Spring 2020 Employee Intranet
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2020 SPRING CUSTOMER SUCCESS REPORT EMPLOYEE INTRANET SOFTWARE CATEGORY EMPLOYEE INTRANET SOFTWARE OVERVIEW An employee intranet is a private and restricted communications network that is hosted on the web. It can be accessed by a particular group of users, such as company or team members. An employee intranet gives staff a centralized place to collaborate, communicate, share media, train, receive and offer feedback, and work together on their tasks. Employee intranet software permits you to bundle or cherry-pick functionalities from other kinds of platforms like business content management or internal communications tools. If the intranet solution doesn’t offer a native feature, it can be integrated with commonly used programs to enable you to access the capability from within the intranet portal. Employee intranet software enables you to create or give access to a web portal with predetermined access. It is customizable and facilitates file sharing, communication, and collaboration within staff groups. 2 Customer Success Report Ranking Methodology The FeaturedCustomers Customer Success ranking is based on data from our customer reference Customer Success Report platform, market presence, web presence, & social Award Levels presence as well as additional data aggregated from online sources and media properties. Our ranking engine applies an algorithm to all data collected to calculate the final Customer Success Report rankings. The overall Customer Success ranking is a weighted average based on 3 parts: Market Leader Content Score is affected by: Vendor on FeaturedCustomers.com with 1. Total # of vendor generated customer substantial customer base & market share. references (case studies, success stories, Leaders have the highest ratio of customer testimonials, and customer videos) success content, content quality score, and social media presence relative to company size. 2. Customer reference rating score 3. Year-over-year change in amount of customer references on FeaturedCustomers platform 4. Total # of profile views on FeaturedCustomers platform Top Performer 5. Total # of customer reference views on FeaturedCustomers platform Vendor on FeaturedCustomers.com with significant market presence and resources and enough Market Presence Score is affected by: customer reference content to validate their vision. 1. Social media followers including LinkedIn, Top Performer's products are highly rated by its Twitter, & Facebook customers but have not achieved the customer base and scale of a Market Leader. 2. Vendor momentum based on web traffic and search trends 3. Organic SEO key term rankings 4. Company presence including # of press mentions Rising Star Company Score is affected by: Vendor on FeaturedCustomers.com that does not 1. Total # of employees (based on social media have the market presence of Market Leaders or and public resources) Top Performers, but understands where the market is going and has disruptive technology. Rising 2. Year-over-year change in # of employees over Stars have been around long enough to establish past 12 months momentum and a minimum amount of customer 3. Glassdoor ranking reference content along with a growing social 4. Venture capital raised presence. 3 2020 Customer Success Awards Check out this list of the highest rated Employee Intranet Software software based on the FeaturedCustomers Customer Success Report. 4 OVERALL BEST OF EMPLOYEE INTRANET SOFTWARE 5 TRUSTED BY ABOUT JIVE SOFTWARE Jive (Nasdaq: JIVE) is the communication and collaboration platform for modern, mobile business. 257 Recognized as a leader in social business by the industry's top analyst firms, Jive's cloud-based platform Customer references from connects employees, customers and partners, happy Jive Software users transforming the way work gets done and unleashing productivity, creativity, and innovation for millions of people in the world's largest businesses. VIEW ALL REFERENCES “Jive is the hub for our business. It’s where we communicate ideas, share knowledge and discuss all things reed.co.uk. It’s the place you go when you have a great idea and you want to make it a reality.” Phillip Bailey Product Owner, Business Systems, reed.co.uk "Jive has made the task of bringing employees together around ideas very easy for us. It’s very humbling to see people from all levels and geographies sharing their ideas and collaborating with each other, all with the ultimate goal of helping NAVTEQ innovate." JC Groon Innovation Officer, NAVTEQ "Jive has made a real difference at our company in a very short period of time. People feel more connected to each other. People feel like they have a voice to bring up their ideas, to respond to others. Jive isn’t just platform to read, it’s a platform to be involved." Auguste Goldman Chief People Officer, GoDaddy "With Jive we gained a huge economy of scale in the product development cycle. We are able to post initial requirements for feedback, follow concurrent discussions with multiple clients asynchronously, make iterative changes, and post mockups of screenshots for validation. Jive improves the quality of design in our product development cycle.… Scott Ackerson Director, Cerner 6 7 2020 MARKET LEADERS 8 TRUSTED BY ABOUT IGLOO SOFTWARE Igloo is a web-based platform for collaborating at work. It's a digital workplace that enables you to share files, 46 find answers, solve problems, locate information and expertise and tap into the collective knowledge of your Customer references from customers, partners and peers, virtually anywhere. Igloo happy Igloo Software users is a natural evolution for the way they work. And it makes them much more efficient, not by replacing the productivity tools they use today, but by optimizing the VIEW ALL REFERENCES flow of information between people. “They are really good at responding when we need something. They would respond to an issue within a half hour. They’re great about keeping us in the loop on upcoming releases. We’re particularly looking forward to the introduction of Integrations.” Ben Russo UserTesting "Since we operate in so many countries, we also love Igloo's multilingual capabilities. It's awesome that users can select their language of choice, and translate their content on the fly." Anne Patterson Community Manager, Digital Opportunity Trust "Igloo’s product was aesthetically pleasing. It had a real visual finesse to it. Then came the basic user test; Igloo’s platform was exceedingly easy to use." April Morris Content and Clinical Community Administrator, OB Hospitalist Group "I loved everything about Igloo. The way you can easily create spaces, pages, and content make using Igloo is so simple." Asher Primrose HR Director, Allied Health Media 9 TRUSTED BY ABOUT INTERACT SOFTWARE Interact is a global enterprise software company that serves intranet software to over one million users across 105 more than 850 organizations. They specialize in solving internal communication and collaboration challenges by Customer references from combining their sophisticated intranet software with happy Interact Software users outstanding professional services, focusing on developing long-term strategic partnerships with their customers. VIEW ALL REFERENCES “Interact has enabled us to get information out quickly to all of our employees across the country. It’s also helped me personally get to know our employees so much better. I can see their faces, learn about their interests and hobbies, see their work accomplishments, and overall feel so much more connected to our workforce. Our company may be… Richard Zuschlag Chairman & Chief EXecutive Officer, Acadian Ambulance “We’ve had an amazing uptake of blogging, which gives people from around the business a platform for sharing knowledge and ideas, and we’ve already seen how blogs can improve engagement amongst employees across our business by giving them a voice that they wouldn’t otherwise have.” Emma Dinwoodie HR Business Partner, MSC UK "Interact offered all the collaboration and knowledge-sharing features we needed out of the box. There was no need for custom development work or add-ons, which made Interact the clear choice for us. We needed to create a single, organization-wide identity to bring teams together, and Interact has helped hugely with that." Sandra Roldan Intranet Specialist, Institute for International Education “The ability to see the photos being submitted more real-time, the easy access to tracking participation, and the landing page for the all-employee forum all contributed to the 8% increase in participation." Jaclyn C Organizational Development Manager, University Federal Credit Union 10 TRUSTED BY ABOUT JOSTLE CORPORATION At Jostle we believe organizations should feel less complex. Employees should find it easy to plug in and do great work. 89 So we designed an intranet that helps fix complexity instead of adding to it. Now work life is simpler. People can actually Customer references from happy connect, align, and find information. Since 2009, we’ve Jostle Corporation users helped over 1000 organizations worldwide seriously unleash their potential and help their employees thrive. Measured across our customers, we achieve employee participation VIEW ALL REFERENCES rates over 85%—that’s 5X industry norms. "The Jostle intranet has been an excellent addition to our company culture: we’ve been able to increase (and improve!) our company-wide communications through regular CEO Updates, operations newsletters, Poll questions, beautiful photo albums, and robust Discussion boards. We use