Discover Cumberland Booklet 2020
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Discover Your Council Information for Cumberland residents DISCOVER YOUR COUNCIL – INFORMATION FOR CUMBERLAND RESIDENTS A What does Council do for me? In this booklet you can find out about all the different things Council does and offers people who live in the community. Live and work Connect This is a quick guide to all the Find out how you can connect more important things every resident with your community, and what needs to know to keep our different support services Council community clean and safe. has to offer you, your friends or your family. have your s y Explore Have your say Discover local and lovely places Do you want to shape your local and spaces. Find facilities to community? From property run community groups and development through to planning activities. Take part in arts and for the future of your area, find out cultural programs. Celebrate your how you can have your say on community by taking part in one of things that matter to you. 50 annual public events. Cumberland City Council acknowledges the Darug people as the traditional custodians of this land and pays our respect to elders past, present and future. Contents LIVE AND WORK: School holiday program 13 Immunisation clinic 13 Important information Long day care 14 for residents and businesses 2 Occasional care 14 Rates 2 Family day care 14 Bin collection 3 Out of School Hours Care (OOSH) 15 Recycling 3 Literacy programs 15 Book a household clean up service 3 Bush School – Central Gardens, Merrylands 15 Community recycling service for Community Venues 16 problem waste 4 Regional parks 16 Commercial waste service 4 Sportsgrounds and tennis courts 16 Asbestos 4 Swimming centres and learn to swim 17 Community sharps 4 Parks and playgrounds 17 Organic and food waste reduction 5 Find out more and book 17 Chemical clean out 5 Mobile phone and battery recycling 5 COUNCIL SERVICES MAP Illegal dumping 5 18 Environmental services 6 Animals 6 EXPLORE: Backyard pools 6 Arts, culture and events 21 Trees 6 Peacock Gallery and Auburn Arts Studio 21 Developing your land 7 Community events 21 Outdoor dining 7 Food businesses 7 EXPLORE: Libraries 22 Safety 8 Join for free and get a library card 22 Do you see something that needs fixing? 8 What you can do at every library 22 How to contact Council 8 Programs for children and families 22 Programs for adults 23 CON NECT: Toy library 23 Community Services 9 Where is a library close to you? 23 Access Loop Bus 9 Nutrition services (meals) 10 HAVE YOUR SAY 5 2 Wellness and over 55s programs 10 Council meetings 25 Social support for people with disability 10 Committees 26 Affordable housing for seniors 11 Community engagement 26 Volunteering 11 Internal Ombudsman Shared Service (IOSS) 26 Lifelong learning program 11 Compliments and complaints 27 Grants 12 About Council 27 Community gardens 12 Wards map 28 Youth programs 12 Councillor contact details 29 DISCOVER YOUR COUNCIL – INFORMATION FOR CUMBERLAND RESIDENTS 1 LIVE AND WORK LIVE AND WORK: Important information for residents and businesses Rates Rates are the main way that Council gets its income. Rates are used to provide essential infrastructure and services, and keep our community clean, safe, accessible, connected and growing. If you own a home or business property, you will pay rates to your local Council (although there are some properties such as schools and churches which are exempt). There are many different ways that you can pay your rates – from coming in person to a Customer Contact Centre to making your payment online. Find out more about Council and its services You can take part in a free interactive workshop or bus tour. These are offered to local residents in English and selected community languages. You can book yourself or your community group here: www.cumberland.nsw.gov.au/discover-cumberland. 2 DISCOVER YOUR COUNCIL – INFORMATION FOR CUMBERLAND RESIDENTS Bin collection Council will collect your waste and recycling bins. The collection days depend on where you live and you can find this out by calling Council or you can find the information on our website. Each residential property in Cumberland is provided a general waste bin (red lid) and a recycling bin (yellow lid). If you live in a house a garden waste bin (green lid) is also provided. It is important that you always put waste in the right place. Your general waste bin is to be used to place food waste, bags of household waste, foam and nappies. Your recycle bin is to be used to place empty plastic bottles and containers, cardboard and paper, steel and aluminium cans, aerosols and If your bin goes missing or is glass bottles and jars. Your garden waste bin is to be used to damaged you can have it repaired place small twigs, flower pruning and cuttings, grass clippings or replaced by contacting Council and leaves. on 8757 9000. Recycling It is important that you always put waste in the right place. Here is a list of the only things that should go in your yellow lidded recycling bin: • Empty plastic bottles and • Paper – all types containers • Aluminium cans, including • Cardboard boxes and cartons aerosols (please flatten them to make • Steel cans more room in your bin) • Glass bottles and jars Book a household clean up service If you have bulky household waste like whitegoods or furniture that cannot be reused or recycled you can book a Council clean up. Four collections are available to residential properties every year. Acceptable items include: furniture, white goods, tied and bundled branches and floor coverings and mattresses. You need to call Council or go online to make a booking for this service. You will be given a date for your collection and need to place the items out the night before for collection. Booking is essential and terms and conditions apply. Check Council’s website for further details. DISCOVER YOUR COUNCIL – INFORMATION FOR CUMBERLAND RESIDENTS 3 LIVE AND WORK Community recycling service for problem waste If you have any of the following items to dispose of you can book a problem waste collection where Council recycles and/or safely disposes of these items: • Paint tins • Electronic waste- small • BBQ gas bottles or fire appliances, tvs or computers extinguishers • Smoke detectors • Car or household batteries. • Fluoro globes and tubes • Motor or cooking oil You must book your collection by going to problemwaste.com.au or call Council. Terms and conditions apply, check Councils website for further details. Commercial waste service Council provides waste and recycling services to commercial premises. Further details on bin sizes, service frequency and cost can be found on Council’s website. Asbestos Council offers a range of asbestos awareness initiatives for you to better understand asbestos and safe disposal methods. These include information nights, home inspections and collections of small amounts of legacy asbestos. The program has been developed by Council to offer a lawful, convenient disposal solution for these small quantities of asbestos. And terms and conditions apply. To find out more, or to book in please call Council on 8757 9000. Community sharps Council has partnered with local pharmacies to provide a safe needle/syringe disposal service for diabetic and other sharps users in the community. Participating pharmacies and other locations are available on Council’s website. 4 DISCOVER YOUR COUNCIL – INFORMATION FOR CUMBERLAND RESIDENTS Organic and food waste reduction Composting and worm farming are natural ways to recycle your organic garden and food waste. To help you start a compost or worm farm at home Council can offer you a rebate for any compost bin or worm farm you buy, workshops on how to get started and general information and troubleshooting tips. Council has also developed a Love Your Leftovers App and Cookbook. Chemical Clean Out Council works with the NSW Environmental Protection Authority (NSW EPA) to provide you with a free and environmentally-safe opportunity to dispose of your unwanted household chemicals. It’s a great opportunity for you to clean out your cupboards, garages, sheds and laundries of unwanted chemicals and drop them at Council to be recycled or disposed of correctly. Check Council’s website for the next collection date and location and acceptable items. Mobile phone and battery recycling Mobile phones and household batteries can be taken to all libraries and both the Merrylands and Auburn Customer Contact Centres for recycling. Illegal dumping If someone places waste on a Council nature strip, outside their home or any other public land without making a clean-up booking, this is considered illegal. Dumping of waste pollutes the environment, is a safety risk to the community and makes our area look unclean. People who dump waste in this way are guilty of an offence and could be fined up to $8,000. If you see illegal dumping in your area, you need to report it to Council by calling 8757 9000. Council’s RID Squad Program is supported by the NSW Environment Protection Authority with funding from the waste levy DISCOVER YOUR COUNCIL – INFORMATION FOR CUMBERLAND RESIDENTS 5 LIVE AND WORK Environmental services Council champions a variety of community environmental programs for you to learn about the effects of your actions on the environment and to help you enjoy the benefits of living more sustainably. To get involved go to our website or call 8757 9000. Animals Did you know that you are legally required to have your dogs and cats microchipped and pay a lifetime registration fee? This is to help protect your pet if it’s hurt, lost or stolen. Council also responds if stray or lost animals are reported.