So Cial Ba Lan Ce

SO CIAL

BA WORK LAN COMMON CE GOOD

2017 INNOVATION

1 PUBLISHED 09/2018 SO PRESENTATION 3 CIAL HISTORY 5 BAL- MISSION 7 AN STRATEGY 8 CE JOB PLACEMENT 10 GARDENING 12 2017 WASTE MANAGEMENT 14 STREET FURNISHINGS 16

WASTE TREATMENT 18

SOCIAL AND EDUCATIONAL SERVICES 20

GARAGE 22

NETWORKS 24

LOCATIONS 25

SOCIAL REPORTING 26

HUMAN RESOURCES 28

SAFETY - QUALITY - ENVIRONMENT 30

INCOME STATEMENT 31 2 Presenting an annual social balance that represents what the cooperative does in a few pages without being mundane and repetitive is no easy task. But while it’s best to try not to be mundane, being “repetitive” in describing what La Città Verde typically does is not necessarily a bad thing. Consolidation and development, through an overall increase in revenues, in the cooperative’s traditional areas of specialisation: gardening, street furnishings, and waste management and treatment; registering constant growth in the number of employees, both disadvantaged and non; investing human and material resources in implementation of social and educational services, such as social agriculture, which have strong links with work placement; reinforcing the organisation

of cross-cutting in-house services such as administration PRESENTATION and the garage, constitute a series of actions which certainly cannot be described as original or innovative. But these actions undeniably represent the concrete implementation of a clear, explicit, shared DEVELOPMENT STRATEGY of creating employment opportunities by offering structured, professional, high quality services. Services that are not viewed as an end in themselves but as a means for achievement of social cooperatives’ goal of social integration for the disadvantaged. All this without forgetting the importance of investing in research and development in order to keep up with the times and even anticipate them where possible, taking part in projects of international scope such as participation in the Region of Emilia-Romagna's delegation at ExpoAstana (Kazakhstan), “Energy for the future”, in September 2017. And so we may say that, in the case of La Città Verde, REPETITA IUVANT.

HISTORY

Mondoverde was established as a farming cooperative providing gardening and manual street-sweeping services with the specific goal 1991 of offering job opportunities for disadvantaged persons in a situation of real-world employment with protection

registration in the regional list of job placement social cooperatives (section B) 1994

name change from Mondoverde to La Città Verde 1997

opening of a location in Ferrara and establishment of the street furnishings division 2003

social and educational services (section A) are provided alongside job placement to permit job 2004 opportunities to be offered to users with a reduced ability to work

acquisition of a non-hazardous waste processing plant in Bevilacqua, in the municipality of Crevalcore 2008

merger with the social cooperative Terra Ferma in Ferrara 2010

renovation of greenhouses in the Ferrara plant and start of the social farming project, diversifying the 2014 range of social and employment opportunities on offer

opening of a composting and chip production plant 2016

participation in ExpoAstana (Kazakhstan) on the theme of “Energy for the future”, with the delegation from the Region of Emilia-Romagna 2017

5 5

MISSION The cooperative's mission is construction and development of COMMON GOODS, supplying quality services and products at a fair price in the areas of gardening, waste management and treatment, installation and maintenance of street furnishings and social farming, while at the same time creating opportunities for WORK, employment, socialisation and integration, primarily targeting the disadvantaged. As a social cooperative, we believe it is indispensable to:

Maintain a bond with the place of origin of the 1 people who work with the cooperative in order to help them build a career path tied to their own overall personal well-being.

Consolidate the relationship of trust and 2 collaboration with customers and citizens.

Constantly focus on INNOVATION by promoting 3 targeted, recurrent training programmes, coming up with alternative solutions to problems and adapting activities in response to technological and social evolution so as to supply products and services that contribute to improvement of citizens’ well-being.

Supply products and services compatible with 4 the environment and the health of workers and associates.

7 8 STRATEGY 6 4 5 3 2 1

This wasdoneinanumber ofstages: toobtaindifferent pointsofviewandwidespreadcollaboration. workers groupof pathcompletedin2017wassharedwithalarge The strategy-building development. circumstances withthecooperative’s andcommercial organisational andautonomy for peopleinprecarious that reconcilesjobopportunities now, years For several hasadoptedagrowth thecooperative strategy SUBSTANTIAL FORMTOTHE3BASICVALUES Non-exhaustiv [Knowledge-Governance-Reputation]next 3-5years and values which can be refined to reduce them to an essential series ofthree: values whichcanberefinedtoreducethemanessentialseries Listing oftheneedscoopcan a sharedprojectinvolving 40members COMMON GOOD-WORKINNOVATION policy, of both whichareassessedonacase-by-case basisinterms This willallo work cooperative’s everyday Board ofDirector 3 basic values and extrapolation of 3 general strategic goalsused to strategic of3general 3 basicvaluesandextrapolation cooperative’s Agreement onadefinitionofthe Assessment ofaser SOCIAL IMPACT w the cooperative tomakew thecooperative decisionsregardingsocial and business MISSION e listofpossible s’ analysis addressesthese ofhow currently thecooperative ies of . , updatingit NEEDS TOOLS 3selectedvaluesfor inclusioninthe respond to and association with a series of respondtoandassociationwith aseries of the local area and people emerging outof ofthelocalareaandpeopleemerging , dividedby goal, for useinthe of the cooperative forof thecooperative the ECONOMIC

GIVE

THE COMMON GOOD - WORK - INNOVATION STRATEGIC GOALS

INCREASING AND GENERATING SHARING GOVERNANCE AND MAKING VALUES AND KNOW-HOW MAKING IT TRANSPARENT REPUTATION CONSISTENT

Becoming a territorial problem-solv- Extension of the capacity for vision Focusing on the indirect gains to be ing, technological and social platform and efficacy throughout the coop- had from certain initiatives. for the public authorities and for erative. Improving, increasing and maintaining organised civic society. Increasing participation of the mem- external and internal communica- Shared mapping, improvement and ber base in solving problems within tions. systematic use of the networks we the cooperative and outside it. Codifying our social, cooperative, belong to or would like to belong to. Reviewing the organisation of the technical and technological way of Improvement/design (R&D) for ap- cooperative (tasks, career…). doing business. plication to traditional services. Focusing on and improving the at- Improving communication about the Improvement/design (R&D) ap- mosphere within the cooperative. package of products and services we plied to new services in the areas of Discussing policy. offer. environment, social responsibility (A) Enhancing / increasing / systematically and agriculture. organising knowledge of our local Improvement of external training community and land. and extension of in-house social, cooperative, technical and technological instruction programmes. Acquisition and systematic sharing of information on regulatory develop- ments of interest to us. Acquisition and in-house sharing of knowledge in areas of interest to us. Focusing R&D on responding to requirements and measuring useful- ness.

9 SPECIFIC ORGANISATIONAL SYSTEM FOR MANAGEMENT OF THE JOB PLACEMENT PROCESS

In addition to the organisational system used to manage and supply services, the cooperative has MANAGEMENT STRUCTURE a specific organisational system for management of the job placement process in all business sec- JOB PLACEMENT MANAGER OPERATOR FOR tors, with a specific organisation chart set up as TERRITORIAL SOCIAL SERVICES follows: TUTOR/GUIDANCE WORKER PROJECT TUTOR/GUIDANCE WORKER TEAM

Job placement manager Contact person/Operator for The job placement manager monitors and assesses the territorial social and medical overall process and solves any problems that may arise. services This person meets periodically with the local services Local services propose the start of a process for the operator and the guiding tutor/operator. disadvantaged persons served, monitoring them through an outreach worker and/or social worker. The local services involved are normally: Addictions Services; Mental Health Department; Parenting and Childhood Services; Adults’ Social Services, Personal Services. 10 The job placement project consists of consequential, organic implementation of the following activities:

Rehabilitation of social and Job placement for these persons employment skills with instructional 2 through contracts of employment 1 apprenticeships for the disadvantaged stipulated under collective in accordance with art.4 of Law agreements in a variety of sectors. 381/91 and for particularly fragile and vulnerable persons under Regional Law no. 14 of 30 July 2015: • persons with physical, psychological

and sensorial disabilities FOR THE DISADVANTAGED • former inmates of psychiatric institutes • psychiatric patients • persons with drug addictions • persons with alcohol addictions • underaged workers from disadvantaged families TYPE B HIRED JOB PLACEMENT JOB PLACEMENTS • convicts admitted to alternative 1991/-1995 sentencing • persons affected by difficulties locating employment and social or 16 11 medical problems. 1996/-2000 18 10 2001/-2005 TYPE OF PROBLEM persons hired with 2015 2016 2017 22 13 a contract of employment 2006/-2010 PHYSICAL DISABLITIES 5 6 7 PSYCHOLOGICAL AND SENSORIAL 7 8 7 33 19 DISABILITIES 2011/-2017 PSYCHIATRIC PATIENTS 11 11 13 DRUG AND ALCOHOL ADDICTS 9 10 11 (PATHOLOGICAL DEPENDENCIES) 53 34 DISADVANTAGED PERSONS (AS DEFINED BY 11 10 17 EUROPEAN REGULATION 651/2014)

142 87 TOTAL TOTAL 43 45 55

Tutor/Guidance worker Project team The guidance worker accompanies and The project team includes the person in charge of tutors individuals undergoing job placement the job placement process in the social cooperative, and concretely helps disadvantaged persons technicians from the local services who referred the in their work. The guidance worker is an individual and the tutor/guidance worker. The team’s employee with good organisational and principal tasks are assessing the person’s relational, relational skills. cognitive and work skills; preparation of the job placement project; and monitoring and accompaniment in the individual job placement process. 11 11 GARDENING

Gardening is hard and often fatiguing work, but the precious human relationships that are established among members of the team make this form of service an excellent starting point for recovery and Vigarano rehabilitation. Mainarda Well cared-for, safe, accessible gardens are truly Terre del Reno Ferrara luxury goods, and our way of working offers a dou- Poggio Renatico Cento ble “pay-off”, not only improving citizens’ quality of Crevalcore Galliera life but offering workers opportunities for growth Pieve di Cento S.Pietro in and emancipation. Casale S.Giorgio Baricella We work with both public authorities and private- di Piano Bentivoglio Sala Argelato sector clients, and all waste materials are recycled Bolognese as compost and bio-fuels.

12 2017 VERDE WHAT WE DO MOWING

TREE AND SHRUB PRUNING AND >17.500.000 170 >850 29,000 MT CUTTING SQM MOWED PIECES OF TREES PRUNED OF STRING TRIMMER EQUIPMENT USED LINE USED VERDE WEED-KILLING AND PLANT PROTECTION TREATMENTS

DESIGN AND PLANTING OF GARDENS, FLOWERBEDS AND GREEN AREAS >17.500.000 170 >850 29,000 MT SQM MOWED PIECES OF TREES PRUNED OF STRING TRIMMER ANALYSISEQUIPMENT OF USED TREE STABILITY LINE USED AND BOTANICAL CENSUS VERDE

>17.500.000 170 >850 29,000 MT Vigarano Mainarda SQM MOWED PIECES OF TREES PRUNED OF STRING TRIMMER EQUIPMENT USED LINE USED Terre del Reno Ferrara

Poggio Renatico VERDE Cento Crevalcore Galliera Pieve di Cento S.Pietro in Casale S.Giorgio di Piano Baricella Bentivoglio Sala Argelato Bolognese

>17.500.000 170 >850 29,000 MT SQM MOWED PIECES OF TREES PRUNED OF STRING TRIMMER EQUIPMENT USED LINE USED

13 WHAT WE DO

WASTE MANAGEMENT

While gardening might be considered to belong to the “luxury” sector, waste collection is an essential public service. This service is provided in collabora- Bondeno tion with local multiutilities and requires a strong Vigarano commitment to waste management in compliance Finale Emilia Mainarda with strict regulations. The relationship established Terre del Reno Poggio Renatico with citizens is a highly stimulating one, encouraging Cento Crevalcore workers to continue to improve in their work and Galliera Pieve di Cento S.Pietro in Malalbergo permitting progressive adaptation of their work Casale Castello d’Argile S.Giorgio (from teamwork to independent work). S.Agata S.Giovanni Baricella in Persiceto di Piano Argelato Bentivoglio Sala Bolognese Minerbio

Calderara Castel Anzola di Reno Maggiore

14 AMBIENTE2017 WHAT WE DO WHAT WE DO MANUAL AND MECHANISED STREET CLEAN- ING IN PUBLIC AND PRIVATE AREAS 100,968 1,100,000 3,585 40,000 KM CITIZENS BINS DOOR TO DOOR OF MANUAL STREET DOOR-TO-DOOR WASTE COLLECTION SERVED COLLECTED COLLECTIONS CLEANING AMBIENTE COLLECTION OF BULKY WASTES IN THE LOCAL COMMUNITY AND DOOR- TO-DOOR

COLLECTION OF SPECIAL WASTES OF COMMERCIAL, INDUSTRIAL AND/OR WORKSHOPS ORIGIN FOR100,968 MULTIUTILITIES 1,100,000 3,585 40,000 KM CITIZENS BINS DOOR TO DOOR OF MANUAL STREET AND PRIVATELY OWNED COMPANIESSERVED COLLECTED COLLECTIONS CLEANING AMBIENTEOPERATION OF COLLECTION CENTRES DISTRIBUTION OF DOOR-TO-DOOR WASTE COLLECTION KITS

100,968 1,100,000 3,585 40,000 KM Bondeno CITIZENS BINS DOOR TO DOOR OF MANUAL STREET Vigarano Finale Emilia Mainarda SERVED COLLECTED COLLECTIONS CLEANING

Terre del Reno

Poggio Renatico Cento AMBIENTE Crevalcore Galliera Pieve di Cento S.Pietro in Malalbergo Casale Castello d’Argile S.Giorgio S.Agata S.Giovanni Baricella in Persiceto di Piano Argelato Bentivoglio Sala Bolognese Minerbio

Calderara Castel Anzola di Reno Maggiore 100,968 1,100,000 3,585 40,000 KM CITIZENS BINS DOOR TO DOOR OF MANUAL STREET SERVED COLLECTED COLLECTIONS CLEANING

15 MANAGEMENT OF STREET FURNISHINGS

Street furnishings are managed with the goal of creating and maintaining spaces that encourage so- Vigarano cial aggregation. Mainarda Security is a pressing concern, and this kind of work Ferrara often requires prompt, urgent intervention, but it is a job that helps develop manual skills, facilitating Pieve di Cento workers’ personal growth by forming small teams. S.Pietro in Casale In recent years we have specialised in installation of inclusive playground equipment which can be used Sala by children with different abilities, consistently with Bolognese our goal of promoting social integration.

Casalecchio

Monte San Pietro

16 2017ARREDI URBANI WHAT WE DO INSTALLATION AND MAINTENANCE OF STREET FURNISHINGS (BENCHES, TA- BLES, FLOWERPOTS) AND CHILDREN’S 250 LT 650 1,230 18,000 650 PLAYGROUNDS OF PAINTING USED PLAYGROUNDS PLAYGROUND SHEETS SCREWS AND BOLTS GIOCHI ARREDI URBANI SERVICED FILLED USED MANUTENUTI WASHING OF PLASTIC PLAYGROUND EQUIPMENT FOR PRIMARY SCHOOLS MAINTENANCE AND INSTALLATION OF INDOOR FURNISHINGS IN PRIVATE APARTMENTS 250 LT 650 1,230 18,000 650 REPAIR AND RECLAMATION OFOF PAINTINGUNUSED USED PLAYGROUNDS PLAYGROUND SHEETS SCREWS AND BOLTS GIOCHI STREET FURNISHINGS AND PLAY- SERVICED FILLED USED MANUTENUTI GROUND EQUIPMENT TAKING ELECTRONICARREDI CENSUSES URBANI OF STREET FURNISHINGS AND PLAY- GROUND EQUIPMENT

Vigarano Mainarda 250 LT 650 1,230 18,000 650 Ferrara OF PAINTING USED PLAYGROUNDS PLAYGROUND SHEETS SCREWS AND BOLTS GIOCHI SERVICED FILLED USED MANUTENUTI

Pieve di Cento S.Pietro in ARREDI URBANI Casale

Sala Bolognese

Casalecchio 250 LT 650 1,230 18,000 650 Monte San Pietro OF PAINTING USED PLAYGROUNDS PLAYGROUND SHEETS SCREWS AND BOLTS GIOCHI SERVICED FILLED USED MANUTENUTI

17 WASTE TREATMENT

The Bevilacqua composting and wood chip production plant allows La Città Verde to complete the circle of production, as the cooperative is au- PROVINCE OF FERRARA thorised to receive wastes of all kinds produced or 33% collected in the course of its activities: grass, tree branches, organic wastes, paper, wood, glass and street furnishings. PROVINCE PROVINCE OF The waste collection platform therefore permits OF BOLOGNA MODENA optimisation of logistics (reduction of the distance travelled by wastes) and production of compost 36% 13% and wood chips for sale in the area where it is pro- OTHER duced, restoring both material and economic value PROVINCES to the local community. This work is based on partially repetitive processes, 18% offering an important opportunity for job placement even for people with reduced working ca-

pacity.

0,8% PISA

13%

The intentionDI PROVINCIA is to achieve progressive worker 33%

36%

qualification. 0,6%

MODENA PISTOIA

PROVINCIA DI PROVINCIA FERRARA BOLOGNA

PROVINCIA DI PROVINCIA

LUCCA DI DI

PROVINCIA DI PROVINCIA

18 DI PROVINCIA PROVINCIA

13%

URBINO

PESARO PROVINCIA DI PROVINCIA PIATTAFORMA2017 WHAT WE DO COMPOSTING OF BIODEGRADABLE WASTES (ORGANIC WASTES AND 16,792,350 KG 5,000 4,164,380 KG 226,195 KWH GARDEN TRIMMINGS) OF WASTE RECEIVED TRUCKS REGISTERED AT OF COMPOST OF ELECTRICITY AT THE PLANT PLATFORM PRODUCED PRODUCED RECOVERY OF FORESTRY WASTES, WOODEN PACKAGING ANDPIATTAFORMA TRIMMINGS FROM PRUNING FOR FUEL PRODUCTION (WOOD CHIPS) STORAGE OF A NUMBER OF TYPES OF NON-HAZARDOUS WASTE (CARDBOARD, GLASS, METALS, WOOD,16,792,350 PLASTIC) OF KG 5,000 4,164,380 KG 226,195 KWH URBAN AND INDUSTRIALOF ORIGIN WASTE RECEIVED TRUCKS REGISTERED AT OF COMPOST OF ELECTRICITY AT THE PLANT PLATFORM PRODUCED PRODUCED RECLAMATION OF METAL STREET FUR- PIATTAFORMANISHINGS ELECTRICAL ENERGY PRODUCTION BY MEAN OF PV PLANT ORIGIN OF WASTES COLLECTED

4,733 t. 16,792,350 KG 5,000 4,164,380 KG 226,195 KWH OF WASTE RECEIVED TRUCKS REGISTERED AT OF COMPOST OF ELECTRICITY AT THE PLANT PLATFORM PRODUCED PRODUCED

1,377 t. PIATTAFORMA

0.1 t. 0.01 t. FERRARA BOLOGNA FANO (PU) FANO CENTO (FE) IMOLA (BO) CARPI (MO) CARPI PESCIA (PT) MINERBIO (BO) BONDENO (FE) MONTESE (MO) ARGELATO (BO) ARGELATO RAVARINO (MO) RAVARINO PONTEDERA (PI) CASTENASO (BO) CASTENASO NONANTOLA (MO) CREVALCORE (BO) CREVALCORE BENTIVOGLIO (BO) PIETRASANTA (LU) PIETRASANTA MONGHIDORO (BO) FINALE EMILIA (MO) PIEVE DI CENTO (BO) TERRE DEL RENO (FE) TERRE DEL RENO (FE) CASTEL DI CASIO (BO) DI CASIO CASTEL POGGIO RENATICO (FE) POGGIO RENATICO POGGIO RENATICO (FE) POGGIO RENATICO SALA BOLOGNESE (BO) GIORGIO DI PIANO (BO) MASSA FINALESE (MO) GAGGIO MONTANO (BO) MONTANO GAGGIO KG KG KWH

16,792,350 (BO) MAGGIORE CASTEL 5,000 4,164,380 226,195 CASTELLO D’ARGILE (BO) D’ARGILE CASTELLO CALDERARA DI RENO (BO) CALDERARA ANZOLA DELL’EMILIA (BO) VIGARANO MAINARDA (FE) MAINARDA VIGARANO

OF WASTE RECEIVED TRUCKS REGISTERED (BO) SAN PIETRO IN CASALE AT OF COMPOST OF ELECTRICITY SANT’AGATA BOLOGNESE (BO) SANT’AGATA SAN FELICE SUL PANARO (MO) SAN FELICE SUL PANARO (MO) SAN FELICE SUL PANARO AT THE PLANT PLATFORM PRODUCED (BO) SAN LAZZARO DI SAVENA PRODUCED SAN GIOVANNI IN PERSICETO (BO) SAN GIOVANNI

19 SOCIAL AND EDUCATIONAL SERVICES

The goal of the social rehabilitation processes that take place in the various sectors the cooperative works in (waste management, gardening, street furnishings and social farming) is progressively increasing the autonomy of the persons involved. La Città Verde can count on solid in-house exper- tise permitting development of customised projects encouraging individuals to change the way they perceive their role in society, from aid recipi- ent to productive worker. Interaction with society is also very important: the weekly market held in Piazza dell’Acquedotto in Ferrara, for instance, offers an opportunity for workers to establish a direct relationship with citizens, a time when they succeed in overcoming the challenges of integration with their productive and social surroundings.

20 SOCIO2017 WHAT WE DO TEMPORARY CO-HABITATION FOR THE DEVELOPMENT OF AUTONOMOUS LIVING AMONG PERSONS WITH PSYCHOLOGICAL DISABILITIES SOCIO 20 20 INDIVIDUAL REHABILITATION GUESTS IN THE PROJECTS PEOPLE IN THERAPEUTIC OF TEMPORARY REHABILITATIVE PATHWAYS PROGRAMMES FOR PSYCHOLOGICALLY CO-HABITATION IN THE WORKING AND SOCIALLY DISADVANTAGED ENVIRONMENT PERSONS THROUGH WASTE MANAGEMENT WORK DEVELOPMENT OF SOCIAL20 SKILLS AND 20 WORK SKILLSGUESTS AMONG IN THE PERSONS PROJECTS WITH PEOPLE IN THERAPEUTIC INTELLECTUAL DISABILITIESOF TEMPORARYSERRE IN THE REHABILITATIVE PATHWAYS CO-HABITATION IN THE WORKING AREAS OF GARDENING AND SOCIAL ENVIRONMENT FARMING ORIENTATION AND SCHOOL/WORK ALTERNATION FOR YOUNG PEOPLE WITH INTELLECTUAL DISABILITIES 360 lt 573 1,309 1,400 SMQ SERRE PASSATA BOTTLES OF TOMATO PLANTS AND OF CULTIVATED LAND PRODOTTA SAUCE PRODUCED VEGETABLES PURCHASED AND CULTIVATED

SERRE 360 lt 573 1,309 1,400 SMQ PASSATA BOTTLES OF TOMATO PLANTS AND OF CULTIVATED LAND PRODOTTA SAUCE PRODUCED VEGETABLES PURCHASED AND CULTIVATED

360 lt 573 1,309 1,400 SMQ PASSATA BOTTLES OF TOMATO PLANTS AND OF CULTIVATED LAND PRODOTTA SAUCE PRODUCED VEGETABLES PURCHASED AND CULTIVATED 21

GARAGE

The cooperative has its own garage which is registered with the Chamber of Commerce to provide vehicle repair and vehicle electrical system repair services and is also an authorised ISUZU and Piag- gio garage. The qualified workers employed in the garage perform scheduled and special maintenance on La Città Verde's own vehicles. The garage offers plenty of opportunities for skill development in areas that would otherwise be out- sourced, while at the same time increasing workers’ sense of responsibility for vehicle maintenance. The result is savings on use of materials, longer vehicle life-span, and consolidation of the direct relationship with suppliers.

22 OFFICINA2017 WHAT WE DO EQUIPMENT DIAGNOSTICS, MAINTENANCE, AND REPAIR 95 132 1,407 LT 100.073 € INSPECTIONS TYRES OF DIESEL OIL SPARE PARTS REGULAR AND SCHEDULED MOUNTED PURCHASED PURCHASED MAINTENANCE OFFICINA EMERGENCY ON-SITE REPAIR MANAGEMENT OF VEHICLES’ ELECTRICAL SYSTEMS TYRE CHANGES 95 132 1,407 LT 100.073 € INSPECTIONS TYRES OF DIESEL OIL SPARE PARTS MOUNTED PURCHASED PURCHASED PARTS WAREHOUSE MANAGEMENT OFFICINAAUTHORISED PIAGGIO AND ISUZU GARAGE

95 132 1,407 LT 100.073 € INSPECTIONS TYRES OF DIESEL OIL SPARE PARTS MOUNTED PURCHASED PURCHASED

OFFICINA

95 132 1,407 LT 100.073 € INSPECTIONS TYRES OF DIESEL OIL SPARE PARTS MOUNTED PURCHASED PURCHASED

23 Our social work cannot be separated from our participation in networks and projects set up by organisations directly or indirectly concerned with employment, the disadvantaged, the local community and the environment. This is why the cooperative promotes the birth and consolidates its membership in a number of networks based on the principles of economic development inspired by the concepts of solidarity and care of people and nature. The size of this network offers access to more resources, with a greater impact on society, permitting social cooperation and active participation in calls for tenders and development of projects linked with environmental issues above the provincial and regional levels. NETWORKS

FERRARA PARMA FERRARA BOLOGNA BOLOGNA MODENA RIMINI

CONSORZIO CONSORZIO ECOBI INIZIATIVE SOCIALI IMPRONTE SOCIALI 16 11 28 participating cooperatives participating cooperatives participating cooperatives

VALUE OF PRODUCTION VALUE OF PRODUCTION VALUE OF PRODUCTION € 6,607,050.00 € 2,460,920.00 € 21,236,000.00

ENVIRONMENTAL SERVICES EDUCATIONAL ACTIVITIES ENVIRONMENTAL SERVICES CLEANING GARDEN MAINTENANCE CEMETERY SERVICES ENVIRONMENTAL SERVICES GARDEN MAINTENANCE TRANSPORTATION SERVICES INTER-LIBRARY TRANSPORT DOORMAN SERVICES MANAGEMENT OF HEALTH BUDGET PROMOTION OF APPRENTICESHIPS LOCATIONS

La Città Verde works in a well-defined, In turn, the workers are inspired to per- contiguous area, with which it has de- form their day-to-day tasks with a high veloped a fertile two-way relationship level of professionalism, aware that they over the years: the local community of- are contributing to improvement of the fers projects to promote employment environment they themselves live in. of local citizens, both disadvantaged and non, while promoting reinforcement of social cohesion.

25 In the year 2017 La Città Verde par- believes it generates an impact, organis- ticipated as a pioneering cooperative ing them hierarchically on the basis of in the “L’impatto conta – Rendiconta their critical importance for the area. l’impatto” (“Impact counts - Report on The local value matrix appearing below impact”) project promoted in the Rete shows the goals for Fair, Sustainable 14 Luglio network by a work team Well-being (FSW) which have a high consisting of 6 social cooperatives and impact for the cooperative and are consortia in 3 regions (Piedmont – priorities for stakeholders, generating Emilia Romagna and Tuscany). direct impact on the local community, The project’s purpose is to report on in the top right-hand corner. the impact of the cooperatives’ actions Issues of importance for stakeholders in terms of benefits and well-being for in areas in which the cooperative has the whole area. a major impact are shown in ORANGE, The methodology provides for descrip- while issues given high priority by the tion of items and indicators in relation local community by stakeholders in to which change could be generated by which the cooperative has only an in- the cooperative’s activities. direct impact because they are not di- The system actually begins with analysis rectly its concern (Security) are shown of the areas in which the cooperative in GREEN. SOCIAL REPORTING

PRIORITY TOPICS FOR STAKEHOLDERS CRITICAL TOPICS FOR TERRITORY HIGH CRITICAL TOPICS FOR TERRITORY

HEALTH

EDUCATION AND TRAINING

WORK/LIFE BALANCE

ECONOMICAL WELL-BEING

SOCIAL RELATIONSHIPS

POLITICS AND INSTITUTIONS MEDIUM

SAFETY

SUBJECTIVE WELL-BEING LEVEL OF IMPACT COOPERATIVE

NATURAL AND CULTURAL HERITAGE

ENVIRONMENT

INNOVATION, RESEARCH AND CREATIVITY QUALITY OF SERVICE LOW INDIRECT DIRECT TYPE OF IMPACT

26 WORK/LIFE QUALITY BALANCE OF SERVICE ENVIRONMENT

How we contribute How we contribute How we contribute to change... to change... to change...

We create stable employment for We contribute to improvement We contribute to prevention people who, in many cases, would of quality in the local community, and reduction of environmental not otherwise have opportunities providing services with a direct pollution (our photovoltaic for lawful ongoing employment impact on the places we work in. installation produced more than (72.5% of permanent contracts of All services provided are certified 226,000 Kwh in 2017). employment). under standards ISO 9001:2015, ISO 14001:2015, BS OHSAS 18001:2007. We facilitate the distribution of We offer access to the labour models of the circular economy market on the basis of principles (construction of a composting and of fairness and freedom from waste recovery system). discrimination (55 of the 116 workers hired as of 31.12.2017 We limit the environmental come from disadvantaged impact of our services by categories). implementing a policy for the purchase of vehicles and equipment We seek organisational solutions with reduced environmental impact responding to the individual (such as natural gas-fuelled lorries requirements of each person, with and electric quads...). respect for their life/work balance (the best contractual solution for each worker is determined on the basis of their skills and requirements, considering all requests for schedule changes from full time to part time and vice versa; working hours are agreed on with workers whenever possible).

27 MEMBERS Members make an effective contri- their services and willing to accept the bution to management of the coop- responsibilities of membership, without erative, attending meetings, electing a gender, social, racial, political or religious board of directors and contributing to discrimination (from the Charter of strategic development strategies. Values and Principles approved at the This makes our members the essential Congress of the Centennial of the In- foundation on which La Città Verde is ternational Cooperative Alliance, Man- built and grows. chester, 1995). La Città Verde imple- In view of the importance of the figure ments this principle, making the choice of member, and keeping in mind the to join an entirely free one and allow- contribution every individual can make, ing anyone who wishes to do so to be- the principle inspiring the cooperative come a member of the cooperative by is that of free, voluntary participa- purchasing a share for only 25 euros. tion: cooperatives are voluntary organisations, open to all persons able to use HUMAN RESOURCES

MEMBERSHIPYear BASE 2015 2016 2017 Member category male female corporate total male female corporate total male female corporate total entity entity entity workers 63 7 70 68 8 76 64 10 74 volunteers 4 5 9 3 5 8 3 5 8 investing members 331733174318 other members 8 11 19 8 11 19 9 11 20 total 78 26 1 105 82 27 1 110 80 29 1 110 including disadvantaged 30 2 30 2 30 3 members including foreigners 1 0 1 0 1 0 from within the EU including foreigners 8 0 10 0 10 0 from outside the EU

age range <= 30 31/-50 >50 <= 30 31/-50 >50 <= 30 31/-50 >50 individuals 3 68 33 104 2 67 40 109 1 59 49 109

PERU 1 WORKERS Human capital is the hinge on which motivation and a sense of belonging to La Città Verde’s everyday activities and the cooperative. prospects for development revolve. Seasonal contracts are used exclusively Following an initial temporary contract in the gardening sector, at peak times in with an average duration of one year, spring and autumn. the employment relationship is made permanent to provide workers with

WORKERS 2015 2016 2017 Employees male female total male female total male female total Members 63 7 70 68 8 76 64 10 74 Non-members 24 2 26 27 3 30 39 3 42 Tot. 87 9 96 95 11 106 103 13 116 permanent contracts 66 9 75 73 10 83 73 11 84 including part-time contracts 11 5 12 4 13 5 temporary contracts 4 0 4 4 0 4 10 1 11 including part-time contracts 4 0 1 0 6 1 seasonal contracts 15 2 17 18 1 19 20 1 21 including part-time contracts 8 1 10 1 10 1

Tot. 85 11 96 95 11 106 103 13 116 including part-time contracts 23 6 23 5 29 7

Workers 2015 2016 2017 Total type B workers 92 103 114 Non-disadvantaged workers 60 68 76 Disadvantaged workers 32 35 38 % of disadvantaged/non- 53% 51% 50% disabled workers

Total type A workers 4 3 2

Disadvantaged workers’ pay 2015 2016 2017 salaries and wages € 404,687.02 € 452,249.41 € 478,576.60 social security and pension € 12,977.55 € 11,099.23 € 11,666.73 contributions Severance indemnity € 32,533.78 € 36,140.43 € 37,291.12 total € 450,198.35 € 499,489.07 € 527,534.45 MOLDAVIA ITALY POLAND 2 1 98 BOSNIA MOROCCO 1 TUNISIA SENEGAL4 SRI LANKA 1 3 1 GUINEA GAMBIA CONGO 2 1 1

29 INJURIES As shown in the table, analysis of the newed with the specific goal of im- trend in injuries in the year 2017 re- proving working conditions veals a significant improvement over • Scheduled maintenance of equip- the previous two years in all parame- ment in the cooperative’s own ga- ters taken into consideration. rage, guaranteeing high standards of These results effectively demonstrate efficiency and reducing the risk of the cooperative’s commitment to pro- injuries on the job. motion of workers’ health and safety, a • OHSAS 18001:2007 certified oc- goal pursued through a number of ac- cupational health and safety system tions: • Qualifiedinstruction and training of apprentices and new employees • Construction of a large pool of equipment that is constantly re-

Year 2015 2016 2017 injuries 8 9 7

duration (days) 127 207 56

frequency rate 55.5 54.5 41.4

average duration in days 15.9 23.0 6.3

duration in hours 535 907 357

total hours worked 146,054 165,115 169,120

% of hours worked 0.37% 0.55% 0.21%

QUALITY All the cooperative's services are THE COOPERATIVE HAS BEEN certified under standards ISO AWARDED A LEGALITY RATING 9001:2015 (quality management BY THE COMPETITION AND SAFETY - QUALITY ENVIRONMENT system), ISO 14001:2015 (envi- MARKETS AUTHORITY WITH A ronmental management system), SCORE OF **+ ISO 9001 ISO 14001 BS OHSAS 18001:2007 (occupa- OHSAS 18001 tional health and safety management system). An organisational and management model has also been adopted under Legislative Decree 231/2001 regarding the cooperative’s social responsibility. 2015 2016 2017

GROSS TURNOVER• Revenues from sales and services € 4,413,791 € 5,199,098 € 6,096,973

-RETURNS AND DISCOUNTS

NET TURNOVER € 4,413,791 € 5,199,098 € 6,096,973 +/-IN-HOUSE PRODUCTION• Changes in inventories of work in progress, semi-products and finished products • Changes in work in € 427,217 € 615,989 € 472,104 progress • Increases in fixed assets due to in-house work VALUE OF PRODUCTION € 4,841,008 € 5,815,087 € 6,569,077

-COSTS • Cost of raw materials, subsidiary materials, consumables and goods • Changes in inventories of raw materials, subsidiary materials, € 1,680,763 € 2,153,422 € 2,440,102 consumables and goods • Cost of services • Cost of leasehold prop- erty CHARACTERISTIC ADDED VALUE € 3,160,245 € 3,661,665 € 4,128,975

-PERSONNEL COSTS € 2,445,439 € 2,677,271 € 2,794,215 INCOME STATEMENT EBITDA € 714,806 € 984,394 € 1,334,760

-DEPRECIATION, AMORTISATION AND PROVISIONS € 205,052 € 337,759 € 458,001

EBIT € 509,754 € 646,635 € 876,759

-ACCESSORY OPERATIONS • Other income and proceeds € 92,227 € 90,379 € 80,577

OVERALL NET RESULT € 417,527 € 556,256 € 796,182

+/-FINANCIAL MANAGEMENT • (Financial income) • Financial € 102,043 € 180,175 € 173,616 charges PROFIT ON ORDINARY OPERATIONS € 315,484 € 376,081 € 622,566

+/-PROFIT ON EXTRAORDINARY OPERATIONS • (Extraordinary € - € - income) • Extraordinary charges • (Revaluation) • Write-downs PRE-TAX RESULT € 315,484 € 376,081 € 622,566

-TAXES € 29,391 € 34,075 € 28,538

NET PROFIT € 286,093 € 342,006 € 594,028

31 2015 2016 2017 A PERSONNEL WAGES AND SALARIES € 2,491,940 € 2,739,728 € 2,938,650

• NON-MEMBER employees € 743,723 € 792,376 € 788,658

• Other employee benefits for NON-MEMBER employees € 29,065 € 30,342 € 16,920 (travel expenses, meal tickets, expense refunds)

• REBATES AND DIVIDENDS € 34,910 € 54,865 € 123,251

• MEMBER EMPLOYEES € 1,670,753 € 1,850,262 € 1.964.286

• Other benefits for MEMBER employees € 1,897 € 2,500 € 31,724 (travel expenses, meal tickets, expense refunds)

• Non-employees … € 4,139 € 1,791 € 6,375 (associates - apprentices - work under agreements)

… INCOME STATEMENT … • Directors and auditors € 7,453 € 7,592 € 7,436

… • …

B PAY FOR PUBLIC ADMINISTRATION € 61,073 € 72,194 € 65,627

… • Direct taxation (national and local) € 29,391 € 34,075 € 28,538

• Indirect taxation (national and local) … € 31,682 € 38,119 € 37,089 -Subsidies from the state and public institutions)

C REMUNERATION OF LOAN CAPITAL € 120,871 € 193,261 € 180,429

… • Short-term financial charges • Long-term financial charges € 120,871 € 193,261 € 180,429

D COMMUNITY € 2,215 € 4,596 € 4,515

… • Gifts and donations € 250 € 426 € 50

… • Support for local events and associations € 1,965 € 4,170 € 4,465

E REMUNERATION OF THE ORGANISATION € 233,432 € 271,273 € 451,728

• +/-variations in reserves € 233,432 € 271,273 € 451,728

32 2015 2016 2017 A PERSONNEL WAGES AND SALARIES € 2,491,940 € 2,739,728 € 2,938,650