2016 | bentallkennedy.com
TENANT MANUAL
A Resource Book for all Building Services TENANT MANUAL
121 KING WEST TENANT MANUAL
SECTION 1 SECTION 4 GENERAL BUILDING INFORMATION 4 EMERGENCY PROCEDURES 22 EMERGENCY PHONE NUMBERS 4 OCCUPANT EMERGENCY PROCEDURES 23 BUILDING MANAGEMENT OFFICE 4 OCCUPANT RESPONSIBILITIES 25 BUILDING ADDRESS 5 FIRE DRILLS 28 BUILDING HOURS OF OPERATION 5 MEDICAL EMERGENCY 30 HOLIDAY SCHEDULE 5 POWER FAILURE 31 XCHANGE CONFERENCE CENTRE 6 BOMB THREATS / THREATENING CALLS 32 MAIL SERVICE 6 EARTHQUAKE 33 SMOKE FREE ENVIRONMENT 6 TORNADO 35 BIRD FRIENDLY BUILDING PROGRAM 7 OTHER EMERGENCIES 35 RECYCLING AND WASTE 7 PARKING GENERAL INFORMATION 14 PARKING REGULATIONS 14 SECTION 5 36 BICYCLE PARKING 14 DIRECTIONS 36 CONSTRUCTION 14 PUBLIC TRANSPORTATION INFORMATION 36 PROPERTY AWARDS 15 GO TRANSIT INFORMATION PATH NETWORK 37
SECTION 2 BUILDING OPERATIONS 16 SECTION 6 38 LIGHTING 16 COMMUNITY INFORMATION AIR COMFORT / STANDARDS 16 17 ClikFIX– 24/7 TENANT SERVICES CONTACT CENTRE SECTION 7 DELIVERIES 18 TENANT CONTACT FORM 39 XCHANGE CENTRE BROCHURE 41 SECTION 3 ClikFIX BROCHURE 49 SAFETY AND SECURITY 19 19 24 HOUR SECURITY STATION SECTION 8 ACCESS CARDS 19 ABOUT BENTALL KENNEDY 50 AFTER HOURS VISITOR ACCESS 19 LOSS OF KEYS / ACCESS CARDS 19 SECURITY ESCORT SERVICE 20 SECURITY RECOMMENDATIONS 20 FIRE SAFETY: WHAT YOU MAY NOT HEAR DURING AN ALARM 21
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WELCOME TO 121 KING WEST!
This Class “A”, 26-storey office building was built in 1984 by the Standard Life Assurance Company. It is ideal for professional offices with amenities that include a tenant conference centre. Shops and services include on-site bank and ready access to additional concourse retail amenities. The building is clad in polished granite and gold-tinted glass panels featuring a sophisticated lobby with inlaid marble floors and polished granite walls. It is serviced by a bank of 11 high-speed elevators.
121 King West was awarded LEED GOLD by the Canada Green Building Council in 2013, a Certificate of Building Excellence from BOMA, 2014-2017 and is a BOMA BESt Level 3.
The property has 1 prominent piece of public art. On the northeast corner of the property stands the “Megaptera” (Great Wings), a 3.5 ton whale structure in granite by the artist George Schmerholz.
Located centre stage in Toronto’s financial district directly across from the Toronto Stock Exchange and one block from the King/ Bay intersection. There are two levels of secured underground parking. Directly connected to the PATH underground pedestrian walkway system. Easily accessible to both the TTC, subway and streetcar, and GO Transit at Union Station. Equally convenient to the Don Valley Parkway and Gardiner Expressway.
This is your“Tenant Manual” designed to provide you with most of the information you need to know about your office location.
Everything from what’s in the building to community information; this Tenant Manual is your resource to safety, security and emergency procedures for 121 King West. Please keep your Tenant Manual handy (at your workstation) to use as a resource.
Updates will occasionally be provided and can be inserted into the appropriate section of the Manual.
For quick and easy access to building Security:
SECURITY DESK – 416-863-9322
PROPERTY MANAGEMENT OFFICE – 416-363-1981
Again, welcome to 121 King West!
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EMERGENCY PHONE NUMBERS Ambulance ...... 911 Fire ...... 911 Police (Emergency) ...... 911 Metro Toronto Police ...... 416-808-5200 Building Security ...... 416-863-9322 Management Office ...... 416-363-1981 ClikFIX...... 1-866-ClikFIX (254-5349)
NEAREST HOSPITALS: St. Michael’s Hospital, 30 Bond Street...... 416-360-4000 Toronto General Hospital, 200 Elizabeth Street...... 416-340-4800 Mount Sinai Hospital, 600 University Avenue...... 416-596-4200
UTILITIES AND OTHER IMPORTANT SERVICES: City of Toronto - Water ...... 416-395-6830 Enbridge Gas ...... 416-447-4911 Toronto Hydro………… ...... 416-542-3100 City of Toronto ...... 416-338-0338 Animal Control ...... 416-338-7297
BUILDING MANAGEMENT OFFICE The Bentall Kennedy (Canada) Limited Partnership Management Office is located in 121 King Street West, Suite 1901 Tel. 416-363-1981 Fax. 416-363-1363
Office Hours: 8:30 am to 5:00 pm
General Manager Terry Flynn Operations Supervisor Robert Matta Operations Manager Peter Westwood Building Operator Don Miller Assistant Property Manager Gena G. Echegaray Builing Operator Tom Vincent Property Administrator Brenda Davidson Building Operator Nelson Castro Administrative Assistant Nadia Khan Building Operator Kevin Trayling
Tenant Services Coordinator Jill Tate Xchange Conference Centre
Building maintenance and service requests should be directed to ClikFIX, our Tenant Service Contact Centre, available 24/7 at 1-866-ClikFIX (254-5349) or via email [email protected]
For more details about ClikFIX, please see page 49.
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BUILDING ADDRESS 121 King Street West Toronto, Ontario M5H 3T9
BUILDING HOURS OF OPERATION General Building Access: 5:00 am – 2:00 am King St. West Lobby Doors 5:00 am – 7:00 pm South Side Lobby Doors
Elevator Access: 7:00 am – 6:00 pm Monday to Friday
A card programmed for “24 hour access” is required for entry to the building and tenant space at all other times.
Security: 24 hours, 7 days a week, 365 days a year
Parking Facilities: 365 days a year, no overnight parking
HOLIDAY SCHEDULE Building management observes all Ontario Statutory Holidays. In cases where statutory holidays fall on a weekend, the holiday will generally be observed on the following Monday.
We offer limited services during the following holidays:
New Year’s Day Civic Holiday (Simcoe Day)
Family Day Labour Day
Good Friday Thanksgiving
Victoria Day Christmas
Canada Day Boxing Day
Building Security and ClikFIX are available, regardless of the holiday schedule.
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XCHANGE CONFERENCE CENTRE Enjoy the added convenience of extending your own office. The XCHANGE Conference Centre was designed to be as adept at hosting your regular meetings, training sessions, seminars and annual general meetings, as it is a location for receptions and special events. Features include a fully equipped kitchen and service room with fax, photocopier and printer. The Centre offers the highest quality telecommunications capabilities, audiovisual equipment and computer terminal login stations.
Our Tenant Services Coordinator is there to provide assistance in planning meetings and coordinating events, equipment and catering if required.
The Xchange Conference Centre provides “uninterrupted time” for important meetings away from office concerns while eliminating transportation costs, lost time and outside rentals.
For bookings please contact our Tenant Services Coordinator, Jill Tate
Phone: 416-361-9277 Email: [email protected]
XCHANGE Conference Centre Contact Numbers Phone: 416-361-9277 Fax: 416-361-9474
MAIL SERVICE On-site mail boxes are located on the Concourse Level, courier parking area. Please contact the Management Office at416-363-1981 to set-up a mail box. Canada Post delivery is from Monday to Friday around noon.
A full service post office is located at 66 Wellington Street West, unit 52B in the Toronto Dominion Centre Phone: 1-866-607-6301
Alternative arrangements can be made directly with Canada Post regarding deliveries. For more information, please visit www.canadapost.com.
SMOKE FREE ENVIRONMENT There is a smoke free policy throughout the complex, including tenant premises, all common areas such as the parking garage, loading dock, elevator lobbies, building entrances, rest rooms, stairwells, and elevators. (Toronto By-law Number 23-88).
Smoking is not allowed within 30 feet or 9 meters of outside entry doors or near air intakes in accordance with Provincial law.
Local City By-laws will be enforced.
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BIRD FRIENDLY BUILDING PROGRAM At Bentall Kennedy we are very concerned with the number of birds that are killed each year by collisions with office buildings (particularly in the spring and fall migratory seasons). There are a few simple steps that we can follow to greatly reduce the damage done to our feathered friends. F.L.A.P. (Fatal Light Awareness Program), a group dedicated to the preservation of migrating birds, in co-operation with the World Wildlife Fund, has outlined a prevention program of which the main element is the reduction of building lighting at night.
PLEASE, THE LAST THING YOU DO EACH NIGHT TO HELP OUR FEATHERY FRIENDS IN FLIGHT CLOSE THE BLINDS AND / OR TURN OFF THE LIGHTS!
If you see an injured bird, do not attempt to rescue it. Call Building Operations or Security.
RECYCLING AND WASTE At Bentall Kennedy we are firmly committed to the environment and have implemented a comprehensive recycling program. With everyone’s participation, we will be successful in creating minimal waste throughout the building.
A single stream recycling program is in operation in this building. Each office or workstation is supplied with a “deskside recycler.” This system will allow you to recycle at your desk, as well, your kitchen and photocopy room will contain recycling bins. Please use these bins for paper, glass, plastic bottles and cans. Do not use these bins for food or liquid waste.
We also provide an organic waste bin located in the kitchen.
(Please note that Confidential Information should be disposed of in accordance with your company policies.)
If you are unsure as to what items are recyclable or if you require any additional boxes or bins call 1-866-ClikFIX (254-5349).
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PLASTICS, CANS, BOTTLES & COFFEE CUPS Plastics, Glass Bottles Aluminum & Steel Cans Milk & Juice Cartons Tetra Paks Disposable Coee Cups & Lids Yogurt Containers *Please remove all food waste before recycling
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PAPER O ce Paper* Post-it Notes File Folders Newspapers & Magazines Envelopes Dry Paper Plates Boxboard** *Please shred confidential documents **Please flatten all corrugated cardboard and tuck behind recycling bins
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ORGANICS
Food Waste Coee Grounds & Filters Tea Bags Egg Shells Plant Waste Meat, Fish & Bones NO PAPER PRODUCTS
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LANDFILL
Styrofoam* Soiled Paper Plates Plastic Cutlery & Straws Sandwich Wrap NO ELECTRONIC WASTE *For large quantities of Styrofoam, please contact the Property Management team to coordinate disposal
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E-WASTE Also as part of the Bentall Kennedy ForeverGreen program, in the building lobby you will find a Recycling Unit for toner, dry batteries and cell phones.
WRITING INSTRUMENTS We collect used writing instruments for Terracycle Canada which are then turned into park benches, waste bins & more. Accepted items: pens + caps, pencils, mechanical pencils, markers, highlighters, etc.
For more info, please visit www.terracycle.ca
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121 King West RECYCLING AT A GLANCE
DESK SIDE BINS
PLASTICS PAPER LANDFILL ORGANICS CANS, BOTTLES & COFFEE CUPS O ce Paper* Styrofoam* Food Waste Plastics, Glass Bottles Post-it Notes Soiled Paper Plates Coee Grounds & Filters Aluminum & Steel Cans File Folders Plastic Cutlery & Straws Tea Bags Milk & Juice Cartons Newspapers & Magazines Sandwich Wrap Egg Shells Tetra Paks Envelopes Plant Waste Disposable Coee Cups & Lids Dry Paper Plates NO ELECTRONIC WASTE Meat, Fish & Bones Yogurt Containers Boxboard** *For large quantities of Styrofoam, please contact the NO PAPER PRODUCTS Property Management team to coordinate disposal *Please remove all food waste before recycling *Please shred confidential documents **Please flatten all corrugated cardboard and tuck behind recycling bins
LUNCH ROOM / KITCHEN
PLASTICS ORGANICS LANDFILL CANS, BOTTLES & COFFEE CUPS Food Waste Egg Shells Styrofoam* Plastics, Glass Bottles Coee Grounds & Filters Plant Waste Soiled Paper Plates Aluminum & Steel Cans Tea Bags Meat, Fish & Bones Plastic Cutlery & Straws Milk & Juice Cartons, Tetra Paks Sandwich Wrap Disposable Coee Cups & Lids NO PAPER PRODUCTS Yogurt Containers NO ELECTRONIC WASTE
*Please remove all food waste before recycling *For large quantities of Styrofoam, please contact the Property Management team to coordinate disposal
COPY / SUPPLIES ROOM
PAPER WRITING
O ce Paper* INSTRUMENTS Post-it Notes Pens & Caps File Folders Pencils Newspapers & Magazines Mechanical Pencils Envelopes Markers & Caps Dry Paper Plates Highlighters & Caps Boxboard** Permanent Markers & Caps
*Please shred confidential documents **Please flatten all corrugated cardboard and tuck behind recycling bins
E-WASTE
OTHER E-WASTE
Any item with a plug, desktop telephones, E-WASTE BATTERIES small appliances, etc.
Cell Phones Contact: (when full, deposit to Pagers the recycling centre in the Computers & Peripherals back entrance of the lobby) Televisions Stereos & Speakers Printers & Photocopiers Cameras Cables BATTERIES & clikFIX.com CELLPHONES service@clikfix.com TEL : 1.866.254.5349 NO TONERS – please return FAX : 604.661.5004 to your supplier
WASTE AND RECYCLING SERVICE PROVIDERS: Wasteco (Wasteco.ca) Terracycle Canada (Terracycle.ca) Ontario Electronic Stewardship Located at Back Entrance of 121 King St. W. (RecycleYourElectronics.ca)
Thanks for doing your part to help the environment.
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PARKING GENERAL INFORMATION The building offers two levels of secured underground parking (184 stalls). Please contact Impark for monthly parking information:
Amlita Clarke, Site Manager 178 Queens Quay East, Toronto, Ontario, Canada M5A 1B4 tel. 416-597-8008, cell. 416-844-5853, fax. 416-369-1802 [email protected], www.impark.com
PARKING RATES: HST included. 5:00 am – 9:00 am Early Bird Special $22.00 out by 6:00 pm Daily Maximum Monday to Friday $27.00 Weekends & Holidays Daily Maximum $10.00 9:00 am – 6:00 pm Mon – Sun - Evenings Flat Rate $10.00 6:00 pm – 12:00 am Monthly Random Parking Mon – Sun including Holidays $377.25 Monthly Reserved Parking 24 hour lot access $508.50
PARKING REGULATIONS The parking facility is available 365 days of the year, no overnight parking is allowed.
BICYCLE PARKING A limited number of bicycle storage stalls are available in two areas on the Concourse Level of the garage on a first come first serve basis.
CONSTRUCTION Bentall Kennedy has a Design and Construction Policy and Standards for use by all existing and potential tenants, designers and contractors, and any others who design or construct improvements, alterations, renovations or other changes at Bentall Kennedy properties.
Any proposed alterations to tenant space must be approved by Bentall Kennedy before work may begin. Please contact the General Manager before any plans are drawn up. Details of specifications are listed in the Design Criteria Manual under “Construction, Renovations and Alterations”.
If you require further information or clarification, please contact Building Management.
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PROPERTY AWARDS 121 King West achieved LEED (Leadership in Energy and Environmental Design) GOLD status in 2013 by the Canada Green Building Council. Achieving GOLD status means this building scored between 60-79 points out of a possible 100 points. In preparation, our building underwent a series of environment upgrades and efficiency improvements. The building was then evaluated on criteria which included: sustainability sites, water efficiency, energy & atmosphere, materials & resources, indoor environmental quality, innovations in operations and regional priority.
The building also achieved BOMA BEST Level 3. The building has met all BOMA BEST practices and has achieved a score of 80 – 89% on the BOMA BEST assessment. The building is moving towards better energy and environmental performance through improved management practices.
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SECTION 2
BUILDING OPERATIONS
LIGHTING
• Regular lighting hours are 7:00 am to 7:00 pm Monday to Friday and 8:00 am – 1:00 pm on Saturdays.
• There are 8 zones per floor with telephone access for after hours control.
• Note that Emergency lighting will function in a general power failure, and will last for approximately 8 hours.
AIR COMFORT / STANDARDS The indoor air comfort control system in the building is designed to provide space temperatures of between 20 degrees Celsius in winter and 23 degrees Celsius in the summer.
If you have any concerns regarding heating or cooling levels, or any other request regarding the HVAC system, please contact 1-866-ClikFIX, and your concern will be addressed as quickly as possible.
Tips for Managing Office Temperature
1. On sunny and/or hot days, keep your blinds closed to maintain a constant and comfortable temperature. Lowering your shades will also help reduce glare on your computer screens.
2. Keep computer monitors and other heat-generating equipment away from thermostats to prevent false room temperature readings.
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BUILDING OPERATIONS
ClikFIX ClikFIX is Bentall Kennedy’s Tenant Service Contact Centre providing a central resource for all your service needs. For your convenience, ClikFIX personnel are available 24 hours per day, 7 days a week to receive your service request. All service requests are dispatched to the appropriate building operations personnel or approved contractor electronically.
Please call ClikFIX with any requests or questions on building operations including the following:
• Emergencies • Replacement of burnt out lights • Heating or cooling concerns • Security – lock work, (i.e. key changes, card deletions, additions or changes) • Janitorial work • Elevators • Electrical work • Special deliveries • Plumbing • Scheduling of elevators for move-ins or move-outs • Any other questions or requests that you may have regarding the building operations.
Phone 1-866-ClikFIX (254-5349)
Fax 604-661-5004
Email [email protected]
Online Form ClikFIX.com
For urgent matters, please contact us by phone so we can ensure we have the necessary information to deal with the situation promptly.
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BUILDING OPERATIONS
DELIVERIES If you have any special deliveries that may require the reservation of the Freight Elevator, please arrange the time with Security at 416-863-9322. A dolly is to be used to protect building surfaces. Reservation is on a first-come, first-served basis
Please keep in mind that the Freight Elevator will not be permitted to be locked off during regular business hours from 7:00AM to 6:30PM.
We strongly encourage you to also reserve the loading dock for large deliveries. Building Management must authorize any exceptions to this entry point. If other areas of access are approved, the mover must protect floors, walls and elevators with acceptable material to prevent damage.
Note that there are 2 loading bays and parking is available for 20 minutes.
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SAFETY AND SECURITY
24 HOUR SECURITY STATION 121 King West has a Security Officer posted at the Security Desk, located in the lobby of the building.
At any time, please call 416-863-9322 to reach Security.
ACCESS CARDS Security schedules routine patrols during normal business hours and after normal business hours. If you are in the building after hours and a security guard requests identification, please produce your access card or a valid business card and the key to your premises. Anyone who is unable to produce this information will be escorted from the building.
AFTER HOURS VISITOR ACCESS If you are expecting visitors to your area after hours, you will be required to meet them on the ground floor and escort them to your office space. Please arrange to have all visitors meet you on the ground floor after business hours.
Also please have visitors sign in and out at the Security Desk.
LOSS OF KEYS / ACCESS CARDS In the event that you lose a key or an access card, please inform your internal Facilities Co-ordinator, however in the event of an after hours emergency, please call ClikFIX at 1-866-254-5349 immediately. They can deactivate the access card and if necessary, a Locksmith can be called to re-key the lockset in question.
Ensuring security is our prime concern. Unfortunately if you lose your keys, security is unable to allow you access to your suite.
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SAFETY AND SECURITY
SECURITY ESCORT SERVICE For the safety and comfort of our tenants, Security offers an “escort service” to the underground parking. Any tenants that require an escort can request this service by calling Security at 416-863-9322. Please pre-arrange at least one half hour for a security officer to arrive.
SECURITY RECOMMENDATIONS
1. When parking your vehicle, ensure that it is locked, and that no valuables are visible in your vehicle.
2. Encourage a “clean desk” policy in your office. Lock up all valuables when not in use. Remove from sight, or take home, “laptop” computers – DO NOT leave them in their docking station.
3. Never permit strangers to freely wander through your office space.
4. Question strangers on your floor and offer assistance. If they behave suspiciously, call security for assistance immediately.
5. Consider using a “buddy system” to get to your vehicle after hours. If you are by yourself, consider a security escort to your vehicle.
6. Never allow anyone to access with you into the building or on the elevators after hours, unless known. Report anyone suspicious to security immediately.
7. Report any lost or stolen access cards to the Management Office or security immediately so they can be deactivated.
8. Report any thefts, threats, and suspicious or criminal activity to security immediately.
9. Ensure that your work area is never left unlocked when unoccupied. Assign individuals to lock appropriate doors at the end of the business day.
To record the details of any accident, injury or theft that occurs on the property, incident reports must be filed. Please notify the Management Office as soon as an incident occurs so we can follow up with the appropriate record taking. We appreciate your cooperation in answering any questions the building staff may have pertaining to the incident.
Report any suspected theft, no matter how small, to Security at 416-863-9322 immediately. You may also notify the Police Department. They may be on the trail of a thief targeting office buildings and your report may help them complete their investigation more effectively. The building’s insurance policy does not cover the theft of tenants’ personal belongings. Personal property insurance is the responsibility of each tenant.
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SAFETY AND SECURITY
FIRE SAFETY: WHAT YOU MAY NOT HEAR DURING AN ALARM
Our building is equipped with a state of the art fire safety panel, designed to operate regardless of whether or not there is a person available to attend an alarm. Our fire panel, in full compliance with the Building Code, has fail-safe measures to ensure that, even if there is no one available to acknowledge and investigate the source of an alarm, a“second stage” alarm will go off requiring the entire building to evacuate. In this case, there will be no PA announcements at the time of the alarm, and occupants should follow evacuation procedures.
Of course, most often there is someone to attend the fire panel, and PA announcements will be made to better direct building occupants in their next steps. But if you hear the evacuation alarm only, with no announcements, please exit thebuilding following the instruction of your fire warden or the instructions posted at every stairwell exit (on every floor).
Your safety is our first priority. Please inform yourself of evacuation procedures and the location of emergency exits on your floor, and do not hesitate to get in touch with your office fire warden or the management office if you have any questions or concerns.
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EMERGENCY PROCEDURES
THIS BUILDING IS EQUIPPED WITH AN EXTENSIVE LIFE SAFETY SYSTEM THAT INCLUDES: • Sophisticated fire alarm system • Sprinklers (all floors) • Smoke control system • Safe exit systems • Emergency power • Trained staff to utilize these systems
To complement these systems, an emergency response plan utilizing a network of emergency response personnel has been established. This network is made up of building management, building staff and tenants.
The purpose of this plan is to provide direction to building occupants in dealing with various emergencies such as fire, earthquakes, and bomb threats. This direction is in the form of written instructions, combined with annual training classes nd drills.
The following pages outline the responsibilities and procedures of the supervisory staff on each floor. Before we address these procedures, there is some information about the building systems that you should be aware of.
FIRE ALARM SYSTEM Upon activation of any fire alarm device in the building, the following functions will automatically be activated: 1. An annunciated general alarm will sound throughout the building. 2. Fan systems will shut down. 3. Fire Department is notified via a central station supervisory service.
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EMERGENCY PROCEDURES
OCCUPANT EMERGENCY PROCEDURES This section applies to occupants (employees and/or general public) who are inside the building during an emergency.
Upon Discovery of Smoke or Fire 1. Leave the fire area immediately removing any person in immediate danger. Make sure that doors to the affected area are closed. 2. Alert building occupants by operating the nearest fire alarm pull station. 3. Before opening any doors, test the door for heat (using the back of your hand). • If the door is hot, leave the door closed and unlocked. If you in an office with no alternate exit, remain where you are and call 911 to alert them to your location. Otherwise, try an alternate exit. • If the door is not hot, brace yourself against the door and open slightly. If you feel air pressure or hot draft, close the door quickly, leaving it unlocked. If you are in a room with no alternate exit, remain where you are and call 911 to alert them to your location. Otherwise, try an alternate exit. • If the door is not hot and you did not fee air pressure or a hot draft, walk to the nearest exit and leave the building. 4. Use stairwells and/or exterior exit doors to exit. DO NOT use elevators. If you encounter fire or smoke in the stairwell, use an alternate exit. 5. If you are unable to use and alternate exit or are trapped: • Return to an office and close the door, leaving it unlocked. • Seal off all openings, which may admit smoke. • Crouch low to the floor if smoke enters the room. • Call the Fire Department at 911 and alert them to your location. • Wait to be rescued. Listen for instructions given by authorized personnel. • Remain calm. 6. Call the Fire Department at 911 when it is safe to do so. Provide them wit the building’s address and closest intersection, as well as your location and floor number. 7. If you have information relating to persons still in the building, report it immediately to building staff of Fire Department personnel. 8. Proceed to your designated assembly location. 9. Do not return to the building until it is declared safe to do so by the Fire Department.
NOTE: Doors that are equipped with electromagnetic locking devices will automatically release upon activation of the fire alarm system. These doors are identified by the sign “EMERGENCY EXIT UNLOCKED BY FIRE ALARM.”
Making a telephone call to an outside line my require dialing “9” then the number (e.g. 9-911).
The cross-over floors in this building are 5, 8, 11, 17, 22 and 26.
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EMERGENCY PROCEDURES
If You Hear a Fire Alarm 1st Stage (Alert) Signal (Intermittent Tone) During Normal Business Hours:
1. Prepare to evacuate your floor. 2. Follow the instructions given by Fire Wardens. 3. Listen for the evacuation signal. 4. Follow the instructions given over the voice communication system and those given by the Fire Department.
If you are working at a time when the office is not fully staffed, (e.g. after hours, weekend, holiday):
1. Evacuate the building using the nearest exit stair. 2. When you have evacuated, ensure building personnel are advised that you have evacuated. 3. Report to building staff or Fire Department personnel if you know of anyone still in the building, or if you saw smoke or fire. 4. Proceed to your assembly location and do not return to the building until authorized to do so by the Fire Department.
If You Hear a Fire Alarm 2nd Stage (Evacuation) Signal 1. Evacuate the building immediately, using the nearest exit. 2. Before opening your office door, test the door for heat (using the back of your hand): • If the door is hot, leave the door closed and unlocked. If you in an office with no alternate exit, remain where you are and call 911 to alert them to your location. Otherwise, try an alternate exit. • If the door is not hot, brace yourself against the door and open slightly. If you feel air pressure or hot draft, close the door quickly, leaving it unlocked. If you are in a room with no alternate exit, remain where you are and call 911 to alert them to your location. Otherwise, try an alternate exit. • If the door is not hot and you did not fee air pressure or a hot draft, walk to the nearest exit and leave the building. 3. If safe to do so, walk to your nearest exit and leave the building. Use exterior exits or stairwells only. DO NO use elevators. Close all doors behind you. 4. Follow instructions provided by Fire Wardens and the Fire Department. 5. Use and alternate exit if you encounter smoke in the stairwell. If you are unable to use an alternate exit or are trapped: • Return to an office and close the door, leaving it unlocked. • Seal off all openings, which may admit smoke. • Crouch low to the floor if smoke enters the room. • Call the Fire Department at 911 and alert them to your location. • Wait to be rescued. Listen for instructions given by authorized personnel. • Remain calm. 6. Upon leaving the building, report to building staff or Fire Department personnel if you of anyone still in the building, of if you saw smoke or fire. 7. Report to your designated assembly location to participate in a head count. 8. Do not return to your work area until an “all clear” has been given by the Fire Department.
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EMERGENCY PROCEDURES
REMAIN CALM
NOTE: Doors that are provided with electromagnetic locking devices will automatically release upon activation of the fire alarm system. These doors are identified by the sign “EMERGENCY EXIT UNLOCKED BY FIRE ALARM.”
Making a telephone call to an outside line may require dialing “9” then the number (e.g. 9-911).
The cross-over floors in this building are 5, 8, 11, 17, 22 and 26.
OCCUPANT RESPONSIBILITIES
Day to Day Duties - Occupants: 1. Know the sound of the building’s fire alarm signals and procedures to be followed upon hearing either signal. 2. Know the procedures to be followed upon discovery of smoke or fire. 3. Notify your supervisor or the Fire Warden in your area if you have a condition that you feel may inhibit your ability to evacuate the building safely without assistance. Please refer to Appendix B for additional information. 4. Participate in all fire drills and other fire safety training conducted. 5. Assist in fire prevention by noting and reporting fire hazards and unsafe conditions observed in the building (refer to the “Fire Prevention” section for more information).
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EMERGENCY PROCEDURES
FIRE PREVENTION The following fire prevention measures are noted for the purpose of creating a safe environment for occupants and building staff.
General Hazards: 1. Keep all hallways, aisles and corridors free from obstructions. 2. Ensure that all stairwell doors remain closed at all times. They should never be propped open. 3. Smoking is a major cause of fire deaths. Many fires are related to careless smoking practices. This is a non-smoking facility. 4. Avoid placing combustible materials directly in contact with an electrical outlet. 5. Do not hang anything from a fire sprinkler head.
Electrical Hazards: 1. Disconnect all electrical appliances with heating elements (e.g. coffee maker) at the end of the work day. 2. Electrical wiring that is defective, frayed, or cracked must be replaced. 3. Evidence of electrical arcing in outlets and electrical devices should mean discontinuation of use until a qualified electrician can assess the problem. 4. Avoid using extension cords wherever possible. Extension cords are designed for temporary use only. If they are to be used, they should be protected from physical damage. They should never be run under mats or carpets. 5. If a circuit breaker consistently “trips”, discontinue using the device that is causing the circuit to trip. It must be determined if the device is faulty, or if there is too much current passing through the circuit, of if the circuit wiring is at fault. Only a certified electrician should assess and repair problems in the electrical distribution system. 6. Circuit breaker panels shall not be covered or obstructed by stored material.
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Storage Areas: 1. Storage areas should be kept clean and free of rubbish. 2. Materials should be stacked to ensure stability of the piles. 3. There should be a clearance of at least 18 in. between fire sprinkler heads and stored material. 4. Light fixtures should be protected by wire guard or cage to prevent accidental breakage of light bulbs. 5. Material should not be stored directly touching an electrical outlet. 6. Electrical equipment and devices should not be operated, or connected to an electrical source in storage rooms. 7. Doors to storage rooms shall be kept closed at all times. 8. Flammable and combustible liquids should not be stored in storage rooms used for ordinary combustible materials (e.g. paper, boxes, clothing, linens, etc.). 9. Hazardous, reactive or unstable chemicals and substances shall not be stored in a storage rooms used for ordinary combustible materials. 10. Service rooms should not be used for storage.
Flammable and Combustible Liquids The handling and storage of flammable and combustible liquids are required to comply with applicable requirements of the current Ontario Fire Code (OFC). 1. Personnel using hazardous chemicals are required to be familiar with the MSDS sheets, which describe the use and handling of chemicals. 2. Do not store flammable and combustible liquids with corrosives, oxidizers, reactive chemicals, or compressed gases.
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FIRE DRILLS In accordance with the Ontario Fire Code, the building is required to hold quarterly Floor Warden Meetings, for the “Fire and Life Safety” education of tenants and staff. Fire drills for participation by Floor Wardens and tenants are held periodically throughout the year so that all tenants are able to experience one evacuation per year. Once a year all building occupants will be required to participate in a fire drill as required by the Fire Department. Whenever a second stage alarm sounds, all building personnel must evacuate. Failure to do so in a drill situation may result in a fine from the City Fire Department. Letters will be sent to your Facilities Co-ordinator outlining times and dates of these drills.
Fire Drill Instructions:
1. The Fire Alarm will sound at the designated date. An announcement will be made immediately prior to the alarm and announcements will continue during the drill.
2. Floor Wardens are to instruct all occupants in the assigned area to proceed to the nearest stairwell exit in an orderly manner. DO NOT USE ELEVATORS.
3. Enter the stairwell and proceed to the ground level exit of the stairwell and leave the building. In the interest of everyone’s safety: S DO NOT RUN DOWN THE STAIRS S DO NOT BLOCK THE STAIRWELL S DO NOT REVERSE DIRECTION R CONTINUE TO DESCEND STAIRS R STAY TO THE CENTRE & HUG THE HAND RAIL
4. The alarm will be silenced after approximately three minutes. All participants must continue to descend the stairs and evacuate the building. Proceed to the designated evacuation area (refer to the Warden’s Procedures Manual), do not congregate directly outside the building. MOVE AWAY FROM THE BUILDING.
5. Do not impair pedestrian or vehicular traffic around the building. Your designated evacuation area should be safe for you and those around you.
6. Do not re-enter the building until directed by security personnel.
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In the event of an emergency:
1. The Building Operations will report to the ground floor level of your building.
2. Fire Wardens will evacuate their assigned floors.
3. Building Response Teams made up of Maintenance Personnel will respond to the area most greatly affected by the emergency. The Team will determine the nature and severity of the emergency, and will relay findings to the Building Operations. Response Teams will then assist in evacuating the occupants (in progress).
4. When authorities arrive, they will assume control of the response.
Special Assistance In the event of an emergency Assistance Monitors are responsible for providing assistance to individuals requiring evacuation assistance. Building Operations shall maintain a current list of known mobility impaired persons, including:
1. The physically disabled (confined to wheelchairs or assisted walking devices);
2. Those suffering from injury;
3. Those with debilitating medical problems (such as heart problems or diabetes);
4. Those having severe visual or aural impairment;
5. Those suffering from a panic-induced disorder (such as anxiety or claustrophobia);
6. Those having limitations that would make using the stairwells dangerous to themselves or other evacuees.
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MEDICAL EMERGENCY 1. DO NOT move the person. If necessary, if you have been trained, and the person gives consent, administer first aid. 2. Call for an Ambulance. Dial 911. Remember to tell 911 Operator your address: 121 King Street West, Toronto, the floor, and direct the medical team to the building entrance at 121 King Street West (King St. West and York St.) . You may be asked to describe the condition of the victim. 3. Call Security at 416-863-9322 and alert them of the nature and location of the emergency. They will ensure an elevator is ready for the emergency medical team and escort them to the medical emergency. 4. While awaiting medical help, keep the person warm and comfortable. 5. If a private physician has been called, please let Security know and the doctor will be escorted to your office. 6. Post one person at the elevator lobby on your floor to lead the medical team to the person in distress.
Nearest Medical Walk In Clinic:
The Doctor’s Office – 595 Bay Street (RBC Plaza, Food Court Level)...... 416-368-6787 Poison Control ...... 416-813-5900 Distress Line ...... 416-408-4357
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POWER FAILURE Should a power failure occur, it typically would affect either an isolated area of the building or a large geographic area, which includes this building.
All suites and public areas are equipped with exit signs and emergency lights connected to an emergency power system. There is a one-minute delay when power fails, until the emergency power is activated, where the entire building will be without power. Emergency lighting will function in a general power failure, and will last for approximately 8 hours.
In the event of an electrical failure, please observe the following guidelines:
1. Contact the Management Office and Local Utility. 2. Turn off all equipment – fax machines, photocopiers, printers & computers. 3. If you are instructed to evacuate the building, lock all areas of your premises. 4. Do not congregate in the lobby areas or in the street.
If you are trapped in an elevator during a power failure, do not panic. Wait for assistance. Your elevator will cease operation, but will not fail. Do not attempt to force the doors open or escape through the roof hatch. You may activate the speaker and connect with Building Operations by pushing the alarm bell. When emergency power is activated all elevators will home to the main floor and doors will open.
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BOMB THREATS / THREATENING CALLS Every bomb threat or threatening call should be taken seriously. (Although most bomb threats or threatening calls turn out to be nothing but vicious pranks, at the time they occur, they can never be regarded as unimportant.) If you receive a bomb threat or threatening phone call:
1. Remain Calm. 2. Never transfer the call or assume the threat is a hoax. Do not argue or ridicule the caller. 3. Record details of the call as outlined on “Threatening Call Form”, if available. (Since most of these calls come through general numbers, your internal Facilities Co-ordinator has only provided these forms to specific areas). 4. Immediately report the call to your manager, internal Facilities Co-ordinator and to Building Security.
If a suspicious package is found, DO NOT DISTURB IT. Contact Security via the nearest telephone and follow his/her instructions.
If ordered to evacuate the floor please take your briefcase, lunch box, purse and small package with you. This will decrease the number of packages to be examined by the search team.
The evacuation procedures are as outlined in the fire section. Please gather in your designated assembly area.
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EARTHQUAKE
During an Earthquake: 1. If you are indoors, move immediately to a safe place. Get under a desk, table, or workbench if possible. Alternately, stand against a wall or in a corner. Watch out for falling debris or tall furniture. Stay away from windows and heavy objects that may topple or slide across the floor (i.e. bookcases, shelves, storage cupboards). 2. Do not dash for exits, since stairways may be broken and jammed with people. Remain in your office. Do not attempt to evacuate until ordered to do so. 3. Be prepared for the electricity to go out, emergency alarms to start ringing and the sprinkler system to go off. Expect to hear glass breaking, walls cracking and objects falling. 4. If you are outdoors, try to get into an open area, away from buildings and power lines. 5. There may be more than one seismic wave to the earthquake. You may feel a strong first shock that subsides and is followed by another shock. Aftershocks may also occur. These are separate quakes following the main shock, and may occur minutes, hours or even days after the original quake. Aftershocks can sometimes cause further damage as structures that were weakened in the original quake succumb to further movement of the earth.
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After an Earthquake: 1. Remain calm. Assess the situation. 2. Do not start or pass rumours. Deal with the facts known at the time 3. Re-hang dislodged telephone receivers to prevent overloading of phone lines. 4. Tend to the injured. Cover them. Administer first aid if necessary. Call for medical assistance if severe injury needs immediate attention. 5. Evaluate damage and injuries and be prepared to expedite evacuation of serious cases. 6. Check for fires and fire hazards. Put out any fires immediately, if you can. 7. Check for damage to utilities and appliances. Do not turn on electrical switches or appliances until you are sure there are no gas leaks. If the gas is shut off, only the hydro company can turn it back on. Turn off electricity if there is a potential danger from damaged wiring. Do not touch exposed or damaged electrical wire. Do not touch any wet electrical appliance that is plugged in until the electrical circuit is de-energized. Unplug the appliance carefully. Appliances that have been wet must be safety checked before using. 8. If water pipes are broken inside your premises, notify the Building Operations. Do not flush toilets until sewer lines have been inspected. 9. Immediately clean up spilled flammable liquids and other harmful materials. 10. Open closet and storage doors carefully, as objects may fall from shelves. 11. Turn on any radios that are available. 12. Do not use the telephone, except to report emergencies. 13. Do not go sightseeing. 14. Stay clear of exterior building windows and interior glass areas. 15. Proceed to the elevator lobby, if safe, and await instructions from the Building Response Teams. 16. If evacuation becomes necessary, follow your fire evacuation procedures. 17. It is possible that electricity and water will be cut off either due to the quake or by Building Operations for the safety of the occupants. 18. If you discover a fire, then activate the nearest pull station, even if the fire alarm is already sounding. This will allow response teams to more accurately pinpoint the location of the fire. Follow previous ‘If you discover a fire’ section of this manual.
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TORNADO
During a Tornado: In the unlikely event of a tornado, there are several things you should remember that will reduce your personal risk. If a tornado strikes: 1. Remain calm and reassure others. 2. Keep clear of shelves and high stacked materials. 3. Stay away from windows and glass dividers. Move toward the centre of the building as soon as possible. 4. Remain on the floor you are on until otherwise instructed. You are safer inside the building than outside on the street.
After a Tornado: 1. Assemble in the area designated by your Floor Warden. 2. Listen for instructions from your Floor Warden, over the speaker system, or from emergency personnel. You may be asked to help assess conditions, serve as a runner, or organize an evacuation. 3. Do not use the elevators. Elevators will automatically descend to the main floor and open their doors. Stay in the elevator lobby. 4. Do not use the telephones. Switchboards, especially those of police, hospitals and other emergency centres, will be jammed immediately following an earthquake. Use a radio to obtain information from your local radio station. 5. Be careful when moving about. There may be dangers from gas leaks, electric wiring or broken glass.
OTHER EMERGENCIES In case of any other emergency evacuation, all occupants will be advised by the Chief Fire Warden to leave the building. Tenants should remain away from the building until the emergency is over.
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DIRECTIONS
FROM THE WEST: Take the QEW to the Gardiner Expressway Eastbound toward Toronto, exit at York Street. Travel north on York Street to King and York Streets. Underground parking is available off York Street entrance.
FROM THE EAST: Take the DVP south to the Gardiner Expressway, go west to York Street. Travel north on York Street to York and King Streets. Underground parking is available off York Street entrance.
PUBLIC TRANSPORTATION Located directly on the King 504 streetcar line with easy access to St. Andrews subway station on the University line and King Station on the Yonge line. A quick walk above ground or underground via the Path to Union Station with access to Go Transit train and bus services and Via Rail.
GO TRANSIT INFORMATION It is a quick walk from 121 King Street West to Union Station where you can access Go Transit train and bus services and Via Rail. GO Trains and GO Buses service area includes Hamilton and Kitchener-Waterloo in the west to Newcastle and Peterborough in the east, and from Orangeville, Barrie and Beaverton in the north to Niagara Falls in the south. With connections to every municipal transit system in the Greater Toronto and Hamilton areas, including the Toronto Transit Commission (TTC). For more information on Go Transit call 416-869-3200 or visit www.gotransit.com
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PATH NETWORK From 121 King Street West you have direct access to the PATH, the largest underground shopping complex in the world. Visit www.torontopath.com to find shops and a map to help guide you to shops, services and public transit routes.
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COMMUNITY INFORMATION
Located in the heart of the Financial District, 121 King West stands on the southeast corner of King Street West and York Street. With shops, restaurants, nightclubs, hotels, business services and much more.
Also close by is the Entertainment District home to theatres and performing arts centres, Toronto’s four major-league sports teams, and an array of cultural and family attractions.
The Toronto Eaton Centre with a selection of more than 230 retailers, restaurants and services is also nearby, accessible on foot or on the Yonge subway line, via Dundas Station and Queen Station.
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TENANT CONTACT FORM To better serve our tenants, please provide the names and phone numbers of the persons who should be contacted in the event of an emergency situation in your tenant space after regular business hours. Also, please indicate if all correspondence should be forwarded to the property address or to your head office. Please complete and return this form and advise us of any changes in the information below as they occur.
Date Completed: ______Office Population:______
SEND CORRESPONDENCE HERE? YES Site Information NO Company Name: Building Address (Including Postal Code): Unit #: Office Telephone: Office Facsimile: Office E-mail: Phone: Contact Name: E-mail:
Head Office Information
Company Name: Mailing Address (Including Postal Code):
Contact Name: Phone: Position: Facsimile: E-mail: Accounts Payable Information Contact Name: Phone: Position: Facsimile: Email:
After Hours Emergencies
Emergency Contact (1) Name: Home #: Cellular #: E-mail:
Emergency Contact (2) Name: Home #: Cellular #: E-mail:
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FIRE WARDEN CONTACT
Fire Warden Contact (1) Name: ______Home #: ______Cellular #: ______Email: ______
Fire Warden Contact (2) Name: ______Home #: ______Cellular #: ______Email: ______
SECURITY CONTACT (Pass Cards, Incidents, Audits, Hardware)
Security Contact (1) Name: ______Home #: ______Cellular #: ______Email: ______
Security Contact (2) Name: ______Home #: ______Cellular #: ______Email: ______
AUTHORIZED CONTACTS FOR EXPENDITURES (i.e. After Hours HVAC)
Procurement Contact (1) Name: ______Home #: ______Cellular #: ______Email: ______
Procurement Contact (2) Name: ______Home #: ______Cellular #: ______Email: ______
Please send via e-mail, facsimile, mail or deliver to: Bentall Kennedy (Canada) Limited Partnership 121 King St. West, Suite 1901, Toronto, ON M5H 3T9 Fax: 416-363-1363 [email protected] Attention: Brenda Davidson
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ClikFIX is Bentall Kennedy’s Tenant Service Contact Centre providing a central resource for all your service needs.
DESIGNED TO MAKE IT EASY FOR YOU.
For your convenience, ClikFIX personnel are available 24 hours per day, 7 days a week to receive your service request. Simply contact us:
ONLINE FORM PHONE EMAIL FAX ClikFIX.com 1.866.254.5349 [email protected] 604.661.5004 1.866.ClikFIX
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ABOUT BENTALL KENNEDY
Bentall originated as a small construction company in 1911, ultimately emerging as the largest Canadian-based real estate advisory and services organization. Kennedy Associates was established in 1978 and grew to become America’s largest independent real estate advisor. The two companies joined forces under a strategic partnership in 2006 and in late 2010, created a comprehensive, North America-wide services plat- form that is soundly supported by unparalleled depth of real estate knowledge and experience.
In September 2015, Bentall Kennedy was acquired by SunLife Financial, combining our real estate management and services platform.
At Bentall Kennedy our foundation is service and we have been working hard to improve the environmental and social performance of the buildings we manage. This is our For- everGreen program. Vital to the success of ForeverGreen is the involvement of you, our tenants. As part of the program we have developed resources to support your organization’s Green Team or tenant committee, help you raise awareness, and identify priority projects in order to make your work- place a clean, green and more enjoyable space to work.
Disclaimer: Although we have done our best to ensure that all the information in this Employee Tenant Manual is accurate, we accept no responsibility for any errors or omissions, on the part of Bentall Kennedy or on the part of any and all personnel/ companies who have provided information contained herein. Information in this Tenant Manual is subject to change without notice.
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