FLIGHTS 2011/12 BALKAN HOLIDAYS FLIGHTS (provisional timings) Our charter programme to Bulgaria is operated by the Bulgarian airlines BH Air and Bulgaria Air. Flight routing is confirmed at time of check-in. Please note that all timings are subject to change. Departure Destination First Dep Last Dep Day of Flight Approx Dep Approx rtn Flying Flight Airport Date Date Dep Code Time Time Time Suppl Bristol Sofia 17 Dec 31 Mar Sat RS6A 13:30 12:30 3 ¼ hrs £30** East Midlands Sofia 17 Dec 31 Mar Sat DS6A 13:20 12:20 3 ¼ hrs £25** Edinburgh Sofia 19 Dec ***02/01/2012 Mon ES1A 13:20 12:20 3 ½ hrs £45 Edinburgh Sofia 08 Jan 01 Apr Sun ES7A 13:20 12:20 3 ½ hrs £45 Gatwick Sofia 24 Dec 31 Mar Sat WS6A 13:05 20:55 3 hrs £12** Gatwick Plovdiv 24 Dec 10 Mar Sat WP6A 12:15 19:35 3 hrs NIL** Heathrow* Sofia 19 Dec ***02/01/2012 Mon HS1S 08:25 07:25 3 hrs NIL Heathrow* Sofia 12 Feb 12 Feb Sun HS7S 17:25 15:25 3 hrs NIL** Heathrow* Sofia 24 Dec 31 Mar Sat HS6S 16:45 15:45 3 hrs £22** Manchester Sofia 19 Dec ***02/01/2012 Mon MS1A 13:15 12:15 3 ½ hrs £29 Manchester Sofia 08 Jan 01 Apr Sun MS7A 13:15 12:15 3 ½ hrs £29** Newcastle Sofia 19 Dec ***02/01/2012 Sun NS1A 13:30 12:30 3 ½ hrs £39 Newcastle Sofia 08 Jan 01 Apr Sun NS7A 13:30 12:30 3 ½ hrs £39** Gatwick* Ljubljana 19 Dec 26 Dec Sun WL1S 09:25 08:25 2 hrs NIL Gatwick* Ljubljana 12 Feb 12 Feb Mon WL1S 09:25 08:25 2 hrs NIL** Gatwick* Ljubljana 17 Dec 24 Mar Sat WL6S 09:25 08:25 2 hrs NIL** Heathrow* Bucharest 24 Dec 17 Mar Sat HB6S 16:25 15:05 3 ½ hrs NIL** * Scheduled flight ** Extra flight supplements: Bristol, East Midlands, Gatwick, Heathrow, Manchester & Newcastle on departures to Sofia 11/12 Feb add £50 *** 6 nts only We reserve the right to change flight supplements from time to time. Supplements can go up or down. The supplements when you book will not exceed the supplement stated above by more than £100. Please check the up to date supplements for your chosen holiday with your agent before you book. GENERAL INFORMATION BAGGAGE ALLOWANCE PLEASE NOTE: These prices are for winter 2010/11 so seats are available, which can be booked at least 4 weeks Each aircraft has weight and ski carriage limitations and we should only be used as a guide. Skis, snowboards and prior to departure (valid on charter flights to Bulgaria only). have to carefully control the amount of baggage and skis boots must be checked into the baggage hall, you may FLIGHT DELAYS equipment you take on board. On all flights advertised in not take them with you in the cabin. Storage of skis in this brochure the allowance per person is (excluding infants): Romania and Slovenia is to be paid locally. Unfortunately, flight delays do sometimes occur, these are beyond our control and as a tour operator, we cannot accept hold luggage up to 15 - 20 kg (no frill restricted to 1 piece), PRE-BOOK YOUR AIRCRAFT SEATING hand luggage - 1 piece weighting up to 5 kg. If you take your liability for any expenses incurred as a result. Under EU Law If you pre-book your seating at a cost of £10.00 per adult own skis / snowboard or boots on holiday, there are the you are entitled to some compensation from the airline in (£5.00 for children aged 2 - 11) you will be guaranteed that following charges: For customers traveling to Bulgaria it is certain cases, e.g. denied boarding or cancellation, full details you can sit together. This service is available on our charter £30 per person (if you book early you can get 50% discount). will be available at EU airports. Please note however that you flights to Bulgaria only, and must be booked at least 8 days This must be pre-booked, otherwise acceptance at the airport are not entitled to a full refund of your holiday cost from us in before departure. You will be informed of your seat number on cannot be guaranteed. The ski / snowboard carriage these circumstances. In the event of a delay, we will do our arrival at check-in. Clients with pre-booked in-flight meals will allowance is 1 bag to hold a pair of poles, boots and either best to help you and ensure that the delay is as short as be seated in the front part of the aircraft. Please note that we possible. If a delay exceeds 3 hours, we will provide light a pair of skis or a snowboard, the weight of this bag must are unable to reserve specific seats and the seats reserved refreshments, in the event of a delay exceeding 6 hours, a not exceed 15 kg. maybe across the aisle. meal will be provided, and for longer delays exceeding 12 SCHEDULED FLIGHTS hours, overnight accommodation and meals at appropriate EXTRA LEGROOM & EMERGENCY EXIT • BULGARIA AIR (FB) - TO SOFIA. Baggage allowance times will be provided. Please note that welfare provided is SEATS excluding skis / snowboard is 20 kg. Excess baggage dependant on airport facilities available at the time. The charged at approx £5.00 per kg. For ski / snowboard You can reserve extra legroom seats from £25.00 return per above is without prejudice to your rights against the airline carriage see above. person. Some extra legroom seats are adjacent to the under the European Denied Boarding Regulations 261/2004. emergency exits. It is a Civil Aviation Authority requirement • ADRIA AIRWAYS (JP) - TO LJUBLJANA. Baggage that customers aged 14 years and over occupy these seats. FLIGHT DETAILS allowance including skis / snowboard is 20 kg. Excess For safety reasons, these are only available to passengers who Flight timings, routings and airlines are only provisional and baggage charged at approx £6.00 per kg. are able bodied and of suitable size. Extension seatbelts can may be changed. Any changes will be notified to you prior to • TAROM ROMANIAN AIRLINES (RO) - not be provided on emergency exit rows. You must have no your departure. Actual flight details will be shown on your TO BUCHAREST. Baggage allowance including skis / medical conditions and, in the opinion of the cabin crew or flight tickets. Your tickets will be send first class 14 days prior snowboard is 25 kg. Excess baggage charged at approx check-in staff, have the strength and full mobility to open the to departure. Scheduled tickets will be send recorded delivery £13.00 per kg. emergency exit door. Only a limited number of extra legroom and have to be signed for. 54 RESERVATIONS 0845 130 1114 2011/12 BOOKING CONDITIONS Holiday Information WHAT OUR HOLIDAY PRICES INCLUDE: denotes breakfast and evening meal; full board denotes break- at all times whilst swimming. • Air & coach travel to and from the resorts. Coach transfers fast, lunch and evening meal. Self-catering accommodation is pro- Please take a moment to familiarise yourself with local regulations require a minimum number of passangers to operate, there vided with a kitchenette. In some hotels all meals are served buf- and swimming conditions. may be a supplement if the minimum is not reached fet style, and when this is known in advance it is detailed in the • Luggage allowance - see page 54 brochure. Please note however that our suppliers reserve the right CHILDREN’S SAFETY to change the meal basis from buffet style to table service or vice • Accommodation and meals as described Balconies, lifts and swimming pools are just some of the areas • All known current airport and security charges versa. The choice of meals for vegetarians or those requiring other special diets is very limited, usually restricted to salads and accidents can occur when children are not properly supervised. • Services of Balkan Holidays representative or agent at holiday We take every reasonable care to make sure standards are as high centres omelettes. Special meals on the aircraft may not be provided by all carriers. If a special diet is essential for you, we may have to decline as possible; however, before using any facilities provided for chil- your booking. Please also remember that meals for infants are dren, i.e. cots, we ask that you satisfy yourself that they are in good NOT INCLUDED ARE: condition and up to the safety standards you would expect. • Transportation between your home and the UK airports, porter- paid for locally. age to and from check-in desks at these airports and the holi- PERSONAL SAFETY day hotels HEALTH MATTERS Although crime rates are low, as with any destination, tourists need to • Supplement resulting from currently unknown taxes and costs, if A Department of Health leaflet (ref T4) "A Travellers Guide to Health" is available free from your doctor, travel agent, or by phon- be extra vigilant when venturing into resort. This is most important in applicable at the time of your booking areas where large crowds of people may gather, such as, markets • In-flight meals on most of our flights ing free phone 0800 555 777. At the moment, certain vaccina- tions or inoculation may be recommended (although are not com- and bazaars. Remember to keep valuables out of sight, or better still, • Cost of personal items such as laundry and drinks pulsory) for the countries featured in this brochure. Nonetheless, most hotels will offer a safety deposit box for your peace of mind.