Responses to Queries received from Prospective bidders on RFP for Supply, Installation, Maintenance of Hyper-Converged Infrastructure and Implementation of Private Cloud under Rate Contract Bank Response Page # Clause No Clause Query No

Bid Details : No details about Pre-bid meeting mentioned in the RFP, Please confirm the time & Pre-bid meeting is not held due to Covid-19 1 5 Last date and time for submission of query date for Pre--bid meeting? situation. Security Deposit/Earnest Money Deposit (EMD) - Rs.75,00,000/- (Rupees Seventy Five lac Only)in the form of Demand Draft in favor of Union Bank of India, payable at Mumbai. EMD can also be paid in the form of Bank Guarantee 3 5 (BG) of any scheduled commercial Bank other than Union Bank of Request you allow Online/NEFT option for EMD payment. NEFT Transfer is not allowed presently. India, erstwhile Andhra Bank and erstwhile Corporation Bank valid from the date of submission of RFP for a period of minimum 45 days beyond the final bid validity period of 180 days.

Security Deposit/Earnest Money Deposit (EMD) - Rs.75,00,000/- (Rupees Seventy Five lac Only)in the form of Demand Draft in favor of Union Bank of India, payable at Mumbai. EMD can also be paid in the form of Bank Guarantee (BG) of any scheduled 4 Bid Details: 5 commercial Bank other than Union Bank of India, erstwhile We request bank to please accept the EMD of Rs. 25Lakhs. Please be guided by RFP Andhra Bank and erstwhile Corporation Bank valid from the date of submission of RFP for a period of minimum 45 days beyond the final bid validity period of 180 days.

Invitation to Bidders Bank invites proposal from the eligible entities for Supply, 5 5 9 Why there is emphesis on rate contract Please be guided by RFP Installation, Maintenance of Hyper-Converged Infrastructure and Implementation of Private Cloud under rate contract.

Bank may not accept any deviations from the terms and Given the complex nature of the services involved , Bidder requests the Bank to conditions specified in the tender. Deviations could result in 6 4.4 9 allow deviations to the RFP which will enable us to submit a commercially Please be guided by RFP disqualification of the offer made by the vendor at the discretion competitive and responsive bid. Please confirm. of the Bank.

The bidder should be a company registered in India as per Company Act 1956 /2013 or a Limited Liability Partnership company under the Limited Liability Partnership Act 2008 in India As per MSME exemptions and MSMED act, MSME and Startup is relaxed from or Government Organization/PSU and should have experience of Business continuity or Longevity of the business OR We request you to change this 7 Annexure 6.2 10 minimum 5 years in servers/storage business in India from the Please be guided by RFP as bidder should have experience of min 4 years in server/storage business in india date of issuance of RFP. Certificate of incorporation/certificate for from the date of issuance of RFP. commencement of business/other relevant documentary proof is to be submitted.

Page 1 of 73 Bank Response Page # Clause No Clause Query No

We request you to modify this clause to : The Bidder should have minimum Annual Turnover of Rs. 120 Crore in previous three financial years

Kindly amend the clause as : "The bidder should have average annual turnover of Rs.100.00 Crore in previous three financial years i.e. 2017-18, 2018-19 and 2019-20 as per the audited balance sheet available at the time of submission of tender. In case the audited financials for the year 2019-20 is not available, CA Certificate for turnover of 2019-20 / audited financials of 2016-17 should be submitted. This must be the individual The bidder should have minimum annual turnover of Rs.175.00 company turnover and not that of any group of companies. Copies of the audited Crore in previous three financial years i.e. 2017-18, 2018-19 and balance sheet and P&L Statement of the company showing the same is to be 2019-20 as per the audited balance sheet available at the time of submitted." Request to consider minimum annual turnover of Rs. 125 Cr in submission of tender. In case the audited financials for the year previous 3 yrs. As our audit is under process for FY2019-20 & we have shortfall on 8 6.3 10 2019-20 is not available, CA Certificate for turnover of 2019-20 / FY2016-17 turnover. But if you can consider the consistency on business growth, Please be guided by RFP audited financials of 2016-17 should be submitted. This must be its on positive side. the individual company turnover and not that of any group of Turnover - companies. Copies of the audited balance sheet and P&L FY2019-20 - 330 Cr (unaudited)* Statement of the company showing the same is to be submitted FY2018-19 - 253 Cr FY2017-18 - 182 Cr FY2016-17 - 137 Cr OR The bidder should have average turnover of Rs.175.00 Crore in previous three financial years etc.

The bidder should have minimum annual turnover of Rs.175.00 Crore in previous three financial years i.e. 2017-18, 2018-19 and 2019-20 as per the audited balance sheet available at the time of submission of tender. In case the audited financials for the year 2019-20 is not available, CA Certificate for turnover of 2019-20 / As per the Govt of India, Dept of MSME notification,Relaxation under MSME 9 Annexure 6.3 10 audited financials of 2016-17 should be submitted. This must be norms, MSMED Act 2006,NIC, DPIIT & GOI policies MSME/Startups/ MSE bidder is Please be guided by RFP the individual company turnover and not that of any group of exempted from Turnover criteria companies. Copies of the audited balance sheet and P&L Statement of the company showing the same is to be submitted.

Page 2 of 73 Bank Response Page # Clause No Clause Query No

Request to consider minimum annual turnover of Rs. 125 Cr in previous 3 yrs. As our audit is under process for FY2019-20 & we have shortfall on FY2016-17 turnover. But if you can consider the consistency on business growth, its on positive side. Turnover - 6.3 The bidder should have minimum annual turnover of FY2019-20 - 330 Cr (unaudited)* Rs.175.00 Crore in previous three financial years i.e. 2017-18, FY2018-19 - 253 Cr 2018-19 and 2019-20 as per the audited balance sheet available FY2017-18 - 182 Cr at the time of submission of tender. In case the audited financials 6. Eligibility FY2016-17 - 137 Cr 10 10 for the year 2019-20 is not available, CA Certificate for turnover of Please be guided by RFP Criteria (6.3) OR 2019-20 / audited financials of 2016-17 should be submitted. This The bidder should have average turnover of Rs.175.00 Crore in previous three must be the individual company turnover and not that of any financial years i.e. 2017-18, 2018-19 and 2019-20 as per the audited balance sheet group of companies. Copies of the audited balance sheet and P&L available at the time of submission of tender. In case the audited financials for the Statement of the company showing the same is to be submitted. year 2019-20 is not available, CA Certificate for turnover of 2019-20 / audited financials of 2016-17 should be submitted. This must be the individual company average turnover and not that of any group of companies. Copies of the audited balance sheet and P&L Statement of the company showing the same is to be submitted

The bidder should have minimum annual turnover of Rs.175.00 Considering the criticality of this requirement request the bank to amend the EC Crore in previous three financial years i.e. 2017-18, 2018-19 and as follows "The bidder should have minimum annual turnover of Rs.500.00 Crore 2019-20 as per the audited balance sheet available at the time of in each of the previous three financial years i.e. 2017-18, 2018-19 and 2019-20 as submission of tender. In case the audited financials for the year per the audited balance sheet available at the time of submission of tender. In 11 6.3 10 2019-20 is not available, CA Certificate for turnover of 2019-20 / case the audited financials for the year 2019-20 is not available, CA Certificate for Please be guided by RFP audited financials of 2016-17 should be submitted. This must be turnover of 2019-20 / audited financials of 2016-17 should be submitted. This the individual company turnover and not that of any group of must be the individual company turnover and not that of any group of companies. companies. Copies of the audited balance sheet and P&L Copies of the audited balance sheet and P&L Statement of the company showing Statement of the company showing the same is to be submitted. the same is to be submitted."

Bidder/OEM must have supplied and implemented the proposed The bidder understand that the OEM references will also be accepted. Please 12 6.5 10 Private Cloud Solution and hypervisor of the proposed OEM in at Please be guided by RFP confirm least two BFSI/Central/State Govt. during the past 3 years in India.

Bidder/OEM must have supplied and implemented the proposed No OEM in India do business directly and hence there will be no direct PO in the Private Cloud Solution and hypervisor of the proposed OEM in at name of the OEM,PO will be the name of OEM bidders who has executing the 13 6.5 10 least two BFSI/Central/State Govt. during the past 3 years in India. Please be guided by RFP project. (The bidder has to submit PO/Project sign off as supporting Request Bank to consider the such bidder PO as OEM experience PO. documents for the same) This restricts larger OEM participation and thereby limits the technology options Bidder/OEM must have supplied and implemented the proposed for UBI. With NetApp HCI 2.0 architecture, we belive UBI will gain immense Private Cloud Solution and hypervisor of the proposed OEM in at benefits. 14 Clasue 6.5 10 least two BFSI/Central/State Govt. during the past 3 years in India. Bidder/OEM must have supplied and implemented Private Cloud Solution and Please be guided by RFP (The bidder has to submit PO/Project sign off as supporting hypervisor in at least two BFSI/Central/State Govt. during the past 3 years. (The documents for the same) bidder has to submit PO/Project sign off as supporting documents for the same)

Page 3 of 73 Bank Response Page # Clause No Clause Query No

Revised Clause Annexure - C Eligibility Please consider min 5 nodes single PO of proposed OEM. Criteria Point No. 6 Bidder/OEM must have supplied minimum 6.6 Bidder/OEM must have supplied minimum20 Hyper- This restricts larger OEM participation and thereby limits the technology options 10 Hyper-Converged Nodes in single Converged Nodes in single Purchase Order of proposed OEM in at for UBI. With NetApp HCI 2.0 architecture, we belive UBI will gain immense 6. Eligibility Purchase Order of proposed OEM (Hardware 15 11 least two BFSI/Central or State Govt. during the past 3 years in benefits. Criteria (6.6) as well as HCI Software) in at least two India. (The bidder has to submit PO/Project sign off as supporting Bidder/OEM must have supplied minimum20 Hyper-Converged Nodes in single BFSI/Central or State Govt. during the past 3 documents for the same) Purchase Order in at least two BFSI/Central or State Govt. during the past 3 years. years in India. (The bidder has to submit (The bidder has to submit PO/Project sign off as supporting documents for the PO/Project sign off as supporting documents same) for the same)

Clarification: Bank has asked two disk based backup solution under this RFP. One disk based backup solution will be at Primary site Are tape outs required(locally/DR copy)? and another will be at Disaster Site. All backup jobs will replicate a copy of backup Broad Scope of work : Additional technical queries for Please share the retention policies on disk and on tape(separately) if applicable, 16 7 11 data to Disaster site backup solution clarification. automatically after completion of primary Is there a requirement of sending offsite backups, if so, whether it is going to be backup job. Source of the secondary backup on the appliance asked for DR site as a part of RFP or is going to be tapes? copy will be primary site disk based backup solution and third copy of backed up data also will be moved to Tape media.

The initial indicative material estimate is placed as Table A of Annexure G and order will be placed immediately as per The bidder understands that the bank will place an order of the quantity requirement. Cost and quantity of items mentioned in Table A & Clarification: Tape out is permissible from 17 7 12 mentioned in Annexure G. Further procurement in future will be as per the B of Annexure G will be calculated on pro-rata basis in case of Backup Appliance Only requirement based on the rate contract mentioned in Annexure G. Please Confirm. partial/multiple requirement of hardware and software in future.

The clause is open ended what is the limitation of SoW This line should be read as "The scope of 18 7 12 The scope of work includes following but is not limited to: The scope of work comprises of the includes following but is not limited to work includes following"

Cost and quantity of items mentioned in Table A & B of Annexure Request Bank to confirm the rate contract applicable for Table B – Discovery of G will be calculated on pro-rata basis in case of partial/multiple Prices for Phased Requirement of the Annexure F – Unpriced Indicative 7. Broad requirement of hardware and software in future. Bank will place Commercial Bid only. 19 Scope of 12 Please be guided by RFP orders based on requirement from time to time during the rate For the other Item's , Request Bank to Limit the Price validity for repeat order for a Work contract period of 2 years. period of 180 days from the price discovery date.

A) Need complete inventory of servers to be migrated. Clarification: Application details and list of migrate physical servers on to proposed cloud and provide B)Migration of servers - Applcation/Database compatiblity from 3 tier to new applications will be migrated to this setup 20 7.1 12 maintenance support for the same during the warranty architecture will be tested by Appcation vendor.Post migration App/DB will be shared with successful bidder post period of 3 years from the date of sign off of the project. performance testing will be UBI resposiblity RFP process.

Page 4 of 73 Bank Response Page # Clause No Clause Query No

The scope of the work is deployment of private cloud solution along with Supply of x86 Server hardware, Installation and Number of Physical servers to be migrated on virtual platform (Cloud) , need to Commissioning of Hyper- Converged Infrastructure, migrate have the precise count (Application Migration:- Will not be covered under TCPL physical servers on to proposed cloud and provide maintenance Scope). support for the same during the warranty period of 3 years from the date of sign off of the project. The private cloud solution Kindly share the existing Application Server/VM details. Clarification: List of applications which will would be deployed at Bank’s Primary Site and DR site. Bidders Kindly share the existing Database Server/VM details along with detailed database be migrated to this setup will be shared to should provide comprehensive onsite support during the edition and version number. sucessful bidder. Moreover, such activity will Warranty period of 3 years and AMC for 4th and 5th year with 21 7.1 12 Kindly confim the data size which need to migrate. be taken care by bidder's onsite resources back to back arrangements with the respective OEMs and with Kindly confirm the total incremental size. and if onsite resource need any specific help response time of 4 hours and resolution time of 6 hours. Kindly confirm the total data size. then same must be taken care by bidder's Necessary proof for the tie-up arrangements with the OEMs to be specialist technical staffs. provided to Bank. Bidder also needs to ensure onsite support by Need more clarity regards migrate physical servers and number of servers in deployment team for the period of deployment and handover to migration scope Bank after necessary training and knowledge transfer to onsite Is the the scope of work limited to setting up & manitaining private cloud support resources and Bank officials infrastructure or it includes migrating of existing infrastructure

7.1 The scope of the work is deployment of private cloud solution along with Supply of x86 Server hardware, Installation and Commissioning of Hyper-Converged Infrastructure, migrate Is it only P2V Migration or also includes V2V Migration. If yes then provide the Clarification: Bidder need to perform P2V 22 7.1 12 physical servers on to proposed cloud and provide maintenance Existing hypervisor details and V2V. Existing hypervisor is VMware ESXI. support for the same during the warranty period of 3 years from the date of sign off of the project

Bidder also needs to ensure onsite support by deployment team Clarification: Project Sign-off will be given to for the period of deployment and handover to Bank after 23 7.1 12 Knowledge transfer will be done after sign off the bidder after completion of each and necessary training and knowledge transfer to onsite support every activity mentioned in RFP. resources and Bank officials. 7.1 The scope of the work is deployment of private cloud solution Kindly provide the detailed Migration scope like along with Supply of x86 Server hardware, Installation and 1.Name of applications, Commissioning of Hyper-Converged Infrastructure, migrate 2. No. of Application with Tiering Clarification: Details of applications will be physical servers on to proposed cloud and provide maintenance 3. No. of Application server, 24 7.1 12 shared with sucessful bidder post RFP support for the same during the warranty period of 3 years from 4. Application Inter-dependancy process. the date of sign off of the project 5. Operating system with version, 6. No. of Database Server, 7. Database version The scope of the work is deployment of private cloud solution along with Supply of x86 Server hardware, Installation and Since the migration of the physical servers is likely to have dependancies on UBI, Commissioning of Hyper-Converged Infrastructure, migrate Please refer response serial number 20 to 24 25 7.1 12 we request the Bank to consider the date of hardware installation as the warranty physical servers on to proposed cloud and provide maintenance of this corrigendum period start support for the same during the warranty period of 3 years from the date of sign off of the project.

Page 5 of 73 Bank Response Page # Clause No Clause Query No

The private cloud solution would be deployed at Bank’s Primary We presume the Mumbai DC is hosted at Powai, request Bank to provide whether Please refer response serial number 20 to 24 26 7.1 12 Site and DR site. the Bangalore / Hyderabad DC would be in Bank premises or 3rd Party of this corrigendum

Please clarify in case if any relocation of infrastructure , apart from transportation charges , the transit insurance , any additional Electricial and civil work , network Last mile connectivity etc.. Will be taken care by Bank and the scope of the Bidder of this RFP is limited to Deinstallation , dismantle , Packing , Racking , stacking, power on and reconfiguration only. Supply and installation should ideally be a one time activity. vendor should not be Bank will specify the location for supply, installation, expected to do migration activity without any additional cost to it as it would Clarification: In case of any relocation of the configuration, reconfiguration and reinstallation of Hyper- involve lot of process and planning and man hours of specialized team which hardware and software supplied under this Converged Infrastructure& other related hardware / software at might be beyond the scope and capabilities of the on-site resources. RFP, the scope of the bidder is limited to de- the time of placing purchase order to the successful bidder. Bank Hence request to either remove this clause OR suggest the activity would be billed installation , dismantle , Packing , Racking , may change the locations at a future date. The selected Bidder on actuals 27 7.2 12 stacking, power on, reconfiguration and should take responsibility for dismantling, shifting to new location, Dismantaling and re-installing is a niche skill and cannot be done by on-premise bring the project in working status without re-installation at the new location and making the entire system support resources asked in the RFP. The bidder will have to involve SMEs for the any additional cost to Bank. Bank will bear operational without any additional cost to Bank. However, Bank same. Bidder would reuest bank to take this as a separate Project Change Request transporation cost alongwith transit will reimburse the transportation charges, if any, at actual on as and when such need arise. insurance. submission of bills. reinstallation & reconfiguration will take double effort & might damage of H/W This may couse the latency issue which directly related to Performance penalty mentioned Pg 15 , clause no 7.19 These efforts are generally chargeable. We request bank to add separate line item in commercial format for those charges OR If bank want to include these charges in proposal then requesting bank to clearly indicates how many such migration to be considered during contract period

Bank will specify the location for supply, installation, configuration, reconfiguration and reinstallation of Hyper- Converged Infrastructure& other related hardware / software at the time of placing purchase order to the successful bidder. Bank Clarification: Bidder will arrange transit may change the locations at a future date. The selected Bidder 28 7.2 12 Bidder understanding is that insurance for devices also taken care by Bank. insurance and will be valid till the installation should take responsibility for dismantling, shifting to new location, and handing over the project to the bank. re-installation at the new location and making the entire system operational without any additional cost to Bank. However, Bank will reimburse the transportation charges, if any, at actual on submission of bills.

Page 6 of 73 Bank Response Page # Clause No Clause Query No

Bank will specify the location for supply, installation, configuration, reconfiguration and reinstallation of Hyper- Converged Infrastructure& other related hardware / software at Shifting the infrastructure from one location to another location and re-install, the time of placing purchase order to the successful bidder. Bank requires efforts, man power, various skills & trasportation cost, hardware may change the locations at a future date. The selected Bidder insurance cost etc hence request bank to finalize the location before hardware Please refer response serial number 27 and 29 7.2 12 should take responsibility for dismantling, shifting to new location, delivery. In case of any change in location after hardware delivery to specified 28 of this corrigendum re-installation at the new location and making the entire system locations then Bank has to follow commercial project change request process for operational without any additional cost to Bank. However, Bank shifting / re-installation of entire solution. will reimburse the transportation charges, if any, at actual on submission of bills. The selected Bidder should take responsibility for dismantling, shifting to new location, re-installation at the new location and The DC locations if changed will still be within Mumbai, Bangalore & Hyderabad Please refer response serial number 27 and 30 7.2 12 making the entire system operational without any additional cost cities, please confirm 28 of this corrigendum to Bank. The supplier has to ensure on-site support for resolving all Hardware and software, OS (Operating Systems) &Private Cloud solution related issues, including re-installation, reconfiguration of OS and other required software for the proposed solution, during Please refer response serial number 32 of 31 7.3 12 warranty and AMC (Annual Maintenance Contract)/ATS (Annual is Bank looking for 24x7x365 days onsite support or just an on call support? this corrigendum Technical Support) period (or such other extended period as per the contract terms and paid maintenance will commence only thereafter).

Two part query: 1. Microsoft OS with SA does not oblige Microsoft to give support for OS related The supplier has to ensure on-site support for resolving all activities. If bank has an EULA or such that specifies microsoft will support for OS Clarification: Bidder will arrange onsite Hardware and software, OS (Operating Systems) &Private Cloud related activities OR some written confirmation from MS, then it should be OK. support for solution of any issues of solution related issues, including re-installation, reconfiguration of otherwise if during the period of logging the call to MS, for any support, if they hardware and software supplied under this OS and other required software for the proposed solution, during 32 7.3 12 charge for support, it should be borne by the bank RFP. All the software and hardware will be warranty and AMC (Annual Maintenance Contract)/ATS (Annual under support for a period of 5 years. For Technical Support) period (or such other extended period as per 2. Bank has asked for MS datacenter edition with Software Assurance. Software Microsoft, software assurance will be for 6 the contract terms and paid maintenance will commence only Assurance works only for 2 years and has to be renewed post that. So Bank has to years as it is mutiple of 2 years. thereafter). clarify for how many years does BANK want MS with Software assurance so that bidder can provision for the renewal cost as well

Page 7 of 73 Bank Response Page # Clause No Clause Query No

Bank is procuring 6 hybrid HCI nodes (3 each at DC and DR Site) in this RFP process. There will be separate setup at DC and DR site for hosting internet facing web layer. The responsibility of the We assume that Bank has ensured that the existing server ( OS) are compatible to Clarifcation: Bidder will take the reponsiblity bidder is design, install and configure this separate and dedicate run in virtualized environment and also it can be migrated via P2V migration tool. of the items delivered through this RFP and setup at both the sites (DC and DR Sites) are per bank’s if there is any scope for upgradation of OS version ( say 2008 to 2016) vendor 33 7.5 13 same will be taken care by the bidder. requirement. The bidder will migrate the applications from would install the OS and all. Application and data base installation has to be done Application and database related activity will physical servers to this setup after commissioning of the setup by application owner as they are the best judge for the requirement. be taken care by Bank. and before handing over the project to the bank. Bank will share Please confirm the details of such physical servers to the successful bidder after the RFP process

Request you to share the list of applications and any Infrastructure dependencies to develop the migration plan.

Please share the details of this Applications as efforts needs to be estimated for the resource required for Migration The bidder will migrate the applications from physical servers to Clarification: Application details and list of this setup after commissioning of the setup and before handing applications will be migrated to this setup 34 7.5 13 Request Bank to provide at least Physical server / VM baseline details with break- over the project to the bank. Bank will share the details of such will be shared with successful bidder post up for various workloads to be considered for migration which will enable us to physical servers to the successful bidder after the RFP process. RFP process. arriving at high-level migration scope/efforts & right commercials for the same.

Please let us know the number of Physical Servers to be migrated and its associated data size to be migrated. If there are any virtual machines to be migrated kindly provide virtual machine count and its associated data size

Bank is procuring 6 hybrid HCI nodes (3 each at DC and DR Site) in this RFP process. There will be separate setup at DC and DR site for hosting internet facing web layer. The responsibility of the Since a single Backup solution has been asked in the RFP, can you pls. confirm bidder is design, install and configure this separate and dedicate whether the same backup solution will be used for both Internet facing 3-node HCI Clarification: There will be common backup setup at both the sites (DC and DR Sites) are per bank’s 35 7.5 13 solution and Non-Internet facing 20-node HCI solution? solution for both the setup. No air-gap requirement. The bidder will migrate the applications from Hope Backup Solution doesn’t have any Airgap requirements between both the solution is ask of the RFP. physical servers to this setup after commissioning of the setup above environments. Kindly confirm or reassess this requirement? and before handing over the project to the bank. Bank will share the details of such physical servers to the successful bidder after the RFP process.

There will be separate setup at DC and DR for hosting internet Clarification: Any such details will be shared 36 7.5 13 Need details over the existing setup at DC & DR facing web layer with sucessful bidder post RFP process.

The bidder will migrate the applications from physical servers to We understand that bidder is expected to do physical to virtual migration to the this setup after commissioning of the setup and before handing new set-up, however any application related activities like configuration, re- Clarification: Any applications related activity 37 7.5 13 over the project to the bank. Bank will share the details of such configuration, re-installation, testing, etc. if required will be carried out by Bank. will be taken care by Bank. physical servers to the successful bidder after the RFP process. Please confirm.

Page 8 of 73 Bank Response Page # Clause No Clause Query No

Bank is procuring 6 hybrid HCI nodes (3 each at DC and DR Site) in this RFP process. There will be separate setup at DC and DR site for hosting internet facing web layer. The responsibility of the Clarification: There will be dedicated 3 nodes bidder is design, install and configure this separate and dedicate Bidder understanding is that bank expecting internet facing logical setup within setup at each at DC and DR site for hosting setup at both the sites (DC and DR Sites) are per bank’s 38 7.5 13 3+3 nodes which are dedicated for internet facing apps and convert physical web internet facing web VM. Bidder will migrate requirement. The bidder will migrate the applications from servers to virtual. Please clarify internet facing physical or virtual web server physical servers to this setup after commissioning of the setup to this setup. and before handing over the project to the bank. Bank will share the details of such physical servers to the successful bidder after the RFP process.

The bidder will migrate the applications from physical servers to this setup after commissioning of the setup and before handing Please refer response serial number 33 to 38 39 7.5 13 The transition duration & process is not clear. How much time do we factor? over the project to the bank. Bank will share the details of such of this corrigendum physical servers to the successful bidder after the RFP process.

The bidder will calculate license(s) requirement in-line with the We understand this statement "any/whatsoever gap/interpretation/ hardware specification stipulated in this RFP and supply sufficient misunderstanding between Bank's requirement and bidder/OEM understanding licenses of hypervisor, hypervisor management solution, Clarifcation: Bidder will take the reponsiblity for proposed solution, it will be the responsibility of bidder/OEM to fill up the gap infrastructure monitoring and private cloud suits as per the of licenses of the software supplied under on time without any extra cost to Bank during implementation of proposed HCI nodes in this RFP. If there is any/whatsoever the RFP which must be appropriate with the 40 7.6 13 Project/Warranty/AMC/ATS." is restricted only for licenses of hypervisor, gap/interpretation/ misunderstanding between Bank's hardware supplied. Any applications and hypervisor management solution, infrastructure monitoring and private cloud suits requirement and bidder/OEM understanding for proposed databases licenses are out of the scope of as per the proposed HCI nodes in this RFP" and not for other kind of licenses solution, it will be the responsibility of bidder/OEM to fill up the this RFP. related to migration application and database systems. Kindly confirm this gap on time without any extra cost to Bank during understanding implementation of Project/Warranty/AMC/ATS.

Newer version release might be multiple in contract period, bidder understanding is that not all version release need to be upgraded. Need more clarity.

This is a fair ask, however any Hardware refresh, or any other associated software Clarification: Whenever there will be new Bidder should upgrade the private cloud solution supplied under requirement like change in OS, database etc. that requires licensing, will be release of the software supplied in this RFP this RFP and other related software whenever there is new catered by UBI or will source it separately. Since this requirement cannot be by software OEM, it will be bidder's 41 7.7 13 version released for such upgrade without any cost to the Bank envisaged at this stage now. Hope our understanding is correct. responsibility to upgrade the same as per during the contract period. bank's requirement without any additional The bidder here is a System Integrator and can provide updates / upgrades as per cost to the bank. OEM policy. Hence kindly request the bank to modify this clause as per OEM policy. Secondly if the updates / upgrades requires any effort then the bidder request it to charged separately as per mutually agreed terms.

Page 9 of 73 Bank Response Page # Clause No Clause Query No

Clarification: Bank is also hiring FM support through this RFP Process and it will be Bidder should upgrade the private cloud solution supplied under Bidder inderstands that the Bank is referring to minor version upgrades to be responsibility of the onsite resource to this RFP and other related software whenever there is new carried out without any cost to Bank. However any major software / OS version 42 7.7 13 perform such activity and if onsite team is version released for such upgrade without any cost to the Bank upgrade which involves major changes like schema / architecture changes etc. not able to perfrom the activity then the during the contract period. then Bank to follow commercial project change request process. bidder will arrange the support for the same without any additional cost to the bank. Bidder should upgrade the private cloud solution supplied under The hardware solution will be sized for preent requirements & present software this RFP and other related software whenever there is new Please refer response serial number 41 and 43 7.7 13 version. Any hardware requried as part of upgrade will have to be procured by version released for such upgrade without any cost to the Bank 42 of this corrigendum Bank at actuals. What is meant by related software? during the contract period.

We assume Bank will provide the inter rack cabling between the racks. All the passive cabling including patch cords will be provided by Bank. Request bank to 7.8 The accessories (including cables, rack mounting kit, Power confirm on this. If inter rack cabling in bidder scope, request Bank to provide the strip in the rack etc.) required for the installation and Rack Layout/placement of devices accordingly we can size the passive cabling. Also configuration of the equipment should also be specified and do bidder need to provide the PDU's for the UBI provided Racks. Request Bank to Clarification: Bidder will arrange cables, supplied by the Bidder. Bank will not arrange for the same. If clarifies on all the above points. patch cords and any such consumable items 44 7.8 13 there is any/whatsoever gap/interpretation/ misunderstanding required to make the project live without any between Bank's requirement and bidder/OEM understanding for Only Rack Cabling will be Part of this RFP. Data Centre Cabling & allied passive additional cost to the bank. proposed solution, it will be the responsibility of bidder/OEM to work will be outside the scope. Request Bank to confirm the same. fill up the gap on time without any extra cost to Bank during implementation of Project/Warranty/AMC/ATS. Does Bank is only lookig for cables and power strip, Rack will be provisioned by Bank

Supply & Installation of Power Strip should be in the scope of Rack Vendor. Bidder can provide the required socket details to power on proposed Hardware 7.8 The accessories (including cables, rack mounting kit, Power strip in the rack etc.) required for the installation and Requesting bank to reconfirm on power strip supply. Power Strips are generally Clarification: Power strip/PDU to the rack 45 7.8 13 configuration of the equipment should also be specified and part of Rack accessories & bidder provides compatible power cords will be in the scope of the bank. supplied by the Bidder In case Bidder need to supply then requesting bank to share existing and required power strips details.

Page 10 of 73 Bank Response Page # Clause No Clause Query No

7.8 The accessories (including cables, rack mounting kit, Power strip in the rack etc.) required for the installation and configuration of the equipment should also be specified and supplied by the Bidder. Bank will not arrange for the same. If Require clarity - we assume the Server Rack & Space required for the installation Clarifications: Arranging rack and rack space 46 7.8 13 there is any/whatsoever gap/interpretation/ misunderstanding and configuration of the equipment will be provided by Bank. is not in the scope of RFP. between Bank's requirement and bidder/OEM understanding for proposed solution, it will be the responsibility of bidder/OEM to fill up the gap on time without any extra cost to Bank during implementation of Project/Warranty/AMC/ATS.

Bidder should provide Private Cloud Solution & its related other 1 year / 3 years? Clarification: Warranty will be 1 year for software licenses for On-Premise Private Cloud setup with Request to bank to update clause to "Bidder should provide comprehensive on- 47 7.11 13 software components and 3 years for comprehensive on-site support of 1 year without any extra cost to site warranty of 3 years for software and ATS of 2 years as per TCO." hardware components. the bank. The same ATS rate will be fixed for another 4 years.

7.11 Bidder should provide Private Cloud Solution & its related other software licenses for On-Premise Private Cloud setup with The Rate of ATS will be as per the OEM policy and will be quoted accordingly. The Refer response serial number 47 of this 48 7.11 13 comprehensive on-site support of 1 year without any extra cost to OEMs has year on year incrementatl factor on ATS. corrigendum. the bank. The same ATS rate will be fixed for another 4 years. Is bank also envisaging the proposed private cloud solution should in future Bidder should provide Private Cloud Solution & its related other provide seamless integration with various known public cloud provider like AWS, software licenses for On-Premise Private Cloud setup with Azure, GCP etc. along with 1. Integrated public+private cloud management, 2. Refer response serial number 47 of this 49 7.11 14 comprehensive on-site support of 1 year without any extra cost to show back or chargeback and 3. single self-service portal to cater service request corrigendum. the bank. The same ATS rate will be fixed for another 4 years. for its end user? In short a complete hybrid & multi-cloud management suite? Bidder has to carryout hardening of OS (Operating System), patch management activity and other configuration on OS, private cloud and its related software, etc., (which is provided under this RFP) as per the requirement of the bank or VAPT Observations / audit Clarification: The bidder need to comply and of the bank during the warranty/AMC/ATS period as per Bank's close the findings of the VA/PT. The onsite requirement at no additional cost to the Bank. Bidder has to resource will close the finding and if onsite undertake BIOS, OS, etc. upgrade wherever the requirement is felt team is unbale to do for any specific or all 50 7.13 14 by bank (during Warranty/AMC/ATS). Bank conducts VAPT Is a quarterly visit required for fixing the Patch, please confirm. then bidder need to arrange the product (Vulnerability Assessment & Penetration Testing) and Information specialist for the same and help the onsite Security audit on quarterly basis. The vendor/supplier needs to team for closure of observations without any comply with the findings of the VAPT within stipulated time in additional cost to Bank terms of the hardware / OS / applications provided under this RFP.

Page 11 of 73 Bank Response Page # Clause No Clause Query No

Please clarify whether the Hardening ,Patch management and VAPT remediations Clarification: Bidder needs to perform all the Bidder has to carryout hardening of OS (Operating System), patch is only restricted to Cloud Management Pane , backup solution and Hypervisors or activities mentioned in the RFP for all the 51 7.13 14 management activity and other configuration on OS, private cloud Guest Operating systems also should be considered . In case if the scope is software supplied under this RFP. It will and its related software, etc., extended to Guest operating system as well whether bank can share the baseline include physical as well as virtual Machines. of Guest Operating systems.

Bidder has to carryout hardening of OS (Operating System), patch management activity and other configuration on OS, private cloud Clarification: Bank is having OS patching and its related software, etc., (which is provided under this RFP) solution for Windows and RHEL. Bidder need 52 7.13 14 Will the Bank provide the patch management tools for this setup? as per the requirement of the bank or VAPT Observations / audit to take care patching of the other software of the bank during the warranty/AMC/ATS period as per Bank's solution delivered in this RFP requirement at no additional cost to the Bank.

Clarification: Whenever OEM will release any new version of the solution then the bidder need to upgrade the same as per bank's Bidder has to undertake BIOS, OS, etc. upgrade wherever the requirement. Hardware OEM releases the 53 7.13 14 BIOS, OS upgrade is subject to OEM policy requirement is felt by bank (during Warranty/AMC/ATS). BIOS, NIC card firmware, Life Cycle Management fireware. Firmware upgradation of all such componenets will be taken care by the bidder The proposed private cloud solution must deliver service models Kindly elobrate this requirement further such as IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and SaaS (Software as a Service) as defined by NIST (in The SaaS model definition of NIST as per SP 800-145 states that "Software as a the service models section of the document SP 800-145). Service (SaaS). The capability provided to the consumer is to use the provider’s applications running on a cloud infrastructure2. The applications are accessible from various client devices through either a thin client interface, such as a web browser (e.g., Clarification: All the cloud related terms will web-based email), or a program interface. The consumer does not manage or 54 7.14 14 be referred to NIST. Bidder need to refer the control the same for more details underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities, with the possible exception of limited user specific application configuration settings." Since this model is generally used in Public Cloud Solution, can you pls. name few of the application you intend to use it as SaaS offering so that the same can be checked for feasibility with a Private cloud solution proposed ? Bidder should undertake to provide maintenance support during Request Bank to confirm the Warranty/AMC support starts from the date of Clarification: Warranty/AMC support will warranty and post warranty period for all proposed equipment Inatallation and Signoff of the Equipement. commence from the date of the project &spare parts and ensure that all the supplied items under this RFP Not after the migration activities completed / signoff. Signoff. Migration is day to day activity and 55 7.15 14 should be available for a minimum period of 5 years from the date will not be part of project sign off. of signoff. Comprehensive annual maintenance contract has to be entered into separately with the bank.

Page 12 of 73 Bank Response Page # Clause No Clause Query No

Bidder has to guarantee minimum uptime of 99.95% and should Clarification: Uptime is related to hardware be ready to execute service level agreement. Bank will calculate Hope the requirement of 99.95 % uptime is based on solution level and not at the 56 7.16 14 as well as solution supplied under this RFP uptime on quarterly basis of proposed infrastructure for Bank’s hardware device level. for the project. Private Cloud. Bidder has to guarantee minimum uptime of 99.95% and should be ready to execute service level agreement. Bank will calculate Does Bank have necessary tool & SLA management solution to measure this? Or Refer response serial number 56 of this 57 7.16 15 uptime on quarterly basis of proposed infrastructure for Bank’s you need bidder to quote this? corrigendum. Private Cloud. 7.17 The major responsibility of the bidder is Supplying, installing/ Contradictory statement. Request clarity as Who should perform Installation / re-installing, commissioning and maintenance of proposed hyper- Migration / Trainng ? Is it Bidder or OEM Clarification: Installtion, configuration of the 7. Broad converged infrastructure along with proposed private cloud software procured thorugh this RFP will be 58 Scope of 14 solution at Bank’s Primary site (Mumbai) and Disaster Recovery Would request Bank to consider the installationm operational and training can be done by OEM only. Bidder will arrange Work (7.17) Site (Bengaluru/Hyderabad). The scope covers end to end conducted by certified resources of partner. Atleast the installation and training session of the product delivered in installation of whole setup and making them operational, implementation should be done by partner resources who has the capability. this RFP by OEM's product trainers. imparting training on the same to Bank officials by OEMs. Plz confirm

The major responsibility of the bidder is Supplying, installing/ re- installing, commissioning and maintenance of proposed hyper- converged infrastructure along with proposed private cloud Clarification: Bidder will arrange training solution at Bank’s Primary site (Mumbai) and Disaster Recovery Bidder understanding is that training to Bank officials is only limited to product 59 7.17 15 from OEM for the product delivered thorugh Site (Bengaluru/Hyderabad). The scope covers end to end usage and limited number of officials. Please clarify. this RFP for day to day activites. installation of whole setup and making them operational, imparting training on the same to Bank officials by OEMs. Hyper-converged nodes procured under this Private Cloud RFP, Since the sizing and requirement is provided by Bank, which clearly indicates the will be used exclusively for hosting various applications and highest configuration for Hyper Converged Infrastructure including CPU, Memory, implementation of various leading and critical databases (2 TB or Storage and it is also dependent on underlying application and database which is higher). The bidder will size the solution to meet the above getting migrated, hence the liability of meeting such stringent latency should not 60 7.19 15 requirement with less than 5 millisecond average latency per VM be on bidder, request you to remove the penalty on this Please be guided by RFP (Virtual Machine) basis (during peak banking hours). Bank will calculate penalty as per penalty clause 32 mentioned in this RFP for not meeting the above performance.

Hyper-converged nodes procured under this Private Cloud RFP, Can you pls. let us know which are this Database make & mode (e.g. MS SQL, will be used exclusively for hosting various applications and Oracle, Oracle RAC etc.) which are 2TB or higher in size and requires less than 5 implementation of various leading and critical databases (2 TB or msec average latency per VM during peak banking? higher). The bidder will size the solution to meet the above 61 7.19 15 requirement with less than 5 millisecond average latency per VM Please be guided by RFP (Virtual Machine) basis (during peak banking hours). Bank will calculate penalty as per penalty clause 32 mentioned in this RFP for not meeting the above performance.

Page 13 of 73 Bank Response Page # Clause No Clause Query No

we are assuming that bank has already done the due deligience in terms of the Hyper-converged nodes procured under this Private Cloud RFP, performance that would be available in the considered hardware as Bank has will be used exclusively for hosting various applications and shared the sizing fo the same including the disk configuration. implementation of various leading and critical databases (2 TB or We can try to do some QoS in terms of reserving IOPS or such at the software level higher). The bidder will size the solution to meet the above 62 7.19 15 BUT if the infra itself is not capable of meeting the application requirement, there Please be guided by RFP requirement with less than 5 millisecond average latency per VM is nothing much that can be done by bidder here. (Virtual Machine) basis (during peak banking hours). Bank will calculate penalty as per penalty clause 32 mentioned in this RFP Plz confirm this point and the deviation that can happen due to hardware for not meeting the above performance. limitation beyond control of bidder

Hyper-converged nodes procured under this Private Cloud RFP, will be used exclusively for hosting various applications and implementation of various leading and critical databases (2 TB or Is the less than 5 msec average latency per VM during peak banking hours higher). The bidder will size the solution to meet the above 63 7.19 15 requirement for All Flash 10+10 HCI solution or required for Hybrid 3+3 HCI node Please be guided by RFP requirement with less than 5 millisecond average latency per VM solution also? (Virtual Machine) basis (during peak banking hours). Bank will calculate penalty as per penalty clause 32 mentioned in this RFP for not meeting the above performance.

Clarification: Management node is not part of Annexure - F & G (Commercial bids). 7.20 The bidder will design and propose separate management Bidder will provide seprate management cluster of minimum 3 nodes at each site DC and DR for Seperate management cluster 3 nodes at each site DC & DR. These nodes are nodes (3 nodes each at DC and DR Site) for management workload. This cluster will be exclusively use for additional nodes which are asked in annexure E whereas Qty mentioned in hosting management worklaods related to 64 7.20 15 management VMs which will manage and monitor entire Private Annexure E –Indicative Commercial Bid, Table A – Initial Indicative Requirement, private cloud infrastructure. Management Cloud setup proposed in this RFP. These management nodes will Hypervisor Management Solution is 4 nodes sizing will be done by bidder to meet be additional nodes which are asked in Annexure E of this RFP. the requirement of management workloads. The management nodes will be same as HCI solution delivered in this RFP.

There will be separate virtual machines for Web Server, Application Server, and Database Server etc. and all are in different logical zones/VLAN separated through physical firewall to communicate to each other. Accordingly, the connectivity should be established for making them operational. In no case Request bank to add Since the RFP has SDN in it can we not create a DMZ communication will be permitted without crossing through 65 7.21 15 Anywhere solution and Exclude the moving component of Physical Firewall Please be guided by RFP physical firewall. Bidder has to ensure the communication in the something of this sort https://communities.vmware.com/docs/DOC-41037 desired way and all the required hardware, software, firewall and network equipment etc., if required, will be provided by bidder only. Hyper-Converged Infrastructure must have sufficient LAN cards to communicate with at least four different physically isolated network switches.

Page 14 of 73 Bank Response Page # Clause No Clause Query No

Request Bank to clarify whether physical firewall will be provided by bidder in this RFP or we can use Bank's existing physical firewall. As Bank has asked for SDN solution with distributed virtual firewall which will do the stateful inspection across the VM's based on Web, AAP and DB servers. Request bank to confirm on 7.22 There will be separate virtual machines for Web Server, this. Application Server, and Database Server etc. and all are in Clarification: Bank has not asked any physical different logical zones/VLAN separated through physical firewall what is the existing firewall ( make, model and configuration details) firewall in this RFP. Bidder/OEM will design to communicate to each other. Accordingly, the connectivity can we utilize this firewall OR Bank wants additional firewall to be provisioned. If Bank's Private Cloud in such a way that all should be established for making them operational. In no case yes, there is no line item proposed in commercials format. 66 7.22 15 workload traffic will not bypass physical communication will be permitted without crossing through Plz guide firewall. If physical firewall/Network device physical firewall. Bidder has to ensure the communication in the required to be sahred then Bank will sahre to desired way and all the required hardware, software, firewall and Please clarify if there is any compliance requirement for Firewalls and other the sucessfull bidder network equipment etc., if required, will be provided by bidder network euipment to achieve this only. what is the existing firewall ( make, model and configuration details) can we utilize this firewall OR Bank wants additional firewall to be provisioned. If yes, there is no line item proposed in commercials format. Plz guide

There will be separate virtual machines for Web Server, Application Server, and Database Server etc. and all are in different logical zones/VLAN separated through physical firewall to communicate to each other. Accordingly, the connectivity should be established for making them operational. In no case Is the proposed backup solution allowed to communicate with all of this app & DB communication will be permitted without crossing through VMs in 10+10 HCI nodes and 3+3 node Web or internet facing nodes with single Clarification: Backup solution will be 67 7.22 15 physical firewall. Bidder has to ensure the communication in the solution or separate backup solution is required for each of this environment to common for both the setup. desired way and all the required hardware, software, firewall and maintain necessary air-gap thru firewall? network equipment etc., if required, will be provided by bidder only. Hyper-Converged Infrastructure must have sufficient LAN cards to communicate with at least four different physically isolated network switches.

There will be separate virtual machines for Web Server, Application Server, and Database Server etc. and all are in different logical zones/VLAN separated through physical firewall to communicate to each other. Accordingly, the connectivity should be established for making them operational. In no case communication will be permitted without crossing through Clarification: Internet facing web layer will are the web server VMs will be on both HCI solution asked to handle both Internet 68 7.22 15 physical firewall. Bidder has to ensure the communication in the be hosted on dedicated setup of 3 hybrid facing and non-internet facing (or intranet) application? desired way and all the required hardware, software, firewall and node cluster asked in this RFP network equipment etc., if required, will be provided by bidder only. Hyper-Converged Infrastructure must have sufficient LAN cards to communicate with at least four different physically isolated network switches.

Page 15 of 73 Bank Response Page # Clause No Clause Query No

Physical firewall mentioned in Clause no 7.22 page no 15 but no firewall appliance considered in Refer response serial number 66 to 68 & 70 69 7.22 15 Separate virtual machines in different virtual Zones/ VLANs Annexure E - Technical Compliance to 72 of this corrigendum. Annexure F - Unpriced Indicative Commercial Bid Annexure G - Indicative Commercial Bid There will be separate virtual machines for Web Server, Application Server, and Database Server etc. and all are in different logical zones/VLAN separated through physical firewall to communicate to each other. Accordingly, the connectivity Clarification: This will be discussed during should be established for making them operational. In no case the design phase of private cloud setup after communication will be permitted without crossing through Bidder understanding is that traffic must flow and control with Virtual SDN 70 7.22 15 completion of RFP process and final design physical firewall. Bidder has to ensure the communication in the layer,Please clarify more in case of traffic should also flow on physical firewall. will be accepted with mutual understanding desired way and all the required hardware, software, firewall and of the SDN solution. network equipment etc., if required, will be provided by bidder only. Hyper-Converged Infrastructure must have sufficient LAN cards to communicate with at least four different physically isolated network switches. Clarification: All the leading databases will There will be separate virtual machines for Web Server, Does it mean DB will be part of 10 node cluster, What is the DB type. 71 7.22 15 be hosted and database licenses will be Application Server, and Database Server etc. please confirm Bank will provide DB licenses arranged by Bank. There will be separate virtual machines for Web Server, Application Server, and Database Server etc. and all are in different logical zones/VLAN separated through physical firewall to communicate to each other. Accordingly, the connectivity Clarification: All the traffic will pass through should be established for making them operational. In no case Does bank is refering to any "exising four different physically isolated network Bank's core switches which are already in use communication will be permitted without crossing through 72 7.22 15 switches"? at the datacenter. Uplink will be connected physical firewall. Bidder has to ensure the communication in the If yes, kindly provide details of them and connectivity type required from the TOR switch of Proposed Cloud desired way and all the required hardware, software, firewall and Setup to Core Switches. network equipment etc., if required, will be provided by bidder only. Hyper-Converged Infrastructure must have sufficient LAN cards to communicate with at least four different physically isolated network switches.

The bidder will have to reconfigure/configure/reinstall/install the A)Does it mean, Bidder need to setup new infrastructure using existing hardware, existing setup like removal/addition of nodes from the existing This is for what Purpose, what is bank requirement, Clarification: The scope of work is limited to cluster or creation of RFP for Private Cloud new setup/Cluster as 73 7.23 15 B)As per our understanding RFP is for new cluster as per the point 7.23 page 15 do the hardware and software supplied under per the requirement of Bank. It will be end to end configuration of we intigrate existing cluster this RFP. setup and ready to host application on this setup existing details in new setup? require,

Page 16 of 73 Bank Response Page # Clause No Clause Query No

Revised Clause, Scope of wrok, Point No- 7.24 The bidder will supply four TOR (Top of Rack) 10 Gbps Ethernet Request bank to ammend this clause to "The bidder will supply four TOR (Top of The bidder will supply four TOR (Top of switches of 48 ports along with 6x40 Gbps uplink ports at each Rack) 10/25 Gbps Ethernet switches of 48 ports along with 6x40/100 Gbps uplink Rack) 10/25 Gbps Ethernet switches of 48 74 7.24 16 site (2 at each DC and DR site). The switch must be L3 and support ports at each site (2 at each DC and DR site). The switch must be L3 and support ports along with 6x40 Gbps uplink ports at VxLAN (Virtual Extensible LAN) and minimum 9000 mtu VxLAN (Virtual Extensible LAN) and minimum 9000 mtu (Maximum Transmission each site (2 at each DC and DR site). The (Maximum Transmission Unit). Unit). switch must be L3 and support VxLAN (Virtual Extensible LAN) and minimum 9000 mtu (Maximum Transmission Unit). Revised Clause, Scope of wrok, Point No- 7.25 The bidder will supply four TOR (Top of The bidder will supply four TOR (Top of Rack) 10 Gbps Ethernet Request bank to ammend this clause to "The bidder will supply four TOR (Top of Rack) 10/25 Gbps Ethernet switches of 24 switches of 24 ports along with 6x40 Gbps uplink ports at each Rack) 10/25 Gbps Ethernet switches of 48 ports along with 6x40/100 Gbps uplink ports along with 6x40 Gbps uplink ports at 75 7.25 16 site (2 at each DC and DR site). The switch must be L3 and support ports at each site (2 at each DC and DR site). The switch must be L3 and support each site (2 at each DC and DR site). The VxLAN (Virtual Extensible LAN) and minimum 9000 mtu VxLAN (Virtual Extensible LAN) and minimum 9000 mtu (Maximum Transmission switch must be L3 and support VxLAN (Maximum Transmission Unit). Unit). (Virtual Extensible LAN) and minimum 9000 mtu (Maximum Transmission Unit).

Bidder has to arrange for providing Training by OEMs to the bank officials for day to day maintenance of proposed Hyper-Converged Clarification: Bidder will arrange the training Solution. Training may be held at Bank’s premises or at OEM site Is training to be conducted for backup solution portion as well or only for Private 76 7.26 16 of all the solutions delivered in this RFP by for two days and for two batches covering 10 participants in each Cloud section. OEM. batch without any cost to the Bank.

7.27 The bidder needs to supply minimum 2X300 TB backup appliances with applicable backup software licenses of proposed capacity. The backup appliance must support minimum 30TB Clarification: Tape Library is not part of this 7. Broad throughput per hour. The proposed backup solution must be For D2D2T Backup Tape Library is required. Kindly confirm the specification for RFP, whereas bidder will integrate existing 77 Scope of 16 enterprise class. The backup solution must support disk to disk to required Tape Library or it will be provided by bank. If yes, kindly confirm the Tape tape libray with backup solution and Bank Work tape media backup functionality. The backup appliance must Library available with bank with LTO type must be able to take backup on tape media support further expansion of at least 4 times of proposed capacity also. in this RFP.

Page 17 of 73 Bank Response Page # Clause No Clause Query No

Clarification: The bidder needs to supply minimum 2X300 TB (1 at each DC & DR Site) backup appliances with applicable backup software Bidder understanding is that per site 300TB and not both in single site, also clarify licenses of proposed capacity. The asked whether 300TB is frontend OR backend OR usable before capacity of backup appliance in the RFP is The bidder needs to supply minimum 2X300 TB backup appliances compression/deduplication. without compression and de-duplication. The with applicable backup software licenses of proposed capacity. backup appliance must support minimum The backup appliance must support minimum 30TB throughput In order to have shorter backup windows for faster backups, suggestion is to have 30TB throughput per hour. The proposed 78 7.27 16 per hour. The proposed backup solution must be enterprise class. a min of 60TB throughput per hour. Also suggestion is not to have min 1 appliance backup solution must be enterprise class. The The backup solution must support disk to disk to tape media in DC and 1 in DR as these appliance becomes a single point of failure resulting in backup solution must support disk to disk to backup functionality. The backup appliance must support further loss of Data at DC or DR. Hence having min 2 appliance at DC and 2 at DR helps to tape media backup functionality. The backup expansion of at least 4 times of proposed capacity in this RFP. decrease backup windows as well as load sharing with faster thruput's that appliance must support further expansion of minimises loss of data to some extent. Hence RPO and RTO can then be under at least 4 times (1200 TB) of proposed control. capacity in this RFP.

Separate backup server is required for proposed backup solution. This incurs additional cost for server hardware for backups whereas solutions are The bidder has to supply the same along with necessary operating available as of today which has active backup solution along with operating system licenses supported for the backup solution (one each at DC system on it that offers industry highest source and global de-dupe ratios and and DR Site). The backup server must be sized to run the backup optimised usage of purpose built appliances. Current proposed appliance ask in workload as per the RFP’s requirement. The backup server must RFP shall result in addional redundant hardware with additional Capex 79 7.29 16 Please be guided by RFP have sufficient memory slots available for future up gradation up investments. Hence suggestion is to change this statement as "No Separate to double memory capacity with same size of memory modules. backup server is required for proposed backup solution and it should run on the same storage appliance along with necessary operating system licenses supported for the backup solution for both DC and DR site"

Separate backup server is required for proposed backup solution. Kindly confirm the Backup Server is already considred in the HCI Appliance which Clarification: There will be seprate dedicated 7. Broad The bidder has to supply the same along with necessary operating bank has reday to procured or Bidder need to provide the Separate Backup Server. backup server at DC and DR Site which will Scope of system licenses supported for the backup solution (one each at DC not be a HCI node. The bidder will supply as 80 Work 16 and DR Site). If bidder need to provide the separate backup server, request you to kindly additional server apart from workload node. provide the Server Configuration which is required. 7.29 The bidder shall propose hypervisor, infrastructure monitoring Request you to remove the single OEM clause so that we may propose a best of Refer response serial number 82 of this 81 7.31 17 solution and Cloud Automation Solution from a Single OEM. the breed optimized solution for you corrigendum The bidder shall propose hypervisor, infrastructure monitoring Please clarify if this is also applicable to backup solution. If it is, then this Clarification: This clause is not applicable for solution and Cloud Automation Solution from a Single OEM. statement overrides the ask on 76 of 123 line item number 36. backup solution. Backup hardware and 82 7.31 17 software can be from different OEM.

The bidder shall propose hypervisor, infrastructure monitoring Refer response serial number 82 of this 83 7.31 17 Single OEM doesn't consider HCI vendor and it can be different, please clarify. solution and Cloud Automation Solution from a Single OEM. corrigendum

Page 18 of 73 Bank Response Page # Clause No Clause Query No

Periodic reporting as per the requirements stipulated in this Can you pls. classify what all reports are needed? We assume this are manual 84 7.33 17 document, as well as Bank policies and guidelines issued from reports and not tool based reports except the native reports from proposed Please be guided by RFP time to time are included in the scope. software solution asked in this RFP. Kindly confirm the same Should support native enterprise supported kubernnetes with unified visibility for VMs, Kubernetes clusters, containers from virtualization console for consistent Clarification: Bidder can propose such view between Dev and Ops via Kubernetes constructs in virtualization platform. 85 7.34 17 Hypervisor and Management console specs hypervisor but not a mandatory ask of the Virtualization platform should provide access to developers through kubernetes RFP. APIs to consume VMs, containers and DC infra resources like compute, storage, netowring. Web-based dashboards with continuous real-time / near real-time We assume this web-based dashboards with continuous real-time / near real time status updates as well as relevant statistics form and other status updates as well as relevant statistics will be from the individual native reporting requirements are also included in the scope. Issue status updates and statistics from native element managers of proposed software Refer response serial number 85 and 87 of 86 7.34 17 Management responsibilities include establishment of a web- in RFP such as HCI solution, Virtualization solution, SDN and security solution, this corrigendum based collaborative issue management tool wherein all the issues backup solution etc. or an integrated report is needed which will require separate raised and discovered during the course of the project are Tools and solution to meet this requirement. Kindly confirm the same recorded, tracked and managed effectively. Web-based dashboards with continuous real-time / near real-time status updates as well as Clarification: Bidder need not to supply relevant statistics form and other reporting requirements are also issues management tool in this RFP. Whereas included in the scope. Issue Management responsibilities include Does Bank is using existing tool for issue management tool or bidder have to 87 7.34 17 the HCI solution should have such feature establishment of a web-based collaborative issue management factor this tool? where Bank can get such information on tool wherein all the issues raised and discovered during the dashboard. course of the project are recorded, tracked and managed effectively. The bidder shall propose Plan & Design/Architecture services from There are too many items to be installed and configured in this RFP such as HCI, the OEM. The OEM shall conduct a health-check of the deployed Virtualization, SDN & security, Networking, backup etc. This will engage too many solution and submit a report indicating compliance to reference OEMs for an integrated project requirement of UBI. Ideally such integration architecture and best practices. The entire hardware and software requirements of such large scale and prestigious project are best handled by 88 7.37 17 Please be guided by RFP supplied under this RFP must be installed and configured by OEM global System Integrators who not only have partnerships with technology only. The bidder to make necessary arrangement for the same and partners asked in the RFP but also carries global experiences along with necessary Bank will not pay any additional cost for certification and integrated skillsets. Request to change the clause to implementation/configuration by OEM. OEM/Authorized SI

Clarification: Backup data will various 89 7.37 17 Generic Queries - What is Backup data type database backup, OS backup, application backup , various folders and files backup.

Payment of Onsite Resource will be made quarterly basis in We request the Billing terms to be Quarterly in Advance. Also please clarify if bank arrears. Bank is discovering rate of Facility Management (FM) 90 8.1 18 will be procuring 8 resources at the onset of the project or that quantity may also Please be guided by RFP support through this RFP and Bank may issue separate purchase vary? order for FM support if required in future.

Page 19 of 73 Bank Response Page # Clause No Clause Query No

For TCO calculation, cost of eight Onsite Resource for 5 years has Bidder understands that bank will be taking a minimum of 8 resources for the been considered. Payment of Onsite Resource will be made Faicilities Management Services for the duration of 5 years. If additional resources 91 8.1 18 quarterly basis in arrears. Bank is discovering rate of Facility Please be guided by RFP are required in 2 years from release of first PO then bank will source it from the Management (FM) support through this RFP and Bank may issue bidder at the same rate as that of first 8 resources. separate purchase order for FM support if required in future.

For TCO calculation, cost of eight Onsite Resource for 5 years has Bidder understands that existing servicedesk tools & infra monitoring & been considered. Payment of Onsite Resource will be made management tools will be leveraged for the managed services; & L0/L1 support 92 8.1 18 quarterly basis in arrears. Bank is discovering rate of Facility will be taken care by existing servicedesk team. The proposed 8 nos. of onsite Please be guided by RFP Management (FM) support through this RFP and Bank may issue resoures will resposible for L2 support only & in case of L3/L4 support is required separate purchase order for FM support if required in future. they will log a call with respective OEM to get the desired support. Please confirm.

If bank is not satisfied with substitution, bank reserve the right to terminate the onsite contract and recover whatever payments 93 8.2 18 made by the bank to the vendor during the course of the The bidder request the bank for deletion of this clause Please be guided by RFP assignment besides claiming an amount, equal to onsite contract value as liquidated damages.

During the assignment substitution of resources shall not be allowed unless such substitution becomes unavoidable to Kindly consider changing the last statement of clause as "If Bank is not satisfied overcome the undue delay or that such changes are critical to with substitution, bank will inform the same to the successful bidder by written meet obligation. In such circumstances, vendor can do so only notice with proper reason within 15 days of substitution of resource." with the concurrence of the bank by Giving sufficient intimation / 94 8.2 18 notice and by providing alternate staff of equivalent/higher And remove the last statement from this clause i.e. " If bank is not satisfied with Please be guided by RFP competency. If bank is not satisfied with substitution, bank substitution, bank reserve the right to terminate the onsite contract and recover reserve the right to terminate the onsite contract and recover whatever payments made by the bank to the vendor during the course of the whatever payments made by the bank to the vendor during the assignment besides claiming an amount, equal to onsite contract value as course of the assignment besides claiming an amount, equal to liquidated damages." onsite contract value as liquidated damages. The bidder shall provide 24X7X365 days basis L2 onsite resource Please clarify whether we need 24x7x365 support for DR as well. Can DR support Clarification: FM support engineers will for managing Bank’s private cloud infrastructure. The support be business hours + on-call. manage and monitor the entire setup from engineer must have degree of B.E/B.Tech/MCA (IT/Computer DC site. Whereas in case of emergency if DC Science) and with minimum 2 years work experience on the Also if Manpower require 24x7x365, so we assume require Manpower need to site is not available/accessible then the 95 8.3 18 proposed solution. consider in 3 shift. Please clarify? bidder will arrange the support at DR Site till the DC site is made available/accessible.

The bidder shall provide 24X7X365 days basis L2 onsite resource Understanding here is that Bank needs onsite manned coverage with a L2 resource for managing Bank’s private cloud infrastructure. The support 24*7*365 basis. If yes 4 or 5 resources will need to be proposed. engineer must have degree of B.E/B.Tech/MCA (IT/Computer The reason for explicitly asking this out is because the clause talks seemingly about Refer response serial number 95 of this 96 8.3 18 Science) and with minimum 2 years work experience on the only 1 onsite resource. corrigendum proposed solution.

Page 20 of 73 Bank Response Page # Clause No Clause Query No

The bidder shall provide 24X7X365 days basis L2 onsite resource for managing Bank’s private cloud infrastructure. The support Refer response serial number 95 of this 97 8.3 18 engineer must have degree of B.E/B.Tech/MCA (IT/Computer Request Bank to reconsider the Qualification to Any Bachelors Degree corrigendum Science) and with minimum 2 years work experience on the proposed solution

The bidder shall provide 24X7X365 days basis L2 onsite resource for managing Bank’s private cloud infrastructure. The support We understand that the 8 resources asked in clause 8.1 need to be L2 with the Refer response serial number 95 of this 98 8.3 18 engineer must have degree of B.E/B.Tech/MCA (IT/Computer given qualifications. Please confirm corrigendum Science) and with minimum 2 years work experience on the proposed solution

The bidder shall provide 24X7X365 days basis L2 onsite resource for managing Bank’s private cloud infrastructure. The support Request Bank to not limit the skill requirement to L2, as HCI and other Refer response serial number 95 of this 99 8.3 18 engineer must have degree of B.E/B.Tech/MCA (IT/Computer technologies will require support at L3 level as well. Bidders can plan the 24x7 corrigendum Science) and with minimum 2 years work experience on the resource strength across L1, L2 & L3 proposed solution

(1) to request Bidder for prompt replacement within 15 days at its Although we understand it is the bidders responsibility to change the resource, we 100 8.7 18 own cost or (2) to terminate the Purchase Order in part or as a would request bank to relax clause of termination of purchase order, and limit to a Please be guided by RFP whole, if the bidder fails to change the resource on time. penalty if not replaced for 30 days Bank consider at its sole judgment that the on-site Resource(s) Request you to modify the clause as under: provided by Bidder as unsuitable for the job for whatsoever Bank consider at its sole judgment that the on-site Resource(s) provided by Bidder reason, Bank shall have the option either (1) to request Bidder for as unsuitable for the job for whatsoever reason, Bank shall have the option either 101 8.7 18 prompt replacement within 15 days at its own cost or (2) to (1) to request Bidder for prompt replacement within 15 30 days at its own cost or Please be guided by RFP terminate the Purchase Order in part or as a whole, if the bidder (2) to terminate the Purchase Order in part or as a whole, if the bidder fails to fails to change the resource on time. change the resource on time.

The Bidder shall deliver the equipment within 8 weeks from the date of the Purchase order. In case of delay in delivery of Considering current Pandemic situation request you change delivery time line 102 9.1 19 Please be guided by RFP equipment, penalty will be charged as mentioned in Liquidated from 8 weeks to 12 weeks. Damages clause.

Revised Clause, Terms of Execution of Work, Point No-9.3 The Bidder shall complete the installation and configuration The Bidder shall complete the installation within 4 weeks from date of delivery. Any delay beyond stipulated Considering current Pandemic situation request you change installation time line and configuration within 6 weeks from date 103 9.3 19 period will attract additional penalty, as mentioned in the LD from 4 weeks to 6 weeks. of delivery. Any delay beyond stipulated clause. Part of the week will be considered as full week. period will attract additional penalty, as mentioned in the LD clause. Part of the week will be considered as full week.

Page 21 of 73 Bank Response Page # Clause No Clause Query No

At any time, if it comes to the notice of the bank that data has Request you to modify the clause as under: been compromised/ disclosed/ misused/ misappropriated then At any time, if it comes to the notice of the bank that data has been bank would take suitable action as deemed fit and selected compromised/ disclosed/ misused/ misappropriated then bank would take 104 8.8 19 Please be guided by RFP vendor would be required to compensate the bank to the fullest suitable action as deemed fit and selected vendor would be required to extent of loss incurred by the bank. compensate the bank to the fullest extent of actual, proven and direct loss incurred by the bank. This line of this clause 8.8 should be read as The deputed personnel will be employed by the selected bidder below: Bidder understands that we can deploy good skilled subcontracted resources to 105 8.8 19 on their payrolls/contracts without having any employment right The deputed personnel will be employed by provide Facilities Management services. Please confirm with the bank. the selected bidder on their payrolls without having any employment right with the bank.

8.10. The Bidder also has to agree and submit an undertaking that during the subsistence of this agreement it will not employ any Please confrim, State minimum wages compliance or Central minimum wages Both State and central minimum wages must 106 8.10 19 personnel/individual below the Minimum Wages fixed by compliance. be complied. appropriate Government on this behalf from time to time, as per the provision of Minimum Wages Act 1948.

The Bidder shall complete the installation and configuration Clarification: Application migration is day to within 4 weeks from date of delivery. Any delay beyond stipulated day activity and dependency on application 107 9.3 19 Need clarity on application migration scope to confirm the duration . period will attract additional penalty, as mentioned in the LD as well. The onsite team will take care of clause. Part of the week will be considered as full week. application migration. Prices payable to the successful bidder as stated in the contract shall be firm and not subject to any changes at any circumstances We request to have a provision for foreign currency variation clause as these will 12. Price 108 20 during the contract period. No price variation should be asked for be a rate contract for 2 years. Any future purchases after issue of Purchase order Please be guided by RFP Variation increases in foreign currency price variation during contract should be subject to Forex fluctuation. period. The equipment being procured will be installed on Primary site in Clarification: DC site is fixed to Mumbai. DR Mumbai and Disaster Recovery (DR) Site, Bengaluru. However, the Please give more clarity on "ADDITION" of location. The entire RFP talks about DC Site may change from Bengalurur to 109 10 20 Bank reserves the right to change locations/add new locations as & DR as the only two location. Can there be a third location as well? Hyderabad or vice-versa. Final location will per Bank’s requirement be intimated before delivery of hardware. The prices are dependant on Taxes, Duties (including Custom Duties), Levies etc. Prices payable to the successful bidder as stated in the contract as decided by Honourable Government of India. Hence the bidder requests the shall be firm and not subject to any changes at any circumstances bank to allow for price variations incase of any revision in the above 12. Price 110 20 during the contract period. No price variation should be asked for dependencies. Also the bidder request the bank to allow for price variations incase Please be guided by RFP Variation increases in foreign currency price variation during contract if USD-INR exchange rate fluctuates by +/- 1% from the date of submission of period. commercial bid. This USD-INR price variation will be applicable from 2nd order from the bank. In the event Bidder is not able to agree and close deviations that are submitted as Bidder will be disqualified and bid security 111 15.2 21 Bid Security part of its response, our understanding is that the Bidder will be declared will be returned on completion of process. unsuccessful and the Bid Security amount be returned back. Please confirm

Page 22 of 73 Bank Response Page # Clause No Clause Query No

15.2. Bid 15.2.1. The bidder should deposit bid security of Rs.75,00,000/- Security/ (Rupees Seventy five lac Only) in the form of a demand draft 112 21 Request to reduce the EMD value to 25,00,000/- Please be guided by RFP EMD favoring Union Bank of India, payable at Mumbai or Bank (Refundable) Guarantee issued from Scheduled Commercial Bank

The successful bidder shall provide a Performance Bank The successful bidder shall provide a Performance Bank Guarantee for a value Guarantee for a value equivalent to 10% of order value valid for equivalent to 10% of order value valid for the warranty period i.e. 3 year and 4th the contract period i.e. 5 years, within 60 days from the date of and 5th years,AMC value is seprate of each year of 10 % of value within 60 days receipt of purchase order or signing of the contract whichever is from the date of receipt of purchase order or signing of the contract whichever is earlier in the format as provided in Annexure Q with a claim 113 15.3 22 earlier in the format as provided in Annexure Q with a claim period of 60 days and Please be guided by RFP period of 60 days and such other extended period as the Bank such other extended period as the Bank may decide for due performance of the may decide for due performance of the project obligations. The project obligations. The PBG should be of that of scheduled Commercial Bank, PBG should be of that of scheduled Commercial Bank, other than other than Union Bank of India, erstwhile Andhra Bank and erstwhile Corporation Union Bank of India, erstwhile Andhra Bank and erstwhile Bank. Corporation Bank. 114 15.2.3.4.1 22 Bid Security/ EMD (Refundable) To execute mutually agreed Contract within the stipulated time Please be guided by RFP The successful bidder shall provide a Performance Bank 15.3. Guarantee for a value equivalent to 10% of order value valid for Performanc the contract period i.e. 5 years, within 60 days from the date of We request PBG to be 10% of annual contract value valid for 1 year term to be 115 e Bank 22 receipt of purchase order or signing of the contract whichever is renewed on annual basis for the following year contract value .The last year PBG Please be guided by RFP Guarantee earlier in the format as provided in Annexure Q with a claim will be valid for additioal 60 days as claim period. (PBG) period of 60 days and such other extended period as the Bank may decide for due performance of the project obligations

In the event of non-performance of obligation or failure to meet 15.3. terms of this tender the Bank shall be entitled to invoke the Performanc performance guarantee without notice or right of demur to the We request to modify that PBG can be invoked only incase of any material 116 e Bank 22 successful bidder. Any amount pending for payment due to non- breach/obligation under the contract performance and bidder shall be provided a Please be guided by RFP Guarantee achieving of milestone/s set under the agreement or any other 30 day cure period before invoking PBG> (PBG) reason solely attributable to the successful bidder should be included in the remaining amount of the contract value.

Bid Security will be forfieted : We understand participation in reverse auction is on mutual terms and conditions. 117 15.2.3.3 22 Please be guided by RFP In case of shortlisted bidder does not participate in the reverse We request bank to remove this clause auction or re-reverse auction at least by way of logging in. Performance Bank Guarantee:

Any amount pending for payment due to non-achieving of 118 15.3 22 Please clarify what bank means by this clause Please be guided by RFP milestone/s set under the agreement or any other reason solely attributable to the successful bidder should be included in the remaining amount of the contract value. Bidder requests PBG be invoked only in case of a material breach which remains 119 15.3 22 Performance Bank Guarantee Please be guided by RFP uncured even after a notice of thirty days. Please confirm.

Page 23 of 73 Bank Response Page # Clause No Clause Query No

The successful bidder shall provide a Performance Bank Guarantee for a value equivalent to 10% of order value valid for the contract period i.e. 5 years, within 60 days from the date of There was also a mention of BG equivalent to 10% of order value to be submitted Only one Performance Bank Guaranty for 120 15.3 22 receipt of purchase order or signing of the contract whichever is as per last Payment milestone ( Clause 22.3 Pg. 35) . Please clarify if a Bidder has 10% of order value is to be submitted. earlier in the format as provided in Annexure Q with a claim to submit a two BG equivalent to 20% of the order value or is it only one BG ? period of 60 days and such other extended period as the Bank may decide for due performance of the project obligations.

Bid Security will be forfeited in the following cases: 15.2.3.1. If a bidder withdraws its bid during the period of bid validity; or Bid Security will be forfeited in the following cases: 15.2.3.2. If a Bidder makes any statement or encloses any form 15.2.3.1. If a bidder withdraws its bid during the period of bid validity; or which turns out to 15.2.3.2. If a Bidder makes any statement or encloses any form which turns out to be false / incorrect at any time prior to signing of Contract. be false / incorrect at any time prior to signing of Contract. 15.2.3.3. In case of shortlisted bidder does not participate in the 15.2.3.3. In case of shortlisted bidder does not participate in the reverse auction reverse auction or re-reverse auction at least by way of logging in. 121 15.2.3 22 Please be guided by RFP or re-reverse auction at least by way of logging in. 15.2.3.4. In case of a successful Bidder, if the Bidder fails: 15.2.3.4. In case of a successful Bidder, if the Bidder fails: 15.2.3.4.1.To execute Contract within the stipulated time or 15.2.3.4.1.To execute Contract within the stipulated time or 15.2.3.4.2.To furnish Performance Bank Guarantee as mentioned in 15.2.3.4.2.To furnish Performance Bank Guarantee as mentioned Performance Bank Guarantee herein. in 15.2.3.4.3.If the bidder refuses to accept the corrections of errors calculated in Performance Bank Guarantee herein. accordance with the terms of RFP 15.2.3.4.3.If the bidder refuses to accept the corrections of errors calculated in accordance with the terms of RFP

In the event of non-performance of obligation or failure to meet terms of this tender the Bank shall be entitled to invoke the In the event of non-performance of obligation or failure to meet terms of this performance guarantee without notice or right of demur to the tender the Bank shall be entitled to invoke the performance guarantee without successful bidder. Any amount pending for payment due to non- notice or right of demur to the successful bidder. Any amount pending for achieving of milestone/s set under the agreement or any payment due to non-achieving of milestone/s set under the agreement or any other reason solely attributable to the successful bidder should be other reason solely attributable to the successful bidder should be included in included in the remaining amount of the contract value. the remaining amount of the contract value. 122 15.3 22 The Bank reserves the right to recover any dues payable by the The Bank reserves the right to recover any dues payable by the selected bidders Please be guided by RFP selected bidders from any amount outstanding to the credit of the from any amount outstanding to the credit of the selected bidders, including the selected bidders, including the pending bills and/or invoking pending bills and/or invoking Performance Guarantee, if any, under this Performance Guarantee, if any, under this contract. contract. If the Performance bank guarantee is not submitted within the If the Performance bank guarantee is not submitted within the stipulated time, stipulated time, the Bank reserves the right to cancel the order / the Bank reserves the right to cancel the order / contract and the earnest contract and the earnest money deposit taken from the successful money deposit taken from the successful bidder, will be forfeited bidder, will be forfeited

Page 24 of 73 Bank Response Page # Clause No Clause Query No

15.6. Authorization to Bid Need to clarify that can we use Digital Signature, insteed of siging and fixing 123 15.6 23 Please be guided by RFP rubbber stamp on each of BID. Considering the Current COVID Scenario , request Bank to accept the digitally signed documents from the authorized signatory in place of stamped and signed documents submission as part of this RFP response. 15.6. 15.6.1. All s of the bid shall be initialed by the person or persons Document will be signed with Digital Signature Issued by Certifying authority(eg. E- 124 Authorization 23 signing the bid. Please be guided by RFP mudhra, Safescrypt, n code, etc). to Bid 15.6.2. Bid form shall be signed in full & official seal affixed. We request Bank to accept the digital signature for all documents except the physical documents to be submitted as per this RFP. Bids should remain valid for the period of at least 180 days from the last date for submission of bid prescribed by the Bank. In case Bids should remain valid for the period of at least 180 60 days from the last date the last date of submission of bids is extended, the Bidder shall for submission of bid prescribed by the Bank. In case the last date of submission of ensure that validity of bid is reckoned from modified date for bids is extended, the Bidder shall ensure that validity of bid is reckoned from 125 15.4 23 Please be guided by RFP submission. Further extension of the validity of the bid will be modified date for submission. Further extension of the validity of the bid will be decided by the bank in case of need. The price quoted in Final decided by the bank in case of need. The price quoted in Final Commercial Offer Commercial Offer will be valid for at least 180 days from the date will be valid for at least 180 60 days from the date of offer of offer

Technical bid – Part I: “Technical Bid for Supply, Installation, Clarification: Bidders eligibility criteria and 126 15.7.1 24 Maintenance of Hyper-Converged Infrastructure and Please clarify what paramenters will be judged under Technical bid technical specs mentioned in RFP will be part Implementation of Private Cloud under Rate Contract”. of technical evaluation. 15.8. 15.8.4.20. The Bid should be signed by the authorized signatory of Request clarification - Power of Attorney should be submitted in Technical the bidder. A power of attorney to that effect shall be submitted 1) is Bank having any specified format for PoA? If yes, kindly provide stamp paper authorizing the representative 127 26 Offer by the bidders and should be uploaded online on portal along with 2) is PoA to be submitted on stamp paper? Or on company letter head to participate, sign, take decisions on behalf (15.8.4.20) technical bid. of the bidding firm. The Bank reserves the right to disqualify the bidder/(s) if bidder/(s) have not completed/performed any project 128 15.8.7 26 We request bank to remove this clause. Please be guided by RFP successfully/satisfactorily in Union Bank of India in stipulated time i.e. supply, Installation, Implementation etc.

Clarification: Management nodes for dedicated management cluster where all the The vendors should not offer any options or any conditional offers management workloads will be hosted. Bank With reference to clause 7.2 where RFP ask for a separate 3 node cluster which is to the Bank while giving the price information. The offer should has not given any sizing for these nodes and other than the one asked in Annexure E and consecutively not present in 129 15.9.2 27 strictly be in conformity with the items as specified by the Bank. these nodes will be additional nodes which Annexure G Table A as well. Hence pls. suggest how this solution to be considered No additions or deletions to the Annexure are allowed. Any are apart from 26 banking applications if not addition or deletions to the annexure are allowed as per this clause? deviations may lead to disqualification of the bid. workload nodes. So management nodes will not be part of BOM. Bidder will give as additional supply to the Bank.

Page 25 of 73 Bank Response Page # Clause No Clause Query No

The L-1 bidder emerging at the end of the Reverse Auction The L-1 bidder emerging at the end of the Reverse Auction process shall be process shall be required to submit the break-up of his Final price required to submit the break-up of his Final price (last bid price) again in 130 15.12.4 29 (last bid price) again in Annexure G. Failure or refusal to offer the Annexure G. Failure or refusal to offer the services/goods at the price Please be guided by RFP services/goods at the price committed through Reverse Auction committed through Reverse Auction shall result in forfeit of the EMD to shall result in forfeit of the EMD to Bank, which please be noted Bank, which please be noted

a. The local supplier at the time of submission of bid shall be required to provide a certificate as per Annexure U from the 15.12.6.3.Ver Such certificate can be issued by Original Equipment Manufacturer. We Statutory auditor or cost auditor should statutory auditor or cost auditor of the company (in the case of 131 ification of 30 understand that this certificate is required on OEM letter had and duly signed by provide the certificate and it should be companies) or from a practicing cost accountant or practicing local content authorized signatory of OEM. countersigned by both bidder and OEM. chartered accountant (in respect of suppliers other than companies) giving the percentage of local content.

"Bidder" (including the term 'tenderer', 'consultant' or 'service provider' in certain contexts) means any person or firm or company, including any member of a consortium or joint venture Kindly confirm Consortium allowed Or not? How many members with prime (that is an association of several persons, or firms or companies), bidder can be allow for consortium? 132 15.15.7 31 Consortium is not allowed. every artificial juridical person not falling in any of the descriptions of bidders stated hereinbefore, including any agency Please share more details regards same. branch or office controlled by such person, participating in a procurement process.

Page 26 of 73 Bank Response Page # Clause No Clause Query No

The Bidder shall solely be responsible for all payments (including any statutory payments) to its employees and shall ensure that at no time shall its employees, personnel or agents hold themselves The Bidder shall solely be responsible for all payments (including any statutory out as employees or agents of the Bank, nor seek payments) to its employees and shall ensure that at no time shall its employees, to be treated as employees of the Bank for any purpose, including personnel or agents hold themselves out as employees or agents of the Bank, nor claims of entitlement to fringe benefits provided by the Bank, or seek to be treated as employees of the Bank for any purpose, including claims of for any kind of income or benefits. The Bidder alone shall file all entitlement to fringe benefits provided by the Bank, or for any kind of income or applicable tax returns for all of its personnel benefits. The Bidder alone shall file all applicable tax returns for all of its personnel assigned hereunder in a manner consistent with its status as an assigned hereunder in a manner consistent with its status as an independent independent contractor of services; and the Bidder will make all contractor of services; and the Bidder will make all required payments and 133 18 34 required payments and deposits of taxes in a timely manner. Please be guided by RFP deposits of taxes in a timely manner. Payment of all taxes i.e. GST (CGST/SGST/IGST) will be made at Payment of all taxes i.e. GST (CGST/SGST/IGST) will be made at actual, on actual, on production of tax invoice by the Bidder.The Bidder shall production of tax invoice by the Bidder. be liable to pay all applicable corporate taxes and income tax that The Bidder shall be liable to pay all applicable corporate taxes and income tax that shall be levied according to the laws and regulations applicable shall be levied according to the laws etc. from time to time in India.Wherever the laws and regulations require deduction of such taxes at the source of payment, Bank Any increase or decrease in the rates of the applicable taxes, duties or any new shall effect such deductions from the payment due to the Bidder. levy on account of changes in law shall be to the account of Customer. Theremittance of amounts so deducted and issuance of certificate for such deductions shall be made by Bank as per the laws and regulations in force. Nothing in the Contract etc.

134 22.1 35 65% of the value of the equipment and software cost will be paid afterKindly delivery change it to 80% Please be guided by RFP 25% of the value of the equipment & software will be paid on 135 22.2 35 completion of installation. Bank will make this payment on site-by- Kindly change it to 20% alongwith submission of 10% PBG Please be guided by RFP site basis (in case of multiple sites) against installation reports AMC for hardware will be paid on quarterly basis in arrears 136 22.4 35 against submission of physical invoice after warranty period of 3 Kindly change it to Quaterly Advance Please be guided by RFP years

Page 27 of 73 Bank Response Page # Clause No Clause Query No

22.1. 65% of the value of the equipment and software cost will be paid after delivery. The payment will be made against delivery challans and invoices duly signed by the Bank officials. 22.2. 25% of the value of the equipment & software will be paid on completion of installation. Bank will make this payment on site- We reeuqest the remaining 35% of the payment to be made on completion of 22. Payment by-site basis (in case of multiple sites) against installation reports Only one Performance Bank Guaranty for 137 35 installation. The requirement for 10% PBG for warranty can be removed as bidder Terms 22.3. The balance 10% will be paid after completion of entire job 10% of order valude is to be submitted. is already submitting 10% performance bank guarantee. and against a Performance Bank Guarantee (PBG) for 10% of order value and valid for the warranty period (the format of PBG is provided as Annexure Q). In case of non- submission of PBG, Bank will withhold 10% of order value till completion of contract period of 5 years.

Bidder is charged by the OEM for AMC of hardware yearly in advance. Hence 22.4. AMC for hardware will be paid on quarterly basis in arrears 22. Payment request to dilute the clause as: 138 35 against submission of physical invoice after warranty period of 3 Please be guided by RFP Terms 22.4. AMC for hardware will be paid on yearly basis in advance against submission years. of physical invoice after warranty period of 3 years. Payment will be released within 30 days from No clause when payment is released from the date of receipt of the date of the receipt of the invoice and the 139 22 35 Request to release the payment within 30 days from the date of receipt of invoice invoice date of the sign-off given by the bank officials whichever is later. No bid can be modified by the bidder subsequent to the closing date and time for No bid can be modified by the bidder subsequent to the closing date and time for 140 20 35 submission of bids. In the event of withdrawal of the bid by submission of bids. In the event of withdrawal of the bid by bidders, the EMD will Please be guided by RFP bidders, the EMD will not be refunded by the Bank not be refunded by the Bank Clarification: Completion of entire job means 22. Payment Kindly provide clarity on this clause. What does completion of entire job mean - Is project handed over to the Bank after 141 35 22.3. The balance 10% will be paid after completion of entire job Terms it Go-Live or Completion of Contract Period? commissioning of project and final signoff given by Bank. The Bank reserves its right to cancel the Purchase Order at any time by assigning appropriate reasons and recover expenditure We request the customer to pay for all the services & product delivered upto the 142 23.1 36 incurred by the Bank in addition to recovery of liquidated date of termination/cancellation of the contract. We would also request that Please be guided by RFP damages in terms of the contract, in the event of one or more of bidder has the right to terminate in case of non payment the following conditions: Bidder requests that the PO or contract be terminated only if Bidder commits a material breach of its terms which remains uncured even after a notice of 30 days. 143 23 36 Order cancellation/termination of contract Please be guided by RFP In case of such termination, Bidder shall be paid for all services rendered and products delivered till the effective date of termination. Please confirm.

In the event of non-payment by the Bank, Bidder shall have the right to terminate 144 23 36 Order cancellation/termination of contract Please be guided by RFP the contract/order by giving a notice of thirty days. Please confirm.

Page 28 of 73 Bank Response Page # Clause No Clause Query No

Bidder notes that the term ‘terminate’ and ‘cancel’ has been used interchangeably 145 23 36 Order cancellation/termination of contract in this clause. Bidder assumes that both the terms mean one and the same which Please be guided by RFP is ‘terminate’. Please confirm. Bidder understands that bank will terminate the contract only in case of a material breach by the bidder. If there is no material breach and the bidder is providing 146 23 36 Order cancellation/termination of contract Please be guided by RFP satisfactory services, bank will continue with the services of the bidder for the entire contract period of 5 years After the award of the contract, if the selected bidders do not perform satisfactorily or delays execution of the contract, the Bank reserves the right to get the balance contract executed by another service provider of its choice by giving one months’ notice Bidder seeks to clarify that Bank may get the balance work executed by another for the same. In this event, the selected bidder is bound to make service provider only post termination of the contract with the Bidder. Further, 147 23.4 36 good the additional expenditure, which the Bank may have to any additional expenditure incurred by the Bank shall be claimed from the Bidder Please be guided by RFP incur to carry out, for the execution of the balance of the by way of damages subject to the liability cap as agreed in the contract. Please order/contract. Such additional expenditure shall be incurred by confirm. the bank within reasonable limits & at comparable price prevailing in the market. This clause is also applicable, if for any reason, the contract is cancelled. 23.1.1. Delay in commencement of the project beyond two weeks 148 23.1.1 36 after the assignment order or beyond the date given by the bank Please Clarify. Please be guided by RFP in the purchase order.

23. Order The Bank reserves its right to cancel the Purchase Order at any Consider modifying the clause as Cancellation/ time by assigning appropriate reasons and recover expenditure The Bank reserves its right to cancel the Purchase Order at any time by assigning 149 Termination 36 incurred by the Bank in addition to recovery of liquidated appropriate reasons and by providing a written notice of 30 days in addition to Please be guided by RFP of Contract - damages in terms of the contract, in the event of one or more of recovery of liquidated damages in terms of the contract, in the event of one or 23.1 the following conditions: more of the following conditions:

After the award of the contract, if the selected bidders do not perform satisfactorily or delays execution of the contract, the Bank reserves the right to get the balance contract executed by Consider modifying the last statement of clause as another service provider of its choice by giving one months’ notice In this event, the selected bidder is bound to make good the additional for the same. In this event, the selected bidder is bound to make expenditure, which the Bank may have to incur to carry out, for the execution of 150 23. 4 36 good the additional expenditure, which the Bank may have to Please be guided by RFP the balance of the order/contract. Such additional expenditure recovered from incur to carry out, for the execution of the balance of the bidder are limited to the 110% value of the unexecuted portion of the order/contract. Such additional expenditure shall be incurred by order/contract and executed by another service provider. the bank within reasonable limits & at comparable price prevailing in the market. This clause is also applicable, if for any reason, the contract is cancelled.

Page 29 of 73 Bank Response Page # Clause No Clause Query No

After the award of the contract, if the selected bidders do not After the award of the contract, if the selected bidders do not perform perform satisfactorily or delays execution of the contract, the satisfactorily or delays execution of the contract, the Bank reserves the right to get Bank reserves the right to get the balance contract executed by the balance contract executed by another service provider of its choice by giving another service provider of its choice by giving one months’ notice one months’ notice for the same. In this event, the selected bidder is bound to for the same. In this event, the selected bidder is bound to make make good the additional expenditure, which the Bank may have to incur to carry good the additional expenditure, which the Bank may have to out, for the execution of the balance of the order/contract upto the limit of 10% of 151 23.4 36 Please be guided by RFP incur to carry out, for the execution of the balance of the such additional expenditure as the bank may have incurred. Such additional order/contract. Such additional expenditure shall be incurred by expenditure shall be incurred by the bank within reasonable limits & at the bank within reasonable limits & at comparable price prevailing comparable price prevailing in the market. This clause is also applicable, if for any in the market. This clause is also applicable, if for any reason, the reason, the contract is cancelled contract is cancelled

23. Order Cancellation/ Termination of Contract 23.1. The Bank reserves its right to cancel the Purchase Order at any time by assigning appropriate reasons and recover expenditure incurred by the Bank in addition to recovery of liquidated damages in terms of the contract, in the event of one or more of the following conditions:

23.1.1. Delay in commencement of the project beyond two weeks Please confirm that the 30 days written notice to the Bidder is to cure or remedy after the assignment order or beyond the date given by the bank such default and the contract shall not be terminated if the default is cured within in the purchase order. the cure period. 23.1.2. Serious discrepancies noted in the inspection. 23.1.3. Breaches in the terms and conditions of the Order. We request you to please delete the following line from the clause : In this event, 23.2. The Bank reserves the right to cancel /terminate the the selected bidder is bound to make good the additional expenditure, which the 23 Order 152 36 contract placed on the selected bidder and recover expenditure Bank may have to incur to carry out, for the execution of the balance of the Please be guided by RFP cancellation incurred by the Bank on the following circumstances: order/contract”. 23.2.1. Non-submission of acceptance of order within 7 days of order 23.2.2. Non-submission of Performance Bank Guarantee as We request changes to indicate that termination of the agreement shall not affect per terms of RFP. 23.2.3. Excessive delay in execution of order the payment rights of the Bidder for work successfully rendered till the date of placed by the Bank. 23.2.4. The selected bidder commits a breach termination. In respect of service level defaults, Bank can recover or deduct only of any of the terms and conditions of the bid. 23.2.5. The bidder applicable LD/penalties agreed under the Agreement goes in to liquidation voluntarily or otherwise. 23.2.6. Misconduct of the bidder or any of its staff/employees or representatives which affects execution of the contract/loss of reputation/financial risk to bank. 23.2.7. Any third party claim against bank, loss/damage to bank arising due to bidder/bidder’s omissions, errors. 23.2.8. Non-execution of agreement/s within the time stipulated by bank. 23.3. Bank shall serve the notice of termination to the bidder at If any inspections are to be conducted on the premises of the Bidder or its 153 25 37 Inspection and Tests subcontractors, Bank shall comply with such confidentiality requirements and Please be guided by RFP information security policies as may be prescribed by the Bidder/subcontractor

Page 30 of 73 Bank Response Page # Clause No Clause Query No

The Bank reserves the right to recover any dues payable by the The Bank reserves the right to recover any dues payable by the selected bidder selected bidder from any amount outstanding to the credit of the 154 23.5 37 from any amount outstanding to the credit of the selected bidder, including the Please be guided by RFP selected bidder, including the pending bills and security deposit, if pending bills and security deposit, if any, under this contract any, under this contract

In addition to the cancellation of purchase order, the Bank In addition to the cancellation of purchase order, the Bank reserves its right to reserves its right to invoke the Bank Guarantee or foreclose the invoke the Bank Guarantee or foreclose the Security Deposit given by the bidder 155 23.6 37 Security Deposit given by the bidder towards non- Please be guided by RFP towards non-performance/non-compliance of the terms and conditions of the performance/non-compliance of the terms and conditions of the contract, to appropriate towards damages contract, to appropriate towards damages

The successful bidder shall be required to enter into a contract The bidder does not have any challenge in contracting for a 5 year period. with Bank within one month of the award of contract or within However after the 1st order, if the bank wants to place a repeat order, the bidder such extended period as may be specified by Bank. Initially 24. Contract requests the bank to allow for price variations on basis of Taxes, Duties (including 156 37 contract will be signed for five (5) years. However, the rate Please be guided by RFP Period - Custom Duties), Levies etc. levied by Honourable Government of India and USD- contract period for placing order is 2 years from the date of INR exchange rate fluctutations. The prices after 1st order will be on mutual acceptance of first purchase order. Order will be placed within the agreeable basis for every order the bank wishes to place on the bidder. rate contract period of 2 years based on requirement of the Bank.

27. System Maintenance Standard 27.1. The Bidder will assume total responsibility for the fault free Clarification: Application software like any operation of hardware/Servers, application software and Please clarify the ‘application software’ the bidder needs to assume full banking application or databases which will 157 27 38 maintenance during the warranty and post warranty (AMC/ATS responsibility be hosted on a VM is not in the scope of this period) for a total duration of five years. RFP. Bank will take care of such applications.

Revised Clause Availability of Spares/Support: 26. Spares/Support for the hardware/software offered should be Request Bank to consider the clause as "Spares/Support for the Spares/Support for the hardware/software Availability of 158 38 available for procurement at least 5 years from the date of hardware/software offered should be available for procurement support for at offered should be available for support at Spares/Supp delivery of Hardware or date of installation of Software. least 5 years from the date of delivery of Hardware" least 5 years from the date of delivery of ort Hardware or date of installation of Software.

Page 31 of 73 Bank Response Page # Clause No Clause Query No

Pre-delivery /acceptance inspection will be carried out by the Bank through its staff / consultant at vendor’s factory / warehouse or at any other Bank’s site / location depending on the exigencies of the Bank. The vendor shall keep ready the systems for inspection if the inspection is carried out at Bank’s site. The Request Bank to confirm this requirement of pre despatch inspection of Each OEM Clarification: Pre-shipment inspection will 159 25.4 38 vendor should provide all assistance including manpower. There products be applicable for hardware only. shall not be any additional charges for such inspection. However, the Bank will have the discretion to recover the costs related to travel and stay of its staff / consultants if the systems offered for inspection is not as per the requirements of the Bank.

28.3. Vendor shall be fully responsible for the manufacturer’s warranty in respect of proper design, quality and workmanship of hardware, accessories, etc. covered by the offer. Vendor must Clarification: If any gap between Bidder would like to clarify the provsions and term of warranty shall be applicable 28. warrant all hardware, accessories, spare parts, etc., against any warranty/AMC/ATS provided by OEM and 160 39 as provided by the OEMs and post warranty term the support will provided Warranty manufacturing defects during the warranty period. During the RFP requirement, bidder has to bridge the through AMC/ATS as provided by OEMs. warranty period vendor shall maintain the hardware/software and gap as per RFP requirement. repair/replace all the defective components at the installed site, at no additional charge to the Bank. 28.2. The offer must include comprehensive on-site warranty of 1 year from the date of complete sign off by the bank official which Clarification: This clause is for software only 161 28.2 39 will be given after go-live of the solution to the satisfaction of the which is supplied under this RFP. Bank. 28.1 The offer must include comprehensive on-site warranty of 3 Clarification for Point 28.1: The years from the date of complete sign off by the bank official which comprehensive on-site warranty of 3 years will be given after commissioning of the hardware to the from the date of project signoff for all the satisfaction of the Bank. hardware supplied under this RFP. 28.2 The offer must include comprehensive on-site warranty of 1 year from the date of complete sign off by the bank official which Clarification for Point 28.2: The 162 28 39 These 2 clauses are contradictory & provide the right clause to be considered. will be given after go-live of the solution to the satisfaction of the comprehensive on-site warranty of 1 year Bank. from the date of project signoff for all the software supplied under this RFP.

Any regulatory /statutory changes or updates or guidelines as If any upgrades or changes are to be made to the solution, pursuant to directives required under the directive of Government of India, Reserve of Govt of India, RBI or other regulatory bodies, such changes shall be addressed 163 29.4 40 Bank of India or any other regulatory/statutory authority must be Please be guided by RFP by way of a project change request to be mutually agreed by the parties. Please provided/ upgraded to the Bank free of cost by bidder during confirm. warranty or ATS tenure.

Page 32 of 73 Bank Response Page # Clause No Clause Query No

Warranty should not become void if Bank buys any other supplemental hardware/software from a third party and installs them with this hardware/software. However, the warranty will 164 28.4. 40 Request Bank to remove this clause as OEM's will not share complence to this. Please be guided by RFP not apply to such supplemental hardware items installed. The vendor is expected to ensure same maintenance standards as mentioned in clause 27. The AMC charges per annum should be minimum 8% of the cost of hardware equipment. The ATS charges per annum should be minimum 18% of the cost of software components. Request Bank to consider the minimum AMC /ATS charges as 5% of the 165 29.6 40 Please be guided by RFP Note: Bidders need to provide report for support for Bank’s Hardware/Software charges per Year. review and approval after the contract is awarded to them during the warranty and AMC period.

The Bidder is expected to maintain the equipment supplied for at Bidder does not own/maintain spares & this clause is attributable to the least two years after the expiry of warranty period. The Bidder is OEMs.Hence the clause to be modified as follows "The OEMs are expected to 166 29.1 40 Please be guided by RFP expected to ensure same maintenance standards as mentioned maintain the equipment supplied for at least two years after the expiry of under RFP Clause 27. warranty period. "

31. 31.1. Notwithstanding the Bank's right to cancel the order, Liquidated liquidated damages at 0.5% of the cost of undelivered equipment Biddder request the maximum LD to be capped at maximum of 5% of the 167 41 Please be guided by RFP Damages per site per week will be charged for every week's delay beyond 8 undelivered equipment cost. (LD) weeks in delivery subject to maximum5% of contract value.

31. 31.2. The Bidder shall complete the installation and configuration Biddder request the additional penalty should be 0.5% of the undelivered services Liquidated within 4 weeks from date of delivery. Any delay beyond stipulated 168 41 cost and maximum LD to be capped at maximum of 5% of the undelivered Please be guided by RFP Damages period will attract additional penalty @ 0.5% per week of contract services cost. (LD) value with maximum of 5%.

Notwithstanding the Bank's right to cancel the order, liquidated damages at 0.5% of the cost of undelivered equipment per site We requuest LD should be applicable for the critical deliverable value and not 169 31.1 41 Please be guided by RFP per week will be charged for every week's delay beyond 8 weeks contract value in delivery subject to maximum5% of contract value.

The Bidder shall complete the installation and configuration within 4 weeks from date of delivery. Any delay beyond stipulated We requuest LD should be applicable for the critical deliverable value and not 170 31.2 41 Please be guided by RFP period will attract additional penalty @ 0.5% per week of contract contract value. All LD to be capped to 5% value with maximum of 5%.

Bidder requests that aggregate of all SLA/Penalties/Liquidated damages etc. be capped to 5% of the total contract value. These should be imposed for reasons 171 31 & 32 41 Liquidated Damages, SLA & Performance Penalties solely attributable to the Bidder. Further, we request that termination should take Please be guided by RFP place only for material breach of the contract by providing a cure period of 30 days and not in case of a delay the Bidder. Please confirm.

Page 33 of 73 Bank Response Page # Clause No Clause Query No

Request to rectify the Clause as: 32.3 Bidder has to guarantee minimum uptime of 99.95% and should be ready to execute service level agreement for the same as per below uptime. Bank will 32. Service calculate uptime on Yearly basis for Private Cloud infrastructure as per below Level 32.3 Bidder has to guarantee minimum uptime of 99.95% and details: Agreement should be ready to execute service level agreement for the same Level of Uptime Yearly | penalty Charges 172 41 Please be guided by RFP and as per below uptime. Bank will calculate uptime on quarterly basis 99.00% and above but below 99.5% |0.1% of total cost of Yearly pay-out Performance for Private Cloud infrastructure as per below details: 98.00% and above but below 99.00% |0.5% of total cost of Yearly pay-out Penalties 97.00% and above but below 98.00% | 1% of total cost of Yearly pay-out 96.00% and above but below 97.00% | 1.5% of total cost of Yearly pay-out 95.00% and above but below 96.00% | 2 % of total cost of Yearly pay-out Below 95% | 2.5% of total cost of Yearly pay-out

32. Service 32.4 Maximum penalty will be 10% of yearly payout. Yearly Request to Subject the maximum penalty to 5% of yearly payout. Level payout will be calculated as below: Also kindly consider removing cost of FM support cost from claculation of yearly Agreement payout formula. Resource payment is eperate which is quarterly in arrears and 173 41 Please be guided by RFP and need not be bundeled up for penalty of service level agreement. The FM support Performance cost can be penalised incase of absent of resource in particular shift. Penalties 32. Service Level 32.5 Quarterly Calculation of % Uptime = (Total uptime of system Agreement 174 41 in hours in a quarter - downtime of system in hours in a Kindly reframe the formula for yearly calculation of % Uptime. Please be guided by RFP and quarter)*100 / Total uptime of system in hours in a quarter. Performance Penalties We request that where Liquidated Damages are levied, the same shall be Bank’s 175 41 31. Liquidated Damages (LD) sole remedy against Bidder, since Liquidated Damages is a pre-estimate of the Please be guided by RFP actual loss or damage suffered. Clarification: Downtime in RFP means Total downtime hours will be calculated after deducting the Please clarify if this calculation is applicable for all tickets or only for entire system 176 32.7 42 banking application down due to hardware or response time and resolution time mentioned in the RFP. down software failure by any means.

Bank is procuring the hyper-converged nodes under this Private Cloud RFP, will be used exclusively for hosting various applications and implementation of various leading and critical databases (2 TB Request the Bank to remove the penalty criteria with respect to performance as or higher). The bidder has to size the solution to meet the above 177 32.6 42 the entire Design & implementation is being done by the OEM here. Also there are Please be guided by RFP requirement with less than 5 millisecond average latency per VM multiple external factors that control the same. (Virtual Machine) basis during peak banking hours. Bank will put additional penalty of 10 % of total project cost to the bidder for not meeting the above performance criteria.

Penalty: 1 % of total cost of Yearly pay-out Bank has stated the FMS PO may be issued separately, does this mean in this case Clarification: FM support yearly payout will 178 32.3 42 the penalty will be applicable for ATS be part of penalty calculation

Page 34 of 73 Bank Response Page # Clause No Clause Query No

Penalty: Request Bank to reconsider and limit the penalty to default for that particular 1 % of total cost of Yearly pay-out month breach and not for the entire year 3 % of total cost of Yearly pay-out 0.5 % of total cost of monthly ATS + FMS monthly billing 5 % of total cost of Yearly pay-out 1 % of total cost of monthly ATS + FMS monthly billing 179 32.3 42 Please be guided by RFP 7 % of total cost of Yearly pay-out 2.0 % of total cost of monthly ATS + FMS monthly billing 9 % of total cost of Yearly pay-out 3.0 % of total cost of monthly ATS + FMS monthly billing 10 % of total cost of Yearly pay-out 4.5 % of total cost of monthly ATS + FMS monthly billing 5.0 % of total cost of monthly ATS + FMS monthly billing dups Maximum penalty will be 10% of yearly payout. Yearly payout Consider modifying Yearly payout calculation as below will be calculated as below: Year Calculation details Year Calculation details ------1st Year Payout is same as 2nd year total ATS Cost + FM 1st Year Payout is same as 2nd year total ATS Cost Support Cost 2nd Year Payout will be total ATS Cost of 2nd year 2nd Year Payout will be total ATS Cost of 2nd year + FM 3rd Year Payout will be total ATS Cost of 3rd year Support Cost 4th Year Payout will be total ATS and AMC Cost of 4th year 180 32.4 42 3rd Year Payout will be total ATS Cost of 3rd year + FM 5th Year Payout will be total ATS and AMC Cost of 5th year Please be guided by RFP Support Cost 4th Year Payout will be total ATS and AMC Cost of 4th year + FM Support Cost 5th Year Payout will be total ATS and AMC Cost of 5th year + FM Support Cost

Maximum penalty will be 10% of yearly payout. Yearly payout will Maximum penalty will be 10 2% of yearly payout. Yearly payout will be calculated 181 32.4 42 be calculated as as Please be guided by RFP below below Bank may recover such amount of penalty from any payment due Bank may recover such amount of penalty upto maximum limit of 3% (combined to the bidder of all the penalty applicable in all the above mentioned clauses) of the TCV from 182 32.8 42 Please be guided by RFP under this contract any payment due to the bidder under this contract

Fiannce team to confirm 17.4 The Total cost should be in ex clusive of all charges but exclusive of GST (CGST/SGST/IGST) which will be paid at actual at the time of 183 17 42 Price Composition Please be guided by RFP invoicing.

Page 35 of 73 Bank Response Page # Clause No Clause Query No

The liability of either Party (whether in contract, tort, negligence, Request you to modify the clause as under: strict liability in tort, by statute or otherwise) for any claim in any The liability of either Party (whether in contract, tort, negligence, strict liability in manner related to this Agreement, tort, by statute or otherwise) for any claim in any manner related to this including the work, deliverables or Services covered by this Agreement, Agreement, shall be the payment of direct damages only which including the work, deliverables or Services covered by this Agreement, shall be shall in no event exceed one time the total the payment of direct damages only which shall in no event exceed one time the contract value payable under this Agreement. The liability cap total given under this Clause shall not be applicable to the contract value payable under this Agreement. The liability cap given under this 184 34 43 indemnification obligations set out in this clause and Clause shall not be applicable to the indemnification obligations set out in this Please be guided by RFP breach of Clause 37 (Confidentiality). clause and In no event shall either party be liable for any consequential, breach of Clause 37 (Confidentiality). incidental, indirect, special or punitive damage, loss or expenses In no event shall either party be liable for any consequential, incidental, indirect, (including but not limited to business interruption, lost business, special or punitive damage, loss or expenses (including but not limited to business lost profits, or lost savings) nor for any third party claims (other interruption, lost business, lost profits, or lost savings) nor for any third party than those set-forth in Clause 34.1) even if it has been advised of claims (other than those set-forth in Clause 34.1) even if it has been advised of their possible existence. their possible existence.

Bidder requests obligation to indemnify for breach of confidentiality obligations to 185 34 43 Limitation of Liability and Indemnity Please be guided by RFP be within the liability cap. Please confirm. Bidder understands that the liability cap provided under clause 34 is the aggregate 186 34 43 Limitation of Liability and Indemnity cap on Bidder’s liability for all claims that may arise under the PO/contract to be Please be guided by RFP awarded to the Bidder. Please confirm.

Page 36 of 73 Bank Response Page # Clause No Clause Query No 34.1. Subject to Clause 34.4 below, the bidder (the "Indemnifying Party") undertakes to indemnify, hold harmless the Purchaser (the "Indemnified Party") from and against all claims, liabilities, losses, expenses (including reasonable attorneys' fees), fines, penalties, taxes or damages (Collectively “Loss”) on account of bodily injury, death or damage to tangible personal property arising in favour of any person, corporation or other entity (including the Indemnified Party) attributable to the Indemnifying Party's gross negligence or willful default in performance or non-performance under this Agreement. 34.2. If the Indemnified Party promptly notifies Indemnifying Party in writing of a third party claim against Indemnified Party that any Service provided by the Indemnifying Party infringes a copyright, trade secret or patents incorporated in India of any third party, Indemnifying Party will defend such claim at its expense and will pay any costs or damages, that may be finally awarded against Indemnified Party. 187 34 43 Limitation of liability & Indemnity Please be guided by RFP 34.3. Indemnifying Party will not indemnify the Indemnified Party, however, if the claim of infringement is caused by: 34.3.1. Indemnified Party’s misuse or modification of the Service; 34.3.2. Indemnified Party’s failure to use corrections or enhancements made available by the Indemnifying Party; 34.3.3. Indemnified Party’s use of the Service in combination with any product or information not owned or developed by Indemnifying Party; However, if any service, information, direction, specification or materials provided by Indemnified Party or any third party contracted to it, is or likely to be held to be infringing, Indemnifying Party shall at its expense and option either; 34.3.3.1. Procure the right for Indemnified Party to continue using it 34.3.3.2. Replace it with a non-infringing equivalent 34.3.3.3. Modify it to make it non-infringing. 34.3.3.4. The foregoing remedies constitute Indemnified Party’s sole and exclusive 34.1. Subject to Clause 34.4 below, the bidder (the "Indemnifying Party") undertakes to indemnify, hold harmless the Purchaser (the "Indemnified Party") from and against all claims, liabilities, losses, expenses (including reasonable attorneys' fees), fines, penalties, taxes or direct damages (Collectively “Loss”) on 188 34 43 Limitation of Liability& Indemnity account of bodily injury, death or damage to tangible personal property arising in Please be guided by RFP favour of any person, corporation or other entity (including the Indemnified Party) attributable to the Indemnifying Party's gross negligence or willful default in performance or non-performance under this Agreement.

Page 37 of 73 Bank Response Page # Clause No Clause Query No

The liability of either Party (whether in contract, tort, negligence, strict liability in tort, by statute or otherwise) for any claim in any manner related to this Agreement, including the work, deliverables or Services covered by this Agreement, shall be the payment of direct damages whether based on contract, indemnity, tort (including negligence), statute, equity only which shall in no 189 34 43 Limitation of Liability& Indemnity event exceed amount received from 12 months preceding the date of the first Please be guided by RFP event which Purchaser alleges gave rise to liability one time the total contract value payable under this Agreement . The liability cap given under this Clause shall not be applicable to the indemnification obligations set out in this clause and breach of Clause 35 (Confidentiality).

34. Limitation of Liability& Indemnity We request some modification in respect of the indemnities. We request 34.1. Subject to Clause 34.4 below, the bidder (the "Indemnifying modifying Clause 34.1 and 34.3.3 as follows: Party") undertakes to indemnify, hold harmless the Purchaser (the "Indemnified Party") from and against all claims, liabilities, losses, 34.1 The Bidder (the "Indemnifying Party") undertakes to indemnify the Purchaser expenses (including reasonable attorneys' fees), fines, penalties, (the "Indemnified Party") from and against all third party claims on account of: taxes or damages (Collectively “Loss”) on account of bodily injury, a.bodily injury, death aributable to the Indemnifying Party's negligence or death or willful default in performance or nonperformance under this Agreement. damage to tangible personal property arising in favour of any b.Breach of confidenality person, corporation or other entity (including the Indemnified c.IPR infringement in respect of the Services provided. Party) attributable to the Indemnifying Party's negligence or willful default in performance or nonperformance under this 34.3.3 …………………………………………….. However, if any Service provided by Agreement. Indemnified Party or any third party contracted to it, is or likely to be held to be infringing, Indemnifying Party shall at its expense and option either; 190 43 Please be guided by RFP 34.3.3. ………………………………………..; However, if any service, a.Procure the right for Indemnified Party to connue using it information, direction, specification or materials provided by b.Replace it with a non-infringing equivalent Indemnified Party or any third party contracted to it, is or likely to c.Modify it to make it non-infringing. be held to be infringing, Indemnifying Party shall at its expense The foregoing remedies constitute Indemnified Party’s sole and exclusive remedies and option either; and Indemnifying Party’s entire liability with respect to infringement 34.3.3.1. Procure the right for Indemnified Party to continue using it 34.3.3.2. Replace it with a non-infringing equivalent 34.3.3.3. Modify it to make it non-infringing. 34.3.3.4. The foregoing remedies constitute Indemnified Party’s sole and exclusive remedies and Indemnifying Party’s entire liability with respect to infringement

Page 38 of 73 Bank Response Page # Clause No Clause Query No

The liability of either Party (whether in contract, tort, negligence, We request that the aggregate liability of the Bidder under this RFP and the strict liability in tort, by statute or otherwise) for any claim in any consequent contract with the successful Bidder is capped to the Annual Contract manner related to this Agreement, including the work, Value or the amount paid to the successful Bidder in the 12 months period, deliverables or Services covered by this Agreement, shall be the immediately preceding the date of cause of action. payment of direct damages only which shall in no event exceed one time the total contract value payable under this Agreement. We agree to keep breach of Confidentiality obligations/Non-Disclosure Agreement The liability cap given under this Clause shall not be applicable to and Indemnities from exception to limitation of liability, provided that the the indemnification obligations set out in this clause and breach of Indemnity clause is revised as per our request shared. Clause 35 (Confidentiality). Notwithstanding the aforesaid, in no event shall either party be liable for any consequential, incidental, indirect, special or punitive damage, loss or expenses 191 43 (including but not limited to business interruption, lost business, lost profits, Please be guided by RFP damages for loss of data, or lost savings) nor for any third party claims, even if it has been advised of their possible existence.

The allocations of liability in this clause represent the agreed and bargained-for understanding of the parties and compensation for the Services reflects such allocations. Each Party has a duty to mitigate the damages and any amounts payable under an indemnity that would otherwise be recoverable from the other Party pursuant to this Agreement by taking appropriate and commercially reasonable actions to reduce or limit the amount of such damages or amounts.

The liability of either Party (whether in contract, tort, negligence, Each party's aggregate liability to the other for all losses arising under this strict liability in tort, by statute or otherwise) for any claim in any RFP/Contract, whether based on contract, indemnity, tort (including negligence) manner related to this Agreement, including the work, or otherwise in a given Contract year is limited to payment of direct damages only deliverables or Services covered by this Agreement, shall be the which shall in no event exceed one time the total contract value payable under payment of direct damages only which shall in no event exceed this Agreement. Neither party will be liable for lost revenues or profits, loss of 192 34.4.9. 45 Please be guided by RFP one time the total contract value payable under this Agreement. anticipated savings, loss of goodwill, downtime costs, business interruption, The liability cap given under this Clause shall not be applicable to diminished business value nor for any indirect, exemplary, punitive, special or the indemnification obligations set out in this clause and breach of consequential losses of any party, including third parties, even if a party has been Clause 35 (Confidentiality). advised of the possibility of such losses.

Bidder shall indemnify and keep fully and effectively indemnified Request you to modify the clause as under: the Bank from all legal actions, claims, or damages from third Bidder shall indemnify and keep fully and effectively indemnified the Bank from all parties arising out of use of software, designs or processes used legal actions, claims, or damages from third parties arising out of use of software, by Bidder or his subcontractors or in respect of any other services designs or processes used by Bidder or his subcontractors or in respect of any rendered under this RFP. other services rendered under this RFP. The forgoing shall not apply to any 193 36.3 46 infringement claim resulting from any Systems/ Software or other software that Please be guided by RFP arises solely due to (a) use, operations and maintenance of the Deliverables or any 3rd party material in any manner not in accordance with the Documentation or Service Provider’s instructions or recommendations, or (b) combination, modification done other than by Service Provider.

Page 39 of 73 Bank Response Page # Clause No Clause Query No

Bidder shall indemnify and keep fully and effectively indemnified Bidder understands that this indemnity shall be governed by the indemnification the Bank from all legal actions, claims, or damages from third procedure as provided under clause 34. Further, Bidder requests this indemnity be parties arising out of use of software, designs or processes used limited to any third-party infringement claims arising out of use of Bidder owned 194 36.3 46 by Bidder or his subcontractors or in respect of any other services products by the Bank. Any indemnities for third party products shall be governed Please be guided by RFP rendered under this RFP. by the terms of the EULA to be signed between Bank and such third party. Please confirm.

Any supplies and services, which might not have been specifically mentioned in this tender but, are necessary for the installation, Configuration, testing, commissioning, performance or The scope of work shall be provided as per the final proposal which shall form part 195 38 46 Please be guided by RFP completeness of the order, shall be provided/made available as of the PO/contract to be signed. Please confirm. per the time schedule for smooth and efficient operation and maintenance of the system under Indian conditions

Any supplies and services, which might not have been specifically mentioned in this tender but, are necessary for the installation, Configuration, testing, commissioning, performance or completeness of the order, shall be provided/made available as per the time schedule for smooth and efficient operation and maintenance of the system under Indian conditions. 196 38 46 Responsibility for Completeness The bidder shall be responsible for any discrepancies, errors and omissions in the Please be guided by RFP technical details submitted by him/them, irrespective of whether these have been approved, reviewed or otherwise, accepted by the Bank or not. The Bidder shall take all corrective measures arising out of discrepancies, errors and omissions in drawing and other information as mentioned above within the time schedule and without extra cost to the Bank.

36. Intellectual Property Rights 36.2 If a third party’s claim endangers or disrupts the Bank’s use of the Deliverables, the Bidder shall at no further expense, charge, As far as IPR indemnities in respect of third party products/software supplied are fee or cost to the Bank, (i) obtain a license so that the Bank may concerned, since Bidder is not the manufacturer or developer of such continue use of the Deliverables in accordance with the terms of products/software, we will pass on indemnities, as provided by the applicable this RFP. OEMs/Software Licensors. All indemnities in respect of such products and 197 46 Please be guided by RFP software will be as per OEM terms and conditions or End User License Agreements 36.3 Bidder shall indemnify and keep fully and effectively from the Software Licensors. Bidder however, agrees to indemnify Union Bank of indemnified the Bank from all legal actions, claims, or damages India, in case of third party infringement claims in respect of Services provided by from third parties arising out of use of software, designs or the Bidder. processes used by Bidder or his subcontractors or in respect of any other services rendered under this RFP.

Custodial responsibilities for data, software, hardware and other Cloud Vendor will take responsibility upto OS Layer. Anything related to 198 40.3. 47 Please be guided by RFP assets of the Bank being managed by or assigned to the Vendor Application to be considered under responsibility of Bank As the DC Space is provided by Bank, the Physical security to be considered under 199 40.4. 47 Physical Security of the facilities Please be guided by RFP banks scope

Page 40 of 73 Bank Response Page # Clause No Clause Query No

Physical and logical separation from other customers of the 200 40.5. 47 Physical separation from others will to be taken under bank scope. Please be guided by RFP Vendor 201 40.8. 47 Data Encryption/Protection requirements of the Bank Do we need to Encrypt data in motion & rest / or only at rest. Encryption of data should be as per SOW. Airtel will support Audit limited to Infrastructure. Audit support requirements to 202 41 47 Audit Support Please be guided by RFP be listenout 7 days prior. Bidder will take transit insurance for any third-party products (on behalf of Bank) 203 39 47 Insurance Please be guided by RFP which will cover such products until delivery. Please confirm.

Bidder requests that such Audits should be conducted only to verify if Bidder is performing services in accordance with the service levels. A third party auditor may be appointed only with the mutual consent of the parties on a non-contingent basis after he has executed a confidentiality agreement with the Bidder. Bidder is not obligated to share any information relating to Bidder’s costs, Bidder 204 41 47 Audit proprietary data, confidential information of Bidder’s other customers and Please be guided by RFP internal audit reports of the Bidder. Such audit shall be conducted (a) upon thirty days prior written notice to Bidder; (b) no more than once each calendar year; (c) only in relation to the previous twelve months' activities; (d) during normal business hours; and (e) to the extent it does not interfere with Bidder's ability to perform the Services in accordance with the Agreement.

The insurance is to be taken by bidder for an amount equal to Transit Insurance remains valid for 1 month from the date of Insurance. Such 110% of the CIF value of the goods delivered at the respective Insurance requirements may need additional storage Insurance policy. Hence 205 39. Insurance 47 sites covering all risks (including fire, burglary, SRCC, natural Please be guided by RFP requesting bank to accept the insurance policy valid for one month (Transit calamities such as earth quake, flood etc.) up to the delivery & Insurance Only). Installation of hardware. The Vendor shall have to comply with Bank’s IT & IS Security policy in key concern areas relevant to the RFP, details of which will be shared with the selected Bidders. Some of the key areas are as under: 40.1. Responsibilities for data and application privacy and confidentiality 40.2. Responsibilities on system and software access control and 40. administration Compliance 40.3. Custodial responsibilities for data, software, hardware and Request Bank to share Bank’s IT & IS Security policy for the compliance of the Clarification: Bank will share such details or 206 with IS/Cyber 47 other assets of the Bank being managed by or assigned to the same. information to the sucessful bidder. Security Vendor Policy 40.4. Physical Security of the facilities 40.5. Physical and logical separation from other customers of the Vendor 40.6. Incident response and reporting procedures 40.7. Password Policy of the Bank 40.8. Data Encryption/Protection requirements of the Bank. 40.9. In general, confidentiality, integrity and availability must be ensured.

Page 41 of 73 Bank Response Page # Clause No Clause Query No The Bidder shall at all times whenever required furnish all information, records, data stored in whatsoever form to internal, external, Bank appointed and statutory/RBI inspecting auditors and extend full cooperation in carrying out of such inspection. The Bidder will also undertake to co-operate with the RBI to carryout its supervisory functions and objectives and will furnish all records and other information as RBI may call for to carryout inspection and/or other functions. The Bidder is required to facilitate the same at no additional cost and shall provide uninterrupted access to the documents required by the auditors. Further the Bidder has to ensure rectification of all the irregularities thus pointed out by the auditor within a given time frame. The bidder has to ensure compliance of Information Security according to policy of the Bank and mitigate the risk, if any, within the stipulated time without any additional cost to Bank. The Bank shall not conduct an audit more than once in any calendar year. Any audit conducted by the Bank shall exclude from its purview the bidder's internal cost data, 207 41 47 Audit Please be guided by RFP confidential personnel records, or any other information which can be reasonably construed as privileged to bidder. In line of above, the selected bidder shall ensure that all regulatory, Statutory, Local Administration requirements are adhered to subsequently while undertaking deliverable and services over the period of contract without any additional cost to Bank. Compliance with security best practices may be monitored by periodic computer/information security audit performed by or on behalf of the Bank. The periodicity of these audits will be decided at the discretion of the Bank. These audit plan to include, but are not limited to, a review of: access and authorization procedures, physical security controls, input/output controls, DB controls, backup and recovery procedures, network security controls and program change controls. To the extent that the Bank deems it necessary to carry out a program of inspection and audit to safeguard against threats and hazards to the confidentiality, integrity, and availability of data, the Bidder shall afford the Bank’s Please confirm that the request for audit shall not include disclosure of any financial information, like books of accounts, cost break-up, profit margins etc. 208 47 41. Audit Please be guided by RFP Further, please confirm that any audit by the Bank or Bank appointed third party shall be done after prior written notification to the Bidder. 209 43 48 Exit Clause Request you to give at least 30 days prior written notice to vendor Please be guided by RFP 42.1 Natural phenomena, including but not limited to floods, droughts, 210 42 48 Force Majeure earthquakes, epidemics, ongoing impact of Novel Coronavirus Disease “COVID- Please be guided by RFP 19 including but not limited to any government measures, Provided either party shall within ten (10) days from the occurrence of such a cause notify the other in writing of such causes. The Bidder or the Bank shall not 211 42 48 Force Majeure be liable for delay in performing his/her obligations except for payment Please be guided by RFP obligations resulting from any Force Majeure cause as referred to and/or defined above.

Page 42 of 73 Bank Response Page # Clause No Clause Query No

Bidder requests that these clauses be modified as follows:

“Either party may terminate the contract, with thirty days prior written notice, if 212 43 48 Temination Please be guided by RFP the other party has committed a material breach of this contract and if such breach has not been cured during the notice period. The Bank shall pay the Bidder for all products and services provided up to the effective date of termination."

The Bank has the right to get the monitoring and performance Bank to give 15 days written notice before conducting monitoring and 213 41. Audit 48 measurement systems (both manual and automated) audited Please be guided by RFP performance measurement system audit. without prior approval / notice to the bidder.

The Bank Either party reserves the right to cancel /exit the contract with 30 days immediate effect in the event of happening one or more of the following conditions: 43.1 Failure of the successful bidder either party to accept the mutually agreed contract and furnish the Performance Bank Guarantee within 60 days from receipt of purchase contract. 43.2 (a)commits a material breach of a contract (including a breach of payment obligations) and fails to remedy the breach within 30 days of being notified in writing of the breach; or (b) becomes insolvent, unable to pay debts when due, files for or is subject to 214 43 48 Exit Clause bankruptcy or receivership or asset assignment. Delay in delivery beyond the Please be guided by RFP specified period 43.3 Delay in completing implementation/customization and acceptance tests/ checks beyond the specified periods; 43.4 Serious discrepancy in functionality to be provided or the performance levels which have an impact on the functioning of the solution In addition to the cancellation of contract, if Bidder fails to cure the breach within 40 days upon receipt of the breach notice from Bank then Bank reserves the right to appropriate the damages through encashment of Bid Security /Performance Guarantee given by the Bidder. Bank reserves right to exit at any time after giving notice period of three month during the contract period.

Page 43 of 73 Bank Response Page # Clause No Clause Query No

43. Exit Clause The Bank reserves the right to cancel /exit the contract with immediate effect in the event of happening one or more of the following conditions: 43.1 Failure of the successful bidder to accept the contract and furnish the Performance Bank Guarantee within 60 days from receipt of purchase contract. Please confirm that any exit from the contract due to default on the part of the 43.2 Delay in delivery beyond the specified period. Bidder, will be done after 30 days written notice to the Bidder is to cure or remedy 43.3 Delay in completing implementation/customization and such default and the contract shall not be terminated if the default is cured within 215 48 Please be guided by RFP acceptance tests/ checks beyond the specified periods; the cure period. Further, please confirm that termination of the agreement shall 43.4 Serious discrepancy in functionality to be provided or the not affect the accrued rights and liabilities of Parties arising prior to the performance levels which have an impact on the functioning of termination date the solution In addition to the cancellation of contract, Bank reserves the right to appropriate the damages through encashment of Bid Security /Performance Guarantee given by the Bidder. Bank reserves right to exit at any time after giving notice period of one month during the contract period. In addition to the cancellation of contract, Bank reserves the right We request deletion of this clause to appropriate the damages through encashment of Bid Security 216 43 49 /Performance Guarantee given by the Bidder. Bank reserves right Please be guided by RFP to exit at any time after giving notice period of one month during the contract period. Bidder request deletion of this clause, the proposal provided by the Bidder 217 45 49 Proposal Ownership Please be guided by RFP consists of it’s IP and is provided to the Bank for evaluation purposes only.

218 46 49 Patent Rights This clause is covered in Clause 30 will request deletion to avoid repetition. Please be guided by RFP In addition to the cancellation of contract, Bank reserves the right In addition to the cancellation of contract, Bank reserves the right to appropriate to appropriate the damages through encashment of Bid Security the damages through encashment of Bid Security /Performance Guarantee given 219 43 49 /Performance Guarantee given by the Bidder. Bank reserves right Please be guided by RFP by the Bidder. Bank reserves right to exit at any time after giving notice period of to exit at any time after giving notice period of one month during one month during the contract period the contract period

Page 44 of 73 Bank Response Page # Clause No Clause Query No

46. Patents Rights 46.1. The supplier shall indemnify the Bank against all third party claims of infringement of patent, trademark or industrial design rights arising from use of the Goods, or any part thereof in India.

46.2. The supplier shall, at their own expense, defend and indemnify the Bank against all third party claims or infringement of intellectual Property Right, including Patent, trademark, copyright, trade secret or industrial design rights arising from use of the products or any part thereof in India or abroad. As far as IPR indemnities in respect of third party products/software supplied are concerned, since Bidder is not the manufacturer or developer of such 46.3. The supplier shall expeditiously extinguish any such claims products/software, we will pass on indemnities, as provided by the applicable and shall have full rights to defend it there from. If the Bank is OEMs/Software Licensors. All indemnities in respect of such products and 220 49 required to pay compensation to a third party resulting from such software will be as per OEM terms and conditions or End User License Agreements Please be guided by RFP infringement, the supplier shall be fully responsible for, including from the Software Licensors. Bidder however, agrees to indemnify Union Bank of all expenses and court and legal fees. India, in case of third party infringement claims in respect of Services provided by the Bidder. 46.4. The Bank will give notice to the Supplier of any such claim without delay, provide reasonable assistance to the Supplier in disposing of the claim, and shall at no time admit to any liability for or express any intent to settle the claim.

46.5. The Supplier shall grant to the bank a fully paid-up, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software (and other software items) provided by the supplier, including-all inventions, designs and marks embodied therein in perpetuity

Page 45 of 73 Bank Response Page # Clause No Clause Query No

The Supplier except existing intellectual properties and third party intellectual properties shall grant to the bank a fully paid-up, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software (and other software items) provided by the supplier for internal use , including-all inventions, designs and marks embodied therein in perpetuity upon all due amount received from bank . Following language to be added at the end of the clause: Notwithstanding elsewhere in this document Bidder’s services and warranty commitments do not 221 46.5 50 Patent Rights cover claims resulting from failure or functional limitations of any third party Please be guided by RFP software or hardware which impacts any software or hardware receiving Bidder support or service unless the Purchase Order specifies that the third party software or product is supported as part of the service and if any third-party intellectual properties incorporated into a deliverable will be subject to the applicable third-party licence terms and warranty period for a deliverable that is software (but excluding third party software) is 90 days from acceptance and for all other deliverables is 30 days from delivery. Bank shall sign End Use License Agreement if there are any third party license is utilzed in the deliverables .

The Bank reserves the right to cancel the Tender/RFP at any time The Bank reserves the right to cancel the Tender/RFP at any time without without assigning any reasons whatsoever. In case of such assigning any reasons whatsoever. In case of such cancellation the payment will be cancellation the payment will be made to the extent of made to the extent of satisfactory delivery of products & services. The value of 222 49 50 satisfactory delivery of products & services. The value of such such payment shall be governed by completion certificates report and decision of Please be guided by RFP payment shall be governed by completion certificates report and Bank shall be final and binding on the bidder mutually agreed amount decided by decision of Bank shall be final and binding on the bidder the bidder and the bank

Request you to add the following para: 223 52 51 Arbitration Please be guided by RFP Cost of Arbitration shall be borne by the parties equally.

Page 46 of 73 Bank Response Page # Clause No Clause Query No

The Bidder claims and represents that except to the services provided by third party licence owner and/or OEM, it has obtained appropriate rights to provide the rights to provide the Deliverables and Service upon the terms and conditions contained in this RFP. 44.1 Third Party Components. Any third-party IP incorporated into a deliverable will be subject to the applicable third-party licence terms. The Bidders shall be responsible at its own cost for obtaining all necessary authorization and consents from third party licensors of software used by Bidder in performing its obligations under this project. 224 44 53 Intellectual Property Rights Please be guided by RFP 44.2 If a third party’s claim endangers or disrupts the Bank’s use of the Deliverables, the Bidder shall at no further expense, charge, fee or cost to the Bank, (i) obtain a license so that the Bank may continue use of the Deliverables in accordance with the terms of this RFP. Following language to be added - Bidder will own all IP (i) owned by or licensed to Bidder on or prior to the date of the applicable Purchase Order, (ii) developed by Bidder independently of the applicable Purchase Order, (iii) all modifications, enhancements and derivative works of such intellectual property, irrespective of the party creating them. 8. Number of banks / Institutions to which this kind of services are Kindly allow, being given. 8. Number of banks / Institutions to which this kind of services are being given by Bidder/OEM. 225 56 55 Please be guided by RFP Because HCI is the new technology Services, no one work earlier on this technology. So request you to allow OEM has to be qualify on this requirement.

53.1. The selected bidder commits a breach and fails to cure the breach within 30 days from the recipt of breach notice from Bank of any of the terms and conditions of the bid. 226 53 57 Termination of Contract 53.9. Bank shall serve the breach notice and selected bidder fails to cure the Please be guided by RFP breach within 30 days from the recipt of breach notice then Bank shall serve of termination notice to the bidder at least 30 days prior, of its intention to terminate services.

Page 47 of 73 Bank Response Page # Clause No Clause Query No

Revised Clause : Annexure - E, Hyper-Converged Node Specifications , Point No. 3: Bidders should propose 20 nodes (10 nodes Request bank to change the clause to"Bidders should propose 20 nodes (10 nodes Bidders should propose 20 nodes (10 nodes at DC & 10 nodes at at DC & 10 nodes at DR) with each node at DC & 10 nodes at DR) with each node having 24 disk slots. Each proposed node DR) with each node having 24 disk slots. Each proposed node having 24 disk slots. Each proposed node must be configured with 12 x 7.68TB SSD. Each of the SSD in the proposed node must be configured with 12 x 7.68TB SSD. Each of the SSD in the must be configured with 12 x 7.68TB SSD. must be an eMLC/Enterprise Value SSD or higher SSD. If there is any dedicated 227 3 60 proposed node must be an eMLC SSD or higher SSD. If there is any Each of the SSD in the proposed node must caching disk then the same must be additional disk apart from the 12 data disks dedicated caching disk then the same must be additional disk be an enterprise SSD or higher SSD. If there is per node. The caching disk must apart from the 12 data disks per node. The caching disk must any dedicated caching disk then the same have 3x Endurance or higher endurance." Our solution can meet the requested have 5 DWPD or higher endurance. must be redundant disk apart from the 12 IOPS and latency requirment with 3x Endurance drives as well. data disks per node. The caching disk must have 3 DWPD or higher endurance.

Request Bank to change the clause to "The nodes should connect over 10G IP The nodes should connect over 10G IP connectivity. Minimum 6 x connectivity. Minimum 2 x 10/25G Ethernet port or 50 Gbps aggregated 228 6 60 10G Ethernet port or 60 Gbps aggregated bandwidth per Please be guided by RFP bandwidth per node must be proposed. node must be proposed." The solution should support checksum of data to ensure data 229 11 60 integrity & to enable automatic detection and This is single OEM specific point request Bank to remove this clause. Please be guided by RFP resolution of silent disk errors. Each node must be proposed with 2 x Second Generation Intel Xeon Gold 6248R @3.0 GHz Processors, 24 Cores and 35.75 MB cache or AMD EYPC 7402 at 2.8 GHz Each node must be proposed with 2 x Second Generation Intel Processors and 128 MB cache. 230 5 60 Xeon Gold 6258R Please be guided by RFP @2.70 GHz Processors, 28 Cores and 38.5 MB cache. Justification: AMD has got improved better performance processors. The present clause limits OEMs to opt for only one particular processors which avoids competition in open RFP.. The solution should able to support different generation of Intel Request Bank to add support for different Hardware OEM in the same cluster so 231 4 60 processors in the same cluster for investment protection over the that there is more flexibility and to avoid Vendor lock in for further expansions Please be guided by RFP life of the proposed solution. If UBI considers Intel 6248R then the Core to RAM Ratio is ideal. Each node can have 1.5TB RAM considered the no. of nodes increased from 10 to 12 at DC and Annexure E- Revised Clause : similarly at DR as well. Hyper Annexure - E,Hyper-Converged Node

Converged Each Node must be installed with 2 TB RAM with 64 GB or higher Specifications , Point No. 30: 232 60 Request each node to be installed with minimum 1.5TB RAM. node DDR4@2933 MHzModule. Each Node must be installed with 1.5 TB Please note that 128GB GB DIMM is 3.5X in price in compare to 64GB DIMM. Specifications RAM with 64 GB or higher DDR4@2666 or

,Pt7 higher MHz Module. 64GB Price = 365$ 128GB Price = 1385$ which is 3.5X times

Page 48 of 73 Bank Response Page # Clause No Clause Query No

Clarification: 1. Bank has asked 4 (2 each at DC and DR Annexure E- site) switches of 48 ports which bidder will Hyper Confirm for 10G SFP Connectivity is fine to be configured. All Enterprise Data provision and supply 10/25G SFP+ switches Converged The nodes should connect over 10G IP connectivity. Minimum 6 Centers today deploy Fiber as min standards. for end to end Fibre Channel connectivity. All 233 node 60 x10G Ethernet port or 60G aggregated banwidth per node must the ports are fully populated with SFP+. Specifications be proposed. Bank preference is 10Base copper OR FC SFP+, Please clarify ,20 all flash 2. Bank has also asked 4 (2 each at DC and DR nodes, Pt6 site) switches of 24 ports which bidder will provision and supply 10/25G Base-T switches only. Annexure E- Revised Clause : Hyper Annexure - E, Hyper Converged node Converged Requesting UBI " The Proposed HCI Solution must have NATIVE and Distributed The proposed HCI solution should have enterprise file storage Specifications(6 HCI Hybrid Node), Point No- 234 node 60 with Scale up and Scale out File Services as and when required from console. services feature 23: Specifications Bidder to license for at-least 5TB at DC-DR " The proposed HCI solution should have , 6 hybrid native enterprise file storage services feature nodes, Pt12 Bidders should propose 6 nodes (3 nodes at DC & 3 nodes at DR) Requesting UBI to Please Consider 1.92 TB SSD which are generally available in all Revised Clause : with each node having 16 disk slots. Each proposed node must be vendor / Make /Model. Annexure - E, Hyper Converged node configured with 4 x 2.4 TB SSD &8 x 2.4TB HDD. Each of the SSD in Requesting UBI to Please Consider 2TB HDDwhich are generally available in all Specifications(6 HCI Hybrid Node), Point No- the proposed node must be an eMLC SSD or higher SSD. If there is vendor / Make /Model. 3: any dedicated caching disk then the same must be additional disk We also understand that redundancy for the caching disk should be maintained at Bidders should propose 6 nodes (3 nodes at apart from the 12 data disks per node. The caching disk must have each node level. Kindly confirm. DC & 3 nodes at DR) with each node having Annexure E- 5 DWPD or higher endurance. 16 disk slots. Each proposed node must be Hyper configured with 4 x 1.92 TB SSD & 8 x 2TB Converged HDD. Each of the SSD in the proposed node 235 node 60 must be an enterprise class SSD or higher Specifications SSD. If there is any dedicated caching disk , 6 hybrid then the same must be redunadant disk nodes, Pt12 apart from the 12 data disks per node. The caching disk must have 3 DWPD or higher endurance.

Page 49 of 73 Bank Response Page # Clause No Clause Query No

Hyper-Converged Node Specifications (20 HCI All Flash Node) Point 3: Bidders should propose 20 nodes (10 nodes at DC & 10 nodes at DR) with each node having 24 disk slots. Each proposed We assume this two 10-node HCI solution, each at DC & DR will be running Clarification: There will not be stretch cluster node must be configured with 12 x 7.68TB SSD. Each of the SSD in 236 I) 60 independently as separate cluster and will not form a single cluster like Stretch over WAN. DC and DR setup will be the proposed node must be an eMLC SSD or higher SSD. If there is cluster over extended distance or WAN? Kindly confirm this understanding? independent to each other. any dedicated caching disk then the same must be additional disk apart from the 12 data disks per node. The caching disk must have 5 DWPD or higher endurance.

The solution should provide enterprise data services such as compression, de- duplication completely in software without Request bank to change "The solution should provide enterprise data services dependence on any proprietary hardware. These functionalities such as compression, de- duplication completely in software without dependence 237 16 61 Please be guided by RFP should be part of the proposed solution and enterprise licensed. on any proprietary hardware. These functionalities should be part of the proposed The solution must have these functionalities to be enabled or solution and enterprise licensed. The solution must have these functionalities." disabled as and when required. The solution should be able to work on latest x86 server hardware available from all the leading vendors in the industry and should Request bank to allow appliance based HCI solution as well for maximize OEM 238 12 61 Please be guided by RFP not be restricted to a particular participation. vendor/make/model The solution should be able to work on latest x86 server hardware This clause is Proprietary Technology only specific to one vendor. Every HCI 239 12 61 available from all the leading vendors in the industry and should technology in industry has their own unique and common functionalities, so Please be guided by RFP not be restricted to a particular vendor/make/model requesting bank to withdrawn this clause and allow all HCI technologies. Is the workload going to process 1.5 million IOPS at 8k 70:30 R/W ratio? Request you to share any performance accessment report which can help us to propose The proposed solution must deliver minimum 1.50 Lac IOPS per optimal solution. 240 Clause 13 61 Please be guided by RFP node at 8KB Block size in a 70:30 Read / Write ratio. Requested change in clause - The proposed solution must deliver minimum 1.50 Lac IOPS per node or equvalent aggregate IOPS from the HCI cluster at 8K block size in a 70:30 Read/Write Ratio. 59 Annexure The solution should deliver zero data loss in case of disk, host or Request Bank to add "data availability " to be ensured even after simultaneous 3 241 E ( I), HCI 20 61 network failure. Minimum 1 node failure must be considered Please be guided by RFP nodes failure in the same cluster node, (10) while configuring the cluster. The HCI solution must be capable of creating instant clones and Clone and Snapshot will quiensce VM for moment of process, hence this impact is 242 14 61 snaps for all data resides on HCI so as not to impact production not considered here. Please clarify. Please be guided by RFP workloads. The solution must support migration of Virtual machines across The solution must include Sync and Async replication as well as migration of multiple disaster recovery sites, so that key virtual machines can Virtual machines across multiple disaster recovery sites, so that key virtual 243 16 61 Please be guided by RFP be recovered in times of disaster. All software licenses for machines can be recovered in times of disaster. All software licenses for enabling enabling the above must be part of overall solution. the above must be part of overall solution.

Page 50 of 73 Bank Response Page # Clause No Clause Query No

If replicating and moving of VMs has to happen at storage level, it would be Storage VMotion and not VMotion alone. This would contribute to increased The proposed solution must be capable of replicating & moving CPU/Memory usage and storage IOPS leading to resource contention impacting 244 Clause 21 62 the virtual machine's across the new nodes at the software performance to other workloads and VMs. Please be guided by RFP defined storage level. Requested change in clause - The Proposed solution must be capable of moving the VMs across new nodes without Storage VMotion to ensure zero impact to performance during all times. Revised Clause : Annexure - E, Hyper-Converged Node 59 Annexure The proposed HCI solution should have enterprise file storage Specifications (20 HCI All Flash Node) , Point 245 E ( I), HCI 20 62 This clause is specific to favouring single OEM and should be removed services feature No. 24: node, (24) The proposed HCI solution should have native enterprise file storage services feature

The proposed HCI nodes should compulsorily managed from a Bidder understanding is that, extention is within site and not across site, Please Clarification: The extenstion is within the site 246 20 62 single control plane and movement of virtual machine's should be clarify and not across the site. seamless and non-disruptive once the private cloud is extended. The solution should provide enterprise data services such as compression, de-duplication completely in software without dependence on any proprietary hardware. These functionalities 247 14 64 should be part of the proposed solution and enterprise licensed. Compression & de-duplication supported for all flash configuration only. Please be guided by RFP The solution must have these functionalities to be enabled or disabled as and when required.

Annexure E Technical Compliance II Hyper- Clarification: The bidder need not to propose Converged 1 additional node to meet N+1 configuration. The proposed solution will run critical applications and the HCI Please clarify whether the bidder need to consider additional node to provide N+1 248 Node 65 Whereas cluster will be created with the cluster must support N+1 redundancy. redundany on and above 3 Nodes asked as part of this RFP. Specification specified number of nodes in the RFP with s (6 HCI N+1 configuration to avoid any data loss. Hybrid Node) Point 20 The solution shall provide a framework to deliver proven 3rd party endpoint security solutions to eliminate agent footprint from 249 12 65 virtual workloads and offload scanning functions to a security Need more clarity on this Please be guided by RFP appliance thus reducing impact of security scans on performance.

Page 51 of 73 Bank Response Page # Clause No Clause Query No

Request Bank to add Redhat Support Clarification in case there are any issues identified with Red hat and unsupported Hypervisor if the workaround is to test an 250 Annexure E 66 Hypervisor and Management console specs Please be guided by RFP alternate supported Hypervisor an equal number of Supported Hypervisor Licenses should be given to Bank upfront

59. Hypervisor should support Memory Overcommit and also have the capability to 251 66 III) Hypervisor and Management console specs Please be guided by RFP Annexure E provide Fault Tolerance of few application (different from HA ) Revised Clause: Annexure - E, Hypervisor and Management III) Hypervisor and Management console specs: console specs , Point No. 5: The solution shall provide support for 59. Does Solaris x86 workloads exists in Bank's environment ? If not then solaris x86 252 66 The solution shall provide support for heterogeneous guest heterogeneous guest Operating systems such Annexure E guest OS can be excluded. Operating systems such as Windows (Desktop & Server OS) and as Windows (Desktop & Server OS) and Linux Linux (at least Red Hat, SUSE, Ubuntu and CentOS) and Solaris x86 (at least Red Hat, SUSE, Ubuntu and CentOS).

Request bank to add basic IPV6 Fuctionality accoring to DOIT IPV6 Guidance 253 1 66 IPV6 Support for Virtual machines on hypervisor Please be guided by RFP https://dot.gov.in/ipv6-transition Additional Point in Hypervisor and Management console specs: The solution should support Proactive High Annexure E, Proactive High availability capability that utilizes server health information and availability capability that utilizes server 254 66 Hypervisor and Management console specs III migrates VMs from degraded hosts before problem occurs. health information and migrates VMs from degraded hosts before problem occurs.

Annexure E, VM-level encryption with no modifications in guest OS to protects unauthorized 255 66 Hypervisor and Management console specs Please be guided by RFP III data access both at-rest and live vmotion. Request to add Should support Live Virtual Machine migration long distances Annexure E, 256 66 Hypervisor and Management console specs from one site to another with no disruption to users or loss of services, eliminating Please be guided by RFP III the need to schedule application downtime or business downtime. Request Bank to document where it should clearly state whether the Hypervisor is 257 1 66 Hypervisor and Management console specs Please be guided by RFP certified and Supported Request you to include, Hypervisor should support Memory Overcommit and also Annexure E, 258 66 Hypervisor and Management console specs have the capability to provide Fault Tolerance of few application (different from Please be guided by RFP III HA )

Page 52 of 73 Bank Response Page # Clause No Clause Query No

Additional Point in Hypervisor and Management console specs: Request you to include capability to provide out of the box capacity management, The solution should have the capability to analytics and modelling, with granularity to analyze metrics collected at 5 min deliver capacity management, analytics and intervals over extended period of time, so that capacity planning and Annexure E, modelling, with granularity to analyze 259 66 Hypervisor and Management console specs troubleshooting is effective. This will help UBI to make informed infrastructure III metrics collected which will help for future investment decisions for future augmentation in the setup. With granular analysis capacity planning and also help in of metrics at 5 minute intervals over extended period of time, capacity planning troubleshooting the infrastructure as well as and troubleshooting would be effective. VMs related issues.

The solution shall provide automated live migrations for initial placement and balancing of available resources with rules to As automated infrastructure optimization capability is an important aspect of Annexure E, define affinity and/or anti- affinity for workloads (e.g. 2 VMs 260 66 Private Cloud, request you to include workload placement and balancing across Please be guided by RFP (III), (9) providing availability for each other should always be placed on clusters for UBI to optimize Private Cloud usage different hosts) III) Hypervisor and Management console specs:

13. The solution shall provide built-in replication capability which Clarification: There should not be VM 59. will enable efficient array-agnostic replication of virtual machine 261 67 Bidder request bank to provide the no. of VMs to be licensed for both DC and DR. limitation for replication from DC to DR or Annexure E data over the LAN or WAN. This replication should simplify vice-versa. management enabling replication at the virtual machine level and enabling RPOs as low as 15 minutes.

Additional Point in Hypervisor and Management Console Specs: The bidder will provision DR Automation tool licensing of minimum 100 VMs. The Solution should support to perform non-disruptive DR drill and testing the recovery of VM and full and selected applications without impacting The solution shall provide built-in replication capability which will Request bank to add DR Automation Tool where Solution should support to production applications running in primary enable efficient array-agnostic replication of virtual machine data perform non-disruptive DR drill/testing of recovery plan for full and selected environment. The orchestration policy in DR 262 13 67 over the LAN or WAN. This replication should simplify applications every six months without impacting production applications running automation tool to define the poweron management enabling replication at the virtual machine level and in primary environment. sequence during failover or failback, auto IP enabling RPOs as low as 15 minutes. address config on recovered VMs on Disaster Site can be defined from management console, also the solution should support inbuilt sync replication functionality.

Page 53 of 73 Bank Response Page # Clause No Clause Query No

Additional Functionality required by UBI “Launching any blueprint or workflow from the automation suite, there needs to Additional Point in Private Cloud Solution be proper naming Convention (VM Dept, business unit, VM sequence no) while Specifications: deploying the VMs” The Private Cloud solution must have the Additional functionality to support proper naming Functionality 263 67 Convention (VM Dept, business unit, VM required by sequence no) while deploying the VMs when UBI launching any blueprint or workflow from the automation suite.

The solution shall provide a framework to deliver proven 3rd party The objective of the UBI is to offload the scanning functinality to a scanning Revised Clause : endpoint security solutions to eliminate agent footprint from server, Annexure - E, Hyper-Converged Node virtual workloads and offload scanning functions to a security Requesting UBI to modify as: Specifications , Point No. 12: Annexure E- appliance thus reducing impact of security scans on performance. The solution shall provide a framework to Hypervisor "The solution shall provide a framework to deliver proven 3rd party endpoint deliver proven 3rd party endpoint security and 264 67 security solutions based on lightweight / Agentless footprint from virtual solutions based on lightweight / Agentless Management workloads and offload scanning functions to a security appliance thus reducing footprint from virtual workloads and offload Software impact of security scans on performance." scanning functions to a security appliance Specifications thus reducing impact of security scans on performance

The solution shall provide I/O prioritization for virtual workloads 59 Annexure to ensure that business critical VMs are not affected due to 265 67 Request bank to modify Prioritization should be at both Network and Storage level Please be guided by RFP E (III), (16) congestion by other VMs on the same host

The solution shall provide the ability to expand virtual disks (boot Clarification: Existing workload mean, the and non-boot disks) without downtime and provide options for VM which is already hosted and application is 266 15 67 locating new virtual disks for existing workloads on different tiers Please elabrate what it means by exiting workloads? running on it, new disk can be added to the of storage for both Windows and Linux workloads VM without downtime to the VM.

The solution shall provide configurations at VM level that can be tuned to help reduce latency. When the Latency sensitivity is set Clarification: Bank is already having 2*500 to high the hypervisor will try to reduce latency in the virtual Request you to share connectivity details between DC and DR site to size 15 mbps dedicated links between DC and DR 267 Point no. 14 67 machine by reserving memory, dedicating CPU cores and disabling Minutes RPO from the proposed solution. and if required more bandwidth then same network features that are prone to high latency can be upgraded in future,

The solution shall provide centralized disk-based data protection (backup/restore) capabilities for the virtual Windows & Linux Request Bank to move this to Backup Specifications as it is for backup and not Clarification: This point stands deleted from 268 19 68 workloads with file-level restore and built-in de-duplication to relarted to the Hypervisor hypervisor and management console specs. reduce backup storage requirements

Virtualization management software should have integrated Request Bank to add provide basic information of storage and network 269 22 68 Physical Host and Virtual Machine performance monitoring. Please be guided by RFP performance from the Guest operating System as well

Page 54 of 73 Bank Response Page # Clause No Clause Query No

Clarification: All the management workload will be hosted on a dedicated management 270 26 68 Management console should reside on existing virtualized host. Need more clarity on existing virtualized host. cluster for which 3 dedicated nodes at each DC and DR site is asked in this RFP. The solution should be capable to provide agentless guest and Kindly remove Agentless Guest Inspection service as this can be done only by 271 (IV) 14 69 Please be guided by RFP network introspection services. single vendor. We support network Inspection services though. Revised Clause: Annexure E- Annexure E- Software Defined Networking Software and Security Solution Specifications, Point Defined The solution should have capability to provide statefull micro- Requesting UBI to modify:"The solution should have capability to provide statefull No. 19: 272 Networking 69 segmentation for diverse workloads covering virtual machines, micro-segmentation for diverse workloads covering virtual machines , Containers The solution should have capability to and Security containers and bare metal servers from a single console. VMs from a single console” provide statefull micro-segmentation for Solution diverse workloads covering virtual machines Specifications and containers from a single console. Software Defined Networking and Security Solution Specifications The solution should suppport multi-tenancy and should have inbuilt NAT 273 IV) 69 functionality so that overlapping ip addresses can be used across multiple tenants. Please be guided by RFP

The solution shall provide granular network traffic telemetry that This SDN funtionality on Virtual Infrastructure will add overhead on compute. Also enables rapid troubleshooting and incident response. It should this is single OEM specific clause and request bank to remove for better also provide traffic counters for sessions, packets and bytes which participation of multiple OEM's. 274 3 70 Please be guided by RFP will provide visibility into the virtual network and firewall- rule creation.

The solution shall provide a networking & security virtualization This SDN funtionality on Virtual Infrastructure will add overhead on compute. Also layer that allows faithful delivery of network services in software this is single OEM specific clause and request bank to remove for better 275 4 70 Please be guided by RFP without dependence on specific make/model of networking participation of multiple OEM's. devices/appliances Solution Should implement the Kubernetes APIs i.e. Request Bank to add The solution should offer integration with popular on- ‘NetworkPolicy’, ‘Ingress’ and ‘Load Balancer’ constructs to 276 70 21 premise and Public Cloud infrastructure types/orchestrators like Baremetal, Please be guided by RFP support Distributed Firewalling, Pod level micro-segmentation and VMware vCenter, AWS, Azure, Google Cloud etc access to Service. The solution should provide a stateful distributed firewall such This SDN funtionality on Virtual Infrastructure will add overhead on compute. It that the firewalling for Virtual Machines can be provided closest will also not have Next Gen firewall functionalities in it.This is single OEM specific 277 5 70 Please be guided by RFP to the application within the server itself without traffic going to a clause and request bank to remove for better participation of multiple OEM's. Physical Firewall. IV). Software Defined Networking and Security Solution Specifications: Clarification: IDS device must be able to 59. Bidder request Bank to provide throughput details for IDS, since the East west 278 70 deliver minimum 2 Gbps throughput per Annexure E traffic is huge as compared to North south traffic. The solution should have integrated distributed IDS functionality node to handle the East-West traffic. for East-West traffic in order to detect malicious traffic.

Page 55 of 73 Bank Response Page # Clause No Clause Query No

The solution should provide a distributed context aware firewall which provides visibility into the application layer and should be This is single OEM specific clause and request bank to remove for better 279 17 71 able to block the application irrespective of the port it is using. It Please be guided by RFP participation of multiple OEM's. should also provide inbuilt FQDN/ URL whitelisting capabilities. The solution should integrate with industry-leading Solutions for Request bank to ammend this clause to "The solution should integrate with 280 23 71 antivirus, malware, intrusion prevention, industry-leading Solutions for intrusion prevention, Please be guided by RFP and next-gen security services. and next-gen security services." The solution should provide a stateful firewall with capability of Request bank to ammend this clause to "The solution should provide a firewall defining security policies on constructs with capability of defining security policies on constructs 281 24 71 Please be guided by RFP such as IP address, VM names, objects and tags, active directory such as IP address, VM names, objects and tags, active directory groups, Security groups, Security tags etc. tags etc." Revised Clause : Annexure - E,Software Defined Networking and Security Solution Specifications , Point The solution should have integrated distributed IDS Request you to ammend this clause to "The solution should have integrated No.18: 282 18 71 functionality for East-West traffic in order to detect malicious distributed IDS or third party IDS with service chaining The solution should have integrated traffic. functionality for East-West traffic in order to detect malicious traffic. distributed IDS or third party IDS with service chaining functionality for East-West traffic in order to detect malicious traffic.

Provisioning of virtual/software defined network services should Request to ask for same OEM software for Virtual as well as Underlying switches 283 (IV) 27 71 be possible irrespective of make and topology underlying physical Please be guided by RFP and routers. This will ensure compatibility and seamless operation. network switches and routers. Request to add The CI/CD system should support pre/post commit Webhooks to 284 3 71 Private Cloud Solution Specifications: Please be guided by RFP trigger pipelines. Clarification: The Private Cloud Solution must be able to deliver the any thing as a 285 V) 71 Private Cloud Soluon Specificaons: Point 2: The soluon should beWhat kind of and level of Automation and provisioning service needed from Private serviceCloud Solution functionality for proposed to bring maximumBackup solution? automation in the datacenter as per requirement. The solution shall support extensibility capabilities to customize machine configurations and integrating machine provisioning Request Bank to add the solution should provide out of the box integration with /management with other enterprise-critical systems such as load 286 9 72 Configuration Management tools like Terraform/Ansible Tower/Puppet Enterprise Please be guided by RFP balancers, configuration management databases (CMDBs), and IP Address Mgmt like Infoblox etc. ticketing systems, IP address management systems, or Domain Name System (DNS) servers. The solution shall support creation of services such as 'Single VM' and a 'Multi-tier application infrastructure (including software- The solution shall support creation of services such as 'Single VM' and a 'Multi VM 287 7 72 Please be guided by RFP based constructs such as load as part of a standard template balancers)' as part of a standard template The solution shall provide an orchestration engine with The solution shall provide an orchestration engine with 288 14 72 ready workflows and ability to create custom workflows based on ready workflows and ability to create custom workflows based on SOAP/ REST Please be guided by RFP SOAP, REST operations and PowerShell scripts operations / PowerShell scripts

Page 56 of 73 Bank Response Page # Clause No Clause Query No

The solution should have the ability to create custom workflows to automate the delivery of anything as a service OEM Specific point request bank to remove this point for multiple OEM 289 17 72 Please be guided by RFP - XaaS (for example Email, Storage as a Service, Network as participation a Service, Backup as a Service etc.)

Industry leading SDN solutions are built with controller and underlying switching The SDN solution should be capable of supporting to provide better management of both Underlay and Overlay networking. Request 290 26 72 Please be guided by RFP major hardware OEMs like Juniper, Arista, Cisco, HPE, Dell. you to delete this clause for increasing multiple OEM participation.

Industry leading SDN solutions are built with controller and underlying switching Provisioning of virtual/software defined network services should to provide better management of both Underlay and Overlay 291 27 72 be possible irrespective of make and topology underlying physical networking.Ignorance of underlying network topology will result in challenges in Please be guided by RFP network switches and routers. troubleshooting and management. Request you to delete this clause for increasing multiple OEM participation. The solution should offer comprehensive flow assessment and analytics and security groups and firewall rules suggestion for the This is single OEM specific clause and request bank to remove for better 292 28 72 Please be guided by RFP purpose of implementing a zero trust security within the data- participation of multiple OEM's. center The solution shall support creation of services such as 'Single VM' Please be guided by RFP Request Bank to Add Load balancing security features like Client SSL Termination, and a 'Multi-tier application infrastructure (including software 293 7 72 Backend Server SSL Encryption, SSL Session Reuse ClientMutualSSL/TLSCertAuth based constructs such as load balancers)' as part of a standard and validation with CRL,Server Mutual SSL/TLS Cert Auth template Revised Clause : Annexure E- Annexure - E, Private Cloud Specification , Private The solution shall support multiple levels of approval integrated Request UBI to modify "The solution shall support multiple levels of approval Point No.8: 294 Cloud 72 with email/SMS notifications such that approvals/rejections. Can integrated with email/SMS notifications such that the needfull approvals/ The solution shall support multiple levels of Specificatio be done without having to login to the self-service portal. rejections can be done" approval integrated with email/SMS n notifications such that approvals/rejections can be done. Private Cloud Solution Specifications: Clarification: Ticketing System is not an ask Point 8: The solution shall support multiple levels of approval Are you looking for integration of Self Service portal with your own ticketing of the RFP. The Private Cloud Suite must 295 V) 72 integrated with email/SMS notifications such that services or new ticketing to provide a complete zero touch provisioning up to have inbuilt functionality to provides approvals/rejections can be done without having to login to the closure of service request? approval workflow for VM creation. self-service portal Request you to include capability to get a unified IT operation view into applications and infrastructure health for anomaly detections and expediated root- Annexure E, cause analysis. Visualize key performance indicators (KPIs), correlate metrics 296 73 Private Cloud Solution Specifications: Please be guided by RFP V associated with an object, easily create super metrics, and gain insight into application-to-infrastructure dependencies for actionable workflows based on metrics, events, logs and config data to troubleshoot quickly.

Page 57 of 73 Bank Response Page # Clause No Clause Query No

Revised Clause : Archival Solution will remove files from production and kept in Archive repository, Annexure - E, Backup Solution we understand objective here is backup. So request to change the "disk based The proposed backup solution must be an enterprise class backup Specifications, Point No. 2: archival solution" to "disk based backup solution" 297 2 74 solution and purpose-built backup appliance/x86 disk based The proposed backup solution must be an Request amendment as : archival solution . enterprise class backup solution and purpose- The proposed backup solution must be an enterprise class backup solution and built backup appliance/x86 disk based purpose-built backup appliance/x86 disk based Backup solution . solution solution .

Clarification: It is for disk based backup The proposed disk based backup solution must have controller Please clarify this point as capacity based licensing has been already asked in the solution for furture expansion. The bidder 298 4 74 capacity to support 4 times backup capacity which is asked in this earlier point(3rd) and a conflict to this is controller capacity which is confusing and will size the appliance's controller which RFP at day 1. not required. Kindly delete the said point. must support 4 times (1200 TB) storage capacity without replacing the controller. The bidder will supply backup server one each at DC and DR site As the data protection is for HCI environment, why huge requirement for 6*16 Revised Clause : along with backup appliances along with necessary operating Gbps FC ports, instead, we would recommend to go with more 10/25 Gbps Annexure - E, Backup Solution Specifications system licenses for backup server. The backup server as well as Ethernet ports. Please consider the said request. , Point No.11: backup appliance must have minimum 6x10 Gbps Ethernet port The bidder will supply backup server one and 6x16 Gbps FC (Fibre Channel) port. each at DC and DR site along with backup appliances along with necessary operating 299 11 74 system licenses for backup server. The backup server as well as backup appliance must have minimum 4x10/25 Gbps Ethernet port and 4x16 Gbps FC (Fibre Channel) port.

VI) Backup Solution Specifications Point no. 3 Annexure E The proposed backup solution must be with minimum usable –Technical capacity of 2 x 300 TB (300 TB each at DC & DR Site) without Compliance - compression and de-duplication. The backup appliance must Will backup Happen at DC & DR both the sites simultaniously or only at Active Site Clarification: Backup will happen at active 300 74 VI) Backup support further scale-up and scale-out expansion of at least 4 Production Site. site. Solution times of the proposed capacity. The backup software should be Specifications capacity-based license with all features and functionality. The supplied capacity must be licensed at day 1.

VI) Backup Solution Specifications Point no. 3 Annexure E The proposed backup solution must be with minimum usable Clarification: Bank has asked two disk based –Technical capacity of 2 x 300 TB (300 TB each at DC & DR Site) without backup solution (2X300 TB) under this RFP. Compliance - compression and de-duplication. The backup appliance must One disk based backup solution will be at 301 74 does this means you need 600 TB of backup software license VI) Backup support further scale-up and scale-out expansion of at least 4 Primary site and another will be at Disaster Solution times of the proposed capacity. The backup software should be Site. As per licensing policy, the bidder Specifications capacity-based license with all features and functionality. The provide the licenses of the backup solution. supplied capacity must be licensed at day 1.

Page 58 of 73 Bank Response Page # Clause No Clause Query No

Revised Clause : Annexure - E, Backup Solution Specifications Annexure E; The vendor must design the solution using the NIST framework Request bank to ammend clase to "The vendor must design the solution using the , Point No. 12: 302 Part VI, Point 74 that will help the organization to build contingency against NIST framework or a similar design that will help the organization to build The vendor must design the solution using No. 12 ransomware attacks contingency against ransomware attacks" the NIST framework or a similar design that will help the organization to build contingency against ransomware attacks Requested Change: Solution must support RAID6 technologies with hot spare disk Revised Clause : Annexure - E, Backup Solution Specifications Solution must support multiple RAID technologies with hot spare Justification - All the Backup Appliance uses NL-SAS Disk Drives which are higher 303 6 74 , Point No.6: disk. capacity disk drives with higher failure rate compared to SAS/SSD disk drives. Solution must support RAID 6 technologies Therefore, for better availability of Data Dual disk drive failure protection RAID is a with hot spare disk. must and hence RAID6 is the choice of RAID level. Hence please replace multiple RAID level with RAID 6. Revised Clause : I) As per the leading OEM's recommend the backup server on Linux platform as Annexure - E, Backup Solution Specifications this OS is very stable and secure. Backup Server on Unix Platform will Increase the , Point No. 26: dependency on support and Increase Cost of HW and Support. Request to replace The proposed Backup Solution should be The proposed Backup Solution should be available on various OS Unix with Linux for backup server. available on various OS platforms such as Backup platforms such as Windows and UNIX platforms and be capable of II) The prposed solution have Qualified client Agent for Unix (IBM AIX ,HP- Windows and Linux Platforms and be capable 304 75 solution 26 supporting SAN based backup / restore from various platforms Unix,Solaries) to perform backup, recovery. of supporting SAN/NAS based backup / including HP-UX, Linux and Windows. Request change as: restore from various platforms including HP- The proposed Backup Solution should be available on various OS platforms such as UX, Linux and Windows. Windows and LINUX platforms and be capable of supporting SAN based backup / restore from various platforms including HP-UX, Linux and Windows.

Revised Clause : Annexure - E, Backup Solution Specifications Annexure E; The proposed Backup Solution should support tape Mirroring Request bank to ammend "The proposed Backup Solution should support tape , Point No.14: 305 Part VI, Point 75 running concurrently with primary backup. Mirroring running concurrently with primary backup jobs to the disk target." The proposed Backup Solution should No. 27 support tape Mirroring running concurrently with primary backup jobs to the disk target. Requested Change Revised Clause : The solution should support global / inline data duplication using variable block Annexure - E, Backup Solution Specifications length de-duplication technology, but not mandatory The solution should support global and inline data duplication , Point No.14: 306 14 75 using variable block length de-duplication technology, but not The solution should support global / inline Justification - Global deduplication does not give good deduplication as different mandatory data duplication using variable block length application data will not have common data to dedupe. To get better de-duplication technology, but not deduplication, it is recommended to store data in different data type in different mandatory store.

Page 59 of 73 Bank Response Page # Clause No Clause Query No

Requested Change: Since the Backup Appliance is target, IP Aliasing at target would not have any use- Revised Clause : case for backup appliance. Thus requesting bank to elimate "IP-Aliasing" Annexure - E, Backup Solution Specifications Backup Solution must support IPv4 for backup, replication as well , Point No. 18: Backup Solution must support IPv4 for backup, replication as well as management 307 18 75 as management of the Backup Appliance. Should also support IP Backup Solution must support IPv4 for of the Backup Appliance. Should support ethernet failover and aggregation Aliasing, ethernet failover and aggregation backup, replication as well as management of the Backup Appliance. Should support Justification - This is vendor specific. Backup appliance allows multiple host ethernet failover and aggregation backups on same set of ports. IP aliasing has no use case in backup appliance and hence request you to remove.

Annexure E Technical Clarification: The ask of the RFP is, the Compliance The proposed Backup solution is Disk to Disk to Tape as per the RFP . Whehter the Backup Solution Should support 256 bit AES encryption for data at solution must support data encryption while 308 VI Backup 75 Common PKI infrastructure or Key Vault is required to maintain the ecnryption rest and data-in-flight during replication replicating from one source to destination for Solution keys of D2D Backup as well as Tape Backups . better data protection. Specification s Point 19

Annexure E –Technical Complianc Clarification: The bidder has to give backup Required clarification e - VI) Backup server with supported Operating System Licenses for the server at DC and DR site. The sizing of backup 309 76 To size the server request you to confirm total front end data size to be backup Backup proposed backup solution (If required separate backup server) server will be done by the biider to meet duriing the entire contract period. Solution RFP's requirement. Specificati ons) Point No 37

Revised Clause : As per the Leading support latest Redhat Linux Hypervisor RHEV, as KVM is not in Annexure - E, Backup Solution Specifications the market as Standard Solution. Being KVM is from Open Source Platform also The proposed backup solution must support all leading , Point No. 30: without any Roadmap and Proper Support, request to remove KVM. hypervisors like VMware, KVM, Acropolis, Microsoft Hyper-V, The proposed backup solution must support 310 30 76 Request Change as: RHEL-V to take full as well as incremental backup of the running all leading hypervisors like VMware, The proposed backup solution must support all leading hypervisors like VMware, VMs. Acropolis, Microsoft Hyper-V, RHEL-V to take Acropolis, Microsoft Hyper-V, RHEL-V to take full as well as incremental backup full as well as incremental backup of the of the running VMs. running VMs.

Page 60 of 73 Bank Response Page # Clause No Clause Query No 60. Annexure F – Unpriced There is no provsiion in the Implmentation cost/One time installation and setup 311 77 Please be guided by RFP Indicative cost. We request to include the same, Commercial Bid Clarification: The bidder will quote for Request bank to Clarify if this would also be used for 3500 Virtual machines Bidder perpectual licenses of the solution for Software defined Networking &Security Solution for the proposed 312 Annexure F 77 to quote for perpetual licenses for 26 nodes with no limit on VMs to be hosted on physical servers asked in the RFP with no hardware (Licenses for 26 nodes) the same limit on VMs to be hosted per physical node.

Clarification: The bidder need to deliver node base licensing for Private Cloud Private Cloud Suits for the proposed HCI nodes (Licenses for 20 Request bank to Clarify as you have asked for Node based Licenses for Private 313 Annexure F 77 Solution. If the solution is not having physical nodes) Cloud if we want to propose VM Based licensing it should be for 3500 Machines node base licensing then the bidder will deliver unlimited VMs licenses.

Unpriced Indicative Commercial Bid : Please provide existing Core Switches make & model details, as proposed ToR Clarifiction: Bank's core switches are CISCO 60.Annexu switches will be connected to existing core switches and same must be 9K. Uplink of TOR switches delivered under 314 77 re F Point 4 --TOR (Top of the Rack) L3 Switch with 48x10 Gbps and compatible. Ideally the ToR switches must be from the same brand to achieve this RFP will be connected with Bank's core 6x40 Gbps uplink. fabric base solution advantages like spine & leaf architecture. switches. Unpriced Indicative Commercial Bid: Hope the ToR switches will be installed in same DC area where core switches are 60.Annexu Clarification: Uplink between TOR to core 315 77 placed. This is in context to fiber module consideration for ToR switches uplink of re F Point 4 --TOR (Top of the Rack) L3 Switch with 48x10 Gbps and switch will be in range of 25 to 30 meters. 40Gbps whether it must be Short Range or Long Range 6x40 Gbps uplink. Software defined Networking &Security Solution for the proposed Only One Qty mentioned but we required 02 Qty - One for DC and One for DR, pls Clarification: Bank is procuring 26 HCI nodes hardware (Licenses for 26 nodes) confirm its typo error or SDN required only at one location under this RFP. Accordingly, Bank has asked 1 Annexure F- 316 77 qty set of 26 nodes. So bidder need to 60 consider all 26 nodes for SDN licensing.

Private Cloud Suits for the proposed HCI nodes (Licenses for 20 Bidder understanding is that, 3+3 Nodes for Internet facing workload which is Clarification: 6 HCI Nodes (30 nodes each at nodes) procured seperately is not part of cloud suite. Please clarify DC and DR)for Internet facing workload 317 8 77 which is procured seperately is not part of cloud suite. 2 part question : 1. The license mention quantity as 424. MS license comes in 2 format - 2lic or 16 Clarification: lic pack. So what is needed and how much. 1. MS S Windows Server Datacenter Edition If you want us to propose necessary MS license, can we consider the MS license is licesning will be 2 core licensing pack. Microsoft Windows Server 2019 or higher Datacenter Edition to be installed in all the 26 nodes to be proposed here? 318 60.1 78 with software assurance 2. The project period is of 5 years, so MS 2. BAnk has asked for MS datacenter edition with Software Assurance. Software Windows Server Datacenter edition Software Assurance works only for 2 years and has to be renewed post that. So Bank has to Assurance will of 6 years as it comes in 2 clarify for how many years does BANK want MS with Software assurance so that years pack. bidder can provision for the renewal cost as well

Page 61 of 73 Bank Response Page # Clause No Clause Query No

Clarification: Whenever additional hardware Discovery of Prices for Phased Requirement will be procured after the first purchase 319 Table B 78 The rate contract period for placing order is 2 years from the date We would want to know how will the payment happen for these components order, payment will be made as per terms of acceptance of first purchase order. and conditions of the RFP.

60. Annexure Clarification: Bank has calculated the Table A – Initial Indicative Requirement, Microsoft Windows Kindly provide the calculation for 424. Is it no. of core or lic count with 2 core Pack. F – Unpriced quantity of MS Windows Server DataCenter Server 2019 or higher Datacenter Edition with software assurance No. of core should be 2*28*20 +2*24*6=1808+Management nodes cores 320 Indicative 78 Edition Licenses as per Bank's requirement. 424 Commercial Bidder need not to calculate for the same Bid and need to supply the asked qty in this RFP.

60. Annexure Clarification: Bank has asked the Redhat F – Unpriced Redhat Enterprise Datacenter Linux(16 licenses of Red Hat Enterprise Datacenter licenses with unlimited 321 Indicative 78 Enterprise Datacenter Linux with Smart Management, Premium Provide the no. of VM running on RHEL VM per nodes. Bidder need to supply the Commercial (unlimited Virtual Nodes per physical host)) RHEL licenses accrodingly. Bid

Clarification: Bank has asked licenses of MS 60. Windows Server and Redhat OS licenses as Annexure F – per Bank's requirement of 26 node only on Unpriced Can you elaborate how this qty has arrived? which bank's application workload will run. Indicative Is this license count will be used for 20 node HCI or 6 Node HCI solution? Point 11. Redhat Enterprise Datacenter Linux(16 licenses of Red For management and backup server licenses Commercial Does it cover the 3 Management cluster nodes as asked in clause 7.20? 322 78 Hat Enterprise Datacenter Linux with Smart Management, will be calculated and given by the bidder as Bid / Pls. note HCI based solution will not allow partial licensing of nodes for host based Premium (unlimited Virtual Nodes per physical host)) per requirement. Bank is not aware of the Table A – subscription based Operating system. Hope this criteria has been taken care of nature of managment workload and its Initial while arriving at the quantity. Kindly confirm? operating system. Bidder will consider it Indicative separtely and accordingly to fullfil the Requirement licenses requirement.

Offers XEN and KVM as two hypervisors as part of OS subscription without additional cost. Support BTRFS as default other than extX family as supported file- system for Operating system. XFS is recommended for data as a scalable file system and is part of subscription without additional cost. Support various hardware architecture. Current version is 12 SP2/SP3 based on Kernel 4.4. Max Point No. 11 Redhat Enterprise Datacenter Linux(16 licenses of Logical CPU supported for x86-64 architecture is 8192. Max Kernel / User space 323 78 Red Hat Enterprise Datacenter Linux with Smart Management, supported is 128TiB /128TiB. SUSE Linux supported latest Intel processor Skylake. Please be guided by RFP Premium (unlimited Virtual Nodes per physical host)) More Technical Info is found here .Built in Hypervisors (Xen & KVM) and Open source DB at no additional cost We request bank to kindly consider SUSE Linus Enterprise Seerver (SLES) as an one more option to Linux Flovored Operating System.this will bank option , competition and price advantage. SUSE is biggest open source company in the world hence we request you consider our request.In India we have customers like bank of baroda . Reserve bank of India, State bank of India, Kotak Mahindra Bank, South Indian Bank , Syndicate Bank, Union Bank of India.

Page 62 of 73 Bank Response Page # Clause No Clause Query No

Point No. 11 Redhat Enterprise Datacenter Linux(16 licenses of Addressing your unplanned downtime. 324 78 Red Hat Enterprise Datacenter Linux with Smart Management, .i.e. Reduce downtime and enhance security by applying kernel patches Please be guided by RFP Premium (unlimited Virtual Nodes per physical host)) without stopping the system.

An industry-leading open source high availability clustering system designed to virtually eliminate unplanned downtime, be easy to use and be deployed in both physical and virtual environments. Also included is Geo Clustering for SUSE Linux Enterprise High Availability Extension, designed to manage cluster servers in data centers anywhere in the world. High availability clustering helps to minimize data loss due to corruption or Point No. 11 Redhat Enterprise Datacenter Linux(16 licenses of failure by protecting your data assets using your existing IT infrastructure. 325 78 Red Hat Enterprise Datacenter Linux with Smart Management, Please be guided by RFP High availability clustering is used to automate application and data recovery. You Premium (unlimited Virtual Nodes per physical host)) can use our flexible, policy-driven clustering solution to implement highly available Linux clusters and eliminate single points of failure. Your servers are continuously monitored, and when a fault or failure occurs, the workload is transferred from one server to another, or the application is automatically restarted on a known working system. This helps you maintain business continuity and minimize unplanned downtime.

We request bank to kindly consider SUSE Linus Enterprise Seerver (SLES) as an one more option to Linux Flovored Operating System.this will bank option , Point No. 11 Redhat Enterprise Datacenter Linux(16 licenses of competition and price advantage. SUSE is biggest open source company in the 326 78 Red Hat Enterprise Datacenter Linux with Smart Management, Please be guided by RFP world hence we request you consider our request.In India we have customers like Premium (unlimited Virtual Nodes per physical host)) bank of baroda . Reserve bank of India, State bank of India, Kotak Mahindra Bank, South Indian Bank , Syndicate Bank, Union Bank of India.

Complete automated lifecycle management tool base on open source technology, which can manage any Linux distribution from single window. It is designed to help your enterprise DevOps and IT Operations teams reduce complexity and regain control of your IT assets with a single tool to manage Linux systems across a variety of hardware architectures, Point No. 11 Redhat Enterprise Datacenter Linux(16 licenses of hypervisors as well as container, IoT and cloud platforms 327 78 Red Hat Enterprise Datacenter Linux with Smart Management, We request bank to kindly consider SUSE Manager as a Smart management Please be guided by RFP Premium (unlimited Virtual Nodes per physical host)) tool. as an one more option to Linux Flovored Operating System.this will bank option , competition and price advantage. SUSE is biggest open source company in the world hence we request you consider our request.In India we have customers like bank of baroda . Reserve bank of India, State bank of India, Kotak Mahindra Bank, South Indian Bank , Syndicate Bank, Union Bank of India.

Page 63 of 73 Bank Response Page # Clause No Clause Query No

AMC should be quoted with minimum of 8% of hardware cost. Would request Software and hardware to be capped flat at 23% PA for hardware 13. ATS should be quoted with minimum of 18% of software cost. and software instead of 8% for hardware and 18% for software. 328 12 & 13 79 Please be guided by RFP

Annexure F – AMC/ATS of additional items placed as Table B is to be started Unpriced after warranty period of base devices on which it is fixed/added. Hope , the Warranty of additional items placed as Table B will be considered as co- 329 Indicative 79 Warranty of additional items placed as Table B will also be terminus with the Base Device Warranty. Please be guided by RFP Commercial counted in accordance with base device on which it is Bid fixed/added. Please be guided by RFP 60. Annexure 12. AMC should be quoted with minimum of 8% of hardware cost. The minimum percentages defined for AMC & ATS are very high. Kindly request 330 79 F 13. ATS should be quoted with minimum of 18% of software cost. the bank to remove these percentages.

Clarification: Bank has asked 20 all flash nodes with 24 disk slots per node and 6 nodes with 16 disk slots per node. All the disk 18. Additional software license for future upgrade of storage slots are not populated at present. If Bank The bank will need to provide their future requirements so that bidder can 60. Annexure capacity within same node must be factored by the bidders within populate the left over disk slots then licenses 331 79 envisage the additional cost / licenses. Incase if the bank is unable to provide the F the price quoted. Bank will not procure any additional licenses for for the same must be considered now and details then the future upgrade charges should be on mutually agreeable basis. the same. Bank will not pay for HCI licenses if so required in future on these nodes.

Annexure G –Indicative Commercial Bid Mnagament console asked 4 Qty (2 for DC and 2 for DR). 332 Table A – 80 Hypervisor Management Solution Single Management console can manage multiple clusters so why separate Please be guided by RFP Initial Management cluster required? Please Confirm. Indicative Requirement. Pt 7

61. Bidder requests the bank to provide a separate line item to capture the cost of 333 80 Table A – Initial Indicative Requirement Please be guided by RFP Annexure G one time implementation, configuration and migration Clarification: The bidder will consider and Hypervisor Solution for the proposed HCI nodes (Licenses for 26 Additional 6 nodes for management has to be considered for license. Please supply all the applicable licenses for 334 6 80 nodes) clarify. management node as an additional licenses.

Clarification: Hypervisor Management Solution means vCenter in case of VMware 335 7 80 Hypervisor Management Solution Need more clarity on this ESXI or equivalent to vCenter in case of other proposed hypervisor for the HCI nodes

Page 64 of 73 Bank Response Page # Clause No Clause Query No

Indicative Commercial Bid: Do we need to consider RHEL licesnses with YoY subscription or RHEL licesnses Clarification: The bidder will consider RHEL with 5 Yrs upfront support ? licenses with year on year subscription. Redhat Enterprise Datacenter Linux(16 licenses of Red Hat Bank has claculated the quantity of all the 61. 336 81 Enterprise Datacenter Linux with Smart Management, Premium Also please let us know which HCI nodes to be licensed with RHEL to validate the software licenses as per Bank's requirement Annexure G (unlimited Virtual Nodes per physical host)) license count of 16 nos. and bidder need to supply the same.

Indicative Commercial Bid: In case, Bank already has Enterprise Level Agreement (ELA) with Microsoft then it Clarification: Bank is not having Enterprise 61. would be commericially viable option to directly get the licenses from OEM. Please Level Agreement with Microsoft. Bidder need 337 81 Annexure G Microsoft Windows Server 2019 or higher Datacenter Edition with confirm whether same can be excluded from scope ? to supply the licenses as per this RFP. software assurance 60. Annexure F – Unpriced Indicative Commercial 7. Quantity mentioned in Table B is indicative only and it may vary Request your clarification on what will be consider as TCO for the Reverse auction 338 Bid 82 based on requirement of Bank. Indicative quantity is mentioned Please be guided by RFP i.e. will it be Table A + Table B or only Table A & Annexure for computing TCO only. G –Indicative Commercial Bid

Bidder requests the following modifications: i. clause 1: Request that only that information which is marked and identified at the time of disclosure be categorized as Confidential Information; ii. clause 3 Request that one copy of the confidential information be retained for archival and regulatory purposes; iii. clause 4 Request that Disclosing party be entitled recover only court awarded 339 Annexure J 85 Annexure J Please be guided by RFP costs; iv. clause 12 Request that obligation of maintaining confidentiality be for a period 5 years from the date of initial disclosure and not for perpetuity; v. clause 17 Request deletion as this is an NDA and not a services contract; vi. clause 18 Request deletion as this is not applicable to the scope of an NDA; vii. Clause 19 Request deletion as this is not applicable to the scope of an NDA;

Page 65 of 73 Bank Response Page # Clause No Clause Query No

Annexure J– Confidentiality / Non-Disclosure Agreement We request that the obligation of confidentiality shall remain valid for a period of 12. Term This Agreement shall commence from the Effective Date 5 years from the date of disclosure, unless any information is marked as “trade of this Agreement and shall be valid for 6 months beyond contract secret”. Further please confirm that personal identifiable information, shall not be Annexure-J period of …. Years. Confidentiality obligations under this considered as Confidential Information, unless they are personal sensitive 340 85 Please be guided by RFP 12. Term Agreement shall continue to be binding and applicable without information as per Information Technology Act. limit in point in time except and until such information enters the public domain, without breach of the agreement.

Request you to modify the clause as under: Confidentiality obligations under this Agreement shall continue to Confidentiality obligations under this Agreement shall continue to be binding and be binding and applicable without limit in point in time except and applicable for the period of 2 years post termination/ expiry of the Agreement 341 12 of NDA 89 Please be guided by RFP until such information enters the public domain, without breach without limit in point in time except and or until such information enters the of the agreement. public domain, without breach of the agreement whichever is earlier.

342 17 90 Set off We request deletion of this clause Please be guided by RFP 16.1. If any RFP specifically authorizes splitting of orders for the sake of reducing dependency on single source of supply or provision of service, Bank is entitled to split the order in the order 16. and as provided in RFP. 16.2. While splitting the order, Bank shall 343 SPLITTING OF 98 Request bank to remove this clause Please be guided by RFP specify the maximum quantum for L1, L2 etc. in RFP. 16.3. In case ORDERS L2 bidder is not willing to supply at L1 price, Bank shall call L3, L4 etc. in order to arrive at the split quantum to be awarded.

10. Price Fall Clause The Bidder undertakes that it has not supplied /is not supplying same or similar product/systems or subsystems at a price lower than that offered in the present Bid in respect of any other Ministry /Department of the Government of 70. India or PSU or Coal India Ltd and its subsidiaries during the Annexure M currency of the contract and if it is found at any stage that same – Pre or similar product /Systems or Subsystems was supplied by the 344 103 Request deletion of this provision. Please be guided by RFP Contract Bidder to any other Ministry /Department of the Government of Integrity India or a PSU or any Public Sector Bank at a lower price during Pact the currency of the contract, then that very price will be applicable to the present case and the difference in the cost would be refunded by the Bidder to the Buyer, if the contract has already been concluded”.

Annexure M: Bidder requests deletion of price fall clause from the Integrity Pact. Please 345 Annexure M 104 confirm. Please be guided by RFP Price Fall Clause

Page 66 of 73 Bank Response Page # Clause No Clause Query No

The Bidder undertakes that it has not supplied /is not supplying same or similar product/systems or subsystems at a price lower than that offered in the present Bid in respect of any other Ministry /Department of the Government of India or PSU or Coal India Ltd and its subsidiaries during the currency of the contract and if it is found at any stage that same or similar product /Systems or Subsystems was 346 70 108 Annexure M – Pre Contract Integrity Pact - 10.Price Fall Clause supplied by the Bidder to any other Ministry /Department of the Government of Please be guided by RFP India or a PSU or any Public Sector Bank at a lower price during the currency of the contract, then that very price will be applicable to the present case and the difference in the cost would be refunded by the Bidder to the Buyer, if the contract has already been concluded”.

Whereas the ‘Bidder’ has submitted the proposal in response to RFP, we, the ______Bank having our head office ______hereby irrevocably guarantee provide an amount of Rs.75,00,000.00 (Rupees Seventy five lac Only) as bid security as required to be submitted by the ‘Bidder’ as a condition for participation in the said process of RFP. 347 73 112 Annexure P - Bank Guarantee for EMD Please be guided by RFP The Bid security for which this guarantee is given is liable to be enforced/ invoked: 2) If the Bidder, having been notified of the acceptance of its proposal by the Bank during the period of the validity of the proposal fails or refuses to enter into the mutually agreed contract in accordance with the terms and conditions of the RFP or the terms and conditions mutually agreed subsequently.

3) We are liable to pay the guarantee amount or any part thereof under this Bank guarantee only upon if Bidder fails to cure the breach within 40 days upon 348 73 113 Annexure P - Bank Guarantee for EMD Please be guided by RFP receipt of the breach notice by Bank service of a written claim or demand by you on or before ______.

Entire Annexure to be confirmed by Finance team Observation from Legal - (hereinafter called the bank), do hereby irrevocably and unconditionally guarantee provide the due performance of the vendor as to the ) for Supply, Installation and Maintenance of Automated Data Classification Solution as per the said contract entered into by the vendor with you. 349 74 114 Annexure Q – Format of Performance Bank Guarantee Please be guided by RFP If the said vendor fails to cure the breach within 40 days upon receipt of the breach notice by Bank implement or maintain the system or any part thereof as per the contract and on or before the schedule dates mentioned therein, we ______(Name of the Guarantor Bank), do hereby unconditionally and irrevocably agree to pay the amounts due and payable under this guarantee

Page 67 of 73 Bank Response Page # Clause No Clause Query No

III) We are liable to pay the guaranteed amount if Bidder fails to cure the breach within 40 days upon receipt of the breach notice by Bank or any part thereof under this bank guarantee only if you serve upon us a written claim or demand 350 74 114 Annexure Q – Format of Performance Bank Guarantee (and which should be received by us), on or before ______12:00 hours Please be guided by RFP (Indian standard time) where after it ceases to be in effect in all respects whether or not the original bank guarantee is returned to us.

Annexure E- Hypervisor Clarification: If any VM is facing latency The solution shall provide configurations at VM level that can be and issues and it is getting effected due to any tuned to help reduce latency. When the Latency sensitivity is set Managemen specific feature/functionality of network at 351 67 to high the hypervisor will try to reduce latency in the virtual Pls help to understand “disabling networking feature”. t Console hypervisor level than the hypservior must machine by reserving memory, dedicating CPU cores and disabling disable such a feature to reduce the latency Software network features that are prone to high latency. Specificatio at VM. ns

Clause non Solicitation to be added as under; Neither party shall, directly or through a third party contractor, solicit/induce/entice away or endeavour to solicit/induce/entice away an employee of the other party who is directly involved with Agreement, for 5 years after such resource has ceased to be engaged for performance of services under Clause Clause to be this Agreement. Notwithstanding the foregoing, this restriction either party may 352 to be Clause to be added Please be guided by RFP added hire (a) personnel who independently respond to indirect solicitation (such as added general newspaper advertisements, employment agency referrals, and internet postings) not targeting the personnel of the other Party and (b) personnel who have separated or have been separated from the services of a party provided that the hiring Party did not solicit such separation.

Termination right to be added for Bidder/Vendor as under; Bidder/Vendor may terminate this Agreement and / or any SOW upon written Clause Clause to be notice to the Bank if Bank commits a default or material breach and does not 353 to be Clause to be added Please be guided by RFP added remedy the default or material breach within 30 days of notice from the first added party.

Page 68 of 73 Bank Response Page # Clause No Clause Query No

Following clause to be added in payment terms: In the event of delay in installation or commissioning of equipment supplied by the Service Provider, or delay in submission of documents required under the RFP / Agreement / PO, or delay in issuance of the acceptance certificates by the Client, due to reasons beyond the reasonable control of the Service Provider, including but not limited to site not being ready, or force majeure situations, government Clause orders and notifications, government ordered lockdown, epidemics and Clause to be 354 to be Clause to be added pandemics etc., the Client shall make immediate payment and not withhold Please be guided by RFP added added payment of fees for the Products supplied and / or services already rendered, on this account. In such cases the Service Provider shall raise the invoice to the extent of the value of goods delivered and/or quantum of work performed and the Client shall make payment thereof. Further, it shall be the obligation of the Service Provider to perform all the unperformed / partially performed work and submit all the necessary documents in terms of the RFP / Agreement / PO as soon as practicably possible upon normalization of the situation.

As management switches requirement is not given in the RFP, we assume that the Clarification: Bank need management General 355 NA NA existing management switches must be leveraged for the same & hope sufficient switches, accordingly Bill of Material will be Query 1Gbps ports are available for connectivity. modified and uploaded with corrigendum.

356 Does bank need onsite resources at both DC and DR for 24x7 Onsite resource is required only at DC As per the Govt of India, Dept of MSME notification,Relaxation under MSME 357 EMD & Bid Fees norms, MSMED Act 2006,NIC, DPIIT & GOI policies MSME/Startups/ MSE bidder is Please be guided by RFP exempted from EMD & Bid fees Payment will be released within 30 days from We request to include that bidder payments will be release within 30 days from 22. Payment the date of the receipt of the invoice and the 358 bidder's invoice date. Further bidder will have right to terminate/suspension of Terms date of the sign-off given by the bank officials services incase of payments not made beyond 30 days of due date. whichever is later.

22. Payment We request to include the payment for the one time implementation and 359 Please be guided by RFP Terms installation charges

7. Broad The bidder will have to reconfigure/configure/reinstall/install the Scope of existing setup like removal/addition of nodes from the existing Request you to kindly share the details of the existing Hypervisor and Hyper- Clarification: The existing HCI solution is 360 Work cluster or creation of new setup/Cluster as per the requirement of Converged Infarstructure. Nutanix HCI and hypervisor is VMware ESXI. Bank. It will be end to end configuration of setup and ready to 7.23 host application on this setup. General Pre-bid meeting is not held due to Covid-19 361 General Query We request Bank to keep a Onlne Pre-Bid Query meeting for further clarity. Query situation. General Any increase or decrease in dollar rate above 3 % bank will revise the approve 362 Please Incorporate ERV clause Please be guided by RFP queries price to the tune of increase or decrease of dollar. General We here request bank to consider online pre-bid meeting, since most of the bank 363 Please be guided by RFP queries are conducting the same due to current Covid situation

Page 69 of 73 Bank Response Page # Clause No Clause Query No

Extra Point In RFP, no downtime information has shared for migration from existing infra to Clarification: Bank will provide the required 364 new infra and stoping the application from the existing and migrate to new infra downtime during application migration to and start the application. this setup. No Clause The UBI shall within seven (7) days from the date of receipt of the invoice notify 365 Bidder if there is any dispute in respect of the invoice, failing which the invoice Please be guided by RFP shall be deemed to be accepted by UBI. No Clause If the invoice(s) is more than thirty (30) days overdue for payment, then without prejudice to Service Provider’s other rights or remedies, then UBI shall be liable to pay interest on the overdue amount at rate of 2% per month, which interest shall 366 Please be guided by RFP accrue on a daily basis from the date payment becomes overdue until Service Provider has received payment of the overdue amount together with all interest that has accrued. Overall penalty shall be capped to 10% of yearly payout cost i.e. 10% of respective 367 Additional Please be guided by RFP year ATS/AMC cost. Saving Clause - Clause not present in RFP Request Bank to include this below clause in RFP - Bidder’s failure to perform its contractual responsibilities, to perform the services, 368 or to meet agreed service levels shall be excused if and to the extent Wipro Please be guided by RFP performance is effected , delayed or causes non-performance due to Customer's omissions or actions whatsoever. Deemed Acceptance - Clause not present in RFP Request Bank to include this below clause in RFP - Services and/or deliverables shall be deemed to be fully and finally accepted by Customer in the event when Customer has not submitted its acceptance or rejection response in writing to Wipro within 15 days from the date of 369 Please be guided by RFP installation/commissioning or when Customer uses the Deliverable in its business, whichever occurs earlier. Parties agree that Wipro shall have 15 days time to correct in case of any rejection by Customer.

Risk and Title - Clause not present in RFP Request Bank to include this below clause in RFP - 370 The risk, title and ownership of the products shall be transferred to the customer Please be guided by RFP upon delivery of such products to the customer Non Hire Clause - Clause not present in RFP Request Bank to include this below clause in RFP - Customer acknowledges that personnel to be provided by Wipro represent a significant investment in recruitment and training, the loss of which would be detrimental to Wipro’s business. In consideration of the foregoing, Customer agrees that for the term of this Agreement and for a period of one year thereafter, 371 Customer will not directly or indirectly, recruit, hire, employ, engage, or discuss Please be guided by RFP employment with any Wipro employee, or induce any such individual to leave the employ of Wipro. For purposes of this clause, a Wipro employee means any employee or person who has who has been involved in providing services under this Agreement.

Page 70 of 73 Bank Response Page # Clause No Clause Query No

SNR - Clause not present in RFP Request Bank to include this below clause in RFP - Customer hereby agrees to make the site ready as per the agreed specifications, within the agreed timelines. Customer agrees that Wipro shall not be in any manner be liable for any delay arising out of Customer's failure to make the site ready within the stipulated period, including but not limited to levy of liquidated 372 damages for any delay in performance of Services under the terms of this Please be guided by RFP Agreement. In case the SITE is not ready for a continious period of 30 days, milestone payment related to installation will be released to vendor based on the SNR report, also if there is any additional warranty cost due to continious site not readiness for 30 days, same will be borne by the customer

Termination Request Bank to include this below clause in RFP - Bidder may terminate the contract if the Bank: (a) fails to pay any undisputed amounts within a reasonable period of time from the date of issuance of Bidder's 373 invoice; (b) Bidder has issued two reminder notices to the Bank requesting for Please be guided by RFP payment; and (c) the Bank is unable to make payments within 30 days from the date of receipt of second reminder notice from the bidder.

Eligibility point to be added Request Bank to include the following clause in the eligbility:"Bidder should have 3 Please be guided by RFP nos private cloud references in India of similar scale and size and highest level of 374 partnership with the OEM they are parternering in the last 2 years"

375 Generic Queries - Daily change data rate for replication Please be guided by RFP Additional Point Bidder will supply required number of stacking cable alongwith TOR switches for 376 the different set of switches asked in this RFP for switch stacking.

Additional Point The bidder will supply additional four TOR (Top of Rack) 1 Gbps Ethernet switches of 24 ports along with 1/10 Gbps uplink ports at 377 each site (2 at each DC and DR site). The switches must be L3. This switches will be used for connecting server's management ports. Additional Point Bank will reject the bid, if the bidder 378 submitted the bid with white level hardware under this RFP.

Page 71 of 73 Bank Response Page # Clause No Clause Query No

Annexture E, Revised Clause Annexure - E Hyper- Hyper- Converged Node Specifications (20 HCI All Converged Flash Node), Point No. 5 Each node must be proposed with 2 x Second Generation Intel Node Each node must be proposed with 2 x Second 379 60 Xeon Gold 6258R @2.70 GHz Processors, 28 Cores and 38.5 MB Specifications Generation Intel Xeon Gold 6258R @2.70 cache. (20 HCI All GHz Processors, 28 Cores and 38.5 MB cache Flash Node), or 2x AMD EPYC 7502 @ 2.5 GHz Processors, Point No. 5 32 Cores and 128 MB cache.

Annexture E, Revised Clause Annexure - E Hyper- Hyper- Converged Node Specifications (6 HCI Converged Hybrid Node), Point No. 5 Each node must be proposed with 2 x Second Generation Intel Node Each node must be proposed with 2 x Second 380 Xeon Gold 6248R @3.0 GHz Processors, 24 Cores and 35.75 MB Specifications Generation Intel Xeon Gold 6248R @3.0 GHz cache. (6 HCI Hybrid Processors, 24 Cores and 35.75 MB cache or Node), Point 2x AMD EPYC 7402@ 2.8 GHz Processors, 24 No. 5 Cores and 128 MB cache.

In case, the supplied model of server/any other hardware device as mentioned in RFP is declared end of sale or OEM rephased the model, bidder will supply the higher model of server/hardware to the Bank at the same cost discovered through this RFP during the rate contract period of 2 years. Further, in case there is technology enhacement in Additional hardware/software procured under this RFP, Point in 381 Additional Point Bank will have an option to procure the Scope of hardware/software at the same cost if work resource enhancement (clock speed, cache, I/O, RAM, No. of cores, Disk Space, HCI licenses) in the new hardware / software are within 25%-30% of purchased hardware/ software cost and in case, resource ehancement is more than 30% then at the matually agreed price with reference to the prices discovered through this RFP.

Page 72 of 73 Bank Response Page # Clause No Clause Query No

In case, due to any negligence of onsite Facility Management Resrouce , there is any data loss , which may cause any financial loss Additional / reputation risk to the Bank, then Bank may Point under impose penalty to the Bidder. This penalty Para 8 Onsite will be additional to the performance penalty 382 Development Additional Point defined in the SLA. Quantum of Penalty will , Support be arrived based on the data loss / financial &Maintenanc loss to the Bank. Maximum penalty would be e of Resource 5% of the project value and may be adjusted from any payment due to the bidder under this contract.

Post implementation of the Cloud solution, if it is observed that the initial design Additional implemented by the bidder is not meeting Point under the desired performance or require any 383 Para 7 - Additional Point further enhacnements/ changes, then the Broad Scope bidder will carry out the changes in Cloud of Work solution design as per Bank's requirement without any addtional cost to Bank.

As per the changes provided in this corrigendum, Annexure E,F & G has been revised and it is enclosed as Annexure to this corrigendum

Page 73 of 73 Annexure to Corrigendum 58. Revised Annexure E –Technical Compliance (As per Corrigendum)

I) Hyper-Converged Node Specifications (20 HCI All Flash Node)

Sl Technical Description Compliance Remarks No (Yes/No) 1 HCI solution, your offer (Make & Model) Specify The solution shall provide hyper -converged Provide the publicly infrastructure that allows delivery of available reference enterprise-class storage services using latest link on OEM site for 2 x86 server infrastructures without the mentioned dependence on a separateStorage Area feature Network & associated component such as SAN Switches & HBAs. Bidders should propose 20 nodes (10 nodes NA at DC & 10 nodes at DR) with each node having 24 disk slots. Each proposed node must be configured with 12 x 7.68TB SSD. Each of the SSD in the proposed node must 3 be an enterprise SSD or higher SSD. If there is any dedicated caching disk then the same must be additional and redundant disk apart from the 12 data disks per node. The caching disk must have 3 DWPD or higher endurance. The solution should able to support different Provide the publicly generation of Intel processors in the same available reference 4 cluster for investment protection over the link on OEM site for life of the proposed solution. the mentioned feature Each node must be proposed with 2 x Second Provide the publicly Generation Intel Xeon Gold 6258R @2.70 GHz available reference 5 Processors, 28 Cores and 38.5 MB cache or 2x link on OEM site for AMD EPYC 7502@ 2.5GHz Processors, 32 the mentioned Cores and 128 MB cache. feature The nodes should connect over 10G IP NA connectivity. Minimum 6 x 10G Ethernet port 6 or 60 Gbps aggregated bandwidth per node must be proposed. Each Node must be installed with 1.5 TB RAM NA 7 with 64 GB or higher DDR4@2666or higher MHzModule. Node must have Redundant Hot Plug High NA 8 Efficiency Power Supply with maximum 2U form factor. 9 Redundant Hot Plug High Speed Cooling Fans NA The proposed solution should be 100% Provide the publicly Software defined and without any available reference 10 dependency on proprietary hardware. link on OEM site for the mentioned feature The solution should deliver zero data loss in Provide the publicly case of disk, host or network failure. available reference 11 Minimum 1 node failure must be considered link on OEM site for while configuring the cluster. the mentioned feature Provide the publicly The solution should support checksum of available reference 12 data to ensure data integrity & to enable link on OEM site for automatic detection and resolution of disk the mentioned errors. feature The solution should be able to work on latest Provide the publicly x86 server hardware available from all the available reference 13 leading vendors in the industry and should link on OEM site for not be restricted to a particular the mentioned vendor/make/model feature The proposed solution must deliver minimum NA 14 1.50 Lac IOPS per node at 8KB Block size in a 70:30 Read / Write ratio. Provide the publicly The HCI solution must be capable of creating available reference 15 instant clones and snaps for all data resides link on OEM site for on HCI so as not to impact production the mentioned workloads. feature The proposed solution must be able to NA deliver less than 5 milliseconds read / write 16 average latency to the virtual machines installed with various leading critical databases. The solution should provide enterprise data Provide the publicly services such as compression, de-duplication available reference completely in software without dependence link on OEM site for on any proprietary hardware. These the mentioned 17 functionalities should be part of the feature proposed solution and enterprise licensed. The solution must have these functionalities to be enabled or disabled as and when required. Remote management features, Appliance Provide the publicly management software capable of providing available reference role-based security, alerts of critical link on OEM site for component failure along with power the mentioned monitoring. Should also provide for feature controlling Power, Fan management, 18 Compute node initialization, Resource discovery and inventory management, Resource alerts and monitoring management, Compute node power management and diagnostics for elements including I/O options and compute nodes. The solution must support migration of NA Virtual machines across multiple disaster recovery sites, so that key virtual machines 19 can be recovered in times of disaster. All software licenses for enabling the above must be part of overall solution. The proposed HCI solution must support Provide the publicly proposed hypervisor and private cloud suit in available reference 20 this RFP. link on OEM site for the mentioned feature The proposed HCI nodes should compulsorily NA managed from a single control plane and 21 movement of virtual machine's should be seamless and non-disruptive once the private cloud is extended. The proposed solution must be capable of Provide the publicly replicating & moving the virtual machine's available reference 22 across the new nodes at the software link on OEM site for defined storage level. the mentioned feature The proposed solution will run critical Provide the publicly databases and the HCI cluster must support available reference 23 N+1 redundancy. link on OEM site for the mentioned feature Bidders must propose the HCI nodes with 3 NA 24 years comprehensive onsite warranty and maintenance for 4th & 5th Year The proposed HCI solution should have Provide the publicly 25 native enterprise file storage services available reference feature link on OEM site for the mentioned feature The proposed HCI solution must be ready for Provide the publicly containers, kubernetes and dockers available reference 26 link on OEM site for the mentioned feature

II) Hyper-Converged Node Specifications (6 HCI Hybrid Node)

Sl Technical Description Compliance Remarks No (Yes/No) HCI solution, your offer (Make & NA 1 Model) The solution shall provide hyper - Provide the publicly converged infrastructure that allows available reference link on delivery of enterprise-class storage OEM site for the mentioned services using latest x86 server feature 2 infrastructures without dependence on a separate Storage Area Network & associated component such as SAN Switches & HBAs. Bidders should propose 6 nodes (3 NA nodes at DC & 3 nodes at DR) with each node having 16 disk slots. Each proposed node must be configured with 4 x 1.92 TB SSD &8 x 2TB HDD. Each of the SSD in the proposed node 3 must be an enterprise SSD or higher SSD. If there is any dedicated caching disk then the same must be additional and redundant disk apart from the 12 data disks per node. The caching disk must have 3 DWPD or higher endurance. The solution should able to support Provide the different generation of Intel publiclyavailable reference 4 processors in the same cluster for link on OEM site for the investment protection over the life of mentioned feature the proposed solution. Each node must be proposed with 2 x Provide the publicly Second Generation Intel Xeon Gold available reference link on 5 6248R @3.0 GHz Processors, 24 Cores OEM site for the mentioned and 35.75 MB cache or 2x AMD EPYC feature 7402@ 2.8 GHzProcessors, 24 Cores and 128 MB cache . The nodes should connect over 10G IP NA connectivity. Minimum 6 x10G 6 Ethernet port or 60G aggregated bandwidth per node must be proposed. Each Node must be installed with 768 NA GB RAM with 64 GB or higher DDR4 Module@ 2666 MHz or higher. 7 Sufficient RAM DIMMs slot must be available for future upgrade upto 1.5 TB with same capacity memory module. Node must have Redundant Hot Plug NA 8 High Efficiency Power Supply with maximum 2U form factor. Redundant Hot Plug High Speed NA 9 Cooling Fans The proposed solution should be 100% Provide the publicly Software defined and without any available reference link on 10 dependency on proprietary hardware. OEM site for the mentioned feature The solution should deliver zero data Provide the publicly loss in case of disk, host or network available reference link on 11 failure. Minimum 1 node failure must OEM site for the mentioned be considered while configuring the feature cluster. The solution should support checksum Provide the publicly of data to ensure data integrity & to available reference link on 12 enable automatic detection and OEM site for the mentioned resolution of disk errors. feature The solution should be able to work Provide the publicly on latest x86 server hardware available reference link on available from all the leading vendors OEM site for the mentioned 13 in the industry and should not be feature restricted to a particular vendor/make/model The HCI solution must be capable of Provide the publicly creating instant clones and snaps for available reference link on 14 all data resides on HCI so as not to OEM site for the mentioned impact production workloads. feature The solution should provide Provide the publicly enterprise data services such as available reference link on 15 compression, de-duplication OEM site for the mentioned completely in software without feature dependence on any proprietary hardware. These functionalities should be part of the proposed solution and enterprise licensed. The solution must have these functionalities to be enabled or disabled as and when required. Remote management features, Provide the publicly Appliance management software available reference link on capable of providing role-based OEM site for the mentioned security, alerts of critical component feature failure along with power monitoring. Should also provide for controlling Power, Fan management, Compute 16 node initialization, Resource discovery and inventory management, Resource alerts and monitoring management, Compute node power management and diagnostics for elements including I/O options and compute nodes. The solution must support migration NA of Virtual machines across multiple disaster recovery sites, so that key 17 virtual machines can be recovered in times of disaster. All software licenses for enabling the above must be part of overall solution. The proposed HCI solution must Provide the publicly support proposed hypervisor and available reference link on 18 private cloud suite in this RFP. OEM site for the mentioned feature The proposed HCI nodes should NA compulsorily managed from a single control plane and movement of vm's 19 should be seamless and non- disruptive once the private cloud is extended. The proposed solution must be Provide the publicly capable of replicating & moving the available reference link on 20 vm's across the new nodes at the OEM site for the mentioned software defined storage level. feature The proposed solution will run critical Provide the publicly 21 applications and the HCI cluster must available reference link on

support N+1 redundancy. OEM site for the mentioned feature Bidders must propose the HCI nodes NA with 3 years comprehensive onsite 22 warranty and maintenance for 4th & 5th Year The proposed HCI solution must be Provide the publicly ready for containers, kubernetes and available reference link on 23 dockers OEM site for the mentioned feature The proposed HCI solution should Provide the publicly have native enterprise file storage available reference link on 24 services feature OEM site for the mentioned feature

III) Hypervisor & Management Console Software Specifications

Sl . Our Requirement Compliance No. (Yes/No) 1 Specify your offer (Make and version) 2 The solution shall provide a purpose -built hypervisor with minimal footprint that installs directly on the bare metal x86 server 3 The solution shall provide a single console for management of the platform to conduct activities such as on-boarding/managing hosts, virtual machines, storage and networks 4 The solution shall provide the ability to create new virtual machines from scratch or based on templates (created from fully configured virtual machines) 5 The solution shall provide support for heterogeneous guest Operating systems such as Windows (Desktop & Server OS) and Linux (at least Red Hat, SUSE, Ubuntu and CentOS). 6 The solution shall provide the ability to rapidly on -board new hosts by automatically deploying reference configurations including networking settings 7 The solution shall intelligently place and balance virtual machines on appropriate available node and storage tier based on SLA, performance and availability requirements 8 The solution shall provide a convertor to migrate physical Windows and Linux workloads to virtual workloads

9 The solution shall provide automated live migrations for initial placement and balancing of available resources with rules to define affinity and/or anti-affinity for workloads (e.g. 2 VMs providing availability for each other should always be placed on different hosts) 10 The solution shall provide the ability to hot -add CPU and memory and hot-plug disks and NICs (provided the same is supported by the guest operating system)

11 The solution shall provide the ability to use flash devices on the host as a 'read & write cache' to improve performance for read & write sensitive workloads 12 The solution shall provide a framework to deliver proven 3rd party endpoint security solutions based on lightweight / Agentless footprint from virtual workloads and offload scanning functions to a security appliance thus reducing impact of security scans on performance. 13 The solution shall provide built -in replication capability which will enable efficient array-agnostic replication of virtual machine data over the LAN or WAN. This replication should simplify management enabling replication at the virtual machine level and enabling RPOs as low as 15 minutes. 14 The solution shall provide configurations at VM level that can be tuned to help reduce latency. When the Latency sensitivity is set to high the hypervisor will try to reduce latency in the virtual machine by reserving memory, dedicating CPU cores and disabling network features that are prone to high latency 15 The solution shall provide the ability to expand virtual disks (boot and non-boot disks) without downtime and provide options for locating new virtual disks for existing workloads on different tiers of storage for both Windows and Linux workloads 16 The solution shall provide I/O prioritization for virtual workloads to ensure that business critical VMs are not affected due to congestion by other VMs on the same host 17 The solution shall provide a highly -available platform with built-in clustering capability leveraging both network & storage communication for cluster heartbeats. Failure of the management network shall not result in downtime for the workloads.

18 The solution shall provide zero downtime host patching with maintenance mode to move running workloads to other hosts on the platform with a consistent audit trail of the patching process 19 The solution shall provide a centralized interface from which virtual machine access switching for the entire data center can be configured, monitored and administered 20 The solution shall support configurations of 802.1q VLANs which are compatible with standard VLAN implementations from other vendors 21 Single view of all virtual machines, allow Monitoring of system availability and performance and automated notifications with alerts. Monitor and analyze virtual machines, and server utilization and availability with detailed performance graphs. 22 Virtualization management software should have integrated Physical Host and Virtual Machine performance monitoring. 23 Virtual Machine performance monitoring reports for performance and utilization of Virtual Machines. It shall co-exist and integrate with leading systems management vendors. 24 Virtualization management software should support user role and permission assignment (RBAC) 25 Management console should reside on existing virtualized host. 26 Virtualization management software console shall maintain a record of significant configuration changes and the administrator who initiated them. 27 Capability to migrate the virtualization infrastructure to DR site. 28 The solution shall provide integration with the proposed datacenter automation solution to enable automated delivery of complete environments including computer, networking & security. 29 The proposed hypervisor solution must be ready for containers, kubernetes and dockers deployment. 30 The bidder will provision DR Automation tool licensing of minimum 300 VMs. The Solution should support to perform non-disruptive DR drill and testing the recovery of VM and full and selected applications without impacting production applications running in primary environment. The orchestration policy in DR automation tool to define the poweron sequence during failover or failback, auto IP address configuration recovered VMs on Disaster Site can be defined from management console, also the solution should support inbuilt sync replication functionality. 31 The solution should have the capability to deliver capacity management, analytics and modeling, with granularity to analyze metrics collected which will help for future capacity planning and also help in troubleshooting the infrastructure as well as VMs related issues. 32 The solution should support Proactive High availability capability that utilizes server health information and migrates VMs from degraded hosts before problem occurs.

IV) Software Defined Networking and Security Solution Specifications

Sl No Our Requirement Compliance (Yes/No) 1 Specify your offer (Make and Version) 2 The solution should support connectivity to bare metal servers providing bridging between overlay network and existing VLAN based network 3 The solution shall provide granular network traffic telemetry that enables rapid troubleshooting and incident response. It should also provide traffic counters for sessions, packets and bytes which will provide visibility into the virtual network and firewall- rule creation. 4 The solution shall provide a networking & security virtualization layer that allows faithful delivery of network services in software without dependence on specific make/model of networking devices/appliances 5 The solution should provide a stateful distributed firewall such that the firewalling for Virtual Machines can be provided closest to the application within the server itself without traffic going to a Physical Firewall. 6 The firewall -rule table of the solution should be designed for ease of use and automation with virtualized objects for simple and reliable policy creation 7 The solution should provide embedded/virtual machine distributed firewall and should provide near line rate performance 8 The solution should enable integration of third -party network and security solutions through open architecture and standard APIs. The bidder shall provide a list of ecosystem vendors that integrate with the framework 9 The solution should provide distributed routing so that routing between Virtual Machines with different IP subnets can be done in the logical space without traffic going out to the physical router thus reducing number of hops 10 The solution should provide distributed and dynamic routing capabilities. 11 The solution shall lend itself to network monitoring by supporting standards protocols (for remote network analysis) 12 The solution shall provide ready integration with the proposed platform to automate delivery of networking & security services such as switching, routing and firewalling 13 The solution should have the ability for On -demand network creation and can define routed, NAT or Private network profiles based on application topology 14 The solution should be capable to provide agentless guest and network introspection services. 15 The proposed SDN solution must support networking and security functionality for containers, kubernetes and dockers deployment. 16 The proposed solution should be capable to provide network data flow visibility across containers, dockers and kubernetes. 17 The solution should provide a distributed context aware firewall which provides visibility into the application layer and should be able to block the application irrespective of the port it is using. It should also provide inbuilt FQDN/ URL whitelisting capabilities. 18 The solution should have integrated distributed IDS or third party IDS with service chaining functionality for East-West traffic in order to detect malicious traffic. 19 The solution should have capability to provide stateful micro-segmentation for diverse workloads covering virtual machines and containers from a single console. 20 The solution should integrate with Kubernetes to provide app-deployment automation L4 Objects (Kubernetes Services) 21 Solution Should implement the Kubernetes APIs i.e. ‘NetworkPolicy’, ‘Ingress’ and ‘Load Balancer’ constructs to support Distributed Firewalling, Pod level micro-segmentation and access to Service. 22 The solution should provide an integrated networking solution (CNI implementations) as well as provide advance turnkey container networking&firewalling services at Layer 2. 23 The solution should integrate with industry -leading Solutions for antivirus, malware, intrusion prevention, and next-gen security services. 24 The solution should provide a stateful firewall with capability of defining security policies on constructs such as IP address, VM names, objects and tags, active directory groups, Security tags etc. 25 The Security policies must follow the VM in the eve nt of migration (i.e. vMotion) within the datacenter 26 The SDN solution should be capable of supporting major hardware OEMs like Juniper, Arista, Cisco, HPE, Dell. 27 Provisioning of virtual/software defined network services should be possible irrespective of make and topology underlying physical network switches and routers. 28 The solution should offer comprehensive flow assessment and analytics and security groups and firewall rules suggestion for the purpose of implementing a zero trust security within the data- center

V) Private Cloud Solution Specifications:

Sl No Our Requirement Compliance (Yes/No) 1 Specify your offer (Make and Version) 2 The solution should be able to automate and provision datacenter services such as compute, storage, networking, backup, replication, load balancing, security, firewall, etc. 3 The solution shall provide a web -based self -service portal for IT/Business users to request for services. 4 The solution should provide resource reclamation functionality which identifies and reclaims inactive and abandoned resources by automating the decommissioning and reuse of retired resources. It should also provide reclamation savings reports which would enable organizations to quantify its cost savings 5 The solution shall provide automated provisioning of infrastructure, applications and custom services through a unified, web-based, multi-tenant self-service IT service catalogue 6 The solution shall allow authorized administrators, developers or business users to request new IT services and manage specific cloud and IT resources, while ensuring compliance with business policies 7 The solution shall support creation of services such as 'Single VM' and a 'Multi-tier application infrastructure (including softwarebased constructs such as load balancers)' as part of a standard template 8 The solution shall support multiple levels of approval integrated with email/SMS notifications such that approvals/rejections can be done. 9 The solution shall support extensibility capabilities to customize machine configurations and integrating machine provisioning /management with other enterprise-critical systems such as load balancers, configuration management databases (CMDBs), ticketing systems, IP address management systems, or Domain Name System (DNS) servers. 10 The solution shall extend Day to day operations capabilities to the requestor of the service (e.g. ability to start/stop/suspend virtual machines, request additional resources and access the VM using RDP/SSH protocols) through the self-service portal based on entitlement 11 The solution shall support granular role -based access control and entitlements of infrastructure services to consumers 12 The solution shall allow administrators to manage and reserve (allocate a share of the memory, CPU and storage) resources for a business group to use 13 The solution should have the ability to provide native application isolation and on-demand creation of security groups based on existing security policies. 14 The solution shall provide an orchestration engine with ready workflows and ability to create custom workflows based on SOAP, REST operations and PowerShell scripts 15 The solution should be able to define multiple tenants which would enable the administrators to create a secure multitenant infrastructure wherein within a Tenant different business groups can have resources, service levels and automation processes that uniquely meet that group’s needs. 16 The Solution should provide Infrastructure as a Service support for multi hypervisor environment. 17 The solution should have the ability to create custom workflows to automate the delivery of anything as a service - XaaS (for example Email, Storage as a Service, Network as a Service, Backup as a Service etc.) 18 The solution should have a Unified graphical canvas for designing machines, software components and application stacks with the ability to extend or define external integrations in the canvas through XaaS 19 The solution should have the capability to publish and share software components across business groups. 20 The solution shall integrate with Active Directory (AD) and Open LDAP to allow importing existing users and groups in addition to creation of local users in the cloud portal. 21 The solution should have the ability to allocate the storage to the VM from various storage containers or datastores as per user’s requirement as and when required. 22 The proposed Private Cloud solution must be ready for containers, kubernetes and dockers deployment.

23 The proposed cloud solution must have dedicated log management solution. It should allow connecting to data- center ecosystem components e.g. operating systems, applications, servers, storage arrays, firewalls, network devices, etc. providing a single location to collect, store, and analyze logs at scale 24 The log management solution should be able to add all types of structured and unstructured log data, enabling administrators to troubleshoot quickly, without needing to know the data before hand. 25 The log management solution should provide intelligent log analytics to be able to bring unstructured and structured data together, for enhanced end-to-end operations management. 26 The log management solution should be able to collect and analyze all types of machine-generated log data, for example, network traces, configuration files, messages, performance data, system state dumps, and more. 27 The Private Cloud solution must have the functionality to support proper naming Convention (VM Dept, business unit, VM sequence no) while deploying the VMs when launching any blueprint or workflow from the automation suite.

VI) Backup Solution Specifications

Sl No Our Requirement Compliance (Yes/No) 1 Specify your offer (Make and Model) 2 The proposed backup solution must be an enterprise class backup solution and purpose-built backup appliance/x86 disk based solution. 3 The proposed backup solution must be with minimum usable capacity of 2 x 300 TB (300 TB each at DC & DR Site) without compression and de-duplication. The backup appliance must support further scale-up and scale-out expansion of at least 4 times of the proposed capacity. The backup software should be capacity-based license with all features and functionality. The supplied capacity must be licensed at day 1. 4 The proposed disk based backup solution must have controller capacity to support 4 times backup capacity which is asked in this RFP at day 1. 5 Solution must support Data compression and de -duplication features. 6 Solution must support RAID 6 technologies with hot spare disk. 7 The backup solution must support disk to disk to tape media backup functionality. 8 The software should have the capability to replicate the backed up data to the DR site for the selected set of systems. 9 The proposed backup appliance must support minimum 30TB or higher throughput per hour 10 The proposed Backup Solution Software has inbuilt Web based GUI for centralized management of backup domain. 11 The bidder will supply backup server one each at DC and DR site along with backup appliances. The backup server as well as backup appliance must have minimum 4x10 Gbps Ethernet port and 4x16 Gbps FC (Fibre Channel) port. 12 The vendor must design the solution using the NIST framework or a similar design that will help the organization to build contingency against ransomware attacks 13 Proposed disk -based backup appliance should be able to interface with various industry leading server platforms and operating systems

14 The solution should support global /inline data duplication using variable block length de-duplication technology, but not mandatory 15 The purpose -built backup solution should support OST file system or any other optimized synthetic file system. 16 The Solution Should Support de -duplication at backup server/ host level so that only changed blocks travel through network to backup device 17 Appliance must support high density disk array expansion in order to help the Bank with lower rack space utilization 18 Backup Solution must support IPv4 for backup, replication as well as management of the Backup Appliance. Should also support ethernet failover and aggregation 19 Backup Solution Should support 256 bit AES encryption for data at rest and data-in-flight during replication 20 Backup Solution Should support retention lock or equivalent feature which ensures that no data is deleted accidently 21 The appliance should provide a mechanism to perform an immediate verification of the unique backup data as soon as it is written on the disk, to insure against any write 22 Backup Solution must use a simple file system structure that keeps track of the head of the log to avoid overwriting older data and thereby reduce the chances of data corruption 23 The Solution must use store all data along with the meta data that describes it. It must provide the ability to rebuild the meta data structure by scanning the data from the disk to enable 24 Backup Solution must ensure integrity of the data returned during a restore by verifying the block data read with a checksum of the data 25 Backup Solution must have scheduled file system check to ensure data integrity 26 The proposed Backup Solution should be available on various OS platforms such as Windows and Redhat platforms and be capable of supporting SAN based backup / restore from various platforms including HP-UX, Linux and Windows. 27 The proposed Backup Solution should support tape Mirroring running concurrently with primary backup. 28 The proposed backup solution must support Link Aggregation Control Protocol (LACP) . 29 The proposed backup solution should allow creation of additional backup copies, run concurrently with primary backup, within the same Library or over the network to another tape library/standalone drive of different format medium (e.g. Ultrium to SDLT etc..) to allow easy valuating operation. 30 The proposed backup solution must support all leading hypervisors like VMware, Acropolis, Microsoft Hyper-V, RHEL- V to take full as well as incremental backup of the running VMs. 31 The proposed Backup Solution must have certified “Hot - Online” backup solution for different type of critical Databases. The backup solution should support incremental backup of above-mentioned databases. 32 Solution must have built -in protection against zeroday attack and malicious insider threats 33 Solution should support different retentions for primary and DR backup storage. 34 Backup Software should also have a Capacity based licensing option and the bidder will provide the licenses for the proposed entire capacity in this RFP. 35 The disk based backup appliance must have the feature to integrate with any Tape Library LTO5/6/7/8. 36 The proposed backup solution should not be binding with any specific hardware OEM. It must support other OEMs backup appliances as well. 37 Backup server with supported Operating System Licenses for the proposed backup solution (If required separate backup server)

Name: Signature:

Seal of company: 59. Revised Annexure F – Unpriced Indicative Commercial Bid

Table A – Initial Indicative Requirement

Unit Recurring Cost (ATS/AMC) (d) ( `)))) Submi Capital Total Sl Cost Qty 1st 2nd 3rd 4th 5th tted Items Descriptions Cost (`)) (`)(e=c No (`) (b) Year Year Year Year Year (Y/N) (c=a*b) +d) (a) Cost Cost Cost Cost Cost 1 All flash Hyper - Converged Node with 3 years warranty (10 all flash nodes each XXX 20 XXX N/A N/A N/A XXX XXX XXX DC & DR site) as per specifications of Annexure E (I) 2 Hybrid Hyper - Converged Node with 3 years warranty (3 hybrid nodes each DC XXX 6 XXX N/A N/A N/A XXX XXX XXX & DR site) as per specifications of Annexure E (II) 3 Backup Appliance 2x300 TB usable capacity without XXX 2 XXX N/A N/A N/A XXX XXX XXX compression and de- duplication (300 TB each at DC & DR Site) 4 TOR (Top of the Rack) L3 Switch with 48x10/25 Gbps and XXX 4 XXX N/A N/A N/A XXX XXX XXX 6x40 Gbps uplink along with required stacking cables. 5 TOR (Top of the Rack) L3 Switch with 24x10/25 Gbps and XXX 4 XXX N/A N/A N/A XXX XXX XXX 6x40 Gbps uplink alongwith required stacking cables. 6 TOR (Top of the Rack) L3 Switch with 24x1 Gbps and XXX 4 XXX N/A N/A N/A XXX XXX XXX 6x1/10 Gbps uplink alongwith required stacking cables. 7* Hypervisor Solution for the proposed HCI XXX 1 XXX N/A XXX XXX XXX XXX XXX nodes (Licenses for 26 nodes) 8 Hypervisor XXX 4 XXX N/A XXX XXX XXX XXX XXX Management Solution 9* Private Cloud Suits for the proposed HCI XXX 1 XXX N/A XXX XXX XXX XXX XXX nodes (Licenses for 20 nodes) 10* Software defined Networking &Security Solution for the proposed XXX 1 XXX N/A XXX XXX XXX XXX XXX hardware (Licenses for 26 nodes)

11 DR Automation Solution (100 VM XXX 1 XXX N/A XXX XXX XXX XXX XXX licenses) 12# Microsoft Windows Server 2019 or higher Datacenter Edition with software assurance (424 XXX 1 XXX N/A XXX XXX XXX XXX XXX licenses for Intel systems and 464 licenses for AMD systems ) 13 Redhat Enterprise Datacenter Linux(16 licenses of Red Hat Enterprise Datacenter Linux XXX 16 XXX N/A XXX XXX XXX XXX XXX with Smart Management, Premium (unlimited Virtual Nodes per physical host)) 14 Facility Management XXX 8 NA XXX XXX XXX XXX XXX XXX Support (FMS) Total of Table A XXX

Table B – Discovery of Prices for Phased Requirement

Base Total Cost Submitted Sr. Unit exclusive of (Y/N) Description Qty (b) No. cost (a) taxes (₹) (₹) (c = a*b) 1. Cost of 64 GB RAM Module XXX 10 XXX 2. Cost of 7.68 TB SSD Disk XXX 12 XXX 3. Cost of 3.84 TB SSD Disk XXX 12 XXX 4. Cost of 2 TB HDD Disk XXX 12 XXX 5. Cost of 10 Gbps dual port NIC XXX 10 XXX Cost of 16 Gbps dual port Fiber 6. XXX 4 XXX Channel Card Cost of 100 TB Expansion Box for 7. XXX 2 XXX backup appliance along with licenses DR Automation solution (50 VM 8. XXX 1 XXX licenses) Total of Table B XXX Total Cost to Ownership (TCO) (Total of Table A + Table B) XXX Total Cost to Ownership (TCO) in words XXX

Note:

1. TCO must be quoted in Indian Rupees and in WORDS AND FIGURES exclusive of taxes and it is valid for five years. 2. In case of any discrepancy, TCO quoted in words will be considered. 3. The licenses of proposed Hypervisor, Hypervisor Management Solution and Private Cloud suit must be as per the proposed HCI nodes in this RFP. 4. Payment will be made as per the payment terms mentioned in this RFP. 5. The rate contract period for placing order is 2 years from the date of acceptance of first purchase order. 6. The initial indicative material estimate is placed as Table A and order will be placed immediately as per requirement. 7. Quantity mentioned above is indicative only and it may vary based on requirement of Bank. Indicative quantity is mentioned for computing TCO only. 8. For TCO calculation, cost of eight Onsite Resource for 5 years has been considered. 9. Prices are exclusive of applicable Taxes i.e. GST (CGST/SGST/IGST). 10. The prices quoted should also include charges towards freight, forwarding, delivery, and installation, transit insurance charges till installation, transportation, configuration/reconfiguration, integration and commissioning of equipment. 11. Bank will not pay any additional charges other than those mentioned above whatsoever the case may be. 12. AMC should be quoted with minimum of 8% of hardware cost. 13. ATS should be quoted with minimum of 18% of software cost. 14. Cost of on-going system software maintenance / updates / patches / bug fixes /enhancements shall be borne by Bidder. 15. *Bidder should compute required set of licenses as per mentioned HCI nodes quantity in serial number 1 & 2 of Table A. 16. #In case of Intel Processor, the bidder will quote and supply 424 Microsoft Windows Server 2019 or higher Datacenter Edition licenses and In case of AMD Processor, the bidder will quote and supply 464 Microsoft Windows Server 2019 or higher Datacenter Edition licenses. MS Windows Server Datacenter Edition licensing will be 2 core licensing pack. 17. AMC/ATS of additional items placed as Table B is to be started after warranty period of base devices on which it is fixed/added. Warranty of additional items placed as Table B will also be counted in accordance with base device on which it is fixed/added. 18. During the rate contract period of 2 years, Bank can procure additional hardware and software from the bidder as per prices discovered in RFP. Cost and quantity of items mentioned in Table A & B will be calculated and arrived on pro-rata basis in case of partial/multiple requirement of hardware and software during the rate contract period of 2 years. 19. Additional software license for future upgrade of storage capacity within same node must be factored by the bidders within the price quoted. Bank will not procure any additional licenses for the same.

Note :* and # marks are given for special attention of the bidders.

Signature: Name Date Seal of company 60. Revised Annexure G –Indicative Commercial Bid

Table A – Initial Indicative Requirement

Unit Recurring Cost (ATS/AMC) (d) ( `)))) Capital Total Sl Cost Qty 1st 2nd 3rd 4th 5th Items Descriptions Cost (`)) (`) No (`) (b) Year Year Year Year Year (c=a*b) (e=c+d) (a) Cost Cost Cost Cost Cost 1 All flash Hyper - Converged Node with 3 years warranty (10 all flash nodes each XXX 20 XXX N/A N/A N/A XXX XXX XXX DC & DR site) as per specifications of Annexure E (I) 2 Hybrid Hyper - Converged Node with 3 years warranty (3 hybrid nodes each DC XXX 6 XXX N/A N/A N/A XXX XXX XXX & DR site) as per specifications of Annexure E (II) 3 Backup Appliance 2x300 TB usable capacity without XXX 2 XXX N/A N/A N/A XXX XXX XXX compression and de- duplication (300 TB each at DC & DR Site) 4 TOR (Top of the Rack) L3 Switch with 48x10/25 Gbps and XXX 4 XXX N/A N/A N/A XXX XXX XXX 6x40 Gbps uplink alongwith required stacking cables. 5 TOR (Top of the Rack) L3 Switch with 24x10/25 Gbps and XXX 4 XXX N/A N/A N/A XXX XXX XXX 6x40 Gbps uplink along with required stacking cables. 6 TOR (Top of the Rack) L3 Switch with 24x1 Gbps and XXX 4 XXX N/A N/A N/A XXX XXX XXX 6x1/10 Gbps uplink along with required stacking cables. 7* Hypervisor Solution for the proposed HCI XXX 1 XXX N/A XXX XXX XXX XXX XXX nodes (Licenses for 26 nodes) 8 Hypervisor XXX 4 XXX N/A XXX XXX XXX XXX XXX Management Solution 9* Private Cloud Suits for the proposed HCI XXX 1 XXX N/A XXX XXX XXX XXX XXX nodes (Licenses for 20 nodes) 10* Software defined Networking &Security Solution for the proposed XXX 1 XXX N/A XXX XXX XXX XXX XXX hardware (Licenses for 26 nodes)

11 DR Automation Solution (100 VM XXX 1 XXX N/A XXX XXX XXX XXX XXX licenses) 12 # Microsoft Windows Server 2019 or higher Datacenter Edition with software assurance (424 XXX 1 XXX N/A XXX XXX XXX XXX XXX licenses for Intel systems and 464 licenses for AMD systems) 13 RedhatEnterprise Datacenter Linux(16 licenses of Red Hat Enterprise Datacenter Linux XXX 16 XXX N/A XXX XXX XXX XXX XXX with Smart Management, Premium (unlimited Virtual Nodes per physical host)) 14 Facility Management XXX 8 NA XXX XXX XXX XXX XXX XXX Support (FMS) Total of Table A XXX

Table B – Discovery of Prices for Phased Requirement

Base Total Cost Sr. Unit exclusive of Description Qty (b) No. cost (a) taxes (₹) (₹) (c = a*b) 1. Cost of 64 GB RAM Module XXX 10 XXX 2. Cost of 7.68 TB SSD Disk XXX 12 XXX 3. Cost of 3.84 TB SSD Disk XXX 12 XXX 4. Cost of 2 TB HDD Disk XXX 12 XXX 5. Cost of 10 Gbps dual port NIC XXX 10 XXX Cost of 16 Gbps dual port Fiber 6. XXX 4 XXX Channel Card Cost of 100 TB Expansion Box for 7. XXX 2 XXX backup appliance along with licenses DR Automation solution (50 VM 8. XXX 1 XXX licenses) Total of Table B XXX Total Cost to Ownership (TCO) (Total of Table A + Table B) XXX Total Cost to Ownership (TCO) in words XXX

Note:

1. TCO must be quoted in Indian Rupees and in WORDS AND FIGURES exclusive of taxes and it is valid for five years. 2. In case of any discrepancy, TCO quoted in words will be considered. 3. The licenses of proposed Hypervisor, Hypervisor Management Solution and Private Cloud suit must be as per the proposed HCI nodes in this RFP. 4. Payment will be made as per the payment terms mentioned in this RFP. 5. The rate contract period for placing order is 2 years from the date of acceptance of first purchase order. 6. The initial indicative material estimate is placed as Table A and order will be placed immediately as per requirement. 7. Quantity mentioned above is indicative only and it may vary based on requirement of Bank. Indicative quantity is mentioned for computing TCO only. 8. For TCO calculation, cost of eight Onsite Resource for 5 years has been considered. 9. Prices are exclusive of applicable Taxes i.e. GST (CGST/SGST/IGST). 10. The prices quoted should also include charges towards freight, forwarding, delivery, and installation, transit insurance charges till installation, transportation, configuration/reconfiguration, integration and commissioning of equipment. 11. Bank will not pay any additional charges other than those mentioned above whatsoever the case may be. 12. AMC should be quoted with minimum of 8% of hardware cost. 13. ATS should be quoted with minimum of 18% of software cost. 14. Cost of on-going system software maintenance / updates / patches / bug fixes /enhancements shall be borne by Bidder. 15. *Bidder should compute required set of licenses as per mentioned HCI nodes quantity in serial number 1 & 2 of Table A. 16. #In case of Intel Processor, the bidder will quote and supply 424 Microsoft Windows Server 2019 or higher Datacenter Edition licenses and In case of AMD Processor, the bidder will quote and supply 464 Microsoft Windows Server 2019 or higher Datacenter Edition licenses. MS Windows Server Datacenter Edition licensing will be 2 core licensing pack. 17. AMC/ATS of additional items placed as Table B is to be started after warranty period of base devices on which it is fixed/added. Warranty of additional items placed as Table B will also be counted in accordance with base device on which it is fixed/added. 18. During the rate contract period of 2 years, Bank can procure additional hardware and software from the bidder as per prices discovered in RFP. Cost and quantity of items mentioned in Table A & B will be calculated and arrived on pro-rata basis in case of partial/multiple requirement of hardware and software during the rate contract period of 2 years. 19. Additional software license for future upgrade of storage capacity within same node must be factored by the bidders within the price quoted. Bank will not procure any additional licenses for the same.

Note :* and # marks are given for special attention of the bidders.

Signature: Name Date Seal of company