KNOXVILLE (TYS) ATCT

TABLE OF CONTENTS

Welcome Letter 3 Knoxville Tower Today 4 Knoxville Tower Leadership Team 7 Our Expectations of All Employees 8 Policies 9 Local Area Information 12 Sporting and Special Events 15 Restaurants of Note 16 Online Resources 16 Knoxville Tower and Airport Area Map 18 Knoxville Tower Directory 21

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Welcome Letter

Dear New Employee,

Welcome to Knoxville Air Traffic Control Tower! Here you will have an opportunity to work with an outstanding team of professionals that help make TYS a great place to work and develop your skills. Your knowledge, abilities and positive attitude made you a highly regarded addition to our team, and I am certain that you will make a positive impact on our future.

All of us want to make your tenure at this facility as enjoyable and rewarding as possible. Please feel free to ask any questions and express your thoughts and ideas to the staff and management. Our aim is to create an informal atmosphere and involve everyone in the process of making our facility an exceptional place to work.

I look forward to working with you, and would like to welcome you again to our team!

Sincerely,

Tamera L. Easterday Knoxville Tower/TRACON Manager

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Knoxville Tower Today

Knoxville (TYS) ATCT is a Level 8 combined Tower and TRACON that provides radar services using an ASR-9 Radar and ARTS IIE Automated Radar Tracking System. Knoxville Tower provides air traffic services within an approximately 35 mile radius of Knoxville's McGhee Tyson Airport at altitudes of 10,000 feet and below.

Knoxville Tower began operating in its present location in September, 1987. At 80 feet in height, the tower is nearly twice as tall as its predecessor which was located on top of the old passenger terminal building. The tower handles a mixture of cargo, military and civil flights and has averaged approximately 165,000 services annually over the last 15 years. There are currently 38 Air Traffic employees assigned to Knoxville Tower and 15 employees assigned to the Technical Operations System Service Center--the group responsible for maintenance of navigation aids, radar, communications, FAA buildings and numerous other pieces of equipment.

Although McGhee Tyson is the municipal airport for the City of Knoxville, Tennessee, the airport is actually located partly in the city of Alcoa, Tennessee and the community of Louisville, Tennessee. McGhee Tyson Airport was named after Lt. Charles McGhee Tyson, a naval aviator from Knoxville, who died in an aircraft accident in the North Sea near the end of World War I. His parents donated land to be used as Knoxville's original airport with the agreement that the airport be named after their son.

Knoxville serves as the gateway to the Great Smoky Mountains National Park and is the home to the University of Tennessee's main campus. Many industrial manufacturers such as the Aluminum Company of America, Sea Ray Boats, Clayton Homes, Denso, and DeRoyal Industries are located in the area.

McGhee Tyson Airport has two parallel runways, both measuring 9,000 feet, and covers approximately 2,000 acres. The facility is managed by the MKAA (Metropolitan Knoxville Airport Authority), a non-profit organization founded in the late 1970s.

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McGhee Tyson Air National Guard Base, located on the airport, is home to a number of military units including the 134th Air Refueling Wing operating the KC-135R aircraft, 119th Command and Control Squadron, 228th Combat Communications Squadron of the Tennessee Air National Guard. The Tennessee Army National Guard's 278th Air Cavalry Regiment operates the OH-58 Kiowa from the Army Aviation Support Facility #2 on McGhee Tyson Airport. Finally, the Air National Guard Training and Education Center, which provides professional military training for the entire Air National Guard is located on McGhee Tyson Air National Guard Base.

Commercial carriers serving McGhee Tyson Airport include Allegiant, American, Continental, Delta, Northwest, United and USAir airlines. McGhee Tyson Airport serves approximately 1.75 million passengers each year.

McGhee Tyson Airport also has an air cargo terminal which is used by Federal Express and United Parcel Service. Over 97 million pounds of freight passed through McGhee Tyson Airport in 2008.

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Knoxville Tower Organizational Chart

Air Traffic Manager

Tamera L. Easterday

Front Line Managers Administrative Staff

Mark S. Mustard QA/Automation: Randy Rogers Geoffrey A. Wrigh t Training: Vince Contessa Fred Renault Secretary: Suellen Rhyne

Controllers

Team 1 Team 2 Team 3 Team 4 Team 5 Team 6 Team 7

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Knoxville Tower Air Traffic Manager

Tamera Easterday Air Traffic Manager Knoxville Tower (TYS)

Tamera joined the FAA in 1981 as an air traffic controller in Miami, Florida (ZMA). Also while serving in Miami, she was the Co- Operative Education Coordinator and provided oversight to 54 College Co-Ops doing a work-study program with the FAA. After leaving Miami, she served as a controller at TRI-Cities Tower (TRI), a Quality Assurance/Training Specialist at TYS ATCT, a supervisor at Chattanooga (CHA), and the Support Manager at Louisville, (SDF). Additionally, she served as an Evaluation Specialist for Headquarters and also as a Safety Risk Management (SRM) specialist for Headquarters, before returning to her hometown of Knoxville to serve as the current Air Traffic Manager.

Tamera spends her spare time traveling and hiking and enjoying the outdoors at her cabin in the TN. Mountains.

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Our Expectations of All Employees

Knoxville Tower's leadership team expects all employees to :

1. Come to work, be on time 2. Be prepared – mentally and physically 3. Understand leave policy and manage your leave appropriately 4. Be cooperative and professional 5. Treat people with respect and dignity 6. Take initiative 7. Be accountable 8. Lead by example – be a good role model 9. Do not tolerate or engage in any form of harassment or discrimination 10. Actively participate in training 11. Know your airspace and systems, know your equipment 12. Use prescribed phraseology/correct facility and equipment names 13. Follow rules and procedures 14. Be open to feedback – provide honest information 15. Be an effective team member

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Policies

The section below presents a sampling of policies and procedures for Knoxville Tower:

Reporting for Duty

Unless instructed otherwise, report to work at 07:30 a.m. on your first day. Knoxville Tower is located inside the perimeter of the McGhee Tyson Air National Guard Base. It will be necessary to present your FAA Identification Card to the Security Police officers at the main gate each time you enter the base. If Knoxville Tower is your first FAA duty station, a temporary badge will be issued to you while your permanent identification card is being prepared. We will also add your name to a roster of tower employees which is provided to Security Police personnel in the event you do not have an FAA Identification card. Until your permanent identification card arrives, it will be necessary to present your driver's license to the guard at the gate each time you come to the tower.

Hours of Duty

Normal hours of duty during the classroom training phase are 07:30 a.m. until 4:00 p.m. Monday through Friday. While in the classroom, students will be on holiday leave on all federal holidays. During the classroom phase of your training, you will be allowed to leave the facility for your meal break. Once you have completed the classroom training and are assigned to the operational schedule, you are subject to recall to the operational quarters and may not leave the facility during your shift except while on leave or an approved absence.

Parking

There are parking spaces in front of and on the left side of the tower as you enter the gate. There are two spaces reserved across from the main entrance to the administrative offices which are reserved for visitors. There are reserved parking places at the rear of the building for government vehicle parking. All other parking spaces may be used by any employee.

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Security and Building Access

Access to the tower property through the FAA gate and entrance to the tower building is controlled through either the use of a card reader or speaker phone. When you drive up to the entrance, wave your access card in front of the card reader and the gate will open. There are card readers located inside the front door of the main building, to the right of the sidewalk at the entrance to the link area between the tower and the base building and at the rear of the building. If you do not have your access card, it will be necessary to enter through the main entrance to the main building and press the speaker box on the wall to your right. Someone will verify your identity and allow you to access the building. Access control cards are not required to enter areas inside the building.

FAA Identification Cards

FAA Identification cards will be prepared shortly after your arrival. If this is your first FAA facility other than the academy, it will be necessary to complete an application for a new identification card and have your photograph taken. The documents will be sent to the servicing security organization in Atlanta and the identification card will be complete. Identification cards are required to be displayed at all times while on FAA property.

Guests and Visitors

As long as security condition levels allow, visitors are allowed in the building but are required to be escorted at all times. Tours are normally conducted during administrative hours of 07:30 a.m. to 4:00 p.m. Monday through Friday. Persons requesting tours are required to coordinate their visit with Vince Contessa, the facility training specialist. Foreign visitors are not allowed to enter the facility unless approval has been granted by the FAA Security Office--a process which takes several weeks to complete. If a family member is coming to the tower to visit you while on duty, it will be necessary to announce their arrival to the Security Police Dispatcher who will, in turn, notify the front gate. Family members accompanying an employee with an FAA identification card are not required to be pre-announced to Security Police.

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Cell Phones

Cellular telephones are not permitted to be used in operational quarters due to possible interference with communication equipment. Additionally, MP3 players may not be used in operational quarters.

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Local Area Information

Knoxville Profile

It is no wonder that you have been hearing about Knoxville from your family and friends! Located in the South Central region of the U.S., Knoxville and the surrounding areas near TYS ATCT sit near the head of the Tennessee River navigation channel. We are located near three national parks: Great Smoky Mountains National Park , Big South Fork National Park, and Cherokee National Forest.

Clingman's Dome Overlook

Interstates 40, 75 and 81 converge in Knoxville allowing 53% of the nation's marketplace to be within a 650-mile radius of Knoxville. Another part of the desirability of the area is the four seasons and temperate climate. The annual average temperature for the area is 60 o. Monthly Averages range from 36 o in January to 77 o in July.

University of Tennessee Main Campus

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A good place to begin a tour of Knoxville is at Volunteer Landing on the riverfront, the site of the Women's Basketball Hall of Fame, which recounts the first 100 years of women's basketball. In the four-county Knoxville area are hundreds of thousands of acres of parks and recreational space, including 800 miles of forests, 800 square miles of trout streams, and seven major Tennessee Valley Authority lakes that provide more than 11,000 miles of shoreline and 1,000 square miles of water surface.

Much of Knoxville's outdoor and tourism activity centers around the Great Smoky Mountains National Park, America's most visited national preserve, with more than nine million visitors annually. The Smokies—located 45 minutes from downtown Knoxville and skirted by Gatlinburg, Pigeon Forge, Sevierville and Townsend—provide both active and passive recreation. The park boasts 800 square miles, 95 percent of which is forested, including 20 percent old-growth forest; 700 miles of trout streams; and more than 800 miles of trails.

Many more miles of trails and trout streams are found in Cherokee National Forest, an hour's drive south of Knoxville. Five whitewater rivers flow through Cherokee National Forest's 640,000 acres. Commercial outfitters will rent equipment or provide guided trips on some of the rivers. There are five state parks located nearby: Big Ridge State Park, Cove Lake State Park, Frozen Head State Park and Natural Area, Norris Dam State Park, and Panther Creek State Park.

The area's lakes, known as the Great Lakes of the South, are a major source of pleasure to residents and visitors. They include Norris Lake to the north, recognized nationwide for its striper fishing, and Melton Hill Lake in Oak Ridge, known for its world-class rowing conditions. The climate stays warm from May through September, and water skiing, sailing, and swimming are popular pastimes.

The site of the 1982 World's Fair has developed into a permanent recreation area in the heart of the city. The 266 foot-tall Sun sphere is still within the park, and is Knoxville's unofficial symbol. Visitors can take in a 365-degree view of Knoxville from 26 stories up on the observation deck of the Sun sphere.

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Historical homes are also popular with sightseers. Among the best known in Knoxville are the Armstrong-Lockett House (often called Crescent Bend because of its location in a bend of the Tennessee River), a stately mansion built in 1834 as the centerpiece of a 600-acre farm; Blount Mansion, the oldest frame house west of the Allegheny Mountains (it was built in 1792 by Governor William Blount); the Craighead-Jackson House, a brick home built in 1812 adjacent to Blount Mansion; and Ramsey House, a two-story stone structure built in 1797. James White's Fort, Knoxville's most visited historic site, is still standing on a bluff high above the Tennessee River near downtown; seven log cabins now house pioneer artifacts and furnishings, giving a glimpse into regional life of the past.

Knoxville is rich in Arts and Culture with features that include the Museum of Art, The Knoxville Symphony, the Knoxville Opera Company and wonderful venues for the arts such as the restored Tennessee Theater and the Bijou Theater. The Knoxville Symphony also performs concerts at the Knoxville Civic Auditorium.

The Knoxville Museum of Art, located on the World's Fair Site in the downtown area, has numerous works of art in its permanent collection. Additionally, the museum has temporary displays of works such as glass, wood and paintings. The area also has a large presence of craftsmen who preserve the Southern Appalachian Crafts heritage. The Southern Highland Craft Guild sponsors numerous events in the area. Arrowmont School of Arts and Crafts in Gatlinburg provides many educational extensive workshops and opportunities to learn various arts and crafts mediums.

Downtown Knoxville clearly displays reverence for its history. In an effort to preserve many of the old historic buildings, many have been converted to condominiums. The Old City, located in what was the original city of the center is home to many restaurants and shops.

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Sporting and Special Events

College Athletics are very popular in the Knoxville Area. Neyland Stadium, home of the University of Tennessee Volunteers football team, becomes the fifth largest city in the state during home football games with a seating capacity of over 107,000. The University of Tennessee Lady Vols basketball team has won eight national championships and their coach, Pat Summitt, has won over 1,000 games, making her the winningest active coach. The Women's Basketball Hall of Fame is also located in Knoxville.

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There are several minor league sports franchises which call Knoxville Home. The Knoxville Ice Bears Hockey Team plays their home games at the Knoxville Civic Coliseum. The Tennessee Smokies Baseball team, a Class AA affiliate of the Chicago Cubs, plays their home games at Smokies Park in nearby Sevierville at Exit 407 off I-40.

From blues to bluegrass to ballet to Boomsday, the nation's largest Labor Day fireworks exhibition there's always something happening in Knoxville. A partial listing of events can be found on the Knoxville Tourism and Sports Corporation's website at http://www.knoxville.org Online Resources

Local Restaurant Information http://www.knoxmenus.com/ http://www.knoxvilletennessee.com/RestaurantGuide/ http://knoxville.citysearch.com/find/section/knoxville/restaurants.html

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Local Area Government Websites http://www.ci.knoxville.tn.us/ http://www.ci.maryville.tn.us/ http://www.cityofalcoa-tn.gov http://www.blounttn.org http://www.tennesseeanytime.org/local/knox.html

Chambers of Commerce http://www.knoxvillechamber.com/ http://www.blountchamber.com

Housing and Relocating Assistance

Knoxville Area Association of Realtors Blount County Real Estate

Local News www.Knoxnews.com

Knoxville County Schools http://Knoxville.county.schools.gov

Local Sports Teams

Baseball: Tennessee Smokies Hockey: Knoxville Ice Bears City of Knoxville Recreation Department Blount County Parks and Recreation

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Knoxville Tower and Airport Area Map

TYS Co ntrol Tower and TRACON are co-located. The tower is home to 38 FAA controllers and staff and 15 Technical Operations Technicians

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McGhee Tyson Airport

Below is a selection of photos of the main airport terminal of Knoxville Airport.

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Knoxville Tower Directory

The following list provides the most commonly used phone numbers within the Knoxville Tower facility:

Main Number (Administrative Hours) (865) 970-3025

TRACON (865) 980-3030/3032

Tower Cab (865) 980-3031

Manager’s Office (865) 980-3024

Quality Assurance/Automation (865) 980-3023

Training Department (865) 980-3026

Secretary (865)-980-3021

Facility Fax (865) 984-4032

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