Proximus at a Glance
Annual report 2019 group Table of content Proximus at a glance 5 Foreword from our CEO & our Chairman 1 8 Who we are & what we do 12 Key financial highlights 16 Key achievements Creating an inclusive, safe, sustainable and prosperous digital Belgium 21 Contributing to society while creating value for our stakeholders 2 23 Enabling a better digital life 32 Caring for our stakeholders 43 Contributing to society 51 Respecting our planet Governance and compliance, safeguarding long-term value 58 Corporate governance statement 75 Regulatory framework 3 79 Risk management report 88 Remuneration report 97 Proximus share Appendix 105 Overview of non-financial information 109 Transparency 4 121 Social figures 125 Environmental figures 128 GRI content index 145 KPI definition Proximus Group I Annual report 2019 2 Proximus at a glance Sustainability Governance and Compliance Appendix Non-financial reporting approach 2019 For the Non-Financial information included in this Annual Report, we followed the indications of the Global Reporting Initiative (GRI) guide (core option). We have detailed our reporting approach in the Transparency section. Proximus answers several questionnaires on Sustainable and Responsible investments such as Sustainalytics, Vigeo Eiris, MSCI, OEKOM ISS and Dow Jones Sustainability Index. Our ambition is to keep improving our performance by comparing it with that of peers. In 2019, we were listed or scored as follows on the different indices: • CDP Supplier Engagement leader board • Constituent company of the FTSE4Good Index Series • OEKOM ISS: C • DJSI: 52 • Sustainalytics: 68 • Vigeo Eiris (not included in indices). In this 2019 report, we show how we create value for our stakeholders and society, structuring the information around four strategic areas: Enabling a better digital life, Caring for our stakeholders, Contributing to society and Respecting our planet.
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