Overview of Cisco TelePresence Solution and Deployments Maria del Pilar Munoz – Consulting Systems Engineer, Collaboration, LATAM Thomas Doria - Senior Manager, Collaboration, SMO
BRKCOL-1800 What is Available Now?
What is coming Next? Your Speakers Today
Maria del Pilar Munoz Thomas Doria Consulting Systems Engineer Lead Senior Manager Latin America GMCC Strategic Marketing
Pilar is a Consulting Systems Engineer, specialist Tom is a technology executive leader with nearly in Collaboration and Telepresence technologies for three decades of experience in network Cisco Latin America. She joined Cisco in 2005 and architecture, video conferencing, application is currently responsible for developing the development and systems engineering. Tom Collaboration technical strategy within the Latin recently joined Cisco’s TelePresence Technology America region by driving products into the region Group and supports Cisco’s competitive analysis and approaching business problems with of Visual communications solutions. technology solutions for strategic customers. Prior to joining Cisco, Tom served at Polycom, Trust Company of the West (TCW), and Avaya in multiple leadership roles. Agenda
Cisco TelePresence Cisco TelePresence Solution Overview Emerging Technologies
• Introduction: Why Video is Important • What is WebRTC
• Users and Endpoints • Practical Applications - Leveraging Cisco WebRTC Solutions Today! • Call Control & Edge • WebRTC - What Does the Future Hold? • Conferencing Options • Closing Thoughts • Scheduling and Management
• Closing Thoughts Cisco TelePresence Solution Overview
Maria del Pilar Munoz Consultant, Collaboration Technology LATAM, Cisco Agenda
• Introduction: Why Video is Important
• Users and Endpoints
• Call Control & Edge
• Conferencing Options
• Scheduling and Management Introduction The Way We Work Has Changed
Past Today Individual work Interdependent work Fixed, long-term teams Flexible, agile teams Teams in the office Team from anywhere Work mostly with employees Work with employees, partners, and customers Conferencing Conundrum
Customer Adoption Productivity Value
Collaboration Quality
Relative cost of the solution IX5000 Introducing Cisco Renovated Video Portfolio
MX700
Jabber Spark 8865 (with KEM) DX70 DX80 MX300 G2 SX10
Touch 10 Intelligent Video Collaboration - more than just Telepresence Surfing the wave of innovations
New Software New Experiences Collaboration Endpoint 8.0 Intelligent Proximity, Imaging and Audio
New Consumption models New Features CMR On Premise & Cloud Personal Rooms, H.265, Multistreaming Video Architecture
Headquarters
Unity TelePresence Prime Connection Management Suite Collaboration
Applications
Instant Message Unified Expressway-E 3rd Party Solution & Presence Communications Manager
DMZ Internet Expressway-C Mobile/Teleworker Call Control
TelePresence Integrated Server Conductor Services ISR / CUBE MPLS WAN Router
Conferencing Collab Edge Remote Site
PSTN / Endpoints ISDN http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html Users and Endpoints Preferred Architecture – Users & Endpoints
Headquarters
Unity TelePresence Prime Connection Management Suite Collaboration
Applications
Instant Message Unified Expressway-E 3rd Party Solution & Presence Communications Manager
DMZ Internet Expressway-C Mobile/Teleworker Call Control
TelePresence Integrated Server Conductor Services ISR / CUBE MPLS WAN Router
Conferencing Collab Edge Remote Site
PSTN / Endpoints ISDN Users and Endpoints Determining the Proper Experience for Users
How immersive What environment What is the size of Sharing content? Are the users How simple must it the experience will the endpoint the room? Any AV what type? mobile? be? must be? be in? elements required?
• Resolution, • Doc cam, H.239 • VPN home offices • Personal space • Small Room • Touch Device or mono/stereo/spatia and BFCP and non-VPN offices • Dedicated room • Medium Room Remote Control l audio • Motion vs. • BYOD • Public Room • Large Room • Scheduling • Screen size, sharpness • Training Room Options: camera quality • Auditorium Concierge, Calendar, Web Tool • Automatized Room Cisco Collaboration Endpoints Portfolio A flexible portfolio to choose the devices for your needs
Collaboration Rooms
IX Series MX Series Collaboration Desktop SX Series Professional Business Collaboration Communication DX Series
8800 Series 7800 Series
Interaction Value Interaction 7” 14” 23” 42”, 55” and 70” 3-screen 70” 65o HFOV 65o HFOV 2.5x (5x) 83o HFOV 4K Technology 4x(8x) 72o HFOV 10x(20x) 80o HFOV
Audio & Video Fidelity Introducing Project Workplace
• Inspire innovation by building more collaborative workspaces
• Find the right design for your organization
www.cisco.com/go/projectworkplace LONDON Joining a meeting • Audio triangulation Main features: • The microphone array behind the fabric panel is able to accurately locate voices • Superior HD video quality – 1080p60 within the room
• Facial detection • Exceptional zoom capability – 10x optical, 20x • Identification of a full or partial face at the with digital same location as the voice is required to form a positive match • Low latency, direct switching between speakers
• Camera control • Both cameras can be used independently when • With a positive match, the processor in the Speaker Track 60 is off camera base instructs the cameras directly where to move • Exceptional accuracy in tracking of active • Camera switching speakers, including facial recognition • The processor in the camera base instructs the codec which camera to use. The codec does the actual camera switching Products Supported: SX10, SX20* & SX80 MX200G2 & MX300G2 MX700 & MX800
* SX20 will need Touch10 or TRC6 remote to support CE8.0 SW. Cisco Intelligent Proximity
. Easy way to control room endpoints from your personal smartphone . Receive content shared on smartphones or tablets . View previous content shared . Take snapshots of content to your own device . Share content from your PC/Mac anywhere in the room without (Sharing from PC is an experimental feature)
Wireless content sharing to room system Supported with SX10, SX20, SX80, MX200G2, MX300G2, MX700, MX800, IX5000 & IX5200 Extending control features (volume, mic mute, dtmf, answer incoming call on endpoint) Receive shared content/Capture/Rewind How Intelligent Proximity for Content Sharing works
TelePresence Mobile device endpoint running Proximity
Endpoint creates new random token every 90 seconds Encoded ultrasonic message sent that includes endpoints IPv4 address and token
Application receives message via microphone, extracts IPv4 address and token Token transmitted to endpoint’s IPv4 address using HTTPS
Endpoint authenticates token and authorizes client Content session established, client can control endpoint Brings a more natural conferencing experience
Better use of the screen real state on the MX700 and MX800 dual
Optimizes layouts to maximize the viewing experience Multistream User Experience Dual-Screen Endpoint
• Supports “people+people” experience
• Second display can show participants’ video when content is not being shared
Without Multistream With Multistream Multistream User Experience Single-Screen Endpoint
Without Multistream With Multistream Cisco Jabber Desktop and Mobile Users
Desktop Tablet Smartphone Web Jabber 11.0 Cross Platform Features: Far-end Camera Control (FECC)
• Control remote camera from Jabber (Far End must offer FECC capabilities) – Pan, Tilt, Zoom
• Secure FECC – traffic is encrypted (NGE based) when using TLS
• Feature available on Desktop, Tablet and Mobile
• Desktop platforms also support keyboard short-cuts for camera control; control can be re- positioned on screen Video with Jabber Video Specific Jabber Features – Across all Platforms
Desktop Smartphone/Tablet
Windows Mac iPhone Android
URI Dialing for SIP calls
Expressway Mobile & remote Access
HD Video Calling (Smartphones/Tablets selected Models all other do Standard Definition) Encryption
Support for Multiparty video using Telepresence Server
BFCP data sharing. (Smartphones / Tablets Receive only)
Far end Camera control
Click to join CMR Call Control & Edge Video Architecture – Call Control
Headquarters
Unity TelePresence Prime Connection Management Suite Collaboration
Applications
Instant Message Unified Expressway-E 3rd Party Solution & Presence Communications Manager
DMZ Internet Expressway-C Mobile/Teleworker Call Control
TelePresence Integrated Server Conductor Services ISR / CUBE MPLS WAN Router
Conferencing Collab Edge Remote Site
PSTN / Endpoints ISDN Cisco Unified Communications IP Telephony Contact Conductor (PSTN Gateways, IP phones, Toll Bypass, Unity CUPS Center TMS Voice BRI/PRI/T3/FXO/FXS, Provisioning) Unified Messaging (Unity Voicemail, Jabber Chat, Speech Connect, Voice IVR, Email integration, Click to Call) Contact Center (Enterprise/Express, Agent Presence, Routing PSTN Logic) TelePresence CUCM (Provisioning/managing of EX, DX SX, MX, TX & IX endpoints. Also CTS, & TC sw endpoints) Conferencing (Personal and ad hoc conference resources, intelligent placement of calls on bridges) CUCM Expressway C Expressway E Scheduling (Booking video endpoints, managing and allocating multipoint resources) Business to Business (Expressway Traversal) Internet Remote Registrations Mobile & Remote Access (No VPN) Expressway Additional Video Services (H.323 to SIP, 3rd party Interop, IPv4 to IPv6 Access to Cloud Services & Jabber Guest Call Control – Video Features 10.0 to 11.0
• H.265 (HEVC) pass-through by • Media Adaptation and Resilience CUCM • Flexible DSCP and Video Promotion • H.264 SVC pass-through by CUCM • Allows better QoS treatment of media when desktop video endpoint is in call with • SIP Trunk status can be monitored in immersive video endpoint. RTMT • Self-provisioning by end users • Best Effort SIP Early Offer • QoS Enhancements: • Enhancements to allow TC • UDP Port Ranges and DSCP Markings configuration from endpoints • Call Admission Control Optimization themselves • APIC-EM Integration(SDN Support)
• Self-care conferencing - TMS Smart • Opus Codec Support Scheduler embedded in CUCM Self Care Portal Expressway Series Cisco Collaboration Cloud Business to Business For deployments with all . Voice endpoints registered to . Video UCM (inc. HCS) . Content . IM & Presence
Consumer to Business Provides Business to business, and InternetInternet consumer to business connectivity Simple and secure access for mobile and remote worker Mobile Remote Access Interworking SIP-H.323, and with 3rd party solutions Lync 2013 Cloud connectivity Users Choose the Way They Connect Cisco AnyConnect VPN and Cisco Expressway
Cisco AnyConnect
• Layer 3 VPN solution Cisco Unified CM & Applications • Secures entire device and its contents • Allows users access to any permitted Cisco applications & data AnyConnect® VPN and/or… Cisco Expressway
• Session-based firewall traversal Cisco • Allows access to collaboration Expressway applications only through TLS • Personal data not routed through enterprise network Collaboration Collaboration Expressway Fixed Endpoint Support Endpoint Fixed Expressway New inNew X8.5andX8.6 Services • • • is is inside it as Enterprise outside the same the exactly Use toEasy remotely changes and configuration updates firmware Manage toEasy authenticate to keypad DeploytoEasy Internal Internal Network UCM EXPWY – - The user experience is is experience user The C – – Simply use the phone’s phone’s the use Simply Phone can receive receive can Phone EXPWY DMZ - E External Network Internet
New Existing Series MX Jabber 7800 Series 8800 Series DXSeries New in X8.6.1 New in X8.6.1 New in X8.5.2 Series EX Series C& SX Expressway Mobile Remote Access for Cisco IP Phones – UCM Features
. Abbreviated dialing . Direct Transfer . Mobility (Mobile Connect and Mobile Voice Access) . BLF . Divert . Multiple Calls Per Line . Callback . DND . Music On Hold . Call forward . Group Call Pickup . Speed Dial . Caller ID . Hold/Resume . On/Off-Hook dialing . Call park . Hold Reversion . Call pick-up . Voicemail . Join . Call Transfer . Last Number Redial . Call waiting Minimum requirements: . Meet Me Conference Phone Phone Expressway UCM . Conferencing . MWI Series Firmware Software Software . + Dialing (e.164) 7800 & 8800 11.0 X8.6.1 10.5(2) SU2 DX 10.2.4SR X8.5.2 Securing Your Communication Workloads
Inside Firewall (Intranet) DMZ Outside Firewall (Public Internet) Protocol Security Service
Session establishment: SIP TLS register, invite, etc. though Collaboration Internet Cisco Unified CM Services Audio, video, content sharing, & advanced control Cisco® Cisco Cisco Media SRTP (RTP/SRTP, BFCP, UCM Expressway Expressway iX/XCCP) C E Logon, provisioning and HTTPS TLS configuration, contact search, and visual voicemail
XMPP TLS IM & presence Conferencing Video Architecture
Headquarters
Unity TelePresence Prime Connection Management Suite Collaboration
Applications
Instant Message Unified Expressway-E 3rd Party Solution & Presence Communications Manager
DMZ Internet Expressway-C Mobile/Teleworker Call Control
TelePresence Integrated Server Conductor Services ISR / CUBE MPLS WAN Router
Conferencing Collab Edge Remote Site
PSTN / Endpoints ISDN Conferencing Determining the requirements
Let’s Meet How many people Where is everyone What devices How do I connect Now? Later? In one meeting? in my meeting? joining from? will be used? everyone together? Where?
Type of conferences: • Users/ports ratio Connectivity Options: • Personal, room, • Dial out • Concurrency of • Ad-hoc • Simultaneous • @Home using immersive • Dial IN users/meeetings • Scheduled users/meetings VPN/MRA • Resolution • Virtual meeting • Rendezvous • Best effort vs • @Office using Room supported main room (Virtual Meeting guaranteed or Desktop system video/content: • OBTP (one button Room) • What licensing are • @road using FHD, HD, nHD, to push) you using? tablet/smartphone/PC SD, CIF /MAC • Audio users? 5.0 Requirements: CMR Premises Single Architecture TMS 15.0 Preferred Deployment Model TS 4.2 Conductor XC4.0
Integrated Endpoint Experiences Unified CM Expressway-C Expressway-E
Internet WebEx B2B, B2C, Cloud Services
• Require TMS, TMSPE and Conductor Conductor TMS • TMSPE provides web portal for user’s personal SIP SIP and API control CMR provisioning • Interface with Conductor via Provisioning API for conference configuration • Each personal CMR has an associated video Ad Hoc address (DN or URI) CMR • Video address is integrated as part of Unified CM Scheduled dial plan to reach Conductor Shared Pool of TelePresence Server Resources • Permanent/Rendezvous conferences only CMR Premises Single Architecture Architecture Benefits
Main Benefits Single video collaboration portfolio
ClearPath Active Control Expressway- Expressway- C E Internet Optimized Conferencing B2B, B2C, Cloud Services WebEx Integration (CMR Hybrid and Cloud) One Meeting Experience Unified Meeting Experience • Ad Hoc, Permanent, Scheduled One Resource Pool • Scale and resilience Centralized Licensing One User License Model Cascading Consistent experience, efficient resource usage Multistreaming Lower TCO
Multistream support is experimental TelePresence Server Overview TelePresence Server Active Presence
Description Flagship and lead conferencing bridge of the portfolio Application Everyday use on Immersive to single screen systems. Active Presence experience Quality Up to Full HD (1080p) for single screen, triple screens, and 3rd party endpoints Unique Features TIP, H.323*, and SIP support * 7010 and 8710 Optimized Conferencing**, ** Requires Conductor Active Controls Scalability Up to 12 Full HD screens Up to 24 HD screens Flexible screens counts with Conductor TelePresence Server User Experience
Transparent Name Labels
Active Speaker Indicator
Overflow Indicator
Audio Participant Avatar
Active Presence Recording Indicator H.264 will always be the preferred codec, and sharpness is prioritized over motion. Personal Rooms Collaboration Meeting Rooms On Premises *Assuming content in main video channel Single largest conference is limited to 104 participants on single TS or 2,342 in a cascaded call ** C series and B series Single Blade have identical capacity. TelePresence Server *** largest conference Size without Cascading is same as a Single Blade Port Capacity TS4.2
Screen Licenses Audio SL Example 1 1 2 4* 8* 52 vTS 8-core Maximum 5 5 10 20* 41* 200 310 6 6 12 24* 49* 200 vTS 30vCPU 10 10 20 40* 81* 200 320 12 12 24 48* 97* 200 7010 12 12 24 48* 97* 200 8710 12 12 24 48* 97* 200 mm400v 18 18 36 72* 145* 200 New mm410v ** 27 27 54 108* 200* 200
New mm820 30 30 60 120* 200* 200 8710 Full MSE8000 Chassis 108 108 216 432 873 1800 mm400v full chassis*** 216 216 432 864 1600 1600 mm820 Full MSE8000 Chassis 270 270 540 1080 1800 1800 Minimum Requirements: Cascading with TelePresence Server TMS 14.6 Overview Conductor Conf 1 Conf 1 XC2.4.1 TS 4.0(1.57) Conf 2 Conf 3 Conf 1 Conf 3 Conf 2 Conf 3
Conf 1
Conf 1 Conf 2
Conf 3 Conf 1 Cascade links Conf 2 • Hub and spoke topology Conf 2 Conf 1 Conf 1 • Only single “primary” TS in any given conference supported
• Same TS can be primary in 1 conference and secondary in another conference
• Max number of hops between endpoints = 3 2342 participants in a • Each cascade link uses 720p 30fps main video, stereo audio and 720p 30fps content quality single conf. Max roster list • Single stream cascade of active speaker video 500 participants. TelePresence Conductor Overview
Works directly with Cisco Unified CM
Optimizes resources for greater conference scale
Supports scheduling with TMS (new with Cisco TMS 14.6 and Cisco TelePresence Conductor xc3.0)
Large scale, fast provision of personal CMRs for every user
Shared multipoint resources
Allows TelePresence Server Advanced features like optimized Central point of multipoint resources to be resources on the TelePresence management for all shared for scheduled, instant, Server are possible Multiparty Licensing and personal CMR conferences Multiparty Licensing Yesterday Named Shared Host Model Today
Screen Named Shared Personal Licenses Multiparty Host Host Advanced TelePresence Conductor CUWL Pro Expressway SMP with RMS CUWL Pro Personal includes Multiparty includes endpoint + TMS + registration Basic Personal license when Multiparty purchased with Endpoint Endpoint UCL/CUWL Registration License Included Licensing (initial order min Included Licensing; 25); Unlimited TelePresence Sever • Unlimited TelePresence Sever 2 x RMS per SMP • 4 x Conductor Enterprise • 10 x TMS & TMS-EX License + Optional starter pack 25 per 250 CUWLPro 2x Conductor Enterprise edition • Unlimited TMS-PE 25 x TMS & TMS-EX license • 4 RMS + 2 per 20 CUWLPro MS Lync/S4B lnterop MS Lync/S4B interop (1 per 250 CUWLPro) SMP supported on UCM and VCS New! Available Multiparty Licensing Now
Personal Multiparty – Named host meeting license • Named user is entitled to host meetings anytime • Included in CUWL Pro at no additional cost • Includes all infrastructure components to get started • Ideal for frequent video users (Jabber, 8845/65, DX70/80) + Shared Multiparty - shared host meeting license • One license per concurrent meeting • Purchase with Cisco TelePresence Room Endpoints for best offer: $4990 • Includes CUCM TP Room registration license • Purchase a la carte for added capacity: $9000 • Ideal for room system use • Enables occasional video users and VCS customers Multistream Overview
Main Benefits
180p30 360p30 720p60
180p30 360p30 720p60
180p30 360p30 Enhanced layouts to optimize 720p60 experience for each endpoint Any conference can simultaneously support transcoding or TelePresence Server multistreaming endpoints
Bandwidth is used efficiently
Optimized video quality
Multistream support is experimental in TC7.3 180p30 for PiP on 360p30 for three 1080p30 or 720p30 bottom left and right in equal-sized windows i or 60 for main video prominent view in equal view in single view Hybrid Conferencing - Multistream TS 4.1 and later
TelePresence Server
Switching Fabric H.264 SVC LD (ex. 180p, 360p)
HD (ex. 1080p, 720p) SVC
H.264 SVC
Endpoints H.264 H.264
Decoder
Encoder H.264 AVC
Decoder AVC Encoder
Scaler Endpoints H.264 H.264 Compositor Hybrid Conferencing - Multistream
• Best of both worlds, combining benefits of Multistream with the interoperability of transcoding
• As of TS 4.1, support on Multiparty Media 310, 320, 400v,& 410v and vTS platforms SX20/MX200 G2/ MX300 G2 Max of 4 streams • Multistream is available only on certain Cisco video Max of 8 streams endpoints
• Support via SIP only SX80/MX700/800 Max of 4 streams • TS must be configured in remotely managed mode Max of 16 streams (requires Conductor) • TS will continue to transcode video to/from legacy Required endpoints, and use Multistream switching wherever possible (Hybrid Conferencing) Infrastructure
• No change in TS scale, initial release will consume • Unified CM 10.5(2) or later same amount of resources for Multistream calls as transcoded calls • Conductor XC3.0 or later
• Note: Multistream applies to main video but content and • CE8.0 TelePresence Server audio streams remain fully transcoded 4.1 on mm3x0, mm4x0v, or vTS Scheduling & Management Scheduling and Management
› Conference Management Cisco TelePresence® › Scheduling Management Suite (TMS) › Phone Books › Infrastructure Management
› Endpoint Management Cisco Prime™ › Phone Books and Cisco® UCM › Reporting and Analytics (Need Cisco Prime Advanced) TMS Scheduling Options Scheduling on UC Manager Video Endpoints TMSXE TMSBA
TMSXN TMSPE • TMS Supports Scheduling CTS & TX, TC and TE based endpoints. • Multiparty Calls using MCU or TPS • Multiscreen Immersive calls supported Smart Scheduler • Point to Point Calls • No Management or Phonebooks from TMS for CTS/TX Endpoints User Portal - CMR • Phonebooks can be provided for TC based endpoints (TMS 14.4) • Provides OBTP to the Endpoint. Calendar Integration • Automatically imports Endpoints from CUCM Smart Scheduler CMR - User Portal
• Auto-connected participants (dial-outs) • Access User preferences and settings using new Favorites from single page for On Premise • Schedule users with email invites CMR, Scheduling & Findme • Context based Searching • Self enrollment with tutorial • Schedule CMR Hybrid Meetings • Automate import of up to 100,000 users Calendar Integration One Button to Push
User Codec/ Multipoint TMS TMSXE Exchange User • OBTP is available on the Interface Endpoint Resource Cisco Touch 8,10, 12, 797x IP phones and on- screen display (OSD) User schedules with remote control Reads event meeting Booking request in mailbox Codec/endpo passed via WS to using EWS int pushes TMS Booking API • SX/EX/MX/C series on meeting info (TMSBA) to user TC5 or later can use interface
OBTP, CE8 also. Send meeting confirmation to Pushes user content to codec/end Sends meeting • CTS/TX & IX support User now has point details to multipoint “OBTP” access to TMS/TMSXE: 13.1.2 / 3.0 and later meeting device
TC7.0.1 or later TC5 or later CTS 1.8 or later CTS 1.7.0 or later TC5 CMR Conferencing Architecture Scheduling support
Unified CM Expressway-C Expressway-E
Internet
Conductor
TS for scheduling TMS
TS Pool for non-scheduling SIP SIP and API control Conductor Cluster CMR Conferencing Architecture TMS Scheduling support New Deployment Model.
Unified CM Expressway-C Expressway-E
Internet
• Minimum software versions required: • TMS 14.6 TMS • Conductor XC3.0 • TS 4.1
• Now Multiparty Media 310, 320, 400v & 410v TS on VM can be scheduled (including CMR Hybrid Conductor conferences) TS for scheduling • Conference placement is done at conference start time
• Bridge resources for scheduling can be either dedicated or shared
• TMS does not support Clustered Conductor Shared Pool of TS Resources SIP SIP and API control Cisco Prime Collaboration 11.0 Unified Management for Voice and Video
Provisioning Simplified • Deployment and Configuration
• EVERY DESK EVERY POCKET EVERY ROOM Assurance
Team Collaboration Unified Customer Continuous CLOUD Conferencing CLOUD
HYBRID Communications Collaboration HYBRID
ON PREMISES ON PREMISES Monitoring and Collaboration Edge Architecture Diagnostics
Analytics Cisco Network Contact Center Assurance Long-Term Monitoring, Trending Diagnostics and Correlation and Reporting Management Options Summary
CUCM Only Deployment Mixed CUCM & VCS Deployment VCS Only Deployment
Scheduling of Conferences TMS with TMSXE TMS with TMSXE TMS with TMSXE Provisioning of CMR rooms TMS via TMSPE TMS via TMSPE TMS via TMSPE
Provisioning of Phone Books CUCM* TMS & or CUCM TMS
Endpoint Provisioning CUCM (managed by PCM Provisioning) CUCM (managed by PCM Provisioning) TMS TMS for Legacy
FindMe N/A TMS via TMSPE & VCS TMS via TMSPE & VCS Conference Management TMS TMS TMS Infrastructure Management TMS TMS TMS Troubleshooting for Video Calls Prime Collaboration Manager - Assurance Prime Collaboration Manager - Assurance Prime Collaboration Manager - Assurance Or TMS
Basic Reporting Prime Collaboration Manager - Analytics Prime Collaboration Manager - Analytics Prime Collaboration Manager - Analytics Or TMS
Advanced Analytics Prime Collaboration Manager - Analytics Prime Collaboration Manager - Analytics Prime Collaboration Manager – Analytics Or TMS (reports done in third party tools) Closing Converged Architecture Supports All Deployment Models
One meeting: Scheduled, instant, or always-on personal meeting rooms with audio, video, and data sharing
Broad endpoint support: Join and participate in + meetings from mobile, desktop or room system
Cisco® CMR Premises Cisco CMR Hybrid Cisco CMR Cloud Flexible deployments: On premises, hybrid, and in cloud Cisco TelePresence Cisco TelePresence Hosted by Cisco video infrastructure video infrastructure WebEx Smooth scalability: Enable everyone to join your meeting on premises on premises at customer data plus Cisco WebEx Bringing Cisco’s industry-leading, proven video collaboration center infrastructure and Cisco WebEx® cloud conferencing services together Cisco® Collaboration Meeting Rooms (CMR) One Meeting, One Experience Key Takeaways
• New video endpoints emphasize simplicity while providing best possible experience
• Unified CM is the core of Cisco’s collaboration solution
• Expressway enables easy mobile and remote access to on premise collaboration infrastructure without VPN
• TelePresence Server is the flagship on premise conferencing solution for all audio and video endpoints.
• TMS enables rapid provisioning of personal conferences and enhances scheduling of video conferences including integration with cloud WebEx meetings
• Cloud Technologies such as WebEx and CMR cloud allow for Quick expansion and easy access to consume conferencing services Web Real-Time Communications (WebRTC) Changing the Way You Collaborate Today & Tomorrow Tom Doria, Senior Manager, Collaboration Technology SMO, Cisco Agenda
• What is WebRTC
• Practical Applications - Leveraging Cisco WebRTC Solutions Today!
• WebRTC - What Does the Future Hold?
• Closing Thoughts Emerging Video Technologies
Artist's conception: 21st century video-telephony The Jetsons imagined in the early 20th century (1910). Hanna-Barbera Cartoon Series -1963 What is WebRTC?
WebRTC is Both a Technology and an Emerging Standard The Technology: Definitions Enables web browsers with Real-Time Communications (RTC) capabilities via simple JavaScript APIs without the need for Plug-ins The WebRTC proposed capabilities include: NAT Traversal using STUN, TURN, and ICE protocols Peer-to-Peer Video Conferencing Peer-to-Peer Voice Conferencing Peer-to-Peer Data Sharing The Standard Currently being defined by the World Wide Web Consortium (W3C) and the IETF W3C working group Key Industry Backers: Cisco, Google, Mozilla and Opera Standards Efforts Cisco Plays a Key Role in Both Organizations
• RTCWeb Working Group ‒ Primary effort in IETF • WebRTC Working Group ‒ Cullen Jennings of Cisco is co-chair ‒ Primary effort in W3C • Defining how browsers communicate with ‒ Cullen Jennings of Cisco co-authors draft others … largely re-using existing protocols • Defining how Web applications access • Notable documents … browser real-time communications, i.e. API’s draft-ietf-rtcweb-audio draft-ietf-rtcweb-data-channel • Notable documents … draft-ietf-rtcweb-jsep draft-ietf-rtcweb-overview ‒ WebRTC 1.0: Real-time Communication Between Browsers draft-ietf-rtcweb-qos draft-ietf-rtcweb-rtp-usage ‒ Media Capture and Streams draft-ietf-rtcweb-security-arch ‒ Media Capture Scenarios draft-ietf-rtcweb-use-cases-and-requirements
73 Standard WebRTC Ratified Where is it on the Road toward becoming a Standard?
2016 ?
May 2011, Google released “Between 2 and 2.5 billion people are expected an open source project for to become active users of WebRTC around the browser-based real-time world in the next five years” communication known as WebRTC Source: Disruptive Analysis Why WebRTC? UC/Video Is Not Broadly Deployable Today in Browsers.. Plugins or native apps that browsers can launch are required
75 What Browsers Support WebRTC Today? Browsers
Google Chrome Native Support – uses VP8 & VP9 for video (H.264 coming soon), Opus or G.711 for voice
Mozilla Native Support – uses Cisco Open Source H.264 or VP8 for Firefox video, Opus or G.711 for voice
Microsoft Requires Plug-In – can use Cisco Open Source H.264 or VP8 Internet for video, Opus or G.711 for voice Explorer
Apple Requires Plug-In – can use Cisco Open Source H.264 or VP8 Safari for video, Opus or G.711 for voice
76 How WebRTC Works - WebRTC APIs Three Building Blocks for WebRTC
Get User Media
Data Channel Peer Connection WebRTC APIs Services Get User Media Gain Access to Camera, Microphone, or other Real-time Data Channel Communication devices Controls the flow of Peer-to-Peer Communications between Browsers
Peer Connection Encodes and Decodes Media Transmits it over the Network Takes care of NAT and Firewall Traversal What WebRTC is Not WebRTC is a Technology! • Needs HTML5 browsers for User Interface WebRTC Collaboration Technology VS Solution • Only Supports Peer-to-Peer Communication
• Requires Infrastructure for multi-party calls
• Requires other applications and technologies to create a full collaboration solution Practical Applications Leveraging Cisco WebRTC Solutions Today! WebRTC Capabilities through a Single One-time Plug-In
Jabber Guest Demonstration
https://jabberguest.cisco.com/call/[email protected] Jabber Guest Value Proposition
Ease of Ease of Ease of Access Development Deployment
MASSIVE ADOPTION Jabber Family Overview … Enterprise & Guest Users
Guest Users Enterprise Workers DMZ
Cisco Expressway
Web Browser
Call Control: SIP Presence & IM: XMPP Meetings, Conferencing Voice Messaging
• Cisco Unified • Unified Presence • WebEx (SaaS) • Unity Connection Communications • WebEx Messenger • TelePresence MCU Manager (UCM) service (SaaS) ® Mobile Apps • Cisco TelePresence Video Communication Server (VCS … via UCM) Example Call Flow
Home Internet DMZ Enterprise
Expressway Edge Expressway Core
Reverse Proxy integrated
Jabber Guest CUCM Jabber Guest …
HTTP-based • Serves up Javascript call control based on URL call control (ROAP) • For mobile, Cisco app from app store or integrated into 3rd-party app SIP • For laptop browsers, initiates H.264 plugin install as needed for Cisco RTP/SRTP or 3rd-party Web app STUN/TURN • Converts HTTP call request to SIP INVITE Cisco Jabber Guest Use Cases
Retail Application Financial Services Application Consumer and Contact Center Interaction Wealth Management
Healthcare Application Education Application Distance Learning/Virtual Classroom Case Management and Chronic Care SPARK Demonstration Cisco Spark Leveraging the Power of WebRTC for Team Collaboration
An app that instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all
Making Teamwork Simpler.
Unlimited Persistent and secure Face-to-face meetings Superior business-class virtual rooms messaging and file sharing with screen sharing experience Cisco Collaboration Cloud Continuous Delivery That’s Connected and Secure
Iteration Security Fusion Ecosystem
Engage with users, Enable a highly Integrate cloud Delivered by partners analyze insights, trusted cloud service services with with enhanced constantly improve premises/partner management and and deploy solutions visibility for IT administrators Cisco Spark Use Cases
Project managers use it as a place to Customer-facing teams share best Functional teams work in a more kick off, follow up, and review progress practices and build a knowledge base personable and flexible way that suits on diverse topics their agile work style
Product development teams create Event-focused teams communicate Marketing and design teams work discrete topic-based rooms to stay more and share updates more effectively faster with external vendors when it’s organized while balancing multiple while mobile this easy to get everyone together initiatives at the same time Cisco Remote Expert Mobile WebRTC solution for Customer Contact Capabilities Overview
● Two-way voice or video or one- or two-way voice or video selectable by customer
● Co-browsing of customer application or web screen visible to Remote Expert
● Application or web control by Remote Expert
● Remote Expert annotation and/or cursor spotlight
● Remote Expert joint form fill (sensitive data cells can be masked on the Expert screen)
● Ability of Remote Expert to push files and URLs to customer Architecture - Components Architecture Component Overview Web Application Web Application • Communicate with Smartphone Presence Network or browser. Application look&feel and logic Web Gateway • Engine: it handles sessions, calls
Client Web Gateway Palette Server • “Translate” HTTP to SIP (Browser, iOS, Android) Visual IVR • Control media broker • Interface toward customer SIP and IM networks (previously Service Broker) SIP Media Broker Media Broker Media • Media transcoding (VP8 / H.264) HTTP SIP Telephony Netw. • Media anchoring Web Sockets CiscoCisco Mobile Remote Advisor Expert 1.3 Mobile Architecture
WebRTC solution for Customer Contact INTERNET / PSTN
Mobile Svc Layer Palette Svr Web Gateway Media MA Broker Client SIP Proxy KEY SIP Registrar Mobile Advisor
Core CUBE / MediaSense Voice & Video PSTN GW
VXML GW SIP Proxy
CVP / PG
CUCM CUCM Agent PG
Finesse Remote Expert Use Case Examples
-Sees the Message -Confers with Family -Video Chats with Expert -Video Chats with Expert -Video Chats with Expert -Closes the deal Mall Home Bank Branch
EX90
Video Chat Now!
Video Chat Now! You Can Afford that RV! Let us show you how
Video Chat Now!
Interactive Kiosk Mobile/Remote Consumer Immersive Video (iServices) (Video Expert) (Remote Expert) THOR
Daala
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 94 The Battle Ground for WebRTC Video Codec Supremacy
Nvidia, Samsung, ARM, Intel, Sony, Sharp, Broadcom Toshiba What’s at Stake: The future of WebRTC Higher Performance Video Solutions New Mobile Video Conferencing Apps Embedded Video on Devices The March Toward Royalty Free Video Codecs Implications for WebRTC VP8 VP9 Daala Thor VP10
Royalty Free Solutions
Patent Trolls What Cisco is Doing Royalty Free Codec Industry Initiatives
Sept. 2015 Cisco becomes a July 2015 founding member of the Alliance of Open Media OpenH264 Cisco introduces THOR royalty free Open Source high performance video codec October 2013 Cisco makes available Open Source version of Cisco’s H.264 AVC (base profile) video Codec Closing Thoughts
Fantasy Has Become Reality and the Future is Brighter Than Ever! Closing Thoughts . New Video Technologies/Innovations enable high definition video with multi-streaming (transcoding and switching in single system).
. Video Communications facilitate Extend in-person experiences to transform business, visually.
. Omnipresent Video Enables Delivering Uncompromised Collaboration to devices, even virtual or legacy. LTRCRS-2010 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Public Collaboration Track at Cisco Live CANCUN Technical Sessions
Session ID Date Time Title
BRKCOL-1800 Wed, Nov 4 9:00 am Overview of Cisco TelePresence Solution and Deployments Video BRKCOL-2540 Thu, Nov 5 3:00 pm Video call control and management migration to CUCM BRKCOL-2422 Wed, Nov 4 9:00 am Dissecting Cisco Collaboration: Preferred Architectures BRKUCC-2345 Wed, Nov 4 5:15 pm Deploying Cisco Jabber on any device, Any desktop
Unified BRKUCC-2006 Wed, Nov 4 3:30 pm Best Practices for Plan, Design and Deploy UC Solutions with SIP Trunking Communication s BRKUCC-2011 Thu, Nov 5 9:30 am Best Practices for Migrating CUCM to the latest version BRKUCC-2801 Wed, Nov 4 5:15 pm Understanding Cisco Expressway at the Collaboration Edge BRKCOL-2610 Thu, Nov 5 11:45 am Deploying Cisco Collaboration solutions integrating Microsoft BRKCOL-2777 Wed, Nov 4 5:15 pm Deploying Cisco Jabber On Premise BRKCOL-2023 Wed, Nov 4 11:15 am Architecting Collaborative Workspaces using Cisco Technologies
Collaboration BRKCOL-1111 Wed, Nov 5 11:45 am Building the Bridge: How Cisco Solutions connect Line Of Business and IT Buyers BRKUCC-2050 Wed, Nov 4 3:30 pm Cisco Desktop Endpoints: Update and Best Practices to maximize Collaboration
Cloud BRKCOL-1351 Thu, Nov 5 11:45 am HCS, Webex and Spark: Understanding the Cloud Collaboration Options BRKCCT-1012 Wed, Nov 4 11:15 am Overview & Demonstration on the Contact Center Portfolio v11
Contact Center BRKCCT-1010 Thu, Nov 5 9:30 am Why do you need to deploy Omnichannel Experiences for your customer? BRKCCT-1434 Thu, Nov 5 3:00 pm Best Practices to Improve the Agent & Supervisor User Experience Collaboration Track at Cisco Live CANCUN Labs
Session: DEVNET-1013 - Introduction to Tropo Time & Location: Wednesday, Nov 4, 11:30 AM - 12:30 PM – DEVNET ZONE Presenter: Adam Kalsey
Session: DEVNET-1014 - Doing Business with Tropo Time & Location: Wednesday, Nov 4, 12:30 PM - 1:30 PM – DEVNET ZONE Presenter: Adam Kalsey Want to Learn More Session: DEVNET-1015 - Developing Tropo Applications Time & Location: Wednesday, Nov 4, 1:30 PM - 3:30 PM – DEVNET ZONE Presenter: Adam Kalsey
Session: LTRUCC-2346 - Deploying Enterprise SIP Trunks with CUBE, CUCM, and MediaSense Time & Location: 4 hours Lab. Wednesday, Nov 4 and Thursday Nov 5 Presenter: D.K. Singh and Hussain Ali CollaborAction Suite Meet the executives
To request a meeting please send an Outlook invite to Giselle Aranda ([email protected]) with the following subject: "Cisco Live CollaborAction meeting -
• Topic of the meeting
• What you expect from the meeting
• Who will attend from Cisco, Partner
Whould you like to have a discussion about the self roadmap methodology to fund your collaboration projects To request a meeting please send an email with the following information to: [email protected] • Customer Name Meet the Expert • Topic of the meeting • Short Briefing of the customer and what you expect from the meeting • Preferred day and time • Who will attend from Cisco, Partner
Tom Doria – GM SMO Pilar Munoz - CSE Video and Emerging Technologies (WebRTC, Multistreaming, H.265, THOR) Competencia
Luca Pellegrini - TME Davide Preti – TME Expressway, Microsoft Integration, VCS Migration Jose Linero - SE Kai Xu – PM Tony Reyes - TSA Cloud Solutions: HCS, WebEx, Spark Alberto Aguayo -TSA Kalpesh Patil – Services Arnaldo Montaner - CSE Jabber, Desktop, Endpoints George Wilson – Director Stacey Goldsmith – BDM LoB transformation, Workforce Experience, Remote Expert Pablo Marrone - TSA Jawad Shoaib - CSE Alfonso Becerra - CSE Contac Center Kal Gouda – Tech Lead Adam Kalsey - Tropo Walt Rhodes – CSE Vbrick Tropo and Vbrick (Show and Share) Colby Nish – BDM Vbrick Thank you