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september-october 2009 • VOLUME 49 • NUMBER 4

Inside

Ready set go! 4 Photo: Dave Roels Dave Photo:

25 We’ve arrived! To tweet or not to tweet

Events Calendar 2 We’ve arrived! The first train carrying Minister Stockwell Day and Premier Gordon Campbell (front of train) pulls into Waterfront Station. Key Issues 3 Board of Trade Vancouver Board of Trade and co- B.C.; Malcolm Brodie, Mayor of Stockwell Day said the project 2010 Countdown 4 chair, Spirit of Vancouver® told the Richmond; Gregor Robertson, had taken an appropriately Member News 5, 7-9 welcomes crowd at Waterfront Station as The Mayor of Vancouver; John Furlong, “Olympic effort” to be completed Chair’s Message 6 Board of Trade officially welcomed CEO, Vancouver Organizing on budget and ahead of time.” Private Schools 10 Canada Line the first Canada Line train to arrive Committee for the 2010 Olympic “This is an historic example of at Waterfront Station on opening and Paralympic Winter Games The Board carrying out its mission Education 11-13 By Te r r y Ha d l e y & Ta s h o n Zi a r a day, Monday, August 17, 2009. (VANOC) and a number of Olympic of Engaged Community Leadership Spirit of Vancouver 14, 19 Guests arriving from YVR and and Paralympic athletes. and its purpose of individual, Game Plan 2010 15-18 “As most of you know, this region picked up at stations en-route for the Premier Gordon Campbell business and community well- Footprints 21 came very close to not having this “Platform Party” included Stockwell thanked the thousands of people being,” Lisogar-Cocchia said, Fall Getaways 23 fantastic resource – now right on Day, Minister of International involved in the project. “It’s always recalling how The Board of Trade Events & Speakers 24 our doorsteps. It was thanks – in Trade and the Asia-Pacific Gateway; a challenge when you do something was an early proponent of the Small Business Week 25-27 part – to your Board of Trade that Premier Gordon Campbell; Gary first,” he said, referring to the need for the RAV line going back to Event Management 28-30 this project was eventually given Lunn, Minister of State for Sport; federal government agreeing to a 1992 when YVR became an airport the green light to proceed,” Wendy Kash Heed, Minister of Public private partnership contributing authority – another initiative the Around the Board 31 Lisogar-Cocchia, vice-chair, The Safety and Solicitor General of $700 million to the project. Ca n a d a Li n e c o n t i n u e d o n p a g e 3

Quote of the month “Everyone of us is a host” Like you, Chair Sue Paish, QC I hate deficits. 24 See Game Plan 2010 pullout pages 15-18 4 ONE MONTHS boardoftrade.com

NIVER N SA h A R t Time is money. Y 0 1 So why waste it waiting in long airport check-in and 19 9 security line-ups? Why lose valuable meeting time 99~200 because of an overcrowded commercial flight? LAS lets you fly when you want, with check-in only about 15 minutes before departure. From short hops to overseas trips, our experienced pilots and meticulously kept fleet provide ultimate safety, comfort and convenience. Call 604-272-8123 to find out more. Watch your efficiency soar. Toll Free: 1-877-399-8123 • www.londonair.com board calendar For full details or to register, visit www.boardoftrade.com Events catch-up The Vancouver Board of Trade Cable Program Guide economy. 11:45 a.m. – 2 p.m. 15 | Spirit of Vancouver® September The Fairmont Waterfront. Co- John A. Furlong, CEO, DAILY PROGRAM SCHEDULE! Sponsored by Fasken Martineau Vancouver Organizing Com- SEE TIMES BELOW* 29 | Distinguished Speaker DuLoulin LLP. Event #100606 mittee for the 2010 Olympics Program® and Paralympic Winter Games. WASTE MANAGEMENT FORUM PART 2 Sept. 27 6:30 p.m. Professor Stephen Toope, President ® Spirit of Vancouver 11:15 a.m. – 1:45 p.m. Vancouver Paul Gilman, Chief Sustainability Officer, to and Vice-Chancellor, University 8 | Dale Bracewell, Director, Convention Centre. Sponsored Covanta and panel Oct. 4 3:30 a.m. of British Columbia. THINKING Olympic Transportation, City by Bell Canada and RBC. Event AND DRIVING: How UBC is a key Of Vancouver; Frankie Kirby, # 100612 BUILDING FOR THE FUTURE Oct. 4 6:30 p.m. driver of the B.C. economy. 11:45 Program Manager, Transportation Hon. Colin Hansen, to a.m. – 2 p.m. Vancouver Marriott Demand Management, TransLink; Special Speaker Program Minister of Finance & Deputy Premier, Oct. 11 3:30 a.m. Pinnacle Downtown. Presenting 16 | Lizette Parsons Bell, Director, T he Honou r a ble Ia i n Government of British Columbia Co-Sponsors: Fasken Martineau Operations Communications Black, Minister of Small Busi- DuMoulin LLP and HSBC Bank (Metro Vancouver), VANOC. HOW ness, Technology and Economic THINKING AND DRIVING: How UBC is a Oct. 11 6:30 p.m. Canada. Supporting sponsors Ray TO GET AROUND AND GET READY Development key driver of the B.C. economy to & Berndtson and Sauder School FOR 2010. Presenting sponsor RBC CELEBRATING SMALL BUSINESS. Professor Stephen Toope, Oct. 18 3:30 a.m. of Business/University of British Royal Bank, presented in co-oper- 11:45 a.m. – 2 p.m. Co-sponsored President & Vice-Chancellor, UBC Columbia. Event #100505 ation with Tourism Vancouver. by BMO and Certified General Ac- GREEN CAPITAL: Positioning Vancouver Oct. 18 6:30 p.m. Event #100616 countants Association of British in the global economy to 30 | Special Speaker Program Columbia. Event #100611 His Worship Gregor Robinson, Oct. 25 3:30 a.m. His Worship Gregor Rob- 8 | Distinguished Speaker Mayor, City of Vancouver ertson, Mayor, City of Vancouver Program® Spirit of Vancouver® 20 | GREEN RECOVERY: Opportunities for Oct. 25 6:30 p.m. GREEN CAPITAL: Positioning Paul Jenkins, Senior Deputy Gov- Jane Bird, Chief Execu- financing a low carbon economy to Vancouver in the global economy. ernor, Bank of Canada. CENTRAL tive Officer, Canada Line Rapid Alderman Ian Luder, Nov 1 3:30 a.m. 11:45 a.m. – 2 p.m. The Fairmont BANKING IN CANADA: Meeting Transit Inc. Spirit of Vancouver® Lord Mayor of the City of London Hotel Vancouver. Sponsored by today’s and tomorrow’s chal- Outstanding Leadership Award. Bombardier. Event #100511 lenges. 11:45 a.m. – 2 p.m. Co- 11:45 a.m. – 2p.m. Presenting The Board’s 30-minute time slots show one Board of Trade event sponsored by Central 1 Credit co-sponsors Global Container for a week starting Sundays, 6:30 p.m. (new program); Mondays, 4 a.m; Tuesdays, 3 a.m; October Union. Event #100604 Terminals, Bull, Houser & Tupper Wednesdays, 1 a.m; Thursdays, 3:30 a.m. & 10:30 p.m; Fridays, LLP and Farris. Supporting 4:30 a.m. & 3:30 p.m; Saturdays, 1:30 p.m.; Sundays 3:30 a.m. Distinguished Speaker Leaders of Tomorrow sponsor YVR. Event #100613 on Cable Channel 4. Air dates are subject to change. 2 | ® 14 | Program THE ANNUAL ORIENTA- Check schedule at www.boardoftrade.com. Alderman Ian Luder, Lord TION EVENT. 5 p.m. – 7:30 p.m. 21 | Special Speaker Program Mayor of the City of London The Segal Graduate School of Jan Friederich, Senior RECOVERY OR FALSE DAWN? The Public Health and Chief Medical GREEN RECOVERY: Opportun- Business. Event #100607 Economist, Global Forecasting, Economist Unit’s Global Outlook Health Officer, Vancouver Coastal ities for financing a low carbon Economist Intelligence Unit 2010. 11:45 a.m. – 2 p.m. The Fair- Health; Anne Kinvig, Senior Vice- mont Hotel Vancouver. Sponsored President, Human Resources, by HSBC Bank Canada. Pacific Blue Cross. H1N1 AND Event #100609 BUSINESS. 7:30 a.m. – 9:30 a.m. Event #100614. Can Your Organization 21 | Networking Roundtable 4:15 p.m. – 6 p.m. Terminal Turn on a Dime? City Club. Event # 100602 November

23 | Spirit of Vancouver® 9 | Members’ Orientation The best performers make better, faster Brian Burke, President 4:45 p.m. – 7p.m. UBC decisions and take prompt action. and General Manager, Toronto Robson Square. Event #100701 Maple Leafs and General

Manager, 2010 U.S. Olympic 18 | Networking Roundtable As a professional facilitator I can help Hockey Team 4:45 p.m. – 6 p.m. Terminal you and your organization deal more LEADING ON AND OFF THE ICE, City Club. Event #100702 IN GOOD TIMES AND BAD. 11:45 quickly with major issues and address a.m. – 2 p.m. Beyond Restaurant 26 | Distinguished Speaker changing business conditions. As an and Lounge, Century Plaza Hotel Program® and Spa. Supporting Sponsors Larry Berg, President and Chief executive coach, I can help you and Hunter Dickinson and BMO. Executive Officer, Vancouver your organization get moving. Event #100610 Airport Authority. 11:45 a.m. – 2 p.m. Co-Sponsored by HSBC 30 | Special Speaker Break- Bank Canada and Stantec. Event fast #100704 Dr. Patricia Daly, Vice-President,

 Executive Coaching  Facilitation Services NEXT ISSUE

 Future Mapping Coming up in the November/December issue of Sounding Board: To find out if I can help, call today. Spirit of Giving

Luxury Gift Guide Doug Edgar, Principal Vancouver: 604-628-2037 Certified Master Coach Fraser Valley: 604-755-7701 Festive Dining [email protected] MEMBERS ONLY: Does your company have news to share on any of these topics? Email your editorial submissions (400 words max.) to [email protected]. Please confirm you Compass Strategies are a Board of Trade member. MEMBERS (20% discount) & NON-MEMBERS: To advertise in Business and Leadership Development these feature sections, please contact Gary Fach at gfach@telus. www.compass-strategies.ca net or 604-876-0463.

2 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® key issues

Ca n a d a Li n e c o n t i n u e d f r o m p a g e 1 place, a construction schedule is in place in it stated. “There is no time to waste. Due to directors have wasted precious time to a time for the Olympics, and the majority of the the considerable risk of the funding partners point now that if RAV isn’t given the go- Board of Trade was deeply involved in. In public want it. The Board will be joining with walking away from the RAV project and ahead next week, it’s dead. There’s only one 2002, Mayor Brodie extended an invitation others to call for a re-vote, and should that not because RAVCO is now considering winding way to put RAV back on the rails—and that’s to The Board to participate in a RAV Rapid succeed, then for the provincial government down…We believe there are answers to the getting the government to turn their offer Transit Task Force, and former Board of to take over the project and run it.” situation and that RAV can happen… This is into a mandate to manage RAV. There’s only Trade director Bruce Rozenhart was made With Board volunteer Bruce Rozenhart a one-time opportunity. We urge TransLink one chance now for RAV to go ahead, and task force co-chair. acting as its volunteer executive director, The to revisit their decision.” that lies with the provincial government.” Rozenhart donated considerable personal Board of Trade banded together with Tourism Despite these efforts, a subsequent The Coalition, under the management of and company time (COUNTERPOINT Vancouver and others to form the Coalition re-vote resulted in TransLink once again Bruce Rozenhart and his core team from the Communications) to promote the need for For A Rapid Transit Solution. The result voting against the construction of the RAV Board, Tourism Vancouver, Business Council the RAV line. Under his management, Canada Line on June 18, 2004. The of BC, BC Chamber of Commerce, Richmond the task force recommended the RAV Coalition conducted its own poll on Chamber of Commerce and Building Trades line be built in the most expedient the RAV line. Council, actively lobbied TransLink directors and cost-effective manner possible On June 22, 2004, the coalition to “do the right thing – for all the right reasons to maximize taxpayer investment. It turned to Plan B and called on the – and vote for RAV.” also stipulated that all technology and province to take over the RAV project The result? On June 30, 2004, TransLink infrastructure chosen for the project at a media conference held at The voted on the RAV line, renamed the Canada should support those goals. Vancouver Board of Trade. A full-page Line, and this time gave its tentative Throughout the following year, the newspaper advertisement was taken approval to the project. results of extensive feasibility studies out, appealing to the premier to “do the And on December 1, 2004, TransLink and ridership polls reinforced the need right thing” – and encourage TransLink gave its official approval, making the for the line. The Board’s chief economist to revisit its negative decisions. Canada Line the largest public private and assistant managing director, Dave “We do not accept that RAV is partnership (P3) in Canada and the first Photo: D.Roels Photo: Park, delivered myriad presentations Wendy Lisogar-Cocchia, vice-chair, The Vancouver Board of dead,” said Rick Antonson, Tourism rail P3 in North America. outlining the benefits and need for the Trade and co-chair, Spirit of Vancouver® leads the cheers backed Vancouver. “We’re asking the premier The Canada Line opened to the public RAV line to all levels of government – by (L-R) Vancouver Mayor Gregor Robertson, Premier Gordon to take over the project, so it will get two hours after the official Platform Campbell and federal Minister Stockwell Day, who all spoke at federal, regional and municipal – and Waterfront Station. done.” Party, presented in co-operation with the airport authority. The public rallied The Coalition had the public on its Canada Line Rapid Transit Inc. and Pace behind the proposal and polls were highly was a Coalition comprising 35-plus member side. Armed with the results of an Ipsos Communications. favourable. organizations, labour, tourism and business Reid poll measuring public support for RAV, On Tuesday, October 20, The Vancouver However, on May 7, 2004, the TransLink groups. On May 11, 2004, the coalition (then Rezac made it clear at the media conference Board of Trade will welcome Jane Bird, CEO, board of directors delivered a surprising 10 members) sent a letter to TransLink chair that the ball was now in the Province’s court Canada Line Rapid Transit Inc. who will decision and voted down its construction. Doug McCallum and the directors. to save the project. receive the Spirit of Vancouver’s Outstanding The Board immediately took a leading “The decision made by the TransLink “Two-thirds of people polled want the Leadership Award at a lunch event. Early bird role in keeping the project on the rails. board of directors…is cause for grave concern RAV project to go through,” said Rezac. tickets are on sale until October 2. Register at Within two hours of the decision, managing and great alarm because of the negative “TransLink’s decision to turn down even www.boardoftradecom or call reservations director Darcy Rezac told the media, “This impacts and consequences that this decision reconsidering the RAV line totally ignores at 604-641-1248. decision must not stand. The funding is in could have on all Lower Mainland residents,” what the public wants. The TransLink

WE’VE ARRIVED Fright nights SkyTrain Canada Line Experience the from scariest Halloween event The Vancouver Board of Trade in Vancouver! & Spirit of Vancouver® On the completion of the Canada Line ahead of time and on budget, and especially to our partners in the coalition who played a vital role www.frigHtnigHts.ca in saving the RAV line and ensuring the project got back on track!

We salute the following coalition partners:

Tourism Vancouver BC Aviation Council Counterpoint Communications BC Shopping Centre Association with all new The Vancouver Board of Trade Vancouver Hotel Association haunted houses Business Council of BC Gastown Business Improvement Association Tourism Richmond Tourism Maple Ridge & Pitt Meadows this year Urban Development Institute Vancouver Hotel General Managers Association Council of Tourism Associations of BC Greater Vancouver Gateway Council BC Chamber of Commerce Surrey Tourism & Convention Association Richmond Chamber of Commerce BC Restaurant & Food Services Association BC & Yukon Hotels’ Association Downtown Vancouver Association Real Estate Institute of British Columbia Vancouver AM Tourism Association Downtown Vancouver Business Improvement Association Chinese Entrepreneurs Society of Canada Greater Langley Chamber of Commerce Vancouver Regional Construction Association Aerospace Industry Association of BC Taiwan Chamber of Commerce in BC Chinese Federation of Commerce of Canada West Vancouver Chamber of Commerce Richmond Asia Pacific Business Association

www.boardoftrade.com

3 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise®

sounding board – fright nights – 4c size 5 in x 7.5 in due date: sept 1, 2009 run: sept/oct 2009 issue 4 ONE MONTHS Ready, set... go!

By Da r c y Re z a c Over the years, The Board has teamed more than 50. (Key takeaway: register at up with Royal Bank of Canada (RBC) www.2010commercecentre.gov.bc.ca for We have just four short months to go before to host nine events under the RBC 2010 business and procurement opportunities, the 2010 Olympic Torch is lit to “let the games Legacies Now Speaker Series, featuring the and to post your company profile). begin.” John Furlong, CEO of the Vancouver expertise of speakers from around the world Our members, through the many Board Olympic Organizing Committee (VANOC) such as Craig Phillips, secretary general of of Trade committees involved, have had will be at The Vancouver Board of Trade on the Australian Olympic Committee, and important input in pre-Olympic planning. October 15 with his annual report, and to Felicity Shankar, chief executive, Javelin The Board undertook a fact-finding visit celebrate the 2010 Olympic Torch arriving Europe Marketing Consultants, sharing to former Olympic venue Salt Lake City in Canada. her experience of 11 previous in 2006 and our 2010 Sub-Committee It’s time to start celebrating. VANOC, has been actively engaging other governments, and those responsible for organizations and agencies the Canada Line, the new Vancouver involved in the Games, to Convention Centre and all the incredible provide advice to organizers infrastructure and Games facilities have and information for our done a great job getting ready on time. members to ma x imize benefits Amazing things have already happened to the host community. Others, for this province and our city. such as the Community Affairs It was under the The Board of Trade’s Committee and the Regional Spirit of Vancouver® banner that we first Transportation Task Force, rallied behind Tourism Vancouver’s have engaged, consulted and initiative to bid for the 2010 Winter Games. provided input to the City of We have been fortunate to be part of our Vancouver, TransLink and community’s lead-up to the Olympics. VANOC during the run-up to In 2002, exactly one year before the the Games. And most recently, winning announcement, a huge pre-bid our Olympic Opportunities Countdown Clock sponsored by YVR Committee is strategizing The was lowered by Helijet helicopter in Board’s role during the Games, front of Canada Place at a special Spirit and working with community of Vancouver event featuring Premier partners identifying important Gordon Campbell. opportunities for The Board and We went on to hold a host of information relevant to business. workshops and forums to promote the The Board is working closely bid, including ones featuring members of O l y m p i c with Tourism Vancouver, VANOC, the Bid Committee, Premier Campbell, and Games. the 2010 Commerce Centre of the the inspirational Utah Governor Michael To help local businesses, we have BC Olympic and Paralympic Games Levitt to learn as much as we could from run several procurement workshops in Secretariat, the Vancouver Economic the experience of the 2002 Salt Lake City partnership with the 2010 Commerce Development Commission, The City of Winter Games. Centre, an initiative of the BC 2010 Vancouver, the Downtown Vancouver Our activities are now gaining Olympic and Paralympics Winter Games Business Improvement Association and momentum as we race towards February Secretariat. The last one was on August 25 others to help showcase Vancouver to the 2010. The Board has hosted 53 Olympic- when Rob Arthurs, the Centre’s workshop world, and build a legacy for the future. themed events so far, with more to come. facilitator, presented a high-energy, step- Our next event is the How to Get Premier Gordon Campbell, mayors and by-step presentation on how to make Around and How to Get Ready for 2010 other dignitaries, including Olympic successful bids for the many Olympic workshop on October 8 with RBC. athletes, have regularly been featured business opportunities still available. Check www.boardoftrade.com, as speakers. John Furlong has spoken Numerous corporate pavilions open at www.spiritofvancouver.com and, of seven times, VANOC chair Jack Poole five every Olympiad, and these all need to course, www.vancouver.ca and www. times, and Jacques Rogge, president of the be supplied and staffed. In addition, vancouver2010.com for news, events and International Olympic Committee (IOC), national Olympic Committees are setting information. Roels Dave Photo: three times. up their own hospitality centres to serve Now is the time to pitch in and play And to keep our members fully informed as home bases for their athletes, officials our part as hosts. Come to the 2010 of developments and opportunities, we have and other visiting nationals. These new Readiness Workshop on October 8 and collaborated with community partners. temporary facilities already number John Furlong on October 15. It is time to “dress up” for the Olympics–our city, our businesses and ourselves. Let’s all “Catch the Spirit” of Vancouver and what will be the experience of a lifetime. Let’s get ready to celebrate! See boardoftrade.com calendar of Upcoming Events to register for Olympic- related events. Darcy Rezac is managing director and chief engagement officer of The Vancouver Board of Trade, and co-author of Work the Photo: Dave Roels Dave Photo: Pond! Photo: Dave Roels Dave Photo:

4 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® member news

‘Graeme’s Walk’ opens in honour of Graeme Stamp

Graeme was a prominent figure in the world of business. As executive vice president of Fairmont Developments, he was a tireless volunteer in the community. He was chair, Tourism Vancouver and served on many community boards, including the board of directors of The Canadian Chamber of Commerce. Advisory boards Graeme sat on included the Queen Elizabeth Theatre Capital Campaign, St. Vincent’s Hospital Foundation, CHILD Foundation, Stanley Theatre Society, B.C. Entertainment Hall of Fame and the Vancouver Civic Theatres Board. He was a professional member of the Real Estate Institute of B.C., a Fellow of the Real Estate Institute of Canada and a member of the Lambda Alpha, an honorary y H a d ley y land economics society. He also sat on

T e rr UBC’s advisory boards for the Centre for Urban Economics and Real Estate and the

Photo: Photo: Sauder School of Business. L-R: Bob Laurie, WRL Real Estate Advisers Ltd., Board of Trade director and chair of The Board’s Small Business Council; Ray Greenwood, Vancouver Fireworks Society; Graeme’s wife Betty Stamp, Madeleine Tattersall and John Ryan (his executive team at Fairmont Developments) celebrate the opening after helping raise In a previous tribute to Graeme, Darcy funds for the project. Rezac, managing director of The Board of Trade said: “Vancouver has lost a great By Te r r y Ha d l e y Graeme’s memory. develop the historic Canadian Pacific champion, cheerleader and friend in Graeme Fundraising for the memorial park Railyard at Coal Harbour into an exciting Stamp. He was an early champion of the RAV Friends, family and dignitaries turned out this generated such an enthusiastic flood and publicly accessible waterfront for the line, new convention centre, and the Gateway summer to unveil a stone plaque in memory of donations that money raised soon ongoing enjoyment of all.” Strategy. Graeme Stamp was a consummate of Board of Trade governor Graeme Stamp as overtook the cost of the park, and the Vancouver Parks Board and City positive networker – he always wanted to they celebrated the opening of a park walkway excess funds were donated to the Graeme officials spoke at the opening, along with help people and the community – with no dedicated to his memory. Stamp Community Award at the University Graeme’s wife Betty and son David. They expectation of anything in return and help After a lifetime of achievements working of British Columbia’s Sauder School of and daughter Shannon unveiled the he did. He made a real difference.” tirelessly to benefit Vancouver, Stamp passed Business. As a result, the first student to win memorial stone. away peacefully in his sleep aged 62 in 2006, the award, MBA student Stanley Gao, was just a month after being inducted into The able to complete a project on the Downtown Board’s Council of Governors. Graeme served Eastside, and a second student is currently as Board of Trade chairman and chair of Spirit being selected. of Vancouver® 2004-2005. “The funding was oversubscribed by ‘Graeme’s Walk’, looking out to sea to the more than half; Graeme was certainly west of the expanded Convention Centre, highly regarded by so many in Vancouver,” was landscaped into a park after friends said Laurie. Rick Antonson, president and CEO, Tourism The plaque unveiled at the ceremony Vancouver; long-time friend Ray Greenwood, reads: Vancouver Fireworks Society; Bob Laurie, “The Vancouver Board of Parks & WRL Real Estate Advisers Ltd., Board of Recreation acknowledges and thanks Trade director, and chair of The Board’s Small the friends and business associates of Business Council (who worked previously Graeme A. G. Stamp, executive vice for Graeme), John Ryan and Madeleine president, Marathon Developments Inc. Tattersall (representing Graeme’s executive for generously funding the redevelopment team at Fairmont Developments), all banded of this walkway…” Graeme is referred to together and raised funds for the project. as a “prominent Vancouver businessman, The park includes a beech tree planted in whose leadership helped to transform and y H a d ley y T e rr Photo: Photo: L-R: Ray Greenwood, Vancouver Fireworks Society, Betty Stamp, son David and daughter Shannon unveil the memorial stone.

5 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® chair’s message

p u b l i s h e r The Vancouver Board of Trade e d i t o r -in-c h i e f Darcy Rezac, 604-641-1255 The magical power [email protected] m a n a g i n g e d i t o r Terry Hadley, 604-641-1271 [email protected] of collaboration: contributing e d i t o r Tashon Ziara [email protected] d e s i g n & l a y o u t Jennifer Bogart, 604-640-5465 Did you know? Winnie Yeo [email protected] advertising representatives Deborah & Gary Fach, 604-876-2513 D. Roels by Photo organized over 500 events and sure that we have fully engaged, Sue Paish, Chair [email protected] activities, bringing together some socially responsible young people The Vancouver Board of Trade of the most respected business to lead our communities into the Want more information about joining The Vancouver Board of Trade? Call 604-641-1260 or e-mail [email protected]. and community leaders? Did future. Engaging our children in The Board of Trade is a place you know The Board of Trade is a building a better society will be where magic happens when we leader in public policy and major our most important legacy. Our work together. There are exciting community projects? youth are our future, and we will opportunities before us and the Now some may say: “That’s actively work to engage young chance to explore new ways The not magic, that’s the product people in Board programs, events Board of Trade can bring value to of hard work.” But hard work and issues. you, your organizations and our without collaborative energy Finally, we will focus on our communities. creates results that are a bit like ice Olympic legacy. As we stand As diligent and well-planned cream without the caramel sauce: on the doorstep of welcoming The Sounding Board is t he of ficia l publication of The Va ncouver Board of Trade a nd is t he major communica- tion vehicle with members. The publication is sent automatically to all 5,600 Board members. Additional as budgets, stimulus and other good, but not extra special. the world to Vancouver, we copies are sent to approximately 7,000 businesses in downtown Vancouver. ISSN: 0381-5471. The views programs are, it will be the The Board is an outstanding also stand on the doorstep of expressed by contributing writers are their own and do not necessarily reflect the policies or positions of The Vancouver Board of Trade. The Vancouver Board of Trade reserves the right to edit all submissions collaborative spirit, the creative example of collaboration in incredible opportunity for our for content, length, style, format and legality. energy and the courage that grows action. Staff and volunteers at country and for every Canadian The Vancouver Board of Trade is Vancouver’s chamber of commerce. Since 1887, The Board has been an when we absorb the perspectives the Board of Trade work hard to neighbourhood. We live in a city active proponent of business in Vancouver. The World Trade Centre Vancouver is the international division and ideas of others that will strengthen that collaborative regarded as one of the most livable of The Vancouver Board of Trade and is affiliated with more than 300 WTCs worldwide. catapult us to greater success. spirit, bringing together people on the planet, and the world is our mission statement Now, more than ever, of all ages and from all walks of about to experience it. Every one The Vancouver Board of Trade works in the enlightened interest of its members to promote, enhance and facilitate the development of the region as a Pacific centre for trade, commerce and travel. individuals, big companies, small life through programs such as the of us is a host. We may not be able

our basic principles business and our political to swing medals around The Board believes that the market system is the only system that works effectively in the allocation of and community leaders our necks, but we are the scarce economic resources for efficient and stable economic growth and job creation. The Board recognizes are going to need to work Olympic spirit, and the spirit the imperfections of the market system and supports the need for publicly provided services such as social The Board’s Spirit of services, health services and public education. The Board supports the philosophy of less government together as we navigate our that each of us carries will involvement in the business sector and believes that governments should not do what can be done in whole province and our country Vancouver continues to become part of the Olympic or in part by the private sector. through the most turbulent legacy to the world. Publications Mail AGREEMENT No. 40011551 and the most exciting work in collaboration As February 2010 draws RETURN UNDELIVERABLE CANADIAN ADDRESSES TO the vancouver board of trade/world trade centre vancouver times. with VANOC and closer, The Board of Trade is Suite 400, 999 Canada Place It is The Board of Trade working with the Vancouver Vancouver BC V6C 3E1 governments to ensure e-mail: [email protected] that has the potential and Organizing Committee Executive committee the imperative to bring our we have both a magical for the 2010 Olympic and communities together and experience and a Paralympic Winter Games c h a i r & c h i e f e l e c t e d o f f i c e r Sue Paish, QC, Chief Executive Officer produce the magical results ( VA NO C ) t h r ou g h t he Pharmasave Drugs (National) Ltd. sparked by collaborative lasting Olympic legacy. Spirit of Vancouver®, our s e n i o r v i c e -c h a i r Jason McLean, Co-president & Chief Operating Officer The McLean Group cooperation. political leaders, and you, v i c e -c h a i r Fred G. Withers, FCA, Managing Partner Let me explain. First, let’s our members, to ensure Ernst & Young LLP consider: What is our Board that we have both a magical v i c e -c h a i r Wendy Lisogar-Cocchia President, Century Plaza Hotel & Absolute Spa Group of Trade? Leaders of Tomorrow Mentorship experience and a lasting Olympic ® s e c r e t a r y -t r e a s u r e r Jack McGee, CD, President Our purpose is to deliver Program for post-secondary legacy. The Justice Institute of BC individual, business and students, The Company of Young To conclude, it will be i m m e d i a t e p a s t -c h a i r Don Rix, CM, OBC, Chairman community well-being and this Professionals®, and the Women’s through the power and energy LifeLabs Diagnostics Inc. & Cantest Ltd. happens through a magical Leadership Circle®, now grown of collaboration that we will m a n a g i n g d i r e c t o r Darcy Rezac, CD, The Vancouver Board of Trade combination of ingredients. to over 2,000 members since its find solutions to health-care board of directors The first of these is “a gold medal launch in 2007. We also have the challenges, inspire and support k e v i n b e n t Pacific Newspaper Group team of volunteers.” Last year, recently launched Rix Center for the next generation, and deliver g e o r g e c a d m a n , q c Boughton Law Corporation over 500 Board of Trade members Corporate Citizenship and Engaged to ourselves and the world the d a v e c u n n i n g h a m TELUS from virtually every corner of Leadersh ip wh ich prov ides best Olympics ever. The Board of y v o n n e r. d e v a l o n e Downtown U-Lok Storage Ltd. j o n f e s t i n g e r , QC Canucks Sports & Entertainment our community volunteered on a forum for organizations to Trade is the perfect organization i d a j. g o o d r e a u LifeLabs Medical Laboratory Services Board committees and projects. support programs and events that to both lead and facilitate this j o e g r e c h Ledcor Our board of directors are also bring members of the community collaboration. c a l v i n h e l i n RCI Capital Group Inc. volunteers. You could not ask for together. I want to leave you with a t e r e n c e h u i Concord Pacific Groups Inc. a more talented, committed and In the next 12 months, The challenge and an opportunity. c h r i s k e l l y Va ncouver School Board (ret.) c a r o l l e e Linacare Laboratories hard-working group of people in Board of Trade will focus on three Over the past year, chairman Dr. v. p a u l l e e Vanedge Capital any organization. core policy issues in addition to Don Rix, CM, OBC, celebrated and e l i o l u o n g o KPMG LLP The second ingredient is the those already on our list. supported the idea of corporate t i m m a n n i n g RBC Royal Bank connection between our members For me, health and wellness is citizenship and a tremendous spirit k e n m a r t i n Pacific Blue Cross and our community. You, our at the top. No matter how much of organizational engagement has d e r r a l g. m o r i y a m a BMO Bank of Montreal members, are the lifeblood of The we invest in our economy, or in sprung from his leadership in e v i o. m u s t e l Mustel Group Ltd. j o h n w. nightingale Vancouver Aquarium Board of Trade. You drive our focus education, or infrastructure, we founding the Rix Center. t i n a o s e n Hub International and activities. We rely on you to let will not be a successful society if It is important for us to build on t r a c y r e d i e s Coast Capital Savings us know what’s important to you we are not healthy. Health care is that. If you really want to feel the j o n s c h u b e r t ICBC and your organization. now consuming nearly 50 cents of magic of building a community, l o r n e s e g a l Kingswood Properties Ltd. And it is when you combine every dollar of provincial revenue. solving a problem, propelling an r o n w. t h i e s s e n Hunter Dickinson Inc. m o s s a d i q s. u m e d a l y Consultant both of these that you truly create We need to find new ways to idea into action and having fun a n i b a l r. v a l e n t e PCL Constructors Westcoast Inc. magic. build, maintain and recover our while you’re doing it, leap into p r av e e n v a r s h n e y Varshney Capital Corp. When talking about The Board health throughout our lifetimes, your community… or at least dip of Trade, I often ask the question, and we need to be creative to find your toe in. standing committee chairs “Did you know?” solutions. Together, we will chart I invite all of you to join me this c o m m u n i c a t i o n s Jim (J.J.) Johnson, Corus Radio Vancouver It’s a way of revealing some of a path for a sustainably healthy year in experiencing the magic of c o m m u n i t y a f f a i r s Mary Anne Davidson, Acciona Infrastructures the magic that takes place here. community. being fully involved and engaged m e m b e r s h i p Craig Hemer, Ray & Berndtson/Tanton Mitchell For example, did you know that in Our second major focus is with your Board of Trade. We can’t s m a l l b u s i n e s s c o u n c i l Bob Laurie, WRL Real Estate Advisers Ltd. the past year, The Board of Trade engaging our youth to make do it without you.

6 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® bw

member news

Morneau Sobeco appointed Enjoy exclusive access to the Board’s benefits provider Vancouver Art Gallery – before the workday begins

Morneau Sobeco is pleased to be appointed as now possesses one of the largest benefits the official comprehensive benefits provider consulting practice in BC. to The Vancouver Board of Trade. The creation and management of vol- “We are proud to be able to serve the ume-purchasing arrangements has played a Board of Trade,” says Norah Joyce, manag- key role in its history. Through the years, the ing partner for Morneau Sobeco’s western benefits provider has established a number region operations. “Like the members of of highly successful volume purchasing the Board of Trade, Morneau Sobeco is group insurance programs for a diverse focused on growth, especially in Western client base, which include trade, profes- Canada, and we feel that partnering with sional, not-for-profit associations, and now The Vancouver Board of Trade recognizes for The Vancouver Board of Trade. our commitment to the B.C. market.” In addition, Morneau Sobeco has sig- Morneau Sobeco has grown tremen- nificant expertise with traditional and dously since its beginnings as a small benefit flexible benefits plan designs. The firm consulting firm in the 1960s to become the provides a complimentary no-obligation largest Canadian-owned employee benefits assessment of an organization’s current Eary morning peace at Vancouver Art Gallery: Yosemite Valley by Albert Bierstadt, 1868 consulting firm, with offices and consultants benefits arrangement and can assist clients on exhibition from the Oakland Museum of California. located in 11 cities across Canada, as well as in developing programs that are affordable, operations in the U.S. Morneau Sobeco offers adaptable, and geared to the priorities of Is there a better way to start the day than the history of North American art. Crashing consulting, actuarial, and administrative ser- their particular workforces. with more than 175 majestic landscapes waterfalls, luminous mountain sunsets vices for the full range of employee benefits, Gord Donas will be Morneau Sobeco’s by the greatest Canadian and American and herds of buffalo thundering across the th retirement, and savings programs. main point of contact for The Vancouver artists of the 19 century? Beginning open plains will transport viewers to this Locally, Morneau Sobeco has successfully Board of Trade. He has helped a variety of October 19, corporate groups can enjoy a remarkable era in history. pursued its aggressive growth strategy for the associations establish a benefits program hearty, gourmet breakfast in the Gallery Tour participants will have the entire B.C. market through the acquisition of two and manage their costs. Gord, who is one of Café followed by a private guided tour exhibition to themselves, along with the Vancouver-based firms: Leong & Associates Morneau Sobeco’s most experienced benefits of the exhibition Expanding Horizons: undivided attention of a knowledgeable actuarial firm (2008), and Heath Benefit consultants, has received ringing endorse- Painting and Photography of American and guide who will provide an up-close and Consultants (2006). Morneau Sobeco also ment from clients for his consulting, particu- Canadian Landscape 1860-1918 — and all personal look at these breathtaking and acquired Shepell∙fgi in 2008, giving the firm larly in his honest reviews of their benefits before 10 a.m. historic works of art. Group breakfast tours the ability to assist employers in managing the programs and ensuring these programs are Representing the time of the American are from 8 a.m. to 10 a.m. and menus are financial security, health and productivity of maintained in a cost-effective way. Civil War through the end of the First World available upon request. their employees. Through these acquisitions Gord can be reached at 604-642-5235 or War, Expanding Horizons presents some of For more information, please call (604) and further organic growth, Morneau Sobeco via email at [email protected]. the most important landscape paintings in 662-4700, extension 401.

Team TELUS welcomes Carol Borghesi to its leadership team.

TELUS is pleased to announce the appointment of Carol Borghesi to the position of Senior Vice-President, Customer Experience in TELUS Consumer Solutions. During Mapping Salaries & Total Rewards an international career that spans more than 25 years, Carol has earned a strong reputation for motivating and inspiring teams in a fast-paced and competitive business environment, having a customer obsession, and being dedicated to finding Contact WCBC to new ways to enhance the customer experience across purchase your survey(s) WCBC’s Annual Compensation multiple geographies and cultures. today! Call Surveys are a proven tool used Carol most recently served as Director, Customer Service NANCY MACLEOD Delivery with Bharti Airtel Limited, where she led a team at by BC employers for over 30 responsible for all customer contact. Previously Carol served in many senior leadership capacities at British Telecom (BT) years. with significant responsibilities in both the wireline and wireless (604) 683-9155 businesses. Prior to her time at BT, Carol worked for BC TEL and BC TEL Mobility in several senior leadership roles. or WCBC surveys provide the most up-to- TELUS is pleased to welcome her back home to Vancouver. (800) 781-2411 date information available. She is a graduate of the marketing management program Our compensation surveys provide overall from the British Columbia Institute of Technology. Carol’s For more information honours include BT Leadership Awards (2001 & 2003), please visit our website data, along with data specific to Metro Canada’s Top 40 Under 40 (1997), Marketing Executive of the Year (1996), and Who’s Who of Canadian Women (1995). at Vancouver. www.wcbc.ca  Clerical/Administrative Support Prior to joining TELUS, Carol was chairperson of Call Centre  Association, board member of NSPCC and trustee of Middle Management & Professional ChildLine, three organizations in the U.K.  Information Technology TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications  Marketing & Sales company in Canada, with $9.7 billion of annual revenue and 11.8 million customer connections including 6.3 million wireless subscribers, 4.1 million  Engineering & Technical wireline network access lines, 1.2 million Internet subscribers and more  than 100,000 TELUS TV customers. Led since 2000 by President and CEO Production & Distribution Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and Also available are our national surveys: video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $137 million to charitable and not-  Executive Compensation for-profit organizations and volunteered more than 2.6 million hours of service Members of the  to local communities since 2000. Nine TELUS Community Boards across Board of Directors Compensation Canada lead our local philanthropic initiatives. For more information about Vancouver Board  Salary Increases & Compensation Policy TELUS, please visit telus.com. of Trade receive a  Total Rewards Practices & Employee 15% discount when Benefits Carol Borghesi, recognized purchasing any customer experience leader of WCBC’s annual and TELUS leadership team’s newest member. compensation surveys.

7 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® member news

BC HRMA PROFESSIONAL AWARDS 2010

The Board’s Literary Critic Dr. Owen A. Anderson For more great books, visit Call for Nominations www.BoardStore.com

still being taught in many schools. A new stage in corporate citizenship t seems that by their very nature, Human Resources is needed. New theorizing and research Ipractitioners are selfl ess people. They work tirelessly for the is needed to help managers look at the benefi t of others, most often without fanfare or recognition. holistic character and positive potential for good in the business world. This is a call to courage for business leaders and academ- The BC HRMA Professional Awards provide an opportunity ics alike. Although it goes without saying that one cannot sacrifice the bottom line, for the spotlight to shine, however briefl y, on HR practitioners attitudes about citizenship and the role of a chance to demonstrate that the HR community and the business are changing. A more active and BC Human Resources Management Association truly values courageous leadership role is the challenge we are given in Beyond Good Company. their efforts. The following awards are available to BC HRMA Beyond Good Company: Next Generation What do the authors mean by corporate members. Both BC HRMA members and non-members are Corporate Citizenship citizenship? Bradley Googins, Philip Mirvis, Steven encouraged to submit nominations. 1. Do no harm (minimize negative Rochlin (Palgrave MacMillan, New York, impacts); 2007) 2. Maximize the benefits. • Award of Excellence: HR Professional of the Year What is the shared value in the form Can your company be a force for good of economic wealth and social welfare? • Award of Excellence: Innovation without sacrificing the bottom line? Based We all benefit when we focus on the big • Rising Star Award on interviews with hundreds of executives, picture in society and take into account the you’ll be inspired by the results gathered • Fellow CHRP (FCHRP) full social, economic and environmental by authors Bradley Googins, Philip Mirvis outputs. Although it takes time and energy, • BC HRMA Honorary Life Member and Steven Rochlin. it also has enormous benefits. What theories will be needed to support As the authors note, many companies twenty-first-century business? Just before Nominations are accepted from public or private sector HR are still not playing the good company he died, the brilliant Sumantra Ghoshal game. In a recent survey, four in 10 adopted departments or individual HR practitioners and can be self published an urgent essay (Ghoshal on a minimalist view of their role (saying or third-party nominations. Nominees must be members in Management) about how “bad manage- they are simply in business to maximize ment theories are destroying good man- profits). Next-generation citizenship is good standing of BC HRMA at the time of nomination. agement practice.” And that was before emerging in select companies; those that the recent housing debacle and economic are connecting it to their purpose and A panel of respected BC business and organizational leaders crisis. Author and thinker Henry Mintz- strategy. These inspired leaders make berg has similarly criticized conventional a business out of corporate citizenship, will carefully select award recipients. The distinguished MBA programs that train people in the moving from the minimalist agency theory panel is comprised of leading CEOs, BC HRMA Board functions of business rather than provid- view to help with the renewal, repair and ing them with a general education in the members, past recipients, senior HR practitioners and building of society itself. Next- generation practice of management. business will repurpose the enterprise and consultants with insight and experience in initiatives and As Mintzberg says, “we require better take an integrative, strategic approach people practices. managing in this world and need serious to adding value to both business and educational institutions to help get us society. there.” There are many stages of corporate Ghoshal chastised business schools for citizenship. This book, Beyond Good Nomination Deadline: uncritically embracing agency theory and Company, can assist you and your organ- its simplistic notions. These concepts are ization to step up to the next level. Friday, December 4, 2009 5:00pm PST Dr. Owen A. Anderson of Hawthorne Consulting Corporation is The Board’s literary critic in residence and reviews books in The Board’s Management Library at BoardStore.com. He can be reached at [email protected].

For further award details and to download nomination forms, please visit: www.bchrma.org/awards Fresh thinking. Innovative solutions. A powerful combination.

The Official Employee Benefits Consultants for the Vancouver Board of Trade

At Morneau Sobeco our focus is on providing knowledgeable advice that assists our clients in meeting their current and long-term employee benefit needs.

E-mail: [email protected] BC Human Resources Management Association Phone: 604.642.5235 Fax: 604.632.9930 www.bchrma.org T 1.800.665.1961 E [email protected] www.morneausobeco.com

8 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® member news

Board offers so many opportunities for small businesses director profile: to network and connect Tina Osen

By Wi l l i a m Bu r n s monthly) also recommends policy and action on taxation, labour and other issues As human beings, we are by our very nature that affect small business and oversees breadth and reach of the industry is a social creatures and in unpredictable seminars for small business entrepreneurs real positive for me. Our own diversity times like these, it’s human nature to feel such as the Managers’ Toolbox® series. at HUB International – the fact we carry a need to connect with others – to build The Communications Committee is expertise and specialized employee security, tap into resources and access new organized to address the communications teams in so many different industry opportunities. Networking then becomes and messaging that represent The Board’s sectors, from forestry and mining to an important skill as it is the very act of broad range of members, advising on the retail and trucking – is something I am networking that creates a value exchange most effective means to communicate very proud of.” between individuals, organizations and The Board’s policies on current issues. For Osen, managing a company with communities. Meeting monthly, the committee also more than 300 employees has both its At The Vancouver Board of Trade, where advises on membership surveys and challenges and rewards. networking is one of the fundamental communications. “I work hard to strike the right ways in which members engage with The Ambassador Club is a member- balance between direct communi- one another and the community, value organized committee that focuses on cations, group meetings and larger exchange is not simply a focus on bottom- supporting membership and enhancing employee gatherings, all the while line results. Rather, it begins with the connections to the vast and multi-faceted keeping my eyes focused on generating premise of introducing oneself, discovering functions of The Board. As The Board’s new opportunities for our company,” ways that we can serve others, developing Ambassadors, club members welcome says Osen. “By far the most rewarding relationships and turning this into a newcomers into The Board of Trade by part of my job is the people; be it our conversation where business has the acquainting them with The Board’s many clients, our fabulous team at HUB Inter- opportunity to develop. services and encouraging them to get national, our insurance partners or our Networking also enables members engaged. Duties include personal calls involvement in the community.” to collaborate in ways that benefit their and attendance at receptions. Feedback As a member for over 10 years, Osen collective interests. At The Board, this is generated by the Ambassador Club helps For newly appointed Vancouver Board is looking forward to helping others achieved through participation in the policy The Board focus its program on the needs of of Trade director Tina Osen, who derive the same benefits from Board work of numerous committees and task its members. The Ambassador Club meets began her career with an entry level membership that her own company forces. Four groups that may be of interest on the first Wednesday of every month over job in her father’s insurance business in has enjoyed. to small business members wanting to get breakfast with a guest speaker. They are 1991, making it to the executive office “The Board has helped us to build ™ more connected are: Membership and responsible for Business After Business wasn’t assured just because she was the our corporate brand in the community, Marketing, the Small Business Council, trade shows and also act as facilitators at daughter of the company president. create networking opportunities for our ™ the Communications Committee and The Networking Roundtable sessions. “Both of my parents encouraged me team and provided valuable resources Ambassador Club. Let’s see what each one As a new member, getting involved in to get into the business, but they were and educational tools,” says Osen. “As has to offer: Board programs offers you the opportunity also clear that I would have to earn a new director, I am working hard and Membership and Marketing is a to meet people from a diverse range of every promotion, working my way up fast to fully absorb the many facets committee designed to develop strategies industries, make new contacts, understand from an entry level position,” says Osen. of the organization and its areas of and collaborative ideas to promote and more of the policy work conducted by The “Back in those days, entry level had me engagement, from matters of public retain membership. This dynamic group Board and have a voice as a businessperson cleaning plastic plants with Windex.” policy to helping our members succeed meets monthly and is also responsible in the Vancouver area by staying on top Realizing that she loved the insur- in this global economy.” for the success of membership drives and of developments and issues related to ance industry but needed to spread her Osen advises members to get to special events. members and your membership value. wings, Osen left the company to spend know The Board’s staff and directors. The Small Business Council provides To get involved with the Ambassadors a year in Toronto followed by a couple “They have always served as valu- a voice for The Board’s small business Club, contact Maria Braungart at of years in another Vancouver insur- able resources to me as a member and members, representing their specific [email protected]. For the ance firm before rejoining the family as a director I intend to pay that back to interests. It acts as a portal to oversee Membership Committee, contact Fiona business in 1994. Today, she’s chief the best of my abilities,” says Osen. all activities and services of The Board, Douglas-Crampton at fdc@boardoftrade. executive officer of HUB International When she isn’t working, Osen enjoys ensuring that they meet the needs of com. For all other committees, please contact TOS Limited. time with her husband and their members with small and medium-sized Joyce Fulford at jfulford@boardoftrade. “I’ve been one of those lucky people daughters (aged eight and five) and enterprises and have the opportunity to com. who loved their job from day one,” says indulging in a bit of “air guitar” from address small business development in the Osen of her passion for her work. “The time to time. Vancouver area. The council (which meets

Looking for new ways to give? It’s in the bag!

As the only non-profit organization group donation program, Partners for “Not only do they act as advocates on our where feasible. of its kind in the country, Canadian Life (PFL), it’s easy for corporate groups behalf, sharing about the need for blood with To learn more about the Partners for Life Blood Services provides a unique giving to get involved with blood donation. By their co-workers, family, and friends, many program, visit www.blood.ca/partnersforlife opportunity for workplace philanthropy. selecting a “champion” – a person to liaise groups donate more often than the average or contact Kathy Broad-Scott at 604-707-3510 Rather than donating cash, this is your between Canadian Blood Services and your individual donor, which allows us to collect or [email protected]. opportunity to donate a different precious organization – and setting a donation goal, more blood from fewer people.” To see if you’re eligible to donate blood, resource – blood. your company will be set to contribute to While the majority of donors give about visit www.blood.ca/eligibility or call 1-888- “We’re one of very few charities where 100 Canada’s blood supply and work towards a once a year, many groups will set a schedule 2-DONATE. per cent of your donation is going directly community-oriented goal as a team. to come and donate three or four times a to the recipient,” says Kathy Broad-Scott, Corporate and community groups are year, which helps Canadian Blood Services regional partnershipspecialist for Canadian an extremely important aspect of B.C.’s better regulate its blood supply and provide When and where Blood Services’ B.C. & Yukon Region. “Most donor base. In 2008, more than 800 PFL products to hospital patients in need. Donate blood at: often, your donation has improved or member groups contributed just under Canadian Blood Services will work with Standard Life Blood Donor Clinic saved up to three lives within a matter of 31,000 units of blood. That accounts for groups to coordinate group donations, #200-888 Dunsmuir Street, Vancouver days. Giving blood is such a tangible way about a quarter of the total donations providing donor eligibility information, Mondays: 9:30 a.m. - 4 p.m. of making a direct impact in your own collected that year. booking appointments, securing Tuesdays: 8:15 a.m. - 2:45 p.m. community without breaking the bank.” “Corporate groups are so integral to transportation to and from blood donor Wednesdays: 7:30 a.m. - 2 p.m. And as part of Canadian Blood Services’ Canadian Blood Services,” says Broad-Scott. clinics, and organizing on-site clinics

9 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® bw

private schools

The danger of pandemics and loss of reputation: Peace of mind for private schools

Private schools invest a significant amount But private schools have a method by of time, energy and money in order to which they can protect themselves from establish a reputation that will attract the this uncertainty. While not everything brightest and most dedicated instructors contingent can be covered by insurance, and students. But what happens if that it can give peace of mind over certain, reputation gets tarnished and wiped away unexpected occurrences. by a single incident? When considering insurance, schools Reputation – so hard to establish but so need to consider what the loss of tuition easy to lose. With it goes the tuition income revenue would be (budgeted or actual) if from future, and possibly present, student the school was closed by civil authority enrolment. due to infectious diseases, whether caused

by a pandemic such as H1N1 or defective schools “with a designer policy at very “Professional Insurance Solutions” sanitation; or if there was a murder or competitive rates.” perhaps the suicide of a key administrator The policy can be extended to cover all One of BC’s largest independently owned and operated insurance brokers or instructor? Some of the older private the scenarios outlined above, as well as serving the community for over 65 years and counting! Shaw Sabey & Associates schools may be in a heritage building and a basket of 28 property enhancements to provides enhanced insurance products designed specifically for Private Schools. having problems obtaining proper coverage protect schools from income reduction. for their building and contents; or students’ In addition, the program chosen can be “ At Shaw Sabey, we want to be your broker, and will musical instruments can be expensive and modified to include such coverage as work hard to justify your trust.“ may be the school’s responsibility. Educators’ Errors and Omissions, alleged or Contact us today to speak to Harry Peterson, Shaw Sabey & Associates Ltd., one of actual Physical or Mental Abuse, Directors an insurance professional with over 30 years experience. British Columbia’s largest independent and Officers’ Errors and Omissions Liability insurance brokers, offers access to a as well as Umbrella Liability. Shaw Sabey & Associates Ltd. specialized policy for private schools. For more information or to obtain a 1710 - 1066 West Hastings Street Working with Ecclesiastical Insurance, an review of exposure to loss and to compare Vancouver, BC V6E 3X1 insurer with over 100 years experience and policies, contact Harry Peterson, CCIB at Ph: 604-689-2441 • Toll Free: 800-684-1911 one of Britain’s largest insurers of private 604-699-2249. schools, the company claims to provide ’

YORK HOUSE SCHOOL presented by

’

www.ourkids.net/expo

vancouver, nov. 15 The Westin Bayshore, 11:00 a.m. to 3:00 p.m. W HERE sh e e xcel s YORK HOUSE SCHOOL OPEN HOUSE 2009 We invite you to attend our 2009 Open Houses at our King Edward campus register for on 4176 Alexandra Street, Vancouver. Tour our new facilities with Student Ambassadors, learn about our dynamic programs and listen as our students free admission: tell you, in their own words, what makes the school special to them. Teachers and administrative staff will be on hand to answer any questions. No RSVP ourkids.net/expo is required. Junior and Senior Kindergarten: November 12 from 6:00 – 8:00 pm Grades 1 – 7: November 19 from 9:30 – 11:30 am Grade 8: November 17 from 9:30 – 11:30 am Grades 9 – 12: November 16 from 9:30 – 11:30 am Grade 8 scholarships are available. sponsored by For more information, please contact our Director of Admissions, Mabel Lim, at 604.730.2419 or [email protected].

10 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® K

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Transform your organization, one team at a time

By Jo n a th o n Wi l c o c k s Speaking with a facilitator or team coach will be willing to embrace challenges and change Jonathan Willcocks is a certified experiential help you understand exactly what’s important and stay supportive and accountable to a coach, trainer, speaker, and consultant and The key to any business or organizational and clarify your exact objectives and team- dynamic learning culture. Being committed president and founder of Pinnacle Pursuits, success is knowing that leadership, team learning goals. Whether you are designing a to a process that involves strategic experiential an experiential training and development development and growth must be a program or hiring a company to do so, here training interventions is a great way to initiate company. For further information, call 604- commitment to an on-going “experiential are some key considerations to achieve top this process. 876-7535 or visit www.pinnaclepursuits.com. learning process” that is relevant and directly value. The experience must: applicable. 1. Be relevant and designed to meet your So, what is an “experiential learning key learning outcomes. Stretch your training dollars process”? It’s a method where people learn 2. Consider your corporate vision, mission, through specifically designed experiences and values. For over 100 years the continuing education courses to upgrade their employability that are analogous to their real life learning, 3. Encourage and support curiosity and division of the Vancouver School Board skills. The popularity of our programs working, and living creativity. (VSB) has been providing upgrading and also has another significant benefit: the situations. It may be a 4. Value both the process and training opportunities to our region’s adult value it adds to our economy by providing series of activities, an the outcomes. population. The VSB’s continuing education advanced training for students, employment interactive workshop 5. Engage everyone programs are funded solely through course for instructors and money spent on course or an adventure-based physically and involve full fees without funds from the district’s annual materials and textbooks. experience. It is the group participation. budget. Today, hundreds of employers and The entrepreneurial nature of the VSB’s specific transference 6. Challenge people to step employees take advantage of courses and continuing education program requires that of the learning from out of their every-day comfort programs that are affordable, accessible all costs associated with offering courses the experience zones. and responsive to our changing social and are covered by tuition fees. From these fees, wherein the ultimate 7. Be fun! economic environment. continuing education makes a contribution value lies. 8. Include dedicated time Most adult students are interested in to the overall economy by providing full-time Why is it effective? for a rich de-brief. This gives part-time certificate and diploma programs and part-time employment for administrative Learning can impact participants the opportunity that focus on a specific area of training. staff, support staff, registration operators and how we think, how we to reflect, discuss their For example, instead of working towards a hundreds of instructors. behave, and how we feel. Research indicates learnings, and ultimately share direct general diploma in business management, In summarizing the value of continuing that long-term impact and change occur applications for present and future many students are choosing to focus on a education, perhaps the best comment comes through interactive, relevant and direct situations. particular area and earn a supervisory skills from a student who wrote, “Continuing meaningful experiences – where behaviours 9. Encourage commitment and certificate, human resources certificate or education is essential for a healthy society (what we do) and emotions (how we feel) accountability. project management certificate that will that values and provides opportunities for are affected, not just what we think. Putting 10. Prepare and commit to a structured provide them with job-specific skills. life-long learning.” the emphasis on these components when follow-up process. A student survey showed that one in five For more information, visit www.vsb. designing and facilitating programs helps So, what’s next? If your organization is students take VSB continuing education bc.ca. anchor a stronger learning response. committed to a positive team and people So, how do you make a program successful? culture and wants to grow proactively, it must

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11 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® B0282 Leadership & Small Business Soundboard Magazine 5”w x 7.5”h, Black & White Sept.2009 education & professional development

Continuing education during a recession offers permanent relief

By Ta n y a Co l l e d g e such as UBC Sauder, to launch new Canadians finding themselves is one such institution uniquely of Technology (BCIT) is one such professional development and sales unemployed or in fear of their positioned — offering a blended institution that has built its success The next decade will see a huge management certificates. “People futures, complimenting existing model of online and face-to-face offering many specific industry turnover and demographic shift want to re-tool, add more depth and skill sets with new capabilities learning — allowing students to training courses and programs in the workplace as baby boomers cross- functionality to their skills,” makes candidates more adaptable work while obtaining a degree. designed to help students learn with begin to retire and a new generation Bright says. and able to “contribute value in “There has been an increase hands-on experience. of leaders takes charge. Offering The length of a typical recession, in interest from people looking to “Sustainability for example, in further job-specific training and two to three years, is approximately develop their skills,” says Alison all areas of business and industry, ensuring that employees’ strengths the same length as most diploma Meredith, director of the Centre for has seen an increase in interest and skills are used to the best of and degree completion programs Our programs are Applied Leadership and Management from the general public,” says their abilities can give employers — a perfect opportunity while appealing to many at RRU. “Our programs are appealing Janeen Alliston, manager student an advantage when working with the markets recover. “A degree is people because they to many people because they can go recruitment and client services tighter staff budgets. attractive because it’s portable. No can go to school and to school and still have jobs, take at BCIT. “This interest in how we “We are going to be asking our matter where you go, the letters after care of their families and continue conduct our lives and businesses leadership to do more with less, and your name will follow,” she says. still have jobs, take care their lives.” has caused organizations to be do better with less,” says Katherine Educational institutions “are in of their families and “It is critical for people to be on responsive and responsible of Bright, assistant dean for executive the business of giving people the continue their lives. the leading edge of the industry that their practices,” creating a need for education at the University of necessary tools to do better,” says they’re in or the one they want to be training in this domain. British Columbia’s Sauder School Bright. – Alison Meredith in,” Meredith says. “This is the time “We look to industries as a of Business. “Proper education Eric Smith, VP corporate services to be learning new skills, because partner in providing training,” and training are going to become at CareerPlan agrees. “A downturn employers are looking for people says Alliston, who has noticed increasingly critical, because presents good opportunities for multiple ways to your organization,” that are flexible, that can adapt and an increase in part-time studies there is little room to recover if continuing education,” he says. says Smith. be critical thinkers.” over the last two terms. Despite someone makes a mistake,” she With today’s job landscape no Satisfying the public’s desire It may also be necessary to the economy, BCIT’s employment says. Employers are recognizing longer being the candidate’s market to continuously update their develop new skills that can be placement has remained consistent. the need to cultivate and invest in it was 12 months ago, competition education, universities and colleges applied to recession-proof industries “Our programs incorporate so the leaders of the future within their is heating up, and “employers are are having to adapt and are adding that continue to prosper despite much hands-on training, that own organizations. And educational looking for versatility in their new new courses to their programs, fluctuations in our economy. when students graduate, they have institutions are adapting to the hires more than ever.” while becoming more flexible with Industry sectors such as health made contacts in the industry and change. Education and training are evening and weekend, part-time care, education, environmental, have full resumes – making them The rising demand for managers permanent investments that and online classes to fit the need of technology and trades are all still in valuable to employers from day and their employees to make good will enhance the marketability the marketplace. demand of skilled workers. one,” she says. decisions has prompted institutions of skills. With thousands of Royal Roads University (RRU) British Columbia’s Institute

BCIT School of Business expands virtual reach to businesses

By Ca r l y Ha n d e l webinar, managers can send in questions, which are answered Office life is not getting slower. in real time by the presenters. Productivity expectations are not They can also dialogue with other decreasing. When then, does one webinar participants while the find the time to get the executive presentation is ongoing. Each training required to be successful? webinar is recorded and may be Earlier this year, the Peter Thomson used for future audiences and Centre for Venture Development training. at the BCIT School of Business “Our model of delivery may find launched an initiative to help other applications within BCIT, such companies and individuals deal as in industry training and part- City University of Seattle in Vancouver with this challenge. time studies,” says Scott Armstrong, The program is called the Virtual director of the Peter Thomson offers condensed master of counselling Business Hub, which consists of a Centre for Venture Development. series of live-broadcast and unique “Its level of interactivity and lack of By Ar d e n He n l e y , Ed.D., R.C.C. to enrol in two classes per quarter their registration with the British webinars. And while the School the client requiring special software scheduled on Saturdays and/or in Columbia Association of Clinical of Business has always focused or equipment make it virtually City University of Seattle (CityU) its mixed mode format — which Counsellors (BCACC), since the on providing leading business ubiquitous.” recently expanded its well- combines online and face-to- program started 12 years ago and trainings programs to British Examples of Virtual Business known master of counselling face instruction. All students CityU leaders expect condensed Columbian companies, the Virtual Hub training sessions include: program to include a condensed complete the same 72-credit program graduates to apply for their Business Hub webinars bring Web 2.0 – $$ for Your Business; 2010 degree option for students at its program and have access to registration as well. industry-leading presenters and Business Opportunities Webinar; Vancouver campus. The weekday computer labs, workshops and For those interested in the technology together in a new and Wow! Customer Services; Looking program responds to the needs of other resources. education field, CityU also offers unique way. after your Workforce in Stressful full-time students who wish to Class material for the new education leadership programs With the Virtual Business Hub, Times; Selling in an Economic become counselling practitioners program consists of recognized at its British Columbia campuses. participants can not only see the Downturn; Planning that Works; and earn their graduate degree in core competencies in the Both the master of education in content on screen but also have a Where did the Time Go?; New Times – less than two years. The university counselling profession and leadership degree and master live streaming view of the presenter, New Marketing Tactics; Negotiation is currently accepting students specialized courses in areas of education in leadership and providing a much more engaging – for Life! into the new program and the such as addiction, grief and loss school counselling degree prepare format than most webinars, which The Hub has now presented first cohort is expected to begin and the psychology of aging. The graduates to become leaders and are often presented in only sound to over 350 B.C. businesses and studies in January, 2010. program includes internships at innovators in education. and/or PowerPoint configuration. has been featured in Business In The CityU academic affairs local mental health and social Arden Henley, Ed.D., R.C.C. Think of the ted.com format geared Vancouver and Delta Cable TV. council approved the new flexible service agencies and at CityU’s is the B.C. counselling programs for the business world. The video Carly Handel is marketing and degree option — consisting of Vancouver-based community director with City University of portion of the webinar is facilitated communications strategist at BCIT. four courses each quarter — at counselling clinic located at Seattle. For information on the by a three-camera studio using For more information, call 604- the request of students. The the Broadway Youth Resources master of counselling program, professional-grade cameras, and 451-6989, or email Ken_Takeuchi@ university continues to offer Center. contact her at [email protected]. lighting and switching equipment. bcit.ca or Simonetta_Mezzomo@ its three-year degree option for Many CityU master of Course descriptions are available Additionally, during the bcit.ca. working professionals who prefer counselling graduates have received at www.cityu.edu/canada.

12 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® education & professional development

Langara College Co-op education benefits all

By Yv o n n e Oh a r a “The Aquarium’s finance team has hired summer students The Vancouver Aquarium and for the past five years, all from Langara College’s Co-operative Langara College,” said Ginny Education Program enjoyed a Leung f rom t he Va ncouver boost this summer with the Aquarium. “As a facility help of the Certified General deeply involved in extending Accountants Association of educational opportunities to British Columbia’s (CGA-BC) its surrounding communities, training incentive program. the Aquarium has a long history The program provides up to of working with educational $1,200 in subsidies to encourage institutions to bring in co-op employers to hire co-op students students for many different for a four-month term. All CGA aspects of our operations. Co-op public practice firms are eligible students are helpful in positions and opportunities also exist that require a more specialized through CGA-BC’s Partnership or educational background. For in Employment Program (PEP) for example, Langara co-op student non-accounting firms. Keith Chan stepped in when we “Co-op provides post- were short-staffed and quickly secondary students with filled the gap.” invaluable work experience, Langara College is committed employers with highly educated to students and their need and motivated employees, and for “job ready” skills. Many allows CGA-BC to advance the programs, including the Bachelor accounting profession in the best of Business Administration (BBA), of the business world. different types of work I have members of the Vancouver Board interests of everyone involved,” offer in-class opportunities to “My time at the Vancouver been exposed to have really of Trade. For more information on said Jerrick Barroso of CGA-BC. apply theoretical concepts as Aquarium gave me a better given me a better understanding co-op opportunities with Langara The Vancouver Aquarium has well as co-op options. Co-op understanding of why we of what a career in accounting College or Langara School of a long partnership with Langara gives students the opportunity learn what we are taught in consists of.” Management, call (604)323-5480 College’s Co-op Education to gain confidence, experience, school,” said Chan, a third year Langara College and the or visit www.langara.bc.ca/coop. Program. and soft skills to meet the needs accounting BBA student. “The Vancouver Aquarium are proud

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13 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® Whitecaps Foundation promoting women’s soccer

By An d r e a Wi lki nson This was the thinking of Vancouver Board of Trade chair Sue Paish and director The Whitecaps Foundation was publicly Evi Mustel when they approached the launched in 2008 to help create the fittest Whitecaps in 2007 to discuss the possibility generation of BC youth by 2020. A priority of developing some programming specific of the foundation is to ensure that there is to women. After working through some support for women’s soccer throughout the scenarios, the Net Works Cabinet was province. One of the best ways to do this is formed. Members of the Net Works Cabinet by offering strong role models. help to raise the profile of, and raise funds We know that there is a strong correlation for, the development of women’s soccer. between inspirational role models and BC Hydro’s Bob Elton and Sue Paish engagement by aspiring youth, regardless of co-chair the committee, which also includes the genre. It could be sport, entertainment, Evi Mustel, Tina Osen (HUB International arts and culture or business, but having Insurance), Gordon Harris (SF U mentors and a development pathway is Community Trust), David Bentall (Next critical to success. Steps Advisors), Pat Bjerrisgaard (SAP) and Andrea Neil, one of Canada’s best known Brad Sakich (PricewaterhouseCoopers). female athletes, grew up admiring male This year, Net Works raised over $40,000 element in a new partnership between The support of the Net Works Cabinet and athletes like Michael Jordan. In order to for community-based programming, with the Whitecaps and the Girls Metro Soccer the generosity of donors made this first year a ensure that the Whitecaps Foundation events such as the Whitecaps Women’s League, aimed specifically at encouraging great success for the Whitecaps Foundation achieves its mission, we need today’s Summer Soccer Series presented by BC girls to play soccer and develop healthy which is currently planning for next year and aspiring girls to look up to Andrea and other Hydro. The soccer series was a phenomenal habits and leadership skills on and off the will introduce new programming elements female athletes. The healthy living habits success and brought the Whitecaps women pitch. Other elements of the partnership in the coming months. and commitment to fitness they develop to capacity crowds in New Westminster and include a weekend-long girls-only soccer For more information about Net Works now will carry through their lives, leading Coquitlam for two W-League regular season camp and community events featuring or to donate to the foundation, visit www/ to long-term, positive outcomes. games. The soccer series was the marquee Whitecaps women. whitecapsfoundation.org/priorities/women.

Early bird pricing available

Join us for the annual Spirit of Vancouver® Christmas Lunch and Year-End Wrap Up to celebrate another memorable year.

On hand to carve up 2009 will be our always-entertaining media panel, who will serve up the year’s news stories and share what they think is in store for 2010.

The annual Christmas Lunch is a great opportunity to kick off the holiday season with your staff while enjoying a delightful lunch (including turkey and all the trimmings), door prizes and surprise entertainment.

Tuesday, December 1, 2009 Hyatt Regency Vancouver Registration: 11:45 a.m. Lunch & Program: 12:15 – 2 p.m Register at www.boardoftrade.com.

www.spiritofvancouver.com

14 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® September-October 2009 • VOLUME 49 • NUMBER 3

4 ONE GAME PLAN 2010 MONTHS

Courtesy: City of Vancouver, July 2009 Message from chair Sue Paish, QC

The Vancouver 2010 Olympic fantastic job getting everything Here’s some ideas of what you 3. Be informed! Keep up-to-date and Paralymic Winter Games ready on time. can do: with the latest information. Register are almost here! In four months, Now it’s our turn. 1. Dress up our city! Let our visitors at 2010CommerceCentre.gov.bc.ca we will be welcoming the world Every one of us is a host. We know as soon as they arrive that we for business opportunities and post to the 21st Winter Games. may not be able to swing medals are an Olympic and Paralympic your company profile; see www. Congratulations to the Vancouver around our necks, but we are the venue. Start planning how we are vancouver2010.com (VANOC) for the Organizing Committee for the Olympic and Paralympic spirit. going to dress up our city, our offices latest Winter Games intelligence and 2010 Olympic and Paralympic The spirit that each of us carries and ourselves to celebrate; boardoftrade.com for news updates. Winter Games ( VANOC), our will become part of the Olympic 2. Be engaged! Attend events in See page 17 for more online resources Vancouver City, federal and and Paralympic legacy to the world. the lead-up to the Games and be in our following pull-out section on provincial governments, and all Let’s all commit to building that prepared to share the amazing story 2010 Transportation. those responsible for the world- legacy by being engaged in some of Vancouver at every opportunity. Now more than ever before you, class event and support facilities, way to make sure that our City and See how you can contribute through your family, your business and your the Canada Line, the Sea-to-Sky our Games generate positive energy volunteerism and programs like the neighborhood have the opportunity Highway, and the new Vancouver and spectacular memories for all of 2010 Employee Loan Program which to embrace the Games and be part of

Photo by D. Roels by Photo Convention Centre, for doing a us and our visitors. still needs people to help; the Olympic spirit. Read on…

Title Sponsors: Presenting Sponsors:

JOHN A. FURLONG, CEO In co-operation with: VANCOUVER ORGANIZING COMMITTEE FOR THE 2010 OLYMPIC AND PARALYMPIC WINTER GAMES (VANOC)

OCTOBER 15, 2009 VANCOUVER CONVENTION CENTRE ank you to our sponsors for their support of this event.

15 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise® 4 ONE MONTHS

Goods on the move in 2010

To ensure people and business Deliveries and goods movement downtown. If an existing loading can move efficiently and athletes in Downtown Vancouver should be zone is impacted, look for alternate can get to their events, existing scheduled between midnight and dropoff/load zones in parkades, vehicle traffic must be reduced 6 a.m. for the month of February lanes and alleys. Start planning now by at least 30 per cent during the 2010. The next preferred window is with your shippers and clients. Olympic Games, businesses, if before noon. Official Games venues Review the H o s t C i t y possible, should: Transportation Plan map, • Order goods or services in updated July 2009, to determine Around the advance if your existing loading zones • S che du le per iod ic or will be impacted and plan ”No security checks seasonal maintenance accordingly. Visit vancouver.ca venues in 2010 prior to February 1, 2010 are required to take to download maps. • Consol idate orders to VANOC’s O p er at ion s Vancouver Olympic/Paralympic between Terminal Ave. and Keefer minimize vehicle trips transit, and this will Engagement Team (OET) and Centre St.; however, Quebec St. remains No special protocols will be the fastest way its partners are working with While residents located near the closed to vehicle traffic between be in place to deliver goods business to share information Vancouver Olympic/Paralympic Terminal Ave. and 2nd Ave., so or services to businesses to get around.” and identify potential impacts Centre venue will continue to have expect additional volumes on or organizations in Metro that may result from the access to their homes, there may alternate routes such as Main St. Vancouver, with the exception operation of both competition be some vehicle access restrictions. More details on timing will be of those destined for an and non-competition venues During the Games, the following released end-of-September. official 2010 Winter Games in Metro Vancouver in 2010. roads will be closed to public Olympic Family Hotel (Westin venue, and a handful of properties will have their own specific delivery For more information, contact vehicles: Midlothian Ave. (between Bayshore Hotel) immediately at or adjacent to windows (see venues below). an OET representative. E-mail: Dinmont Ave. and Ontario St; There will be 2,000 vehicle official Games venues. VANOC Parking and loading zones will be [email protected] or Ontario St. (between 28th and 33rd); movements at the venue each had made a list of these affected temporarily removed from certain phone: 604-403-2309 or visit www. Peveril Ave. (between Ontario St. day and on-street parking on properties. streets in Vancouver, particularly vancouver2010.com/gameplan. and Dinmont Ave.); Dinmont Ave. Bayshore Dr., Coal Harbour Quay (between Midlothian Avenue and and portions of Cardero and Nicola Peveril Avenue). St. will be removed for roughly Main Media Centre (MMC), the month of February 2010 to Checklist: What can your business do Waterfront accommodate guests. Waterfront transit station will Temporary closure may be in to be TravelSmart? be open during the Games. No place on each of the three busiest security checks are required to days at the venue: February 9, Making TravelSmart plans now up for TransLink’s Ride-Share participate; avoid scheduling local take transit, and this will be the IOC Session Opening Ceremony; for commuting to work during week (October 5-9) business-related trips; sign up for fastest way to get around, especially February 12, Olympic Winter the 2010 Winter Games will help • Encourage a nd support a commercial car-share program for longer distances. Within Games Opening Ceremony; achieve the goal of reducing traffic cycling: Provide secure bicycle at thecompanycar.ca or zipcar.ca; downtown, walking or cycling February 28, Olympic Winter by at least 30 per cent and keep parking facilities; provide shower reschedule commercial deliveries will be the fastest modes. Daily Games Closing Ceremony. business running smoothly: and lockers; sign up for Bike-to- between midnight and noon; parking will not be available at Deliveries to the Olympic Family • Encourage a nd support Work Week (November); offer a request employees make their own the SeaBus terminal. The general Hotel will take place between 5 taking transit: Sign up for commuter cycling skills training pledge to be TravelSmart during public will continue to have access a.m. and 7 a.m.; 2 p.m. and 4 p.m. TransLink’s Employer Pa ss course. See vacc.bc.ca the Games at travelsmart.ca to businesses within the Canada for roughly the month of February Program; Purchase 2010 Games • Modify work hours/days to • Rally your business to make Place complex. Some businesses 2010. Businesses and organizations Transit Passes; subsidize transit avoid peak traffic times: Shift days a pledge to reduce vehicle trips to adjacent to the Main Media Centre nearby should schedule any fares. See TravelSmart.ca of week; condensed work week; the workplace during the Games will have special protocols to receive February deliveries in one of these • Encourage a nd support flex time; shorter work day by 30 per cent, 40 per cent, 50 per deliveries such as: Canada Place (eg: two windows. ridesharing/carpooling: Sign • Initiatives to consider: cent or more. World Trade Centre, Pan Pacific Pacific Coliseum up for a free company-branded Encourage and support walking to For more information about Hotel); Fairmont Waterfront During the Games, Renfrew St. website at ride-share.com; provide work; enable staff to telework; offer how to be TravelSmart in 2010, call Hotel; Fairmont Pacific Rim Hotel; (between Hastings St. and McGill incentives for employees to find a Guaranteed Ride Home Program; 604-216-3299 or visit travelsmart.ca Granville Square; Waterfront St.) will be closed to public vehicles ride-matches; Offer preferential allow employees to take earned Source: TransLink Centre, 200 Burrard Street; Shaw with few exceptions for local access. parking for rideshare groups; sign vacations and/or unpaid leave to Tower, 1077 West Cordova Street; Olympic Lanes will be in effect and Float Plane Terminal, 1075 24/7 along the curb lanes only on West Waterfront Road. Hastings St. from Boundary Rd to HeliJet Terminal, 455 Waterfront Richards St. (downtown). ‘Business as Unusual’ Road, MMC will be a transportation Boating 2010 hub, as well as the primary work From late January to early March The 2010 Commerce Centre of the BC Olympic and space for press and broadcasters, so 2010, there will be no general boat Parlympic Games Secretariat is the first online hub meter parking on West Cordova will activity in False Creek east of to start if you want a business profile during the 2010 be removed from Thurlow St. East to Cambie St. near the Olympic and Winter Games. Gore Ave. from roughly the last week Paralympic Village with limited Register with the 2010 Commerce Centre’s of January to the end of February controlled access for some boats Business Network and post your company profile. 2010 for 150 coaches servicing the docking at the Plaza of Nations There are still business opportunities needing to Media Centre. A portion of the 900 Marina. be filled with numerous corporate pavilions and and 1000 blocks of West Cordova For more information visit International Hospitality Houses planning to set up will be set aside as a temporary vancouver2010.com/gameplan. during the Games. loading zone for public use. Richmond Olympic Oval For details, see www.2010commercecentre.gov.bc.ca; Olympic/Paralympic Village Traffic patterns will be modified Facilitator Rob Arthurs says business opportunities www.merx.com and www.sourcecan.com Vancouver near the Richmond Olympic Oval exist 24-hours a day during the Games. “It’s Local residents and business venue. Business as Unusual,” he told a recent Board of will be allowed to access the For details, see City of Richmond’s Trade 2010 Business Opportunities Workshop. north-bound lane of Quebec St. website: www. richmond.ca

16 Sounding Board/September-October 2009 The Vancouver Board of Trade/Spirit of Enterprise®