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Transport for London Single Equality Scheme 2012/13

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Transport for London Single Equality Scheme 2012/13 Transport for London Single Equality Scheme 2012/13 Consultation document May 2012 MAYOR OF LONDON Transport for London Contents Foreword Chapter 9 20 Transport planning Chapter 1 4 The purpose of Chapter 10 22 this document Affordability Chapter 2 6 Chapter 11 24 How Londoners Safety and security can get involved Chapter 12 26 Chapter 3 8 MTS Accessibility TfL and the services Implementation Plan it provides Chapter 13 32 Chapter 4 10 Accessible information The Mayor’s ‘Equal Life Chances for All’ Chapter 14 34 Procurement Chapter 5 11 The public sector duty Chapter 15 36 TfL’s workforce Chapter 6 12 London’s communities – Glossary 58 population profile Chapter 7 14 Travel behaviour and key issues Chapter 8 18 How TfL is addressing the issues | Foreword Transport for London (TfL) is committed Last year, TfL consulted widely on the to providing services that are accessible accessibility issues within the Mayor’s to all and has invested substantial Transport Strategy (MTS). This led to resources in infrastructure, staff training the publication in March 2012 of ‘Taking and engaging with our passengers, forward the Mayor’s Transport Strategy stakeholders and service users. This Accessibility Implementation Plan’. year, following an in-depth external This document sets out TfL’s plans review carried out as part of the Equality for improving access to its services Framework for Local Government, TfL for disabled people, and this will be was awarded the excellence level for incorporated into the SES. Following achievement in equality – an accolade the period of consultation, TfL will the organisation is rightly proud of. publish its SES in October 2012. The scheme will contain an action plan However, this does not mean that TfL which will run until 2015. It will also is complacent. The challenge to provide set out how TfL will keep Londoners accessible services to a growing and informed on progress. changing city, and to attract and retain the best employees from all of London’s I know that a lot of organisations communities, remains. This consultation working in the equalities field receive for our Single Equality Scheme (SES) is many invitations to be involved in a significant element of our planning to consultations such as this. But as build on our successes and to address transport is such an enabling factor in areas where improvements are needed. improving equality of opportunity and broadening people’s horizons, I hope TfL wants to know what you think you will get involved. Your views and it does well, what it needs to do to ideas are crucial if we are going to meet improve and what you would like us our aim of providing transport and to consider in terms of developing our employment opportunities for all. services or employment practices. As part of the process, TfL will engage with our partners in London’s boroughs as well as with other organisations such as the Metropolitan Police Service (MPS), British Transport Police (BTP) and the Greater London Authority (GLA). TfL will also involve representatives Michèle Dix from organisations representing the Managing Director, Planning Capital’s diversity on key themes TfL including safety and security, young people and affordability. TfL Single Equality Scheme 3 Chapter 1 The purpose of this document This document sets out what TfL has done, and what it plans to do, to ensure equality is embedded into everything it Mayor’s Transport Strategy (MTS) does. It captures key issues that passengers have said are important to them. Equal Life MTS Accessiblity It is critical for TfL to continue to Chances for All Implementation Plan consult with people as this helps the organisation shape and deliver the services they require. TfL’s SES This document sets out: • How legislation and governance How people can influence TfL’s SES influence equality at TfL During summer 2012, TfL will be engaging with London’s communities and • The Mayor’s vision ‘Equal listening to their views through a series of Life Chances for All’ activities. This process will look at: • The equality duty • The transport issues that people in equality groups face • TfL’s understanding of the issues affecting passengers • What TfL is doing to address these across all equality groups issues over the next three years • TfL’s achievements and current • How TfL plans to improve activities against its equality schemes the transport system • How TfL will consult with • Londoners’ views on stakeholders to develop the SES planned future activity • Proposed research to understand the barriers people face when accessing public transport • How TfL’s workforce will represent London’s communities 4 Chapter 1 The purpose of this document | The ways that TfL will do this include: • Improve decision making and policy • A round table event to look at best development, based on a clearer practice and cross-organisational understanding of customer needs issues, such as personal safety and security and access to employment • Provide services that better meet the needs of all passengers, • Consultation with London-wide particularly in terms of safety, stakeholders and groups security and accessibility • Research in areas where more • Make its workforce more balanced information is needed and representative of London’s communities, thanks to better When research and consultation has policies, targeted recruitment been completed, TfL will: and more highly trained staff • Develop a three-year action plan to address the issues • Improve levels of customer and that have been raised employee engagement, listening to passengers and staff and improving facilities across the transport network Service improvement circle Identify user needs through research and customer feedback Develop proposals Communicate results and services based to customers on user need Evaluate service Make service improvements improvements through feedback TfL Single Equality Scheme 5 Chapter 2 How Londoners can get involved Responses from Londoners will help TfL Anyone who would like to comment address the problems people face when should do so by 20 July 2012. using the Capital’s transport network or, if they are employed by TfL, the issues Email groupe&[email protected] they may encounter in the workplace. or write to: TfL endeavours to consider the needs Equality and Corporate Sustainability of the whole community and, in Strategy and Planning particular, those who face barriers or 10th Floor difficulties when travelling on public Windsor House transport in London. TfL wants to know what people think about transport in 42-50 Victoria Street the Capital and what it can do to help London SW1H 0TL people get around more easily. Alternatively, complete the online questionnaire at tfl.gov.uk/equality What do you think TfL can improve? What do you think What else would you TfL does well? like TfL to do? TfL would like to hear 6 Chapter 2 How Londoners can get involved | TfL Single Equality Scheme 7 Chapter 3 TfL and the services it provides TfL is the integrated body responsible Every day, TfL provides transport for the Capital’s transport system. It is services for more than 10 million people part of the GLA Group and develops and across the Capital. implements the MTS. It manages the Capital’s buses, London TfL is committed to being the world’s Underground (LU), London Overground, leading transport authority, delivering Docklands Light Railway (DLR) and safe, reliable and integrated transport the trams. It also runs London River for all Londoners.1 Services, Victoria Coach Station and London Transport Museum. The Mayor believes that: ‘London’s transport system should excel among As well as running the Congestion those of world cities providing access Charging scheme, TfL manages a to opportunities for all its people and 580km network of main roads, all of enterprises, achieving the highest the Capital’s 6,000 traffic lights and environmental standards and leading the regulates the taxi and private hire trade. world in its approach to tackling urban transport challenges of the 21st Century.’2 8 Chapter 3 TfL and the services it provides | TfL promotes road safety, cycling safely. On behalf of the Mayor, the and walking initiatives, and works London Transport Community Safety with schools, businesses and other Partnership (LTCSP) – which is made organisations to develop smarter travel up of the police agencies, TfL and a plans. To assist disabled people, it number of other key organisations with operates Dial-a-Ride, a door-to-door an interest in safe and secure transport assisted transport service for people in the Capital – has produced a who find it difficult to use public Community Safety Plan called The Right transport. It also funds local transport Direction. This document recognises initiatives and street improvements the importance of protecting those across the 33 boroughs. who may be at greater risk or are more vulnerable when travelling in the Capital. In 2010, TfL introduced Barclays Cycle Hire, offering public cycle hire for TfL is also responsible for providing short journeys in and around central transport infrastructure for the London. In March 2012, Phase 2 of the London 2012 Olympic and Paralympic scheme was introduced, extending it Games. It is working in partnership to east London. with the Olympic Delivery Authority and the London Organising TfL works closely with the BTP, MPS Committee of the Olympic Games and the City of London Police to ensure to ensure that there is a physical and people can travel around the Capital behavioural transport legacy. 1Londoners refers to anyone in London, including permanent and temporary residents, visitors, workers and tourists 2MTS, May 2010 TfL Single Equality Scheme 9 Chapter 4 The Mayor’s ‘Equal Life Chances for All’ In February 2012, the Mayor launched improvements for the city, and reduce his equality framework called Equal Life the economic downturn on the most Chances for All.
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