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Hitachi IT Operations Director Getting Started Guide

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Hitachi IT Operations Director Getting Started Guide Hitachi IT Operations Director Getting Started Guide FASTFIND LINKS Document Organization Product Version Getting Help Contents MK-90IOS011-01 © 2011 Hitachi, Ltd, All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or stored in a database or retrieval system for any purpose without the express written permission of Hitachi, Ltd. (hereinafter referred to as “Hitachi”) and Hitachi Data Systems Corporation (hereinafter referred to as “Hitachi Data Systems”). Hitachi and Hitachi Data Systems reserve the right to make changes to this document at any time without notice and assume no responsibility for its use. This document contains the most current information available at the time of publication. When new and/or revised information becomes available, this entire document will be updated and distributed to all registered users. Some of the features described in this document may not be currently available. Refer to the most recent product announcement or contact your local Hitachi Data Systems sales office for information on feature and product availability. Notice: Hitachi Data Systems products and services can be ordered only under the terms and conditions of Hitachi Data Systems’ applicable agreement(s). The use of Hitachi Data Systems products is governed by the terms of your agreement(s) with Hitachi Data Systems. By using this software, you agree that you are responsible for: a) acquiring the relevant consents as may be required under local privacy laws or otherwise from employees and other individuals to access relevant data; and b) ensuring that data continues to be held, retrieved, deleted or otherwise processed in accordance with relevant laws. ii Hitachi IT Operations Director Getting Started Guide Contents Preface . vii Intended audience. .viii Product version . .viii Document revision level . .viii Getting help . .viii Comments . ix 1 Overview . 1-1 Overview of the getting started process. 1-2 Referring to the IT Operations software portal . 1-3 2 Setup and installation. 2-1 Overview . 2-2 IT Operations Director system requirements . 2-2 Requirements for the management server . 2-3 Requirements for agent computers . 2-4 Requirement for agentless computers . 2-7 Requirements for Client computers . 2-8 Requirements for optional settings . 2-8 Requirements for remote control. 2-9 Requirements for network access control . 2-10 List of Port Numbers . 2-11 Installing Hitachi IT Operations Director . 2-13 Custom installation . 2-14 Configuring cluster environments . 2-16 Setting up Hitachi IT Operations Director in primary server . 2-17 Setting up Hitachi IT Operations Director on a secondary server. 2-17 3 Logging in and activating the license . 3-1 Overview . 3-2 iii Hitachi IT Operations Director Getting Started Guide Launching the login panel . 3-2 Activating the license from the login panel. 3-3 Activating the license online . 3-4 Activating the license offline . 3-4 4 Completing initial setup . 4-1 Overview . 4-2 Notes on passwords . 4-2 Setting up user accounts . 4-2 Assigning user permissions. 4-3 Setting up automatic product updates . 4-4 Introducing IT Operations Director . 4-4 Referring to online help . 4-6 5 Preparing for management . 5-1 Overview . 5-2 Notes on discovery prerequisites. 5-2 Notes on discovery credential information . 5-4 Discovering nodes by Active Directory . 5-4 Discovering nodes by IP address range . 5-5 After discovery . 5-6 Agent and agentless management . 5-7 Installing agents . 5-7 Agentless management . 5-9 Brief introduction to IT Operations Director’s features. 5-9 A Appendix A . A-1 Setting up and installation . A-2 Allowing communication through Windows firewalls . A-2 Setting up AMT functionality. A-2 Creating group resource in primary server . A-3 IT Operations Director DB service settings . A-3 IT Operations Director DB cluster service settings. A-4 IT Operations Director Service settings . A-4 IT Operations Director Web Container settings . A-5 IT Operations Director Web Service settings. A-5 IT Operations Director Agent Control settings. A-6 Other service resource settings. A-6 License activation . A-7 Obtaining license key using e-mail . A-7 Obtaining license key using web . A-7 Resuming license activation . A-8 User Management - Default account values . A-8 Agent and Agentless management capacity . A-9 iv Hitachi IT Operations Director Getting Started Guide Glossary Index v Hitachi IT Operations Director Getting Started Guide vi Hitachi IT Operations Director Getting Started Guide Preface This guide assists you with the pre-installation and the installation process. It provides information about product features, the IT Operations management process and the documentation that you can reference to work with IT Operations Director. Notice: The use of the features and/or products described in this manual and all other Hitachi Data Systems products is governed by the terms of your agreement(s) with Hitachi Data Systems. □ Intended audience □ Product version □ Document revision level □ Getting help □ Comments Preface vii Hitachi IT Operations Director Getting Started Guide Intended audience This document is intended for system administrators, Hitachi Data Systems representatives, and authorized service providers who are involved in configuring and operating Hitachi IT Operations Director. Readers of this document are expected to: • Install and setup IT Operations Director • Login and create user accounts • Perform basic discovery and understand features Product version This document revision applies to Hitachi IT Operations Director version 3.0 or later. Document revision level Revision Date Description MK-90IOS011-00 February, 2011 Initial release MK-90IOS011-01 August, 2011 Revision 1, supersedes and replaces MK- 90IOS011-00. Getting help If you encounter any problems during the software installation, if you have purchased the product and have current product support agreement, collect the following information and contact Hitachi Data Systems Support Center: • The product name and version number. • The operating system name and revision or service pack number. • The license number for which you are requesting help. • If you can view any error message(s), the content of the error message(s). • The circumstances surrounding the error or failure. You can obtain contact information including the current telephone numbers for Hitachi Data Systems Support Center. Note: If you are working on a trial version of the software and encounter issues, then please refer to the self-service materials from Hitachi IT Operations Software Portal. viii Preface Hitachi IT Operations Director Getting Started Guide Comments Please send your comments on this document to [email protected]. Include the document title, number, and revision. Please refer to specific section(s) and paragraph(s) whenever possible. Thank you! (All comments become the property of Hitachi Data Systems Corporation.) Preface ix Hitachi IT Operations Director Getting Started Guide x Preface Hitachi IT Operations Director Getting Started Guide 1 Overview This chapter provides an overview of the tasks that you need complete to install, configure, and begin using IT Operations Director. □ Overview of the getting started process □ Referring to the IT Operations software portal Overview 1–1 Hitachi IT Operations Director Getting Started Guide Overview of the getting started process The following steps outline the processes involved in initial setup and discovering nodes: 1. Prepare for the installation: To prepare for installation, make sure you have the required system and OS requirements in your environment. For details, see IT Operations Director system requirements on page 2-2. Refer to the List of Port Numbers on page 2-11. You may need to change the firewall settings for IT Operations Director to communicate with the network. For details, Allowing communication through Windows firewalls on page A-2. 2. Install IT operations Director: Install the software on a server running a supported operating system. See Requirements for the management server on page 2-3 for details. This document refers to the server as your management server. An Installation Wizard with Quick Install and Custom Install options helps you to install IT Operations Director. 3. Activate your license: You need a valid license to use IT Operations Director. Your IT Operations Director’s license determines your management capacity. The License Activation Wizard will guide you through the activation process. 4. Login and complete initial setup: After activating your license, you will use the default login credentials to log into IT Operations Director. Afterward, for security, you will be prompted to change your user ID and Password. Then you will setup user accounts for other administrators. 5. Discover nodes and install agents: IT Operations Director’s management process involves communication between the management server and nodes connected to the network. The management server collects data for management from agents installed on the discovered nodes. From the Getting Started Wizard, you will discover nodes, install agents for management or start managing the discovered nodes without agents. 6. Begin management: After discovering the nodes install agents to start managing your IT operations environment. You can define and implement.
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