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OMSSA is proud to be hosting our 2019 Leadership Symposium and AGM in partnership with the District of Thunder Bay Social Services Administration Board on May 13-15 in Thunder Bay. Have a look through this program for everything you’ll need to know about registering for and attending the conference, including: ► Program-at-a-Glance ► Detailed Program Descriptions ► Accommodation and Travel Information ► Fees and Registration Information ► Things to See and Do in Thunder Bay We look forward to welcoming you in Thunder Bay! Get the mobile program! Access the mobile program at www.eventmobi.com/2019LS, no app download necessary! The mobile program is completely web-based, meaning it runs directly from your phone or tablet’s web browser. Simply use the code “2019LS” to gain entry. And don’t worry, there’s free wi-fi for delegates onsite at the Valhalla Inn. With the mobile program, you can access program details from anywhere, build your own agenda, find and connect with other delegates, share your highlights, and receive key conference updates and alerts. Save it to your phone today! PROGRAM-AT-A-GLANCE MONDAY, MAY 13 9:00 AM – 4:00 PM OW Directives Workshop (ADD-ON, Front-Line Series) April 8, 2019 – This session is no longer available 6:00 PM – 9:00 PM Registration 6:00 PM – 9:00 PM WELCOME RECEPTION The District of Thunder Bay Social Services Administration Board welcomes you to Thunder Bay! Join colleagues and friends at this Fur Trade themed reception to learn more about our host city, its history in the North American fur trade and Indigenous culture. Delegates will enjoy music and a traditional Indigenous Feast, with a cash bar available. TUESDAY, MAY 14 8:00 AM – 3:00 PM Registration and Information 8:00 AM - 9:00 AM BREAKFAST 9:00 AM – 10:30 AM OPENING PLENARY Welcome from OMSSA and Thunder Bay . Elaine Baxter-Trahair, OMSSA President and Chief Administrative Officer, Region of Durham . Bill Mauro, Mayor of Thunder Bay . Lucy Kloosterhuis, Chair, Board of Directors, District of Thunder Bay Social Services Administration Board (TBDSSAB) KEYNOTE: Transformational Leadership: The Model Dr. JP Gedeon, Transformative Directions 10:30 AM – 11:00 AM REFRESHMENT BREAK with Exhibitors 10:45 AM - 12:45 PM TOUR | Thunder Bay Indigenous Friendship Centre and Waabagonee EarlyON PROGRAM-AT-A-GLANCE TUESDAY, MAY 14 (continued) 11:00 AM – 12:30 PM CONCURRENT SESSIONS: 1.1 Getting Unstuck: Building Capacity for Continuous Improvement 1.2 Entrust to Empower: Niagara’s Change Prototype 1.3 The Power of Engagement 1.4 Becoming Trauma Informed: How Increasing Understanding Leads to Efficacy and Hope 12:30 PM – 1:00 PM LUNCH 1:00 PM – 2:00 PM ANNUAL GENERAL MEETING 2:00 PM – 2:15 PM Voting for OMSSA Board 2:15 PM – 3:45 PM CONCURRENT SESSIONS: 2.1 Good to Great: How to Implement Plan, Do, Study Cycles to Drive Positive Outcomes 2.2 Oshawa Unsheltered Residents (OUR) Taskforce 2.3 Indigenous Mental Health and Addiction 2.4 Information Exchange with Centres of Excellence for Early Years and Child Care 2.5 Effective Engagement and Communication with Clients 3:30 PM – 4:00 PM Voting for OMSSA Board 6:00 PM – 6:30 PM Pre-Banquet Reception 6:30 PM – 12:30 AM AWARDS BANQUET | NORTHERN HOSPITALITY PROGRAM-AT-A-GLANCE WEDNESDAY, MAY 15 8:00 AM – 3:00 PM Registration and Information 8:00 AM – 9:00 AM BREAKFAST 9:00 AM – 10:00 AM OPENING PLENARY Standing Up for What You Believe: My Experiences as a Young Leader and Activist Autumn Peltier, Water Advocate, Wikwemikong First Nation 10:00 AM – 10:30 AM REFRESHMENT BREAK with Exhibitors 10:00 AM – 12:00 PM TOUR | District of Thunder Bay Social Services Administration Board (TBDSSAB) Housing Sites 10:30 AM – 12:00 PM CONCURRENT SESSIONS: 3.1 Improving our Knowledge and Understanding of Singles on Ontario Works in Toronto 3.2 The Situation Table: Reducing Risk and Building Well-being Through Collaboration 3.3 Driving Outcomes Through Collaboration and Partnership 3.4 Succession Planning: Developing Tomorrow’s Municipal Leaders 12:00 PM – 1:00 PM LUNCH 1:00 PM – 2:30 PM CONCURRENT SESSIONS: 4.1 Community Partnerships: Supporting Early Years Services in Rural Communities 4.2 Reconciliation Journey: Everything is about Relationships 4.3 Addressing Chronic Homelessness: Two Multidisciplinary Approaches 4.4 Transitioning into Modernization April 8, 2019 - This session is no longer available 2:40 PM – 4:00 PM CLOSING PLENARY Getting Passion Out of Your Profession Nina Spencer, Author DETAILED PROGRAM MONDAY, MAY 13 9:00 AM – 4:00 PM OW DIRECTIVES WORKSHOP (Add-On, Front-Line Series) April 8, 2019 – This session is no longer available. We apologize for the inconvenience. 6:00 PM – 9:00 PM WELCOME RECEPTION Join colleagues and friends at this Fur Trade themed reception to learn more about our host city, its history in the North American fur trade and Indigenous culture. Delegates will enjoy music and a traditional Indigenous Feast, with a cash bar available. TUESDAY, MAY 14 9:00 AM – 10:30 AM OPENING PLENARY Welcome from OMSSA and Thunder Bay . Elaine Baxter-Trahair, OMSSA President and Chief Administrative Officer, Region of Durham . Bill Mauro, Mayor of Thunder Bay . Lucy Kloosterhuis, Chair, Board of Directors, District of Thunder Bay Social Services Administration Board (TBDSSAB) KEYNOTE Transformational Leadership: The Model Dr. JP Gedeon, Transformative Directions Dr. JP Gedeon is an award-winning corporate and motivational speaker and one of North America’s foremost experts on Personal Transformation and Transformative Leadership. He has developed a model of Transformative Leadership that bases itself on the empirical insights of scientific research in transformative psychology and combines it with the stark realities of the business environment. The model presents a novel and powerful way of approaching leadership, such that transformational success and powerful engagement are assured. Set out in seven impactful phases, the model moves leaders from paradigms of process-driven leadership to truly transformative mindsets – and challenges them to take on new, effective, powerful, and driven leadership styles that bring about permanent change and corporate resilience. TUESDAY, MAY 14 (continued) 10:30 AM – 11:00 AM REFRESHMENT BREAK with Exhibitors 10:45 AM - 12:45 PM TOUR: Thunder Bay Indigenous Friendship Centre and Waabagonee EarlyON Participants will visit the Thunder Bay Indigenous Friendship Centre (TBIFC) and the new EarlyON Waabagonee site. TBIFC is one of the “original six” Friendship Centres in Ontario, founded in 1964 and incorporated on February 15, 1968. The centre has concentrated on developing a wide range of community-based and culturally appropriate programs and services for Indigenous people residing in or migrating to the City of Thunder Bay. These programs and services address the distinct needs of Indigenous people in the areas of justice, health, education, employment and training, and relief of poverty. The Centre also participates in community development activities that promote cultural diversity and partnership development with other Indigenous and non-Indigenous agencies. 11:00 AM – 12:30 PM CONCURRENT SESSIONS 1.1 Getting Unstuck: Building Capacity for Continuous Improvement Are your current processes getting in the way? In this session, Housing Services Corporation (HSC) will share how it built capacity to solve business problems and drive change in organizations by focusing on client value. Learn how HSC developed significant expertise in Lean methodologies and business process management, and now uses this expertise to help sector clients meet business needs without hiring external consultants. Throughout this interactive session, the speakers will draw from different project examples to highlight the key guiding principles for cultivating a continuous improvement mindset in organizations. Participants will learn how to engage staff to become drivers of change; identify improvement opportunities; and effectively communicate to manage organizational change initiatives. Speakers: . Judy Lightbound, Managing Director, HSC Business Solutions . Lisa Kotsopoulos, Organizational Development & Business Improvement, Housing Services Corporation 1.2 Entrust to Empower: Niagara’s Change Prototype (Front-Line Series) Niagara Region’s Change Prototype, Entrust to Empower (E2E), aims to support the Social Assistance Modernization Strategy by providing a philosophical framework to the way it does business. Delegates will leave this interactive session with a clear understanding of the concepts, theories and tools that support person-centered service delivery philosophies; an increased understanding of a risk-based approach to service delivery; awareness of the alignment between E2E and the objectives of Social Assistance Modernization; and a deeper understanding of the value of trust in working relationships. Takeaway tools and concepts include Fundamental Error, a locally-developed risk assessment tool, and Assuming Positive Intent, a powerful tool for building relationships. Speaker: Melissa Austin, Manager, Niagara Region Community Social Services Department TUESDAY, MAY 14 (continued) 11:00 AM – 12:30 PM CONCURRENT SESSIONS (continued) 1.3 The Power of Engagement Engaging communities in a respectful and fruitful way reinforces every aspect of organizational performance: building relationships with partners, increasing awareness and forging opportunities for collaboration. But how do you ensure your diverse stakeholders have meaningful opportunities to participate in the conversations