of spoken English skill found in common business communications? Did you effectively summarize the content? Is your presentation design effective: can the viewer see all of your content and can that content be easily read?
Each student will submit a copy of their presentation to enable individual grading.
ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 5
Homework Assignments
Each week students will submit homework assignments that cover relevant course material. Unlike the open format for the short research papers and team presentations, these homework assignments are conducted in a question and answer format. Relevant details are provided with each homework assignment in the Canvas session modules.
Homework Assignment Rubric
These easy student prep and instructor evaluation steps facilitate evaluation.
Student Prep Step. Include at least one full paragraph of at least four to five sentences for each homework question response. If you don’t do this you’ll receive a grade of 59 for your submission.
Instructor Evaluation. Your instructor will evaluate your submission by asking these questions. The answer to each is worth up to 20 points for a total of 100 points:
Do the answers exhibit a level of English grammar found in common business communications? Are the answers clear? Are the answers accurate? Are the answers complete: has the student answered all questions and sub-questions? Does the analysis exhibit an appropriate level of synthesis and mastery of the material?
Course Requirements
Attendance, Punctuality and Participation: Attendance at each class session is expected. Students must be on time for class. Each week, you will be evaluated on these three dimensions for a total of 100 points: Present, 33 points On Time, 33 points Class Participation, 34 points. Students will only be afforded one excused absence or late arrival for the semester unless consideration is required for special circumstances.
As a UB policy, it is expected that each student requires one hour of instruction and a minimum of two hours of out of class student work each week for approximately fifteen weeks for one semester.
Academic Honesty: Cheating and plagiarizing means using the work of others as your own and is unacceptable. All work must be the student’s original work and never submitted previously for academic credit by anyone. When using material from the textbook even if it is paraphrased, it must be cited in your assignments. If students are caught cheating or plagiarizing, the instructor will warn you once and you will fail that assignment. A second offense will result in an F grade for the course. Likewise, research papers must be completed independently. Failure to write research papers independently will be considered plagiarism. Turnitin’s Similarity Rating is used and any paper submitted with a 25% or higher similarity rating will be suspected of plagiarism and will be subject to instructor review.
How The Turnitin Similarity Rating is Used to Evaluate Originality. A high Turnitin Similarity Rating does not imply plagiarism, instead it triggers suspicion of plagiarism and a comparison between the source material and students’ work. Sometimes it is reasonable to conclude a student has not plagiarized despite a submission with a high rating. More often, upon review it is confirmed that the student has plagiarized. When an instructor receives a submission with a Turnitin Similarity Rating of 25% or higher they will conduct a thorough comparison of the source material and the student’s work. After completing this review if they then conclude the student has ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 6
plagiarized they will provide evidence to support their conclusion, the student will fail with a 59 and the grade is final. Again, If students are caught plagiarizing a second time they will fail the class.
Homework: All assignments must be submitted via Canvas. Written assignments should be typed and double spaced using 12 point Times New Roman font and cover sufficient length to address the homework assignment’s requirements.
Deadlines and Late Policy: Canvas assignments close at the beginning of the session they are due. Grades for assignments turned in a week late will be penalized a half-letter grade, assignments turned in up to two weeks late will be penalized a full letter grade; assignments will not be accepted two weeks or more after the due date. Such assignments, as well as assignments that are not turned in at all, will receive a 0 grade. Since students must submit materials using Canvas for Turnitin review, if late submissions are requested the students will alert the instructor who will then reopen the assignment for late submission and processing.
The Use of Portable Devices is Prohibited. Students must turn off and stow all personal devices (laptops, phones, tablets, etc.) during class.
Course Grading:
Attendance, Punctuality and Participation 10% Team Presentations 20% Homework 30% Research Papers 40% Total 100%
The following letter grades correspond to the Trefz School of Business’ standard grading criteria:
Letter Grade Range A 93.33 – 100 A- 90 – 93.33 B+ 86.66 – 90 B 83.33 – 86.66 B- 80 – 83.33 C+ 76.66 – 80 C 73.33 – 76.66 C- 70 – 73.33 D+ 66.66 – 70 D 63.33 – 66.66 D- 60 – 63.33 F Below 60
Information Technology and Knowledge Management – M.B.A. - Schedule & Assignments
Session 1 8/31 Class Discussion: Traditional views of the Chief Information Officer (CIO) vs. positioning the CIO as a strategic business facilitator. Discussions about BNSF’s “Railroad 2020” initiative, OGTM (objectives, goals, tasks, measurement), IT as a strategic partner and facilitator, IT strategy questions in the context of the original iPhone and iPad launches, IT services and the challenges IT teams face.
Bios: Peter High (Metis Strategy and Forbes Magazine), Jo-Ann Olsovsky (BNSF), Steve Jobs (Apple), Tony Scott (United States Office of Management and Budget, OMB).
Technologies and Applications Covered: Apple’s iPhone and iPad, the U.S. ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 7
Government’s IT strategy for 2015 -2016.
Assignments:
Read High, chapter 2, http://site.ebrary.com/lib/bridgeport/reader.action?docID=10915830&ppg=35.
Read Hislop chapter 1.
Homework 1. An assessment of the U.S. Government’s “Smarter IT Initiative:” applying a business oriented IT strategy to tame a government IT bureaucracy (see the assignment in Canvas module 1 for details).
Session 2 9/7 Class Discussion: In a world where key employees often leave, one where you can learn to crochet on YouTube, is knowledge management (KM) dead or just evolving? What is knowledge? Key perspectives and discourses about knowledge management. What is the post-industrial society? The knowledge hierarchy, Iran’s Twitter revolution and the value propositions of cross-training and YouTube.
Bios: Thomas Davenport (Babson College), Jim Lee (APQC, The American Productivity and Quality Center), David Skyrme (David Skyrme Associates), Donald Hislop (Loughborough University).
Videos: The Office (U.S. Version) season 3, episode 7 on the loss of a key employee and a YouTube video about plumbing.
Technologies and Applications Discussed: YouTube, Netflix, Twitter.
Assignments:
Read Hislop chapters 2 and 3.
Homework 2. Analyzing the 2016 U.S. Presidential candidates’ Twitter feeds (see the assignment in Canvas module 2 for details).
Submit the first short research paper covering material from sessions 1 and 2.
Session 3 9/14 Class Discussion: Which perspective about knowledge is more effective: objectivist or practice-based? The answer: “YES!” An overview of Sharepoint and UB’s very own Sharepoint application myUB. An overview of big data architecture and the perspectives of two current consultants in the field about whether unstructured data is objectivist or practice based.
Technologies and Applications Discussed: Microsoft Sharepoint, Big Data Architecture and LinkedIn.
Bios: Chris Knotts (ASPE), Brian Rossman (The Ironside Group, Inc.), Kris Moniz (Majesco).
Video: What is Sharepoint?
Assignments:
Read Hislop chapters 4 and 5.
Homework 3. Assessing the Prof’s and students’ LinkedIn profiles from an objectivist perspective, practice-based perspective or both (see the assignment in Canvas module 3 for details). ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 8
Session 4 9/21 Class Discussion: Knowledge management (KM) defined and the progress and perils knowledge workers present to knowledge intensive firms. The cautionary tale of Edward Snowden, or what can happen when a knowledge worker with sensitive information leaves and takes their knowledge with them.
Bio: Edward Snowden (Formerly of the US National Security Agency).
Applications Discussed: The U.S. NSA’s information gathering apparatus, Wikileaks, TMZ.
Video: 2013 interview with Edward Snowden.
Assignments:
Read Hislop chapters 6 and 7.
Homework 4. Are Wikileaks and TMZ all that different (see the assignment in Canvas module 4 for details)?
Submit the second short research paper covering topics from sessions 3 and 4.
Session 5 9/28 Class Discussion: This is a week of big thinkers: Nonaka on The Knowledge Creation Theory, Senge and Pedler on the learning organization. Also, a discussion about how the insight gleaned from all this can help turn your boring old eggs into Easter eggs.
Bios: Peter Senge (MIT), Mike Pedler (University of Reading, Emeritus), Ikujiro Nonaka (Hitotsubashi University, Emeritus).
Videos: Peter Senge on The Learning Organization, Ikujiro Nonana on the Knowledge Creation Theory.
Assignments:
Read Hislop chapters 8 and 9.
Homework 5. Compare and contrast the learning organization framework with the knowledge creation theory and, more important, relate it to painting a better Easter egg (see the assignment in Canvas module 5 for details).
Session 6 10/5 Class Discussion: Students are granted a reprieve from hearing Dr. Lohle this week while he is presenting at a conference. A distinguished guest lecturer from the Trefz School of business will present their views on IT strategy.
Assignments:
Finish reading Hislop chapters 8 and 9.
(Students should feel free to start on next week’s reading assignment, Hislop chapters 10 and 11, if they want to get ahead…)
Homework 6. Students will reflect upon their lessons learned, biggest takeaway and any surprises that they glean from the guest lecturer’s presentation.
Submit the third short research paper covering topics from sessions 5 and 6.
Session 7 10/12 Class Discussion: The strange topic of unlearning to deliberately lose knowledge in order to make way for new learning and rejuvenation. How Netflix ruined Blockbuster when Blockbuster failed to unlearn. The cultural factors motivating workers or hindering ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 9
them from participating in knowledge management activities. How software giant SAS’ emphasis on work-life balance and supporting its employees not only makes it one of the best places on earth to work, but may also foster the trust required to motivate its employees to stay and share.
Bios: Ken Auletta (The New Yorker), Jim Goodnight (SAS).
Videos: Ken Auletta on the demise of Blockbuster Jim Goodnight’s perspectives on the CEO’s responsibility.
Technologies and Applications Covered: Netflix, SAS product suite overview.
Assignments:
Read Hislop chapters 10 and 11.
Homework 7. Students will consider how trust in leadership, culture and groups fosters sharing information with others (see Canvas module Session 7 for more details).
Submit your team’s mid-term presentation.
Session 8 10/19 Presentations and Discussion: Teams will present their mid-term Powerpoint slide presentations during class. A facilitated Q&A will be conducted after each presentation.
Assignments:
Students should feel free to either catch up on their reading and/or get a head start on next week’s reading assignment, Hislop chapters 12 and 13.
Homework 8. Students will reflect upon their lessons learned, biggest takeaway and any surprises from the team mid-term presentations.
Submit the fourth short research paper covering material from session 7 (recalling session 8 covered mid term presentations and is therefore not relevant).
Session 9 10/26 Class Discussion: Using James Bond fanatics as an example of communities of practice (CoPs) and how they use social media to share their passion for the coolest secret agent ever. How not to handle cross-community, boundary spanning knowledge processes using “Dunder Mifflin Infinity” from The Office (U.S.) television show as an example. Tying these concepts together with a Goldman Sachs video about the benefits of open source.
Bios: Calvin Dyson (Disney) with “shouts out” to the more mysterious DutchBondFan and Quinn C., Don Duet (Goldman Sachs).
Technologies and Applications Discussed: Youtube, Facebook, Twitter, Google+, Kickstarter, LinkedIn, open source applications.
Videos: DutchBondFan, “Why We Are Bond Fans,” The Office (U.S. version), season 4, episode 2, Goldman Sachs’ The Power of Open Source.
Assignments:
Read Hislop chapters 12 and 13.
Homework 9. Students will find a CoP in social media covering their personal interest (see Canvas module Session 9 for more details). ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 10
Session 10 11/2 Class Discussion: Power, politics, conflict and knowledge processes, using information and communication technology (ICT) for collaboration, the establishment of trust on virtual teams and “swift trust,” an important topic for students who will spend much of their time on virtual teams during their careers.
Technologies Discussed: Teleconferencing, E-Mail, Video Conferencing.
Bios: Michel Foucault, Helena Heizmann (University of Technology, Sydney), Tripp Crosby and Tyler Stanton (YouTube Sketch Comedians “Tripp and Tyler”), Sirkka Jarvenpaa (University of Texas at Austin).
Videos: Tripp and Tyler’s “A Conference Call in Real Life,” “E-Mail in Real Life” and “A Video Conference in Real Life.”
Assignments:
Read Hislop chapters 14 and 15.
Homework 10. Updating Jarvenpaa, Knoll and Leidner’s (1998) seminal study about the establishment of trust on virtual teams for today’s students (see Canvas module 10 for more details).
Submit the fifth short research paper covering topics from sessions 9 and 10.
Session 11 11/9 Class Discussion: Aligning HR practices to facilitate KM for organizations and key leadership, organization, culture and management to facilitate effective knowledge management.
Technology Discussed: Microsoft Visio 2016.
Videos: “When Barry the Chair met Sammy the Employee” and CBS News’ “Can Charisma be Taught?”
Assignments:
Read Recker (2005) “Process Modeling in the 21st Century” http://www.bptrends.com/publicationfiles/05-06-ART-ProcessModeling21stCent- Recker1.pdf and
Watch this Microsoft Video about business process modeling with Microsoft Visio 2016, https://www.youtube.com/watch?v=FIIsfDgGgSs&list=PLTtplW6mJ7fVJjJ6KOMAdA_u BWaPJe-4i
Homework 11. Students will read the “discussion” section of the Matsuo (2012) article, pages 618 - 620: http://mlq.sagepub.com.libproxy.bridgeport.edu/content/43/5/609 and discuss where they have experienced the style of leadership he discusses (see Canvas module 11 for more details).
Session 12 11/16 Class Discussion: Bridging KM and IS, an overview of Business Process Management (BPM), BPM as a business service, an overview of cloud computing and enterprise resource planning (ERP) and a discussion about Pega Systems and Travelers’ Insurance’s Operating Model.
Bios: John DiBuduo (PartnerRe, Retired), Alan Trefler (Pega Systems), Eugene O’Laughlin (National College of Ireland).
Technologies and Applications Discussed: Cloud computing, ERP, Pega Systems, ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 11
BPM, flowcharting and process mapping.
Videos: Alan Trefler keynote address at PegaWorld 2016, Dr. Eugene O’Laughlin video about flowcharting and process mapping.
Assignments:
Read Kolb, chapters 1 – 3.
Homework 12. Students will publish a short flowchart/process map of a professional or personal process and relate this to the class discussion and readings. (see Canvas module Session 12 for more details).
No Class 11/23 Thanksgiving Recess.
Submit the sixth short research paper covering topics from sessions 11 and 12.
Session 13 11/30 Class Discussion: What is business intelligence (BI) and analytics and why does UB call it “enterprise intelligence?” A sample BI conceptual architecture and strategy, examples of successful and unsuccessful BI projects and revisiting the IT facilitation questions. An introduction to the SAS Tutorial Library.
Bio: Jeremy Kolb (St. Francis University).
Technologies and Applications Discussed: Predefined reports, dashboards, self- service and ad hoc querying, analytical workspaces, planning tools, predictive modeling and other analytics techniques, data visualization, data marts and data warehouses, Business Objects, Cognos, the SAS Tutorial Library and SAS Studio.
Assignments:
Read Kolb, chapters 4 – 6.
Homework 13. Students will watch a SAS Studio overview video and discuss how it relates to the class discussion about enterprise intelligence (see Canvas module Session 13 for more details).
Session 14 12/7 Class Discussion: Revisiting the concept of cloud computing using salesforce.com, SAS On Demand for Academics and SAS Studio and a sample cloud proposal for UB from Rackspace. A SAS Studio demonstration will also be conducted.
Technologies and Applications Discussed: Cloud computing, Salesforce.com, SAS Studio, SAS On Demand for Academics, Rackspace’s approach to cloud computing solutions.
Bio: George Habek (SAS).
Videos: SAS Tutorials.
Assignments:
Homework 14. Students will watch and react to a video about SAS Studio’s descriptive statistics task and situate the product within the context of cloud computing (see Canvas module Session 14 for details).
Submit your team’s final presentation.
Session 15 12/14 Presentations and Discussion: Teams will present their final Powerpoint slide ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 12
presentations. Discussion will comprise a facilitated Q&A with each presentation. Your instructor will also recap everything we have accomplished.
Reference List
@realDonaldTrump (n.d.) Retrieved from https://twitter.com/realDonaldTrump?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5 Eauthor
@HillaryClinton. (n.d.). Retrieved from https://twitter.com/HillaryClinton?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eaut hor
Amazon.com. (n.d.). Jeremy Kolb biography. Retrieved from http://www.amazon.com/Jeremy-Kolb/e/B009KRQJKO
Amazon.com. (n.d.). Tyler Stanton’s biography. Retrieved from http://www.amazon.com/Tyler-Stanton/e/B0042AC38Q
APQC. (n.d.). Jim Lee biography. Retrieved from https://www.apqc.org/jim-lee-pmp
ASPE. (n.d.). Chris Knotts Biography. Retrieved from http://aspe-sdlc.com/blog/author/cknotts/
Big Think. (2014 4 3). Ken Auletta: How Netflix killed Blockbuster [Video file]. Retrieved from https://www.youtube.com/watch?v=QsSsMHV0Kt8
Biography.com (n.d.). Edward Snowden biography. Retrieved from http://www.biography.com/people/edward-snowden-21262897
Biography.com. (n.d.). Michel Foucault biography. Retrieved from http://www.biography.com/people/michel-foucault-9299693
Biography.com (n.d.) Steve Jobs Biography. Retrieved from http://www.biography.com/people/steve-jobs-9354805
Bloomberg Businessweek (n.d.). Ikujiro Nonaka executive profile. Retrieved from http://www.bloomberg.com/research/stocks/people/person.asp?personId=11750494&privcapId=3 94081
Boardroom Insiders. (n.d.) Jo-Ann Olsovsky Biography. Retrieved from https://www.boardroominsiders.com/executive-profiles/7973/Burlington-Northern-Santa-Fe,- LLC/Jo-Ann-Olsovsky
Centre For Action Learning Facilitation. (n.d.). Mike Pedler biography. Retrieved from http://www.c-alf.org/about-us/16-mike-pedler
CIO.gov. (n.d.). Tony Scott Biography. Retrieved from https://cio.gov/author/tony-scott/
Dibuduo, J. (2015). Business process management. Powerpoint slide presentation
Dibuduo, J. (2015). The practical application of knowledge management in an IT department. Powerpoint slide presentation
ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 13
Crosby, T. (n.d.). Tripp Crosby’s biography. Retrieved from http://www.trippcrosby.com/
Crosby, T. & Stanton, T. [Tripp and Tyler]. A conference call in real life [Video file]. Retrieved from http://www.youtube.com/watch?v=DYu_bGbZiiQ
Crosby, T. & Stanton, T. [Tripp and Tyler]. A video conference call in real life [Video file]. Retrieved from https://www.youtube.com/watch?v=JMOOG7rWTPg
Crosby, T. & Stanton, T. [Tripp and Tyler]. E-Mail in real life [Video file]. Retrieved from https://www.youtube.com/watch?v=HTgYHHKs0Zw
Crosby, T. & Stanton, T. [Avaya]. Stuff business people say [Video file]. Retrieved from https://www.youtube.com/watch?v=MHg_M_zKA6Y
Cuniff, Q. [Quinn C]. (n.d.). Quinn C Youtube channel. Retrieved from https://www.youtube.com/channel/UCRgzbc7CsZY9n4zgtc2BPWg/feed
Cuniff, Q. [Quinn C]. (n.d.). Quinn C Google+ Page. Retrived f from https://plus.google.com/110349695062379811389
Davenport, T. (2015, June 24). Whatever happened to knowledge management? The Wall Street Journal. Retrieved July 12, 2016, from http://blogs.wsj.com/cio/2015/06/24/whatever-happened-to-knowledge-management/
Duet, D. [Goldman Sachs]. (2015 6 11). The Power of Open Source: Goldman Sachs' Don Duet [Video file]. Retrieved from https://www.youtube.com/watch?v=h-mvgkRWP34
[DutchBondFan]. (n.d.). DutchBondFan YouTube channel. Retrieved from https://www.youtube.com/user/DutchBudokaiFan
[DutchBondFan]. (n.d.). DutchBondFan Google+ Page. Retrieved from https://plus.google.com/+DutchBudokaiFan
[DutchBondFan]. (n.d.). DutchBondFan Facebook Page. Retrieved from https://www.facebook.com/dutchbondfan
Dyson, C. (n.d.). Calvin Dyson Facebook page. Retrieved from https://www.facebook.com/calvinmdyson/?fref=nf
Dyson, C. (n.d.). Calvin Dyson LinkedIn profile. Retrieved from https://www.linkedin.com/in/calvindyson
Dyson, C. (n.d.). Calvin Dyson YouTube channel. Retrieved from https://www.youtube.com/user/calvindyson
Dyson, C. (2015 5 15). You guys are the gold standard. Retrieved from https://www.kickstarter.com/projects/318037682/funding-for-james-bond-superfan-video-game- reviews/posts/1229148
Forbes. (n.d.) Peter High Biography. Retrieved from http://www.forbes.com/sites/peterhigh/#7a26c5325155
Goldman Sachs. (n.d.). Don Duet biography. Retrieved From http://www.goldmansachs.com/our-thinking/outlook/bios/don-duet-bio.pdf
Heizmann, H. (2011). Knowledge sharing in a dispersed network of HR practice: Zooming in on power/knowledge struggles. Management Learning, 42(4), 379 – 393.
ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 14
High, P. (2014). Implementing world class IT strategy: How IT can drive organizational innovation. San Francisco. Jossey-Bass. ISBN: 978-1118634110
Hislop, D. (2013). Knowledge management in organizations: A critical introduction. Oxford. Oxford University Press. ipadinsider. (2010 1 27). Apple iPad: Steve Jobs keynote Jan 27 2010 part 1. [Video File]. Retrieved from https://www.youtube.com/watch?v=OBhYxj2SvRI
Gallagher, K. M. [Kevin M. Gallagher]. (2012 6 9). NSA whistleblower Edward Snowden: 'I don't want to live in a society that does these sort of things‘ [Video File]. Retrieved from https://www.youtube.com/watch?v=5yB3n9fu-rM
Heizmann, H. (2011). Knowledge sharing in a dispersed network of HR practice: Zooming in on power/knowledge struggles. Management Learning, 42(4), 379 – 393.
Howson, C. (2014). Successful business intelligence: Unlock the value of BI and big data. New York. McGraw Hill Education. ISBN: 9780071809184
Jarvenpaa, S. L., Knoll, K., & Leidner, D. E. (1998). Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems, 14(4), 29-64.
Knotts, C. [ASPE, Inc.]. (2013 4 24). What is Sharepoint [Video file]. Retrieved from https://www.youtube.com/watch?v=x4uCNszP3qM
Ken Auletta.com. Ken Auletta bio. Retrieved from http://www.kenauletta.com/
Kolb, J. (2012). Business intelligence in plain language: A practical guide to data mining and business analytics. Plainfield, IL. Applied Data Labs, Inc.
Lee, J. (2015 6 25). Why death of Chief Knowledge Officers is a good thing [Web log post]. Retrieved from https://www.apqc.org/blog/why-death-chief-knowledge-officers-good-thing
LinkedIn.com. (n.d.). Michael Lohle’s Profile. Retrieved from https://www.linkedin.com/public- profile/settings?trk=prof-edit-edit-public_profile
Longo, R. (n.d.). Calvin Dyson biography. Retrieved from http://www.imdb.com/name/nm4509512/bio?ref_=nm_ov_bio_sm
Loughborough University. (n.d.). Donald Hislop biography. Retrieved from http://www.lboro.ac.uk/departments/sbe/staff/profiles/hislopdonald/hislop-donald.html
McAdams, A. (2014). Class notes: ITKM 505. Bridgeport. University of Bridgeport Trefz School of Business.
Matsuo, M. (2012). Leadership of learning and reflective practice: An exploratory study of nursing managers. Management Learning, 43(5), 609-623.
Microsoft. [Microsoft Visio]. Microsoft Visio tutorial – How to create a process flow diagram [Video file]. Retrieved from https://www.youtube.com/watch?v=FIIsfDgGgSs&list=PLTtplW6mJ7fVJjJ6KOMAdA_uBWaPJe-4i mipodstuff. (2011 10 8). Steve Jobs announcing the first iPhone in 2007. [Video file]. Retrieved from https://www.youtube.com/watch?v=wGoM_wVrwng
National College of Ireland. (n.d.). Eugene O’Laughlin biography. Retrieved from https://www.ncirl.ie/Faculty-Depts/A-Z-Staff-Directory/Staff/47
ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 15
Nonaka, I. (2012). The wise leader. The University of Vienna. Retrieved 12/27/2014 from https://www.youtube.com/watch?v=dEOkG9uRP1o
O’Laughlin, E. (2010 3 5). Problem solving techniques #8: Flow charts [Video file]. Retrieved from https://www.youtube.com/watch?v=hN9xemJYwos
Pega. (n.d.). Howard Trefler biography. Retrieved from https://www.pega.com/about/company/leadership/alan-trefler
Pegaworld 2016 Keynotes. (2016 6 16). Pegaworld 2016: The paradox of technology. Retrieved from https://www.pega.com/about/events/pegaworld/keynotes
[PeopleStreme]. (2009 11 1). When Barry met Sammy - A funny view of human resources and knowledge management [Video file]. Retrieved from https://www.youtube.com/watch?v=Lu9QWojx8qE
Recker, J. (2006). Process modeling in the 21st century. BPTrends. Retrieved from http://www.bptrends.com/publicationfiles/05-06-ART-ProcessModeling21stCent-Recker1.pdf
Salesforce.com. (n.d.). Salesforce.com website. Retrieved from www.salesforce.com
SAS. (n.d.). Company Information. Retrieved from http://www.sas.com/en_us/company-information.html
SAS. (n.d.). Jim Goodnight biography. Retrieved from http://www.sas.com/en_us/company-information/leadership/jim-goodnight.html
SAS. (n.d.). SAS On Demand for Academics website. Retrieved from http://support.sas.com/learn/ap/index.html
SAS Software. (2012 10 25). SAS CEO Jim Goodnight on SAS' great employee benefits [Video file]. Retrieved from https://www.youtube.com/watch?v=T5O3L6UdIGw
SAS Studio: Video Library. (n.d.). Getting started with SAS [Video file]. Retrieved from http://support.sas.com/training/tutorial/studio/
Sane, S. (2010). Cloud Computing Basics [Powerpoint slides]. Retrieved from http://www.slideshare.net/sagarsane/cloud-computing-ppt-5338377?qid=ea66551d-531a-4ed9- 814e-e2db8789d64b&v=default&b=&from_search=6
Schur, M. (Writer), & Gates, T. (Director). (2006 11 9). Branch closing. [Television series episode]. The Office. California: NBC/Universal.
Schur, M. (Writer), & Zisk, C. (Director). (2007 10 4). Dunder Mifflin Infinity. [Television series episode]. The Office. California: NBC/Universal.
Senge, P. [Russell Sarder]. (2015 6 4). How do you define a learning organization? by Peter Senge, author of the fifth discipline [Video file]. Retrieved from https://www.youtube.com/watch?v=vc2ruCErTok
Skyrme, D. (2011 6 1). Profile: Dr. David Skyrme. Retrieved from http://www.skyrme.com/about/david.htm
Skyrme, D. (2011 2 19). The evolution of knowledge management. Retrieved from http://www.skyrme.com/kmbasics/evolution.htm
Smith, M. (2001). Peter Senge and the learning organization. London: George Williams College. Retrieved 12/8/2014 from: ITKM 505 6W1 – Information Technology and Knowledge Management, On Campus M.B.A. 16
http://infed.org/mobi/peter-senge-and-the-learning-organization/
Spenser, S. [CBS News]. (2012 1 8). Can charisma be taught? [Video file]. Retrieved from https://www.youtube.com/watch?v=ZkSojpni_Rc
TMZ.com. (n.d.) TMZ website. Retrieved from www.tmx.com
Tom Davenport.com. (n.d.). Thomas Davenport biography. Retrieved from http://www.tomdavenport.com/about/
Travelers Insurance (n.d.). Business Insurance operating model early career program. Retrieved from https://www.travelers.com/about-us/careers/documents/OpModel.pdf
University of Technology Sydney (n.d.). Helena Heizmann biography. Retrieved from https://www.uts.edu.au/staff/helena.heizmann
University of Texas at Austin. (n.d.). Sirkka Jarvenpaa biography. Retrieved from https://www.mccombs.utexas.edu/Directory/Profiles/Jarvenpaa-Sirkka
Whitehouse.gov. (n.d.). Smarter IT delivery. Retrieved from https://www.whitehouse.gov/sites/default/files/omb/budget/fy2016/assets/fact_sheets/smarter-it- delivery.pdf
WikiLeaks.org (n.d.). WikiLeaks website. Retrieved from https://wikileaks.org/
Zoominfo. (n.d.). Brian Rossman Biography. Retrieved from www.zoominfo.com
Zoominfo.(n.d.). Kris Moniz Biography. Retrieved from www.zoominfo.com