KNOXVILLE (TYS) ATCT TABLE OF CONTENTS Welcome Letter 3 Knoxville Tower Today 4 Knoxville Tower Leadership Team 7 Our Expectations of All Employees 8 Policies 9 Local Area Information 12 Sporting and Special Events 15 Restaurants of Note 16 Online Resources 16 Knoxville Tower and Airport Area Map 18 Knoxville Tower Directory 21 2 Welcome Letter Dear New Employee, Welcome to Knoxville Air Traffic Control Tower! Here you will have an opportunity to work with an outstanding team of professionals that help make TYS a great place to work and develop your skills. Your knowledge, abilities and positive attitude made you a highly regarded addition to our team, and I am certain that you will make a positive impact on our future. All of us want to make your tenure at this facility as enjoyable and rewarding as possible. Please feel free to ask any questions and express your thoughts and ideas to the staff and management. Our aim is to create an informal atmosphere and involve everyone in the process of making our facility an exceptional place to work. I look forward to working with you, and would like to welcome you again to our team! Sincerely, Tamera L. Easterday Knoxville Tower/TRACON Manager 3 Knoxville Tower Today Knoxville (TYS) ATCT is a Level 8 combined Tower and TRACON that provides radar services using an ASR-9 Radar and ARTS IIE Automated Radar Tracking System. Knoxville Tower provides air traffic services within an approximately 35 mile radius of Knoxville's McGhee Tyson Airport at altitudes of 10,000 feet and below. Knoxville Tower began operating in its present location in September, 1987. At 80 feet in height, the tower is nearly twice as tall as its predecessor which was located on top of the old passenger terminal building. The tower handles a mixture of cargo, military and civil flights and has averaged approximately 165,000 services annually over the last 15 years. There are currently 38 Air Traffic employees assigned to Knoxville Tower and 15 employees assigned to the Technical Operations System Service Center--the group responsible for maintenance of navigation aids, radar, communications, FAA buildings and numerous other pieces of equipment. Although McGhee Tyson is the municipal airport for the City of Knoxville, Tennessee, the airport is actually located partly in the city of Alcoa, Tennessee and the community of Louisville, Tennessee. McGhee Tyson Airport was named after Lt. Charles McGhee Tyson, a naval aviator from Knoxville, who died in an aircraft accident in the North Sea near the end of World War I. His parents donated land to be used as Knoxville's original airport with the agreement that the airport be named after their son. Knoxville serves as the gateway to the Great Smoky Mountains National Park and is the home to the University of Tennessee's main campus. Many industrial manufacturers such as the Aluminum Company of America, Sea Ray Boats, Clayton Homes, Denso, and DeRoyal Industries are located in the area. McGhee Tyson Airport has two parallel runways, both measuring 9,000 feet, and covers approximately 2,000 acres. The facility is managed by the MKAA (Metropolitan Knoxville Airport Authority), a non-profit organization founded in the late 1970s. 4 McGhee Tyson Air National Guard Base, located on the airport, is home to a number of military units including the 134th Air Refueling Wing operating the KC-135R aircraft, 119th Command and Control Squadron, 228th Combat Communications Squadron of the Tennessee Air National Guard. The Tennessee Army National Guard's 278th Air Cavalry Regiment operates the OH-58 Kiowa from the Army Aviation Support Facility #2 on McGhee Tyson Airport. Finally, the Air National Guard Training and Education Center, which provides professional military training for the entire Air National Guard is located on McGhee Tyson Air National Guard Base. Commercial carriers serving McGhee Tyson Airport include Allegiant, American, Continental, Delta, Northwest, United and USAir airlines. McGhee Tyson Airport serves approximately 1.75 million passengers each year. McGhee Tyson Airport also has an air cargo terminal which is used by Federal Express and United Parcel Service. Over 97 million pounds of freight passed through McGhee Tyson Airport in 2008. 5 Knoxville Tower Organizational Chart Air Traffic Manager Tamera L. Easterday Front Line Managers Administrative Staff Mark S. Mustard QA/Automation: Randy Rogers Geoffrey A. Wrigh t Training: Vince Contessa Fred Renault Secretary: Suellen Rhyne Controllers Team 1 Team 2 Team 3 Team 4 Team 5 Team 6 Team 7 6 Knoxville Tower Air Traffic Manager Tamera Easterday Air Traffic Manager Knoxville Tower (TYS) Tamera joined the FAA in 1981 as an air traffic controller in Miami, Florida (ZMA). Also while serving in Miami, she was the Co- Operative Education Coordinator and provided oversight to 54 College Co-Ops doing a work-study program with the FAA. After leaving Miami, she served as a controller at TRI-Cities Tower (TRI), a Quality Assurance/Training Specialist at TYS ATCT, a supervisor at Chattanooga (CHA), and the Support Manager at Louisville, (SDF). Additionally, she served as an Evaluation Specialist for Headquarters and also as a Safety Risk Management (SRM) specialist for Headquarters, before returning to her hometown of Knoxville to serve as the current Air Traffic Manager. Tamera spends her spare time traveling and hiking and enjoying the outdoors at her cabin in the TN. Mountains. 7 Our Expectations of All Employees Knoxville Tower's leadership team expects all employees to : 1. Come to work, be on time 2. Be prepared – mentally and physically 3. Understand leave policy and manage your leave appropriately 4. Be cooperative and professional 5. Treat people with respect and dignity 6. Take initiative 7. Be accountable 8. Lead by example – be a good role model 9. Do not tolerate or engage in any form of harassment or discrimination 10. Actively participate in training 11. Know your airspace and systems, know your equipment 12. Use prescribed phraseology/correct facility and equipment names 13. Follow rules and procedures 14. Be open to feedback – provide honest information 15. Be an effective team member 8 Policies The section below presents a sampling of policies and procedures for Knoxville Tower: Reporting for Duty Unless instructed otherwise, report to work at 07:30 a.m. on your first day. Knoxville Tower is located inside the perimeter of the McGhee Tyson Air National Guard Base. It will be necessary to present your FAA Identification Card to the Security Police officers at the main gate each time you enter the base. If Knoxville Tower is your first FAA duty station, a temporary badge will be issued to you while your permanent identification card is being prepared. We will also add your name to a roster of tower employees which is provided to Security Police personnel in the event you do not have an FAA Identification card. Until your permanent identification card arrives, it will be necessary to present your driver's license to the guard at the gate each time you come to the tower. Hours of Duty Normal hours of duty during the classroom training phase are 07:30 a.m. until 4:00 p.m. Monday through Friday. While in the classroom, students will be on holiday leave on all federal holidays. During the classroom phase of your training, you will be allowed to leave the facility for your meal break. Once you have completed the classroom training and are assigned to the operational schedule, you are subject to recall to the operational quarters and may not leave the facility during your shift except while on leave or an approved absence. Parking There are parking spaces in front of and on the left side of the tower as you enter the gate. There are two spaces reserved across from the main entrance to the administrative offices which are reserved for visitors. There are reserved parking places at the rear of the building for government vehicle parking. All other parking spaces may be used by any employee. 9 Security and Building Access Access to the tower property through the FAA gate and entrance to the tower building is controlled through either the use of a card reader or speaker phone. When you drive up to the entrance, wave your access card in front of the card reader and the gate will open. There are card readers located inside the front door of the main building, to the right of the sidewalk at the entrance to the link area between the tower and the base building and at the rear of the building. If you do not have your access card, it will be necessary to enter through the main entrance to the main building and press the speaker box on the wall to your right. Someone will verify your identity and allow you to access the building. Access control cards are not required to enter areas inside the building. FAA Identification Cards FAA Identification cards will be prepared shortly after your arrival. If this is your first FAA facility other than the academy, it will be necessary to complete an application for a new identification card and have your photograph taken. The documents will be sent to the servicing security organization in Atlanta and the identification card will be complete. Identification cards are required to be displayed at all times while on FAA property. Guests and Visitors As long as security condition levels allow, visitors are allowed in the building but are required to be escorted at all times. Tours are normally conducted during administrative hours of 07:30 a.m. to 4:00 p.m. Monday through Friday. Persons requesting tours are required to coordinate their visit with Vince Contessa, the facility training specialist.