Director's Report

PUEBLO CITY-COUNTY LIBRARY DISTRICT Report of the Executive Director Submitted to The Library Board of Trustees May 29, 2018

National Medal for Museum and Library Service PCCLD has been selected as a 2018 recipient of the National Medal for Museum and Library Service. This represents the nation’s highest honor for libraries and is based upon criteria established around determining those institutions that make significant and exceptional contributions to their communities. The Institute for Museum and Library Service has presented the award since 1994, and PCCLD is one of fewer than 200 from across the country that has been so recognized to date.

Read OUT LOUD! Author/illustrator, James Burks, was this year’s celebrity author for PCCLD’s Read OUT LOUD. He presented six sessions on writing and illustrating at the Rawlings Library over a period of two days with a total attendance of 1,650, consisting primarily of children ages 6-10 years. Mr. Burks spent fifteen years working in the animation industry on various movies and television shows, including The Emperor's New Groove, Atlantis, Treasure Planet, Space Jam, The Iron Giant, Wow Wow Wubbzy, and most recently on Fan Boy & Chum Chum. James is the author of the Bird & Squirrel graphic novel series as well as the illustrator for the series Haggis and Tank Unleashed among others.

Security and Courier Services PCCLD transitioned to an in-house team of employees for security and courier services. Prior to this change, these services were contracted to private companies. This project is overseen by Sara Rose (Chief Operating Officer).

Sign Up and Spaces PCCLD converted its meeting room and events scheduling software from Evanced to new products know as Sign Up and Spaces. The change has been smooth overall under the direction of Michelle Vigil (Web Specialist).

RAWLINGS LIBRARY Special Collections & Museum Services  April total attendance was 7,185. Year-to-date attendance is 20,613 compared with 17,450 in 2017.  199 Document Delivery requests were answered in April. 565 items from the collection were counted used by customers in April. 155 items, including renewals from the Special Collections Circulating collection were checked out in April.  Digital Collections use in April was 4,532. The Colorado Weekly Chieftain had 469 views, and The Colorado Daily Chieftain had 2,724 views. There are now 6,497 items in the digital collection; 416 items were added in April.  The InfoZone showed 20 movies in April with 354 attending.  Special Collections & Museum Services sponsored events included Yoga for the Aging with 8 attending; AVAS (Arkansas Valley Audubon Society) California Condor with 19; District 60 Art Show Reception with 370; and four Bridging Borders with 70. Two school tours were provided for 100 attendees. Young artist enjoying the Pueblo D60 Elementary Art Show Executive Director Report May 29, 2018 – 2

 Community use of the InfoZone Theater included Do Terra Essential Oils Class; Neighborhood Watch/Pueblo Police Department; Beginning Yoga with Amy Martin; Department of Transportation; Story Keepers; Catholic Charities Family Health Fair; Special screening of Bowling for Columbine provided by Jerri Jenson; Vineland Elementary; Pueblo Pioneer Museum; and Colorado History Course presentations by Dr. Rees’ students.  Genealogy and Special Collections programs included the following: o The Southeastern Colorado Genealogical Society had a presentation on immigration on April 7 with 20 people in attendance. o There were two people for the April 10 research session; four people for the April 5 Ancestry.com training, and four people for Noreen Riffe’s (Volunteer) session on Finding Lineage. o There were 28 who attended the showing of Jamas Olvidados, the Neva Romero story, with a very good discussion afterward. o Charlene Garcia Simms (Special Collections Librarian) made a presentation on the Arcadia book to the Daughters of the American Revolution on April 21. There were 15 people in attendance, and a tour of the vault was provided for 12 in the afternoon. o Three DNA webinars were held in the Training Room for DNA Day on April 25 with eight people attending. o PCCLD partnered with the Colorado Historic Records Advisory Board to present a program on Archives 101 on April 27. This class was attended by 30.  The Heroes Art Project will be on exhibit in May, and staff is working on an exhibit of Rock Art. Reference and Readers Advisory Adult Programs, Events and Displays  April displays included: Gardening, Baseball, Money Month, Wildlife, “Read the Rainbow,” Read A-Likes, and Fiction with one word titles  State Government Documents monthly usage was 32.  Programs included: Yoga For Beginners with 16 participants; Bullet Journal Club with 9; Vinyl Destination with 3; and Field of Dreams film screening with 5. Hispanic Resource Center (HRC)  HRC Exhibits included: “A Woman’s Love of Animals” and “Simpler Things” by Mo Keenan- Mason; “Simpler Things” by painter Steve Mason; and “Unmasking Brain Injury” by the Pueblo Chapter of the Brain Injury Support Group.  HRC Programs included the film, Un Padre No Tan Padre on April 5 with six attending and Bilingual Stories with 39 in attendance in April.  HRC Classes included Spanish Classes with 26 attending and English Classes with 101.  Maria Smyer (Hispanic Resource Coordinator) welcomed Angel Vigil for Día de los Niños/Día de los Libros on April 28. Angel Vigil told Vaquero stories for this special program. This program was a partnership with Youth Services, and crafts were also provided for the kids with 32 attending. Executive Director Report May 29, 2018 – 3

 Maria Smyer partnered with Catholic Charities for a Health Fair on April 13. Several organizations participated, and Vision and Hearing exams were offered for children. Attendance was 125.  Maria Smyer met with the Parent Connects Committee on April 17 where she updated the committee on upcoming HRC events and discussed the Health Fair.

Adult Literacy Program  The Blue Sky adult attendance for the month was 39.  Adult Literacy currently has 53 active tutors and 78 learners. Many are working on a GED or HISET, high school equivalency tests, the English language, and improving reading and writing. Age ranges of students are 15-70.  Career Online High School currently has 37 adult students working toward high school diplomas. The first graduations will be at the end of June. Older Adult and Homebound Programs  There are currently 19 active customers and 15 active volunteers who delivered 52 items during the month.  StoryKeepers was held on April 7 with 34 participants. Computer Classes and Digital Training  Total computer training and program attendance in April was 124.  Darius Goshay from Pueblo Wireless Doctor demonstrated Android Smartphone features to seven patrons on April 21.  Open Learning Lab volunteers met every Monday and Thursday for 2-hour sessions to provide one-on-one tech support to 63 customers.  Lori Kozel (E-Resource & Digital Collection Librarian) provided weekly technology training to 41 adult learners who participated in hands-on instruction for Microsoft Office 2013 applications, explored PCCLD’s website, and learned to navigate the Windows operating system.  Military veterans from the Community Living Center participated in three sessions to explore online brain boosting resources such as Mango Languages and memory games.  Lori Kozel provided Chromebook training to three new SRDA Foster Grandparent volunteers who assist elementary students with Google applications.  Jackie Swanson (Adult Literacy Coordinator) and Lori Kozel provided adult and computer literacy resources at the Pueblo Parole Office Resource Fair on April 23. Idea Factory  Total Program Attendance was141. One-on-One Computer Help was provided to 31; American Sign Language for Beginners was attended by 13; Southern Colorado Threadbenders had 4; Digital Conversion Cassette to MP3/CD had 1; 3D Scanning had 1; VHS to DVD Conversion had 3; Questbotics: Robotics For Kids Demo had 21; Origami Odyssey had 16; 4-H Robotics had 17; SoCo Makers Meetup had 13; Growing STEAM Makers had 15; Meet Your Maker-Entrepreneur & Innovator Speaker Series had 6.  There were ten 3D Printing Requests completed, 908 Thingiverse Views; 106 Thingiverse Downloads; and 1,175 used the Tech Bar.  Pueblo Makes, an informal group of educational institutions, entrepreneurs, creatives, and makers, held a monthly meetup for networking, collaborating, and resource sharing. Executive Director Report May 29, 2018 – 4

 Derrick Mason (Idea Factory Librarian) is coordinating 2nd floor activities for the 2018 IdeaCon. The Pueblo Makes group has committed to supporting the event. He is also sending invitations to past participants and new ones.  Representatives from Questbotics conducted an EDTech product demo in the Idea Factory which had a great turnout with 31 visitors. Youth Services  Youth Services-sponsored district program attendance was 712 in April 2018, compared with 769 in April 2017.  Centralized Youth and Family programming included Singing Fun at Giodone and Lamb and Playing Fun at Greenhorn, Lucero, Pueblo West, and Rawlings with 33 total youth and family attendance.  Centralized Teen and Tween programming included a Minecraft Gaming Session at Giodone with 5 attending, and Minecraft, Games and Floats Lock-in at Barkman with 30. Tween kits included a Tattoo Kit at Pueblo West for 6 participants; Makey Makey at Greenhorn Valley for 1; Old-School Games at Lamb for 15; and Laser Tag at Pueblo West for 30. Teen Kits included Fragrances at Lucero for 13 participants; T-Shirt kit at Greenhorn Valley for 3; Laser Tag at Greenhorn Valley for 12; and Art at Barkman for 10. Total Tween and Teen centralized programming reached 125.  Centralized Storytimes reached 519 in April with 410 at SPELL and 109 at Preschool Storyreader visits.  The Afterschool Food program continued in April with great results. The program will continue through May, and then transition to summer lunches in June. Total attendance was 443.  Kids Club had 22 participants in April.  Rawlings Tween and Teen programs included Study Sessions, Tween Hangout, Growing STEAM Makers, Imagination Chapter, Teen Advisory A huge audience listens to author James Burks at Read Out Loud! Board and Teen Nights.  Storytimes included Baby Storytime, Toddler Storytime, Family Storytime, Toddler Storytime @ the Y, Preschool Storytime @ the Y; Head Start Storytime reaching 323; Read Dogs with 24; and Storytime at the Mall with 24.  Visits, Outreach and Tours included: Presentation at South High School, Booth at Cherish the Child, Booth at Tree of Life, Vineland School Visit, Booth at Kids Day, Storytime at Life Center Academy, and Paragon Preschool. BARKMAN LIBRARY  Paula Pryich (Librarian) presented Preschool Storytimes and Stories on the Fly for 27 participants; provided outreach to Building Blocks, CSU-Pueblo and SPELL for preschool storytime visits for 119 attendees; and presented the Oil Spill Challenge for 8.  Matthew Parlier (Library Specialist) had 42 attendees for Chess Hangout; 30 for Storytime for Tots; 17 for TAB meetings and teen TAB Lock-in; 20 for Crossword Search; and 7 for the Roald Dahl Celebration.  Barkman staff and Youth Services-hosted programs included: Christ the King Pre-K Outreach for 41 participants; Book Discussion group with 7; Minecraft Madness with 23; Comic Book Celebration with 11; Happy Little Trees painting program with 10; Barkman Weekly Trivia with109; Crafty Needles Groups with 27; Passive coloring and word search activities for 195; Growing STEAM Makers with 8; Barkman Reading Challenge with 42; and OneBook 4 Colorado outreach with 111. Executive Director Report May 29, 2018 – 5

GIODONE LIBRARY  March circulation was up 0.6%, visits were down 5.6%, programming down 43.7%, and computer use was up 772.4% due to change in software reporting of wireless use.  The following Community Outreach was provided by Giodone staff in April: o Paula Pryich (Librarian) visited Avondale Preschool as part of the One Book 4 Colorado book distribution on April 11 with 27 participants o Paula Pryich provided SPELL literacy outreach at Ascension Preschool on April 12 reaching 48 participants. o Kayci Barnett (Giodone Library Manager) visited the Title One Literacy Night at North Mesa on April 12 reaching 148 participants. o Lorina Messenger (Giodone Library Specialist) represented Library Workers at Avondale’s Career Day on April 19 leading a storytime and craft with several classes reaching 64 participants. o Kayci Barnett led a tour of students from Cesar Chavez and provided an Earth Day storytime and a craft to take home for 70 participants. o Kayci Barnett gave a presentation on budgeting and using a spreadsheet as part of a re-entry program at Arkansas Valley Correctional Facility with 16 participants.  A total of 55 programs were offered in April with 784 participants. o Youth programming included: Family storytimes and an occasional drop-in with a total of 56 attendees; Minecraft Gaming Session with 5; Recycled Jeans Craft had teens making bags and bottle holders with 11; Tweens made crafts using Perler beads with 7; Growing STEAM Makers with 4-H had a theme of forensics with 7; and Friday Kid Crafts available all day on Fridays was a great way to engage customers with Make a Daisy, Grass Crown and Oil Spill Challenge crafts reaching 42 participants. o Adult programming included: Cyber Seniors-Tech Questions Answered had 2 participants; Mesa Neighbors Discussion Club had Public Information Officer from the Pueblo Health Department discuss what they have been doing for the community with 7; Giodone Book Club and Tea discussed Essex Serpent by Sarah Perry with 11; Family Craft Time- Return of Fairies (part 2) making tiny crafts to create a living space for a fairy with 15; Sewing 101-Decorate a Shirt was a Friends Grant and Makerspace sponsored activity using the Cameo Silhouette machine and a new t-shirt press to cut out heat transfer vinyl with 22; English Conversation Club meets weekly to practice conversational English with 8; Fireside Crochet met weekly with 23; and Adulting 101-How to Budget with a Spreadsheet as part of MoneySmart week with 3. Passive programming included coloring sheets and puzzles for 100 participants. o The Avondale Satellite hosted nine Maker Clubs with a total of 84 participants. GREENHORN VALLEY LIBRARY  Greenhorn Valley Library had a total of 95 children, tweens and teens participate in programs during the month of April. Weekly Music and Movement Storytime had 45 participants; Growing Executive Director Report May 29, 2018 – 6

STEAM Makers had 9; Teen Craft Night T-Shirt Hacks had 3; Laser Tag Lock-in had 12; Tinker Lab Tuesdays had 5; and Teen Science-Makey Makey had 1. After School Kids at the Beulah Satellite had 20 participants.  Greenhorn Valley Library had 230 adult participants in April. Beekeeping had 5 participants; Energy Healing 6; Greenhorn Valley Chamber event had 65; Human Trafficking-An Overview had 10; Local History Interest Group Night had 26; Maker Studio-Mason Jar Gardens had 8; Painting with Randy Ford had 15; Play Pinochle at the Library had 72; and the Felted Dog had 23.  Meeting Rooms were used by the Chamber of Commerce, Girl Scouts, Pinochle Club, tutoring, GHV Kickers 4-H Club, District 70 Online, Neighborhood Watch Meeting, Rye Saddle Club, Sangre de Cristo VFC, and Valley Back Packs Group. LAMB LIBRARY  Gate Count was 10,322. Meeting Rooms had 49 reservations with an estimated 1,624 attending in April.  The Lamb Library held seven events geared toward adults with 87 participants. o Jaclyn Baros (Library Specialist) continues to visit the Life Care Center of Pueblo monthly. This month she met with 15 senior residents and read stories. o Creation Studio programs in April each had 18 attendees. Lamb offered programs this month in Cheesemaking 101 and DIY Bath Fizzes.  Lamb offered 24 events for Youth, Tweens and Teens and had 760 Rachael Parlier leads activities during a Storytime on April 25. Thirty- participants. five people attended this Storytime. o Lamb staff visited area schools and daycares eight times in April. Total outreach for these events reached 203 participants for the month. Many of these visits were associated with OneBook 4 Colorado statewide initiative. o Storytime attendance in April was 184 for the three weekly programs at Lamb. o Tween and Youth programming such as Growing STEAM Makers and Old School Games continue to see good attendance by area youth. Growing STEAM Makers had 11 participants, and Old School Games had 15 this month.  Rachael Parlier (Lamb Librarian) went to Beulah Heights for a SPELL story time on April 10.  Life Center Academy came to Lamb for a visit on April 26.

LUCERO LIBRARY  Nicki Lawless (Lucero Librarian) presented the following programs: Xbox Gaming with 3 attending; Make Slime with 18; Folded Art with 8; Air Freshener with 13; Model Magic with 11; Bubble Wrap Art with 9; Selfies/Frame with 10; Flubber with 37; STEAM with 10; Bubble Bath with 17; Butter Slime with 29; Play Fun with 13; Movie with 12; and JLP Poetry with 4.  Jerry Vigil (Library Specialist) presented the following programs: Mosaic Stepping Stones with 13 participants; Cheese Making with 10; and Fairy Garden with 20. Slime Day  Mark Salazar (Hardknox Gang Prevention and Intervention) had 226 who attended in April. Executive Director Report May 29, 2018 – 7

 Books a la Cart delivered 1,021 items in April.  Afterschool Nutrition program at Lucero distributed 397 meals in April. PUEBLO WEST LIBRARY  Community display cases featured the Pueblo West Women’s League Spring Tea and an Earth Day display. The exhibit featured Anna Owens’ Rug Display.  The new AV system was installed this month. Customers and staff are enjoying the new and improved system.  Pueblo West Library held a total of 114 programs with Mosaic Stepping Stones with Jerry 1,939 participants. o Adult programs featured 57 events attended by 763. Highlights included: Chair Yoga on Wednesdays and Thursdays attended by 121; Tech Talk on Mondays with 24; Sew Happy- Mouse Pin Cushion with 5; Coffee and Coloring with 20; Pueblo West Genealogy Club with 22; VITA (Volunteer Income Tax Assistance) on Fridays with 56; and DIY-Fleece Tied Pillows with 60. o Teen and Tween customers had 26 programs attended by 570. Highlights included: thirteen Teen Hangouts attended by 203; four Teen Nights attended by 94; four Pueblo West Trivia events attended by 210; Growing STEAM Makers with 7; Temporary Tattoos with 6; Tetrahedra Kites with 15; Laser Tag Lock-in with 30; and Coder Dojo with 5. o Children had 31 programs attended by 606. Highlights included: four Signing Stories with 20 participants; eight Toddler Storytimes with 139; four Baby Storytimes with 33; four Family Storytimes with 61; four Kids Yoga with 122; Playing Fun with 7; Science/Technology Lab with 7; two Chess Club with 10; SPELL storytime at Children’s Palace with 24; and 1st Grade library tour with 90.  An estimated 842 people used the Pueblo West study rooms in April. FACILITIES  Completed 354 work orders.  Completed fire inspections at Lucero, Greenhorn, Giodone, and Rawlings.  Installed trash gates at Lamb and Barkman.  Installed window tint elevator shaft corners.  Serviced Rawlings generator.  Had Rawlings HVAC computer repaired.  Had 15 Rawlings chairs repaired.  Cleaned carpets at Rawlings and Pueblo West.  Continued to replace lighting at Rawlings.  Supported new security staff arrival.  Installed lock boxes district wide.  Serviced and repaired sprinkler systems district wide.  Installed WiFi thermostats at Lamb. HUMAN RESOURCES New Hires, Promotions and Lateral Moves in April  Tony Varela, New Hire, Security Supervisor, full-time.  Connor Gosney, New Hire, Security Officer, full-time.  Joe Corbo, New Hire, Security Officer, part-time.  Jeffrey Martinez, New Hire, Security Officer, part-time.  Jim Relich, New Hire, Security Officer, part-time.  Noah Simon, New Hire, Security Officer, part-time.  Felicia Tapia, New Hire, substitute.  Jennifer Behm, New Hire, substitute.  Jill Deulen, Promotion to Director of User Services (Circulation Supervisor will report to Jill). Executive Director Report May 29, 2018 – 8

 Alyssa Frisby, moved from Customer Service Representative in Circulation to Customer Service Representative in Youth Services.  Andrew Bregar will oversee Library @ the Y as part of the Lamb Branch. Separations  Hannah Weber (Librarian Archivist), voluntary resignation.  Tony Dominguez (Substitute), voluntary resignation. Recruiting/Open Positions in April  Two part-time Security Officers.  Librarian Archivist (to replace Hannah Weber).  Customer Service Representative in Circulation (to replace Alyssa Frisby).  Intern (grant received from PLA Inclusive Internship Initiative).  Circulation Supervisor.  Customer Service Representative for Giodone (to replace Jeffrey Jaramillo, who resigned May 3).  Customer Service Representative for Pueblo West (Andrea Rule, current Pueblo West Customer Service Representative will move into Materials Handling Technician position to replace Kayleen Shepley who will resign May 6).  Two Books in the Park Assistants (Seasonal). Volunteers contributed 1,701 hours valued at $42,000.90 (estimated by Independent Sector’s figure of $24.69 per hour). Barry Gonzalez was selected as Volunteer of the Month for April for his work providing Beginning and Advanced Spanish Classes for the past five years. TECHNICAL SERVICES AND COLLECTION DEVELOPMENT  6,139 items were added to the collection in April, and 3,567 items were withdrawn.  Jill Deulen (User Services Director) presented with the START team on key results trends for 2017 to the Board of Trustees on April 26. She discussed circulation and electronic resources.  The Technical Services Department went out for lunch for winning the Starburst Award helping to contribute to Giodone’s circulation increase.  The new Quick Read collection started at all locations in April. This will allow customers to check out popular nonfiction titles available on a first-come/first-served basis.  PCCLD will begin offering access to OverDrive ebook titles beginning in August.  Hoopla use was at an all-time high in April.  Peggy Bilger (Technical Services Specialist) cataloged five more hotspots for the Homebound and Career Online High School programs.  The RFP for selecting an ILS is in full swing, and the committee has narrowed the search down to two vendors. Daniel Gaghan (ILS Administrator), Joanna Stankiewicz (Circulation Manager), and Jill Deulen visited Huntsville Public Library to review a ByWater Koha systems in operation. The two finalists will provide demonstrations for staff, and the committee will give a final recommendation in May. STAFF DEVELOPMENT  Sherri Baca (Chief Financial Officer) and Jeanette Cortez (Senior Accountant) attended Sage Accounting Software-General Ledger Module training provided by BCS Prosoft on April 4.  Maria Tucker (Special Collections & Museum Services Manager) provided Digital Collections instruction on April 9 and 10 for 16 staff members. Staff learned to navigate PCCLD’s Digital Collections, Colorado Historic Newspaper Collection, and the Pueblo Obituary Index.  Michelle Vigil (Website Specialist) and Dave Hayden (Data Analyst) provided Evanced Upgrade training to seven employees on April 9.  Sherri Baca (Chief Financial Officer) and Jeanette Cortez (Senior Accountant) attended Intellilink Administrative Reporting training provided by UMB Bank on April 10.  Derrick Mason (Idea Factory Librarian) attended the PBS Books & LA Times Festival of Books on April 12 which was a collection development webinar.  Ellie O’Keefe (Teen Librarian) attended “Interactions with Teens” webinar on April 12.  Maria Tucker (Special Collections Manager) and Blake Hatton (Digitization Coordinator) attended training in Washington, DC as part of the Digital Memory Lab grant from April 16-20. Executive Director Report May 29, 2018 – 9

 Deb Cherry (Giodone Customer Service Representative) attended CAL’s Readers Advisory gathering in Denver and learned directly from the superstar of Readers Advisory, Nancy Pear, on April 17.  Jeanette Cortez (Senior Accountant) attended “Fixed Asset Software Reporting” provided by Sage Software on April 17.  Lorina Messenger, (Giodone Library Specialist) attended “Promoting Meaningful Making at Your School” on April 18.  Sherri Baca (Chief Financial Officer) and Jeanette Cortez (Senior Accountant) attended Program Integrity Assurance (PIA) Review provided by Universal Service Administrative Co. (USAC) on April 18.  Alicia Griebel (Barkman Library Manager) attended “Target Solutions: Preventing Discrimination in the Workplace” on April 19.  Loretta McDaniel (Payroll Specialist) attended “PERA Changes and Includable Hours” provided by Colorado PERA on April 19.  Twenty-one staff attended the CLiC Spring Workshop on April 19-20.  Jill Deulen (User Services Director), Daniel Gaghan (ILS Administrator) and Joanna Stankiewicz (Circulation Manager) attended Koha Training/Demo in Huntsville, Alabama on April 22-24.  Sherri Baca (Chief Financial Officer), Jeanette Cortez (Senior Accountant) and Loretta McDaniel (Payroll Specialist) attended SIRSI Symphony Training provided by Kayci Barnett (Giodone Library Manager) on April 23.  Kayci Barnett (Giodone Library Manager), in partnership with Sara Rose (Chief Operating Officer) led a training session for managers on creating a Values Statement for each location’s strategic plan on April 25.  Sherri Baca (Chief Financial Officer) attended Colorado Board of Accountancy Rules & Regs provided by Colorado GFOA on April 25.  Jeanette Cortez (Senior Accountant) attended the 2018 Commercial Card Conference provided by UMB Bank on April 26.  Kayci Barnett (Giodone Library Manager) led training for the new security guards using the PIC training guide on April 26.  Ellie O’Keefe (Teen Librarian) attended the “Inclusive Internship Initiative” webinar on April 26.  Maria Kramer (Youth Services Manager) attended Asset Based Community Development training on April 27.  Derrick Mason (Idea Factory Librarian) attended the CoderZ Crash Course on April 30. This provided training on a Web Based Coding and Robotics simulator. CoderZ is offering a free course for educators that will be available until June 30.  Michele Myzia (Receiving Clerk) is participating in an online cataloging class as one of her annual goals for 2018. THANK YOU MESSAGES  Mo-Keenan-Mason wrote the following e-mail to Jon Walker: “I just wanted to thank you for all the great members of your library staff. As a regular library user of primarily the Rawlings and Pueblo West libraries, I have been greatly pleased. In addition, I hold an art show at those two libraries once a year. The Rawlings, specifically Maria Smyer (Hispanic Resource Coordinator), has always been gracious, organized, professional, extremely customer-service oriented—and an all- around nice lady. She has made having an art show at the Rawlings for both myself and other artists (when we do art shows) a wonderful experience. You don’t always get that these days, and that’s why I keep coming back! I just wanted you to know what a wonderful representative of the library you have in her. Thank you for your time, and for allowing artists to show art at the library. Great venue!”  Maria Kramer (Youth Services Manager) said she was helping a woman find books on persuasive writing, and she said, “No wonder you’re the best library. I love this library. Thank you for all your help.” Executive Director Report May 29, 2018 – 10

 Theresa Kosak wrote the following e-mail to Jon Walker: “I just wanted to say what an awesome job Thad (Stelter—Reference & Readers Advisory Library Specialist) does. Whenever I request anything he goes out of his way to find what you need. He is very reserved and respectful; it is easy to recognize greatness in this library, through the employees and programs! I just always want you to know how much I appreciate the wonderful services this library offers and the wonderful staff!”  The library received the following anonymous comments in the Rawlings’ Comment Box: o “I’m new to the Pueblo area (coming from Chicago) and have been to this library 2x. Each time the staff has been VERY helpful!! But recently I came to print out my resume and Thad (Stelter—Reference & Readers Advisory Library Specialist) went above and beyond help. So, Thank you much, Thad.” o “Christopher talked to me like a person helping me on the computer. (I’m 62 and don’t know anything of computer stuff, he didn’t make me feel like an idiot.) He is a good young man.”

Respectfully submitted, Jon Walker Executive Director