Penn National Insurance Secures Its Future with Oracle Cloud

Penn National Insurance secures its future with Oracle Cloud

CON1334 Agenda

• About Penn National Insurance

• Drivers for change

• Solution overview

• Project challenges

• Results

• Keys to success

Our Mission We helppeople feel secure and make lifebetter when bad thingshappen.

A group of Pennsylvania farmers founded For a Penn National Insurance our company in 1919 to provide affordable independent agent near you, check workers’ compensation insurance, and we quickly the Yellow Pages or visit us at grew into a full-service,regional company. Today, Penn National Insurance® sells www.PennNationalInsurance.com. property-casualty insurance and surety bonds through ind ependent agents Our solutions, in nine states. just for you …

Business Insurance

n Businessowners’ program Matching you with the right insurance. n Property An independent agent doesn’t work for a specific insurance n General liability company. Your independent agent serves as an insurance consultant and insurance shopper, matching you with the n Inland marine right insurance company. The best insurance coverage at n Auto the best price to meet your needs. n Workers’ compensation We respond to your local needs. n Umbrella When a deal We concentrate our attention on the nine states we serve, isn’t really a deal. while some national companies become distracted by Personal Insurance* the complexities of managing a national operation. Our Every day, you’re bombarded with 800-number and regional structure allows us to respond to our customers’ n Internet insurance sales pitches talking about the Auto needs state-by-state, and even county-by-county. cheapest price. The best deal around, they say. n Homeowners Our underwriters and claims adjusters are close to our customers, ready to serve you when you need us n Boat But then you have a question about your coverage. most. n Dwelling fire Or you have a claim. You want to speak to an expert face-to-face, not a different person in a different Outstanding claims service. n Renters state every time you call. You want someone in your We hope that you won’t ever have to file a claim. But if n Umbrella community who knows and understands you and you do, we assure you outstanding claims service. *Not available in Delaware, South Carolina or Alabama. what you need. You want an advocate. Our customer service standards call for prompt, same-day contact and fast, fair, courteous claims adjusting. You need the personal service that only an When it comes right down to it, that’s what counts most. Surety & Fidelity independent agent can provide. Loss control services help n Contract bonds your business save money. n Commercial bonds We’ll work side-by-side with you to develop a comprehensive n Miscellaneous bonds, including ERISA, strategy for preventing accidents and controlling losses. Public Official, Tax Collectors, License & Permit, Customized, of course, to your specific needs. Lost Instrument and Administrator bonds 4 Drivers for change

• PeopleSoft ERP and Lawson HCM • Aging and required significant costs to maintain • Separate platforms for financials and HR were inefficient • Highly customized

• Highly manual and paper intensive processes • Kept resources from strategic activities • Provided limited visibility into the business

People • Enable a more productive workforce through automation, workflow and a reduction in paper • Increase analysis, decrease reconciliation efforts • Prepare PNI and its workforce for the perpetual state of change • Create a more engaging employee experience

Process • Challenge legacy processes by leveraging the out of the box process maps • Seek out the change agents who will help question the status quo • Streamline processes to provide PNI with operating efficiencies

Technology • Embrace the benefits of cloud SaaS computing • Unwind the spaghetti and construct a sustainable integration model • Redeploy certain IT roles allowing them to focus on client facing initiatives

Implementation • Establish key best practices that can be used in the future • Create a strong PMO that manages time, scope, risk and budget • Execute a change management program that will form the basis for all future projects

ERP HCM • General Ledger • Core HR • Accounts Payable • Talent Acquisition (optimize) • Fixed Assets Management • Benefits Administration • Expense Management • Talent Management

• Cash Management • Time capture

• Budgeting, Planning and Forecasting • Payroll

• Learning

PNI ERP and HCM Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Kick Off P0 Go Live HCM (HR, BN, PR, OTL, Recruiting) Go Live ERP (GL, AP, FA, Cash, Expenses) Go Live PBCS Managed Support Comp

Talent

Learning Program Management Change Management

Milestones/Events

• Limited experience with cloud applications • Processes supported manually and with outdated technology • Risk averse • Cautious about change • Limited SME resources (i.e., one to two people in key positions) • Some complex scope issues (e.g., Extensive GL allocations)

Traditional approach Cloud approach

Requirements driven Solution driven

Extend and customize Adapt processes

Big bang Incremental

Waterfall methodology Iterative

• Utilized GT's adaptation of Oracle Unified Method OUM for SaaS (OUM) for SaaS • Trained core team members on methodology • Clearly defined project roles and responsibilities • Dedicated internal resources • Support and involvement from senior leaders • Strong collaboration between PNI, GT, and Oracle Defined Team Structure

Organizational impacts • Understand project's impacts to the overall business • Create and align responsibilities and processes • Identify wins and challenges

Employee WIIFM (What's in it for me?) • Identify and clearly articulate solution benefits and value to their roles • Where necessary, identify and provide learning opportunities for new solution • Highlight ease of use for new system features and functions • Feature and share success stories

Effective leadership • Support the change actively and visibly • Clear vision of future • Executive leadership commitment • Leaders of people engaged

• Completed on-time and on-budget • Increased resource productivity with automated, system-based workflow processes and direct bank integrations • "Single source of truth" with real-time information and world-class reporting • Increased efficiency of the financial close process • Empowered employees to spend more time on analysis and less on transaction processing

• Increased employee and candidate engagement • Intuitive access to HR services from a wide range of devices • Empower human resources to be consultative • Reporting insights, tools and analytics • Reduce the administrative burden State-of-the-art tools will enable higher value functions in • Learning • Goals • Performance • Succession

"We measured the flower"

• Clear definition of scope – monitor and adjust as business needs require • Acceptance of cloud applications – adapt to capabilities • Understand and integrate the cloud release cycle(s) into your plans • Top management support and commitment • Proper allocation of resources to support implementation lifecycle • Strong Project Management • Proven methodology and project approach • User involvement throughout the project to begin to create buy-in and support for the new system • Redesign and alignment of business processes to support the new system • Structured change management process • Detailed implementation plan – and manage to it • Develop and execute robust testing plan • Ability to make timely decisions throughout the project

Office locations People 59 offices spread across 30 More than 8,500 states and Washington D.C. professionals in the U.S.

Reach Partners Serve 36% of companies on the 594 partners serving more 2017 Fortune 500 list and 25% of than 8,000 clients in the companies on the Russell 2000 list nation

Our services Revenue • Assurance • Tax • Advisory GT U.S. net revenue equals $1.74 billion

stats are as of 07/31/2017

Find your silver lining gt.com/silverlining

Wednesday Thursday

Cherokee Nation Businesses creates a strategic HR Global transformational cloud deployment of HCM, ERP 10:30–11:20 a.m. advantage with Oracle Cloud 9:00–9:50 a.m. and more at GP Strategies Don Bender, Grant Thornton and Robin Lacy, Cherokee Dan Mills, Grant Thornton and Pat Begley, GP Strategies | Nation Businesses | Islander B – North Convention Center Islander D – North Convention Center

Building the foundation for growth with Oracle Cloud Caesars Entertainment’s cloud transformation: The first step 10:30–11:20 a.m. Enzo Santilli, Grant Thornton and Josh Stauffer, 9:00–9:50 a.m. in the journey HarbisonWalker | Islander D – North Convention Center Jason Schwab, Grant Thornton and Alex Gilmour, Caesars Entertainment | Islander H – North Convention Center

Connected planning: Integrate budgets & capital to drive Penn National Insurance secures its future with Oracle 11:40 a.m.–12:30 p.m. growth, connect strategy 1:45–2:35 p.m. Cloud David Dawson, Michael Baker International | Tradewinds B – Devon Snyder, Grant Thornton and Thom Korber, Penn National North Convention Center Insurance | Islander D – North Convention Center

2:50–3:40 p.m. Status Go: Grant Thornton’s cloud transformation Are you being transformative enough with your cloud Devon Snyder, Grant Thornton | Islander G – North Convention 1:10–1:30 p.m. migration? Center Devon Snyder, Grant Thornton | Finance Hall

Visit Grant Thornton at kiosk 16 in the Finance showcase for a chance to win a Ring security camera!