Patient Services Directory
Health Sciences North | Horizon Santé-Nord 41 Ramsey Lake Road • Sudbury, Ontario P3E 5J1 705-523-7100 • No charge dial 1-866-469-0822
2 Welcome Health Sciences North | Horizon Santé-Nord Horizon | Health Sciences North President and CEO Dr. Denis Roy to take patient care to anew level for northern residents. combined with enhanced surroundings and state-of-the-art technology, we are able areas of outpatient care and chronic disease management. With all of these services, In addition to our one-site acute care hospital, we offer care beyond our walls in the and family members, to advance our goal of becoming more patient-centred. diagnosis, treatment and care. We work with many other partners, including patients communities, physicians, researchers, staff and learners in the areas of prevention, integrated facilities and programs working together for the benefit of our patients, Northern Ontario School of Medicine and Laurentian University. We are anetwork of HSN is afull academic health sciences network, working in collaboration with the oncology, nephrology, trauma and rehabilitation. patient care needs, with leading regional programs in the areas of cardiac care, northeastern Ontario. HSN offers a variety of programs and services that meet many from outside the city We care for more than 130,000 patients each year, with almost 30 per cent coming At HSN, providing quality patient-centred care is at the core of everything we do. Ontario region and beyond. the highest quality patient care, research, teaching and learning to our northeastern physicians, medical learners, students and volunteers are dedicated to delivering Welcome to Health Sciences |Horizon North Santé-Nord (HSN). Our team of staff, www.hsnsudbury.ca - making us atrue regional centre for the residents of Welcome (Cover photo courtesy of HSN staff member, Rabih Dabliz, Pharmacy) Dabliz, Rabih member, staff HSN of courtesy (Cover photo
Welcome 3
www.hsnsudbury.ca
85,708 15,641 24,857 6,884,462 8,440 442 338 5,574 3,025 488 259 1,830 68,332 328,207 61,540 22,633 270 physicians physicians 270 beds 493 • • Quick Facts Quick ...... Academic Health Sciences Centre Sciences Health Academic . cases room Operating ...... CT scans Lab tests ...... tests Lab Chemotherapy visits Chemotherapy Pacemakers ...... exams Mammography Angiography exams Knee replacements Hip replacements Births ...... visits Therapy Radiation . surgeries heart Open employees 3,898 volunteers 586 ...... visits clinic Outpatient ...... visits Department Emegency Admissions tests Xray Medicine and Rehabilitation and Medicine Medical Imaging Care Critical Child and Family Care Ambulatory and Emergency Surgical Addictions and Health Mental Centre Cancer Northeast Statistics
• • • • • • • • • • • • • • • • • • • • • • • • • • sn
Each year: H HSN has a diverse range of services across the following core programs: core the following services range across of HSN a diverse has HSN is affiliated with the Northern Ontario School of Medicine, Laurentian Laurentian of Medicine, School Ontario Northern the with affiliated is HSN hospital, the to visit your During Boréal. Collège and College Cambrian University, be in may whom of some professionals, care health of a team by seen be will you medical or learners as you to themselves identify will training in Individuals training. attending and staff hospital of supervision close the under Working residents. your and you of treatment and care the in role important an play they physicians, you If care. your in role their about questions any them ask to hesitate Do not family. physician. your consult please concerns, or questions have
4 Welcome www.hsnsudbury.ca
CellPhones Boutique ATMMachines What Not to Bring...... What to Bring...... Hospital to Admission Your Role 10 Top Patient Safety Tips...... Centre Sciences Health Academic Discharge Information Discharge Code of Ethics...... Accessibility Floor Plan ...... Complaint Process...... Patient Compliment or Responsibilities Visitor Responsibilities Patient Rights and Mission, Vision and Values...... Quick Facts General InformationGeneral Understanding – Safety Patient WayfindingMaps Welcome Fire Exits Elevators Newspapers Lost and Found...... Latex-free Balloons...... Information Desk...... Food Services...... Flowers ...... Table of Contents
...... 11-13 9-10 16 16 16 16 16 18 18 18 18 14 15 15 15 15 15 17 17 17 8 7 6 5 3 3
Vending Machines Vending Televisions Telephones Spiritual and Religious Care...... Smoking Security ScentPolicy Patient Resource Library. Foundation North Sciences Health Northern Cancer Foundation Northern Advertisements Clinics Community Walk-in Hospital Foundations Website Washrooms VolunteerServices Association Volunteer Visiting Hours Patient Billing Patient Parking Organ and Tissue Donation...... Directory Centre of ...... 25 23 23 23 22 22 22 22 22 20 20 20 26 24 21 21 18 19 19
Welcome 5
www.hsnsudbury.ca Mission, Vision and Values Mission, Patient Declaration of Values of Declaration Patient
I can express my concerns and get answers to my questions. my to answers get and concerns my express I can My health care team will share important information with me. with information important share will team care health My I can actively be a part of my care, including the ability to make decisions if I am I am if decisions make to ability the including care, my be a part of actively I can to. able My family and I will be treated with respect and compassion. and respect with be treated I will and family My Excellence, Respect, Accountability, Engagement Accountability, Respect, Excellence, Values Vision Statement innovation patient-centred for recognized Globally Improve the health of northerners by working with our partners to advance quality quality advance to partners our with working by northerners of health the Improve promotion health and research education, care, Mission Statement
6 Welcome www.hsnsudbury.ca
Right • • • • • • • • • • • • to: responsibility According to this philosophy, patients and visitors have aright and family member or friend, you also have arole to play. your health and the health care services you receive at the hospital. a As apatient,As you have both rights and responsibilities when it comes to comes through our doors. At HSN, we are committed to providing quality care to everyone who P
a tien your care. your Give accurate information to your health care team to help them plan sometimes bemore urgent than your own. Recognize that the needs of other patients and families may Avoid offensive or abusive language. members of the health care team. Be polite and respect the privacy of other patients, visitors and Express your concerns and get answers to your questions. Refuse care as permitted by the law. Participate in making decisions about your care. other. each with thatExpect your health care team will share important information Be given information in away you will understand. and confidential in accordance with the law. thatExpect all information about your health care will bekept private Receive culturally-sensitive care. Be treated in akind and respectful way. t/Visit s R or & e sponsi bilities
Welcome 7
www.hsnsudbury.ca We hope these guidelines for guidelines for these hope We make will and visitors patients pleasant. more visit your Give your health care team the name of the person who will represent represent will who person the of name the team care health your Give yourself. by decisions make cannot you if you care. your in involved people of roles and names the with familiar Be can. you way best the you to given care of plan the Follow treatment. your about make you decisions the for responsibility Accept not is that anything home send and things personal your of care Take needed. covered not expenses all for be responsible may you that Understand stay. hospital your during insurance private or OHIP by your keep to unable are you if cancel to call or appointments, Keep appointment. laws. municipal and provincial federal, applicable all with Comply visiting. are you area the for hours visiting the Observe or room patient the leave and privacy to right patients’ our Respect be not will behaviour Abusive staff. hospital by asked when area care tolerated. by staff hospital and patients our of rights the of considerate Be respect. and courtesy with them treating be could that illness an have or well feeling not are you if visit Do not patients. our to transferred hospital. the of and people property other of the of respectful Be regulations. conduct safe with Comply prior property without hospital on while be taken to not are Photos approval. to asked be may responsibilities these with comply not do who Those property. hospital off be escorted or leave
• • • • • • • • • • • • • • • •
8 Welcome occur while you are in hospital. effort to enhance your hospital stay and to resolve patient care issues that may The Patient Relations office works cooperatively with your health care team in an www.hsnsudbury.ca If you feel you have aproblem or concern about your care, please follow these steps: We to try meet your needs in the best way possible. met, we’re here to listen. If you have some needs that you feel have not been hospital’s service or staff, we’ll pass it along. If you wish to offer compliments about the treatment, we’ll help you understand. If you have any questions about your care or Share Your Experience • • • email [email protected] contacting the Patient Relations office at 705-523-7100,extension 3737 or If you still have questions or concerns, please schedule an appointment by no one can assist you, ask to see the supervisor. In other areas of the hospital, you may talk to the staff in that department. If available, ask to see the Clinical Manager. Talk to your nurse or physician. If you are still not satisfied, or they are not or Complaintor Process Patient Compliment .
$80.00 for monthly pass; tokens are 10 for $50.00. for 10 are tokens pass; monthly for $80.00
: $6.00 for single exit; $30.00 for weekly pass; weekly for $30.00 exit; single for $6.00 : Rate
Visitors / Families / Staff CTC 8 Lot
4
Patient Entrance 4
Centre Cancer Northeast 7 Lot Main Main
Centre
3
Cancer Cancer
2 2
Patient / Rehab / Handicap / Rehab / Patient Northeast Northeast
Centre Cancer Northeast 6 Lot
Walford Road Walford
Emergency Handicap / Patient 4 Lot
6
Unit
Pay-As-You-Go / Handicap / Pay-As-You-Go
Health Health
7
1
& District District &
Patient Short Term Term Short Patient 3 Lot Sudbury Sudbury
Patient / Modified / Handicap / Modified / Patient 2 Lot
8
Paris Street Paris 8 Visitor 2 Lot
Visitor Visitor 1 ot L Lots 3 & 4 offer closest proximity to the Main Entrance Entrance Main the to proximity closest offer 4 & 3 Lots
Centennial Drive
Centre
Patient / Visitor Parking Parking Visitor / Patient Ramsey Lake Road
Children’s Treatment Treatment Children’s
only) visit (1st Nephrology •
Telemedicine • Patients Laboratory •
Admissions Care Day Surgical • (elective) Admissions Inpatient •
Care Day Surgical • Area Office/Exam
Rhogam • - Program Management Disease Failure Heart • Procedures Minor / Endoscopy •
PreAdmission • Patients ECT •
Tower Centre Procedures
Clinic Options • Angiograms •
Tower Tower
GI/Minor in register Please Tower Centre Registration Main in register Please
Centre Centre 2 2 Level Level
Clinic Prevention and Intervention Violence •
Lab Sleep •
Respiratory •
Function Pulmonary •
Clinics Pediatric •
Stroke Neurodiagnostics •
Care Day Medical • Clinic Plastics •
Clinics Surgical / Medical • Register Clinic Orthopedics •
Clinic Infusion ACU
- Program Management Disease Failure Heart •
Where To To Where from across register Informatics) PACs, - medicine
Therapy Enterostomal •
nuclear ultrasound, (x-ray, Imaging Diagnostic •
Tower Tower
Tower South 1 ACU in register Please
Tower South 2 ACU in register Please
South South
1 Level 2 Level
Wayfinding Map 9
Level 2 Level
Entrance
Level 2 Level
Main Main
Entrance
Level 0 Level
Department Department
Centre Entrance Centre
Emergency Northeast Cancer Northeast
www.hsnsudbury.ca
0) (Level
Level 1 Level
2) (Level
Entrance
Café
Garden
. Tower Tower
C Rock D
B
South South 2) (Level
Shop
Gift A
Boutique
Centre
Cancer
Tower
Tower
Northeast
Centre Centre North
Tower South
Wayfinding Map Wayfinding
Elevators Centre
Treatment
E
Children’s
Entrance, level 1. level Entrance,
located at the South Tower Tower South the at located
please see services directory directory services see please For further information, information, further For A brochure map of Health Sciences North’s Ramsey Lake Health Centre, including including Centre, Health Lake Ramsey North’s Sciences Health of map A brochure locate visitors and patients help to facility the throughout available is parking, and appointments procedures, tests, for register to where on Information services. also is map brochure The brochure. the in included been also has care follow-up www.hsnsudbury.ca at website hospital’s the on posted For further information, please see services directory located at the South Tower Entrance, level 1. Children’s Children’s E Treatment Centre Elevators Centre
South Tower Centre North Centre Northeast Tower Tower Tower Cancer Centre Boutique Centre A BoutiqueGift ShopGift Shop South (Level 2) South (Level 2) B Tower Rock B C D Tower GardenRock C D Entrance CaféGarden Entrance (LevelCafé 2) Level 1 (Level 2) Level 1 (Level 0) (Level 0)
Northeast Cancer Emergency Northeast Cancer Department Centre Entrance Department Level 0 Main Entrance Level 0 Main Level 2 Entrance Level 2 Level 2 10
Wayfinding Map www.hsnsudbury.ca South 1 Level 2 Level South 1 Level Please register in ACU 2 South Tower Tower Please register in ACU 1 South Tower Please register in ACU 2 South Tower Tower • Enterostomal Therapy • Diagnostic Imaging (x-ray, ultrasound, nuclear • Enterostomal Therapy • Diagnostic Imaging (x-ray, ultrasound, nuclear Where To • Heart Failure Disease Management Program - medicine - PACs, Informatics) register across from Where To • Heart Failure Disease Management Program - medicine - PACs, Informatics) register across from Infusion Clinic ACU Infusion Clinic ACU Register • Medical / Surgical Clinics • Orthopedics Clinic Register • Medical / Surgical Clinics • Orthopedics Clinic • Medical Day Care • Plastics Clinic • Medical Day Care • Plastics Clinic • Neurodiagnostics Stroke • Neurodiagnostics Stroke • Pediatric Clinics • Pediatric Clinics • Pulmonary Function • Pulmonary Function • Respiratory • Respiratory • Sleep Lab • Sleep Lab • Violence Intervention and Prevention Clinic • Violence Intervention and Prevention Clinic
Level Centre 2 Level 2 Level Centre Please register in Main Registration Centre Tower Tower Please register in GI/Minor Please register in Main Registration Centre Tower Tower • Angiograms • Options Clinic Procedures Centre Tower • Angiograms • Options Clinic Procedures Centre Tower • ECT Patients • PreAdmission • ECT Patients • PreAdmission • Endoscopy / Minor Procedures • Heart Failure Disease Management Program - • Rhogam • Endoscopy / Minor Procedures • Heart Failure Disease Management Program - • Rhogam Office/Exam Area • Surgical Day Care Office/Exam Area • Surgical Day Care • Inpatient Admissions (elective) • Surgical Day Care Admissions • Inpatient Admissions (elective) • Surgical Day Care Admissions • Laboratory Patients • Telemedicine • Laboratory Patients • Telemedicine • Nephrology (1st visit only) • Nephrology (1st visit only)
Children’s Treatment Children’sCentre Treatment Ramsey LakeRoad Patient / Visitor Parking Ramsey LakeRoad Centennial Drive Centre Patient / Visitor Parking Centennial Drive Lots 3 & 4 offer closest proximity to the Main Entrance Lots 3 & 4 offer closest proximity to the Main Entrance Lot 1 Visitor Paris Street 8 Lot 2 Visitor Paris Street 8 Lot 2 Visitor 8 Lot 2 Patient / Modified / Handicap 8 Lot 2 Patient / Modified / Handicap Sudbury Lot 3 Patient Short Term 1 &Sudbury District 7 Lot 3 Patient Short Term 1 &Health District 7 Pay-As-You-Go / Handicap HealthUnit Pay-As-You-Go / Handicap Unit 6 Emergency 6 Lot 4 Patient / Handicap Walford Road Emergency Lot 4 Patient / Handicap Walford Road Lot 6 Northeast Cancer Centre 2 2 Northeast Patient / Rehab / Handicap 2 2 CancerNortheast Patient / Rehab / Handicap Main 3 CentreCancer Main 3 Centre Lot 7 Northeast Cancer Centre Entrance 4 Lot 7 Northeast Cancer Centre Entrance 4 4 Patient Lot 8 CTC Staff / Families / Visitors Rate: $6.00 for single exit; $30.00 for weekly pass; $80.00 for monthly pass; tokens are 10 for $50.00. in your health care health your in care health your in
staff identify you before providing care providing before you staff identify care providing before you staff identify
others and expect it back it and expect others it back and expect others
for identification for identification for
prevent falls prevent falls prevent
RESPECT RESPECT BE INVOLVED BE INVOLVED HELP HELP CHECK CHECK MAKE SURE MAKE SURE
Make sure staff identify you are the right patient. They must use two the right patient. They must identify you are staff Make sure every time (name and date of birth). methods of identification 9. right patient. They must use two the staff identify you are Make sure of birth). methods of identification every time (name and date for our patients and everyone who HSN values a safe environment for us to give violent actions can make it hard However, works here. 9. our patients need. The hospital has a policy in place that the care for our patients and everyone who HSN values a safe environment or violent behaviour. deals with aggressive for us to give violent actions can make it hard However, works here. 10. our patients need. The hospital has a policy in place that the care or violent behaviour. deals with aggressive to a program The Ontario Hospital Association (OHA) has developed Visit involved in their healthcare. encourage patients to become more 10. to for information on how to get involved in your care www.oha.com to a program The Ontario Hospital Association (OHA) has developed you receive. quality of care the your safety and improve ensure Visit involved in their healthcare. encourage patients to become more to for information on how to get involved in your care www.oha.com you receive. quality of care the your safety and improve ensure 6. need help injury for seniors. Ask if you the leading cause of Falls are out of bed, getting in and as going to the bathroom, with tasks such 6. dizzy or have others know if you feel for belongings. Let or reaching feet can bed is low enough so your your Be sure fallen in the past. need help injury for seniors. Ask if you the leading cause of Falls are bed. Use handrails side rails on your hospital Use the touch the floor. out of bed, getting in and as going to the bathroom, with tasks such in washrooms. and grab bars provided Let others know if you feel dizzy or have for belongings. or reaching your bed is low enough so your feet can fallen in the past. Be sure 7. your hospital bed. Use handrails Use the side rails on touch the floor. in washrooms. and grab bars provided volunteers, students, and contract workers All HSN staff, physicians, Look for ID badges to wear a photo identification badge. required are 7. If ever for you who is not wearing a badge. care let anyone and don’t or purpose in your room, volunteers, students, and contract workers All HSN staff, physicians, presence a person’s about you feel unsure Look for ID badges to wear a photo identification badge. required are reason for being and state their ask them to show their identification If ever for you who is not wearing a badge. care let anyone and don’t there. or purpose in your room, presence a person’s about you feel unsure 8. reason for being and state their ask them to show their identification there. 8. your medications your medications your
and remind others and remind others and remind
don’t hesitate when you need it you when hesitate don’t need it you when hesitate don’t
it’s okay to ask questions about your care your about ask questions to okay it’s care your about ask questions to okay it’s
about your health history health your about history health your about
Every time you talk with a doctor, nurse, or pharmacist, ask the nurse, doctor, Every time you talk with a understand your health. If you don’t following questions to better given to you, ask to have it explained understand the information to you again. or pharmacist, ask the nurse, doctor, Every time you talk with a understand your health. If you don’t following questions to better given to you, ask to have it explained understand the information to you again. KNOW AND UNDERSTAND KNOW AND UNDERSTAND KNOW CLEAN YOUR HANDS YOUR CLEAN HANDS YOUR CLEAN 1. What is my main problem? 1. What is my main problem? 2. What do I need to do? me to do this? 3. Why is it important for 1. What is my main problem? 2. What do I need to do? me to do this? 3. Why is it important for SPEAK UP TELL US SPEAK UP HELP ASK FOR TELL US HELP ASK FOR
4. is the best way for you and those caring Practicing good hand hygiene their of germs. Everyone should clean the spread for you to prevent 4. as when they hands when they enter and exit the hospital, as well to clean their required All staff are leave and enter your hospital room. and those caring Practicing good hand hygiene is the best way for you Please look for hand sanitizer, care. and after providing Everyone should clean their of germs. hands before the spread for you to prevent located at every entry/exit as well as in patient rooms. as when they hands when they enter and exit the hospital, as well to clean their required All staff are leave and enter your hospital room. 5. Please look for hand sanitizer, care. and after providing hands before located at every entry/exit as well as in patient rooms. 5.
Here is how you can make your visit or hospital stay safer safer hospital stay or visit your make can you is how Here experience: positive and a more safer hospital stay or visit your make can you is how Here 1. experience: positive and a more 2. 1. 3. 2. 3.
Remember to bring all your medications or a complete list with you. Remember to bring all your medications or a complete for all your medications. If a pill looks unfamiliar Ask about the reasons take it unless you know what it is. If your medication is to you, don’t a member of your team if you have ever had an Tell changed, ask why. list with you. Remember to bring all your medications or a complete to any medicine. reaction or bad allergic for all your medications. If a pill looks unfamiliar Ask about the reasons take it unless you know what it is. If your medication is to you, don’t a member of your team if you have ever had an Tell changed, ask why. to any medicine. reaction or bad allergic
Patient Safety – Understanding Your Role 11
www.hsnsudbury.ca
Our top priority is to keep you safe every day. every safe you keep is to priority top Our Our top priority is to keep you safe every day. every safe you keep is to priority top Our Health Sciences North (HSN) recognizes that responsibility and is patient safety is everyone’s committed at every level of your care to make sure that your stay is safe and free of harm. Patients who are more involved in their care do better and recover faster. Health Sciences North (HSN) recognizes that responsibility and is patient safety is everyone’s committed at every level of your care to make sure that your stay is safe and free of harm. Patients who are more involved in their care do better and recover faster.
Patient Safety Patient Role Your Understanding Patient Safety Patient Role Your Understanding
$80.00 for monthly pass; tokens are 10 for $50.00. for 10 are tokens pass; monthly for $80.00
Rate : $6.00 for single exit; $30.00 for weekly pass; weekly for $30.00 exit; single for $6.00 :
8 Lot Visitors / Families / Staff CTC
4
Patient Entrance 4
7 Lot Centre Cancer Northeast Main Main
Centre
3
Cancer Cancer
2 2
Patient / Rehab / Handicap / Rehab / Patient Northeast Northeast
6 Lot Centre Cancer Northeast
Walford Road Walford
Emergency 4 Lot Handicap / Patient
6
Unit
Pay-As-You-Go / Handicap / Pay-As-You-Go
Health Health
7
1
& District District &
Patient Short Term Term Short Patient 3 Lot Sudbury Sudbury
Patient / Modified / Handicap / Modified / Patient 2 Lot
8
Paris Street Paris 8 Visitor 2 Lot
Visitor Visitor 1 ot L Lots 3 & 4 offer closest proximity to the Main Entrance Entrance Main the to proximity closest offer 4 & 3 Lots
Centennial Drive
Centre
Patient / Visitor Parking Parking Visitor / Patient Ramsey Lake Road
Children’s Treatment Treatment Children’s
only) visit (1st Nephrology •
Telemedicine • Patients Laboratory •
Admissions Care Day Surgical • (elective) Admissions Inpatient •
Care Day Surgical • Area Office/Exam
Rhogam • - Program Management Disease Failure Heart • Procedures Minor / Endoscopy •
PreAdmission • Patients ECT •
Tower Centre Procedures
Clinic Options • Angiograms •
Tower Tower
GI/Minor in register Please Tower Centre Registration Main in register Please
Centre Centre 2 2 Level Level
Clinic Prevention and Intervention Violence •
Lab Sleep •
Respiratory •
Function Pulmonary •
Clinics Pediatric •
Stroke Neurodiagnostics •
Care Day Medical • Clinic Plastics •
Clinics Surgical / Medical • Register Clinic Orthopedics •
Clinic Infusion ACU
- Program Management Disease Failure Heart •
Where To To Where from across register Informatics) PACs, - medicine
Therapy Enterostomal •
nuclear ultrasound, (x-ray, Imaging Diagnostic •
Tower Tower
Tower South 1 ACU in register Please
Tower South 2 ACU in register Please
South South
1 Level 2 Level
Level 2 Level
Entrance
Level 2 Level
Main Main
Entrance
Level 0 Level
Department Department
Centre Entrance Centre
Emergency
Northeast Cancer Northeast
0) (Level
Level 1 Level
2) (Level
Entrance
Café
Garden
Tower Tower
C Rock D
B
South South 2) (Level
Shop
Gift A
Boutique
Centre
Cancer
Tower
Tower
Northeast
Centre Centre North
Tower South
Elevators Centre
Treatment
E
Children’s
Entrance, level 1. level Entrance,
located at the South Tower Tower South the at located
please see services directory directory services see please For further information, information, further For Understanding Understanding Your Role Patient Safety Our top priority isto keep you safe every day. better andrecover faster. Patients whoaremore involvedintheircaredo sure thatyourstayissafeandfreeof harm. committed ateverylevelofyourcare to make patient safetyiseveryone’s responsibility andis Health SciencesNorth(HSN)recognizes that
12
Patient Safety – Understanding Your Role www.hsnsudbury.ca allergic orbad reaction toanymedicine. changed, askwhy. Tell amemberofyourteamifyouhave everhadan to you,don’t takeitunlessyou know whatitis.Ifyourmedicationis Ask aboutthereasons forallyour medications.Ifapilllooksunfamiliar Remember tobringallyourmedications oracompletelistwithyou.
3. 2. 1. and amore positive experience: Here ishow you canmake your visit or stay hospital safer 5. located ateveryentry/exitaswellin patient rooms. hands before andafterproviding care. Pleaselookforhandsanitizer, leave andenteryourhospitalroom. Allstaffare required tocleantheir hands whentheyenterandexitthehospital, aswellwhenthey for youtoprevent thespread ofgerms.Everyoneshouldclean their Practicing goodhandhygieneisthebestwayforyouandthosecaring 4.
ASK FORASK HELP TELL US SPEAK UP 3. Whyisitimportantformetodothis? 2. WhatdoIneedtodo? 1. Whatismymainproblem? CLEAN YOUR HANDS KNOW AND UNDERSTAND to youagain. understand theinformationgiventoyou,askhaveitexplained following questionstobetterunderstandyourhealth.Ifyoudon’t Everytimeyoutalkwithadoctor, nurse,orpharmacist,askthe
about your health history
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don’t hesitate when you needit
and remind others
your medications 8. there. ask themtoshowtheiridentificationandstate reason forbeing you feelunsure aboutaperson’s presence orpurposeinyourroom, and don’t letanyonecare foryouwhoisnotwearingabadge.Ifever are required towearaphotoidentificationbadge.LookforIDbadges All HSNstaff,physicians,volunteers,students,andcontractworkers 7. and grabbarsprovided inwashrooms. touch thefloor. Usethesiderailsonyourhospitalbed.handrails fallen inthepast.Besure yourbedislowenoughsofeetcan or reaching for belongings.Letothersknowifyoufeeldizzyorhave with taskssuchasgoingtothebathroom, gettinginandoutofbed, Falls are the leadingcauseofinjuryforseniors.Askifyouneedhelp 6. ensure yoursafetyand improve the qualityofcare youreceive. www.oha.com forinformationonhow togetinvolvedinyourcare to encourage patients to becomemore involvedintheirhealthcare. Visit The OntarioHospital Association(OHA)hasdevelopedaprogram to 10. deals withaggressive orviolentbehaviour. the care ourpatientsneed.Thehospitalhasapolicy inplacethat works here. However, violentactionscanmakeithard forustogive HSN valuesasafeenvironment forourpatientsand everyonewho 9. methods ofidentificationeverytime(nameanddatebirth). Make sure staffidentifyyouare therightpatient.Theymustusetwo
MAKE SURE CHECK HELP BE INVOLVED RESPECT
prevent falls
for identification
others andexpect itback
staff identifystaff you before providing care
in your health care
Patient Safety – Understanding Your Role 13
www.hsnsudbury.ca in your health care health your in
staff identify you before providing care providing before you staff identify
others and expect it back and expect others
for information on how to get involved in your care to to care your in involved get to how on information for for identification for
prevent falls prevent
BE INVOLVED RESPECT MAKE SURE CHECK HELP
The Ontario Hospital Association (OHA) has developed a program to to a program developed has (OHA) Association Hospital Ontario The Visit care. health their in involved more become to patients encourage www.oha.com receive. you care of quality the improve and safety your ensure The Ontario Hospital Association (OHA) has developed a program to a program The Ontario Hospital Association (OHA) has developed Visit involved in their healthcare. encourage patients to become more to for information on how to get involved in your care www.oha.com you receive. the quality of care your safety and improve ensure 10. 9. for our patients and everyone who HSN values a safe environment for us to give violent actions can make it hard However, works here. our patients need. The hospital has a policy in place that the care or violent behaviour. deals with aggressive Make sure staff identify you are the right patient. They must use two the staff identify you are Make sure every time (name and date of birth). methods of identification 8. All HSN staff, physicians, volunteers, students, and contract workers All HSN staff, physicians, badge. Look for ID badges to wear a photo identification required are is not wearing a badge. If ever for you who let anyone care and don’t or purpose in your room, presence about a person’s you feel unsure reason for being and state their ask them to show their identification there. 7. Falls are the leading cause of injury for seniors. Ask if you need help cause of injury for seniors. the leading Falls are in and out of bed, getting as going to the bathroom, with tasks such if you feel dizzy or have Let others know for belongings. or reaching so your feet can your bed is low enough Be sure fallen in the past. bed. Use handrails side rails on your hospital Use the touch the floor. in washrooms. and grab bars provided 6. your medications your
and remind others and remind
don’t hesitate when you need it you when hesitate don’t
it’s okay to ask questions about your care your about ask questions to okay it’s
about your health history health your about
Every time you talk with a doctor, nurse, or pharmacist, ask the nurse, doctor, Every time you talk with a understand your health. If you don’t following questions to better given to you, ask to have it explained understand the information to you again. KNOW AND UNDERSTAND KNOW 1. What is my main problem? 1. What is my main problem? 2. What do I need to do? to do this? 3. Why is it important for me HANDS YOUR CLEAN SPEAK UP TELL US HELP ASK FOR
5. 4. is the best way for you and those caring Practicing good hand hygiene Everyone should clean their of germs. the spread for you to prevent as when they hands when they enter and exit the hospital, as well to clean their required All staff are leave and enter your hospital room. Please look for hand sanitizer, care. and after providing hands before located at every entry/exit as well as in patient rooms.
Here is how you can make your visit or hospital stay safer safer hospital stay visit or your can make you is how Here experience: positive and a more 1. 2. 3.
Remember to bring all your medications or a complete list with you. Remember to bring all your medications or a complete for all your medications. If a pill looks unfamiliar Ask about the reasons take it unless you know what it is. If your medication is to you, don’t a member of your team if you have ever had an Tell changed, ask why. to any medicine. or bad reaction allergic Health Sciences North (HSN) recognizes that responsibility and is patient safety is everyone’s committed at every level of your care to make sure that your stay is safe and free of harm. Patients who are more involved in their care do better and recover faster. day. every safe you keep is to priority top Our Patient Safety Patient Role Your Understanding
14
Patient Safety – Understanding Your Role www.hsnsudbury.ca
10 10 9 9 8 8 7 7 10 10 6 6 5 5 4 4 3 3 2 2 1 1 safer andamorepositiveexperience: safer andamorepositiveexperience: Here’s howyoucanmakeyourvisitorhospitalstay Here’s howyoucanmakeyourvisitorhospitalstay
Be aware Be aware
SPEAK UP–it’s okaytoaskquestionsabout SPEAK UP–it’s okaytoaskquestionsabout your care your care RESPECT –othersandexpect itback RESPECT –othersandexpect itback providing care MAKE SURE–staff identifyyoubefore providing care MAKE SURE–staff identifyyoubefore medications UNDERSTANDKNOW AND medications –your UNDERSTANDKNOW AND –your BE INVOLVED BE INVOLVED HANDS CLEAN YOUR HANDS CLEAN YOUR ASK FORHELP–don’thesitatewhenyou ASK FORHELP–don’thesitatewhenyou need it need it HELP –preventfalls HELP –preventfalls CHECK CHECK TELL US–aboutyourhealthhistory TELL US–aboutyourhealthhistory Partners inSafety! Partners inSafety! , beinformed andbeinvolved , beinformed andbeinvolved –forstaff identification –forstaff identification Safety Tips Safety Tips Top Patient Top Patient –inyourhealthcare –inyourhealthcare
–andremindothers –andremindothers
10 10 Partenaires pour lasécurité! Partenaires pour lasécurité!
10 10 9 9 8 8 7 7 6 6 5 5 4 4 3 3 2 2 1 1 Voici commentaccroîtrevotre sécuritélorsdevisites Voici commentaccroîtrevotre sécuritélorsdevisites ou deséjoursàl’hôpitaletenfaireuneexpérience ou deséjoursàl’hôpitaletenfaireuneexpérience plus positive. plus positive.
Soyez aucourant, informés et Soyez aucourant, informés et
vos soins. EXPRIMEZ-VOUS enposantdesquestionssur vos soins. EXPRIMEZ-VOUS enposantdesquestionssur comme ilsdevraient l’être à votre égard. SOYEZ RESPECTUEUX envers lesautres, comme ilsdevraient l’être àvotre égard. SOYEZ RESPECTUEUX enversles autres, identifie avant devousdonner dessoins. ASSUREZ-VOUS quelepersonnelvous identifie avantde vous donnerdessoins. ASSUREZ-VOUS quelepersonnelvous assurez-vous decomprendreleurfonction. SACHEZ quelssontvosmédicamentset assurez-vous decomprendreleurfonction. SACHEZ quelssontvosmédicamentset PARTICIPEZ àvossoinsdesanté. PARTICIPEZ àvossoinsdesanté. besoin. DEMANDEZ del’aidelorsquevousenavez besoin. DEMANDEZ del’aidelorsquevousenavez autres. LAVEZ-VOUSautres. lesmainsetrappelez-leaux LAVEZ-VOUS lesmainsetrappelez-leaux AIDEZ àprévenirleschutes. AIDEZ àprévenirleschutes. VÉRIFIEZ VÉRIFIEZ de santé. INDIQUEZ-NOUS vosantécédentsenmatière de santé. INDIQUEZ-NOUS vosantécédentsenmatière patients patients sur lasécurité des sur lasécurité des Principaux conseils Principaux conseils l’identitédupersonnel. l’identitédupersonnel.
participez participez
General Information 15
www.hsnsudbury.ca General Information in the Patients and Visitors section, under Accessibility. under section, Visitors and Patients the in Your Ontario Health Card Card Health Ontario Your toothpaste, toothbrush, including toiletries own Your and razor deodorant, tissues, shampoo, soap, hand 20. page on Policy Scent See brush. and comb cream, own your and slippers a robe, pajamas, own Your wish you if pillow wheelchairs, walkers, canes, as such use you aids Any on labeled name your have to sure (be eyeglasses and dentures, aids, hearing items) these of all containers original their in taking are you medications current All Personal assistive devices assistive Personal animals Service persons Support Translation Interpretation , HSN works hard to improve opportunities for people with disabilities and and disabilities with people for opportunities improve to hard works , HSN
Do not bring money and valuables. If you have jewelry, credit cards or large large or cards credit jewelry, have you If valuables. and money bring Do not them take to friend or member a family ask please you, with money of sums home. • • • • • • • • • •
ATM Machines ATM 2. Level on (cafeteria) Café Garden Rock the next to located is machine ATM An What Not to Bring to Not What What to Bring to What Admission to Hospital to Admission More information about accessibility at HSN can be found on our website at at website our on be found can HSN at accessibility about information More www.hsnsudbury.ca HSN offers/supports the following accessible services: accessible the following HSN offers/supports Ontarians with Disabilities Act Act Disabilities with Ontarians the and Regulation 429/07 Ontario with accordance In 2005 of prevention and removal identification, the in involvement their for provide to barriers. Accessibility
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General Information Hours ofHours Operation service. The Boutique accepts cash, debit, Visa or MasterCard as payment. of volunteers dedicate their time to provide you with friendly and knowledgeable lottery tickets are sold at the OLG Lottery Kiosk across from the Boutique. Anumber of cards, gifts, magazines, jewelry, snacks, fresh flowers and more. Nevada and The Boutique is located on Level 2by the main entrance. Here you will find a selection Boutique www.hsnsudbury.ca Elevators are located in the South, Centre and Towers. North Elevators questions, amember of your health care team will assist you. about your medications, diet, activity, and return appointments. If you have any and prescriptions as needed. It is important that you understand all the instructions you have all of your belongings and hospital cards, as well as aftercare instructions necessary transportation arrangements with afamily member or friend. Ensure that Unless otherwise specified by your doctor, discharge time is 11:00 a.m. Please make Discharge Information integrity and excellence, we are committed to these four core ethical principles: and friends, having the unique obligation to serve together with compassion, membersAs of Health Sciences entrusted North with care of the sick, their families Code of Ethics devices to entrances, lobbies, and cafeterias. in all patient care areas of the hospital. Please limit the use of these Please beadvised cell phones and other wireless devices are restricted Cell Phones Saturday, Sunday and Holidays ...... Monday to Friday ......
We collaborate within aframework that is based on ethical principles Foster Making Ethical Decision We promote good working relationships Work Together for the Common Good vulnerable We acknowledge that individuals both affected with and by illness may be Protect the Vulnerable compassion, integrity and justice We treat patients and their family, the public and staff with respect, Persons ofall Dignity and Respect 10:00 a.m. to 7:00 p.m. (or as posted) a.m.9:00 to 7:00 p.m.
General Information 17
www.hsnsudbury.ca The hospital has two full service Tim Hortons located near the main hospital hospital main the near located Hortons Tim service two full has hospital The lobby. main Centre Cancer Northeast the and entrance open: is entrance main hospital’s the in Hortons Tim 9:00 p.m. to 6:00 a.m. Friday: to Monday p.m. 10:00 to a.m. 7:30 Holidays: Statutory and Weekends open: is Centre Cancer Northeast the in located Hortons Tim p.m. 4:00 to a.m. 7:30 Friday: to Monday Closed Holidays: Statutory and Weekends Tim Hortons Cafeteria to open is Tower, Centre the 2 of Level on located Café, Garden Rock HSN The are features supper and lunch breakfast, Daily a week. days seven public the soups, sandwiches, fruit, goods, baked fresh of a variety with along served beverages. and snacks salads, MasterCard. and Visa debit, cash, accepts Café Garden Rock The Operation of Hours p.m. 6:30 to a.m. 7:00 Friday: to Monday p.m. 2:00 to a.m. 10:00 Holidays: and Weekends
Food ServicesFood options meal with be presented will you meal, each to prior permits, condition your If your submit and document will who staff, Services Food our of one by selection for times meal specific about nurse your with (check next meal the for time in just choices for menus paper request can friends or family provider, care health Your unit). your for diet, a special follow you If options. select meal you help can they that so week the are you while a dietitian to talk to like would you If arrive. you when know us let please know. provider care health your let here, Flowers main the by 2 Level on located Boutique the in purchased be can flowers Fresh are you area the in permitted are flowers that sure make to check Please entrance. visiting. During a fire alarm, please remain where you are. Should an evacuation be necessary, necessary, be evacuation an Should are. you where remain please alarm, a fire During go. to need you where of you notify will personnel Department Fire or staff hospital Should you discover a fire at HSN, leave the area immediately, close all doors and and doors all close immediately, area the leave HSN, at a fire discover you Should identified an to report it and calm remain to important is It alarm. fire the sound stop. will traffic elevator all fire, a During immediately. member staff All fire and emergency exits located at HSN are clearly marked for your safety. your for marked clearly are HSN at located exits emergency and fire All Fire Exits
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General Information birthday celebrations. celebrations. birthday permitted in the hospital. Mylar (foil) balloons are asafe alternative for gift-giving or of our patients and staff, we wish to remind everyone that latex balloons are not Latex balloons can cause severe allergic reactions. Out of the safety and concern Latex-free Balloons 705-523-7100, 3868. ext. well as to guide you to your destination. You can reach the information desk at 7:30 a.m. to 7:00 p.m. Volunteers are there to assist you with general inquiries, as The information desk is located in the main lobby on Level 2and is open from Information Desk www.hsnsudbury.ca www.giftoflife.on.ca at Network registration form, you may call 705-523-7100, 3300 ext. or visit the Trillium of Life Gift For more information on organ and tissue donation and to obtain aconsent of up to eight people and transform life for up to 75 others. transplant. Should you choose to donate, your generosity could help save the lives three days someone on the wait list in Ontario dies waiting for an organ or tissue online at BeADonor.ca choice, but it is important to register your consent at aService Ontario kiosk, or approached and asked to consider organ and tissue donation. This is apersonal day for those in need. During your stay at the hospital, you or your family may be Organ and tissue donation improves quality of life and helps to save lives every Organ andTissue Donation are also located outside the main entrance. Newspapers and magazines can bepurchased in the Boutique. Newspaper kiosks Newspapers To inquire about a misplaced item, please contact Security at 705-523-7100, ext. 3204. will bediscarded. value will besent to charitable organizations. Clothing and other items not suitable visit. Items are stored at HSN for aperiod of 80 days, at which time any items of Various items are behind often left by patients and visitors after ahospital stay or Lost Found and to ensure that your wishes are known and respected. Every .
General Information 19
www.hsnsudbury.ca Main hospital lobby outside of Rock Rock of outside lobby hospital Main Café Garden Entrance Rehab Lobby Front Lobby Main - - - - Centre Outpatient Sudbury Centre Health Lake Ramsey Parking pass for 1 week - $20 1 week for pass Parking - $50 1 month for pass Parking - $35 exits) upon used tokens (10 tokens parking of Package Parking pass for 1 week - $30 1 week for pass Parking - $80 1 month for pass Parking - $50 exits) upon used tokens (10 tokens parking of Package • • • • • • • •
Patient Billing Patient on located office Finance the in available are services cashier all and billing Patient Tower. South the 1 of Level Parking charges cover the cost for the care and maintenance of the parking lots as as lots parking the of maintenance and care the for cost the cover charges Parking and patching include expenses maintenance and Care supervision. security as well repairs, and replacements gate lighting, sanding, and salting removal, snow paving, Ministry the by funded not are lots parking hospital’s The security. and painting line lots parking the for costs operating and capital the of cent per 100 leaving Health of hospital. the by be managed to A change machine is located in the following areas: in the following A change machine is located Sudbury Outpatient Centre Parking: Sudbury Centre Outpatient on the office Finance the pass/tokens from parking purchase a may visitors Frequent to 8:00 a.m. Friday, to Monday Centre Outpatient Sudbury the Basement Level of p.m. 4:00 Frequent visitors may purchase a parking pass/tokens from the Finance office on office Finance the pass/tokens from parking purchase a may visitors Frequent p.m. 4:00 to 8:00 a.m. Friday, to Monday Tower, South the 1 of Level A Pay and Display (pay-as-you-go) lot is located outside the main entrance to both both to entrance main the outside located is lot (pay-as-you-go) Display and A Pay by stay your pre-pay you where Centre Cancer Northeast the and hospital the your in be placed to a ticket receive and box payment the into money submitting hour. per $1.00 are Rates windshield. Ramsey Lake Health Centre Parking: Health Centre Lake Ramsey require which visitors and patients to available lots parking eight of a total are There the throughout available are spots parking of 70 handicap A total exit. upon $6.00 various lots.patient/visitor Parking
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General Information library at 705-523-7100, 2351 ext. or 3375, or by e-mail at [email protected]. Patient Library hours are Monday to Friday a.m. 9:00 to 1:00 p.m. You may contact the Cancer Information Service. package, use the Internet, view videos or interactive tutorials, and use the free andbooks videos, pick up free brochures and magazines, request an information family. Please ask the library staff to help you find what youneed. You may borrow Centre. There you will find resources on all aspects of cancer to help you and your The Patient Resource Library is located in the main lobby of the Northeast Cancer Patient Resource Library www.hsnsudbury.ca OutpatientCentre. 705-523-7100, ext. 3204 for Ramsey Lake Health Centre 5628 and ext. for Sudbury If you have any security concerns please let astaff memberknow, or call Uniformed security personnel at HSN are on duty 24 hours aday, seven days aweek. Security protect the health and well-being of our patients, visitors and staff. your support and ask that you do not use or wear any scented products in order to HSN promotes ascent-free environment in all areas of the hospital. We appreciate or shortness of breath. irritations can include, but are not limited to, allergic reactions, headaches, dizziness after an individual leaves an area and cause irritation to those around them. These Many scented products, such as perfumes, hand creams and deodorants, may linger Scent Policy
General Information 21
www.hsnsudbury.ca Aboriginal MedicineAboriginal Lodge Lodge Medicine Aboriginal The Centre the 2 of Level on located Canada. in unique is Tower It incorporates culturally significant elements required and healing traditional for pit a fire as such ceremonies, smudging, for ventilation and incorporation shape, a circular seven and colours four the of space and posts, grandfather to designed is Lodge Medicine The healers. and medicines traditional for Aboriginal the of requirements spiritual and traditions the of be respectful population. patient
There is a Chapel located on Level 1 of the North Tower and is open to all patients patients all to open is and North Tower the 1 of Level on located a Chapel is There Information reflection. quiet or prayer personal for a day hours 24 visitors and be can needs sacramental and Services Worship scheduled regularly regarding Chaplain. unit the through obtained A team of theologically and clinically trained Chaplains are available to respond respond to available are Chaplains trained clinically and theologically of A team and Spiritual friends. and families patients, of needs religious and spiritual the to assists and context multicultural a multi-faith, within provided is care religious visits clergy for Requests spirituality. their deepening and discovering in individuals or staff nursing the through be made can tradition spiritual or denomination any of unit Chaplain. Spiritual and Religious Care and Religious Spiritual emotional the to challenges many present situations crisis and/or Hospitalization a frequently is It friends. and members family patients, of well-being spiritual and with confronted are individuals when experiences life one’s on reflecting for time death. and suffering life, of meaning the around issues spiritual The hospital, inclusive of property grounds, is smoke-free. HSN believes promoting a promoting believes HSN smoke-free. is property of grounds, inclusive hospital, The facility. our to come who those all of health the benefit will environment smoke-free admitted been have you If grounds. hospital on smoke to allowed not are Visitors can we how about you to talk to available is staff HSN’s of a member smoke, and nurse. your to speak please stay; your during smoking stop you help Smoking
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General Information patient is in 2 bed Example: six (6) digits and include the room number and number bed for each patient. through athird service provider. party Patient telephone numbers are comprised of unlimited local calls at no charge. Patients will bebilled for long distance calls Telephones are available to patients in every room. Patients are free to make Telephones www.hsnsudbury.ca from amulti-site hospital system to Sudbury’s new one-site hospital. Laurentian and Memorial Auxiliaries. The merger was the result of the transition (HAAO). The association was formed in November 2000 with the merger of the Volunteer Services, is amember of Hospital Auxiliaries Association of Ontario The Health Sciences Volunteer North Association, which works in liaison with Volunteer Association Your full cooperation is greatly appreciated. have any of cold these symptoms: flu-like or Visitors are asked to refrain and judgment good use from visiting if they Visiting hours are daily from 11:00 a.m. to 7:00 p.m. Hours Visiting Vending machines are located to next the cafeteria on Level 2. Vending Machines service please dial extension 4484. Personal bedside televisions are available for rent. For more information on this Televisions room 4100 • • • • • • • • •
Vomiting Runny nose Sore throat Fever Cough in specific circumstances such as an outbreak or emergency situation. Emergency Department. Visitor restrictions will continue to beimplemented care areas such as the Family and Child Program, Critical Care areas and the Please check with the nursing staff to discuss visiting options for special supervised at all times. Children under 16 years of age must beaccompanied by an adult and Only twovisitors per patient are permitted at one time. 6+the room number +the number bed , in number bed 1 the telephone extension will be6 , the phone extension would be6 . For example, if apatient is in 4100 2 . 4100 1 . Likewise, if a
General Information 23
www.hsnsudbury.ca .
Website about information general or services, and programs our on information more For www.hsnsudbury.ca at website our visit please HSN, Public washrooms are clearly marked and can be found throughout the facility, facility, the throughout be found can and marked clearly are washrooms Public entrance. main the including Washrooms Volunteer Services assists and supports activities throughout the hospital by by hospital the throughout activities supports and assists Services Volunteer care quality of foundation the enhance to staff hospital with hand-in-hand working vests. navy or orange bright their by identified are Volunteers patients. to provided Volunteer Services Volunteer
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Hospital Foundations 705-523-7130 or visit www.hsnf.ca For more information, or to make adonation please contact the Foundation at difference in the lives of the patients who count on us. special caregiver. Whatever you decide, know that your contribution will make areal need. You can also make your donation in honour of adoctor, nurse or another “undesignated”, meaning your money will beused in the area with the greatest of your choice, or leave your donation can support the department or area When you donate to the HSNF, you community and the hospital. that includes representatives from the governed by avolunteer board of directors Health Sciences North. The Foundation is northeastern Ontario who are served by than 650,000 men, women and children in programs, equipment, new facilities, education and research that benefits the more The Health Sciences Foundation North (HSNF) raises money for patient care www.hsnsudbury.ca .
Hospital Foundations 25
www.hsnsudbury.ca
The NCF office is located on level 0 of the NECC, next to the main reception desk. reception main the next to NECC, the of 0 level on located is office NCF The appreciated! and welcome always are conversation and Drop-ins www.ncrfsudbury.com The ‘Garden of Hope’ (a donor recognition recognition donor (a Hope’ of ‘Garden The symbolic This NCF. the to made contributions recognize to designed was program) messages individual with personalized is support accumulated of representation programs patient and research the as Just ones. loved of honour in memory or in which Garden our does so cancer, against battle ongoing the in hope represent gifts hope. of the represents Of the monies raised by the Foundation, a large portion is committed to local local to committed is portion a large Foundation, the by raised monies Of the by raised $1 every For activities. research obtain to able are researchers local NCF, the Other monies. grant in $4 additional an Daffodil the support to used are dollars breast oncology, pediatric Lodge, Terrace and patients for supplements meal health, received donation Every bursaries. student to community the in stays NCF the by at treated families their and patients benefit Centre. Cancer Northeast the Our much-needed funds are generously donated by personal donations, ‘in ‘in donations, personal by donated generously are funds much-needed Our and organizations with collaborations and events, gifts, special memoriam’ develop to strives NCF the Additionally, northeast. the throughout businesses corporations organizations, individuals, with level community the at relationships the of ownership community promote and encourage who clubs service and Centre.” Cancer “their at delivered programs care cancer and research The Northern Cancer Foundation (NCF) was formed in 1992 with the mission of of mission the with 1992 in formed was (NCF) Foundation Cancer Northern The Cancer Northeast the support to Ontario northeastern throughout funds raising the for vehicle fundraising the act as to is mandate Its Sudbury. in (NECC) Centre equipment new initiatives, research cancer leading-edge supporting by NECC services. care patient progressive of development the and purchases
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Community Walk-In Clinics Saturday and Sunday: 11:00 a.m. –3:00 p.m. Monday to Friday: 5:00 p.m. p.m. –9:00 3140-8 Highway 69 North Holidays: a.m. 8:00 Monday to Friday: a.m. 8:00 2009 Long Lake Rd. EndFourSouth Corners Clinic Medical Northwood Holidays: a.m. 8:00 Brady Clinic Saturday and Sunday: 11:00 a.m. –3:00 p.m. Monday to Friday: 4:00 p.m. p.m. –9:00 1122 Lasalle Blvd. Medical Walk-InAfter-Hours Clinic www.hsnsudbury.ca Val Clinic Medical East Monday to Friday: a.m. 8:00 1280 Lasalle Blvd., Suite 102 New Sudbury Clinic Medical Northwood Saturday and Sunday: a.m. p.m. 9:00 –9:00 Monday to Friday: 7:00 a.m. –10:00 p.m. 1813 Lasalle Blvd. Walk-In All-Day Lasalle Clinic Saturday and Sunday: 10:00 a.m. –2:00 p.m. Monday to Friday: 4:00 p.m. p.m. –9:00 359 Riverside Dr. Weekends: a.m. 9:00 Weekends: a.m. 8:00 ...... Community Walk-In Clinics – – – – 3:00 p.m. 3:00 p.m. 6:00 p.m.6:00 4:00 p.m...... – – ...... 9:00 p.m.9:00 p.m.9:00 ...... 705-688-8833 705-522-3380 705-897-6464 705-560-9422 705-566-3366 705-560-2227